BMW Assist™
Safety and
Convenience
Services
8:30 a.m.
Witnessed accident,
requested emergency
help sent to scene
10:12 a.m.
Traffic congestion
avoided
Life in motion.
11:22 a.m.
BMW center called
to schedule service
appointment
12:10 p.m.
Felt like having
pasta, googled
great Italian
restaurant
bmwassist.com
2:25 p.m.
Concert confirmed,
destination received
5:03 p.m.
Flight arrival gate
and time confirmed
The Ultimate
Driving Machine ®
6:00 p.m.
Checked weather
for the weekend
Safety Plan
Automatic Collision Notification
Emergency Request
Enhanced Roadside Assistance
MyInfo
Stolen Vehicle Recovery
Door Unlock
Customer Relations
TeleService
4
5
5
5
6
7
7
8
8
Convenience Plan
Critical Calling
Concierge
BMW Search
Directions
Traffic Weather
BMW Ultimate Service™
10
11
11
12
14
14
14
15
BMW Assist.™
Because life is in motion.
BMW Assist provides you with a suite of services
that add confidence and convenience to your
driving experience. When you combine the
BMW Assist Safety Plan with the optional
Convenience Plan, you enjoy peace of mind
whenever you’re behind the wheel. As part of
BMW ConnectedDrive, BMW Assist intelligently
integrates the driver, the vehicle and the environment.
BMW Assist combines GPS location technology
with hands-free wireless communication.
We’re there for you whenever you want us.
Need roadside or emergency assistance and
don’t know where you are? At the push of a button,
the system transmits your vehicle’s position
to our response center and puts you in verbal
contact with a trained response specialist who
is ready to help. If your BMW is ever stolen,
we can help the police locate and recover it.
TeleService automatically notifies your BMW
center when your vehicle needs service.
BMW Ultimate Service™
BMW Assist and TeleService are included in
the BMW Ultimate Service program. This
unique and comprehensive driver enhancement
program offers unmatched value in all 2007
and later BMWs. Learn more on page 15.
TeleService is not available on all models.
BMW Assist Safety Plan.
BMW Assist – 4
The BMW Assist Safety Plan is included
for four years in all model year 2007 and later
BMWs equipped with the BMW Assist and
Bluetooth® system – a value that’s unmatched
in the automotive industry. The system is
standard on every X5 M, X6 M, M5, M6, 5, 6
and 7 Series, and is included with the popular
Premium Package or available as an option
on all other BMW models.
Automatic Collision Notification
In the event of a severe accident, your
BMW Assist system will automatically
transmit your vehicle’s location and crash
information to a response specialist, who
will then speak to you to determine if you
need help. A second response specialist
will request dispatch of emergency services
to your location.
Safety Plan
We’re there for you whenever you need us.
Emergency Request (SOS)
In an emergency, just push the SOS button to
transmit your location and vehicle information.
A response specialist will speak with you to
determine your needs. For example, you can
request police, fire or medical assistance, or
get directions to the nearest police station
or hospital.
Enhanced Roadside Assistance
Need a tow? Out of gas? A touch of the
“Roadside Assistance” menu option or
Wrench button connects you with our
response center. Your BMW also transmits
your location, so we can quickly and
accurately dispatch help.
BMW Assist – 5
Safety Plan
Connect your drive.
BMW Assist links to the internet.
MyInfo
MyInfo allows you to send business listings and street
addresses with associated phone numbers from the
comfort of your home or office directly to your BMW.
To use MyInfo, just search for a business or street
address at Google Maps™; add a personal note, if
desired, and click “Send.” The destination will then
appear in your BMW under the “Messages” menu
and can be directly transferred to your Navigation
system (if so equipped) for immediate route guidance,
while you can call the destination via your Bluetooth®
linked phone.
MyInfo is available on 2008 and later X6 produced 4/08 and later, and on all
other 2009 and later BMW models, except 2010 and earlier X3.
BMW Assist – 6
Safety Plan
Help outside your BMW.
Stolen Vehicle Recovery
If your BMW is ever stolen, call BMW Assist toll-free at 1-888-333-6118
immediately after filing your police report. We then help the police locate
your vehicle. Your insurance provider may discount your premium due to
this service.
Available on all 2006 and later 7 Series effective as of 9/05 production, and all other BMW models
produced 10/04 and later. Valid Stolen Vehicle Police Report and BMW Assist password required.
Door Unlock
This helpful feature allows you to gain access to your BMW if you’re ever
locked out. Simply call BMW Assist toll-free at 1-888-333-6118, provide
your name and password, and a response specialist will send a signal to
your vehicle to unlock the driver’s door.
