20-Inch Cordless Lawn Mower
Model No. MJ408CRM
Form No. SJ-MJ408CRM-880E
OPERATOR’S MANUAL
A Division of Snow Joe®, LLC
by an authorized service center unless indicated
elsewhere in this manual.
IMPORTANT!
Safety Instructions
13. Keep guards in place and in working condition.
m WARNING: READ ALL
14. Keep blades sharp.
15. Keep hands and feet away from cutting area.
16. Objects struck by the lawn mower blade can cause
severe injuries to people. The lawn should always be
carefully examined and cleared of all objects prior to
each mowing.
INSTRUCTIONS BEFORE USE.
Read all instructions when using cordless lawn mowers. Basic
safety precautions should always be followed to reduce the
risk of fire, electric shock, and personal injury.
17. If lawn mower strikes a foreign object, follow these
steps:
For All Lawn Mowers
1. Avoid dangerous environment. Do not use the mower
in damp or wet locations.
i) Stop lawn mower. Remove the safety key.
ii) Inspect for damage.
iii) Repair any damage before restarting and operating
the lawn mower.
2. Don’t use when it’s raining.
18. Use identical replacement blades only.
3. Keep children away. All bystanders (visitors) should be
kept at a safe distance from work area.
Safety Instructions For
Battery-Operated Lawn Mowers
4. Dress properly. Do not wear loose clothing or jewelry.
They can get caught in moving parts. Use of rubber
gloves and substantial footwear is recommended when
working outdoors. Wear protective hair covering to
contain long hair.
1. Do not charge lawn mower in the rain, or in a wet
location.
2. Do not use battery-operated lawn mower in rain.
5. Use safety glasses. Always use face or dust mask if
operation is dusty.
3. Remove or disconnect safety key before servicing,
cleaning, or removing material from the lawn mower.
6. Use the right mower. Do not use mower for any job
except that for which it is intended.
4. Use only the following type and size battery: type SJ-B17AH; SJ-B18AH; SJ-B20AH, 24V lead acid
battery.
7. Don’t force mower. It will do the job better and safer
at the rate for which it was designed.
5. Do not dispose of the battery in a fire. The cell may
explode. Check with local codes for possible special
disposal instructions.
8. Don’t overreach. Keep proper footing and balance at
all times.
9. Stay alert. Watch what you are doing. Use common
sense. Do not operate mower when you are tired.
6. Do not dispose of the battery. Released electrolyte is
corrosive and may cause damaged to the eyes or skin.
It may be toxic if swallowed. Check with local codes for
recycling.
10. Store idle mowers indoors. When not in use, mowers
should be kept dry and away from children on a high or
locked-up place.
7. Exercise care in handling batteries in order not to short
the battery with conducting materials such as rings,
bracelets, and keys. The battery or conductor may
overheat and cause burns.
11. Maintain mower with care. Keep cutting edges sharp
and clean for best and safest performance as well
as to reduce the risk of injury. Follow instructions for
lubricating and changing accessories. Keep handles
dry, clean, and free from oil and grease.
m CAUTION
12. Check damaged parts. Before further use of the
mower, a guard or other part that is damaged should
be carefully checked to determine that it will operate
properly and perform its intended function. Check for
alignment of moving parts, binding of moving parts,
breakage of parts, mounting, and any other condition
that may affect its operation. A guard or other part that
is damaged should be properly repaired or replaced
The electrolyte is dilute sulfuric acid that is harmful to the skin
and eyes. It is electrically conductive and corrosive.
The following procedures should be observed:
a) Wear full eye protection and protective clothing.
b) If electrolyte contacts the skin, wash it off
immediately with water.
SAVE THESE INSTRUCTIONS
© 2013 by Snow Joe, LLC
All rights reserved. Original instructions.
1
c) If electrolyte contacts the eyes, flush thoroughly
and immediately with water. Seek medical
attention.
• Do not use a damaged charger. Replace the charger cords
or the charger immediately. Keep the mower and the
charger away from water, heat sources (radiators, heaters,
stoves, etc.), flames, and chemicals.
