BP-500 Series User`s Manual

BP Series BP-561
BP-500 Series
User's Manual
Version 0.3
BP-561 Retail POS PC
BP-500 Series BP-561
Copyright Notice
This document is copyrighted, © 2012. All rights are reserved. Firich Enterprises Co., Ltd reserves
the right to make improvements of the product described in this manual at any time without notice.
No part of this manual may be reproduced, copied, translated, or transmitted in any form or by
any means without the prior written permission from Firich Enterprises Co., Ltd. Information
provided in this manual is intended to be accurate and reliable. However, Firich Enterprises Co.,
Ltd assumes no responsibility for its use, nor for any infringements upon the rights of third parties,
which may result from its use.
The material in this document is for product information only and is subject to change without
notice. While reasonable efforts have been made in the preparation of this document to assure its
accuracy, Firich Enterprises Co., Ltd, assumes no liabilities resulting from errors or omissions in
this document, or from the use of the information contained herein.
Record of Revision
Date
2012.10.30
2013/05/11
2013/06/26
2014/1/17
Specs Ver. Description
V0.0
Initial
V0.2
Remark COM3 simple com only has RX,TX
CashDrawer Provides Linux Sample code
V0.3
Remove Touch Driver Section
V0.4
Some minor wording correction
1
Note
Vince
Vince
BP-500 Series BP-561
Safety and Warranty
1. Read these safety instructions carefully.
2. Keep this user's manual for later reference.
3. Disconnect this equipment from any AC outlet before cleaning. Do not use liquid or spray
detergents for cleaning. Use a damp cloth.
4. For pluggable equipment, the power outlet must be installed near the equipment and must be
easily accessible.
5. Keep this equipment away from humidity.
6. Put this equipment on a reliable surface during installation. Dropping it or letting it fall could
cause damage.
7. The openings on the enclosure are for air convection. Protect the equipment from overheating.
DO NOT COVER THE OPENINGS.
8. Make sure the voltage of the power source is correct before connecting the equipment to the
power outlet.
9. Position the power cord so that people cannot step on it. Do not place anything over the power
cord.
10. All cautions and warnings on the equipment should be noted.
11. If the equipment is not used for a long time, disconnect it from the power source to avoid
damage by transient over-voltage.
12. Never pour any liquid into an opening. This could cause fire or electrical shock.
13. Never open the equipment. For safety reasons, only qualified service personnel should open
the equipment.
14. If any of the following situations arises, get the equipment checked by service personnel:
a. The power cord or plug is damaged.
b. Liquid has penetrated into the equipment.
c. The equipment has been exposed to moisture.
d. The equipment does not work well, or you cannot get it to work according to the user’s manual.
e. The equipment has been dropped and damaged.
f. The equipment has obvious signs of breakage.
15. DO NOT LEAVE THIS EQUIPMENT IN AN UNCONTROLLED ENVIRONMENT WHERE
THE STORAGE TEMPERATURE IS BELOW -20° C (-4°F) OR ABOVE 60° C (140° F). IT MAY
DAMAGE THE EQUIPMENT.
