CENTRAL INSTITUTE OF FISHERIES EDUCATION
(Deemed University), Indian Council of Agricultural Research
Panch Marg, Off Yari Road, Versova, Andheri (West), Mumbai-400061
Tel. No. 022-26361446/7/8
Fax No. 022-26361573
Web Site : www.cife.edu.in
TENDER DOCUMENT
TENDER FOR ICT FACILITIES MANAGEMENT &
ANNUAL MAINTENANCE CONTRACT
ICAR - CENTRAL INSTITUTE OF FISHERIES EDUCATION
(Deemed University), Indian Council of Agricultural Research
Panch Marg, Off Yari Road, Versova, Andheri (West), Mumbai-400061
Tel. No. 022-26361446/7/8, Fax No. 022-26361573
Web Site : www.cife.edu.in
NOTICE INVITING TENDER
F. No. 36-41/14-15/ICT-FM&AMC/P/
Dated : 09.02.2015
The Director, Central Institute of Fisheries Education (CIFE), Mumbai-400 061 invites
sealed tenders from the reputed vendors/firms for ICT Facilities Management &
AMC (ICT-FM/AMC) at CIFE, Panch Marg, Off Yari Road, Versova, Andheri (West),
Mumbai–400061. Non-transferable tender document containing detail list of IT
infrastructure and the scope of AMC ICT-FM along with terms and conditions can be
obtained from office of the undersigned on all working days on payment of Rs. 1,000/(Rupees One thousand only), in cash or by Demand Draft payable to “ICAR UnitCIFE”, Mumbai (Non-refundable). Tenders will be issued from 11.02.2015 to
03.03.2015 on all working days between 11.00 AM and 4.00 PM, to the reputed
vendors/firms. The tender papers shall not be issued by post. Tender form can also
be downloaded from our website: www.cife.edu.in and the cost of tender documents
should be enclosed with Technical bid in the shape of Demand Draft/Pay Order drawn
in favour of “ICAR Unit-CIFE”, Mumbai, failing which the tender will be rejected.
Sealed tenders will be received up to 1300 hrs. on 04.03.2015 and will be opened on
the same day at 1500 hrs. in the presence of the intended tenderers. An amount of
Rs. 50,000/- (Rupees Fifty thousand only) towards EMD should be enclosed with
Technical bid in the form of crossed Demand Draft payable to “ICAR Unit-CIFE”,
Mumbai. The tenders of the vendors/firms who do not enclose EMD in the above
said manner is liable to be rejected. Incomplete tenders and the tenders received
after the due date and time will not be accepted. The tender sent by post, received
after due date and time will also be not accepted.
The Director, CIFE, Mumbai reserves the right to accept or reject any or all tenders
without assigning any reason thereof. No correspondence shall be entertained in this
regard.
Asstt. Administrative Officer (P)
ICAR - CENTRAL INSTITUTE OF FISHERIES EDUCATION
(Deemed University), Indian Council of Agricultural Research
Panch Marg, Off Yari Road, Versova, Andheri (West), Mumbai-400061
Tel. No. 022-26361446/7/8, Fax No. 022-26361573
Web Site : www.cife.edu.in
F. No. 36-41/14-15/ICT-FM&AMC/P/
Dated : 09.02.2015
NOT TRANSFERABLE
INVITATION TO TENDER (TWO BID SYSTEMS) AND INSTRUCTIONS CONTAINING
TERMS AND CONDITIONS GOVERNING CONTRACT FOR ICT FACILITIES
MANAGEMENT & ANNUAL MAINTENANCE CONTRACT (ICT-FM/AMC) AT
CENTRAL INSTITUTE OF FISHERIES EDUCATION, MUMBAI – 400 061
1.
Cost of Tender Form
Rs. 1,000/-
2.
Issue of tender document on 11.02.2015 upto
03.03.2015
3.
Last date of receipt of Tender 1300 hrs. on
04.03.2015
4.
Tender’s technical bid to be opened at 1500 hrs. on
04.03.2015
5.
The Tender form is available on website : www.cife.edu.in
NOTE :
1.
The Director, Central Institute of Fisheries Education, Mumbai may at his/her discretion,
extend this date by a fortnight and such extension shall be binding on tenderers.
2.
If the date up to which the tender is open for acceptance is declared to be a holiday the
Tender shall be deemed to remain open for acceptance till the next working day.
To,
M/s. ……………………
Sub : Supply of Tender Form - reg.
Dear Sir,
With reference to your application dated___________, please find enclosed herewith tender
form along with the detailed requirement/specifications Receipt No.__________ Dated _________ for
Rs. _______for ICT FM & AMC at CIFE, Mumbai.
Kindly acknowledge the receipt of the same.
Yours faithfully,
Asstt. Administrative Officer (P)
ICAR - CENTRAL INSTITUTE OF FISHERIES EDUCATION
(Deemed University), Indian Council of Agricultural Research
Panch Marg, Off Yari Road, Versova, Andheri (West), Mumbai-400061
Tel. No. 022-26361446/7/8, Fax No. 022-26361573
NOTE :
Web Site : www.cife.edu.in
All communications must be addressed to the Director, Central Institute of Fisheries
Education, Panch Marg, Off Yari Road, Versova, Andheri (West), Mumbai – 400 061.
