SMART Board 6000 and 6000 Pro series interactive displays

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SMART Board® 6000 and
6000 Pro series
interactive displays
INSTALLATION AND MAINTENANCE GUIDE
FOR MODELS:
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SPNL-6055
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SPNL-6065P
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SPNL-6065
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SPNL-6075P
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SPNL-6065-V2
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SPNL-6265P
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SPNL-6075
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SPNL-6275P
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SPNL-6265-V2
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SPNL-6275
この装 置 は、クラスA情 報 技 術 装 置 です。この装 置 を家 庭 環 境 で使 用 すると電 波 妨 害 を引 き起 こすことがあります。この場 合 には使 用 者 が適 切 な対 策 を講 ずるよう要
求 されることがあります。
VCCI-A
Licenses
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or registered trademarks of HDMI Licensing LLC in the United
States and other countries.
The Bluetooth word mark is owned by the Bluetooth SIG, Inc. and any use of such marks by SMART Technologies ULC is under license.
Trademark notice
SMART Board, SMART Notebook, SMART Ink, SMART kapp, SMART kapp iQ, DViT, Pen ID, smarttech, the SMART logo and all SMART taglines are trademarks or
registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. Windows is either a registered trademark or trademark of Microsoft
Corporation in the United States and/or other countries. Apple, Mac, macOS, OS X, iPhone, iPad, iPod touch, iTunes, AirPlay and Bonjour are trademarks of Apple
Inc., registered in the U.S. and other countries. Google, Google Cast, Google Play, Android, Chrome, Chromebook and Chromecast are trademarks of Google
Inc. AirParrot is a trademark of Squirrels LLC registered in the United States and other countries. All other third-party product and company names may be
trademarks of their respective owners.
Copyright notice
© 2017 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or
translated into any language in any form by any means without the prior written consent of SMART Technologies ULC. Information in this manual is subject to change
without notice and does not represent a commitment on the part of SMART.
This product and/or use thereof is covered by one or more of the following U.S. patents:
www.smarttech.com/patents
12/2017
smarttech.com/kb/171167
Important information
WARNING
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Failure to follow the installation instructions shipped with the display could result in injury
and product damage which may not be covered by the warranty.
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Do not open or disassemble the display. You risk electrical shock from the high voltage
inside the casing. Opening the casing also voids the warranty.
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Do not stand (or allow children to stand) on a chair to touch the surface of the display. Rather,
mount the product at the appropriate height.
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To reduce the risk of fire or electric shock, do not expose the display to rain or moisture.
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If the display requires replacement parts, make sure the service technician uses
replacement parts specified by SMART Technologies or parts with the same characteristics
as the original.
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Ensure that any cables that cross the floor to the display are properly bundled and marked
to avoid a trip hazard.
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Do not insert objects inside the cabinet ventilation holes, because they could touch
dangerous voltage points and cause electric shock, fire or product damage which may not
be covered by the warranty.
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Do not place heavy objects on the power cable. Damage to the cable could cause shock,
fire or product damage which may not be covered by the warranty.
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Use only extension cords and outlets that can fully accommodate the display’s polarized
plug.
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Use the power cable provided with the display. If a power cable is not supplied, contact
your supplier. Use only power cables that match the AC voltage of the power outlet and that
comply with your country’s safety standards.
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If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass
fragments with care when disposing of them.
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Do not move or mount the display by connecting rope or wire to its handles. The display is
heavy, and failure of the rope, wire or handle could lead to injury.
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Use only VESA®-approved mounts.
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IMPORTANT INFORMATION
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Disconnect all of the display’s power cables from the wall outlet and seek assistance from
qualified service personnel if any of the following occur:
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The power cable or plug is damaged
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Liquid is spilled into the display
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Objects fall into the display
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The display is dropped
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Structural damage, such as cracking, occurs
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The display behaves unexpectedly when you follow operating instructions
CAUTION
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Before you clean the display’s screen, shut down or disconnect the computer. Otherwise,
you may scramble the desktop icons or inadvertently activate applications when you wipe
the screen.
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Avoid setting up and using the display in an area with excessive levels of dust, humidity and
smoke.
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Dust buildup on the camera windows and reflective tape will degrade touch performance.
SMART recommends that you inspect the camera windows and reflective tape for buildup
and clean weekly.
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Make sure an electrical socket is near the display and remains easily accessible during use.
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The display should be used only with European TN and TT power distribution systems.
It is not suitable for older, IT-type power distribution systems found in some European
countries. “This system (IT-type) is widely used isolated from earth, in some installations in
France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral
not distributed, at 230V line-to-line.” (IEC 60950:1999)
Contact qualified personnel if you’re uncertain of the type of power system available where
you’re installing the display.
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The accessory slot’s maximum available power is 60 W. The slot is not a limited power
source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy
the fire enclosure requirements of IEC 60950-1.
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You must connect the USB cable that came with the display to a computer that has a USB
compliant interface and that bears the USB logo. In addition, the USB source computer must
be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or UL Mark(s) for
CSA/UL 60950. This is for operating safety and to avoid damage to the display.
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IMPORTANT INFORMATION
IMPORTANT
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The following are the normal operating power requirements for the display:
Model
Power requirements
SPNL-6055
90V to 240V AC, 50 Hz to 60 Hz, 130 W
SPNL-6065
100V to 240V AC, 50 Hz to 60 Hz, 200 W
SPNL-6065-V2
100V to 240V AC, 50 Hz to 60 Hz, 110 W
SPNL-6075
100V to 240V AC, 50 Hz to 60 Hz, <131 W
SPNL-6265-V2
100V to 240V AC, 50 Hz to 60 Hz, 113 W
SPNL-6275
100V to 240V AC, 50 Hz to 60 Hz, 190 W
SPNL-6065P
100V to 240V AC, 50 Hz to 60 Hz, 110 W
SPNL-6075P
100V to 240V AC, 50 Hz to 60 Hz, <131 W
SPNL-6265P
100V to 240V AC, 50 Hz to 60 Hz, 113 W
SPNL-6275P
100V to 240V AC, 50 Hz to 60 Hz, 190 W
For additional requirements and other information, refer to the display’s specifications (see
More information on page 10).
Federal Communication Commission
interference statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not
cause harmful interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the
following measures:
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Reorient or relocate the receiving antenna.
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Increase the separation between the equipment and receiver.
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Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
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Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the
user’s authority to operate this equipment.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
5.15–5.25 GHz frequency band operation is restricted to indoor use only. Outdoor operations in the 5150~5250 MHz are
prohibited.
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IMPORTANT INFORMATION
Radiation exposure statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should
be installed and operated with minimum distance 20 cm between the radiator and your body.
Note: The country code selection is for the non-U.S. model only and is not available to all U.S. models. Per FCC regulations, all
Wi-Fi products marketed in U.S. must be fixed to U.S. operation channels only.
Industry Canada statement
This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation.
Ce dispositif est conforme à la norme CNR-210 d’Industrie Canada applicable aux appareils radio exempts de licence. Son
fonctionnement est sujet aux deux conditions suivantes: (1) le dispositif ne doit pas produire de brouillage préjudiciable, et (2) ce
dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement indésirable.
Caution
(i) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to
co-channel mobile satellite systems;
(ii) the maximum antenna gain permitted for devices in the bands 5250-5350 MHz and 5470-5725 MHz shall comply with the
e.i.r.p. limit; and
(iii) the maximum antenna gain permitted for devices in the band 5725-5825 MHz shall comply with the e.i.r.p. limits specified for
point-to-point and non point-to-point operation as appropriate.
(iv) Users should also be advised that high-power radars are allocated as primary users (i.e., priority users) of the bands 52505350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices.
Avertissement
Le guide d’utilisation des dispositifs pour réseaux locaux doit inclure des instructions précises sur les restrictions
susmentionnées, notamment :
(i) les dispositifs fonctionnant dans la bande 5 150-5 250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de
réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux;
(ii) le gain maximal d’antenne permis pour les dispositifs utilisant les bandes 5 250-5 350 MHz et 5 470-5 725 MHz doit se
conformer à la limite de p.i.r.e.;
(iii) le gain maximal d’antenne permis (pour les dispositifs utilisant la bande 5 725-5 825 MHz) doit se conformer à la limite de
p.i.r.e. spécifiée pour l’exploitation point à point et non point à point, selon le cas.
(iv) De plus, les utilisateurs devraient aussi être avisés que les utilisateurs de radars de haute puissance sont désignés
utilisateurs principaux (c.-à-d., qu’ils ont la priorité) pour les bandes 5 250-5 350 MHz et 5 650-5 850 MHz et que ces radars
pourraient causer du brouillage et/ou des dommages aux dispositifs LAN-EL.
Radiation exposure statement
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be
installed and operated with minimum distance 20 cm between the radiator and your body.
Déclaration d’exposition aux radiations
Cet équipement est conforme aux limites d’exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet
équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps.
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IMPORTANT INFORMATION
EU declaration of conformity
Hereby, SMART Technologies ULC declares that the radio equipment type OPS, AM40 is in compliance with Directive
2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address: smarttech.com/compliance
The frequency band and the maximum transmitted power in EU are listed below:
Transmitting Band (MHz)
Maximum Transmit Power EIRP (dBm)
2400–2483.5
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5150–5350
16
5470–5725
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Restrictions in
AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/MT/NL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR. 5150MHz5350MHz is for indoor use only.
CAUTION: EXPOSURE TO RADIO FREQUENCY RADIATION
This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This equipment should
be installed and operated with minimum distance 20 cm between the radiator and your body.
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Contents
Important information
Federal Communication Commission interference statement
Industry Canada statement
EU declaration of conformity
Chapter 1: Welcome
About this guide
About the display
Components
Related products
More information
Chapter 2: Installing the display
Transporting the display
Installing the display on a wall
Installing the display on a stand
Chapter 3: Connecting power and devices
Connecting power
Connecting to a network
Connecting cables for room computers, guest laptops and other input sources
Connecting external speakers
Connecting other devices
Connector reference
Chapter 4: Configuring the display
Turning on the display for the first time
Connecting to a network
Updating system software
Switching to the Beta channel
Adding or removing apps from the launcher
Enabling the Whiteboard Library
Chapter 5: Configuring connected computers
Installing SMART software on connected computers
Setting resolutions and refresh rates
Chapter 6: Orienting and calibrating the display
Orienting the display
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CONTENTS
Calibrating the display
Chapter 7: Maintaining the display
Checking the display installation
Cleaning the display
Maintaining ventilation
Preventing condensation
Replacing the pens
Updating firmware
Turning the display off and back on
Resetting the display
Removing and transporting the display
Chapter 8: Troubleshooting
Troubleshooting the display
Troubleshooting the display’s software
Referring to the SMART knowledge base for additional troubleshooting information
Contacting your reseller for additional support
Appendix A: Using settings
Network settings
Application settings
System settings
Appendix B: Using the on-screen display menu
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Changing settings in the on-screen display menu
SPNL-6055 and SPNL-6065 menu options
SPNL-6065-V2, SPNL-6075, SPNL-6265-V2, SPNL-6275, SPNL-6065P, SPNL-6075P,
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82
SPNL-6265P and SPNL-6275P menu options
86
Appendix C: Remotely managing the display
Connecting a computer to the display
Configuring the computer’s serial interface settings
Power modes
Commands and responses
SPNL-6055 and SPNL-6065 command inventory
SPNL-6065-V2, SPNL-6075, SPNL-6265-V2, SPNL-6275, SPNL-6065P, SPNL-6075P,
SPNL-6265P and SPNL-6275P command inventory
Resolving issues with remote management
Appendix D: Hardware environmental compliance
Waste Electrical and Electronic Equipment (WEEE)
More information
viii
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Chapter 1
Welcome
About this guide
About the display
Features
Models
Components
iQ appliance
Screen
Pens with erasers
Front control panel
Presence detection sensor
Internal speakers
Related products
SMART wall mount and wall stand
SMART Mobile Stand
SBA-100 projection audio system
SMART Audio 400 classroom amplification system
USB extenders
More information
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This chapter introduces the SMART Board® 6000 or 6000 Pro series interactive display.
About this guide
This guide explains how to install and maintain a SMART Board 6000 or 6000 Pro series interactive
display. It includes the following information:
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How to install the display
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How to connect power and devices
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How to turn on the display for the first time and configure the iQ appliance
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How to maintain the display for years of use
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How to troubleshoot issues with the display
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CHAPTER 1
WELCOME
In addition, this guide includes information on the display’s settings, on-screen display menu and
remote management support.
This guide is intended for those who install and maintain displays in their organizations. Other
documentation and resources are available for those who use displays (see More information on
page 10).
About the display
The SMART Board 6000 or 6000 Pro series interactive display is the hub of your classroom or
meeting room. PC-free embedded computing provides one-touch access to collaborative tools,
including a whiteboard, wireless screen sharing and a web browser. There’s no need for wires,
cables or manual software and firmware updates.
Features
The display includes the following features:
Feature
Description
iQ technology
The display’s iQ appliance provides one-touch access to
collaborative tools, including a whiteboard, wireless screen sharing
and a web browser.
Touch support
You can do everything on the display that you can do at your
computer—open and close applications, meet with others, create
new documents or edit existing ones, visit websites, play and
manipulate videos, and so on—by touching the display’s surface.
You can use an array of gestures within applications, including
panning, scaling, rotating and zooming in and out.
The display’s support for at least four simultaneous touches
enables you and other users to interact with objects on the screen
at the same time.
Writing and drawing
support
You can write over applications in digital ink using one of the
supplied pens, and then erase the digital ink using your palm or the
eraser on the pen.
You and another writer can write or draw digital ink on the screen at
the same time. The Pen ID™ feature enables you to assign different
ink appearances to each pen.
Audio support
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The display includes integrated speakers for presenting audio from
connected input sources.
CHAPTER 1
WELCOME
Models
The following models of SMART Board 6000 and 6000 Pro series interactive display are available:
Model
Frame style
Screen size
(approximate)
iQ
SPNL-6055
White
55" (140 cm)
No
SPNL-6065
White
65" (165 cm)
No
SPNL-6065-V2
White
65" (165 cm)
No
SPNL-6075
White
75" (190 cm)
No
SPNL-6265-V2
White
65" (165 cm)
Yes
SPNL-6275
White
75" (190 cm)
Yes
SPNL-6065P
Brushed metal
65" (165 cm)
No
SPNL-6075P
Brushed metal
75" (190 cm)
No
SPNL-6265P
Brushed metal
65" (165 cm)
Yes
SPNL-6275P
Brushed metal
75" (190 cm)
Yes
Refer to the specifications for detailed technical information for each of these models, including
product dimensions and weights (see More information on page 10).
NOTE
The SPNL-6055 and SPNL-6065 models have been discontinued.
TIPS
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Use the Identifying your SMART Board 6000 or 6000 Pro series interactive display model
wizard on the SMART support site to identify your model of SMART Board 6000 series
interactive display.
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iQ technology is included with some models. Use the Identifying your iQ appliance model
wizard on the SMART support site to identify your model of iQ appliance.
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CHAPTER 1
WELCOME
Components
The display consists of the following components:
No.
Name
More information
Pictured
1
Screen
Page 5
2
Pen with eraser (×2)
Page 6
3
Front control panel
Page 6
4
Presence detection sensor
Page 8
5
Menu control panel
Page 81
6
Connector panel
Page 26
7
iQ appliance
8
USB receptacle
Page 4
Page 37
Not pictured
9
Speakers
Page 8
iQ appliance
The iQ appliance is installed in the accessory slot on the back of the SPNL-6265-V2, SPNL-6275,
SPNL-6265P and SPNL-6275P models. Take advantage of iQ technology and access
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CHAPTER 1
WELCOME
collaborative tools.
