i-STAT DE v2.8 User Guide

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Table of Contents
Legal statement
v
Preface
1
Release Notes
3
1. Introduction
5
1.1 Installation planning ..................................................................................................................... 5
Hardware Requirements .................................................................................................................... 5
Operating System Requirements ........................................................................................................ 6
2. Installing
9
2.1 Installation of i-STAT/DE ............................................................................................................ 9
2.2 Installing a Software Upgrade .................................................................................................... 17
2.3 Configuration.............................................................................................................................. 18
Configuration options....................................................................................................................... 20
Configuration Network options ........................................................................................................ 21
Configuration Patients List options .................................................................................................. 22
2.4 Customization Workspace ......................................................................................................... 23
Customization Profile Management ................................................................................................ 27
2.5 STATNotes................................................................................................................................ 29
2.6 Uploading a JAMS/CLEW update to the i-STAT/DE Server ................................................... 30
2.7 Uploading a new eVAS file to the i-STAT/DE Server............................................................... 35
3. Troubleshooting
39
Troubleshooting installation or upgrade of the i-STAT/DE software ............................................. 40
Troubleshooting i-STAT/DE Customization web page issues........................................................ 43
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Legal Statement
Proprietary statement
i-STAT/DE software and documentation are protected by copyright (© 2017 Abbott Point of Care,
400 College Road East, Princeton, NJ 08540). All rights are reserved. Printed in the USA.
The information, documents and related graphics published herein (the “Information”) are the sole
and exclusive property of Abbott Point of Care Inc. or affiliates. Permission to use the Information
is granted, provided that:
• the copyright notice appears on all copies of the Information;
• use of the Information is for operation of Abbott Point of Care products by Abbott Point of Caretrained personnel or informational use only;
• the Information is not modified in any way; and
• no graphics are used separate from the accompanying text.
Each person assumes full responsibility and all risks arising from use of the Information. The
Information is presented “AS IS” and may include technical inaccuracies or typographical errors.
Abbott Point of Care reserves the right to make additions, deletions, or modifications to the
Information at any time without any prior notification.
Trademark statement
i-STAT is a registered trademark of the Abbott Group of Companies in various jurisdictions.
Windows and Internet Explorer are registered trademarks of Microsoft Corporation.
SQL Anywhere is a registered trademark of SAP SE.
All Abbott product names and trademarks are owned by or licensed to Abbott, its subsidiaries or
affiliates. No use of any Abbott trademark, trade name, trade dress, or product name may be made
without the prior written authorization of Abbott, except to identify the product or services of
Abbott. All other trademarks, brands, product names, and trade names are the property of their
respective companies. All rights reserved.
Except as permitted above, no license or right, express or implied, is granted to any person under
any patent, trademark, or other proprietary right of Abbott.
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Disclaimers
All samples (printouts, graphics, displays, screens, etc.) are for information and illustration purposes only
and shall not be used for clinical or maintenance evaluations. Data shown in sample printouts and screens
do not reflect actual patient names or test results.
The Information was developed to be used by Abbott Point of Care-trained personnel, by other persons
knowledgeable or experienced with the operation and service of the product identified, or under the direct
supervision and with cooperation from Abbott Point of Care technical sales or service representatives.
In no event shall Abbott Point of Care Inc. or its affiliates be liable for any damages or losses incurred in
connection with or arising from the use of the Information by persons not fully trained by Abbott Point of
Care.
No confidential relationship shall be established in the event that any user of the Information should make
any oral, written or electronic response to Abbott Point of Care (such as feedback, questions, comments,
suggestions, ideas, etc.). Such response and any information submitted therewith shall be considered nonconfidential, and Abbott shall be free to reproduce, publish or otherwise use such information for any
purposes whatsoever including, without limitation, the research, development, manufacture, service, use,
or sale of products incorporating such information. The sender of any information to Abbott Point of Care
is fully responsible for its content, including its truthfulness and accuracy and its non-infringement of any
other person's proprietary rights.
Abbott Point of Care is not engaged in rendering medical advice or services.
Updates to the Information may be provided in either paper or electronic format. Always refer to the
latest documents for the most current information.
No part of the Information may be reproduced, stored, retrieved, or transmitted in any form or by any
means without the prior written permission of Abbott Point of Care.
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Preface
This reference contains instructions on how to install, configure, and use the Abbott Point of Care (APOC)
i-STAT/DE system.
Intended use
i-STAT/DE is a web-based software application that enables communication between i-STAT 1 devices
and Info HQ or another data management system.
