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Member Policy Guide
Our Member Policy Guide has been created to make it easy for you to find answers to questions you may
have about your Renaissance ClubSport Aliso Viejo (RCS) membership. This handy guide outlines general
club policies that have been established to ensure your comfort, safety and enjoyment of our facility.
Please take a few moments to familiarize yourself with the contents of the Member Policy Guide. Knowing
and observing club rules and policies will help ensure that every visit to the club is enjoyable.
Topics:
Club Hours
Physical Activity Readiness
Parking
Attire & Footwear
Club Service Desk
Guests
Children & Teens/TeenFit
Kids World Childcare Center
Fitness Center
Group Fitness / Pilates Studios
Aquatics Center
Gymnasium
Racquetball & Squash Courts
R Spa
Dining
Locker Rooms
Steam Rooms, Saunas & Whirlpools
Hotel Guest Rooms
Banquet & Meeting Space
Gift Cards
Reciprocal Use
IHRSA Passport
General Club Policies
Club Charge Accounts
House Phones
Member Telephones
Emergency Procedures
CLUB HOURS
Regular hours of operation for the club are Monday - Friday 4:00am to 11:00pm and Saturday - Sunday
6:00am to 10:00pm. We appreciate your cooperation in planning your workout and shower time so that
you are prepared to leave the club promptly at closing time. We have blackout dates - club hours and
club use may vary to accommodate holidays and special occasions. Club hours will vary to accommodate
holidays or other special occasions. We will post any schedule changes at least one week in advance (at
the Club desk and through social media) so that you can modify your workout schedule. Also, check out
our Facebook page for the latest club news and updates: www.facebook.com/renaissanceclubsportav
Other Hours of Operation:
Hotel:
Monday - Sunday: Open 24 hours
Membership Sales Office:
Monday - Thursday: 9:00am - 9:00pm
Friday - Sunday: 9:00am - 6:00pm
Hotel Sales Office:
Monday - Friday: 9:00am - 6:00pm
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Kids World:
Monday - Friday: 7:45am - 9:00pm
Saturday - Sunday: 7:45am - 7:00pm
+ Blackout Dates - club hours and club use may vary to accommodate holidays and special occasions
Citrus Fresh Grill:
Breakfast: 6:00am - 11:00am
Lunch: 11:00am - 2:00pm
Dinner: 5:00pm - 10:00pm
Citrus Lounge:
Monday - Thursday: 11:00am - 12:00am
Friday - Saturday: 11:00am - 1:00am
Sunday: 11:00am - 12:00am
Citrus Fresh Market:
Monday - Sunday: 6:00am - 8:00pm
Citrus Pool Bar (weather permitting):
Saturday - Sunday: 11:00am - 5:00pm (off season)
11:00am - 6:00pm (in season - April 1-September 4)
R Spa & Boutique:
Monday - Friday: 9:00am - 9:00pm
Saturday - Sunday: 9:00am - 6:00pm
Valet Service:
Monday - Sunday: Available 24 hours
Please note that departmental hours of operation are subject to change and will be posted at the Club and
Hotel desks.
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PHYSICAL ACTIVITY READINESS - Please complete the following pre-activity screening before you use
the club, and annually thereafter:
If any of the following factors apply to you now or in the future, consult your physician before increasing
your physical activity level or proceeding with a fitness evaluation/test or training program: heart disease,
numbness in the shoulders or arms, fainting/dizzy spells, high or low blood pressure, high cholesterol,
bone and/or joint pain, unaccustomed to regular exercise, on medication, recent illness, diabetes,
epilepsy/seizures, recent surgery, under/overweight, chest pains, pregnant, smoker, male over 45 years
of age or female over 55 years of age. While the Club endeavors to create a safe and healthy environment
for all members, it does not retain physicians on staff. Therefore, it is up to each member to monitor their
own activities and understand their limits. All members and guests are responsible for securing their own
health insurance. The Club does not provide medical coverage for injuries sustained on the premises or
while participating in Club-sponsored activities and events, whether on the premises or not.
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PARKING
Renaissance ClubSport provides a convenient four-level parking structure for use by all members when
visiting the club. The club entrance is on the south end of the parking structure; there are stairwells and
elevators in the corners and middle of the structure.
• The parking structure is shared by club members, hotel guests, restaurant and spa patrons, and the
adjacent office buildings.
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• “Executive” club members receive complimentary valet parking; just drive up under the portecochere at the main entrance to the property, and our valet staff will take care of parking your car. You
will receive a valet ticket; bring the ticket back to the valet podium when you are ready to depart.
• Valet parking service at the main entrance is available to “Premier” and “Gold” club members at the
hotel’s regular valet rates ($5 per day). Tipping is at your discretion.
• Please observe a 5mph speed limit in the parking structure – there will be families with children and
strollers walking to their cars and the elevators.
• Please do not leave any valuables in your car; RCS is not responsible for the loss of or damage to any
personal property brought on premises.
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ATTIRE & FOOTWEAR
At Renaissance ClubSport, we strive to create an environment that is upscale and visually pleasing, yet
comfortable and safe for all. We ask all members and guests to use your best judgment in your choices
of attire for the public areas of the club and hotel, and we ask that you consider safety and performance
issues in your choices of athletic gear and footwear for sports participation.
Here are our basic attire and footwear standards:
• Shirts and shoes are required at all times in all areas except the locker rooms and outdoor aquatics
center.
• Always wear closed-toe athletic shoes in the fitness center and when participating in any sport or
group exercise class. If participating in an exercise class such as yoga, which is performed barefoot,
wear shoes to and from the studio.
• On the racquetball, squash and basketball courts, wear shoes designed for court play, with nonmarking soles.
• Exercise attire should not be overly revealing, and fabrics or accessories should not cause damage to
the upholstery on fitness equipment.
• Swimwear is appropriate only in the aquatics center and locker rooms.
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CLUB SERVICE DESK
The Club Service Desk is the “hub” of RCS. We ask that everyone entering the club check in with the
Service Desk receptionist. Service Desk personnel are there for your convenience – whatever assistance
or information you need, they can help or point you in the right direction.