2
BP-500 Series BP-561
Table of Content
Chapter 1
5
Introduction
5
BP-500 ( BP-561 / BP-562 ) Introduction ............................................................................. 5
A Quick Tour for BP-500series ............................................................................................ 6
BP-500 Dimension ........................................................................................................ 7
Rear I/O Panel Connectivity ................................................................................................. 8
BP-500 Packing List ............................................................................................................ 9
Chapter 2
10
Hardware Installation and Upgrading
10
2.5” Hard Disk Drive Installation ......................................................................................... 10
Internal Power Supply Installation ...................................................................................... 11
MB / Heatsink & Smart Fan / Memory Installation .............................................................. 12
Memory (DDRIII RAM) & CPU Installation / MB Pin Define, Battery and Clear CMOS
Setting ............................................................................................................................... 13
COM Port Power Setting.................................................................................................... 14
Integrated Smart Management LCM Installation (optional)................................................. 15
Optional IO Board Installation ............................................................................................ 15
PCIe Expansion Installation ............................................................................................... 15
Cash Drawer Installation .................................................................................................... 16
Chapter 3
17
Software Installation and Setup
17
Chipset Driver Installation .................................................................................................. 18
Intel Chipset Installation Utilities for Windows XP ....................................................... 18
Intel Chipset Installation Utilities for Windows 7 .......................................................... 19
.Net Framwork 3.0 Tool Installation.................................................................................... 20
.Net Framework 3.0 Tool for Windows XP .................................................................. 20
VGA Driver Installation....................................................................................................... 22
VGA driver installation for Windows XP ...................................................................... 22
VGA driver installation for Windows 7 ......................................................................... 24
Intel Management Engine Components Driver Installation ................................................. 26
VGA driver installation for Windows 7 ......................................................................... 26
LAN Driver Installation ....................................................................................................... 28
Realtek RT8111E LAN Driver Installation for Windows XP ......................................... 28
Realtek RT8111E LAN Driver Installation for Windows 7 ............................................ 29
Audio Driver Installation ..................................................................................................... 30
Realtek ALC887 Audio Driver Installation for Windows XP & Windows 7 .................... 30
Wireless LAN Driver Installation ......................................................................................... 31
Wireless LAN Driver Installation for all Windows Operating Systems (Optional) ......... 31
Chapter 4
32
Specifications
32
BP-500 Specifications ........................................................................................................ 32
3
BP-500 Series BP-561
Chapter 5
33
Troubleshooting
33
Touch Panel Does Not Work (AerPOS with touch Only) ............................................. 33
OSD Panel Cannot Work Precisely ............................................................................. 33
Cannot Detect SATA Storage HDD/SSD .................................................................... 33
LAN Is Not Functioning Properly ................................................................................. 34
COM1 ~ COM4 Are Not Functioning Properly............................................................. 34
Cash Drawer Port Is Not Functioning Properly ............................................................ 34
Chapter 6
35
Appendix A:
Smart Management Tool User Guide
4
35
35
BP-500 Series BP-561
Chapter 1
Introduction
BP-500 ( BP-561 / BP-562 ) Introduction
BP-500 is the powerful retail computing POS PC combination of reducing the Total Cost
Ownership and enhanced quality requirement for POS system. With the design base on quality,
space-effective and performance, its modularized design helps user no matter on the
