Contents
E-2
FORTE_Inv_29784A_IB_E 2
 PREPARATION
Safety Precautions .........................................................................................................
Name of Each Part .........................................................................................................
Remote Control – Buttons and Display ...............................................................
Inserting the Remote Control Batteries ...............................................................
Getting Started ...............................................................................................................
3
8
10
11
12
 OPERATION
Selecting Auto Mode ...................................................................................................
Selecting Cool Mode ....................................................................................................
Selecting Heat Mode ...................................................................................................
Selecting Dry Mode ......................................................................................................
Selecting Fan Mode ......................................................................................................
Selecting Good Sleep Mode .....................................................................................
Selecting the Turbo Function ...................................................................................
Adjusting the Airflow Direction Vertically ...........................................................
Adjusting the Airflow Direction Horizontally .....................................................
Setting the On Timer ....................................................................................................
Setting the Off Timer ...................................................................................................
Operating Your Air Conditioner Without the Remote Control ..................
13
14
15
16
17
18
20
21
21
22
23
24
 RECOMMENDATIONS FOR USE
Cleaning Your Air Conditioner ................................................................................
Cleaning Deodorizing and Bio filter(Option) ....................................................
Temperature and Humidity Ranges ......................................................................
Operating Recommendations .................................................................................
Solving Common Problems ......................................................................................
25
25
26
26
27
ENGLISH
Register your product at www.samsung.com/global/register
Safety Precautions
The following safety precautions are provided to protect the users’ safety and prevent property damage.
Make sure to read the followings and use the air conditioner properly.
 Keep this user’s manual together with the installation manual in a handy place so that you can find it whenever
you need to see it after reading this manual thoroughly.
WARNING
 This indicates the possibility of serious injury or death.
CAUTION
 This indicates the possibility of serious injury or damage to environments when
operated incorrectly.
WHEN INSTALLING
 Do not install the unit in a
place where it is exposed to
inflammable gas leakage.
 Do not install the outdoor
unit where there’s the risk of
dropping such as on high
outer wall or outside of the
terrace.
 Do not connect the ground
to a gas pipe, water pipe,
lightning rod or telephone
earth.
 The installation must be carried out
 Contact the service center
if the air conditioner is
under water.
by a licensed installer or qualified
personnel when installing the unit
for the first time or reinstalling it.
REGARDING POWER SOURCE
 Do not pull the electric wire
 Install the switch and circuit
 Use the rated current fuse.
 Do not bend the electric wire
 Use the power source with
 If the power plug is
or touch the power plug with
the wet hands.
by force or weigh down the
air conditioner not to be out
of order.
breaker only for
air conditioner.
separate wiring only for air
conditioner.
damaged, replace it by the
manufacturer or qualified
personnel to avoid the risk.
E-3
FORTE_Inv_29784A_IB_E 3
WARNING
DURING OPERATION
 Do not attempt to repair,
move, modify or reinstall
the unit on your own. Make
sure that these installations
are carried out by qualified
personnel to avoid electric
shock or fire.
 When using a wireless
remote control, the distance
should not be more than
7 meters from the air
conditioner. (If applicable)
 Never spill any kind of liquid
into the unit. Should this
happen, unplug or main
switch off the unit and
contact an authorized
service center.
 If the wireless remote
 Do not place any obstacles in
front of the unit.
Make sure that the unit is
correctly ventilated at all
times: Do not place clothing
or other materials over it.
 The manufacturer declines
any liability for damage
resulting from modifications
or errors in the electrical or
hydraulic connections.
control is not used for
a long time, remove the
batteries. (If applicable)
 Do not connect the electric
heater to the air conditioner
or repair it with your
discretion.
 Do not insert anything
between the air outlet
blades because the inner fan
may be damaged and could
cause injury. Keep children
away from the unit.
E-4
FORTE_Inv_29784A_IB_E 4
 Failure to observe the
installation instruction, or use
of the unit under conditions
other than those indicated in
the table 'Operating limit' of
the unit installation manual,
will immediately invalidate
the unit warranty.
 Do not place any materials
so that children cannot step
on it.
ENGLISH
WARNING
DISPOSING THE UNIT
 Before throwing out the
device, it is necessary to pull
back the battery cells and get
rid of them safely for recycling
reasons.
 When you need to dispose of
 Please recycle or dispose
 Install the outdoor unit so as
 Install the drain hose to let
the unit, consult your dealer.