• We ask that members (adults and children) present their membership card to the Service Desk
receptionist upon entering the club. For the safety of our members we cannot admit anyone into the
club without proper identification.
• Download the ClubSport app, available for iPhone and Android, which allows you to scan your
membership card for convenient check-in and on-site purchases.
• Membership cards are not transferable and may not be loaned.
• If a membership card is lost, we will gladly replace it at a nominal fee.
• For your convenience many club transactions, such as guest registrations and guest fees and
payments on account may be handled at the Club Service Desk.
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GUESTS
Renaissance ClubSport welcomes guests and encourages members to share the experiences of the club
with friends, family, and co-workers. To ensure club members optimum use of the club and to protect the
value of your membership, the following Guest Policies apply:
• Members ages 18 and older may bring guests to RCS.
• A member’s guest who resides locally (within a 25-mile radius of RCS) may visit once per month, up to
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six times per calendar year.
• We ask all guests to sign in at the Club Service Desk upon entering, present valid photo ID, and
register at the kiosk for security and liability purposes.
• Either the guest or member may pay the applicable guest fee.
• Please accompany your guest in the club at all times, and please take responsibility for your guest’s
conduct and attire.
• In fairness to all, we ask guests to follow the same club rules, policies and etiquette guidelines
applicable to members.
• Expelled or suspended members may not come as the guest of another member. Club privileges are
revoked.
• Extended guest passes or temporary memberships may be purchased for out-of-town visitors (those
living outside a 25-mile radius of the club). Contact the Club Service Desk or Membership Department
for more information.
• “Gold” club members receive one complimentary Guest Pass per month ($25 value), and “Executive”
club members receive two complimentary Guest Passes per month ($50 value). All regular guest
usage policies apply.
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CHILDREN & TEENS/TEENFIT
Our facility appeals to families as well as adults without children. Parents should advise your children
and teens on appropriate behavior and supervise them (where required) while visiting the club. This is
particularly important in the fitness center, restaurant, swimming pools, splash park, and locker rooms.
The following policies are designed for the overall safety of children and teens while in the club.
Children (Ages 11 and Under):
Children ages 11 and under must be accompanied and directly supervised by a parent or adult guardian at
all times while in the club, except when:
• Registered in Kids World (parent must remain on premises); or
• Enrolled in a club-sponsored and supervised program, such as a camp, clinic, class, special event, or
birthday party (parent must remain on premises).
Children may not enter the Fitness Center, Group Fitness Studios or the Men’s/Women’s Locker Rooms.
Parents with children under the age of 12 must use the Family Locker Room.
Children must be enrolled on a membership in order to enter the club or use any club facility (pool,
gymnasium, racquetball courts, etc.) or a guest fee must be paid.
Teens/TeenFit (Ages 12 to 17):
Teens ages 12 to 17 may use all areas of the RCS facility without being accompanied by or directly
supervised by a parent or adult guardian as long as:
• The club has on file a Teen Results Program Registration Waiver signed by a parent;
• The teen member has completed the club’s TeenFit Certification; and
• The teen member follows all club policies and conducts himself or herself appropriately.
Teens must be enrolled on a membership in order to use any club facility, or a guest fee must be paid.
Teens may purchase an Individual membership at RCS, with a parent’s signature of approval and
agreement to pay all dues and fees.
Dependent:
Children members may be on a Couple or Family membership through the age of 26, provided they reside
at the same address. Upon their 27th birthday, dependent children may “roll over” into an individual
membership, without incurring an initiation fee but must do so within 30 days of their 27th birthday.
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Parent Responsibilities:
We ask all parents to take responsibility for following the club’s policies for children and teens, and for
accompanying or directly supervising children where and when the club requires. Direct supervision
means that you are participating side by side with your child in the selected activity or you are watching
them from a close distance, and ensuring that your child is performing the activity in a safe, nondisruptive manner.
Parents are also financially responsible for any in-club house charges your children or teens may
make (i.e., at the ClubSport Café) on your membership account. Changes to the in-club house charging
privileges must be made through the Membership Department.
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KIDS WORLD CHILDCARE CENTER
Renaissance ClubSport is proud to offer a professionally supervised childcare center for use by the
children (ages 6 weeks to 12 years) of our members and guests. Kids World offers children a variety of
enrichment activities, including arts and crafts, organized games, story times, specialty classes, and
more.
To provide a handy guide for parents and to ensure a safe and enjoyable experience in Kids World for all
children, we have put together the following guidelines for utilizing our childcare services:
• Infants ages 6 weeks to 12 weeks who are on a membership receive one hour and 15 minutes of
complimentary child care services per day. This is the maximum length of time infants may stay in
Kids World.
• Children ages three months to twelve years who are on a membership receive three complimentary
hours of child care services per day. Children on Executive level membership receive four
complimentary hours of child care services per day.
• After three hours (four hours for Executive members), an overtime fee will apply. The maximum
continuous amount of time a child may be in Kids World is four hours (five hours for Executive
members).
• Service is available for children that are not on a parent’s membership and also for children of a
member’s guest at an hourly childcare fee.
• Prior to a child’s first visit, we ask parents to complete a Medical Release Form, which will be kept on
file in Kids World for use in the event of an emergency.
• Only parents or legal guardians may check children in and out of Kids World.
• Due to allergies, Kids World is a “nut free zone.” Nuts and nut products are not allowed.
• For the health and wellbeing of all children, those who are sick cannot participate in Kids World. If a
child becomes sick or shows signs of illness while in Kids World, the parent will be notified to pick up
the child.
• Please ensure that diapered children are dry and clean before bringing them to Kids World. We know
“poop” happens; parents are welcome to use our diaper changing station or to provide us with extra
diapers for your child so we can take care of it. Diapers can be purchased at Kids World for a nominal
fee.
• Lunches or snacks may be brought into Kids World, but may only be consumed during designated
times and in the designated snack area. Beverages must be in plastic, non-spill containers.
• Please place all diaper bags, backpacks or other allowed items in a cubby. Children’s belongings
should be labeled. No personal items or toys (other than infant/toddler comfort items, such as, a
blanket, pacifier, etc.) will be allowed into Kids World due to possible loss, theft, breakage, conflict
and health issues.
