RF-HTS4018_RF-HTS4218_RF-HTS4418_17-0690_Warranty_V1_EN.ai 1 8/22/2017 3:52:09 PM
RF-HTS4018 / RF-HTS4218 / RF-HTS4418
6 / 7 / 12 - Outlet Power Center Connected Equipment Guarantee
Connected Equipment Guarantee
Rated Capabilities Limitation
Rocketfish’s Duties
Rocketfish provides the Initial Customer with limited additional protection
in the event that the Surge Suppressor is defective in materials or
workmanship and certain equipment plugged into the Surge Suppressor
is damaged. This Limited Warranty and Connected Equipment Guarantee
gives you specific rights, and you may have other rights, which vary from
State to State or Province to Province. To be covered under the Connected
Equipment Guarantee: (a) you must notify Rocketfish within fifteen (15)
days of the event for which you intend to make the Connected
Equipment claim; (b) the Surge Suppressor must have been defective in
material or workmanship and such defect must have directly and
proximately caused the damage; (c) the Connected Equipment must have
been damaged by a transient, spike, or surge (a “Power Disturbance”) on
an AC Power Line on properly installed, grounded, and code compliant
120 volt power lines in the United States and Canada, or by a Power
Disturbance on standard telephone land lines, PBX telephone equipment
lines, ethernet lines, or coaxial cables that are properly installed and
connected; and (d) is directly plugged into and properly connected to the
Surge Suppressor in its original condition which is properly operated
when a Power Disturbance passes through the Surge Suppressor and (i)
exhausts the protection capacity of the Surge Suppressor or (ii) damages
the Surge Suppressor. Further, the Connected Equipment Guarantee does
not apply if the Surge Suppressor has been operated in a failure mode or
not in compliance with Rocketfish operating instructions and manuals, or
if the Connected Equipment has not been operated in compliance with
the instructions and manuals of its manufacturer/vendor.
Surge Suppressor’s are designed to eliminate disrupting and damaging
effects of momentary (less than 1ms) voltage spikes or impulses from
lightning or other power transients. If it can be shown that a voltage spike
lasting longer than 1ms has occurred, the occurrence will be deemed
outside the rated capabilities of the Surge Suppressor and the Limited
Warranty and Connected Equipment Guarantee are void.
CONDITIONS COMMON TO THE LIMITED WARRANTY AND THE
CONNECTED EQUIPMENT GUARANTEE
Rocketfish does not sell the Surge Suppressor for use in high-risk activities
or with aquariums.
The Surge Suppressor is not designed or intended for use in hazardous
environments requiring fail-safe performance, including the operation of
nuclear facilities, aircraft navigation or communication systems, air traffic
control, weapons systems, life support or medical applications, or for use
in any circumstance in which the failure of the Surge Suppressor could
lead directly to death, personal injury, or severe physical or property
damage, or that would affect operation or safety of any medical or life
support device (collectively, “High Risk Activities”). Rocketfish expressly
disclaims any express or implied warranty of fitness for High Risk Activities
or with aquariums. Rocketfish does not authorize use of any Surge
Suppressor in any High Risk Activities or with Aquariums. ANY SUCH USE
IS IMPROPER AND IS A MISUSE OF A ROCKETFISH SURGE SUPPRESSOR.
Rocketfish will inspect and examine the Surge Suppressor and the item(s)
of Connected Equipment (or at Rocketfish’s election, your written
statement and repair cost estimate for those item(s)). You must return the
Surge Suppressor for inspection.
