In sta lla tio nand O pe ra tio n M anual

Models
M20, M27, M30, M34
& MC30
How to install, operate
and maintain your Demand
Controlled Water Softener
Do not return water softener to store
If you have any questions or concerns when
installing, operating or maintaining your
water softener, call our toll free number:
1-888-64 WATER
(1-888-649-2837)
or visit www.mortonwatersofteners.com
When you call, please be prepared to provide
the model and serial number of your product,
found on the rating decal, located on the rim
below the salt lid hinges.
Installation and Operation Manual
Water Softener
Systems tested and certified by NSF International
against NSF/ANSI Standard 44
for hardness reduction and efficiency,
and certified to NSF/ANSI Standard 372.
For best results use Morton® Clean and Protect™ or
Clean and Protect™ Plus Rust Defense™ Pellets in your water softener.
7351428 (Rev. D 6/12/17)
Protect your new water softener with
Morton® Clean and Protect™ or
Clean and Protect™ Plus Rust Defense™ Pellets
Morton ® Water Softener Salt Pellets are made with a time-release
formula that works with your softener to help prevent mineral buildup
and keep your home’s pipes and appliances working at their best.
Whether you’re looking to remove iron and fight buildup, or extend your
water softener’s life, Morton® has the right salt for you. Use one or both
of our premium formula pellets in any water softener for the best results.
Remember to fill your water softener with Morton®
America’s #1 Brand of Water Softener Salt!
2
Morton® Water Softener Installation & Operation Manual
TABLE OF CONTENTS
Page
Inspect Shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Specifications & Performance Claims . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Before You Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Water Conditioning Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-12
Programming the Softener (Models M20, M27, M30 & MC30) § Customizing Features / Options . . . . . . . . 13-15
Programming the Softener (Model M34) § Customizing Features / Options . . . . . . . . . . . . . . . . . . . . . . . . . . 16-18
Routine Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19-20
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21-22
Exploded View & Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24-27
RESIDENTIAL LIMITED WARRANTY
Seller warrants,to the original owner, that:
● For a period of ten (10) years from the date of purchase, the salt storage tank and fiberglass mineral tank
will not rust, corrode, leak, burst, or fail to perform to their specifications.
● For a period of one (1) year from the date of purchase, all other parts will be free of defects in material and
workmanship.
If, during such respective period, a part proves to be defective, Seller will ship a replacement part, directly to
your home, without charge.
If you have questions regarding a Morton product, need assistance with installation or troubleshooting, wish to
order a part or report a warranty issue, we are just a phone call away. Simply dial 1-888-64WATER (1-888649-2837) for assistance, or visit www.mortonwatersofteners.com.
This water softener is manufactured for Morton, P.O. Box 25290, Woodbury, MN 55125-0290
General Provisions
The warranty does not apply to any defect, malfunction or failure arising from, relating to or caused by: (i)
operation at water pressures which exceed 125 psi or at water temperatures which exceed 120°F; (ii) repairs
made by others than, or without the consent of, Seller or if the product has been subject to abuse, misuse,
neglect, tampering, accident or damage by circumstances beyond Seller’s control; (iii) products damaged or
abused in shipment without fault of Seller; (iv) non-residential installations; (v) defects or failures due to misapplication, abuse, improper installation or abnormal conditions of temperature, humidity, abrasives, dirt or corrosive matter; (vi) unusual force of nature such as, but not limited to, flood, hurricane, tornado or earthquake;
and (vii) products which have been in any way tampered with, modified or altered.
The foregoing warranties do not cover and Seller shall not be responsible for reimbursement for labor, transportation, removal, installation, or other expenses which may be incurred by Purchaser in connection with
replacement or repair or returning the product to Seller.
THERE ARE NO WARRANTIES ON THE WATER SOFTENER BEYOND THOSE SPECIFICALLY
DESCRIBED ABOVE. ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. SELLER’S SOLE LIABILITY FOR ANY PRODUCT IS LIMITED TO THE REPAIR OR REPLACEMENT OF SUCH PRODUCT, OR A REFUND OF THE PURCHASE PRICE ACTUALLY RECEIVED BY SELLER FOR SUCH PRODUCT, AT SELLER’S SOLE DISCRETION. SELLER WILL NOT BE LIABLE FOR ANY
INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES OF ANY KIND, NATURE
OR DESCRIPTION WHATSOEVER. NO MORTON DEALER, AGENT, REPRESENTATIVE, OR OTHER PERSON IS AUTHORIZED TO EXTEND, EXPAND OR MODIFY THE WARRANTIES EXPRESSLY DESCRIBED
ABOVE.
Some states do not allow limitations on how long an implied warranty lasts or exclusions or limitations of incidental or consequential damage, so the limitations and exclusions in this warranty may not apply to you. This
warranty gives you specific legal rights, and you may have other rights which vary from state to state. This
warranty applies to consumer-owned installations only.
Morton® Water Softener Installation & Operation Manual
3
Inspect Shipment
Remove and discard (or recycle) all packing materials.
To avoid loss of small parts, we suggest you keep the
small parts in the parts bag until you are ready to use
them.
The parts required to assemble and install the unit are
included in a bag. Thoroughly check the water softener for possible shipping damage and parts loss. Also
inspect and note any damage to the shipping carton.
Packing List
Bypass Valve
Hose Clamps
Installation
Adaptors
Drain Hose
Clips
(including 1 spare)
Grommet
Adaptor Elbow
FIG. 1
Do not return the water softener to store.
If you have any questions, or there are missing parts or damage, please call Toll Free 1-888-64 WATER
(1-888-649-2837).
When you call, please be prepared to provide the model and serial number of your product, found on the
rating decal, located on the rim below the salt lid hinges.
For more installation or service information, visit www.mortonwatersofteners.com.
Dimensions
20-5/8”
IN
3-3/8”
17-1/4”
OUT
TOP VIEW
IN - OUT
42-3/4”
37”
4
SIDE VIEW
FRONT VIEW
FIG. 2
Morton® Water Softener Installation & Operation Manual
Specifications & Performance Claims
Model Code
Regeneration Control
Rated Softening Capacity
(Grains @ Salt Dose)
Rated Efficiency (Grains/Pound of Salt
@ Minimum Salt Dose)
Water Used During Regeneration
@ Minimum Salt Dose
Total Water Used Per Regeneration
@ Maximum Salt Dose
Rated Service Flow Rate
Amount of High Capacity Ion Exchange
Resin
Pressure Drop at Rated Service Flow
Water Supply Max. Hardness
Water Supply Max. Clear Water Iron
Water Pressure Limits (min. / max.)
Water Temperature Limits (min. / max.)
Minimum Water Supply Flow Rate
Maximum Drain Flow Rate
Model M20
Model M27
Models
M30 & MC30
Model M34
5,000 @ 1.8 lbs.
5,040 @ 2.2 lbs.
4,567 @ 2.9 lbs.
5,060 @ 2.7 lbs.
26.2 gallons
26.7 gallons
33.6 gallons
31.6 gallons
o20
o27
o30
o34
Demand
Demand
Demand
Demand
9,310 @ 1.8 lbs. 11,100 @ 2.2 lbs. 13,200 @ 2.9 lbs. 13,700 @ 2.7 lbs.
18,000 @ 5.8 lbs. 23,700 @ 7.0 lbs. 25,500 @ 8.0 lbs. 29,200 @ 8.6 lbs.