• Parents must remain on RCS premises while your children are in Kids World.
• Children must follow the direction and instruction of the staff. Behavioral problems, such as biting or
fighting, or other incidents that require discipline and compromise the safety of other children, may
result in suspension of childcare privileges for a defined period. Appropriate action will be determined
on a case-by-case basis.
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• If a child is upset or uncomfortable for a period of 15 minutes or longer, the staff will request parental
assistance.
• Further specifics on our childcare center policies are available in the Kids World Parent Handbook.
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FITNESS CENTER
Constantly growing to meet the changing needs of today’s health and fitness-conscious member,
Renaissance ClubSport features one of the most contemporary and diverse Fitness Centers in the
industry. Along with a wide variety of equipment for cardiovascular, strength, and flexibility training, we
offer a great selection of wellness programs and services, led by educated, certified instructors and
trainers.
For the safety and comfort of all members, we’ve put together the following fitness policies and etiquette
guidelines:
• There is a Fitness Attendant on duty in the Fitness Center during select hours of operation. They are
there to help you, so if you have any questions, please ask. If you are unfamiliar with any piece of
cardio or weight equipment, they will be glad to show you how to use it properly and safely.
• Please comply with any request made or guidance provided by a Fitness Attendant.
• Only RCS employed personal trainers may provide instruction on the fitness floors.
• All new members are encouraged to complete the New Member or Teen Results Program.
• Beverages in plastic, non-spill containers are permitted in the Fitness Center, but please, no food.
• Cell phones must be placed on mute when used in the Fitness Center. Cell phones may be used for
text messaging, checking emails or listening to music with head phones. They may not be used for
placing or taking calls, taking pictures or recording video.
• Please use a locker in the locker room to store your athletic bag or other personal items, and do not
bring them with you into the Fitness Centers.
• Please adhere to a 30-minute time limit on cardio equipment when others are waiting.
• The club provides assorted magazines and newspapers for those interested in reading while working
out on the cardio equipment. Please return reading materials to the magazine racks or Fitness Desk
after use.
• Most pieces of cardio equipment have built-in televisions – just bring your headphones to plug into the
jack on the equipment if you’d like to watch TV while working out. Some pieces also have an iPod jack
so you can enjoy your own music or other entertainment while exercising.
• Return all cardio equipment to zero speed and elevation (where applicable) after use. Never exit a
treadmill with the belt still moving, or step onto a treadmill with a moving belt. Stand on the sides of
the treadmill before you step onto the belt in order to ensure that the belt is not moving.
• Perform weight lifting exercises properly, safely, and under control at all times. Please do not drop or
slam weights.
• Workout towels are provided; please put used towels in one of the Fitness Center or locker room
towel bins.
• Disinfectant wipes are provided; please wipe perspiration off the cardio or weight machines after use.
• As a courtesy to your fellow members, please return all dumbbells, weight plates, and handles to
racks after use.
• When performing more than one set on weight equipment, allow others to “work in” between your
sets.
• No equipment (i.e., dumbbells, physio balls, stretching mats, etc.) in the Fitness Center may be taken
to other parts of the club.
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GROUP FITNESS / PILATES STUDIOS
Renaissance ClubSport boasts a highly experienced, talented, and professional team of Group Fitness
Instructors - second to none in Southern California. Our group fitness schedule features a wide variety of
classes daily, offering something for all fitness levels and interests.
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The following guidelines are in place to ensure the safest and best possible group fitness experience for
everyone:
• Please do not bring personal belongings, except a towel and plastic, non-spill water bottle, into the
studios.
• Talking and/or texting on cell phones is not permitted in class.
• All studio equipment must stay in the studio or storage area. Body bars, tubing, weights, and so on,
may not be taken to other areas of the club.
• Specific instructors are assigned to each class. However, should illness or emergencies arise,
another highly skilled instructor may be assigned to substitute a class.
• Please courteously wait for a class in progress to officially end before entering the studio for the next
class.
• Only RCS employed group fitness instructors may provide instruction in the studios.
• When you arrive for class, you may set up your equipment (step, mat, etc.) but not save a space or set
up for another participant.
• Please be prompt for class. For safety reasons, do not enter a class more than ten minutes late. If you
are late, please take a spot in the back of the studio to minimize interruption of the class, and take
responsibility for your own warm-up.
• Please follow the instructor’s direction and the class format, with allowances for modifications due to
physical limitations or fitness levels.
• As a courtesy to the instructor and fellow participants, please do not carry on long or loud
conversations during class.
• For classes with sign-up requirements, you may sign in only for yourself.
• If you are just beginning an exercise program or have any medical concerns, please inform your
instructor prior to class.
• The studios are group programming areas and are open only during scheduled class times.
• Classes may be canceled or rescheduled due to low participation.
• Participants must be at least 12 years of age (and must have completed the club’s TeenFit
Certification) to attend adult classes on the Group Fitness Schedule.
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AQUATICS CENTER
Renaissance ClubSport offers a resort-style outdoor aquatics center, featuring a 25-yard six-lane lap pool,
an activity pool, a children’s splash ‘n play area, adult coed whirlpool, and a children’s-only whirlpool. We
offer swim lessons for all ages, and a varied schedule of aquatic exercise classes. All swimming pools are
open year-round and heated during the winter months.
To ensure a safe and enjoyable aquatics experience for all, please follow these policies when using the
aquatics center:
• Lifeguards are not on duty at all times. All persons using the pools, whirlpools and Splash ‘n Play
area do so at their own risk. When lifeguards are on duty, please follow their instructions at all
times.
• During the summer season, 10-minute safety breaks will be conducted at the top of the hour from
11:00am-5:00pm. This is an opportunity to take care of personal needs, hydrate, re-apply sunscreen
and attend to your child.
• Please wear proper swimwear; no cut-offs, shorts, leotards, thong suits or t-shirts.
• Food and alcoholic beverages are permitted when served by the property.
• No glass containers of any kind allowed.
• Bottle water is permitted when contained in plastic bottles versus glass.
• All food and beverage items must be stored and consumed at least four feet from the swimming pool.
