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FM800
Original Operating Instructions read the operating instructions and the chapter on safety information before operating the machine. keep the operating instructions near the machine.
Dear Customer
Congratulations on your purchase of an FM800 coffee machine. We appreciate your confidence in us.
The FM800 is a powerful and space-saving coffee machine perfectly adaptable to your needs. With the FM800, you can quickly prepare high-quality, customized coffee specialties. Your customers will be impressed.
We hope you enjoy your coffee machine and that it will bring you many happy customers.
Sincerely, Franke Kaffeemaschinen AG
Table of contents
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 s yMbols used in the
. . . . . . . . . . . . . . . . 3
. . . . . . . . . . . . . . . . . . . . . . . . . . 4 d ePiction of error Messages
. . . . . . . . . . . . . . . . . . . . . . . . . . . 4 c olor code for error Messages
. . . . . . . . . . . . . . . . . . . . . . . . 4
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
g eneral safety concerns when using the
fM800 . . . . . . . . . . . . 6
s coPe of delivery and identification
. . . . . . . . . . . . . . . . . . . . . . . . 8 s coPe of delivery
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 fM800 coffee Machine
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
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. . . . . . . . . . . . . . . . . . . . . . . . . . 13
. . . . . . . . . . . . . . . . . . . . . . . . . . 14
i nstallation and technical data
. . . . . . . . . . . . . . . . . . . . . . . . . . 15 i nstallation
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
fM800 . . . . . . . . . . . . . . . . . . . . . 18 d aily coMMissioning of the
fM800 . . . . . . . . . . . . . . . . . . . . . 18
f illing and eMPtying
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 b eans and Powder
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
M ilk
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 s yruPs
( oPtional
) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
. . . . . . . . . . . . . . . . . . . . . 24
. . . . . . . . . . . . . . . . . . . . 25
. . . . . . . . . . . . . . . . . . . . . . . 26
d rink PreParation with ground coffee
. . . . . . . . . . . . . . . . . . . 27
) . . . . . . . . . . . . . . . . . . . . . . . . . 28
. . . . . . . . . . . . . . . . . . . . . 29
. . . . . . . . . . . . . . . . . . . . . . . . . 31 c leaning the control Panel
. . . . . . . . . . . . . . . . . . . . . . . . . . . 31
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 r ePlacing the frother
. . . . . . . . . . . . . . . 32
. . . . . . . . . . . . . . . . . . . . . . . . . 33
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
. . . . . . . . . . . . . . . . . . . . . . . . . . . 38 d ecoMMissioning
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
. . . . . . . . . . . . . . . . . . . . . . . . . . 40
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
h elP with ProbleMs concerning Product Quality
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Explanation of symbols
So that you can get the most out of your FM800we would like to familiarize you with the symbols used in the Operating
Instructions and software. For us, thorough information and open communication go without saying. ,
Symbols used in the Operating Instructions
! Danger
! Warning
! Caution
Note
DaNgEr INDICaTES POTENTIally lIFE-ThrEaTENINg DaNgEr Or gravE INjury.
WarNINg INDICaTES rISk OF
INjury.
CauTION INDICaTES rISk OF MINOr
INjury.
NOTICE INDICaTES POSSIbIlITy OF
DaMagE TO ThE MaChINE.
"Cleaning" the add-on unit or individual components.
4
4
01
01 i This symbol indicates tips, shortcuts and additional information.
Describes in text and pictures a step that you must perform.
Steps on a colored background are optional. They must be performed depending on the model of your machine.
Symbols used in the software
Navigating
Symbol Designation
Cancel button
Description
Cancel preparation
Start button
Back
Selection frame
Next page/Previous page
Back
Start preparation
Up one level
Selected option
Scroll through menus with multiple pages
Up one level on maintenance level
Symbols on the dashboard (non-self-service mode)
Symbol Designation Description
Franke Switch between maintenance level and product level
Milk
Coff ee bean
Chocolate
The milk container is empty or not installed correctly.
The coff ee bean hopper is empty or not installed correctly.
The powder container is empty or not installed correctly.
Drop
Grounds container
Cleaning and Maintenance
Grounds door
Flavour Station is empty or must be cleaned.
Grounds container must be emptied.
Maintenance must be performed on the machine.
Grounds door is open.
Screw wrench Service technician must be contacted.
Depiction of error messages
Marked products cannot be prepared.
The error message can be accessed via the glowing symbol on the dashboard.
Marked products cannot be prepared.
The error message can be accessed via the banderole in the corner.
Tür off en
Personal informieren.
Schliessen
If the entire system is aff ected by an error, then the error message will appear automatically.
Color code for error messages
Temporary interruption.
System still fully functional.
System functions with limitations.
System is not functioning.
If a symbol lights up on the dashboard, then additional information and instructions are displayed when the symbol is tapped.
help in the event of an error is available in the Troubleshooting chapter.
For your Safety
both you and the coffee machine are important to us. Therefore, we would like to provide you with detailed safety information. For us, a high degree of safety goes without saying. Protect yourself against residual risks arising from the functions of the machine.
Proper use
FM800
The FM800 is a coffee machine for use in food service, offices and similar environments. It is designed to process whole coffee beans, powder and fresh milk. your coffee machine is designed exclusively for preparing coffee drinks, powder drinks and hot water in accordance with these instructions and the technical specifications.
Refrigeration unit a refrigeration unit is part of your FM800. It is to be used only to cool milk in conjunction with preparing coffee drinks with an FM800 coffee machine.
Only use pre-cooled milk (2 - 5 °C or 36 - 41°F). Only use the
FraNkE clean solution. Other cleaning agents may leave residue in the milk system.
Cup warmer
(optional)
The cup warmer is an optional add-on unit for your FM800 coffee machine. It is intended only for warming coffee cups and glasses used for preparing drinks.
The cup warmer is not designed to dry dish towels or other cloths. It is not necessary to cover the cups to warm them.