If the damage to Connected Equipment is covered by the Connected
Equipment Guarantee, Rocketfish’s sole obligation and the Initial Customer’s exclusive remedy is: repair (or pay the cost of repair) or replacement of
the Connected Equipment by Rocketfish; or at the option of Rocketfish, as
permitted by law, payment by Rocketfish to the Initial Customer the
Agreed Damage Amount for the Connected Equipment. The “Agreed
Damage Amount” for all items of the Initial Customer’s Connected
Equipment shall be the lesser of the amount determined under Clause (1)
or (2) below, reduced by any amounts described in Clause (3) below:
1. The fair market value of the Connected Equipment as established by the
lower of (a) the average price the same or similar items are being sold for
on eBay, (b) the price list of Orion Blue Book (or if such price list is no
longer published, a published or announced price list reasonably selected
by Rocketfish), or (c) the lowest price the same or similar items can be
purchased for in the United States; or
2. The Aggregate Limit for all Connected Equipment as set forth below,
minus:
3. The amount(s) of all payment you have or are entitled to receive from
insurance, other warranties, extended warranties, or from other sources or
persons for the Connected Equipment or damage to such equipment so
that Rocketfish’s maximum liability shall be reduced to reflect all such
other payments or sources of recovery.
If Rocketfish replaces the connected equipment or pays the Agreed
Damage Amount to the Initial Customer, the Initial Customer shall transfer
all item(s) to Rocketfish without warranty by the Initial Customer, but free
of lien or other interest.
Rocketfish reserves the right to inspect the Surge Suppressor, the Connected Equipment, and the site where the event occurred. All costs of shipping
the Surge Suppressor and the Connected Equipment to and from
Rocketfish for inspection shall be borne solely by the Initial Customer.
Rocketfish reserves the right to negotiate the cost and choose the facility at
which any repairs will take place, and Rocketfish must be notified and
approve any repair facility before any Connected Equipment is serviced.
Any repair or modification of the Connected Equipment or Surge Suppressor by a facility or entity not approved by Rocketfish voids this Connected
Equipment Guarantee. If Rocketfish determines, in its sole discretion, that it
is impractical to ship the damaged equipment to Rocketfish, Rocketfish
may designate, in its sole discretion, an equipment repair facility to inspect
and estimate the cost to repair such equipment. The cost, if any, of shipping
the equipment to and from such repair facility and of such estimate shall be
borne solely by the Initial Customer. Damaged equipment must remain
available for inspection until the claim is finalized. Whenever claims are
settled, Rocketfish reserves the right to be subrogated under any existing
insurance policies the claimant may have Province.
If you are the Initial Customer, you are asked to read the following terms
and conditions carefully before using the Surge Suppressor. By using the
Surge Suppressor you consent to be bound by and become a party to the
terms and conditions of the Limited Warranty and Connected Equipment
Guarantee provided in this document. If you do not agree to the terms and
conditions of the Limited Warranty and Connected Equipment Guarantee,
you should return the Surge Suppressor for a full refund prior to using it.
While the Limited Warranty and the Connected Equipment Guarantee
are separate, they do share the following terms.
The Limited Warranty and the Connected Equipment Guarantee Do Not
Apply Unless The Initial Customer:
1. Has properly connected the Surge Suppressor and the Connected
Equipment to properly wired and grounded outlets (including compliance
with electrical and safety codes of the most current electrical code
(ANS/NFPA 70), without the use of any adapters, extension cords or other
connectors.
2. Has plugged the Surge Suppressor directly into the power source and
must not have “daisy-chained” the Surge Suppressor together in serial
fashion with another Surge Suppressor, grounding adapter, extension
cord, or other surge product. Any such installation voids the Limited
Warranty and Connected Equipment Guarantee.
3. Has provided a suitable and proper environment for use and installation
of the Surge Suppressor and Connected Equipment.
4. Has properly installed and operated the Surge Suppressor and Connected Equipment.
5. Has operated the Surge Suppressor at all times within the limitations on
the Surge Suppressor’s VA specifications as stated in the Quick Setup Guide.
Rocketfish Does Not Cover or Undertake Any Liability in Any
Event for Any of the Following:
1. Loss of or damage to data, records, or software, the restoration of data
or records, or the reinstallation of software.
2. Damage from causes other than Power Disturbances (as defined above)
on an AC Power Line on properly installed, grounded and code-compliant
120 volt power lines in the United States and Canada; or a Power Disturbance on standard telephone land lines, PBX telephone equipment lines,
ethernet lines, or coaxial cables when properly installed and connected.
3. Damage from fire, flood, wind, rain, rising water, leakage or breakage of
plumbing, or abuse, misuse, or alteration of either the Surge Suppressor or
the Connected Equipment.
