washing machine instruction manual

WM126V2
WM126VB2
WM126VS2
WASHING MACHINE
INSTRUCTION MANUAL
Please read this instruction manual carefully before you use this product
CONTENTS
SECTION 1: BEFORE USE
Safety warnings
Recommendations
SECTION 2: INSTALLATION
Removal of transportation screws
Foot adjustment
Electrical connection
Water supply connection
Drain connection
SECTION 3: TECHNICAL SPECIFICATIONS
SECTION 4: CONTROL PANEL
Start/Pause button
Function indicator lights
Function buttons
Program knob
Washing programs
SECTION 5: WASHING YOUR LAUNDRY
Before washing
Running the machine
SECTION 6: MAINTENANCE AND CLEANING
Water inlet filters
Pump filter
Detergent drawer
Siphon plug
The cabinet
The drum
Limescale removal
SECTION 7: PRACTICAL INFORMATION
SECTION 8: CUSTOMER SERVICE
SECTION 9: AUTOMATIC FAILURE DETECTION SYSTEM
SECTION 10: INTERNATIONAL WASHING SYMBOLS
1
SECTION 1: BEFORE USE
SAFETY WARNINGS
• Do not use a multiple socket or extension cable.
• Do not connect a plug with a damaged cord into a socket.
• If the cord is damaged it should be replaced by the
manufacturer or appointed service agent.
• Never remove the plug from the socket by pulling the cord
section. Remove the plug only by gripping the plug itself.
• Do not plug the machine to the power supply with wet hands.
• Never touch machine with wet hands or feet.
• Never open the detergent drawer while the machine is running.
• Never force open the door of the machine whilst the machine
is running.
• The machine can reach high temperatures while running,
so do not touch the drain hose and water during the draining
cycle.
• In the event of any failure, first unplug the appliance and close
off the water tap. Do not attempt to repair.
Please contact your authorised service agent.
• Keep the packing materials from your machine away from
children to avoid any hazards.
• Keep pets away from your machine.
• Your machine should only be used in accordance with the
information written in this manual.
• Your machine is designed for use in a domestic environment.
The warranty will be invalid if you use it for commercial
purposes.
• The appliance should not be put on a carpet which can block
the air ventilation on the bottom side.
• This appliance can be used by children aged from 8 years
and above and persons with reduced physical, sensory or
mental capabilities or lack of experience and knowledge if they
have been given supervision or instruction concerning use of
the appliance in a safe way and understand the hazards
involved. Children shall not play with the appliance.
Cleaning and user maintenance shall not be made by children
without supervision.
2
unless they have been given supervision or instruction concerning use of the
appliance by a person responsible for their safety. Children should be supervised
to ensure that they don’t play with the appliance.
RECOMMENDATIONS
Detergent or softener in contact with air for a long time can dry out and stick to
your detergent drawer. To avoid this, put your detergent and softener into the
detergent drawer just before washing.
It is recommended that you use the pre-washing program for only very dirty
clothes.
Please do not exceed the maximum loading capacity.
If you plan not to use your machine for a long time, unplug it, shut off the water
supply and leave the door open in order to keep the inside of the machine dry and
to prevent unpleasant odours in the drum.
As a result of our quality control procedures,
a certain amount of water may remain
2
in your machine from testing. This is not harmful for your machine and is perfectly
normal.
SECTION 2: INSTALLATION
Please pay attention to the following issues before using your washing machine for the
first time.
REMOVAL OF TRANSPORTATION SCREWS
The 4 transportation screws, which are located at the back of the machine, must
be removed before running the machine.
Loosen the screws by turning them anti-clockwise with a suitable spanner.
(DIAGRAM-1)
Pull out the screws, rubber washers and plastic spacers. (DIAGRAM-2)
The holes where the transport screws have been removed should be covered with
the plastic transport caps found in the accessories bag. (DIAGRAM-3)
The transportation screws that have been removed from the machine must be reused in any future transporting of the machine.
DIAGRAM-2
DIAGRAM-1
DIAGRAM-3
DIAGRAM-2
FOOT ADJUSTMENT
Do notDIAGRAM-1
install your machine on rugs or similar surfaces.
DIAGRAM-3
For your machine to work silently and without any vibration, it should be installed
on a flat, non-slippery, firm surface. Any suspended floor must be suitably
FOOT strengthened.