Battery & Charger
• Do not dispose of this product in fire, batteries inside this
product may explode or leak.
m
CAUTION: USE ONLY APPROVED REPLACEMENT
BATTERIES, OTHER BATTERIES MAY CAUSE INJURY OR
DAMAGE TO THE MOWER.
The battery that is supplied with this mower is a maintenancefree, sealed, 24V storage battery. It can be tipped without
danger of acid spillage. The charger will require approximately
12 hours to recharge a fully discharged battery.
IMPORTANT!
Safety Instructions for
Walk-Behind Mowers
GENERAL OPERATION
BATTERY SAFETY RULES
1. Read, understand, and follow all instructions on the
machine and in the manual(s) before starting.
1. Allow at least 12 hours of battery charging before using
the mower for the first time.
2. Do not put hands or feet near or under the machine.
Always stay clear of the discharge opening.
2. For optimal performance, charge the battery every two
months, even when it is not in use.
3. Only allow responsible adults, who are familiar with the
instructions, to operate this machine.
3. Charge the battery in a cool, dry place.
4. The battery does not have to be fully discharged before
recharging. This battery will not develop a memory.
4. Clear the area of objects such as rocks, wire, toys, etc.,
which could be thrown by the blade. Stay behind the
handle when the engine (motor) is running.
5. 2 to 3 initial charging/discharging cycles may be
required in order to reach the maximum run time/
capacity.
5. Be sure the area is clear of bystanders before
operating. Stop machine if anyone enters the area.
6. Do not store battery in temperatures lower than 32°F
(0°C).
6. Do not operate machine barefooted or while wearing
sandals. Always wear substantial footwear.
7. Do not pull machine backward unless absolutely
necessary. Always look down and behind before and
while moving backward.
PROPER CARE FOR BATTERY
Off-Season storage
In order to ensure optimal performance, it is recommended
that the battery be charged every two months when not in use.
If all of the following conditions are met, the mower can be
stored with the charger disconnected.
8. Never direct discharged material toward anyone. Avoid
discharging material against a wall or obstruction.
9. Do not operate machine without the entire grass
catcher, discharge guard, rear guard, or other safety
protective devices in place and working.
1. The mower is fully charged before storing.
2. The average temperature of the storage location
is below 50°F (10°C).
10. Never leave a running machine unattended.
11. Stop the engine (motor) and wait until the blade
comes to a complete stop before cleaning the
machine, removing grass catcher, or unclogging the
discharge guard.
3. The battery should not be stored for more than
6 months.
CHARGER SAFETY RULES
12. Operate machine only in daylight or good artificial light.
Charge the mower battery in a dry area that is protected from
the weather. Do not expose the mower or the charger to rain.
Do not charge the battery in a wet location.
Operate the battery charger in temperatures between 23°
and 104°F (-5° and 40°C). In order to reduce the risk of
electric shock, use only the charger that is provided by the
manufacturer to charge the battery.
13. Do not operate machine while under the influence of
alcohol or drugs.
14. Never operate mower in wet grass.
15. Disengage the drive system, if so equipped, before
starting the engine (motor).
16. If the machine should start to vibrate abnormally,
stop the engine (motor) and check for the cause
immediately. Vibration is generally a warning of trouble.
DO NOT ABUSE THE CHARGE CORD
• Never carry the charger by the cord. Do not disconnect the
charger from the outlet or from the mower by pulling the
charger cord.
• Do not service the mower with the charger connected or
with the safety key inserted.
17. Always wear eye protection when operating machine.
2
SLOPE OPERATION
SYMBOLS
Slopes are a major cause of slip and fall accidents, which may
result in severe injury. Operation on all slopes requires extra
caution. If you feel uneasy on a slope, do not mow it.
SYMBOLS
1. Mow across the face of the slope; never up and down.
Exercise extreme caution when changing direction on a
slope.
DESCRIPTIONS
CPSC Danger label
2. Watch for holes, ruts, bumps, rocks, or other hidden
objects. These may cause an unexpected slip or fall.
3. Do not mow on wet grass or excessively steep slopes.
Poor footing could cause an accident.