CAUTION
The accessory slot’s maximum available power is 60 W. The slot is not a limited power source.
To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire
enclosure requirements of IEC 60950-1.
TIP
Use the Identifying your iQ appliance model wizard on the SMART support site to identify your
model of iQ appliance.
Screen
The screen sizes vary by model:
Model
Diagonal
Width
Height
SPNL-6055
54 1/2" (138.4 cm)
47 5/8" (121 cm)
26 3/4" (68 cm)
SPNL-6065
64 1/2" (163.9 cm)
56 1/4" (142.8 cm)
31 5/8" (80.4 cm)
SPNL-6065-V2
64 1/2" (163.9 cm)
56 1/4" (142.8 cm)
31 5/8" (80.4 cm)
SPNL-6075
75" (190.5 cm)
65" (165.2 cm)
38 5/8" (93 cm)
SPNL-6265-V2
64 1/2" (163.9 cm)
56 1/4" (142.8 cm)
31 5/8" (80.4 cm)
SPNL-6275
75" (190.5 cm)
65" (165.2 cm)
38 5/8" (93 cm)
SPNL-6065P
64 1/2" (163.9 cm)
56 1/4" (142.8 cm)
31 5/8" (80.4 cm)
SPNL-6075P
75" (190.5 cm)
65" (165.2 cm)
38 5/8" (93 cm)
SPNL-6265P
64 1/2" (163.9 cm)
56 1/4" (142.8 cm)
31 5/8" (80.4 cm)
SPNL-6275P
75" (190.5 cm)
65" (165.2 cm)
38 5/8" (93 cm)
Cameras in the corners of the screen track finger and pen positions across the display. The screen
is surrounded by a channel that contains reflective tape.
CAUTION
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Keep the reflective tape dry.
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Do not remove or damage the reflective tape.
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CHAPTER 1
WELCOME
IMPORTANT
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Do not attach adhesive notes or other items to the screen because they will interfere with
the cameras.
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Do not place anything in the reflective tape channel because it will interfere with the
cameras.
Pens with erasers
The display comes with two pens with erasers attached.
The display’s bottom frame includes magnetic holders for the pens. Removing a pen from the
holders activates it, and you can use the pen to draw or erase digital ink.
CAUTION
When you return the pen to the magnetic holder, make sure it’s centered in its holder to keep it
from falling and being damaged.
IMPORTANT
Use only pens designed for SMART Board 6000 and 6000 Pro series interactive displays (see
smarttech.com/kb/171230).
Front control panel
The front control panel contains the Standby, Input Select, Mute and volume control buttons.
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CHAPTER 1
WELCOME
No.
Name
1
Standby
2
Select
3
Mute
Procedure
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Press to enter or exit Standby mode.
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Press and hold to reset the display.
Press to switch inputs.
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Press to mute or unmute the volume.
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Press and hold to freeze and unfreeze the screen.
4
Decrease
Press to decrease the volume.
5
Increase
Press to increase the volume.
IMPORTANT
If there is a film over the front control panel, remove it before using the front control panel.
In normal operation, all buttons are white.
The Standby button also functions as an indicator light:
Indicator light
Status
Solid white
Normal operation
Off
Not receiving power
Procedure
[N/A]
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Solid amber
DPMS (power
management) mode
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Slowly flashing
amber
Standby mode
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Flashing amber
No USB connection from
the connected computer
Confirm the display’s power cable is
connected to the power outlet.
Flick the switch beside the AC power inlet
to the ON (I) position.
Press the Standby button
DPMS mode.
to exit
Connect an input source.
Press the Standby button
Standby mode.
to exit
If presence detection is enabled, move in
range of the presence detection sensor.
If Wake to Touch is enabled, touch the
screen.
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Verify the connections to the computer.
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Switch to the computer’s input.
See Connecting cables for room
computers, guest laptops and other input
sources on page 23.
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CHAPTER 1
WELCOME
Indicator light
Status
Slowly flashing
white
SMART Board service not
running on the connected
computer
Procedure
Ensure that SMART Product Drivers is
installed and that the SMART Board
service is running.
Presence detection sensor
The display has a presence detection
sensor on its bottom frame that can detect
people up to 16' (5 m) away when the
display is in Standby mode.
When the sensor detects people in the
room, the display turns on. Touching the
screen activates the display. If the room is
empty for a specified period, the display
returns to Standby mode.
NOTES
Presence detection settings can be changed with the on-screen display menu. For more
information, see Proximity on page 85 for the SPNL-6055 and SPNL-6065 models or Proximity
on page 87 for the SPNL-6065-V2, SPNL-6075, SPNL-6265-V2, SPNL-6275, SPNL-6065P,
SPNL-6075P, SPNL-6265P and SPNL-6275P models.
Internal speakers
The display includes two 10 W integrated speakers. You can also connect external speakers (see
Connecting external speakers on page 24).
Related products
Related products for the display include the following:
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SMART wall mount
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SMART wall stand
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SMART Mobile Stand
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SBA-100 projection audio system
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CHAPTER 1
WELCOME
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SMART Audio 400 classroom amplification system
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USB extenders
SMART wall mount and wall stand
Use the SMART wall mount model WM-SBID-501 to mount the display on a
wall. For more information about the SMART wall mount, see the SMART
wall mount installation instructions (smarttech.com/kb/170599).
If the wall can’t support the display’s weight, you can use the SMART wall
stand model WS-SBID-500 along with the SMART wall mount to transfer
some of the weight from the wall to the floor. For more information about the
SMART wall stand, see the SMART wall stand installation instructions
(smarttech.com/kb/170466).
SMART Mobile Stand
The SMART Mobile Stand is height adjustable and includes integrated
speakers, a locking cabinet to secure equipment and casters that swivel and
lock for easy movement.
For more information, see the SMART Mobile Stand specifications
(smarttech.com/kb/131862).
SBA-100 projection audio system
Available for education models, the SBA-100 projection audio system consists
of two 14 W speakers and is intended for wall-mounted displays. You can
control volume using the display’s front control panel or the digital volume
controls in a connected computer’s operating system.
For more information, see the SBA-100 projection audio system specifications
(smarttech.com/kb/171146).
9
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CHAPTER 1
WELCOME
SMART Audio 400 classroom amplification system
Available for education models, the SMART Audio 400 classroom amplification
system provides high-quality audio amplification. The system comes with a
teacher microphone and optional student microphone. Multiple speaker
options are available, including wall- and ceiling-mounted speakers. The
amplifier receives audio signals from the microphones and translates them into
crystal-clear sound through the speakers.
For more information, see the SMART Audio 400 classroom amplification system specifications
(smarttech.com/kb/171137).
USB extenders
As noted in Connecting cables for room computers, guest laptops and other input sources on
page 23, the USB connection between the display and computer should be no longer than 16' (5 m). If you need to connect a computer that is more than 16' (5 m) from the display, use one of the
following USB extenders:
Extender
USB-XT
CAT5-XT-1100
Specifications
smarttech.com/kb/119318
smarttech.com/kb/170202
More information
In addition to this guide, SMART provides the following documents for the display:
Document
Link
Specifications and comparison
SPNL-6055
smarttech.com/kb/170817
SPNL-6065
smarttech.com/kb/170640
SPNL-6065-V2
smarttech.com/kb/171096
SPNL-6075
smarttech.com/kb/171011
SPNL-6265-V2
smarttech.com/kb/171142
SPNL-6275
smarttech.com/kb/171143
SPNL-6065P
smarttech.com/kb/171234
SPNL-6075P
smarttech.com/kb/171235
SPNL-6265P
smarttech.com/kb/171219
10
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CHAPTER 1
WELCOME
Document
Link
SPNL-6275P
smarttech.com/kb/171218
AM30
smarttech.com/kb/171097
AM40
smarttech.com/kb/171182
Installation instructions
SPNL-6055 and SPNL-6065
smarttech.com/kb/170641
SPNL-6065-V2, SPNL-6265-V2, SPNL-6065P and SPNL-6265P
smarttech.com/kb/171107
SPNL-6075, SPNL-6275, SPNL-6075P and SPNL-6275P
smarttech.com/kb/170996
AM30
smarttech.com/kb/171090
AM40
smarttech.com/kb/171199
Quick reference and guides
Quick reference
smarttech.com/kb/171165
User’s guide
smarttech.com/kb/171166
Release notes
iQ appliance
smarttech.com/kb/171206
These documents are available in the Support section of the SMART website
(smarttech.com/support). Scan the QR code on the cover of this guide to view the SMART Board
6000 and 6000 Pro series interactive display pages in the Support section.
11
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Chapter 2
Installing the display
Transporting the display
Using transportation aides
Accommodating doorways, hallways and elevators
Dealing with cracked, chipped or shattered glass
Saving the original packaging
Installing the display on a wall
Choosing a location
Choosing a height
Mounting the display
Mounting multiple displays
Installing the display on a stand
Using the SMART Mobile Stand
Using a third-party stand
13
14
14
15
15
16
16
17
18
19
20
20
20
SMART recommends that only trained installers install the display.
This chapter is for installers. Installers should read this information along with the installation
instructions included with the display before they install the display.
WARNING
Improper installation of the display can result in injury and product damage.
Transporting the display
After your organization receives the display, you need to transport it to the place where you plan
to install it.
On occasion, you might also need to move the display to another location after initially installing it.
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CHAPTER 2
INSTALLING THE DISPLAY
IMPORTANT
l
Transport the display at your own risk. SMART cannot accept liability for damages or injury
that occur during the display’s transportation.
l
When transporting the display, do the following:
o
Follow local safety regulations and standards.
o
Keep the display in its original packaging.
o
Move the display so that its top frame faces up.
o
Have at least two people move the display.
Using transportation aides
You can use the following aides to transport the display:
l
Cart
l
Furniture dolly
l
Mechanical lift
NOTE
The SPNL-6075, SPNL-6275, SPNL-6075P and SPNL-6275P models feature
eyebolt mounting holes for use with a mechanical lift. Refer to these models’
installation instructions for information on using a mechanical lift.
Accommodating doorways, hallways and elevators
In some situations, you might need to remove the display from its packaging to move it through
narrow doorways or hallways or on to an elevator. In these situations, SMART recommends that
you keep the foam pieces on the bottom corners of the display. These foam pieces protect the
display if you need to set it down during transport.
You might also need to rotate the display so that its top frame faces to the side. You can do this
during transportation, but when you install the display, it must be in landscape orientation (with the
top frame facing up).
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INSTALLING THE DISPLAY
Dealing with cracked, chipped or shattered glass
The display contains safety-tempered glass. Although this glass is heat-strengthened to help
withstand impacts, the glass can crack, chip or shatter if struck with enough force. (Safety glass is
designed to break into small pieces rather than sharp shards if it is broken.) Temperature changes
can cause a minor crack or chip to become worse, possibly causing the glass to shatter. See
Shattered glass on an interactive display for information about conditions that can cause the
display’s glass to shatter even when it’s not in use.
If the display’s glass is cracked or chipped, have it professionally inspected and repaired at a
SMART authorized repair center. If the display’s glass shatters, carefully clean up the area and have
the display repaired or replaced.
CAUTION
For safety and to prevent further damage, do not continue to install or use the display if its glass
is cracked, chipped or shattered.
Saving the original packaging
Save the original packaging to repack the display with as much of the original packaging as
possible in case you need to transport the display again after you initially install it. This packaging
was designed to provide the best possible protection against shock and vibration.
CAUTION
Transport the display only in the original packaging or replacement packaging purchased from
your authorized SMART reseller. Transporting the display without correct packaging can lead to
product damage and voids the warranty.
NOTE
If the original packaging isn’t available, you can purchase the same packaging directly from your
authorized SMART reseller (smarttech.com/where).
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CHAPTER 2
INSTALLING THE DISPLAY
Installing the display on a wall
Typically, you install the display on a wall in a classroom or meeting space.
Typically, you install the display on a wall in a classroom or meeting space.
Choosing a location
A display is typically installed at the room’s focal point, such as at the front of a classroom or
meeting room.
Selecting an appropriate location for the display is crucial for ensuring the best possible
experience with the product. Consider the following factors as you choose a location:
Factor
Room setup
Considerations
l
l
l
l
Wall support
l
The location allows users, including those in wheelchairs, to access the
display.
The location is clearly visible to all users in the room. For more
information, see Recommended viewing distances and viewing angles
for SMART Board interactive flat panels.
The display will not be installed where it could be hit by a door or gate.
There are no nearby shelving units, desks or other furniture that has
doors or drawers that could hit the display.
The wall can support the weight of the display and mounting equipment.
Refer to the model’s specifications for the weight of the display (see
More information on page 10).
TIP
If the wall can’t support the weight of the display and mounting
equipment, consider using a SMART wall stand to transfer some of the
weight from the wall to the floor (see SMART wall mount and wall
stand on page 9).
l
The area of the wall where you will mount the display is no more than
3/16" (5 mm) off plumb horizontally and vertically.
TIP
Use a level, ruler or straight edge to determine the wall’s flatness.
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INSTALLING THE DISPLAY
Factor
Power and other
connections
Considerations
l
l
The location is close to the following:
o
A power outlet
o
A network outlet (if you plan to use a wired network connection)
o
A room computer (if you plan to connect a room computer)
o
Speakers and other devices that you want to connect to the display
The location is not where the mains power supply enters the building.
Lighting
The location is not near bright light sources, such as windows or strong
overhead lighting. Infrared (IR) lighting can cause issues with the
performance of the cameras and can lead to unintentional or missed
touches.
Acoustics
The location has good acoustics.
TIP
Stand in different parts of the room and count to ten loudly. If you hear
anything other than your own voice (such as a rattle, buzzing from
elsewhere in the room or echoes), the room may require some
modifications to improve the acoustics. Work with an audio specialist
to improve the acoustics.
Environment and
ventilation
l
l
l
l
The location meets the environmental requirements in the display’s
specifications (see More information on page 10).
The display isn’t subjected to strong vibrations or dust.
There is adequate ventilation or air conditioning around the display so
that heat can flow away from the unit and the mounting equipment.
If you’re planning to install the display in a recessed area, there is at least
4" (10 cm) of space between the display and the recessed walls to
enable ventilation and cooling.
Choosing a height
Consider the general height of the user community when you choose the height for the display.
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CHAPTER 2
INSTALLING THE DISPLAY
SMART recommends that you mount the display so that its top is 6' 5" (1.9 m) from the floor.
Mounting the display
Mount the display following the included installation instructions. In addition, consider the
following:
l
Mount the display vertically (90° relative to the floor plus or minus 5° for tolerance) and in
landscape orientation. SMART doesn’t support mounting the display at other angles or in
portrait orientation.
l
Use the SMART wall mount (see SMART wall mount and wall stand on page 9) or a third-party
standard VESA mounting plate.
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CHAPTER 2
INSTALLING THE DISPLAY
l
Use M8 bolts to fasten the wall bracket.
Bolt length
20 mm + x mm < M8 < 45 mm + x mm
where x is the combined thickness of the wall bracket and washer
Fasten force
97.36–177.01 in-lb. (11–20 N·m)
CAUTION
Do not over-tighten the bolts.
NOTE
SMART recommends M8 × 30 mm mounting bolts for standard installations where the total
wall mount bracket and washer thickness is less than 7 mm.
l
Because the receptacles might not be easily accessible after you mount the display, consider
connecting cables for power, computers and other input sources while the display is still in its
packaging (see Chapter 3: Connecting power and devices on page 21).
l
Before turning on the display for the first time, clean the camera windows and reflective tape
following the instructions in Cleaning the display on page 47.
Mounting multiple displays
If you mount multiple displays side by side, install them as shown in the following diagram. This
ensures the displays’ cameras don’t interfere with each other.