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About this manual
This manual is organized as follows:
1. Introduction
Installation planning; requirements for hardware, software
2. Installing
Using the i-STAT/DE setup utility; configuration options;
upgrading; software updates; uploading an eVAS file
3. Troubleshooting
Symptoms of and solutions for problems with installing,
upgrading, customization web page
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Release Notes
Table of Contents
i-STAT/DE version 2.8 includes these enhancements:
x The display of personal information was removed from the i-STAT/DE System web
application. All data except for the patient ID has been removed from the View Patients display.
The operator name has been removed from the View Operators display.
x i-STAT/DE software was enhanced to ensure the correct sort order when using
non-alphanumeric characters in patient IDs.
x i-STAT/DE v2.8 is now validated with Windows Server® 2012 R2 Standard Edition and
Windows 10® Pro 64-bit.
x The i-STAT/DE database was migrated to utilize SQL Anywhere® 17.
x The i-STAT/DE communication service features improved recovery when a network disconnect
occurs during i-STAT 1 analyzer communication.
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1. Introduction
i-STAT/DE is the communication and customization software for the i-STAT 1 device. A web-based
application, i-STAT/DE manages communication between a data management system, such as Info HQ,
and i-STAT 1 devices.
This guide includes information for installing i-STAT/DE, selecting options to customize it, and upgrading
software.
Note: The i-STAT/DE software is installed and updated using the setup utility contained on the
i-STAT/DE CD-ROM. The setup utility can be run only by a user who is a local administrator on the
machine on which the i-STAT/DE software is being installed or updated.
1.1 Installation planning
Before installing i-STAT/DE, review the following requirements.
Hardware requirements
Minimum hardware requirements are:
x Architecture: IBM-compatible
x Processor:
o Family: PIII or later
o Speed: 1 GHz or faster
x Memory: 512 MB RAM or greater
x Disk drives:
o Hard drive: 10 GB or larger
o CD-ROM or other means to transfer large files to the server
x 10/100 Ethernet NIC
The recommended minimum configuration is:
x Architecture: IBM-compatible
x Processor: Speed: 2 GHz or faster
x Memory: 4 GB RAM or greater
x Disk drives:
o Hard drive: 100 GB or larger
o CD-ROM or other means to transfer large files to the server
x 10/100 Ethernet NIC
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Operating System Requirements
The i-STAT/DE software is qualified for use on:
x Windows Server 2003 R2 Standard Edition with Service Pack 2, at a minimum, applied
x Windows Server 2008 R2 Standard Edition with Service Pack 1, at a minimum, applied
x Windows Server 2008 Standard Edition 32-bit with Service Pack 2, at a minimum, applied
x Windows Server 2012 R2 Standard Edition
x Windows 10 Pro 64-bit
Additional Prerequisites
All Supported Windows Versions
On all of the above Windows versions, i-STAT/DE also requires the following to be installed:
x Internet Information Services (IIS)
x Internet Explorer web browser, version 10.0 or 11.0 (or the highest version of IE compatible with your
version of Windows)
x Microsoft .NET Framework 4
Windows 10 Pro 64-bit
The following must be installed through Windows Features accessed via
Control Panel→Programs and Features→Turn Windows Features on or off:
x Under Internet Information Services→Web Management Tools
o IIS Management Console
o IIS Management Scripts and Tools
o IIS Management Service
x Under Internet Information Services→Web Management Tools→IIS 6 Management
Compatibility:
o IIS Metabase and IIS 6 configuration compatibility
x Under Internet Information Services→World Wide Web Services→Application Development
Features:
o ASP.NET 4 (checking this will check other items automatically; leave those other items checked)
x Under Internet Information Services→World Wide Web Services→Common HTTP Features:
o
o
o
o
Default Document
Directory Browsing
HTTP Errors
Static Content
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Windows Server 2012 R2 Standard Edition
The following server roles must be installed through the Add Roles and Features wizard (accessed via
Control Panel→Programs and Features→Turn Windows Features on or off. Then click Next >
twice):
x Under Web Server (IIS)→Web Server→Common HTTP Features:
o
o
o
o
Default Document
Directory Browsing
HTTP Errors
Static Content
x Under Web Server (IIS)→Web Server→Application Development:
o .NET Extensibility 4
o ASP.NET 4
x Under Web Server (IIS)→Management Tools→IIS 6 Management Compatibility:
o IIS 6 Metabase Compatibility
Windows Server 2008 R2 Standard Edition and Windows Server 2008 (32-bit)
Standard Edition
The following server role services must be installed through the Add Roles and Features wizard
(accessed via Control Panel→Programs and Features→Turn Windows Features on or off, then
select Roles under Server Manager, and click Add Role Services):
x Under Web Server (IIS)→Common HTTP Features:
o
o
o
o
Static Content
Default Document
Directory Browsing
HTTP Errors
x Under Web Server (IIS)→Application Development:
o ASP.NET
o .NET Extensibility
x Under Management Tools→IIS 6 Management Compatibility:
o IIS 6 Metabase Compatibility
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Windows Server 2003 R2 Standard Edition
The following components must be installed through the Windows Components Wizard (accessed via
Control Panel→Add or Remove Programs→Add/Remove Windows Components):
x Highlight Application Server and click Details…
x Check ASP.NET and click OK
x Click Next >
After version 4 of the .NET Framework has been installed on Windows Server 2003, verify that this
version of the framework is an allowed web service extension in IIS:
1. Open Control Panel→Administrative Tools→Internet Information Services (IIS) Manager
2. In the left-hand pane, expand the item for the local computer, and click on Web Service Extensions
3. Verify that ASP.NET v4.0.30319 appears in the Web Service Extension column in the right-hand
pane, and the Status column shows Allowed.