If pipes are removed
incorrectly, refrigerant may
blow out and come into
contact with your skin, causing
injury. Releasing refrigerant
into the atmosphere also
damages the environments.
of the packaging material for
this product in an
environmentally responsible
manner.
CAUTION
WHEN INSTALLING
 Install the air conditioner
avoiding direct sunlight or
heater, especially water.
to let the discharged air out
properly. Avoid a place that
may disturb your neighbor by
noise.
the water run safely and
correctly.
E-5
FORTE_Inv_29784A_IB_E 5
CAUTION
REGARDING POWER SOURCE
 Disconnect the circuit breaker
 Contact the service center or
 Contact the service center
 Do not open the front grille
 Avoid cold and hot air
 Avoid the water from
 Do not use the air conditioner
 Do not step on the air
 Do not drink the water from
when you don’t use the
air conditioner for a long time
to save energy.
manufacturer if you want to
repair the air conditioner.
after turning off the air
conditioner if strange noise
is heard, burning smell or
smoke blow.
DURING OPERATION
during operation.
for a long time in a closed room
or in a place where there’s a
baby or an old person.
E-6
FORTE_Inv_29784A_IB_E 6
reaching to person, pet or a
plant directly for a long time.
conditioner or put heavy
object on it.
getting into the
air conditioner.
the air conditioner.
ENGLISH
CAUTION
DURING OPERATION
 Do not touch the pipes
connected to the air
conditioner.
 Do not use the air conditioner
 Do not give excessive shock
 The appliance is not intended
 The maximum input power &
 Do not clean the air
 The surface of the heat
 Dispose of the packaging
 All of the manufacturing and
to maintain the machine, food,
pet, plant or cosmetics.
to the air conditioner.
OTHERS
 Be sure that the air filter not to
be exposed to direct sunlight.
for use by young children or
infirm persons without
supervision: Young children
should be supervised to
ensure that they do not play
with the appliance.
current is measured
according to the IEC standard
and the input power & current
is measured according to the
ISO standard.
 Turn off the air conditioner
and if the fan stops to operate,
clean the air conditioner.
conditioner by spraying water
directly or with benzene,
thinner or alcohol.
exchanger is sharp, so be
careful of it when cleaning.
 Clean the air filter every 2 weeks.
material in accordance with
the local requirements.
 Be sure to insert the air filter.
packaging materials used for your
new appliance are compatible
with the environment and can be
recycled.
E-7
FORTE_Inv_29784A_IB_E 7
Name of Each Part
The design and shape can be changed according to the model.
Indoor Unit
Air Inlet
Temperature sensor
Power(On/Off) button
Air filter
(under the grille)
Operation indicator
(GREEN)
Timer indicator
(GREEN)
Turbo indicator
(RED)
Power(On/Off) button
E-8
FORTE_Inv_29784A_IB_E 8
Air flow blades
(outlet)
ENGLISH
Outdoor Unit
AQV09/12NS*Series
Air Inlet (Rear)
Air Outlet
Connection Valve
Outdoor Unit
AQV18/24NS*Series
Air Inlet (Rear)
Air Outlet
Connection Valve
E-9
FORTE_Inv_29784A_IB_E 9
Remote Control-Buttons and Display
Remote control
transmission indicator
Operating mode indicator
( AUTO, COOL, DRY,
FAN, HEAT)
Temperature setting
Mode selection button
(AUTO, COOL, DRY,
FAN, HEAT)
Temperature adjustment
buttons
Turbo function indicator
Turbo button
mode indicator
Fan speed & Silence indicator
Air flow direction
On Timer indicator
Off Timer indicator
Fan speed adjustment
button & Silence mode button
Swing button
On Timer button
Off Timer button
Battery discharge indicator
button
E-10
FORTE_Inv_29784A_IB_E 10
On/Off &
Timer Set/Cancel button
ENGLISH
Inserting the Remote Control Batteries
You must insert or replace the remote control batteries when:
 You purchase the air conditioner
 The remote control does not work correctly
Note
 Use two AAA, LR03 1.5V batteries.
 Do not use old and new batteries or different kinds of batteries
together.
 Insert two batteries correctly as indicated by the + and – symbols.
1
Remove the battery cover in the rear of the remote control by pushing
it with your thumb.
2
Insert two batteries, respecting the polarities as indicated by
the + and - symbols.