ADJUSTMENT
Do not install your machine on rugs or similar surfaces.
For your machine to work silently and without any vibration, it should be installed
on a flat, non-slippery, firm surface. Any suspended floor must be suitably
strengthened.
3
You can level your machine by adjusting its feet.
First, loosen the plastic adjustment nut away from the cabinet base.
Change the level by adjusting the feet upwards or downwards.
When the machine is level and stable, tighten the plastic adjustment nut again by
rotating it upwards against the base of the cabinet.
Never put cartons, wooden blocks or similar materials under the machine to
balance irregularities of the floor.
ELECTRICAL CONNECTION
Your washing machine requires a 50Hz supply of 220-240V.
A special earthed plug has been attached to the supply cord of your washing
machine. This plug must be fitted to an earthed socket. The fuse value fitted to this
plug must be 13A. If you have any doubts about your electrical supply, consult a
qualified electrician.
Insert the machine’s plug into an earthed socket which you can easily reach.
WARNING: This appliance must be earthed.
WATER SUPPLY CONNECTION
Your machine has a single (cold) water inlet.
To prevent leakage from the connection joints, a rubber washer is included in the
hose packing. Fit this washer at the end of the water inlet hose on the tap side.
Connect the hose to the water inlet valve at the rear of the machine and the other
end to your tap. Tighten the plastic connector by hand. Please calI a qualified
plumber if you are unsure about this.
Water pressure of 0,1-1 MPa from your tap will enable your machine to work more
efficiently. (0,1 MPa pressure means water flow of more than 8 litres in 1 minute
from a fully opened tap)
After connection is complete, check for leakage by turning on your tap completely.
Ensure that the water inlet hose is not folded, broken or crushed, when the
washing machine is in its final position.
Connect the water inlet hose to a 3/4” threaded water tap.
4
Cold water inlet
DRAIN CONNECTION
The drain hose should be mounted at a minimum height of 60 cm and a maximum
height of 100 cm from the floor.
The end of the drain hose can be connected directly to a drainage stand-pipe or
alternatively to a special connection point designed for that purpose on the waste
outlet of a sink unit
Do not extend the drain hose or your guarantee will be invalidated.
Note: The outlet hose of this appliance must only be connected to a “dirty water” drain.
Water must not be discharged into a “fresh water” drain.
5
SECTION 3: TECHNICAL SPECIFICATIONS
WM126V2
WM126VB2
WM126VS2
Maximum dry laundry capacity (kg)
6
Recommended loading (kg)
5,5
Height (cm)
85
Width (cm)
59,6
Depth (cm)
49
Maximum spin cycle ( rpm )
1200
6
SECTION 4: CONTROL PANEL
WM126V2 - WM126VB2 - WM126VS2
1
2
3
6
1 - Detergent drawer
2 - Start/pause light
3 - Function indicator lights
4 - Program ready light
4
7
5
8
5 - Program knob
6 - Start/pause button
7 - Function buttons
8 - Program end light
Our product has an electronic card and soft-touch buttons. To activate the functions touch
the buttons gently.
7
START/PAUSE BUTTON
Used to start a selected program or pause during running.
Note: The program knob must be brought to the O(off) position before selecting the
program or changing an existing program.
FUNCTION INDICATOR LIGHTS
When the start/pause button or any function button is pressed, the
corresponding light
turns on. The light turns off when the function button or start/pause button is re-pressed,
or when the process or selected function is completed.
The function indicator lights are also used in the failure detection system mentioned in
section 9.
FUNCTION BUTTONS
Rinse Hold
This function is recommended to be used when the clothes cannot be removed
immediately after the end of the program. This will prevent creasing. When this function is
selected, the last rinsing water is not drained. At this point in the program the Rinse Hold
Indicator will flash. To continue the program, press the Start/Pause button. The water will
then be drained and the load spun.
If you do not want your sensitive clothes to be spun, turn the program knob to the O (off)
position. Turn the program knob to the Drain program and press the Start/Pause button.
The machine will then drain the water from the drum.
Extra Rinse
Provides one additional rinse in addition to the rinses which your washing machine
normally performs.
Easy Ironing
By using this function, your clothes will come out less wrinkled after washing.