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INSTALLING THE DISPLAY
Installing the display on a stand
If you want to move the display from place to place or if it’s not possible to install the display on a
wall, you can install it on a stand.
IMPORTANT
If you install the display on a stand, do not move the stand while the display is on.
Using the SMART Mobile Stand
The SMART Mobile Stand is designed for SMART interactive displays. It is height-adjustable and
includes integrated speakers, a locking cabinet to secure equipment and casters that swivel and
lock for easy movement.
For more information on the SMART Mobile Stand, see SMART Mobile Stand on page 9.
Using a third-party stand
For information on selecting and using a third-party stand, see SMART installation standards
(smarttech.com/kb/171035).
20
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Chapter 3
Connecting power and devices
Connecting power
Connecting to a network
Connecting cables for room computers, guest laptops and other input sources
Using recommend cables
Connecting to the display
Viewing a connected computer or other device’s input
Connecting external speakers
Connecting other devices
Connector reference
iQ appliance
Connector panel
22
22
23
23
24
24
24
25
26
26
27
Connect the display to power after you install it but before you turn it on for the first time and
configure the iQ appliance. You can also connect cables for room computers, guest laptops or
other input sources as well as for speakers and other devices.
By installing cables in advance, you make use of connectors that might not be accessible after the
display is wall-mounted. You can then run the cables across floors or behind walls as needed.
WARNING
Ensure that any cables that cross the floor to the display are properly bundled and marked to
avoid a trip hazard.
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CHAPTER 3
CONNECTING POWER AND DEVICES
Connecting power
Connect the supplied power cable from the AC power
inlet on the bottom of the display to a power outlet.
NOTE
Refer to the display’s specifications for power requirements and power consumption information
(see More information on page 10).
Connecting to a network
The iQ appliance requires a network connection for downloading
software updates, and a number of the iQ appliance’s apps require a
network connection as well. You can connect to a network using a WiFi connection or the RJ45 jack on the iQ appliance (pictured). For more
information about the iQ appliance’s network connection and
configuration, see Connecting to a network on page 31.
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CHAPTER 3
CONNECTING POWER AND DEVICES
Connecting cables for room computers,
guest laptops and other input sources
You can connect USB and HDMI or DisplayPort cables to the display so that users can connect and
use room computers, guest laptops or other input sources, such as Blu-ray™ disc players.
NOTES
l
For information on configuring connected computers, see Chapter 5: Configuring
connected computers on page 41.
l
If you have an older model iQ appliance (AM30), you can connect a computer to the
appliance and use the Input app to view the computer’s input.
Using recommend cables
SMART recommends the following varieties of cable:
Cable type
Maximum length
Recommendations
HDMI
23' (7 m)1
Use only certified HDMI cables that have been
tested to support the performance standard you
require.
DisplayPort
23' (7 m)
Use DisplayPort 1.2 compliant or better cables.
USB
16' (5 m)
Use a USB extender if the distance between the
computer and the display is greater than 16' (5 m).
For more information, see USB extenders on
page 10.
Using cables that exceed these maximum lengths may produce unexpected results, degraded
picture quality or degraded USB connectivity.
1The performance of cables longer than 23' (7 m) is highly dependent on the cable’s quality.
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CHAPTER 3
CONNECTING POWER AND DEVICES
Connecting to the display
The display includes up to three sets of computer connectors:
l
DisplayPort: This set of connectors can accommodate a
USB cable for touch control and a DisplayPort cable for
video and audio.
l
HDMI 2: This set of connectors can accommodate a USB
cable for touch control and an HDMI cable for video and
audio.
l
HDMI 1: This set of connectors can accommodate a USB
cable for touch control and an HDMI cable for video and
audio.
Viewing a connected computer or other device’s input
To view a connected computer or other device’s input, users press the Input Select button
on
the front control panel until HDMI1, HDMI2 or DisplayPort is selected.
Connecting external speakers
The display includes two 10 W speakers, which are designed to provide sound at the front of a
room. You might want to connect the SBA-100 projection audio system (see SBA-100 projection
audio system on page 9) or third-party external active speakers if you’re providing sound in a
larger space.
You can connect external speakers to the display using the stereo
3.5 mm connector (pictured). Alternatively, you can connect external
speakers directly to a room computer.
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CHAPTER 3
CONNECTING POWER AND DEVICES
Connecting other devices
In addition to external speakers, you can connect the following devices to the display:
Device type
Details
Microphones
Microphones can improve the audio experience in a classroom or lecture
hall. SMART offers a classroom audio system that includes microphones (see
SMART Audio 400 classroom amplification system on page 10).
Room control
systems
Although SMART doesn’t offer room control equipment, the display supports
RS-232 communication for remote management (see Appendix C: Remotely
managing the display on page 91).
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CHAPTER 3
CONNECTING POWER AND DEVICES
Connector reference
iQ appliance
The following diagram and table present the connectors on the iQ appliance:
AM40
AM30
No.
Connector
Connects to
Notes
1
RJ45
Network
See page 21.
2
USB Type-A (×2)
Supported peripherals
[N/A]
3
HDMI out
External monitor
This connector is HDCPencrypted HDMI.
4
USB Type-B
OPS/HDMI input (touch)
See page 23.
5
HDMI in
OPS/HDMI input
(video and audio)
See page 23.
6
USB Type-B
[N/A]
This connector is a service port.
7
Micro SD
[N/A]
This connector is a service port.
8
LED
[N/A]
LED lights green when the iQ
appliance is inserted in the
accessory slot and turned on.
NOTE
Older models of the iQ appliance (AM30) don’t have all the connectors.
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CHAPTER 3
CONNECTING POWER AND DEVICES
Connector panel
The following diagram and table present the connectors on the display’s connector panel:
SPNL-6055 and SPNL-6075
All other models
No.
Connector
Connects to
Notes
1
USB Micro-B
[N/A]
This connector is a service port.
2
RS-232
Room control system
See page 91.
3
Stereo 3.5 mm
External speakers
See page 23.
4
USB Type-B
DisplayPort input (touch)
See page 23.
5
DisplayPort in
DisplayPort input
(video and audio)
See page 23.
6
USB Type-B
HDMI2 input (touch)
See page 23.
7
HDMI in
HDMI2 input
(video and audio)
See page 23.
8
USB Type-B
HDMI1 input (touch)
See page 23.
9
HDMI in
HDMI1 input
(video and audio)
See page 23.
27
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Chapter 4
Configuring the display
Turning on the display for the first time
Turning on and setting up the display for the first time
Connecting to a network
Configuring the display’s network connection
Configuring the network
Connecting the display to a network
Evaluating the impact of Screen Share on your network data usage
Updating system software
About system software and firmware updates
Applying an automatic system software update manually
Updating system software manually
Switching to the Beta channel
Before switching to the Beta channel
Switching between the Beta and Stable channels
Getting support and sending feedback
Adding or removing apps from the launcher
Selecting which apps appear in the launcher
Enabling the Whiteboard Library
30
30
31
31
31
34
36
37
37
37
38
38
38
38
39
40
40
40
After you have mounted the display and connected power and devices, you can start it for the first
time and configure the apps as described in this chapter.
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CHAPTER 4
CONFIGURING THE DISPLAY
Turning on the display for the first time
Turn on the display after mounting it and connecting power and devices.
Turning on and setting up the display for the first time
To turn on and set up the display for the first time
1. Flick the switch beside the AC power inlet to the ON (I) position.
2. Follow the on-screen instructions to calibrate the display.
IMPORTANT
Use the pen, rather than your finger, when calibrating the display.
3. Select your preferred language, and then tap Next.
4. Select your country, and then tap Next.
5. Select your time zone, and then tap Next.
6. Set the date, and then tap Next.
7. Set the time, and then tap Next.
8. Name the display, and then tap Next.
9. If the display isn’t using a wired network connection, select a wireless network, and then tap
Next.
10. Select the list of applications that will appear in the launcher, and then tap Next. For more
information about the apps, see the SMART Board 6000 and 6000 Pro series interactive
displays user’s guide (smarttech.com/kb/171166)
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CHAPTER 4
CONFIGURING THE DISPLAY
11. Select the apps you want to appear in the launcher, and then tap Next.
TIP
To change which apps appear in the launcher, see Adding or removing apps from the
launcher on page 40.
12. Tap Finish.
The Welcome screen appears.
Connecting to a network
You can connect the display to a network using either Wi-Fi or an Ethernet connection. Before you
do so, your organization’s network administrators need to configure the network for the display.
Configuring the display’s network connection
IMPORTANT
Configuring the network properly allows the display to download important iQ system software
and feature updates automatically.
Network administrators need to configure the network so users can use the Screen Share app,
update the system software automatically over the air and enable the display to set the date and
time automatically.
Configuring the network
Network administrators need to configure the network so users can update the display’s firmware
and system software automatically over the air and to allow apps to function properly.
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CONFIGURING THE DISPLAY
To configure the network
Add the following URLs to the network whitelist.
URL
Feature
https://ws.kappboard.com
Automatic iQ system software
update
NOTE
Block access to https://ws.kappboard.com to
prevent automatic iQ system software updates
32
https://*.mixpanel.com
iQ system software
*.hockeyapp.net
iQ system software
https://*.smarttech-prod.com
SMART Notebook® Player
http://*.loggly.com
SMART Notebook Player
http://*.smarttech.com
iQ system software,
SMART Notebook Player,
SMART amp
https://*.smarttech.com
SMART Notebook Player
https://www.fabric.io/
SMART Notebook Player
https://*.classlab.com
SMART Notebook Player,
SMART amp
https://www.firebase.com/test.html
SMART Notebook Player,
SMART amp
https://*.smartamp.com
SMART Notebook Player,
SMART amp
https://*.google.com
SMART Notebook Player
http://*.google-analytics.com
SMART Notebook Player
https://www.gstatic.com
SMART Notebook Player
https://*.firebaseio.com
SMART Notebook Player
https://*.cloudfront.com
SMART Notebook Player
https://content.googleapis.com
SMART amp
https://gstatic.com
SMART amp
https://*.youtube.com
SMART Notebook Player,
SMART amp
https://api.datamarket.azure.com
SMART amp
https://updates.airsquirrels.com
Screen Share app
smarttech.com/kb/171167
CHAPTER 4
CONFIGURING THE DISPLAY
To allow mobile devices and computers to use AirPlay and Google Cast to use the Screen Share
app
1. Open the required TCP/UDP ports:
Protocol
Port range
Feature
TCP
80
Outbound http
UDP
123
Network Time Protocol
TCP
3689
iTunes music sharing
TCP
5000
Audio streaming
TCP
5353
mDNS
UDP
5353
mDNS
TCP
7000
Picture sharing
TCP
7001
Video streaming
UDP
7010
Display mirroring
UDP
7011
Display mirroring
TCP
7100
Display mirroring
TCP
47000
Audio negotiation
TCP
49152–65535
Dynamic ports
UDP
49152–65535
Dynamic ports
TCP
49228
Google Cast
TCP
50259
Google Cast
UDP
54780
Google Cast
UDP
62572
Google Cast
2. Configure the network to allow Bonjour and mDNS (multicast).
3. Configure the network to allow Network Time Protocol (NTP) requests to Internet time servers.
NOTE
Using a 5 GHz wireless network connection may provide a better experience with the
Screen Share app.
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CONFIGURING THE DISPLAY
To allow SMART Notebook Player to connect to the display
NOTE
The network may have been configured to allow Network Time Protocol in To allow mobile
devices and computers to use AirPlay and Google Cast to use the Screen Share app.
Configure the network to allow Network Time Protocol (NTP) requests to Internet time servers
Connecting the display to a network
The display can connect to a network using either Wi-Fi or an Ethernet connection. Network
administrators can also add a browser proxy or install a certificate.
To connect to a Wi-Fi network
1. If an Ethernet cable is connected to the AM30 iQ appliance, disconnect it.
2. Tap the Home button
on the screen.
The launcher appears.
3. Tap Settings
.
The Settings window appears.
4. Tap Wi-Fi.
NOTE
Ensure Wi-Fi is turned On.
5. Select a wireless network.
If the Wi-Fi network is not password protected, the display connects to the network.
6. If the network requires a password, enter the Wi-Fi password and tap Connect.
OR
If the network requires a user name and password, enter the user name and Wi-Fi password
and tap Connect.
TIP
Use the crosshairs to move the on-screen keyboard.
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CONFIGURING THE DISPLAY
To connect to an Ethernet network
Connect an Ethernet cable to the RJ45 receptacle on the iQ appliance.
NOTE
The network must provide network settings via DHCP. If you require a static IP, use DHCP
reservation on your router.
To configure a proxy
1. Tap the Home button
on the screen.
The launcher appears.
2. Tap Settings
.
The Settings window appears.
3. Tap Wi-Fi.
4. Tap and hold the network to which you’re adding a proxy.
A dialog box appears.
5. Tap Modify network.
6. Select Show advanced options.
7. In the Proxy box, select Manual.
8. Enter the information in the Proxy hostname, Proxy port and Bypass proxy boxes.
9. Tap Save.
To install a certificate
NOTE
Certificates must be PFX format.
1. Copy a PFX format certificate to a USB drive.
2. Tap the Home button
on the screen.
The launcher appears.
3. Tap Settings
.
The Settings window appears.
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CONFIGURING THE DISPLAY
4. Tap Wi-Fi > … > Advanced > Install Certificates.
The USB Drive window appears.
5. Tap USB Drive.
6. Select a certificate to install.
7. If required, enter a password to extract the certificate.
8. Optionally, enter a name for the certificate in the Certificate name box and reason for
certificate use in the Credential use box. Tap OK.
A window appears requesting that a lock screen PIN, pattern or password be set before using
the certificate.
9. Tap OK.
10. Select a pattern, PIN or password method. Tap OK.
IMPORTANT
Make note of the pattern, PIN or password. The pattern, PIN or password may be required to
install future certificates.
If the pattern, PIN or password is forgotten, a factory reset is required before installing more
certificates.
The iQ system software confirms the certificate was installed.
Evaluating the impact of Screen Share on your network data usage
When you connect your device or computer to the display using Screen Share, the screen sharing
protocol compresses the image from your device or computer. The protocol may transmit only
areas of the screen that change. This can make it difficult to estimate the impact of Screen Share
on a network where many users would like to screen share simultaneously.
For example, in a school where 30 teachers are using Screen Share simultaneously, 10% of
teachers might be streaming video while 90% might be sharing static content with occasional
updates. In such an instance, you could expect to see an additional 5 Mbps in network traffic. Use
the following table to help estimate the impact of wireless Screen Share on your network.
Content being shared
Data rate transmission
Static content with minor screen movement
20 kbps
Static content with periodic scrolling or
Spikes briefly to 500–600 kbps, returns to 20
refreshes
kbps
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CHAPTER 4
CONFIGURING THE DISPLAY
Content being shared
Data rate transmission
Gaming or streaming video with major screen
700 kb/sec–1.2 Mbps
changes
Updating system software
When the display is connected to the Internet, it updates the system software and the firmware
automatically.
When the display is connected to the Internet, it updates its system software automatically.
About system software and firmware updates
When a system software update is available, the display downloads the update in the background
then waits for four hours of inactivity. When that happens, the display shows a two-minute
countdown before beginning the update. The countdown can be interrupted at any time. The
update begins when the countdown finishes. The display shows a blank screen for four minutes.
When the update is complete, the display shows the Whiteboard and any content that was on
Whiteboard before the update.
NOTE
You can configure your organization’s network to allow or prevent automatic system software
updates (see Configuring the display’s network connection on page 31).
Applying an automatic system software update manually
If the display has downloaded the system software update but hasn’t yet applied the update, you
can start the update process manually from Settings.