x If it appears in the Web Service Extension column, but shown in the Status column as
Prohibited, highlight it and click Allow.
x If it is not present:
1.
2.
3.
4.
Click the Add a new Web service extension… link
For Extension name: specify ASP.NET v4.0.30319
Click Add…
For Path to file: specify
C:\Windows\Microsoft.NET\Framework\v4.0.30319\aspnet_isapi.dll and click OK
If needed, set the status to Allow as described above.
Additional Recommendations
It is recommended that virus protection software be installed and used. Exclude the C:\Istat32
directory tree from scanning.
Use the Windows Update mechanism and apply all applicable security roll-ups, patches and updates.
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2. Installing
Perform a full install when installing i-STAT/DE for the first time.
2.1 Installation of i-STAT/DE
Note:
x Screens shown here are examples only. During installation, a screen’s appearance may differ slightly
from the example. In addition, some screens may display very briefly, or not display at all.
x If the application does not start automatically, it may be necessary to run it manually.
x If a security prompt displays, you will need to give permission to allow the application to run.
Insert the i-STAT/DE CD-ROM and follow the installation steps shown:
1. Welcome Dialog
The Welcome dialog is displayed.
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2. OEM Software Distribution Agreement Dialog
After clicking Next>, the OEM Software Distribution Agreement dialog is presented.
You must agree to the terms listed in order to proceed with the installation. After clicking Yes to
agree to the terms, the Summary dialog is presented.
3. Summary Dialog
After clicking Yes in the OEM Software Distribution Agreement dialog, a dialog containing a
summary of the installation choices is shown.
Click Next>.
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4. Setup Status Dialog
The Setup Status dialog shown below is displayed while the files are being delivered.
During a new installation of i-STAT/DE, it may be necessary for the setup utility to install the
Microsoft Data Access Components. In this case, the Setup Status dialog may appear as shown
below for several (1 to 5) minutes while this is taking place. Hard drive activity can be observed
during this time.
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5. Additional setup utilities
After the files required for the installation of the server components have been delivered, the following
series of setup utilities will be launched by the i-STAT/DE setup utility. These require no user
interaction and should be allowed to run to completion.
a) Setup utility for the Borland Database Engine
Note: this setup will be displayed only when installing on a 32-bit version of Windows.
b) Setup utility for the i-STAT/DE Data Manager Interface Web Service
c) Setup utility for the i-STAT/DE System Status and Configuration Web Application
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d) Setup utility for the i-STAT/DE Customization Workspace Web Application
e) Setup utility for SQL Anywhere 17
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6. Configuration Task
After the i-STAT/DE Customization Workspace setup utility has completed, the i-STAT/DE setup
utility proceeds to perform a configuration task.
The Specify i-STAT/DE Database Server Name panel displays with the default server name: Istat32
Use the default server name or specify a different name. The only reason to specify a name other than
the default of Istat32 is the case where multiple i-STAT/DE servers will be installed on the same
network.
NOTE: The i-STAT/DE database server name must be unique on a network. Conflicts and issues can
occur if there is more than one instance of i-STAT/DE with the same database server name anywhere on
the LAN or WAN (health system, IDN, etc.).