Note: Depending on which program has been selected, it may be possible to select the
function buttons after the machine has started. If the light comes on when the function
button is pressed then the function will be activated. If the light does not come on then the
additional function will not be activated
8
PROGRAM KNOB
With the program knob, you can select the program with which you desire to wash your
clothes. You can adjust the program selection process by turning the program knob in
both directions. Ensure that the mark on the program knob is aligned with the program
you want to select. When you bring the program knob to the O(off) position, while your
machine is running, your program will remain incomplete.
1-COTTON 90
2-COTTON 60
3-COTTON 60
4-COTTON 40
5-ECO WASH
6-COTTON 30
(PREWASH)
7-QUICK WASH
8-ECO 20°
9-MIX WASH
10-SYNTHETIC 60
11-BABY CLOTHES
12-SYNTHETIC 40
13-SPORT CLOTHES
14-SYNTHETIC COLD
15-CURTAIN WASH
16-DELICATE 30
17-DELICATE COLD
18-HAND WASH
19-WOOL 30
20-WOOL COLD
21-RINSING
22-SPINNING
23-DRAINING
9
PROGRAM
TIME
(MINS)
ENERGY
CONSUMPTION
(kWh)
WATER
CONSUMPTION
(litres)
DETERGENT
COMPARTMENT
MAX DRY
LOAD
CAPACITY
(kg)
1-COTTON 90
2
6
210
2,59
85
2-COTTON 60
(PREWASH)
1+2
6
170
1,56
93
3-COTTON 60
2
6
200
1,02
49
4-COTTON 40
2
6
190
0,82
55
5-ECO WASH
2
6
105
0,38
53
6-COTTON 30
2
6
130
0,28
65
7-QUICK WASH
2
3
30
0,09
53
8-ECO 20°
2
3
102
0,19
44
9-MIX WASH
2
6
100
0,55
58
10-SYNTHETIC 60
2
3
100
0,8
55
11-BABY CLOTHES
2
3
140
1,03
91
Baby laundry
All baby laundry
12-SYNTHETIC 40
2
3
86
0,53
53
Slightly dirty, synthetic or
synthetic mixture textile
Nylon socks,
blouse
PROGRAM
TABLE - 1
10
TYPE OF LAUNDRY
Dirty, boil, cotton and linen
textile
Very dirty, cotton, coloured
and linen textile
Dirty, cotton, coloured and
linen textile
Dirty, cotton, coloured and
linen textile
Dirty, cotton, coloured and
linen textile
Slightly dirty, cotton,
coloured and linen textile
Slightly dirty, cotton,
coloured and linen textile
Slightly dirty cotton,
coloured and linen textile.
Washed without heating the
tap water.
Dirty or very dirty, stain ,
cotton, coloured and linen
textile
Dirty, synthetic or synthetic
mixture textile
EXPLANATIONS
Underwears, sheet,
table cloth, t-shirt,
shirt, towel (max.3
kg)
Nylon socks,
blouse
DETERGENT
COMPART.
MAX DRY
LOAD
CAPACITY
(kg)
PROGRAM TIME
(MINS)
ENERGY
CONSUMPTION
(kWh)
WATER
CONSUMPTION
(litres)
13-SPORT CLOTHES
2
3
93
0,47
53
Sport clothes
14-SYNTHETIC COLD
2
3
77
0,13
53
Slightly dirty, synthetic or synthetic
mixture sensitive laundry.Washed
without heating the tap water.
1+2
2
150
0,9
73
Tulle and curtain as sensitive laundry
16-DELICATE 30
2
2
85
0,38
73
Slightly dirty, cotton, coloured,
synthetic or synthetic mixture
sensitive laundry
17-DELICATE COLD
2
2
80
0,12
82
Very slightly dirty, cold water with to
wash cotton, coloured, synthetic or
synthetic mixture sensitive laundry
18-HAND WASH
2
2
80
0,28
65
19-WOOL 30
2
2
61
0,15
75
20-WOOL COLD
2
2
60
0,03
70
21-RINSING
45
0,06
54
22-SPINNING
15
0,05
-
23-DRAINING
3
0,01
-
PROGRAM
15-CURTAIN WASH
TABLE - 1 (Continued)
11
TYPE OF LAUNDRY
Slightly dirty, wash in hand cotton,
coloured, synthetic or synthetic
mixture laundry
Dirty, hand and machine to wash wool
laundry
Very slightly dirty, cold water, hand
and machine to wash wool laundry
EXPLANATIONS
All sports clothes
and jeans
Nylon socks,
blouse
Tulle, curtain,
diolen, dralon
Silk mixture, shirt,
blouse, polyester,
poliamid, mixture
textile
Hand wash to all
laundry
All wool laundry
When you need an additional rinsing to be done to your
clothes after the washing process, you can use this program
for all kinds of clothes.
