Compaq Armada e500 Specifications

Notice
 2000 COMPAQ COMPUTER CORPORATION.
COMPAQ, the Compaq logo, ARMADA, AND Compaq Insight Manager Registered in
U. S. Patent and Trademark Office
Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation.
Intel, Pentium, and Celeron are registered trademarks of Intel Corporation.
All other product names mentioned herein may be trademarks or registered
trademarks of their respective companies.
Compaq shall not be liable for technical or editorial errors or omissions contained
herein. The information in this document is subject to change without notice.
The information in this publication is provided “as is” without warranty of any
kind. The entire risk arising out of the use of this information remains with the
recipient. In no event shall Compaq be liable for any direct, consequential,
incidental, special, punitive or other damages whatsoever (including without
limitation, damages for loss of business profits, business interruption or loss of
business information), even if Compaq has been advised of the possibility of such
damages and whether in an action or contract or tort, including negligence.
The limited warranties for Compaq products are exclusively set forth in the
documentation accompanying such products. Nothing herein should be construed
as constituting a further or additional warranty.
MAINTENANCE AND SERVICE GUIDE
Compaq Armada E500 and Armada V300 Series of Personal Computers
Fifth Edition September 2000
First Edition November 1999
Published in the U.S.A., U.K., Singapore, and Taiwan.
Documentation Part Number 128679-005
Spare Part Number 162812-001
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CONTENTS
preface
USING THIS GUIDE
chapter 1
PRODUCT DESCRIPTION
1.1 Computer Features and Models ............................................... 1-1
Models.................................................................................... 1-2
Features .................................................................................. 1-8
1.2 Intelligent Manageability....................................................... 1-10
Accessing the Web Agent .................................................... 1-10
Asset Management ............................................................... 1-10
Fault Management................................................................ 1-11
Fault Management Alerts..................................................... 1-12
Security Management........................................................... 1-12
Configuration Management ................................................. 1-13
Managing Power .................................................................. 1-13
Accessing Power Management ............................................ 1-13
Power Management Levels .................................................. 1-13
1.3 Computer External Components............................................ 1-14
1.4 Design Overview ................................................................... 1-26
chapter 2
TROUBLESHOOTING
2.1
2.2
2.3
2.4
Preliminary Steps.................................................................... 2-2
Clearing Passwords.................................................................. 2-2
Power-On Self-Test (POST) .................................................... 2-4
POST Error Messages.............................................................. 2-4
Contents v
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2.5 Compaq Utilities ...................................................................... 2-9
Selecting Computer Setup or Compaq Diagnostic
for Windows........................................................................... 2-9
Using Computer Setup ......................................................... 2-10
File Menu ............................................................................. 2-11
Security Menu ...................................................................... 2-12
Advanced Menu ................................................................... 2-13
Using Compaq Diagnostics for Windows............................ 2-14
Factory Default Settings....................................................... 2-15
2.6 Troubleshooting Without Diagnostics ................................... 2-17
Before Replacing Parts......................................................... 2-17
Obtaining Update Information with Info Messenger........... 2-17
Checklist for Solving Problems ........................................... 2-18
chapter 3
ILLUSTRATED PARTS CATALOG
3.1
3.2
3.3
3.4
3.5
Serial Number Location........................................................... 3-1
Computer System Major Components..................................... 3-2
Miscellaneous Plastics Kit Components................................ 3-10
Mass Storage Devices............................................................ 3-11
Miscellaneous ........................................................................ 3-12
chapter 4
REMOVAL AND REPLACEMENT PRELIMINARIES
4.1 Tools Required......................................................................... 4-1
4.2 Service Considerations ............................................................ 4-2
Plastic Parts ............................................................................ 4-1
Cables and Connectors........................................................... 4-2
4.3 Preventing Damage to Removable Drives............................... 4-3
4.4 Preventing Electrostatic Damage............................................. 4-3
4.5 Packaging and Transporting Precautions................................. 4-4
4.6 Workstation Precautions .......................................................... 4-4
4.7 Grounding Equipment and Methods........................................ 4-5
vi Contents
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chapter 5
REMOVAL AND REPLACEMENT PROCEDURES
5.1
5.2
5.3
5.4
5.5
Serial Number .......................................................................... 5-1
Disassembly Reference Chart.................................................. 5-2
Preparing the Computer for Disassembly................................ 5-3
Computer Feet.......................................................................... 5-4
Mini PCI Slot ........................................................................... 5-5
Removing the Mini PCI Slot Cover ....................................... 5-5
Installing a Modem or Network Interface Card ..................... 5-6
5.6 Touch Button ........................................................................... 5-7
Removing the Touch Button .................................................. 5-7
5.7 Keyboard.................................................................................. 5-9
Removing the Keyboard ...................................................... 5-10
5.8 Memory.................................................................................. 5-13
Removing a Memory Expansion Board............................... 5-14
Installing a Memory Expansion Board ................................ 5-15
5.9 Display ................................................................................... 5-16
Removing the Display.......................................................... 5-17
5.10 Real Time Clock (RTC) Battery.......................................... 5-21
Removing the RTC Battery.................................................. 5-21
5.11 LED Board ........................................................................... 5-22
Removing the LED Board.................................................... 5-22
5.12 Top Cover ............................................................................ 5-23
Removing the Top Cover ..................................................... 5-23
5.13 Front Shield.......................................................................... 5-27
Removing the Front Shield .................................................. 5-27
5.14 Diskette Drive (Armada V300 only) ................................... 5-29
Removing the Diskette Drive............................................... 5-29
5.15 System Board ....................................................................... 5-30
Removing the System Board................................................ 5-30
5.16 Voltage Converter Board ..................................................... 5-34
Removing the Voltage Converter Board.............................. 5-34
5.17 Fan........................................................................................ 5-36
Removing the Fan ................................................................ 5-36
Contents vii
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chapter 6
SPECIFICATIONS...........................................................................................6-1
appendix a
CONNECTOR PIN ASSIGNMENTS ...................................................................A-1
appendix b
POWER CORD SET REQUIREMENTS ...............................................................B-1
viii Contents
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preface
U SING T HIS G UIDE
This Maintenance and Service Guide is a troubleshooting reference that
can be used when servicing the Compaq Armada E500 and Armada
V300 Series of Personal Computers.
Compaq Computer Corporation reserves the right to make changes to the
Compaq Armada E500 and Armada V300 Series of Personal Computers
without notice.
Symbols
The following words and symbols mark special messages throughout
this guide:
!
WARNING: Text set off in this manner indicates that failure to follow
directions in the warning could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow
directions in the caution could result in damage to equipment or loss
of information.
IMPORTANT: Text set off in this manner presents clarifying information
or specific instructions.
NOTE: Text set off in this manner presents commentary, sidelights, or
interesting points of information.
Using This Guide
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ix
Technician Notes
!
WARNING: Only authorized technicians trained by Compaq should
repair this equipment. All troubleshooting and repair procedures are
detailed to allow only subassembly/module level repair. Because of
the complexity of the individual boards and subassemblies, no one
should attempt to make repairs at the component level or to make
modifications to any printed wiring board. Improper repairs can
create a safety hazard. Any indication of component replacement or
printed wiring board modifications may void any warranty or
exchange allowances.
!
WARNING: The computer is designed to be electrically grounded. To
ensure proper operation, plug the AC power cord into a properly
grounded electrical outlet only.
CAUTION: To properly ventilate the system, you must provide at
least 3 inches (7.62 cm) of clearance on the left and right sides of
the computer.
Serial Number
When requesting information or ordering spare parts, provide the
computer serial number. The serial number is located on the bottom of
the computer.
Locating Additional Information
The following documentation provides information for the computer:
■ Compaq Armada E500 and Armada V300 Series of Personal
Computers documentation set
■ Compaq Armada E500 and Armada V300 Series of Personal
Computers Technical Reference Guide
■ Microsoft Operating System Manual
■ Compaq Service Training Guides
■ Compaq Service Advisories and Bulletins
■ Compaq QuickFind
■ Compaq Service Quick Reference Guide
■ Compaq Website at:
http://www.Compaq.com
x
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chapter
1
P RODUCT D ESCRIPTION
1.1 Models and Features
The Compaq Armada E500 and Armada V300 Series of Personal
Computers offer advanced modularity, Intel Pentium II, III, and Intel
Celeron processors with 64-bit architecture, industry-leading
Accelerated Graphics Port (AGP) implementation, and extensive
multimedia support. The computers provide desktop functionality and
connectivity through the optional expansion base, convenience base, or
port replicator.
Figure 1-1. Compaq Armada E500 and Armada V300 Personal Computers
Product Description
1-1
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Models
The Armada E500 model naming conventions are shown in Table 1-1.
The computer model designation is composed of a group of characters
that defines each model’s features.
Table 1-1
Compaq Armada E500
Model Naming Convention
Key
A E 5
P3 700 T5X 18 V M 64
58 N S F
1 2 3 4 5-6 7-9 10-12 13-14 15 16 17-19 20-21 22 23 24
Key
Description
Options
1
2
3
4
5-6
7-9
Brand designator
Segment designator
Series
Blank
Processor type
Processor speed
A = Armada
E = Expansion
5 = 500
22
23
24
NAFTA
Pointing device
Security
N = NAFTA
S = Pointing stick
P3 = Intel Pentium III P2 = Intel Pentium II C1 = Intel Celeron 1
700 = 700 MHz
550 = 550 MHz
400 = 400 MHz
650 = 650 MHz
500 = 500 MHz
366 = 366 MHz
600 = 600 MHz
450 = 450 MHz
10 Panel type
T = TFT
11 Panel size
5 = 15.x”
3 = 13.x”
4 = 14.x”
2 = 12.x”
12 Panel resolution
X = XGA
S = SVGA
13-14 Hard drive size
18 = 18.0 GB
6 = 6.0 GB
(in GB, 1-2 digits) 12 = 12.0 GB
4 = 4.3 GB
15 Optical drive
D = 24X Max CD-ROM drive
V = DVD-ROM drive
16 Integrated
M = Mini PCI V.90 C = NIC/modem
0 = none
communication
modem
combo
17-19 RAM (in MB,
64 = 64 MB
2-3 digits)
98 = Windows 98
20-21 Operating system
N4 = Windows NT 4.0
58 = Windows 95/98 dual
N2 = Windows NT 4.0/Windows
install*
2000 dual install
P = TouchPad
* End user must make a one-time selection between Windows 95 and Windows 98. If
end user desires rejected product(s) after selection is made, end user must acquire
and pay for rejected product(s) separately.
1-2
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Table 1-2
Compaq Armada E500
Computer Models
1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
1
2
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
700
700
700
700
700
700
700
700
700
700
700
700
700
700
700
700
700
700
700
700
700
700
650
650
650
650
650
650
650
650
650
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
5
5
5
5
5
5
5
5
5
5
5
5
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
18
18
18
18
18
18
18
18
18
18
18
18
12
12
12
12
12
12
12
12
12
12
12
12
12
12
12
12
12
12
12
9-cell Lithium Ion main battery pack
6-cell Lithium ion main battery pack
3
V
3
V
3
V
3
V
3
V
3
V
3
V
3
V
3
V
3
V
3
V
3
V
D
D
D
D
D
D
D
D
D
D
4
V
4
V
4
V
4
V
4
V
4
V
4
V
4
V
4
V
M
M
M
M
M
M
0
0
0
C
C
C
0
0
M
M
M
M
C
C
C
C
0
0
0
M
M
M
M
M
M
128
128
128
128
128
128
128
128
128
128
128
128
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
3
4
58
58
N4
N4
N2
N2
58
N4
N2
58
N4
N2
58
N2
58
58
N2
N2
58
N2
N2
N2
58
N4
N2
58
58
N4
N4
N2
N2
SKU#
1
N
N
N
N
N
174518-XX1
1
174518-XX3
1
174518-XX6
1
174518-XX7
1
174518-XX8
1
174518-XX9
1
174517-XX1
1
174517-XX6
1
174517-XX8
1
174519-XX1
1
174519-XX6
1
174519-XX8
1
179847-XX1
1
179847-XX8
1
179848-XX1
1
179848-XX3
1
179848-XX8
1
179848-XX9
1
179849-XX1
1
179849-XX3
1
179849-XX8
1
179849-XX9
1
161608-XX1
1
161608-XX6
1
161608-XX8
1
161609-XX1
1
161609-XX3
1
161609-XX6
1
161609-XX7
1
161609-XX8
1
161609-XX9
Config.
Code
DX44
DX45
DX46
DX47
FFH2
FFH3
DX41
DX43
FFH1
DX48
DX49
FFH4
FMX1
FMX3
FMX4
FMX5
FMX8
FMX9
FMZ1
FWZ1
FMZ3
FWZ2
DPB1
DPB3
FFD5
DPB4
DPB5
DPB6
DPB7
FFD6
FFD7
8X DVD-ROM drive
4X DVD-ROM drive
Continued
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1-3
Table 1-2 continued
1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
1
2
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
650
650
650
600
600
600
600
600
600
600
600
600
600
600
600
600
600
600
600
600
600
600
600
600
600
600
600
500
500
500
500
500
500
500
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
3
3
3
3
3
3
3
3
2
2
2
2
4
4
4
4
4
4
4
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
S
S
S
S
X
X
X
X
X
X
X
12
12
12
12
12
12
12
12
12
12
12
12
12
12
12
6
6
6
6
6
6
6
6
5
5
5
5
12
12
12
12
12
12
12
9-cell Lithium Ion main battery pack
6-cell Lithium ion main battery pack
4
V
4
V
4
V
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
C
C
C
0
0
0
M
M
M
M
M
M
C
C
C
0
0
M
M
M
M
C
C
M
M
M
M
0
0
0
M
M
M
C
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
3
4
58
N4
N2
58
N4
N2
58
58
N4
58
N2
N2
58
N4
N2
58
N2
58
N2
58
N2
58
N2
58
58
N2
N2
SKU#
Config.
Code
1
N
N
N
164764-XX1
1
164764-XX6
1
164764-XX8
1
161606-XX1
1
161606-XX6
1
161606-XX8
1
161607-XX1
1
161607-XX3
1
161607-XX6
1
161607-XX7
1
161607-XX8
1
161607-XX9
1
164763-XX1
1
164763-XX6
1
164763-XX8
1
179844-XX1
1
179844-XX8
1
179845-XX1
1
179845-XX3
1
179845-XX8
1
179845-XX9
1
179846-XX1
1
179846-XX8
1
207063-XX1
1
207063-XX3
1
207063-XX8
1
207063-XX9
1
187427-XX1
1
187427-XX6
1
187427-XX8
1
187428-XX1
1
187428-XX6
1
187428-XX8
1
187429-XX1
DPB8
DPB9
FFD8
DN91
DN93
FFD1
DN94
DN95
DN96
DN97
FFD2
FFD3
DN98
DN99
FFD4
FL51
FL53
FL54
FL55
FL58
FL59
FL61
FL63
FVY1
FVY4
FVY2
FVY3
FLC1
FLC2
FLC3
FLC4
FLC5
FLC6
FLC7
8X DVD-ROM drive
4X DVD-ROM drive
Continued
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Table 1-2 continued
1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
1
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
P3
500
500
500
500
500
500
500
500
500
500
500
500
500
500
500
500
500
500
500
500
450
450
450
450
450
450
450
450
450
450
450
450
450
450
450
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
4
4
3
3
3
3
3
3
3
3
3
2
2
2
2
2
2
2
2
2
4
4
4
4
4
4
4
4
4
3
3
3
3
3
3
X
X
X
X
X
X
X
X
X
X
X
S
S
S
S
S
S
S
S
S
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
12
12
6
6
6
6
6
6
6
6
6
6
6
6
6
6
6
6
6
6
12
12
12
12
12
12
12
12
12
6
6
6
6
6
6
9-cell Lithium Ion main battery pack
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
C
C
O
O
O
M
M
M
M
C
C
0
0
0
M
M
M
M
C
C
0
0
0
M
M
M
M
C
C
0
0
0
M
M
M
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
2
SKU#
Config.
Code
1
58
98
N4
58
58
N4
N4
58
N4
58
98
N4
58
58
N4
N4
58
N4
58
98
N4
58
58
N4
N4
58
N4
58
98
N4
58
58
N4
N
N
N
N
N
N
N
187429-XX6
1
187429-XX8
1
161604-XX1
1
161604-XX4
1
161604-XX6
1
161605-XX1
1
161605-XX3
1
161605-XX6
1
161605-XX7
1
164749-XX1
1
164749-XX6
1
161602-XX1
1
161602-XX4
1
161602-XX6
1
161603-XX1
1
161603-XX3
1
161603-XX6
1
161603-XX7
1
166761-XX1
1
166761-XX6
1
127669-XX1
1
127669-XX4
1
127669-XX6
1
127670-XX1
1
127670-XX3
1
127670-XX6
1
127670-XX7
1
164751-XX1
1
164751-XX6
1
161604-XX1
1
161604-XX4
1
161604-XX6
1
161605-XX1
1
161605-XX3
1
161605-XX6
FLC8
FLC9
DNN1
DNN2
DNN3
DNN4
DNN5
DNN6
DNN7
DNN8
DN83
DNM1
DNM2
DNM3
DNM4
DNM5
DNM6
DNM7
DVM1
DVM2
CZQ1
CZQ2
CZQ3
CZQ4
CZQ5
CZQ6
CZQ7
DN84
DN85
DNN1
DNN2
DNN3
DNN4
DNN5
DNN6
6-cell Lithium ion main battery pack
Continued
Product Description
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert Saved by: The Integrity Group Saved date: 09/12/00 2:36 PM
Part Number: 128679-005 File name: Ch01
1-5
Table 1-2 continued
1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
1
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
P3
P3
P3
P2
P2
P2
P2
P2
P2
P2
P2
P2
P2
P2
P2
P2
P2
P2
P2
C1
C1
C1
C1
C1
C1
C1
C1
C1
C1
C1
C1
C1
C1
C1
C1
C1
C1
450
450
450
400
400
400
400
400
400
400
400
400
366
366
366
366
366
366
366
550
550
550
550
550
550
550
550
550
550
550
550
550
550
550
550
550
550
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
T
3
3
3
4
4
4
4
4
4
4
4
4
2
2
2
2
2
2
2
4
4
3
3
3
3
3
3
3
3
2
2
2
2
2
2
2
2
X
X
X
X
X
X
X
X
X
X
X
X
S
S
S
S
S
S
S
X
X
X
X
X
X
X
X
X
X
S
S
S
S
S
S
S
S
6
6
6
6
6
6
6
6
6
6
6
6
4
4
4
4
4
4
4
6
6
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
9-cell Lithium Ion main battery pack
1-6
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
M
C
C
0
0
0
M
M
M
M
C
C
0
0
0
M
M
M
M
C
C
0
0
M
M
M
M
C
C
0
0
M
M
M
M
C
C
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
64
2
N4
58
N4
58
98
N4
58
58
N4
N4
58
N4
58
98
N4
58
58
N4
N4
58
N2
58
N2
58
58
N2
N2
58
N2
58
N2
58
58
N2
N2
58
N2
N
N
N
N
N
SKU#
Config.
Code
1
161605-XX7
1
164749-XX1
1
164749-XX6
1
152675-XX1
1
152675-XX4
1
152675-XX6
1
152676-XX1
1
152676-XX3
1
152676-XX6
1
152676-XX7
1
164748-XX1
1
164748-XX6
1
155058-XX1
1
155058-XX4
1
155058-XX6
1
155059-XX1
1
155059-XX3
1
155059-XX6
1
155059-XX7
2
207057-XX1
2
207057-XX8
2
196659-XX1
2
196659-XX8
2
196665-XX1
2
196665-XX3
2
196665-XX8
2
196665-XX9
2
196661-XX1
2
196661-XX8
2
196657-XX1
2
196657-XX8
2
196664-XX1
2
196664-XX3
2
196664-XX8
2
196664-XX9
2
196658-XX1
2
196658-XX8
DNN7
DNN8
DN83
DC41
DC42
DC43
DC44
DC45
DC46
DC47
DN81
DN82
DJC1
DJC2
DJC3
DJC4
DJC5
DJC6
DJC7
FVX1
FVX2
FWB1
FWB2
FWB3
FWB5
FWB4
FWB6
FWB7
FWB8
FVZ1
FVZ2
FVZ3
FVZ5
FVZ4
FVZ6
FVZ7
FVZ8
6-cell Lithium ion main battery pack
Product Description
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert Saved by: The Integrity Group Saved date: 09/12/00 2:36 PM
Part Number: 128679-005 File name: Ch01
The Armada V300 model naming conventions are shown in Table 1-3.