After accepting the default name for the i-STAT/DE database server or specifying a name, click Next>.
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7. Setup Complete
After completing the configuration task, the following dialog is presented.
Select Yes, I want to restart my computer now option and click Finish.
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8. Confirming installed components
To verify the successful installation of i-STAT/DE:
x Open the System Status & Configuration web application in Internet Explorer 10 or 11 by specifying
the following address:
http://computer_ip_or_name/istatdesystem
where computer_ip_or_name is the IP address or machine name of the server on which i-STAT/DE is
installed. Confirm the following:
o
o
Under Database, Version is shown as 2.8
Under Services, all four services have a Status of Started or Running
x Click Data Manager Interface (DMI). Confirm all three numbers under Test Record Statistics are zero
or greater.
x Open Control Panel→Add/Remove Programs or Control Panel→Programs and Features (depending
on the Windows version). The following should be listed:
o
o
o
o
o
i-STAT DE System Status & Configuration
i-STAT/DE Customization Workspace
i-STAT/DE Data Manager Interface (DMI)
i-STAT/DE Version 2.8
SQL Anywhere 17
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2.2 Installing a Software Upgrade
When the setup utility is run on a system that already has i-STAT/DE installed on it, the setup utility
automatically runs in upgrade mode. In upgrade mode the machine is automatically rebooted after
the setup utility completes its execution.
Upgrade Notes
x To upgrade from a version prior to v2.0, you must first upgrade to v2.0 or greater.
The setup utility does not support upgrading from versions prior to v2.0.
x Sites are advised to back up the customization profiles and STATNotes configurations before
performing an upgrade.
x When running in upgrade mode, in the OEM Software Distribution Agreement dialog the user needs
to click Yes.
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2.3 Configuration
Server Settings
The i-STAT/DE System Status & Configuration Web application can be used to configure various
system settings. It is accessed through a web browser using the following URL:
http://computer-ip-or-name/istatdesystem
where computer-ip-or-name is the machine name or IP address of the i-STAT/DE server.
Click View/Set Configuration to access the page where various i-STAT/DE system settings can be
configured.
Note:
x Screens shown here are examples only. A screen’s appearance may differ from the example.
x Values shown in the example below are for reference only. They do not represent default values.
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View/Set Configuration Page
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Configuration Options
Enable use of IR Link IDs:
This is no longer supported. Allow the setting to remain unchecked, which is the default.
Maximum number of diagnostic files:
Determines the maximum number of diagnostic files to be kept. When the maximum number is
reached, the oldest file is overwritten. Diagnostic files contain information that can be useful in
troubleshooting cartridge problems. This number may be changed at the request of an i-STAT
Technical Services Support Specialist.
Default setting: Default value is 100.
Enable Automatic Backup:
Enable/disable the automatic backup of the i-STAT/DE database files on a daily basis. The
backup will occur daily at or after the time specified by the Backup Time (HH:mm) setting and
the backup destination will be the location specified by the Backup Directory setting.
Default settings: This feature is checked by default, Backup Time is 02:00 local time, and the
default Backup Directory is C:\DEAUTOBACKUP.
Note: The path specified as the backup directory must exist and be accessible to the LocalSystem
account of the i-STAT/DE server.
Test Result Data Retention Period (months):
Defines the number of months (1 to 6), relative to the timestamp of the test record, that a test
record will be retained in the i-STAT/DE database after being successfully forwarded to, and
acknowledged by, the host data management system.
Default setting: Default value is 4.
Enable DMI (Data Manager Interface) Extended Logging
Enable/disable logging of every web method call made to the DMI web service. When enabled,
all calls are logged to the DMI error log file, C:\Istat32\Log\iSTATDMI Errors.txt. This can be
useful in documenting and troubleshooting the interaction between the web service and the thirdparty data manager.
Default setting: This feature is unchecked by default.
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Configuration Network options
Enable Network Communications:
Enable/disable the reception of data transmissions by i-STAT/DE. Do not change this setting
unless you are directed to do so by an i-STAT Technical Services Support Specialist.
Default setting: This feature is checked by default.
Maximum Simultaneous Connections:
Determines the maximum number of simultaneous analyzer downloads that will be supported by
i-STAT/DE.
Default setting: Default value is 256.
Instrument TCP Port Assignments:
For each listed instrument, the TCP Port number can be specified and the reception of individual
instrument types can be enabled/disabled.
Default settings: All items in the box are checked, the values are: 6000, 6004, 6001, 6002.