To apply an automatic system software update manually
1. Tap the Home button
on the screen.
The launcher appears.
2. Tap Settings
.
The Settings window appears.
3. Scroll to Auto Update.
4. Under Check for Updates Now, tap Apply Update Now.
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CHAPTER 4
CONFIGURING THE DISPLAY
Updating system software manually
You can download system software updates at smarttech.com/downloads and update your display
using a USB drive.
Switching to the Beta channel
The Beta channel is meant for advanced users who are comfortable using pre-release software.
System software releases in the Beta channel contain new features that are still in development.
Sign up to receive Beta channel announcements at smarttech.com/SMARTBetaProgram or go to
smarttech.uservoice.com to learn more about upcoming Beta releases.
IMPORTANT
l
You may encounter bugs or other unexpected behavior in pre-release software.
l
Features previewed in the Beta channel may never appear in a Stable channel release.
l
There may be frequent updates to the display’s system software.
l
The user interface may change significantly as features develop.
l
If you switch to the Beta channel and want to return to the Stable channel, you must perform
a factory reset that erases all of the display’s settings.
Before switching to the Beta channel
Before switching to the Beta channel, back up important Whiteboard content using the
SMART kapp® app. See the SMART Board 6000 series and 6000 Pro interactive displays user’s
guide (smarttech.com/kb/171166).
Switching between the Beta and Stable channels
To switch to the Beta channel
1. Tap the Home button
on the screen.
The launcher appears.
2. Tap Settings
.
The Settings window appears.
3. Tap Auto Update.
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CHAPTER 4
CONFIGURING THE DISPLAY
4. Tap Update Channel, and then select Beta Channel.
A dialog box appears asking you to confirm the switch to the beta system software releases.
The display checks for a Beta system software update.
To switch to the Stable channel
1. Tap the Home button
on the screen.
The launcher appears.
2. Tap Settings
.
The Settings window appears.
3. Tap Auto Update.
4. Tap Update Channel, and then select Stable Channel.
A dialog box appears asking you to confirm the switch to the Stable channel system software
releases.
The display checks for a Stable channel system software update.
5. Tap Ready to apply update.
Getting support and sending feedback
SMART Support will not be able to help you resolve problems you may encounter in Beta channel
releases.
SMART appreciates your willingness to use Beta channel releases and values all types of
feedback.
l
Report issues with Beta channel releases at smarttech.uservoice.com.
l
Provide feedback to SMART about new features at smarttech.uservoice.com.
l
Suggest new features to SMART at smarttech.uservoice.com.
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CHAPTER 4
CONFIGURING THE DISPLAY
Adding or removing apps from the launcher
You can add or remove apps from the launcher.
Selecting which apps appear in the launcher
To add or remove apps from the launcher
1. Tap the Home button
on the screen.
The launcher appears.
2. Tap Settings
.
The Settings window appears.
3. Tap Launcher.
4. Select the apps you want to include in the launcher.
OR
Clear the check boxes for apps you want to remove from the launcher.
Enabling the Whiteboard Library
The display saves Whiteboard sessions to the Library. The Library is disabled on some displays
and must be enabled if you want to save Whiteboard sessions or continue previous sessions.
To enable the Library
1. Tap the Home button
on the screen.
The launcher appears.
2. Tap Settings
.
The Settings window appears.
3. Tap Applications, and then tap Whiteboard
4. Switch the Library option ON.
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.
Chapter 5
Configuring connected computers
Installing SMART software on connected computers
Installing SMART Learning Suite
Installing SMART Meeting Pro software
Setting resolutions and refresh rates
41
41
42
42
Install SMART software and set the resolution and refresh rate on any computers you connect to
the display.
NOTE
For information about connecting computers, see Connecting cables for room computers,
guest laptops and other input sources on page 23.
Installing SMART software on connected
computers
The display comes with either SMART Learning Suite or SMART Meeting Pro® software.
Installing SMART Learning Suite
The SPNL-6055, SPNL-6065, SPNL-6065-V2, SPNL-6075, SPNL-6265-V2 and SPNL-6275 models
come with one license of SMART Learning Suite. You can download SMART Learning Suite from
smarttech.com/downloads and install it on a room computer.
You can purchase additional licenses of SMART Learning Suite to install on other computers.
Contact your authorized SMART reseller (smarttech.com/where) for more information.
IMPORTANT
Make sure a computer meets the minimum requirements in the SMART Notebook software
release notes before you install SMART Learning Suite.
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CHAPTER 5
CONFIGURING CONNECTED COMPUTERS
Installing SMART Meeting Pro software
The SPNL-6065P, SPNL-6075P, SPNL-6265P and SPNL-6275P models come with one room
license and ten personal licenses of SMART Meeting Pro software. You can download
SMART Meeting Pro software from smarttech.com/downloads and install the room license on a
room computer and the personal licenses on up to ten users’ laptops.
You can purchase additional licenses of SMART Meeting Pro software to install on other
computers. Contact your authorized SMART reseller (smarttech.com/where) for more information.
IMPORTANT
Make sure a computer meets the minimum requirements in the SMART Meeting Pro software
release notes before you install SMART Meeting Pro software.
Setting resolutions and refresh rates
The following table presents the recommend resolutions and refresh rates for the display’s input
sources:
Model
HDMI 1
HDMI 2
DisplayPort
SPNL-6055
1920 × 1080 at 60 Hz
[N/A]
[N/A]
SPNL-6065
1920 × 1080 at 60 Hz
[N/A]
[N/A]
SPNL-6065-V2
1920 × 1080 at 60 Hz
1920 × 1080 at 60 Hz
3840 × 2160 at 60 Hz
SPNL-6075
1920 × 1080 at 60 Hz
1920 × 1080 at 60 Hz
3840 × 2160 at 60 Hz
SPNL-6265-V2
1920 × 1080 at 60 Hz
1920 × 1080 at 60 Hz
3840 × 2160 at 60 Hz
SPNL-6275
1920 × 1080 at 60 Hz
1920 × 1080 at 60 Hz
3840 × 2160 at 60 Hz
SPNL-6065P
1920 × 1080 at 60 Hz
1920 × 1080 at 60 Hz
3840 × 2160 at 60 Hz
SPNL-6075P
1920 × 1080 at 60 Hz
1920 × 1080 at 60 Hz
3840 × 2160 at 60 Hz
SPNL-6265P
1920 × 1080 at 60 Hz
1920 × 1080 at 60 Hz
3840 × 2160 at 60 Hz
SPNL-6275P
1920 × 1080 at 60 Hz
1920 × 1080 at 60 Hz
3840 × 2160 at 60 Hz
If possible, set any connected computers to these resolutions and refresh rates. See the
connected computers’ operating system documentation for instructions.
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Chapter 6
Orienting and calibrating the display
Orienting the display
Calibrating the display
43
44
Use SMART Settings on computers connected to the display to orient and calibrate it.
Orienting the display
If the display is connected to a computer and the pointer appears a distance from the actual
contact when you touch the screen, orient the display.
NOTE
You can use your finger or a pen to orient the display.
To orient the display when connected to a computer
1. Open SMART Settings:
Operating
system
Windows® 10
Procedure
a. Select Start.
b. Scroll to and select SMART Technologies > SMART Settings.
Windows 8
a. Open the Apps screen.
b. Scroll to and select SMART Technologies > SMART Settings.
Windows 7
macOS
Select Start > All Programs > SMART Technologies >
SMART Tools > SMART Settings.
a. Press the SMART Board icon
b. Press SMART Settings.
SMART Settings appears.
2. Press Orient.
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on the Mac menu bar.
CHAPTER 6
ORIENTING AND CALIBRATING THE DISPLAY
3. Press the red targets as they appear. Hold your finger or the tip of the pen at the center of
each target, and then lift the pen or finger. When you lift the pen or finger, the target moves to
the next orientation point.
IMPORTANT
Hold the pen at a right angle to the screen.
4. Continue until you’ve pressed all the targets.
The orientation window closes.
5. If orientation doesn’t correct inaccurate touch, calibrate the display (see Calibrating the
display below).
Calibrating the display
Digital cameras in the corners of the display track the position of the pens, eraser and your finger
on the interactive surface, and then send the information to the SMART software on connected
computers, which interprets this information as mouse clicks, digital ink or an eraser in the
appropriate location. Calibration determines the position and angles of the cameras to accurately
identify the location of touches on the display.
IMPORTANT
If an error message appears while you calibrate the display, contact your authorized SMART
reseller (smarttech.com/where).
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CHAPTER 6
ORIENTING AND CALIBRATING THE DISPLAY
To calibrate the display when connected to a computer
1. Open SMART Settings:
Operating
system
Windows 10
Procedure
a. Select Start.
b. Scroll to and select SMART Technologies > SMART Settings.
Windows 8
a. Open the Apps screen.
b. Scroll to and select SMART Technologies > SMART Settings.
Windows 7
macOS
Select Start > All Programs > SMART Technologies >
SMART Tools > SMART Settings.
a. Press the SMART Board icon
b. Press SMART Settings.
on the Mac menu bar.
SMART Settings appears.
2. Press SMART Hardware Settings.
3. If more than one SMART product is connected to your computer, select the display.
4. Select Advanced Settings from the drop-down list.
5. Press Calibrate, and then follow the on-screen instructions.
The calibration screen appears. This can take a few moments.
6. Press the red target with the tip of a pen. Hold the tip at the center of the target until the target
turns green, and then lift the pen.
The target moves to the next location.
NOTE
You can calibrate a target again by pressing the LEFT ARROW key on your keyboard.
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CHAPTER 6
ORIENTING AND CALIBRATING THE DISPLAY
7. Continue pressing targets until the second calibration screen and a grid appears.
An example appears briefly to demonstrate how to draw across the screen to calibrate the
interactive surface.
8. Use a pen to draw a spiral horizontally across the grid. As you draw, the ink is blue. As you
complete each square, the square becomes green.
When all the squares are green, a progress bar appears.
When the progress bar is full, the message Calibration successful appears.
IMPORTANT
Wait until the calibration screen indicates that the display is operating correctly before
proceeding.
9. Orient the display (see Orienting the display on page 43).
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Chapter 7
Maintaining the display
Checking the display installation
Cleaning the display
Cleaning the screen
Cleaning the camera windows and reflective tape
Cleaning the presence detection sensor
Maintaining ventilation
Preventing condensation
Replacing the pens
Updating firmware
Turning the display off and back on
Resetting the display
Removing and transporting the display
With proper maintenance, the display will provide years of use.
Checking the display installation
Inspect the display installation frequently to ensure that it remains securely installed.
l
Check the mounting location for signs of damage or weakness that can occur over time.
l
Check for loose screws, gaps, distortions or other issues that could occur with the mounting
hardware.
If you find an issue, contact a trained installer.
Cleaning the display
Follow the instructions in this section when cleaning the display’s components:
47
l
Screen
l
Camera windows and reflective tape
l
Presence detection sensor
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47
47
48
48
49
49
50
50
50
51
51
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MAINTAINING THE DISPLAY
Cleaning the screen
Follow these instructions to clean the screen without damaging its anti-glare coating or other
product components.
CAUTION
l
Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on
the screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth.
l
Do not rub the screen with dense or rough material.
l
Do not apply pressure to the screen.
l
Do not use cleaning solutions or glass cleaners on the screen, because they can deteriorate
or discolor the screen.
l
Avoid touching the reflective tape between the screen and the frame, and ensure that this
strip stays dry. Damage to this strip affects touch interactivity.
To clean the screen
1. Turn off any connected computers.
2. Turn off the display (see Turning the display off and back on on page 51).
3. Wipe the screen with a lint-free, non-abrasive cloth.
Cleaning the camera windows and reflective tape
The display’s DViT® (Digital Vision Touch) technology uses four cameras in the corners of the frame
and the reflective material between the screen and the frame. Dust buildup on the camera
windows or reflective tape can impair touch performance.
Inspect these areas regularly for dust, and clean them if any obvious buildup has occurred.
CAUTION
l
Dust buildup on the camera windows and reflective tape will degrade touch performance.
SMART recommends that you inspect the camera windows and reflective tape for buildup
and clean weekly.
48
l
Do not use compressed air to clean the camera windows or borders.
l
Do not use water, chemicals or cleaning agents.
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CHAPTER 7
MAINTAINING THE DISPLAY
l
Applying too much pressure when cleaning the tape or cameras can damage the tape and
cause performance issues or errors.
To clean the camera windows and reflective tape
1. Using a clean lint-free cloth, gently wipe the camera windows in the top corners and the
reflective tape along the top of the screen.
2. Gently wipe the reflective tape along the sides of the screen.
3. Gently wipe the camera windows in the bottom corners and the reflective strip across the
bottom of the screen.
Cleaning the presence detection sensor
The display has a presence detection sensor on its bottom frame (see Presence detection sensor
on page 8).
Inspect the sensor regularly for dust and gently wipe it using a clean lint-free cloth if buildup has
occurred.
CAUTION
Do not use compressed air, water, chemical agents or cleaning agents to clean the sensor.
Maintaining ventilation
The display requires proper ventilation. Dust buildup in the ventilation holes compromises cooling
and can lead to product failure.
l
Clean accessible ventilation holes monthly with a dry cloth.
l
Use a vacuum cleaner with a narrow hose end fitting to clear the back ventilation holes
regularly. You might have to remove the display from the wall. For more information on
removing the display, see Removing and transporting the display on page 52.
CAUTION
Avoid setting up or using the display in an area with excessive levels of dust, humidity or smoke.
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MAINTAINING THE DISPLAY
Preventing condensation
If the display has been moved from a colder environment to a warmer environment (for example,
from storage to the installation site), let the display sit for a few hours so that it can acclimate to the
new temperature. Failing to do so can cause humidity to build up in the space between the front
glass and the LCD.
If condensation appears under the screen after you turn on the display, select an active video
source and leave the display on for 48 hours. If the condensation doesn’t dissipate, contact SMART
Support if the display is still under warranty.
If there is enough moisture between the layers to cause the moisture to drip and run, remove
power immediately and contact SMART Support if the display is still under warranty.
Replacing the pens
To prevent damage to the display’s anti-glare coating, replace a pen if its nib or eraser pad
become worn. You can purchase replacement pens from the Store for SMART Parts
(see smarttech.com/Support/PartsStore).
Updating firmware
The display uses firmware on its processor. Updates to SMART software could include a firmware
update in the form of a downloaded firmware executable file. When the display detects this
executable file, you’re prompted to run the file to update the firmware.
CAUTION
l
Only a system administrator should update display firmware.
l
Only one display can be connected to the computer during the firmware update.
l
Do not disconnect the display from your computer during the firmware update.
l
Do not touch the display screen or input button during the firmware update.
l
Do not turn off your computer or the display during the firmware update.
NOTE
For information on updating the iQ appliance software, see Updating system software on
page 37.
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CHAPTER 7
MAINTAINING THE DISPLAY
To update firmware
See SMART Board 6000 series firmware.
Turning the display off and back on
In some situations, you need to turn off the display for a period of time. You can turn it back on
after.
To turn the display off
1. Press the Standby button
on the front control panel twice.
2. Flick the switch beside the AC power inlet to the OFF (O) position.
NOTE
Wait at least 30 seconds before turning the display back on.
To turn the display back on
Flick the switch beside the AC power inlet to the ON (I) position.
Resetting the display
You can reset the display and the iQ appliance using the front control panel.
To reset the display
1. Press the Standby button
on the front control panel.
A message appears on the screen, prompting you to either press the button again to enter
Standby mode or press and hold the button to reset the display.
2. Press and hold the Standby button
The display and iQ appliance reset.
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until the screen turns black.