When you need an additional spinning to be done to your
clothes after the washing process, you can use this program
for all kinds of clothes.
This program is used to drain the dirty water inside after the
washing process of your machine. If you want the water
inside your machine to be drained before the program ends,
you can use this program.
Note: You can use fabric softeners in all programs (except spin and drain programs) as required. Please use the quantity of
softener as recommended by the softener producer. Put the softener in the
(softener) compartment of the detergent drawer.
The Cotton 60° and Cotton 40° are the standard washing programs to which the information on the energy label and product fiche
relates. These programs are suitable to clean normally soiled cotton laundry. They are the most efficient programs in terms of
combined energy and water consumption.
If the machine is left powered up it will consume 1.00W. When the program dial is in the O (off) position the machine will consume
0.50W, until the power is switched off.
Based on test results of standard 60 ° C cotton programme at full load and partial load, and standard 40 ° C cotton programme at
partial load, remaining moisture content is (%) 53.
The actual water temperature achieved may differ from the declared program temperature.
It is recommended to use liquid detergent for low temperature washing programs.
12
SECTION 5: WASHING YOUR LAUNDRY
Plug in the machine. Switch on the power.
Connect the hoses to the water supply and to the drain. Open the water tap.
First wash cycle
It is recommended that the first wash cycle should be made without any laundry to ensure
that the drum is clean and any water left from the factory testing is removed. Pour half a
measuring cup of normal all purpose detergent into compartment 2 and select cotton
program at 90°C.
BEFORE WASHING
Sorting your laundry
Sort your clothes according to their types (cotton, synthetic, sensitive, woollen,
etc.), washing temperatures and level of dirtiness.
Never wash your white and coloured clothes together.
Since your new coloured clothes may shed dye on the first wash, wash them
separately.
Be careful that no metal pieces are found on or in the pockets of your clothes,
remove if there are any.
Zip and button your clothes.
Remove the plastic or metal hooks from curtains and remove laces or place them
inside a washing bag and tie.
Pull textiles like trousers, knitted fabric, t-shirts and sweat shirts inside out.
Wash your small clothes, like socks and handkerchiefs, in a washing bag.
Wash up to 90 C Wash up to 60 C
Wash up to 30 C
Not washable in
a washing machine
Placing clothes into the machine
Open the door of your machine.
Load your clothes into your machine in an even manner.
Load each item separately.
When you shut the door of your machine, be careful that no cloth is jammed
between the door and the rubber gasket.
Shut the door of your machine tightly otherwise your machine will not start the
washing process.
13
Putting detergent into the machine
The quantity of the detergent that you will put in your machine depends on the following
criteria:
Your detergent consumption will change according to the dirtiness of your
clothes. For your slightly dirty clothes, do not pre-wash and put a small amount of
detergent in compartment 2 of the detergent drawer.
For excessively dirty clothes, select a program with pre-washing. Put ¼ portion of
the detergent you will use in compartment 1 in the detergent drawer and the
remaining portion in compartment 2.
Only use detergents developed specifically for automatic washing machines. The
quantities that will be used for your clothes are written on the detergent
packaging.
As the hardness of your water increases, the amount of the detergent to be
consumed will also increase.
As the amount of your clothes increases, the amount of the detergent to be
consumed will also increase.
Put softener in the softener compartment in your detergent drawer. Do not
exceed the MAX level. Otherwise, the softener will diffuse in the washing water
via the siphon.
Concentrated softeners should be diluted with some water before putting in the
drawer. This is because the softener with a high density can obstruct the siphon
and prevent the correct flow of the softener.