Flavour Station
(optional)
The Flavour Station is intended only for the automatic pumping of syrups and other liquid aromas for the preparation of drinks.
The Flavour Station is not designed to pump viscous fluids such as sauces (e.g. chocolate sauce).
i
Do you have any questions or problems that are not addressed in these instructions? Please do not hesitate to contact Customer Service or your service technician.
General safety concerns when using the FM800
Important
• Do not operate the coffee machine or add-on units until you have completely read and understood these instructions.
• keep these instructions near your coffee machine.
• The FM800 is intended for use by trained personnel. Each operator of the FM800 must have read and understood the instructions. This does not apply for utilization in the selfservice sector. Machines in the self-service sector must be continuously monitored to protect the users.
• Children under 8 years of age and physically or mentally challenged persons must never be allowed to be alone at the machine and must always be supervised. Children are not allowed to play with the machine. Children are not permitted to perform cleaning on the machine. The machine is not appropriate for children under 8 years old.
• have the machine serviced at the scheduled intervals. regular maintenance will ensure the safe operation and high performance of your FM800.
• If the machines are sold or transferred to a third party, give the operating instructions to the next user.
• The configuration of your coffee machine may differ from that shown in the instructions. Please refer to your purchase agreement. additional accessories may be obtained directly from your retailer or from FraNkE kaffeemaschinen ag in aarburg,
Switzerland.
! Danger
Risk of death by electrocution!
• Never operate a machine that has been damaged or has a damaged power supply cable.
• If you suspect damage to the machine (for instance, a hot or burning odor), immediately unplug the machine from the outlet and contact your service technician.
If the power supply cable to this machine is damaged, it must be replaced by a special power supply cable.
• Only a qualified service technician should replace the power supply cable.
• Ensure that the machine and power supply cable are not near any hot surfaces such as gas or electric stoves or ovens.
• Ensure that the power supply cable is not pinched and does not rub against sharp edges. The machine contains electrically conductive parts. Opening the machines can pose risk of death.
• Never open or attempt to repair the machine yourself.
• Do not make any modifications to the machine that are not described in the operating instructions.
• Repairs should only be made by your service technician using original replacement and accessory parts.
! Warning
Risk of injury!
reaching into the machine may result in abrasions or crushing injuries from interior components.
• Only open the machine when daily work requires it (e.g. to clean the powder system, to empty the grounds container or to fill/ empty the water tank).
• Exercise care and caution when working in an open machine.
• Only service personnel should open the machine for any other reason.
Risk of injury, eye injury and damage to the machine!
Objects in the bean hopper, powder container or grinder may splinter and be ejected, leading to damage to the machine or injury.
• Never put anything into the bean hopper, powder container or grinder!
• Never poke any object around in the bean hopper, powder container or grinder.
Danger of burns!
The coffee and milk dispensers and the hot water dispenser are hot.
• Do not touch the outlets or nozzles.
The surfaces of the cup warmer are hot.
• Do not touch these surfaces.
Danger of scalding!
During cleaning, hot water and steam are released repeatedly.
• Keep hands away from the vicinity of the outlets.
When drinks are dispensed, the products themselves pose a risk of scalding.
• Always be careful with hot drinks!
! Caution
Risk of spoiled food residue!
If the machine is not cleaned regularly, milk and coffee residue may accumulate in the machine, clog the outlets or find its way into drinks.
• Clean the coffee machine and add-on units at least once a day.
• Read the chapter "Care of the FM800".
Risk of contamination!
When the machine is not in use for extended periods, residue may accumulate.
• Rinse the coffee machine and add-on units before initial use and when not in use for extended periods (more than 2 days).
Note
Damage from water jets!
The coffee machine is not protected against water jets.
• Do not use water jets or high-pressure cleaners to clean the machine.
Damage to the machine!
• Set the machine up out of the reach of children.
• Do not expose the machine to the elements, such as rain, frost or direct sunlight.
The power supply cable can pose a risk of tripping or be damaged.
• Never let the power supply cable hang loose.
Blockage in the powder system caused by incorrect raw materials!
• Take care to ensure that powder and beans are added to the correct containers. Observe machine equipment.
Scope of delivery and identification
The FM800 is a powerful coff ee machine. Its modern operating concept will help you keep your cool in any situation. listed below are ways to identify your machine and what is included in the standard scope of delivery.
Scope of delivery
FM800 basic model.
Item Designation
Cleaning tablets
(25 pcs.)
Milk cleaner
FM800
Originalbetriebsanleitung
Lesen Sie die Betriebsanleitung und das Kapitel Sicherheitshinweise, bevor Sie an der Maschine arbeiten. Bewahren Sie die
Betriebsanleitung bei der Maschine auf.
Cleaning brushes
Cleaning brush
Microfi ber cloth
Key
(for the locking mechanism of the door)
Cleaning container
Operating instructions 1h 328 703
Item no.
bk 328 399
1l 301 219
1l 301 376
1l 301 160
1h 325 974
—
The confi guration of your coff ee machine may diff er from that shown in the instructions. Please refer to your purchase agreement. additional accessories may be obtained directly from your retailer or from FraNkE kaff eemaschinen ag in aarburg, Switzerland.
Identification
Type plate
(example)
Name:
Serial-No.:
Install-No.:
ID-No.:
Type:
Voltage:
Frequency:
Power:
Fuse Protection:
Max. Inlet pressure:
Boiler:
Water capacity:
Operating pressure:
Franke Kaff eemaschinen AG
Franke-Strasse 9
CH – 4663 Aarburg
Switzerland
FCS4026 (FM800)
(Commercial Coff ee Machine)
00054321
466282
39.000.001
2M 1P H FM FS
400V 3L N PE
50 / 60 Hz
7500 W
16 A
0.8MPa
Coff ee
0.9l
1.0MPa
Water/Steam
0.9l
0.2MPa
Position of type plate
3
1
2
Type plate kE
(as an example for add-on units)
Franke Kaffeemaschinen AG
Franke-Strasse 9
CH-4663 Aarburg
Name:
Serial-No.