INVITATION OF TENDER FOR
ICT FACILITIES MANAGEMENT & ANNUAL MAINTENANCE CONTRACT
AT CENTRAL INSTITUTE OF FISHERIES EDUCATION, MUMBAI – 400 061
From :
The Director
Central Institute of Fisheries Education
Fisheries University Road, Seven Bungalows
Versova, Andheri (West), Mumbai – 400 061
To
...............................................
...............................................
...............................................
Dear Sir(s),
Sealed Tenders are hereby invited for contract for ICT Facilities Management & Annual
Maintenance Contract (ICT-FM/AMC) at Central Institute of Fisheries Education, Mumbai - 400 061. The
terms and conditions of the contract which will govern any contract made are those contained in the General
conditions of contract applicable to the contracts placed by the ICAR and by the Research Institutes of the
Council and the special terms and conditions detailed in the Tenders forms and its schedules. Please submit
your rates in the Tenders form if you are in a position to furnish the requisite services in accordance with the
requirements stated in the attached schedules.
2.
An earnest money of Rs. 50,000/- (Rupees Fifty thousand only) must be deposited in the form of
crossed Demand Draft in favor of “ICAR Unit-CIFE”, Mumbai and payable at Mumbai. The particulars of
the earnest money deposited must also be superscribed on the top of the envelope by indicating the
draft/pay order number and date, failing which the tenders will not be opened. In no case Cheque will be
accepted. Tender will not be considered if the earnest money is not sent with the tender.
The EMD will be refunded to the unsuccessful tenderers’ as promptly as possible whereas in the case
of successful tender, EMD will be refunded after deposition of Security Deposit 10% of the total tendered
amount towards security deposit in the form of crossed Demand Draft drawn in favour of “ICAR Unit, CIFE,
Mumbai”. The security deposit shall be released after 2 months from the date of expiry of the contract.
3.
The Tenderer is being permitted to give Tenders in consideration of the stipulations on his part that
after submitting his Tenders, he will not resile from his offer or modify the terms and conditions thereof. If the
Tenderer fail to observe and comply with the foregoing stipulation the aforesaid amount of EMD will be
forfeited by the CIFE. In the event of the offer made by the Tenderer not being accepted, the amount of
earnest money deposited by the Tenderer will be refunded to him after he has applied for the same, in the
manner prescribed by the CIFE.
4.
The Schedules of the Tenders form should be returned intact and pages should not be detached. In
the event of the space provided on the schedule form being insufficient for the required purpose, additional
pages may be added. Each additional page must be numbered consecutively and be signed in full by the
Tenderer. In such cases reference to the additional pages must be made in the Tenders form. If any
modification of the schedule is considered necessary it should be communicated by means of separate letter
alongwith the Tenders. Overwriting/erasing in rates to be quoted by the Tenderer will not be allowed
otherwise the Tenders may be rejected.
5.
The Tenders are liable to be ignored if complete information as required is not given therein or if the
particular asked for in the schedules to the Tenders is not fully filled in, individual signing the Tenders or
other documents connected with the contract may specify whether he signs it in the capacity of (i) a sole
proprietor of the firm of constituted attorney of such sole proprietor, or (ii) a partner of the firm if it be
partnership in which case he must have authority to refer to arbitration dispute concerning the business of
the partnership whether by virtue of the partnership agreement or power of attorney or (iii) constituted
attorney of the firm if it is a company.
6.
If Tenderer does not accept the offer, after issue of letter of award by CIFE within 15 days, the offer
made shall be withdrawn & Earnest Money forfeited.
7.
In case of partnership firms, where no authority to refer disputes concerning the business of the
partnership has been conferred on any partner, the Tenders and all other related documents must be signed
by every partner of the firm. A person signing the Tenders form or any other documents forming part of the
contract on behalf of another shall be deemed to warranty that he has authority to bind such other and if, on
enquiry it appears that the persons so signing had no authority to do so, the Council shall without prejudice to
other civil and criminal remedies cancel the contract and hold the signatory liable for all costs and damages.
Each page of the Tenders and the schedules to the Tenders and annexure, if any, should be signed by the
Tenderer.
8.
The original copy of the tenders is to be enclosed in double cover. The inner cover should be
sealed. The outer cover should be superscribed. “Tender for ICT Facilities Management & Annual
Maintenance Contract (ICT-FM/AMC)” at Central Institute of Fisheries Education (CIFE), Mumbai-400 061
with address of this office and the tenderer shall place two envelopes clearly marked containing technical bid
and financial bid separately in the main envelop. Right is reserved to reject outstation tenders. Tenders to be
hand delivered should be put in the tenders box, which will be kept in the Administration Office of the Central
Institute of Fisheries Education, (Deemed University), Indian Council of Agricultural Research, Panch Marg,
Off Yari Road, Versova, Andheri (West), Mumbai – 400 061 not later than 1300 hrs. on the last date of
receipt. Tenders can also be sent by Registered Post but the Institute shall not be held liable for late receipt
of tenders due to postal delay or other reasons.
9.
The rates quoted by each firm for ICT Facilities Management & Annual Maintenance Contract
(ICT-FM/AMC) in Tenders be given both in words and figures failing which the same is liable to be rejected.
You are at liberty to be present or to authorize a representative to be present at the time of opening of the
Tenders. The name and address of the representative who would be attending the opening of the Tenders
on your behalf should be indicated in your Tenders. Please also state the name and address of your
permanent representative, if any.
