Mitel 3000 Quick Reference Guide

Phone Quick Reference Guide.
Rev1.
Mitel 3000
Phone Quick Reference Guide
Introduction to your Feature Phone
Welcome
The Mitel 3000 system is a very powerful business communication system that provides a
comprehensive solution for both voice and data needs.
This quick reference guide highlights some of the many voice facilities that are provided by
the system. You can use a standard telephone or the eight key and the sixteen key Feature
Phones that have extensive features. This guide helps you to use both types of phone.
Mitel 3000 Feature Phone
To get the most from your Mitel 3000 system, we recommend that you use the specially
designed Mitel 3000 Feature Phones.
This diagram illustrates the sixteen key Feature Phone.
Mute key
Speaker and
light
Volume Keys
4 Function Keys
Hold
Programming
Message Retrieval
Speed-Dial Lists
Voice messageindicating light
6 Display keys
Data socket
Headset
socket
Programmable
Keys
Clear key
Scroll / Edit keys
This diagram illustrates the eight key Feature Phone.
Mute key
Speaker and
light
Volume keys
4 Function keys
Hold
Programming
Message Retrieval
Speed-Dial Lists
Voice messageindicating light
6 Display keys
Data socket
Headset
socket
Programmable
Keys
Clear key
Scroll / Edit keys
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Mitel 3000
Phone Quick Reference Guide
How to use your Mitel 3000 Feature Phone
Phone Setup
To select a different Ringing Tone or Display Contrast
Select ¶ Program
Press the Scroll Down key Ô
Select ¶ Ringing Options and select a different ringing tone.
Select ¶ Contrast Options and select a different level of contrast.
Answering and making calls
Answer a call that is ringing on the Feature Phone
Pick up the handset or
Select ¶ Answer The Call and / or pick up the handset.
Answer a call that is ringing on the Feature Phone using hands-free
Select ¶ Answer The Call or press
Make an external call
Pick up the handset.
Press the Line key or Dial 9 and dial the number. If you are dialing over Primary Rate
ISDN enter # after the last number to expedite dialing.
Make an internal call
Select ¶ Internal Call
Select ¶ Extension, or.
Dial the extension number (20 - 59), and
Pick up the handset, or
press
Transferring calls
Note: The following instructions assume you are on a call.
Transfer a call to an internal number
Select ¶ Internal transfer
Select ¶ Extension and when the call is answered
Select ¶ Transfer
Transfer an external call to an external number
Select ¶ External Transfer
Select an available line as indicated by “◊” and then
Dial the external number and when the call is answered
Select ¶ Transfer
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Mitel 3000
Phone Quick Reference Guide
Re-directing calls
Note: The following instructions assume that your extension is ringing.
Re-direct a call to another extension
Select ¶ Re-Direct The Call
Select ¶ Extension
Re-direct a call to your Voice Mail box
Select ¶ Forward To Voice Mail
Forwarding calls
Forward all calls
Press the Scroll Down Dial (Ô) until "Forward" is displayed.
Select ¶ Forward
Select ¶ Forward All Calls
Dial the internal extension number, or
Dial 9 and the desired external number and press "Confirm"
Or press "Forward To Voice Mail"
Cancel forward all calls
Select ¶ Cancel Forwarding
Forward calls when your extension is busy
Press the Scroll Down Dial (Ô) until "Forward" is displayed.
Select ¶ Forward
Select ¶ Forward When Busy
Dial the desired extension number, or
Dial 9 and the desired external number and press "Confirm", or
Press "Forward To Voice Mail".
Cancel forward a call on busy
Press the Scroll Down Dial (Ô) until "Forward" is displayed.
Select ¶ Forward
Select ¶ Forward When Busy and the forwarding is cancelled.
Forward calls when your extension does not answer (after four rings)
Press the Scroll Down Dial (Ô) until "Forward" is displayed.
