EMA Radar™ for Mobile Device Management (MDM)

EMA Radar™ for Mobile
Device Management (MDM)
Q1 2016 – Report Summary and
Zoho/ManageEngine Profile
By Steve Brasen
ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) Radar Report
January 2016
EMA Radar™ for Mobile Device Management (MDM):
Q1 2016 – Report Summary
Table of Contents
Executive Summary........................................................................................................................... 1
The Scope of MDM.......................................................................................................................... 1
Assessing the MDM Market.............................................................................................................. 2
Characteristics of a Preferred Solution.......................................................................................... 2
Architecture and Integration................................................................................................ 2
Functionality........................................................................................................................ 3
Deployment and Administration......................................................................................... 4
Cost Advantage.................................................................................................................... 5
Vendor Strength................................................................................................................... 5
Evaluation Criteria....................................................................................................................... 6
Feature Eligibility ................................................................................................................ 6
Financial Evaluation ............................................................................................................ 6
On the EMA RADAR™........................................................................................................................................................................................................... 7
MDM Market Overview.............................................................................................................. 7
Zoho/ManageEngine – MDM Strong Value................................................................................ 7
EMA Radar Profile: Zoho/ManageEngine......................................................................................... 8
©2016 Enterprise Management Associates, Inc. All Rights Reserved.
EMA Radar™ for Mobile Device Management (MDM):
Q1 2016 – Report Summary
Executive Summary
Productivity with an increasingly mobile workforce is dependent on the reliability and performance
of portable devices—including smartphones and tablets—to access and run business applications
while still meeting business requirement for security and compliance. Mobile device management
(MDM) provides the endpoint-focused processes and solutions for accelerating user productivity
and device reliability. This Enterprise Management Associates® (EMA™) RADAR report identifies the
sixteen leading MDM platforms and empirically compares and grades them against a broad range of
measurements to determine overall product strengths and cost efficiencies.
The Scope of MDM
Mobile employees are only as productive as the devices on which they rely. Although enterprise mobile
management (EMM) processes have evolved with the goal of abstracting business resources (including
data, applications, and services) from the mobile devices (i.e., smartphones and tablets) hosting them,
any argument that management of the physical devices is completely unnecessary is eminently naive.
At some point, something has to run locally on the devices to enable access to the business resources,
and if that device or that point of connection should fail, it can profoundly impact the performance of
the user. MDM includes the critical processes necessary to ensure user devices are able to optimally and
securely access and run business resources without compromising enterprise requirements.
MDM practices can be logically segmented into five distinct areas.
• Asset Management – Processes for identifying, recording, and tracking devices, applications, and
configurations through their entire enterprise lifecycle.
• Device Provisioning – Processes for deploying operating system, patches, updates, applications
and other resources necessary to maintain business productivity and compliance.
• Endpoint Configuration – Processes for establishing system, network, and application settings
essential for the access and the optimal utilization of business resources.
• Problem Remediation – Processes for enabling IT operations to remotely diagnose and resolve
any issues that impede or diminish user access to business IT services.
• Endpoint Security and Compliance – Processes for ensuring the accessibility to business data and
other resources on mobile endpoints does not compromise enterprise requirements.
It is important to note that MDM practices are entirely device-oriented. For instance, while the
administration of an enterprise software catalog or the security hardening of enterprise data access
points may be important characteristics of a broader EMM approach, they are not device management
activities, and are therefore outside the scope of MDM. Some bring your own device (BYOD) features—
such as containerization and virtualization—do directly impact the device and are therefore technically
a part of MDM; however, EMA has chosen to evaluate these capabilities in a separate report (the EMA
BYOD Management RADAR report). A prime assumption in the MDM Radar evaluation is that all
managed endpoints are dedicated to performing business tasks.
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©2016 Enterprise Management Associates, Inc. All Rights Reserved.
EMA Radar™ for Mobile Device Management (MDM):
Q1 2016 – Report Summary
Assessing the MDM Market
To assist organizations in the identification of solutions that deliver value in enterprise MDM, EMA
has evaluated the leading platforms available on the market today. EMA defines “value” as the ratio
derived from the strength of a product set against its cost efficiency. Put simply, the more you pay
for a solution, the greater the advantages you should receive in terms of breadth of functionality and
supportability. EMA’s review process began with the determination of critical MDM features and
capabilities. This list was used to establish evaluation KPIs that were ranked and weighted to correspond
with the requirements EMA determined to be prioritized by organizations that have adopted or plan to
adopt a MDM platform. The prioritization determinations are based on discussions with IT operations
managers, survey-based research responses, and mobile users as well as EMA’s own experience and
knowledge of enterprise requirements and best practices.