The computer model designation is composed of a group of characters
that define each model’s features.
Table 1-3
Compaq Armada V300
Model Naming Convention
Key
A V 3
C1 500 T4X
6 D M 64
58 N S F
1 2 3 4 5-6 7-9 10-12 13-14 15 16 17-19 20-21 22 23 24
Key
Description
1
2
3
4
5-6
7-9
10
11
12
13-14
Brand designator
Segment designator
Series
Blank
Processor type
Processor speed
Panel type
Panel size
Panel resolution
Hard drive size
(in GB, 1-2 digits)
15 Optical drive
16 Integrated
communication
17-19 RAM (in MB,
2-3 digits)
20-21 Operating system
22
23
24
NAFTA
Pointing device
Security
Options
A = Armada
V = Versatility
3 = 300
C1 = Intel Celeron 1
500 = 500 MHz
T = TFT
4 = 14.x”
X = XGA
6 = 6.0 GB
466 = 466 MHz
H=HPA
3 = 13.x”
S= SVGA
4 = 4.3 GB
D = 24X Max CD-ROM drive
M = Mini PCI V.90 C = NIC/modem
modem
combo
64 = 64 MB
32 = 32 MB
98 = Windows 98
58 = Windows 95/98 dual
install*
N = NAFTA
P = TouchPad
400 = 400 MHz
2 = 12.x”
0 = none
N4 = Windows NT 4.0
N2 = Windows NT 4.0/2000
dual install
* End user must make a one-time selection between Windows 95 and Windows 98. If
end user desires rejected product(s) after selection is made, end user must acquire
and pay for rejected product(s) separately.
Product Description
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert Saved by: The Integrity Group Saved date: 09/12/00 2:36 PM
Part Number: 128679-005 File name: Ch01
1-7
Table 1-4
Compaq Armada V300
Computer Models
1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24
2
Config.
Code
1
DVR1
1
DVR3
1
DVR4
1
DVR5
1
DVR6
1
DVR7
1
DVR8
1
DVR9
A V 3
C1 500 T 4 X
6
D 0
58
64
P
163308-XX2
A V 3
C1 500 T 4 X
6
D 0
N4
64
P
163308-XX6
A V 3
C1 500 T 4 X
6
D M
58
64
P
163309-XX2
A V 3
C1 500 T 4 X
6
D M
58
64
N P
163309-XX3
A V 3
C1 500 T 4 X
6
D M N4
64
P
163309-XX6
A V 3
C1 500 T 4 X
6
D M N4
64
N P
163309-XX7
A V 3
C1 500 T 4 X
6
D C
58
64
P
163310-XX2
A V 3
C1 500 T 4 X
6
D C
N4
64
P
163310-XX6
A
A
A
A
A
A
A
A
A
A
C1
C1
C1
C1
C1
C1
C1
C1
C1
C1
X
X
X
X
X
X
X
X
X
S
4
4
4
4
4
4
4
4
4
6
D
D
D
D
D
D
D
D
D
D
C
C
0
0
0
M
M
M
M
0
58
N4
58
98
N4
58
58
N4
N4
58
64
64
64
64
64
64
64
64
64
32
P
P
P
P
P
P
N P
P
N P
P
158984-XX2
1
158984-XX6
1
117734-XX2
1
117734-XX4
1
117734-XX6
1
117735-XX2
1
117735-XX3
1
117735-XX6
1
117735-XX7
1
DJD3
DJD4
CXX1
CXX2
CXX3
CXX4
CXX5
CXX8
CXX9
2
DVP1
C1 466 H 3 S
6
D 0
N4
32
P
163199-XX6
2
DVP3
2
DVP4
2
DVP5
2
DVP6
2
DVP7
2
DVP8
2
DVP9
V
V
V
V
V
V
V
V
V
V
3
3
3
3
3
3
3
3
3
3
A V 3
1
SKU#
466
466
466
466
466
466
466
466
466
466
T
T
T
T
T
T
T
T
T
H
4
4
4
4
4
4
4
4
4
3
163199-XX2
A V 3
C1 466 H 3 S
6
D M
58
32
P
163229-XX2
A V 3
C1 466 H 3 S
6
D M
58
32
N P
163229-XX3
A V 3
C1 466 H 3 S
6
D M N4
32
P
163229-XX6
A V 3
C1 466 H 3 S
6
D M N4
32
N P
163229-XX7
A V 3
C1 466 H 3 S
6
D C
58
32
P
163304-XX2
A V 3
C1 466 H 3 S
6
D C
N4
32
P
163304-XX6
9-cell Lithium Ion main battery pack
6-cell Lithium ion main battery pack
Continued
1-8
Product Description
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert Saved by: The Integrity Group Saved date: 09/12/00 2:36 PM
Part Number: 128679-005 File name: Ch01
Table 1-4 continued
1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24
SKU#
Config.
Code
2
DVQ1
2
DVQ3
2
DVQ4
2
DVQ5
2
DVQ6
2
DVQ7
2
DVQ8
2
DVQ9
2
DJD3
A V 3
C1 466 T 2 S
6
D 0
58
64
P
163305-XX2
A V 3
C1 466 T 2 S
6
D 0
N4
64
P
163305-XX6
A V 3
C1 466 T 2 S
6
D M
58
64
P
163306-XX2
A V 3
C1 466 T 2 S
6
D M
58
64
N P
163306-XX3
A V 3
C1 466 T 2 S
6
D M N4
64
P
163306-XX6
A V 3
C1 466 T 2 S
6
D M N4
64
N P
163306-XX7
A V 3
C1 466 T 2 S
6
D C
58
64
P
163307-XX2
A V 3
C1 466 T 2 S
6
D C
N4
64
P
163307-XX6
A V 3
C1 400 T 2 S
4
D C
58
64
P
158983-XX2
A V 3
C1 400 T 2 S
4
D C
N4
64
P
158983-XX6
A V 3
C1 400 T 2 S
4
D 0
58
64
P
117732-XX2
A V 3
C1 400 T 2 S
4
D 0
98
64
P
117732-XX4
2
DJD4
2
CXW1
2
CXW2
2
CXW3
2
CXW4
2
CXW5
2
CXW8
2
CXW9
2
CXV1
2
CXV2
2
CXV3
2
CXV4
2
CXV5
2
CXV8
2
CXV9
A V 3
C1 400 T 2 S
4
D 0
N4
64
P
117732-XX6
A V 3
C1 400 T 2 S
4
D M
58
64
P
117733-XX2
A V 3
C1 400 T 2 S
4
D M
58
64
N P
117733-XX3
A V 3
C1 400 T 2 S
4
D M N4
64
P
117733-XX6
A V 3
C1 400 T 2 S
4
D M N4
64
N P
117733-XX7
A V 3
C1 400 H 2 S
4
D 0
58
32
P
A V 3
C1 400 H 2 S
4
D 0
98
32
P
117730-XX4
A V 3
C1 400 H 2 S
4
D 0
N4
32
P
117730-XX6
A V 3
C1 400 H 2 S
4
D M
58
32
P
117731-XX2
117730-XX2
A V 3
C1 400 H 2 S
4
D M
58
32
N P
117731-XX3
A V 3
C1 400 H 2 S
4
D M N4
32
P
117731-XX6
A V 3
C1 400 H 2 S
4
D M N4
32
N P
117731-XX7
1
9-cell Lithium Ion main battery pack
2
6-cell Lithium ion main battery pack
Product Description
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert Saved by: The Integrity Group Saved date: 09/12/00 2:36 PM
Part Number: 128679-005 File name: Ch01
1-9
Features
The computer has the following features:
■
The Armada E500 features the following processors, varying by
computer model:
■
Intel Pentium III 700-, 650-, 600-, 500- or 450-MHz processor,
with 256-KB integrated cache
■
Intel Pentium II 400- or 366-MHz, with 256-KB integrated
cache
■
Intel Celeron 550-MHz, with 128-KB integrated cache
■
The Armada V300 features an Intel Celeron 500-, 466- or 400-MHz
processor, with 128-KB integrated L2 cache, varying by computer
model.
■
ATI RAGE LT Pro, 4-MB SGRAM (synchronous graphics)
■
The following standard memory is available, varying by computer
model:
■
The Armada E500 is equipped with 64-MB high-performance
Synchronous DRAM (SDRAM), expandable to 512 MB.
■
The Armada V300 is equipped with 64- or 32-MB
high-performance SDRAM, expandable to 512 MB.
■ Microsoft Windows 95, Windows 98, Windows NT
Workstation 4.0, or Windows 2000 preinstalled
■ The following displays are available, varying by computer model:
■
The Armada E500 features a 15.0- or 14.1- inch, XGA, TFT
(1024 × 768), 13.3-inch, XGA, TFT (1024 × 768) or 12.1-inch,
SVGA, TFT (800 × 600) display, all with over 16.8 million
colors.
■
The Armada V300 features a 14.1- inch XGA TFT (1024 × 768),
13.3-inch SVGA HPA (800 × 600), 12.1-inch SVGA TFT
(800 × 600), or 12.1-inch SVGA STN (800 × 600) display, all
with over 16.8 million colors.
■ The following keyboards are available, varying by computer model:
■
The Armada E500 supports a TouchPad or pointing stick
keyboard.
■
The Armada V300 is equipped with a TouchPad keyboard.
■ Mini PCI 56K V.90 modem, or optional Mini PCI V.90 modem plus
10/100 NIC combination card
1-10
Product Description
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert Saved by: The Integrity Group Saved date: 09/12/00 2:36 PM
Part Number: 128679-005 File name: Ch01
■ The following PC Card features are available, varying by computer
model:
■ The Armada E500 features two Type II PC Card slots with
support for both 32-bit CardBus and 16-bit PC Cards; Zoomed
video is supported in the bottom slot.
■
■
■
The Armada V300 features one Type II PC Card slot with
support for both 32-bit CardBus and 16-bit PC Cards.
External AC adapter with power cord
The following battery packs are available, varying by computer
model:
■ The Armada E500 supports a 9- or 6-cell Lithium ion (Li ion)
primary battery pack in the battery bay or DualBay, and a 6-cell
Li ion MultiBay battery pack in the MultiBay; it supports up to
three battery packs in the computer at one time.
■
The Armada V300 supports a 9- or 6-cell Li ion primary battery
pack in the battery bay and a 6-cell Li ion MultiBay battery pack
in the MultiBay.
■ The following hard drives are available, varying by computer
model:
■
The Armada E500 supports 18.0-, 12.0-, 6.0-, or 4.3-GB
high-capacity SMART hard drives with DriveLock security and
Prefailure Warranty.
■
The Armada V300 supports a 6.0- or 4.3-GB high-capacity
SMART hard drive with DriveLock security and Prefailure
Warranty.
■
Flexible MultiBay that accommodates a 24X MAX CD-ROM
drive, DVD-ROM drive, SuperDisk LS-120 drive, 6-cell Li ion
MultiBay battery pack, or secondary hard drive (when used with a
Hard Drive MultiBay Adapter)
■
Connectors for parallel, serial, audio in/out, external monitor,
universal serial bus, external keyboard, and AC power
■
Stereo speakers providing Compaq PremierSound 16-bit stereo
sound
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1-11
1.2 Intelligent Manageability
Intelligent Manageability consists of preinstalled software tools for the
computer and Compaq servers that assist in tracking, troubleshooting,
protecting, and maintaining the computer. Intelligent Manageability
provides the following functions:
■ Asset Management—provides detailed configuration and
diagnostic information.
■ Fault Management—prevents, predicts, and alerts of impending
hardware problems.
■ Security Management—prevents unauthorized access to data and
components.
■ Configuration Management—optimizes the computer by
providing the latest drivers, utilities, and software, which are
available on CD ROM and the Compaq Web site at:
www.compaq.com/support/portables
NOTE: For further help with Intelligent Manageability, select Start !
Compaq Information Center ! Intelligent Manageability.
Accessing the Web Agent
The computer may have a preinstalled Web Agent that allows you to
view computer configuration information using Web technology. To
access this feature, select Start ! Compaq Information Center ! Insight
Web Management.
If the computer does not have a preinstalled Web Agent, it can be
downloaded from the Compaq Web site at:
www.compaq.com
Asset Management
Asset Management enables component information to be retrieved when
you are on the road or connected to the network.
Asset Management also enables the network administrator to remotely
retrieve information from any Compaq computer connected to the
network. The information can be used to assist in tracking and
maintaining the computer and its components. Asset Management
provides the following information:
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■ Inventory information—The network administrator can retrieve
information about the computer over the network by using Compaq
TM
Insight Manager or any PC management tool provided by Compaq
Solution Partners. Asset control information retrieved from the
computer includes:
■
Manufacturer, model, and serial number of Compaq
computers, monitors, hard drives, battery packs, memory
boards, processor speeds, and operating systems
■
System board and ROM revision levels
■
BIOS settings
■ Diagnostic information—Diagnostics for Windows includes
information on hard drives, ports, video, sound, and other
components. This application also allows multi-threaded tests to be
run on hardware components. If problems are found,
recommendations are provided.
All of the above information can be viewed, printed, or saved.
Fault Management
Fault Management features minimize downtime and data loss by
monitoring system performance and generating the following alerts:
■ Hard drive alert—provides 72-hour advance warning of impending
hard drive problems and can automatically start optional backup
software.
■ System temperature alert—reports overheating. As the system
temperature rises, this feature first adjusts fan speed and other
cooling components, then displays an alert, then shuts down the
system.
■ Battery pack alert—reports charging problems and battery pack
failure.
■ Monitor alert—diagnoses and displays external monitor
operational problems.
■ Memory alert—reports memory board configuration changes when
a memory board is removed, added, or reconfigured. It also provides
the previous and current configurations for comparison.
The alerts work with or without network connection. However, if the
computer is not connected to the network, the network administrator
cannot receive alerts from the computer.
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Fault Management Alerts
Alerts can be enabled, disabled, and tested, and software can be set to
back up information whenever a hard drive alert occurs.
■ While the computer is connected to a network, alerts pop up on the
computer display and are simultaneously reported to the network
console.
■ A system temperature alert reports overheating. As the system
temperature rises, this feature first adjusts fan speed and other
cooling components, then displays an alert, then shuts down the
system.
NOTE: A battery charging problem alert is reported only on the
computer display.
■ When the computer is not connected to a network, the user receives
a local alert.
■ To set alerts, select the Intelligent Manageability icon in the system
tray.
Security Management
Security Management features customize system security.
■ Power-On and Setup Passwords—prevent unauthorized access to
information and computer configuration.
■ DriveLock—prevents unauthorized access to hard drives.
■ Device disabling—prevents unauthorized data transfer through
modems, serial ports, parallel ports, and infrared ports on the
computer and provides an optional docking station.
■ QuickLock/QuickBlank—locks the keyboard and clears the screen.
■ Ownership Tag—displays ownership information during system
restart.
1-14
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Configuration Management
Configuration Management optimizes software upgrade and customer.
This support software is accessible through a monthly CD-ROM
subscription. Support software can also be downloaded from the
Compaq Web site at:
www.compaq.com/support/portables
Managing Power
The computer comes with a collection of power management features
that allow battery operating time to be extended and power to be
conserved. Use power management to monitor most computer
components such as the hard drive, processor, and display.
Accessing Power Management
■ In Windows 95, select Start ! Settings ! Control Panel ! Power
to view or adjust settings in Power Properties.
■ In Windows NT 4.0, select Compaq Power instead of Power
■ In Windows 98, select Power Management instead of Power.
Power Management Levels
To extend the life of batteries, use the Battery Conservation tab in Power
Properties.
■ In Windows 95, select Start ! Settings ! Control Panel ! Power
to access Power Properties.
■ In Windows NT 4.0, select Compaq Power instead of Power.
■ In Windows 98, select Power Management instead of Power.
You can customize the level of battery conservation or the selection of
preset power management levels.
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1-15
1.3 Computer External Components
The external components on the display and left side of the computer are
shown in Figure 1-2 and described in Table 1-5.
Figure 1-2. Display and Left Side Components
1-16
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Table 1-5
Display and Left Side Components
Item
Component
Function
1
2
Tilt feet (2)
Battery bay
3
Armada E500:
DualBay
Armada V300: Fixed
diskette drive
Display release latch
Audio bass port
MultiBay
Tilt the computer for ease of use.
Accepts a 9- or 6-cell Lithium ion (Li ion)
primary battery pack.
Accepts a removable diskette drive or 9- or
6-cell Li ion primary battery pack.
Accepts diskettes.
4
5
6
Opens the computer.
Enhances stereo sound.
Accepts the following MultiBay devices:
CD-ROM drive, DVD-ROM drive, hard drive
(in Hard Drive MultiBay Adapter), SuperDisk
LS-120 Drive, 6-cell Li ion MultiBay
battery pack.
7
Volume buttons
Adjust the volume of the stereo speakers.
8
Power/suspend light
On—power is turned on.
(green)
Off—power is turned off.
Blinking—computer is in Suspend.*
NOTE: The power/suspend light also blinks if
a battery pack that is the only source of
power available to the computer reaches a
critical low-battery condition while
Hibernation is disabled.
9
Battery light (green)
On—a battery pack is charging.
Off—no battery packs are changing.
Blinking—a battery pack that is the only
available power source has reached a
low-battery condition.
*In Windows 98 the term Standby replaces the term Suspend.
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1-17
The external components on the right side of the computer are shown in
Figure 1-3 and are described in Table 1-6.
Figure 1-3. Right Side Components
1-18
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Table 1-6
Right Side Components
Item
Component
Function
1
PC Card slots*
2
Stereo speaker/
headphone jack
3
Mono microphone jack
4
Security cable slot
5
RJ-11 jack (internal
modem models only)
6
7
RJ-45 jack (internal
network interface card
models only)
Infrared port
Supports 32-bit (CardBus) and 16-bit
PC Cards.
Connects stereo speakers, headphones, or
headset.
This jack is driven by an amplifier and has
volume control. The internal computer
speakers are turned off when external
speakers or headphones are plugged into
this jack.
Connects a mono microphone, disabling the
built-in microphone.
Accepts an optional security cable to secure
the computer to a fixed object to prevent
theft.
Connects the modem cable to an internal
modem.
NOTE: A modem cable is included with
internal modem models.
Connects the network cable.
8
Air vent
9
Composite TV
connector
Provides wireless communication between
the computer and another infrared-equipped
device using an infrared beam.
Provides airflow to cool internal
components.
Connects a television, VCR, camcorder, or
overhead projector.
* The Armada E500 has two PC Card slots; the Armada V300 has only one
PC Card slot.
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1-19
The external components on the rear of the computer are shown in
Figure 1-4 and described in Table 1-7.
Figure 1-4. Rear Components
1-20
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Table 1-7
Rear Components
Item
Component
Function
1
2
AC Adapter connector
Universal Serial Bus
(USB) connector
3
4
External monitor
connector
Serial connector
5
Docking connector
6
Parallel connector
7
Keyboard/mouse
connector
Connects the AC power adapter.
Connects USB devices, such as cameras
for video conferencing, or hubs which
connect multiple USB devices.
The USB connector is a powered hub.
When running Windows 95 or higher or
Windows NT, any combination of up to five
powered or unpowered hubs can be
connected in any sequence, as long as two
unpowered hubs are not connected next to
each other.
When running a lower version of Windows
or Windows NT, or if using a different
operating system, up to two hubs can be
connected.
Connects an optional external monitor,
overhead projector, or TV adapter.
Connects optional serial devices, such as a
mouse.
Connects the computer to the expansion
base, convenience base, or port replicator.
Connects an optional parallel device, such
as a printer.
Connects an optional full-sized keyboard or
a mouse.
Both external mouse and computer pointing
device are active. An optional
splitter/adapter allows both an external
keyboard and mouse to be used at the
same time.
