Siemens SIMATIC IPC627C Technical data

 SIMATIC IPC627C
1
___________________
Introduction
2
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Description
SIMATIC
Industrie PC
SIMATIC IPC627C
3
___________________
Application planning
4
___________________
Mounting
5
___________________
Connecting
6
___________________
Commissioning
Getting Started
7
___________________
Troubleshooting
8
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Dimensional drawings
A
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Appendix
09/2011
A5E02669077-03
Legal information
Legal information
Warning notice system
This manual contains notices you have to observe in order to ensure your personal safety, as well as to prevent
damage to property. The notices referring to your personal safety are highlighted in the manual by a safety alert
symbol, notices referring only to property damage have no safety alert symbol. These notices shown below are
graded according to the degree of danger.
DANGER
indicates that death or severe personal injury will result if proper precautions are not taken.
WARNING
indicates that death or severe personal injury may result if proper precautions are not taken.
CAUTION
with a safety alert symbol, indicates that minor personal injury can result if proper precautions are not taken.
CAUTION
without a safety alert symbol, indicates that property damage can result if proper precautions are not taken.
NOTICE
indicates that an unintended result or situation can occur if the relevant information is not taken into account.
If more than one degree of danger is present, the warning notice representing the highest degree of danger will
be used. A notice warning of injury to persons with a safety alert symbol may also include a warning relating to
property damage.
Qualified Personnel
The product/system described in this documentation may be operated only by personnel qualified for the specific
task in accordance with the relevant documentation, in particular its warning notices and safety instructions.
Qualified personnel are those who, based on their training and experience, are capable of identifying risks and
avoiding potential hazards when working with these products/systems.
Proper use of Siemens products
Note the following:
WARNING
Siemens products may only be used for the applications described in the catalog and in the relevant technical
documentation. If products and components from other manufacturers are used, these must be recommended
or approved by Siemens. Proper transport, storage, installation, assembly, commissioning, operation and
maintenance are required to ensure that the products operate safely and without any problems. The permissible
ambient conditions must be complied with. The information in the relevant documentation must be observed.
Trademarks
All names identified by ® are registered trademarks of Siemens AG. The remaining trademarks in this publication
may be trademarks whose use by third parties for their own purposes could violate the rights of the owner.
Disclaimer of Liability
We have reviewed the contents of this publication to ensure consistency with the hardware and software
described. Since variance cannot be precluded entirely, we cannot guarantee full consistency. However, the
information in this publication is reviewed regularly and any necessary corrections are included in subsequent
editions.
Siemens AG
Industry Sector
Postfach 48 48
90026 NÜRNBERG
GERMANY
A5E02669077-03
Ⓟ 09/2011
Copyright © Siemens AG 2011.
Technical data subject to change
Table of contents
1
Introduction................................................................................................................................................ 5
2
Description................................................................................................................................................. 7
3
4
5
6
7
2.1
Exterior design ...............................................................................................................................7
2.2
Operator Controls ..........................................................................................................................9
2.3
Connection elements ...................................................................................................................11
2.4
Status displays .............................................................................................................................15
Application planning................................................................................................................................. 17
3.1
Transport......................................................................................................................................17
3.2
Unpacking and checking the delivery unit ...................................................................................17
3.3
Device identification data .............................................................................................................18
3.4
Ambient and environmental conditions........................................................................................19
3.5
Permitted mounting positions.......................................................................................................20
Mounting.................................................................................................................................................. 23
4.1
Installing the device .....................................................................................................................23
4.2
Installing the device with mounting brackets ...............................................................................24
4.3
Installing the device with the vertical mounting kit .......................................................................24
4.4
Installing the device with the vertical mounting kit for PC port access from the front..................27
Connecting .............................................................................................................................................. 29
5.1
Connecting peripherals ................................................................................................................29
5.2
Connecting the 100 - 240 V AC Power Supply............................................................................30
5.3
Connecting the (24 V) DC power supply .....................................................................................33
5.4
Connecting equipotential bonding................................................................................................35
Commissioning ........................................................................................................................................ 37
6.1
Requirements for commissioning.................................................................................................37
6.2
Basic commissioning - initial startup............................................................................................38