From these KPIs, a minimum level of functional requirements was established to identify which
management platforms qualify for recognition as MDM solutions. Minimum requirements included
providing automation to support all five principle MDM elements (asset management, device
provisioning, endpoint configuration, device remediation, and endpoint security). EMA identified and
reviewed more than fifty vendors offering MDM solutions. Sixteen of these vendors were selected as
offering the most comprehensive MDM support as defined by the pre-established KPIs, and each was
invited to participate in the in-depth evaluation process.
A detailed questionnaire on the capabilities, cost, and supportability of their respective product sets was
submitted to each of the selected MDM solution providers. More than 150 points of comparison were
considered and all responses were carefully vetted for accuracy. EMA also conducted interviews with
vendor customers to confirm product capabilities and indicate customer satisfaction with the product
sets. Scoring of the vendor solutions was mathematically calculated by correlating available features,
architectures, pricing, and capabilities with the predetermined KPIs. Some individual feature scores
were adjusted based on firsthand customer experiences with the product sets. Final scoring of each
product set was used in the product comparison charts and in the determination of award winners.
Characteristics of a Preferred Solution
The EMA RADAR report evaluation process standardizes the review of product sets in specific
management disciplines by comparing vendor and product characteristics in five distinct categories:
architecture and integration, functionality, deployment and administration, cost advantage, and vendor
strength. Identified below are the elements EMA believes are indicative of an ideal MDM solution in
each of the primary evaluation categories.
Architecture and Integration
The ideal MDM solution is architected to support all mobile resources from a single centralized
management console. If multiple management servers are necessary to support especially large or
geographically distributed environments, all devices should still be managed from a single master server
and accessed from a single interface. Broad heterogeneous support for mobile platforms should be
included with the product set to ensure a wide range of end users can be supported with the singular
solution. Essential mobile platforms to be supported include iOS and Android; however, support for
Windows devices is also well regarded in deference to the increased adoption rates of Windows mobile
devices and the potential advantages of Windows 10 cross-platform support in enterprise environments.
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©2016 Enterprise Management Associates, Inc. All Rights Reserved.
EMA Radar™ for Mobile Device Management (MDM):
Q1 2016 – Report Summary
Additionally, support for BlackBerry and other legacy mobile platforms also contribute to breadth of
platform support. Scalability of the product set should be achieved by enabling expansion that is based
on increasing enterprise requirements (i.e., growing number of support endpoints, expanded MDM
process needs, etc.). EMA favors a modular approach to achieving scalability as it allows organizations
to adopt and expand the platform according to their size and level of MDM maturity. However, to be
effective, all modules must be fully integrated.
All management elements within a MDM solution should be fully integrated with each other, and
direct integration with third-party management products should be established to extend the platform
capabilities. Direct integration implies the solutions share common code, employ common data
collection processes, utilize a common management interface, and/or store data in a common repository
without the need for additional customization. Some examples of direct integrations with MDM
platforms would be federated access to configuration management databases (CMDBs), integration
with virtualization management platforms (e.g., VMware vCenter), integration with other endpoint
management platforms (such as PC management solutions), and the ability to directly access and
update records on a service desk (e.g., BMC Remedy). Additionally, robust APIs should be provided to
allow the easy establishment of custom integrations.
Functionality
MDM encompasses a broad range of capabilities essential for ensuring reliable and responsible
interactions with business IT services. Some product sets include unique features that perform very
specialized tasks, so each organization should carefully identify and prioritize which capabilities are
most applicable to its business requirements before initiating a product comparison. However, for the
purposes of this evaluation, EMA has identified several specific areas of support that MDM platforms
should include in order to be considered comprehensive. As previously noted, the primary focus of
functional support capabilities in this report has been on device-centric features, including the following.
Asset Management
All mobile devices used to access business resources should be detected and recorded in a
centralized data repository. Devices should be identified as either business-owned or user-owned
and detailed configuration and status information should be automatically collected and tracked,
including device brand and model, operating system version, system and network settings, installed
applications, software licenses, and performance statistics.
Provisioning
A consolidated and controlled method must be enabled for secure delivery and access to business
IT resources, including applications, business data, email, databases, messaging, and web services.