Exclusion of Consequential and Other Damages.
The sole and exclusive remedies of the Initial Customer are those provided
by the Limited Warranty and Connected Equipment Guarantee. This
exclusion of other express warranties applies to written and oral express
warranties. Rocketfish excludes any liability for personal injury under the
Limited Warranty and Connected Equipment Guarantee. Rocketfish
excludes any liability for direct, indirect, special, incidental or consequential damages, whether for damage to or loss of property (EXCEPT FOR AND
ONLY FOR) the specific limited agreement of Rocketfish to provide certain
warranty benefits regarding Connected Equipment under the Rocketfish
Connected Equipment Guarantee), loss of profits, business interruption,
loss of information or data. This exclusion applies even though damage or
loss is caused by negligence or other fault.
NOTE: Some States or Provinces do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation may not
apply to you.
DO NOT USE FOR MEDICAL OR LIFE SUPPORT EQUIPMENT OR
OTHER HIGH RISK ACTIVITIES OR WITH AQUARIUMS
The Limited Warranty and the Connected Equipment Guarantee are
governed by the laws of the United States and the State of Minnesota,
without reference to conflict of law principles.
The application of the United Nations Convention of Contracts for the
International Sale of Goods is expressly excluded.
Making a Connected Equipment Guarantee Claim
To make a claim for damage to Connected Equipment under the Connected Equipment Guarantee, you must do the following:
1. Provide reasonable proof of purchase (for example, a sales receipt) that
establishes you as the Initial Customer of the Surge Suppressor.
2. Call Rocketfish at (800) 620-2790 (toll free) within fifteen (15) days of
the date of the event for which you wish to make a Connected
Equipment claim.
3. When you contact Rocketfish, identify the Surge Suppressor (by model
number) and the item(s) of Connected Equipment (by manufacturer and
model). Have information on all applicable insurance or other resources of
recovery/payment that are available to the Initial Customer and the name
of the power utility supplier for the location of the Connected Equipment.
Rocketfish will then send you additional instructions and the appropriate
claim forms.
CONNECTED EQUIPMENT AGREEMENT
The Initial Customer is protected for the lifetime of the Surge Suppressor
against certain losses due to the Surge Suppressor’s defective material or
workmanship that is directly and properly connected to electronic
equipment (referred to as the “Connected Equipment”), subject to certain
terms and conditions provided here.
The Connected Equipment Guarantee is not “first dollar” coverage.
Rocketfish’s obligation is reduced by any amounts that the Initial Customer is entitled to recover from other sources regarding the Connected
Equipment, including insurance, other warranty, or extended warranty
coverage, whether or not the Initial Customer makes a claim for recovery,
including but not limited to a claim under any applicable insurance, other
warranty, or extended warranty.
Aggregate Limit for Connected Equipment
RF-HTS4018: Up to a maximum of $600,000
RF-HTS4218: Up to a maximum of $800,000
RF-HTS4418: Up to a maximum of $1,000,000
Three-year limited warranty
See second page of this document, or visit www.rocketfishproducts.com
for details.
Contact Rocketfish:
For customer service, please call 1-800-620-2790.
www.rocketfishproducts.com
Contact Information:
Rocketfish, 7601 Penn Avenue South, Richfield, MN 55423-3645,
(800) 620-2790 (toll free). Rocketfish is the warrantor under this Limited
Warranty and Connected Equipment Guarantee. You may also visit
Rocketfish on the Internet at www.rocketfishproducts.com.
Rocketfish’s total liability under this Connected Equipment Guarantee is
limited to the Aggregate Limit for Connected Equipment (by model
number as listed above).
ROCKETFISH is a trademark of Best Buy and its affiliated companies
Distributed by Best Buy Purchasing, LLC
7601 Penn Ave South, Richfield, MN 55423 U.S.A.
©2017 Best Buy. All rights reserved.