• Ice chests and coolers are not permitted, with the exception of small, soft-covered lunch coolers
• Infants and toddlers must wear swim diapers. Swim diapers are available at the pool bar or through a
lifeguard. Regular diapers are not allowed in the pool.
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• Parents, please watch your children and assist us with enforcing pool and Splash ‘n Play area rules.
Please be in the pool within contact of your non-swimmer child, even if the child is using a flotation
device.
• Please shower and rinse off any sun tan oils before entering the pools or whirlpool.
• For everyone’s safety, we do not permit running, pushing, dunking, or general rough play in the pools,
whirlpools, Splash ‘n Play area, or on pool decks.
• Please don’t bring rafts, tubes, balls or water guns to the Aquatics Center.
• Kickboards, pull buoys, and hand paddles are permitted if used properly.
• No diving at any time.
• Please do not stand or sit on the lane lines at any time.
• Lap lanes are for continuous lap swimming. When the lap pool is busy, swimmers must share lap
lanes, and should circle swim when more than two swimmers are sharing a lane.
• Persons wearing adhesive bandages or those with skin infections, open wounds, or any
communicable disease may not enter the pools or whirlpool.
• Persons under the influence of alcohol or other drugs or medicines should not use the pools or
whirlpool.
• Elderly persons, pregnant women, and persons with health conditions should consult with a physician
before using the whirlpool.
• Please use caution when using the outdoor whirlpool - long exposure may result in nausea, dizziness,
or fainting.
• RCS reserves the right to schedule programming (group fitness classes, swim lessons, birthday
parties, camps, summer BBQ’s, etc.) or private rentals in the pools or deck areas. Lap or open
swimming may not be available at all times on all days.
• Do not use the pools alone.
• Report all injuries or incidents occurring in the Aquatics Center to lifeguard or staff.
Adult Coed Whirlpool Policies & Precautions:
• Lifeguards are not on duty at all times. All persons using the pools do so at their own risk.
• Please shower before entering water.
• For use by persons ages 12 and up.
• Elderly persons, pregnant women, and those with health conditions requiring medical care should
consult with a physician before use.
• Persons wearing adhesive bandages, or those with skin infections, open wounds, or communicable
diseases, may not enter.
• Hot water immersion while under the influence of alcohol, narcotics, drugs or medicines is dangerous
and not recommended.
• Long exposure may result in nausea, dizziness, and fainting. Properly monitor your length of use. Do
not use alone.
• No glass containers, food or drinks allowed.
• Lifeguards instructions must be followed. Lifeguards are not on duty at all times.
• Report all injuries or accidents occurring in the pool area to a lifeguard or other club staff.
• Children under age of 12 are not permitted
Kids Splash & Play Structure Policies & Precautions:
• Lifeguards are not on duty at all times. All persons using the pools do so at their own risk.
• For use by children under 42 inches in height and under 80 pounds in weight.
• Children ages 6 and under must be within arm’s reach of a responsible adult at all times.
• All Children must be directly supervised by an adult at all time.
• Disposable diapers are not allowed in the play structure, wading pool, or kids whirlpool. Infants and
toddlers must wear swim diapers and suit/pants with elastic legs.
• Running, pushing and rough play is not permitted.
• Kids wearing adhesive bandages,or those with skin infections, open wounds, or communicable
diseases, may not enter.
• Lifeguards instructions must be followed. Lifeguards are not on duty at all times.
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• No glass containers, food, or drinks allowed.
• Report all injuries or accidents occurring in the Splash and Play structure to a lifeguard or staff.
Kids Splash Pad Policies & Precautions: (Ages 2-11):
• Lifeguards are not on duty at all times. All persons using the pools do so at their own risk.
• No diving at any time.
• Children ages 6 and under must be within arm’s reach of a responsible adult at all times. Children
ages 7-11 must be directly supervised by an adult at all times.
• Disposable diapers are not allowed in the splash pad. Infants and toddlers must wear swim diapers
and suit/pants with elastic legs. Swim diapers are available at the pool bar or through a lifeguard.
• Running, pushing, or rough play is not permitted.
• Kids wearing adhesive bandages, or those with skin infections, open wounds, or communicable
diseases may not enter.
• No glass containers, food, or drinks allowed.
• Lifeguards instructions must be followed. Lifeguards are not on duty at all times.
• Report all injuries or accidents occurring in the splash pad area to a lifeguard or other club staff.
Kids Slide Policies & Precautions:
• One child at a time per slide.
• Must slide on back, feet first, and exit immediately.
• Wait until slide is clear before using.
• Kickboards, rafts, tubes, balls, or toys of any kind are not permitted.
• Recommended for children under 42” in height and under 80 pounds in weight.
Kids Whirlpool Policies & Precautions: (Ages 2-11):
• Lifeguards are not on duty at all times. All persons using the pools do so at their own risk.
• No diving at any time.
• Children ages 2-6 must be within arm’s reach of a responsible adult at all times. Children ages 7-11
must be directly supervised by an adult at all times. Children under the age of 2 years old are NOT
permitted to use the whirlpool. Children above the age of 2 must be able to stand on the bottom of the
whirlpool with their head above water in order to use.
• Do not allow children to submerge head below water.
• Properly monitor your child’s use. Limit use to no more than 10 minutes. Long exposure may result in
nausea, dizziness or fainting.
• Elderly persons, pregnant women, and those with health conditions requiring medical care should
consult with a physician before accompanying their child in whirlpool.
• Disposable diapers are not allowed in the whirlpool. Infants and toddlers must wear swim diapers and
suits/pants with elastic legs. Swim diapers are available at the pool bar or through a lifeguard.
• Kids wearing adhesive bandages, or those with skin infections, open wounds, or communicable
diseases may not enter.
• Running, pushing, dunking or rough play is not permitted.
• Rafts, tubes, balls, kickboards, pull buoys, water guns, beach balls, or toys of any kind are not
permitted.
• Lifeguards instructions must be followed.
• No glass containers, food, or drinks allowed.
• Report all injuries or accidents occurring in the whirlpool to a lifeguard or other club staff.