IT administrators should have the ability to remotely install (i.e., “push”) applications, and end
users should be empowered to provision IT resources themselves via an enterprise app store or a
self-service user portal. Enterprises should also ensure all operating systems and applications are
utilizing the latest versions and patch levels for optimal performance and security.
Endpoint Configuration
IT administers should be able to remotely configure device systems, networks, and email accounts
with little or no end-user interaction. Similarly, application configuration and security settings
should be managed by administrators from a centralized console.
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©2016 Enterprise Management Associates, Inc. All Rights Reserved.
EMA Radar™ for Mobile Device Management (MDM):
Q1 2016 – Report Summary
Problem Remediation
System, network, and application issues, including failure events, errors, and incidents of
performance degradation, should be automatically identified and reported to IT operations in
real time. Full details of the incident should be recorded and made accessible from the centralized
console. Applicable details should include error messages, relevant log files, performance statistics,
and active processes. IT administrators should have the ability to remotely log into and control
supported mobile devices to perform remediation activities. In the event a device is damaged
beyond repair, all device data should be recoverable from backups.
Endpoint Security and Compliance
Any business data or applications must be secured on the mobile device to prevent inappropriate
access, duplication, or distribution. Features supporting this include application wrapping, cut and
paste restrictions, lockdown of external devices (i.e., USB drives), or the use of business-dedicated
secure applications. Password management and enforcement should also be included to ensure
any restricted services are not compromised. In the even a device is lost or stolen, features such as
location tracking should be employed to help recover systems or, failing that, capabilities should
be available to remotely lock or wipe business data and resources. Since mobile devices are also
susceptible to malicious software such as viruses, Trojan horses, and spyware, malware scanners and
remediation should also be a part of any MDM solution. Of course, none of these preventative
measures are effective if the end user circumvents enterprise security restrictions on their device,
so comprehensive rooting and jailbreaking detection is essential, and access to business resources
should be immediately and automatically disabled upon detection of any compromised devices. To
ensure all enterprise and regulatory commitments are achieved, compliance auditing should also be
performed on all devices and any deficiencies immediately reported to IT operations.
Deployment and Administration
The ease of which a solution can be deployed is directly related to the complexity of the infrastructure
supporting it. The more hardware and software elements there are that need to be installed, the more
challenging the deployment will likely be. An ideal solution will employ automation for enabling
a turnkey deployment process, rapidly installing software components (such as databases, reporting
engines, and console interfaces) and automatically detecting the mobile endpoints that will be
supported. If agents need to be deployed on managed devices, they should be automatically pushed
from the console server or made available for download by the end user from a publically available
source (such as a website or app store).
Administration is simplified with an intuitive and customizable console interface that consolidates all
MDM processes, dashboards, and reports. A mobile application that accesses the console is advantageous
for IT administrators that need to provide remote or out-of-hours support. The processes for collecting
asset and status data from mobile endpoints should be automated, requiring little or no administrator
interaction, and trigger-based automation should be available that remediates problems when certain
predetermined conditions occur. Role-based profiles that are integrated with listing services (such as
Active Directory) also simplifies administration by allowing users to be organized into logical groups
(e.g., by job function, department, or device type) and collectively supported with a common set of
permissions and restrictions. Also, the more self-service capabilities there are built into the solution, the
fewer tasks there are that will need to be performed by administrative staff.
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©2016 Enterprise Management Associates, Inc. All Rights Reserved.
EMA Radar™ for Mobile Device Management (MDM):
Q1 2016 – Report Summary
Vendors must also display a commitment to supporting the MDM platform and the user community.
Maintenance contracts should be offered that deliver responsive and continuously available live
support as well as timely product updates. Vendors should offer professional services that are staffed
with support professionals that are knowledgeable about their solution set and MDM processes to
assist customers with training, problem solving, environment optimization, and the initial product
deployment. Vendors should also engage the user community by hosting online forums and regular
conferences or meetings to educate organizations on the effective use of their platforms and on MDM
best practices.