maintenance but the further upgrade in a very easy way.
Main Features:

The high quality of one piece Aluminum Chassis Design.

Desktop solution with high performance is perfect for heavy loading retail applications.
Mobile platform aims for green and energy saving requirement.

Modularized design and easy maintenance for the key parts of the system, such as
storage device, Power Supply and CPU module.

With various devices support and sufficient I/O connectivity requirements.

Integrated Smart Management H/W Status Display (option).
5
BP-500 Series BP-561
A Quick Tour for BP-500series
Logo Plate or
Optional LCM Display of Smart
Management Status
Power Switch
Blue LED: Power ON
Red LED: Power Off
HDD LED Status
Hidden USB port x 2
Secured Key Lock
Validation Hole
(Warm Air out)
Smart Management
Connection Button
Validation Hole
(Cool Air In)
IO Connectivity
Kensington Lock
Power Supply Unit
AC In
6
BP-500 Series BP-561
BP-500 Dimension
H: 95mm
D: 235mm
W: 310mm
7
BP-500 Series BP-561
Rear I/O Panel Connectivity
I/O Port
Connector Type
Description
1
2
Cash Drawer
COM 2
RJ-11
D-sub9
Connect to 12V Cash Drawer
Serial Port COM 2
3
COM 1
LED Status: RI—NA LED ; 5V—Green Light ; 12V – Orange Light
D-sub9
Serial Port COM 1
LED Status: RI—NA LED ; 5V—Green Light ; 12V – Orange Light
4
5
6
7
8
9
10
USB X 4
LAN 1
DVI
VGA
Mic In
Line Out
COM 3
A Type USB
RJ45
DVI-D
D-sub 15
Microphone Connector
Earphone connector
D-sub9
Connect to standard A type USB devices
Connect to Ethernet
Connect LCD/LED touch monitors or CRT screen
Connect 2nd LCD screen or CRT monitors
Connect microphone to this port
Connect speakers to this port
Serial Port COM 3 —RX, TX only (simple COM)
LED Status: RI—NA LED ; 5V—Green Light ; 12V – Orange Light
11
COM 4
D-sub9
Serial Port COM 4
LED Status: RI—NA LED ; 5V—Green Light ; 12V – Orange Light
13
KB/MS
PS2
PS2, Key Board / Mouse
8
BP-500 Series BP-561
I/O Port
Connector Type
Description
16
15
17
18
Optional IO Sellection 12~16
12
14
15
16
Printer LPT
PW USB 12V
PW USB 24V
LAN-2
FEC IO Board
PCIe Extension
Area
D-sub25
Power USB 12V
Power USB 24V
RJ-45
Type A
Type B
Type C
Type D
DC 12V Jack x 2
PCIe x 1
17
18
Kensington Lock Standard Kensington
AC IN
AC IN connector
(Optional) Connect with Printer
(Optional) Connect with P/W USB 12V Device
(Optional) Connect with P/W USB 24V Device
(Optional) Connect with 2nd Ethernet
24V DC out x 1
Serial RJ45 x 2
24V P/W USB x 1
Serial RJ45 x 2
12V P/W USB x 1
Serial RJ45 x 2
12V P/W USB x 1
24V P/W USB x 1
(Optional) 12V DC out put connect to 12V
peripherals or devices
(Optional) Install with Raiser Card and Standard
PCIe extension IO card
Lock hole compatible with Kensington Lock
Connect with 100-240V AC power
Before you connect the peripheral devices into the optional IO connectitivty, please
ensure IO combination is the proper one.
BP-500 Packing List
Standard
1
2
3
BP-500 POS PC
Cable Cover (Optional)
AC Power Cable
Optional & Peripherals
1
2
3
9
Numerous Optional IO Interface
Smart Management LCM Display
nd
rd
2 SATA Drive & 3 SATA DOM
BP Series BP-561
Chapter 2
Hardware Installation and Upgrading
Do not Hot Plug any of the Modules without switch off the terminal.
Such as Power Supply, SATA Storage, MB, and the Swappable IO
Modules.
2.5” Hard Disk Drive Installation
1. Turn off power and remove power cord from the terminal
2. Unlock the Front Bezel
by the proper key, and
Remove the Front
Maintenance Bezel.
3. Install the SATA Storage
Module into either left or
right Bay.
4. Restore the maintenance door to the system and Locked by Key
5. Connect power cord and Boot up the system.
BP-500 Series BP-561
Internal Power Supply Installation
6. Remove top cover of BP500 by release two thumb
screws from the back side.
7. Release the thumb screen
in front of Power Supply,
and unfasten the screw at
the back side of Power
Supply.
8. Lift Power Supply Unit and
disconnect the ATX Cable.
9. Make sure the AC-Power is disconnected and before install and disassemble the
power supply unit.
11
BP-500 Series BP-561
MB / Heatsink & Smart Fan / Memory Installation
1. Unlock and remove the
maintenance front bezel.
2. Anther two screws at the
both side of MB Module
should be removed for the
further disassembly.
3. Pull out the MB Module
from the Terminal Chassis.
DDR-3 204 Pin Memory
Smart Fan, Heatsink
CPU & Chipset
Golden Finger
4. During the MB installation,
Please Make sure the MB
Golden finger is well
connected with IO Board Slot.
5. Finally, after the MB installed,
assembly the front bezel and
lock the front door.
12
BP-500 Series BP-561
Memory (DDRIII RAM) & CPU Installation / MB Pin Define,
Battery and Clear CMOS Setting
1.
Disassembly the MB Module, then Memory installation can be done from the top side
of MB Module. CPU installation has to remove Thermal Fan Module by 2 screws, after
the CPU installation, please ensure the thermal pads between CPU, chipset and
heatsink are well contacted.
DDR-3 204Pin
Memory Slot
Smart Fan Heatsink
CPU & Chipset
2.
According to the MB on-board connectors or golden finger pin define and Battery
Setting, CMOS Clear, please refer to the FH-H611 MB Manual. (Will update soon)
13
BP-500 Series BP-561
COM Port Power Setting
BP-500 COM Port Power can adjust via BIOS or Smart Management Tool.
