Parallels Plesk Control Panel 9 Client`s Guide

®
Parallels Plesk Control Panel
Copyright Notice
ISBN: N/A
Parallels
th
660 SW 39 Street
Suite 205
Renton, Washington 98057
USA
Phone: +1 (425) 282 6400
Fax: +1 (425) 282 6444
© Copyright 1999-2008,
Parallels, Inc.
All rights reserved
Distribution of this work or derivative of this work in any form is prohibited unless prior written
permission is obtained from the copyright holder.
Patented technology protected by U.S.Patents 7,328,225; 7,325,017; 7,293,033; 7,099,948;
7,076,633.
Patents pending in the U.S.
Product and service names mentioned herein are the trademarks of their respective owners.
Contents
Preface
7
Typographical Conventions ........................................................................................................... 7
Feedback ....................................................................................................................................... 8
Getting Started
9
Logging In to Plesk ...................................................................................................................... 10
If You Forgot Your Password ............................................................................................ 10
Becoming Familiar with Plesk Control Panel .............................................................................. 11
Changing Your Contact Information and Password .................................................................... 14
Setting Up Global Account
14
Creating A Global Account .......................................................................................................... 16
Connecting Local Accounts To Your Global Account ................................................................. 17
Switching Between Accounts ...................................................................................................... 18
Changing Global Account Password ........................................................................................... 18
Disconnecting Local Accounts From Global Account ................................................................. 18
Customizing Your Control Panel
19
Customizing Your Home Page .................................................................................................... 19
Setting Interface Language and Skin for Your Control Panel ..................................................... 20
Setting a Custom Logo ................................................................................................................ 20
Adding and Removing Hyperlink Buttons .................................................................................... 21
Viewing Resource Allotments and Hosting Features Included in Your Hosting Package
22
Viewing IP addresses Included in Your Hosting Package .......................................................... 22
Viewing Resource Allotments for Your Account .......................................................................... 23
Viewing the List of Operations You Can Perform within Your Control Panel .............................. 25
Implementing Hosting Plans Using Domain Templates
27
Hosting Web Sites
32
Prepackaging Branded Default Site Pages (Virtual Host File Structure) .................................... 33
Setting Up Hosting Account for a Web Site ................................................................................ 34
Limiting the Amount of Resources a Site Can Consume .................................................. 38
Allowing the Site Owner to Log in to Control Panel .......................................................... 41
Creating and Publishing a Site .................................................................................................... 43
Creating and Publishing Web Sites Using Sitebuilder ...................................................... 43
Publishing Sites Through FTP .......................................................................................... 44
Publishing Sites Through Plesk File Manager .................................................................. 45
Publishing Sites Through SSH Connection ...................................................................... 46
Publishing Sites with Microsoft FrontPage (Windows Hosting) ........................................ 46
Using Additional Microsoft FrontPage Accounts (Windows Hosting) ............................... 49
Changing Microsoft FrontPage Settings (Windows Hosting) ............................................ 50
Preface
4
Publishing Sites with Adobe Dreamweaver ...................................................................... 51
Previewing a Site ......................................................................................................................... 52
Deploying Databases .................................................................................................................. 52
Creating or Importing a Database ..................................................................................... 53
Creating Database User Accounts .................................................................................... 54
Changing Database User Passwords ............................................................................... 54
Removing Database User Accounts ................................................................................. 54
Removing Databases ........................................................................................................ 55
Accessing Data From External Databases (Windows Hosting) .................................................. 55
Creating Connections to External Databases by Installing New ODBC Drivers ............... 56
Changing Settings Of Existing ODBC Connections .......................................................... 56
Removing Connections to External Databases ................................................................ 56
Configuring Data Source Names for Adobe ColdFusion (Windows Hosting) ............................. 57
Creating a New Data Source Name .................................................................................. 57
Changing Settings of a Data Source Name ...................................................................... 58
Removing a Data Source Name ....................................................................................... 58
Installing Applications .................................................................................................................. 59
Installing Java Web Applications....................................................................................... 62
Installing ASP.NET Web Applications (Windows Hosting) ............................................... 63
Installing Ruby Web Applications (Linux Hosting) ............................................................ 64
Securing Web Sites ..................................................................................................................... 65
Securing E-commerce Transactions with Secure Sockets Layer Encryption ................... 65
Restricting Bandwidth Usage for Sites .............................................................................. 73
Restricting the Amount of Simultaneous Connections to Sites ......................................... 73
Protecting Sites From Bandwidth Stealing (Windows Hosting) ........................................ 74
Restricting Access to Web Server‘s Resources with Password Protection ...................... 74
Setting File and Directory Access Permissions (Linux Hosting) ....................................... 77
Setting File and Directory Access Permissions (Windows Hosting) ................................. 77
Organizing Site Structure with Subdomains ................................................................................ 82
Setting Up Subdomains (Linux Hosting) ........................................................................... 83
Setting Up Subdomains (Windows Hosting) ..................................................................... 84
Removing Subdomains ..................................................................................................... 86
Setting Up Additional Domain Names for a Site (Domain Aliases) ............................................. 86
Setting Up a Domain Alias ................................................................................................ 87
Modifying Properties of a Domain Alias ............................................................................ 88
Removing a Domain Alias ................................................................................................. 88
Hosting Personal Web Pages on Your Web Server .................................................................... 89
Changing FTP Password for a Web Page Owner ............................................................ 90
Allocating More Disk Space to the Web Page Owner ...................................................... 90
Removing Web Page Owner‘s Account ............................................................................ 90
Setting Up Anonymous FTP Access to the Server ..................................................................... 91
Customizing Web Server Error Messages (Linux Hosting) ......................................................... 93
Customizing Web Server Error Messages (Windows Hosting) ................................................... 95
Customizing DNS Zone Configuration for Domains .................................................................... 96
Adding Resource Records ................................................................................................ 97
Modifying Resource Records ............................................................................................ 98
Removing Resource Records ........................................................................................... 99
Restoring the Original Zone Configuration ...................................................................... 100
Serving Sites with External Domain Name Servers .................................................................. 101
Changing Web Hosting Type from Physical to Forwarding ...................................................... 102
Serving Domain Names for Sites Hosted on Other Servers (Domain Forwarding) .................. 103
Upgrading Web Site Hosting Accounts ..................................................................................... 104
Introducing Similar Changes to Numerous Web Hosting Accounts ................................ 105
Suspending and Unsuspending Web Sites ............................................................................... 106
Removing Web Sites ................................................................................................................. 106
Using E-mail Services
107
Creating Mailboxes .................................................................................................................... 108
Preface
5
Setting Up Your E-mail Program for Retrieving Mail from Your Mailbox .................................. 109
Accessing Your Mail From a Web Browser ............................................................................... 110
Protecting Mailboxes From Spam ............................................................................................. 111
Setting Up Additional Disposable E-mail Addresses (Mail Aliases)................................ 112
Setting Up Spam Filter .................................................................................................... 112
Protecting Mailboxes From Viruses ........................................................................................... 116
Switching on Anti-virus Protection................................................................................... 116
Switching off Anti-virus Protection................................................................................... 117
Suspending and Unsuspending Mailboxes ............................................................................... 117
Removing Mailboxes ................................................................................................................. 118
Switching off the Mailbox Service When You Have Decided to Turn Your Account into a Mail
Forwarder .................................................................................................................................. 118
Setting Up Mail Forwarding to a Single E-mail Address ........................................................... 119
Suspending and Unsuspending Mail Forwarders ........................................................... 119
Setting Up Mail Forwarding to Multiple E-mail Addresses ........................................................ 120
Adding and Removing Recipient Addresses ................................................................... 121
Switching off Mail Forwarding to Multiple E-mail Addresses .......................................... 121
Removing Mail Forwarders ....................................................................................................... 122
Setting Up Automatic Reply ...................................................................................................... 123
Switching off Automatic Reply ................................................................................................... 125
Setting Up Site-wide Preferences for Handling Mail to Nonexistent Users (Mail Bounce) ....... 126
Introducing Similar Changes to a Number of Mail Accounts at Once ....................................... 127
Maintaining Mailing Lists ........................................................................................................... 127
Setting Up a Mailing List ................................................................................................. 128
Subscribing and Unsubscribing Users ............................................................................ 129
Posting to Your Mailing List ............................................................................................. 129
Removing Mailing Lists ................................................................................................... 129
Viewing Statistics
129
Adjusting Preferences for Web Statistics Presentation by Webalizer ....................................... 131
Hiding and Unhiding Internal References from Your and Other Sites ............................ 132
Grouping and Ungrouping References from Other Sites ................................................ 132
Hiding and Unhiding Direct Requests ............................................................................. 133
Automating Report Generation and Delivery by E-mail ............................................................ 134
Viewing Log Files and Configuring Recycling of Log Files ....................................................... 136
Backing Up And Restoring Your Data
136
Configuring Control Panel for Using FTP Repository................................................................ 137
Backing Up Your Account with Your Domains .......................................................................... 138
Backing Up Individual Domains (Web Sites) ............................................................................. 139
Scheduling Backups .................................................................................................................. 139
Restoring Data From Backup Archives ..................................................................................... 141
Maintaining Your Backup Files Repository ............................................................................... 142
Uploading Backup Files to Server ................................................................................... 142
Downloading Backup Files from Server .......................................................................... 142
Removing Backup Files from Server .............................................................................. 143
Scheduling Tasks
144
Scheduling a Task (Linux Hosting) ............................................................................................ 145
Scheduling a Task (Windows Hosting)...................................................................................... 146
Suspending and Resuming Execution of Tasks ........................................................................ 147
Canceling a Task ....................................................................................................................... 147
Monitoring Connections to Control Panel and FTP Services
148
Preface
6
Monitoring Connections to Control Panel .................................................................................. 148
Monitoring Connections to FTP Service .................................................................................... 149
Accessing The Server Using Remote Desktop (Windows Hosting)
149
Using Help Desk for Resolving Your Customers’ Issues and Requesting Assistance from Provider
151
Viewing Trouble Tickets in Your Help Desk .............................................................................. 152
Submitting a Problem Report to Your Service Provider ............................................................ 152
Commenting and Closing Trouble Tickets ................................................................................ 153
Preface
Preface
In this section:
Typographical Conventions ............................................................................... 7
Feedback .......................................................................................................... 8
Typographical Conventions
The following kinds of formatting in the text identify special information.
Formatting convention
Type of Information
Example
Special Bold
Items you must select, such as Go to the QoS tab.
menu options, command
buttons, or items in a list.
Titles of chapters, sections,
and subsections.
Read the Basic Administration
chapter.
Italics
Used to emphasize the
importance of a point, to
introduce a term or to
designate a command line
placeholder, which is to be
replaced with a real name or
value.
The system supports the so
called wildcard character
search.
Monospace
The names of style sheet
The license file is called
selectors, files and directories, license.key.
and CSS fragments.
7
8
Preface
Preformatted Bold
What you type, contrasted with Unix/Linux:
on-screen computer output.
# cd /root/rpms/php
Windows:
>cd %plesk_bin%
Preformatted
On-screen computer output in Unix/Linux:
your command-line sessions;
# ls –al /files
source code in XML, C++, or
other programming languages. total 14470
Windows:
>ping localhost
Reply from 127.0.0.1:
bytes=32 time<1ms
TTL=128
Feedback
If you have found a mistake in this guide, or if you have suggestions or ideas on how to
improve this guide, please send your feedback using the online form at
http://www.parallels.com/en/support/usersdoc/. Please include in your report the guide‘s title,
chapter and section titles, and the fragment of text in which you have found an error.
CHAPTER 1
Getting Started
Plesk Control Panel is the program that you use for hosting and managing your Web
sites.
You can manage the hosted domain names and Web sites on your own, or delegate
permissions to manage individual domains to other users. Upon delegation, a separate
Domain Administrator‘s control panel environment is automatically created, providing
the users with site and e-mail management capabilities in accordance with the
permissions you define.
Using the Domain Administrator‘s control panel, a site owner can:

Change passwords for access to control panel and Web space through FTP,


Publish and preview a Web site,
Install, manage and remove databases and Web applications,

Order and install SSL certificates to secure online transactions (this is possible for
Web sites hosted on a dedicated IP address, which is not shared among other Web
sites),

Set up, manage and remove subdomains,


Host personal Web pages for other users,
Password protect areas of a Web site,

Customize Web server error messages,


Backup and restore a Web site with its databases and applications,
Schedule automatic backups,

Create, edit, remove mailboxes, and protect them against spam and viruses,

Allow access to individual E-mail administration panel to mailbox owners (this is
convenient when running mail hosting business or creating mailboxes for other
users),


Create, edit, remove mail forwarders and automatic replies,
Create, manage, remove mailing lists, subscribe and unsubscribe users.
You have access to all these features from your own control panel, therefore, you will
not need to use neither the Domain Administrator‘s nor E-mail Administrator‘s control
panels.
To learn more about using Domain Administrator‘s control panel, please refer to the
Domain Administrator Guide.
In this chapter:
Logging In to Plesk ............................................................................................ 10
Becoming Familiar with Plesk Control Panel ..................................................... 11
Changing Your Contact Information and Password ........................................... 14
10
Getting Started
Logging In to Plesk
 To log in to your Plesk control panel:
1 Open your web browser, and in the address bar type the URL where
your Plesk control panel is located.
For example, https://your-domain.com:8443, where your-domain.com is the domain
name of your Web host.
2 Press ENTER. Plesk login screen will open.
3 Type the login name and password your provider gave you into the
Login and Password boxes, respectively.
4 If you log in for the first time, select the language for your control
panel from the Interface language drop-down box. If you had previously
specified the interface language and saved it in your interface
preferences, leave the User default value selected.
5 Click Login.
In this section:
If You Forgot Your Password .............................................................................10
If You Forgot Your Password
 To restore your forgotten password:
1 In your web browser‘s address bar, type the URL where your Plesk
control panel is located (for example, https://your-domain.com:8443)
2 Press ENTER.
Plesk login screen will open.
3 Click the Forgot your password? link.
4 Type your login name into the Login box, and type your e-mail address
registered in the system into the E-mail box.
5 Click OK.
Your password will be sent to your e-mail address.
Getting Started
11
Becoming Familiar with Plesk Control
Panel
When you log in to the Plesk Control Panel, it shows your Home page with shortcuts to
the operations you frequently perform.
The top banner area provides access to the following functions:

My account. This is where you can select a language and theme for your Control
Panel and change your contact information.

Switch user. This is where you can switch between user accounts. This shortcut is
shown only when single sign-on technology is enabled on the server.

Log out. This is where you close your session when you have finished working with
Control Panel.
The navigation pane on the left provides access to the following sets of functions:

Home. This is where you start working with the Control Panel. Most of the operations
you might need to perform are accessible from this area.

Domains. This is where you perform operations on Web sites. You can accomplish
the following tasks from this area of the Control Panel:


Add Web sites (set up DNS, configure hosting settings and resource usage
limits), modify hosting settings, remove Web sites

Create, modify, remove Web site hosting templates (referred to as Domain
templates)
Mail. This is where you perform operations on e-mail accounts. You can accomplish
the following tasks from this area of the Control Panel:

Set up and manage mailboxes.

Set up mailing lists, automatic responses, mail forwarders.

Applications. This is where you can view and install applications on your Web sites.

Global Account. This shortcut appears in your Plesk Control Panel when the single
sign-on capabilities are switched on on the hosting server. Single sign-on
technology allows you to log in to different Parallels products using a single global
login name and password. This shortcut is used for changing the global login
settings.

Help Desk. This is the help desk system integrated with your Control Panel. If you
see this shortcut in the navigation pane, then it is likely that your provider uses it; so
you can use it to report your problems to provider‘s technical support staff.
Help. Provides context sensitive help.

If your hosting plan includes the Web site creation and management service using
Parallels Plesk Sitebuilder, the following shortcuts are also shown in your control
panel‘s navigation pane under the Sitebuilder Administration group:
12
Getting Started

Home page. This provides shortcuts to the task-oriented wizards. Here you can
perform any operations on your account and Web sites through the Sitebuilder
system. For more information, see
http://download1.parallels.com/SiteBuilder/4.0.0/doc/reseller/en_US/html/using_des
ktop_interface.htm.

Users. Here you can add and manage user accounts and service plans for your
customers. For more information, see
http://download1.parallels.com/SiteBuilder/4.0.0/doc/reseller/en_US/html/signing_u
p_customers.htm.

Sites. Here you can add and manage sites. For more information, see
http://download1.parallels.com/SiteBuilder/4.0.0/doc/reseller/en_US/html/managing
_sites.htm.

Server. Here you can view and manage the following system settings:

Trial Sites Settings. Here you can configure settings for trial sites created by your
prospective customers. For more information, see
http://download1.parallels.com/SiteBuilder/4.0.0/doc/reseller/en_US/html/setting
_up_sitebuilder_wizard_for_anonymous_visits.htm

Branding. Here you can configure the logo and title setting for your prospective
customers. For more information, see
http://download1.parallels.com/SiteBuilder/4.0.0/doc/reseller/en_US/html/setting
_up_logo_and_title_bar_text.htm

Notifications. Here you can configure settings for notifications sent by Sitebuilder
to your users. For more information, see
http://download1.parallels.com/SiteBuilder/4.0.0/doc/reseller/en_US/html/config
uring_email_message_sent_at_trial_site_publishing_attempt.htm.

Modules. Here you can view the list of available modules. For more information,
see
http://download1.parallels.com/SiteBuilder/4.0.0/doc/reseller/en_US/html/viewin
g_and_configuring_sitebuilder_wizard_presets_and_modules.htm.

Page Sets. Here you can view the list of available page sets. For more
information, see
http://download1.parallels.com/SiteBuilder/4.0.0/doc/reseller/en_US/html/viewin
g_and_configuring_sitebuilder_wizard_presets_and_modules.htm.

Site Families. Here you can view the list of available templates that combine
design templates and page sets. For more information, see
http://download1.parallels.com/SiteBuilder/4.0.0/doc/reseller/en_US/html/viewin
g_and_configuring_sitebuilder_wizard_presets_and_modules.htm.
The main working area on the right provides access to the tools available for the
current section of the Control Panel selected in the navigation pane. Additional
operations are accessible from drop-down menus that open when you click group titles.
Getting Started
13
To navigate through Plesk Control Panel, you can use a path bar: a chain of links that
appears in the right part of the screen, below the banner area.
To return to a previous screen, use the shortcuts in the path bar, or the icon
in the upper-right corner of the screen.
When changing settings for a user account, domain name, or e-mail account, you can
quickly select another user account, domain name, or e-mail account whose settings
you also want to change. To do this, click a small arrow icon located to the right of the
user name, domain name, or e-mail address.
This will open a list of user accounts, domain names or e-mail addresses that you can
select.
14
Setting Up Global Account
To sort a list by a certain parameter in ascending or descending order, click on the
parameter‘s title in the column heading. The order of sorting will be indicated by a small
triangle displayed next to the parameter‘s title.
Changing Your Contact Information and
Password
 If you need to update your contact information, or change password:
1 On your Home page, click Personal Data.
2 Update your information as required, or type a new password, and
click OK.
 If you forgot your password:
1 In your web browser‘s address bar, type the URL where your Plesk
control panel is located.
2 For example, https://your-domain.com:8443.
3 Press ENTER. Plesk login screen will open.
4 Click the Forgot your password? link.
5 Type your login name into the Login box, type your e-mail address
registered in the system into the E-mail box, and click OK.
Setting Up Global Account
Your password will be sent to your e-mail address.
Setting Up Global Account
15
Global Account is a single sign-on (SSO) technology feature that allows you to log in to
different Parallels products using a single global login and password. If you have
several accounts in Plesk Control Panel, you can connect them all to a global account
and switch between these accounts without entering a password every time. You can
also connect all your accounts in other Parallels products to your global account and
switch between them without providing credentials.
 To switch on support for single sign-on on a Linux/Unix server, do the following:
1 Find out the IP address of the SSO server that you will be using. It
can be provided by your hosting company, or you can set up the SSO
server on any machine that is accessible over the Internet, including
your Plesk Control Panel server. For installation instructions, refer to
the Plesk Control Panel Installation Guide.
2 Register your server with the single sign-on server: issue the
command <plesk_installation_directory>/admin/sbin/sso
-server https://idp-master.example.com:11443.
3 Switch on single sign-on: issue the command
<plesk_installation_directory>/admin/sbin/sso -e.
 To switch on support for single sign-on on a Windows server, do the following:
1 Find out the IP address of the SSO server that you will be using. It
can be provided by your hosting company, or you can set up the SSO
server on any machine that is accessible over the Internet, including
your Plesk Control Panel server. For installation instructions, refer to
the Plesk Control Panel Installation Guide.
2 Register your server with the single sign-on server: issue the
command <plesk_installation_directory>\sso.exe -server https://idpmaster.example.com:11443.
3 Switch on single sign-on: issue the command
<plesk_installation_directory>\sso.exe -e.
In this section:
Creating A Global Account ................................................................................ 16
Connecting Local Accounts To Your Global Account......................................... 17
Switching Between Accounts ............................................................................ 18
Changing Global Account Password ................................................................. 18
Disconnecting Local Accounts From Global Account......................................... 18
16
Setting Up Global Account
Creating A Global Account
After you create a global account and connect local accounts to it, you will be able to
choose from any account connected to your global account when logging in under your
global account.
 To create a global account:
1 Log in to Plesk, go to Global Account and click Connect To Global
Account.
2 Select Create new global account and provide the login and password for
your global account.
3 Click OK.
Your global account is active now, so you can proceed with connecting other
accounts to it. Refer to Connecting Local Accounts to Your Global Account
section for more information.
Setting Up Global Account
17
Connecting Local Accounts To Your
Global Account
 To connect a local Plesk account to your global account:
1 Log in to Plesk under the local account you want to connect.
2 Go to Global Account and click Connect To Global Account.
3 Make sure that Use existing global account option is selected and provide
the login and password for the global account you want to connect to.
4 Click OK.
Repeat steps 1-4 for other local accounts as necessary.
 To connect an account in another product with SSO support to your global account:
1 Log in to software product with SSO support under the account you
want to connect.
2 Follow the instructions on connecting to a global account in respective
software product documentation. Make sure that you provide the
credentials for the existing global account when you are asked to.
Repeat steps 1-2 for other accounts or products as necessary.
Note. Different software products may use different names for the Global Account
feature, such as Federated Identity or Global Login. Refer to respective software
product documentation for more information.
After you have connected all required accounts to your global account, you can log in
under your global account all the time in any product where you have a local account
connected to your global account. You will be shown the list of local accounts
connected to your global account every time you log in under it, so you can choose
which account you would like to use now. You can switch to another account any time
you want. Refer to Switching Between Accounts section for more information.
18
Setting Up Global Account
Switching Between Accounts
 To switch to another account:
1 Click Switch User in the upper right corner.
2 Select the account you want to switch to:

Choose the required local account from the list of accounts connected to your
global account
or

Select Specify credentials for another account and provide login and password for a
local account not connected to your global account or to another global account.
You can also specify the language for your control panel from the Interface
language menu. If you had previously specified the interface language for that
account and saved it in its interface preferences, leave the Default value
selected.
3 Click OK.
Changing Global Account Password
 To change password of your global account:
1 Log in to Plesk under your global account or any local account
connected to it.
2 Go to Global Account and click Change Password.
3 Enter your old and new passwords, and click OK.
Disconnecting Local Accounts From
Global Account
 To disconnect a local account from your global account:
1 Log in to Plesk under the local account you want to disconnect.
2 Go to Global Account and click Disconnect From Global Account.
3 Confirm the disconnection and click OK.
Repeat steps 1-3 for other local accounts as necessary.
Customizing Your Control Panel
19
Customizing Your Control Panel
In this section:
Customizing Your Home Page .......................................................................... 19
Setting Interface Language and Skin for Your Control Panel ............................. 20
Setting a Custom Logo ...................................................................................... 20
Adding and Removing Hyperlink Buttons .......................................................... 21
Customizing Your Home Page
 To add or remove items from the Home page:
1 Go to Home >
Customize Home page.
2 Specify what items should be shown on the Home page. The Selected
tasks list shows the tasks for which shortcuts are already placed on the
Home page. The Available tasks list shows the tasks for which you do
not yet have shortcuts on your Home page.

To add a shortcut to the Home page, select the required tasks in the Available
tasks list and click Add >>.

To remove a shortcut from the Home page, select the task that you do not need
in the Selected tasks list and click << Remove.
3 Click OK.
 To add shortcuts to Control Panel screens to the Favorites group of the Home page:
1 Navigate to the control panel screen you need.
2 Click the
Add to favorites icon at the upper right corner of the screen.
3 Specify the shortcut label and the description.
4 Click OK.
 To remove items from the Favorites group of the Home page:
1 On the Home page, open the Favorites menu.
2 Click the Remove icon next to the shortcut you want to remove.
20
Customizing Your Control Panel
Setting Interface Language and Skin for
Your Control Panel
 To select an interface language and theme (skin) for your control panel:
1 On your Home page, click Interface Preferences.
2 Select the desired interface language and skin from the respective
menus.
Plesk‘s interface has been translated to a number of languages, so if you do not
see your own language in the list, ask your provider to install the respective
language pack.
3 Click OK.
Setting a Custom Logo
 To set up a custom logo image in the Plesk Control Panel:
1 On your Home page, open the Account group title menu, and select
Control Panel Branding.
2 Click Browse... to navigate to the desired image file that you have on
your local computer.
We recommend that you use an image that is 50 pixels in height, in GIF, JPEG or
PNG format, and preferably not larger than 100 kilobytes to minimize the download
time.
3 If you wish to attach a hyperlink to the logo image, type the URL into
the Enter new URL for logo box.
4 Click OK to submit.
 To restore the original Plesk logo image:
1 On your Home page, open the Account group title menu, and select
Control Panel Branding.
2 Click Default Logo.
Customizing Your Control Panel
21
Adding and Removing Hyperlink Buttons
 To add a custom hyperlink button to your Plesk control panel and specify whether
your customers will see it in their control panels:
1 Go to Home > Custom Buttons, and click Create Custom Button.
2 Specify properties of the button:

Type the text that will show on your button in the Button label field.