6.3
6.3.1
Reinstalling the software..............................................................................................................38
General installation procedure .....................................................................................................38
Troubleshooting ....................................................................................................................................... 39
7.1
8
General problems ........................................................................................................................39
Dimensional drawings.............................................................................................................................. 41
8.1
Dimensional drawings of the device ............................................................................................41
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Table of contents
A
Appendix.................................................................................................................................................. 45
A.1
Guidelines and declarations........................................................................................................ 45
A.2
Certificates and approvals........................................................................................................... 46
A.3
Service and support .................................................................................................................... 49
Index........................................................................................................................................................ 51
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Introduction
1
Purpose of this document
This Getting Started documentation contains all the information you need for commissioning
and using the SIMATIC IPC627C.
Scope of validity of this document
This documentation is valid for all supplied versions of the SIMATIC IPC627C.
SIMATIC IPC627C, Operating Instructions
The operating instructions are available on the supplied "Documentation and Drivers" CD. To
view and print the operating instructions, run Start and follow the instructions on the screen.
The operating instructions provide useful information on many topics such as the hardware
expansion options, modification of the system configuration and technical data.
Conventions
The term "Box PC" or "device" is sometimes used to refer to the SIMATIC IPC627C product
in this documentation. The abbreviation "CP" stands for CP 1616 onboard.
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Introduction
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2
Description
2.1
Exterior design
Front view
①
DVI/VGA port
②
On/off button
③
2 slots for expansion modules
④
Cover for Compact Flash Card
slot
⑤
COM interface
⑥
4 USB ports
⑦
2 RJ 45 Ethernet connections
⑧
IEC connector for AC power
supply or connection for DC
power supply
⑨
On / Off switch
⑩
PROFIBUS or PROFINET ports
⑪
Power supply fan
①
Battery compartment
②
Device fan
③
Rating label with serial number
④
Steel cover plate for the operator
panel interfaces
⑤
Status display: Two part 7
segment display and two LEDs for
POST code (optional)
Rear view
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Description
2.1 Exterior design
Side view (drive side)
①
Mounting for WinAC backup
battery (please use the supplied
battery mount without cover for
WinAC module)
②
Input data of the power supply
③
Drive bay module for hard disks
and DVD burner
①
Connection for equipotential
bonding
Bottom
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Description
2.2 Operator Controls
2.2
Operator Controls
On/Off switch
On/Off switch
Description
Switch the device on using the on/off switch. This requires
that the BIOS Setup entry "After Power Failure" is set to
"Power On".
WARNING
The on/off switch does not isolate the device from the mains! When the switch is in 0
position (Off), the device is still supplied with mains voltage in order to generated the
internal auxiliary voltage for the power supply.
NOTICE
Terminate the operating system before shutting down the device with the on/off switch,
otherwise data may be lost.
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Description
2.2 Operator Controls
On/off button
On/off button
Description
The on/off button has three functions:
- Switch on the PC (press briefly 1x)
- Shut down the operating system and PC
(press briefly 1x)
- Switch off the PC without shutting down the
operating system
(press and hold more than 4 seconds) =
hardware reset.
CAUTION
Data may be lost when the PC performs a hardware reset.
WARNING
The on/off button does not isolate the device from the mains!
Note
By default, the BIOS Setup entry "After Power Failure" is set to "Power On". This means the
device is switched on with the on/off switch and you do not have to operate the on/off button.
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Description
2.3 Connection elements
2.3
Connection elements
Interfaces
Arrangement of the interfaces on the front of the device
Item
Description
Description
①
DVI/VGA
DVI/VGA connection for CRT or LCD monitor
with DVI interface, VGA via DVI/VGA adapter
②
Compact Flash card
Slot for Compact Flash card
③
COM
Serial V.24 port
④
USB 2.0
4 ports for USB devices
(only 2 ports can be simultaneously used as
high current)
⑤
ETHERNET
2x RJ 45 Ethernet connection for 10/100/1000
Mbps
⑥
PROFIBUS/MPI
MPI interface (RS485, electrically isolated),
optional 9-pin D-sub socket (optional product
model)
⑦
PROFINET
CP 1616 onboard interface, three RJ45 sockets
(optional product models)
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Description
2.3 Connection elements
The interfaces available on the device can be uniquely identified based on their numbering.
This numbering may deviate, however, from the numbering performed by the operating
system.
Interfaces for connecting operator panels / displays
Arrangement of the interfaces
①
LVDS display interface
for TFT displays up to 1024 x 768 pixels
②
Access to 2nd LVDS display interface for
TFT displays up to 1280 x 1024
③
USB 2.0 for front
④
Retaining screw for the steel cover plate
that covers the interfaces described below.
⑤
I/O interface for connecting front panel
components
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Description
2.3 Connection elements
AC power supply
Position of the IEC power connector
Description
IEC power connector to AC power supply of the
device. The maximum permitted power range is
100 VAC to 240 VAC.
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Description
2.3 Connection elements
DC power supply
Position of the DC power connector
Description
Plug connector for DC power supply of the device
①
+ (24 V DC)
②
- (ground)
③
PE (ground terminal)
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Description
2.4 Status displays
2.4
Status displays
PROFINET status display
PROFINET status display
6)352),1(7
Display
Meaning
LED
Description
SF PROFINET
(optional)
Status display for
CP 1616 onboard
OFF