Available on all 2008 and later X3 and Z4, and all other 2007 and later models produced 9/06 and later.
BMW Assist – 7
Safety Plan
Help from BMW
and your BMW center.
Customer Relations
Have a question or concern? Your system can put you in contact with our
helpful Customer Relations staff at the touch of the SOS button or the
“Customer Relations” menu option.
TeleService
With TeleService, your vehicle’s operating status and upcoming service needs
are transmitted to your BMW center automatically, or manually with a push of the
“Service Request” menu option in your radio or iDrive display. A BMW service
advisor then calls you to schedule a convenient service appointment. This feature
allows your Service department to have needed parts ready, saving you time.
It also reduces the chance of a breakdown later – adding to your peace of mind.
TeleService is available on all 2004 and later 5 and 6 Series; 2006 and later 7 Series and BMW Assist-equipped
3 Series Sedans and Sports Wagons; 2007 and later BMW Assist-equipped X5 and 3 Series; 2008 and later X6 and
1 Series; 2009 and later Z4; and all 2010 and later X5 M and X6 M. TeleService is not available on 2010 and earlier X3.
BMW Assist – 8
Safety Plan
BMW Assist.
Your life.
Your way.
Safety Plan
Standard on the X5 M, X6 M, M5, M6, 5, 6 and
7 Series; included with the Premium Package
or available as an option on all other models.
2007 and later models: No charge for 4 years/
unlimited miles, then $199 per year.
2006 and earlier models: No charge for the
first year, then $199 per year.
Subscribe at your BMW center.
One year or less BMW-paid term remaining: Credit card
info required to enroll. Two months or less BMW-paid term
remaining: Customer must purchase one year minimum
term at $199/year to enroll. Reactivation charge may be
required if service lapses.
BMW Assist – 9
BMW Assist Convenience Plan.
BMW Assist – 10
Trust BMW Assist to help you with your busy life
through the optional Convenience Plan, available
to all Safety Plan subscribers. When you’re on
the road, our Convenience Plan services provide
valuable information, offering a helping hand 24/7,
whenever you need it.
Critical Calling
Perhaps you forgot your mobile phone, or its battery
is discharged – and you urgently need to speak to
a family member or colleague. Don’t worry. Critical
Calling allows you to make up to four operatorassisted calls per year. Simply push your SOS
button to speak with a BMW Assist response
specialist, who will then connect you to your
requested party for up to five minutes per call.
Convenience Plan
Your travel companion.
Concierge
Want to know the best gas price in your area?
A flight arrival gate or time? The best French
restaurant, or perhaps a four-star hotel? Select
“Concierge” on your radio or iDrive menu option
and talk to a friendly representative who can even
send the address and phone number of your
desired destination to your Navigation system,
if so equipped, and Bluetooth linked phone.
Please contact your authorized BMW center for a listing of BMWapproved Bluetooth enabled phones. See footnote on page 14
for additional information.
BMW Assist – 11
BMW Search
BMW Search allows online access to the latest weather
forecasts, and delivers DOW, NASDAQ and S&P 500
stock indices from Bloomberg to the iDrive display right
inside your vehicle. Access news headlines covering the
USA, world, sports, business and BMW topics with the
text-to-speech conversion on 2010 and later models.
Send to Mail pinpoints the vehicle’s current location and
destination, and allows you to send it to a smartphone or
email account. Then it’s just a quick hyperlink to Google
Maps for friends and family to see where you are and
where you’re going.
Convenience Plan
Bloomberg
and Google™
on board.
BMW Assist – 12
BMW Search
Enjoy online access to up-to-date fuel prices at nearby gas stations or your
destination as well as the powerful reach of Google Maps business search.
These services transfer your BMW’s current location and destination
automatically and then display the search results with the name, address,
phone number and distance to your destination. The information is
continuously updated, hence never outdated. When you find the desired
gas station or any other point of interest, you can immediately start route
guidance or place a hands-free call with a Bluetooth linked phone at just
a push of a button.
Convenience Plan
Locate
businesses
while on
the go.
BMW Search is available exclusively to Convenience Plan subscribers on all BMW Assist and BMW Navigation
system equipped 2009 and later Z4, 1, 3 and 7 Series, and 2010 and later X5, X6, 5 and 6 Series.
BMW Assist – 13
Traffic Information
Streamline your trip with up-to-date traffic reports
along your route. Just select the menu option
“Concierge” to be in the know.