Choose the location for your button. To place it in the right frame of your Home
page, select the Client home page value from the Location drop-down box. To
place it on each domain‘s administration screen (Home > domain name), select the
Domain Administration page value. To place it in the left frame (navigation pane) of
your control panel, select the Navigation pane value.

Specify the priority of the button. Plesk will arrange your custom buttons on the
control panel in accordance with the priority you define: the lower the number –
the higher is priority. Buttons are placed in the left-to-right order.

To use an image for a button background, type the path to its location or click
Browse to browse for the desired file. It is recommended that you use a 16x16
pixels GIF or JPEG image for a button to be placed in the navigation pane, and
32x32 pixels GIF or JPEG image for buttons placed in the main frame.

Type the hyperlink of your choice to be attached to the button into the URL box.

Using the check boxes, specify whether to include the information, such as
domain name, FTP login, FTP password and other data to be transferred within
the URL. These data can be used for processing by external web applications.

In the Context help tip contents input field, type in the help tip that will be displayed
when you hover the mouse pointer over the button.

Select the Open URL in the Control Panel check box if you wish the destination URL
to be opened in the control panel‘s right frame, otherwise leave this check box
unchecked to open the URL in a separate browser window.

If you wish to make this button visible to the mailbox users with access to control
panel, select the Visible to all sub-logins check box.
3 Click OK to complete creation.
 To remove a hyperlink button from your Plesk Control Panel:
1 Go to Home > Custom Buttons.
2 Select a check box corresponding to the button that you want to
remove and click
Remove Selected.
CHAPTER 2
Viewing Resource Allotments and
Hosting Features Included in Your
Hosting Package
In this chapter:
Viewing IP addresses Included in Your Hosting Package .................................. 22
Viewing Resource Allotments for Your Account................................................. 23
Viewing the List of Operations You Can Perform within Your Control Panel ...... 25
Viewing IP addresses Included in Your
Hosting Package
To view the IP addresses included in your hosting package, go to Home > Additional
Tools group title menu > IP Addresses. Your IP addresses are listed and the following
supplementary information is given:

An icon in the S (Status) column shows
if your IP address is properly configured
on the network interface. If your IP address was removed from the network
interface by your provider, an icon will show .

The Certificate column shows which SSL certificate (for what domain name) is tied to
an IP address. See the section ―Securing e-commerce transactions with Secure
Sockets Layer encryption‖ for details.

The FTP over SSL column shows whether it is possible to use secure FTP
connection (FTP over SSL) on one of the domains hosted on this IP. To switch on
FTP over SSL for an exclusive IP address, select the check box corresponding to
the required IP address under the FTP over SSL column.

The Hosting column shows a number of web sites hosted on an IP address. To view
the domain names of these web sites, click the number in the Hosting column.
Viewing Resource Allotments and Hosting Features Included in Your Hosting Package
23
Viewing Resource Allotments for Your
Account
To view the resource allotments for your account, on your Home page, click Resource
Usage. The resource allotments are shown as follows:

Maximum number of domains. The total number of domain names/web sites you can
host on the server. This includes web sites that you host on this server, and domain
forwarders that point to web sites hosted on other servers. Domain aliases
(additional domain names for a site hosted on this server) are not limited by this
resource type.

Maximum number of subdomains. The total number of subdomains that can be hosted
for your sites.

Maximum number of domain aliases. The total number of additional alternative domain
names that you can use for your sites.

Disk space. The total amount of disk space in megabytes that can be occupied by
your web sites and sites of your customers. It includes disk space occupied by all
files related to all domains/web sites: web site contents, databases, applications,
mailboxes, log files and backup files. This is the so-called soft quota: when it is
exceeded, domain names and web sites are not suspended automatically, only the
appropriate notices are sent to your and your provider‘s e-mail addresses and the
resource overage is indicated by the icon
shown in the control panel to the left of
your name (see the top of the right frame on your Home page).

Maximum amount of traffic. The amount of data in megabytes that can be transferred
from your web sites during a month. Once the limit is reached, the appropriate
notices are sent to your and your provider‘s e-mail addresses and the resource
overage is indicated by the icon
shown in the control panel to the left of your
name (see the top of the right frame on your Home page).

Maximum number of web users. The total number of personal web pages that you or
your customers can host for other users. This service is mostly used in educational
institutions that host non-commercial personal pages of their students and staff.
These pages usually have web addresses like http://your-domain.com/~username.
Refer to the Hosting Personal Web Pages on Your Web Server section for details.

Maximum number of databases. The total number of databases that can be hosted on
the server.

Maximum number of mailboxes. The total number of mailboxes that can be hosted on
the server.

Mailbox quota. The limit on amount of disk space in kilobytes that can be allocated to
each mailbox for storing e-mail messages and autoresponder attachment files.

Maximum number of mail forwarders. The total number of mail forwarders that can be
set up on the server.

Maximum number of mail autoresponders. The total number of automatic responses that
can be set up on the server.
24
Viewing Resource Allotments and Hosting Features Included in Your Hosting Package

Maximum number of mailing lists. The total number of mailing lists that can be hosted
on the server. The mailing lists are served by the GNU Mailman software, which
may or may not be installed on the server. If it is not installed and you or your
customers would like to use it, ask your provider to install it.

Maximum number of Java applications. The total number of Java applications or applets
that can be hosted on the server.

Validity period. The term of your hosting or reseller account. At the end of the term,
your domains/web sites will be suspended, their Web, FTP and mail services will no
longer be accessible to the Internet users, and domain owners will not be able to
log in to their control panels.
Viewing Resource Allotments and Hosting Features Included in Your Hosting Package
25
Viewing the List of Operations You Can
Perform within Your Control Panel
To view the list of operations you can perform within your control panel, go to Home >
Account group title menu > Permissions. The permissions for operations are listed as
follows:

Domain creation. Shows whether you can host new domain names (Web sites) on
the server.

Physical hosting management. Shows whether you can fully control hosting accounts
for your Web sites. If it says No, then you can only change FTP password for
accessing your Web spaces.

Hosting performance settings management. Shows whether you can limit connections
and bandwidth usage for your sites.

PHP safe mode management. Shows whether you can switch the PHP safe mode off
for your sites. By default, PHP is configured to operate in safe mode with functional
restrictions. To learn more about PHP safe mode, refer to
http://php.net/features.safe-mode. Some web applications may not work properly
with safe mode enabled: If an application on a site fails due to safe mode, switch
the safe mode off (or ask your provider to do this) by clearing the PHP ‘safe_mode’ on
check box in the hosting account properties (Domains > domain name > Web Hosting
Settings).

Management of shell access to the server. Shows whether you can access the server
shell and allow other users to do so.

Hard disk quota assignment. Shows whether you can set up the hard quotas on disk
space allocated to your sites.

Subdomains management. Shows whether you can set up, modify and remove
subdomains.

Domain aliases management. Shows whether you can set up additional alternative
domain names for your Web sites.

Log rotation management. Shows whether you can adjust the cleanup and recycling of
processed log files for your site.

Anonymous FTP management. Shows whether you can have an FTP directory where
all users could download and upload files without the need to enter login and
password. A Web site should reside on a dedicated IP address in order to use
anonymous FTP service.

Task scheduling. Shows whether you can schedule tasks in the system. Scheduled
tasks can be used for running scripts or utilities on schedule.

DNS zone management. Shows whether you can manage the DNS zones of your
domains.

Java applications management. Shows whether you can install Java applications and
applets on Web sites through the control panel.

Mailing lists management. Shows whether you can use mailing lists provided by the
GNU Mailman software.
26
Viewing Resource Allotments and Hosting Features Included in Your Hosting Package

Spam filter management. Shows whether you can use spam filter provided by the
SpamAssassin software.

Antivirus management. Shows whether you can use server-side antivirus protection
for filtering incoming and outgoing mail.

Backup and restore functions. Shows whether you can use the control panel‘s facilities
to backup and restore your sites. Scheduled and on-demand backups are
supported.
Home page management. Shows whether you can customize your Home page.


Ability to use remote XML interface. Shows whether you can remotely manage Web
sites through custom applications. The XML interface can be used for developing
custom applications integrated with Web sites, which could be used, for instance,
for automating setup of hosting accounts and provisioning of services for customers
purchasing hosting services from your site. To learn more about using Plesk control
panel‘s XML interface (also referred to as Plesk API RPC), refer to the documents:
http://download1.parallels.com/Plesk/Plesk8.4/Doc/en-US/plesk-8.4-api-rpcguide/index.htm and http://download1.parallels.com/Plesk/Plesk8.4/Doc/enUS/plesk-8.4-api-rpc/index.htm.

Hosting performance management. Shows whether you can limit number of
connections and bandwidth usage for your sites.

Ability to select a database server. Shows whether you can select a database server of
each type for creating your databases, not only use the default database server.
CHAPTER 3
Implementing Hosting Plans Using
Domain Templates
To simplify setup of Web sites, you can create hosting configuration presets, referred to
as domain templates. The templates cover all resource usage allotments, permissions
and limits that you can define for a hosting account, plus mail bounce and Web
statistics retention settings.
 To create a domain template:
1 Go to Home > Domain Templates > Create Domain Template.
2 Specify the following settings:

Template name. Specify a name for this template. During setup of a new hosting
account for a Web site, you will be prompted to select the required template by
its name. Therefore, we recommend that you choose a meaningful name that
describes the amount of allotted resources. For example, Mail hosting, 1GB disk
space, 500 mailboxes.

Mail to nonexistent users. Specify the domain-wide mail bounce options: When
somebody sends an e-mail message to an e-mail address that does not exist
under your domain, the mail server on your domain accepts mails, processes it,
and when it finds out that there is no such a recipient under your domain, it
returns the mail back to sender with the ―this address no longer accepts mail‖
notice. You can choose to:

change the default notice if you do not like it (leave the Bounce with message
option selected and type another message into the input box),

forward undelivered mail to another e-mail address (select the Forward to
address option and specify the e-mail address you need), or

reject mail without accepting it (select the Discard option). This setting can
decrease mail server load caused by a large amount of spam, which is often
directed at randomly generated user names. However, for spammers this
can somewhat speed up scanning your mail server for valid e-mail
addresses.

forward to external mail server (available only for Windows hosting). With
this setting, all mail addressed to nonexistent users will be forwarded to the
specified external mail server.

WebMail. Specify whether the users of mailboxes in this domain should be able
to read their mail through a browser based WebMail application. If you use a
Windows-based hosting account, then you can also select the application that
should be used.

Maximum number of subdomains. Specify the number of subdomains that can be
hosted under this domain.
28
Implementing Hosting Plans Using Domain Templates

Maximum number of domain aliases. Specify the total number of additional
alternative domain names that the site owner will be able to use for his or her
Web site.

Disk space. Specify the total amount of disk space allocated to a hosting account
associated with the domain. This amount is measured in megabytes. It includes
disk space occupied by all files related to the domain/Web site: Web site
contents, databases, applications, mailboxes, log files and backup files.

Maximum amount of traffic. Specify the amount of data in megabytes that can be
transferred from the Web site during a month.

Maximum number of Web users. Specify the number of personal Web pages that
the domain owner can host for other users under his or her domain. This service
is mostly used in educational institutions that host non-commercial personal
pages of their students and staff. These pages usually have Web addresses like
http://your-domain.com/~username. If you wish to allow execution of scripts
embedded in personal Web pages, select also the Allow the web users scripting
check box. See the Hosting Personal Web Pages section for details.

Maximum number of databases. Specify the number of databases that can be
hosted in a domain.

Maximum number of mailboxes. Specify the number of mailboxes that can be
hosted in a domain.

Mailbox quota. Specify the amount of disk space in kilobytes that is allocated for
storing e-mail messages and autoresponder attachment files to each mailbox in
a domain.

Maximum number of mail redirects. Specify the number of mail forwarders that can
be used in a domain.

Maximum number of mail autoresponders. Specify the number of automatic
responses that can be set up in a domain.

Maximum number of mailing lists. Specify the number of mailing lists that the
domain owner can run in a domain. To allow the use of mailing lists, you should
also put a check mark into the Mailing lists check box under the Preferences
group.

Maximum number of Java applications. Specify the maximum number of Java
applications or applets that the domain owner can install under a domain.

MySQL databases quota and Microsoft SQL databases quota. Specify the maximum
disk space amount in megabytes that MySQL and Microsoft SQL Server
databases respectively can occupy under a domain.

Maximum number of additional Microsoft FrontPage accounts (only for Windows
hosting). Specify the maximum number of additional Microsoft FrontPage
accounts that can be created under a domain.

Maximum number of MySQL databases and Maximum number of Microsoft SQL server
databases. Specify the maximum number of MySQL and Microsoft SQL Server
databases that can be hosted under a domain.

Maximum number of additional FTP accounts (available only for Windows hosting).
Specify the maximum number of additional FTP accounts that can be created
under a domain.
Implementing Hosting Plans Using Domain Templates
29

Maximum number of shared SSL links (available only for Windows hosting). Specify
the total number of shared SSL links that can be used under a domain.

Maximum number of ODBC connections (available only for Windows hosting).
Specify the total number of ODBC connections that can be used under a
domain.

Maximum number of ColdFusion DSN connections (available only for Windows
hosting). Specify the total number of ColdFusion DSN connections that can be
used under a domain.

Validity period. Specify the term for a hosting account. At the end of the term, the
domain (Web site) will be suspended, its Web, FTP and mail services will no
longer be accessible to the Internet users, and domain owner will not be able to
log in to the control panel. Hosting accounts cannot be automatically renewed,
therefore, in order to bring the hosted domain name/web site back to operation,
you will need to manually renew the hosting account: click the Domains shortcut
in the navigation pane, click the domain name your need, click the Resource
Limits icon, specify another term in the Validity period box, click OK, then click the
Unsuspend (Domains > domain name > Unsuspend).

Log rotation. All connections to the Web server and requests for files that were
not found on the server are registered in log files. These log files are analyzed
by the statistical utilities running on the server, which then present graphical
reports on demand. If you need to view the contents of these raw log files for
debugging purposes, go to Domains > domain name > Log Manager, and then click
the log file name you need. To prevent these log files from growing too large,
you should enable automatic cleanup and recycling of log files:

select the Switch on log rotation check box,

specify when to recycle log files,

specify how many instances of each log file processed by Plesk Control
Panel‘s statistical utilities to store on the server,

specify whether they should be compressed,

specify whether they should be sent to an e-mail address after processing.

Web and traffic statistics retention. Specify the number of months during which the
Web and bandwidth usage statistics should be kept on the server.

DNS. Specify whether the DNS server on your Web host should act as a master
(primary) or slave (secondary) name server for the domain name zone. A
primary name server stores locally the zone file it serves, while a secondary
server only retrieves a copy of this file from the primary. You would normally
leave the Master option selected.

Physical hosting account. If you are going to host not only domain names (DNS
zone settings), but also Web sites, select the Physical hosting check box and
specify the hosting features:

Hard disk quota. In addition to the soft quota, you can specify the so-called
hard quota that will not allow writing more files to the web space when the
limit is reached. At attempt to write files, users will get ―Out of disk space‖
error.
30
Implementing Hosting Plans Using Domain Templates

SSL support. Secure Sockets Layer encryption is generally used for protecting
transfer of sensitive data during online transactions on e-commerce Web
sites that run on dedicated IP addresses. SSL certificates that participate in
the encryption process are usually applied to a single domain name on a
single IP address, therefore, each site that needs SSL protection must be
hosted on a dedicated IP address. An exception to this is subdomains, which
you can protect with a wildcard certificate. Installing an SSL certificate on a
Web server that hosts several web sites with different domain names on a
single IP address (shared or name-based hosting) is technically possible,
however, it is not recommended: the encryption will be provided, but users
will get warning messages on attempt to connect to the secure site. To allow
SSL encryption for Web sites, select the SSL support check box.

Create and publish Web site using Sitebuilder. This will enable the site owner to
create and manage a Web site using Sitebuilder.

Use a single directory for housing SSL and non-SSL content (available only for
Linux hosting). By default, when users publish their sites through their FTP
accounts, they need to upload the Web content that should be accessible via
secure connections to the httpsdocs directory, and the content that should
be accessible via plain HTTP, to the httpdocs directory. For the convenience
of publishing all content through a single location – httpdocs directory, select
the Use a single directory for housing SSL and non-SSL content check box.

Microsoft FrontPage support. Microsoft FrontPage is a popular Web site
authoring tool. To enable users to publish and modify their sites through
Microsoft FrontPage, select the Microsoft FrontPage support and FrontPage over
SSL support check boxes and set the Remote Microsoft FrontPage authoring
option to allowed.

Support for programming and scripting languages used in development of dynamic
Web sites and server-side Web applications. Specify which of the following
programming and scripting languages should be interpreted, executed or
otherwise processed by the Web server: Active Server Pages (ASP), Server
Side Includes (SSI), PHP hypertext preprocessor (PHP), Common Gateway
Interface (CGI), Fast Common Gateway Interface (FastCGI), Perl, Python,
ColdFusion, and Miva scripting required for running Miva e-commerce
solutions.

Web statistics. To allow domain (Web site) owner to view the information on
the number of people visited his or her site and the pages of the site they
viewed, select the statistical package you need from the Web statistics menu,
and select the accessible via password protected directory /plesk-stat/ check box.
This will install the statistical software of your choice, which will generate
reports and place them into the password-protected directory. The
domain/web site owner will then be able to access Web statistics at the URL:
https://your-domain.com/plesk-stat/webstat using his or her FTP account
login and password.

Custom error documents. When visitors coming to your site request pages that
the Web server cannot find, the Web server generates and displays a
standard HTML page with an error message. If you wish to create your own
error pages and use them on your server, select the Custom error documents
check box.
Implementing Hosting Plans Using Domain Templates

31

Access to the server over SSH or Remote Desktop with FTP user’s credentials. This
allows a site owner to upload securely Web content to the server through a
Secure Socket Shell or Remote Desktop connection, however, allowing
access to the server also poses a potential threat to the server security, so
we recommend that you leave the Forbidden option selected.

Additional write/modify permissions (available only for Windows hosting). This
option is required if Web applications on the site are using a file-based
database (like Jet) located in the root of httpdocs or httpsdocs folders.
Please note that selecting this option might seriously compromise the Web
site security.

Use dedicated IIS application pool (available only for Windows hosting). This
option enables the use of dedicated IIS application pool for Web applications
on the site. Using dedicated IIS application pool dramatically improves the
stability of domain Web applications due to worker process isolation mode.
This mode gives each Web site hosted on the server the possibility to
allocate a separate process pool for execution of its Web applications. This
way, malfunction in one application will not cause stopping of all the others.
This is especially useful when you are using a shared hosting package.

Maximum CPU use (available only for Windows hosting). To limit the amount of
CPU resources that domain‘s IIS application pool can use, clear the Unlimited
check box and type in the number (in percents).
Performance. To avoid excessive usage of bandwidth, which can lead to
resources overage, you can set various performance limitations for a domain.

Maximum network use. To limit the maximum speed (measured in kilobytes per
second) that a domain can share between all its connections, clear the
Unlimited check box and type in a number in kilobytes.

Connections limiting. To limit the maximum number of simultaneous
connections to a domain, clear the Unlimited check box and type in a number.
3 Click OK to complete creation of a template.
During setup of a hosting account for a new domain (Web site), you will select the
required template and the hosting account will be created and allocated the
resources and hosting services you defined.
 To reflect the changes in your domain templates that will apply to the newly created
Web site hosting accounts:
1 Go to Home > Domain Templates.
2 Click the template name corresponding to the domain template you
want to update.
3 Modify the settings as required and click OK.
Note that modifying templates does not affect the existing domains and Web sites.
 To remove a template that you no longer need:
1 Go to Home > Domain Templates.
2 Select a check box corresponding to the template you no longer need.
3 Click
Remove Selected. Confirm removal and click OK.
CHAPTER 4
Hosting Web Sites
In this chapter:
Prepackaging Branded Default Site Pages (Virtual Host File Structure) ............ 33
Setting Up Hosting Account for a Web Site ....................................................... 34
Creating and Publishing a Site .......................................................................... 43
Previewing a Site .............................................................................................. 52
Deploying Databases ........................................................................................ 52
Accessing Data From External Databases (Windows Hosting) .......................... 55
Configuring Data Source Names for Adobe ColdFusion (Windows Hosting) ..... 57
Installing Applications ........................................................................................ 59
Securing Web Sites ........................................................................................... 65
Organizing Site Structure with Subdomains ...................................................... 82
Setting Up Additional Domain Names for a Site (Domain Aliases)..................... 86
Hosting Personal Web Pages on Your Web Server ........................................... 89
Setting Up Anonymous FTP Access to the Server............................................. 91
Customizing Web Server Error Messages (Linux Hosting) ................................ 93
Customizing Web Server Error Messages (Windows Hosting) .......................... 95
Customizing DNS Zone Configuration for Domains ........................................... 96
Serving Sites with External Domain Name Servers ........................................... 101
Changing Web Hosting Type from Physical to Forwarding ................................ 102
Serving Domain Names for Sites Hosted on Other Servers (Domain Forwarding)
.......................................................................................................................... 103
Upgrading Web Site Hosting Accounts .............................................................. 104
Suspending and Unsuspending Web Sites........................................................ 106
Removing Web Sites ......................................................................................... 106
Hosting Web Sites
33
Prepackaging Branded Default Site Pages
(Virtual Host File Structure)
You can set your control panel to automatically include specific files and directories into
Web spaces created for newly hosted Web sites. This can be a set of useful scripts,
custom error messages, a placeholder index.html page, or any other files of your
choice. These files can then be replaced, edited or removed on a per-site basis.
 To set up the control panel so as to automatically include your Web content into Web
spaces:
1 On your local file system, create the required directories: httpdocs,
httpsdocs, cgi-bin, anon_ftp, error_docs.
2 Place the files you need into the directories you have created: Place
web pages into httpdocs and httpsdocs directories, scripts to
cgi-bin directory, and custom error messages to error_docs
directory.
3 Pack the directories and files into an archive file in tgz, tar, tar .gz, or
zip format.
Make sure that the directories are in the root of the archive file and not in a
subdirectory.
4 Log in to your Plesk control panel.
5 On your Home page, click Virtual Host File Structure.
6 Click the Browse button to locate the archive file on your local
computer, select the file, and click the Send File button.
 To revert back to the original structure of Web server directories and files:
1 On your Home page, click Virtual Host File Structure.
2 Click the Default button.
34
Hosting Web Sites
Setting Up Hosting Account for a Web
Site
 To host a new Web site:
1 Go to Domains, click Create a Domain.
2 Specify the domain name that was previously registered with a
domain name registrar. Leave the www check box selected if you wish
to allow users to access your site by a common and habitual URL like
www.your-domain.com.
Having the www alias preceding your domain name will not cost you anything, but it
will allow users to get to your site no matter what they type in their browsers:
www.your-domain.com and your-domain.com will both point to your site.
3 If you have a number of IP addresses to choose from, select the
required address from the Assign IP address menu.
Bear in mind that e-commerce sites need a dedicated IP address (not shared
among other sites) to implement Secure Sockets Layer data encryption.
4 If you have previously created a domain template and predefined all
hosting features and resource usage allotments (as described in
Simplifying Setup of Web Sites (see page 27)), select the required
template from the Use domain template settings check box.
5 Select the Mail and DNS check boxes.
6 Select the Web Site Hosting option to host the Web site on this machine.
Upon completion of this procedure, your control panel will set up the domain name
server on this machine to serve the new domain name and prepare the web server
to serve the new Web site: a new zone file with appropriate resource records will be
added to the Domain Name Server‘s configuration files, a web space will be created
inside the Web server‘s directory, and necessary user accounts will be created on
the server.
Note: If your site is hosted on another machine, and you wish to set up your control
panel‘s DNS server only to serve the DNS zone for that site, select the Forwarding
option. In the Forwarding settings area, specify the URL where users will be
redirected and select either Standard forwarding or Frame forwarding option. With
standard forwarding, a user is redirected to the site and the actual site‘s URL is
shown in the user‘s browser, so the user always knows that he or she is redirected
to another URL. With frame forwarding, a user is redirected to the site without
knowing that the site actually resides at another location. For example: your
customer has a free personal web site with his or her Internet Service Provider or a
free Web host, and the Web site address is
http://www.geocities.com/~myhomepage. The customer purchased a second level
domain name www.myname.com and wants you to provide domain forwarding to
his Web site. In this case you would normally choose the Frame forwarding service.
See the chapter ―Serving the Domain Names for Sites Hosted on Other Servers
(Domain Forwarding)‖ for details.
Hosting Web Sites
35
7 Type in the username and password that will be used for uploading
Web site content over FTP and Microsoft FrontPage.
8 Select the Configure advanced Web site hosting settings check box and click
OK.
9 Specify the following settings:

SSL support. Secure Sockets Layer encryption is generally used for protecting
transfer of sensitive data during online transactions on e-commerce Web sites
that run on dedicated IP addresses. SSL certificates that participate in the
encryption process are usually applied to a single domain name on a single IP
address, therefore, each site that needs SSL protection must be hosted on a
dedicated IP address. An exception to this is subdomains, which you can
protect with a wildcard certificate. Installing an SSL certificate on a Web server
that hosts several web sites with different domain names on a single IP address
(shared or name-based hosting) is technically possible, however, it is not
recommended: the encryption will be provided, but users will get warning
messages on attempt to connect to the secure site. To allow SSL encryption for
Web sites, select the SSL support check box.