CP not available

CP disabled

No error, communication
established

Download in progress

Link status error

IO controller: IO device cannot
be addressed

IO controller: Duplicate IP
address
Slow flashing
Fast flashing
Exception error: Diagnostics via
Web or SNMP no longer possible
AN

Diagnostic information
available

No communication
established.
Virtual status displays
The two "virtual" CP 1616 LEDs can only be seen in the SIMATIC software and can be scanned via
SNMP.
PROFINET
Virtual LEDs
RUN
CP is active
STOP
CP is in the stop state
Flashes
There are no "slow flashing" or
"fast flashing" states.
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Description
2.4 Status displays
Status display
The status display consists of two 7-segment displays and two three-color LEDs.
①
LED H1 (red, yellow, orange)
②
2 x 7-segment display
③
LED H2 (red, yellow, orange)
7 segment display
LED H1
LED H2
Power On
(= status display test)
88h
Orange
Orange
BIOS self-test
xxh (see BIOS post code)
Off
Off
BIOS self-test completed
00h
Off
Off
Operating system running or
controlled by application
00h
Off
Off
Operating system shutting down
Off
Off
Off
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Application planning
3.1
3
Transport
Despite the device's rugged design, its internal components are sensitive to severe
vibrations or shock. You must therefore protect the PC from severe mechanical stress when
transporting it.
You should always use the original packaging for shipping and transporting the device.
CAUTION
Risk of damage to the device!
When transporting the PC in cold weather, it may be submitted to extreme variations in
temperature. In this situation, ensure that no moisture (condensation) develops on or inside
the device.
If condensation has developed on the device wait at least 12 hours before you switch it on.
3.2
Unpacking and checking the delivery unit
Note the following when unpacking the device:
● Check the delivery unit for any visible transport damage.
● Verify that the shipment contains the complete unit and your separately ordered
accessories. Please inform your local dealer of any disagreements or transport damage.
● It is advisable not to dispose of the original packing material. Keep it in case you have to
transport the unit.
● Keep the enclosed documentation in a safe place. It is required for initial commissioning
and is part of the device.
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Application planning
3.3 Device identification data
3.3
Device identification data
The device can be clearly identified with the help of this identification data in case of repairs
or theft.
Enter the following data in the table below:
● Serial number: The serial number (S VP...) is found on the rating plate.
Rating plate
● Order number of the device
● Ethernet addresses: The Ethernet addresses of the device are printed on the device and
are stored in the BIOS Setup (F2 key) under "Advanced > Peripheral Configuration".
● Microsoft Windows "Product Key" on the "Certificate of Authenticity" (COA). The COA
label is bonded to the device. The Product Key is always required to reinstall the
operating system.
COA label
Serial number:
S VP ...
Order No.
6ES7647-6C...
Microsoft Windows Product Key
Ethernet address 1
Ethernet address 2
CP 1616 onboard layer 2
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Application planning
3.4 Ambient and environmental conditions
3.4
Ambient and environmental conditions
When you plan your project, take note of the following points:
● Observe the climatic and mechanical environmental conditions specified in the technical
specifications of your operating instructions.
● This device was designed for use in a normal industrial environment. Without additional
protective measures (such as the provision of clean air), SIMATIC Box PCs may not be
operated in harsh environments that are subject to caustic vapors or gases.
● At least 100 mm space should be left free around the ventilation slots, in order that the
PC receives sufficient ventilation.
● Do not cover the vent slots of the device.
● The device together with its AC power supply fulfils the requirements for fire protected
enclosures according to EN 60950-1. Therefore it can be installed without any additional
fire protective covering.
● The device with DC power supply does not fulfill the requirements according to
EN 60950-1 in the power supply unit area. The device must therefore be installed in such
a ways is part of an operating area with restricted access (e.g. a locked switchgear
cabinet, control panel or server room).
● Always observe the mounting positions permitted for this device.
● The connected or built-in peripherals should not introduce negative field voltage in excess
of 0.5 V into the device.
WARNING
Failure to adhere to these conditions when mounting the system voids the approvals
based on UL 60950-1, UL 508 and EN 60950-1!
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Application planning
3.5 Permitted mounting positions
3.5
Permitted mounting positions
PC mounting positions according to UL60950-1/UL508/EN60950-1/CSA22.2 No. 60950-1
An inclination of ± 20° is permitted for all approved mounting positions.
Position 1 (preferred)
Position 2
Position 3 (desktop)
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Application planning
3.5 Permitted mounting positions
Additional PC mounting positions according to UL508/CSA 22.2 No. 142
An inclination of ±15° is allowed in this mounting position.
Position 4 (interfaces facing down)
CD/DVD drive may not be operated.
Position 5 (interfaces facing up)
CD/DVD drive may not be operated.
Note
CD/DVD and floppy drives cannot be operated in this position. The CD drawer opens upward
or downward which can lead to mechanical damages in the drawer mechanism.
NOTICE
When using the device in the area of Industrial Control Equipment (UL 508), ensure that the
it is classified as "Open Type". A mandatory requirement for approval or operation
according to UL 508 is therefore installation of the device in an enclosure certified for
UL 508.
NOTICE
Mounting positions 4 and 5 are also permitted for the Information Technology Equipment
area when the device is mounted in an enclosure that fulfills the requirements stipulated by
sections 4.6 and 4.7.3 of IEC/UL/EN/DIN EN 60950-2.
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Application planning
3.5 Permitted mounting positions
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Mounting
4.1
Installing the device
The device is particularly suitable for installation in consoles, switch cabinets and