21,500 @ 9.7 lbs. 28,100 @ 11.2 lbs. 30,000 @ 13.1 lbs. 34,900 @ 14.5 lbs.
2.9 gallons /
1,000 grains
6.5 gpm
.61 cu. ft.
11.3 psig
95 gpg
6 ppm*
2.5 gallons /
1,000 grains
6.5 gpm
.73 cu. ft.
2.8 gallons /
1,000 grains
7.0 gpm
.82 cu. ft.
12.1 psig
11.9 psig
95 gpg
95 gpg
7 ppm*
7 ppm*
20 - 125 psi**
40 - 120 °F
3 gpm
2.2 gpm
2.3 gallons /
1,000 grains
7.8 gpm
.91 cu. ft.
14.7 psig
110 gpg
9 ppm*
*Capacity to reduce clear water iron is substantiated by laboratory test data. State of Wisconsin requires additional
treatment if water supply contains clear water iron exceeding 5 ppm.
These systems conform to NSF/ANSI 44 for the specific performance claims as verified and substantiated by test data.
The efficiency rating is only valid at the stated salt dose. These softeners were efficiency rated according to NSF/ANSI
Standard 44.
Variable Salt Dose: The salt dose is selected by the electronic controls at regeneration time based on the amount needed.
These softeners conform to NSF/ANSI 44 for the specific performance claims as verified and substantiated by test
data. These models are efficiency rated. The efficiency rating is valid only at the stated salt dose. They have a
demand initiated regeneration (D.I.R.) feature that complies with specific performance specifications intended to minimize the amount of regenerant brine and water used in their operation. Efficiency rated softeners have a rated salt
efficiency of not less than 3,350 grains of total hardness exchange per pound of salt (based on sodium chloride) and
shall not deliver more salt or be operated at a sustained maximum service flow rate greater than its listed rating.
The rated salt efficiency is measured by laboratory tests described in NSF/ANSI Standard 44. These tests represent
the maximum possible efficiency that the system can achieve. Operational efficiency is the actual efficiency after the
system has been installed. It is typically less than the efficiency due to individual application factors including water
hardness, water usage, and other contaminants that reduce the softener’s capacity. These systems are not intended for treating water that is microbiologically unsafe or of unknown quality without adequate disinfection before or
after the systems. For best results use clean grades of water softener salt. Refer to warranty and elsewhere in this
manual for further details on installation and maintenance, parts and service, user responsibility, and further restrictions, or limitations to the use of the product.
In the state of California: You must turn the Salt Efficiency Feature setting to ON. This may initiate
more frequent recharges. However, it will operate at 4,000 grains per pound of salt or higher. To turn
on the Salt Efficiency Feature, follow the instructions in the “Salt Efficiency” section of this manual.
Morton® Water Softener Installation & Operation Manual
5
Before You Start
= The water softener requires a minimum water flow of 3 gallons per minute at the inlet. Maximum allowable inlet
water pressure is 125 psi. If daytime pressure is over 80 psi, nighttime pressure may exceed the maximum. Use
a pressure reducing valve if necessary (Adding a pressure reducing valve may reduce the flow). If your home is
equipped with a back flow preventer, an expansion tank must be installed in accordance with local codes and
laws.
= The water softener works on 24V DC electrical power, supplied by a direct plug-in power supply (included). Be
sure to use the included power supply and plug it into a nominal 120V, 60 Hz household outlet that is in a dry
location only, grounded and properly protected by an overcurrent device such as a circuit breaker or fuse.
= Do not use this system to treat water that is microbiologically unsafe or of unknown quality without adequate disinfection upstream or downstream of the system.
European Directive 2002/96/EC requires all electrical and electronic equipment to be disposed of according to Waste Electrical and Electronic Equipment (WEEE) requirements. This directive or similar laws are
in place nationally and can vary from region to region. Please refer to your state and local laws for proper disposal of this equipment.
Iron
Water Conditioning Information
Iron in water can cause stains on clothing and plumbing fixtures. It can negatively affect the taste of food,
drinking water, and other beverages. Iron in water is
measured in parts per million (ppm). The total* ppm of
iron, and type or types*, is determined by chemical
analysis. Four different types of iron in water are:
=
=
=
=
Ferrous (clear water) iron
Ferric (red water) iron
Bacterial and organically bound iron
Colloidal and inorganically bound iron (ferrous or
ferric)
Ferrous (clear water) iron is soluble and dissolves in
water. This water softener will reduce moderate
amounts of this type of iron (see specifications).**
Ferrous (clear water) iron is usually detected by taking
a sample of water in a clear bottle or glass.
Immediately after taking, the sample is clear. As the
water sample stands, it gradually clouds and turns
slightly yellow or brown as air oxidizes the iron. This
usually occurs in 15 to 30 minutes.
When using the softener to reduce Ferrous (clear
water) iron, add 5 grains to the hardness setting for
every 1 ppm of Ferrous (clear water) iron. See "Set
Water Hardness Number" section.
Ferric (red water), and bacterial and organically bound
irons are insoluble. This water softener will not
remove ferric or bacterial iron. This iron is visible
6
immediately when drawn from a faucet because it has
oxidized before reaching the home. It appears as
small cloudy yellow, orange, or reddish suspended
particles. After the water stands for a period of time,
the particles settle to the bottom of the container.
Generally these irons are removed from water by filtration. Chlorination is also recommended for bacterial
iron.
Colloidal and inorganically bound iron is of ferric or ferrous form that will not filter or exchange out of water.
This water softener will not remove colloidal iron. In
some instances, treatment may improve colloidal iron
water. Colloidal iron water usually has a yellow
appearance when drawn. After standing for several
hours, the color persists and the iron does not settle,
but remains suspended in the water.
Sediment
Sediment is fine, foreign material particles suspended
in water. This material is most often clay or silt.
Extreme amounts of sediment may give the water a
cloudy appearance, and may require a sediment filter
be installed upstream of the water softener.
* Water may contain one or more of the four types of
iron and any combination of these. Total iron is the
sum of the contents.
** Capacity to reduce clear water iron is substantiated
by WQA test data.
Morton® Water Softener Installation & Operation Manual
Installation Requirements
Location Requirements
Consider all of the following when selecting an installation location for the water softener.
= Do not locate the water softener where freezing
temperatures occur. Do not attempt to treat water
over 120ºF. Freezing temperatures or hot water
damage voids the warranty.
= To condition all water in the home, install the water
softener close to the water supply inlet, and
upstream of all other plumbing connections, except
outside water pipes. Outside faucets should remain
on hard water to avoid wasting conditioned water
and salt.
= A nearby drain is needed to carry away regeneration discharge (drain) water. Use a floor drain,
laundry tub, sump, standpipe, or other options
(check your local codes). See "Air Gap
Requirements" and "Valve Drain Requirements"
sections.
= The water softener works on 24V DC electrical
power, supplied by a direct plug-in power supply
(included). Provide nearby a 120V, 60Hz electrical
outlet in accordance with NEC and local codes.
= Always install the water softener between the water
inlet and water heater. Any other installed water
conditioning equipment should be installed between
the water inlet and water softener (See Figure 4
below).
= Avoid installing in direct sunlight. Excessive sun
heat may cause distortion or other damage to nonmetallic parts.
Plumbing Codes
All plumbing must be completed in accordance with
national, state and local plumbing codes.