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1-21
Computer keyboard components are shown in Figure 1-5 and described
in Table 1-8.
Figure 1-5. Keyboard Components
1-22
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Table 1-8
Keyboard Components
Item
Component
1
2
3
4
5
Power switch
6
Suspend button
7
8
9
10
11
12
12
Scroll lock key
Num lock key
Pointing stick
Stereo speakers
Left and right mouse
buttons
Fn key
F1 through F12
function keys
Function
Information—links directly to Compaq
Armada user information for quick answers
to your computer questions. This key is
present only on computer models with
config. codes beginning with “FL5,” “FL6,”
“FM,” “FV,” and “FW.”
Home—provides an Internet starting point,
connecting to a personalized Web page
filled with local weather, news, sports, and
financial information. This key is present
only on computer models with config. codes
beginning with “FL5,” “FL6,” “FM,” “FV,” and
“FW.”
Search—opens the AltaVista search engine
Web site, which helps you locate
information on the Internet. This key is
present only on computer models with
config. codes beginning with “FL5,” “FL6,”
“FM,” “FV,” and “FW.”
Email—accesses your default email
application. This key is present only on
computer models with config. codes
beginning with “FL5,” “FL6,” “FM,” “FV,” and
“FW.”
Turns the computer on or off or exits
1
Suspend .
1
Initiates or exits Suspend . When pressed
with the Fn key, initiates Hibernate.
Turns on the scroll function.
Turns on the numeric lock function.
Moves the mouse cursor.
Produce stereo sound.
Function like left and right mouse buttons
on an external mouse.
Used with hotkeys to perform preset hotkey
functions.
Perform preset functions.
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Additional computer keyboard components are shown in Figure 1-6 and
described in Table 1-9.
Figure 1-6. Keyboard Components (continued)
1-24
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Table 1-9
Keyboard Components (continued)
Item
Component
Function
1
Hard drive light (green)
2
MultiBay light (green)
3
Num lock light
4
5
6
Caps lock light
Scroll lock light
Display switch
7
Page up and page
down keys
Embedded numeric
keypad
Cursor-control keys
Windows application
key
TouchPad (TouchPad
models only)
Left and right
TouchPad buttons
(TouchPad models
only)
Microsoft logo key
Caps lock key
Turns on when the hard drive is being
accessed.
Turns on when a MultiBay device is being
accessed or a battery pack in the MultiBay
is charging or waiting to be charged.
Turns on when the numeric lock function is
on.
Turns on when the caps lock function is on.
Turns on when the scroll function is on.
Turns off the display if it is closed while the
computer is turned on.
Move to the previous or next screen.
8
9
10
11
12
13
14
Converts keys to numeric keypad.
Move the cursor around the screen.
Displays shortcut menu for item beneath
mouse cursor.
Moves the mouse cursor, selects, and
activates.
Function like the left and right mouse
buttons on an external mouse.
Displays the Windows Start menu.
Turns on the caps lock function.
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1-25
The external components on the bottom of the computer are shown in
Figure 1-7 and are described in Table 1-10.
Figure 1-7. Bottom Components
1-26
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Table 1-10
Bottom Components
Item
Component
Function
1
Mini PCI slot cover
2
3
Battery release latch
Hard drive cover
release latch
Hard drive cover screw
Hard drive cover
Diskette drive release
latch
Contains the mini PCI modem or network
interface card.
Releases the battery from the battery bay.
Releases the hard drive cover.
4
5
6
7
MultiBay release latch
Secures the hard drive cover.
Covers the hard drive bay.
Releases the device from the DualBay on
the Armada E500.
Releases the diskette drive bezel from the
Armada V300.
Releases the MultiBay device.
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1-27
1.4 Design Overview
This section presents a design overview of key parts and features of the
computer. Refer to Chapter 3 for the illustrated parts catalog and
Chapter 5 for removal and replacement procedures.
The system board provides the following device connections:
■ Memory expansion board
■ Hard drive
■ Display
■ Keyboard/TouchPad or pointing stick
■ Audio
■ Intel Pentium III, II, or Celeron processors
■ Fan
■ PC Cards
■ Modem or modem/NIC
The Armada E500 and Armada V300 computers use an electrical fan for
ventilation. The fan is controlled by a temperature sensor and is designed
to turn on automatically when high temperature conditions exist. These
conditions are affected by high external temperatures, system power
consumption, power management/battery conservation configurations,
battery fast charging, and software applications. Exhaust air is displaced
through the ventilation grill located on the right side of the computer.
CAUTION: To properly ventilate the computer, allow at least a
3-inch (7.6 cm) clearance on the left and right sides of the computer.
1-28
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chapter
2
T ROUBLESHOOTING
Follow these basic steps when beginning the troubleshooting process:
1. Complete the preliminary steps listed in Section 2.1.
2. Run the Power-On Self-Test (POST) as described in Section 2.3.
3. Run Computer Setup as described in Section 2.5.
4. If you are unable to run POST or if the problem persists after
running POST, perform the recommended actions described in the
diagnostic tables in Section 2.5.
Follow these guidelines when troubleshooting:
■
Complete the recommended actions in the order in which they are
given.
■
Repeat POST after each recommended action until the problem is
resolved and the error message does not return.
■
When the problem is resolved, stop performing the troubleshooting
steps and do not complete the remaining recommended actions.
■
Refer to Chapter 5 for recommended removal and replacement
procedures.
■
If the problem is intermittent, check the computer several times to
verify that the problem is solved.
Troubleshooting
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The following table describes the troubleshooting actions:
If You Want To:
Then Run:
Check for POST error
messages
POST
Perform any of the following: Computer Setup
■ Check the system
configuration
■ Set the system power
management parameters
■ Return the system to its
original configuration
■ Check system configuration
of installed devices
2.1 Preliminary Steps
IMPORTANT: Use AC power when running POST or Computer Setup. A
low battery condition could initiate Hibernation and interrupt the test.
Before running POST, complete the following steps:
1. Obtain established passwords. If you must clear the passwords, go to
Section 2.2.
2. Ensure that the battery pack is installed in the computer and the
power cord is connected to the computer and plugged into an AC
power source.
3. Turn on the computer.
4. If a power-on password has been established, type the password and
press Enter.
5. Run Computer Setup (Section 2.5). If a Setup password has been
established, type the password and press Enter.
6. Turn off the computer and all external devices.
7. Disconnect external devices that you do not want to test. If you want
to use the printer to log error messages, leave it connected to the
computer.
2-2
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NOTE: If a problem only occurs when an external device is
connected to the computer, the problem could be with the external
device or its cable. Isolate the problem by running POST with and
without the external device connected.
8. Use Compaq Utilities and loopback plugs in the serial and parallel
connectors if you plan to test these ports.
Follow these steps to run Compaq Utilities:
a. If you are running Compaq Utilities from the hard drive, turn on
or restart the computer. Press F10 when the cursor appears in the
upper-right corner of the screen. If you do not press F10 in time,
restart the computer and try again.
If you are running Compaq Utilities from a diskette, insert the
Compaq Utilities diskette in drive A. Turn on or restart the
computer.
b. Press Enter to accept OK.
c. Select Prompted Diagnostics.
d. After “Identifying System Hardware” completes, select
Interactive Testing and follow the instructions on the screen.
2.2 Clearing Passwords
1. Turn off the computer.
2. Disconnect the AC Adapter.
3. Remove all battery packs.
4. Remove the switch cover (refer to Chapter 5, Section 5.8).
5. Disconnect the Real Time Clock (RTC) battery (Section 5.9).
6. Wait five minutes.
7. Reconnect the RTC battery.
8. Replace the switch cover.
9. Reconnect the AC Adapter. Do not reinstall any battery packs yet.
10. Turn on the computer.
NOTE: Remember to set the date and time the next time the computer is
turned on.
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2-3
2.3 Power-On Self-Test (POST)
The Power-On Self-Test (POST) is a series of tests that run every time
the computer is turned on. POST verifies that the system is configured
and functioning properly.
To run POST, complete the following steps:
1. Complete the preliminary steps (Section 2.1).
2. Turn on the computer.
If POST does not detect any errors, the computer beeps once or twice to
indicate that POST has run successfully. The computer boots from the
hard drive or from a bootable diskette if one is installed in the diskette
drive.
2.4 POST Error Messages
If the system is not functioning well enough to run POST, or if the
display is not functioning well enough to show POST error messages,
refer to the Troubleshooting tables in Section 2.6.
If POST detects an error, one of the following events occurs:
■
A message with the prefix "WARNING" appears, informing you
where the error occurred. The system pauses until you press F1 to
continue. You should be able to correct problems that
produce WARNING messages.
■
2-4
A message with the prefix "FATAL" appears, informing you
where the error occurred. After the message, the system emits a
series of beeps, then stops.
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If you receive one of the error messages listed below, follow the
recommended action.
Table 2-1
Warning Messages
Message
Description
Recommended Action
CMOS checksum
invalid, run SCU
CMOS RAM
information has
been corrupted.
Run Computer Setup
(Section 2.5) to reinitialize
CMOS-RAM.
CMOS failure, run
SCU
CMOS RAM has
lost power.
Run Computer Setup
(Section 2.5) to reinitialize
CMOS-RAM.
Diskette controller
error
The diskette
drive controller
failed to respond
to the recalibrate
command.
If there is no diskette drive
in the system, run Computer
Setup (Section 2.5) to
properly configure the
CMOS-RAM to show no
diskette drive present. If the
problem persists, or if a
diskette drive is present,
complete these steps until
the problems are solved:
1. Check diskette drive
connections.
2. Replace diskette drive.
3. Replace system board.
Diskette track 0 failed
The diskette
drive cannot
read track 0 of
the diskette in
the drive.
Try another diskette. If the
problem persists, you may
need to replace the diskette
drive.
Hard disk controller
error
The hard drive
controller failed
to respond to the
reset command.
Check the drive parameters.
Turn off the system and
check all related
connections.
Keyboard controller
failure
The keyboard
failed the selftest command.
Replace the system board.
Continued
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2-5
Table 2-1 continued
Message
Description
Recommended Action
Keyboard failure
The keyboard
failed to respond
to the RESET ID
command.
Replace the keyboard. If the
problem persists, replace
the system board.
No interrupts from
Timer 0
The periodic
timer interrupt is
not occurring.
Replace the system board.
ROM at xxxx
(LENGTH yyyy) with
nonzero checksum
(zz)
An illegal adapter
ROM was
located at the
specified
address.
Check the external adapter
(such as a video card) to
determine if it is causing the
conflict.
Time/Date corrupt run SCU
The time and
1. Run Computer Setup
date stored in the
(Section 2.5).
real time clock
2. If problem persists,
(RTC) have been
replace RTC battery.
corrupted,
3. If problems persists,
possibly by a
replace system board.
power loss.
Hard disk xx failure (or A failure or an
error)
error occurred
when trying to
access the
hard drive.
2-6
1. Run ScanDisk.
2. Check disk in DOS and
Windows 95.
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Fatal errors emit a beep and may display a FATAL message. Fatal errors
indicate severe problems, such as a hardware failure. Fatal errors do not
allow the system to resume. Some of the Fatal error beep codes are listed
at the end of this section.
Table 2-2
Fatal Error Messages
Message
Description
Beep code
CMOS RAM test failed
A walking bit test of
CMOS RAM location 0E
(Hex) - 3F (Hex) failed.
3
DMA controller faulty
A sequential read/write
of the transfer count and
transfer address
registers within the
primary and secondary
DMA controllers failed.
4
Faulty DMA page
registers
A walking bit read/write
of the 16 DMA controller
page registers starting at
location 80 Hex failed.
0
Faulty refresh circuits
A continuous read/write
test of port 61h found
that bit 4 (Refresh
Detect) failed to toggle
within an allotted amount
of time.
1
Interrupt controller failed A sequential read/write
of various Interrupt
Controller registers
failed.
5
ROM checksum
incorrect
A checksum of the ROM
BIOS does not match
the byte value at
F000:FFFF.
2
RAM error at location
xxxx
RAM error occurred
during memory test.
None
*Beep codes are defined in Table 2-3.
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2-7
Table 2-3
Fatal Error Beep Codes
Beep Code
Beep Sequence
Description
Recommended
Action
0
S-S-S-P-S-S-L-P
The DMA page
registers are
faulty.
Replace system
board.
1
S-S-S-P-S-L-S-P
The refresh
circuitry is faulty.
2
S-S-S-P-S-L-L-P
The ROM
checksum is
incorrect.
3
S-S-S-P-L-S-S-P
The CMOS RAM
test failed.
4
S-S-S-P-L-S-L-P
The DMA
controller is faulty.
5
S-S-S-P-L-L-S-P
The interrupt
controller failed.
6
S-S-S-P-L-L-L-P
The keyboard
controller failed.
7
S-S-L-P-S-S-S-P
Graphics adapter
is faulty.
8
S-S-L-P-S-S-L-P
Internal RAM is
faulty.
Replace memory
board or system
board if memory
on system board
is faulty.
NOTE: S = Short, L = Long, P = Pause
2-8
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2.5 Compaq Utilities
Compaq Utilities contain several functions that:
■
Determine if various computer devices are recognized by the
system and are operating properly
■
Provide information about the system once it is configured.
Compaq Utilities include the following programs:
■
Computer Setup
■
Compaq Diagnostics
To access Compaq Utilities:
1. Turn on or restart the computer by clicking Start!Shut
Down!Restart the computer.
2. Press F10 when the blinking cursor appears in the upper-right corner
of the display.
3. Select a menu option.
Selecting Computer Setup or Compaq Diagnostics
for Windows
The computer features two system management utilities:
■
Computer Setup is a system information and configuration utility
that can be used even when your operating system is not working
or will not load. It includes custom settings that are not available in
Windows.
To configure a device in Windows NT 4.0, you must use Computer
Setup.
■
Compaq Diagnostics for Windows is a system information and
diagnostic utility that is used within the Windows operating
system. Use Compaq Diagnostics for Windows to test system
components and to display system information whenever possible.
To configure a device in Windows 95 or 98, use the operating system
itself. Windows 95 and 98 can be used to add and remove programs, and
provide Wizards to ensure proper device drivers are installed. Compaq
Diagnostics for Windows is NOT a configuration tool and might only
test devices that are properly configured by the operating system.
NOTE: It is not necessary to configure a device connected to a USB
connector on the computer or to an optional docking base.
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2-9
Using Computer Setup
All information and settings in Computer Setup are accessed from the
File, Security, or Advanced menus.
NOTE: Your settings in Computer Setup are not affected by updating the
system ROM.
To view information or change a setting in Computer Setup:
1. Turn on or restart the computer. When the blinking cursor appears in
the upper-right corner of the screen, press F10.
■
To change the language, press F2.
■
To view navigation information, press F1.
■
To return to the Computer Setup menu from anywhere in
Computer Setup, press Esc.
2. Select the File, Security, or Advanced menu.
3. To close Computer Setup and restart the computer:
■
Select File!Ignore Changes and Exit, then press Enter.
or
■
Select File!Save Changes and Exit, then press Enter.
4. To confirm your choice, press F10.
2-10
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The following sections provide detailed instructions on using the File,
Security, and Advanced menus.
File Menu
Begin here
System information
To do this
■ View identification information
about the computer, docking
base, and battery packs
■ View specification information
about the processor, memory and
cache size, and ROM date and
family
Save to floppy
Save system configuration to a
diskette
Restore from floppy
Restore system configuration from a
diskette. (The diskette contains your
personal configuration, so you should
restore from the diskette before using
the Quick Restore CD-ROM.)
Restore defaults
Replace configuration settings in
Computer Setup with factory default
settings. (Identification information is
retained.)
Ignore changes and exit
Cancel changes entered during the
current Computer Setup session, then
exit and restart the computer
Save changes and exit
Save changes, then exit and restart
the computer
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2-11
Security Menu
Begin here
To do this
Setup password
Enter, change, or delete a setup
password
Power-on password
Enter, change, or delete a power-on
password
Password options
Enable/disable:
■ QuickLock/QuickBlank
■ Lock keyboard and pointing stick
or touchpad at startup
(These features can be enabled only
when a power-on password is set.)
DriveLock passwords
Enter, change, or delete a DriveLock
password
Device security
Enable/disable:
■ Ports or diskette drives
■ Diskette write
■ CD-ROM or diskette startup
(Settings for a DVD-ROM can be
entered in the CD-ROM field.)
System IDs
2-12
Enter identification numbers for the
computer, a docking base, and
battery packs
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Advanced Menu
Begin here
To do this
Language (or press F2)
Change the Computer Setup
language
Boot Options
Enable/disable:
■ QuickBoot, which starts the
computer more quickly by
eliminating some startup tests
(If you suspect a memory failure
and want to test memory
automatically during startup, you
may want to disable QuickBoot.)
■ MultiBoot, which enables you to
set a startup sequence that can
include any drives in the system
Device Options
■ Enable/disable the embedded
numeric keypad at startup
■ Enable/disable multiple standard
pointing devices at startup
When this feature is disabled,
only one pointing device is
activated at startup.
■ Enable/disable USB legacy
support for one USB mouse and
one USB keyboard
(When USB legacy support is
enabled, the keyboard and
mouse work without a loaded
USB driver.)
■ Set as the primary device an
optional external monitor or
overhead projector connected to
a video card in a docking base.
(When the computer display is set
as secondary, the computer must
be shut down before undocking.)
■ Set video-out mode to NTSC
(default), NTSC-J, PAL, or PAL-M
■ Change the parallel port mode to
or from EPP, standard, bidirectional, or ECP
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2-13
Using Compaq Diagnostics for Windows
1. Access Compaq Diagnostics for Windows by selecting
Start!Settings!Control Panel!Compaq Diagnostics.
2. To select a category, choose one of two methods:
■
Select the Categories menu, then select a category from the
drop-down list.
■
Select a category icon on the toolbar.
3. To run diagnostic tests:
a) Select the Test tab.
b) In the scroll box, select the category or device you want to test.
c) Select the Quick, Complete, or Custom test type.
d) Select the Interactive or Unattended test mode.
e) Select the Begin Testing button.
f) View test information by selecting a report from the Status,
Log, or Error tab.
4. To print the information or save it to a drive, select the File menu,
then select Print or Save As.
5. To exit, select File menu!Exit.
2-14
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Factory Default Settings
Table 2-4
Initialization
Enable POST Memory Test
Checked (enabled)
Keyboard Num Lock
Unchecked (off)
Hard drive boot sequence
1
Hard drive in the computer
MultiBay
2
Hard drive in the computer hard
drive bay
Boot display
Auto
Language
Language of country
Table 2-5
Ports
Serial port
3F8, IRQ4
Infrared port
2F8, IRQ9
Parallel port
378, IRQ7
Ethernet port
300, IRQ11
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2-15
Table 2-6
Power
Low Battery Warning Beep
Checked (enabled)
External Energy Saving
Monitor Connected
Unchecked (not connected)
Power Management
Enabled
While operating on battery power
Conservation Level
High
Level Definition
High
Suspend Time: 3 minutes
Hibernation Timeout: Immediate
Drive Timeout: 1 minute
Screen Timeout: 1 minute
Medium
Suspend Time: 5 minutes
Hibernation Timeout: 1 hour
Drive Timeout: 2 minutes
Screen Timeout: 3 minutes
Custom
Allows the desired times to be
customized. Default settings are:
Suspend Time: disabled
Hibernation Timeout: low battery
Drive Timeout: always on
Screen Timeout: always on
Table 2-7
Security
Enable
QuickLock/QuickBlank
Unchecked (disabled)
Enable Power-on Password
Unchecked (disabled)
Disable Serial/Infrared Ports
Unchecked (enabled)
Disable Parallel Port
Unchecked (enabled)
Disable PC Card Slots
Unchecked (enabled)
Setup Password
Password blank
Power-on Password
Password blank
Diskette Drives
2-16
Disable Diskette Drives
Unchecked (enabled)
Disable Diskette Boot
Unchecked (enabled)
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2.6 Troubleshooting Without Diagnostics
This section provides information about how to identify and correct
some common hardware, memory, and software problems. It also
explains several types of messages that are displayed on the screen.
Since symptoms can appear to be similar, carefully match the symptoms
of the computer malfunction against the problem description in the
Troubleshooting tables to avoid a misdiagnosis.