Send Philips Blood Analysis Module transmission status messages to named hosts:
This feature applies to the Philips Blood Analysis Module, which is no longer supported. Leave
this feature in its default state of unchecked.
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Configuration Patients List options
Note: Options in this section should be changed only by your data management vendor.
Maximum List Entries
Specifies the maximum number of entries allowed in a single institution's patient list. If this
number is exceeded in the DataSet passed to the SetPatientsAll() or SetPatientsOne() web
methods, an exception will be returned. Allowable values are in the range 1 – 6000.
Default setting: 6000.
Update Interval (minutes)
Specifies the minimum amount of time in minutes that must pass between two successive calls to
SetPatientsAll() or between calls to SetPatientsOne() for a given institution. If the calls occur
before this time period elapses, an exception will be returned. Allowable values are in the range 1
– 60. Default setting: 10.
Patient Identifier
Records the identifier to be used as the Patient ID in the DataSet passed to SetPatientsAll() or
SetPatientsOne(). Informational only; no validation is performed against this setting.
Default setting: Default value is Medical record number.
Truncate Digits
Controls the number of leading and trailing digits to be trimmed from the patient identifiers
received from the ADT feed. Informational only; no validation is performed against this setting.
Default setting: no truncation.
After making changes, click OK. If the settings were successfully validated and recorded a new page
reporting the success will be presented. If any errors were encountered, they will be reported on the
configuration page.
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2.4 Customization Workspace
The Customization Workspace is used to apply settings to i-STAT 1 analyzers. Settings are applied by
location, and locations are organized into groups under an Institution. The Customization Workspace
helps manage a fleet of distributed analyzers across multiple facilities or a healthcare system, including
delivery of software updates and Electronic Value Assignment Sheets (eVAS).
The Customization Workspace is accessible via web browser and is validated for use with Windows
Internet Explorer. Refer to the section for Operating System Requirements for version compatibility.
To allow access to the Customization Workspace users must first set up their data management
application to interact with and send location hierarchy information to i-STAT/DE. Check the
documentation for your data management application for instructions on setting up integration with
i-STAT/DE.
Accessing the Customization Workspace
When the data management application is configured to communicate location hierarchy information to
i-STAT/DE, the institution information will populate in i-STAT/DE, and the Customization Workspace
becomes accessible. An example of the hyperlink that is needed to access the Customiczation Workspace
is shown here:
x http://[computer-ip-or-name]/ActiveX/custom.aspx?inst=[InstitutionName]&Option=1
x http://[computer-ip-or-name]/ActiveX/custom.aspx?inst=[InstitutionName]&Option=2
Where [computer-ip-or-name] is replaced by the IP address or machine name of the i-STAT/DE
computer, and [InstitutionName] is replaced by the name of the institution whose settings will be
displayed. When Option=1, the user can view/change the settings of any institution in the healthcare
system. When Option=2, the user can view/change the settings of only the institution given by
[InstitutionName].
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Customization Workspace Web page
The Customization Workspace web page is used to help define behavior for i-STAT analyzers. Contents
of the web page are described below. The contents' description numbers correspond to the numbered areas
in the graphic.
Note: The screen shown here is an example only. A screen’s appearance may differ from the example.
1. Preferences – Various settings available for the i-STAT 1 analyzer. Preferences can differ by location.
To apply Preferences or delete unused Preferences, hover on the Preferences link and choose Apply
Preferences or Delete Preferences. (See To apply Preferences.) Preferences have a unique systemgenerated name to distinguish them from one another.
2. STATNotes – (formerly the Custom Chart Page) Option that allows users to collect additional
patient-specific testing parameters in the i-STAT analyzer during the testing. Contact your local
representative to discuss the benefits of enabling STATNotes.
3. Profile – A Profile consists of the entire contents of the Default customization profile plus all
Preferences and STATNotes used in the Location-based customization profiles. To backup or restore a
Profile, hover over the Profile link and choose Backup Profile or Restore Profile. (See To backup
Profiles and To restore Profiles.)
4. Update i-STAT/DE – Hyperlink used to upload files that have been backed up or downloaded from
the Abbott Point of Care website. When updating, the system will write the various files to appropriate
locations based on the file type.
5. Institution Selector – Allows users to toggle between institutions available within the location
hierarchy as defined by an integrated data management system. Each institution (sometimes known as
a facility) can have different preferences.