Install-No.:
ID-No.
Type:
Class:
Voltage:
Frequency:
Power:
Input current
Refrigerant
Charge
Switzerland
Refrierator KE320
(to Commercial Coffee Machine)
00056321
468689
40.000.001
KE320 1C1M FM
N
220 - 240 V
50/60 Hz
25 W
1.0 A
R134a
50 g
3
9
4
5
1
6
2
1
2
Model (for model codes, see below)
Technical data
3
4
Manufacturer
Identification code
5
6 apparatus number
Climate zone
8 Item number
9 Machine number
Model codes
Model code
FM800
2M
2P h
FM
TW
Component
Machine name
Number of grinders (max. 3)
Number of powder containers hot water
Warm and cold milk foam, warm and cold milk
Cup warmer (optional)
Description of machine
you have chosen enjoyment of every single coff ee with the FM800. In this section you will learn more about the functions and options of your coff ee machine and where the controls are located.
FM800 coff ee machine
Introduction
The coff ee machine has numerous options. To give you an overview of your machine, below is illustrated a sample confi guration.
Please note that your coff ee machine may look diff erent from the confi guration shown here.
Powder container
(Option)
Powder lid lock for front door
bean hopper
(up to 3 pieces)
hot water dispenser grounds door
Operator panel
Dispenser with automatic
height adjustment
Drip tray with drip grid
Add-on units
refrigeration unit
In many regions, milk is part of a good cup of coff ee. you can connect the refrigeration unit directly to the FM800 to make sure the milk doesn't spoil.
On/Off switch
(behind the door)
Flavour Station
(optional)
Our Flavour Station is available to you as an option for unusual creations. you can use the
Flavour Station to extend your off erings with up to three diff erent fl avors.
On/Off switch � (on the inside of the rear panel)
Cup warmer
(optional)
To enjoy coff ee at its best, you need pre-heated cups. The cup warmer fi ts perfectly on your
FM800.
On/Off switch
The control panel
Menu items on the control panel, with Quick Select as an example
FraNkE switches back and forth between maintenance level and product level.
Symbols (in Cash register mode and
Quick Select mode) indicate absent raw materials or errors.
Scroll forwards or backwards, respectively. as an alternative, you can also use your fi nger to stroke to the right or to the left.
Switch between the operating modes Inspire Me and Quick
Select.
Navigating
To select an option, tap on the respective fi eld.
Stroke a fi nger across the control panel for scrolling.
01
Switch to Energy saver mode
02
4
Select and confi rm q
button.
i
4
Tap on the control panel to exit the Energy saver mode.
Switch to the maintenance level.
Overview of operating modes
Cash register non-self-service
Quick Select
(optional with Credit Mode) non-self-service and/or self-service
Inspire Me
Self-service
The Cash register operating mode is particularly suitable for non-self-service utilization.
While your coffee machine is preparing one drink, add additional orders to the queue.
The Quick Select operating mode is the standard version. It is suitable for both non-self-service utilization and the self-service sector.
Once you have selected a product, the possible options that can be added to that product will appear.
The Inspire Me operating mode is particularly suitable in the self-service sector.
It inspires your customers to find perfect products to suit them.
Structure of the control panel:
• level 1: Product selection. Column with the possible options, the production status and the waiting list
Structure of the control panel:
• level 1: Product selection
• level 2: Drink Selection status
Individual adjustments:
• Display: 2x2 / 3x3 / 4x4 products per page
Individual adjustments:
• Display: 2x3 / 3x4 / 4x5 products per page
• activate Credit Mode
Structure of the control panel:
• level 1: Menu cards with prefiltered selection
• level 2: Product selection
• level 3: Drink Selection status
Individual adjustments:
• Option for switching between the operating modes
Quick Select and Inspire Me .
Overview of operating levels
Cash register
Product selection
Quick Select
Drink Selection status (if activated)
Product selection inspire Me
Function:
• Product preview
• Display product options
• Start preparation
Product selection Menu cards
Credit Mode in the Quick Select operating mode
Ristretto
3.00 CHF
Caramel Macchiato
5.50 CHF
Credit: 6.00 CHF
Milk coffee
4.00 CHF
Vanilla Macchiato
5.50 CHF
Macchiato
5.00 CHF
Vanilla milk coffee
4.50 CHF i
• No drink options can be added in the Drink Selection status when using a setting with Credit Mode .
• Credit Mode is activated in the My settings menu under 1 Set
Machine , 1.5 accounting. Select activate accounting.
Display:
• Product prices
• Credit
• Missing credit
The suitable operating mode is dependent on your utilization of the coffee machine, your product range and the preferences of your customers.
your service technician will be happy to help you set the operating mode suitable for you.
Installation and technical data
your FM800 must be properly installed so that you can operate it correctly – your service technician will do that for you. you'll have to take care of a few things first. you'll find the prerequisites for problem-free enjoyment of your coffee machine here.
Installation
Preparations
• The power connection for the coffee machine must be protected by a ground fault circuit interrupter (gFCI).
• Each terminal of the power supply must be able to be interrupted by a switch.
• The water connection must have a shut-off with a check valve and filter and must meet the requirements of the technical data. (Only when being used with a water connection)
• If your coffee machine has an electrical connection other than the one described in the table opposite, you will have received additional information regarding the installation with your order confirmation.
• The water connection to your coffee machine must be accomplished with the hose set that is supplied with it. Do not use any other water hoses that happen to be present.
Installation you must have completed these preparations before your service technician can install the coffee machine at your location.
your service technician will install your coffee machine and put it into operation for the first time. The technician will walk you through the basic functions.