3
Close the cover by sliding it back in place.
E-11
FORTE_Inv_29784A_IB_E 11
Getting Started
The User’s Manual provides you with valuable information about your air conditioner.
In order to take full advantage of the air conditioner’s features, please read this manual
carefully before using.
You have already seen the basic description of the unit on pages from 8 to 10.
Starting with the next page, you will find a series of step-by-step procedures
for each function available.
The illustrations in the step-by-step procedures use three different symbols:
PRESS
E-12
FORTE_Inv_29784A_IB_E 12
PUSH
HOLD DOWN
ENGLISH
Selecting Auto Mode
You can select Auto mode if you want to cool or heat your room automatically.
You can adjust the temperature in this mode.
1
2
Press the
Result:
Press the
Result:
Note
(On/Off) button.
 The operation indicator on the indoor unit lights up.
 The air conditioner starts up in the mode you selected last.
 The indoor unit beeps.
button on the remote control until
is displayed.
 The indoor unit beeps each time you press the
button.
 The air conditioner runs in Auto mode.
 Auto mode cools or heats the room depending on the set
temperature.
 The air conditioner changes from Cool or Heat mode
automatically, depending on the current temperature.
You can change modes at any time.
3
Press the
button to adjust the temperature until the required
temperature is displayed.
You can set the temperature between 16°C and 30°C.
button:
 Each time you press the
Result:
- The temperature adjusts by 1°C
- The indoor unit beeps
4
Press the
displayed.
Result:
5
button to select the fan speed until the required setting is


Automatic (rotated :
)
Low
Medium
High
Each time you press the
button, the indoor unit beeps.
To control the airflow direction, refer to page 21.
E-13
FORTE_Inv_29784A_IB_E 13
Selecting Cool Mode
You can select Cool mode if you want to cool your room.
You can adjust the temperature and the fan speed when cooling.
1
2
Press the
Result:
Press the
Result:
Note
button on the remote control until is displayed.
 The indoor unit beeps each time you press the
button.
 The air conditioner runs in Cool mode.
You can change modes at any time.
Press the
button to adjust the temperature until the required
temperature is displayed.
You can set the temperature between 16°C and 30°C.
 Each time you press the
button:
Result:
- The temperature adjusts by 1°C
- The indoor unit beeps
 If the room temperature is higher than the selected
temperature, the air conditioner starts cooling.
 If the room temperature reaches the set temperature, the air
conditioner stops cooling, but the fan continues to operate.
4
Press the
displayed.
Note
5
FORTE_Inv_29784A_IB_E 14
 The operation indicator on the indoor unit lights up.
 The air conditioner starts up in the mode you selected last.
 The indoor unit beeps.
3
Result:
E-14
(On/Off) button.
button to select the fan speed until the required setting is


Automatic (rotated :
)
Low
Medium
High
Silence mode
Each time you press the
button, the indoor unit beeps.
Silence mode( ) makes the noise quieter during
operating the indoor unit in the Cool mode.
To control the airflow direction, refer to page 21.
ENGLISH
Selecting Heat Mode
You can select Heat mode if you want to heat your room.
You can adjust the temperature and the fan speed when heating.
1
2
Press the
Result:
Press the
Result:
Note
(On/Off) button.
 The operation indicator on the indoor unit lights up.
 The air conditioner starts up in the mode you selected last.
 The indoor unit beeps.
button on the remote control until
is displayed.
 The indoor unit beeps each time you press the
button.
 The air conditioner runs in Heat mode.
You can change modes at any time.
3
Press the
button to adjust the temperature until the required
temperature is displayed.
You can set the temperature between 16°C and 30°C.
 Each time you press the
button:
Result:
- The temperature adjusts by 1°C
- The indoor unit beeps
 If the room temperature reaches 5°C higher than the set
temperature, the air conditioner stops heating, but the fan
continues to operate.
 If the room temperature reaches 3°C lower than the set
temperature, the air conditioner starts heating again.
4
Press the
displayed.
button to select the fan speed until the required setting is
Automatic (rotated :
Low
Medium
High
Silence mode
5


)
Result:
 Each time you press the
button, the indoor unit beeps.
 For the first 3~5 minutes, the fan may not operate to prevent
cool air from flowing out of the indoor unit.
This helps to warm the air in your room sufficiently.