6. Default Customization Profile Pane – Displays the customization settings applied to all i-STAT 1
analyzers unless overriden by settings specified in the Location-based customization profiles grid. The
following settings apply to all analyzers regardless of the location to which they are assigned:
- Language
- Unit Set
- i-STAT 1 Software
- Use eVAS
- Use Operator List
- Use Patient List
7. Location-based Customization Profile Pane – Displays locations within i-STAT/DE and the settings
specific to each location. Use this pane to enable/disable Profile updates for a location, indicate
whether or not a location uses the default profile, enable/disable CLEW updates for a location, specify
the CLEW for a location, and set the Preferences and STATNotes for a location. Depending on the
number of locations in a system’s hierarchy there may be multiple pages of locations. These can be
accessed by clicking on the numbered page links at the bottom right corner of the pane.
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Apply Preferences – In the Apply Preferences page, previously created Preferences can be applied to
the Default profile or to selected location-based profiles.
8
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Customization Profile Management
From the Customization Workspace Web page you can perform tasks such as backing up, restoring, and
applying preferences to Profiles.
To backup Profiles:
1. Hover over the Profile link and select Backup Profile to create a backup of all profiles (locationbased and default) and STATNotes.
2. The File Download dialog box displays. Click Save as to create a backup.
3. Select a location, enter a file name for the backup and select Save.
4. Click X when the download is complete.
To restore Profiles:
1. Hover over the Profile link and select Restore Profile to recover Preferences/STATNotes from a
backup.
2. The File Upload dialog box displays.
3. Click Browse to select the Profile to be restored.
4. Click Open, then click Restore Profile.
5. The restore information window displays. Select Restore Settings/Restore STATNotes Settings as
appropriate.
6. Click OK to continue with restore and click OK to the message from web page.
7. Restore STATNotes Settings is unchecked by default.
Note: Restoring the STATNotes settings will COMPLETELY REPLACE ALL EXISTING
STATNotes SETTINGS. After doing so, the default profile will show the restored chart page set
name and all location-based settings that do not use the default profile will show CHART0.
8. Due to the severity of this action, a uniquely named backup of the existing profile is created in the
C:\Istat32\ProfileBackup directory on the i-STAT/DE server prior to restoring the chart page settings.
This file is never overwritten.
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To apply Preferences:
Preferences can be applied to either the default profile or to selected location-based profiles.
To Apply Preferences to Default Customization Profile:
1. Hover over the Preferences link and select Apply Preferences from the dropdown. The Apply
Preferences web page displays.
2. Select Apply Preferences to Default customization profile.
3. From the Available Preference list, in the row for the desired Preference set, click Select.
4. On the left side of the customization page click OK.
5. A confirmation message displays asking if you want to change the Preference set(s). Click OK to
proceed.
6. Click OK to the message regarding Preference update successful.
7. The Main Customization web page opens, and you can view the selected Preference set applied to all
the locations that use Default customization profile.
To Apply Preferences to Selected Location-based Customization Profiles:
1. Hover over the Preferences link and select Apply Preferences from the dropdown. The Apply
Preferences web page displays.
2. Select Apply Preferences to Selected location-based customization profiles
3. From the list of Available Preferences, in the row for the desired Preference set, click Select.
4. Check the Apply box(es) next to the Location column in the location(s) where you want to apply the
desired Preference set.
5. On the left side of the customization page click OK.
6. A confirmation message displays asking if you want to change the Preference set(s). Click OK to
proceed.
7. Click OK.
8. The Main Customization web page opens, and you can view the selected Preference set applied to the
selected locations.
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Modifying Preferences
To modify Preferences, on the Customization Workspace web page, first click on a specific preference,
either under Default customization profile on the left side of the web page, or in the Preferences
column of the Location-based customization profiles grid. When modifying a preference, the settings
are organized into a set of tabs which are selected by clicking on a tab’s title. For details on these
settings, see the i-STAT 1 System Manual section for Customization.
2.5 STATNotes
STATNotes, a feature available with the i-STAT 1 analyzer, allows a user to record relevant patient
information at the time of a patient test. Through use of a series of prompts, users may enter data in order
to record additional information such as respiratory parameters.
The i-STAT 1 analyzer can be customized to present a STATNotes page providing Data Entry items and
Selection List items. Data Entry items allow a user to scan data or to enter alphanumeric data using the
analyzer keypad. Selection List items allow a user to select from a customizable list of choices.
STATNotes pages can be assigned for presentation when a particular cartridge is run on a locationspecific basis, to provide flexibility in meeting each department’s needs for data collection.