Technical data of the FM800 bean hopper
Powder container grounds container boiler volume
Thermoblock
Electrical connection
Noise emission
Weight
Cold water connection
(optional)
Water pressure
Shut-off cock
Water hardness
Ideal ph value
Funnel
Drain pipe ambient conditions
1.2 kg per grinder
1 kg per container 2 x 0.5 kg
(optional double powder dosing unit)
45 cakes
(optional: coffee ground chute)
Coffee 0.9 liters at 2.5 kW hot water/steam 0.9 liters at 2.5 kW
2 kW
400 v 3l N PE 7.5 kW 50/60 hz Fuse: 16 a
220–240 v 1l N PE 4.5 kW-5.4 kW 50/60 hz Fuse: 30 a
(locked)
200–240 v 3l PE 3.6 kW-5.4 kW 50/60 hz Fuse: 30 a
(locked)
< 70 db (a) approx. 55 kg per machine g 3/8 " external thread
80 - 800 kPa (0.8 - 8.0 bar) with check valve and filter max. 70 mg CaO/1 l water (7 dh, 13 °fh)
7 d = 50 mm (2") with siphon dmin = 1" humidity: max. 80% ambient temperature: 10 - 35 ° C
Dimensions of the FM800
Front view Side view
Installation dimensions of the FM800
300 300 300
800
300 200
800
200
Top view adjustable feet
(optional)
40 mm foot
70 mm foot
100-mm (4") foot
520 mm + 40 mm = 560 mm
520 mm + 70 mm = 590 mm
520 mm + 100 mm = 620 mm
582 582
Cross-section from above (buffet feed-through)
180
90
180
90 d1 d1 d1 d2 d2 d1 d2 d2 d1 bore hole for cable and feed lines d2 bore hole for grounds ejection min 50
120 mm
120 mm
The dimensions are specified in millimeters.
Prepare a stable, ergonomic surface (min. load capacity: 150 kg or 330.7 lb). The operator panel should be at eye level.
Distance to the wall must be at least 50 mm. Clearance above the machine must be at least 200 mm.
adjustable feet (optional) can be used to compensate for unevenness or height differences.
If optional add-on units are installed, up to an additional 300 mm may be required per add-on unit.
Observe the connection requirements of the add-on units.
Technical data for the refrigeration unit
(optional)
Milk container 10 liters or 2 x 4.5 liters
Electrical connection
Electric cable ambient conditions
Weight
Width
Depth height
200 - 240 v 1l N PE 100 W 50/60 hz Fuse: 10 a
2000 mm humidity: max. 80% ambient temperature: 5 - 32 °C approx. 24 kg
300 mm
580 mm
545 mm
Technical data for the cup warmer
(optional)
Capacity
Electrical connection
Electric cable up to 120 cups
(depending on cup size)
200 - 240 v 1l N PE 300 W 50/60 hz Fuse: 10 a
2000 mm
Weight
Width
Depth height
17 kg
300 mm
580 mm
545 mm
Technical data for the Flavour Station
(optional)
Capacity
Electrical connection
Electric cable
Weight up to 3 varieties of syrup
100 - 240 v 1l N PE 75 W 50/60 hz Fuse: 10 a
2000 mm
20.4 kg
Width
Depth height
200 mm
456 mm
553 mm adjustable feet
(optional)
40 mm foot
70 mm foot
100-mm (4") foot
520 mm + 40 mm = 560 mm
520 mm + 70 mm = 590 mm
520 mm + 100 mm = 620 mm add-on unit installation dimensions min 50
Place the add-on units in line with the machine name and at eye level.
Distance to the wall must be at least 50 mm. Clearance above the machine must be at least 200 mm.
adjustable feet (optional) can be used to compensate for unevenness or height differences.
If optional add-on units are installed, up to an additional 300 mm may be required per add-on unit.
Commissioning
In this chapter you will learn how to start up your FM800 coff ee machine for the fi rst time. In addition to the start-up procedure, you will furthermore learn about processes that take place automatically during commissioning.
Initial commissioning of the FM800
your service technician will put your coffee machine in operation for the first time and instruct you in its operation.
any recommissioning tasks will also be carried out by your service technician.
Daily commissioning of the FM800
01
Warnung
Danger of scalding!
From hot water, splatters and hot steam.
Do not touch the machine below the outlets or the outlets themselves.
4
Energy saver mode
Tap on the control panel.
02
4
The coffee machine vents the boiler system and rinses automatically while heating.
i
4 add coffee beans, powder, milk and syrup, if necessary.
4
03
Coffee machine is ready for operation.
Filling and emptying
Ensure that all ingredients are always available. That way you will able to off er your customers the wide assortment of your product range at all times. get primed for a successful day.
Beans and powder
Filling the coff ee bean and powder containers
! Warning
Risk of injury, eye injury and damage to the machine!
Objects in the bean hopper or grinder may splinter and be ejected, leading to damage to the machine or injury.
Never put any objects in the coff ee bean hopper or grinder.
Never poke around in the bean hopper or grinder with any object.
i
4 Observe your machine confi guration when fi lling the containers. a possible composition can be found in the Machine description chapter.
01
4 raise the cover.
02 03
4
Depending on the machine equipment, fi ll with coff ee beans or powder.
4 attach cover.
Emptying the bean hopper
01 02 03 04
Note
Press the safety slide downwards and pull it away towards the front until it engages.
4 remove the coff ee bean hopper straight up.
4
The quality of the coff ee may be impaired!
Dry the bean hopper well after cleaning it. There must not be any residue from cleaning agents.
4
Empty, clean and dry the bean hopper.
4 replace the bean hopper.
Slide the safety slide back to end stop.
Emptying the powder container
Note
Powder may escape!
Always transport the powder container closed in an upright position.
4
01
Slide the powder container forward approx. 2 cm.
4
02 remove the powder container straight up.
4
!
Caution
Risk of injury!
From the powder container's screw conveyor.
Exercise care when cleaning the powder container and dry it well.
03 04
4
Empty, clean and dry the powder container.
4 attach powder container and slide it back until it engages.