Made in China
RF-HTS4018_RF-HTS4218_RF-HTS4418_17-0690_Warranty_V1_EN.ai 2 8/22/2017 3:52:10 PM
THREE-YEAR LIMITED WARRANTY
Definitions:
The Distributor* of Rocketfish branded products warrants to you, the
original purchaser of this new Rocketfish-branded product (“Product”),
that the Product shall be free of defects in the original manufacturer of the
material or workmanship for a period of three (3) years from the date of
your purchase of the Product (“Warranty Period”).
For this warranty to apply, your Product must be purchased in the United
States or Canada from a Best Buy branded retail store or online at
www.bestbuy.com or www.bestbuy.ca and is packaged with this warranty
statement.
How long does the coverage last?
The Warranty Period lasts for 3 years (1095 days) from the date you
purchased the Product. Your purchase date is printed on the receipt you
received with the Product.
What does this warranty cover?
During the Warranty Period, if the original manufacture of the material or
workmanship of the Product is determined to be defective by an authorized Rocketfish repair center or store personnel, Rocketfish will (at its sole
option): (1) repair the Product with new or rebuilt parts; or (2) replace the
Product at no charge with new or rebuilt comparable products or parts.
Products and parts replaced under this warranty become the property of
Rocketfish and are not returned to you. If service of Products or parts are
required after the Warranty Period expires, you must pay all labor and
parts charges. This warranty lasts as long as you own your Rocketfish
Product during the Warranty Period. Warranty coverage terminates if you
sell or otherwise transfer the Product.
How to obtain warranty service?
If you purchased the Product at a Best Buy retail store location or from a
Best Buy online website (www.bestbuy.com or www.bestbuy.ca), please
take your original receipt and the Product to any Best Buy store. Make sure
that you place the Product in its original packaging or packaging that
provides the same amount of protection as the original packaging.
To obtain warranty service, in the United States call 1-888-BESTBUY or in
Canada call 1-866-BESTBUY. Call agents may diagnose and correct the
issue over the phone.
Where is the warranty valid?
This warranty is valid only in the United States and Canada at Best Buy
branded retail stores or websites to the original purchaser of the product
in the county where the original purchase was made.
What does the warranty not cover?
This warranty does not cover:
• Customer instruction/education
• Installation
• Set up adjustments
• Cosmetic damage
• Damage due to weather, lightning, and other acts of God, such as power
surges
• Accidental damage
• Misuse
• Abuse
• Negligence
• Commercial purposes/use, including but not limited to use in a place of
business or in communal areas of a multiple dwelling condominium or
apartment complex, or otherwise used in a place of other than a private
home.
• Modification of any part of the Product, including the antenna
• Display panel damaged by static (non-moving) images applied for
lengthy periods (burn-in).
• Damage due to incorrect operation or maintenance
• Connection to an incorrect voltage or power supply
• Attempted repair by any person not authorized by Rocketfish to service
the Product
• Products sold “as is” or “with all faults”
• Consumables, including but not limited to batteries (i.e. AA, AAA, C etc.)
• Products where the factory applied serial number has been altered or
removed
• Loss or Theft of this product or any part of the product
• Display panels containing up to three (3) pixel failures (dots that are
dark or incorrectly illuminated) grouped in an area smaller than one
tenth (1/10) of the display size or up to five (5) pixel failures throughout
the display. (Pixel based displays may contain a limited number of pixels
that may not function normally.)
• Failures or Damage caused by any contact including but not limited to
liquids, gels or pastes.
REPAIR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR
EXCLUSIVE REMEDY FOR BREACH OF WARRANTY. ROCKETFISH SHALL NOT
BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR THE
BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT,
INCLUDING, BUT NOT LIMITED TO, LOST DATA, LOSS OF USE OF YOUR
PRODUCT, LOST BUSINESS OR LOST PROFITS. ROCKETFISH PRODUCTS
MAKES NO OTHER EXPRESS WARRANTIES WITH RESPECT TO THE PRODUCT, ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT,
INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET
FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED,
WILL APPLY AFTER THE WARRANTY PERIOD. SOME STATES, PROVINCES
AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY
TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU
MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE OR
PROVINCE TO PROVINCE.
V1 ENGLISH 17-0690
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