In the state of Massachusetts: The Commonwealth
of Massachusetts plumbing code 248-CMR shall
be adhered to. A licensed plumber shall be used
for this installation.
Air Gap Requirements
A drain is needed for the water discharged from the
valve during the softener’s regeneration cycle (See
Figure 3). A floor drain, close to the water softener, is
preferred. A laundry tub, standpipe, etc. are other
drain options. Secure valve drain hose in place.
Leave an air gap of 1-1/2” between the end of the
hose and the drain. This gap is needed to prevent
backflow of sewer water into the water softener. Do
not put the end of the drain hose into the drain.
Drain
Hose
Drain
Hose
1-1/2”
air gap
1-1/2”
air gap
Floor Drain
Standpipe
The Proper Order To Install Water Treatment Equipment
Cold Water
to House
Untreated Water to
Outside Faucets
Hot Water
to House
Water
Softener
1-1/2”
air gap
Laundry Tub
FIG. 3
City Water Supply
Optional
Sediment
Filter
Water
Heater
Drain
Hose
Pressure
Tank
OR
Well Water Supply
Well
Pump
Morton® Water Softener Installation & Operation Manual
FIG. 4
7
Installation Requirements
Valve Drain Requirements
1/4” NPT
Thread Barbs for 3/8”
I.D. Tubing
Using the flexible drain hose (included), measure and
cut to the length needed. Flexible drain hose is not
allowed in all localities (check your plumbing codes). If
local codes do not allow use of a flexible drain hose, a
rigid valve drain run must be used. Purchase a compression fitting (1/4 NPT x 1/2 in. minimum tube) and
1/2" tubing from your local hardware store. Plumb a
rigid drain as needed (See Figure 6).
NOTE: Avoid drain hose runs longer than 30 feet.
Avoid elevating the hose more than 8 feet
above the floor. Make the valve drain line as
short and direct as possible.
Hose Clamp
Drain Hose
Clip
1/4 NPT
Threads
Barbs
Compression Fitting.
1/4 NPT x 1/2” O.D.
Tube (not included)
1/2” Outside Dia.
Copper Tube
(not included)
Cut barbs from drain fitting (pull clip to remove
fitting from valve)
Inlet / Outlet Plumbing Options
FIG. 6
Single Bypass Valve
Pull out for “Service”
(Soft water)
Always install either a single bypass valve (provided),
as shown in Figure 7, or, if desired, parts for a 3 valve
bypass system (not included) can be purchased and
assembled, as shown in Figure 8. Bypass valves
allow you to turn off water to the softener for maintenance if needed, but still have water in house pipes.
Push in for
“Bypass”
Use:
=
=
=
=
=
FIG. 7
Copper pipe
Threaded pipe
PEX (Crosslinked Polyethylene) pipe
CPVC plastic pipe
Other pipe approved for use with potable water
IMPORTANT: Do not solder with plumbing attached to
installation adaptors and single bypass
valve. Soldering heat will damage the
adaptors and valve.
3 Valve Bypass
Bypass
Valve
Outlet
Valve
From Water
Softener
8
FIG. 5
Morton® Water Softener Installation & Operation Manual
Inlet
Valve
To Water
Softener
FIG. 8
Installation Instructions
To Outside
Faucets
Hard Water
Typical Installation
r Pipe
Main Wate
Conditioned
Water
Clips
Water Softener
Valve
To
Controller
Inlet
Overflow
Drain Elbow
Valve Drain
Elbow
Salt Storage
Tank Overflow
Hose*
Valve Drain
Hose*
Lubricated
O-ring
1” NPT
Threaded
Adaptor
O-ring
Single
Bypass Valve
Secure Valve Drain Hose
in place over Floor Drain
Floor Drain
Step 1. Turn Off Water Supply
1. Close the main water supply valve, located near the
well pump or water meter.
2. Shut off the electric or fuel supply to the water
heater.
3. Open all faucets to drain all water from house pipes.
NOTE: Be sure not to drain water from the water
heater, as damage to the water heater elements could result.
Step 2. Assembly
1” NPT Sweat
Adaptor (not
included)
Outlet
Plug-in
Power
Supply
*Do not connect
the water softener
valve drain hose
to the salt storage
tank overflow
hose.
Pipe
1. Morton® water softener models are factory assembled. During installation, unsnap and remove the
top cover, together with the salt lid, to expose the
softener valve assembly. Set them aside to prevent
damage. Check the brinewell to be sure it is
secured and vertical (See Figure 11).
1-1/2”
air gap
NOTE: See “Air Gap Requirements” section.
FIG. 9
2. Lift the brine valve out of the brinewell. Make sure
the float stem is parallel to the stand tube so the
seals will seat properly during operation. Place the
brine valve back into the bottom of the brinewell and
reinstall the brinewell cover.
3. Install the brine tank overflow grommet and elbow
into the 13/16” diameter hole in the back of the salt
storage tank wall.
Step 3. Move the Unit into Place
1. Move the water softener into the desired location.
Set it on a solid, level surface.
IMPORTANT: Do not place shims directly under the
salt storage tank to level the softener.
The weight of the tank, when full of
water and salt, may cause the tank to
fracture at the shim.
Morton® Water Softener Installation & Operation Manual
continued on next page
9
Installation Instructions
continued from previous page
2. Visually check and remove any debris from the
water softener valve inlet and outlet ports.
3. Make sure the turbine assembly spins freely in the
"out" port of the valve (See Figure 10).
4. If not already done, put a light coating of silicone
grease on the single bypass valve o-rings.
5. Push the single bypass valve into the softener valve
as far as it will go. Snap the two large holding clips
into place, from the top down as shown in Figures
12 & 13.
IMPORTANT: Be sure the clips snap firmly into place
so the single bypass valve will not pull
out.
Step 4. Complete Inlet and Outlet
Plumbing
Measure, cut, and loosely assemble pipe and fittings
from the main water pipe to the inlet and outlet ports of
the water softener valve. Be sure to keep fittings fully
together, and pipes squared and straight.
Top Cover
Salt Lid
Brine Tank
Overflow
Grommet
Brinewell
Cover
Brine Tank
Overflow
Elbow
Brinewell
13/16” Hole
Brine
Tubing
Salt
Storage
Tank
Stand
Tube
Float
Stem
Brine
Valve
FIG. 11
Be sure hard water supply pipe goes to the water softener valve inlet side.
NOTE: Inlet and outlet are marked on the water softener valve. Trace the water flow direction to
be sure hard water is to inlet.
Clip
Channel
IMPORTANT: Be sure to fit, align and support all
plumbing to prevent putting stress on
the water softener valve inlet and outlet.
Undue stress from misaligned or unsupported plumbing may cause damage to
the valve.
Single Bypass Valve
Complete the inlet and outlet plumbing for the type of
pipes you will be using.
Turbine
Turbine Support Assembly
Nozzle & Venturi
Assembly
FIG. 12
Clip
Correct Assembly
Valve Outlet
FIG. 10
Outside diameter
of water softener
valve inlet & outlet
Outside diameter
of clip channel on
single bypass valve
FIG. 13
NOTE: Be sure all 3 tabs of the clip go through the matching
holes on the water softener valve inlet or outlet, and
fully into the channel on the single bypass valve.
Make sure that the tabs are fully seated.