Kids Wading Pool Policies & Precautions: (Ages 11 and under):
• Lifeguards are not on duty at all times. All persons using the pools do so at their own risk.
• No diving at any time.
• Children under the age of 6 years must be within arm’s reach of a responsible adult at all times.
Children ages 7-11 must be directly supervised by an adult at all time
• Disposable diapers are not allowed in the wading pool. Infants and toddlers must wear swim diapers
and suits/pants with elastic legs. Swim diapers are available at the pool bar or through a lifeguard.
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• Kids wearing adhesive bandages or those with skin infections, open wounds, or communicable
diseases, may not enter.
• Rafts, tubes, balls, kickboards, pull buoys, water guns, beach balls, or toys of any kind are not
permitted.
• Running, pushing, dunking, or rough play is not permitted.
• Lifeguards instructions must be followed.
• No glass containers, food, or drinks allowed.
• Report all injuries or accidents occurring in the wading pool to a lifeguard or other club staff.
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GYMNASIUM
Renaissance ClubSport features a large gymnasium with one NBA-size basketball court that can be
converted to two regulation size basketball courts. A divider curtain can be lowered to separate the
courts. The gym floor is also lined and equipped for volleyball play. Besides open play in these sports, we
offer leagues, tournaments, camps, and clinics. Court space is also programmed with selected fitness
classes and other special activities.
For the benefit of all gym users, please abide by these guidelines:
• Water in a plastic, non-spill container is permitted in the gym; please no food, gum or other drinks/
containers.
• To protect the wooden gym floor surface, please wear non-marking athletic shoes when participating
in activities on the courts.
• RCS provides a full supply of basketballs and volleyballs in the gym. Please do not bring any
personally owned balls to the club. Balls must not leave the gym.
• Please use a locker in the locker room to store your athletic bag or other personal items, and do not
bring them into the gym.
• Unsportsmanlike conduct, including foul language and physical contact, is prohibited and cause for
expulsion from the facility.
• Please don’t hang on the basketball rims or volleyball nets.
• Throwing or kicking balls against the walls or ceiling causes damage to the facility – please don’t do
it.
• When court monitors are on duty, courteously abide by their direction and instruction. They are there
to help ensure a good playing experience for all players.
• Please follow all posted policies for open play.
• RCS reserves the right to schedule programming (leagues, tournaments, camps, etc.) or private
rentals on the courts. Open play courts may not be available at all times on all days.
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RACQUETBALL & SQUASH COURTS
We have three racquetball courts and three squash courts. Court time is complimentary for all club
members. RCS offers a full menu of racquetball and squash programs, from private and group lessons,
to in-house leagues and tournaments. Challenge courts and ladders are also available to encourage play
among a variety of members.
Court reservations may be made in one-hour increments at the Club Service Desk or online up to three
days in advance (for example, you would call on Tuesday to get a court reservation for Friday). To reserve
online, visit www.renaissanceclubsport.com/aliso-viejo and click Member Login on top of the page.
All players’ names and the membership number of the reserving member must be provided to complete
a reservation. A member may have his or her name (and may play) on one reserved court per day. If you
desire additional playing time, you may participate in a club activity (lesson, league, challenge court) or
you may request a “walk-on” court.
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Please check in at the Club Service Desk to claim your court. A reserved court may be reassigned to walkon players if the reserving member does not claim it within five minutes of the starting time. Abuse of
court reservation privileges may result in suspension or termination of your membership.
Please follow these policies and court etiquette guidelines when playing on our racquetball and squash
courts:
• Only RCS-employed racquetball and squash teaching professionals may provide instruction on club
courts.
• Water in a plastic, non-spill container is permitted on the courts (but preferably left outside the court);
please no food, gum or other drinks/containers.
• Proper court sport attire must be worn. No street clothes, crop tops, aerobic attire or jeans allowed.
Shoes designed for sport court play, with non-marking soles, are required.
• Racquetballs and squash balls travel FAST – for your safety, we require that protective eye guards be
worn.
• Racquetball, handball, badminton, ping pong, and wallyball may be played on racquetball courts.
Squash may be played on squash courts. No other sports permitted.
• When claiming a court, please wait until the exiting players have finished a point or rally, then knock
on the door to alert them you are entering.
• As a courtesy to players with a reservation following yours, please be ready to exit the court at the
exact end of your reserved time.
• Racquet abuse or other unsportsmanlike conduct is prohibited.
• RCS reserves the right to schedule programming (leagues, tournaments, camps, etc.) or private
rentals on the courts. Open play courts may not be available at all times on all days.
• Loaner racquets and eye guards are available at the Club Service Desk. Racquets, eye guards, gloves
and balls may be purchased in the R Spa Boutique.
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R SPA
At R Spa our goal is to pamper and relax the body, soothe and calm the mind, and delight and uplift the
senses. Through the provision of an extensive menu of massage, facial, and body treatments, R Spa is
dedicated to enhancing your life … mind, body and spirit. R Spa features nine treatment rooms and is
located to the left of the main lobby.
• R Spa is open to club members, hotel guests and the general public.
• Appointments may be booked by calling (949) 330-5550 or stopping by the Spa Reception Desk.
• We recommend that you schedule spa services at least one week in advance in order to secure the
time that is most convenient for you.
• R Spa brochures, with complete descriptions of and pricing for all treatments and services, are
available in the Spa and on our website www.renaissanceclubsport.com/aliso-viejo/spa.
• R Spa features a wide variety of massage techniques, body treatments, facial treatments, wet
treatments, and specialized services such as microdermabrasion, hair removal, teeth whitening, and
more. Spa packages are available with an assortment of treatments.
• Please arrive twenty minutes before your appointment and check in at the Spa Desk. We recommend
that you remove any make-up or jewelry prior to your treatment. If you would like to shower and enjoy
the whirlpool, sauna or steam room to help begin the relaxation process, we suggest arriving forty
minutes early.
• When you check in, you will receive towels, a robe and locker for your personal belongings. Please do
not bring valuables to R Spa.
• If you are running late, please call ahead to let us know. Note that your late arrival will determine the
length of your appointment. Your service will end on time so that the next guest is not delayed.