STATNotes allows data to be captured on the i-STAT analyzer during the testing sequence with data
transmitted to the patient chart. STATNotes is configured with the customization workspace to:
x Enable respiratory parameters to be entered directly into the i-STAT analyzer to help reduce the risk of
transcription errors.
x Capture secondary patient identifiers in the analyzer.
x Improve communication by allowing critical test notification.
Contact your local representative to discuss the benefits of enabling STATNotes.
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2.6 Uploading a JAMS/CLEW update to the i-STAT/DE Server
A JAMS/CLEW update is a regularly scheduled update to the i-STAT/DE software. This update can be
uploaded to the server where it will then be available for selection in the Customization Workspace.
Note: Screens shown here are examples only. A screen’s appearance may differ from the example.
To upload an update:
1. Insert the JAMS/CLEW update CD
2. Upload the JAMS/CLEW update to the server
3. Open the Customization Workspace and hover over the link Update i-STAT/DE. Then select Upload
Update File from the menu.
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4. This displays the following screen.
Click Browse…
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Select the CD drive (usually D:), select the file with a name similar to SUnnnnnn.EXE, and click
Open.
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This displays the following screen.
Click Upload
While the file is uploading, the page appears as shown below.
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When the upload completes, information about the uploaded file is displayed.
The new JAMS and CLEW updates are now available for selection on the main page of the Customization
Workspace.
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2.7 Uploading a new eVAS file to the i-STAT/DE Server
When an electronic value assignment sheet file (eVAS) is available on the APOC website, a system
administrator can download and save the eVAS file to a specified directory. The eVAS file can then be
uploaded to the server where it will be available for automatic update of analyzers.
After the eVAS file has been downloaded and saved, use the following steps to make it available on
the server.
Note: Screens shown here are examples only. A screen’s appearance may differ from the example.
Open the Customization Workspace and hover over the link Update i-STAT/DE. Then select
Upload Update File from the menu.
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The following page displays:
Click Browse…
Select eVAS file from the location it was saved to when downloaded from the APOC website and click
Open.
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The selected file is displayed. Click Upload. When the upload completes, information about the
uploaded file is displayed.
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If the eVAS file passes validation, its name will be displayed in the default profile in the Customization
Workspace and will be distributed to i-STAT 1 analyzers from now on.
.
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3. Troubleshooting
Windows Firewall Notes
If i-STAT/DE is installed on a machine which has the Windows Firewall in use, several
configuration parameters will need to be set. These settings are accessed through the Control Panel,
Windows Firewall applet. Exceptions will need to be applied to allow proper operation. Instructions
below describe one way to apply firewall exceptions.
Enable access to the i-STAT/DE web pages by selecting the Windows Firewall, Advanced tab page and
clicking
Settings... in the Network Connection Settings group box.
When the Advanced Settings dialog opens, check Web Server (HTTP) and then click OK.
Enable the service application that communicates with the i-STAT analyzers to do so through the
Windows Firewall:
1. select the Exceptions tab page
2. on Add Program...,
3. browse to C:\Istat32\Bin
4. select DeComSrv.exe and click OK.
Data Backups
It is recommended backups be performed by backing up the i-STAT/DE database backup
directory. See Enable Automatic Backup in Configuration Options.
Virus Protection
Additionally, the i-STAT/DE installation directory, C:\Istat32, and its subdirectories should be
excluded from real-time backups.
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Troubleshooting installation or upgrade of the i-STAT/DE software
This section provides a table listing the issues, potential cause, and possible resolution for problems that
may occur during the installation or upgrade of the i-STAT/DE software.
Note:
x Use of security software, such as BIT-9, will interfere with the installation and upgrade components
and cause failure to occur. It is recommended that during the installation or upgrade process these
types of software are set to allow the i-STAT/DE software to execute.
x Attempting to execute the i-STAT/DE software from a location on a shared drive, USB or
encrypted USB may cause the installation or upgrade to fail. It is recommended that the
i-STAT/DE software installation or upgrade is executed on the target computer, preferably from the
disc drive or the local hard drive.
x During an upgrade, the relevant stored procedures are updated, and a check is performed for the
existence of STATNotes items having duplicate internal IDs. If duplicate IDs are detected, a
warning will be recorded in both the Application Log of the Event Viewer and in the DMI Error
Log which can be viewed through the i-STAT/DE Status & Configuration web application.
Detection of this condition has no impact on the success of the upgrade. The condition is simply
recorded. The text of the message will be:
A technical issue in your STATNotes configuration has been identified by the setup utility.