Use a single directory for housing SSL and non-SSL content (available only for Linux
hosting). By default, when users publish their sites through their FTP accounts,
they need to upload the web content that should be accessible via secure
connections to the httpsdocs directory, and the content that should be
accessible via plain HTTP, to the httpdocs directory. For the convenience of
publishing all content through a single location – httpdocs directory, select the
Use a single directory for housing SSL and non-SSL content check box.

FTP Login and FTP password. Specify the user name and password that will be
used for publishing the site to the server through FTP. Retype the password into
the Confirm Password box.

Hard disk quota. Specify the amount of disk space in megabytes allocated to the
web space for this site. This is the so-called hard quota that will not allow writing
more files to the web space when the limit is reached. At attempt to write files,
users will get the ―Out of disk space‖ error. Hard quotas should be enabled in
the server‘s operating system, so if you see the ―Hard disk quota is not
supported‖ notice to the right of the Hard disk quota field, but would like to use the
hard quotas, contact your provider or the server administrator and ask to enable
the hard quotas.

Shell access to server with FTP user’s credentials (available only for Linux hosting) or
Access to system (available only for Windows hosting). This allows a site owner to
upload securely Web content to the server through a Secure Socket Shell or
Remote Desktop connection, however, allowing access to the server also poses
a potential threat to the server security, so we recommend that you set this
option to Forbidden.

Create and publish Web site using Sitebuilder. This allows a site owner to create and
manage his or her Web site using the Sitebuilder service installed on the server.

Microsoft FrontPage support. Microsoft FrontPage is a popular Web site authoring
tool. To enable users to publish and modify their sites through Microsoft
FrontPage, select the options Microsoft FrontPage support, Microsoft FrontPage over
SSL support, and Remote FrontPage authoring allowed.
36
Hosting Web Sites

Services, or support for programming and scripting languages widely used in
development of dynamic Web sites and server-side Web applications. Specify
which of the following programming and scripting languages should be
interpreted, executed or otherwise processed by the web server: Active Server
Pages (ASP), Server Side Includes (SSI), PHP hypertext preprocessor (PHP),
Common Gateway Interface (CGI), Fast Common Gateway Interface (FastCGI),
Perl, Python, ColdFusion, and Miva scripting languages. By default, PHP is
configured to operate in safe mode with functional restrictions. To learn more
about PHP safe mode, refer to http://php.net/features.safe-mode. Some web
applications may not work properly with safe mode enabled: If an application on
a site fails due to safe mode, switch the safe mode off (or ask your provider to
do this) by clearing the PHP ‘safe_mode’ on check box in the hosting account
properties (Domains > domain name > Web Hosting Settings).

Web statistics. To allow Web site owner to view the information on the number of
people visited his or her site and the pages of the site they viewed, select the
statistics program you need from the Web statistics menu, and select the
accessible via password protected directory /plesk-stat/ check box. This will install the
statistics program of your choice, which will generate reports and place them
into the password protected directory. The domain/web site owner will then be
able to access Web statistics at the URL: https://your-domain.com/pleskstat/webstat using his or her FTP account login and password.
Note: When you switch from one statistics program to another, all reports
created by the previously used statistics program are deleted and new
reports are created in accordance with the information read from log files
kept on the server. This means that if you configured the system (at Domains
> domain name > Log Manager > Log Rotation) so as to keep log files only for
the last month, then Web statistics will be available only for the last month.

Custom error documents. When visitors coming to your site request pages that the
Web server cannot find, the Web server generates and displays a standard
HTML page with an error message. If you wish to create your own error pages
and use them on your Web server or allow your customers to do that, select the
Custom error documents check box.

Additional write/modify permissions (available only for Windows hosting). This
option is required if site applications under a domain will be using a file-based
database (like Jet) located in the root of httpdocs or httpsdocs folders.
Please note that selecting this option might seriously compromise the Web site
security.

Use dedicated IIS application pool (available only for Windows hosting). This option
enables the use of dedicated IIS application pool for Web applications on a
domain. Using dedicated IIS application pool dramatically improves the stability
of domain Web applications due to worker process isolation mode. This mode
gives each Web site hosted on the server the possibility to allocate a separate
process pool for execution of its Web applications. This way, malfunction in one
application will not cause stopping of all the others. This is especially useful
when you are using shared hosting package.
10 Click OK.
Now the server is ready to accommodate the new web site, and the site owner can
publish the site to the server. For instructions on publishing a Web site, refer to the
Creating and Publishing a Site (see page 43) section of this guide.
Hosting Web Sites
37
Note: If you transferred this domain name from another Web host, you will need to
update the host DNS address with the domain name registrar so as to point to your
name servers: log in to your registrar‘s web site, locate the forms used to manage
the domain host pointers, and replace the current DNS host settings with your
name servers‘ hostnames. The information on new name servers will spread across
the DNS system within 48 hours.
If you have registered several domain names that you would like to point to a site
hosted on this server, you should set up domain aliases. Refer to the Setting Up
Additional Domain Names for a Site (Domain Aliases) section for details.
If you need to host on your account several domains, which will point to a site hosted
on another server, you should set up domain forwarding. Refer to the Serving Domain
Names for Sites Hosted on Other Servers (Domain Forwarding) chapter for details.
In this section:
Limiting the Amount of Resources a Site Can Consume ................................... 38
Allowing the Site Owner to Log in to Control Panel............................................ 41
38
Hosting Web Sites
Limiting the Amount of Resources a Site Can Consume
By default, new Web sites that you set up without the help of domain templates, are
allowed to consume unlimited amounts of bandwidth (data transfer) and disk space.
 To limit the amount of resources a site can consume:
1 Click Domains, and then click the domain name you need.
2 Click Resource Usage.
3 Adjust the following settings as required:

Overuse policy. Specify what should be done when disk space and monthly
bandwidth (traffic) allotments are exceeded. We recommend setting this option
to Overuse is allowed. Otherwise, the Web site will be suspended when the
resource limits are exceeded.

Disk space. Specify the total amount of disk space allocated to the hosting
account associated with this domain (Web site). This amount is measured in
megabytes. It includes disk space occupied by all files related to the domain
(Web site): Web site contents, databases, applications, mailboxes, log files and
backup files.

Maximum amount of traffic. Specify the amount of data in megabytes that can be
transferred from the Web site during a month.

Maximum number of subdomains. Specify the number of subdomains that can be
hosted under this domain.

Maximum number of domain aliases. Specify the total number of additional
alternative domain names that can be used for this site.

Maximum number of Web users. Specify the number of personal Web pages that
the domain owner can host for other users under his or her domain. This service
is mostly used in educational institutions that host non-commercial personal
pages of their students and staff. These pages usually have web addresses like
http://your-domain.com/~username. See the Hosting Personal Web Pages
section for details.

Maximum number of additional Microsoft FrontPage accounts (available only for
Windows hosting). Specify the maximum number of additional Microsoft
FrontPage accounts that can be created for this site.

Maximum number of additional FTP accounts (available only for Windows hosting).
Specify the maximum number of additional FTP accounts that can be created
for this site.

Maximum number of mailboxes. Specify the number of mailboxes that can be
hosted under the domain.

Mailbox quota. Specify the amount of disk space in kilobytes that is allocated for
storing e-mail messages and autoresponder attachment files to each mailbox
under the domain.

Maximum number of mail redirects. Specify the number of mail forwarders that can
be used under the domain.

Maximum number of mail groups. Specify the maximum number of mail groups that
can be used in a domain.
Hosting Web Sites
39

Maximum number of mail autoresponders. Specify the number of automatic
responses that can be set up under the domain.

Maximum number of mailing lists. Specify the number of mailing lists that the
domain owner can run under the domain. The mailing lists are served by the
GNU Mailman software, which may or may not be installed on the server. If it is
not installed and your customers would like to use it, contact your service
provider to have it installed.

Total mailboxes quota (available only for Windows hosting). Specify the total
amount of disk space available for all mailboxes on a domain.

Maximum number of databases (available only for Linux hosting). Specify the
number of databases that can be hosted for this site.

Maximum number of MySQL databases and Maximum number of Microsoft SQL server
databases (available only for Windows hosting). Specify the maximum number of
MySQL and Microsoft SQL Server databases that can be used by the site.

MySQL databases quota and Microsoft SQL databases quota (available only for
Windows hosting). Specify the maximum disk space amount in megabytes that
MySQL and Microsoft SQL Server databases used by this site can occupy.

Maximum number of ODBC connections (available only for Windows hosting).
Specify the total number of ODBC connections that can be used by this site.

Maximum number of ColdFusion DSN connections (available only for Windows
hosting). Specify the total number of ColdFusion DSN connections that can be
used by this site.

Maximum number of Java applications. Specify the maximum number of Java
applications or applets that the domain owner can install on the site.

Maximum number of IIS applications (available only for Windows hosting). Specify
the maximum number of IIS applications that the domain owner can install on
the site.

Maximum number of shared SSL links (available only for Windows hosting). Specify
the total number of shared SSL links that can be used on the site.

Validity period. Specify the term for the Web site hosting account. At the end of
the term, the domain (Web site) will be suspended, its Web, FTP and mail
services will no longer be accessible to the Internet users, and site owner will
not be able to log in to the control panel. Hosting accounts cannot be
automatically renewed, therefore, in order to bring the hosted domain name
(Web site) back to operation, you will need to manually renew the hosting
account: click the Domains shortcut in the navigation pane, click the domain
name your need, click Resource Usage, specify another term in the Validity period
box, click OK, then click Unsuspend.
4 Click OK.
 To protect your site from DoS attacks and to ensure that your site responds promptly
when there are many visitors, you can limit the number of simultaneous connections
to the site and limit the amount of bandwidth that visitors to the site can consume:
1 Click the Domains shortcut in the navigation pane.
2 Click the domain name you need.
40
Hosting Web Sites
3 Click Bandwidth Limiting.
4 Select the Switch on bandwidth limiting check box, and in the Maximum
network use (KB/S) box, type the maximum speed in kilobytes per second
that a site can share among all its connections. For example: 128.
5 Select the Switch on connections limiting check box, and in the Connections
limited to box, type the maximum number of simultaneous connections.
For example: 100.
6 Click OK.
Hosting Web Sites
41
Allowing the Site Owner to Log in to Control Panel
 To allow the site owner to log in to control panel for managing his or her Web site:
1 Go to Domains > domain name > Personal Data.
2 Select the Allow domain administrator’s access check box.
3 Type the password for access to the site owner‘s control panel.
For security reasons, the password should be more than 8 symbols, and it should
comprise a combination of letters, numbers, and punctuation; dictionary words and
proper names should be avoided.
4 Specify the settings related to the appearance of user‘s control panel,
if desired: interface language, theme (skin), the limit on number of
characters that can appear on custom buttons placed into the control
panel by the site owner.
5 Leave the Allow multiple sessions check box selected to allow the site
owner to have several simultaneous sessions in the control panel.
6 Leave the Prevent users from working with the control panel until interface screens
are completely loaded check box selected.
This will forbid users from submitting data or performing operations until the control
panel is ready to accept them.
7 Specify the operations that the site owner will be able to perform in
his or her control panel:

Physical hosting management. Allow or disallow full control of the hosting account
and Web space.

Hosting performance management. Specify whether the user will be able to limit
bandwidth usage and number of connections to his or her Web site.

PHP safe mode management (available only for Linux hosting). Specify whether the
user will be able to switch the PHP safe mode off for the site. By default, PHP is
configured to operate in safe mode with functional restrictions. To learn more
about PHP safe mode, refer to http://php.net/features.safe-mode. Some site
applications may not work properly with safe mode enabled: If an application on
a site fails due to safe mode, switch the safe mode off by clearing the PHP
‘safe_mode’ on check box in the hosting account properties (Domains > domain
name > Web Hosting Settings icon in the Hosting group).

Management of access to the server over SSH or Remote Desktop. Specify whether the
user will be able to access the server through Secure Shell (for Linux hosting) or
Remote Desktop (for Windows hosting) protocols.

Hard disk quota assignment. Specify whether the user will be able to assign hard
quota on disk space for this Web site.

Subdomains management. Specify whether the user will be able to set up
additional sites under this domain.

Domain aliases management. Specify whether the user will be able to set up
additional alternative domain names for this site.

Log rotation management. Specify whether the user will be able to adjust the
cleanup and recycling of processed log files for this sites.
42
Hosting Web Sites

Anonymous FTP management. Specify whether the user will be able to have an
FTP directory where all other users could download and upload files without the
need to enter login and password. A Web site should reside on a dedicated IP
address in order to use anonymous FTP service.

FTP accounts management (available only for Windows hosting). Specify whether
the user will be able to create and manage additional FTP accounts.

Scheduler management. Specify whether the user will be able to schedule tasks in
the system. Scheduled tasks can be used for running scripts or utilities on
schedule.

DNS zone management. Specify whether the user will be able to manage the DNS
zone of this site.

Java applications management. Specify whether the user will be able to install Java
applications and applets on the site.

Web statistics management. Specify whether the user will be able to manage Web
statistics for this site.

Mailing lists management. Specify whether the user will be able to use mailing lists.

Spam filter management. Specify whether the user will be able to use spam filter.

Antivirus management. Specify whether the user will be able to use server-side
antivirus protection for filtering incoming and outgoing mail.

Data backup and restore functions. Specify whether the user will be able to use the
control panel‘s facilities to back up and restore the site..

Sitebuilder. Specify whether the user will be able to use Sitebuilder for creating
and editing his or her Web site.

IIS application pool management (available only for Windows hosting). Specify
whether the user will be able to manage his or her IIS application pool.

Additional write/modify permissions management (available only for Windows
hosting). Specify whether the user will be able to manage additional write/modify
permissions for this site. These permissions are required if user‘s site
applications are using a file-based database (like Jet) located in the root of
httpdocs or httpsdocs folders. Please note that selecting this option might
seriously compromise the Web site security.

Home page management. Specify whether the customer will be able to customize
his or her Home page.

Ability to select a database server. Specify whether the site owner will be able to
select a database server of each type for creating his or her databases, not only
use the default database server.
8 Specify the site owner‘s contact information.
9 Click OK.
Now you can send the control panel‘s URL, login and password to the site
owner. The URL is Error! Hyperlink reference not valid., where
<user‘s_domain_name> is the domain name without the www alias. The login
name that the site owner should specify in order to log in to the control panel is
his or her domain name, for example, your-domain.com.
Hosting Web Sites
43
Creating and Publishing a Site
If your hosting plan includes the Web site creation and management service using
Sitebuilder, you can create and publish Web sites using Sitebuilder. Or you can create
your site content (Web pages, scripts and graphic files that compose your site) on your
home or office computer and then publish it to the server in any of the following ways:

Through FTP connection (most common and easiest way)

Through Plesk File Manager

Through Secure Shell connection (only for users of Linux and FreeBSD operating
systems)

Through Adobe Dreamweaver or Microsoft FrontPage software (only for users of
Microsoft Windows operating systems)
In this section:
Creating and Publishing Web Sites Using Sitebuilder........................................ 43
Publishing Sites Through FTP ........................................................................... 44
Publishing Sites Through Plesk File Manager ................................................... 45
Publishing Sites Through SSH Connection ....................................................... 46
Publishing Sites with Microsoft FrontPage (Windows Hosting) .......................... 46
Using Additional Microsoft FrontPage Accounts (Windows Hosting) ................. 49
Changing Microsoft FrontPage Settings (Windows Hosting) .............................. 50
Publishing Sites with Adobe Dreamweaver ....................................................... 51
Creating and Publishing Web Sites Using Sitebuilder
 To start creating a Web site using Sitebuilder:
1 Go to Domains > domain name > Edit in Sitebuilder. The Sitebuilder wizard
opens.
2 Select the Create your site option and click Next at the bottom of the
screen.
For further instructions on creating or editing your site, refer to the online Sitebuilder
Wizard user‘s guide at
http://download1.parallels.com/SiteBuilder/4.0.0/doc/user/en_US/html/index.htm.
44
Hosting Web Sites
Publishing Sites Through FTP
 To publish Web site through FTP:
1 Connect to the server with an FTP client program, using FTP account
credentials that you specified during setup of hosting account or
obtained from your provider.
Enable the passive mode if you are behind a firewall.
2 Upload files and directories that should be accessible through HTTP
protocol to the httpdocs directory, and files/directories that should
be transferred securely over SSL protocol to the httpsdocs
directory.
3 Place your CGI scripts into the cgi-bin directory.
4 Close your FTP session.
In this section:
Changing FTP Password ...................................................................................44
Changing FTP Password
 To change FTP password for a Web site owner:
1 Go to Domains > domain name > Web Hosting Settings.
2 Specify new password.
3 Click OK.
Hosting Web Sites
45
Publishing Sites Through Plesk File Manager
 To upload files through Plesk File Manager:
1 Log in to Plesk control panel.
2 Go to Domains > domain name > File Manager.
3 Create and upload files and directories.
Place the files and directories that should be accessible via HTTP protocol to the
httpdocs directory, and files/directories that should be transferred securely over
SSL protocol to the httpsdocs directory. Place your CGI scripts into the cgi-bin
directory.
Add New

To create a new directory within your current location, click the
Directory button.

To create new files in the required directory, click
Add New File, in the File
creation section specify the file name, select the Use html template check box, if
you want file manager to insert some basic html tags to the new file, and click
OK. A page will open allowing you to enter the content or html-formatted source
of a new file. After you are done, click OK.

To upload a file from the local machine, click
Add New File, specify the path to
its location in the File source box (or use the Browse button to locate the file), and
click OK.

To edit a Web page in the built-in visual editor (available only to users of
Microsoft Internet Explorer), click . When editing an HTML file, Plesk opens
internal WYSIWYG editor by default. If you want to edit the source code of the
HTML file, click HTML. To return back to WYSIWYG mode, click Design.

To edit the source code of a file, click

To view the file, click

To rename a file or directory, click

To copy or move a file or directory to another location, select the required file or
directory using the appropriate check box, and click
Copy/Move. Specify the
destination for the file or directory to be copied or renamed to, then click Copy to
copy, or Move to move it.

To update the file or directory creation date, click
stamp will be updated with the current local time.

To remove a file or directory, select the corresponding check box, and click
Remove Selected. Confirm removal and click OK.
.
.
. Type in a new name and click OK.
Change timestamp. The time
When you upload Web content through File Manager or FTP, your control panel
automatically sets the appropriate access permissions for files and directories. If you
need to change the permissions for files and directories, refer to the sections:
Setting File and Directory Access Permissions (Linux hosting) (see page 77).
Setting File and Directory Access Permissions (Windows hosting) (see page 77).
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Hosting Web Sites
Publishing Sites Through SSH Connection
If your are using a Linux or FreeBSD operating system on your local computer and
have access to server shell, use the ‗scp‘ command to copy files and directories to the
server: scp your_file_name login@remoteserver.com:path to copy files,
and scp –r your_directory_name login@remoteserver.com:path to copy
entire directories.
After publishing, you will be able to work with files and directories on your account
using SSH terminal web application integrated in your Plesk control panel (Domains >
domain name > SSH Terminal).
Publishing Sites with Microsoft FrontPage (Windows
Hosting)
Microsoft FrontPage deals with two kinds of Web sites: disk-based and server-based.
In short, a disk-based site is a FrontPage Web site you create on your local hard disk
and then later publish to a Web server. A server-based site is one you create and work
with directly on a Web server, without the extra step of publishing. This section
provides you with instructions on publishing only disk-based web sites.
You can publish disk-based web sites either through FTP or HTTP. If your server is
running FrontPage Server Extensions, you would publish your site to an HTTP location.
For example: http://your-domain.com/MyWebSite. If your server supports FTP, you
would publish to an FTP location. For example: ftp://ftp.your-domain.com/myFolder.
After publishing, you can manage your site through FrontPage Server Extensions.
 To access FrontPage Server Extensions management interface:
1 Log in to Plesk Control Panel.
2 Click the domain name you need.
3 To manage a site, which is not protected by SSL, click Frontpage
Webadmin. To manage an SSL-enabled site, click Frontpage SSL Webadmin.
4 Type your FrontPage administrator‘s login name and password, and
click OK.
For instructions on using FrontPage server extensions, see online help (Frontpage
Webadmin > Help) or visit Microsoft Web site.
In this section:
Publishing from Microsoft FrontPage through FTP ............................................ 47
Publishing from Microsoft FrontPage through HTTP.......................................... 48
Hosting Web Sites
47
Publishing from Microsoft FrontPage through FTP
 To publish files through FTP:
1 Open your FrontPage program.
2 Open a FrontPage Web site: open File menu and select the Open Site
item.
3 Go to Remote Web site view: click the Web Site tab, and then the Remote
Web Site button at the bottom of the window.
4 Set up your Remote Web Site Properties:

Click the Remote Web Site Properties button in the upper-right corner of the
window.

Select FTP as the remote Web server.

In the Remote Web site location box, type your host name (e.g., ftp://ftp.yourdomain.com)

In the FTP directory box, type your FTP directory if your hosting company
provided one. Leave it blank if they did not specify one.

Select the Use Passive FTP check box if your computer or network is protected by
a firewall.
5 Click OK to connect to the remote site.
The Remote Web site view will show files that you have in your local and remote
sites.
6 Click the Publish Web site button in the lower-right corner of the window.
48
Hosting Web Sites
Publishing from Microsoft FrontPage through HTTP
 To publish files through HTTP on a server that supports FrontPage Server Extensions:
1 Open your FrontPage program.
2 Open a FrontPage Web site: open File menu and select the Open Site
item.
3 Go to Remote Web site view: click the Web Site tab, and then the Remote
Web Site button at the bottom of the window.
4 Click the Remote Web Site Properties button in the upper-right corner of
the window.
5 On the Remote Web Site tab, under Remote Web server type, click FrontPage or
SharePoint Services.
6 In the Remote Web site location box, type the Internet address, including
the protocol, of the remote Web site that you want to publish folders
and files to — for example, http://www.your-domain.com — or click
Browse to locate the site.
7 Do any of the following:

To use Secure Sockets Layer (SSL) for establishing a secure communications
channel to prevent the interception of critical information, click Encryption
connection required (SSL). To use SSL connections on your Web server, the
server must be configured with a security certificate from a recognized certificate
authority. If the server does not support SSL, clear this check box. Otherwise,
you will not be able to publish folders and files to the remote Web site.

To remove specific types of code from Web pages as they are being published,
on the Optimize HTML tab, select the options you want.

To change the default options for publishing, on the Publishing tab, select the
options you want.
8 Click OK to connect to the remote site.
The Remote Web site view will show files that you have in your local and remote sites.
9 Click the Publish Web site button in the lower-right corner of the window.
Hosting Web Sites
49
Using Additional Microsoft FrontPage Accounts
(Windows Hosting)
If you are working on your Web site together with someone else or host subdomains for
other users, you might need to create additional Microsoft FrontPage accounts.
In this section:
Creating Additional Microsoft FrontPage Accounts ............................................ 49
Changing Settings of Additional Microsoft FrontPage Accounts ........................ 49
Removing Additional Microsoft FrontPage Accounts ......................................... 50
Creating Additional Microsoft FrontPage Accounts
 To create an additional Microsoft FrontPage account for a domain:
1
2
3
4
Go to Domains > domain name > FrontPage Management.
Click Add New FrontPage Account.
Specify the login and password for this account.
If you wish to limit the amount of disk space that can be used by this
account, clear the Unlimited check box and type the desired value in
megabytes into the Hard disk quota box.
When the specified limit is exceeded, the account owner will not be able to add files
to his or her Web space.
5 Click OK to finish the creation of an additional Microsoft FrontPage
account.
Changing Settings of Additional Microsoft FrontPage Accounts
 To change settings for an additional Microsoft FrontPage account:
1 Go to Domains > domain name > FrontPage Management.
2 Click the required account in the list.
3 Adjust the settings as necessary and click OK to save changes.
50
Hosting Web Sites
Removing Additional Microsoft FrontPage Accounts
 To remove an additional Microsoft FrontPage account:
1 Go to Domains > domain name > FrontPage Management.
2 Select the check box corresponding to the account you want to
remove.
3 Click
Remove Selected.
4 Confirm the removal and click OK.
Changing Microsoft FrontPage Settings (Windows
Hosting)
If you want, you can set Microsoft FrontPage to use its own IIS Index Server to build
the full-text index of your Web site.
 To make Microsoft FrontPage use its own IIS Index Server:
1 Go to Domains > domain name > FrontPage Management > Preferences.
2 Select Use the IIS Index Server check box and click OK.
If you use FrontPage forms that submit information by e-mail on your site, you
may want to specify the following preferences:

SMTP mail server that will be used for sending mail. By default, SMTP server specified in
the domain‘s DNS zone is used for sending mail. If no SMTP server is specified in
the zone, then FrontPage uses the mail service running on the server where the
domain (site) is hosted.