• Treatments you select are reserved especially for you. We require a minimum of 24 hours advance
notice for canceling or rescheduling a single treatment, and 48 hours advance notice for spa
packages. Without notification, full payment will be charged.
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R Spa Boutique:
The R Spa Boutique features a wide variety of skincare and spa products; fitness, aquatic, and casual
apparel, and accessories for men, women and children; and hotel sundries. The Boutique is conveniently
located in R Spa, adjacent to the main lobby.
• The Boutique carries other specialty items, including Renaissance ClubSport logo gear, workout bags,
sunglasses, racquetballs, squash balls, eye guards, and gift items.
• Complimentary gift bags are available for gifts purchased in the Boutique.
• Returns are gladly accepted when merchandise is returned in new condition within 30 days of
purchase, accompanied by the receipt and original tags. Refunds will only be given via a return to the
original card used for purchase, store credit, or exchange. No cash refunds. Swimwear, skincare, and
makeup are final sale.
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DINING
Citrus Fresh Grill:
A distinctive feature of Renaissance ClubSport’s social experience is found in the heart of the atrium, at
the Citrus Fresh Grill. We use market-fresh products and organic items to enhance our new world cuisine.
Our emphasis is on serving great-tasting, nutritionally balanced meals prepared naturally to bring
out their true and vibrant flavors. Citrus Fresh Grill is the focal point of the dynamic union of our fourdiamond hotel and first-class fitness resort. We also feature 485 calorie options.
• Citrus Fresh Grill is open to hotel guests, club members and the general public.
• The restaurant will offer a breakfast buffet and menu service for lunch and dinner, seven days a week.
• Seating is available indoors or outdoors on the patio overlooking our beautiful aquatics center. On
chilly evenings, gather around our fire pits for warmth and great conversation.
• Outdoor seating and patio is reserved for ages 21 years and over after 6:00pm.
Citrus Lounge:
Centrally located within the open, airy expanse of our beautiful atrium, the Citrus Lounge is the perfect
rendezvous spot to meet a friend or business associate. Enjoy casual conversation and signature spirits;
all items from the Citrus Fresh Grill menu may be ordered at the Bar. Sports enthusiasts will love our “TV
Wall” providing maximum sportscast coverage.
• Citrus Lounge is open to hotel guests, club members and the general public.
• The Bar will offer a fine selection of spirits, wines, beers, and signature specialty libations, along with
the full Citrus Fresh Grill menu.
Citrus Fresh Market:
Citrus Fresh Market is open to the general public from morning to night to offer snacks and light fare to
everyone on the go. For breakfast, choose from hot and cold cereals, fresh baked goods, fruits, yogurts,
and specialty smoothie and coffee drinks. All day, Citrus Fresh Market will feature a variety of deli
sandwiches, wraps, and salads.
• Menu items may be taken to go, or you may “eat in” too; feel free to take a seat at one of the tables by
the Citrus Fresh Market counter.
Citrus Patio & Lounge
The outdoor patio and lounge is one of the most popular destinations in Aliso Viejo, especially in the
Summer time. Relax by the fire pits and enjoy the romantic resort feel. Enjoy the view of the Saddleback
Mountains while sipping on your favorite cocktail. We feature Taco Tuesdays, Live Entertainment, Specials
and much more. The patio is reserved for ages 21 and over after 6:00pm.
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Citrus Pool Bar
Centrally located in the aquatics center, our outdoor poolside bar and grill is a wonderful spot to enjoy the
view and get some rays! A special menu filled with seasonal offerings and delicious drinks for adults and
children await. The poolside bar is open seasonally and weather permitting.
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LOCKER ROOMS
Renaissance ClubSport’s luxurious men’s and women’s locker rooms provide many amenities for your
convenience. Towels are complimentary; showers are stocked with shampoo, conditioner, and liquid soap;
vanity counters feature hair dryers, lotion, and hair spray; scales and house phones are also available.
Please keep in mind the following policies when using the locker rooms:
• Any use of cell phones and electronic devices with photography or video recording capability is NOT
permitted in the locker rooms and restrooms – no exceptions.
• Children ages 11 and under are not allowed in the adult locker rooms but can use the family locker
rooms. Teens age 12+ may use the adult locker rooms.
• Regular lockers are for day use only. Please do not leave your belongings in lockers overnight.
• The Digi-lock system is installed on all lockers. To lock a locker after putting your belongings in it:
shut the door, press the “C” button, then any four numbers, then press the “key” sign. A blinking red
light will indicate that the door is locked. To open your locker, simply repeat the above steps.
• We recommend that you do not leave valuables in day-use lockers. The club is not responsible for
any items lost or damaged on club property.
• Please be neat; place used towels in bins and close locker doors.
• Be considerate of others waiting when using the showers, restroom stalls or hair dryers. Do not use
the showers or restroom stalls as changing booths.
• If shaving in the shower, please carefully dispose of your used razor.
• Locker room amenities are provided for your use while at the club. No amenities or containers may be
removed from the locker rooms.
• Water in a plastic, non-spill container is permitted in the locker room; please no food or other drinks/
containers.
• Use caution when walking on tile surfaces as floors may be slippery when wet.
Co-ed Locker Rooms:
For the convenience of parents with children, our Co-ed Locker Room is located adjacent to the men’s and
women’s locker rooms with easy access to the aquatics center. This coed space has day-use lockers, two
combination restroom-changing rooms, and two combination shower-changing rooms. Children under
age 11 should be with a parent or authorized adult while in Co-ed Locker Room.
Executive Locker Rooms:
For those who desire a permanent locker in a more private and exclusive locker room, Renaissance
ClubSport offers Executive Locker Rooms for men and women. Executive Locker Room users pay an
additional monthly fee that includes rental of a personal locker (full or half-length), daily laundering
(wash, dry and fold) one set of workout clothing (24-hour turnaround service), and upgraded locker room
amenities. Executive Locker Rooms are accessed through the regular locker rooms – a special code is
required for access to the Executive Locker Rooms. Code is changed quarterly.