switchboards.
WARNING
Function test while installing the device in machines or execute systems
Following the results of a risk analysis, additional protection equipment on the machine or
the system is necessary to avoid endangering persons. With this, especially the
programming, configuration and wiring of the inserted I/O modules have to be executed, in
accordance with the necessary risk analysis identified safety performance (SIL, PL or Cat.).
The intended use of the device has to be secured.
The correct use of the device has to be verified with a function test on the system. This test
can detect programming, configuration and wiring errors. The test results have to be
documented and if necessary inserted into the relevant inputs.
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Mounting
4.2 Installing the device with mounting brackets
4.2
Installing the device with mounting brackets
Screw-mounting the brackets
Two angle brackets are included in the product package. You can attach these to the PC
enclosure using six M3 x 6 mm screws.
①
Mount the brackets onto the device using the included M3 screws with a max. insertion depth
of 5 mm (included in package).
Instructions for wall mounting
Mounting examples
Material
Hole diameter
Mounting
Concrete
8 mm diameter, 60 mm depth
Dowel: 8 mm, 50 mm
screws 4 mm, 50 mm
Plasterboard
(min. 13 mm thick)
14 mm diameter
Tilting dowel
diameter 4 mm
min. length 50 mm
Metal
(min. 2 mm thick)
5 mm diameter
Metal screws
diameter 4 mm
min. length 15 mm
WARNING
Ensure that the wall is capable of bearing four times the total weight of the device (including
the brackets and expansion modules). The total weight is approx. 7 kg.
4.3
Installing the device with the vertical mounting kit
The optional vertical mounting kit allows space-saving installation of the device.
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Mounting
4.3 Installing the device with the vertical mounting kit
Securing the vertical mounting plate to the device
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Mounting
4.3 Installing the device with the vertical mounting kit
1.
Remove the equipotential bonding screw ① from the device and attach it with the vertical
2.
Attach the vertical mounting plate with four M4 screws and three M3 screws to the device
mounting plate ②.
Note
Please note the information in the following section Permitted mounting positions (Page 20).
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Mounting
4.4 Installing the device with the vertical mounting kit for PC port access from the front
4.4
Installing the device with the vertical mounting kit for PC port access
from the front
The optional vertical mounting kit allows space-saving installation of the device.
Securing the vertical mounting plate to the device
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Mounting
4.4 Installing the device with the vertical mounting kit for PC port access from the front
1.
Secure the vertical mounting plate ① on the device using five M4 screws: two screws on top
② and three (not shown in figure) on the bottom of the device.
Note
Please note the information in the following section Permitted mounting positions (Page 20).
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Connecting
5.1
5
Connecting peripherals
Note before connecting
NOTICE
Connect only peripheral devices approved for industrial applications to EN 61000-6-2:2005.
Note
Hot-plug peripheral devices (USB) may be connected while the PC is in operation.
CAUTION
Peripheral devices that are incapable of hot-plugging may only be connected after the
device has been disconnected from the power supply.
CAUTION
Strictly adhere to the specifications in the manuals for the peripheral devices.
NOTICE
The connected or built-in peripherals should not introduce a negative field voltage into the
device.
A negative field voltage greater than 0.5 V to ground on the + 3.3 VDC / + 5 VDC /
+ 12 VDC power rail due to a connected or integrated component can prevent normal
operation or even destroy the computer.
When measuring the negative field voltage, remember the following:
 The computer must be switched off and the power cable should be plugged in.
 During the measurement, all cables from the plant to the computer should be
connected.
 All other components in the plant must be active.
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Connecting
5.2 Connecting the 100 - 240 V AC Power Supply
5.2
Connecting the 100 - 240 V AC Power Supply
Note before connecting the device
Note
The varying voltage power supply module is designed for operation on 120/230/240 V AC
networks. The setting of the voltage range takes place automatically.
WARNING
Do not connect or disconnect power and data cables during thunderstorms.
WARNING
The device is designed for operation on grounded power supply networks (TN networks to
VDE 0100, Part 300, or IEC 60364-3).
Operation on ungrounded or impedance-grounded power networks (IT networks) is
prohibited.
WARNING
The permitted nominal voltage of the device must conform with local mains voltage.
CAUTION
The mains connector must be disconnected to fully isolate the device from mains. Ensure
easy access to this area.
A master mains disconnect switch must be installed if the device is mounted in a switch
cabinet.
Always ensure free and easy access to the power inlet on the device or that the safety
power outlet of the building installation is freely accessible and located close to the device.
Note
The power supply contains an active PFC (Power Factor Correction) circuit to conform to the
EMC guidelines.
Uninterruptible AC power systems (UPS) must supply a sinusoidal output voltage in the
normal and buffered mode when used with SIMATIC PCs with an active PFC.
UPS characteristics are described and classified in the standards EN 50091-3 and
IEC 62040-3. Devices with sinusoidal output voltage in the normal and buffered mode are
identified with the classification "VFI-SS-...." or "VI-SS-....".
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Connecting
5.2 Connecting the 100 - 240 V AC Power Supply
Localized information
For countries other than the USA and Canada:
230 V supply voltage
This device is equipped with a safety-tested power cable which may only be connected to a
grounding outlet. If you choose not to use this cable, you must use a flexible cable of the
following type: Min 18 AWG conductor cross-section and 15-A / 250-V shockproof connector.
The cable set must be compliant with the safety regulations and stipulated IDs of the country
where the system is to be installed.
For the USA and Canada:
