Comdial DigiTech LCD Telephone User Guide-2

COMDIAL
DIGITECH
Digital Telephone System
LCD Speakerphone User’s Guide
This user’s guide applies to the following
telephone models (when used on
Comdial Gxxxx common equipment with
lxxxx or Sxxxx software cartridge
Rev. 15 A and later):
77OOS-** Rev. I and later
If you need more information,
.
consult your System User I s Guide
D/g/Tech
QCA7&184
Station
User’s Qulde
Introduction
Congratulations and thank you for using a DigiTech telephone! Once you have
seen all of the options and benefits that your new telephone offers, you will wonder
how you ever did your job without it. This manual serves as a helpful guide for
using all of the various functions of your new telephone and as a quick reference
guide as well. If you should need more information about a particular function or
on a function that is not listed in this guide, consult the System User’s Guide, GCA
70-220, (your system attendant or whomever runs your main telephone system
should have several copies).
DigiTech 7700s LCD Speakerphone
Addiary
Jack
E!UttOnS
rammable)
Hold Button
’
Microphone
Opening
DigiTech
’
Station User’s Guide-3
Understandina What the Liahts Mean
The lights on your telephone indicate the status of lines, features, and intercom.
-Next to a Direct Station Select (DSS)/
Busy Lamp Field (BLF) button:
Steady red = station is in use, or in Do Not Disturb.
Flashing red = station is receiving a call or station is
calling you.
Fluttering red = station-to-station messaging has been set.
-Next
to a line button:
Steady green = line is in use at your station.
Steady red = line is in use at another station.
Flashing red = your line is ringing.
Flashing orange = your line is ringing and will be answered when you take
your telephone off hook.
Winking green = line is on hold at your station.
Winking red = line is on hold at another station
Fluttering green = line has recalled from hold at your station.
Fluttering red = line has recalled from hold at another station.
-Next
to a fixed feature or programmable
feature button:
Steady red = the feature is on.
Steady off = the feature is off.
-Next
to an INTERCOM
button:
Steady red with a quick flash = you are using your intercom.
Fluttering red = auto redial is in use, or system is in Night Mode
(at station 10).
Winking red = an LCD message is set on your telephone for
others to receive when calling.
Flashing red = another station is calling you.
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Station User’s Guide
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QCAFO-184
the HOLD button:
Flashing red = message awaits pick up.
Fluttering red = automatic station relocation has been set.
-Above
the SPEAKER button:
On steady (with telephone on hook and busy) = speakerphone
mode active.
On steady (with telephone on hook and idle) = background
music turned on.
On steady (with telephone off hook and busy) = group
listen is active.
-Above
the MUTE button:
On steady = called party cannot hear your conversation.
1
u
-ooo-
4
-lXSmLF Lights
- Line Lights
0
0
0
0
o- 0
-0 0 0
000000
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DigiTech
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Station
- Intercom
Ught
User’s Guide-5
Usina The LCD Abbreviations
The following chart identifies the abbreviations on your LCD screen and provides
a brief definition of each feature. For more detailed information, see your system
manual, GCA70-220.
busy,doesnot answer,or is in DND,
CAMP causes the system to ring
when the called station
SOIIVA is CLBK, wh
station receiving the
If someonehas left a messageon
your telephone,CLEAR cancellsthe
message.
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GCA70-784
user-s Liwae
ust the contraston your
call forwarding, FWD displays on
your screenalong with the name OI
e station to which
HOLD
Hold
HVHLD
Have them hold
Functionsjust as your fixed HOLD
button.
One non-verbal response to a
SOHVA, HYVHLD tells the calling
stationto “Have them hold.”
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Station
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Station User’s Guide
GCAIO-184
Tells you which line you are
Overrideseitherado-not-disturbcall
Using Call Forwarding, you can
forward direct ringing and intercom
If a transferredcall is not answerec
and reconnects to your station
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Station
User’s Guide
voice-first
DigiTech
intercom
calls or
Sfa tion User’s Guide-9
Using the Speakerphone
. Your telephone is a speakerphone, and you can use it for any
operation in which you might use the handset. To use the
speakerphone, press the ITCM or the line button instead of
lifting the handset. You cannot use the speaker to receive a
SOHVA or to originate paging.