10.
The CIFE does not pledge itself to accept the lowest or any other Tenders and also reserve to itself
the right of accepting the Tenders in whole or in part of the Tenders. You are however at liberty to Tenders
for the whole or any portion or to state in the Tenders that the rates quoted shall apply only if the Tenders are
considered fully. Other conditional Tenders will not be accepted.
11.
The successful bidder will have to submit 10% of the bid amount in the form of Demand Draft/Pay
Order drawn in favour of “ICAR Unit CIFE” payable at State Bank of India, Versova Branch, Mumbai or
Bank Guarantee for the period of Contract plus additional two months as Security Deposit. In the event of
non-deposit of the same the EMD shall be forfeited.
The Security Deposit will be refunded after the two months on expiry of the contract. The dues, if
any, not settled by the Agency will be recovered from the Security Deposit.
12.
No interest on Security Deposit and earnest money deposit shall be paid by the Council/Institute to
the Tenderer.
13.
Sales Tax or any other tax on material in respect of this contract shall be payable by contractor and
Institute will not entertain any claim whatsoever in this respect. However the Income tax or any other tax
which is as per the rules of the Govt. shall be deducted at source from monthly bills of the successful
Tenderer, as per rule.
14.
The Director, CIFE reserves the right to reduce or terminate the period of contract or to extend its
duration in the interest of the Institute, for any justifiable reasons, not mandatory to be communicated to the
Tenderer.
15.
Decision of the Director, CIFE will be final for any aspect of the contract and binding to all parties.
Disputes arising, if any on the contract will be settled at his level and will not be referred to arbitration.
16.
Acceptance by the Institute will be communicated by FAX/Telegram, Express letter of any other form
of communication. Formal letter of acceptance and work order of the Tenders will be forwarded as soon as
possible, but the earlier instructions in the FAX/Telegram/Express letter etc. should be acted upon
immediately.
Yours faithfully,
ASSTT. ADMINISTRATIVE OFFICER (P)
For and on behalf of the Director
ICAR - CENTRAL INSTITUTE OF FISHERIES EDUCATION
(Deemed University), Indian Council of Agricultural Research
Panch Marg, Off Yari Road, Versova, Andheri (West), Mumbai-400061
Tel. No. 022-26361446/7/8, Fax No. 022-26361573
Web Site : www.cife.edu.in
ANNEXURE - I
Technical Requirements and Specifications for
Computer AMC at CIFE, Mumbai
The Central Institute of Fisheries Education wishes to outsource the facilities management of its
Information Communication Technology infrastructure at its headquarters at Mumbai. It has two
campuses namely Old Campus located at Fisheries University Road, Seven Bungalows, Versova,
Mumbai and New Campus located at Panch Marg, Off Yari Road, Versova, Mumbai at a distance
of 1 km from each other. CIFE has a wired LAN within buildings and a point to point RF link
connecting two campuses making virtually a single network. Detailed list of IT infrastructure
available at CIFE and the scope of AMC is given in Annexure – 1.
A.
Essential Requirements of the Vendors/Firms for Participation in AMC
 Ability to provide on-site AMC of ICT-FM in two Campuses of CIFE located at Seven
Bungalows and Yari Road, Versova, Andheri West, Mumbai -400061.
 Experience of maintaining 100+ networked computers in LAN environment (Servers, Switches
and Wi-Fi ) for at least two years along with a certificate from the client and a copy of SLA
(Service Level Agreement) signed with the client.

At least two Govt. / Public Sector Institutions under FM/AMC in the past two years (provide
contact details of person in-charge).
 Experience in managing Windows/LINUX based Servers, Thin Client Terminals / Server,
Network Security etc.
 Experience in managing Wi-Fi enabled devices and point to point RF links connecting
campuses for internet and LAN connectivity.
 At least 10 engineers in regular pay roll currently of the firm, having minimum two years’
experience. At least two engineers should have MCP certification, and one engineer with
CCNP and CCIE Certifications or equivalent.
..7.
: 7 :
 Well-equipped Service Centre with test and repair capability for PCs, Servers, and peripherals
with advanced tools and facilities in Mumbai.
 No record of having been black listed by any Govt./Public sector organization in the last two
years.
B.
Brief Scope of AMC
 Maintenance of the entire existing ICT infrastructure as on date at both Old Campus and New
Campus, CIFE, Mumbai. The on-site maintenance would cover both ‘under warranty’ and ‘out
of warranty’ ICT / hardware and software related issues. It means technical trouble shooting
and repair services for listed out of warranty hardware / software and liaison with respective
suppliers for ‘under warranty’ hardware /software and subsequently resolve the problem.
 ICT infrastructure would mean both hardware and software. It also means maintenance of
both LAN and end user level support. Hardware includes Desktops, Laptops, Printers,
Scanners, Servers, Switches, Routers, Wi-Fi router / radio, internet connectivity. Software
includes trouble shooting of both desktop and server level Operating system, monitoring and
first level support for firewall and anti-virus updates, and first level support for third party
applications like MS Office, Adobe, SAS, SPSS and any others mainly at the server level.
 AMC would include regular on-site monitoring and providing technical support services, repair/
replacement of listed hardware, systematic maintenance of online service requests and
preparation of regular reports on the status of the ICT infrastructure as per the details given
under Item No. 3.
C.