You can use fluid detergents in all programs without pre-washing. For this, mount
the fluid detergent level plate in the second compartment of the detergent drawer
and arrange the amount of fluid detergent according to the levels on this plate.
RUNNING THE MACHINE
Program selection and features
Select the program and additional functions appropriate for your clothes from Table-1.
Start/Pause
By pressing this button, you can start the program you have selected or pause a running
program.
Starting the program
Turn the program knob to the program you desire.
The program ready light will come on.
If you want, you can select one or more additional functions.
Run the program which you have selected by pressing the Start/Pause button.
14
Changing the program
If you have selected a program and you do not want it to continue:
Press the start/pause button.
Turn the program knob to the O(off) position.
Turn the program knob to the program you require. (You can select the program
that you desire from Table-1).
The program ready light will come on.
By pressing the start/pause button, run the program which you have selected.
Cancellation of the program
If you desire to end a running program early:
Press the start/pause button.
Turn the program knob to O(off) status.
Turn the program knob to the “Drain” or “Spin” programs.
The program ready light will come on.
Run the program you have selected by pressing the start/pause button.
Program ending
Your machine will automatically stop when the program you have selected ends.
The program end light will be on.
Turn the program knob to the O(off) position.
The door will be unlocked approximately two minutes after the program ends. You
can open the door by pulling the handle of the door towards yourself and take out
your clothes.
After you unload your clothes leave the door open to dry the interior of your
machine.
Unplug your machine.
Close the water tap.
WARNING!
If the mains supply should go off during a wash cycle the machine will stop, but when the
mains supply comes back on the program will continue. This is not harmful for your
machine.
Child lock
Child lock is used in order to protect the washing cycle from the effects of unwanted
button activations during the cycle. Child lock is activated by pressing the first and third
buttons on the control panel at the same time, for more than 3 seconds. When child lock
is activated, the lights on the function buttons blink to indicate that child lock is active. In
order to de-active child lock, the same buttons (1st and 3rd) should be pressed again for
more than 3 seconds. De-activation of child lock is shown by blinking of the light on the
Start/Pause button.
WARNING!
Your machine will de-activate the function buttons when the child lock is activated.
15
SECTION 6: MAINTENANCE AND CLEANING
Unplug your machine.
Close the water tap.
WATER INLET FILTERS
On the tap part of your machine’s water inlet hose and at the end of the water inlet valve,
there are filters to prevent entrance of dirt and foreign materials in the water to the
machine. If the machine is unable to receive sufficient water, although your water tap is
opened, these filters should be cleaned.
Remove the water inlet hose.
Remove the filter found on the water inlet valve by using a pair of pliers and wash
thoroughly with a brush.
Clean the filter of the water inlet hose, located on the tap side, by removing
manually together with the seal.
After you clean the filters, you can fit them the same way as you have removed
them.
PUMP FILTER
The pump filter system elongates the life of your pump, which is used to drain the dirty
water. It prevents lint from entering the pump. Cleaning of your pump filter every 2-3
months is recommended. To clean your pump filter:
Open the kick-plate’s cover, by pressing down at the top.
Before opening the filter cover, place a shallow tray under the outlet.
Loosen the filter cover by rotating it anti-clockwise and drain the water.
Remove any foreign materials from the filter.
Check for the rotation of the pump manually.
After you have cleaned the pump, fit the filter cover by rotating clockwise.
Put the kick-plate cover into place.
Do not forget that if you do not fit the filter cover properly, it will leak water.
16
WARNING!
Danger of being scalded!
Since the water inside the pump maybe hot, wait for it to cool.
DETERGENT DRAWER
Detergents may form sediment in your detergent drawer or in the housing of the detergent
drawer over time. To clean the sediment, pull out the detergent drawer from time to time.
To pull out the detergent drawer:
Pull the detergent drawer to the end.(DIAGRAM-1)
Press the blue siphon plug in the drawer and continue to pull the drawer until it is
removed. (DIAGRAM-2)
Wash with an old toothbrush and plenty of water.
Ensure that any leftover detergent does not drop into your machine.
After drying the detergent drawer return it into the housing in the same way that you
pulled it out.
DIAGRAM-1
DIAGRAM-2
SIPHON PLUG
Pull out the detergent drawer. Remove the siphon plug and clean the residues of the
softener thoroughly. Fit the cleaned siphon plug in its location. Check it is fitted properly.