04
Emptying the grounds container
Note
Formation of mildew due to coff ee residue!
Empty and clean the grounds container at least once daily.
4
01 02
Tür off en
Personal informieren.
Open the grounds container door and remove the grounds container.
Schliessen
4
The message Door open appears on the control panel.
03
4
Empty, clean and dry the grounds container.
04
4 replace the grounds container and close the grounds container door.
Milk
Filling the refrigeration unit
Note
The quality of the milk may be impaired!
Only use pre-cooled milk
Touch the intake hose only after sanitizing hands or wear disposable gloves.
4
01 unlock the door as necessary.
Press the release button and open the refrigeration unit.
4
02 remove the intake hose and pull away the milk container to the front.
4
03
Fill milk.
05
4
Slide the milk container back to end stop.
4
Make sure that the refrigeration unit is switched on.
Close the refrigeration unit.
Prepare milk system
01
Switch to the maintenance level.
02
My Settings
Media/Data down- and upload
Cleaning and Maintenance
4
Select Cleaning and Maintenance.
03
ErrOr lOg files
Clean coffee machine
Clean Flavour Station rinse coffee machine
Prepare milk system
Prepare syrup system
4 Wipe protection
Type 1
Type 2
Starting...
Starting...
Select Prepare milk system.
04
4
ErrOr lOg files
Clean coffee machine
Clean Flavour Station rinse coffee machine
Prepare milk system
Prepare syrup system
Wipe protection
Type 1
Type 2
Starting...
Starting...
When used with two types, repeat steps 4 and 5.
Select and confi rm Start .
05
4
ErrOr lOg files
Clean coffee machine
Clean Flavour Station rinse coffee machine
Prepare milk system
Prepare syrup system
Wipe protection
Milk type 1 being prepared.
Observe instructions on the control panel.
Emptying the refrigeration unit
01
Note
The refrigeration unit may not be used to store milk!
remove the milk when the refrigeration unit is not in use.
4 unlock the door as necessary.
Press the release button and open the refrigeration unit.
4
02
Take out the intake hose and pull away the milk container to the front.
4
03
Store the milk in a refrigerator or dispose of it, if necessary.
!
04
4
Caution
Health risks due to spoiled milk!
If the machine is not cleaned regularly, milk residue may accumulate in the machine, clog the dispensers or fi nd its way into drinks.
Clean the refrigeration unit and the milk system at least once a day using the automatic cleaning program
4
Clean the milk container and the refrigeration unit.
05 06
4
Insert milk container and guide the intake hose through the opening in the cover.
4
Press On/Off to switch off the refrigeration unit when no longer needed.
Close the refrigeration unit.
01
Syrups
(optional)
Filling the Flavour Station i
4
When you assign a new syrup type to a pump, do not forget to update the assignment in Adjust menu A under ...
.
Press the release button and open the Flavour Station.
02 03
4
Place syrups in Flavour Station and insert all tubes.
4
Press On/Off to switch on the
Flavour Station if needed.
Close the Flavour Station.
Preparing the Flavour Station
01 02
Switch to the maintenance level.
My Settings
Media/Data down- and upload
Cleaning and Maintenance
4
Select Cleaning and Maintenance .
03 04 05
ErrOr lOg files
Clean coffee machine
Clean Flavour Station rinse coffee machine
Prepare milk system
Prepare syrup system
4 Wipe protection
Type 1
Type 2
Type 3
Starting...
Starting...
Starting...
Select Prepare Flavour Station
ErrOr lOg files
Clean coffee machine
Clean Flavour Station rinse coffee machine
Prepare milk system
4
Prepare syrup system
Wipe protection
Type 1
Type 2
Type 3
Starting...
Starting...
Starting...
When used with several types, repeat steps 4 and 5.
Select and confi rm Start .
4
ErrOr lOg files
Clean coffee machine
Clean Flavour Station rinse coffee machine
Prepare milk system
Prepare syrup system
Wipe protection
Syrup type being prepared.
Observe instructions on the control panel.
Emptying the Flavour Station
01 02 03 04
Press the release button and open the Flavour Station.
4 remove the hose and remove the syrup for the required type of syrup.
4
Clean the syrup system if necessary.
4
Press On/Off to switch off the
Flavour Station when no longer needed.
Close the Flavour Station.
Preparing drinks
you chose the FM800 because you love coff ee and want to off er your customers something special. In this section you will fi nd information about preparing drinks and the variations possible for your specialty drinks.
Preparing drinks with Quick Select
i use the hot water outlet for obtaining hot water.
4
01
Place an appropriate cup or glass under the outlet.
4
! Warning
Risk of scalding or burning!
The dispensers and drinks are hot.
Do not touch the area under the outlets.
In case of scalding or burns, immediately cool the aff ected area and, depending on the severity of the injury, consult a doctor.
i
4 The preparation can be interrupted with the button. The button appears as soon as preparation is started.
02
4
Select product.
03 04 05
4
The Drink Selection product preview appears.
Select Product options.
4
Start preparation with button.
4
The outlet moves downward.
Preparation begins.
Product selection appears.
The drink is ready.
Preparing drinks with Cash Register
i
When you prepare several drinks in succession, please observe the following:
• have a sufficient number of glasses or cups ready to hand.
• you can include new products in the waiting list on a continuous basis during the preparation stage.
• Drinks can be selected and deleted in the waiting list.
• The current preparation can be interrupted with the button. The waiting list will not be deleted as a result.
i use the hot water outlet for obtaining hot water.
4
01
Place an appropriate cup or glass under the outlet.
4
! Warning
Risk of scalding or burning!
The dispensers and drinks are hot.
Do not touch the area under the outlets.
Pay attention and work carefully
In case of scalding or burns, immediately cool the aff ected area and, depending on the severity of the injury, consult a doctor.
4
02
Select Product options.
03
4
Select product.
Preparation begins.
04 05 06
4
Include additional drinks in the waiting list if necessary.
4
Start each subsequent preparation with the button.