Detailed Scope & Requirements of AMC
SECTION - 1:
HELP DESK & TECHNICAL SUPPORT SERVICES
1.1
: List of Deliverables
 Logging user calls .





Tracking each call to resolution.
Escalating calls, if necessary.
Generating call reports.
Analyzing the call statistics.
First level hardware support for the equipment’s - Diagnosing the problem and getting it
resolved.
..8.
: 8:
 First level application software support at client end.
 Supporting the Computer OS and application software(Win XP / Win Vista/ Win 7 / Win
2003 & 2008 Server / Linux and all latest OS, MS Office etc. for authorized software only.
 Configuring the print servers and resolving printing problems of the users.
 Resolving network connectivity problems at the client end
 Installing standard OS & Application software at the clients end
 Performing any Install, Move, Add or Changes at the client level as per requirement.
 Keeping the entire IT setup secure and virus free.
1.2
: Service level Objectives:
The problems will be classified into 3 Severity Levels:
Severity Level - 1:
 Calls that can have severe impact on business affecting large number of users i.e. any
network server e.g. File server, web server, ERP server, Internet Connectivity, Thin Client
Server, and computers (10 Nos.) placed in Class room/committee rooms/Conference hall /
Auditorium etc.) or LAN equipment (e.g. Routers, switches, hubs, Servers, etc.).
 Calls to be attended immediately and resolved within the day either through: repair; bringing
up a backup server; replacement; reconfiguration of faulty LAN equipment; interacting with
vendor for the same in case equipment under warranty.
Severity Level-2:
 The end user system is unusable affecting individual users. e.g. Printing
problems,
problems using application tools, Internet security and
virus problems, client
network connectivity problems, etc. Calls to be attended within one day and resolved
within 2 days if software / configuration problem or depending on AMC vendor if hardware
problems
Severity Level - 3:
 New Software/ Hardware installations & upgrades change in configuration of the desktop etc.
Calls shall be attended and resolved within a week.
1.3: Down time will be calculated as below:
 For Severity Level–1 problem, each extra day taken to resolve the problem beyond the
stipulated one day resolution time will be considered as 2 days down time.
..9.
: 9:
 For Severity level- 2 & Severity Level–3 problems: downtime will be considered normal
number of days taken to resolve the problem beyond stipulated resolution time as stated
above.
 Weekly
- Pending calls report
SECTION - 2: ANTI-VIRUS UPDATES/ MAINTENANCE SERVICES
Scope: It will involve updating the antivirus gateway server, attending to virus problems at the
desktop level, liasioning with the vendor.
2.1: List of Deliverables
 Pattern file / s/w updates to antivirus gateway server.
 Attending to and clearing virus attacks at desktop level
 Keep the existing standalone virus scanning s/w updated
2.2: Service Level Objectives
 Keeping all incoming/outgoing internet traffic virus free and secure.
 Keeping all the PCs virus free
SECTION – 3 :
HARDWARE MAINTENANCE OF PCs, PRINTERS, SCANNERS, etc. AT CIFE
Scope: It will involve hardware maintenance of PCs, printers, scanners, etc. as per the list in
Annexures. Every 3 months, generate list of such equipment who’s AMC / Warranty will expire after
the next 3 months and before the next 6 months and get this equipment added to the above list in
the intervening 3 months period.
3.1 : List of Deliverables:
 First hand trouble shooting, technical support
 Comprehensive maintenance (repair/replacement) support for PCs desktops/laptops),
printers, scanners listed under AMC contract as per the technical terms and conditions
indicated in this document.
3.2 : Service Level Objectives:

3.3 :




As under help desk & technical support services
Reports
Weekly pending calls report
Monthly report of machines going out of AMC/warranty
Weekly report of standby’s / spares deployed, hardware repaired.
Maintain register showing PC’s/ printers/ parts taken out of CIFE for repairs and return
..10.
: 10 :
SECTION – 4:
SERVER MANAGEMNET
4.1: DC, ADC and OS ADMINISTRATION SERVICE AT CIFE
Scope: It will cover all the Servers listed in the Annexure with their Software, Hardware and
services maintenance. Server level OS are Win Server 2003 & 2008 AD, Windows 2000, Linux
(Fedora, Centos), servers offering LDAP/DHCP/DNS service, web service, remote access service
(Thin Client Server, Domain Server), anti-virus gateway, file server, etc. The servers under warranty
are also to be taken care off by attending the call and getting it resolved by liaising with the vendor
without affecting the institute Network setup.
4.1.1: List of deliverables
 General system administration.
 Orderly system startup and shutdown
 Monitoring CPU utilization, disk space usage etc.
 Resolving server problems like system ‘hang', hard disk crash, network connection failure
etc.
 Creating new file systems and correcting file system if required.
 Creating / modifying / deleting users and groups if required.
 Installation of OS upgrades and patches.
 Re-installing OS if required
 Performing periodic system performance tuning - changing the system configuration
parameters and re-organizing the disk space etc.
 Performing periodic backup of all volumes, installing application softwares if required.
 Escalating unresolved problems to the principal / hardware vendor for ensuring resolution.
 Monitoring the service provided by the server.
 Migration of service to backup server within 8 hours of server failure.
 Backup of servers
4.1.2: Service level objectives
As given under Help Desk & Technical Support Service. Severity Level 1.