Before Replacing Parts
When troubleshooting a problem, check the following items for possible
solutions before replacing parts:
■
Verify that cables are connected properly to the suspected
defective parts.
■
Verify that all required device drivers are installed.
■
Verify that all printer drivers have been installed for each
application.
Obtaining Update Information with Info Messenger
Compaq Info Messenger allows you to set a customized search of the
Compaq Web site. By registering for this utility, you can stay up-to-date
with software and hardware information specific to your system.
■
Verify that cables are connected properly to the suspected
defective parts.
■
Select the Categories menu, then select a category from the
drop-down list.
■
To register, follow the instructions on the Info Messenger page.
When your registration is complete, you can:
■
Implement your customized search from the Info Messenger
page whenever you prefer.
■
Set Info Messenger to send you the information by email as it
becomes available.
Info Messenger will also inform you if there are updates available to the
system ROM for your computer.
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2-17
Table 2-8
Solving Audio Problems
Problem
Possible Cause
Computer does not
System beeps have
beep after the Power- been turned down.
On Self-Test (POST).
Internal speaker does Volume may be
not produce sound
turned off or set too
when an external
low.
audio source is
connected to the
stereo line-in jack.
External microphone
does not work.
Solution
Use the Fn+F5 hotkeys to
turn up the system
volume.
■ Adjust the overall
volume by pressing
the Fn+F5 hotkeys.
■ Adjust the sliding
mixer controls by
double-clicking the
Speaker icon on the
Windows taskbar.
Line input may not
be connected
properly.
Check the line input
connection.
Headphones or
speakers are
connected to the
stereo speaker/
headphone jack,
which disables the
internal speakers.
Disconnect the
headphones or speakers
to enable the internal
speakers.
Volume may be
muted/
Uncheck the mute box in
volume properties.
You are using the
wrong type of
microphone or
microphone plug for
the computer.
Check to see if you are
using a monophonic
electret condenser
microphone with a
3.5-mm plug.
The microphone may Ensure that the
not be connected
microphone plug is
properly.
properly connected to the
mono microphone jack.
Continued
2-18
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Table 2-8 continued
Problem
Possible Cause
Solution
External microphone
does not work
(continued).
Sound source is not
selected.
Ensure that microphone
is selected as the
recording source in
Control Panel !
Multimedia and that the
recording level is
adjusted.
Audio settings are
not set correctly.
Check the game
program's audio settings.
Volume control on
the computer is
turned down.
Adjust the computer
volume with the Fn+F5
hotkeys.
Volume or mixing
controls are set
incorrectly.
■ Adjust the overall
There is no sound
from headphones
volume with the
Fn+F5 hotkeys.
■ Use the mixing
features available by
double-clicking the
Speaker icon on the
Windows taskbar.
Sound source is not
selected.
Verify that the sound
source is selected in
Control Panel
!Multimedia.
The headphones are Check the connection.
connected to the
wrong jack.
Volume is too low or
too loud.
Volume or mixing
controls are set
incorrectly.
■ Adjust the overall
volume with the
Fn+F5 hotkeys.
■ Check the mixing
features available by
double-clicking the
Speaker icon on the
Windows taskbar.
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2-19
Table 2-9
Solving Battery/Battery Gauge Problems
Problem
Possible Cause
Computer is beeping
and battery power
light is blinking.
Battery pack charge
is low.
Solution
■ Charge the battery
pack by connecting it
to an external power
source.
■ Replace the battery
pack with another
fully charged battery.
■ Initiate Hibernation or
turn the computer off
until AC power or a
fully charged battery
is available.
Computer battery
charge light blinks to
indicate low battery
condition, but
computer does not
beep.
Volume is turned
down too low.
Turn up the volume using
the Fn+F5 hotkeys.
Battery pack will not
charge.
Battery pack was
exposed to
temperature
extremes.
Allow time for the battery
pack to return to room
temperature.
Battery pack is
already charged.
No action is required.
Battery pack has
exceeded its useful
life cycle.
Use a different battery
pack.
Computer shut down
and memory was lost
when replacing the
battery pack.
Hibernation was not Work is lost.
initiated before
removing the battery
pack.
Battery charge does
not last very long.
Battery was exposed Move the computer to a
to high
cooler place and recharge
temperatures.
the battery pack.
Continued
2-20
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Table 2-9 continued
Problem
Possible Cause
Solution
Battery charge does
not last very long
(continued).
Battery was exposed Move the computer to a
to extremely cold
warmer place and
temperatures.
recharge the battery
pack.
NOTE: The recommended
operating temperature
range for the battery is
from 10°C to 40°C (50°F
to 104°F). The
recommended storage
temperature range for the
battery is from 0°C to
30°C (32°F to 86°F).
Battery conservation Reset the battery
is disabled or set to conservation level.
drain.
An external device is Turn off or remove any
draining the battery. external device or PC
Cards when not in use.
Date and time must
be set every time
computer is turned
on.
Battery gauge is
inaccurate and
requires
recalibration.
Recalibrate the gauge.
The real time clock
(RTC) battery has
reached the end of
its useful life.
Replace the RTC battery
(refer to Section 5.10).
Battery gauge seems The battery pack
inaccurate.
needs calibration.
Recalibrate the battery.
The battery pack has Replace the battery pack.
reached the end of
its useful life.
Battery pack is warm
after charging.
Warming occurs
during charging.
No action is required.
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2-21
Table 2-10
Solving Compact Disc and DVD-ROM Problems
Problem
Possible Cause
Solution
Drive cannot read a
disc
Disc is not properly
seated in the drive.
Open the loading tray,
insert the disc, then close
the tray.
Disc is loaded in the
loading tray upside
down.
Open the loading tray,
turn over the disc (label
facing up), then close the
tray.
Disc has a scratch
on its surface.
Insert a different disc.
Drive is not
connected properly.
If you are running a
version of Windows that
was preinstalled by
Compaq, remove the
drive from the MultiBay
and reinsert it.
CD-ROM drive or
DVD-ROM drive is
not detected by the
computer.
If you are running a
version of Windows that
was not preinstalled by
Compaq, turn off the
computer. Then remove
the drive from the
MultiBay and reinsert it.
2-22
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Table 2-11
Solving Diskette Drive/SuperDisk LS-120 Drive Problems
Problem
Possible Cause
Solution
Drive cannot write to
a diskette.
Diskette is not
formatted.
Format the diskette.
Diskette is
write-protected.
Use another diskette that
is not write-protected or
disable the write-protect
feature.
Writing to the wrong
drive
Check the drive letter in
your path statement.
Not enough space is Save the information to
left on the diskette.
another diskette.
System cannot start
up from diskette or
SuperDisk LS-120
drive.
Drive is disabled.
Enable the proper drive
through Device Manager.
Disable diskette
write ability is turned
on.
Run Computer Setup
(Section 2.5). Select the
Storage icon. Make sure
Disable diskette write
ability is not checked.
A bootable diskette is Verify that a diskette with
not in the drive.
the necessary system
files is in the drive.
Diskette bootability is Enable diskette
disabled in Computer bootability in Computer
Setup.
Setup!Security menu.
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2-23
Table 2-12
Solving Hard Drive Problems
Problem
Possible Cause
Solution
Accessing
information on the
hard drive is much
slower than usual.
Hard drive entered
low power state due
to timeout and is
now exiting from it.
Wait for the system to
restore the previously
saved data prior to
initiating a low power
state.
Hard drive is
fragmented/not
optimized or has
errors.
Run ScanDisk and Disk
Defragmenter.
Hard drive does not
work.
Hard drive is not
seated properly.
Turn off and unplug the
computer, remove and
reinsert the hard drive.
Errors occur after
starting from an
additional hard drive.
Additional hard drive Boot from the original
has not been
hard drive or a prepared
prepared with
hard drive.
necessary software.
System does not
recognize a hard
drive.
The drive is not
seated properly.
Turn off and unplug the
computer, then remove
and reinsert the drive.
The drive is
damaged.
Try using the hard drive in
another bay to verify that
the problem is with the
drive. Run ScanDisk on
the drive.
The drive was
inserted while
system was on or in
Suspend or
Hibernation.
Shut down the computer
before inserting or
removing a hard drive.
The DriveLock
settings are
accessible only
when you enter
Computer Setup by
turning on (not
restarting) the
computer.
Completely turn off the
computer. Turn the
computer back on, then
run Computer Setup
(Section 2.5) by pressing
F10 when the blinking
cursor light appears in the
upper-right corner of the
screen.
DriveLock settings
cannot be accessed
in Computer Setup.
2-24
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Table 2-13
Solving Infrared Problems
Problem
Possible Cause
Solution
Cannot communicate The appropriate
with another
software is not
computer
running on both
computers.
Install the appropriate
software on the second
device, start the second
device, and start the
program on both
computers.
The other computer Communication between
does not have an
infrared devices must use
IrDA-compliant
the same communications
infrared port. Your
protocol. Check the
Compaq computer
manufacturer’s
uses the IrDA
instructions for
communications
connecting with infrared
protocol.
devices or try connecting
with a device you know to
be IrDA-compliant.
The pathway
Remove the obstruction,
between the infrared align the infrared ports to
ports is obstructed,
within 30 degrees, and
one port is more than position computers within
30 degrees (plus or 1.5 feet (about 0.5 meter)
minus 15 degrees off of each other.
the center line) from
the other, or the
ports are more than
one meter apart.
There is an interrupt Check for IRQ conflicts in
request (IRQ)
the Device Manager. If
conflict.
two devices have the
same IRQ address,
reassign one of the
devices.
There is a baud rate Select the same baud
conflict.
rate for both computers.
There is a conflict
Select the same # bits
with the # bits.
setting for both
computers.
There is a stop byte Select the same stop byte
conflict.
for both computers.
There is a parity
Select the same parity
conflict.
setting for both
computers.
Continued
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2-25
Table 2-13 continued
Problem
Possible Cause
Solution
Cannot transmit data
Direct sunlight,
fluorescent light, or
flashing
incandescent light is
close to the infrared
connections.
Remove any interfering
light sources.
There is interference Keep remote control units
from other wireless
such as wireless
devices.
headphones and other
audio devices away from
the infrared connections.
There is a physical
obstruction in the
way.
Do not place objects that
will interfere with a line-ofsight data transmission
between the two units.
One of the units was Do not move either unit
moved during data
during data transmission.
transmission.
Infrared port doesn’t
work.
The orientation of
the units is wrong.
Adjust the devices so that
they point directly at each
other.
The distance
between the units is
too great.
Verify that devices are not
more than 1.5 feet (0.5
meter) apart.
Direct sunlight,
fluorescent light, or
flashing
incandescent light is
close to the infrared
connections.
Remove any interfering
light sources.
There is interference Keep remote control units
from other wireless
such as wireless
devices.
headphones and other
audio devices away from
the infrared connections.
IR has been
disabled.
2-26
Run the IR configuration
utility in Control Panel.
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Table 2-14
Solving Keyboard Problems
Problem
Possible Cause
Solution
Screen is blank
and keyboard is
working.
A screen timeout has
been initiated.
Press any key to refresh
the screen.
QuickLock/QuickBlank
has been initiated.
To enable the keyboard
and return your
information to the screen,
enter your power-on
password.
LCD has been
disabled.
Press Fn+F4 to cycle
from external monitor to
internal LCD.
Embedded
Num Lock function is
numeric keypad on not turned on.
computer keyboard
is disabled.
Press Fn+Num Lk to
enable the Num Lock
function and the
embedded numeric
keypad.
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2-27
Table 2-15
Solving Modem Problems
Problem
Possible Cause
Solution
Modem loses
connection.
The cable
connection from the
phone line to the
modem is loose.
Ensure that the telephone
cable is properly
connected.
Call Waiting has not
been disabled.
Disable Call Waiting:
Select Start ! Setting !
Control Panel !
Modems.
From the General tab of
the Modems Properties
page, select Dialing
Properties.
From the My Locations
tab of the Dialing
Properties page, check
the box labeled This
location has call waiting.
Select *70, 70#, or 1170
from the drop-down list to
disable call waiting.
Modem is not
responding.
There is noise or
excessive traffic on
the phone line.
Try connecting at a later
time.
Modem is not set up
correctly in system
BIOS.
Check the computer
BIOS setup. If it requires
specific settings for
modems, be sure that
they have been enabled.
Continued
2-28
Troubleshooting
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Table 2-15 continued
Problem
Possible Cause
Solution
Modem does not dial
correctly.
Telephone number is ■ Make sure the
not entered correctly
telephone number you
in the modem’s
dialed is correct if you
dialing software.
are using the dialing
directory or the
terminal mode.
■ Dial 1 if using dialing
long distance.
■ The other line could
be busy or not
answering. Try again
later.
■ Make sure call waiting
is disabled.
■ The modem may not
recognize an
international dial tone.
Try the ATX3DT
command and the
telephone number.
Characters are
There is noise in the
garbled/transfer rates telephone line.
are slow.
■ Check your telephone
and modem cable
connections. If they
are a little loose, they
can cause noise on
the line.
■ Check with your local
telephone company
for a phone line filter.
Continued
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2-29
Table 2-15 continued
Problem
Possible Cause
Solution
Phone line noise is
causing a
disconnection.
Hang-up Delay S
Register (S10) is set
too low.
No dial tone
Phone service is not
connected to the
telephone wall jack.
Change S10 default to
150.
To set S10=150:
1. Select Start !
Programs !
Accessories !
HyperTerminal, then
go to Command
Mode.
2. Type ATS10=150 and
press Enter.
This command causes
the modem to take longer
to disconnect even if
there is noise on the line.
Verify that service from
the local phone company
exists by following these
steps:
1. Unplug the telephone
cable from the
telephone wall jack.
2. Connect a telephone
to the jack, pick up
the handset, and
listen for a dial tone. If
there is a dial tone,
reconnect the modem
to the telephone wall
jack with the
telephone cable and
make sure all
connections are
secure.
3. If there is still no dial
tone, contact your
local phone company
or building manager.
Continued
2-30
Troubleshooting
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Table 2-15 continued
Problem
Possible Cause
Solution
No dial tone
(continued)
The modem is not
responding to
commands from the
computer keyboard.
Verify the modem and
computer are connected:
1. Select Start !
Programs !
Accessories !
HyperTerminal, then
go to Terminal Mode.
2. Type AT and press
the Enter key. If the
modem displays OK,
the modem and
computer are working
together. If the
modem displays
ERROR, or does not
respond, restart the
computer and repeat
step 1.
3. Type ATDT and listen
for dial tone.
4. Type ATH0 to hang
up.
Modem does
not connect at
highest speed.
Line conditions in
your area or in the
area you are calling
may not support
the highest
connect speeds.
Have your telephone line
checked by your local
telephone service
provider.
Another device on
your telephone line
may be causing
interference.
Hang up an extension
telephone and disconnect
any other devices that
may be using the same
telephone line, then
redial.
Try dialing an alternate
telephone number for the
service you are using.
Continued
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2-31
Table 2-15 continued
Problem
Possible Cause
Solution
Modem does not
connect at highest
speed (continued).
The service or site
called does not
support 56K or
supports an
incompatible 56K
implementation.
An internal modem
supports K56flex.
To find an Internet service
provider (ISP) that
supports K56flex, go to
the Compaq Web site at:
www.compaq.com
There is noise on the The 56K protocol of an
telephone line.
internal modem will fall
back to lower speeds if
the telephone line is too
noisy for a high-speed
connection.
Try using another
telephone line.
Change the Hang-up Delay
S Register:
1. Select Start!
Programs
!Accessories!
HyperTerminal.
2. Go to Command
Mode, type
ATS10=150, then
press Enter.
NOTE: This command
causes the modem to
take longer to disconnect
even if there is no noise
on the line.
The telephone line
does not support
56K implementation.
The 56K protocol requires
that the telephone line
contain no more than one
analog-to-digital
conversion.
Try connecting from an
alternate site.
2-32
Troubleshooting
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Table 2-16
Solving PC Card Problems
Problem
Possible Cause
Solution
Computer does not
beep when a PC
Card is inserted.
PC Card is not
inserted properly.
Try reinserting the card.
Ensure that the PC Card
is inserted in the correct
orientation. Insert the
card gently to prevent
damage to the pins.
Speakers are turned
off or volume is
turned down.
Adjust the volume control
on the computer.
PC Card or card
Check the list of PC
driver is not PCMCIA Cards tested successfully
compliant.
in Compaq PC Card
platforms.
Computer beeps only The computer beeps
once when a PC
once to indicate that
Card is inserted.
a PC Card is
recognized but not
properly configured.
Before a new PC Card
can be used, it may be
necessary to perform an
initial setup procedure.
Follow the PC Card
manufacturer's
instructions for formatting
a hard drive card or
installing
PC Card-specific drivers
for a network card.
Network PC Card
does not work.
Necessary drivers
are not installed
(turned on).
Refer to the instructions
that came with the PC
Card or contact the
vendor for information on
installing the correct
drivers.
PC Card is not fully
inserted or is upside
down.
Ensure the PC Card is
inserted correctly.
Continued
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2-33
Table 2-16 continued
Problem
Possible Cause
Solution
Network PC Card
does not work
(continued).
Network PC Card or Check the list of PC
driver is not PCMCIA Cards tested successfully
compliant.
in Compaq PC Card
platforms.
Storage PC Card
does not work.
SRAM and flash
memory PC Cards
require the memory
card driver to be
loaded.
Memory cards can only
be accessed using DOS
real mode drivers. Ensure
that the correct drivers
are loaded.
You are trying to
access the storage
PC Card using the
wrong drive letter.
If you are running
Windows 95, change the
drive letter assignment in
Device Manager
If you are running
Windows NT 4.0, change
the drive letter
assignment through the
Control Panel.
2-34
The PC Card is not
formatted.
For memory cards, run
MCFORMAT in MS-DOS
Mode to format the PC
Card. For ATA cards, run
ATAINIT, then run
MCFORMAT in MS-DOS
Mode to format the PC
Card.
The card is not
supported.
Check the list of PC
Cards tested successfully
in Compaq PC Card
platforms.
Storage cards, such
as SRAM, do not
work in the
expansion base.
Use the storage card in
the computer.
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Table 2-17
Solving Power Problems
Problem
Possible Cause
Computer will not
turn on.
Battery is
discharged and
computer is not
connected to a
power source.
■ Charge the battery pack.
Battery is
discharged and
cables to the
external power
source are
unplugged.
Ensure that cables
connecting the computer and
the external power source
are plugged in properly.
Computer turned off Computer initiated
while it was left
power-down
unattended.
because of a critical
low battery
condition.
Solution
■ Replace the battery
pack.
■ Connect the computer to
an external power
source.
■ Charge the battery pack.
■ Replace the battery
pack.
■ Connect the computer to
an external power
source.
The computer
Turn on the computer.
initiated Hibernation
after a user-defined
timeout expired.
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2-35
Table 2-18
Solving Display Problems
Problem
Possible Cause
Solution
Characters on
computer display are
dim.
Computer is in direct Move the computer or
adjust the screen.
light.
The brightness
control is not set
properly.
Adjust the brightness
control by pressing the
Fn+F10 hotkeys.
You may have a
screen saver or
screen blanking
utility installed.
Press any key to refresh
the screen.
Screen timeout was
initiated.
Press any key to light the
screen.
System initiated
Press the suspend button
Suspend after a
to exit Suspend.
user-defined timeout
expired.
Computer initiated a
low battery Suspend
or Hibernation.
■ Replace the battery
pack and exit
Suspend or
Hibernation.
■ Connect the
computer to an
external power
source and exit
Suspend or
Hibernation.
Continued
2-36
Troubleshooting
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Table 2-18 continued
Problem
Possible Cause
Characters on
computer display are
dim (continued).
Power Management,
which controls
Suspend and
Hibernation, is
disabled and the
battery pack has
discharged.
Computer screen is
blank and external
monitor displays
information.
Solution
■ Replace the battery
pack and turn on the
computer.
■ Connect the
computer to an
external power
source and turn on
the computer.
Display was
switched to the
external monitor.
Press Fn+F4 to display
information on the
computer screen; press
Fn+F4 again to display
information
simultaneously on both
screens.
Display switch is
stuck.