For the United States and Canada, a CSA or UL-listed power cord must be used.
The connector must be compliant with NEMA 5-15.
120 V AC power supply
To be used is a flexible power cord approved to UL and with CSA label, and which has the
following features: Type SJT with three leads, min. 18 AWG conductor cross-section, max.
4.5 m in length and parallel ground contact connector 15 A, min. 125 V.
240 VAC power supply
Use a flexible power cord which is approved to UL and CSA, and which has the following
features: Type SJT with three conductors, min. 18 AWG conductor cross-section, max.
length 4.5 m, and tandem grounded connector 15 A, min. 250 V.
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Connecting
5.2 Connecting the 100 - 240 V AC Power Supply
Connecting
How to connect the device to the 120 V AC / 230 V AC power supply
1
Ensure that the ON/OFF switch is in "0"
position (Off) when you plug in the power cord
in order to avoid unintentional startup of the
device.
2
Connect the IEC connector
3
Connecting the power cord to the power socket
4
Fasten the cable with the supplied power plug
latch ①, if necessary.
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Connecting
5.3 Connecting the (24 V) DC power supply
5.3
Connecting the (24 V) DC power supply
Note before connecting the device
WARNING
Only connect the device to 24 V DC power supply systems which meet the requirements of
a safe extra-low voltage (SELV); in addition, a protective conductor must be connected.
The conductors must withstand the short-circuit current of the 24 V DC power source, so
that a short-circuit will not damage the cable. Only connect cables with a minimum crosssection of 1.3 mm2 (AWG16) and a maximum cross-section of 3.3 mm2 (AWG12).
NOTICE
The 24 V DC power source must be adapted to the input data of the device (see
specifications).
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Connecting
5.3 Connecting the (24 V) DC power supply
Connecting
Steps for connecting the device to the 24 V DC power supply
1
Ensure that the ON/OFF switch is in the '0'
(OFF) position to prevent unintentional startup
of the device when connecting it to the 24 V
power supply.
2
Switch off the 24 V DC power source.
3
Insert the DC power plug.
① DC 24 V
② ground
③ protective conductor
4
Fasten the cable with the supplied power plug
latch, if necessary.
Note
Reverse-polarity protection
The DC power supply (24V) has a mechanism to protect against reverse polarity. In the
event the 24 V DC lines are reversed (24 V DC nominal (-15% / +20%) and connected to
ground, the device will not sustain any damage. The device will simply fail to turn on. After
the power supply has been connected correctly, the device will again be ready to operate.
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Connecting
5.4 Connecting equipotential bonding
5.4
Connecting equipotential bonding
The equipotential bonding terminal (M4 thread) on the device (large surface, large-area
contact) must be connected to the PE conductor of the cabinet or system in which the device
is to be installed. The minimum cross-section is 5 mm2.
The equipotential bonding terminal is necessary to protect the device and improves the
discharge of interference generated by external power cables, signal cables or cables to the
I/O modules.
Connecting equipotential bonding
Connect the equipotential bonding
terminal on the device (large surface,
large-area contact) to the central
grounding point of the cabinet in which
the device is installed. The minimum
cross-section is 5 mm2.
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Connecting
5.4 Connecting equipotential bonding
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Commissioning
6.1
6
Requirements for commissioning
CAUTION
Risk of damage to the device!
Make sufficient allowances for the device to acquire room temperature before you put it into
use. If condensation has developed on the device wait at least 12 hours before you switch it
on.
Note
The device features an off/off switch and an on/off button.
By default, the BIOS Setup entry "After Power Failure" is set to "Power On". This means that
the device is turned on using the on/off switch.
If the BIOS Setup entry is set to "Stay Off" or "Last state" and the on/off switch is set to "I"
(ON), the device can only be turned on by pressing the on/off button.
● Connect the peripherals, such as the keyboard, mouse, monitor and the power supply,
before putting the device into operation.
● The operating system you ordered for your device is already installed on the hard disk.
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Commissioning
6.2 Basic commissioning - initial startup
6.2
Basic commissioning - initial startup
The PC operating system is automatically set up the first time you switch on the device.
Procedure:
1. Set the ON / Off switch to I position (On). The PC performs a POST. During the self-test,
this message appears:
Press <F2> go to SETUP Utility
Press <F12> go to Bootmanager
2. Wait until this message is cleared, then follow the instructions on the screen.
3. Type in the Product Key as required. You find this key on the "Certificate of
Authentication", in the "Product Key" line.
NOTICE
The PC may not be switched off when you run setup.
Do not change the default BIOS settings, otherwise the operating system setup may
become corrupted.
4. Automatic restart
After you have entered all necessary information and after the operating system
setup is completed, the PC is automatically restarted and displays the user interface of the
relevant operating system.
When you switch on the PC now, the user interface of the operating system or logon dialog
of the operating system (with Windows Embedded Standard 2009) is automatically opened
when the startup routine is completed.
6.3
Reinstalling the software
6.3.1
General installation procedure
If your software gets corrupted, you can reinstall your software using the Recovery CD, the
Documentation and Drivers CD and the Restore DVD.
Recovery CD:
Contains the tools for setting up hard disk drives and the operating system.
Documentation and Drivers CD:
Contains the documentation and the hardware drivers.
Restore DVD:
Contains a hard disk image file with the original factory software (operating system with
installed hardware drivers).
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7
Troubleshooting
7.1
General problems
This chapter provides you with tips on how to localize and troubleshoot frequently occurring
problems.
Problem
Possible cause
Remedy
The device is not operational
There is no power supply to the
device.