Safety alert
4. Do not mow near drop offs, ditches, or embankments.
You could lose your footing or balance.
CHILDREN
Tragic accidents can occur if the operator is not alert to the
presence of children. Children are often attracted to the
machine and the mowing activity. Never assume that children
will remain where you last saw them.
Read the operator’s manual
1. Keep children out of the mowing area and under
the watchful care of a responsible adult other than
the operator.
Severing of toes or fingers-rotary
mower blade
2. Be alert and turn mower off if a child enters the area.
3. Never allow children to operate the machine.
4. Use extra care when approaching blind corners,
shrubs, trees, or other objects that may block your
view of a child.
Slip on slope
SERVICE
GENERAL SERVICE
1. Keep all nuts and bolts tightly fastened.
Thrown objects and rotating line
can cause severe injury
2. Never tamper with safety devices. Regularly check to
ensure they are in place and working properly.
3. Keep the mower free from grass, leaves, or other
debris buildup.
4. If you strike a foreign object, stop and inspect the
machine. Repair, if necessary, before starting.
Keep bystanders/children away
5. Never make any adjustments or repairs with the engine
(motor) running.
6. Always unplug electric mowers before adjusting,
cleaning, or repairing.
Wear eye and hearing protection.
For protection against injury wear
ear defenders and safety goggles.
7. Check the grass catcher components and the
discharge guard frequently and replace with
manufacturer’s recommended parts, if necessary.
8. Mower blades are sharp. Wrap the blade or wear
gloves, and use extra caution when servicing them.
9. Maintain or replace safety and instruction decals,
as necessary.
3
Know Your Lawn Mower
Read this owner’s manual and safety rules carefully before operating the mower.
Compare the illustration below to the mower in order to become familiar yourself with the location of
the various controls and adjustments. Save this manual for future reference.
1. Switch
2. Safety Key
3. Hand Grip
4
3
4. Power Button
5. Upper Handle
6. Lower Handle
2
5
7. Handle Knob
8. Battery
9. Motor Housing
1
10. Grass Catcher Bag
11. Grass Catcher Hook
6
19
12. Battery Plug
8
13. Chute Cover
7
14. Height Adjustment Lever
15. Discharge Chute
16. Discharge Cover
17. Wheels
R
10
9
11
12
18. Mulch Plug
13
19. Cable Clip
14
15
16
17
Fig. 1
18
Technical Data
1. Battery Voltage – 24V D.C.
5. Cutting Height – 1.75" - 3.75" (45 mm – 95 mm)
2. Charging Time – 12 hour
6. Grass Catcher Capacity – 15.06 gallons/57 ltrs
3. No load Speed – 3,500/min
7. Wheels Size – 7" (front)/8" (rear)
4. Cutting Width – 20" (508 mm)
8. Weight – 90 lbs/41 kg (w/ battery)
4
57 lbs/26 kg (w/out battery)
Assembly
Installing the Grass Catcher Bag (Fig. 3)
1. UNPLUG THE POWER CORD, AND WAIT FOR BLADE
TO COME TO A COMPLETE STOP.
Parts List
• Mulch plug
2. Lift the chute cover.
• Grass catcher bag
3. While holding up the cover, place the grass catcher
bag hanger hooks into the opening on the chute cover
to allow the hanger hooks to attach to the rod which
secures the chute cover.
• Discharge chute
• 24V Battery
• Battery Charger
Fig. 3
• Manual
Note:
• Carefully remove the parts from the box.
• Inspect the parts carefully in order to verify that no breakage
or damage occurred during shipping.
• Do not discard the packing material until all parts have
been examined.
Assembling the Handle (Fig. 2)
1. Remove any packing material which may be between
the upper and lower handles for shipping purposes.
2. Pull up and back on the upper handle to raise the
handle into the operating position. Make certain
the lower handle is seated securely into the handle
mounting bracket.
NOTE: For optimal performance empty grass bag often during
use. A full grass bag will inhibit performance of the mower and
collection of grass clippings.
3. Align the holes between the upper handle and lower
handles. Insert the bolts and tighten them with the
wing nuts provided.
