PRODUCT
QUALITY
GUARANTEE
Reece Limited Product Quality Guarantee
You have purchased a quality product from Reece Australia Pty Ltd ABN 84 004 097 090 (“Reece Limited”).
Warranty Terms & Conditions
These Warranty Terms and Conditions (“Warranty”) constitute your agreement with Reece Limited
and will apply to your service order. The benefits given by this Warranty are in addition to all
consumer guarantees and other rights and remedies prescribed by the Australian Consumer Law
and any other applicable laws.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major
failure.
In addition to your rights and remedies under the Australian Consumer Law, Reece Limited
provides consumers with a Warranty which covers faults in product construction, materials and
assembly in the following applicable warranty periods:
Residential Application (Human Comfort Use)
Wall Mounted Air Conditioners
KS Series
Commercial Applications (Human Comfort Use)
Wall Mounted Air Conditioners
KS Series
Non-Human Comfort Applications and Portables
Wall Mounted Air Conditioners
KS Series
Parts
5
Years Warranty
Labour
Compressor
5
5
Parts
5
Years Warranty
Labour
Compressor
5
5
Parts
1
Years Warranty
Labour
Compressor
1
1
Warranty Periods
The Warranty Periods commence from the date the consumer purchased the product from Reece
Limited. Within the Warranty Periods, products which are found upon inspection by an authorised
Reece Limited representative or an associated licenced technician supplied by either Reece
Limited or a relevant supplier (“Service Representative”) to be defective in construction, material,
or assembly, will be repaired or exchanged with an equivalent product at no cost to the customer.
Parts of products found upon inspection by a Service Representative to be defective in
construction, material, or assembly, will be replaced at no cost to the customer. The labour for the
replacement of products and parts to which this Warranty applies will be carried out by a Service
Representative. Where the Service Representative is unable to identify any fault in the product,
Reece Limited may require the consumer to provide proof that the product is defective.
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PRODUCT
QUALITY
GUARANTEE
Warranty Conditions
This Warranty does not cover faults caused by:
This Warranty applies only if the following
conditions are met:
•
Unsuitable or improper use;
•
Incorrect installation or installation not
in accordance with the instructions
provided;
•
Installation or part installation by the
purchaser or any person other than
a tradesperson licensed to install this
product;
•
Normal wear and tear;
•
Inadequate or complete lack of
maintenance;
•
Chemical or electrical influences;
• Ensuring that the condensate drain is
kept clear and clean;
•
Harsh detergents or abrasive cleaners
used on product finishes;
• Replacing the exhausted remote
batteries;
•
Faults or substandard performance
caused by any product or part which has
not been supplied by or purchased from
Reece Limited.
•
Deterioration and/or damage to the
external surfaces or refrigeration
coils caused by normal weathering or
corrosive atmospheric conditions;
•
Faults or substandard performance
caused by blocked filters, vermin,
misuse, negligence, vandalism, storm,
flood, fire, earthquake, force majeure,
war, foreign matter entering the air
conditioner (e.g. detritus; dirt and
moisture) or any other outside agency;
•
Faults or substandard performance
caused by faulty or incorrect external
electrical wiring, incorrect power
supply, voltage fluctuations, over
voltage transients or electro-magnetic
interference not originating within the airconditioner; and
•
Any consumable item (e.g. filters,
batteries etc.) as supplied with the
product unless the item is shown to be
defective at the time of purchase.
•
The consumer has operated and
maintained the product in accordance
with the operating instructions, including
the following:
• Regular cleaning of the air filter(s)
and replacing the air filter(s) where
necessary;
• Ensuring that the air inlet and outlet
on the outdoor unit is kept clear of
any obstructions (e.g. dirt, leaves,
plants);
• Applying additional corrosion
protection if the product is installed
in a corrosive environment (e.g.
industrial pollution, sea air);
•
The product has been installed by a
Service Representative;
•
The product has been installed for and
subjected to use only as outlined in the
Warranty Periods table on page 1 of this
document;
•
Failure is due to a fault in the
manufacture of the product;
•
Proof of purchase (including the date of
purchase) is provided; and
•
The installation of the product was done
in accordance with the instructions
provided.
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PRODUCT
QUALITY
GUARANTEE
This Warranty does not cover ‘ex display’ products where the ex-display products have not been
checked and certified for sale by the manufacturer prior to purchase.
For the avoidance of doubt, defective items become Reece Limited’s property.
Claim Procedure
In order to claim the Warranty, you must cease using the product when a fault arises, contact the
Reece Limited branch where the product was purchased to report the issue and follow Reece
Limited’s directions regarding what to do next. The relevant Reece Limited branch details can be
found on your purchase invoice. Reece Limited’s general contact details are as follows:
Reece Australia Pty Ltd
118 Burwood Hwy
Burwood VIC 3125
+61 3 9274 0000
admin@reece.com.au
If applicable, all replacement products will be available for collection at no cost to the customer at
the nearest Reece Limited branch to the customer’s location, or elsewhere as agreed between the
customer and Reece Limited.
Costs
The consumer will be responsible for any ancillary costs associated with making a warranty claim,
such as:
•
any travel outside of the area normally serviced by Reece Limited or any associated
repair agent authorised by Reece Limited;
•
all costs related to gaining access to unsafe (e.g. high) or restricted locations; and
•
any and all arrangements required to create safe access for the Service Representative
to service the product; this includes making clear access to and from the unit (e.g.
moving furniture etc.).
If applicable, Reece Limited will also provide information regarding how to claim back any
expenses the consumer may incur.
Exclusions
Except to the extent required by law, all consumer guarantees, representations, warranties, terms
and conditions in relation to the products (whether implied or otherwise) are hereby excluded to
the maximum extent permitted by law.
To the fullest extent permitted by law, Reece excludes all liability for damage or injury to any
person, damage to any property, and any indirect consequential or other loss or damage.
Page 3 of 3
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