1. COM Port Power Configuration by Smart Management Utility:
2. Advanced > COM Enable
3. COM Port Power Configuration by BIOS:
4. Advance > ITE 8728F Super IO Configuration > Serial Port 1 or 2 Configuration
Advance > Realtek F81214 Super IO Configuration > Serial Port 3 or 4 Configuration
5. COM 1 or 2 or 3 or 4 Port Power > Enable
COM 1 or 2 or 3 or 4 Power Type > +5V or +12V (select the proper power output for
proper com port devices)
If you need more information about the BIOS setting or Smart Management Setting, please
refer to the MB Manual or Smart Management Manual or contact FEC’s FAE.
14
BP-500 Series BP-561
Integrated Smart Management LCM Installation (optional)
1. Unlock and remove the
maintenance front bezel.
2. Fix the Smart Management
LCM Display with two
screws & one Internal
Cable. Finally, assembly
the top cover back.
3. Smart Management LCM display the information shows the data and status of BP-500
** Please note, if customer wants to know more about Smart management, please refer
to the Smart Management Manual.
Optional IO Board Installation
The detail optional IO Board installation and SOP please refer to Service Manual and
SOP
PCIe Expansion Installation
The detail PCIe Expansion Card installation and SOP please refer to Service Manual
and SOP. Note: the Standard PCIe Card has to use “half size”
15
BP-500 Series BP-561
Cash Drawer Installation
Before connecting the cash drawer to the BP-500, please make sure the drive voltage and cable
pin assignment of the cash drawer matches the definition of the cash drawer port of BP-500.
Note: If the cash drawer cannot be detected by the system, please refer to trouble shooting.
Up to two cash drawers may be driven from this port. Driving voltage of the solenoid is
DC+12V. I/O port 284 is used for drawer operation. A test program is supplied, for Linux and
Windows, sample code of which is available on request by software developers.
Byte 1
Byte 2-3
Byte 4-5
Byte 6
Byte 7
Byte 8
Byte 9
(0xA0)
(0xA1 ~ 0xA2)
(0xA3 ~ 0xA4)
(0xA5)
(0xA6)
(0xA7)
(0xA8)
Value
0x00
0xA07
0xA07
0xFD
0xFB
0xFF
0x01
Description
GPIO / 0x01 or DIO / 0x00.
Output address.
Inpute address.
Open cashdrawer1 value.
Open cashdrawer2 value.
Close cashdrawer value.
Cashdrawer status mask.
16
BP-500 Series BP-561
Chapter 3
Software Installation and Setup
BP-500 series comes with a variety of drivers for different operating systems.
You can download all the necessary drivers and utilities from http://www.fecpos.com.
Or send an e-mail to the Customer Service Department of FEC for further assistance.
17
BP-500 Series BP-561
Chipset Driver Installation
Intel Chipset Installation Utilities for Windows XP
1. Download drivers from website or insert the Driver CD into your CD ROM Drive.
2. Execute Setup.exe and Click Next.
3. Read the License Agreement and click Yes & Click Next and the drivers for the Intel Chip
set will install.
4. Click Next and choose “restart computer”, then click to Finish.
18
BP-500 Series BP-561
Intel Chipset Installation Utilities for Windows 7
1. Download drivers from website or insert the Driver CD into your CD ROM Drive.
2. Execute Setup.exe and Click Next.
3. Read the License Agreement and click Yes & Click Next and the drivers for the Intel Chip
set will install.
4. Click Next and choose restart computer for finishing the Chipset Driver, click to Finish.
19
BP-500 Series BP-561
.Net Framwork 3.0 Tool Installation
.Net Framework 3.0 Tool for Windows XP
1. Download drivers from FEC website or insert the Driver CD into your CD ROM Drive.
2. Double click Setup.exe, and Click Next to start tool installation
3. Execute dontnetfx3 for further setup
20
BP-500 Series BP-561
4. choose I have read and ACCEPT the terms of the license Agreement and click Install for
the following steps
5. Click the message pop out to check for the detail process. Finally, click Exit to finish the
installation.