4.1.3: Reports
 Server uptime charts.
 Monthly server usage statistics particularly on usage of web server.

Monthly report on OS upgrades and patches.
..11.
: 11 :
4.2: List of deliverables






User account management
Monitoring internet connectivity
Attending/resolving any internet browsing related complaints.
Update user roles as per requirements
Check updates of blacklisted sites
Limit access during working hours, load balancing, blocking users & machines, limiting
downloads, etc.
4.2.2 : Service level objectives
As given under Help Desk & Technical Support Service. severity level 1.
4.2.3 : Reports
 Monthly report of user wise internet usage.
 Monthly statistics of internet usage.
 Daily access log processing for intranet use
4.3 : NETWORK MANAGEMENT SERVICE AT CIFE
Scope: It will cover the LAN and WAN including the Wi-Fi routers and inter-campus RF links at
CIFE, Mumbai.
4.3.1: List of deliverables






Identifying LAN faults and getting them resolved
Vendor management for WAN links and monitoring the ISP connectivity
Advice on requirements of LAN hardware upgrades
Monitoring LAN traffic using appropriate monitoring software
First level support for leased line and ISP vendor
First level support for WAN connectivity (data and voice) and IP sec VPN connectivity.
4.3.2 : Service level objectives
As under Help Desk service severity level: Severity Level 1.
..12.
: 12 :
4.3.3: Reports
 Monthly down-time report on the network, ISP connectivity.
 Monthly ISP traffic analysis.
 Daily plots of internet traffic graphs
 Monthly report on LAN traffic

 SECTION - 5 : WEB SITE MAINTENANCE AT CIFE
Scope: Institute has an in house developed and hoisted website (www.cife.edu.in). The website is
designed in Joomla and MySQl database. Web page designing, modifications, uploading of data,
archival of data and webserver backup etc. is to be taken care of. The website connectivity is to be
regularly monitored. A qualified technical person for website related activities and maintenance is to
be deputed.
SECTION - 6 : HARDWARE MAINTENANCE OF LAN EQUIPMENTS AT CIFE
Scope: This will involve hardware maintenance of LAN equipment’s (active devices like
switches, ) as per list in Annexure IV.
6.1 : List of Deliverables:
 Comprehensive maintenance support for LAN equipment (active devices) as per the list
attached
 The Comprehensive support should include standby equipment support at no `extra charges.
 The severity level for LAN equipment failure will be treated as severity level –I problem as
detailed under help desk service and downtime will be taken as one week down time for each
day.
 Calls to be attended immediately and resolved within 24 hours.
 A equivalent standby (switch/hub) should be replaced in place of failed equipment and
the failed equipment should be repaired within I0 days of failure.
 These equipment’s will come under the severity level 1.
SECTION – 7 : VENDOR MANAGEMENT SERVICE AT CIFE
Scope: It will cover different IT vendors at CIFE, Mumbai.
7.1 : List of deliverables
 Maintaining database of the various vendors with details like contact person, tel. no.,
escalation matrix, response time and resolution time commitments etc.
 Logging calls with vendors.
 Coordinating with vendors to get problems resolved.
..13.
: 13 :
 Escalating problems, if required.
 Keeping track of the hardware and software maintenance contracts entered into by CIFE with
the various vendors.
7.2 : Service level objectives
 Every 3 months, generate list of such equipment whose AMC/warranty will expire after the
next 3 months and before the next 6 months and get this equipment added to the above
list in the intervening 3 month period.
 Coordinating with vendors AMC keeping all the equipment under AMC, so that the calls
logged on them are resolved within the times stipulated in their maintenance contract entered
into with CIFE - Measured on a weekly basis.
7.3 : Reports
•
Weekly call reports (vendor wise),
•
Monthly Downtime report (vendor wise).
SECTION- 8 : OCASSIONAL LAN WIRING AT CIFE
Scope: This will involve occasional LAN cabling at CIFE campuses, involving laying of CAT 6 UTP /
Fiber optic cable, conduit pipes, etc. All LAN point terminals at both ends shall be suitably labeled.
However, as the cable /conduits would not be covered under AMC, this work has to be done by the
AMC vendor on a case by case basis on piece rate basis based on predetermined cost basis. Such
requests may be cumulated and carried as per need basis.
Description of LAN items
250 MHz CAT 6 Cable (305 m box)
250 MHz CAT 6 Cable per m
Information outlet
Surface mount box, single port
Surface mount box, double port
Laying UTP cable per m
Laying conduit per m
Conduit per m for .5 inch
Conduit per m for 1 inch
Conduit per m for 2 inch
Unmanaged 8 UTP port switch, 10/100 Mbps fast Ethernet
Unmanaged 16 UTP port switch, 10/100 Mbps fast Ethernet, 19”
rack mount
Laying
charges including piping/casing patti cabling and labour
Charges per meter
Fiber optic 6 core cable per mtr.
Splicing and OTDR testing of Fiber optic cable.
..14.
: 14 :
D.