10
Morton® Water Softener Installation & Operation Manual
Installation Instructions
Step 5. Cold Water Pipe Grounding
CAUTION: The house cold water pipe (metal only)
is often used as a ground for the house
electrical system, The 3-valve bypass
type of installation, shown in Figure 8,
will maintain ground continuity. If you
use a plastic bypass valve at the unit,
continuity is broken. To restore the
ground, do the following:
1. Install a #4 copper wire across the removed section
of main water pipe, securely clamping it at both
ends (See Figure 14) - parts not included.
NOTE: Check local plumbing and electrical codes
for proper installation of the ground wire.
The installation must conform to them. In
Massachusetts, plumbing codes of
Massachusetts shall be conformed to.
Consult with your licensed plumber.
Ground
Wire
Clamp (2)
Step 7. Install Salt Storage Tank
Overflow Hose
1. Measure, cut to needed length and connect the 3/8"
drain line (provided) to the salt storage tank overflow elbow and secure in place with a hose clamp.
2 Run the hose to the floor drain, or other suitable
drain point no higher than the drain fitting on the salt
storage tank (This is a gravity drain). If the tank
overfills with water, the excess water flows to the
drain point. Cut the drain line to the desired length
and route it neatly out of the way.
IMPORTANT: For proper operation of the water softener, do not connect the water softener
valve drain hose from Step 6 to the salt
storage tank overflow hose.
Step 8. Pressure Testing for Leaks
To prevent air pressure in the water softener and
plumbing system, do the following steps exactly in
order:
1. Fully open two or more softened cold water faucets
nearby the water softener, located downstream from
the water softener.
2. Place the single bypass valve or 3 valve bypass in
"bypass" position. See Figures 7 & 8.
FIG. 14
Step 6. Install Valve Drain Hose
NOTE: See valve drain options on pages 7 & 8.
1. Measure, cut to needed length and connect the 3/8"
drain line (provided) to the water softener valve
drain fitting. Use a hose clamp to hold the hose in
place.
IMPORTANT: If codes require a rigid drain line see
“Valve Drain requirements" section.
2. Run the drain hose (or a rigid line) to the floor drain.
Secure drain hose. This will prevent “whipping'' during regenerations. Be sure to provide a 1-1/2”
minimum air gap to prevent possible sewer
water backup. See “Air Gap Requirements" section.
NOTE: In addition to a floor drain, you can use a laundry tub or standpipe as a good drain point for
this hose.. Avoid long drain hose runs, or elevating the hose more than 8’ above the floor.
3. Fully open the main water supply valve. Run water
until there is a steady flow from the opened faucets,
with no air bubbles.
4. Place bypass valve(s) in "service" or soft water position exactly as follows:
= Single bypass valve: Slowly move the valve stem
toward "service," pausing several times to allow
the water softener to fill with water.
= 3 valve bypass: Fully close the bypass valve and
open the outlet valve. Slowly open the inlet
valve, pausing several times to allow the water
softener to fill with water.
5. After about three minutes, open a hot water faucet
until there is a steady flow and there are no air bubbles, then close this faucet.
6. Close all cold water faucets and check for leaks at
the plumbing connections that you made.
7. Check for leaks around clips at softener’s inlet and
outlet. If a leak occurs at a clip, depressurize the
plumbing (turn off the water supply and open
faucets) before removing clip. When removing clips
at the softener’s inlet or outlet, push the single
Morton® Water Softener Installation & Operation Manual
continued on next page
11
Installation Instructions
continued from previous page
bypass valve body toward the softener (See Figure
15). Improper removal may damage clips. Do not
reinstall damaged clips.
If removing
clips...
...depressurize the
plumbing, then push
Bypass Valve body
toward softener
FIG. 15
Step 9. Add Water and Salt to the
Salt Storage Tank
1. Using a container, add about three gallons of clean
water into the salt storage tank.
2. Add Morton® Clean and Protect™ or Clean and
Protect™ Plus Rust Defense™ Pellets to the storage
tank.
NOTE: See Page 19 for additional information on
salt.
Step 10. Plug in the Power Supply
During installation, the water softener wiring may be
moved or jostled from place. Check to be sure all
leadwire connectors are secure on the back of the
electronic board and be sure all wiring is away from
the valve gear and motor area, which rotates during
regenerations.
1. Plug the water softener’s power supply into an electrical outlet that is not controlled by a switch and is
approved by local codes.
Step 11. Program the Controller
1. Install the softener’s top cover and salt lid.
2. Complete the programming steps on:
Pages 13 & 14 for Models M20, M27, M30 & MC30
or
Pages 16 & 17 for Model M34.
Step 12. Sanitizing the Softener
Care is taken at the factory to keep your unit clean and
sanitary. Materials used to make the unit will not infect
or contaminate your water supply, and will not cause
bacteria to form or grow. However, during shipping,
storage, installation and operation, bacteria could get
into the unit. For this reason, sanitizing as follows is
suggested* when installing.
1. Open salt lid, remove the brinewell cover and pour
about 3 oz. (6 tablespoons) of household bleach
into the softener brinewell. Replace the brinewell
cover.
2 Make sure the bypass valve(s) is in the “service”
(open) position.
3 Start a recharge: Press the RECHARGE button and
hold for 3 seconds, until “RECHARGE NOW” begins
to flash in the display. This recharge draws the sanitizing bleach into and through the water softener.
Any air remaining in the unit is purged to the drain.
4 After the recharge has completed, fully open a cold
water faucet, downstream from the softener, and
allow 50 gallons of water to pass through the system. This should take at least 20 minutes. Close
the faucet.
*Recommended by the Water Quality Association. On some
water supplies, the unit may need periodic disinfecting.
Step 13. Restart the Water Heater
Turn on the electricity or fuel supply to the water
heater and relight the pilot, if applicable.
NOTE: The water heater is filled with hard water and,
as hot water is used, it refills with conditioned
water. In a few days, the hot water will be fully
conditioned. To have fully conditioned hot
water immediately, wait until the initial recharge
(Step 12) is over. Then, drain the water heater
(following instructions for water heater) until
water runs cold.
Questions? Call Toll Free 1-888-64 WATER (1-888-649-2837)
or visit www.mortonwatersofteners.com
When you call, please be prepared to provide the model and serial number,
found on the rating decal, located on the rim below the salt lid hinges.
12
Morton® Water Softener Installation & Operation Manual
Programming the Water Softener
(Models M20, M27, M30 & MC30)
UP button
Display
DOWN button
RECHARGE button
SELECT button
When the power supply is plugged into the electrical
outlet, a model code and a test number (example:
J2.0), begin to flash in the faceplate display. Then,
“12:00 PM” and the words “PRESENT TIME" begin to
flash.
NOTE: If “- - - -” shows in the display, press the p UP
or q DOWN button until the model code (see
table on page 5) shows in the display. Then,
press the SELECT button to set, and change
to the flashing “PRESENT TIME" display.
Step 1. Set Time of Day
If the words “PRESENT TIME" do not show in the display, press the SELECT button until they do.
1. Press the p UP or q DOWN buttons to set the
present time. Up moves the display ahead; down
sets the time back. Be sure AM or PM is correct.
FIG. 17
Step 2. Set Water Hardness Number
1. Press the SELECT button once again to display a
flashing “25” and the word “HARDNESS”.
FIG. 18
2. Press the p UP or q DOWN buttons to set your
water’s hardness number.