Sender’s e-mail address. By default, domain owner‘s e-mail address is used. If the
domain owner‘s e-mail address is not specified in domain owner‘s profile, then
FrontPage uses the e-mail address of the client, to whom the domain belongs. If the
client‘s e-mail address is not specified in the client‘s profile, then the server
administrator‘s e-mail address is used.
 To change the preferences:
1 Go to Domains > domain name > FrontPage Management > Preferences.
2 Under Mail Settings, specify the SMTP server and the e-mail address
you want to use, and then click OK.
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Publishing Sites with Adobe Dreamweaver
Before publishing a site from Dreamweaver, you need to define the site properties, that
is, you need to tell Dreamweaver where your site files are located on your computer,
and to specify the server to which you want to publish the site.
 To define a site in Dreamweaver:
1 From the Site menu, choose New Site. The Site Definition screen
opens.
2 Click the Advanced tab.
3 In the Local Info category, specify the following:

Site name. This will show in Web browser‘s title bar.

Local root folder. This is the folder on your computer where all of your site files
are stored. For example c:\My Site

Default images folder. Specify the folder where your site‘s graphic files are stored.
For example c:\My Site\images

HTTP address. Specify your domain name. For example, http://yourdomain.com
4 From the Category menu, select the Remote Info item.
5 From the Access menu, select the FTP option. Most likely, your server
supports publishing through FTP (File Transfer Protocol, commonly
used for transferring files over the Internet).
6 Specify the following settings:

FTP host. Type your FTP host name without the ftp:// prefix. For example,
your-domain.com.

Host directory. Specify the directory on the server where your site will reside. In
most cases, this is httpdocs.

Login and password. Specify the login name and password for access to the FTP
account.

Use passive FTP. Select this option only if your computer is behind a firewall.
7 To ensure that you specified the correct login and password, and that
Dreamweaver can connect to the server, click the Test button.
8 To save the settings, click OK.
 To publish your site:
1 Open your site in Dreamweaver.
2 From the Site menu, select the Put option (or press Ctrl+Shift+U
simultaneously).
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Previewing a Site
Once you published a site on the server, you may want to make sure that it functions
properly in the actual hosting environment. You can preview the site through your
favorite Web browser, even if the information on the domain name has not yet
propagated in the Domain Name System. Note that Adobe Flash and CGI scripts will
not work during preview. Also, site preview does not work for Web sites and Web
pages that include absolute paths to other files (like <a
href=‖http://domain.tld/image.gif‖>).
 To preview a site:
1 Go to Domains > domain name.
2 Click Site Preview.
Deploying Databases
If your Web server incorporates data processing applications or is designed to
generate Web pages dynamically, you will likely need a database for storing and
retrieving data. You can either create a new database for your site or import the data
from your previously backed up MySQL, PostgreSQL, or Microsoft SQL database.
In this section:
Creating or Importing a Database...................................................................... 53
Creating Database User Accounts .................................................................... 54
Changing Database User Passwords ................................................................ 54
Removing Database User Accounts .................................................................. 54
Removing Databases ........................................................................................ 55
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53
Creating or Importing a Database
 To create a new database on your hosting account:
1 Go to Domains > domain name > Databases and click Add New Database.
2 Enter a name for the database.
We recommend that you choose a name that starts with a Latin alphabet symbol
and comprises only alphanumeric and underscore symbols (up to 64 symbols).
3 Select the database type that you are going to use: MySQL,
PostgreSQL or Microsoft SQL Server.
4 Select the database server of the selected type from the list. Click OK.
5 To set up database administrator‘s credentials, click Add New Database
User.
6 Type a user name and a password that will be used for accessing the
contents of the database.
7 Click OK.
 To import an existing database:
1 Go to Domains > domain name > Databases and click Add New Database.
2 Enter a name for the database. We recommend that you choose a
name that starts with a Latin alphabet symbol and comprises only
alphanumeric and underscore symbols (up to 64 symbols).
3 Select the database type that you are going to use: MySQL,
PostgreSQL, or Microsoft SQL Server. Click OK.
4 To set up database administrator‘s credentials, click Add New Database
User.
5 Type a user name and a password that will be used for accessing the
contents of the database. Click OK.
6 Click the DB WebAdmin icon in the Tools group. An interface to
phpMyAdmin, phpPgAdmin, or ASPEnterpriseManager database
management tool will open in a separate browser window.
If you have a MySQL database:
1. Click Query window in the left frame, click the Import files tab,
2. Select the text file that contains the data and click Go.
3. Click the Insert data from a text file link.
If you have a MS SQL database:
1. Click the name of your database in the left frame
2. Click Query (the magnifying glass button)
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3. Copy the text of your script into the text area and click Run
Query.
To manage your databases and their contents, use your favorite MySQL, PostgreSQL,
or Microsoft SQL Server client or the Web based database management tool
accessible from Plesk Control Panel (Domains > domain name > Databases > database
name > DB WebAdmin).
Creating Database User Accounts
If you collaborate with other people on managing a Web site and wish to give them
access to the database, you should create separate user accounts for them.
 To create a database user account:
1 Go to Domains > domain name > Databases > database name, and click
Add New Database User.
2 Type a user name and a password that will be used for accessing the
contents of the database. Click OK.
Changing Database User Passwords
 To change password for a database user:
1 Go to Domains > domain name > Databases > database name > database
user name.
2 Type a new password and click OK.
Removing Database User Accounts
 To remove a database user account:
1 Go to Domains > domain name > Databases > database name.
2 Select a check box corresponding to the user account that you want
to remove.
3 Click
Remove Selected. Next, confirm removing and click OK.
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Removing Databases
 To remove a database with its contents:
1 Go to Domains > domain name > Databases.
2 Select a check box corresponding to the database that you want to
remove.
If the required check box appears grayed out, this means that this database is used
by a site application and you can remove it only by uninstalling the respective
application.
3 Click
Remove Selected.
4 Confirm removal and click OK.
Accessing Data From External Databases
(Windows Hosting)
If you want to access the data from an external database management system, you
should use Open Database Connectivity (ODBC) drivers. For example, you can install
a Microsoft Access ODBC driver, creating a connection to external Microsoft Access
database, and let your web applications use this database for storing their data.
In this section:
Creating Connections to External Databases by Installing New ODBC Drivers . 56
Changing Settings Of Existing ODBC Connections ........................................... 56
Removing Connections to External Databases.................................................. 56
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Creating Connections to External Databases by
Installing New ODBC Drivers
To let your Web applications use external databases for storing the data, you need to
create connections to these external databases by installing appropriate ODBC drivers.
 To install a new ODBC driver, creating a connection to an external database:
1 Go to Domains > domain name > ODBC Data Sources.
2 Click Add New ODBC DSN.
3 Specify the ODBC connection name and description in the
corresponding fields.
4 Select the required driver in the Driver field.
5 Click OK.
6 Choose the appropriate options on the driver configuration screen.
Typically, you should specify the path to the database, user
credentials and other connection options, depending on the selected
driver.
7 Click Test to check whether the connection will function properly with
provided settings. Click Finish to complete the creation.
Changing Settings Of Existing ODBC Connections
 To change settings of an existing ODBC connection:
1
2
3
4
Go to Domains > domain name > ODBC Data Sources.
Click the required connection name in the list.
Change the settings as needed.
Click Test to check whether the connection will function properly with
new settings. Click Finish to save changes.
Removing Connections to External Databases
 To remove a redundant ODBC connection:
1 Go to Domains > domain name > ODBC Data Sources.
2 Select the check box corresponding to a connection you want to
remove.
3 Click
Remove Selected, confirm the removal and click OK.
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Configuring Data Source Names for
Adobe ColdFusion (Windows Hosting)
If you are using Adobe ColdFusion, you can configure data source names (DSNs) for
ColdFusion through Plesk. Data name sources allow your ColdFusion Web
applications to use local and remote databases for processing and storing application
data.
In this section:
Creating a New Data Source Name .................................................................. 57
Changing Settings of a Data Source Name ....................................................... 58
Removing a Data Source Name ........................................................................ 58
Creating a New Data Source Name
 To create a new Data Source Name for Adobe ColdFusion on a domain:
1 Go to Domains > domain name > ColdFusion DSN and click Add New
ColdFusion DSN.
2 Specify the data source name and select the required driver for this
data source in the Driver menu. Click Next >>.
3 Choose the appropriate options on the driver configuration screen.
Typically, you should specify the path to the database, user
credentials and other connection options, depending on the selected
driver. Refer to Adobe ColdFusion documentation for more information
on the driver configuration options.
4 Click OK to finish.
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Changing Settings of a Data Source Name
 To change the settings of a data source name for Adobe ColdFusion on a domain:
1 Go to Domains > domain name > ColdFusion DSN and click the required
data source name in the list.
2 Specify the data source name and select the required driver for this
data source in the Driver menu. Click Next >>.
3 Choose the appropriate options on the driver configuration screen.
Typically, you should specify the path to the database, user
credentials and other connection options, depending on the selected
driver. Refer to Adobe ColdFusion documentation for more information
on the driver configuration options.
4 Click OK.
Removing a Data Source Name
 To remove a redundant ColdFusion DSN connection:
1 Go to Domains > domain name > ColdFusion DSN.
2 Select the check box corresponding to a DSN connection you want to
remove.
3 Click
Remove Selected, confirm the removal and click OK.
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Installing Applications
To enhance your Web site with valuable features, such as guest books, forums, hit
counters, photo galleries, and e-commerce solutions, you can install the respective
applications from the control panel‘s application vault (Domains > domain name > Site
Applications). The number and variety of available applications depend on your
provider‘s policy and your hosting plan.
 To install an application on your site:
1 Go to Domains > domain name > Site Applications. A list of applications
installed on your site will be displayed.
2 Click Add New Application icon in the Tools group.
3 In the left menu, select a category to which the application you need
belongs.
4 Select the required application in the list, and then click
Install.
5 Some applications will display a license agreement. Read the lice nse
agreement carefully, and if you agree with it, select the I agree check
box and click Next >>.
6 Specify whether you wish to create a hyperlink to the application and
place it in the control panel.
7 Specify the installation preferences and other information that may be
required by the application (the requirements may vary among
applications). Click Install.
8 If you have chosen to create a hyperlink button inside your control
panel, specify its properties:

Type the text that will show on your button in the Button label box.

Choose the location for your button. To place it on the domain administration
screen (Domains > domain name), select the Domain Administration page value as
the location. To place it in the left frame (navigation pane) of your control panel,
select the Navigation pane value.

Specify the priority of the button. The buttons you create will be arranged on the
control panel in accordance with the priority you define: the lower the number –
the higher is priority. Buttons are placed in the left-to-right order.

To use an image for a button background, type the path to its location or click
Browse to browse for the desired file. It is recommended that you use a 16x16
pixels GIF or JPEG image for a button to be placed in the navigation pane, and
32x32 pixels GIF or JPEG image for buttons placed in the main frame.

Type the hyperlink to be attached to the button into the URL box.

Using the check boxes, specify whether to include the data, such as domain id
and domain name to be transferred within the URL. These data can be used for
processing by external Web applications.

In the Context help tip contents input field, type in the help tip that will be displayed
when you hover the mouse pointer over the button.
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
Select the Open URL in the Control Panel check box if you wish the destination URL
to be opened in the control panel‘s right frame, otherwise leave this check box
unchecked to open the URL in a separate browser window.

If you wish to make this button visible to the domain owners and e-mail users
who you granted access to control panel, select the Visible to all sub-logins check
box.
9 Click OK to complete creation.
Now the application is installed and you can insert a link to this application into
the Web pages of your site, for example, on your home page. Otherwise, you
and your users will have to access this application by typing its URL, which can
be too long to remember.
 To access the Web interface of an application, do any of the following:

Type the URL in your browser. For example: http://your-domain.com/forum/.

Go to Domains > domain name > Site Applications, and click an icon
to the application you need.

If you chose to add a hyperlink button to your Plesk control panel during installation
of an application, then click the respective button on the domain administration
screen (Domains > domain name) or navigation pane.
, corresponding
 To reconfigure an application, change the application administrator’s password, or to
install a license key for a commercial application:
1 Go to Domains > domain name > Site Applications.
2 Сlick an icon
corresponding to the application.
 To upgrade an application to a newer version (if it is available on the server):
1 Go to Domains > domain name > Site Applications.
2 Click a corresponding shortcut in the U column.
 To uninstall an application:
1 Go to Domains > domain name > Site Applications, and select a check
box corresponding to the application that you no longer need.
2 Click
Remove Selected, confirm the removal and click OK. The
application will be uninstalled and its databases removed from the
server.
If you want a certain Web application to be started when someone visits the site, it can
be done by creating a default domain application.
 To set an application as default for a domain (available only for Windows hosting):
1 Go to Domains > domain name > Site Applications.
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61
2 Select a check box corresponding to Web Application you want to set
as default and click
Default. Click OK to confirm.
Now, when a user visits the site, he or she is taken to the default Web application‘s
pages.
In this section:
Installing Java Web Applications ....................................................................... 62
Installing ASP.NET Web Applications (Windows Hosting) ................................. 63
Installing Ruby Web Applications (Linux Hosting) .............................................. 64
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Installing Java Web Applications
You can install Java Web application packages in the Web archive format (WAR).
These Java applications are not distributed with Plesk, therefore you should obtain
them separately.
 To install a Java Web application:
1 Go to Domains > domain name > Java Applications and click Switch On.
This will start the Tomcat service, which provides an environment for Java code to
run in cooperation with a Web server.
2 Click Install New Application.
3 Specify the path to an application package you wish to install (this
can be an application package in WAR format saved on your
computer‘s hard drive), or click Browse to navigate to it, then click OK.
Now the application is installed and the respective entry is added to the list of installed
Java applications (Domains > domain name > Java Applications).
 To access the web interface of a Java Web application, do any of the following:

Go to Domains > domain name > Java Applications, and click a respective hyperlink in
the Path column.

Type the URL in your browser. For example: http://yourdomain.com:9080/storefront/.
 To stop, start or restart a Java Web application:
1 Go to Domains > domain name > Java Applications. A list of installed
applications will open.
2 Locate an application on the list, and use the icons in the right part of
the list to perform the required operations:

To start an application, click the icon
.

To stop an application, click the icon
.

To restart an application, click the icon
.
 To uninstall a Java Web application:
1 Go to Domains > domain name > Java Applications.
2 Select a check box corresponding to the application that you no
longer need. Click
Remove Selected, confirm the removal and click OK.
The application will be uninstalled and its databases removed from the server.
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Installing ASP.NET Web Applications (Windows
Hosting)
In addition to the applications from the Application Vault and Java Web Applications,
you can install ASP.NET Web application packages provided with Plesk.
 To install an application on your site:
1 Go to Domains > domain name > Site Applications > ASP.NET 1.1
Applications.
A list of ASP.NET 1.1 Web applications installed on your site will be displayed.
2 Click Install New Application in the Tools group. A list of site applications
available for installation will be displayed. To specify which
application you wish to install, select a radio button corresponding to
the application of your choice.
3 Click
Install.
4 Specify the domain folder in which the application should be installed,
database name for the application, and click Install.
Now the application is installed and you can insert a link to this application into the Web
pages of your site, for example, on your home page. Otherwise, you and your users will
have to access this application by typing its URL, which can be long enough to
remember.
 To access the Web interface of an application, do any of the following:

Type the URL in your browser. For example: http://your-domain.com/forum/.

Go to Domains > domain name > Site Applications > ASP.NET 1.1 Applications, and click
an icon , corresponding to the application.
 To reconfigure an application or change the application administrator’s password:
Go to Domains > domain name > Site Applications > ASP.NET 1.1 Applications, and click an
icon , corresponding to the application.
 To uninstall an application:
1 Go to Domains > domain name > Site Applications > ASP.NET 1.1
Applications, and select a check box corresponding to the application
that you no longer need.
2 Click
Remove Selected. The application will be uninstalled and its
databases removed from the server.
If you want a certain Web application to be started when someone visits a site, it can
be done by creating a default domain application.
 To set an application as default for a domain:
1 Go to Domains > domain name > Site Applications > ASP.NET 1.1
Applications.
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A list of application packages installed on the site will be displayed.
2 Select a check box corresponding to the application package you
want to set as default, then click
Default. Click OK to confirm the
creation of the default site application.
Now, when a user visits the site, he or she is taken to the default Web application‘s
pages.
Installing Ruby Web Applications (Linux Hosting)
You can install on your site custom Web applications developed in the Ruby
programming language.
 To install on your site an application written in Ruby:
1 Go to Domains > domain name > Web Hosting Settings.
2 Select the CGI and FastCGI check boxes, and click OK.
3 Connect to your FTP account, change to the /httpdocs directory,
and create a subdirectory where the application files will reside. Let‘s
call this directory your_application, for illustration purposes.
4 Upload the application files to the httpdocs/your_application
directory.
5 Create a file with name .htaccess in this directory, open it with a
text editor of your choice and add the following lines into the file:
RewriteEngine On RewriteRule ^$ /public/index.html [L]
RewriteCond %{REQUEST_URI} !^/your_application/public
RewriteRule ^(.*)$ /public/$1 [L] RewriteCond
%{REQUEST_FILENAME} !-f RewriteRule ^(.*)$
public/dispatch.fcgi/$1 [QSA,L]
6 Save the file.
7 Remove the file your_application/public/.htaccess
8 Open the file your_application/public/dispatch.fcgi with a
text editor and put the following lines there: #!/usr/bin/ruby
9 Save the file.
Now the Web application will be accessible at the following URL: http://yourdomain.com/your_application.
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65
Securing Web Sites
This chapter describes the measures for securing Web sites you host.
In this section:
Securing E-commerce Transactions with Secure Sockets Layer Encryption ..... 65
Restricting Bandwidth Usage for Sites............................................................... 73
Restricting the Amount of Simultaneous Connections to Sites .......................... 73
Protecting Sites From Bandwidth Stealing (Windows Hosting) .......................... 74
Restricting Access to Web Server‘s Resources with Password Protection ........ 74
Setting File and Directory Access Permissions (Linux Hosting) ......................... 77
Setting File and Directory Access Permissions (Windows Hosting) ................... 77
Securing E-commerce Transactions with Secure
Sockets Layer Encryption
If you are running an e-commerce business, you need to secure transactions between
your customers and your site. To prevent the valuable data, such as credit card
numbers and other personally identifiable information from stealing, you should use the
Secure Sockets Layer protocol, which encrypts all data and transfers them securely
over the SSL connection. And even if someone intercepts the data for malicious intent,
they will not be able to decrypt and use them.
To implement the Secure Sockets Layer protocol on your web server, you should
purchase an SSL certificate from a reputable certificate vendor (these vendors are
called Certificate Authorities), and then install this certificate on your site. To enable
SSL protection, you must host your site on a dedicated IP address, which is not shared
among other web sites.
There are numerous certificate authorities to choose from. When considering one, pay
attention to reputation and credibility of the CA. Knowing how long they have been in
business and how many customers they have will help you make the right choice.
Your Plesk control panel provides facilities for purchasing SSL certificates from
Comodo, GeoTrust, Inc and GoDaddy.
In this section:
Obtaining and Installing SSL Certificates from Comodo, GeoTrust, Inc. or GoDaddy
.......................................................................................................................... 66
Obtaining and Installing SSL Certificates from Other Certification Authorities.... 68
Creating and Installing Free Self-signed SSL Certificate ................................... 69
Uninstalling a Certificate from Your Site ............................................................ 70
Configuring Shared SSL and Master SSL Domain (Windows Hosting) .............. 71
Using SSL Certificate Shared By Another Domain (Windows Hosting Only) ..... 72
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Obtaining and Installing SSL Certificates from Comodo,
GeoTrust, Inc. or GoDaddy
 To purchase an SSL certificate through MyPleskCom online store and secure your
site:
1 Go to Domains > domain name > SSL Certificates. A list of SSL certificates
that you have in your repository will be displayed.
2 Click Add New Certificate.
3 Specify the certificate properties:

Certificate name. This will help you identify this certificate in the repository.

Encryption level. Choose the encryption level of your SSL certificate. We
recommend that you choose a value more than 1024 bit.

Specify your location and organization name. The values you enter should not
exceed the length of 64 symbols.

Specify the domain name for which you wish to purchase an SSL certificate.
This should be a fully qualified domain name. Example: www.your-domain.com.

Enter the domain administrator‘s e-mail address.
4 Make sure that all the provided information is correct and accurate, as
it will be used to generate your private key.
5 Click Buy Certificate. Your private key and certificate signing request will
be generated — do not delete them. MyPlesk.com login page will
open in a new browser window.
6 Register or login to an existing MyPlesk.com account and you will be
taken step by step through the certificate purchase procedu re.
7 Choose the type of certificate that you wish to purchase.
8 Click Proceed to Buy and order the certificate. In the Approver E-Mail dropdown box, please select the correct Approver e -mail.
9 The approver e-mail is an e-mail address that can confirm that
certificate for specific domain name was requested by an authorized
person.
10 Once your certificate request is processed, you will be sent a
confirmation e-mail. After you confirm, the SSL certificate will be sent
to your e-mail.
11 When you receive your SSL certificate, save it on your local machine
or network.
12 Return to the SSL Certificates repository (Domains > domain name > SSL
Certificates).
13 Click Browse in the middle of the page and navigate to the location of
the saved certificate. Select it, and then click Send File. This will upload
and install the certificate against the corresponding private key.
14 Return to your domain‘s administration screen (Domains > domain name)
and click Web Hosting Settings.
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15 Select the SSL certificate that you wish to install from the Certificate
menu.
If there is no Certificate menu on the screen, this means that you are on a shared
hosting account; therefore, you need to upgrade your hosting package and
purchase a dedicated IP address from your hosting provider.
16 Select the SSL support check box and click OK.
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Obtaining and Installing SSL Certificates from Other
Certification Authorities
 To secure your site with an SSL certificate from other certificate authorities:
1 Go to Domains > domain name > SSL Certificates. A list of SSL certificates
that you have in your repository will be displayed.
2 Click Add New Certificate.
3 Specify the certificate properties:

Certificate name. This will help you identify this certificate in the repository.

Encryption level. Choose the encryption level of your SSL certificate. We
recommend that you choose a value more than 1024 bit.

Specify your location and organization name. The values you enter should not
exceed the length of 64 symbols.

Specify the domain name for which you wish to purchase an SSL certificate.
This should be a fully qualified domain name. Example: www.your-domain.com.

Enter the domain administrator‘s e-mail address.
4 Make sure that all the provided information is correct and accurate, as
it will be used to generate your private key.
5 Click Request. Your private key and certificate signing request will be
generated and stored in the repository.
6 In the list of certificates, click the name of the certificate you need. A
page showing the certificate properties opens.
7 Locate the CSR section on the page, and copy the text that starts with
the line -----BEGIN CERTIFICATE REQUEST----- and ends with the line -----END
CERTIFICATE REQUEST----- to the clipboard.
8 Visit the Web site of the certification authorit y from which you want to
purchase an SSL certificate, and follow the links on their site to start a
certificate ordering procedure. When you are prompted to specify CSR
text, paste the data from the clipboard into the online form and click
Continue. The certification authority will create an SSL certificate in
accordance with the information you supplied.
9 When you receive your SSL certificate, save it on your local machine
or network.
10 Return to the SSL Certificates repository (Domains > domain name > SSL
Certificates).
11 Click Browse in the middle of the page and navigate to the location of
the saved certificate. Select it, and then click Send File. This will upload
and install the certificate against the corresponding private key.
12 Return to your domain‘s administration screen (Domains > domain name)
and click Web Hosting Settings.
13 Select the SSL certificate that you wish to install from the Certificate
menu.
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If there is no Certificate menu on the screen, this means that you are on a shared
hosting account; therefore, you need to upgrade your hosting package and
purchase a dedicated IP address from your provider.
14 Select the SSL support check box and click OK.
Creating and Installing Free Self-signed SSL Certificate
If you do not want to purchase SSL certificates, but still need to secure your site, you
can create a self-signed certificate and install it on your Web server. This will provide
data encryption; however, your customers‘ browsers will show warning messages
telling that your certificate is not issued by a recognized authority. Thus, using selfsigned certificates is not recommended as it will not instill confidence in customers, and
is likely to adversely affect your online sales.
 To secure your site with a self-signed SSL certificate:
1 Go to Domains > domain name > SSL Certificates. A list of SSL certificates
that you have in your repository will be displayed.
2 Click Add New Certificate.
3 Specify the certificate properties:

Certificate name. This will help you identify this certificate in the repository.

Encryption level. Choose the encryption level of your SSL certificate. We
recommend that you choose a value more than 1024 bit.

Specify your location and organization name. The values you enter should not
exceed the length of 64 symbols.

Specify the domain name for which you wish to generate an SSL certificate. For
example: www.your-domain.com.