Tap the switch.
Fn+F4 hotkey
CRT or other display
combination does not device is not
switch between
connected properly.
internal and external
displays.
Check your connections
to ensure that an external
device is connected
properly.
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2-37
Table 2-19
Solving USB Problems
2-38
Problem
Possible Cause
Solution
External device
connected to a USB
connector does not
work.
The operating
system limits
external devices
connected by USB to
two tiers that can
include no more than
two hubs on the first
tier and no more
than one keyboard
and one pointing
device on the first or
second tier.
Reduce the number of
connected external USB
devices to no more than
two hubs on the first tier,
and no more than one
keyboard and one
pointing device on the
first or second tier.
External device
connected to USB
connector does not
work during startup
(before Windows 95
loads).
During startup, only
two tiers are
supported by the
USB port. These
tiers can include no
more than two hubs
on the first tier and
no more than one
keyboard and one
pointing device on
the first or second
tier.
Use the external device
only after Windows 95 or
Windows 98 has loaded.
External devices in
lower tiers do not
work.
An unpowered hub is Use only powered hubs.
connected to another Make sure that all
unpowered hub.
unpowered hubs are
immediately preceded by
powered hubs in the USB
chain.
Reduce the number of
connected external USB
devices to no more than
two hubs on the first tier,
and no more than one
keyboard and one
pointing device on the
first or second tier.
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chapter
3
I LLUSTRATED P ARTS C ATALOG
This chapter provides an illustrated parts breakdown and a reference for
spare part numbers and option part numbers for the Compaq Armada
E500 and Armada V300 Series of Personal Computers.
3.1 Serial Number Location
When ordering parts or requesting information, provide the computer
serial number and model number located on the bottom of the computer
(Figure 3-1).
Figure 3-1. Serial Number Location
Illustrated Parts Catalog
3-1
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3.2 Computer System Major Components
Figure 3-2. Computer System Major Components
3-2
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Table 3-1
Spare Parts: Computer System Major Components
Item
1
Description
Spare Part Number
Display assembly
15.0-inch, TFT, XGA
190806-001
used only with config. codes beginning with “DX”
and “FFH”
14.1-inch, TFT, XGA
159532-001
used only with config. codes beginning with
“CXX,” “CZQ,” “DC,” “DN9,” “DPB,” “DVR,” “FFD,”
“FLC,” “FMX,” “FMZ,” “FWX,” and “FVX” and
config. codes “DN81,” “DN82,” “DN84,” “DN85,”
“DJD3,” and “DJD4”
13.3-inch, TFT, XGA (Armada E500 only)
167133-001
used only with config. codes beginning with
“DNN,” “FL5,” “FL6,” and “FWB” and config.
code “DN83”
13.3-inch, HPA, SVGA, (Armada V300 only)
177749-001
used only with config. codes beginning with “DVP”
12.1-inch, TFT, SVGA
159531-001
used only with config. codes beginning with
“CXW,” “DJC, “DNM,” “DVQ,” “FVY,” and “FVZ”
and config. codes “DJD1,” “DJD2,” “DVM1,” and
“DVM2”
12.1-inch, HPA, SVGA, (Armada V300 only
160536-001
used only with config. codes beginning with “CXV”
Miscellaneous Plastics Kit, includes:
159536-001
2a
2b
2c
2d
2e
2f
2g
2h
Switch cover (2)
Hinge cover
Real time clock (RTC) battery
Touch button cable
Front shield
Diskette drive bezel
Hard drive cover
Mini PCI slot cover
3
LED board
used with all config. codes except those beginning
with “FL5,” “FL6,” “FM,” “FV,” and “FW”
used with all config. codes beginning with “FL5,”
“FL6,” “FM,” “FV,” and “FW”
not illustrated:
RJ-11 modem cover
RJ-45 LAN cover
Computer feet
Display screw covers
TV out connector cover
PC Card space saver
Diskette drive space saver
CD-ROM drive space saver
Infrared lens
159539-001
201058-001
Continued
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3-3
Computer System Major Components (continued)
3-4
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Table 3-1 continued
Item
4
5a
5b
6
Description
Spare Part Number
Keyboard with pointing stick
(Armada E500 only)
Latin American
-181
Belgian
Spanish
-201
Brazilian
Norwegian
-081
Danish
Portuguese
-051
French
Spanish
French Canadian -121
Swedish
-041
German
Swiss
-002
International
Taiwanese
-061
Italian
U.K. English
-291
Japanese
U.S. English
-AD1
Korean
Keyboard without pointing stick
Arabic
-171
Latin American
Belgian
-181
Spanish
Brazilian
-201
Norwegian
Danish
-081
Portuguese
French
-051
Spanish
French Canadian -121
Swedish
German
-041
Swiss
International
-002
Taiwanese
Italian
-061
Turkish
Japanese
-291
U.K. English
Korean
-AD1
U.S. English
Touch button with TouchPad
Touch button 3 with TouchPad
Touch button without TouchPad
(Armada E500 only)
Top cover without TouchPad
154876-XXX
-161
-091
-131
-071
-101
-111
-AB1
-031
-001
154877-XXX
-161
-091
-131
-071
-101
-111
-AB1
-141
-031
-001
135227-001
188645-001
159530-001
159533-001
Continued
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3-5
Computer System Major Components (continued)
3-6
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Table 3-1 continued
Item
7
Description
Spare Part Number
System board
Armada E500 only (all with 64 MB SDRAM)
Intel Pentium III 700-MHz processor
used only with config. codes beginning with “DX,”
“FFH,” “FMX,” “FMZ,” and “FWZ”
Intel Pentium III 650-MHz processor
used only with config. codes beginning with “DPB”
and config. codes “FFD5” through “FFD8”
Intel Pentium III 600-MHz processor
used only with config. codes beginning with “DN9”
and config. codes “FFD1” through “FFD4,” “FL51”
through “FL63,” and “FVY1” through “FVY4”
Intel Pentium III 500-MHz processor
used only with config. codes beginning with “DNM,”
“DNN,” “DVM,” “FLC,” and config. code “DN83”
Intel Pentium III 450-MHz processor
used only with config. codes beginning with “CZQ”
and config. codes “DN84” and “DN85”
Intel Pentium II 400-MHz processor
used only with config. codes beginning with “DC”
and config. codes “DN81” and “DN82”
Intel Pentium II 366-MHz processor
used only with config. codes beginning with “DJC”
Intel Celeron 550-MHz processor
used only with config. codes beginning with “FVX,”
“FVZ,” and “FWB”
Armada V300 only
Intel Celeron 500-MHz processor with 64 MB SDRAM
used only with config. codes beginning with “DVR”
Intel Celeron 466-MHz processor with 64 MB SDRAM
used only with config. codes beginning with “DVP”
Intel Celeron 466-MHz processor with 64 MB SDRAM
used only with config. codes beginning with “CXX”
and “DVQ” and config. codes “DJD3” and “DJD4”
Intel Celeron 400-MHz processor with 64 MB SDRAM
used only with config. codes beginning with “CXW”
and config. codes “DJD1” and “DJD2”
Intel Celeron 400-MHz processor with 32 MB SDRAM
used only with config. codes beginning with “CXV”
190804-001
177751-001
177750-001
165102-001
165101-001
159528-001
159527-001
200397-001
177748-001
177747-001
160535-001
160534-001
159540-001
Continued
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3-7
Computer System Major Components (continued)
3-8
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Table 3-1 continued
Item
8
9
10
11a
11b
12
13
14
Description
Spare Part Number
Fan (not illustrated; spared with system board or
separately)
Voltage converter board
Li ion battery pack, 9 cell (standard on all
Armada E500 models and some V300 models;
also available as an option)
Li ion battery pack, 6 cell (standard on some
Armada V300 models; also available as an
option)
CPU base enclosure
Removable diskette drive (Armada E500 only)
Fixed diskette drive (Armada V300 only)
Removable hard drive
18.0 GB (Armada E500 only; available only as
an option)
12.0 GB (Armada E500 only)
6.0 GB
5.0 GB
4.3 GB
10.0 GB (available only as an option)
Modem or combination modem/network interface
(NIC) card
Type-II V.90 modem card
Type-II combination modem/NIC card
MultiBay device (availability varies by computer
model)
24X CD-ROM drive
8X DVD-ROM drive
4X DVD-ROM drive
The following are available only as options:
Li ion MultiBay battery pack, 6 cell
LS-120 SuperDisk drive
Hard Drive MultiBay Adapter
159535-001
152928-001
159524-001
159529-001
159534-001
159538-001
160537-001
167528-001
167527-001
159526-001
200396-001
159525-001
155351-001
121895-001
153207-001
315082-002
173949-001
102266-001
100680-001
327456-003
153100-001
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3-9
3.3 Miscellaneous Plastics Kit Components
Figure 3-3. Miscellaneous Plastics Kit Components
Table 3-2
Miscellaneous Plastics Kit Components
Spare Part Number 159536-001
Item
1a
1b
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
3-10
Description
Switch cover
does not include Easy Access buttons; used with config. codes not
beginning with “FL5,” “FL6,” “FM,” “FV,” and “FW.”
includes Easy Access buttons; used with config. codes beginning
with “FL5,” “FL6,” “FM,” “FV,” and “FW.”
Hinge cover
Real time clock (RTC) battery
Front shield
Diskette drive bezel
Diskette drive space saver
Hard drive cover
Mini PCI slot cover
CD-ROM drive space saver
Computer feet (4)
Display screw covers (4)
PC Card space saver (2)
RJ-11 modem cover & RJ-45 LAN cover (2)
Touch button cable
TV out connector cover
Infrared lens
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3.4 Mass Storage Devices
Figure 3-4. Mass Storage Devices
Table 3-3
Spare Parts: Mass Storage Devices
Item
1
2
3
4
5
6
Description
Spare Part Number
Hard drive
18.0 GB (Armada E500 only; available only
as an option)
12.0 GB (Armada E500 only)
6.0 GB (Armada E500 only)
5.0 GB
4.3 GB
10.0 GB (available only as an option)
24X CD-ROM drive
8X DVD-ROM drive
4X DVD-ROM drive
Removable diskette drive, 1.44-megabyte,
3.5-inch (standard on Armada E500 only)
LS-120 SuperDisk drive
(available only as an option)
Fixed diskette drive (Armada V300 only)
167528-001
167527-001
159526-001
200396-001
159525-001
155351-001
315082-002
173949-001
102266-001
159538-001
327456-003
160537-001
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3-11
3.5 Miscellaneous
Table 3-4
Spare Parts: Miscellaneous (not illustrated)
Description
Spare Part Number
AC Adapter, 50 W
163444-001 or
101898-001*
* When ordering an AC Adapter, use the spare part
number on the part number label of the adapter
being replaced.
Armada E500 and Armada V300 Maintenance &
Service Guide
Battery charger
Hard drive adapter
Memory expansion board
256 MB
128 MB
64 MB
32 MB
Miscellaneous Screw Kit
Return Kit
Power cord, black, 6 feet
Australian
-011
Danish
-081
International
-021
Italian
-061
Japanese
-291
RJ11 modem cable
RJ45 modem cable
3-12
162812-001
153991-001
155352-001
167136-001
135244-001
135243-001
135242-001
159537-001
159541-001
246959-XXX
Korean
-AD1
Swiss
-AG1
U.K. English
-031
U.S. English
-001
165224-001
191230-001
Illustrated Parts Catalog
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chapter
4
R EMOVAL AND R EPLACEMENT
P RELIMINARIES
This chapter provides essential information for proper and safe removal
and replacement service.
4.1 Tools Required
You will need the following tools to complete the removal and
replacement procedures:
■
Magnetic screwdriver
■
Torx T-8 screwdriver
■
Phillips screwdriver (for screw securing diskette drive bezel to base
assembly on Armada V300 only)
■
7-mm hex socket (for bushing guides)
■
Tool kit (includes connector removal tool, loopback plugs, and case
utility tool)
4.2 Service Considerations
Listed below are some of the considerations that you should keep in
mind during disassembly and assembly procedures.
IMPORTANT: As you remove each subassembly from the computer,
place it (and all accompanying screws) away from the work area to
prevent damage.
Plastic Parts
Using excessive force during disassembly and reassembly can damage
plastic parts. Use care when handling the plastic parts. Apply pressure
only at the points designated in the maintenance instructions.
Removal and Replacement Preliminaries
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Cables and Connectors
Cables must be handled with extreme care to avoid damage. Apply only
the tension required to unseat or seat the cables during removal and
insertion. Handle cables by the connector whenever possible. In all
cases, avoid bending, twisting, or tearing cables. Ensure that cables are
routed in such a way that they cannot be caught or snagged by parts
being removed or replaced. Handle flex cables with extreme care; they
tear easily.
CAUTION: When servicing the computer, ensure that cables are
placed in their proper location during the reassembly process.
Improper cable placement can damage the computer.
4.3 Preventing Damage to Removable Drives
Removable drives are fragile components that must be handled with
care. To prevent damage to the computer, damage to a removable drive,
or loss of information, observe these precautions:
4-2
■
Before removing or inserting a hard drive, shut down the computer.
If you are unsure whether the computer is off or in Hibernation, turn
the computer on, then shut it down.
■
Before removing a diskette drive or CD-ROM drive, ensure that a
diskette or disc is not in the drive. Ensure that the CD-ROM tray is
closed.
■
Before handling a drive, ensure that you are discharged of static
electricity. While handling a drive, avoid touching the connector.
■
Handle drives on surfaces that have at least one inch of shock-proof
foam.
■
Avoid dropping drives from any height onto any surface.
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■
After removing a hard drive, CD-ROM drive, or a diskette drive,
place it into a static-proof bag.
■
Do not use excessive force when inserting a drive into a drive bay.
■
After inserting a hard drive into the hard drive bay, always reinsert
either the original hard drive security plate or the tamper-resistant
security plate to prevent the hard drive from accidentally
disconnecting.
■
Avoid exposing a hard drive to products that have magnetic fields
such as monitors or speakers.
■
Avoid exposing a drive to temperature extremes or to liquids.
■
If a drive must be mailed, do the following: place the drive into a
bubble pack mailer or other suitable form of protective packaging;
label the package “Fragile: Handle With Care.”
4.4 Preventing Electrostatic Damage
Many electronic components are sensitive to electrostatic discharge
(ESD). Circuitry design and structure determine the degree of sensitivity.
Networks built into many integrated circuits provide some protection,
but in many cases the discharge contains enough power to alter device
parameters or melt silicon junctions.
A sudden discharge of static electricity from a finger or other conductor
can destroy static-sensitive devices or microcircuitry. Often the spark is
neither felt nor heard, but damage occurs. An electronic device exposed
to electrostatic discharge may not be affected at all and can work
perfectly throughout a normal cycle. It may function normally for a
while, then degrade in the internal layers, reducing its life expectancy.
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4-3
4.5 Packaging and Transporting Precautions
Use the following grounding precautions when packaging and
transporting equipment:
■
To avoid hand contact, transport products in static-safe containers
such as tubes, bags, or boxes.
■
Protect all electrostatic-sensitive parts and assemblies with
conductive or approved containers or packaging.
■
Keep electrostatic-sensitive parts in their containers until they arrive
at static-free workstations.
■
Place items on a grounded surface before removing them from their
container.
■
Always be properly grounded when touching a sensitive component
or assembly.
■
Place reusable electrostatic-sensitive parts from assemblies in
protective packaging or non-conductive foam.
■
Use transporters and conveyers made of antistatic belts and roller
bushings. Ensure that mechanized equipment used for moving
materials is wired to ground, and that proper materials were selected
to avoid static charging. When grounding is not possible, use an
ionizer to dissipate electric charges.
4.6 Workstation Precautions
Use the following grounding precautions at workstations:
4-4
■
Cover the workstation with approved static-dissipative material
(refer to Table 4-2).
■
Use a wrist strap connected to a properly grounded work surface and
use properly grounded tools and equipment.
■
Use conductive field service tools, such as cutters, screwdrivers, and
vacuums.
■
When using fixtures that must directly contact dissipative surfaces,
use fixtures made of static-safe materials only.
■
Keep the work area free of nonconductive materials such as ordinary
plastic assembly aids and Styrofoam.
■
Handle electrostatic-sensitive components, parts, and assemblies by
the case or PCM laminate. Handle them only at static-free
workstations.
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■
Avoid contact with pins, leads, or circuitry.
■
Turn off power and input signals before inserting or removing
connectors or test equipment.
4.7 Grounding Equipment and Methods
Grounding equipment must include either a wrist strap or a foot strap at
a grounded workstation.
■
When seated, wear a wrist strap connected to a grounded system.
Wrist straps are flexible straps with a minimum of one megaohm
±10% resistance in the ground cords. To provide proper ground,
wear a strap snug against the skin at all times. On grounded mats
with banana-plug connectors, connect a wrist strap with alligator
clips.
■
When standing, use foot straps and a grounded floor mat. Foot
straps (heel, toe, or boot straps) can be used at standing workstations
and are compatible with most types of shoes or boots. On
conductive floors or dissipative floor mats, use them on both feet
with a minimum of one-megohm resistance between the operator
and ground. To be effective, the conductive strips must be worn in
contact with the skin.
■
Other grounding equipment recommended for use in preventing
electrostatic damage includes:
■
Antistatic tape
■
Antistatic smocks, aprons, or sleeve protectors
■
Conductive bins and other assembly or soldering aids
■
Non-conductive foam
■
Conductive tabletop workstations with ground cord of one-megohm
resistance
■
Static-dissipative table or floor mats with hard tie to ground
■
Field service kits
■
Static awareness labels
■
Material-handling packages
■
Non-conductive plastic bags, tubes, or boxes
■
Metal tote boxes
■
Electrostatic voltage levels and protective materials
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4-5
Table 4-1 shows how humidity affects the electrostatic voltage levels
generated by different activities.
Table 4-1
Typical Electrostatic Voltage Levels
Relative Humidity
Event
10%
40%
55%
Walking across carpet
35,000 V
15,000 V
7,500 V
Walking across vinyl floor
12,000 V
5,000 V
3,000 V
Motions of bench worker
6,000 V
800 V
400 V
Removing DIPS from plastic
tube
2,000 V
700 V
400 V
11,500 V
4,000 V
2,000 V
Removing DIPS from Styrofoam 14,500 V
5,000 V
3,500 V
Removing DIPS from vinyl tray
Removing bubble pack from
PCB
26,500 V
20,000 V
7,000 V
Packing PCBs in foam-lined
box
21,000 V
11,000 V
5,000 V
NOTE: A product can be degraded by as little as 700 volts.
Table 4-2 lists the shielding protection provided by antistatic bags and
floor mats.
Table 4-2
Static-Shielding Materials
4-6
Material
Use
Voltage Protection Level
Antistatic plastic
Bags
1,500 V
Carbon-loaded plastic Floor mats
7,500 V
Metallized laminate
15,000 V
Floor mats
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chapter
5
R EMOVAL AND R EPLACEMENT P ROCEDURES
This chapter provides removal and replacement procedures for the
Compaq Armada E500 and Armada V300 Series of Personal Computers.
5.1 Serial Number
Report the computer serial number to Compaq when requesting
information or ordering spare parts. The serial number is located on the
bottom of the computer (Figure 5-1).
Figure 5-1. Serial Number Location
Removal and Replacement Procedures
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5.2 Disassembly Reference Chart
Use the chart below to determine the section number to be referenced
when removing components from the computer.
Table 5-1
Disassembly Sequence Chart
5.3 Preparing the Computer for Disassembly
5.4 Computer Feet
5.5 Mini PCI Slot
Removing the Mini PCI Slot Cover
Installing a Modem or Modem/Network Interface Card
5.6 Touch Button
5.7 Keyboard
5.8 Memory
Removing a Memory Expansion Board
Installing a Memory Expansion Board
5.9 Display Assembly
5.10 Real Time Clock (RTC) Battery
5.11 LED Board
5.12 Top Cover
5.13 Front Shield
5.14 Diskette Drive (Armada V300 only)
5.15 System Board
5.16 Voltage Converter Board
5.17 Fan
5.3 Preparing the Computer for Disassembly
Perform the following steps before disassembling the computer. Consult
the computer reference guide, available as an electronic book on the
QuickRestore CD-ROM, for instructions on the steps below.