NOTE: If your water supply contains iron, compensate for it by adding to the water hardness
number. For example, assume your water is
20 gpg hard and contains 2 ppm iron. Add 5
to the hardness number for each 1 ppm of
iron. In this example, you would use 30 for
your hardness number.
20 gpg hardness
2 ppm iron x 5 = 10 +10
(times)
30 HARDNESS NUMBER
FIG. 16
NOTE: Press buttons and quickly release to slowly
advance the display. Hold the buttons down
for fast advance.
Morton® Water Softener Installation & Operation Manual
13
Programming the Water Softener
(Models M20, M27, M30 & MC30)
Step 3. Set Recharge (Regeneration)
Time
Your demand water softener will automatically regenerate when it needs to, based on water usage. The
time of day that the automatic recharge cycle begins
may be changed as follows:
1. Press the SELECT button once again to display a
flashing “2:00AM” and the words “RECHARGE
TIME”. This is a good time for the recharge to start
in most households, because water is not in use.
FIG. 19
2. Press the p UP or q DOWN buttons to set ON or
OFF. When set to ON, the efficiency icon will be
displayed in the upper right hand corner of the normal run display.
Efficiency Icon
3. Press the SELECT button three times, to return to
the normal run display (See Figure 22).
Displayed when efficiency
is set to “ON”
2. If you want to change the recharge start time,
press the p UP or q DOWN buttons until the
desired time shows. Be sure AM or PM is correct.
3. Press the SELECT button once more to complete
the initial programming. The current time of day
will show in the display.
Step 4. Set Salt Efficiency
When this feature is ON, the water softener will operate at salt efficiencies of 4000 grains of hardness per
pound of salt or higher (May recharge more often
using smaller salt dosage but more regeneration
water). The softener is shipped with this feature set
OFF.
1. Press and hold the SELECT button until one of the
screens in Figure 20 is displayed. Once in this display, press the SELECT button once and one of
the two displays in Figure 21 is shown.
FIG. 22
California Efficiency Requirement
Your Morton Water Softener has a “High
Efficiency” feature with an ON or OFF setting.
This softener setting is shipped in the OFF position, which utilizes the maximum rated capacity
while most often achieving maximum salt efficiencies. When installing this unit in the State of
California, you MUST turn this setting to the ON
position, which may initiate more frequent
recharges. However it will operate at 4000
grains per pound of salt or higher.
If you wish to turn the Salt Efficiency feature ON
(
icon will show in the display), follow the
instructions on this page.
FIG. 20
Questions? Call Toll Free 1-888-64 WATER (1-888-649-2837)
or visit www.mortonwatersofteners.com
When you call, please be prepared to provide the model and serial number,
found on the rating decal, located on the rim below the salt lid hinges.
14
FIG. 21
Morton® Water Softener Installation & Operation Manual
Customizing Features / Options
Recharge Now
(Models M20, M27, M30 & MC30)
At times of greater than normal water use, such as
when you have guests, you could run out of conditioned water before the next scheduled recharge. If
this happens, you may want to initiate an immediate
regeneration, as follows:
1. Press and hold the RECHARGE button until the
words “RECHARGE NOW" flash in the display.
RECHARGE NOW initiated
FIG. 23
During the recharge cycle, the screen will flash
“RECHARGE NOW”. When the recharge cycle is
complete, full softened water capacity will be
restored.
NOTE: Avoid using hot water while the softener is
regenerating, because the water heater will
refill with bypass hard water.
Recharge Tonight
If you do not want to start an immediate recharge, but
would like to schedule an extra recharge at the next
preset recharge time, do the following:
1. Press and release (do not hold) the RECHARGE
button.
RECHARGE TONIGHT initiated
FIG. 24
The words “RECHARGE TONIGHT" flash in the display, and the softener will recharge at the next
recharge time. The words “RECHARGE NOW" will
flash during the regeneration. When completed, full
water conditioning capacity is restored.
Adjustable Backwash
If your incoming water supply has higher sediments
or clear water iron, a longer Backwash and/or Fast
Rinse time may help in keeping the unit cleaner.
To change the length of the Backwash:
1. Press and hold the SELECT button until the screen
in Figure 25 is displayed.
FIG. 25
2. Press the SELECT button twice, so that “bA TIME”
appears in the display (See Figure 26).
FIG. 26
3. Press the p UP or q DOWN buttons to set the
length of Backwash in minutes.
4. When the desired Backwash time appears in the
display, press the SELECT button twice to return to
the normal run (time of day) screen.
Adjustable Fast Rinse
To change the length of the Fast Rinse:
1. Press and hold the SELECT button until the screen
in Figure 25 is displayed.
2. Press the SELECT button three times, so that “Fr
TIME” appears in the display (See Figure 27).
FIG. 27
3. Press the p UP or q DOWN buttons to set the
length of Fast Rinse in minutes.
4. When the desired Fast Rinse time appears in the
display, press the SELECT button once to return to
the normal run (time of day) screen.
Morton® Water Softener Installation & Operation Manual
15
Programming the Water Softener
(Model M34)
Low Salt LED Indicator
Display
UP button
RECHARGE button
SELECT button
DOWN button
When the power supply is plugged into the electrical
outlet, a model code and a test number (example:
J2.0), begin to flash in the faceplate display. Then,
“12:00 PM” and the words “SET TIME" begin to flash.
NOTE: If “- - - -” shows in the display, press the
p UP or q DOWN button until the model code
(see table on page 5) shows in the display.
Then, press the SELECT button to set, and
change to the flashing “SET TIME" display.
Step 1. Set Time of Day
If the words “SET TIME" do not show in the display,
press the SELECT button until they do.
1. Press the p UP or q DOWN buttons to set the
present time. Up moves the display ahead; down
sets the time back. Be sure AM or PM is correct.
FIG. 28
NOTE: Press buttons and quickly release to slowly
advance the display. Hold the buttons down
for fast advance.
Step 2. Set Water Hardness Number
FIG. 30
NOTE: If your water supply contains iron, compensate for it by adding to the water hardness
number. For example, assume your water is
20 gpg hard and contains 2 ppm iron. Add 5
to the hardness number for each 1 ppm of
iron. In this example, you would use 30 for
your hardness number.
20 gpg hardness
2 ppm iron x 5 = 10 +10
(times)
30 HARDNESS NUMBER
Step 3. Set Recharge (Regeneration)
Time
Your demand water softener will automatically regenerate when it needs to, based on water usage. The time
of day that the automatic recharge cycle begins may
be changed as follows:
1. Press the SELECT button once again to display a
flashing “2:00AM” and the words “SET RECHARGE
TIME”. This is a good time for the recharge to start
in most households, because water is not in use.
1. Press the SELECT button once again to display a
flashing “25” and the words “SET HARDNESS”.
2. Press the p UP or q DOWN buttons to set your
water’s hardness number.
16
FIG. 29
FIG. 31
2. If you want to change the recharge start time,
press the p UP or q DOWN buttons until the
desired time shows. Be sure AM or PM is correct.
Morton® Water Softener Installation & Operation Manual
Programming the Water Softener
Step 4. Set Salt Level
The water softener has a low salt indicator light to
remind you to refill the storage tank with salt.
NOTE: You must set salt level each time salt is added
to the water softener.
To set this monitor system:
1. Lift the salt lid and level the salt in the storage tank.
2. The salt level scale, on the brinewell inside the
tank, has numbers from 0 to 8 (See Fig. 32).
Observe the highest number the leveled salt is at,
or closest to.