Enter the domain owner‘s e-mail address.
4 Click Self-Signed. Your certificate will be generated and stored in the
repository.
5 Return to your domain‘s administration screen (Domains > domain name)
and click Web Hosting Settings.
6 Select the self-signed SSL certificate from the Certificate menu.
If there is no Certificate menu on the screen, this means that you are on a shared
hosting account; therefore, you need to upgrade your hosting package and
purchase a dedicated IP address from your hosting provider.
7 Select the SSL support check box and click OK.
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Uninstalling a Certificate from Your Site
 To uninstall a certificate from your site and disable SSL protection:
1 Make sure that the certificate you want to remove is not used at the
moment.
2 Go to Domains > domain name > Web Hosting Settings. The Certificate menu
indicates which SSL certificate is currently used.
3 If the certificate that you want to remove is currently in use, you
should first release it: in the Certificate drop-down box, select another
certificate and click OK.
4 Remove the certificate from repository.
5 To permanently remove the certificate from repository, go to Domains >
domain name > SSL Certificates.
6 Select a check box corresponding to the certificate that you no longer
need and click
Remove Selected.
7 Confirm removal and click OK.
8 Disable SSL support if you no longer need it: Go to Domains > domain
name > Web Hosting Settings.
9 Clear the SSL support check box and click OK.
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Configuring Shared SSL and Master SSL Domain (Windows
Hosting)
Shared SSL is a means of securing the access to a site with SSL (Secure Sockets
Layer) for site owners without having them purchase their own SSL certificate. Web
sites that employ shared SSL are, in fact, using the certificate shared by another
domain. The domain that shares its SSL certificate with others is called Master SSL
Domain. Before your domains can use shared SSL, you need to configure the Master
SSL Domain. It can be done on the server level, so that in theory any domain, including
yours, can use shared SSL, and on the client level, so that only your domains can use
shared SSL.
 To configure the Master SSL Domain and enable shared SSL for your domains:
1 On your Home page, click Shared SSL.
2 Select the Switch on shared SSL check box.
3 Select the required domain name. Only those domains that are hosted
by you and have SSL enabled, are present in the list.
4 Click OK.
 To disable shared SSL for your domains:
1 On your Home page, click Shared SSL.
2 Clear the Switch on shared SSL check box.
3 Click OK.
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Using SSL Certificate Shared By Another Domain (Windows
Hosting Only)
Shared SSL is a means of securing the access to a site with SSL (Secure Sockets
Layer) without purchasing your own SSL certificate. Web sites that employ shared SSL
are, in fact, using the certificate shared by another domain. The domain that shares its
SSL certificate with others is called Master SSL Domain.
Note. In order to use shared SSL, the Master SSL Domain should be set either by your
server administrator or by you on another domain, if you have the permission to do so.
 To use SSL certificate of the Master SSL Domain, enabling shared SSL use:
1 Go to Domains > domain name > Shared SSL.
2 Select the Switch on shared SSL check box.
3 Specify the virtual directory name in the corresponding input field.
The virtual directory with the supplied name will be create d on the
Master SSL Domain. This directory will be used for accessing your
site through SSL.
For example, let us suppose that you have a domain named mydomain.com,
Master SSL Domain is defined as master_ssl_domain.com, and the virtual directory
name you supplied is my_virtual_dir. In this case, to access your site through
SSL, you need to use the following address:
https://master_ssl_domain.com/my_virtual_dir.
Note. You cannot use your domain name (e.g., mydomain.com) to access your site
via SSL if you are using shared SSL.
4 Select the directory where protected content is located on your
domain. The documents within specified directory will be accessible
only through SSL. You can only choose either httpdocs or
httpsdocs as a target directory.
5 To make your domain accessible via SSL only, select the Require SSL
check box.
6 Click OK.
 To stop using SSL certificate of the Master SSL Domain, disabling shared SSL use:
1 Go to Domains > domain name > Shared SSL.
2 Clear the Switch on shared SSL check box.
3 Click OK.
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Restricting Bandwidth Usage for Sites
To avoid excessive usage of bandwidth, which can lead to resources overage, you can
limit bandwidth usage for a site.
 To limit the bandwidth for a site:
1 Go to Domains > domain name > Bandwidth Limiting.
2 Select the Switch on bandwidth limiting check box.
3 Specify the maximum speed (measured in KB per second) that a
domain can share between all its connections in the Maximum network
use (KB/S) field.
4 Click OK.
Restricting the Amount of Simultaneous Connections
to Sites
To avoid Denial Of Service attacks and to prevent excessive usage of bandwidth, you
can set a limit of maximum number of simultaneous web connections your domain can
have.
 To limit the maximum number of simultaneous connections to a Web site:
1 Go to Domains > domain name > Bandwidth Limiting.
2 Select the Switch on connections limiting check box.
3 Specify the maximum number of simultaneous connections in the
Connections limited to field.
4 Click OK.
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Protecting Sites From Bandwidth Stealing (Windows
Hosting)
Hotlinking (also called file leeching, remote linking, direct linking, bandwidth stealing or
bandwidth banditism) is a term used for describing a situation when a Web page of one
domain owner is directly linking to images (or other multimedia files) on the Web pages
of another domain owner, usually using an <IMG> tag. If your domains are hotlinked,
you may face the problem of excessive bandwidth usage.
 To protect a domain from hotlinking:
1 Go to Domains > domain name > Hotlink Protection.
2 Click Switch On to enable the protection from hotlinking.
3 Specify the extensions of files you wish to be protected from
hotlinking (for example, jpg, bmp, and so on) in the Protected files
extensions field. When listing several file extensions, separate them
with spaces.
4 Click OK.
Restricting Access to Web Server’s Resources with
Password Protection
If you have URLs on your site that only authorized users should see, restrict access to
these URLs with password protection.
In this section:
Protecting a Resource ....................................................................................... 75
Specifying Authorized Users ............................................................................. 76
Unprotecting a Resource ................................................................................... 76
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Protecting a Resource
 To password protect a directory in your site and to specify authorized users:
1 Go to Domains > domain name > Password Protected Directories.
2 Click Add New Directory.
3 Specify the path to the directory that you wish to password protect.
This can be any directory existing in your site, for example: /private. If the
directory that you would like to protect has not yet been created, specify the path
and the directory name – Plesk will create it for you.
4 Specify in what location (also called document root) your password
protected directory resides or will reside. For example:

To protect the httpdocs/private directory, type ‗/private‘ in the Directory
name box and select the Non-SSL check box.

To protect the httpsdocs/private directory, type ‗/private‘ in the Directory
name box and select the SSL check box.

To protect your CGI scripts stored in the cgi-bin directory, leave ‗/‘ in the
Directory name box and select the cgi-bin check box. Make sure there are no
white spaces after the slash symbol; otherwise, a protected directory will be
created with the name consisting of white spaces.
5 In the Header Text box, type a resource description or a welcoming
message that your users will see when they visit your protected area.
6 Click OK. The directory you specified will be protected.
7 To add authorized users, click Add New User.
8 Specify the login name and password that will be used for accessing
the protected area. The password should be from 5 to 14 symbols in
length. Click OK.
9 To add more authorized users for this protected resource, repeat the
steps 7 and 8.
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Specifying Authorized Users
 To add an authorized user of a protected directory:
Go to Domains > domain name > Password Protected Directories.
Click the name of the directory you need.
Click the Add New User icon.
Specify the login name and password that will be used for accessing
the protected area. The password should be from 5 to 14 symbols in
length.
5 Click OK.
1
2
3
4
 To change password for an authorized user of a protected directory:
1 Go to Domains > domain name > Password Protected Directories.
2 Click the name of the directory you need. A list of authorized users
will open.
3 Click the user‘s name.
4 Specify the new password and re-type it for confirmation.
5 Click OK.
 To revoke a permission to access the protected directory from a user:
1 Go to Domains > domain name > Password Protected Directories.
2 Click the name of the directory you need. A list of authorized users
will open.
3 Select a check box corresponding to the user‘s name.
4 Click
Remove Selected. Confirm the operation and click OK.
Unprotecting a Resource
 To remove password protection and make the resource available to the public:
1 Go to Domains > domain name > Password Protected Directories. A list of
password protected directories will open.
2 Select a check box corresponding to the name of the directory, from
which you want to remove protection.
3 Click
Remove Selected. The protection will be removed and the
contents of the directory will be accessible to the public without
restrictions.
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Setting File and Directory Access Permissions (Linux
Hosting)
 To review or change the permissions set for files and directories:
1 Go to Domains > domain name.
2 Click File Manager.
The permissions are represented as three sets of symbols, for example, ‗rwx
rwx r--‗. The first set tells what the owner of the file or directory can do with it;
the second tells what the user group, the file or directory belongs to, can do with
the file or directory; the third set indicates what other users (the rest of the world,
i.e. Internet users visiting a site) can do with the file or directory. R means the
permission to read the file or directory, W means the permission to write to the
file or directory, and X means the permission to execute the file or look inside
the directory.
To modify permissions for a file or directory, in the Permissions column, click the
respective hyperlink representing the set of permissions. Modify the permissions
as desired and click OK.
Setting File and Directory Access Permissions
(Windows Hosting)
Plesk provides setting up file and folder access permissions, including defining special
permissions and permissions inheritance, similarly to the way it is presented in
Windows interface.
Note. For security reasons, permissions for Administrators, SYSTEM and Plesk
Domain Administrator cannot be changed or removed.
In this section:
Setting and Changing Access Permissions for Groups and Users..................... 78
Removing Access Permissions from Groups and Users .................................... 79
Setting Up Access Permissions Inheritance for Files and Folders ..................... 79
Setting, Changing and Removing Special Access Permissions ......................... 80
Setting Access Permissions for Virtual Directories ............................................ 80
Repairing Access Permissions .......................................................................... 81
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Hosting Web Sites
Setting and Changing Access Permissions for Groups and
Users
 To set or change access permissions for a group or user:
1 Go to Domains > domain name > File Manager.
2 Click
corresponding to the required file or folder.

To change or remove permissions from a group or user, click the required name
in the Group or user names list.

To set permissions for a group or user, which is not in the Group or user names
list, select the required user/group name from the drop-down box located above
the list and click : the user/group appears in the list. Select it.
3 To allow or deny permissions to a selected group/user, select the
Allow or Deny check boxes corresponding to permissions listed under
Permissions for [user/group name].
Note. If check boxes in Allow and/or Deny columns are shaded, it means that the
corresponding permissions are inherited from a parent folder.

To deny the permission, which are inherited from a parent object as allowed,
select the required check boxes under Deny. This will override inherited
permissions for this file/folder.

To allow the permission, which are inherited from a parent object as denied,
clear the Allow inheritable permissions from the parent to propagate to this object and all
child objects. Include these with entries explicitly defined here check box: this removes
the inherited permissions. Then select the required check boxes under Allow and
Deny.
4 Click OK.
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Removing Access Permissions from Groups and Users
 To remove access permissions from a group or user:
1 Go to Domains > domain name > File Manager.
2 Click
corresponding to the required file or folder.
3 Select the required name in the Group or user names list and click
to it.
next
Note: The
icons appear unavailable for entries with permissions inherited from a
parent object.
4 Select the required entry.
5 Clear the Allow inheritable permissions from the parent to propagate to this object
and all child objects. Include these with entries explicitly defined here check box.
6 Select the entry again and click
7 Click OK.
.
Setting Up Access Permissions Inheritance for Files and Folders
 To set up access permissions inheritance for files and folders:
1 Go to Domains > domain name > File Manager.
2 Click an icon
corresponding to the required file or folder.
3 To make the file/folder inherit permissions from a parent folder (if it
does not), select the Allow inheritable permissions from the parent to propagate
to this object and all child objects. Include these with entries explicitly defined here
check box.
4 To make the files and folders, which are contained in this folder,
inherit the folder permissions defined here, select the Replace permission
entries on all child objects with entries shown here that apply to child objects check
box.
5 Click OK.
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Setting, Changing and Removing Special Access Permissions
You can also set, change and remove special permissions including advanced
management of folder permissions inheritance. In Advanced permissions management
mode, several permission entries can be associated with a single group or user, each
containing different set of permissions. Also, the list of permissions in Advanced mode is
more detailed and gives more opportunities for fine-tuning file/folder permissions. It
contains permissions that cannot be seen in Microsoft Windows interface, but present
combinations of native Microsoft Windows permissions. They are Read Control, Write
Control, and Execute Control.
 To set, change or remove file/folder special permissions:
1 Go to Domains > domain name > File Manager.
2 Click an icon
corresponding to the required file or folder.
3 Click Advanced.

To create a permission entry for a group or user, select the required name from
the Group or user names list and click .

To set or change file/folder permissions for a group or user, select the required
name from the Group or user names list, select the required Allow and Deny check
boxes corresponding to permissions listed under Permissions for [group/user
name].

To remove a permission entry for a group or user, select the required name from
the Group or user names list and click .

To make child objects of a folder inherit its permissions defined under
Permissions for [group/user name], select the Replace permission entries on all child
objects with entries shown here that apply to child objects check box, and select check
boxes in the Apply onto: list which correspond to objects you want to inherit the
permissions.
4 Click OK.
Setting Access Permissions for Virtual Directories
Access permissions can also be applied to virtual (Web) directories.
 To set access permissions for a virtual directory:
1 Go to Domains > domain name > Virtual Directories.
2 Navigate the web site structure and click the required director y.
3 Click Permissions in the Tools group and set access permissions for this
virtual directory, as described in the sections above.
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Repairing Access Permissions
If some scripts on your sites stop working, this might be due to the incorrectly defined
or corrupted file and folder access permissions. It is advised to run check and repair
process to restore proper access permissions, thereby restoring scripts functioning.
 To check and repair access permissions for a domain or a group of domains, restoring
scripts functioning:
1 Click the Domains shortcut in the navigation pane.
2 Select the check boxes corresponding to the domain names you want
to perform permissions check on.
3 Click
Check permissions.
4 Adjust the settings as required:

Clear the Check-only mode check box to check and repair access permissions.
Leave the Check-only mode check box selected to run the checking in the readonly mode, when permissions are only checked (with errors reported), but not
fixed.

Leave the Send notification by e-mail check box selected to receive check and
repair report by e-mail, and specify the required e-mail address in this field.
5 Click OK. Plesk will start checking permissions and correcting them, if
the corresponding option is set. Please note that this procedure might
take a lot of time, depending on the complexity of file and folder
structure of your domains.
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Organizing Site Structure with
Subdomains
Subdomains are additional domain names that enable you to:

Organize logically the structure of your site

Host additional Web sites or parts of a Web site on the same server without the
need to pay for registration of additional domain names
An example of using subdomains:
You have a Web site your-product.com dedicated to promoting your software product.
For publishing user‘s guides, tutorials and list of frequently asked questions, you can
organize the subdomain ‗userdocs‘ so that your users will be able to access online user
documentation directly by visiting the domain name userdocs.your-product.com.
In this section:
Setting Up Subdomains (Linux Hosting) ............................................................ 83
Setting Up Subdomains (Windows Hosting) ...................................................... 84
Removing Subdomains ..................................................................................... 86
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83
Setting Up Subdomains (Linux Hosting)
 To set up a subdomain:
1 Go to Domains > domain name > Subdomains.
2 Click the Add New Subdomain icon.
3 Type the subdomain name as desired. This can be, for example, a
topic of your site, organization department, or any other combination
of letters, numbers and hyphens (up to 63 characters in length).
The subdomain name must begin with an alphabet character. Subdomain names
are case insensitive.
4 If this subdomain will require secure transactions, select the SSL
support check box. Then, the SSL certificate installed under the parent
domain will be used for encrypting transactions.
By default, when you publish the site, you need to upload the web content that
should be accessible via secure connections to the httpsdocs directory, and the
content that should be accessible via plain HTTP, to the httpdocs directory. For
your convenience, you can choose to publish all content through a single location –
httpdocs directory, to do this, select the option Use a single directory for housing SSL
and non-SSL content.
5 If this subdomain will hold a part of your own Web site that you
manage on your own, leave the Use the FTP user account of the parent domain
option selected. If this subdomain will hold a separate web site that
will belong to or will be managed by another person, select the Create a
separate user account for this subdomain option, and specify the login name
and password that will be used for accessing the web space through
FTP and publishing web site content.
6 If you wish to limit the amount of disk space that can be occupied by
Web content under this subdomain, type the desired value in
megabytes into the Hard disk quota box.
When the specified limit is exceeded, you will not be able to add files to the web
space, and editing existing files may corrupt them.
7 Specify the programming languages in which your Web site is
developed. Otherwise, your Web site may not function properly.
For example, if your Web site is written mainly in ASP and uses some applications
written in PHP, such as those from the Application Vault (Domains > domain name>
Site Applications), select the ASP support and PHP support check boxes.
8 To complete the setup, click OK. It may take up to 48 hours for the
information on new subdomain to spread in the Domain Name System
and become available to the Internet users.
To publish web content to the subdomain‘s Web space, follow the instruction presented
in the Creating and Publishing a Site (see page 43) section.
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Setting Up Subdomains (Windows Hosting)
 To set up a subdomain:
1 Go to Domains > domain name > Subdomains.
2 Click Add New Subdomain.
3 Select the required Hosting type and click OK:

Select Physical hosting to create a virtual host for the domain.

Select Subdomain on subfolder to create a virtual subdomain. Subdomain on
subfolder will use physical structure of the domain. The creation of a separate
FTP user account will be not possible: the FTP user account of the domain will
be used.
4 Type the subdomain name as required. This can be, for example, a
topic of a site, organization department, or any other combination of
letters, numbers and hyphens (up to 63 characters in length). To add
the WWW prefix, select the appropriate check box.
The subdomain name must begin with an alphabet character. Subdomain names
are case insensitive.
5 If you are creating subdomain on subfolder, specify the physical
location for the subdomain files in the Site home directory field:

Clear the Create physical directory for subdomain check box and specify the existing
directory to the right of httpdocs field. You can click
to browse for the required
directory, select it and click OK.

Leave the Create physical directory for subdomain check box selected to create a
corresponding physical directory with the same name as the subdomain.
6 If you are creating subdomain with physical hosting, specify the FTP
user account for it:

If this subdomain will hold a part of your own Web site that you manage on your
own, leave the Use the FTP user account of the main domain option selected.

If this subdomain will hold a separate web site that will belong to or will be
managed by another person, select the Create a separate user account for this
subdomain option, and specify the login name and password that will be used for
accessing the web space through FTP and publishing web site content. Specify
the hard disc quota in the appropriate field in megabytes or leave the Unlimited
check box selected. When the specified limit is exceeded, you will not be able to
add files to the web space, and editing existing files may corrupt them.
7 If you wish to limit the amount of disk space that can be occupied by
web content under this subdomain, type the desired value in
megabytes into the Hard disk quota box.
When the specified limit is exceeded, you will not be able to add files to the web
space, and editing existing files may corrupt them.
8 Leave the Create and publish site with Sitebuilder check box selected to be
able to access Sitebuilder and build web site through your Plesk
control panel interface. When the Create and publish site with Sitebuilder
option is selected, a site will be created in Sitebuilder.
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All publishing parameters will be set in the paths predefined: for subdomain with
Physical hosting - /subdomains/SUBDOMAINNAME/httpdocs/sitebuilder; for
subdomain with Subdomain on subfolder - /httpdocs/SUBDOMAINNAME/.
9 If you want to enable Microsoft FrontPage support, select the appropriate
check box. Enable or disable Remote Microsoft FrontPage authoring by
selecting the appropriate option.
10 Specify the programming languages support in the Services group by
selecting the required languages. Use select all or clear all to select or
clear all of the languages available.
If the ASP.NET support is disabled on the domain for which you are creating
subdomain, it is also unavailable on Subdomain on subfolder. In case the ASP.NET
support is enabled on the domain, the ASP.NET is available for subdomain created
on a subfolder.
11 To allow you to view the information on the number of people visited
the site and the pages of the site they viewed, select a module in Web
statistics drop-down menu and select the accessible via password protected
directory /plesk-stat/ check box, if required. This will install the selected
statistical software module, which will generate reports and place
them into the password protected directory. The subdomain
administrator will then be able to access Web statistics a t the URL:
https://subdomain.domain.com/plesk-stat/ using their FTP account
login and password.
Note. If subdomain administrator changes the FTP credentials, web statistics
access credentials do not change. The original login and password specified upon
the subdomain creation should always be used for accessing password-protected
Web statistics directory.
12 Select the Additional write/modify permissions option if this subdomain‘s
Web applications will use a file-based database (like Jet) located in
the root of httpdocs or httpsdocs folders. Please note that
selecting this option might seriously compromise the web site
security.
13 To complete the setup, click OK. It may take up to 48 hours for the
information on new subdomain to spread in the Domain Name System
and become available to the Internet users.
To publish Web content to the subdomain‘s Web space, follow the instruction
presented in the Creating and Publishing a Site (see page 43) section.
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Removing Subdomains
 To remove a subdomain with its Web content:
1 Go to Domains > domain name > Subdomains.
2 Select a check box corresponding to the subdomain name that you
wish to remove, and click
Remove Selected.
3 Confirm removal and click OK. The subdomain configuration and its
Web content will be removed from the server.
Setting Up Additional Domain Names for a
Site (Domain Aliases)
If you have registered with a domain name registrar several domain names that you
would like to point to the same Web site that you host on this server, you should set up
domain aliases.
If you need to serve several domain names that point to a Web site hosted on another
server, you should set up domain forwarding: see the Serving Domain Names for Sites
Hosted on Other Servers (Domain Forwarding) section for instructions.
In this section:
Setting Up a Domain Alias................................................................................. 87
Modifying Properties of a Domain Alias ............................................................. 88
Removing a Domain Alias ................................................................................. 88
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87
Setting Up a Domain Alias
 To set up a domain alias:
1 Go to Domains > domain name > Domain Aliases.
2 Click the Add Domain Alias icon.
3 Type the desired domain alias name, for example alias.com.
Domain aliases can comprise letters, digits and hyphens. Each part of the domain
alias between dots should not be longer than 63 symbols.
4 Select the Synchronize DNS zone with the primary domain check box if you
want the domain alias to use the same DNS zone resource records as
in primary domain. With this setting, any subsequent changes in
resource records of the primary domain‘s zone will be applied to the
DNS zone of this domain alias.
5 Select the Mail check box, if you want e-mail directed at the e-mail
addresses under the domain alias to be redirected to the e -mail
addresses under your original domain name.
Example: You have an e-mail address mail@yourdomain.com. You have set up an
alias for your domain name, for example, alias.com. If you want to receive mail to
your mailbox mail@yourdomain.com when it is sent to mail@alias.com, select the
Mail check box.
6 Select the Web check box. Otherwise, the web server will not serve the
web content to users coming to your site by typing the domain alias in
their browsers.
7 Select the Java Web applications check box if you have Java applications
installed on your site and you want them to be accessible through the
domain alias.
8 Click OK.
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Modifying Properties of a Domain Alias
 To change the properties of an alias:
1
2
3
4
Go to Domains > domain name > Domain Aliases.
Click the alias name you need.
Click Preferences in the Tools group.
Modify the domain alias properties as required and click OK.
 To modify resource records in the DNS zone of a domain alias:
1 Go to Domains > domain name > Domain Aliases.
2 Click the alias name you need.
3 Click DNS Settings.
4 Add, edit or remove the resource records as required:

To add a resource record to the zone, click Add New Record. Specify the required
values and click OK to write the values to the zone.

To modify a resource record, under the Host column, click a hyperlink
corresponding to the record you need.

To remove a record, select a check box corresponding to the record you wish to
remove and click
Remove Selected.
Removing a Domain Alias
 To remove an alias from a domain:
1 Go to Domains > domain name > Domain Aliases.
2 Select a check box corresponding to the domain alias that you want to
remove.
3 Click
Remove Selected.
4 Confirm removal and click OK.
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Hosting Personal Web Pages on Your
Web Server
You can host on your Web server personal Web pages for individuals who do not need
their own domain names. This service is popular with educational institutions that host
non-commercial personal pages of their students and staff.
These pages usually have Web addresses like http://your-domain.com/~username.
 To accommodate a personal Web page on your server, allocate a separate Web space
and set up an FTP account for publishing:
1 Go to Domains > domain name > Web Users.
2 Click Preferences.
3 If you wish to allow execution of scripts embedded in personal web
pages, select the Allow the web users scripting check box.
4 Click OK.
The settings you have defined at the step 4 are common for all personal Web
pages you might host on your Web server. Therefore, you will not need to perform
steps 3 to 6 next time you set up a Web space for a personal Web page.
5 Click Add New Web User.
6 Specify a user name and password that will be used for accessing the
web space through FTP and publishing the Web page.
You can use only lower-case alphanumeric, hyphen and underscore symbols in
user name. The user name should begin with an alphabet character. It cannot
contain white spaces. The password cannot contain quotation marks, white space,
user‘s login name, and should be between 5 and 14 characters in length.
7 If you wish to limit the amount of disk space that can be occupied by
the Web page content, type the desired value in megabytes into the
Hard disk quota box.
When the specified limit is exceeded, the Web page owner will not be able to add
files to his or her Web space.
8 Specify the programming languages that should be supported for the
Web page.
For example, if the web page is written in PHP, select the PHP support check box.
9 Select the Additional write/modify permissions option if this personal web
page‘s Web applications will use a file-based database (like Jet)
located in the root of httpdocs or httpsdocs folders. Please note
that selecting this option might seriously compromise the web site
security.
10 Click OK.
Now you can tell your user the FTP account credentials, so that he or she can
publish their Web page.
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In this section:
Changing FTP Password for a Web Page Owner .............................................. 90
Allocating More Disk Space to the Web Page Owner ........................................ 90
Removing Web Page Owner‘s Account ............................................................. 90
Changing FTP Password for a Web Page Owner
 To change FTP password for a web page owner:
1 Go to Domains > domain name > Web Users.
2 Click the user name you need.
3 Type the new password into the New password and Confirm password
boxes.
4 Click OK.
Allocating More Disk Space to the Web Page Owner
 To allocate more disk space to the web page owner:
1 Go to Domains > domain name > Web Users.
2 Click the user name you need.
3 Type the amount of disk space in megabytes into the Hard disk quota
box.
4 Click OK.
Removing Web Page Owner’s Account
 To remove a Web page owner’s account together with their Web page:
1 Go to Domains > domain name > Web Users.
2 Select a check box corresponding to the user account you want to
remove and click
Remove Selected.
3 Confirm removal and click OK.
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Setting Up Anonymous FTP Access to the
Server
If you host a site on a dedicated IP address, you can set up a directory within the site,
where other users will be able to anonymously download or upload files through FTP.
Once anonymous FTP is enabled, the users will be able to log in to the ftp://ftp.yourdomain.com with the ―anonymous‖ login name and any password.
 To allow anonymous FTP access:
1 Go to Domains > domain name > Anonymous FTP.
2 To activate anonymous FTP service, click the Switch On icon.
3 To set up a welcoming message to be displayed when users log in to
FTP site, select the Display login message check box and type the
message text in the input field as desired.
Note that not all FTP clients display welcoming messages.
4 To allow visitors to upload files to the /incoming directory, select
the Allow uploading to incoming directory check box.
5 To allow users to create subdirectories in the /incoming directory,
select the Allow creation of directories in the incoming directory check box.
6 To allow downloading files from the /incoming directory, select the
Allow downloading from the incoming directory check box.
7 To limit the amount of disk space that can be occupied by uploaded
files, clear the Unlimited check box corresponding to the Limit disk space in
the incoming directory option, and specify the amount in kilobytes.
This is the hard quota: the users will not be able to add more files to the directory
when the limit is reached.
8 To limit the number of simultaneous connections to the anonymous
FTP server, clear the Unlimited check box corresponding to the Limit
number of simultaneous connections option and specify the number of
allowed connections.
9 To limit the bandwidth for anonymous FTP connections, clear the
Unlimited check box corresponding to the Limit download bandwidth for this
virtual FTP domain option and enter the maximum bandwidth in kilobytes
per second.
10 Click OK.
 To modify settings for anonymous FTP server or to switch it off:
1 Go to Domains > domain name > Anonymous FTP.
2 Adjust the settings as required and click OK. To switch off the
anonymous FTP service, click the Switch Off icon in the Tools group.
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Customizing Web Server Error Messages
(Linux Hosting)
When visitors coming to your site request pages that the Web server cannot find, the
Web server generates and displays a standard HTML page with an error message. The
standard error messages may inform of problems, but they do not usually say how to
resolve them or how to get the lost visitor on his way, and they also look dull.
You may want to create your own error pages and use them on your Web server. With
Plesk Control Panel you can customize the following error messages:

400 Bad File Request. Usually means the syntax used in the URL is incorrect (for
example, uppercase letter should be lowercase letter; wrong punctuation marks).