Please contact your local support organization for assistance.
x The following folder will be created as part of the i-STAT/DE installation process. The installation
routine needs to have administrative privileges to the local C drive to ensure proper installation.
C:\Istat32
x The default access permissions for the following registry keys should not be changed:
HKEY_LOCAL_MACHINE\Software
HKEY_LOCAL_MACHINE\Software\ODBC\ODBC.INI
HKEY_LOCAL_MACHINE\Software\ODBC\ODBCINST.INI
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Pro ble m
Caus e
Re s o lutio n
Unable to
install/upgrade
and/or “Access
Violation Error”
Displayed
i-STAT/DE services
stopped prior to execution
of upgrade
Verify that the following i-STAT/DE services are
running and that each service option for Set all
Recovery is set to Take No Action, then execute
upgrade:
x
x
x
x
x
SQL Anywhere – iSTATDEDB
IstatDeComSrv
i-STAT/DE Update Monitor
i-STAT/DE Data Processor Service
IstatEVASSrv
If the services are not running or the service
recovery properties are set to Restart– then start
services or set the services property to Take No
Action.
i-STAT/DE v2.8 – User Guide
Server windows account
is restricted
Verify that the windows account logged into the
server has been assigned full administrative
rights and/or is not restricted from executing the
software upgrade executable package.
Server windows account
is in both users and admin
groups
Verify that the windows account logged into the
server is part of the admin group only. Having
the user in both groups prevents user from having
the rights needed to execute installation or
upgrade.
Folder Restrictions: the
C:\Istat32 folder does not
have read/write access
Verify that there are no restrictions to the
C:\Istat32 folder to ensure that the software
upgrade can read, write and delete if necessary as
part of the upgrade process.
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Pro ble m
Caus e
Re s o lutio n
During the
software database
upgrade process,
SQL Anywhere or
Borland Database
Engine (BDE)
launches but does
not run
During the SQL anywhere
migration process, the
i-STAT/DE service(s)
restart unexpectedly
Verify that the following i-STAT/DE services are
running and that each service option for Set all
Recovery is set to Take No Action then execute
upgrade:
x
x
x
x
x
SQL Anywhere - iSTATDEDB
IstatDEComSrv
i-STAT/DE Update Monitor
i-STAT/DE Data Processor Service
IstatEVASSrv
If the services are not running or the service
recovery properties are set to Restart – then start
services or set the services property to Take No
Action
The i-STAT/DE database
default settings may have
changed post initial
installation preventing
access to the database or
there may be an issue
with the software
component.
Software upgrade
installation does
not execute from
share or alternate
drive on server
i-STAT/DE v2.8 – User Guide
Contact your local technical services group.
Please collect and provide the information below:
x
x
x
x
DE version
Screenshot of web page
Documentation of the link being used
The last time the page was able to display if at
all
x DE log files
x Windows Event logs (System and
Application)
If performing the software Copy or save the file to the C:\ drive and execute.
upgrade directly from the
file, the software upgrade
file must be placed under
the root of the C:\ drive to
execute successfully
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Troubleshooting i-STAT/DE Customization web page issues
This section provides a table listing the issues, potential cause, and possible resolution for problems
that may occur during use of the i-STAT/DE software web pages.
Pro ble m
Caus e
Re s o lutio n
Unable to access
web page, no
error number
displayed
Incorrect server
hostname or IP
address
Verify that the web page link is being created with the IP
address or server name that the i-STAT/DE software has
been installed on.
Incorrect web page
facility name
Verify that the facility name entered into the data
management application is used as the institution ID for
the i-STAT/DE customization workspace web page.
Server where
i-STAT/DE software
has been installed is
powered off or no
longer connected to
the network
Verify that the server is powered on and connected to the
network. May need to work with the IT department to
verify that the server is online and powered on.
If the server is not powered on or connected to the
network – power on the server, log into the server and
verify network connectivity.
Verify that the IT department does not require web page
address to be added into the trusted sites in their Internet
Explorer settings on the computer.
The components
of the i-STAT/DE
web page do not
display properly
or are missing
making it
difficult to access
the component
that they need
i-STAT/DE v2.8 – User Guide
Browser not
compatible with the
Internet Explorerbased components of
the i-STAT/DE web
pages.
If using Internet Explorer contact your local Technical
Services group. If using a browser other than internet
explorer, download and install the compatible Internet
Explorer version and try again.
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