1. Undock the computer from the docking base.
2. Disconnect the AC Adapter and external devices.
3. Remove any battery packs inserted into the battery bay, DualBay
(Armada E500 only), or MultiBay.
5-2
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4. If installed, remove the diskette drive from the DualBay
(Armada E500 only).
5. Remove the hard drive from the hard drive bay.
6. Remove any devices installed in the MultiBay.
5.4 Computer Feet
The base feet are oblong, adhesive-backed rubber pads. The base feet are
included in the Miscellaneous Plastics Kit.
Computer Feet
Spare Part Number Information
Miscellaneous Plastics Kit, includes:
Switch cover (2)
Hinge cover
Real time clock (RTC) battery
Touch button cable
Front shield
Diskette drive bezel
Hard drive cover
Mini PCI slot cover
159536-001
RJ-11 modem cover
RJ-45 LAN cover
Computer feet
Display screw covers
TV out connector cover
PC Card space saver
Diskette drive space saver
CD-ROM drive space saver
Infrared lens
Figure 5-2. Installing the Computer Feet
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5-3
5.5 Mini PCI Slot
Modem and Modem/Network Interface Card
Spare Part Number Information
Mini PCI V. 90 modem card
121895-001
Mini PCI V. 90 modem/Network Interface Card
153207-001
Removing the Mini PCI Slot Cover
1. Prepare the computer for disassembly (Section 5.3).
2. Turn the computer bottom side up with the front facing forward.
3. Remove the two screws 1 that secure the mini PCI slot cover to the
base enclosure (Figure 5-3).
4. Lift up the front edge of the mini PCI slot cover and swing the
cover back 2 .
Figure 5-3. Removing the Mini PCI Slot Cover
5. Remove the mini PCI slot cover.
Reverse the removal procedure described above to replace the mini PCI
slot cover.
5-4
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Installing a Modem or Modem/Network Interface Card
1. Remove the mini PCI slot cover.
2. Remove the two screws 1 that secure the modem or modem/NIC
to the system board (Figure 5-4).
3. Make sure the appropriate RJ11/RJ45 covers are removed from the
base enclosure.
4. Install the card into the mini PCI slot, making sure to seat the card
connector on the system board 2 .
Figure 5-4. Installing a Modem or Modem/Network Interface Card
Reverse the installation procedure described above to remove a modem
or modem/Network Interface Card.
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5-5
5.6 Touch Button
Touch Button
Spare Part Number Information
Touch Button without TouchPad
(Armada E500 only)
Touch Button 3 with TouchPad
Touch Button with TouchPad
159530-001
188645-001
135227-001
Removing the Touch Button
1. Prepare the computer for disassembly (Section 5.3).
2. Position the computer with the front facing forward.
3.
Open the computer.
4.
Use a flat blade screwdriver to pry the upper right corner of the
touch button away from the top cover 1 (Figure 5-5).
5.
Lift the right side of the touch button away from the top cover
and swing the touch button up and to the left 3 .
6.
Disconnect the touch button cable from the system board
7.
Remove the touch button.
2
4.
Figure 5-5. Removing the Touch Button
5-6
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8.
Disconnect the touch button cable from the touch button
(Figure 5-6).
NOTE: The touch button cable is included in the Miscellaneous Plastics
Kit.
Touch Button Cable
Spare Part Number Information
Miscellaneous Plastics Kit,
includes:
Switch cover (2)
Hinge cover
Real time clock (RTC) battery
Touch button cable
Front shield
Diskette drive bezel
Hard drive cover
Mini PCI slot cover
159536-001
RJ-11 modem cover
RJ-45 LAN cover
Computer feet
Display screw covers
TV out connector cover
PC Card space saver
Diskette drive space saver
CD-ROM drive space saver
Infrared lens
Figure 5-6. Disconnecting the Touch Button Cable
Reverse the removal procedure described above to replace the
touch button.
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5-7
5.7 Keyboard
Keyboard with Pointing Stick
Spare Part Number Information
(Armada E500 only)
Keyboard with Pointing Stick
Brazilian
-201 Italian
Belgian
-181 International
Danish
-081 Japanese
French
-051 Korean
French
Latin American
Canadian -121
Spanish
German
-041 Norwegian
Portuguese
-061
-002
-291
-AD1
-161
-091
-131
154876-XXX
Spanish
Swedish
Swiss
Taiwanese
U.K. English
U.S. English/
Canadian
-071
-101
-111
-AB1
-031
-001
Keyboard without Pointing Stick
Spare Part Number Information
Keyboard without Pointing Stick
Arabic
-171 Italian
Brazilian
-201 International
Belgian
-181 Japanese
Danish
-081 Korean
French
-051 Latin American
Spanish
French
Canadian -121 Norwegian
German
-041 Portuguese
5-8
-061
-002
-291
-AD1
-161
-091
-131
154877-XXX
Spanish
Swedish
Swiss
Taiwanese
Turkish
U.K. English
U.S. English/
Canadian
-071
-101
-111
-AB1
-141
-031
-001
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Removing the Keyboard
1. Prepare the computer for disassembly (Section 5.3).
2. Turn the computer bottom side up with the front facing forward.
3. Remove the screw that secures the keyboard (Figure 5-7).
Figure 5-7. Removing the Keyboard Screw
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5-9
4. Turn the computer right side up with the front facing forward.
5. Open the computer.
6. Slide the four latches
forward.
1
located along the top of the keyboard
7. Swing the back edge of the keyboard
(Figure 5-8).
2
up and forward
Figure 5-8. Releasing the Keyboard
5-10
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8. Release the ZIF (Zero Insertion Force) connector that connects the
keyboard cable 1 (Figure 5-9).
9. Disconnect the keyboard cable from the system board
2.
10. (Armada E500 only) Release the ZIF connector that connects the
pointing stick cable 3 .
11. (Armada E500 only) Disconnect the pointing device cable from
the system board 4 .
Figure 5-9. Releasing and Disconnecting the Keyboard Cables
12. Remove the keyboard.
Reverse the removal procedure described above to replace the keyboard.
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5-11
5.8 Memory
The Compaq Armada E500 and Armada V300 Series feature two
memory expansion slots, located under the keyboard. Depending on the
computer model, one slot will contain a 64- or 32-MB memory
expansion board.
!
WARNING: Failure to unplug the power cord and remove the battery pack
before installing a memory expansion board can damage the equipment
and expose you to the risk of electrical shock.
CAUTION: Electrostatic discharge (ESD) can damage electronic
components. Before beginning this procedure, ensure that you are
properly grounded. For more information, refer to Section 4.4,
“Preventing Electrostatic Damage”.
Memory Expansion Board
Spare Part Number Information
Memory expansion board
256 MB
128 MB
64 MB
32 MB
5-12
167136-001
135244-001
135243-001
135242-001
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Removing a Memory Expansion Board
1. Prepare the computer for disassembly (Section 5.3).
2. Remove the keyboard (Section 5.7).
3. Spread the retaining tabs apart
tilts upward (Figure 5-10).
1.
The memory expansion board
4. Lift the edge of the memory expansion board and slide it gently out
of the memory expansion slot at a 45-degree angle 2 .
5. Place the memory expansion board in an electrostatic-safe
container.
Figure 5-10. Removing a Memory Expansion Board
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5-13
Installing a Memory Expansion Board
All memory expansion boards are asymmetrically keyed (notched) to
ensure correct positioning. Memory expansion boards can be used in
either memory expansion slot.
1. Insert the memory expansion board into an empty memory
expansion slot at a 45-degree angle 1 (Figure 5-11).
2. Push the memory expansion board down
in the plastic retention clips.
2
until the board is seated
Figure 5-11. Installing a Memory Expansion Board
3. Run Computer Setup (refer to Section 2.5).
5-14
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5.9 Display Assembly
Display Assembly
Spare Part Number Information
Display assembly
15.0-inch, TFT, XGA
190806-001
used only with config. codes beginning with
“DX” and “FFH”
14.1-inch, TFT, XGA
159532-001
used only with config. codes beginning with
“CXX,” “CZQ,” “DC,” “DN9,” “DPB,” “DVR,”
“FFD,” “FLC,” “FMX,” “FMZ,” “FWX,” and “FVX”
and config. codes “DN81,” “DN82,” “DN84,”
“DN85,” “DJD3,” and “DJD4”
13.3-inch, TFT, XGA (Armada E500 only)
167133-001
used only with config. codes beginning with
“DNN,” “FL5,” “FL6,” and “FWB” and config.
code “DN83”
13.3-inch, HPA, SVGA, (Armada V300 only)
177749-001
used only with config. codes beginning
with “DVP”
12.1-inch, TFT, SVGA
159531-001
used only with config. codes beginning with
“CXW,” “DJC, “DNM,” “DVQ,” “FVY,” and “FVZ”
and config. codes “DJD1,” “DJD2,” “DVM1,”
and “DVM2”
12.1-inch, HPA, SVGA, (Armada V300 only
160536-001
used only with config. codes beginning
with “CXV”
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5-15
Removing the Display
1. Prepare the computer for disassembly (Section 5.3).
2. Position the computer so the rear panel faces forward
(Figure 5-12).
3. Remove the screws that secure the hinge cover
cover 2 .
4. Lift the hinge cover up
3
1
and switch
and remove it.
Figure 5-12. Removing the Switch and Hinge Cover Screws
5. Open the computer as far as it will open.
5-16
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6. Push the back of the switch cover up
1
(Figure 5-13).
7. Position the computer so the front faces forward.
8. Swing the switch cover up and forward
2.
9. Remove the switch cover.
Figure 5-13. Removing the Switch Cover
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5-17
NOTE: The hinge and switch covers are spared in the Miscellaneous
Plastics Kit.
There are two switch covers in the Miscellaneous Plastics Kit: the switch
cover containing the Easy Access buttons is used only on computer
models with config. codes beginning with “FL5,” “FL6,” “FM,” “FV,”
and “FW.” The switch cover that does not contain the Easy Access
buttons is used on all other computer models.
Switch and Hinge Cover
Spare Part Number Information
Miscellaneous Plastics Kit,
includes:
Switch cover (2)
Hinge cover
Real time clock (RTC) battery
Touch button cable
Front shield
Diskette drive bezel
Hard drive cover
Mini PCI slot cover
5-18
159536-001
RJ-11 modem cover
RJ-45 LAN cover
Computer feet
Display screw covers
TV out connector cover
PC Card space saver
Diskette drive space saver
CD-ROM drive space saver
Infrared lens
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10. Remove the screws
(Figure 5-14).
1
that secure the display ground cables
11. Disconnect the display panel 2 , microphone
cables 4 from the system board.
3
and display inverter
Figure 5-14. Disconnecting the Display Assembly Cables
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5-19
12. Position the computer so the rear panel faces forward.
13. Remove the two screws that secure the display assembly to the base
enclosure 1 (Figure 5-15).
NOTE: When these screws are removed, the display assembly is
unsupported. Make sure to provide support for the display assembly
when removing these screws.
14. Remove the display assembly
2.
Figure 5-15. Removing the Display Assembly
Reverse the removal procedure described above to replace the
display assembly.
5-20
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5.10 Real Time Clock (RTC) Battery
The RTC battery is spared in the Miscellaneous Plastics Kit.
RTC Battery
Spare Part Number Information
Miscellaneous Plastics Kit,
includes:
Switch cover (2)
Hinge cover
Real time clock (RTC) battery
Touch button cable
Front shield
Diskette drive bezel
Hard drive cover
Mini PCI slot cover
159536-001
RJ-11 modem cover
RJ-45 LAN cover
Computer feet
Display screw covers
TV out connector cover
PC Card space saver
Diskette drive space saver
CD-ROM drive space saver
Infrared lens
Removing the RTC Battery
1. Prepare the computer for disassembly (Section 5.3).
2. Remove the switch cover (Section 5.9).
3. Disconnect the RTC battery cable from the LED
board 1 (Figure 5-16).
4. Remove the RTC battery from the base enclosure 2 .
Figure 5-16. Removing the Real Time Clock Battery
The battery fits into two slots molded into the base enclosure. Make sure
to reinsert the RTC battery into these slots when replacing the battery.
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5-21
5.11 LED Board
LED Board
Spare Part Number Information
LED board
used with all config. codes except those beginning
with “FL5,” “FL6,” “FM,” “FV,” and “FW”
used with all config. codes beginning with “FL5,”
“FL6,” “FM,” “FV,” and “FW”
159539-001
201058-001
Removing the LED Board
1. Prepare the computer for disassembly (Section 5.3)
2. Remove the switch cover (Section 5.9).
3. Disconnect the display ground cables (Section 5.9) and RTC
battery cable (Section 5.10) from the LED board.
4. Remove the screw 1 that secures the LED board to the system
board (Figure 5-17).
5. Lift up on the right side of the LED board 2 to disconnect it from
the system board.
Figure 5-17. Removing the LED Board
NOTE: There are two LED boards used on the Compaq Armada
E500 Series of Personal Computers. The LED board that contains
the Easy Access buttons 3 is not used with all computer models.
Refer to the LED board spare part number information at the top of
this page to determine which models use this LED board.
6. Remove the LED board.
Reverse the removal procedures to replace the LED board.
5-22
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5.12 Top Cover
Top Cover
Spare Part Number Information
Top cover without TouchPad
159533-001
Removing the Top Cover
1. Prepare the computer for disassembly (Section 5.3) and, in the
order below, remove the following components:
■ Touch button (Section 5.6)
■ Keyboard (Section 5.7)
■ Display assembly (Section 5.9)
■ LED board (Section 5.11)
2. Turn the computer bottom side up with the front facing forward.
3. (Armada V300 only) Remove the screw 1 that secures the
diskette drive bezel to the base enclosure (Figure 5-18).
4. (Armada V300 only) Slide the diskette drive release latch to the
left 2 .
5. (Armada V300 only) Remove the diskette drive bezel from the
base enclosure 3 .
Figure 5-18. Removing the Diskette Drive Bezel
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5-23
NOTE: The diskette drive bezel is spared in the Miscellaneous Plastics
Kit.
Diskette Drive Bezel
Spare Part Number Information
Miscellaneous Plastics Kit,
includes:
Switch cover (2)
Hinge cover
Real time clock (RTC) battery
Touch button cable
Front shield
Diskette drive bezel
Hard drive cover
Mini PCI slot cover
159536-001
RJ-11 modem cover
RJ-45 LAN cover
Computer feet
Display screw covers
TV out connector cover
PC Card space saver
Diskette drive space saver
CD-ROM drive space saver
Infrared lens
6. Remove the eight screws from the bottom of the computer that
secure the top cover to the base enclosure (Figure 5-19).
NOTE: There are only seven screws to be removed in this step on the
Armada V300 computer. The eighth screw was removed in Step 3
when removing the diskette drive bezel.
Figure 5-19. Removing the Top Cover Screws
5-24
Removal and Replacement Procedures
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7. Turn the computer top side up with the rear panel facing forward.
8. Remove the screw 1 that secures the top cover to the base
enclosure (Figure 5-20).
9. Disconnect the left
system board.
2
and right
3
speaker cables from the
Figure 5-20. Removing the Top Cover Rear Panel Screw and
Disconnecting the Speaker Cables
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5-25
10. Lift the back edge of the top cover
(Figure 5-21).
1
and swing it forward
2
Figure 5-21. Removing the Top Cover
11. Remove the top cover.
Reverse the removal procedure described above to replace the top cover.
5-26
Removal and Replacement Procedures
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5.13 Front Shield
The front shield is spared in the Miscellaneous Plastics Kit.
Front Shield
Spare Part Number Information
Miscellaneous Plastics Kit,
includes:
Switch cover (2)
Hinge cover
Real time clock (RTC) battery
Touch button cable
Front shield
Diskette drive bezel
Hard drive cover
Mini PCI slot cover
159536-001
RJ-11 modem cover
RJ-45 LAN cover
Computer feet
Display screw covers
TV out connector cover
PC Card space saver
Diskette drive space saver
CD-ROM drive space saver
Infrared lens
Removing the Front Shield
1. Prepare the computer for disassembly (Section 5.3) and, in the
order below, remove the following components:
■ Touch button (Section 5.6)
■ Keyboard (Section 5.7)
■ Display assembly (Section 5.9)
■ LED board (Section 5.11)
■ Top cover (Section 5.12)
2. Position the computer so the rear panel faces forward.
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5-27
3. Remove the screw 1 that secures the front shield to the base
enclosure (Figure 5-22).
4. Lift the front edge of the front shield up and swing it toward the
back of the computer 2 .
Figure 5-22. Removing the Front Shield
5. Remove the front shield.
Reverse the removal procedure described above to replace the
front shield.
5-28
Removal and Replacement Procedures
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5.14 Diskette Drive (Armada V300 only)
Diskette Drive
Spare Part Number Information
Diskette drive
160537-001
Removing the Diskette Drive
1. Prepare the computer for disassembly (Section 5.3) and, in the
order below, remove the following components:
■ Touch button (Section 5.6)
■ Keyboard (Section 5.7)
■ Display assembly (Section 5.9)
■ LED board (Section 5.11)
■ Top cover (Section 5.12)
2. Release the ZIF connector that connects the diskette drive 1
(Figure 5-23).
3. Disconnect the diskette drive cable 2.
4. Remove the screw that secures the diskette drive to the base
enclosure 3.
5. Lift up on the back of the diskette drive 4 and remove it.
Figure 5-23. Removing the Diskette Drive
Reverse the removal procedure described above to replace the
diskette drive.
Removal and Replacement Procedures
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5-29
5.15 System Board
IMPORTANT: When replacing the system board, remove the voltage
converter board and retain it for use on the new system board. A new
voltage converter board is not shipped with the new system board.
Refer to Section 5.16 for voltage converter board removal procedures.
System Board
Spare Part Number Information
Armada E500 only
(all with 64 MB SDRAM)
Intel Pentium III 700-MHz processor
used only with config. codes beginning with
“DX,” “FFH,” “FMX,” “FMZ,” and “FWZ”
Intel Pentium III 650-MHz processor
used only with config. codes beginning with
“DPB” and config. codes “FFD5” through
“FFD8”
Intel Pentium III 600-MHz processor
used only with config. codes beginning with
“DN9” and config. codes “FFD1” through
“FFD4,” “FL51” through “FL63,” and “FVY1”
through “FVY4”
Intel Pentium III 500-MHz processor
used only with config. codes beginning with
“DNM”, “DNN”, and “DVM”, and config.
code “DN83”
Intel Pentium III 450-MHz processor
used only with config. codes beginning with
“CZQ” and config. codes “DN84” and
“DN85”
Intel Pentium II 400-MHz processor
used only with config. codes beginning with
“DC” and config. codes “DN81” and “DN82”
Intel Pentium II 366-MHz processor
used only with config. codes beginning
with “DJC”
Intel Celeron 550-MHz processor
used only with config. codes beginning
with “FVX,” “FVZ,” and “FWB”
190804-001
177751-001
177750-001
165102-001
165101-001
159528-001
159527-001
200397-001
Continued
5-30
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System Board continued
Armada V300 only
Intel Celeron 500-MHz processor with
64 MB SDRAM
used only with config. codes beginning with
“DVR”
Intel Celeron 466-MHz processor with
64 MB SDRAM
used only with config. codes beginning with
“DVP”
Intel Celeron 466-MHz processor with
64 MB SDRAM
used only with config. codes beginning with
“CXX” and “DVQ” and config. codes
“DJD3” and “DJD4”
Intel Celeron 400-MHz processor with
64 MB SDRAM
used only with config. codes beginning with
“CXW” and config. codes “DJD1” and
“DJD2”
Intel Celeron 400-MHz processor with
32 MB SDRAM
used only with config. codes beginning with
“CXV”
177748-001
177747-001
160535-001
160534-001
159540-001
Removing the System Board
1. Prepare the computer for disassembly (Section 5.3) and, in the
order below, remove the following components:
■ Modem or modem/Network Interface Card (Section 5.5)
■ Touch button (Section 5.6)
■ Keyboard (Section 5.7)
■ Display assembly (Section 5.9)
■ LED board (Section 5.11)
■ Top cover (Section 5.12)
■ Front shield (Section 5.13)
■ Diskette drive (Section 5.14, Armada V300 only)
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5-31
2. Turn the computer bottom side up with the front facing forward.
3. Disconnect the battery terminal cable from the system board
(Figure 5-24).