CHAPTER 7
MAINTAINING THE DISPLAY
Removing and transporting the display
If the display is wall mounted, you might need to remove it from its current location and transport it
to another location on occasion.
To remove and transport the display safely, use two or more trained installers.
WARNING
l
Do not attempt to move the display by yourself. The display is very heavy.
l
Do not move the display by connecting a rope or wire to the handles on the back. The
display can fall and cause injury and product damage.
IMPORTANT
Follow any documentation included with the third-party mounting hardware.
To remove the display
1. Turn off any connected computers.
2. Turn off the display (see Turning the display off and back on on the previous page)
3. Flick the switch beside the AC power inlet to the OFF (O) position.
4. Remove all accessible cables and connectors.
5. Remove the iQ appliance from the accessory slot.
6. Lift the display from its mounting location.
WARNING
Do not place the display on a sloping or unstable cart, stand or table. The display could fall,
resulting in injury and severe product damage.
CAUTION
Do not leave the display face up, face down or upside down for an extended period. This
could cause permanent damage to the screen.
7. Remove the mounting brackets.
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CHAPTER 7
MAINTAINING THE DISPLAY
To transport the display
See Transporting the display on page 13.
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Chapter 8
Troubleshooting
Troubleshooting the display
Resolving issues with power
Resolving issues with presence detection and Wake to Touch
Resolving issues with video
Resolving issues with image quality
Resolving issues with audio
Resolving issues with touch and digital ink
Resolving issues with remote management
Troubleshooting the display’s software
Resolving general issues
Resolving issues with SMART Notebook Player
Resolving issues with Browser
Resolving issues with Input
Resolving issues with Screen Share
Resolving issues with Android mobile devices
Resolving issues with Apple devices
Resolving issues with Chrome browser and Chromebook
Resolving issues with Windows computers
Advanced troubleshooting for Screen Share
Referring to the SMART knowledge base for additional troubleshooting information
Contacting your reseller for additional support
Locating the display serial number
Locating the iQ appliance serial number
55
56
57
57
58
60
61
62
62
62
63
64
64
65
66
68
70
71
73
74
74
75
75
This chapter explains how to troubleshoot issues with the display and its software.
Troubleshooting the display
The following information helps you resolve a variety of common issues with the display, including
issues with:
l
Power
l
Presence detection and Wake to Touch
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TROUBLESHOOTING
l
Video
l
Image quality
l
Audio
l
Touch and digital ink
TIP
The Standby button on the front control panel also functions as an indicator light. You can use the
indicator light to resolve common issues with the display. For more information, see Front control
panel on page 6.
Resolving issues with power
Issue
Solutions
The display doesn’t turn on and its
power light isn’t lit.
l
Make sure the power cable is securely fastened to the power outlet and the
display.
NOTE
If the power cable is connected to a power bar, make sure the power bar is
securely fastened to the power outlet and turned on.
The display turns on, its power light
is lit, but nothing shows on the
screen.
The display doesn’t turn on when
you use a connected computer’s
mouse or keyboard.
l
Make sure the switch beside the AC power inlet is in the ON (I) position.
l
Make sure the power outlet is working by testing it with a different device.
l
Make sure the power cable is working by testing it with a different device.
l
See Resolving issues with video on the facing page.
l
Restart the display.
See Turning the display off and back on on page 51.
l
l
Make sure the computer is on.
Make sure the display is in Power Save mode rather than Standby mode. You
can enable Power Save mode from the on-screen display menu.
See Power Save on page 84 for the SPNL-6055 and SPNL-6065 models or
Power Save on page 87 for the SPNL-6065-V2, SPNL-6075, SPNL-6265-V2,
SPNL-6275, SPNL-6065P, SPNL-6075P, SPNL-6265P and SPNL-6275P models.
Also see Understanding the SMART Board 6000 series and 8000i-G5 series
interactive flat panels’ power modes.
NOTE
The display’s power light is solid amber when the display is in Power Save
mode.
You’re experiencing other issues
with power, or the previous
solutions don’t resolve the issue.
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See Referring to the SMART knowledge base for additional troubleshooting
information on page 74.
CHAPTER 8
TROUBLESHOOTING
Resolving issues with presence detection and Wake to Touch
Issue
Solutions
The display doesn’t turn on when
users enter the room.
l
Make sure all cables are securely connected and presence detection is enabled.
For the SPNL-6055 and SPNL-6065 models, see Proximity on page 85.
For the SPNL-6065-V2, SPNL-6075, SPNL-6265-V2, SPNL-6275, SPNL-6065P,
SPNL-6075P, SPNL-6265P and SPNL-6275P models, see Proximity on page 87.
l
The display turns on when it
shouldn’t.
l
Make sure nothing is blocking the presence detection sensor.
Set the Re-enable Time option so that users have enough time to leave the
room.
For the SPNL-6055 and SPNL-6065 models, see Proximity on page 85.
For the SPNL-6065-V2, SPNL-6075, SPNL-6265-V2, SPNL-6275, SPNL-6065P,
SPNL-6075P, SPNL-6265P and SPNL-6275P models, see Proximity on page 87.
l
The display doesn’t wake when
users touch the screen.
Check for and, if possible, move the display away from the following:
o
Direct sunlight
o
Bright lights
o
Forced air ducts
o
Plasma displays
o
Infrared audio systems and other infrared sources
o
Polished floors, glass walls, or other reflective surfaces
l
Be aware that the display’s presence detection range is 16' (5 m).
l
Make sure users touch the screen for at least one second.
l
You’re experiencing other issues
with presence detection or Wake to
Touch, or the previous solutions
don’t resolve the issue.
Be aware that SMART Board 6055 and 6065 (models SPNL-6055 and
SPNL-6065) interactive displays with scaler firmware 1.1.0.6 or earlier don’t wake
when you touch the screen.
See Referring to the SMART knowledge base for additional troubleshooting
information on page 74.
Resolving issues with video
Issue
Solutions
You’re experiencing the following
or similar issues with video:
l
The video is distorted.
l
There is visual noise.
l
The image is dim.
l
l
l
Make sure any connected computers are on and not in Standby mode.
Make sure the iQ appliance is securely installed in the accessory slot and its
power light is on.
Set connected computers’ resolution and refresh rate to values that the display
supports.
See Setting resolutions and refresh rates on page 42.
l
Restart the display and any connected computers.
See Turning the display off and back on on page 51.
l
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Replace the video cable connecting the computer to the display to determine if
the issue is with the cable.
CHAPTER 8
TROUBLESHOOTING
Issue
Solutions
The display is on, but nothing shows
on the screen.
l
If the power light is solid or slowly flashing amber, press the Power button to turn
on the display.
See Understanding the SMART Board 6000 series and 8000i-G5 series
interactive flat panels’ power modes.
l
Make sure any connected computers are on and not in Standby mode.
l
Make sure that the screen is working by opening the on-screen display menu.
l
Restart the display and any connected computers.
See Turning the display off and back on on page 51.
l
Replace the video cable connecting the computer to the display to determine if
the issue is with the cable.
A computer is connected to the
display, but only a “No Signal” or
“Initializing” message appears on
the screen.
Make sure the computer is connected to the currently selected input.
One or more video inputs don’t
work with the Multi-Window feature.
Make sure the Multi-Window feature is set correctly.
You want to output video to
another display.
See Multi-Window menu options on page 88.
l
l
You’re experiencing other issues
with video, or the previous solutions
don’t resolve the issue.
Be aware that only displays with newer AM30 or AM40 appliances support
video output.
See Using a secondary display.
See Referring to the SMART knowledge base for additional troubleshooting
information on page 74.
Resolving issues with image quality
Issue
Solutions
You’re experiencing the following
or similar issues with image quality:
l
l
l
Set the connected computer’s resolution and refresh rates to values that the
display supports.
See Setting resolutions and refresh rates on page 42.
There are lines or snow on
the screen.
l
The image if flickering or
flashing.
l
Open the on-screen display menu. If it appears correctly, the issue is with the
video input.
Adjust the display’s image settings.
See Picture menu options on page 82 for the SPNL-6055 and SPNL-6065
models or Picture menu options on page 86 for the SPNL-6065-V2, SPNL-6075,
SPNL-6265-V2, SPNL-6275, SPNL-6065P, SPNL-6075P, SPNL-6265P and
SPNL-6275P models.
l
Restart the display.
See Turning the display off and back on on page 51.
There are dead or stuck pixels on
the screen.
There are bright spots on the
screen.
See Pixel problems.
l
l
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Open the on-screen display menu. If it appears correctly, the issue is with the
video input.
Take a photograph of the screen and send it to SMART support. If SMART
support determines that the issue is with the screen and the display is under
warranty, you may be eligible for a replacement.
CHAPTER 8
TROUBLESHOOTING
Issue
Solutions
The image isn’t clear. There are
lines, double images or other
distortions.
Colors don’t appear correctly.
Adjust the display’s image settings.
See Picture menu options on page 82 for the SPNL-6055 and SPNL-6065
models or Picture menu options on page 86 for the SPNL-6065-V2, SPNL-6075,
SPNL-6265-V2, SPNL-6275, SPNL-6065P, SPNL-6075P, SPNL-6265P and
SPNL-6275P models.
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Be aware that if two or more displays are mounted side-by-side, there could be
minor differences in colors across the displays. This issue is not unique to
SMART products.
When using the Multi-Window feature, be aware that each video input has its
own image settings.
Perform a factory reset.
See Factory Reset on page 85 for the SPNL-6055 and SPNL-6065 models or
Factory Reset on page 88 for the SPNL-6065-V2, SPNL-6075, SPNL-6265-V2,
SPNL-6275, SPNL-6065P, SPNL-6075P, SPNL-6265P and SPNL-6275P models.
The image is cut off or shifted to the
left or right.
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Adjust any connected computers’ video settings, particularly zoom, crop and
underscan.
See the computer’s operating system documentation.
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If the computer’s desktop is entirely black, change it to dark gray or a different
color.
If the computer’s background is extended across multiple screens, duplicate the
desktop across the screens or set the display as the only screen.
The image doesn’t fill the entire
screen.
Adjust any connected computers’ video settings, particularly overscan.
A persistent image appears on the
display.
See Image persistence or burn in on LCD displays.
You’re experiencing other issues
with image quality, or the previous
solutions don’t resolve the issue.
See Referring to the SMART knowledge base for additional troubleshooting
information on page 74.
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See the computer’s operating system documentation.
CHAPTER 8
TROUBLESHOOTING
Resolving issues with audio
Issue
Solutions
You’re experiencing the following
or similar issues with audio:
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No sound is coming from the
speakers.
Sound is coming from the
speakers, but the volume is
low.
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If you’re using external speakers, make sure the speakers are turned on.
Make sure the cables connecting the display to the computer are securely
fastened.
Adjust the volume on the display and the connected computer and make sure
neither are muted.
Adjust the display’s audio settings.
For the SPNL-6055 and SPNL-6065 models, see Sound menu options on
page 83.
The sound is distorted or
muffled.
For the SPNL-6065-V2, SPNL-6075, SPNL-6265-V2, SPNL-6275, SPNL-6065P,
SPNL-6075P, SPNL-6265P and SPNL-6275P models, see Sound menu options
on page 87.
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Make sure the display is set as the default audio device for the connected
computer’s audio output.
See the connected computer’s operating system documentation.
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If you’re using the integrated speakers, set the volume for the computer and any
running applications to 80%, and then adjust the display’s volume.
OR
If you’re using external speakers, set the volume for the computer, any running
applications and the display to 80%, and then adjust the speakers’ volume.
There is a whine or buzzing sound
coming from the back of the display.
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You’re experiencing other issues
with audio, or the previous solutions
don’t resolve the issue.
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Be aware that these sounds are normal. All displays emit some electrical noise.
Such sounds may be more noticeable with some displays than with others.
However, if you hear noise from the front of the display, further investigation is
required.
Connect all devices to the same power outlet or power bar.
See Referring to the SMART knowledge base for additional troubleshooting
information on page 74.
CHAPTER 8
TROUBLESHOOTING
Resolving issues with touch and digital ink
Issue
Solutions
You’re experiencing the following
or similar issues with touch and
digital ink:
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When users touch or write on
the screen, the pointer or
digital ink appears in the
wrong place.
A “Limited Functionality”
message appears when
users touch or attempt to
write on the screen.
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Make sure that the pen is touching the interactive surface within a 45° angle and
that your hand is not covering the pen’s IR cone.
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If you’re using two pens, make sure they’re at least 2" (5 cm) apart.
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Restart the display.
See Turning the display off and back on on page 51.
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Touch and digital ink are
intermittent.
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The display only responds to
touch on part of the screen.
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Digital ink disappears as you
write.
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Digital ink colors change
unexpectedly.
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Confirm with the installers that the computer is connected to the display with
only a single cable.
Clean the cameras and the frame on all four sides to ensure no dust or objects
are obstructing the cameras’ view.
Calibrate the display.
Make sure SMART Product Drivers and SMART Ink are installed and running on
any connected computers.
Use a known working pen from another display to check if the issue is being
caused by the pen.
Remove infrared sources such as incandescent or arc lights, desk lamps and
infrared audio devices or move the display to another location in the room.
Use SMART Diagnostics to confirm if one or more of the display’s cameras has
failed.
See Using the View menu.
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Update the firmware.
NOTE
Always calibrate the panel after updating the firmware.
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Remove the display from the wall, calibrate it and confirm if this resolves the
issue. If it does, check the wall and wall mount for issues.
The display responds to touch but
not to writing with a pen.
Reinstall or update SMART Product Drivers.
The display doesn’t respond to
touch or writing with a pen.
Make sure any connected computers have detected the display’s USB
connection and installed drivers. On Windows computers, open Device Manager
and make sure there is no red X or yellow explanation mark (!) over the display’s
icon. On Mac computers, open System Information and ensure there are no
error messages in the display’s row.
The display doesn’t respond to
touch when you’re using the
Multi-Window feature.
Be aware that the Multi-Window feature doesn’t support touch.
You can’t write or draw in
Microsoft® Office.
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Make sure Microsoft Office 2013 or later is installed.
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Reinstall or update SMART Product Drivers and SMART Ink.
SMART Ink toolbars appear even
when you don’t pick up a pen
If two or more displays are mounted on the same wall, make sure they are
mounted in such a way that their cameras don’t interfere with each other.
You’re experiencing other issues
with touch and digital ink, or the
previous solutions don’t resolve the
issue.
See Referring to the SMART knowledge base for additional troubleshooting
information on page 74.
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TROUBLESHOOTING
Resolving issues with remote management
See Resolving issues with remote management on page 108.
Troubleshooting the display’s software
This section explains how to troubleshoot the display’s software.
Resolving general issues
Issue
Solutions
An app or feature is missing or not
available.
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The apps and features available depend on the iQ appliance model.
See the Identifying your iQ appliance model wizard.
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The iQ system software may not include that feature or app.
See the iQ system software release notes.
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The app may be disabled.
See Launcher on page 78.
The iQ apps and features do not
appear when the display is turned
on.
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There is no content from the HDMI
video out connector.
The display’s input source is not the iQ appliance. Make sure the correct input is
selected.
Wait for a minute after first turning on the display or switching the input source to
the iQ appliance. This delay may be longer immediately after upgrading the iQ
system software.
The iQ appliance has stopped responding during startup or after a system
software update. Turn off the display, unplug the power cable and wait at least
30 seconds before reconnecting the power cable and turning on the display.
The connected HDMI sync device (for example, a display, video splitter, video
extender or video capture system) may not support High-Bandwidth Digital
Content Protection (HDCP).
Make sure the sync device is able to receive and display HDMI content that is
protected by HDCP. For more information, see SMART Board interactive flat
panels and High-bandwidth Digital Content Protection (HDCP).