Technical Terms & Conditions for AMC
a) The Comprehensive maintenance support should include spare parts support at no extra
charge
b) Faulty parts arising out of replacement would be firms’ property. The spare parts which are
taken for repairs to the factory/work shop of the contractor shall be replaced back in original
(serial number will be noted down) after repairs in perfect working condition. Necessary
permission will be given for movement of spares in and out of CIFE.
c) The firm should keep a minimum number of following materials as standbys at CIFE during
entire period of contract
a. Five number of fully functional sets of Desktop computers (CPU, Monitor, keyboard,
Mouse etc.), five each of key boards, Mouse, Hard disk (500 Gb), SMPS etc. in
working condition for replacement.
b. Three numbers of monochrome LaserJet printers
c. All compatible spares required for testing and replacement should be stocked in
sufficient quantity at CIFE itself for resolving hardware issues without delay.
d) The support engineers should be well trained IT engineers in all respects i.e. well mannered,
technically sound and having vast knowledge in the field.
e) Preventive maintenance should be strictly carried out once in a quarter on each
machine (PC/printer). A report signed by each user will have to be submitted for each quarter
for all the machines under AMC. Following shall be the Scope of Preventive Maintenance:
 Periodical check and service the computer systems..
 Scan the hard disk drive for bad sectors and corrupted files.
 Cleaning of Optical disk drive and any other devices which require cleaning.
 Cleaning of printer carriages, heads, oiling, etc. for preventive printer maintenance.
 Routine maintenance of laser printers.
f) Following shall be the Scope of Breakdown calls:
 In case of breakdown of computer systems, the calls shall be attended on priority basis by


the resident engineer.
Wherever spare parts are required to be replaced, the standby spare parts are to be put
so that the computer is not down
In case of parts replaced are beyond repairs then the parts replaced shall be of equivalent
configuration or standard and will be the property of CIFE.
..15.
: 15 :
g) A computerized registering of the complaints through intranet server and for follow-up will be
maintained.
h) The customer support engineer will take the priority slips of complaints. The customer
service reports (CSR) which are duly signed and commented by the complainant shall be
filed and updated on the intranet server without any delay after attending all the given
complaints.
i) The downtime shall be calculated each month which considers the number of FM working
days for resolution of the call beyond the first day of the complaint for software and 5 days for
hardware. Please note one full day is given to solve the problem before downtime starts. The
penalty would be calculated as follows:
 Let A = AMC rate per machine per day (take 365 working days in a year)
 let D = Total number of downtime days of all machines penalty (rupees) = 10 x A x D
j) On expiry/termination of the contract, the contractor shall handover all equipment under the
contract over to CIFE in good working condition, before the release of that quarter’s payment.
k) The service contract shall be terminated if the terms and conditions of the AMC are not
fulfilled. Further, if the contractor fails to fulfill all the terms and conditions of the AMC, the
contractor will not be allowed to bid again for AMC in future, at any circumstances.
l) Any failed hardware/PC/Printer should be repaired within 5 working days of call log.
If hardware/ PC /printer is not repaired in 5 days, standby has to be provided. The original
hardware/ PC / printer should be repaired / replaced with equivalent hardware within 15 days,
failure to compile with this requirement will attract the penalty as mentioned in this document/
as decided by the competent authority of the institute.
m) The Engineers deputed should not be changed frequently and if any changes are they
should be done in consultation and approval of the competent authority.
n) The list of items not covered under AMC for printers should be submitted along with tender
document.
E.
Other General Terms and Conditions
a) The company will deliver the service in sincerity and by maintaining confidentiality
b) The company will ensure continuous service availability and will deploy backup personnel as
and when required.
c) Either party has the option to terminate the contract with one months notice and without
obligation to either side.
..16.
: 16 :
d) In case of LAN and PCs, all equipment declared obsolete shall be removed from the
contract.
e) The contract will be renewed (one time only) for a further period of one year if performance is
good.
f) Handover period to next contractor at the end of the contract period, in event of contract
being awarded to a contractor different from the incumbent contractor is two months.
g) The working hours will be 9 AM to 6 PM from Monday to Saturday except for holidays under
the 'Shops & Establishment Act'. The Institute may request contractor to ensure personnel
availability on holidays or in emergencies or on need basis. On such occasion/s the required
engineer/s should be available at the institute without fail. Such requirement/s will be
communicated to the team leader of the engineer posted at CIFE.
h) All maintenance at server level which requires shutdown / stoppage of some
server/service should be carried out on holidays at no extra charge.
i) A responsible person should be posted at CIFE who can take decisions with
reference to any emergency/new requirements from CIFE and need not wait for
response from parent company to avoid delays.
j) The Company will depute 4 personnel with the qualifications as below for ICT-FM/AMC
at CIFE campus for full working hours and nominate one of them as the team leader.
 One senior person - Diploma with Microsoft and Cisco certification with minimum 2


years server / network administration, Unix scripting, configuration of network servers
(DNS / Mail / Web / Firewall / DHCP/ Proxy/ Spam/ Anti-Virus/ ADS/ database) as a
network administrator.
One Person – with the certification and experience of programing in HTML, JavaScript,
JQuery, Joomla, PHP etc. and a minimum of one year working experience on web page
designing and development. He will be responsible for updating/designing/maintaining the
institute website.
Two persons – Diploma with minimum 2 years working experience in
hardware/software maintenance of PCs, printers, scanners, networking etc.
:17:
: 17 :
The deputed personnel shall
 At all times abide by rules for holidays, working hours as specified above, time sheet and
attendance as per CIFE format
 At all times abide by general rules of conduct and discipline as required by CIFE and
changes made to it from time to time.