Check the power supply, the network cable and
the power plug.

Check if the On/Off switch is in the correct
position.
Device is being operated outside
the specified ambient. conditions

Check the ambient conditions.

After transport in cold weather, wait
approximately 12 hours before switching on the
device.
Settings in the BIOS Setup are
incorrect

Check the settings in the BIOS Setup "SATA
Configuration" submenu

Check the setting in the BIOS Setup Boot menu.
Windows no longer boots
The external monitor remains
dark.
The monitor is switched off.
Switch on the monitor.
The monitor is in "power save"
mode.
Press any key on the keyboard.
The brightness button has been set Increase the screen brightness. For detailed
to dark.
information, refer to the monitor operating
instructions.
The power cord or the monitor
cable is not connected.

Check whether the power cord has been properly
connected to the monitor and to the system unit
or to the grounded shockproof outlet.

Check whether the monitor cable has been
properly connected to the system unit and to the
monitor.
If the monitor screen still remains dark after you
have performed these checks, please contact your
technical support team.
The mouse pointer does not
appear on the screen.
The mouse driver is not loaded.
Check if the mouse driver is correctly installed.
The mouse is not connected.
Check whether the mouse lead is connected to the
system unit. If you are using an adapter or extension
for the mouse lead, check the connectors.
Should the mouse cursor still not be visible onscreen after completing these checks and measures,
contact technical support.
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Troubleshooting
7.1 General problems
Problem
Possible cause
Wrong time and/or date on the
PC.
Remedy
1. Press <F2> during the boot sequence to open
BIOS Setup.
2. Set the time and date in the setup menu.
Although the BIOS setting is
OK, the time and data are still
wrong.
The backup battery is dead.
Replace the backup battery.
USB device not responding.
The USB ports are disabled in your Use a different USB port or enable the port.
BIOS.
Operating system does not support Enable USB Legacy Support for the mouse and
the USB port.
keyboard.
For other devices you need the USB drivers for the
respective operating system.
DVD: The front loader does
not open.
The device is switched off or the
open/close button is disabled by a
software application.
Emergency removal of the data medium:
1. Switch off the device
2. Insert a pointed object, a pin for example, or an
opened paper clip into the emergency extraction
opening of the drive. Apply slight pressure to the
contact until the front loader opens.
3. Pull the loader further out.
The RAID software reports the RAID is not activated
following errors:

The RAID plug-in failed to
load, because the drive is
not installed.