Install the Side Discharge Chute (Fig. 4)
This mower has 3 different functions-mulch, side discharge,
and rear bag. If you wish to discharge the clippings rather than
mulch, perform these steps.
4. Secure the lower handle to the bracket with the handle
knob in each side. (Fig. 2)
1. UNPLUG THE POWER CORD, AND WAIT FOR BLADE
TO COME TO A COMPLETE STOP.
Fig. 2
2. Lift the side discharge cover (1).
3. Align the grooves on the discharge chute (2) with the
pins on the underside of the discharge cover (1).
4. Lower the discharge chute until the hooks on the
mower deck are secured in the openings in the
discharge chute (2).
5. Release the side discharge cover (1).
2
1
2
Fig. 4
5
can now be operated by moving the lever release first
to the left so you can access control lever. Hold the
switch control lever for operation.
Installation or Removal of the Mulch
Plug (Fig. 5)
1. UNPLUG THE POWER CORD, AND WAIT FOR BLADE
TO COME TO A COMPLETE STOP.
2. To stop the lawn mower, release the switch control lever.
3. If your lawn mower is not going to be used for a while,
pull out the safety key. The machine will not operate
without the safety key inserted.
2. To remove the mulch plug lift the chute cover and pull
out on the handle.
3. The mulch plug is inserted on an angle so it will require
some force when removing.
Fig. 5
Fig. 7
Chute cover
Safety Key
Mulch plug
Switch
Control
Lever
Adjust the Upper Handle Height (Fig. 6)
Switch
Control
Lever
1. Loosen the upper handle knob.
2. Adjust the handle to the most comfortable of the
3 positions.
Lever Release
3. Tighten the upper handle knob as tight as you can.
Fig. 6
m CAUTION: Do not attempt to override the operation of
the safety key or lever.
m
WARNING: The operation of any mower can result
in foreign objects being thrown into the eyes, which can
cause severe eye damage. Always wear safety glasses while
operating the mower and while performing any adjustments
or repairs.
m
WARNING: Ensure that other people and pets remain
at least 50 ft.(15 m) away when the mower is in use.
Inspect the Cutting Area
Remove all stones, sticks, wire, bones, and other debris that
might be thrown by the rotating blades.
Operating
Starting/Stopping the Mower
(Fig. 7)
1. For the proper operation of this lawn mower, you need
to insert the safety key in position. The lawn mower
6
Installing the Battery
Adjust the Cutting Height (Fig. 8)
1. Simply depress the lever towards the wheel and
move to desired position. This sets all wheels to
the same position.
1. Level two rails and push battery down to limit chute.
2. To raise the height, pull the height adjustment lever
from the current stop position towards the back of
the mower.
3. To lower the height, pull the height adjustment lever
from the current stop position towards the front of
the mower.
R
2. Slide the battery forward to lock into position.
Fig. 8
R
R
High
Removing the Battery
Low
1. Slide the battery backward to unlock.
R
7-Position Height Adjustment:
1. 1-3/4 in.
2. 2 in.
3. 2-1/4 in.
4. 2-1/2 in.
5. 3 in.
6. 3-1/4 in.
7. 3-3/4 in.
2. Pull out the battery pack from the limit chute.
Charging Procedure
NOTE: The battery can be charged in or out of the mower.
The charger that is supplied with this mower is a specially
designed 2-stage charger.
Step 1: The red light will light up during the recharge cycle.
Step 2: The green light will light up when the battery is fully
charged.
Charging the Battery
1. Plug charger output into battery input.
2. Plug charger into wall receptacle outlet.
1. Plug the charger connector into the jack on
the battery.
3. R
2. Insert the 120 V plug from the charger into the electrical outlet.
The red light on the charger should come on, which indicates that the charger is working and the battery is being charged. The red light will go out and the green light will come on when the battery is
completely charged (it takes approximately 15
hours to charge a fully discharged battery).
m WARNING: Do not store battery in temperatures lower
than 32°F (0°C).
7
m WARNING: If the battery pack charged on the
• When cutting thick grass, reduce walking speed in order to
allow for a more effective cut and proper discharge of the
clippings. For a healthy lawn, always cut off one-third or less
of the total length of the grass. The average lawn should
be approximately 1.5 to 2 in. (3.8 to 5 cm) long during cool
months, and more than 2 in. (5 cm) long during hot months.