When updating the iQ system
software with a USB drive, the
update process doesn’t start.
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The iQ system software version already installed may be newer than or the
same version as the version on the USB drive.
Compare the version number of the current iQ system software with the version
number of the upgrade file on the USB drive.
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Follow the installation instructions provided on SMART’s website when updating
the iQ system software.
TIPS
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o
Make sure the USB drive is FAT formatted.
o
Make sure the file has not been renamed or unzipped. The file should
be copied to the USB drive unmodified.
o
Make sure the file is located in the root folder on the USB drive.
o
Make sure the USB drive is inserted in the USB receptacle on the
display’s frame or to a USB receptacle on the iQ appliance, and not in a
connected computer’s USB receptacle or extension cable.
CHAPTER 8
TROUBLESHOOTING
Issue
Solutions
Annotations appear only in the
Browser and Screen Share apps.
Currently, only the Browser and Screen Share apps support ink and
annotations.
When the annotation is open in the
Whiteboard app, you’re unable to
connect the SMART kapp app to
your display.
The SMART kapp app is unable to connect to the display when an annotation is
open in the Whiteboard app.
Annotations or ink appears when
you touch the screen with a finger.
Calibrate your display.
See Calibrating the display on page 44.
Resolving issues with SMART Notebook Player
Issue
Solutions
There is an issue with
SMART Notebook Player.
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Make sure the display is connected to a network and the network is configured
properly.
See Connecting to a network on page 31.
The display’s name doesn’t appear
in the list of available devices.
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Make sure the display and computer are set to the correct date and time.
If you have an iQ appliance, see Date & Time on page 78 and your computer’s
documentation.
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Restart the display.
See Turning the display off and back on on page 51.
I’m unable to download
SMART Notebook Player.
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If you’re using an iPhone, download the app from the Apple App Store.
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Notebook Player is currently unavailable for Android devices.
I’m unable to sign in to Notebook
Player.
Use your Google or Microsoft account to sign in.
There are no SMART Notebook
files in the mobile app.
You need to share a SMART Notebook file with the display.
The mobile device or Notebook
Player is no longer connected to the
display.
The display or the mobile device is unable to connect to the Internet. Check the
settings for the display and the mobile device and try connecting again.
The display can’t generate a pairing
code
You can resolve the issue by restarting the display.
The Notebook Player mobile app
can’t be used to remotely control
the SMART Notebook file on the
display
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See the SMART Board 6000 and 6000 Pro series interactive displays user’s
guide (smarttech.com/kb/171166) and your computer’s documentation.
See Turning the display off and back on on page 51.
CHAPTER 8
TROUBLESHOOTING
Resolving issues with Browser
Issue
Solutions
There is an issue with Browser.
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Make sure the display is connected to a network and the network is configured
properly.
See Connecting to a network on page 31.
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If Browser can’t visit secure (https) websites, ensure the display’s date and time
are correct.
See Date & Time on page 78.
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Contact your system administrator.
Resolving issues with Input
Issue
Solutions
There is an issue with the image.
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See Resolving issues with video on page 57 for more information.
If you’re using two connected video cables, use one longer cable or move the
computer so it’s within a single cable length of the iQ appliance.
If your computer is connected to the iQ appliance, verify that the input source is
OPS/HDMI.
See Connecting cables for room computers, guest laptops and other input
sources on page 23.
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If the display’s input source is OPS/HDMI, make sure your computer is
connected to the iQ appliance.
See Connecting cables for room computers, guest laptops and other input
sources on page 23.
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The video signal from your computer or mobile device might be HDCP
protected. Connect your computer to the display’s connector panel.
See Connecting cables for room computers, guest laptops and other input
sources on page 23.
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There is an issue with touch.
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The computer or mobile device’s video resolution settings and refresh rates
aren’t supported by the iQ appliance. The iQ appliance supports the following
resolutions and refresh rates:
o
1920 × 1080 at 60 Hz
o
1600 × 900 at 60 Hz
o
1280 × 720 at 60 Hz
Make sure the USB cable is securely fastened to both your computer and the iQ
appliance.
Use a USB 2.0 cable and make sure it’s connected to the correct USB
receptacle.
See Connecting cables for room computers, guest laptops and other input
sources on page 23.
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If touch interactivity is slow, close some open applications on the computer.
Make sure the latest version of SMART Product Drivers is installed on your
computer.
See smarttech.com/downloads.
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Remove any USB cable extenders. For best results, use a 16' (5 m) or shorter
USB cable.
CHAPTER 8
TROUBLESHOOTING
Issue
Solutions
There is an issue with audio.
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See Resolving issues with audio on page 60.
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Turn off the mute setting on your computer.
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Turn up the volume on your computer.
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Turn up the volume on the display.
See Front control panel on page 6.
The Input app isn’t available.
The iQ appliance (AM40) doesn’t support the Input app. Connect your computer
to the display.
To connect a computer to the display’s connector panel, see Connecting cables
for room computers, guest laptops and other input sources on page 23.
Resolving issues with Screen Share
TIP
In some instances, restarting the Screen Share app and its discovery services resolves issues
with the app.
1. On the display, open the launcher.
The launcher appears.
2. Tap Settings
.
3. Scroll to Applications > Screen Share.
4. Tap Reset.
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CHAPTER 8
TROUBLESHOOTING
Resolving issues with Android mobile devices
Issue
Solutions
The display’s name doesn’t appear
in the list of available devices.
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Make sure your mobile device is on the same network as the display.
Not all Android devices can initiate Screen Share from the notification drawer.
Download the Google Home app from Google Play™ to use Screen Share.
If your display is using a wired network connection, try connecting it to a wireless
network.
NOTE
Wired and wireless networks don’t often share the same network subnet.
Connecting the display to a wireless network might help the connection
between the display and a mobile device or computer that’s connected
wirelessly.
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Make sure the display and computer are set to the correct date and time.
If you have an iQ appliance, see Date & Time on page 78 and your computer’s
documentation.
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On your mobile device, turn Airplane mode on and then off again.
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Restart your Android mobile device.
NOTE
Restarting your Android device can clear network address information that
your device had cached. Restarting the device can also reinitialize audio and
video encoders that might have stopped working properly.
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Restart the display.
See Turning the display off and back on on page 51.
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The display’s name appears in the
list of available devices but you’re
unable to connect to it.
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If you’ve restarted your display and still don’t see the display’s name in the list of
devices, wait several minutes and then try to connect to the display again.
Ensure you have the latest operating software on your Android device. Make
sure no system updates are pending for your Android device. See the device’s
user guide for more information.
Open the Screen Share app.
a. On the display, open the launcher.
The launcher appears.
b. Tap Screen Share
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CHAPTER 8
TROUBLESHOOTING
Issue
Solutions
The video is choppy or the audio
isn’t in sync with the video.
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If your network is slow or congested, Screen Share is affected. Contact your
administrator.
Your mobile device could be connected to a different access point than your
display, which can increase latency. Turn Airplane mode on and then off on your
mobile device to try to connect to a closer access point.
Make sure the antenna is attached to the iQ appliance.
Sharing videos or playing video games with frequent screen updates requires
more network bandwidth. Try reducing the video quality to improve
performance.
See Evaluating the impact of Screen Share on your network data usage on
page 36.
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The video has no audio.
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Your mobile device may not be optimized for sharing its screen and is limited to
lower quality performance. Try connecting with a different mobile device.
Ensure you have the latest operating software on your Android device. Make
sure no system updates are pending for your Android device. See the device’s
user guide for more information.
Make sure the volume on your Android device is turned up and the display is not
muted.
Turn up the volume on the display.
See Front control panel on page 6.
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Make sure you have the latest operating software on your Android mobile
device.
Restart your mobile device.
The screen is not responding to
touch or you’re unable to write or
draw with the pens.
Touch interactions are not supported while using Screen Share.
The issues persist even after you’ve
restarted your Android mobile
device and ensured it is on the
same network as the display.
Contact your system administrator. The network may need to be configured to
allow Screen Share and other iQ features.
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See Configuring the display’s network connection on page 31.
CHAPTER 8
TROUBLESHOOTING
Resolving issues with Apple devices
Issue
Solutions
The display’s name doesn’t appear
in the list of available devices.
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Make sure your mobile device or computer is on the same network as the
display.
If your display is using a wired network connection, try connecting it to a wireless
network.
NOTE
Wired and wireless networks don’t often share the same network subnet.
Connecting the display to a wireless network might help the connection
between the display and a mobile device or computer that’s connected
wirelessly.
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Make sure the display and computer are set to the correct date and time.
If you have an iQ appliance, see Date & Time on page 78 and your computer’s
documentation.
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On your mobile device, turn Airplane mode on and then off on your mobile
device.
Restart your mobile device.
NOTE
Restarting your mobile device can clear network address information that
your mobile device had cached. Restarting the mobile device can also
reinitialize audio and video encoders that might have stopped working
properly.
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On your computer, turn Wi-Fi off and then back on, or disconnect and then
reconnect the Ethernet cable.
Restart your computer.
NOTE
Restarting your computer can clear network address information that your
computer had cached. Restarting the computer can also reinitialize audio and
video encoders that might have stopped working properly.
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Restart your display.
See Turning the display off and back on on page 51.
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The display’s name appears in the
list of available devices but you’re
unable to connect to it.
If you’ve restarted your display and still don’t see the display’s name in the list of
devices, wait several minutes and then try to connect to the display again.
Make sure your computer or device has the latest operating system software.
Open the Screen Share app.
a. On the display, open the launcher.
The launcher appears.
b. Tap Screen Share
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Issue
Solutions
The video is choppy or the audio
isn’t in sync with the video.
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If your network is slow or congested, Screen Share is affected. Contact your
administrator.
The display and the mobile device or computer could be connected to different
wireless access points, which can increase latency. On the mobile device, turn
Airplane mode on and back off to try to connect to a closer access point. On the
computer, disconnect and then reconnect the Ethernet cable or turn Wi-Fi off
and then back on to try to connect to a closer access point.
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Make sure the antenna is attached to the iQ appliance.
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Reduce your computer’s display resolution to 1920 × 1080 or lower.
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Sharing videos or playing video games with frequent screen updates requires
more network bandwidth. Try reducing the video quality to improve
performance.
See Evaluating the impact of Screen Share on your network data usage on
page 36.
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The video has no audio.
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Make sure your computer or device has the latest operating system software.
Make sure the volume on your iOS device is turned up and the display is not
muted.
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Make sure the Ring/Silent switch isn’t set to silent on your mobile device.
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Turn up the volume on the display.
See Front control panel on page 6.
The screen is not responding to
touch or you’re unable to write or
draw with the pens.
Touch interactions are not supported while using Screen Share.
The issues persist even after you’ve
restarted your Mac computer or
iOS mobile device and ensured
they are on the same network as
the display.
Contact your system administrator. The network may need to be configured to
allow Screen Share and other iQ features.
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See Configuring the display’s network connection on page 31
CHAPTER 8
TROUBLESHOOTING
Resolving issues with Chrome™ browser and Chromebook™
Issue
Solutions
The display’s name doesn’t appear
in the list of available devices.
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Make sure your computer is on the same network as the display.
If your display is using a wired network connection, try connecting it to a wireless
network.
NOTE
Wired and wireless networks don’t often share the same network subnet.
Connecting the display to a wireless network might help the connection
between the display and a mobile device or computer that’s connected
wirelessly.
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Make sure the display and computer are set to the correct date and time.
If you have an iQ appliance, see Date & Time on page 78 and your computer’s
documentation.
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On your computer, turn Wi-Fi off and then back on, or disconnect and then
reconnect the Ethernet cable.
Restart your computer.
NOTE
Restarting your computer can clear network address information that your
computer had cached. Restarting the computer can also reinitialize audio and
video encoders that might have stopped working properly.
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For more information about the Google Cast browser extension, see Casting a
tab or entire desktop.
Restart your display.
See Turning the display off and back on on page 51.
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The display’s name appears in the
list of available devices but you’re
unable to connect to it.
If you’ve restarted your display and still don’t see the display’s name in the list of
devices, wait several minutes and try to connect to the display again.
Open the Screen Share app.
a. On the display, open the launcher.
The launcher appears.
b. Tap Screen Share
The video is choppy or the audio
isn’t in sync with the video.
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.
If your network is slow or congested, Screen Share is affected. Contact your
administrator.
Not all devices are designed for video encoding for Screen Sharing, so video
streaming might not behave as expected.
Sharing videos or playing video games with frequent screen updates requires
more network bandwidth. Try reducing the video quality to improve
performance.
See Evaluating the impact of Screen Share on your network data usage on
page 36.
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Screen Share has not been optimized for performance with Chromebooks. For
best results, limit usage to static content.
The display and the computer might be connected to different wireless access
points, which can increase latency. On the computer, disconnect and then
reconnect the Ethernet cable or turn Wi-Fi off and then back on to try to connect
to a closer access point.
Make sure the antenna is attached to the iQ appliance.
CHAPTER 8
TROUBLESHOOTING
Issue
Solutions
Parts of the image do not display
correctly when sharing streaming
video to the display.
If sharing content from a Chrome browser tab, share the entire desktop. See the
SMART Board 6000 and 6000 Pro series interactive displays user’s guide
(smarttech.com/kb/171166) for more information.
The screen is not responding to
touch or you’re unable to write or
draw with the pens.
Touch interactions are not supported while using Screen Share.
The issues persist even after you’ve
restarted your computer or mobile
device and ensured they are on the
same network as the display.
Contact your system administrator. The network may need to be configured to
allow Screen Share and other iQ features.
See Configuring the display’s network connection on page 31.
Resolving issues with Windows computers
Issue
Solutions
The display’s name doesn’t appear
in the list of available devices.
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Make sure your computer is on the same network as the display.
If your display is using a wired network connection, try connecting it to a wireless
network.
NOTE
Wired and wireless networks don’t often share the same network subnet.
Connecting the display to a wireless network might help the connection
between the display and a mobile device or computer that’s connected
wirelessly.
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Make sure the display and computer are set to the correct date and time.
If you have an iQ appliance, see Date & Time on page 78 and your computer’s
documentation.
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On your computer, turn Wi-Fi off and then back on, or disconnect and then
reconnect the Ethernet cable.
Restart your computer.
NOTE
Restarting your computer can clear network address information that your
computer had cached. Restarting the computer can also reinitialize audio and
video encoders that might have stopped working properly.
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Restart your display.
See Turning the display off and back on on page 51.
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The display’s name appears in the
list of available devices but you’re
unable to connect to it.
If you’ve restarted your display and still don’t see the display’s name in the list of
devices, wait several minutes and try to connect to the display again.
Make sure the operating system on your computer is up to date.
If you’ve restarted your display and still don’t see the display’s name in the list of
devices, wait several minutes and then try to connect to the display again.
A Mac computer, Apple mobile device or Android mobile device is sharing
content with the display. Disconnect the computer or mobile device.
Open the Screen Share app.
a. On the display, open the launcher.
The launcher appears.
b. Tap Screen Share
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Issue
Solutions
The video is choppy or the audio
isn’t in sync with the video.
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If your network is slow or congested, Screen Share is affected. Contact your
administrator.
The Wi-Fi signal could be weak. Contact your administrator.
Your device could be connected to a different access point than your display,
which can increase latency. Turn Airplane mode on and then off on your
computer to try to connecting to a closer access point.
Sharing videos or playing video games with frequent screen updates requires
more network bandwidth. Try reducing the video quality to improve
performance.
See Evaluating the impact of Screen Share on your network data usage on
page 36.
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Make sure the antenna is attached to the iQ appliance.
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Reduce your computer’s resolution to 1920 × 1080 or lower.
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Make sure the operating system on your computer is up to date.