Note
Silence mode( ) makes the noise quieter during
operating the indoor unit in the Heat mode.
To control the airflow direction, refer to page 21.
E-15
FORTE_Inv_29784A_IB_E 15
Selecting Dry Mode
Select Dry mode if you want to dehumidify your room.
You can adjust the temperature in this mode.
1
2
Press the
Result:
Press the
Result:
Note
3
(On/Off) button.
 The operation indicator on the indoor unit lights up.
 The air conditioner starts up in the mode you selected last.
 The indoor unit beeps.
button on the remote control until is displayed.
 The indoor unit beeps each time you press the
button.
 The air conditioner runs in the Dry mode.
You can change modes at any time.
Press the
button to adjust the temperature until the required
temperature is displayed.
You can set the temperature between 16°C and 30°C.
Result:
 Each time you press the
button:
- The temperature adjusts by 1°C
- The indoor unit beeps
 The air conditioner starts dehumidifying and the fan speed
adjusts automatically.
4
E-16
FORTE_Inv_29784A_IB_E 16
To control the airflow direction, refer to page 21.
ENGLISH
Selecting Fan Mode
Select Fan mode if you want to ventilate your room. It helps to refresh
the air in your room. You can adjust the fan speed in this mode.
1
2
Press the
Result:
Press the
Result:
Note
3
(On/Off) button.
 The operation indicator on the indoor unit lights up.
 The air conditioner starts up in the mode you selected last.
 The indoor unit beeps.
button on the remote control until
is displayed.
button.
 The indoor unit beeps each time you press the
 The air conditioner runs in Fan mode.
 The temperature can’t be set.
You can change modes at any time.
Press the
displayed.
button to select the fan speed until the required setting is
Low
Medium
High
Result:
4
Each time you press the
button, the indoor unit beeps.
To control the airflow direction, refer to page 21.
E-17
FORTE_Inv_29784A_IB_E 17
Selecting
Mode
mode helps users to fall asleep well after going to bed whether
being too hot to sleep or being awakened by coldness. The
mode can
be selected only when the air conditioner is switched on in cool/heat mode.
1
2
3
Press the
Result:
Press the
Result:
(On/Off) button.
 The operation indicator on the indoor unit lights up.
 The air conditioner starts up in the mode you selected last.
 The indoor unit beeps.
mode.
button to select or
 The indoor unit beeps each time you press the
 The air conditioner runs in cool or heat mode.
Press the
button.
- The remote control display shows you that this mode automatically stops
after 8-hour operation.
- In the case of adjusting time
 Press the
to 12 hours.
 Press the
Result:
4
E-18
FORTE_Inv_29784A_IB_E 18
button.
button to adjust desired operation time from 30 minutes
mode will automatically stop after the set time.
button.
In the case of adjusting the extra time for
mode,you
button within 10 seconds.If you do not press
should press the
mode will
the
button within 10 seconds.
automatically stop in 8-hour operation.
Press the
button to adjust the temperature until the desired
temperature is displayed.
You can set the temperature between 16°C and 30°C.
Each time you press the
button;
Result:
- The temperature adjusts by 1°C
- The indoor unit beeps
ENGLISH
Selecting the Energy Saving Function
Temperature changes in
mode
To prevent excessive cooling/heating during sleep, the
mode automatically modifies
the temperature setting in accordance with the time setting. Temperature and air current change
according to the three stages; Falling asleep, Sound sleep, and Waking up from
mode,
and then the air conditioner will automatically turn off when the set time has elapsed.
prevents you from having difficulty sleeping on extremely hot/cold nights.
Three stage
Falling asleep : Eases you into sleep by dropping the temperature.
Sound sleep : Relaxes your body and raises your temperature slightly.
Waking up from
mode :
Allows you to wake up to comfortable crisp air making you feel refreshed and energized.
• Set the Off timer in
mode for more than 5 hours. Sleep may be disturbed if the
mode is set for too short or too long a time because the temperature changes are
set to an 8-hour cycle.
• If the
If the
shutting off.
mode is set for less than 4 hours, the operation will stop at the set time.
mode is set for over 5 hours, the last hour will run in Waking Up stage before
• Recommended set temperature is between 25˚C~27˚C for cooling and 21˚C~23˚C for
heating.
Cool mode
Temp.
Set temperature
When the 8-hour cycle
completes, this section
repeats.
Time(hr.)
Heat mode
Temp.