Convenience Plan
Directions
If you want to know the shortest route
from Point A to Point B… need directions
to the nearest gas station, ATM or any street
address… want recommendations for a
good restaurant, hotel or interesting site:
just select “Concierge” from the menu,
and a friendly response specialist will assist
you. You can also have the destination and
phone number sent to your BMW Navigation
system and your Bluetooth linked phone
when you select “Concierge” using your
iDrive Controller.
Weather Information
Be prepared by selecting the menu option
“Concierge” for the latest weather forecast –
locally or at your destination.
Destination and phone number transfer available with optional
BMW Assist Convenience Plan. Available on 2009 and later
Z4, and all other 2007 and later BMW Assist-equipped models
produced 9/06 and later, except the X3 SAV® and 2007-2008 Z4.
Upgrade to the Convenience Plan
$199 per year.
To enroll, subscribe at your BMW
center, push your SOS button, or
call toll-free 1-888-333-6118.
(Safety Plan subscription required.)
BMW Assist – 14
BMW Ultimate Service.
BMW Ultimate Service is a package of premium
features offered at no cost, available for all
2007 and later BMWs. This program sets
the benchmark in customer support – and
confidence. BMW Ultimate Service, which
leads the automotive industry in providing
drivers with incredible value and peace of
mind, includes:
BMW Assist Safety Plan1 with TeleService2
A valuable and unparalleled array of services
that add confidence and convenience to your
driving experience.
The BMW Maintenance Program
This automotive maintenance program
offers no-cost coverage for 4 years/50,000
miles from the original in-service date of the
vehicle. Thanks to advanced BMW technology,
you might need to bring your BMW in for
routine inspections only about once a year,
saving you precious time, as well­.
BMW Roadside Assistance
BMW offers one of the automotive industry’s
most comprehensive roadside assistance
plans today: 4 years/unlimited miles from
the vehicle’s original in-service date. This
on-the-road help, available 24/7, includes: flat
tire changes, emergency gasoline, towing,
alternative transportation and trip-interruption
benefits, as well as other valuable services.3
New Vehicle Limited Warranty
Every new BMW is covered for 4 years/50,000
miles, whichever comes first, including limited
coverage for defects in materials or workmanship.
And only Original BMW Parts are used – your
assurance that your BMW will continue to
perform like a BMW.
All BMWs come with the BMW Maintenance Program and Warranty
standard for 4 years or 50,000 miles, whichever occurs first. Roadside
Assistance comes standard for 4 years.
1
BMW Assist Safety Plan comes standard for 4 years on every 2007
and later M5, M6, 5, 6 and 7 Series, and 2010 and later X5 M and
X6 M, and is included with the Premium Package or available as an
option on all other BMW models.
2
TeleService is available on all 2004 and later 5 and 6 Series, and 2006
and later 7 Series. In models equipped with BMW Assist, TeleService
is available on 2006 and later 3 Series Sedans and Sports Wagons,
2007 and later X5 and 3 Series, 2008 and later X6 and 1 Series, 2009
and later Z4, and all 2010 and later X5 M and X6 M. TeleService is not
available on 2010 and earlier X3.
3
Subject to certain limitations; visit www.bmwusa.com/roadside
for further details.
BMW Assist – 15
Give it a try. Make your selection!
More about BMW
bmwusa.com
1-800-334-4BMW
The Ultimate
Driving Machine ®
For more information
on BMW Assist,
visit www.bmwassist.com or
call toll-free 1-888-333-6118.
Monday to Friday: 7 a.m. to 10 p.m., Central Time
Saturday: 8 a.m. to 9 p.m., Central Time
In order to receive BMW Assist services, a subscriber agreement must be completed at your local BMW center and transferred to the BMW Assist Response Center.
GPS and underlying wireless services must be available and functioning; vehicle ignition must be turned on (except for Door Unlock and Stolen Vehicle Recovery),
battery charged and connected and vehicle’s electrical system operational; services may be limited to certain geographic areas. Call toll-free 1-888-333-6118,
or visit www.bmwassist.com or your BMW center for additional program details. Services are subject to the terms and conditions of your subscriber agreement.
BMW Ultimate Service coverage applies only to U.S.-specification BMWs imported and distributed by BMW of North America and sold or leased to U.S. or P.R.
residents through authorized BMW centers or its European Delivery program. Vehicles purchased or leased from BMW centers in any other country do not qualify
for BMW Ultimate Service.
©2010 BMW of North America, LLC. Not to be reproduced wholly or in part without written permission from BMW NA. The BMW name, logo, model names and SAV
are registered trademarks. All other trademarks and trade names are the property of their respective owners. US-A-17-10-01