The outlet moves downward.
Next preparation begins.
4
Product selection appears.
all drinks are ready.
Preparing drinks with Inspire Me
01 i use the hot water outlet for obtaining hot water.
4
Place an appropriate cup or glass under the outlet.
02 03
4
Scroll through the menu cards.
4 use your fi nger to tap on the desired menu card.
Drink overview appears.
4
! Warning
Risk of scalding or burning!
The dispensers and drinks are hot.
Do not touch the area under the outlets.
In case of scalding or burns, immediately cool the aff ected area and, depending on the severity of the injury, consult a doctor.
4 i
The preparation can be interrupted with the button. The button appears as soon as preparation is started.
4
04
Select product.
05
4
The Drink Selection product preview appears.
Select Product options.
06 07
4
Start preparation with button.
4
The outlet moves downward.
Preparation begins.
Menu cards appear.
The drink is ready.
01
Drink preparation with ground coff ee, using Quick Select as an example
02 03 04
Place an appropriate cup or glass under the outlet.
4
Open powder lid.
4
Select product.
4
Select Product options.
05
4 add powder.
Close powder lid.
4
! Warning
Risk of scalding or burning!
The dispensers and drinks are hot.
Do not touch the area under the outlets.
In case of scalding or burns, immediately cool the aff ected area and, depending on the severity of the injury, consult a doctor.
4 i
The preparation can be interrupted with the button. The button appears as soon as preparation is started.
4
06
Start preparation with .
The outlet moves downward.
Preparation begins.
4
07
Drink overview appears.
The drink is ready.
Steam dispenser (Autosteam), using Quick Select as an example
01 02 i your autosteam Pro is suitable for manual heating and foaming of milk and for heating up other drinks.
4 hold suitable vessel under the steam outlet.
4
Select autosteam product selection.
4
! Warning
Risk of scalding or burning!
The dispensers and drinks are hot.
Do not touch the area under the outlets.
In case of scalding or burns, immediately cool the aff ected area and, depending on the severity of the injury, consult a doctor.
04 05
4 i
• Preparation continues until your drink has achieved a certain temperature.
• The preparation can be interrupted with the button. The button appears as soon as preparation is started.
4
03
Start preparation with .
Preparation begins.
4
The product has reached a certain temperature.
Overview panel appears.
4
Wipe off the steam outlet after each use with a damp cloth.
Care of the FM800
Even a coff ee machine like the FM800 must be cared for. To ensure high-quality fl avor, the FM800 must be cleaned at least once a day and serviced at regular intervals.
Introduction to automatic cleaning
i
Your responsibility for the perfect coff ee experience
The perfect coff ee experience depends on a perfectly cleaned coff ee machine. Increase the quality of your products!
Clean your coff ee machine at least once a day and more frequently if necessary.
Follow the 5-step method for all removable parts.
accessories required:
• Cleaning tablets
• Microfi ber cloth
• brush set
• Cleaning container
I
5-step method for removable parts
II III remove coarse dirt with a brush.
4
Soak the parts in water with a mild detergent.
4
Wash the parts.
IV V
4 rinse the parts thoroughly.
4
Dry the parts.
This is how the automatic cleaning is started
01
Switch to the maintenance level. verify with PIN Code if necessary.
i 02
Media/Data down- and upload
Cleaning and Maintenance
4
The PIN Code is set at the factory to 0000. you can change the PIN Code together with your service technician.
4
Select Cleaning and
Maintenance.
03
! Warning
ErrOr lOg files
Clean coffee machine
4
Danger of scalding!
From hot water and hot steam Do not touch the machine below the outlets or the outlets themselves.
4
Clean Flavour Station rinse coffee machine
Prepare milk system
Prepare syrup system
Wipe protection
Select Clean coff ee machine and confi rm.
04
01 02
05
01 02 i
During cleaning, do not open the grounds container door unless the machine prompts you to do so; otherwise malfunctions could occur and the cleaning will have to be restarted.
03 04 03 04
4
Follow the instructions on the control panel and confirm with
Continue .
4
The machine guides you to the next step.
i
The machine can switch either back to the maintenance level or into Energy saver mode.
your service technician can adjust this option for you.
Rinsing the FM800 manually
01 i
• rinsing is no substitute for daily cleaning! rinsing is necessary to prevent residue build-up in the coffee and milk systems!
• The FM800 automatically rinses after certain time intervals, as well as when it is switched on or off.
• The machine should be rinsed before initial use and when not in use for extended periods (more than 2 days).
4
Switch to the maintenance level.
02
My settings
Media/Data down- and upload
Cleaning and Maintenance
Select Cleaning and Maintenance.
i
4 rinsing can be canceled with the button.
! Warning
4
Danger of scalding!
From hot water.
Do not touch the machine below the outlets or the outlets themselves. Do not place anything on the drip grid.
4
03
ErrOr lOg files
Clean coffee machine
Clean Flavour Station rinse coffee machine
Prepare milk system
Prepare syrup system
Wipe protection
Select rinse coffee machine and confi rm.
FM800 is being rinsed.
01
Cleaning the control panel
02
Switch to the maintenance level.
My settings
Media/Data down- and upload
Cleaning and Maintenance
4
Select Cleaning and Maintenance.
03 i
ErrOr lOg files
Clean coffee machine
Clean Flavour Station rinse coffee machine
Prepare milk system
Prepare syrup system
Wipe protection 4
The control panel block cannot be canceled. The control panel block lasts 20 seconds.
4
Select Wipe protection
Control panel is blocked for 20 seconds.
4
04
Service Menu
My settings
Media/Data down- and upload
Cleaning and Maintenance
Clean the monitor.
Service level appears.
Maintenance plan
Frequency
Daily
Daily
Task
Clean the FM800 rinse the FM800
Information
See page 30
See page 31
Monthly
Monthly
Every six months
Every six months
Clean the coffee bean hopper
Clean the powder container replace the frother replace the refrigeration unit intake hose
See page 20
See page 20
See page 32
See page 32
Contact a service technician.