Answering Calls
l
To answer a call that is ringing at your telephone,
1. if the light is flashing orange, lift handset;
2. if the light is red, press the flashing line and lift handset.
l
To answer a call using the speakerphone,
press flashing line or ITCM button.
l
To answer a call that is ringing at any. telephone,
1. lift handset,
2. press ITCM and dial X 4 plus extension number of ringing
telephone.
l
To answer a call that is ringing at a particular
telephone in your group,
1. hear ringing
2. lift handset,
3. press ITCM and dial #4 (ringing station must be programmed
in your call pickup group).
l
To answer a call that is ringing the loud ringer
or night transfer station,
1.
2.
3.
4.
IO-DigiTech
hear ringing ,
lift handset,
press ITCM and dial 80,
answer call.
Station User’s Guide
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ciCA7U-784
Liume
Answering Subdued-Off Hook
Voice Announcements (SOHVA) Calls
NOTE:
Your telephone may bearranged to receive a subdued off-hook
voice announcement (SOHVA). If it is, an intercom caller
may break into your outside call and deliver a message to your
telephone receiver for you to hear. It works as follows:
while off-hook on an outside call, hear several quick tone
bursts followed by an announcement delivered to your ear
through the handset.
l
To respond verbally,
1. Press and hold MUTE,
2. speak into handset.
l
To respond non-verbally,
1. press MSG,
2. press HVLD (have hold), TKMSG (Take Message), or
CLBK (Call Back) depending upon which message you want
to leave.
NOTE:
Announcing station must have LCD speakerphone.
. To Block SOHVA,
NOTE:
You may block SOHVA only ifvour telephone is programmed
for you to do so.
press BLOCK when SOHVA is initiated.
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Making Calls
NOTE:
l
If the installer has enabledyoursystem with Specialized Route
Access (MA), the system returns a special intercom tone when
you dial out (using ITCM 9, or a preprogrammed button).
After this SRA tone, you have ten (10) seconds to dial digits;
otherwise, the telephone automatically returns to its idle state.
Furthermore, you only have three seconds pause time between
digits before the system automatically dials your call.
To make a call,
1. lift handset, select line (unless your telephone selects it for
you), or select intercom, and listen for dial tone,
2. either dial number, or press HOLD then, press autodial, use
speed dial feature, use redial feature, or press Direct Station
Select (DSS) if making an intercom call.
l
To dial autodial number,
1. press preprogrammed button. If button is programmed at the
second level of a DSS button, press HOLD before pressing
autodial button,
2. when called party answers, lift handset.
l
To dial personal or system speed dial number,
1. dial desired code:
1-O = personal speed dial number,
%lO -sic99= system speed dial number,
if you select a line, press HOLD then dial code,
2. when called party answers, lift handset.
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Station User’s Guide
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GCA70-184
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Station User’s Guide
To redial the last number that you dialed at your telephone,
1. dial#,
if you select a line, press HOLD then dial #,
2. when called party answers, lift handset.
l
To access outside line using line group feature,
1. press ITCM, then dial line group access code:
9= group 1,
81= group 2,
82 = group 3,
83 = group 4,
2. listen for outside dial tone,
3. dial number,
4. when called party answers, lift handset,.
l
To queue for a line group if all lines are busy,
1. press ITCM and dial line group accesscode (9,81,82, or83),
2. hear busy tone and dial +K8,
3. hang up and wait for queuing ring-back.
4. when called party answers, lift handset.
l
To answer queuing ring-back,
lift handset and hear dial tone for line.
l
To cancel queuing before it rings back at your telephone,
.
1. lift handset,
2. press ITCM and dial # 8,
3. hang up handset.
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If you are required to enter an account code when making
outside calls,
1. select line,
2. press ITCM and dial ;Ic 04,
3. dial your account, hear outside dial tone, and dial outside
number,
4. when called party has answered, lift handset.
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Station User’s Guide-13
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User’s Go/de
GCA70-184
To use Toll Restriction Override at a station,
1.