17
THE CABINET
Clean the exterior surface of the cabinet of your machine with lukewarm water and a
cleaning substance that will not damage the cabinet. After rinsing with clean water, wipe it
with a soft and dry cloth.
WARNING!
If the machine is installed in a location where the ambient temperature can fall below 0 C,
ensure the following procedure is used when it is not in use:
Plug in the machine.
Close the water tap and remove the water inlet hose from the tap.
Place the ends of the water drain and water inlet hose in a cup on the ground.
Turn the program knob to “Drain” program.
The program ready light will come on.
Run the program by pressing the start/pause button.
Unplug your machine when the program is over (program end light is on).
When you complete this process, the remaining water inside the machine will be drained
and thus formation of ice in the machine will be prevented. When you operate your
machine again, be sure that the ambient temperature is above 0 C.
THE DRUM
Do not leave metal parts like needles, staples or coins inside your machine. These pieces
cause rust stains in the drum. To eliminate these stains, use a suitable cleaning
substance and follow the recommendations of the cleaning substance producer. For
cleaning rust stains, never use scouring pads or similar rough objects.
LIMESCALE REMOVAL
If you use the correct amount of detergent, there will be no need for limescale removal.
However, if you wish to remove limescale, use the limescale protectors available in the
market and pay attention to their warnings.
WARNING!
The limescale eliminating substances contain acids and this may cause colour
modifications in your clothes along with an adverse effect on your machine.
18
SECTION 7: PRACTICAL INFORMATION
Alcoholic beverages: The stain point should first be washed with cold water,
than wiped with glycerine and water and then be rinsed with water mixed with
vinegar.
Shoe Polish: The stain should be slightly scratched without ruining the cloth,
rubbed with detergent and rinsed. In case it is not eliminated, it should be
rubbed with 1 unit of pure alcohol (96 degrees) mixed in 2 units of water and
then washed with lukewarm water.
Tea and coffee: Stretch the stained area of your cloth on the top of a container
and pour water as hot as the type of your cloth can endure on it. If the type of
your cloth is suitable, wash it with lye.
Chocolate and cocoa: By leaving your clothes in cold water and rubbing with
soap or detergent, wash it in the highest temperature that the type of your cloth
can endure. If there is still a stain of oil left, wipe with oxygenated water (in
proportion of 3%).
Tomato paste: After scraping the dried pieces without ruining the
cloth, leave in cold water for about 30 minutes and wash by rubbing with
detergent.
Meat broth-egg: Eliminate the dried stain residues and wipe with a sponge or
soft cloth wetted in cold water. Rub with detergent and wash with diluted lye.
Grease and oil stains: First wipe the residues. Rub the stain with detergent
and then wash with lukewarm soapy water.
Mustard: First apply glycerine to the stained area. Rub with detergent and then
wash. If the stain still does not disappear, wipe with alcohol (On synthetic and
coloured cloth, a mixture of 1 unit alcohol, 2 units water should be used)
Blood stain: Lay your clothes in cold water for 30 minutes. If the stain still does
not disappear, lay in mixture of water and ammonia (3 table-spoons of
ammonia in 4 litres of water) for 30 minutes.
Cream, ice-cream and milk: Lay your clothes in cold water and rub the
stained area with detergent. If the stain has still not disappeared, apply lye on
the fabric of your clothes in proper proportion. (Do not use lye on coloured
clothes).
19
Mould: Mould stains should be cleaned as soon as possible. The stain should
be washed with detergent and if it does not disappear, it should be wiped with
oxygenated water (in proportion of 3%).
Ink: Hold the stained area under cold water and wait until the inky water
completely runs off. Then rub with water diluted with lemon juice and detergent,
wash after waiting for 5 minutes.
Fruit: Stretch the stained area of your clothes on the top of a container and
pour cold water on it. Do not pour hot water on the stain. Wipe with cold water
and apply glycerine. Wait for 1-2 hours and rinse after wiping with a few drops
of white vinegar.
Grass stain: Rub the stained part with detergent. If the type of fabric is suitable
for use of lye, wash it with lye. Rub your woollen clothes with alcohol. (For
coloured ones, a mixture of 1 unit pure alcohol and 2 units of water).