Set temperature
When the 8-hour cycle
completes, this section
repeats.
Time(hr.)
E-19
FORTE_Inv_29784A_IB_E 19
Selecting the Turbo Function
You can select the Turbo Function if you want to cool or heat your room as quickly
as possible. The Turbo function operates for 30 minutes with the maximum settings
before returning automatically to the mode and temperature previously selected.
1
2
Press the
Result:
Press the
Result:
E-20
FORTE_Inv_29784A_IB_E 20
(On/Off) button.
 The operation indicator on the indoor unit lights up.
 The air conditioner starts up in the mode you selected last.
 The indoor unit beeps.
button.
 The temperature and fan settings are adjusted automatically.
 The air conditioner cools or heats the room as quickly as
possible.
 After 30 minutes, the air conditioner is reset automatically to
the previous setting.
 You can select the Turbo function in Auto, Cool and Heat mode.
If you select this function in Dry or Fan mode, the mode
changes to Auto mode.
3
Press the
button again to stop the Turbo Function before the end of the
30-minute period.
Result:
The air conditioner is reset automatically to the previous setting.
4
To control the airflow direction, refer to page 21.
ENGLISH
Adjusting the Airflow Direction Vertically
You can adjust the airflow direction vertically. The outer airflow blade moves up
and down to increase the efficiency of the cooling or heating operation.
1 Press the
Result:
button until the required direction is set.
The outer blade is adjusted vertically.
2 Press the
button again to move the blade up and down automatically
during operation.
3 Press the
Note
button again to stop the blade moving up and down.
If you turn the air conditioner...
Off
On
Then the blade...
is closed completely.
set to the default position.
Adjusting the Airflow Direction Horizontally
You can adjust airflow direction horizontally manually.
The inner blades with small fins move the air in the desired direction.
1
Adjust the inner blades by moving them left or right.
 Make sure do not touch the inner blades during operation.
It may cause injury on your fingers.
E-21
FORTE_Inv_29784A_IB_E 21
Setting the On Timer
You can set the On Timer to turn on the air conditioner automatically at
the appointed time within a range of 30 minutes to 24 hours.
1
2
Press the
button until the desired time is displayed to set the On Timer.
You can set the time between 0.5 hour and 24 hours.
Press the
Result:
3
button to complete the setting.
 The remaining time is displayed.
 The timer indicator stops blinking.
 The selected mode and the temperature on the display
disappear after 10 seconds.
 The air conditioner turns on automatically at the appointed
time and the On Timer setting disappears.
Press the
button until the desired mode is displayed at the top of
the remote control to select the mode in advance.
Result:
The air conditioner operates in the selected mode when it is
turned on.
To Cancel the On Timer
If you no longer wish to use the On Timer that you have set, you can
cancel it at any time.
1
To cancel the On Timer, press the
timer setting disappears.
2
Press the
Note
E-22
FORTE_Inv_29784A_IB_E 22
button one or more times until the
button.
If you want to turn on the air conditioner before the timer
button.
reaches the setting time, press the
ENGLISH
Setting the Off Timer
You can set the Off Timer to turn off the air conditioner automatically at
the appointed time within a range of 30 minutes to 24 hours.
1
Press the
button until the desired time is displayed to set
the Off Timer. You can set the time between 0.5 hour and 24 hours.
3
Press the
button to complete the setting.
Result:
 The remaining time is displayed.
 The timer indicator stops blinking.
 The air conditioner turns off automatically at the appointed
time and the Off Timer setting disappears.
Example
If you would like to turn the air conditioner on after 2 hours
and to operate it for 2 hours during non-operation:
1. Press the
button until ‘2.0 Hr’is displayed.
2. Press the
button.
3. Press the
button until ‘4.0 Hr’is displayed.
4. Press the
button.
Note
If you would like to turn on the air conditioner and then to turn
off it automatically at the appointed time by using On/Off Timer
during operation, you should set the On Timer longer than the
Off Timer.
Caution
Make sure that the air conditioner will not continue to run
after On Timer setting is confirmed.
Note
 You can check or change the mode and/or the temperature
by pressing the
button or the
button after setting
the Off Timer.
 If you would like to turn off the air conditioner and then to
turn on it again automatically at the appointed time by using
On/Off Timer during non-operation, you should set the
Off Timer longer than the On Timer.