The Serial ATA plug-in
failed to load, because the
driver is not installed
correctly.

The Intel® Matrix Storage
Console was unable to
load a page for the
following reason:
–
A plug-in did not
provide a page for the
selected device
–
A plug-in failed to load
RAID is activated
In this case, the messages have no negative
influence on the device function and can be ignored.
Acknowledge the messages.
Re-install the software from the supplied
Documentation and Drivers DVD.
After changing the hard disk,
RAID array does not have highest
the system does not boot from boot priority
the RAID array
Set the RAID array to be first in the boot order
After changing the hard disk,
"unused" is indicated for the
relevant SATA port
The system was booted without a
functioning hard disk (the
removable cartridge was possibly
not turned on)
Reboot the system with a functioning hard disk
Computer does not boot or
"Boot device not found" is
displayed
The boot device is not first in the
Change the boot priority of the boot device in the
boot priority in the BIOS setup or is Boot menu of the BIOS setup or permit boot device
excluded as a boot device
in the boot priority
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Dimensional drawings
8.1
Figure 8-1
8
Dimensional drawings of the device
Dimensional drawing for mounting with angle bracket
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Dimensional drawings
8.1 Dimensional drawings of the device
Figure 8-2
Dimensional drawing for mounting without angle bracket
NOTICE
When mounting devices with optical drives or WinAC backup batteries change the fitting
depth.
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Dimensional drawings
8.1 Dimensional drawings of the device
9
9 Figure 8-3
š
Dimensional drawings for vertical mounting (model without DVD burner and without WinAC backup battery)
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Dimensional drawings
8.1 Dimensional drawings of the device
NOTICE
When mounting devices with optical drives or WinAC backup batteries change the fitting
depth.
Figure 8-4
Dimensional drawing for installation with the vertical mounting kit for PC port access from the front
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A
Appendix
A.1
Guidelines and declarations
Notes on CE marking
The following applies to the SIMATIC product described in this documentation:
EMC directive
The devices fulfill the requirements for the EC directive "2004/108/EEC Electromagnetic
Compatibility" and are designed for the following applications as per the CE marking:
Fields of application
Requirement for
Emitted interference
Immunity to interferences
Residential, business and trade
areas and small businesses.
EN 61000-6-3: 2007
EN 61000-6-1: 2007
Industry
EN 61000-6-4: 2007
EN 61000-6-2: 2005
The device is also compliant with EN 61000-3-2:2006 (harmonic currents) and
EN 61000-3-3:1995 +A1:2001 +A2:2005 (voltage fluctuation and flicker) standards.
Low-voltage directive
The devices comply with the requirements of the EC Directive 2006/95/EC "Low Voltage
Directive". Conformance with this directive has been verified according to EN 60950-1: 2006
+A11:2009.
Declaration of Conformity
The EC declaration of conformity and the corresponding documentation are made available
to authorities in accordance with the EC directives stated above. Your sales representative
can provide these on request.
Note the installation guidelines
The installation guidelines and safety instructions given in this documentation have to be
noted during commissioning and operation.
Connecting peripherals
Noise immunity requirements to EN 61000-6-2 are met if connected peripherals are suitable
for industrial applications. Peripheral devices are only be connected via shielded cables.
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Appendix
A.2 Certificates and approvals
A.2
Certificates and approvals
Information on the rating plate
Note
The currently valid approvals are to be found on the device rating plate.
ISO 9001 certificate
The Siemens quality management system for all production processes (development,
production and sales) meets DIN ISO 9001:2000 requirements.
This has been certified by DQS (the German society for the certification of quality
management systems).
Q-Net certificate no.: DE-001108 QM
Software License Agreement
The device is shipped with preinstalled software. Please observe the respective license
agreements.
Approvals for the USA, Canada and Australia
Product safety
The following approval is available for the device:
Underwriters Laboratories (UL) to Standard UL 60950-1, Report E11 5352 and
Canadian Standard C22.2 no. 60950-1 (I.T.E), or to UL508 and C22.2 no. 142
(IND.CONT.EQ)
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Appendix
A.2 Certificates and approvals
EMC
USA
Federal Communications
Commission