Oil Paint: The stain should be eliminated before it dries by applying thinners on
it. Then it should be rubbed with detergent and washed.
Burnt stain: If your cloth is suitable for use of lye, you can add lye into your
washing water. For woollen fabric, a cloth dampened in oxygenated water
should be covered on the stain and it should be ironed with a dry cloth on it. It
should be washed after rinsing well.
SECTION 8: CUSTOMER SERVICE
If you have a problem with your appliance please check the troubleshooting guide below, before
calling for a Service Engineer.
If problems continue you should contact our Service Agent. Please ensure that you have the
model number and your serial number to hand when you make the call.
For UK and Southern Ireland call:
Either
0800 988 1323
(Calls are FREE from landlines,
however calls from mobiles may be
charged at your network provider’s rates)
or
03448 797422
(Calls charged at basic rate)
For Northern Ireland call:
028 90365222 (Service Network 2000)
(Daytime calls cost up to 17p plus 10p per minute from BT lines Monday-Friday.
Mobile and other providers’ charges may vary).
Please note: If the fault is caused by customer misuse or is due to faulty installation, you will be
charged for the call-out.
20
FAILURE
PROBABLE CAUSE
The fuse is blown.
The electric power is off.
Start/pause button has not
been pressed.
The program knob is in the
O(off) position.
The door is not shut
properly.
Insert the plug into the
socket.
Change the fuse.
Check the electric power.
Press the start/pause
button.
Turn the program knob to
the required program.
Shut the door properly.
You should hear the click.
Water tap is closed.
Open water tap.
It is unplugged.
Your machine does not
operate.
Your machine does not
receive water.
Your machine is not
draining water.
Your machine is vibrating.
METHODS OF
ELIMINATION
The water inlet hose may
be bent.
The water inlet hose is
obstructed.
The valve inlet filter is
obstructed.
The door is not shut
properly.
The drain hose is
obstructed or bent.
The pump filter is
obstructed.
The clothes are not placed
inside the machine in a
well-balanced manner.
Check the water inlet hose.
Clean the filters of water
inlet hose. (*)
Clean the valve inlet filter.
(*)
Shut the door properly.
You should hear the click.
Check the drain hose.
Clean the pump filter. (*)
Spread the clothes inside
the machine in an orderly
and well-balanced manner.
The feet of your machine
are not adjusted.
Adjust the feet. (**)
Transportation screws are
not removed.
Remove transportation
screws. (**)
(*) See the section concerning the maintenance and cleaning of your machine.
(**) See the section concerning installation of your machine.
21
FAILURE
Your machine is vibrating.
PROBABLE CAUSE
There is a small amount of
clothes in the drum.
It does not prevent
operation of the machine.
Excessive amount of
clothes are filled in the
machine or the clothes are
not placed in a wellbalanced manner.
Do not exceed the
recommended quantity of
clothes and spread your
clothes in the machine in a
well-balanced manner.
Your machine touches a
rigid object.
Prevent your machine from
touching other objects.
Too much detergent has
been used.
Press the start/pause
button. In order to stop the
foam, dilute one tablespoon of softener in half
litre of water and pour it
into the detergent drawer.
Press the start/pause
button after 5-10 minutes.
Arrange the amount of the
detergent properly in the
next washing process.
Wrong detergent has been
used.
Use only detergents
produced for full automatic
washing machines.
Your laundry is too dirty for
the program you have
selected.
Select a suitable program.
(see Table-1)
The amount of detergent
used is not sufficient.
Use more detergent,
according to the detergent
producer.
Excessive foam in the
detergent drawer.
The washing result is bad.
METHODS OF
ELIMINATION
22
FAILURE
Clothes exceeding the
maximum capacity have
been filled in your
machine.
The washing result is not
good.
METHODS OF
ELIMINATION
PROBABLE CAUSE
Your water may be hard.
Distribution of the clothes
in your machine is not
well-balanced.
Put the clothes in your
machine in a manner not
to exceed its maximum
capacity.
Use the amount of
detergent according to the
declaration of the
detergent producer.
Spread the clothes inside
the machine in an orderly
and well-balanced manner
.
The water is drained from
the machine as soon as it
is filled.
The end of the water drain
hose is in a position too
low according to the
machine.