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If you’re using AirParrot, make sure AirParrot is up to date.
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When using Miracast, you can’t add
or connect to the display.
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If you’re using Chrome make sure the browser is version 52 or later and is up to
date.
If you’ve restarted your display and still don’t see the display’s name in the list of
devices, wait several minutes and then try to connect to the display again.
If you’re using Miracast, move the computer closer to the display or to the side of
the display where the iQ appliance is installed.
If you can’t add the display, wait for it to become ready and then try again. If that
doesn’t work, try restarting your computer and display.
See Turning the display off and back on on page 51.
l
If your Windows 8.1 computer won’t connect to the display, try removing and
then adding it again.
a. On your computer, swipe in from the right edge of the screen, and then
tap Settings > Change PC settings.
OR
With a mouse, point to the lower-right corner of the screen, move the
pointer up and click Settings > Change PC settings.
b. Click PC and Devices > Devices.
c. Select the display, and then click Remove Device.
d. On your computer, swipe in from the right edge of the screen, and then
tap Devices.
OR
With a mouse, point to the lower-right corner of the screen, move the
pointer up and click Devices.
e. Click Project > Add a wireless display
f. Select the display in the list of devices found, and follow the on-screen
instructions.
l
l
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Miracast works only when Wi-Fi is enabled on the display, even if the display
uses an Ethernet connection to the network. However, the display doesn’t need
to be connected to a wireless network.
If you’re using Miracast, move the computer closer to the display or to the side of
the display where the iQ appliance is installed.
CHAPTER 8
TROUBLESHOOTING
Issue
Solutions
When using Miracast, the text on
your screen is fuzzy or images
stutter.
NOTE
Projecting video or games to the display might not work well.
l
Decrease the screen resolution on your Windows 8.1 computer.
a. On your computer, swipe in from the right edge of the screen, and then
tap Search.
OR
With a mouse, point to the lower-right corner of the screen, move the
pointer up and click Search.
b. Enter Screen resolution in the search box and select Display settings.
c. Use the Resolution slider to choose a smaller screen resolution.
l
When using Miracast, audio plays
on the computer rather than
display.
If you’re using Miracast, move the computer closer to the display or to the side of
the display where the iQ appliance is installed.
l
Disconnect the display and then reconnect to it.
l
Check that the display is selected as the default audio device.
a. On your computer, swipe in from the right edge of the screen, and then
tap Search.
OR
With a mouse, point to the lower-right corner of the screen, move the
pointer up and click Search.
b. Enter Sound in the search box and click Sound.
c. Click Playback, and make sure the display is selected as the default
device.
The screen is not responding to
touch or you’re unable to write or
draw with the pens.
Touch interactions are not supported while using Screen Share.
The issues persist even after you’ve
restarted your computer and
ensured it is on the same network
as the display.
Contact your system administrator. The network may need to be configured to
allow Screen Share and other iQ features.
See Configuring the display’s network connection on page 31.
Advanced troubleshooting for Screen Share
Issue
Solutions
Mobile devices and computers
can’t find the display.
l
Organizations often block a number of network ports.
Ask the administrator to allow
o
TCP ports 7000, 8008, 8009, 47000, 7100, 49228, 50259
o
UDP ports 62572 and 54780
o
If using Google Cast, UDP port 1900
o
If using Windows computer or a Mac computer, UDP port 5353.
See To allow mobile devices and computers to use AirPlay and Google Cast to
use the Screen Share app on page 33 for more information.
l
The display’s casting ID may not have propagated yet through the network or
may be cached on the network when it’s not actually available.
Wait several minutes and attempt to connect again.
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CHAPTER 8
TROUBLESHOOTING
Issue
Solutions
Screen Share is not working for
Windows computers.
l
l
Screen Share is not working for
Mac computers.
l
l
l
AirPlay is not displaying on an iOS
mobile device.
Windows 7 operating system: See Allow a program to communicate
through Windows Firewall.
o
Windows 8 operating system: See Windows Firewall from start to finish.
Your antivirus product might be blocking access. See the antivirus product’s help
for more information.
There might be an issue with the Mac firewall. See OS X: About the application
firewall.
Your antivirus product might be blocking access. See the antivirus product’s help
for more information.
The network must be configured to run Bonjour and mDNS, and Multicast must
be enabled.
Ensure your device and display are on the same VLAN or subnet.
l
Ensure the iOS device is on the same network as the display.
l
Try connecting the display with a wired network connection.
See Get help with AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod
touch.
l
Ensure your Android device is on the same network as the display.
l
Casting the screen is available on mobile devices running Android 4.4.2 or later.
l
Turn off the device’s Power Saving mode.
l
l
l
Screen Share app closes
unexpectedly or the video stops
playing on the display.
o
l
l
Screen Share is not working on
Android devices.
There might be an issue with the Windows firewall.
l
l
If you’ve downloaded the Google Cast app, see Cast your Android screen from
the Chrome Cast app.
Your antivirus product might be blocking access. See the antivirus product’s help
for more information.
Your network consists of multiple access points connected to a single wireless
LAN controller (WLC).
o
See Chrome Cast Deployment Guide, Release 7.6.
o
See Chrome Cast mDNS Service in order to Cast Screen Configuration on
WLC.
If your display is connected to a 2.4 GHz network, connect your display to a 5
GHz network.
Select a less congested Wi-Fi channel.
Referring to the SMART knowledge base for
additional troubleshooting information
Refer to the SMART knowledge base for additional troubleshooting information not included in this
guide:
community.smarttech.com/s/topic/0TOU0000000XlU9OAK/6000-series#articles
Contacting your reseller for additional support
If an issue you’re experiencing with the display persists or isn’t covered in this guide or the
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CHAPTER 8
TROUBLESHOOTING
knowledge base, contact your authorized SMART reseller (smarttech.com/where).
Your reseller might ask you for the serial number for the display or the iQ appliance.
Locating the display serial number
The display’s serial number is located in the following places:
l
In the on-screen display menu (see Serial Number on page 85 for the SPNL-6055 and
SPNL-6065 models or Serial Number on page 89 for the SPNL-6065-V2, SPNL-6075,
SPNL-6265-V2, SPNL-6275, SPNL-6065P, SPNL-6075P, SPNL-6265P and SPNL-6275P
models)
l
On a label on the bottom frame
l
On a label on the back of the display
Locating the iQ appliance serial number
The iQ appliance’s serial number is located on a label on the iQ appliance.
NOTE
You need to remove the iQ appliance from the display to locate the serial number label.
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Appendix A
Using settings
Network settings
Application settings
System settings
77
78
78
You can access the display’s settings using the
icon in the launcher.
NOTE
Older versions of the display don’t have all Settings options available. See the Identifying your iQ
appliance model wizard.
Network settings
Option
Values
Function
Notes
[N/A]
Shows which wireless network the
display is connected to.
Turn on Wi-Fi to discover networks.
Wi-Fi
[N/A]
Shows information about the
wireless network the display is
connected to.
[N/A]
Ethernet
[N/A]
Shows information about the
[N/A]
network the display is connected to.
Bluetooth
[N/A]
Shows information about the
display’s Bluetooth
Wi-Fi
Status
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[N/A]
APPENDIX A
USING SETTINGS
Application settings
Option
Launcher
Values
Function
Notes
[Apps]
Select which apps appear in the
launcher.
See page 40 for more information.
[N/A]
[N/A]
[N/A]
On
Enables or disables saving
whiteboard sessions
[N/A]
Sets how long the whiteboard
sessions are saved
[N/A]
[N/A]
[N/A]
[N/A]
On
Enables or disables the Capture
function in the SMART kapp app
If this is off, the QR code is not
visible. The SMART kapp app is
unable to connect to the display
and your mobile device is unable to
save snapshots of the display in the
app.
Enables or disables the Invite
function on the SMART kapp app
If this is off, you’re unable to invite
people to your session.
Closes and restarts Screen Share
app and its discovery services
You can restart Screen Share as a
troubleshooting step if a mobile
device or computer can’t find or
connect to the display.
SMART Whiteboard
Whiteboard Storage
Library
Off
Save Whiteboards in
Library
For 1 week
For 1 Month
Indefinitely
Mobile App
Saving Whiteboards
Off
Sharing Whiteboards
On
Off
Screen Share
Reset
[N/A]
System settings
Option
Values
Function
Notes
Off
Sets the display’s date and time
automatically
Configure the network to
allow Network Time Protocol
(NTP) requests to Internet
time servers. See page 31.
Date
[N/A]
Sets the display’s date
Disable Automatic date &
time to set the date manually.
Time
[N/A]
Sets the display’s time
Disable Automatic date &
time to set the time manually.
24 Hour Time
On
Shows the display’s time using
the 24-hour clock
[N/A]
Date & Time
Automatic Date & Time On
Off
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APPENDIX A
USING SETTINGS
Option
Time Zone
Language
Values
Function
Notes
[N/A]
Sets the display’s time zone
[N/A]
[Languages]
Sets the language for the
settings menu
To select a different
language for the SPNL-6055
and SPNL-6065 on-screen
display menu, see page 84.
To select a different
language for the
SPNL-6065-V2, SPNL-6075,
SPNL-6265-V2, SPNL-6275,
SPNL-6265P and
SPNL-6275P on-screen
display menu, see page 87.
[Countries]
Sets the display’s country
[N/A]
Touch Calibration
Wizard
[N/A]
Calibrate the display
[N/A]
Factory Reset
[N/A]
Resets all options to their default
values
Only administrators should
reset the display.
Save Log File
[N/A]
Copy diagnostic logs to a USB
drive
[N/A]
Improve the
Experience
On
Sends usage statistics and error
reports to SMART
[N/A]
Country
Diagnostics
Off
Security
Install certificates
Clean up
Clean Up Policy
[N/A]
Install certificates to connect to a See
network
[N/A]
[N/A]
[N/A]
Disabled
Sets how often the display
cleans up
[N/A]
Manually reset with the
Clean Up button in the
launcher
1 hour
2 hours
3 hours
1 day
79
Clean Up the
whiteboard
[N/A]
Saves the Whiteboard session
to the Library and erases the
Whiteboard
[N/A]
Clean Up the browser
[N/A]
Closes the browser tabs and
clears the history, cache and
cookies
[N/A]
Clean Up other
applications
[N/A]
Closes open applications
[N/A]
smarttech.com/kb/171167
APPENDIX A
USING SETTINGS
Option
Values
Function
Notes
Stable Channel
Sets which system software
updates the display receives
When switching from the
Beta Channel to the Stable
Channel, a factory reset
occurs. See page 79 for more
information about factory
reset.
Auto Update
Updates Channel
Beta Channel
For more information about
the Beta Channel, see
Switching to the Beta channel
on page 38
Check for Updates
Now
[N/A]
Checks for updates to the
system software
NOTE
If an update is available, the
text changes to Apply
update now.
The display must be
connected to the Internet to
check for system software
updates.
About
Board Name
[N/A]
Select a name for your display
[N/A]
Help
[N/A]
Shows the SMART support site
[N/A]
Send Feedback
[N/A]
Send feedback to SMART about
the display experience
[N/A]
Board Details
[N/A]
[N/A]
[N/A]
Build Number
[N/A]
Shows the iQ system software’s
version number
[N/A]
Serial Number
[N/A]
Shows the display’s serial
number
[N/A]
Firmware Details
[N/A]
[N/A]
[N/A]
Touch controller
version
[N/A]
Shows the display’s touch
controller version
[N/A]
Scaler version
[N/A]
Shows the display’s scaler
version
[N/A]
[N/A]
[N/A]
[N/A]
End User License
Agreement
[N/A]
Shows the SMART end user
license agreement
[N/A]
Open Source Licenses
[N/A]
Shows the open source licenses
[N/A]
SMART Intellectual
Property
[N/A]
Shows the SMART intellectual
property information
[N/A]
Legal Information
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Appendix B
Using the on-screen display menu
Changing settings in the on-screen display menu
SPNL-6055 and SPNL-6065 menu options
Picture menu options
Sound menu options
OSD menu options
Setup menu options
About menu options
SPNL-6065-V2, SPNL-6075, SPNL-6265-V2, SPNL-6275, SPNL-6065P, SPNL-6075P,
82
82
82
83
84
84
85
SPNL-6265P and SPNL-6275P menu options
Picture menu options
Sound menu options
OSD menu options
Setup menu options
Multi-Window menu options
About menu options
86
86
87
87
87
88
89
You can access the on-screen display menu using the menu control panel located on the side of
the display.
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APPENDIX B
USING THE ON-SCREEN DISPLAY MENU
No.
Name
1
MENU
2
SET
3
[Up]
4
[Down]
5
[Left]
6
[Right]
Changing settings in the on-screen display menu
To change settings in the on-screen display menu
1. Press the MENU button on the menu control panel.
The on-screen display menu appears.
2. Press the up and down arrows to highlight a menu, and then press SET.
3. Press the up and down arrows to highlight a menu option.
4. Press the left and right arrows to change the menu option’s setting.
OR
Press the right arrow to open the menu option’s submenu. (Repeat steps 3 and 4 to change
settings in the submenu.)
5. Press MENU until the on-screen menu closes.
SPNL-6055 and SPNL-6065 menu options
Picture menu options
Option
Picture Mode
Values
Function
Notes
Standard
Sets the picture mode
Select User to customize
brightness, contrast, sharpness
and other Picture options.
User
Dynamic
Select one of the other values to set
brightness, contrast, sharpness
and other Picture options to default
values.
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APPENDIX B
USING THE ON-SCREEN DISPLAY MENU
Option
Values
Function
Notes
Brightness
0–100
Sets the overall brightness of the
image and background
You can modify this option only if
you select User in Picture Mode.
Contrast
0–100
Sets the difference in brightness
between the lightest and darkest
parts of the image
You can modify this option only if
you select User in Picture Mode.
Black Level
0–100
Sets the level of brightness in the
darkest parts of the image
You can modify this option only if
you select User in Picture Mode.
Color
0–100
Sets the image color depth
You can modify this option only if
you select User in Picture Mode.
Sharpness
0–100
Sets the image sharpness
You can modify this option only if
you select User in Picture Mode.
Normal
Sets the color temperature
Select User to customize the
amount of red, green and blue in
the image.
Color temperature
Warm
User
Select one of the other values to set
the amount of red, green and blue
in the image to default values.
Cool
Red
0–100
Sets the amount of red in the image
You can modify this option only if
you select User in Color
Temperature.
Green
0–100
Sets the amount of green in the
image
You can modify this option only if
you select User in Color
Temperature.
Blue
0–100
Sets the amount of blue in the
image
You can modify this option only if
you select User in Color
Temperature.
Off
Sets the brightness, contrast, black
level, color and sharpness for
movie watching
[N/A]
Resets all options in the Picture
menu to their default values
[N/A]
Values
Function
Notes
Treble
L50–R50
Sets the high frequency sound
[N/A]
Bass
L50–R50
Sets the low frequency sound
[N/A]
0–100
Sets the sound equalization at
120 Hz
[N/A]
Movie Mode
Low
Middle
High
Picture Reset
[N/A]
Sound menu options
Option
Sound Mode
EQ
120 Hz
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APPENDIX B
USING THE ON-SCREEN DISPLAY MENU
Option
Values
Function
Notes
500 Hz
0–100
Sets the sound equalization at
500 Hz
[N/A]
1.2 kHz
0–100
Sets the sound equalization at
1.2 kHz
[N/A]
7.5 kHz
0–100
Sets the sound equalization at
7.5 kHz
[N/A]
12 kHz
0–100
Sets the sound equalization at
12 kHz
[N/A]
L50–R50
Balances the left and right volume
[N/A]
Balance
OR
-50–50
Audio Input
[Depends on the Sets the audio input source
current video
input]
If HDMI is the current video input,
the available values are HDMI and
USB.