401 Unauthorized. Server is looking for some encryption key from the client and is not
getting it. Also, wrong password may have been entered.

403 Forbidden/Access denied. Similar to 401; a special permission is needed to access
the site - a password and/or username if it is a registration issue.

404 Not Found. Server cannot find the requested file. File has either been moved or
deleted, or the wrong URL or document name was entered. This is the most
common error.

405 Method Not Allowed. The method specified in the Request-Line is not allowed for
the resource identified by the Request-URI.

406 Not Acceptable. The resource identified by the request is only capable of
generating response entities which have content characteristics not acceptable
according to the accept headers sent in the request.

407 Proxy Authentication Required. This code is similar to 401 (Unauthorized), but
indicates that the client must first authenticate itself with the proxy.

412 Precondition Failed. The precondition given in one or more of the request-header
fields evaluated to false when it was tested on the server. This response code
allows the client to place preconditions on the current resource metainformation
(header field data) and thus prevent the requested method from being applied to a
resource other than the one intended.

414 Request-URI Too Long. The server is refusing to service the request because the
Request-URI is longer than the server is willing to interpret. This rare condition is
only likely to occur when a client has improperly converted a POST request to a
GET request with long query information, when the client has descended into a URI
―black hole‖ of redirection (e.g., a redirected URI prefix that points to a suffix of
itself), or when the server is under attack by a client attempting to exploit security
holes present in some servers using fixed-length buffers for reading or manipulating
the Request-URI.

415 Unsupported Media Type. The server is refusing to service the request because
the entity of the request is in a format not supported by the requested resource for
the requested method.

500 Internal Server Error. Could not retrieve the HTML document because of serverconfiguration problems.
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
501 Not Implemented. The server does not support the functionality required to fulfill
the request. This is the appropriate response when the server does not recognize
the request method and is not capable of supporting it for any resource.

502 Bad Gateway. The server, while acting as a gateway or proxy, received an invalid
response from the upstream server it accessed in attempting to fulfill the request.
 To configure Plesk Control Panel ’s Web server to show your custom error pages:
1 Switch on support for custom error documents through Plesk Control
Panel: Go to Domains > domain name > Web Hosting Settings. Select the
Custom error documents check box and click OK.
2 Connect to your FTP account on the Plesk server, and go to the
error_docs directory.
3 Edit or replace the respective files. Be sure to preserve the correct file
names:

400 Bad File Request - bad_request.html

401 Unauthorized - unauthorized.html

403 Forbidden/Access denied - forbidden.html

404 Not Found - not_found.html

405 Method Not Allowed - method_not_allowed.html

406 Not Acceptable - not_acceptable.html

407 Proxy Authentication Required proxy_authentication_required.html

412 Precondition Failed - precondition_failed.html

414 Request-URI Too Long - request-uri_too_long.html

415 Unsupported Media Type - unsupported_media_type.html

500 Internal Server Error - internal_server_error.html

501 Not Implemented - not_implemented.html

502 Bad Gateway - bad_gateway.html
4 Wait for a few hours till your Web server is restarted. After that, the
Web server will start using your error documents.
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Customizing Web Server Error Messages
(Windows Hosting)
When visitors coming to a site request pages that the Web server cannot find, the Web
server generates and displays a standard HTML page with an error message. The
standard error messages may inform of problems, but they do not usually say how to
resolve them or how to get the lost visitor on his way, and they also look dull.
You may want to create your own error pages and use them on your Web server. The
following error messages are the ones customized most often:

400 Bad File Request. Usually means the syntax used in the URL is incorrect (e.g.,
uppercase letter should be lowercase letter; wrong punctuation marks).

401 Unauthorized. Server is looking for some encryption key from the client and is
not getting it. Also, wrong password may have been entered.

403 Forbidden/Access denied. Similar to 401; a special permission is needed to
access the site – a password and/or username if it is a registration issue.

404 Not Found. Server cannot find the requested file. File has either been moved or
deleted, or the wrong URL or document name was entered. This is the most
common error.

500 Internal Server Error. Could not retrieve the HTML document because of
server-configuration problems.
 To configure Plesk Control Panel’s Web server to show custom error pages for a
domain:
1 Switch on support for custom error documents through Plesk Control
Panel.
1. Go to Domains > domain name > Web Hosting Settings.
2. Select the Custom error documents check box.
3. Click OK.
2 Go to Domains > domain name > Virtual Directories to see the list of error
documents for the root Web directory (error documents located here
are used for all domain Web pages). If you want to customize error
pages for a certain Web directory, go to that directory.
3 Click Error Documents tab and click the required error document in the
list.

To use the default document provided by IIS for this error page, select Default in
the Type menu.

To use a custom HTML document already located in the error_docs directory
on a domain, select File in the Type menu and specify the file name in the
Location field.
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
To use a custom HTML document located in directory other than error_docs
on a domain, select URL in the Type menu and enter the path to your document
in the Location field. The path should be relative to the virtual host root (that is,
<vhosts>\<domain>\httpdocs).
For example, you have created a file forbidden_403_1.html and saved it in
the my_errors directory located in the httpdocs. To use this file as an error
document, the following path should be entered in the Location filed:
/my_errors/forbidden_403_1.html.
Note. You can use both FTP and File Manager to upload your custom error
document to the server. By default, all error documents are stored in the
/vhosts/your-domain.com/error_docs/ directory (located in C:\InetPub
by default).
4 Once the Web server is restarted, it will start using your error
documents.
Customizing DNS Zone Configuration for
Domains
For each new domain name, your control panel automatically creates DNS zone in
accordance with the configuration preset defined by your provider. The domain names
should work fine with the automatic configuration, however if you need to perform
custom modifications in the domain name zone, you can do that through your control
panel.
Note: Here you can update the DNS zone with multiple changes in DNS records at
once, and then confirm the changes by clicking the Apply button. Unconfirmed changes
will not be saved.
 To view the resource records in a DNS zone of a domain:
Go to Domains > domain name > Web Site group title menu > DNS Settings. A screen will
show all resource records for this domain.
To learn about modifying resource records in the DNS zone of a domain alias, refer to
the Setting Up Additional Domain Names for a Site (Domain Aliases) (see page 86)
section.
In this section:
Adding Resource Records................................................................................. 97
Modifying Resource Records ............................................................................ 98
Removing Resource Records ............................................................................ 99
Restoring the Original Zone Configuration ......................................................... 100
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Adding Resource Records
 To add a new resource record to the zone:
1 Go to Domains > domain name > Web Site group title menu > DNS Settings.
2 Click the Add New Record icon in the Tools group.
3 Select a resource record type, and specify the appropriate data:

For an A record you will need to enter the domain name for which you wish to
create an A record. If you are simply defining an A record for your main domain,
then you should leave the available field empty. If you are defining an A record
for a name server then you will need to input the appropriate entry for the given
name server (ie. ns1). Then, you need to enter the appropriate IP address to
which to associate the domain name.

For a NS record, you will need to enter the domain name for which you wish to
create the NS record. If you are defining an NS record for your main domain,
then you will leave the available field blank. Then enter the appropriate name
server name in the field provided. You will need to enter the complete name (i.e.
ns1.mynameserver.com).

For a MX record, you will need to enter the domain for which you are creating
the MX record. For the main domain, you would simply leave the available field
blank. You will then need to enter your mail exchanger, this is the name of the
mail server. If you are running a remote mail server named
‗mail.myhostname.com‘ then you would simply enter ‗mail.myhostname.com‘
into the field provided. You will then need to set the priority for the mail
exchanger. Select the priority using the drop-down box: 0 is the highest and 50
is the lowest. Keep in mind you would also need to add the appropriate A
record, and/or CNAME if applicable for the remote mail exchange server.

For a CNAME record, you will need to first enter the alias domain name for
which you wish to create the CNAME record. You then need to enter the domain
name within which you want the alias to reside. Any domain name can be
entered. It does not need to reside on the same server.

For a PTR record you will first enter the IP address/mask for which you wish to
define the pointer. Then enter the appropriate domain name for this IP to be
translated to.

For a TXT record, you will be able to enter an arbitrary text string, which could
be a description or an SPF record.

For a SRV record, you will need to enter the service name, protocol name, port
number, and target host. Service and protocol names should start with the
underline symbol. You can also specify the priority of service and weight of
service in the appropriate fields.
4 Click OK to submit the data.
Note: When you are finished with modifying DNS records of the DNS zone, confirm the
changes by clicking the Apply button on the DNS zone screen (DNS Settings).
Unconfirmed changes will not be saved.
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Modifying Resource Records
 To modify the properties of a resource record:
1 Go to Domains > domain name > Web Site group title menu > DNS Settings.
2 Click the hyperlink in the Host column corresponding to the resource
record you want to modify.
3 Modify the record as required and click OK.
 To modify the entries in the Start of Authority (SOA) record for a domain:
1 Go to Domains > domain name > Web Site group title menu > DNS Settings.
2 Click SOA Record.
3 Specify the desired values:

TTL. This is the amount of time that other DNS servers should store the record in
a cache. Plesk sets the default value of one day.

Refresh. This is how often the secondary name servers check with the primary
name server to see if any changes have been made to the domain‘s zone file.
Plesk sets the default value of three hours.

Retry. This is the time a secondary server waits before retrying a failed zone
transfer. This time is typically less than the refresh interval. Plesk sets the
default value of one hour.

Expire. This is the time before a secondary server stops responding to queries,
after a lapsed refresh interval where the zone was not refreshed or updated.
Plesk sets the default value of one week.

Minimum. This is the time a secondary server should cache a negative response.
Plesk sets the default value of three hours.
4 Click OK.
Usage of serial number format recommended by IETF and RIPE is mandatory
for many domains registered in some high-level DNS zones, mostly European
ones. If your domain is registered in one of these zones and your registrar
refuses your SOA serial number, using serial number format recommended by
IETF and RIPE should resolve this issue.
Plesk servers use UNIX-timestamp syntax for configuring DNS zones. UNIX
timestamp is the number of seconds since January 1, 1970 (Unix Epoch). The
32-bit timestamp will overflow by July 8, 2038.
RIPE recommends using YYYYMMDDNN format, where YYYY is year (four
digits), MM is month (two digits), DD is day of month (two digits) and NN is
version per day (two digits). The YYYYMMDDNN format won‘t overflow until the
year 4294.
 To change the Start of Authority (SOA) serial number format to YYYYMMDDNN for a
domain:
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1 Go to Domains > domain name > Web Site group title menu > DNS Settings.
2 Click SOA Record.
3 Select the Use serial number format recommended by IETF and RIPE check box.
Note: See the sample of SOA serial number generated with the selected format. If
the resulting number is less, than the current zone number, the modification may
cause temporary malfunction of DNS for this domain. Zone updates may be
invisible to Internet users for some time.
4 Click OK.
Removing Resource Records
 To remove a resource record from the zone:
1 Go to Domains > domain name > Web Site group title menu > DNS Settings.
2 Select a check box corresponding to the record you wish to remove.
3 Click
Remove Selected.
4 Confirm removal and click OK.
Note: When you are finished with modifying DNS records of the DNS zone, confirm the
changes by clicking the Apply button on the DNS zone screen (DNS Settings).
Unconfirmed changes will not be saved.
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Restoring the Original Zone Configuration
 To restore the original zone configuration in accordance with the configuration preset
defined by your provider:
1 Go to Domains > domain name > Web Site group title menu > DNS Settings.
2 In the IP address drop-down box, select the IP address to be used for
restoring the zone, specify whether a www alias is required for the
domain, and click the Default button. The zone configuration will be
recreated.
 To restore the default Start of Authority (SOA) serial number format (UNIX timestamp)
for a domain:
1 Go to Domains > domain name > Web Site group title menu > DNS Settings.
2 Click SOA Record.
3 Clear the Use serial number format recommended by IETF and RIPE check box.
Note: See the sample of SOA serial number generated with the selected format. If
the resulting number is less, than the current zone number, the modification may
cause temporary malfunction of DNS for this domain. Zone updates may be
invisible to Internet users for some time.
4 Click OK.
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Serving Sites with External Domain Name
Servers
If you host Web sites on this server and have a standalone DNS server acting as a
primary (master) name server for your sites, you may want to set up your control
panel‘s DNS server to function as a secondary (slave) name server.
 To make the control panel’s DNS server act as a secondary name server:
1 Go to Domains > domain name > Web Site group title menu > DNS Settings.
2 Click Switch DNS Service Mode.
3 Specify the IP address of the primary (master) DNS server.
4 Click Add.
5 Repeat steps from 1 to 5 for each Web site that needs to have a
secondary name server on this machine.
 To make the control panel’s DNS server act as a primary for a zone:
1 Go to Domains > domain name > Web Site group title menu > DNS Settings.
2 Click Switch DNS Service Mode. The original resource records for the zone
will be restored.
If you host Web sites on this server and rely entirely on other machines to perform the
Domain Name Service for your sites (there are two external name servers - a primary
and a secondary), switch off the control panel‘s DNS service for each site served by
external name servers.
 To switch off the control panel’s DNS service for a site served by an external name
server:
1 Go to Domains > domain name > Web Site group title menu > DNS Settings.
2 Click Switch Off the DNS Service in the Tools group. Turning the DNS
service off for the zone will refresh the screen, so that only a list of
name servers remains.
Note: The listed name server records have no effect on the system. They are only
presented on the screen as clickable links to give you a chance to validate the
configuration of the zone maintained on the external authoritative name servers.
3 Repeat the steps from 1 to 3 to switch off the local domain name
service for each site served by external name servers.
 If you wish to validate the configuration of a zone maintained on authoritative name
servers:
1 Go to Domains > domain name > Web Site group title menu > DNS Settings.
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2 Add to the list the entries pointing to the appropriate name servers
that are authoritative for the zone: click Add, specify a name server,
and click OK. Repeat this for each name server you would like to test.
The records will appear in the list.
3 Click the records that you have just created. Plesk Contro l Panel will
retrieve the zone file from a remote name server and check the
resource records to make sure that domain‘s resources are properly
resolved.
The results will be interpreted and displayed on the screen.
Changing Web Hosting Type from
Physical to Forwarding
If you hosted a site on the server with virtual (or physical) hosting account, and now
you need only domain forwarding service for that site because it has been moved to
another server, you should reconfigure the hosting account.
Before changing hosting configuration for a site that was previously on a physical
hosting account, make sure that the site owner has a local copy of his or her site
because all files and directories related to a site are removed from the server when
hosting type is changed.
 To reconfigure a hosting account:
1 Go to Domains > domain name > Web Site group title menu > Change
Hosting Type.
2 Select the Forwarding option, and then select the type of forwarding:
Frame forwarding or Standard forwarding.
With standard forwarding, a user is redirected to the site and the actual site‘s URL
is shown in the user‘s browser, so the user always knows that he or she is
redirected to another URL. With frame forwarding, a user is redirected to the site
without knowing that the site actually resides at another location, therefore, Frame
forwarding should be preferred.
3 Specify the destination URL: the current Web site address that you
would like this domain to point to.
4 Click OK.
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Serving Domain Names for Sites Hosted
on Other Servers (Domain Forwarding)
 If you need to serve a domain name or several domain names that point to a Web site
hosted on another server:
1 Go to Domains > Create Domain.
2 Specify the domain name.
Leave the www check box selected if you wish to allow users to access the site by a
common and habitual URL like www.your-domain.com. Having the www alias
preceding the domain name will allow users to get to the site no matter what they
type in their browsers: www.your-domain.com and your-domain.com will both point
to the site.
3 If you have a number of IP addresses to choose from, select the
required address from the Assign IP address menu.
Notice that e-commerce sites need a dedicated IP address (not shared among
other sites) to implement Secure Sockets Layer data encryption.
4 Leave the Create domain without template option selected in the Use domain
template settings menu.
5 Select the Mail and DNS check boxes.
6 Under Hosting Type, select the Forwarding option.
7 Specify the destination URL: the current Web site address that you
would like this domain to point to.
8 Select the type of forwarding: Frame forwarding or Standard forwarding.
With standard forwarding, a user is redirected to the site and the actual site‘s URL
is shown in the user‘s browser, so the user always knows that he or she is
redirected to another URL. With frame forwarding, a user is redirected to the site
without knowing that the site actually resides at another location, therefore, Frame
forwarding should be preferred.
9 Specify the destination URL: the current Web site address that you
would like this domain to point to.
10 Click OK.
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Upgrading Web Site Hosting Accounts
 To modify settings for a Web site:
1 Go to Domains > domain name.
2 To allocate more disk space, bandwidth and other resources, click
Resource Usage.
3 To add hosting features, such as support for programming languages
and scripts, click Web Hosting Settings.
4 To renew (prolong) an expired Web site hosting account, click
Resource Usage, specify another term in the Validity period box, and click
OK. Then click Unsuspend.
In this section:
Introducing Similar Changes to Numerous Web Hosting Accounts.................... 105
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105
Introducing Similar Changes to Numerous Web Hosting
Accounts
 To change hosting options for a number of hosting accounts at once:
1 Click the Domains shortcut in the navigation pane.
2 Select the check boxes corresponding to the domain names you wish
to perform group operations on.
3 Click
Modify Selected.
4 In the Status section, you can suspend or unsuspend the domains. To
suspend or unsuspend the domains, select an option button to Switch
on, Switch off, or Do not change to leave it as is.
5 In the Limits section, you can see the list of all domain-specific limits.
To change a certain limit, select an appropriate menu on the left side
of the list. Adjust the settings as required:

Select Unlimited to remove the corresponding limit.

Select Value and type the numeric value to set the corresponding limit to the
specified value.

Select Increase (+), select the type of value (specific units or percentage) and
type the numeric value to increase the corresponding limit by the specified value
(in specific units or percents).

Select Decrease (-), select the type of value (specific units or percentage) and
type the numeric value to decrease the corresponding limit by the specified
value (in specific units or percents).

Leave the Do not change value selected, to leave it as is.
6 In the Hosting section, you can see the list of hosting parameters. To
change a certain feature availability for the domains, select an
appropriate option button to Switch on, Switch off, or Do not change to leave
it as is.
7 In the Preferences section, you can see the list of domain preferences.
To set a certain preferences setting for the domains, select an
appropriate option button to Switch on, Switch off, or Do not change to leave
it as is.
8 In the Services section, you can define availability of various domain
services. To do this, select an appropriate option button to Switch on,
Switch off, or Do not change to leave it as is.
9 Click OK.
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Suspending and Unsuspending Web Sites
 To suspend a domain (Web site):
1 Go to Domains > domain name.
2 Click Suspend.
The domain (Web site) will be suspended, its Web, FTP and mail services will no
longer be accessible to the Internet users, and domain owner will not be able to log
in to the control panel.
 To unsuspend a domain (Web site):
1 Go to Domains > domain name.
2 Click Unsuspend.
Removing Web Sites
 To remove a domain (Web site) with its Web content:
1 Click Domains.
2 Select a check box corresponding to the domain name you want to
remove.
3 Click
Remove Selected, confirm removal and click OK.
 To remove a subdomain with its Web content:
1 Go to Domains > Subdomains.
2 Select the check box corresponding to the subdomain you wish to
remove.
3 Click
Remove Selected, confirm removal and click OK.
CHAPTER 5
Using E-mail Services
You can use a number of different e-mail services with a single e-mail account. For
example, you can have an e-mail address that will accept mail as any standard
mailbox, forward to a number of recipients, and send an automatic response to the
original message sender.
 If you are going to serve mailboxes under a specific domain with an external mail
server, follow these steps:
1 Go to Domains > domain name > Web Site group title menu > DNS Settings.
2 In the Record type column, locate an MX record, and click the
respective link in the Host column on the left.
3 In the Enter mail exchanger box, type the external mail server‘s host
name, for example, mailserver.example.com.
4
5
6
7
Click
Click
Click
Click
OK.
Up Level to return to the domain management screen.
Mail Accounts.
Switch Off.
In this chapter:
Creating Mailboxes............................................................................................ 108
Setting Up Your E-mail Program for Retrieving Mail from Your Mailbox ............ 109
Accessing Your Mail From a Web Browser........................................................ 110
Protecting Mailboxes From Spam...................................................................... 111
Protecting Mailboxes From Viruses ................................................................... 116
Suspending and Unsuspending Mailboxes ........................................................ 117
Removing Mailboxes ......................................................................................... 118
Switching off the Mailbox Service When You Have Decided to Turn Your Account
into a Mail Forwarder......................................................................................... 118
Setting Up Mail Forwarding to a Single E-mail Address ..................................... 119
Setting Up Mail Forwarding to Multiple E-mail Addresses.................................. 120
Removing Mail Forwarders................................................................................ 122
Setting Up Automatic Reply............................................................................... 123
Switching off Automatic Reply ........................................................................... 125
Setting Up Site-wide Preferences for Handling Mail to Nonexistent Users (Mail
Bounce)............................................................................................................. 126
Introducing Similar Changes to a Number of Mail Accounts at Once ................. 127
Maintaining Mailing Lists ................................................................................... 127
108
Using E-mail Services
Creating Mailboxes
 To create a mailbox:
1 Go to Domains > domain name > Create Mail Account.
2 The domain name is shown to the right of @ sign, so you only need to
specify the desired name for the mailbox.
This can be, for example, user‘s first name and last name separated by a dot, a
department name, or any other text in Latin symbols. The name should be short
enough to remember. It can comprise alphanumeric, dash dot and underscore
symbols.
3 Specify a password that mailbox owner will use for accessing his or
her mailbox.
4 Specify the settings related to the appearance of user‘s control panel,
if desired: interface language, theme (skin), the limit on number of
characters that can appear on custom buttons placed into the control
panel by the mailbox owner.
5 Leave the Allow multiple sessions check box selected to allow the mailbox
owner to have several simultaneous sessions in the control panel.
6 Leave the Prevent users from working with the control panel until interface screens
are completely loaded check box selected.
This will forbid users from submitting data or performing operations until the control
panel is ready to accept them.
7 Make sure that a check mark is present in the Mailbox check box. If
required, limit the amount of disk space that this mailbox and it ‘s
autoresponder attachment files can use. To do this, under Mailbox quota
select the Enter size option and type the desired value in kilobytes.
Click OK.
8 To allow the mailbox owner to log in to Control Panel for managing his
or her mail account, click Permissions, click the Select all shortcut and
click OK.
Now, the mailbox is created, and a separate e-mail administration panel has been set
up in Plesk Control Panel. To enter it, the mailbox owner should visit the URL
https://your-domain.com:8443, type his or her e-mail address into the Login box, type
the password for the mailbox into the Password box, and then click Login.
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Setting Up Your E-mail Program for
Retrieving Mail from Your Mailbox
 To set up Microsoft Outlook Express:
1
2
3
4
5
Open Microsoft Outlook Express.
Go to Tools > Accounts.
Click the Mail tab to open a list of your mail accounts.
Click the Add > button and select the Mail … item.
Enter your name as you want it to appear in any messages you send,
and click Next >.
6 Type your e-mail address that you created through Plesk (for
example, your.name@your-domain.com), and click Next >.
7 Select the protocol of your incoming mail server.
8 Specify the mail domain name as the incoming and outgoing mail
server (for example: mail.your-domain.com), and click Next >.
9 Type your e-mail address in the Account name box (for example:
your.name@your-domain.com).
10 Type your password. This should be the password that you specified
during creation of the mailbox through Plesk.
11 Leave the Remember password box checked, if you do not wish to be
prompted to enter password each time your e-mail program connects
to the mail server to check for new mail, and click Next >.
12 To complete setting up your e-mail program, click Finish.
 To set up Mozilla Thunderbird:
1
2
3
4
5
6
Open Mozilla Thunderbird.
Go to Tools > Account Settings…
Click Add Account. The Account Wizard will open.
Leave the Email account option selected, and click Next >.
Enter your name as you want it to appear in any messages you send.
Type your e-mail address that you created through Plesk.
For example, your.name@your-domain.com. Click Next >.
7 Select the protocol of your incoming mail server.
8 Specify the mail domain name as the incoming and outgoing mail
server (for example: mail.your-domain.com), and click Next >.
9 In the Incoming User Name box, specify your full e-mail address (for
example, your.name@your-domain.com), and click Next >.
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10 Enter the name by which you would like to refer to this account (for
example, Work Account) and click Next >.
11 Verify that the information you entered is correct, and click Finish.
12 Click OK to close the Account Settings wizard.
Accessing Your Mail From a Web Browser
You can read your mail and compose new messages even if you are far from your
home or office computer. To do this, you first need to allow access to the Horde
Webmail interface that is integrated with your control panel. Then you can work with
your mail from any computer with Internet connection and Web browser installed, or a
WAP-enabled cellular phone or a handheld computer (PDA).
 To allow access to the Webmail interface:
1 Go to Domains > domain name > Mail group title menu > Mail Settings.
2 Select the WebMail check box.
3 Click OK.
Note: Activation and deactivation of Webmail for your domain involves modifications in
DNS zone, therefore, there is actually a certain delay present when activating and
deactivating Webmail due to the speed of DNS registration mechanisms.
 To access your mailbox through Webmail:
1 Open a Web browser (or a WAP browser, if you are working from a
handheld device), and type the URL: http://webmail.your-domain.com,
where your-domain.com is the name of your domain. Press ENTER.
The Webmail login screen will open.
2 Type the user name and password that you specified during creation
of your mailbox and click Log in.
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Protecting Mailboxes From Spam
To protect your mailbox from undesirable correspondence, do not publish your e-mail
address on Internet forums and switch on the server-side spam filter provided by the
SpamAssassin software. Also ask your provider to switch on protection from spam and
phishing based on DomainKeys.
DomainKeys is based on sender authentication. When an e-mail claims to originate
from a certain domain, DomainKeys provides a mechanism by which the recipient
system can credibly determine that the e-mail did in fact originate from a person or
system authorized to send e-mail for that domain. If the sender verification fails, the
recipient system discards such e-mail messages. Verification of incoming mail can be
switched on only by your provider; however, if server policy allows, you can switch on
signing of e-mail messages that are sent from your domain: Domains > domain name >
Mail group title menu > Mail Settings > Use DomainKeys spam protection system to sign
outgoing e-mail messages option.
When you need to publish your e-mail address, you may want to create a disposable email address - e-mail alias - for your primary e-mail address, and publish it instead. All
messages sent to the e-mail alias will come into your mailbox. Once you start getting
spam, remove that alias and create another one. If you have a mailbox at another
domain or mail server, you may want to set up a disposable e-mail forwarder.
In this section:
Setting Up Additional Disposable E-mail Addresses (Mail Aliases) .................... 112
Setting Up Spam Filter ...................................................................................... 112
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Setting Up Additional Disposable E-mail Addresses
(Mail Aliases)
 To set up an e-mail alias for a mailbox:
1 Go to Domains > domain name > Mail Accounts > e-mail address > Add New
Mail Alias.
2 Type a desired name and click OK.
The messages addressed to your additional e-mail address (e-mail alias) will get
to your mailbox. You can see the list of currently used mail aliases by clicking
Show Aliases on the page that lists mail accounts under the domain.
 To remove an e-mail alias from a mailbox:
1 Go to Domains > domain name > Mail Accounts > e-mail address.
2 Select the check box corresponding to the alias that you wish to
remove, and click
Remove Selected.
Setting Up Spam Filter
If you receive undesirable correspondence to an e-mail address that you cannot or do
not want to remove, consider setting up spam filter for your mailbox. To do this,