No water is seen in the
drum during washing.
No failure. The water is at
the lower part of the drum.
-
There are residues of
detergent on the clothes.
The pieces of some
detergents which do not
dissolve in water may stick
to your clothes as white
stains.
By setting your machine to
the “Rinse” program,
make an additional rinse
or eliminate the stains
after drying, with the help
of a brush.
There are grey stains on
the clothes.
These stains may be
caused by oil, cream or
ointment.
In the next washing
operation, use the
maximum detergent
amount declared by the
detergent producer.
Place the water drain
hose in an appropriate
height.(**)
(**) See the section concerning installation of your machine.
23
FAILURE
METHODS OF
ELIMINATION
PROBABLE CAUSE
The spinning process is
not done or starts with
delay.
No failure. The
unbalanced load control
works in that way.
The unbalanced load
control system will try to
distribute your clothes in
an homogenous manner.
After your clothes are
distributed, passage to the
spinning process will be
realised. In the next
washing process, place
your clothes into the
machine in a wellbalanced manner.
SECTION 9: AUTOMATIC FAILURE DETECTION SYSTEM
Your machine is equipped with systems which will both take the necessary precautions
and warn you in case of any failure by controlling itself constantly during the washing
processes.
FAILURE
CODE
Err 01
FAILURE
INDICATOR
PROBABLE
FAILURE
The start/pause
light blinks.
The door is not
shut properly.
24
THE PROCESS
TO BE DONE
Shut the door
properly so that
you hear the click.
If the problem
persists, turn off
the machine,
unplug and contact
the authorised
service agent
immediately.
FAILURE
CODE
Err 02
Err 03
Err 04
FAILURE
INDICATOR
PROBABLE
FAILURE
The program ready
light blinks.
The start/pause
light and program
ready light blinks.
The program end
light blinks .
THE PROCESS
TO BE DONE
The water level in
your machine is
below the heater.
The pressure of
your water supply
may be low.
Turn the tap fully
on. Water may be
cut, check it. If the
problem is still
continuing, your
machine will
automatically stop
after a while.
Unplug your
machine, turn off
the tap and contact
the authorised
service agent.
The pump has
failed or the pump
filter is obstructed.
Clean the pump
filter. If the problem
persists, contact
the authorised
service agent. (*)
There is an
excessive amount
of water in your
machine.
Your machine will
automatically drain
the water. After
your machine has
completed the
draining process,
shut down your
machine and
unplug. Close the
tap and contact the
authorised service
agent.
(*) See the section regarding the maintenance and cleaning of your machine.
25
FAILURE CODE
FAILURE
INDICATOR
PROBABLE
FAILURE
THE PROCESS TO
BE DONE
The start/pause light The heater of your
machine or the heat
and program end
sensor has failed.
light blink.
Shut down your
machine and
unplug. Turn off
your tap and contact
the authorised
service agent.
Err 06
The program ready
light and program
end light blink.
The motor has
failed.
Shut down your
machine and
unplug. Turn off
your tap and contact
the authorised
service agent.
Err 07
The program
start/pause light,
ready light and
program end light
stays on
permanently.
Configuration error.
Shut down your
machine and
unplug. Turn off
your tap and contact
the authorised
service agent.
Fault error
Shut down your
machine and
unplug. Turn off
your tap and contact
the authorised
service agent.
The network voltage
is too high or too
low.
If the network
voltage is lower than
150V or higher than
260V, your machine
will automatically
stop. When the
network voltage has
recovered, your
machine will
continue its
operation.
Err 05
Err 08
Err 09
The start/pause
light, program ready
light and program
end light blink.
The program ready
light and program
end light stays on
permanently.
26
SECTION 10: INTERNATIONAL WASHING SYMBOLS
Washing
temperature.
Do not wash
(hand wash)
Lukewarm iron.
Hot iron.
Do not iron.
Do not tumble dry.
Drip dry.
Do not bleach.
Medium hot iron.
Hang to dry.
Handy to bleach.
All of these are dry cleaning symbols. The letters are to
instruct the cleaner what type of solvent to be used.
Garments bearing these symbols should not be washed in
your machine unless the label says otherwise.
Crosslee plc, Halifax, HX3 8DE, UK
27
52208989
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