Personal lockers are limited in number, and available for rental on a first-come basis. If you are interested
in upgrading to an “Executive” membership, please stop by the Membership Office. Use of Executive
Locker Room is reserved for Executive Members with lockers only.
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STEAM ROOMS, SAUNAS & WHIRLPOOLS
Located in the men’s and women’s locker rooms, the steam room, sauna and whirlpool are great places to
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relax after a workout or before a spa treatment. Please keep the following safety and courtesy guidelines
in mind when enjoying these facilities:
• Lifeguards are not on duty. All persons using the steam room, sauna or whirlpool do so at their own
risk.
• Due to high temperatures and/or humidity, the steam room, sauna and whirlpool can be dangerous
to your health. Staying too long in a heated area is capable of causing overheating, unconsciousness
and death. It is recommended that you consult your physician before use.
• Prolonged exposure is capable of inducing hyperthermia. Because there is no lifeguard on
duty, you must monitor your own time and exit immediately if you experience any of the signs of
hyperthermia, including an increase in internal body temperature, dizziness, lethargy, drowsiness
and fainting.
• Do not use if you are pregnant or have high/low blood pressure, heart disease, kidney disease,
respiratory or circulatory problems, and/or other medical conditions that might be adversely affected
by high heat and/or humidity.
• Do not use if under the care of a physician, if on medication or under the influence of alcohol.
• Persons with skin infections, open wounds or any communicable diseases may not enter the steam
room, sauna or whirlpool.
• The steam room, sauna and whirlpool are open to members and guests ages 12 and above.
• Recommended use is three to five minutes. Limit use to no more than 10 minutes. Please use clock to
monitor your own time.
• Wait at least 10 minutes after exercising before entering.
• Please shower before use.
• Please sit on a towel when using the steam room or sauna.
• Please do not use steam room or sauna for changing or drying clothes.
• Please do not use steam room, sauna or whirlpool for exercising or stretching.
• Please do not sleep in the steam room, sauna or whirlpool and do not use alone.
• The following are not permitted: shaving, eating and drinking, street/workout clothes and shoes, oils
fragrances (including eucalyptus) and other body or facial treatment products.
• Lights are to remain on while in use.
• Please do not place combustible materials on the sauna heater at any time.
• Please do not pour water on sauna rocks or heating elements.
• Please pick up paper cups, newspapers and towels after use.
• Use caution when walking as floor may be slippery when wet.
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HOTEL GUEST ROOMS
Renaissance ClubSport Aliso Viejo features 174 spacious, tastefully decorated guest rooms, including five
luxurious suites. Guest rooms include exquisitely comfortable beds, a large work desk, complimentary
WiFi, enhanced high-speed internet (for a fee), and a two-line speaker phone.
When friends and family visit, or when corporate clients come to town, arrange for them to stay with us...
we guarantee they’ll be impressed and delighted. And during their stay, they’ll have full membership
privileges at the club alongside you.
As an added benefit for club members, Renaissance ClubSport will periodically offer special room rates
for your family, friends, and business associates. Rates are subject to availability and certain restrictions
apply. Inquire with the Hotel Sales Office by calling (949) 330-5522.
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BANQUET & MEETING SPACE
Renaissance ClubSport offers 5,500 square feet of flexible meeting and banquet space that can be
partitioned into four rooms - ranging in size from 350 to 2,900 square feet. Our banquet and meeting
rooms are located on the lobby level of the hotel. In tandem with our meeting rooms, we have a resort-
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style outdoor patio and pool area, facilitating cocktail receptions and other outdoor functions.
Along with banquet and meeting space, select club facilities may also be rented for private or corporate
events. Our general policy for club facility rentals is to schedule them during off-peak times in order to
minimize any impact on members’ use and enjoyment of the club.
Our experienced banquet and event staff are available to assist you in event planning, coordination,
promotion and direction. We have gourmet catering menus perfect for any event, from meetings and
seminars to receptions and parties. Our audio/visual services partner can meet all your A/V needs and
ensure the success of any function you book with us.
Club members may receive special pricing when booking a function or renting facilities at Renaissance
ClubSport. Special pricing is subject to availability and certain restrictions apply. Contact our Sales
Manager for more information at (949) 330-5522.
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GIFT CARDS
Renaissance ClubSport gift cards make great gifts for birthdays, anniversaries, and special holidays
like Christmas, Valentine’s Day, Mother’s Day, and Father’s Day. You can give the gift of health, fitness
and fun with a gift card for just about any program or service RCS offers. Ideas include: spa packages,
dinner for two at Citrus Fresh Grill, private training sessions, nutrition consulting, Boutique merchandise,
racquetball or squash lessons, and club memberships. Gift cards may be purchased at the Club Service
Desk or in R Spa or online at www.renaissanceclubsport.com/shop.
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RECIPROCAL USE
With GoldPLUS and Executive membership, you have unlimited access to ClubSport and Renaissance
ClubSport properties. If you are not a GoldPLUS or Executive member and are interested in using other
ClubSport locations, please contact a membership representative to upgrade.
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IHRSA PASSPORT
Renaissance ClubSport is a member of the International Health, Racquet and Sportsclub Association
(IHRSA), an association of quality clubs throughout the U.S. and internationally. As a member of our club,
you have access to over 3,000 clubs worldwide. Guest fees may apply; at many clubs, they are reduced for
IHRSA club members. If you are planning a trip and you want to include working out in your travel plans,
stop by the Club Service Desk or search www.healthclubs.com to get a list of participating clubs in your
destination area. IHRSA Passports can be picked up at the Membership Department.
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GENERAL CLUB POLICIES
Renaissance ClubSport’s Rules and Regulations have been established for the benefit of all members
and guests. The rules contained herein are not all inclusive. RCS management reserves the right to add,
amend, or delete the rules from time to time. Additional rules may be posted in the club, on the web site,
or on printed notices.
• For the health and wellbeing of our members, RCS observes a no smoking policy. Smoking is not
permitted in the club or on RCS property.
• For the comfort of our members we cannot allow solicitation of any kind (i.e., charitable, religious,
political, business) toward any club member, guest or associate on RCS property. Outside materials
may not be posted or distributed in the club, unless authorized by RCS management.