21
BP-500 Series BP-561
VGA Driver Installation
VGA driver installation for Windows XP
1. Download drivers from website or insert the CD into your CD ROM Drive.
2. Execute Steup.exe
3. Select Next and click Yes of License Agreement Page.
4. Select Next to continue driver installation.
22
BP-500 Series BP-561
5. Finally, Finish and Restart the system
23
BP-500 Series BP-561
VGA driver installation for Windows 7
1. Download drivers from website or insert the CD into your CD ROM Drive.
2. Execute Steup.exe and select Next
3. Click Yes of License Agreement Page.
4. Select Next to continue driver installation.
24
BP-500 Series BP-561
5. Finally, Finish and Restart the system
25
BP-500 Series BP-561
Intel Management Engine Components Driver Installation
VGA driver installation for Windows 7
1. Download drivers from website or insert the CD into your CD ROM Drive.
2. Execute Steup.exe
3. Select Next and click Yes of License Agreement Page.
4. Select Next to continue driver installation.
26
BP-500 Series BP-561
5. Finally, Finish and Restart the system
27
BP-500 Series BP-561
LAN Driver Installation
Realtek RT8111E LAN Driver Installation for Windows XP
1. Download drivers from website or insert the CD into your CD ROM Drive.
2. Execute Setup.exe.
3. Click Next to continue
4. Click Finish to complete the installation procedure.
28
BP-500 Series BP-561
Realtek RT8111E LAN Driver Installation for Windows 7
1. Download drivers from website or insert the CD into your CD ROM Drive.
2. Execute Setup.exe.
3. Click Next to continue and Finish to complete the installation procedure.
29
BP-500 Series BP-561
Audio Driver Installation
Realtek ALC887 Audio Driver Installation for Windows XP &
Windows 7
1. Download drivers from website or insert the CD into your CD ROM Drive.
2. Double click Setup.exe, and Click Next to continue
3. Click Finish and restart the system.
30
AerPOS Series AP-3435
Wireless LAN Driver Installation
Wireless LAN Driver Installation for all Windows Operating
Systems (Optional)
1. Download drivers from website or insert the CD into your CD ROM Drive.
2. Run Setup.EXE
3. Click Next
4. Click Next
BP-500 Series BP-561
Chapter 4
Specifications
BP-500 Specifications
Performance
BP-Series
BP-561
Chipset
Main
Specifications
Processor
Memory
Thermal
Main Storage
Others
Power
Supply
IO Support
Kit
Dimension
Smart Management
Vpro / iAMT
BP-562
Sandy Bridge (H61)
Sandy Bridge (QM67)
Intel Celeron G540 2.5G
Intel Celeron B810 1.6G
Intel i3 2120 3.3G
Intel i5 2510E 2.5G
Intel i5 2400S 2.5G
DDR3 Standard 2GB,
Max 8GB
Smart Fan
2 x 2.5” SATA Bays
ATX 250W
Various IO Combinations Support
Mounting Kit Available
W310 x D235 x H95
Support / Smart Management LCM (Support with HUD)
N/A
Vpro Enable
32
BP-500 Series BP-561
Chapter 5
Troubleshooting
Please note that the following troubleshooting guide is designed for engineer who has strong
computer hardware knowledge or Engineers and Maintenance.
Touch Panel Does Not Work (AerPOS with touch Only)
A)
Check “Touch Display Module” is connected well with terminal.
B)
Check HID USB touch device is detected by OS.
C)
(Resistive Touch) Check if the EETI driver or the TouchKit driver has been properly
installed. Or try to re-install again (Please refer to the EETI driver and touch kit
installation).
D)
(Capacitive Touch) Check if the FEC-AUO Capacitive touch is automatically detected by
Windows 7, or properly installed the touch driver in Windows XP.
E)
(Capacitive Touch) Please do not keep the capacitive touch in high humidity and
condensing environment, such as out door or bathroom, where might affect the touch
performance or might need to be calibrate more frequently.
F)
Check if the cable connects well between touch panels and touch controller
G)
(Capacitive Touch Calibration) Reboot the system, and the Capacitive Touch can be
calibrated automatically.
OSD Panel Cannot Work Precisely
A)
Please touch each single OSD button for more than two seconds in order to trigger the
function.
B)
Make sure the finger is not touching more than one button each time.
Cannot Detect SATA Storage HDD/SSD
A)
Make sure storage device is well connected in the SATA Connector.
B)
HDD FFC cable is not connected properly to the main board or it could be defective.