Enable SpamAssassin spam filter in Plesk Control Panel, if supported by your
provider, and

Install spam filtering software of your choice to work with e-mail program on your
home or office computer.
In this section:
Switching on Spam Filter ................................................................................... 113
Improving Accuracy of Spam Detection ............................................................. 115
Clearing Spam Filter‘s Database ....................................................................... 115
Switching off Spam Filter ................................................................................... 116
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113
Switching on Spam Filter
 To switch on spam filtering for a mailbox:
1 Go to Domains > domain name > Mail Accounts > e-mail address > Spam
Filtering.
2 Configure the following settings:

Switch on spam filtering. Select this option to switch on spam protection.

Use server-wide settings. Select this option if your provider or server administrator
has prepared black and/or white lists of e-mail addresses that you would like to
use together with your own restrictions. Black list, shown on the Black list tab,
includes e-mail addresses of spammers, and White list, shown on the White list
tab, includes e-mail addresses of trustworthy correspondents or entities. If the
Use server-wide settings check box is grayed out, that is, not selectable, this
means that there are no preconfigured spam filter settings on the server.

The number of points a message must score to be considered spam. This setting
adjusts spam filter sensitivity. SpamAssassin performs a number of different
tests on contents and subject line of each message. As a result, each message
scores a number of points. The higher the number, the more likely a message is
spam. For example, a message containing the text string ―BUY VIAGRA AT
LOW PRICE!!!‖ in Subject line and message body scores 8.3 points. By default,
the filter sensitivity is set so that all messages that score 7 or more points are
classified as spam.

If you receive lots of spam messages with the current setting, to make filter
more sensitive, try setting a lesser value in the The number of points a message
must score to be considered spam box; for example, 6.

If you are missing your e-mails because your spam filter thinks they are junk,
try reducing filter sensitivity by setting a higher value in the The number of
points a message must score to be considered spam box.
Note: To further improve spam filter accuracy, you may want to train your spam
filter on e-mail messages you receive (see the instructions on improving
accuracy of spam detection in the following section).

What to do with spam mail. If you are sure that your spam filter is accurate, you
may want to set the filter to automatically delete all incoming messages
recognized as spam. To do this, select the Delete option. If you wish to filter mail
with the software on your local computer, select the Mark as spam and store in
mailbox option, and then specify how spam filter should mark the messages
recognized as spam. ―X-Spam-Flag: YES‖ and ―X-Spam-Status: Yes‖ headers
are added to the message source by default, and if you want, the spam filter will
also include a specific text string to the beginning of Subject line. To include a
desired combination of symbols or words to the message subject, type it into the
Add the following text to the beginning of subject of each message recognized as spam
box. If you do not want the spam filter to modify message subject, leave this box
blank. If you want to include into the subject line the number of points that
messages score, type SCORE in this box.

Spam detection alert text. If you want spam filter to include a text into e-mail
messages marked as spam, type the text into this box.
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
Trusted languages and locales. E-mail messages written in the specified languages
and with the defined character sets will pass the spam filter and will not be
marked as spam.
3 Click OK to save the settings.
4 If you do not want to receive e-mail from specific domains or
individual senders, click the Black List tab, and then add the respective
entries to the spam filter‘s black list:

To add entries to the black list, click Add Addresses. If you have a list of entries
stored in a file, click Browse to specify it, and then click OK. Otherwise, select the
From List option, and type the e-mail addresses into the E-mail addresses box.
Place each address in one row, or separate addresses with a coma, a colon, or
a white space. You can use an asterisk (*) as a substitute for a number of
letters, and question mark (?) as a substitute for a single letter. For example:
address@spammers.net, user?@spammers.net, *@spammers.net. Specifying
*@spammers.net will block the entire mail domain spammers.net. To save the
entries you added, click OK, then confirm adding, and click OK again.

To remove entries from the black list, under the Black List tab, select the entries
and click Remove Selected. Confirm removal and click OK.
5 If you want to be sure that you will not miss e-mail from specific
senders, click the White List tab, and then add e-mail addresses or
entire domains to the spam filter‘s white list:

To add entries to the white list, click Add Addresses. If you have a list of entries
stored in a file, click Browse to specify it, and then click OK. Otherwise, select the
From List option, and type the e-mail addresses into the E-mail addresses box.
Place each address in one row, or separate addresses with a coma, a colon, or
a white space. You can use an asterisk (*) as a substitute for a number of
letters, and question mark (?) as a substitute for a single letter. For example:
address@mycompany.com, user?@mycompany.com, *@mycompany.com.
Specifying *@mycompany.com will add to the white list all e-mail addresses that
are under the mycompany.com mail domain. To save the entries you added,
click OK, then confirm adding, and click OK again.

To remove entries from the white list, under the White List tab, select the entries
and click Remove Selected. Confirm removal and click OK.
6 Once finished with setting up the spam filter, click the Switch On Spam
Filtering icon, and then click OK.
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Improving Accuracy of Spam Detection
You can improve accuracy of spam detection by training the spam filter on the e-mail
messages that you have in your mailbox.
 To improve accuracy of spam detection:
1 Go to Domains > domain name > Mail Accounts > e-mail address > Spam
Filtering.
2 Click the Training tab.
All e-mail messages you have in your mailbox are presented on the screen. Each
message is accompanied by an icon in the left column, which tells if a message is
recognized as spam - , non-spam - , or not recognized at all - . If you have
already trained your spam filter on a message and the results were recorded in the
spam filter‘s database, an icon
is shown in the right column.
3 Train the spam filter.
In most cases, you can tell if a message is spam by looking at its subject line and
sender‘s name. If they do not give you any clue, try looking inside the message
using your e-mail program or Webmail interface.

To mark a message as spam, select the corresponding check box and click ‘It’s
Spam!’.

To mark a message as not spam, select the corresponding check box and click
‘It’s Not Spam’.

To remove any information on a given message from the spam filter database,
select the corresponding check box and click ‘Forget It’.
4 Once finished with training, you can remove spam e-mails from your
mailbox using your e-mail program or Webmail interface.
Clearing Spam Filter’s Database
If you have accidentally made your spam filter learn a great number of spam e-mails as
non-spam or vice versa, your spam filter will likely produce incorrect results. In this
case, clear the spam filter‘s database and then repeat training.
 To clear spam filter’s database:
1 Go to Domains > domain name > Mail Accounts > e-mail address > Spam
Filter > Training tab.
2 Click the Clear button.
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Switching off Spam Filter
 To switch off spam filtering for a mailbox:
1 Go to Domains > domain name > Mail Accounts > e-mail address > Spam
Filter.
2 Click Switch Off Spam Filtering and then click OK.
Protecting Mailboxes From Viruses
To defend your system from viruses, do not open suspicious e-mail attachments,
enable anti-virus protection on the server side, if this service is provided by your
hosting company, and be sure to have a firewall and anti-virus software installed on
your personal computer. Also keep your operating system up-to-date and timely install
security hot fixes and patches.
In this section:
Switching on Anti-virus Protection ..................................................................... 116
Switching off Anti-virus Protection ..................................................................... 117
Switching on Anti-virus Protection
 To switch on anti-virus protection for a mailbox:
1 Go to Domains > domain name > Mail Accounts > e-mail address > Virus
Protection.
2 Choose the desired mail scanning mode. You can switch on scanning
for incoming mail, outgoing mail, or both.
Note: If Kaspersky Antivirus is used on the server, then you can use the Scanning
settings icon to adjust scanning settings. To view the information about scanning
settings, click the Help shortcut in the navigation pane.
3 Click OK.
Using E-mail Services
Switching off Anti-virus Protection
 To switch off anti-virus protection for a mailbox:
1 Go to Domains > domain name > Mail Accounts > e-mail address > Virus
Protection.
2 Select the Do not scan for viruses option and click OK.
Suspending and Unsuspending Mailboxes
 To temporarily suspend e-mail services for a mailbox:
1
2
3
4
Go to Domains > domain name > Mail Accounts > e-mail address.
Click Mailbox in the Tools group.
Clear the Mailbox check box.
Click OK.
 To resume e-mail services for a suspended mailbox:
1
2
3
4
Go to Domains > domain name > Mail Accounts > e-mail address.
Click Mailbox in the Tools group.
Select the Mailbox check box.
Click OK.
 To temporarily suspend e-mail services for all mailboxes in a domain:
1 Go to Domains > domain name > Mail Accounts.
2 Click Switch Off in the Tools group.
 To resume e-mail services for all mailboxes in a domain:
1 Go to Domains > domain name > Mail Accounts.
2 Click Switch On in the Tools group.
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Removing Mailboxes
 To remove a mailbox:
1 Go to Domains > domain name > Mail Accounts.
2 Select a check box corresponding to the mailbox that you want to
remove.
3 Click
Remove Selected.
4 When prompted, confirm removal and click OK.
Switching off the Mailbox Service When
You Have Decided to Turn Your Account
into a Mail Forwarder
If you are going to use your existing e-mail account as a mail forwarder or mailing list,
you are recommended to switch off the mailbox service: a mailbox keeps all incoming
messages and messages are not removed automatically after being forwarded.
Therefore, if you choose to have the ―mailbox + mail forwarder‖ configuration on your
account, be sure to clean up the mailbox from time to time.
 To switch off the mailbox service for your account discarding all messages in your
mailbox:
1 Go to Domains > domain name > Mail Accounts > e-mail address > Mailbox.
2 Clear the Mailbox check box.
3 Click OK.
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Setting Up Mail Forwarding to a Single Email Address
 To set up an e-mail address that will accept mail and forward it to another e-mail
address:
1 Go to Domains > domain name > Create Redirect.
2 Select an e-mail address that you would like to turn into a mail
forwarder, or click Add New Mail Account to set up new e-mail address.
3 Click Next >>.
The domain name is shown to the right of @ sign, so you only need to type the
name. This can be, for example, your first name and last name separated by a dot,
a department name, or any other text in Latin symbols. The name should be short
enough to remember. It can comprise alphanumeric, dash, dot, and underscore
symbols.
4 Select the Redirect check box and type the destination e-mail address
to which you would like to forward e-mail.
5 Click Finish.
In this section:
Suspending and Unsuspending Mail Forwarders .............................................. 119
Suspending and Unsuspending Mail Forwarders
 To suspend a mail forwarder:
1 Go to Domains > domain name > Mail Accounts > e-mail address > Redirect.
2 Clear the Redirect check box.
3 Click OK.
 To unsuspend a mail forwarder:
1 Go to Domains > domain name > Mail Accounts > e-mail address > Redirect.
2 Select the Redirect check box.
3 Click OK.
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Setting Up Mail Forwarding to Multiple Email Addresses
 To set up an e-mail address that will accept mail and forward it to multiple other e-mail
addresses:
1 Go to Domains > domain name > Mail Accounts > e-mail address > Mail
Group.
2 Click Add New Member.
You should add at least one e-mail address before enabling mail forwarding to
several e-mail addresses.
3 Enter the desired external e-mail address into the E-mail input box or
select one or more of the listed mail accounts using check boxes.
4 Click OK.
5 Click Switch On.
In this section:
Adding and Removing Recipient Addresses ......................................................121
Switching off Mail Forwarding to Multiple E-mail Addresses...............................121
Using E-mail Services
121
Adding and Removing Recipient Addresses
 To add an external e-mail address to the list of mail accounts that receive forwarded email correspondence:
1 Go to Domains > domain name > Mail Accounts > e-mail address > Mail
Group.
2 Click Add New Member.
3 Enter the desired external e-mail address into the E-mail input field.
4 Click OK.
 To remove an external e-mail address from the list of mail accounts that receive
forwarded e-mail correspondence:
1 Go to Domains > domain name > Mail Accounts > e-mail address > Mail
Group.
2 Select the check box corresponding to the e-mail address you wish to
remove from the list.
3 Click
Remove Selected. Confirm removal and click OK.
 To add an e-mail address registered on the server to the list of mail accounts that
receive forwarded e-mail correspondence:
1 Go to Domains > domain name > Mail Accounts > mail account > Groups.
2 Select the required multiple e-mail forwarder in the Available mail groups
list.
3 Click Add >>.
4 Click OK.
An e-mail address registered on your server can also be added to the
subscription list using the procedure for adding an external e-mail address (see
above).
 To remove an e-mail address registered on your server from the list of mail accounts
that receive forwarded e-mail correspondence:
1 Go to Domains > domain name > Mail Accounts > mail account > Groups.
2 Select the required multiple e-mail forwarder in the Member of the
following mail groups list.
3 Click << Remove.
4 Click OK.
An e-mail address registered on your server can also be removed from the
subscription list using the procedure for removing an external e-mail address
(see above).
Switching off Mail Forwarding to Multiple E-mail
Addresses
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 To switch off the e-mail forwarding to several e-mail addresses:
1 Go to Domains > domain name > Mail Accounts > e-mail address > Mail
Group.
2 Click Switch Off.
Removing Mail Forwarders
 To remove a mail forwarder:
1 Go to Domains > domain name > Mail Accounts.
2 Select a check box corresponding to the mail forwarder that you want
to remove.
3 Click
Remove Selected.
4 When prompted, confirm removal and click OK.
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Setting Up Automatic Reply
If you are going on vacation and will not be able to check your mail for a while, you may
want to leave a vacation notice that will be automatically sent to your correspondents
once they send e-mail to your address. This is done with automatic reply facility, also
referred to as autoresponder. Aside from vacation notices, organizations can use
automatic replies to notify customers that their orders or technical support requests
were received and will soon be processed. Automatic replies can include pre-written
messages in plain text or HTML format, and they can contain attached files as well.
 To set up automatic reply for a mailbox:
1 Go to Domains > domain name > Mail Accounts > e-mail address >
Autoresponders.
2 If you are not going to attach any files to the automatic reply, proceed
to the step 3. To attach a file to the automatic reply:
1. Click the Attachment Files icon in the Tools group.
2. Click Browse to locate the file, and once selected, click Send File.
The file will be added to the attachment files storage, and you will be able to
attach this file to a number of different automatic replies.
3. Once finished, click
Up Level and proceed to the next step.
3 Click the Add New Autoresponder icon in the Tools group.
4 Configure the automatic reply:
1. Type a name for this automatic reply into the Autoresponder name
box.
For example, Vacation notice.
2. If you want your incoming mail to be forwarded to another e mail address while you are away, specify an e-mail address in
the Upon automatic response, forward the original message to the specified
e-mail box.
3. If you want this automatic reply to be sent in reply to any
incoming e-mail message, in the Conditions group, leave the
always respond option selected. If you wish to automatically reply
only to e-mail messages that contain specific words in the
message text or subject line, select the appropriate option,
and type the word combination in the input box.
4. By default, the subject line of incoming e-mail will be inserted
into the automated reply. To use a custom subject, type it into
the Reply subject input box.
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5. As your correspondents may not figure out that the message
they received from you was an automatic response, they may
want to respond to your auto-reply. So, you should specify
your e-mail address as the Return address, otherwise, their
messages will be directed at the autoresponder‘s address.
6. Specify the automatic reply message format (plain text or HTML)
and character encoding (UTF-8 is recommended). If you use
HTML tags in your auto-reply message, you should select the
HTML option.
7. Type your message in the Reply with text field.
8. Attach your files, if needed. To do this, click the Add New
Attachment button, select the check box corresponding to the
file that you previously uploaded to the attachment storage,
and click OK. To remove an attached file from the automatic
reply, select the corresponding check box, and click
Remove
Selected.
9. To limit the number of automated responses per day to the
same e-mail address, enter the desired number in the
respective input box under Limits.
The default setting is to respond no more than ten times in one day to the same
e-mail address.
10.
To reduce mail server load, you may want to limit the
number of unique addresses that the autoresponder will
remember. To do this, enter the desired number into the Store
up to box.
5 Click OK.
6 Click the Switch On icon in the Tools group.
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125
Switching off Automatic Reply
 To switch off an automatic reply for a mailbox:
1 Go to Domains > domain name > Mail Accounts > e-mail address >
Autoresponders.
2 Click Switch Off.
The automatic reply is now switched off. Its configuration is not deleted from the
Control Panel, so the next time you need to use this automatic reply, repeat the
above procedure, clicking Switch On on the last step.
 To delete an automatic reply configuration that you no longer need:
1 Go to Domains > domain name > Mail Accounts > e-mail address >
Autoresponders.
2 Select a check box corresponding to the configuration name, and click
Remove Selected.
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Setting Up Site-wide Preferences for
Handling Mail to Nonexistent Users (Mail
Bounce)
When somebody sends an e-mail message to an e-mail address that does not exist
under your domain, the mail server, by default accepts mail, processes it, and when it
finds out that there is no such a recipient under the domain, it returns the mail back to
sender with the ―this address no longer accepts mail‖ notice. You can choose to:

Continue returning all such mail back to senders (Bounce option),

Forward all such mail to the specified e-mail address (Catch to address option),

Forward all such mail to another mail server with the specified IP address (Redirect
to external mail server with IP address option),

Reject such mail without accepting it and without notifying senders (Discard option).
This setting can decrease mail server load caused by a large amount of spam,
which is often sent to randomly generated user names. However, for spammers,
this can somewhat speed up scanning your mail server for valid e-mail addresses.
 To configure the site-wide settings for handling mail to nonexistent users:
1 Go to Domains > domain name > Mail group title menu > Mail Settings.
2 Select the required option and specify the information as required.
3 Click OK.
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Introducing Similar Changes to a Number
of Mail Accounts at Once
 To introduce similar changes to a number of mail accounts at once:
1 Go to Domains > domain name > Mail Accounts.
2 Select the check boxes corresponding to the mail accounts whose
settings you want to change.
3 Click
Modify Selected.
4 Adjust the settings as necessary:

Select Switch on to enable the corresponding option for the selected mail
accounts.

Select Switch off to disable the corresponding option for the selected mail
accounts.

Leave Do not change selected if you do not want to change the corresponding
option.
5 Click OK.
Maintaining Mailing Lists
If you wish to deliver offers and promotions to your customers, run a newsletter, or
inform visitors of your site of recent updates, you should set up a mailing list on your
site and subscribe your users to it or invite them to subscribe themselves.
Mailing list is a convenient way to reach a number of readers at once: it contains a list
of subscribers‘ e-mail addresses, which are combined under a single e-mail address, to
which you post your information or a newsletter.
In this section:
Setting Up a Mailing List .................................................................................... 128
Subscribing and Unsubscribing Users ............................................................... 129
Posting to Your Mailing List ............................................................................... 129
Removing Mailing Lists ..................................................................................... 129
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Setting Up a Mailing List
 To set up a mailing list:
1
2
3
4
Go to Domains > domain name > Mailing lists.
Click Switch On to start the mailing list service.
Click Add New Mailing List.
Specify the desired name for the mailing list.
This can be, for example, a department name, a topic of the mailing list, or any
other text in Latin symbols. The name should be short enough to remember. It can
comprise alphanumeric, dash, dot and underscore symbols.
5 Specify the password that will be used for administering the mailing
list.
6 Specify the mailing list administrator‘s e-mail.
7 Leave the Notify administrator of the mailing list creation check box selected.
You will receive instructions on using and managing the mailing list at the
administrator‘s e-mail you specified. Keep that message for your records.
8 Click OK.
Your mailing list is operable with the default settings. However, you may want to
configure it, for example, so as to enable moderation, filter content of the posts
or to archive messages.
 To configure the mailing list:
1 Go to Domains > domain name > Mailing lists.
2 Click the
icon next to the desired mailing list‘s e-mail address.
A login screen opens.
3 Type the list administrator‘s password and click Let me in ….
 Alternately, you can access the mailing list configuration the following way (on Linux
hosting):
1 In your Web browser, enter the following URL: Error! Hyperlink
reference not valid.> (where <your-domain.com> is your domain
name, and <listname> is the name of the mailing list (that is, the left
part of the mailing list‘s e-mail address before the @ sign).
A login screen opens.
2 Type the list administrator‘s password and click Let me in ….
To post a newsletter issue or other information to the mailing list, send it by email to the mailing list‘s e-mail address. All subscribed users will receive it.
Viewing Statistics
129
Subscribing and Unsubscribing Users
 To subscribe users to a mailing list:
1 Go to Domains > domain name > Mailing lists > mailing list name > Add New
Member.
2 Specify subscriber‘s e-mail address.
3 Click OK.
 To unsubscribe users from a mailing list:
1 Go to Domains > domain name > Mailing lists > mailing list name.
2 Select a check box to the left of the user‘s e-mail address.
3 Click
Remove Selected.
4 Confirm removal and click OK.
Posting to Your Mailing List
To post a newsletter issue or other information to the mailing list, send it by e-mail to
the mailing list‘s e-mail address. All subscribed users will receive it.
Removing Mailing Lists
 To remove a mailing list from a site:
1 Go to Domains > domain name > Mailing lists.
2 Select a check box corresponding to the mailing list address that you
want to remove.
3 Click
Remove Selected.
4 When prompted, confirm removal and click OK.
Viewing Statistics
130
Viewing Statistics
 To find out how many people visited a site, from what countries, and what pages of the
site they viewed:
1 Go to Domains > domain name > Web Statistics.
2 View the statistics for the web pages or files downloaded from or
uploaded to specific areas of your site:

To view the bandwidth usage by months, click the Bandwidth Usage History icon.

To view the bandwidth usage by FTP, Web and mail services in this domain, click
the Traffic Usage Report icon.

To view the statistics for web pages transferred from your site over hypertext
transfer protocol (HTTP), click Web Stats.

To view the statistics for web pages transferred from your site over secure
hypertext transfer protocol (HTTPS), click Web Stats SSL.

To view statistics for files transferred over file transfer protocol (FTP), click FTP
Statistics.