Cost Advantage
Pricing models for a MDM platform should be simple to understand and easy to calculate. Of the
platforms EMA evaluated, all offer license pricing based on either the number of supported devices
or the number of supported users (though some offer both). Since EMA research indicates 40% of
business professionals employ more than one mobile device, many organizations will be advantaged
with the adoption of user-based licenses, even though they are generally offered at a slightly higher rate
than device-based licenses. Licenses are also offered for either a one-time perpetual fee or a recurring
(monthly or annual) subscription fee. Maintenance contracts, which provide access to platform updates
and the vendor’s help desk, are typically offered to perpetual license customers for an annual fee (usually
calculated as a percentage of the total license cost), but offered for free as part of subscription licensing.
In general, the breaking point between perpetual and subscription licensing is between two to three
years—in other words, after that amount of time, accumulated subscription costs exceed a one-time
purchase cost, including maintenance costs. In deference to the reality that most organizations retain
management solutions for many years or even decades, EMA’s evaluation models reviewed total costs
of ownership over three and seven year periods. As a consequence, the evaluation results did favor
perpetual license solutions.
Vendors may offer on-premises solutions, cloud-hosted solutions, or both. While cloud-hosted
solutions are most commonly offered for subscription pricing, on-premises solutions may be offered
for either subscription or perpetual licenses. Also, while cloud-hosted solutions require no upfront
costs or predeployment efforts (other than service registration), on-premises solutions require the
purchase and installation of a physical server or appliance, its operating system, and often an SQL
database. EMA recommends enterprises perform price comparisons that take into consideration
all cost elements (license, maintenance, and infrastructure costs) and recognize their organization’s
unique requirements. Purchasing a low-cost solution may impede an organization from achieving
long-term MDM goals and purchasing a more comprehensive solution may not be cost-effective if
the advanced features are never used. It is important to right-size a solution based on projected future
requirements as well as existing goals.
Vendor Strength
Consumers should always be aware of a vendor’s stability and its commitment to a platform prior to
adoption of the solution in order to be sure of its long-term viability. A vendor that is financially strong
with high revenue and vast equity is more likely to continue support for a management platform. Solution
providers that invest heavily in research and development will also be assured of maintaining continual
value in the platforms architecture and feature set. Strategic and channel partnerships also increase
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©2016 Enterprise Management Associates, Inc. All Rights Reserved.
EMA Radar™ for Mobile Device Management (MDM):
Q1 2016 – Report Summary
vendor relevance in the market space and customer loyalty extends visible credibility. Additionally, a
vendor’s vision and strategy for development, innovation, and foresight of future requirements indicates
whether a management solution will maintain optimal value in a dynamic marketplace.
Evaluation Criteria
Feature Eligibility
In order for a product set to be credited with a feature or capability in EMA’s evaluation, it was required
to meet three strict criteria.
• The features needed to be generally available with the solution set at the time of the evaluation.
Any features that were in beta testing or were scheduled to be included in later releases of the
management suite were not eligible for consideration.
• All features needed to be self-contained within the included package sets. Any features not natively
included in the evaluated package sets but available separately from the same vendor or third-party
vendors for an additional cost did not qualify.
• All reported features needed to be clearly documented in publically available resources (such as user
manuals or technical papers) for verification.
Financial Evaluation
To enable product license cost comparisons that are as fair as can possibly be attained through analytical
process, EMA developed six sample support models and applied vendor pricing to each. Pricing
included license or subscription costs for all products, add-ons, and modules necessary to achieve the
functionality credited in the all other sections of this evaluation. Additionally, expenditures were added
to account for any additional hardware and/or software infrastructure costs necessary for the platform
to operate, and maintenance costs for the platform were calculated for the time period specified in
each model. The results for each of the six models were empirically rated on a pricing scale (i.e., rated
from 1-10 with a two decimal point level of accuracy). EMA primary research has indicated that 40%
of mobile device users own/utilize more than one device to perform business tasks, so that statistical
adjustment has been applied to each pricing model, where applicable. Ratings for all six models were
then averaged to provide the final scoring reported in this evaluation. The six models used in EMA’s
evaluation are shown here.
• Short-Term Small Business Model – supporting 100 users (140 devices) over 3 years
• Long-Term Small Business Model – supporting 100 users (140 devices) over 7 years
• Short-Term Medium Business Model – supporting 1,000 users (1,400 devices) over 3 years
• Long-Term Medium Business Model – supporting 1,000 users (1,400 devices) over 7 years
• Short-Term Large Business Model – supporting 10,000 users (14,000 devices) over 3 years
• Long-Term Large Business Model – supporting 10,000 users (14,000 devices) over 7 years
Organization that offer multiple product licensing and/or deployment models were evaluated and
scored across all potential scenarios and the best scores achieved were included in the final review.