SALT
LEVEL
(Model M34)
play, press the SELECT button once and one of
the two displays in Figure 34 is shown.
FIG. 33
2. Press the p UP or q DOWN buttons to set ON or
OFF. When set to ON, the efficiency icon will be
displayed on the right hand side of the normal run
display.
Efficiency Icon
Brinewell
Salt
Level
FIG. 34
Numbers
FIG. 32
3. Press the SELECT button to display the words
“SET SALT LEVEL”.
4. Press the p UP or q DOWN buttons to set the salt
level to match the number on the brinewell. At
level 2 or below, the “Low Salt" indicator light will
flash. If you wish to turn this feature off, press the
q DOWN button past 0, and the word “OFF” flashes in the display.
5. Press the SELECT button once more to complete
the initial programming. The current time of day
will show in the display.
Step 5. Set Salt Efficiency
When this feature is ON, the water softener will operate at salt efficiencies of 4000 grains of hardness per
pound of salt or higher (May recharge more often
using smaller salt dosage but more regeneration
water). The softener is shipped with this feature set
OFF.
1. Press and hold the SELECT button until one of the
screens in Figure 33 is displayed. Once in this dis-
3. Press the SELECT button three times, to return to
the normal run display (See Figure 35).
Displayed when efficiency
is set to “ON”
FIG. 35
California Efficiency Requirement
Your Morton Water Softener has a “High
Efficiency” feature with an ON or OFF setting.
This softener setting is shipped in the OFF position, which utilizes the maximum rated capacity
while most often achieving maximum salt efficiencies. When installing this unit in the State of
California, you MUST turn this setting to the ON
position, which may initiate more frequent
recharges. However it will operate at 4000
grains per pound of salt or higher.
If you wish to turn the Salt Efficiency feature ON
(
icon will show in the display), follow the
instructions on this page.
Questions? Call Toll Free 1-888-64 WATER (1-888-649-2837)
or visit www.mortonwatersofteners.com
When you call, please be prepared to provide the model and serial number,
found on the rating decal, located on the rim below the salt lid hinges.
Morton® Water Softener Installation & Operation Manual
17
Customizing Features / Options
Recharge Now
At times of greater than normal water use, such as
when you have guests, you could run out of conditioned water before the next scheduled recharge. If
this happens, you may want to initiate an immediate
regeneration, as follows:
1. Press and hold the RECHARGE button until the
words “RECHARGE NOW" flash in the display.
RECHARGE NOW initiated
FIG. 36
During the recharge cycle, the screen will flash
“RECHARGE NOW”. When the recharge cycle is
complete, full softened water capacity will be
restored.
NOTE: Avoid using hot water while the softener is
regenerating, because the water heater will
refill with bypass hard water.
Recharge Tonight
If you do not want to start an immediate recharge, but
would like to schedule an extra recharge at the next
preset recharge time, do the following:
1. Press and release (do not hold) the RECHARGE
button.
RECHARGE TONIGHT initiated
FIG. 37
The words “RECHARGE TONIGHT" flash in the display, and the softener will recharge at the next
recharge time. The words “RECHARGE NOW" will
flash during the regeneration. When completed, full
water conditioning capacity is restored.
(Model M34)
Adjustable Backwash
If your incoming water supply has higher sediments
or clear water iron, a longer Backwash and/or Fast
Rinse time may help in keeping the unit cleaner.
To change the length of the Backwash:
1. Press and hold the SELECT button until the screen
in Figure 38 is displayed.
FIG. 38
2. Press the SELECT button twice, so that “SET TIME
bA” appears in the display (See Figure 39).
FIG. 39
3. Press the p UP or q DOWN buttons to set the
length of Backwash in minutes.*
4. When the desired Backwash time appears in the
display, press the SELECT button twice to return to
the normal run (time of day) screen.
Adjustable Fast Rinse
To change the length of the Fast Rinse:
1. Press and hold the SELECT button until the screen
in Figure 38 is displayed.
2. Press the SELECT button three times, so that
“SET TIME Fr” appears in the display (See Figure
40).
FIG. 40
3. Press the p UP or q DOWN buttons to set the
length of Fast Rinse in minutes.*
4. When the desired Fast Rinse time appears in the
display, press the SELECT button once to return to
the normal run (time of day) screen.
* Setting backwash and/or fast rinse times too low
may result in salty tasting water after regeneration.
18
Morton® Water Softener Installation & Operation Manual
Customizing
Features / Options
(All Models)
Power Outage Memory
If electrical power to the softener is interrupted, the
time display is blank, but the electronic controller
keeps correct time for several hours. When power is
restored, you must reset the present time only if the
display is flashing. All other settings are maintained
and never require resetting unless a change is
desired. If the time is flashing after a long power outage, the softener continues to work as it should to
provide you with soft water. However, regenerations
may occur at the wrong time of day until you reset the
clock to the correct time of day.
NOTE: If the water softener was regenerating when
power was lost, it will now finish the cycle.
Routine Maintenance
Refilling with Salt
Lift the salt lid and check the salt storage level frequently. If the water softener uses all the Morton®
Clean and Protect™ or Clean and Protect™ Plus Rust
Defense™ Pellets before you refill it, you will experience hard water. Until you have established a refilling
routine, check the salt every two or three weeks.
Always add if less than 1/4 full. Be sure the brinewell
cover is on.
NOTE: In humid areas, it is best to keep the salt storage level lower, and to refill more often to
avoid salt “bridging”.
Recommended Salt: We recommend using Morton®
Clean and Protect™ or Clean and Protect™ Plus Rust
Defense™ Pellets in the familiar yellow bag. For soft
water, nothing works harder. Guaranteed®.
Salt Not Recommended: Rock salt, high in impurities, block, granulated, table, ice melting, ice cream
making salts, etc., are not recommended.
Salt with Iron Removing Additives: Some salts
have an additive to help a water conditioner handle
iron in a water supply. For this we recommend
Morton® Rust Remover Super Pellets® in the green bag.
Breaking a Salt Bridge
Sometimes, a hard crust or salt “bridge” forms in the
brine tank. It is usually caused by high humidity or the
wrong kind of salt. When the salt “bridges,” an empty
space forms between the water and the salt. Then,
salt will not dissolve in the water to make brine.
Without brine, the resin bed is not recharged and hard
water will result.
Push Tool into
Salt Bridge to
Break
1” - 2”
Pencil
Mark
Broom
Handle
Salt
Salt
Bridge
Water
Level
FIG. 41
If the storage tank is full of salt, it is difficult to tell if
you have a salt bridge. A bridge may be underneath
loose salt. Take a broom handle, or like tool, and hold
it next to the water softener. Measure the distance
from the floor to the rim of the water softener. Then,
carefully push the broom handle straight down into the
salt. If a hard object is felt before the pencil mark is
even with the top, it is most likely a salt bridge.
Carefully push into the bridge in several places to
break it. Do not use any sharp or pointed objects as
you may puncture the brine tank. Do not try to break
the salt bridge by pounding on the outside of the salt
tank. You may damage the tank.
Morton® Water Softener Installation & Operation Manual
19
Routine Maintenance
Cleaning the Nozzle & Venturi
A clean nozzle & venturi (See Figure 42) is a necessity
for the water softener to work properly. This small
component creates the suction to move brine from the
brine tank, into the resin tank. If it should become
plugged with sand, silt, dirt, etc., the water softener will
not work, and hard water will result.