To Cancel the Off Timer
If you no longer wish to use the Off Timer that you have set, you can
cancel it at any time.
1
To cancel the Off Timer, press the
timer setting disappears.
2
Press the
Note
button one or more times until the
button.
If you want to turn off the air conditioner before the timer
button.
reaches the setting time, press the
E-23
FORTE_Inv_29784A_IB_E 23
Operating Your Air Conditioner Without the Remote Control
Your air conditioner can be operated directly from the indoor unit if
the remote control is lost or broken.
1 To switch the air conditioner on, press the ON/OFF switch on the right
side of the indoor unit.
Result:  The OPERATION indicator on the indoor unit comes on.
The indoor unit beeps.
The air conditioner starts up in the most suitable mode for
the room temperature. The mode may change from cooling into
heating, from heating into cooling depending on the current
temperature during operation:
Room Temperature Operating Mode
Less than 24°C
Heat
24°C or above
Cool
2 To switch the air conditioner off, press the ON/OFF switch again.
Note
E-24
FORTE_Inv_29784A_IB_E 24
Even if the air conditioner has been switched on via the
ON/OFF switch, operations can still be controlled using the
remote control as usual.
ENGLISH
Cleaning Your Air Conditioner
To get the best possible use out of your air conditioner, you must
clean it regularly to remove the dust that accumulates on the air filter.
Before cleaning your air conditioner, ensure that you
IMPORTANT
have switched off the breaker used for the unit.
1 Open the upper front grille by pulling the lower right and left tabs
of the grille.
2 Pull air filters out of each tab of the grille.
3 Remove all dust on the air filters with a vacuum cleaner or brush.
Front grille
Air filter
4 When you finished, insert air filters by fixing it to each tab of the grille.
5 To close the front grille, fix it to hooks and push down the lower
right and left tabs of the grille.
Body groove
Body
6 Clean the front grille with a damp cloth and mild detergent
(do NOT use benzene, solvents or other chemicals).
Note
Front grille
Hook
If you have not used the air conditioner for a long period of time,
set the fan going for three to four hours to dry the inside of
the air conditioner thoroughly.
Body
Cleaning Deodorizing and Bio filter (Option)
To remove minute dust particles and odors, deodorizing and Bio filter
are installed in the air conditioner. You should clean the filters every
3 months.
1 Open the upper front grille by pulling the lower right and left tabs of
the grille.
Deodorizing Filter
2 Pull out the deodorizing and Bio filter.
3 Wash the filters with clean water, then dry them in the shade.
Bio Filter
4 Insert the filters into the original position.
Note
You can change the position of filters with each other.
5 Close the front grille.
E-25
FORTE_Inv_29784A_IB_E 25
Temperature and Humidity Ranges
The table below indicates the temperature and humidity ranges the air conditioner can be operated within. Refer to
the table for efficient use.
MODE
COOL
OPERATING CONDITIONS
Indoor temp: 16°C~32°C
Indoor humidity: below 80%
Outdoor temp: -10°C~43°C
IF OUT OF CONDITIONS
- A safety device will stop continuously the
system functioning;
- Condensation may occur on the indoor unit
with risk to have either water blow off or drops
on the floor;
Indoor temp: below 27°C
HEAT
Outdoor temp: -15°C~24°C
Indoor temp: 16°C~32°C
Indoor humidity: below 80%
DRY
POWER SUPPLY
Outdoor temp: -10°C~43°C
Single phase rated voltage
minimum and maximum limit
- A safety device will stop continuously the
system functioning;
- A safety device will stop continuously the
system functioning;
- Condensation may occur on the indoor unit
with risk to have either water blow off or drops
on the floor;
220V-240V~50Hz
198V min.-264V max.
Any damage occurs out of condition specified cannot be covered by product warranty.
If the system works continuosly outside of conditions, its performace and reliability will be compromised.
Operating Recommendations
Here are a few recommendations that you should follow when using your air conditioner.
Topic
Recommendation
Heating performances
The heat pump function of the air conditioner absorbs heat from outside air and brings it
indoors. As the temperature of the outside air drops, the heating performance of air
conditioner will decrease. If you find that the room is not warm enough, using an additional
heating appliance is recommended.
Warm air circulation
The air conditioner circulates warm air to heat your room. It will take some time to warm the
air in your room entirely after the air conditioner turns on. Therefore, turn the air conditioner on
in advance.