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©2016 Enterprise Management Associates, Inc. All Rights Reserved.
EMA Radar™ for Mobile Device Management (MDM):
Q1 2016 – Report Summary
On the EMA RADAR™
MDM Market Overview
Value in any solution can be clearly defined by comparing the strength of the platform with its cost
effectiveness. The EMA MDM Bubble Chart below provides graphical representations of evaluated
industry leader positioning in relation to both critical axes. The “Product Strength” axis combines
evaluation scores for Functionality with Architecture & Integration. “Cost Efficiency” is calculated by
adding the scores achieved for Cost Advantage and Deployment & Administration. The size of each
bubble indicates the Vendor Strength as quantified in their individual profiles.
EXCEPTIONAL
VMware/AirWatch
VALUE RATING
VALUE LEADER
HEAT Software
IBM
MobileIron
LANDESK CA
Sophos
Zoho/ManageEngine
JAMF
AVERAGE
STRONG VALUE
SOTI
Citrix
TARGETED VALUE
LIMITED VALUE
Kaseya
VENDOR
STRENGTH
BASIC
SOLUTION IMPACT
Stronger Features, Architecture and Integration
EMA Radar™ for Mobile Device Management (MDM): Q1 2016
BASIC
DEPLOYMENT COST EFFICIENCY
AVERAGE
EXCEPTIONAL
Lower Time, Effort and Cost
Zoho/ManageEngine – MDM Strong Value
ManageEngine Mobile Device Management Plus extends management support of the vendor’s
flagship endpoint management platform, Desktop Central, to smartphones and tablets and provides
functionality for application management, security management, and “bring your own device (BYOD)
management. Self-service functionality—including the ability of users to provision applications, track
devices, or lock devices—is a particular strength of the platform noted by existing users.
PAGE 7
©2016 Enterprise Management Associates, Inc. All Rights Reserved.
EMA Radar™ for Mobile Device Management (MDM):
Q1 2016 – Zoho/ManageEngine Profile
EMA Radar Profile: Zoho/ManageEngine
ManageEngine
AVERAGE
STRONG
VALUE
Functionality
48.91
100
90
80
70
60
50
Architecture and
Integration
68.59
Deployment and
Administration
67.13
40
30
20
10
0
Vendor Strength
33.33
Cost Advantage
88.65
Introduction
Established in 2003 as a company division of Zoho Corporation, ManageEngine is a provider of
enterprise IT management software, supporting networks, servers, desktops, applications, mobile
devices, security, Active Directory, and help desk solutions. ManageEngine Desktop Central is the
vendor’s core endpoint management platform with native support for desktop management, including
patching provisioning, asset management, and remote administration. ManageEngine Mobile Device
Management Plus is offered as a standalone solution or as an add-on package to Desktop Central,
extending management support to tablet and smartphone devices. The platform provides features for
application management, security management, and “bring your own device” (BYOD) management.
Architecture and Integration
ManageEngine Desktop Central and Mobile Device Management Plus may be adopted an on-premises
software-based solution. A single on-premises management server can support up to 20,000 endpoints.
As a fully integrated platform, the combined solution can natively manage both PC and mobile devices.
Supported mobile platforms include iOS, Android, and Windows Phone. The solution also integrates
directly with ManageEngine ServiceDesk Plus to directly facilitate help desk support and to store job
objects as CIs in the natively included configuration management database (CMDB).
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©2016 Enterprise Management Associates, Inc. All Rights Reserved.
EMA Radar™ for Mobile Device Management (MDM):
Q1 2016 – Zoho/ManageEngine Profile
Functionality
With ManageEngine Mobile Device Management Plus, mobile devices connected to the local network
are discovered and device details—including system information, installed applications, device
ownership, and license information—are collected and stored in a centralized asset database. Enterprise
applications email and patches may be deployed directly from the centralized management console
or by end users via an enterprise app store, a public apps store, or a self-service user portal. Systems,
networks, applications, and email can be remotely configured directly from the management console.
Security features include device lock and wipe, password management, application blacklisting and
whitelisting, compliance assurance reporting and alarming, and rooting and jailbreaking detection.