If there is growth, the lawn should be cut in the fall.
appliance, the cable connect appliance and battery pack has
to be remove, if not, the charger output plug can not connect
the battery pack charging terminal.
Battery Use
NOTE: If the switch does not re-engage or the mower
does not run when the battery is installed. Push the Battery
Capacity Indicator (BCI) switch, which is located on the back
of the battery. The lights will indicate the battery’s capacity,
according the following chart.
Mulching Tips
NOTE: INSPECT THE AREA WHERE THE MOWER IS TO
BE USED AND REMOVE ALL STONES, STICKS, WIRE,
AND OTHER DEBRIS THAT MIGHT BE THROWN BY THE
ROTATING BLADE.
1. Release the switch to turn the mower OFF when
crossing any graveled area (stones can be thrown
by the blade).
2. Set mower to the highest cutting height when mowing
on uneven ground or in tall weeds.
Green
Yellow Red
3. For effective mulching, do not cut wet grass, because it tends to stick to the underside of the deck,
preventing proper mulching of grass clippings. New
or thick grass may require a narrower cut. The ground
speed should be adjusted to the condition of the
lawn. If mowing has been delayed and the grass has
been allowed to grow longer than 4 in. (10 cm), mow
the lawn twice in order to reduce the grass height to
maximum of 3-1/4 in. (8.3 cm).
BCI switch
Lights
Capacity
Green Light
The battery is at full capacity
Yellow Light
The battery is at 40% capacity
and requires charging soon
Red Light
The battery is at 20% capacity
and requires charging
4. Walk at a steady pace. Overlap the cutting rows. Do
not let the grass get too tall. If the grass gets too tall,
start at the highest cutting position and work down to
the desired cutting height.
m
WARNING: Do not mow a slope that has an angle of
greater than 15° (a rise of approximately 2-1/2 ft. every 10 ft.).
Mow across the face of a slope, and never up and down.
m
WARNING: If you strike a foreign object, stop
the motor and disconnect the power cord. Thoroughly
inspect the mower for indication of damage.
Thoroughly inspect the mower for any damage. If
damaged, repair any damage before operating the
mower. Excessive vibration of the mower during
operation is an indication of damage.
5. Please install the mulch plug when mulching.
(See page 7)
Mowing Tips
NOTE: A sharp blade will greatly enhance the performance of
the mower, especially when cutting high grass.
Cutting Blade Replacement
(Fig. 9 & Fig. 10)
Be sure to check the blade and to sharpen it at least once per
year, as described in the Maintenance section.
m WARNING: Always protect your hands by wearing heavy
gloves and/or wrapping the cutting edges with rags or other
materials when performing any maintenance on the blades.
• Verify that the lawn is free of stones, sticks, wires, and
other objects that could damage the blades or the motor
before use.
1. Release the switch lever to turn the mower OFF, wait
for the blade to come to a complete stop, and then
remove the battery.
These objects could be accidentally thrown by the mower in
any direction, and could cause serious injury to the operator
and to others.
• In order to prevent electric shock, do not operate the
mower in damp or wet conditions.
2. While wearing leather padded gloves, wedge a block of
wood between the blade and the mower deck in order
to prevent the blade from turning when the nut is being
removed.
• Do not mow in circles. Travel back and forth across the lawn.
3. Using a 15-mm wrench or socket, loosen the blade
8
NOTE: Be sure to replace the parts in the exact order in which
they were removed. When installing the cutting blade, verify
that it is installed with the curved ends pointing toward the
mower deck.
nut (1) “COUNTERCLOCKWISE” to loosen it and
“CLOCKWISE” to tighten it.
4. Remove the blade nut (1), the square washer (2), and
the blade (3).
Cleaning the Mower
Fig. 9
m
WARNING: To reduce the risk of electric shock, do not
expose the mower to water.
The underside of mower deck should be cleaned after each
use as grass clippings, leaves, dirt and other debris will
accumulate causing rust and corrosion.