Cap
O-ring Seal
Screen Support
Screen
*Flow Plug
Nozzle & Venturi Disc
Gasket
*Flow Plug (HVDC)
Cone Screen
Housing
*Install with lettered
side up, concave
side down.
Ferrule
Nut
IMPORTANT: Be sure small hole in the gasket is centered directly over the small hole in the nozzle & venturi housing. Be sure the numbers are facing up.
FIG. 42
To get access to the nozzle & venturi, remove the
water softener’s top cover. Put the bypass valve(s)
into the bypass position. Be sure the water softener is
in soft water (service) cycle (no water pressure at nozzle & venturi). Then, holding the nozzle & venturi
housing with one hand, unscrew the cap. Do not lose
the o-ring seal. Lift out the screen support and screen.
Then, remove the nozzle & venturi disc, gasket and
flow plug(s). Wash the parts in warm, soapy water
and rinse in fresh water. Be sure to clean both the top
and bottom of the nozzle & venturi disc. If needed,
use a small brush to remove iron or dirt. Do not
scratch, misshape, etc., surfaces of the nozzle & venturi.
Carefully replace all parts in the correct order.
Lubricate the o-ring seal with silicone grease and
locate in place. Install and tighten the cap by hand,
while supporting the housing. Overtightening may
break the cap or housing. Put the bypass valve(s) into
service (soft water) position.
Recharge the softener to reduce water level in the
tank. This will also assure that the softener is completely recharged and ready to provide softened water
again. Check the water level in the tank by looking
down the brinewell. If the water level does not drop
after a recharge, the problem has not been resolved.
Call 1-888-64 WATER or visit www.mortonwatersofteners.com.
20
Protect the Water Softener from
Freezing
If the softener is installed where it could freeze (summer cabin, lake home, etc.), you must drain all water
from it to stop possible freeze damage. To drain the
softener:
1. Close the shut-off valve on the house main water
pipe, near the water meter or pressure tank.
2. Open a faucet in the soft water pipes to vent pressure in the softener.
3. Move the stem in the single bypass valve to bypass.
Close the inlet and outlet valve in a 3 valve bypass
system, and open the bypass valve. If you want
water in the house pipes again, reopen the shut-off
valve on the main water pipe.
4. Unplug the power supply at the wall outlet. Remove
the softener’s top cover, together with the salt lid.
Take off both drain hoses if they will interfere with
moving the softener into position over the drain.
5. Push the bypass valve body toward the softener (as
shown in Figure 15) and carefully remove the large
holding clips at the softener inlet and outlet.
Separate the softener from the plastic installation
adaptors, or from the bypass valve.
6. Lay a piece of 2 inch thick board near the floor drain
(See Figure 43).
7. Move the softener close to the drain. Slowly and
gently, tip it over until the rim rests on the wood
block with the inlet and outlet over the drain. Do not
allow the softener’s weight to rest on the inlet and
outlet fittings or they may break.
8. Tip the bottom of the softener up a few inches and
hold until all water has drained. Leave the softener
laying like this until you are ready to use it. Plug the
inlet and outlet with clean rags to keep dirt, bugs,
etc. out.
Floor Drain
Morton® Water Softener Installation & Operation Manual
Wood Block
FIG. 43
Troubleshooting
Automatic Electronic Diagnostics
This water softener has a self-diagnostic function for
the electrical system (except input power and/or water
meter). The water softener monitors electronic components and circuits for correct operation. If a malfunction occurs, an error code appears in the display.
FIG. 44
While an error code appears in the display, all buttons
are inoperable except the SELECT button. SELECT
remains operational so the service person can perform the Manual Advance Diagnostics, see below, to
further isolate the problem.
Procedure for removing error code from display:
1. Unplug power supply from electrical outlet.
2. Correct problem.
3. Plug power supply back in.
4. Wait 8 minutes. The error code will return if
the problem was not corrected.
Manual Advance Diagnostics
Use the following procedures to advance the water
softener through the regeneration cycles to check
operation.
Remove the top cover to expose the valve and observe cam and switch operation during valve rotation.
1. Press and hold SELECT for 3 seconds until “000”
shows in the display, then release.
letter appears, the switch is closed. If the dash
shows, the switch is open.
Water
Meter
Switch
4. Use the RECHARGE button to manually advance
the valve into each cycle and check correct switch
operation.
NOTE: Be sure water is in contact with the salt, and
not separated by a salt bridge (See "Breaking
A Salt Bridge" section).
5. While in this diagnostic screen, the following information is available and may be beneficial for various reasons. This information is retained by the
computer from the first time electrical power is
applied to the electronic controller.
a. Press the p UP button to display the number of
days this electronic control has had electrical
power applied.
b. Press the q DOWN button to display the number
of regenerations initiated by this electronic control since the code number was entered.
6. Press and hold the SELECT button until the model
code (see table on page 5) shows in the display.
This code identifies the softener model. If an incorrect model code is displayed, the softener will operate on incorrect configuration data.
2. The 3 digits indicate water meter operation as follows:
000 (steady) = Soft water not in use, and no flow
through the meter.
Open a nearby soft water faucet.
000 to 199 (continual) = Repeats for each gallon
of water passing through
the meter.
3. The letter “P” and a dash (or dashes) indicate
POSITION switch operation (See Figure 45). If the
FIG. 45
FIG. 46
7. To change the code number, press the p UP or
q DOWN button until the correct code shows.
8. To return to the present time display, press the
SELECT button.
Morton® Water Softener Installation & Operation Manual
21
Troubleshooting
Resetting to Factory Defaults
To reset the electronic controller to its factory default
for all settings (time, hardness, etc.):
1. Press the SELECT button and hold it until the display changes twice to show “CODE” and the flashing model code.
2. Press the p UP button (a few times, if necessary)
to display a flashing “SoS”.
Models
M20, M27, M30 & MC30
Model M34
FIG. 47
3. Press the SELECT button, and the electronic controller will restart.
4. Set the present time, hardness, etc., as described
on pages 13 & 14 (for Models M20, M27, M30 &
MC30) or pages 16 & 17 (for Model M34).
Manual Advance Regeneration Check
This check verifies proper operation of the valve
motor, brine tank fill, brine draw, regeneration flow
rates, and other controller functions. Always make
the initial checks, and the manual initiated diagnostics.
NOTE: The electronic control display must show a
steady time (not flashing). If an error code
shows, first press the SELECT button to enter
the diagnostic display.
1. Press the RECHARGE button and hold in for 3
seconds. RECHARGE begins to flash as the softener’s valve advances from the service to fill position. Remove the brinewell cover and, using a
flashlight, observe fill water entering the tank.
If water does not enter the tank, look for an
obstructed nozzle, venturi, fill flow plug, brine tubing, or brine valve riser pipe.
2. After observing fill, press the RECHARGE button to
move the softener’s valve into the brine position. A
slow flow of water to the drain will begin. Verify
brine draw from the brine tank by shining a flashlight into the brinewell and observing a noticeable
drop in the liquid level. This may take 15 to 20
minutes.
NOTE: Be sure water is in contact with the salt, and
not separated by a salt bridge (See "Breaking
A Salt Bridge" section).
If the water softener does not draw brine, check for
(most likely to least likely):
= Dirty or plugged nozzle and venturi, see
"Cleaning the Nozzle and Venturi" section.