 At all times strictly follow the confidentiality conditions laid out by CIFE and changes
made to it from time to time.


Shall be eligible for canteen, email, internet and bus facility between both campuses.
CIFE would provide a PC with Network connectivity/intercom facility along with email
accounts, and seating place for 4 people at CIFE and to keep spare parts.
k) If the competency of the personals deputed at the institute at the institute are found to be wanting the
same will be communicated to the vendor and that personnel should be changed without any further
delay.
l)
Any damage that is caused to the institute ICT facility due to the negligence and or incompetency by
the personals posted at the institute will be sole responsibility of the vendor and the cost of damage
along with other penal charges will be recovered from the vendor.
m) The vendor should make sure that their personals will be maintaining the strict secrecy and will not
reveal it to any one in any form which will be harmful to the interest of CIFE.
n) Review & Feedback: Monthly review meetings will be held to discuss status of all the Services
listed above. Any pending issues/ problems and suggesting for improvement / additional facilities/
services will be discussed in the weekly meetings. The minutes of this meeting will be documented
and kept in records.
o) Penalty Clause: As per the downtime calculated, 2% of the monthly payable amount will be
deducted for each week of down time for AMC services. Penalty for hardware maintenance of
computers /printers are mentioned separately.
p) The contact details of all the engineers deputed at the institute and senior level contact point person at
the vendor HQ should be made available.
q) The company should nominate one senior level contact point person with whom the institute will
communicate for resolving issues if any.
..18..
: 18 :
ANNEXURE - II
Laptops, Desktops & Thin Client Terminals
Sl.
No.
1
Description of
Items
Laptops /
Notebook PCs
Under
Out of
Total
Warranty Warranty
No. of
Items
Items
Items
(No.)
(No.)
25
0
25
Specifications
Scope of FM &
AMC
Laptops are out of warranty. All 25 out
of warranty laptops are Apple (5), HP
make nx7400 (4), Sony Vaio (7) Dell
(6), Lenovo (1) & Compaq (2) models.
Of 111 Under warranty items,
2
Branded
Desktop PCs
with TFT/CRT
Monitors,
Keyboards and
Mouse
3
Assembled
Desktop PCs
with CRT
Monitors,
Keyboards and
Mouse
Thin Client
Terminals with
4
TFT Monitors,
Keyboards and
Mouse
Total No. of Laptops,
Desktops & Thin
Clients
232
2
111
0
43
0
302
111
121
2
43
17 are Acer make (core i-5, 4GB
DDR3, 500GB HDD 18.5 display
(warranty expires on March 2015),
46 are Lenovo Think Centre (Intel
Core i7-2600 3.40Ghz, 500GB HDD,
6GB DDR3, 19” display) (warranty
expires on March 2015),
22 Lenovo Think Centre (Intel Core i72600 3.40Ghz, 500GB HDD, 6GB
DDR3, 19” display) (warranty expires
on March 2016)
18 Dell make (warranty expires on
March 2016).
08 HP make PC’s (warranty expires
on March 2017).
Of 121 Out of warranty items,
66 are Acer make,
01 Apple iMac,
03 Wipro make
09 Dell OptiPlex,
30 HP Compaq make purchased
between March 2005 & 2007,
01 HCL,
11 Lenovo.
Almost all of them are either
assembled PCs with PIV Intel 2.4 Ghz
processor, 512 MB DDR RAM & 40
GB HDD or with Xeon PIV or higher
Processors. attached with instrument.
First level
technical
support and
trouble shooting
with respect to
both hardware &
software related
issues.
Comprehensive
repair /
replacement of
all parts and
accessories in
case of out of
warranty items
and liaison with
respective
vendors / firms
for resolution /
repair /
replacement for
under warranty
items
All are HP make Thin Clients. TCs are
t7530 series models a purchased in
May 2009. All have 17" TFT monitors
of HP make.
191
…19.
: 19 :
ANNEXURE – III
Servers
Sl.
No.
1
Description of
Items
Web Server
Total No. of Servers
Under
Out of
Total
Warranty Warranty
No. of
Items
Items
Items
(No.)
(No.)
1
0
1
1
0
1
Specifications
HP Proliant DL 360G5 Rack Model :
Raid 0/1, Dual Core Intel Xeon 5130
Processor 2 Ghz 1333 FSB, 2x1GB
DDR2-667 RAM, 3x500GB SAS HDD.
Purchased in March 2007
Runs in Server 2003 Std. Edition
Service Pack1
Scope of FM &
AMC
First level
technical
support and
trouble shooting
with respect to
both hardware &
software related
issues.
Comprehensive
repair /
replacement of
all parts and
accessories.
..20..
: 20 :
ANNEXURE – IV
LAN Switches and Routers
Sl.
No.
Description of
Items
1
LAN Switches Manageable 24
& 48 Port
Switches
2
LAN Switches 24, 16, 8 & 5
Port distribution
switches
3
Routers
Under
Out of
Total
Warranty Warranty
No. of
Items
Items
Items
(No.)
(No.)
3
0
3
77
0
77
1
0
1
4
Wireless
Access Points
19
0
19
5
Fiber Optic
Converter
16
0
16
116
0
116
Specifications
48 port HP Procurve make Layer 2
SNMP managed Stackable switches
purchased in May 2009 and 1 no. of
24 port 3-COM managed switch
purchased in March 2007
25 nos. of 24 port D-Link/ Digisol
switches, 26 no. of 16 port D-Link
switches, 20 no. of 8 port D-Link
switches & 6 nos. of 5 port D-Link
Switches.