Remove any buildup of grass and leaves on or around the
motor cover (do not use water). Wipe the mower clean with a
dry cloth occasionally.
• If debris build up on the underside of the unit while using,
stop the motor and disconnect it from the power supply.
Tilt the mower forward, or on its side, and scrape it clean
with an appropriate tool.
Storage
1
2
3
The following steps should be taken to prepare the lawn
mower for storage.
Alignment
tabs
• Make certain the power cord is disconnected.
• Clean mower as instructed in previous section.
5. To re-install the blade, position the blade with the
cutting edges toward the ground and align the blade
on the alignment tabs (one round and one semi-round).
NOTE: The blade can only be placed one way for a
proper and correct fit. Assemble the balde, the square
washer and the blade nut as shown in the following.
Using a 15-mm wrench or socket, turn the blade nut
“CLOCKWISE” to secure the blade.
• Inspect and replace or sharpen blade. Refer to the
Maintenance section.
• Store mower in a dry, clean area. Do not store next to
corrosive materials, such as fertilizer or rock salt.
• Store mower indoors, in a cool, dry place, out of reach
of children. Do not cover lawn mower with a solid plastic
sheet. Plastic coverings trap moisture around the mower
causing corrosion.
• The handle may be folded away completely for storage.
Fig. 10
• Loosen the handle knobs on the sides of the handles, and
fold the upper handle down.
Tighten
• Loosen the handle knobs, pull outwards on each side of
the lower handle, and lift the sides of the lower handle
past the edges of the handle mounting brackets. Fold the
lower handle forward. Make sure not to bend or kink the
power cord.
Loosen
9
4. In order to reduce the risk of fire, keep the motor free of
grass, leaves, and debris build-up.
Environmentally Safe Battery
Disposal
5. Frequently check the blade and motor mounting bolts
for proper tightness. Visually inspect blade for damage
(e.g.: bent, cracked, or worn).
The following toxic and corrosive materials are in the batteries
used in this battery pack: a toxic material.
6. For best and safest performance, maintain the mower
with care. Keep the mower blade sharp and clean.
Mower blades are sharp, and can cut. Wrap the blades
or wear gloves, and use extra caution when servicing.
m WARNING: All toxic materials must be disposed of in a
specified manner to prevent contamination of the environment.
Dispose of batteries according to local by-laws because this
Lead-acid batteries contain lead that are hazardous materials.
RECYCLE
7. Keep all nuts, bolts, and screws tight in order to be
sure that the equipment is in safe working condition.
8. Never tamper with safety devices. Check them
regularly for proper operation.
RETURN
Pb
9. After striking a foreign object, stop the motor and
remove the safety key. Thoroughly inspect the mower
for any damage. Repair any damage before operating
the mower.
If the battery pack cracks or breaks, with or without leaks, do
not recharge it and do not use. Dispose of it and replace with a
new battery pack. DO NOT ATTEMPT TO REPAIR IT!
10. Lawn mower components are subject to wear and
damage, which could expose moving parts or allow
objects to be thrown. As a safety precaution, frequently
check components and replace those that show signs
of wear or damage.
To avoid injury and risk of fire, explosion, or electric shock, and
to avoid damage to the environment:
11. When it is not in use, store the mower indoors in a dry
area, with the safety key removed, and out of the reach
of children.
• Cover the battery’s terminals with heavy-duty adhesive tape.
• Do not attempt to remove or destroy any of the battery
pack components.
Support
• Do not attempt to open the battery pack.
• If a leak develops, the released electrolytes are corrosive
and toxic. Do not get the solution in the eyes or on skin,
and do not swallow it.
If your Lawn Mower requires service or maintenance, please
call 1-866-766-9563 for assistance.
Model and Serial Numbers
• Do not place these batteries in your regular household trash.
• Do not incinerate.
When contacting the company or reordering parts, you
will need to provide the model and serial numbers of your
product. These are found on the decal affixed to the housing
or handle of your mower. Copy these numbers into the space
provided below.
• Do not place them where they will become part of any
waste landfill or municipal solid waste stream.
• Take them to a certified recycling or disposal center.