Select ¶ Forward
Select ¶ Forward On No Answer
Dial the desired extension number, or
Dial 9 and the desired external number and press "Confirm", or
Press "Forward To Voice Mail".
Cancel forward a call on no answer
Press the Scroll Down Dial (Ô) until "Forward" is displayed.
Select ¶ Forward
Select ¶ Forward On No Answer and the forwarding is cancelled.
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Mitel 3000
Phone Quick Reference Guide
Forwarding group calls
Forward all calls from a group
Press the Scroll Down Key (Ô) until "Group Forward" is displayed.
Select ¶ Group Forward
Select the group which is to be forwarded
Select ¶ Forward all calls
Dial the internal Extension number, or
Dial 9 and the desired external number, or
Press "Forward to Voice Mail"
Cancel group forward all calls
Select ¶ Cancel Group Forward.
Select the group
Forward calls when the group is busy
Press the Scroll Down Key (Ô) until "Group Forward" is displayed.
Select ¶ Group Forward
Select the group which is to be forwarded
Select ¶ Forward When Busy
Dial the desired Extension number, or
Dial 9 and the desired external number, or
Press "Forward To Voice Mail"
Cancel group forward when busy
Press the Scroll Down Key (Ô) until "Group Forward" is displayed.
Select ¶ Group Forward
Select the group
Select ¶ Forward When Busy and the forwarding is cancelled.
Forward calls when a group does not answer (after four rings)
Press the Scroll Down Key (Ô) until "Group Forward" is displayed.
Select ¶ Group Forward
Select the group which is to be forwarded
Select ¶ Forward on no answer
Dial the desired Extension number, or
Dial 9 and the desired external number, or
Press "Forward to Voice Mail"
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Mitel 3000
Phone Quick Reference Guide
Cancel group forward on no answer
Press the Scroll Down Key (Ô) until "Group Forward" is displayed.
Select ¶ Group Forward
Select the group
Select ¶ Forward On No Answer and the forwarding is cancelled.
Voice Mail
Note: Voice Mail services require the Voice Mail module to be installed.
Enter a personal greeting
Press , and
Select ¶ Voice Messaging
Enter your extension number or select the extension from the menu
Then enter your Voice Mail box Password (default is 1111) followed by #.
Select ¶ Greetings
Follow the text and voice prompts to enter and check your greeting.
Turn on your Voice Mail
"Forward On No Answer" to the Voice Mail is automatically set when a voice
mailbox is assigned to your extension.
You may also select the other Forwarding options as required.
Press the Scroll Down key Ô until "Forward" is displayed.
Select ¶ Forward
Select ¶ Forward When Busy or
Select ¶ Forward All Calls
Select "Forward To Voice Mail".
Retrieve messages from your Voice Mail box
Select ¶ New Voice Messages
Enter your extension number. You will be prompted to:
Enter your Voice Mail box Password, followed by #.
Select ¶ Play
Change your Voice Mail box Password
Press , then
Select ¶ Voice Messaging and enter your extension number.
Enter your existing password, (default is 1111), followed by #.
Press the Scroll Down key (Ô)
Select ¶ Change Password and
Enter your new password (up to 8 digits long - e.g. 12341234).
Select ¶ Confirm
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Mitel 3000
Phone Quick Reference Guide
Personal Speed-Dials
Program your personal Speed-Dial list – numbers and names
Press , then
Select ¶ Personal Entries
Select the index you want to program, and
Enter the number.
Select ¶ Confirm
When prompted to enter a name:
Press 2 once for A, twice for B, three times for C; press 3 once for D, twice for E, three times
for F; and so on. Wait two seconds for the screen cursor to move on before entering the next
letter. A maximum of ten characters per name (including spaces) is allowed. On completion
of the name
Select ¶ Confirm
Press
to finish programming.
Dial a number from your personal Speed-Dial list
Press , then
Select ¶ Personal Speed Dial
Select the desired location and the number will be dialed.