Frost
When outdoor temperature is low but humidity is high, frost may form on the outdoor unit at
Heat mode.
The heating operation stops.
The defrost mode will be triggered automatically for 3 to 14 minutes.
No intervention is required ; after about 7 minutes, the air conditioner operates again normally.
High indoor and
outdoor temperatures
If both indoor and outdoor temperatures are high and the air conditioner is running at HEAT
mode, the outdoor unit’s fan and compressor may stop at times. This is normal;simply wait until
the air conditioner switches on again.
Power failure
If a power failure occurs while the air conditioner is operating, the unit will be switched off.
When the power returns, the air conditioner starts up again automatically.
Protection mechanism
When the air conditioner is started immediately after being plugged in or stopped, the normal
operation starts up after 3 minutes for the reason of protection.
Cooling operation
The indoor unit may not get the selected fan speed such as Medium and Low under cooling
operation at very low outdoor temperatures for the protection of the indoor unit from ice
or frost.
During Low fan speed operation, cooling performance will be reduced. If the room does not be
cooled down when using Low fan speed operation, please adjust the indoor unit’s fan speed.
Silence Mode
When you operate Silence Mode in cooling and heating, fan speed will decrease to make noise
quieter.
As a result, the performance of the unit may be reduced.
E-26
FORTE_Inv_29784A_IB_E
26
ENGLISH
Solving Common Problems
Before contacting the after-sales service, perform the following simple checks.
They may save you the time and expense of an unnecessary call.
Problem
Explanation/Solution
The air conditioner does not
operate at all.
 Check if power is on and operate the air conditioner again.
 Check if the circuit breaker is switched off.
 Check if Off Timer is set.
The temperature is not adjusted.
 Check if you selected the Fan mode.
The air conditioner does not operate
in the HEAT mode.
 Check if the air conditioner is cooling only model.
 Check if the remote control is for cooling only model.
The cool(warm) air does not come
out from the air conditioner.
 Check if set temperature higher(lower) than current temperature.
 Check if you selected the Fan mode. Select the Cool, Heat, Auto or Dry
mode.
 Check if the air filter is blocked by dirt. Clean the air filter regularly.
 Check if the there is cover on the outdoor unit or any obstacle.
Remove the cover or obstacle.
 Check if you installed the air conditioner under direct sunlight.
 The window or door may be opened.
 Check if you turn on the air conditioner just now.
It takes about 3 minutes to cool or heat the room.
 Check if the drain pipe is too long.
The fan speed is not adjusted.
 In Dry mode, the fan speed is selected automatically.
The remote control does
not operate.
 Check if the battery is discharged. Replace the battery.
 Check if the remote control sensor is blocked.
 Check if the air conditioner is placed near strong light.
The Timer is not set.
 Check if you pressed the
Odor is permeated in the
room during operation.
 Check if you use the air conditioner in smoky area or there is a smell.
Ventilate the room or select the Fan mode for 1~2 hours.
The indoor unit indicator
flashes.
 Press the
button to turn on the air conditioner again.
Switch the circuit breaker off and switch on it again.
Strange sound is heard from
the air conditioner.
 The sound is heard when the refrigerant gas flow is changed depending
on the use of the air conditioner.
 When you press the
button, noise may be heard that the
air conditioner sense the airflow blade.
Water drops from the outdoor
unit connection part.
 Water may form due to the difference of the temperature.
button after selecting time.
AUTO- DIAGNOSTIC FUNCTION
This air conditioner has an auto-diagnostic function in case a failure will happen.
When error occurs, the Lamp will blink.
Before contacting customer call center green number, please ask to installer to
make a double check of installation unless there’s a full evidence of SAMSUNG
product problem.
E-27
FORTE_Inv_29784A_IB_E 27
Contact SAMSUNG WORLD WIDE
If you have any comments or questions regarding a Samsung product, contact the SAMSUNG customer care center.
Samsung Electronics Australia 7 Parkview Drive, Homebush Bay NSW 2127
www.samsung.com
1300 362 603
C Samsung Electronics Co., Ltd. All Rights Reserved.
Vivace_Inv_IB_29784A_E 30
USER’S MANUAL
AQV09NSSeries
AQV12NSSeries
AQV18NSSeries
AQV24NSSeries
Split - type Air Conditioner
(Cooling and Heating)
E DB98-29784A(1)
FORTE_Inv_29784A_IB_E 29