C)
Check CMOS setup, set SATA HDD to Auto Detect.
D)
On-board SATA port could be defective.
33
BP-500 Series BP-561
LAN Is Not Functioning Properly
A)
Check if the LAN driver is installed properly.
B)
Check if there are any IRQ conflicts.
C)
Check if the RJ45 cable is properly connected.
D)
The on-board LAN chip could be defective.
COM1 ~ COM4 Are Not Functioning Properly
A)
Check if the I/O ports are enabled in the CMOS setup.
B)
Check if there are any IRQ conflicts.
C)
The main board or I/O board could be defective.
D)
(Reminder) The COM3 is simple com (RX, TX, VCC & Ground).
Cash Drawer Port Is Not Functioning Properly
A)
Make sure the pin assignment matches between the cash drawer and the RJ11 cash
drawer port.
B)
Verify if the digit I/O port address and bit are correct.
C)
The main board could be defective.
34
AerPOS Series AP-3435
Chapter 6
Appendix A:
Smart Management Tool User Guide
Smart Management Tool is FEC latest hardware management engine built in AerPOS &
BP-500. With this tool, user could easily access the data inside the system that could
user to identify the status and error during operation.
Press the Smart Management button the AP-3615 / BP-500 for 5 seconds to enter the
Terminal Status. (This button is just above the external USB connector, Please make
BP-500 Series BP-561
sure you did not press the Power Button or HDD LED)
Please refer to the following definition table for the information showed on the Terminal
Status
Item
Description
MB Version
Shows the M/B version
BIOS Version
Shows the BIOS version of the M/B
IO Version
Shows the firmware version on the I/O board
Display Version
Shows the firmware version on the Display board (AerPOS
only)
Operation Service
Shows the time this system has been powered up
Hours
Stand-by Service
Shows the time this system has been connected to A/C input
Hours
36
BP-500 Series BP-561
Abnormal On/Off
Count
ON/OFF Total
System Operation
Hours
Display Module Plug in
Time
Total Display Module
Standby Hours
Shows the times this system has been force disconnect with
A/C input
Shows the times this system has been power on & off
normally
Shows the latest time the system has been operated
Shows the times the display module has been re-plugged
(AerPOS only)
Show the time the display module has been connected with
the system & the system has been connected to A/C input
(AerPOS only)
Total Back Light Hour Show the time the backlight has been used (AerPOS only)
Each data would be recorded after the system is shutdown normally, for any incorrect
operation or force shutdown, only Abnormal On/Off Count & ON/OFF Total will be
recorded, the rest data will missed.
User could monitor the Thermal & Fan Status inside the system by clicking the icon
Thermal.
User could monitor the power status on the M/B by clicking the icon POWER STATUS.
37
BP-500 Series BP-561
Item
CPU Vcore Status
MB Battery Voltage
12V Voltage Status
DC In-Voltage
DC In-Current
DC in-Power
Consumption
Description
Shows CPU Vcore status
Shows the Voltage of M/B battery (If the data of current is too
low, please contact FEC Service Department for battery
replacement)
Shows the voltage of 12V on the M/B
Shows the voltage of DC-IN (If the data is too low, please
check the power adaptor)
Shows the current of 12V DC-IN(If the data is too low, please
check the power adaptor)
Shows the power consumption of AP-3615 or BP-500
In Advanced mode, there are 3 settings could be accessed by the user.
a. COM Port Voltage Setting: Please ensure this setting must be operated by the
engineer who with strong knowledge of AerPOS & BP-500 and its devices. Inappropriate
operation might cause the damage of the powered devices.
b. OSD Enable or Disable (AerPOS only)
c. Backlight Brightness: Display only, the adjustment must be through OSD
38
BP-500 Series BP-561
Following is the example to adjust the setting of COM1, COM2 & COM3 from RI mode to
5V enabled.
a. Click COM1 5V, COM2 5V, COM3 5V and COM Port Set
39
BP-500 Series BP-561
1st Step
2nd Step
b. Apply the change by click the icon
3rd Step
c. Double confirm to apply this change
40
BP-500 Series BP-561
4th Step
d. Shutdown the system and proceed the cold reboot
User could enable/disable the OSD function by select following options. After apply the
setting, A cold reboot is required.
41