System Speed-Dials
Any extension can program the 500 system speed dial numbers once the speed-dial
password is entered by them.
Program system Speed-Dial list – numbers and names
Press , then
Press the Scroll Down Dial (Ô)
Select ¶ System Entries and then
Enter the Speed-Dial password (0000 in default)
Select the index you want to program, and
Enter the number, and then
Select ¶ Confirm. When prompted to enter a name,
Press 2 once for A, twice for B, three times for C; press 3 once for D, twice for E,
three times for F; and so on. Wait two seconds for the screen cursor to move on
before entering the next letter. A maximum of ten characters per name (including
spaces) is allowed. On completion of the name
Select ¶ Confirm. Then select the outgoing line group.
Press
to finish programming.
Dial a number in the system Speed-Dial list
Press , then
Select ¶ System Speed Dial and then
Enter the first letter of the name or scroll through the list
Select the entry and the number is dialed
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Mitel 3000
Phone Quick Reference Guide
Using a standard telephone
The Mitel 3000 system supports standard tone dialing telephones.
Making calls
Make an external call
Lift handset or use hands-free if available.
Obtain a free line by dialing 9. Dial the digits. If dialing over Primary Rate ISDN
press # to send the digits immediately.
Make an internal call
Lift the handset or use hands-free if available.
Dial the extension number (20-59), or
Dial 0 for the operator.
Transfer an external call to an internal extension
Press Hookflash.
Dial the extension number.
Replace the handset.
Put an external call on hold
Press Hookflash.
Replace the handset to continue to use phone.
Note: The call remains on hold for ninety seconds when the telephone is idle. If the
telephone is busy, it will ring when the handset is replaced.
To park an external call
Press Hookflash.
Dial 712.
Replace the handset.
To retrieve a call from park
Dial 712 from any phone.
The parked call is retrieved.
Forwarding calls
Forward all calls
Lift handset or use hands-free if available.
Dial 732.
Dial the extension number, or
Dial the external phone number (including line access code 9) followed by #.
Cancel forward all calls
Lift handset or use hands-free if available.
Dial 732.
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Mitel 3000
Phone Quick Reference Guide
Forward calls when your telephone is busy
Lift handset or use hands-free if available.
Dial 733.
Dial the extension number, or
Dial the external number, (including line access code 9) followed by #
Cancel forwarding on busy
Lift handset or use hands-free if available.
Dial 733.
Forward calls when your telephone is not answered (after four rings)
Lift handset or use hands-free if available.
Dial 734.
Dial the extension number, or
Dial the external phone number (including line access code 9) followed by #.
Cancel group forwarding on no answer
Lift handset or use hands-free if available.
Dial 734.
Forwarding Group calls
Forward all calls from a group
Lift handset or use hands-free if available.
Key 792 followed by the Group number (180 - 199)
Dial the Extension number, or
Dial the external phone number (including line access code 9) followed by #.
Cancel group forward all calls
Lift handset or use hands-free if available.
Dial 792 followed by the Group number (180 - 199).
Forward calls when the group is busy
Lift handset or use hands-free if available
Dial 793 followed by the Group number (180 - 199)
Dial the Extension number, or
Dial the external number, (including line access code 9) followed by #.
Cancel group forward when busy
Lift handset or use hands-free if available
Dial 793 followed by the Group number (180 - 199).
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Mitel 3000
Phone Quick Reference Guide
Forward calls when a group does not answer (after four rings)
Lift handset or use hands-free if available
Dial 794 followed by the Group number (180 - 199)
Dial the Extension number, or
Dial the external phone number (including line access code, e.g. 9) followed by #.
Cancel group forwarding on no answer
Lift handset or use hands-free if available
Dial 794 followed by the Group number (180 - 199).
Voice Mail
Note: Voice Mail services require the Voice Mail module to be installed.