Radio Frequency
Interference Statement
This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely
to cause harmful interference in which case the user will be required to
correct the interference at his own expense.
Shielded Cables
Shielded cables must be used with this equipment to maintain compliance
with FCC regulations.
Modifications
Changes or modifications not expressly approved by the manufacturer
could void the user's authority to operate the equipment.
Conditions of Operations
This device complies with Part 15 of the FCC Rules. Operation is subject
to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
CANADA
Canadian Notice
This Class A digital apparatus complies with Canadian ICES-003.
Avis Canadian
Cet appareil numérique de la classe B est conforme à la norme NMB-003
du Canada.
AUSTRALIA
This product meets the requirements of the standard EN 61000-6-3:2007
Generic standards - Emission standard for residential, commercial and
light-industrial environments.
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Appendix
A.2 Certificates and approvals
cULus approval, Hazardous Location
+$=/2&
CULUS Listed 7RA9 IND. CONT. EQ. FOR HAZ. LOC.
Underwriters Laboratories Inc., to
● UL 508 (Industrial Control Equipment)
● CSA C22.2 No. 142 (Process Control Equipment)
● ANSI/ISA 12.12.01 (Hazardous Location)
● CSA-213 (Hazardous Location)
APPROVED for Use in
● Cl. 1, Div. 2, GP. A, B, C, D T4A
● Cl. 1, Zone 2, GP. IIC T4
Read the following information
Note
This product must be installed according to the NEC (National Electric Code) stipulations.
When used in environments according to class I, division 2 (see above), the device must be
mounted in an enclosure that corresponds to at least IP54 according to EN 60529.
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Appendix
A.3 Service and support
A.3
Service and support
You can find additional information and support for the products described on the Internet at
the following addresses:
● Technical support
● Support request form
● After-sales information system for SIMATIC PC / PG
● SIMATIC Documentation Collection
● Your local representative
● Training center
● Industry Mall
When contacting your local representative or Technical Support, please have the following
information at hand:
● Order number of the device (MLFB)
● BIOS version (industry PC) or image version (HMI device)
● Installed additional hardware
● Installed additional software
Tools & downloads
Please check regularly if updates and hotfixes are available for download to your device. The
downloads are available on the Internet under "After Sales Information System SIMATIC
PC/PG" (see above).
See also
Contacts (http://www.siemens.com/automation/partner)
SIMATIC Guide manuals (http://www.siemens.com/simatic-tech-doku-portal)
SITRAIN homepage (http://www.sitrain.com)
Online support request form: (http://www.siemens.com/automation/support-request)
Industry Automation and Drive Technologies - Homepage
(http://www.siemens.com/automation/service&support)
Industry Mall, the ordering system for automation and drive technology
(http://mall.automation.siemens.com)
After sales information system from SIMATIC IPC (http://www.siemens.com/asis)
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Appendix
A.3 Service and support
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Index
2
24 V DC power supply, 14
Connecting, 33
A
AC power supply, 13
B
Bottom, 8
C
CE marking, 45
Certificates, 46
Certifications, 46
Certifications and approvals, 19
COA label, 18
Compact Flash card, 11
Connecting
24 V DC power supply, 33
Peripherals, 29, 45
Power supply 120/230 V AC, 30
Connection components, 11
D
Declaration of Conformity, 45
Device
Unpacking, 17
Diagnostics
Troubleshooting, 39
Dimensional drawings
Device, 41
Display interfaces, 12
DVI/VGA port, 11
E
EMC, 47
EMC directive, 45
Equipotential bonding terminal, 35
ETHERNET interface, 11
F
First commissioning, 38
Front view, 7
I
Identification data, 18
IEC power connector, 13
Installing the device, 23
Interfaces, 11
COM, 11
ETHERNET, 11
Operator panels, 12
PROFIBUS/MPI, 11
USB, 11
VGA, 11
L
Localized information, 31
Low-voltage directive, 45
M
Monitoring
Status displays, 15
O
On/off button, 10
On/Off switch, 9
Operating system
First commissioning, 38
Operator panels, 12
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Index
P
Peripherals, 29
Connecting, 45
Permitted mounting positions, 20
Power supply, 13, 30
IEC power connector, 13
PROFIBUS/MPI interface, 11
R
Rating plate, 18, 46
Rear view, 7
Restart, 38
S
Screw-mounting the brackets, 24
Serial interface, 11
Side view, 8
Status display, 16
Status displays, 15
Supply voltage, 31
T
Transport, 17
Troubleshooting/FAQs, 39
U
USB interface, 11
V
Vent slots, 19
Vertical mounting, 24
Front interfaces, 27
VGA port, 11
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