Figure 5-24. Disconnecting the Battery Terminal Cable
5-32
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4. Turn the computer top side up with the rear panel facing forward.
5. Remove the two bushing guides
the I/O bracket (Figure 5-25).
6. Remove the three screws
base enclosure.
2
1
that secure the system board to
that secure the system board to the
7. Lift the system board straight out of the base enclosure
3.
Figure 5-25. Removing the System Board
Reverse the removal procedure described above to replace the
system board.
Removal and Replacement Procedures
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5-33
5.16 Voltage Converter Board
IMPORTANT: When replacing the system board, remove the voltage
converter board and retain it for use on the new system board. A new
voltage converter board is not shipped with the new system board.
Voltage Converter Board
Spare Part Number Information
Voltage converter board
152928-001
Removing the Voltage Converter Board
1. Prepare the computer for disassembly (Section 5.3) and, in the
order below, remove the following components:
■ Modem or modem/Network Interface Card (Section 5.5)
■ Touch button (Section 5.6)
■ Keyboard (Section 5.7)
■ Display assembly (Section 5.9)
■ LED board (Section 5.11)
■ Top cover (Section 5.12)
■ Front shield (Section 5.13)
■ Diskette drive (Section 5.14, Armada V300 only)
■ System board (Section 5.15)
2. Turn the system board bottom side up and position the board so the
I/O bracket faces forward.
5-34
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3. Lift the left and right edges of the voltage converter board to
disconnect it from the system board (Figure 5-26).
Figure 5-26. Removing the Voltage Converter Board
4. Remove the voltage converter board.
Reverse the removal procedure described above to replace the voltage
converter board.
Removal and Replacement Procedures
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5-35
5.17 Fan
IMPORTANT: The fan must be replaced only by central repair depot
personnel.
Fan
Spare Part Number Information
Fan
159535-001
Removing the Fan
1. Prepare the computer for disassembly (Section 5.3) and, in the
order below, remove the following components:
■ Modem or modem/Network Interface Card (Section 5.5)
■ Touch button (Section 5.6)
■ Keyboard (Section 5.7)
■ Display assembly (Section 5.9)
■ LED board (Section 5.11)
■ Top cover (Section 5.12)
■ Front shield (Section 5.13)
■ Diskette drive (Section 5.14, Armada V300 only)
■ System board (Section 5.15)
2. Turn the system board bottom side up and position the board so the
I/O bracket faces forward.
5-36
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3. Remove the six screws that secure the fan and heat sink to the
system board 1 (Figure 5-27).
4. Disconnect the fan cable from the system board
2.
5. Remove the fan and heat sink from the system board
3.
Figure 5-27. Removing the Fan and Heat Sink
Removal and Replacement Procedures
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5-37
6. Remove the two screws that secure the fan to the heat sink
(Figure 5-28).
7. Remove the fan from the heat sink
1
2.
Figure 5-28. Removing the Fan
Reverse the removal procedure described above to replace the fan and
heat sink.
5-38
Removal and Replacement Procedures
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chapter
6
S PECIFICATIONS
This chapter provides physical and performance specifications for the
Armada E500 and Armada V300 Personal Computers.
Table 6-1
Computer
Dimensions
Height
Depth
Width
U.S.
Metric
1.65 inch
9.99 inch
12.40 inch
41.8 cm
316.0 cm
254.0 cm
Weight
5.7 to 7.0 pounds,
2.60 to 3.20 kilograms,
depending on
depending on
configuration
configuration
Standalone (Battery) Power Requirements
Nominal operating
voltage (Li ion)
10.8 VDC
Average operating
power
15 W
Peak operating power 30 W
AC Adapter Power Requirements
Rated input voltage
90 to 264 VAC RMS (auto switching)
Rated input current
< 60 W
Rated frequency
47 to 63 Hz
Temperature
50 to 98°F
10 to 35°C
Operating
Nonoperating
-4 to 140°F
-20 to 60°C
Relative Humidity (non-condensing)
Operating
10 to 90%
Nonoperating
5 to 95%, 101.6°F/38.7°C Maximum Wet Bulb
Continued
Specifications
6-1
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Table 6-1 continued
U.S.
Metric
Altitude (unpressurized)
Operating
0 to 10,000 ft
0 to 3048 m
Nonoperating
0 to 30,000 ft
0 to 9144 m
Shock
10 G, 11 ms, half sine
Operating
Nonoperating
240 G, 2 ms, half sine
Vibration
0.5 G zero to peak, 10 to 500 Hz, 0.25 oct/min
Operating
Nonoperating
1.5 G zero to peak, 10 to 500 Hz, 0.50 oct/min
NOTE: Applicable product safety standards specify thermal limits
for plastic surfaces. The computer operates well within this range
of temperatures.
Table 6-2
14.1-inch XGA, TFT Display
U.S.
Metric
Dimensions
Height
Width
Diagonal
8.46 inch
11.22 inch
14.10 inch
21.50 cm
28.50 cm
35.81 cm
Number of Colors
Up to 16.8 million
Contrast Ratio
150:1
Brightness
120 nits minimum, 150 nits typical
Pixel Resolution
Pitch
Format
Configuration
1024 × 768
RGB Stripe
Backlight
Edge Lit, bottom
Total Power
Consumption
4.2 W
6-2
0.264 × 0.264 mm
Specifications
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Table 6-3
13.3-inch XGA, TFT Display
U.S.
Metric
Dimensions
Height
Width
Diagonal
7.98 inch
10.64 inch
13.30 inch
20.28 mm
27.03 mm
33.79 mm
Number of Colors
Up to 16.8 million
Contrast Ratio
150:1
Brightness
120 nits minimum, 150 nits typical
Pixel Resolution
Pitch
Format
Configuration
1024 × 768
RGB stripe
Backlight
Edge lit, bottom
Total Power
Consumption
4.0 W
0.264 × 0.264 mm
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6-3
Table 6-4
12.1-inch SVGA, TFT Display
U.S.
Metric
Dimensions
Height
Width
Diagonal
9.70 inch
7.24 inch
12.10 inch
24.60 cm
18.40 cm
30.70 cm
Number of Colors
Up to 16.8 million
Contrast Ratio
150:1
Brightness
120 nits minimum, 150 nits typical
Pixel Resolution
Pitch
Format
Configuration
800 × 600
RGB Stripe
Backlight
Edge Lit
Total Power
Consumption
3.5 W
0.300 × 0.300 mm
Table 6-5
12.1-inch SVGA, STN Display
U.S.
Metric
Dimensions
Height
Width
Diagonal
9.70 inch
7.24 inch
12.10 inch
24.60 cm
18.40 cm
30.70 cm
Number of Colors
Up to 16.8 million
Contrast Ratio
40:1
Brightness
> 90 nits minimum typical
Pixel Resolution
Pitch
Format
Configuration
800 × 600
RGB Stripe
Backlight
Edge Lit
Total Power
Consumption
3.5 W
6-4
0.300 × 0.300 mm
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Table 6-6
Hard Drives
18.0 GB
12.0 GB
10.0 GB
6.0 GB
4.3 GB
User capacity per
drive
18.0 GB
12.0 GB
10.0 GB
6.0 GB
4.3 GB
Drive type
65
65
65
65
65
Drive height (with
drive frame, in
mm)
9.5
9.5
9.5
9.5
9.5
Drive width (with
drive frame, in
mm)
70.0
70.0
70.0
70.0
70.0
2.5-inch form factor
Yes
Yes
Yes
Yes
Yes
Sector interleave
1:1
1:1
1:1
1:1
1:1
Interface type
ATA-4
ATA-4
ATA-4
ATA-4
ATA-4
Seek times (typical, including setting)
Single track
2.3 ms
2.3 ms
Average
12.0 ms
12.0 ms
Full stroke
23.0 ms
23.0 ms
2.3 ms
12.0 ms
23.0 ms
2.3 ms
12.0 ms
23.0 ms
2.3 ms
12.0 ms
23.0 ms
Physical
configuration
Cylinders
Heads
Sectors per track
Bytes per sector
21620
16
345−580
512
15880
16
270−420
512
11968
16
190−330
512
7442
16
121−200
512
5335
16
87−144
512
Logical
configuration
Cylinders
Heads
Sectors per track
Bytes per sector
29595
16
63
512
22415
16
63
512
16383
16
63
512
10301
16
63
512
7382
16
63
512
Buffer size
512 K
512 K
512 K
512 K
512 K
Disk rotational
speed (rpm)
4200
4200
4200
4200
4200
16.6
111.4−
186.3
16.6
77.0−
129.8
16.6
69.0−
118.0
16.6
38.5−
64.9
Transfer rates
Interface
(mbytes/sec)
Media (mbits/sec)
16.6
27.6−46.5
NOTE: Certain restrictions and exclusions apply. Consult the Compaq Customer
Support Center for details.
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6-5
Table 6-7
Diskette Drive
Diskette Size
3.5 inch
Light
On system
Height
0.5 in. / 12.7 mm
Bytes per sector
512
Sectors per track
High Density
Low Density
18 (1.44 MB) / 15 (1.2 MB)
9
Tracks per side
High Density
Low Density
80 (1.44 MB) / 80 (1.2 MB)
80
Read/write heads
2
Average seek times
Track-to-track (high/low)
Average (high/low)
Settling time
Latency average
3 ms / 6 ms
95 ms / 174 ms
15 ms
100 ms
6-6
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Table 6-8
CD-ROM Drive
Applicable disc
CD-ROM (Mode 1, 2, and 3)
CD-XA ready (Mode 2, Form 1 and 2)
CD-I ready (Mode 2, Form 1 and 2)
CD-R (read only)
CD Plus
Photo CD (Single/Multi-session)
CD-Extra
Video CD
CD-WO (fixed packets only)
CD-Bridge
Center hole diameter
Disc diameter
Disc thickness
Track pitch
.59 in. / 15 mm
12 cm, 8 cm
1.2 mm
1.6 µm
Access time
Random
Full stroke
< 150 ms
< 300 ms
Cache buffer
128 KB
Data transfer rate
Sustained, 16X
Variable
Normal PIO mode 4 (single burst)
2400 KB/sec (150 KB/sec at 1X)
1500 to 3600 KB/sec (10X to 24X)
16.66 MB/sec
Start-up time
< 8 seconds
Stop time
< 4 seconds
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6-7
Table 6-9
DVD-ROM Drive
Applicable disc
DVD-5, DVD-9, DVD-10
CD-ROM mode 1, mode 2
CD-Digital Audio
CD-XA mode 2 (Form 1, Form 2)
CD-I mode 2 (Form 1 and Form 2)
CD-I Ready
CD-Bridge
CD-R
Photo CD (single/multisession)
Center hole diameter
Disc diameter
Disc thickness
Track pitch
.59 inch / 15 mm
12 cm, 8 cm
1.2 mm
.74 µm
Access time
Random
Full stroke
< 150 ms
< 225 ms
Audio output level
Line out
Headphone
0.7 V rms
None
Cache buffer
128 KB
Data transfer rate (typical, including setting)
Sustained, 1X CD rate
Sustained, 16X CD rate
Sustained, 1X DVD rate
Sustained, 4X DVD rate
Normal IO mode 4 (single burst)
150 KB/sec
2400 KB/sec
1380 KB/sec
5520 KB/sec
16.6 MB/sec
Start time
< 15 seconds
Stop time
< 6 seconds
6-8
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Table 6-10
LS-120 SuperDisk Drive
1.68 MB
DMF
1.44 MB
1.2 MB
1.2 MB
720 KB
Formatted
capacity (bytes)
1,720,320 1,474,560 1,261,568 1,228,800 737,280
Sector size
(bytes)
Sectors
Magnetic tracks
surface
512
512
1,024
512
512
3,360
2,880
1,232
2,400
1,440
80
80
77
80
80
Optical servo
tracks/surface
N/A
N/A
N/A
N/A
N/A
Sectors/track
21
18
8
15
9
Sector interleave
2:1
1:1
1:1
1:1
1:1
Spare sectors
0
0
0
0
0
Zones (each side)
1
1
1
1
1
Average
random seek
70 ms
70 ms
70 ms
70 ms
70 ms
Track-to-track
seek
25 ms
25 ms
25 ms
25 ms
25 ms
Max single seek
170 ms
170 ms
170 ms
170 ms
170 ms
Average latency
41.67 ms
41.67 ms
41.67 ms
41.67 ms
41.67 ms
Continued
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6-9
Table 6-10 Continued
1.68 MB DMF 1.44 MB
1.2 MB
1.2 MB
720 KB
Motor RPM
720±
0.5%
720±
0.5%
720±
0.5%
720±
0.5%
720±
0.5%
Motor start time
800 ms
800 ms
800 ms
800 ms
800 ms
Track density
135 TPI
135 TPI
135 TPI
135 TPI
135 TPI
Track width
125 µm
125 µm
125 µm
125 µm
125 µm
Encoding method
MFM
MFM
MFM
MFM
MFM
Max flux density
17,334 FCI 17,334 FCI
17,334 FCI
17,334 FCI 17,334 FCI
Recording density
17,334 BPI 17,334 BPI
17,334 BPI
17,334 BPI 17,334 BPI
Nominal transfer
rate
150 KB/sec 150 KB/sec
125 KB/sec 125 KB/sec 75 KB/sec
Nominal sustained
transfer rate across
interface
65 KB/sec
read
32 KB/sec
write
49 KB/sec
read
25 KB/sec
write
Buffer transfer rate
4.0 MB/sec 4.0 MB/sec
55 KB/sec
read
28 KB/sec
write
46 KB/sec
read
23 KB/sec
write
28 KB/sec
read
14 KB/sec
write
4.0 MB/sec 4.0 MB/sec 4.0 MB/sec
Table 6-11
AC Adapter
Dimensions
Height
Length
Width
Weight
Power Supply (input)
Operating voltage
Operating current
Operating frequency range
Maximum transient
6-10
U.S.
Metric
1.15 inch
2.38 inch
1.40 inch
0.66 lb
2.92 cm
6.03 cm
3.60 cm
0.30 kg
90 to 260 VAC RMS
1.1 A RMS
47 to 63 Hz AC
4/50 kV
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Table 6-12
Lithium Ion Battery Packs
Dimensions
9-cell primary battery pack
Height
Length
Width
Weight
6-cell primary battery pack
Height
Length
Width
Weight
6-cell MultiBay battery pack
Height
Length
Width
Weight
U.S.
Metric
.81 inch
5.60 inch
3.80 inch
1.01 lb
2.05 cm
14.30 cm
9.60 cm
462 g
.81 inch
5.60 inch
3.80 inch
0.73 lb
2.05 cm
14.30 cm
9.60 cm
334 g
.53 inch
5.50 inch
5.23 inch
0.84 lb
1.35 cm
14.00 cm
13.30 cm
382 g
Energy and environmental requirements are the same for all battery packs.
Energy
9-cell
Voltage
10.8 V
Amp-hour capacity
4.8 AH
Watt-hour capacity
51.8 WH
6-cell
Voltage
10.8 V
Amp-hour capacity
3.2 AH
Watt-hour capacity
34.5 WH
Environmental Requirements
Temperature
Operating
50°F to 95°F
10°C to 35°C
Non-operating
-12°F to 140°F
-25°C to 60°C
Table 6-13
System DMA
Hardware DMA
System Function
DMA0
DMA1
DMA2
DMA3
DMA4
DMA5
DMA6
DMA7
Available for audio
Entertainment Audio (default; alternate = DMA0, DMA3, None)
Diskette drive
ECP parallel port LPT1 (default; alternate = DMA 0, none)
DMA controller cascading (not available)
Available for PC Card
Not assigned
Not assigned
NOTE: PC Card controller can use DMA 1, 2, or 5.
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6-11
Table 6-14
System Interrupts
Hardware IRQ
System Function
IRQ0
System timer
IRQ1
Keyboard controller
IRQ2
Cascaded
IRQ3
COM2
IRQ4
COM1
IRQ5
Audio (default)*
IRQ6
Diskette drive
IRQ7
Parallel port
IRQ8
Real time clock (RTC)
IRQ9
Infrared
IRQ10
System use
IRQ11
System use
IRQ12
Internal point stick or external mouse
IRQ13
Coprocessor (not available to any peripheral)
IRQ14
IDE interface (hard disk and CD-ROM drive)
IRQ15
Fixed disk drives on the expansion base or convenience base
*Default configuration; audio possible configurations are: IRQ5, IRQ7, IRQ9, IRQ10,
or none.
NOTE: PCMCIA cards may assert IRQ3, IRQ4, IRQ5, IRQ7, IRQ9, IRQ10, IRQ11, or
IRQ15. Either the infrared or the serial port may assert IRQ3 or IRQ4.