= Nozzle and venturi not seated on the gasket, or
gasket deformed.
= Valve seals leaking.
= Restriction in valve drain, causing a back-pressure (bends, kinks, elevated too high, etc.). See
"Install Valve Drain Hose" section.
= Obstruction in brine valve or brine tubing.
NOTE: If water system pressure is low, an elevated
drain hose may cause back pressure, stopping brine draw.
3. Press the RECHARGE button to move the softener’s valve into the backwash position. Look for a
fast flow of water from the drain hose. Check that
the drain can adequately handle the flow and volume.
An obstructed flow indicates a plugged top distributor, backwash flow plug, or drain hose.
4. Press the RECHARGE button to move the softener’s valve into the fast rinse position. Again look
for a fast drain flow. Allow the softener to rinse for
a few minutes to flush out any brine that may
remain in the resin tank from the brining cycle test.
5. To return the softener’s valve to the service position, press the RECHARGE button.
Need help troubleshooting? Call Toll Free 1-888-64 WATER (1-888-649-2837)
or visit www.mortonwatersofteners.com
When you call, please be prepared to provide the model and serial number,
found on the rating decal, located on the rim below the salt lid hinges.
22
Morton® Water Softener Installation & Operation Manual
Notes
Morton® Water Softener Installation & Operation Manual
23
Softener Exploded View
13
14
16
Valve Assembly
See Pages 26 & 27
for parts
1
2
11
15
27
17
4
6
3
5
12
7
18
19
8
7
6
5
8
25
20
21
10
26
9
22
23
24
24
Morton® Water Softener Installation & Operation Manual
Key
No.
Softener Parts List
Part No.
Description
–
7112963
Distributor O-Ring Kit
(includes Key Nos. 1-3)
2
á
O-Ring, 13/16” x 1-1/16”
1
3
4
5
–
6
7
8
9
10
11
12
13
14
¢
á
á
7077870
7105047
7331177
á
á
7114787
7264922
0502272
7331143
7330977
7330985
7331371
7331630
7330993
7331339
7331614
O-Ring, 2-7/8” x 3-1/4”
O-Ring, 2-3/4” x 3”
Top Distributor
Repl. Bottom Distributor
Tank Neck Clamp Kit
(includes Key Nos. 6 & 7)
Clamp Section (2 req.)
Retainer Clip (2 req.)
Repl. Resin Tank, 8” x 35”,
Models M20 & M27
Repl. Resin Tank, 9” x 35”,
Models M30, MC30 & M34
Resin, 1 cu. ft.
Repl. Brine Tank
Key
No.
15
16
17
18
Instruction Decal, Model M34
7155115
7109871
7214375
á
21
á
á
–
7331258
23
á
24
Instruction Decal,
Models M20, M27, M30 & MC30
7351054
20
19
Faceplate Decal,
Models M20, M27, M30 & MC30
Salt Lid (order decal below)
7331834
7332204
22
Faceplate Decal, Model M34
7331818
–
Rim
Top Cover (order decal below)
Part No.
á
á
25
7310202
27
7139999
26
¢
7327568
7351428
¢ Not illustrated.
Description
Repl. Electronic Control Board
(PWA), Models M20, M27, M30 &
MC30
Repl. Electronic Control Board
(PWA), Model M34
Power Supply, 24V DC
Cover, Brinewell
Brinewell,
Models M20, M27, M30 & MC30
Brinewell Assembly (including salt
level decal), Model M34
Brinewell Mounting Hardware Kit
(includes Key Nos. 19-21)
Wing Nut, 1/4-20
Spacer, 3/4” long
Screw, 1/4-20 x 1-1/2”
Overflow Hose Adaptor Kit
(includes Key Nos. 22-24)
Adaptor Elbow
Grommet
Hose Clamp
Brine Valve Assembly
Float, Stem & Guide Assembly
Drain Hose, 20 ft.
Owner’s Manual
Questions? Call Toll Free 1-888-64 WATER (1-888-649-2837)
or visit www.mortonwatersofteners.com
When you call, please be prepared to provide the model and serial number,
found on the rating decal, located on the rim below the salt lid hinges.
Morton® Water Softener Installation & Operation Manual
25
Valve Exploded View
50
51
53
87
55
56
57
88
85
59
60
61
84
83
58
66
67
82
70
62
81
63
80
64
76
65
79
Seal
68
69
77
74
Wear Strip
Cross-section
View
26
91
89
86
78
52
54
90
70
75
Morton® Water Softener Installation & Operation Manual
73
72
71
Key
No.
50
Valve Parts List
Part No.
7338111
51
7281291
53
7284964
52
54
–
55
56
57
58
59
7337474
7030713
7331185
á
á
á
á
á
–
7129716
61
á
60
62
63
64
65
66
67
–
68
69
á
á
á
á
á
7082087
7199232
7342665
á
á
70
7337563
71
7342673
Description
Screw, #6-19 x 1-3/8” (2 req.)
Motor
Motor Mount
Cam & Gear
Switch
Drain Hose Adaptor Kit
(includes Key Nos. 55-59)
Clip, Drain
Drain Hose Adaptor
Hose Clamp
O-Ring, 5/8” x 13/16”
Flow Plug, 2.0 gpm
Seal Kit (includes Key Nos. 60-65)
O-Ring, 7/16” x 5/8”
O-Ring, 3/4” x 15/16”
O-Ring, 3-3/8” x 3-5/8”
Rotor Seal
O-Ring, 3/8” x 9/16”
Seal, Nozzle & Venturi
Wave Washer
Rotor & Disc
Drain Plug Kit, 3/4”
(includes Key Nos. 64, 68 & 69)
Plug, Drain Seal
Spring
Clip, 3/4”, pack of 4
Installation Adaptor, 3/4”, pack of 2,
including 2 ea. Clips & O-Rings
(See Key Nos. 70 & 72)
Key
No.
Part No.
72
7337571
–
7113040
73
á
75
7082053
77
7342649
74
76
78
–
79
80
81
82
83
84
85
86
87
88
89
90
91
á
7081201
1202600
7238450
7081104
7095030
1148800
7187772
7204362
0521829
7146043
7167659
7170262
7199729
7309803
7337466
7342657
7278434
Description
O-Ring, 15/16” x 1-3/16”, pack of 4
Turbine & Support Assembly,
including 2 O-Rings (See Key No.
72) & 1 ea. of Key Nos. 73 & 74
Turbine Support & Shaft
Turbine
Valve Body
Retainer, Nozzle & Venturi
O-Ring, 1/4” x 3/8”, pack of 2
Nut - Ferrule
Nozzle & Venturi Assembly
(includes Key Nos. 76, 77 & 79-87)
Housing, Nozzle & Venturi
Cone Screen
Flow Plug, .3 gpm
Nozzle & Venturi Gasket Kit
Gasket Only
Flow Plug, .1 gpm
Screen
Screen Support
O-Ring, 1-1/8” x 1-3/8”
Cap
Wire Harness, Sensor
Valve Cover
Screw, #10-14 x 5 cm, pack of 5
Bypass Valve Assembly, 3/4”, including 2 O-Rings (See Key No. 72)
Questions? Call Toll Free 1-888-64 WATER (1-888-649-2837)
or visit www.mortonwatersofteners.com
When you call, please be prepared to provide the model and serial number,
found on the rating decal, located on the rim below the salt lid hinges.
Morton® Water Softener Installation & Operation Manual
27
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