Deployment and Administration
ManageEngine Mobile Device Management Plus must be hosted on a Windows server with a
built-in Postgres database for local record storage. Mobile device clients require the installation of a
software agent that is downloaded during the user enrollment process. For iOS devices, enrollment
may be initiated through Apple Configurator or Apple Device Enrollment Program (DEP). Bulk
enrollments may be accomplished by importing a CSV file. Administrators access ManageEngine
Mobile Device Management Plus via a web-accessible, centralized console interface. Role-based
access allows the interface to be customized to limit access to only the features necessary for accessing
users to perform authorized job tasks. On detection of a policy breach, the solution can automatically
perform tasks—including application reconfigurations, application blacklisting, and device wipe—
without administrator interaction. Code fixes and updates to the solution are release roughly every
two to three months.
For organization that adopt a service contract, ManageEngine provides live service desk support,
including 24x7 (except holidays) phone and email support. ManageEngine also hosts an online
social network where IT professional can share management tips and find solutions to specific IT
challenges. The vendor also offers professional services that can assist with installation, problem
resolutions, and training.
Cost Advantage
ManageEngine provides transparent pricing for its endpoint management solutions (available online
at https://store.manageengine.com/desktop-central/index.html). ManageEngine Mobile Device
Management Plus is offered as an add-on to any core Desktop Central management platform (sold
separately) and is licensed for either a one-time perpetual fee or for an annual subscription fee per
supported device. Licenses are purchased in groups with discounts applied proportional to the number
of licenses purchased. Maintenance and support contracts are included with subscription licenses, but
they must be purchased for an additional annual fee to support devices with perpetual licenses.
Vendor Strength
ManageEngine is a privately held subsidiary of Zoho Corporation and is headquartered in Pleasanton,
CA. Zoho’s other divisions are focused on providing business productivity applications in the
cloud, and its long term strategy is to integrate these solution—including CRM, email, and project
management—to the MDM container. The vendor believes mobile containerization and enterprise
mobility management are the future of end-user computing, as this will enable enterprises to clearly
separate personal and corporate data and manage them with ease. As a privately held company, Zoho
does not publicly disclose its revenue or development financing.
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©2016 Enterprise Management Associates, Inc. All Rights Reserved.
EMA Radar™ for Mobile Device Management (MDM):
Q1 2016 – Zoho/ManageEngine Profile
Strengths and Limitations
ManageEngine MDM strengths are:
• Licensing – License costs for ManageEngine Mobile Device Management Plus are among the
lowest of all the solutions included in EMA’s evaluation. Licensing costs are transparent, easy to
understand, and flexible to support a broad range of business requirements.
• Unified Endpoint Management – Management of both PC and mobile endpoints are accessed
from a common management interface and record data in a consolidated asset database.
• Self-Service Features – Users have the ability to provision application resources through on-demand
access to in-house and app store software. Additionally, the ability of end users to remotely track
and/or lock their devices was specifically identified by customers as favored features.
ManageEngine MDM limitations are:
• Third-Party Integrations – There are currently no direct integrations with third-party systems or
service management solutions.
• Native Malware Protection – Antivirus, anti-spyware, or other antimalware scanning, reporting,
or remediation tools are not included out-of-the-box with the solution.
• Secure Web Access – Web applications cannot be secured, wrapped, and/or provisioned through
the platform, and no secure web browser is provided.
• Remote Control – Mobile devices cannot be remotely accessed and controlled through terminal
emulation directly from the management console.
• Crash Reporting – Crash events and application errors are not recorded in real time and historically
tracked.
• Backup and Recovery – No mobile device backup and recovery capabilities are included natively
with the solution.
About Enterprise Management Associates, Inc.
Founded in 1996, Enterprise Management Associates (EMA) is a leading industry analyst firm that provides deep insight across the full spectrum
of IT and data management technologies. EMA analysts leverage a unique combination of practical experience, insight into industry best practices,
and in-depth knowledge of current and planned vendor solutions to help EMA’s clients achieve their goals. Learn more about EMA research,
analysis, and consulting services for enterprise line of business users, IT professionals and IT vendors at www.enterprisemanagement.com or
blogs.enterprisemanagement.com. You can also follow EMA on Twitter, Facebook or LinkedIn.
This report in whole or in part may not be duplicated, reproduced, stored in a retrieval system or retransmitted without prior written permission
of Enterprise Management Associates, Inc. All opinions and estimates herein constitute our judgement as of this date and are subject to change
without notice. Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies. “EMA” and
“Enterprise Management Associates” are trademarks of Enterprise Management Associates, Inc. in the United States and other countries.
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