2.
3.
4.
Press ITCM,
Dial t S 6,
Dial your station extension number,
Dial your TRO code number (TRO code is not displayedinstead an % is shown),
5. Within 15 second timeout period, dial desired outgoing line
number.
6. Hang up handset or press SPKR to end call. You will have
15 seconds in which you can make another call without
re-entering your TRO code.
l
To clear the Toll Restriction Override code,
1. Press ITCM,
2. Dial X t 6,
3. Press SPKR.
Holding Calls
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To place a call on hold,
1. press HOLD,
2. hang up handset.
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To return to call that is on hold,
lift handset and press line button with flashing green light.
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To place a call on exclusive hold,
press HOLD twice and hang up handset.
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To place a call on hold at another telephone,
1. while on line, press ITCM (system places call on hold),
2. dial % 90, then dial extension number of telephone to receive
held call,
3. hang up handset.
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To answer a call at the extension receiving held call,
1. lift handset,
2. press ITCM and dial # 90.
l
14-DigiTech
To cancel directed call f- v and retrieve the call,
e
1. lift handset,
’
2. press ITCM, dial % 4, then dial the extension number of the
telephone to which you directed the call,
3. retrieve the call.
Station
User’s Guide
To answer a call that someone placed on hold at your telephone,
l
1. lift handset,
2. press ITCM, and dial # 90.
To park a call,
l
1. press ITCM,
2. dial X, then dial park orbit access code
(91 - 99) (if chosen orbit is busy, dial alternative orbit
number),
3. hang up handset,
4. use paging feature to announce call and park orbit accesscode
if necessary.
NOTE: If call is not retrieved within a programmable time limit, it
reverts to the parking station as a standard held call, and only
one call can be placed in an orbit at a time.
l
To retrieve parked call,
1.
2.
3.
4.
5.
hear announcement,
lift handset,
press ITCM and dial #,
dial park orbit access code (91199),
answer call.
Transferring Outside Calls
l
To announce a call before transferring
1.
2.
3.
4.
5.
l
it,
answer outside call,
press TRANSKONF (call is placed on hold),
dial station number,
upon answer, announce the call,
hang up the handset (call is transferred).
To transfer a call without first announcing it,
1.
2.
3.
4.
answer outside call,
press TRANSKONF (call is placed on hold),
dial station number,
hang up handset. Call will re-ring your telephone if it is not
answered within a preprogrammed time.
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CWA7Vb784
If you hear a busy signal or receive no answer,
1.
2.
3.
4.
press RECON to return to call,
press SOWA to tell intercom party that a call awaits
press CAMP to camp on at that station,
press OVER to join intercom party’s current conversation.
Conferencing Stations Together
l
To conference any combination of inside stations
and outside lines,
1. make first call and press TRANSKONF,
2. make next call and press TRANSKONF
conference,
3. repeat steps to add up to two more parties.
NOTE:
l
to establish
When setting up a conference call with outside lines and inside
stations, you must call the outside lines first. Use the line
group access codes to place the outside lines in your
conference.
To drop outside lines from the conference,
1. first press HOLD to place all calls on hold (not doing this will
result in a tone burst interrupting the remaining
conferees),
2. once all calls are on hold, press the line that you wish to bring
back followed by TRANSKONF; this will retrieve only that
line to the conference,
3. use step two to bring back each line from hold.
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Station User’s Guide
Using the Messaging Feature
NOTE:
l
You can set system supplied messages to be displayed at the
calling LCD speakerphone.
To turn LCD messaging on,
1. press ITCM,
2. dial +#02,
3. dial message code number (O-9)
4. press SPKR.
l
To turn off LCD messaging,
1. press ITCM,
2. dial # 2.
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To retrieve a message,
1. observe flashing message-waiting light, (HOLD light)
2. lift handset,
3. press ITCM, then press HOLD; connection to message desk
is automatic.
l
To activate station-to-station messaging (station must have BLF
appearance at called station),
1. make intercom call and hear ring-back tone,
2. dial S 7; your station’s BLF light turns on at called station,
3. hang up handset.