6-12
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Table 6-15
System I/O Addresses
I/O Address (Hex)
System Function (Shipping Configuration)
000 - 00F
DMA controller no. 1
010 - 01F
Unused
020 - 021
Interrupt controller no. 1
022 - 024
Opti chipset configuration registers
025 - 03F
Unused
02E - 02F
87334 "Super IO" configuration for CPU
040 - 043
Counter/timer registers
044 - 05F
Unused
060
Keyboard controller
061
Port B
062 - 063
Unused
064
Keyboard controller
065 - 06F
Unused
070 - 071
NMI enable/real time clock
072 - 07F
Unused
080 - 08F
DMA page registers
090 - 091
Unused
092
Port A
093 - 09F
Unused
0A0 - 0A1
Interrupt controller no. 2
0A2 - 0BF
Unused
0C0 - 0DF
DMA controller no. 2
0E0 - 0EF
Unused
0F0 - 0F1
Coprocessor busy clear/reset
0F2 - 0FF
Unused
100 - 16F
Unused
170 - 177
Secondary fixed disk controller
178 - 1EF
Unused
1F0 - 1F7
Primary fixed disk controller
1F8 - 200
Unused
Continued
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6-13
Table 6-15 Continued
I/O Address (Hex) System Function (Shipping Configuration)
201
Joystick (decoded in ESS1688)
202 - 21F
Unused
220 - 22F
Entertainment audio
230 - 26D
Unused
26E - 26
National 87334 "Super IO" controller in expansion
base/convenience base
278 - 27F
Unused
Unused
280 - 2AB
2F0 - 2F7
Expansion base/convenience base PC Card DMA selection,
hard drive reset, IDE select, MultiBay device identification
Unused
Reserved serial port
Unused
2F8 - 2FF
Infrared port
300 - 31F
3E2 - 3E3
Network interface in expansion base/convenience base
(default; alternate is 320, 340, or 360h)
Unused
Secondary diskette controller (in expansion base/convenience
base when a diskette drive is installed in the CPU)
Parallel port (LPT1/default)
Unused
FM synthesizer - OPL3
Unused
VGA
Reserved (parallel port/no EPP support)
VGA
PC Card controller in CPU
PC Card controller in expansion base/convenience base
3E8 - 3EF
Internal modem
3F0 - 3F7
"A" diskette controller
Serial port (COM1/default)
PCI configuration index register (PCIDIV0-1)
PCI configuration data register (PCIDIV0-1)
2A0 - 2A7
2A8 - 2E7
2E8 - 2EF
320 - 36F
370 - 377
378 - 37F
380 - 387
388 - 38B
38C - 3AF
3B0 - 3BB
3BC - 3BF
3C0 - 3DF
3E0 - 3E1
3F8 - 3FF
CF8 - CFB
CFC - CFF
6-14
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Table 6-16
System Memory Map
Size
Memory Address
System Function
640 K
00000000 - 0009FFFF
Base memory
128 K
000A0000 - 000BFFFF
Video memory
48 K
000C0000 - 000CBFFF
Video BIOS
160 K
000C8000 - 000E7FFF
Unused
64 K
000E8000 - 000FFFFF
System BIOS
15 M
00100000 - 00FFFFFF
Extended memory
58 M
01000000 - 047FFFFF
Super extended memory
58 M
04800000 - 07FFFFFF
Unused
2M
08000000 - 080FFFFF
Video memory (direct access)
4G
08200000 - FFFEFFFF
Unused
64 K
FFFF0000 - FFFFFFFF
System BIOS
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6-15
appendix
A
C ONNECTOR P IN A SSIGNMENTS
Table A-1
RJ-11
Connector
1 3 5 7
2 4 6 8
Pin
Signal
1
NC_J3A
2
NC_J3B
3
TIP
4
RING
5
NC_J3C
6
NC_J3D
7
Unused
8
Unused
Table A-2
Serial Connector
1
2
6
3
7
4
8
5
9
Pin
Signal
Pin
Signal
1
Carrier detect
6
Data set ready
2
Receive data
7
Ready to send
3
Transmit data
8
Clear to send
4
Data terminal ready
9
Ring indicator
5
Ground
Connector Pin Assignments
A-1
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Table A-3
Microphone Jack
Connector
1
Pin
Signal
1
Audio in
2
Ground
2
Table A-4
Stereo Speaker/Headphone Jack
Connector
1
Pin
Signal
1
Audio out
2
Ground
2
Table A-5
Stereo Line-in Jack
Connector
1
A-2
Pin
Signal
1
Audio in
2
Ground
2
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Table A-6
Parallel Connector
13
12
25
11
24
10
23
9
22
8
21
7
20
6
19
5
18
4
17
3
16
2
15
Pin
Signal
Pin
Signal
1
Strobe
14
Auto linefeed
2
Data bit 0
15
Error
3
Data bit 1
16
Initialize printer
4
Data bit 2
17
Select in
5
Data bit 3
18
Ground
6
Data bit 4
19
Ground
7
Data bit 5
20
Ground
8
Data bit 6
21
Ground
9
Data bit 7
22
Ground
Acknowledge
23
Ground
11
Busy
24
Ground
12
Paper end
25
Ground
13
Select
10
1
14
Connector Pin Assignments
A-3
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Table A-7
Docking Connector
30
60
90
120
Pin
1
31
61
91
Signal
Pin
Signal
1
EBOXL
29
XA3/R IN
2
AGND
30
MID0/MIC in
3
EBOXS1
31
AUGND
4
RED
32
XA0/L out
5
AGND
33
XSD/MIC SN
6
GREEN
34
XA1/R out
7
AGRD
35
GND
8
BLUE
36
GND
9
AGND
37
EXPCLK2
10
VSYNC
38
+3.3V
11
HSYNC
39
EXPCLK0
12
DDC DAT
40
+5V (8051VCC)
13
DDC CLK
41
EXPCLK
14
GND
42
EBOXS2
15
INDEX
43
GND
16
RDATA
44
EBOXL
17
TRK0
45
EBOXL /GND
18
WDATA
46
SRDY
19
WGATE
47
EBOXS1 /GND
20
STEP
48
RI1 EX
21
DIR
49
GND
22
POWER on
50
SLCT LD0
23
SYS reset
51
PE LD1
24
GND
52
ACK LD2
25
DSKCHG
53
BUSY LD3
26
+5 V (VDD)
54
GND
27
AUGND
55
STRB LD4
28
XA2/L in
56
ALF LD5
Continued
A-4
Connector Pin Assignments
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Table A-7 continued
Pin
Signal
Pin
Signal
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
INIT LD6
SLCTIN LD7
GND
PDATA0 LD8
PDATA1 LD9
PDATA2 LD10
PDATA3 LD11
GND
PDATA4 LD12
PDATA5 LD13
PDATA6 LD14
PDATA7 LD15
GND
ERROR LCLK
RXD1 LVREQ
TXD1 LCREQ
RTS1 LEN
GND
CTS1 LIIC CLK
DTR1 LIIC DAT
DSR1 EX
DCD1 EX
12C DATA
GND
12C CLK
GND
HDSEL
GND
WPROT
EBOXS2 /GND
ERDY
EBOXL /GND
FLUSHREQ
MEMACK
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
PS2 VCC
SERIRQ
PS2 CLK
EXPREQ
AD[29]
AD[31]
AD[30]
AD[28]
AD[26]
GND
AD[24]
AD[22]
AD[20]
AD[18]
AD[16]
GND
AD[15]
AD[13]
AD[11]
AD[09]
GND
AD[06]
AD[04]
AD[02]
AD[00]
GND
FRAME
TRDY
STOP
PAR
CBE0
CBE1
GND
KB CLK
Continued
Connector Pin Assignments
A-5
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Table A-7 continued
Pin
Signal
Pin
Signal
125
RSVD1/M CTRL2
151
AD[12]
126
XSC/L OUT SN
152
AD[10]
127
RSVD2/M OFF HOOK
153
AD[08]
128
KB DATA
154
GND
129
MGND
155
AD[07]
130
STANDBY
156
AD[05]
131
M DRZP
157
AD[03]
132
M DRXN
158
AD[01]
133
VBATT
159
GND
134
EXPGNT
160
CBE3
135
VBATT
161
CBE2
136
GND
162
IRDY
137
VBATT
163
DEVSEL
138
PS2 DATA
164
LOCK
139
VBATT
165
OERR
140
AD[25]
166
SERR
141
VBATT
167
GND
142
AD[27]
168
RSVD3
143
VBATT
169
M 12C CLK
144
AD[23]
170
M 12C DATA
145
GND
171
M RING
146
AD[21]
172
MGND
147
AD[19]
173
M DXTN
148
AD[17]
174
GND
149
GND
175
M DXTP
150
AD[14]
176
MSTRBAT
A-6
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Table A-8
External Keyboard/Mouse Connector
Connector
6
5
4
3
KEY
2
1
Pin
Signal
1
Keyboard/mouse data
2
Keyboard/mouse data
3
Ground
4
+5 VDC
5
Keyboard/mouse CLK
6
Keyboard/mouse CLK
Table A-9
External Monitor Connector
5
4
10
15
Pin
Signal
1
Red analog
3
2
8
KEY
14
13
12
Pin
9
1
7
6
11
Signal
NC
2
Green analog
10
Ground
3
Blue analog
11
NC
4
NC
12
DDC data
5
Ground
13
Horizontal sync
6
Ground
14
Vertical sync
7
Ground
15
DDC clock
8
Ground
Connector Pin Assignments
A-7
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appendix
B
P OWER C ORD S ET R EQUIREMENTS
3-Conductor Power Cord Set
The wide range input feature of the Armada E500 and Armada V300
Series of Personal Computers permits them to operate from any line
voltage from 100 to 120 or 220 to 240 volts AC.
The power cord sets received with the computers meet the requirements
for use in the country where the equipment is purchased.
For more information on power cord set requirements, contact a Compaq
authorized reseller or service provider.
General Requirements
The requirements listed below are applicable to all countries:
1. The length of the power cord set must be at least 5.00 feet (1.5 m)
and a maximum of 6.50 feet (2.0 m).
2. All power cord sets must be approved by an acceptable accredited
agency responsible for evaluation in the country where the power
cord set will be used.
3. The power cord set must have a minimum current capacity of 10A
and a nominal voltage rating of 125 or 250 volts AC, as required by
each country’s power system.
4. The appliance coupler must meet the mechanical configuration of an
EN 60 320/IEC 320 Standard Sheet C13 connector, for mating with
appliance inlet on the back of the computer.
Power Cord Set Requirements
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B-1
Country-Specific Requirements
3-Conductor Power Cord Set Requirements—By Country
Country
Accredited Agency
Applicable Note Numbers
Australia
EANSW
1
Austria
OVE
1
Belgium
CEBC
1
Canada
CSA
2
Denmark
DEMKO
1
Finland
FIMKO
1
France
UTE
1
Germany
VDE
1
Italy
IMQ
1
Japan
JIS
3
The Netherlands
KEMA
1
Norway
NEMKO
1
Sweden
SEMKO
1
Switzerland
SEV
1
United Kingdom
BSI
1
United States
UL
2
Notes
1. The flexible cord must be <HAR> Type HO5VV-F, 3-conductor,
1.0 mm2 conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency
responsible for evaluation in the country where it will be used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG,
3-conductor. The wall plug must be a two-pole grounding type with
a NEMA 5-15P (15A, 125V) or NEMA 6-15P (15A, 250V)
configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a "T"
mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCT or VCTF,
3-conductor, 0.75mm2 conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303
(15A, 125V) configuration.
B-2
Power Cord Set Requirements
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INDEX
specifications, 6-11
release latch
illustrated, 1-24
terminal cable
disconnecting, 5-32
beep codes, 2-8
boot options, 2-13
CD-ROM drive
illustrated, 3-2, 3-11
space saver
illustrated, 3-10
spare part number, 3-9, 3-11
specifications, 6-7
combination modem/NIC card
installing, 5-6
Type II V.90
spare part number, 3-9, 5-5
Compaq
utilities, 2-9
computer
components
bottom, 1-24
keyboard, 1-20, 1-22
left side, 1-16
rear, 1-18
top, 1-14
features, 1-8
feet, 5-4
illustrated, 3-10
models, 1-2, 1-4
specifications, 6-1
Computer Setup, 2-9
Configuration Management, 1-13
configuration utilities, 2-9
connector
pin assignments, A-1
connectors, 4-2
CPU base enclosure
illustrated, 3-8
spare part number, 3-9
cursor-control
keys
illustrated, 1-20
C
D
cables, 4-2
caps lock
key
illustrated, 1-20
light
illustrated, 1-22
default settings, 2-15
initialization, 2-15
power, 2-16
security, 2-16
design overview, 1-26
A
AC Adapter
spare part number, 3-12
specifications, 6-10
air vent
illustrated, 1-16
Asset Management, 1-10
asset tag number, 1-10
audio bass port
illustrated, 1-14
B
battery
bay
illustrated, 1-14
light
illustrated, 1-14
pack
6-cell
spare part number, 3-7
9-cell
spare part number, 3-7
illustrated, 3-6
MultiBay
spare part number, 3-7
Index I-1
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Part Number: 128679-005 File name: Index
device
options, 2-13
security, 2-12
diagnostics, 2-9
disassembly
preparing the computer, 5-3
reference chart, 5-2
diskette drive, 5-29
bezel
illustrated, 3-2, 3-10
removing, 5-23
cable
illustrated, 3-11
fixed
illustrated, 1-14, 3-8
spare part number, 3-9, 3-11
illustrated, 3-11
release latch
illustrated, 1-24
removable
illustrated, 3-8
spare part number, 3-9, 3-11, 5-29
removing, 5-29
specifications, 6-6
display
release latch
illustrated, 1-14
removing, 5-16
screw cover
illustrated, 3-10
switch
illustrated, 1-20
display assembly, 5-16
12.1-inch, STN
spare part number, 3-3, 5-16
specifications, 6-4
12.1-inch, TFT
spare part number, 3-3, 5-16
specifications, 6-4
13.3-inch, HPA
spare part number, 3-3, 5-16
specifications, 6-3
13.3-inch, TFT
spare part number, 3-3, 5-16
specifications, 6-3
14.1-inch
spare part number, 3-3, 5-16
specifications, 6-2
cables
disconnecting, 5-19
illustrated, 3-2
display assembly
spare part number, 5-16
docking
connector
illustrated, 1-18
pinout, A-4
DualBay
illustrated, 1-14
DVD-ROM drive
illustrated, 3-11
spare part number, 3-9, 3-11
specifications, 6-8
E
electrostatic
preventing damage, 4-3
voltage levels, 4-6
embedded numeric keypad
illustrated, 1-20
external monitor
connector
illustrated, 1-18
F
fan, 5-36
illustrated, 3-6
removing, 5-36
spare part number, 3-7, 5-36
fatal error
beep codes, 2-8
messages, 2-7
Fault Management, 1-11
alerts, 1-12
features, 1-8
computer, 1-8
feet
installing, 5-4
Fn keys
illustrated, 1-22
front shield, 5-28
illustrated, 3-10
removing, 5-28
function keys
illustrated, 1-22
I-2 Index
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert Saved by: The Integrity Group Saved date: 09/12/00 2:37 PM
Part Number: 128679-005 File name: Index
G
I
grounding
equipment, 4-5
methods, 4-5
Info Messenger, 2-17
infrared
port
illustrated, 1-16
initialization
default settings, 2-15
Intelligent Manageability, 1-10
Asset Management, 1-10
Configuration Management, 1-13
Fault Management, 1-11
alerts, 1-12
Security Management, 1-12
Web Agent, 1-10
inventory information, 1-11
H
hard drive
10.0 GB
spare part number, 3-9, 3-11
12.0 GB
spare part number, 3-9, 3-11
18.0 GB
spare part number, 3-9, 3-11
4.3 GB
spare part number, 3-9, 3-11
6.0 GB
spare part number, 3-9, 3-11
adapter
spare part number, 3-12
cover
illustrated, 1-24, 3-2
release latch
illustrated, 1-24
screw
illustrated, 1-24
illustrated, 3-8, 3-11
light
illustrated, 1-22
MultiBay adapter
spare part number, 3-9
specifications, 6-5
hardware
updating, 2-17
headphone
jack
illustrated, 1-16
pinout, A-2
heat sink
removing, 5-37
hinge cover
illustrated, 3-2, 3-10
removing, 5-17
K
keyboard
connector
illustrated, 1-18
pinout, A-7
removing, 5-10
with pointing stick
illustrated, 3-4
spare part number, 3-5, 5-9
without pointing stick
illustrated, 3-4
spare part number, 3-5, 5-9
L
LED board, 5-22
illustrated, 3-2
removing, 5-22
spare part number, 3-3, 5-22
LS-120 SuperDisk drive
illustrated, 3-11
spare part number, 3-9, 3-11
specifications, 6-9
Index I-3
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert Saved by: The Integrity Group Saved date: 09/12/00 2:37 PM
Part Number: 128679-005 File name: Index
M
maintenance
updating system, 2-17
maintenance and service guide
spare part number, 3-12
mass storage devices
illustrated, 3-11
spare part numbers, 3-11
memory, 5-13
expansion board
128 MB
spare part number, 3-12, 5-13
256 MB
spare part number, 3-12, 5-13
32 MB
spare part number, 3-12, 5-13
64 MB
spare part number, 3-12, 5-13
installing, 5-15
removing, 5-14
spare part number, 5-13
messages
fatal error, 2-7
warning, 2-5
microphone
jack
pinout, A-2
Microsoft
logo key
illustrated, 1-20
mini PCI
cover
illustrated, 3-10
mini PCI slot, 5-5
cover
illustrated, 1-24, 3-2
removing, 5-5
miscellaneous
spare part numbers, 3-12
Miscellaneous Plastics Kit
components
illustrated, 3-2, 3-10
spare part number, 3-3, 3-10
Miscellaneous Screw Kit
spare part number, 3-12
model table, 1-2, 1-4
models
computer, 1-2, 1-4
modem
card
illustrated, 3-8
Type II V.90
spare part number, 3-9, 5-5
installing, 5-6
monitor
connector
pinout, A-7
mono microphone
jack
illustrated, 1-16
mouse
connector
illustrated, 1-18
pinout, A-7
keys
illustrated, 1-22
MultiBay
illustrated, 1-14
light
illustrated, 1-22
release latch
illustrated, 1-24
I-4 Index
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert Saved by: The Integrity Group Saved date: 09/12/00 2:37 PM
Part Number: 128679-005 File name: Index
N
network interface card
illustrated, 3-2
installing, 5-6
Type II V.90
spare part number, 3-9
NIC
installing, 5-6
NIC card
illustrated, 3-2
num lock
key
illustrated, 1-22
light
illustrated, 1-22
P
packaging
precautions, 4-4
page down
key
illustrated, 1-20
page up
key
illustrated, 1-20
parallel
connector
illustrated, 1-18
pinout, A-3
password
clearing, 2-3
PC Card
slots
illustrated, 1-16
space saver
illustrated, 3-10
plastic parts, 4-1
pointing stick
illustrated, 1-22
POST
(Power-On Self-Test), 2-4
error messages, 2-4
power
cord
set requirements, B-1
spare part number, 3-12
default settings, 2-16
light
illustrated, 1-14
management, 1-13
levels, 1-13
switch
illustrated, 1-20
Power-On Self-Test (POST), 2-4
preparing computer for disassembly, 5-3
Q
QuickBoot, 2-13
R
real time clock battery
illustrated, 3-2, 3-10
removing, 5-21
removable drives
preventing damage, 4-2
Return Kit
spare part number, 3-12
RJ-11
cover
illustrated, 3-10
jack
illustrated, 1-16
pinout, A-1
RJ-45
cover
illustrated, 3-10
jack
illustrated, 1-16
RTC battery
illustrated, 3-2, 3-10
removing, 5-21
Index I-5
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert Saved by: The Integrity Group Saved date: 09/12/00 2:37 PM
Part Number: 128679-005 File name: Index
S
scroll lock
key
illustrated, 1-22
light
illustrated, 1-22
security
cable slot
illustrated, 1-16
default settings, 2-16
Security Management, 1-12
serial
connector
illustrated, 1-18
pinout, A-1
serial number, x
location, 3-1, 5-1
service consideration, 4-1
setup
computer, 2-9
software
Info Messenger, 2-17
updating, 2-17
speaker cables
removing, 5-25
specifications
AC adapter, 6-10
battery pack, 6-11
CD-ROM drive, 6-7
computer, 6-1
diskette drive, 6-6
display
12.1-inch, STN, 6-4
12.1-inch, TFT, 6-4
13.3-inch, 6-3
14-1-inch, 6-2
DVD-ROM drive, 6-8
hard drive, 6-5
LS-120 SuperDisk drive, 6-9
system DMA, 6-11
system I/O address, 6-13
system interrupts, 6-12
system memory map, 6-15
static shielding materials, 4-6
stereo
line-in jack
pinout, A-2
speaker
illustrated, 1-22
jack
pinout, A-2
illustrated, 1-16
suspend
button
illustrated, 1-20
light
illustrated, 1-14
switch cover
illustrated, 3-2, 3-10
removing, 5-18
system
IDs, 2-12
ROM updates, 2-17
system board, 5-29
Celeron 400-MHz processor, STN,
32 MB SDRAM
spare part number, 3-7, 5-31
Celeron 400-MHz processor, TFT,
64 MB SDRAM
spare part number, 3-7, 5-31
Celeron 466-MHz processor, HPA,
spare part number, 3-7, 5-31
Celeron 466-MHz processor, TFT,
spare part number, 3-7, 5-31
Celeron 500-MHz processor
spare part number, 3-7, 5-31
illustrated, 3-6
Pentium II 366-MHz processor
spare part number, 3-5, 5-30
Pentium II 400-MHz processor
spare part number, 3-5, 5-30
Pentium III 450-MHz processor
spare part number, 3-5, 5-30
Pentium III 500-MHz processor
spare part number, 3-5, 5-30
Pentium III 600-MHz processor
spare part number, 3-5, 5-30
Pentium III 650-MHz processor
spare part number, 3-5, 5-30
removing, 5-31
system DMA
specifications, 6-11
system I/O addresses
specifications, 6-13
system interrupts
specifications, 6-12
system memory map
specifications, 6-15
I-6 Index
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert Saved by: The Integrity Group Saved date: 09/12/00 2:37 PM
Part Number: 128679-005 File name: Index
T
U
technician notes, x
tilt feet
illustrated, 1-14
tools, 4-1
top cover, 5-23
illustrated, 3-4
removing, 5-23
spare part number, 3-5, 5-23
touch button
illustrated, 3-4
removing, 5-7
spare part number, 3-5, 5-7
touch button with TouchPad
illustrated, 3-4
spare part number, 3-5, 5-7
TouchPad
buttons
illustrated, 1-20
illustrated, 1-20
transporting
precautions, 4-4
troubleshooting
preliminary steps, 2-2
without diagnostics, 2-17
TV
connector
illustrated, 1-16
universal serial bus
connector
illustrated, 1-18
USB
connector
illustrated, 1-18
utilities, Compaq, 2-9
V
voltage converter board, 5-34
illustrated, 3-6
removing, 5-34
spare part number, 3-7, 5-34
volume control buttons
illustrated, 1-14
W
warning messages, 2-5
Web Agent, 1-10
Windows
application key
illustrated, 1-20
workstation
precautions, 4-4
Index I-7
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert Saved by: The Integrity Group Saved date: 09/12/00 2:37 PM
Part Number: 128679-005 File name: Index