Every six months, after 40,000 drinks, or as necessary Maintenance by service technician
01
Replacing the frother
02
Service Menu
My settings
Media/Data down- and upload
Cleaning and Maintenance
4
Switch to Energy saver mode.
remove the dispenser head.
03 i
4 Make sure that an FM logo is visible on the frother when it is replaced.
4 replace the frothing head and insert the dispenser head.
01
Replacing the refrigeration unit intake hose
02 03
Service Menu
My settings
Media/Data down- and upload
Cleaning and Maintenance
4 4
Switch to Energy saver mode.
Open the refrigeration unit, remove the milk container and replace the intake hose.
Insert the milk container and close the refrigeration unit.
Completed
Configuration
your FM800 is completely and individually programmable — which means the coffee machine is just as flexible as you are. We have kept the programming simple to make your job easier. Try it for yourself.
Introduction to programming
i
• all programming menu items are shown on the following pages. Some of these menu items may not feature on your FM800, depending on the configuration.
• you determine the Pin Code for the My Settings menu together with your service technician at the time of commissioning. The PIN Code is set at the factory to 1111. We recommend that you make a note of the Pin Code for the My Settings menu here:
01
Switch to the maintenance level.
02
Service Menu
My settings
4
Media/Data down- and upload
Cleaning and Maintenance
Select Menu.
i
Save the changes in each case with Save .
Menu tree Maintenance
Service Menu
My settings used only by your service technician
Shall be introduced in this chapter.
The service technician sets the access rights for the My
Settings menu for you.
Media/Data down- and upload
Cleaning and Maintenance
Shall be introduced in this chapter.
Shall be introduced in the chapter Care of the FM800.
My settings
Confi guring options yes/No or On/Off can be changed by tapping on them.
The visible value is active.
Parameters can be shifted by dragging. The value in the frame is active.
Tap in the arrow to display selection and to select.
Menu tree My settings
1 Confi gure machine
2 Confi gure products
3 Date and time
7 PIN Code
1.1 Language
1.2 Operating mode
1.3 Temperatures
1.5 Accounting
1.12 Edge Lightning
1.15 Cleaning options
3.2 Date/Time
3.3 Timer 1
3.4 Timer 2
3.5 Timer 3
3.6 Timer 4
7.2 My settings/ Media / Download
7.5 Maintenance
7.6 Key (secured) products
7. ON/OFF Machine
Structure of the control panel
The left column shows the different menu items of the current level.
language
(example)
displays the menu item that can be edited.
Confi guring the machine
1 Confi gure machine
Language
1.1 language
1.2 Operating mode
1.3 Temperatures
1.5 accounting
1.12 Edge lightning
1.15 Cleaning options language
1.1 Language
1.2 Operating mode
1.3 Temperatures
1.5 Accounting
1.12 Edge Lightning
1.15 Cleaning options back back goes up one level.
Save
Configurable options.
Desired action
Selecting the language
Changing number of products per page
Switching button tones On/Off
Changing the drink temperature
Configuring accounting
Changing color of Edge lightning
Selecting Cleaning reminder
Menu item language
Operating mode
Operating mode
Temperatures accounting
Edge lightning
Cleaning options
Information / Instruction
Determine language with Select.
Change Products per page.
Confirm with yes/No.
Modify temperature in percent, starting from configured value.
Confirm with On/Off.
Select color progression or configure exact rgb color value.
Switch buzzer On/Off.
Confi guring products
1
2
Define products Cappuccino cold
Coffee general Coffee
Water quantity
Milk
Selection
Test
4
5
6
7 i
• you can save each product three times according to user specifications. The original cannot be changed.
• The only parameters displayed are the ones that the products contains.
• Specifications in percent always proceed from a preset value.
• Tips for configuring the parameters can be found in the chapter help with problems concerning product quality.
3 back Save
Desired action
Selecting a product
Changing product designation and product text
Determining price
Modifying Coffee quant., grinders, Pre-inject quantity and Pressure
Configuring milk quantity
Configuring foam quantity
Changing powder options adding, removing syrups
Preparing test product
Determining drink variation that is to be prepared under this name
Saving drink settings
Foam
Powder
Flavour
Test general general
Coffee
Milk
Menu item
Save
Information / Instruction
Select the product to be defined with Select, then select the variant to be processed.
Enter product designation and select product text.
Determine Plu, price and token, select Free option.
adjust parameters.
adjust milk quantity in percent.
adjust foam quantity in percent.
adjust Water quantities 1 and 2, Powder quantities 1 and 2 in percent.
adjust syrup quantities of the various flavours in percent.
use Test to prepare the selected product using the modified settings.
Mark variation, then confirm with a checkmark.
Save the drink setting with Save.
reference number
4, 1
2, 7
2, 7
6
1, 5
3
2, 7
2, 7
2, 7
2, 7
Date and Time
Date and time
Desired action Menu item
Selecting between 12 h and 24 h display Date/Time
Configuring the date and time Date/Time
Configuring day to change between
Standard Time and Daylight Savings Time Date/Time
Configuring time to change between
Standard Time and Daylight Savings Time Date/Time
Configuring timers
Timer 1
Timer 2
Timer 3
Timer 4
3.2 Date and time
3.3 Timer 1
3.4 Timer 2
3.5 Timer 3
3.6 Timer 4
PIN Code
7 PIN Code
7.2 My settings/ Media / Download
7.5 Maintenance
7.6 Key (secured) products
7.7 On/Off Machine
Information / Instruction
Select with Select.
Configure parameters for Day, Month, year, hour and Minute.
Configure the day to change with Select.
Configure changeover time in minutes after midnight.
activate timer with On/Off.
Configure the switch-on and switch-off times.
Configure active days of week.
Desired action
Change Pin Code.
Menu item
The menu for which the Pin Code is to be changed.