. To cancel station-to-station
messaging,
1. press ITCM and dial # 7,
2. dial extension number of station where you left the call-back
indication,
3. press SPKR,
Using the Recall/Flash Feature
l
If your system has been configured for flash,
press TAP to generate a timed flash signal while on line.
l
i
k
If your system has been configured for recall,
press TAP to disconnect as if you had hung up.
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Station User’s Guide-l
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D/g/Tech
Stat/on
User’s Gulcte
GCA76784
Making a Paging Announcement
l
To page through an external paging amplifier (if your system
provides this feature),
1. lift handset,
2. press paging line select button and dial page accesscode (see
your attendant for code)-if
paging is connected to a
dedicated paging port, dial ITCM 89,
3. make announcement.
l
To page through system telephones (all-call and zone paging),
1. lift handset,
2. press ITCM and dial all-call or zone number:
84,85, or 86 = zones 1,2, or 3
87 = all-call,
3. make announcement.
4. hang up handset or wait for an answer.
l
To answer telephone paging from any station,
1. lift handset,
2. press ITCM, dial 88, and meet paging party on line.
l
To enable the Tracker pager at your station,
1, press ITCM,
2. dial S 06.
l
To disable the Tracker pager at your station,
1. press ITCM,
2. dial # 06.
l
To send a call back message to someone’s Tracker Pager after
receiving a ring-no-answer,
1. Make an intercom call to someone and receive no answer,
2. Press preprogrammed TRACK button (or dial #Ol),
3. After your station returns to idle* hang up handset or press
SPKK to end. The Pager-Tracker system will transmit your
station extension number to called party’s Tracker Pager
display. (Some models will also display your station name if
the system is programmed to include station names.)
* Zf the Trackerpaging system does not accept your action, an
error tone will sound back at your telephone.
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Station User’s Guide
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To respond when your Tracker Pager displays park orbit
dialing code,
1. From any system station, press ITCM,
2. Dial displayed orbit code (# 91-99),
3. Retrieve call.
l
To park a call and have Tracker Pager tell someone
to retrieve the call,
1. Answer call and press TRANWCONF,
2. Press TRACK (or dial # Ol),
3. Your display shows park orbit (91-99) and then
returns to idle*,
Hang up handset or press SPKR to end. The Tracker paging
system will transmit orbit dialing code and caller ID
information, if available, to called party’s Tracker Pager
display. (Alpha/numeric models display #91 through #99
while numeric-only models display -91 through -99.)
* Zfthe Trackerpaging system does not accept your action, an
error tone will sound back at your telephone.
Switching Between Pulse and Tone
l
To convert to tone while dialing -- If the local telephone service
is pulse (rotary)
press # at point in dialing sequence where conversion to tone
is required.
NOTE:
Pulse/Tone switching can be programmed into memory keys
by pressing # during number storage.
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Station User’s Guide-19
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Fotwarding Calls
To forward calls to another telephone,
l
1. press OPTIONS,
2. press NEXT,
3. press CFWD,
4. press PERS, for personal, or ALL, to forward all calls,
5. press SET
6. dial extension number of station to which calls are to be
forwarded.
7. press SPKR to end.
To cancel call forward,
l
NOTE:
1. press OPTIONS,
2. press NEXT
3. press CFWD
4. press PERS or ALL
5. press CLEAR,
6. press SPKR to end.
For each personal call received during call forward, you will
hear a ringreminder (short tone burst) toremindyou that calls
are being forwarded.
Usinq Automatic Call-Back
To arrange for the system to call back when a busy station
becoines idle or rings with no answer,
l
1. make intercom call and hear busy signal or ring-back tone,
2. press CAMP,
3. hang up. (When called station becomes idle or is operated by
its user, your station will ring. Call-back is canceled if you do
not lift your handset when you hear this ringing).
l
To answer call-back ring,
lift handset (called station will ring; call-back is canceled if
you do not lift your handset).
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To cancel automatic c?’ ; .,‘k,
press ITCM and dial # 6.
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Using Call Waiting
To activate call waiting,
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1. make intercom call and hear busy signal,
2. press NEXT,
3. press CWAIT.