Turn on your Voice Mailbox
When you are allocated a Voice Mail box ‘Forward on no answer’ is automatically
set to your Mail box.
The Mail box code is 710.
To Forward all your calls to your Voice Mail box dial 732 followed by 710.
To Forward on Busy to your Voice Mail box dial 733 followed by 710.
Retrieve messages from your Voice Mailbox
Lift handset or use hands-free if available.
Dial * and enter you mailbox number (extension number) and your voice mail
password (1111).
Dial 1 to start replaying messages.
Note: Broken dial tone is heard when you have new messages in your voice mailbox.
Speed-Dialing
Program your personal Speed-Dial list
Lift handset or use hands-free if available.
Dial 75.
Enter the location (01-30) where you want to store the number,
Dial the number to store. Replace the handset.
Dial a number from your personal Speed-Dial list
Lift handset or use hands-free if available.
Dial 74.
Enter the location (01-30) of the number required, and the number is automatically
dialed.
Dial a number from the system Speed-Dial list
Lift handset or use hands-free if available
Dial a system speed number – 8001 to 8500.
Feature Codes
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Mitel 3000
Phone Quick Reference Guide
Feature
Code
Account Codes
791
Call Pick-up (incoming
calls only)
Call Pick-up Group (all
calls)
Call Waiting Tone
Protection
Conference
Display Messages
Do Not Disturb –
set/cancel
Door Open
726
Extensions
725 (Hookflash
725)
R3
729 (1 - 8)
736
731
(Hookflash 731)
20 - 59
Code
Log out of all Hunt
groups you are a
member of
Night Service – on/off
(Extension 20 only)
Operator/Group 11
723 * 0
Page All
795
PA announcement
PA – answer
Page – Feature
Phones
Park
720
717
716
738
0
Hookflash
712
100 - 109
180 - 199
713 xxx
Phantom Mailbox
numbers
Pick up parked call
Redial
714 xxx
Reminder Call
718
Reminder Call cancel
718*
External Call Hold
Follow Me
702 + Extension
lock code
Hookflash
735 (Password) xx
739
719
Forward All Calls
732 xx
Forward on No Answer
734 xx
Forward when Busy
733 xx
Reset telephone
Retrieve a call placed
on hold
Return and Release in
two call handling
Return and Hold in
two call handling
Ring Back
Group forward All Calls
Group Forward on no
Answer
Group Forward when
Busy
Hookflash to line
792
794
Saved Number Redial
Single extension Page
793
Internal Call waiting
Hookflash 8
Line Access - Group 1
9
Line Access - Groups 2 11
760 - 769
Speed-Dial, accessing
personal numbers
Speed-Dial ,
accessing system
numbers
Speed-Dial,
programming
personal numbers
System voice mailbox
on / off
Tone Protection
Line Access - Individual
Lines
Log in / Log out of
Individual Hunt group
Log in to all Hunt groups
you are a member of
#501 - #520
Extension Groups
Extension Lock lock/unlock
Extension Lock – change
code
Extension Swap
10
727
Feature
Hookflash 722
723 (180 - 199)
723 * 1
Voice Mail box
number
Voice mail–
retrieving
712
77
Hookflash 1
Hookflash 2
Hookflash
5
781-785
715
74 (01-30)
8001-8500
75(01 -30)
737
725
(Hookflash
725)
710
*
www.mitel.com
Global Headquarters U.S.
EMEA
CALA
Asia Pacific
Tel: +1(613) 592-2122
Fax: +1(613) 592-4784
Tel: +44(0)1291-430000
Fax: +44(0)1291-430400
Tel: +1(613) 592-2122
Fax: +1(613) 592-7825
Tel: +852 2508 9780
Fax: +852 2508 9232
Tel: +1(480) 961-9000
Fax: +1(480) 961-1370
For more information on our worldwide office locations, visit our website at www.mitel.com/offices
THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the
date of its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you
as a result of having made this document available to you or based upon the information it contains.
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