Bd-Com 1700 series .
Scope of FM &
AMC
First level
technical
support and
trouble shooting
with respect to
both hardware &
software related
issues.
Comprehensive
repair /
replacement of
all parts and
accessories.
5 Brovis AP (AS100) & 3 D-Link AP at
Ladies Hostel (new campus), 4 Brovis
AP (AS100) Boy’s Hostel (old
campus), 1 MroTek4 Boy’s Hostel (old
campus) 4 nos. of Enginious AP at
Type IV quarters (new campus) and 2
Brovis RF radio that connect both
campuses.
Fiber optic converter of Digisol and Dlink make for Backend connectivity.
..21..
: 21 :
ANNEXURE – V
Printers and Scanners
Sl.
No.
Description of
Items
Total
No.
Under
Out of
Warranty Warranty
(No.)
(No.)
Specifications
5 Printers are of Epson L800
1
Printers Color LaserJet
54
0
54
2
Printers - B&W
LaserJet
102
3
Scanners
35
0
35
4
Network
Printer-B&W
5
0
5
0
102
All are basic models of HP
Color Laserjet printers while
few of them are Printer cum
Scanner 3-in-1 models (2-4
years old)
All are HP make LaserJet
printers. HP P 1506 model
being purchased in Feb 2011.
Most of the out of warranty HP
1020 model (2 year old), while
rest are either 1200 series or
1022/20 series printers (3-4
years old)
All are basic HP ScanJet 2400
and upper model few are of
Cannon make model
All printers are in Administrator
are of HP 2025dn make
Scope of FM &
AMC
First level
Technical
support and
trouble
shooting with
respect to both
hardware &
software
related issues.
Comprehensive
repair /
replacement of
all parts and
accessories in
case of out of
warranty items
and liaison with
respective
vendors / firms
for resolution /
repair /
replacement for
under warranty
items
Out of 27 Camera
5
Camera
27
0
27
17 indoor camera of 2MP, 1
outdoor Dome camera with 36x
Zoom and 360 degree rotation,
2 outdoor cameras with 50mtrs
range of Histream make.
3 outdoor camera of 1.5MP, 2
outdoor camera of 50mtrs
range of Sony make.
2 indoor camera of 2MP of
Dahuva make
Total
223
0
223
…22.
: 22 :
ANNEXURE – VI
Form for Participating Firms (Check List)
I.
Name of the Participating Firm
2.
Full postal address with Telephone,
Telefax, e-mail
3.
Please specify whether Public
Limited Company, Private
Organisation or Partnership Firm
4.
Nature of the Business
5.
Date of Establishment
6.
Present Turnover (Proof of IT Returns to be
attached)
7.
Permanent Income Tax Ref. No.
8.
CST/ST No. / TIN No.
9.
Address & Telephone Nos. of your
Branch office in Mumbai if HO is located outside
(please specify whether Distributing /
Servicing/Marketing the products
10
Reference of Reputed Customers with contact
details
11
Details of the highest order executed
and value thereof
12
Certificate of incorporation attached
( YES / NO)
13
Authorisation from Manufacturer /
Supplier attached in proof of Authorised Service
provider / Preferred technology partner, etc
14
Whether E.M.D. & 2% attached with
Bid document. Yes / No.
15
Technical Specifications / Literature /
Brochure attached
16
Furnished all information required by
the tender document
17
Experience Certificate for executing
similar contract for IT-FM&AMC for more than 7
lakhs per year for 2 years attached
18
Experience certificate for maintaining
200+ Networked Computers in one
Campus Network attached
19
Tentative list of bio-data of persons to be placed
at CIFE, along with copy of certification
(Name & Signature of the Tenderer with Stamp)
..23..
: 23 :
ANNEXURE – VII
Price Bid Form for IT-Facilities Management & AMC at CIFE
Part A
Sl. No.
1.
2.
3.
4.
Description of IT Components / Units
Laptops / Notebook PCs
Branded Desktop PCs with TFT/CRT
Monitors, keyboard, mouse etc
Assembled Desktop PCs with CRT
Monitors, Keyboards and Mouse
Thin Client Terminals with TFT
Monitors, Keyboards and Mouse
5.
Old Web Server
6.
Printers Color LaserJet
Printers - B&W LaserJet
Scanners
7.
8.
9.
10.
Network Printer (B/W)
11.
LAN Switches
Switches
LAN Switches
Switches
LAN Switches
Switches
LAN Switches
Switches
12.
13.
14.
LAN Switches – 24 & 48 port Managed
Switches
No. of
Units
25
121
2
43
1
54
102
35
5
3
– 24 port Unmanaged
25
– 16 port Unmanaged
26
– 8 port Unmanaged
20
– 5 port Unmanaged
6
15.
Wireless Routers (Brovis Make)
11
16.
17.
18.
19.
Wireless Routers (D-Link Make)
Wireless Routers (Enginious Make)
Wireless Routers (MRoTek Make)
Fiber Optic Converter
CCTV Camera (both New and old
campus)
3
4
20.
Unit
Rate
(Rs. / 3
month
s)
1
16
27
Taxes, if any
Total Cost
Total Cost
(Rs.)