To view statistics for files transferred over file transfer protocol (FTP) with
anonymous access without a password, click Anonymous FTP Statistics.
Note: If you use the Webalizer statistical package on your account, you can
customize the graphical reports shown by Webalizer. For instructions, refer to the
Adjusting Preferences for Web Statistics Presentation by Webalizer section.
Alternately, you can view the Web statistics for a site by visiting the following URL:
https://your-domain.com/plesk-stat/webstat. When prompted for username and
password, specify the credentials for your FTP account.
To view a consolidated report on all your web sites and your hosting account, go to
Domains > View Statistics.
Common operations on reports:

To get more details, select the Full Report option from the Report drop-down menu.

To adjust the amount of information presented in a report, click the
Customize
icon, and then modify an existing report template (to do this, click a report template
name) or create a new report template (to do this, click the Add New Layout icon).
Next, specify how much information you want in each section of the report: select
None if you do not want any information, select Summary if you want a concise
overview, or select Full if you need a detailed report. Select the Use as default report
check box and click OK. To delete a custom report layout, select the checkbox
corresponding to the report layout name and click
Remove Selected.

To print the report, click the
Print icon. A report will open in a separate browser
window. Select the File > Print option from the browser‘s menu to print the report.

To send the report by e-mail, type the recipient‘s e-mail address into the input box
located to the right of the Report group and click the
Send by E-mail icon. If you
are the recipient, then you do not need to specify an e-mail address: the system
assumes by default that you are the report recipient and specifies your e-mail
address registered with your control panel account.

To have the reports automatically generated and delivered by e-mail on a daily,
weekly, or monthly basis, click the Report Delivery icon and follow the instructions
supplied in the ―Automating report generation and delivery by e-mail‖ section.
Viewing Statistics
131
In this section:
Adjusting Preferences for Web Statistics Presentation by Webalizer ................. 131
Automating Report Generation and Delivery by E-mail...................................... 134
Viewing Log Files and Configuring Recycling of Log Files ................................. 136
Adjusting Preferences for Web Statistics
Presentation by Webalizer
By default, statistical utility counts and reports the requests for web pages and other
files made from your site—by your own web pages. So, when a user‘s browser
requests from your site a single web page that contains references to other files, such
as scripts, cascading style sheets, media files, and the like, the statistical utility reports
these references to files as if they were visits to your web page. Thus, with the default
settings your usage statistics is inaccurate.
You may want to:

Hide these internal references, and references from other sites.

Group references from a number of sites, so as to show them as if they originated
from a single location.

Hide direct requests. Direct requests are sent to your web server when users
access your site by typing the URL in their browsers.
In this section:
Hiding and Unhiding Internal References from Your and Other Sites ................ 132
Grouping and Ungrouping References from Other Sites ................................... 132
Hiding and Unhiding Direct Requests ................................................................ 133
132
Viewing Statistics
Hiding and Unhiding Internal References from Your and
Other Sites
 To hide the internal references or references from other sites:
1
2
3
4
Go to Domains > domain name > Web Statistics > Preferences.
Click the Hide Entries icon.
In the Entry type drop-down box, leave the Referrer value selected.
In the Referrer field, type the domain name from which you do not want
the referrers shown in web statistics reports.
You can use the ‗*‘ wildcard character to specify a part of domain name.
5 Click OK.
 To unhide references:
1 Go to Domains > domain name > Web Statistics > Preferences.
2 Select the check boxes corresponding to the entries you wish to
unhide and click
Remove Selected.
3 Confirm the operation and click OK.
Grouping and Ungrouping References from Other Sites
 To group references from a specific site:
1 Go to Domains > domain name > Web Statistics > Preferences > Grouped
referrers tab > Group Referrers.
2 Type the group name that you wish to be shown for all referrers on
the specific site.
3 In the Referrer input box, specify the site (domain name) from which all
referrers should be grouped.
You can use the ‗*‘ wildcard character to specify a part of domain name.
4 Click OK.
 To ungroup references from a specific site:
1 Go to Domains > domain name > Web Statistics > Preferences > Grouped
referrers tab. All referrer group names will be presented in a list.
2 Select the check box corresponding to the required group name and
click
Remove Selected.
3 Confirm the operation and click OK.
Viewing Statistics
133
Hiding and Unhiding Direct Requests
 To hide direct requests:
1
2
3
4
Go to Domains > domain name > Web Statistics > Preferences.
Click the Hide Entries icon.
In the Entry type drop-down box, select the Direct request value.
Click OK.
 To unhide direct requests:
1 Go to Domains > domain name > Web Statistics > Preferences. All hidden
entries will be presented in a list.
2 Select the check box corresponding to the Direct request entry and click
Remove Selected.
3 Confirm the operation and click OK.
134
Viewing Statistics
Automating Report Generation and
Delivery by E-mail
 To receive consolidated reports on your account status on a regular basis:
Go to Domains > domain name > Report > Layouts.
Under the Name column, click the report type you need.
Click Report Delivery.
Click New Delivery Schedule.
To receive the report to your e-mail address registered with the
system, select the the client value from the Deliver to drop-down menu.
To receive the report to another e-mail address, select the the e-mail
address I specify option and type the e-mail address.
6 Select the delivery interval from the Delivery frequency drop-down menu.
1
2
3
4
5
You can have the report delivered each day, each week, or each month.
7 Click OK.

 To change the delivery schedule for an account status report:
1 Go to Domains > domain name > Report > Layouts > report name > Report
Delivery.
2 Under the Frequency column, click a hyperlink corresponding to the
delivery schedule you would like to change.
3 Adjust the settings as required and click OK.
 To stop receiving the account status reports:
1 Go to Domains > domain name > Report > Layouts > report name > Report
Delivery.
2 Select a check box corresponding to the delivery schedule and click
Remove Selected. Confirm removal and click OK.

 To receive detailed reports on a specific domain/web site on a regular basis:
1 Go to Domains > domain name > Report > Layouts > report name > Report
Delivery.
2 Click Add Delivery Schedule.
Viewing Statistics
135
3 To receive the report to your e-mail address registered with the
system, select the client value from the Deliver to drop-down menu. To
receive the report to another e-mail address, select the e-mail address I
specify option and type the e-mail address.
4 Select the delivery interval from the Delivery frequency drop-down menu.
You can have the report delivered each day, each week, or each
month.
5 Click OK.

 To change the delivery schedule for a detailed domain/web site report:
1 Go to Domains > domain name > Report > Layouts > report name > Report
Delivery.
2 Under the Frequency column, click a hyperlink corresponding to the
delivery schedule you would like to change.
3 Adjust the settings as required and click OK.

 To stop receiving the account status reports:
1 Go to Domains > domain name > Report > Layouts > report name > Report
Delivery.
2 Select a check box corresponding to the delivery schedule and click
Remove Selected. Confirm removal and click OK.
136
Backing Up And Restoring Your Data
Viewing Log Files and Configuring
Recycling of Log Files
All connections to the Web server and requests for files that were not found on the
server are registered in log files. These log files are analyzed by the statistical utilities
running on the server, which then present graphical reports on demand. You may want
to download these log files to your computer for processing by third-party statistical
utilities, or view their contents for web server debugging purposes.
 To prevent these log files from growing too large, you should enable automatic
cleanup and recycling of log files:
1 Go to Domains > domain name > Log Manager > Log Rotation.
2 Click Switch On in the Tools group. If you see only Switch Off there, this
means that log recycling is already switched on.
3 Specify when to recycle log files and how many instances of each log
file to store on the server. Also specify whether they should be
compressed and sent to an e-mail address after processing.
4 Click OK.
 To view the contents of a log file or download it to your computer:
1 Go to Domains > domain name > Log Manager. A list of log files opens.
2 Do any of the following:

To specify the number of lines from the end of the log file that you would like to
view, type a number into the input box under the Preferences group.

To view the contents of a log file, click its file name.

To download a file to your computer, click an icon
you need.

To remove a processed log file from the server, select a corresponding check
box and click
Remove Selected. Confirm removal and click OK.
, corresponding to the file
Backing Up And Restoring Your Data
Backing Up And Restoring Your Data
137
With the current version of backup and restore utilities installed with your control panel,
you can:
Back up your account with domains. The backup archive will include all control panel
configurations and data related to your account and your domains (Web sites).
Back up individual domains (Web sites). The backup archive will include all data related to
domain administrator‘s account, domain (web site) and mail services, including the
contents of mailboxes, Horde Turba address book contact lists, antispam and antivirus
settings.
Schedule backups. Scheduling backup can be done both for your account and your
domains.
Restore your data from backup archives.
In this section:
Configuring Control Panel for Using FTP Repository ......................................... 137
Backing Up Your Account with Your Domains ................................................... 138
Backing Up Individual Domains (Web Sites)...................................................... 139
Scheduling Backups .......................................................................................... 139
Restoring Data From Backup Archives .............................................................. 141
Maintaining Your Backup Files Repository ........................................................ 142
Configuring Control Panel for Using FTP
Repository
 If you are going to use an FTP server for storing backup files, you should set up the
control panel appropriately:
1 Navigate to the repository you need:

For a repository at your account level, go to Home > Backup Manager > FTP
Repository > FTP Account Properties.

For a repository on a domain level, go to Domains > domain name > Backup
Manager > FTP Repository > FTP Account Properties.
2 Specify the following properties:

FTP server‘s IP address or host name.

Directory on the server, where you want to store backup files.

User name and password for access to the FTP account.
3 Click OK.
138
Backing Up And Restoring Your Data
Backing Up Your Account with Your
Domains
 To back up your account with domains:
1 On your Home page, click Backup Manager.
2 If you want to back up and store the backup file on an FTP server,
click the FTP repository tab, then click FTP Account Properties to specify the
destination FTP server (as described in the Configuring Control Panel
for Using FTP Repository section), if you have not done so yet.
3 Click the Backup Now icon in the Tools group.
4 Specify the backup file name and give a description to the backup file.
5 To create a multivolume backup, select the respective check box and
specify volume size in megabytes.
6 Select the repository where you would like to store the backup file.
7 To save your account settings, select the Backup client information check
box.
8 Select the domains to back up.

To back up individual domains, select the corresponding check boxes in the list
of domains.

To back up all your domains, select the check box in the upper right corner of
the list of domains.
9 Click Back Up Now.
10 The backup will start and the progress will be shown.

To update the information on the screen, click Refresh.

To cancel the backup, click Cancel and confirm the cancellation by clicking OK.
11 Upon completion of the backup process you will be shown a window
displaying the backup results, including errors, if they were
encountered. Click OK.
The backup file will be saved to the repository you selected, and will be accessible
either from the FTP server, or from the location Home > Backup Manager.
Backing Up And Restoring Your Data
139
Backing Up Individual Domains (Web
Sites)
 To back up a domain (Web site):
1 Go to Domains > domain name > Backup Manager.
2 If you want to back up and store the backup file on an FTP server,
click the FTP repository tab, then click FTP Account Properties to specify the
destination FTP server, if you have not done so yet.
3 Click the Back Up Now icon in the Tools group.
4 Specify the backup file name and give a description to the backup file.
5 To create a multivolume backup, select the respective check box and
specify volume size in megabytes.
6 Select the repository where you would like to store the backup file.
7 Click Back Up Now.
8 The backup will start and the progress will be shown.

To update the information on the screen, click Refresh.

To cancel the backup, click Cancel and confirm the cancellation by clicking OK.
9 Upon completion of the backup process you will be shown a window
displaying the backup results, including errors, if they were
encountered. Click OK.
The backup file will be saved to the repository you selected, and will be accessible
either from the FTP server, or from the location Domains > domain name > Backup Manager.
Scheduling Backups
 To schedule backup of your account and your sites:
1 Go to Home > Backup Manager.
2 Click the Schedule Backup icon in the Tools group.
3 Specify when and how often to perform backup.
4 To enable recycling of backup files, clear the Unlimited check box and
type the maximum allowed number of files in the repository.
When this limit is reached, the oldest backup files are removed.
5 Specify the combination of symbols that backup file names should
begin with.
This will help you distinguish between backup files.
6 Select the repository where you would like to store the backup file.
140
Backing Up And Restoring Your Data
7 To create a multivolume backup, select the respective check box and
specify volume size in megabytes.
8 To save the user account settings, select the Back up client’s preferences
and account details check box.
9 Select the domains to back up.

To back up all domains, select the check box in the upper left corner of the list
of domains.

To back up individual domains, select the corresponding check boxes in the list
of domains.
10 Click the Switch On icon in the Tools group.
11 Click OK.
 To schedule backup of a single domain (Web site):
1 Go to Domains > domain name > Backup Manager > Schedule Backup.
2 Specify when and how often to perform backup.
3 To enable recycling of backup files, clear the Unlimited check box and
type the maximum allowed number of files in the repository.
When this limit is reached, the oldest backup files are removed.
4 Specify the combination of symbols that backup file names should
begin with.
This will help you distinguish between backup files.
5 Select the repository where you would like to store the backup file.
6 To create a multivolume backup, select the respective check box and
specify volume size in megabytes.
7 Click the Switch On icon in the Tools group.
8 Click OK.
Backing Up And Restoring Your Data
141
Restoring Data From Backup Archives
 To restore your account with domains (Web sites):
1 Go to Home > Backup Manager.
2 If you wish to restore data from a file stored on an FTP server, click
the FTP Repository tab.
3
4
5
6
Click the backup file name you need.
Select the Restore client’s preferences and account details check box.
Select the domains that you would like to restore.
Click Next >>.
If your account or any of its domains were assigned other IP addresses or database
servers than specified in the backup file, you will be prompted to resolve the
conflicts by selecting the new IP address and database server to use. Click Next >>.
7 Restoring will start and its progress will be shown.

To update the information on the screen, click Refresh.

To cancel the restoring process, click Cancel and confirm the cancellation by
clicking OK.
8 Upon completion of the restoring process you will be shown a window
displaying the restoration results, including errors, if they were
encountered. Click OK.
 To restore a singe domain (Web site):
1 Go to Domains > domain name > Backup Manager.
2 If you wish to restore data from a file stored on an FTP server, click
the FTP Repository tab.
3 Click the backup file name you need.
4 Click Restore Now.

To update the information on the screen, click Refresh.

To cancel the restoring process, click Cancel and confirm the cancellation by
clicking OK.
5 Upon completion of the restoring process you will be shown a window
displaying the restoration results, including errors, if they were
encountered. Click OK.
142
Backing Up And Restoring Your Data
Maintaining Your Backup Files Repository
This section provides instructions on:

Uploading backup files stored on another computer.

Downloading backup files to another computer.

Removing redundant backup files from the backup repository.
In this section:
Uploading Backup Files to Server ..................................................................... 142
Downloading Backup Files from Server ............................................................. 142
Removing Backup Files from Server ................................................................. 143
Uploading Backup Files to Server
 To upload a backup file to the backup repository within the control panel:
1
2
3
4
Go to Domains > domain name > Backup Manager.
Click Upload Files to Local Repository.
Click Browse and select the required backup file.
Click OK.
The backup file will be uploaded to the backup repository.
Downloading Backup Files from Server
 To download backup file from the backup repository:
1 Go to Domains > domain name > Backup Manager.
2 Click the
icon corresponding to the backup file you wish to
download.
3 Select the location where you want to save the backup file and click
Save.
The backup file will be downloaded from the backup repository.
Backing Up And Restoring Your Data
Removing Backup Files from Server
 To remove backup file from the backup repository:
1 Go to Domains > domain name > Backup Manager.
2 Select a check box corresponding to the backup file you want to
remove.
3 Click
Remove Selected.
4 Confirm removal and click OK.
143
CHAPTER 6
Scheduling Tasks
If you need to run scripts on your site at specific time, use the task scheduler on your
provider‘s server to make the system automatically run the scripts for you.
In this chapter:
Scheduling a Task (Linux Hosting) .................................................................... 145
Scheduling a Task (Windows Hosting) .............................................................. 146
Suspending and Resuming Execution of Tasks................................................. 147
Canceling a Task .............................................................................................. 147
Scheduling Tasks
145
Scheduling a Task (Linux Hosting)
 To schedule a task:
1 Go to Domains > domain name > Scheduled Tasks.
2 Select the system user account on whose behalf the task will be
executed.
3 Click Add New Task.
4 Specify when to run your command.

Minute - enter the value from 0 to 59

Hour - enter the value from 0 to 23

Day of the Month - enter the value from 1 to 31

Month - enter the value from 1 to 12, or select the month from a drop-down box

Day of the Week - enter the value from 0 to 6 (0 for Sunday), or select the day of
the week from a drop-down box
You can schedule the time using the UNIX crontab entry format. In this format, you
can

enter several values separated by commas. Two numbers separated by a
hyphen mean an inclusive range. For example, to run a task on the 4th, 5th, 6th,
and 20th of a month, type 4-6,20.

insert an asterisk to specify all values allowed for this field. For example, to run
a task daily, type * in the Day of the Month text box.
To schedule the task to run every Nth period, enter the combination */N, where N is
the legal value for this field (minute, hour, day, month). For example, */15 in the
Minute field schedules the task to start every 15 minutes.
You can type the contracted names of months and days of the week, which are the
first three letters: Aug, Jul, Mon, Sat, etc. However, the contracted names cannot
be separated with commas or used together with numbers.
5 Specify which command to run. Type it into the Command input box.
6 Click OK.
146
Scheduling Tasks
Scheduling a Task (Windows Hosting)
 To schedule a task for a domain:
1
2
3
4
Go to Domains > domain name > Scheduled Tasks.
Click Add New Task.
Input a name for your task in the Description field.
In Scheduler notification, specify whether the scheduler should notify you
when it runs this task. The following options are available:

Do not send - do not notify you.

Send to the default e-mail - send the notification to your default e-mail address.

Send to the e-mail I specify - send the notification to the e-mail specified in the
corresponding field. After selecting this option, you need to input the required email in the field on the right.
5 Specify which command to run. Type it into the Path to executable file
input box. If you need to run the command with certain options, type
them in the Arguments field.
For example, if you want to run the statistics calculation task to count disc space
and see more detailed information for the example.com and example.net domains,
you need to specify the following path in the Path to executable file input box:
C:\Program Files\Parallels\Plesk\admin\bin\statistics.exe
and the following options in the Arguments field:
• disk-usage --process-domains=example.com, example.net –
verbose
6 Select the appropriate priority in the Task priority field. Task priority can
be set to Low, Normal or High.
7 Specify when to run your command by selecting the appropriate check
boxes in the Hours, Days of Month, Months or Days of Week fields.
8 Click OK to schedule the task or click Run Now to schedule the task and
immediately run it.
Scheduling Tasks
147
Suspending and Resuming Execution of
Tasks
 To temporarily suspend execution of scheduled task:
1 Go to Domains > domain name > Scheduled Tasks.
2 Select the system user account on whose behalf the task is executed.
3 Locate the task that you want to suspend and click the command
name.
4 Clear the Switched on check box and click OK.
 To resume execution of scheduled task:
1 Go to Domains > domain name > Scheduled Tasks.
2 Select the system user account on whose behalf the task is executed.
3 Locate the task whose execution you want to resume and click the
command name.
4 Select the Switched on check box and click OK.
Canceling a Task
 To cancel a task:
1 On your Home page, select the required domain name from the list .
2 Click Scheduled Tasks.
3 Select the system user account on whose behalf the task is executed.
4 Select a check box to the left of the task that you want to cancel.
5 Click
Remove Selected.
6 Confirm removal and click OK.
CHAPTER 7
Monitoring Connections to Control Panel
and FTP Services
In this chapter:
Monitoring Connections to Control Panel .......................................................... 148
Monitoring Connections to FTP Service ............................................................ 149
Monitoring Connections to Control Panel
 To find out who of your customers is logged in to the control panel at the moment:
1 Go to Home > Active Sessions. All sessions including yours will be
presented and the following details will be displayed:

Type. A type of control panel user who established the session:
for client.
for domain or Web site owner.
for mailbox owner.

Login. The login name the user is logged in as.

IP address. The IP address from which the control panel is accessed.

Logon time. The date and time when the user logged in to the control panel.

Idle time. The time that user was not doing anything in the control panel while
being logged in.
2 To refresh the list of user sessions, click Refresh.
3 To end a user session, select the respective check box and click
Remove Selected, then confirm removal and click OK.
Accessing The Server Using Remote Desktop (Windows Hosting)
149
Monitoring Connections to FTP Service
 To find out who is connected to your server via FTP, in what directories they currently
are and what files they are uploading to or downloading from the server:
1 Go to Home > Active Sessions.
2 Click the FTP Sessions tab. All sessions including yours will be
presented and the following details will be displayed:

Type. The type of user who established the session:
for users not registered with the control panel.
for anonymous FTP users.
for domain or web site administrators.
for subdomain administrators.
for web users (owners of personal web pages without individual domain
names).

Status. The current status of FTP connection.

FTP user login. The login name used for access to FTP account.

Domain name. The domain the FTP user is currently connected to.

Current location. The directory the FTP user is currently at.

File name. The file name being operated on.

Speed. Transfer speed in kilobytes.

Progress, %. The file transfer operation progress in percentage.

IP address. The IP address from which the FTP account is accessed.

Logon time. The time lapsed since the moment user logged in.

Idle time. The time that user was not doing anything while being connected to the
server through FTP.

To refresh the list of FTP sessions, click Refresh.

To end a session, select the respective check box and click
Remove Selected.
Accessing The Server Using Remote
Desktop (Windows Hosting)
150
Accessing The Server Using Remote Desktop (Windows Hosting)
The remote desktop (RDP) access feature allows you to remotely log in to the Plesk
Control Panel server and interact with it using standard Microsoft Windows desktop
interface.
 To access the server via Remote Desktop interface:
1 Go to Domains > domain name > Remote Desktop.
2 Set up screen resolution for the session in the Screen resolution for
terminal session menu.
Note: Higher resolutions are more taxing for your connection, decreasing the
interaction speed and spending more bandwidth.
3 Select the connection method according to your browser:

Microsoft RDP ActiveX - recommended to use with Internet Explorer browser,
since it may not work with other browsers. When you use this method for the
first time, your browser will automatically install the required ActiveX component,
if Internet Explorer security settings permit this. If your browser shows security
alerts, try to temporarily lower security measures in the browser options.

properoJavaRDP - recommended to use with Netscape, Mozilla, or Firefox
browsers, since it may not work with Internet Explorer. Only 8.0 and higher
versions of Opera are supported. This component requires Java Runtime
Environment (JRE) to be installed on your system. If you do not have JRE, you
can download it from http://java.sun.com/j2se/1.5.0/download.jsp (version 1.4
and higher) and install it before using the remote desktop feature.
Note: You don't need to install JDK (Java Development Kit) in order for the
RDP feature to work.
If you use Internet Explorer or Mozilla, you should open the Terminal Services
Configuration console in Microsoft Windows (Start > Administrative Tasks), and set
the Licensing option to Per user on the Server Settings screen.
4 Click OK. A new window will open with an area where your interaction
with the server‘s desktop will take place.
5 Log in to the system. By default, Plesk Control Panel uses the
domain‘s FTP/Microsoft FrontPage login. You can supply any valid
login and password.
6 After logging in to the system you can start working with it as with a
regular Windows desktop.
 To finish your Remote Desktop session:

Close the browser window with the remote desktop session. This way, the session
you had will be detached from your desktop, but it will keep running on the server,
so when you log in there next time, you will see the remote desktop in the state you
left it,
or

Select Start > Log off if you want to quit the session permanently (all running
sessions consume the server‘s resources).
CHAPTER 8
Using Help Desk for Resolving Your
Customers’ Issues and Requesting
Assistance from Provider
If your hosting company provides a Help Desk solution integrated with the control
panel, then you can use it to

report your problems to your provider‘s technical support staff, and

receive problem reports or requests for assistance from your own customers – Web
site owners.
In this chapter:
Viewing Trouble Tickets in Your Help Desk ....................................................... 152
Submitting a Problem Report to Your Service Provider ..................................... 152
Commenting and Closing Trouble Tickets ......................................................... 153
152
Using Help Desk for Resolving Your Customers’ Issues and Requesting Assistance from Provider
Viewing Trouble Tickets in Your Help
Desk
 To check for new tickets from your users, or to view the status of tickets you
submitted:
1 Click the Help Desk shortcut in the navigation pane. All tickets
submitted by you and your customers will be listed and the following
supplementary information will be displayed:

Id: identification number assigned by the system upon submission,

Ticket Subject: a summary entered by the ticket reporter,

Ticket Status: new, reopened, closed,

Reporter Type: a type of control panel user account or an e-mail address the
ticket came from - a client, domain administrator, e-mail user with access to
control panel, or user submitted a ticket by e-mail,

Reporter Name: a name of person who submitted the ticket, domain names for
tickets submitted by domain owners, or e-mail addresses for tickets submitted
by e-mail,

Modified: the date the ticket was modified - a comment appended, or status
changed,

Category: the category to which the ticket is related.
2 To see what is inside a ticket, click a ticket id or ticket subject.
Submitting a Problem Report to Your
Service Provider
 To submit a new problem report to your service provider:
1 Go to Help Desk > Add New Ticket.
2 Type the ticket subject, select the category the issue is related to, and
type in the problem description.
3 Click OK.
The ticket is now submitted to the system and sent to your provider. You will be
notified by e-mail when the issue is resolved.
Using Help Desk for Resolving Your Customers’ Issues and Requesting Assistance from Provider
153
Commenting and Closing Trouble Tickets
 To close a ticket when the issue was resolved or to post your comment:
1 Click the Help Desk shortcut in the navigation pane.
2 Locate the ticket you need and click its subject or identification
number.
3 To close, reopen or post a comment to the ticket, select the operation
you would like to perform from the Ticket Event drop-down box, and type
a new comment into the New Comment input field if required.
4 Click OK to submit.
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