To cancel call waiting,
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hang up handset.
To answer a call-waiting tone at your telephone,
l
1. hear short tone burst in handset receiver,
2. complete present call, and hang up (waiting call will begin
ringing),
3. lift handset to answer.
Engaging Automatic Set Relocation
NOTE:
If this feature has been enabled by your system programmer,.
the message-waiting light willjlash for several seconds when
you connect your telephone to another location. This means
that the system is waiting to automatically relocate your
extension number and otherprogrammedfeatures
to the new
location.
If you do not want your telephone to have all of its old
programming after relocation, reject the automatic relocation.
l
To accept automatic relocation,
do nothing and wait for the light to turn off on its own, orpress
the HOLD button to immediately accept the relocation (light
immediately turns off).
l
To reject the automatic relocation,
press the# button while the message waiting light is flashing.
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Station User’s Guide-21
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Programming Your Telephone
l
To store autodial or personal speed dial numbers,
1. press OPTIONS,
2. press NEXT three times,
3. press ADIAL or SDIAL to choose autodial or speed dial
programming.
4. press programmable button
5. press line button, or dial 1,2,3, or 4, to select line groups
1 - 4, or dial 0 for system to select line,
6. dial number to be stored (16 digits max.) to store hookflash
in an autodial sequence, press TAP; press HOLD to store
pause (only if needed),
7. press SAVE, then press next programmable button, and dial
another number to be stored,
8. repeat previous step until finished then press SPKR.
NOTE:
l
You can store an autodial number at a second
level at a DSS button if you wish.
To store extension numbers at DSS buttons,
1. press OPTIONS,
2. press NEXT four times,
3. press DSS
4. press programmable button,
5. dial extension number,
6. press next programmable button and dial another extension
number,
7. repeat previous step until finished then press SPKR to end.
l
To store special purpose feature buttons,
1.
2.
3.
4.
5.
3.
7.
NOTE:
22-DigiTech
press OPTIONS,
press NEXT four times,
press FEAT,
press NEXT until the feature you want is displayed,
press desired feature button,
press programmable button,
press NEXT to program another feature or EXIT to quit.
The Federal Communications Commission (FCC) requires that when programming emergency numbers andmaking test calls to emergency numbers
you do the following:
(I) Remain on the line and briefly explain to the
dispatcher the reason for the call; (2) always make such a test call during the
off-peak hours, such as early morning or late evening.
Station
User’s Guide
t.TbA/
u,y,,
II-IOY
“Y,,
Y.“.,“,.
_“I.
I
-Is-..
Answering Calls.. ................................... 10
Answering SOHVA ................................ 11
Automatic Call Back .............................. 20
Automatic Set Relocation ...................... 21
Call Waiting ........................................... 21
Conferencing ......................................... 16
DigiTech Telephone ..............................
3
Feature Access Code ............................ 22
Flash/Recall ........................................... 17
Forwarding Calls .................................... 20
Holding Calls .......................................... 14
Introduction ............................................ 3
Lights, Telephone .................................. 4,5
Making Calls ........................................... 12,13
Messaging .............................................. 17
Paging ..................................................... 18
Programming your Telephone.. .............. 22
Pulse/Tone Telephones.. ....................... 19
Recall/Flash ........................................... 17
SOHVA Calls ......................................... 11
Speakerphone,
Using the.. .................... 10
Telephone Lights ................................... 4,5
Toll Restriction Override.. ...................... 14
Tracker, Using ....................................... 18
Transferring Calls .................................. 15
Typical DigiTech Telephone.. ................
3
Using LCD Abbreviations ......................
6
DigiTech
Station
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This manual has been developed by
Comdial Corporation (the “Company”) and is intended for the use of
its customers and service personnel.
The information in this manual is subject to change without notice. While
every effort has been made to eliminate errors, the Company disclaims
liability for any difficulties arising
from the interpretation of the information contained herein.
The information contained herein
does not purport to cover all details or
variations in equipment or to provide
for every possible contingency to be
met in connection with installation,
COMDIM
VA 22906-7266
Charlottesville,
Printed
in U.S.A.
GCA 70-184.08
7194