Functionality
Select grid in order to change the Pin Code.
Decommissioning and disposal
Do you want to shut down your FM800 coff ee machine for longer periods or dispose of it? Take advantage of our service. We recycle your coff ee machine at a rate of nearly 100%, in order to protect the environment and resources.
Decommissioning
With each decommissioning
01 02 03
Clean the coffee machine and its components. help for this can be found in the chapter
Care of the FM800.
4
Empty the bean hopper and powder container.
Empty the milk container.
4
Empty the Flavour Station.
04
Temporary decommissioning
05
Install menu
My settings
Media/Data down- and upload
06
Cleaning and Maintenance
Call up Energy saver mode and disconnect the machine from the power supply.
4
Switch off the add-on units and disconnect them from the power supply.
4
Turn off the water supply and empty the water tank if there is one.
4 For decommissioning for a maximum of three weeks, continue with step 4.
For a longer or a permanent decommissioning, please follow the instructions under Note.
long-term decommissioning and storage
Note
Secure functional capability!
Contact your FRANKE service team for proper decommissioning and storage.
have the service technician drain the coffee machine and observe proper storage conditions:
Storage temperatures: -10 °C to +50 °C humidity: max. 80%
If you plan to start using your machine again later, taking advantage of our service is essential.
The coffee machine must be maintained, installed and cleaned prior to drink preparation.
Proper functioning of the coffee machine cannot be ensured otherwise.
Disposal
Disposing of consumable materials
• beans, powder and coffee grounds can be used for compost.
• Milk, water and syrup can be disposed of in the waste-water system.
• Cleaning tablets, clean solution and descaling agents should not be permitted to enter sewage lines. Dispose of in accordance with official regulations.
Disposing of the coffee machine you can return your coffee machine directly to your retailer at no charge. We assume responsibility for disposal for you in order to ensure environmental protection and conservation of resources.
Troubleshooting
If a problem occurs, your FM800 coff ee machine will give you instructions. Events and information are shown on the display. Should you be unable to resolve a problem despite all best eff orts, please contact our service department.
Overview of machine errors
Non-self-service mode Self-service mode
In non-self-service mode, an error is displayed by means of a glowing symbol.
Pulverbehälter ist fast leer!
Bitte Pulver füllen.
Schliessen
Message with an instruction.
Bohnenbehälter ist fast leer!
Personal informieren.
Schliessen
Message with an instruction for your customer i
• The color codes for the error messages can be found in the
Symbols chapter.
• If the entire system is affected by an error, then error messages will appear automatically.
Color code for error messages
Temporary interruption.
System functions with limitations
System still fully functional System is not functioning.
In self-service mode, an error is displayed by means of a colored corner
Help with machine errors
Event no.
002
226
227
228
229
230
231
131
132
133
160
170
200 to 211
221
222, 223
119
120
121
122
123
125
126, 127
130
101
110
112
114
003 to 072
090
099
100
Event text
Door open
Maintenance required
Water filter grounds container full
Empty grounds container
Flowmeter error 1
Clean agitator
Flowmeter error 2
Center powder container
No ground coffee
Fill left container
Fill center container
Fill right container
Powder lid open brewing chamber open add cold milk
Milk empty
Fill cold milk container 2
Milk container 2 empty battery low
Check water tank accounting CS
Communication FS
Communication FM
Cleaning recommended
Cleaning required
Flavour cleaning
Flavour cleaning
Priming Flavour
Priming milk
Solution/instructions
Close door.
restart the machine. If the error is not cleared, contact customer service.
Perform maintenance according to maintenance plan. reset counters.
Contact customer service.
Empty grounds container.
Empty grounds container.
restart machine or select additional product.
Clean mixer chamber.
restart or select additional product.
add powder.
add coffee beans or powder and select the product again or cancel.
refill beans in left container.
refill beans in center container.
refill beans in right container.
Close powder lid.
Select next product.
Fill milk tank.
Fill milk tank.
Fill milk tank.
Fill milk tank.
Contact customer service.
Fill fresh water tank. Empty waste water tank.
restart the machine. If the error is not cleared, contact customer service.
Contact customer service.
Contact customer service.
Perform cleaning.
Perform cleaning.
Clean the Flavour Station.
Clean the Flavour Station.
Perform priming.
Perform priming.
Help with problems concerning product quality
Tasteless coffee
Possible causes grind too coarse
Too little powder
Temperature too low
Coffee is too old
Solution
Select a finer grind
Increase amount of coffee
Increase temperature
Store coffee properly
Coffee tastes strange
Possible causes
Poor grind
Minimal coffee usage
Coffee beans bad residual cleaning solution
Cup dirty
Water (chlorine, hardness, etc.)
Solution
Contact customer service load smaller amount of coffee replace coffee beans rinse the machine
Check dishwasher have water quality checked
Consistency of powder products
Possible causes viscous
Watery lumpy
Solution use less powder use more water use more powder use less water
Clean the powder system
Coffee tastes bitter
Possible causes
Temperature too high grind too fine
Too little powder roast too dark
Solution lower coffee temperature
Select a coarser grind
Increase amount of coffee
Change coffee
Coffee tastes sour
Possible causes
Temperature too low roast too light grind too coarse
Solution
Increase coffee temperature
Change coffee
Select a finer grind
Taste of powder products
Possible causes
Too sweet
Not sweet enough
Strange taste
Solution use less powder use more water use more powder use less water
Clean the powder system
Index
Not available for zero series
Consumable materials
Item
Cleaning tablets (25 pcs.)
Cleaning tablets (100 pcs.)
Milk cleaner
Frother
Order number bk 328 399 bk 328 400
1l 301 219
1h328465
Franke kaff eemaschinen ag
Franke-Strasse 9
4663 aarburg – Switzerland
Tel. +41 (0) 62 787 31 31 www.franke.com
your distribution partner:
Issued 09.2012 / order number: 1h 328 762 / revision 0
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