• RCS employs a team of trained experts to provide our members with safe health and fitness training.
Therefore, instruction or training by unauthorized personnel is prohibited.
• All RCS members and staff are entitled to a respectful and courteous environment –- loud, offensive,
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abusive, profane or bothersome behavior will result in expulsion from the club.
• Creating and maintaining a sanitary environment is extremely important to us –- please do not spit or
leave gum in the water fountains.
• Maintaining a club that is clean and aesthetically appealing is an ongoing mission. This is your
club and your assistance in identifying destructive behavior is greatly appreciated. Vandalism
or mistreatment of club property is costly and will not be tolerated. Violators will be financially
responsible.
• The use, exchange or sale of anabolic steroids is strictly prohibited on the premises. Use of steroids
to increase strength or growth can cause serious health problems. Steroids can keep teenagers from
growing to their full height; they can also cause heart disease, stroke, and damaged liver function.
Men and women using steroids may develop fertility problems, personality changes and acne. Men
can also experience premature balding and development of breast tissue. These health hazards are in
addition to the civil and criminal penalties for unauthorized sale, use, or exchange of steroids.
• Members are reminded to keep their belongings safe. RCS is not responsible for the loss of or
damage to personal property brought into the club or onto club property.
• All members and guests are responsible for securing their own health insurance. The Club does
not provide medical coverage for injuries sustained on the premises or while participating in Clubsponsored activities and events, whether on the premises or not.
• For your convenience we maintain a Lost and Found system. If you have misplaced an item please
inquire at the Club Service Desk. Also, if you find a misplaced item please give it to an RCS associate.
We take pride in reuniting lost items with their owners. All found items will be held for a minimum
of 15 days. Lost and found items must be identified and claimed in person. Unclaimed items will be
donated to charity.
• Any member failing to abide by club policies may be subject to membership suspension or
termination. RCS staff has the final decision regarding any problems or disputes.
• Club Management reserves the right to suspend or terminate the membership or membership
privileges of any member or guest for any conduct that is contrary to the Club’s best interest and/or
presents a conflict of interest.
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CLUB CHARGE ACCOUNTS
Renaissance ClubSport is happy to provide Charge to Account (CTA) privileges to members with
individually owned memberships. This payment plan gives you the flexibility to charge purchases of goods
or services throughout RCS to your membership account. All charges are due on the 1st of the month. Any
uncollected charges are turned over to collections and all club privileges are revoked until balance is paid
in full. The following may not be charged to your membership account: hotel room nights, club rental, and
catering events. Per your choice, your RCS in-house purchases will be charged to your account; the only
card you need to carry is your membership card. Or store your membership card in the ClubSport app for
convenient on-site purchases.
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MEMBERSHIP ACCOUNT POLICIES
Purchasing a membership at Renaissance ClubSport grants you the right to use and enjoy our facilities
in accordance with the club’s Rules and Regulations. Membership does not grant or carry with it any
interest in the property or assets of the club, and does not give any right to members to participate in the
management of the club, financially or otherwise.
As an easy reference, here is a list of important information regarding your membership account.
• Monthly Dues. RCS shall, from time to time, determine the amount and terms of payment of dues
which are payable by the members. The obligation to pay dues is not dependent on the availability of
all the club’s facilities or the member’s frequency of use. Tournaments, repairs, maintenance of some
facilities, and/or other occurrences may make it necessary for RCS to restrict the use of one or more
of the facilities or to close the club temporarily. RCS will not reduce or suspend dues during times
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when facilities are not available.
• Account Changes. If any of your personal information (i.e., address, phone number, email address,
checking or credit card account) changes during the course of your membership, please report this
change to the club. You may make the change online via our web site, stop by the Membership Office
to provide the new information in person, or mail us a note with the new information.
• Membership Downgrades: a membership downgrade must be completed at the club by the 20th of
any month to be effective the first of the following month. Your account must be current. A service fee
for the status change will be charged.
• Hold/Freezing Membership. A Member may request to put his/her membership on hold/freeze, for no
less than two and up to six months, should a medical condition or temporary job relocation keep him/
her from use of the Club facilities. The request must be submitted in writing along with appropriate
verification of his/her medical or business related condition. Approval is at the sole discretion of the
Club management. A monthly inactive fee will be charged, and any account balance must be paid in
full prior to going on hold/freeze. No access to the Club will be permitted while the account is inactive.
• Membership Resignation. A member with a zero account balance may resign from membership at
any time by completing the official membership Cancellation Request Form in person at the Club
or by providing written notice of termination via email at info_rcsav@clubsports.com. Voluntary
terminations become effective 30 days from which the written notice is received by the Club. A pro
rata refund for any unused services will be made within ten (10) days of termination.
• Suspension and Termination. RCS reserves the right to suspend or terminate the membership or
privileges of any member for failure to comply with club rules and regulations, or for any conduct
RCS determines to be improper or contrary to its best interests, or for nonpayment of dues or other
charges for a period greater than 30 days. Suspended or terminated members remain liable for all
dues or other indebtedness incurred prior to and during the suspension or termination, and are not
entitled to a refund of any fees, dues or charges paid.
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HOUSE PHONES
Available for member use located in the locker rooms and executive locker rooms.
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EMERGENCY PROCEDURES
At Renaissance ClubSport, your safety is our first concern. Please take a moment to review these
emergency procedures.
• If you witness an emergency or accident, please advise a staff member immediately. You may also dial
“0” on any club phone, which will connect you with our “Delighted to Serve” Operator.
• Should a member or guest become injured while at RCS, club staff is not permitted to provide
transport. RCS reserves the right to call emergency rescue services. RCS will provide basic first aid
(i.e. bandages), however, cannot administer aspirin/medication or any additional medical applications.
• In the event of a facility-wide emergency (i.e., fire, bomb threat, earthquake, etc.), we require the
cooperation of all members in the club to follow the direction of club staff, and to evacuate the
building immediately, if requested to do so.
• All members are encouraged to be CPR certified. The club provides CPR training classes for a
nominal fee.
• First aid kits are located at the Club Service Desk, Fitness, and Pool (seasonally). Facilities are
equipped with an AED unit.
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