Service & Maintenance
1. When servicing the mower, use only replacement parts
that are available from the manufacturer. In order to
obtain replacement parts, call the toll-free helpline. The
use of parts that do not meet the original equipment
specifications may lead to improper performance, and
may compromise safety.
Record the following numbers from the housing or handle of your
new product:
M J
2. Before cleaning, repairing, or inspecting, verify that the
blade and all moving parts have come to a complete
stop, and remove the safety key. In order to prevent
accidental start-ups, remove the safety key when the
mower is not in use. Remove the battery when making
any adjustments or when any of the four wheels must
be lifted off the ground.
3. Keep the handles dry, clean, and free of oil and grease.
10
Model #:
4 0 8 C R M
Serial #:
NOTES
11
A One-Year Full Warranty
for residential use
in the United States and Canada
General Conditions:
Snow Joe®, LLC warrants this product to the original purchaser for one year against defects in material or workmanship when used
for normal residential purposes. Snow Joe®, LLC will repair any defect in material or workmanship, and repair or replace any defective
part, subject to the conditions, limitations, and exclusions set forth herein. Such repair or parts replacement will be free from charge to
the original purchaser except noted below.
The duration of the warranty applies only if the product is put to personal use around the household or residence. If the product is put
to any business use, commercial or industrial, then the duration of this warranty is 90 days from the date of original purchase. If any
product is rented or leased, the duration of the warranty is 90 days from the date of original purchase.
It is the owner’s responsibility to perform correctly all maintenance, and minor adjustments explained in the owner’s manual.
Electric Products:
To obtain a replacement electric powered unit or repair the existing electric powered unit, you must return the complete unit and
postage prepaid to: Snow Joe Return Center, 86 Executive Avenue, Edison, NJ 08817.
Gasoline / Battery Products:
Limitations
• Batteries are warranted only for the period of 12 months after the date of purchase on a prorated basis. Rechargeable batteries
will be replaced free from charge during the first 90 days. After the initial 90 days, batteries will be replaced at a prorated cost to
the customer.
• Idlers, cables, and electrical components are warranted to the original purchaser for use at household or residence for a period
of one year.
Exclusions
• Snow Joe® brand engines are covered under this warranty. All other engines and engine accessories are covered only by the
engine manufacturer’s warranty and are not covered by this warranty.
• Parts used that are not genuine Snow Joe® parts are not covered by this warranty.
• Damages resulting from misuse, alteration, improper assembly, improper adjustment, neglect, or accident which requires repair
is not covered under this warranty.
• Belts, augers, and tines are not covered under warranty – belts, augers, and tines wear out and can be purchased at
www.snowjoe.com or by calling 1-866-766-9563.
Snow Joe®, LLC may from time to time change the design of its products. Nothing contained in this warranty shall be construed as
obligating Snow Joe®, LLC to incorporate such design changes into previously manufactured products, nor shall such changes be
construed as an admission that previous designs were defective.
This warranty is intended to cover product defects only. Snow Joe®, LLC is not liable for indirect, incidental, or consequential damages
in connection with the use of the Snow Joe® Products covered by this warranty. This warranty does not cover any cost or expense
incurred by the purchaser in providing substitute equipment or service during reasonable periods of malfunction or non-use of this
product, while waiting for completion of repairs under this warranty. Some states do not allow exclusions of incidental or consequential
damages, so the above exclusions may not apply in all states. This warranty may give you specific legal rights in your state.
If you wish to contact Snow Joe®, please direct inquiries to the:
Customer Service Department
Snow Joe Center
86 Executive Avenue
Edison, NJ 08817
Customers who have purchased Snow Joe® products exported from the United States and Canada should contact their Snow Joe®
Distributor (Dealer) to obtain information applicable for your country, province, or state. If for any reason, you are not satisfied with the
distributor’s service, or if you have difficulty obtaining warranty information, contact your Snow Joe® seller. If in the event your efforts
are unsatisfactory, please write to the Snow Joe® Center at the above address.
If you have any questions about your product warranty, please call 1-866-SNOW-JOE or visit us online at www.snowjoe.com.
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