If OPS/HDMI is the current video
input, the available values are
OPS Digital and USB.
Resets all options in the Sound
menu to their default values
[N/A]
Values
Function
Notes
Language
[Languages]
Sets the on-screen display menu’s
language
[N/A]
OSD Turn Off
Off
Sets the time of inactivity before the
on-screen display menu turns off
[N/A]
Resets all options in the OSD menu
to their default values
[N/A]
Values
Function
Notes
On
Off
Enables or disables Power Save
mode
When Power Save mode is enabled
and there is no video input,
No Signal appears on the screen
for 25 seconds before the display
turns off.
1–100
Specifies a unique ID for the display
[N/A]
Sound Reset
[N/A]
OSD menu options
Option
5 seconds
10 seconds
15 seconds
OSD Reset
[N/A]
Setup menu options
Option
Power Save
Monitor ID
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APPENDIX B
USING THE ON-SCREEN DISPLAY MENU
Option
FBC Control
Values
Function
Notes
On
Enables or disables the front
control panel
[N/A]
Enables or disables presence
detection
[N/A]
Off
Proximity
On
Off
Re-enable Time
1Min.–10Min.
Sets how long the display waits
before detecting motion again
[N/A]
Auto Power Off
15Min.–240Min.
Sets how long the display waits
before turning off
[N/A]
On
Enables or disables video input
detection
With video input detection, the
display shows the selected video
input when there are no computers
or other input sources connected.
Video input detect
Off
Video input detection is useful in
scenarios where a user connects a
laptop to the display for a meeting
and forgets to return to the default
video input after disconnecting the
laptop.
Lync® Room Reset
[N/A]
Resets options in all menus to their
default values (for a SMART Room
System™ for Skype® for Business)
[N/A]
Setup Reset
[N/A]
Restores the setup settings to their
default value
[N/A]
Factory Reset
[N/A]
Resets options in all menus to their
default values
[N/A]
Values
Function
Notes
Model Number
[N/A]
Shows the display’s model number
[N/A]
Serial Number
[N/A]
Shows the display’s serial number
[N/A]
Scalar firmware version
[N/A]
Shows the display’s scalar firmware [N/A]
version
Touch firmware version
[N/A]
Shows the display’s touch firmware
version
[N/A]
OPS Information
[N/A]
Indicates whether a module is
installed in the accessory slot
[N/A]
About menu options
Option
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APPENDIX B
USING THE ON-SCREEN DISPLAY MENU
SPNL-6065-V2, SPNL-6075, SPNL-6265-V2,
SPNL-6275, SPNL-6065P, SPNL-6075P,
SPNL-6265P and SPNL-6275P menu options
Picture menu options
Option
Picture Mode
Values
Function
Notes
Standard
Sets the picture mode
Select User to customize
brightness, contrast, sharpness
and other Picture options.
User
Dynamic
Select one of the other values to set
brightness, contrast, sharpness
and other Picture options to default
values.
Brightness
0–100
Sets the overall brightness of the
image and background
You can modify this option only if
you select User in Picture Mode.
Contrast
0–100
Sets the difference in brightness
between the lightest and darkest
parts of the image
You can modify this option only if
you select User in Picture Mode.
Black Level
0–100
Sets the level of brightness in the
darkest parts of the image
You can modify this option only if
you select User in Picture Mode.
Color
0–100
Sets the image color depth
You can modify this option only if
you select User in Picture Mode.
Sharpness
0–100
Sets the image sharpness
You can modify this option only if
you select User in Picture Mode.
Normal
Sets the color temperature
Select User to customize the
amount of red, green and blue in
the image.
Color temperature
Warm
User
Select one of the other values to set
the amount of red, green and blue
in the image to default values.
Cool
Red
0–100
Sets the amount of red in the image
You can modify this option only if
you select User in Color
Temperature.
Green
0–100
Sets the amount of green in the
image
You can modify this option only if
you select User in Color
Temperature.
Blue
0–100
Sets the amount of blue in the
image
You can modify this option only if
you select User in Color
Temperature.
On
Enables or disables local dimming
mode
This option is applicable to only
SPNL-6075 and SPNL-6275 models.
Resets all options in the Picture
menu to their default values
[N/A]
Local Dimming
Off
Picture Reset
86
[N/A]
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APPENDIX B
USING THE ON-SCREEN DISPLAY MENU
Sound menu options
Option
Values
Function
Notes
Volume
0–100
Sets the volume
[N/A]
Balance
L50–R50
Balances the left and right volume
[N/A]
Resets all options in the Sound
menu to their default values
[N/A]
Values
Function
Notes
Language
[Languages]
Sets the on-screen display menu’s
language
[N/A]
OSD Turn Off
Off
Sets the time of inactivity before the
on-screen display menu turns off
[N/A]
Resets all options in the OSD menu
to their default values
[N/A]
Values
Function
Notes
On
Off
Enables or disables Power Save
mode
When Power Save mode is enabled
and there is no video input,
No Signal appears on the screen
for 25 seconds before the display
turns off.
Monitor ID
1–100
Specifies a unique ID for the display
[N/A]
FBC Control
On
Enables or disables the front
control panel
[N/A]
Enables or disables the ability to
wake the display by touching the
screen
[N/A]
Enables or disables presence
detection
[N/A]
Sets how long the display waits
before detecting motion again
[N/A]
OR
-50–50
Sound Reset
[N/A]
OSD menu options
Option
5 seconds
10 seconds
15 seconds
OSD Reset
[N/A]
Setup menu options
Option
Power Save
Off
Wake to Touch
On
Off
Proximity
On
Off
Re-enable Time
87
1Min.–10Min.
smarttech.com/kb/171167
APPENDIX B
USING THE ON-SCREEN DISPLAY MENU
Option
Auto Power Off
Video input detect
Values
Function
Notes
15Min.–240Min.
Sets how long the display waits
before turning off
[N/A]
Off
Specifies the default video input
source when video input detection
is enabled
With video input detection, the
display shows the selected video
input when there are no computers
or other input sources connected.
OPS/HDMI
OPS/DisplayPort
Video input detection is useful in
scenarios where a user connects a
laptop to the display for a meeting
and forgets to return to the default
video input after disconnecting the
laptop.
Setup Reset
[N/A]
Restores the setup settings to their
default value
[N/A]
Factory Reset
[N/A]
Resets options in all menus to their
default values
[N/A]
Values
Function
Notes
Off
Sets the number of video inputs
that appear on the display’s screen
to one (Off), two (Dual) or four
(Quad)
If you use this feature, be aware
that SMART doesn’t support touch
while multiple input sources appear
on the display.
Sets the audio input source when
multiple video inputs are displayed
You can modify this option only if
you select Dual or Quad in
Multi-Window Mode.
Multi-Window menu options
Option
Multi-Window Mode
Dual
Quad
Audio Input
Window1
Window2
WIndow3
Window4
88
Window1
[Depends on the Select the video input for the first
model]
window
You can modify this option only if
you select Dual or Quad in
Multi-Window Mode.
Window2
[Depends on the Select the video input for the
model]
second window
You can modify this option only if
you select Dual or Quad in
Multi-Window Mode.
Window3
[Depends on the Select the video input for the third
model]
window
You can modify this option only if
you select Quad in Multi-Window
Mode.
Window4
[Depends on the Select the video input for the fourth
model]
window
You can modify this option only if
you select Quad in Multi-Window
Mode.
smarttech.com/kb/171167
APPENDIX B
USING THE ON-SCREEN DISPLAY MENU
About menu options
Option
89
Values
Function
Notes
Model Number
[N/A]
Shows the display’s model number
[N/A]
Serial Number
[N/A]
Shows the display’s serial number
[N/A]
Scalar firmware version
[N/A]
Shows the display’s scalar firmware [N/A]
version
Touch firmware version
[N/A]
Shows the display’s touch firmware
version
[N/A]
OPS Information
[N/A]
Indicates whether a module is
installed in the accessory slot
[N/A]
smarttech.com/kb/171167
Appendix C
Remotely managing the display
Connecting a computer to the display
Configuring the computer’s serial interface settings
Power modes
Commands and responses
SPNL-6055 and SPNL-6065 command inventory
Power state
Source
Video
Audio
System information
SPNL-6065-V2, SPNL-6075, SPNL-6265-V2, SPNL-6275, SPNL-6065P, SPNL-6075P,
SPNL-6265P and SPNL-6275P command inventory
Power state
Source
Video
Audio
Multi-Window
System information
Resolving issues with remote management
You can connect a computer to the room control input on the display to remotely select video
inputs, turn the display on or off and get information about the display’s current settings, such as
contrast and power state.
NOTE
You can remotely manage only the display and not the iQ appliance.
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92
92
93
93
95
95
96
96
98
99
101
101
102
102
104
104
106
108
APPENDIX C
REMOTELY MANAGING THE DISPLAY
Connecting a computer to the display
Connect an RS-232 cable from the computer’s serial output to the room control input on the
connector panel.
IMPORTANT
Use only a standard RS-232 cable. Do not use a null modem cable. Null modem cables typically
have ends of the same type.
Configuring the computer’s serial interface
settings
Configure the computer’s serial interface before sending commands to the display.
To configure the computer’s serial interface
1. Turn on the display.
2. Turn on the computer, and then start the serial communications program or terminal emulation
program.
3. Activate local echo.
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APPENDIX C
REMOTELY MANAGING THE DISPLAY
4. Configure the serial interface settings using the following values, and then press ENTER.
Baud rate
19200
Data length
8
Parity bit
None
Stop bit
1
A command prompt (>) appears on the following line, and the display can now accept
commands from the computer.
NOTE
If no message appears or an error message appears, the serial interface isn’t configured
correctly. Repeat steps 3 and 4.
Power modes
The display has three power modes:
l
On
l
Power Save
l
Standby
All commands are available when the display is on. Some commands are available when the
display is in Standby mode.
Commands and responses
To access display information or to adjust display settings using the room control system, type
commands after the command prompt (>), and then wait for the response from the display.
CORRECT
>get contrast
contrast=55
If you type a command that the room control system doesn’t recognize, you will receive an invalid
command response.
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APPENDIX C
REMOTELY MANAGING THE DISPLAY
In the example below, the user included an extra space in the contrast command.
INCORRECT
>set con trast=65
invalid cmd=set con trast=65
NOTES
l
Use ASCII formatted commands.
l
Commands aren’t case-sensitive.
l
Review each entry carefully before you press ENTER.
l
Don’t send another command until you receive the response and the next command
prompt.
To view a list of available commands
Type ? at the command prompt, and then press ENTER.
To identify the current value of a setting
Use the get command.
This example shows how to get the contrast level:
>get contrast
contrast=55
To assign a value to a setting
Use the set command.
This example sets the contrast level to 65:
>set contrast=65
contrast=65
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APPENDIX C
REMOTELY MANAGING THE DISPLAY
To increase or decrease the value of a setting
Use the set command to increase or decrease the value by a designated number.
This example increases the contrast level by 5:
>set contrast +5
contrast=70
This example decreases the contrast level by 15:
>set contrast -15
contrast=55
SPNL-6055 and SPNL-6065 command inventory
Power state
Use the following commands to identify power state settings.
Command
Response
Possible values
Standby
mode
get intpowerstate
intpowerstate=[Value]
on
Yes
standby
dpms
novideo
confirm
proximitywait
welcome
get powerstate
powerstate=[Value]
on
Yes
off
standby
Use the following commands to assign power state settings.
Command
Possible values
Response
Standby
mode
set powerstate [Value]
=on
powerstate=[Value]
Yes
=off
=standby
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APPENDIX C
REMOTELY MANAGING THE DISPLAY
Source
Use the following commands to identify source settings.
Command
Response
Possible values
Standby
mode
get input
input=[Value]
hdmi1
Yes
ops/hdmi2
get videoinputs
videoinputs=[Value]
hdmi1
Yes
ops/hdmi2
Use the following commands to assign source settings.
Command
Possible values
Response
Standby
mode
set input [Value]
=hdmi1
input=[Value]
Yes
=ops/hdmi2
Video
Use the following commands to identify video settings.
Command
Response
Possible values
Standby
mode
get displaymode
displaymode=[Value]
standard
No
user
dynamic
get contrast
contrast=[Value]
0–100
No
get brightness
brightness=[Value]
0–100
No
get tint
tint=[Value]
0–100
No
get sharpness
sharpness=[Value]
0–100
No
get colortemp
colortemp=[Value]
normal
No
warm
cool
user
get red
red=[Value]
0–100
No
get green
green=[Value]
0–100
No
get blue
blue=[Value]
0–100
No
get blacklevel
blacklevel=[Value]
0–100
No
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APPENDIX C
REMOTELY MANAGING THE DISPLAY
Use the following commands to assign video settings.
Command
Possible values
Response
Standby
mode
set displaymode [Value]
=standard
displaymode=[Value]
No
contrast=[Value]
No
brightness=[Value]
No
tint=[Value]
No
sharpness=[Value]
No
colortemp=[Value]
No
red=[Value]
No
green=[Value]
No
blue=[Value]
No
blacklevel=[Value]
No
picturereset=[Value]
No
=user
=dynamic
set contrast [Value]
+ [Incremental value]
- [Incremental value]
=0–100
set brightness [Value]
+ [Incremental value]
- [Incremental value]
=0–100
set tint [Value]
+ [Incremental value]
- [Incremental value]
=0–100
set sharpness [Value]
+ [Incremental value]
- [Incremental value]
=0–100
set colortemp [Value]
=normal
=warm
=cool
=user
set red [Value]
+ [Incremental value]
- [Incremental value]
=0–100
set green [Value]
+ [Incremental value]
- [Incremental value]
=0–100
set blue [Value]
+ [Incremental value]
- [Incremental value]
=0–100
set blacklevel [Value]
+ [Incremental value]
- [Incremental value]
=0–100
set picturereset [Value]
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=yes
APPENDIX C
REMOTELY MANAGING THE DISPLAY
Audio
Use the following commands to identify audio settings.
Command
Response
Possible values
Standby
mode
get volume
volume=[Value]
0–100
No
get mute
mute=[Value]
on
No
off
get audioinput
audioinput=[Value]
usbaudio
No
HDMI
OPSdigital
get treble
treble=[Value]
0–100
No
get bass
bass=[Value]
0–100
No
get audioeq120
audioeq120=[Value]
0–100
No
get audioeq500
audioeq500=[Value]
0–100
No
get audioeq1200
audioeq1200=[Value]
0–100
No
get audioeq7500
audioeq7500=[Value]
0–100
No
get audioeq12k
audioeq12k=[Value]
0–100
No
get balance
balance=[Value]
0–100
No
Use the following commands to assign audio settings.
Command
Possible values
Response
Standby
mode
set volume [Value]
+ [Incremental value]
volume=[Value]
No
mute=[Value]
No
audioinput=[Value]
No
treble=[Value]
No
bass=[Value]
No
- [Incremental value]
=0–100
set mute [Value]
=on
=off
set audioinput [Value]
=usbaudio
=HDMI
=OPSDigital
set treble [Value]
+ [Incremental value]
- [Incremental value]
=0–100
set bass [Value]
+ [Incremental value]
- [Incremental value]
=0–100
set audioeq120 [Value]
=0–100
audioeq120=[Value]
No
set audioeq500 [Value]
=0–100
audioeq500=[Value]
No
set audioeq1200 [Value]
=0–100
audioeq1200=[Value]
No
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APPENDIX C
REMOTELY MANAGING THE DISPLAY
Command
Possible values
Response
Standby
mode
set audioeq7500 [Value]
=0–100
audioeq7500=[Value]
No
set audioeq12k [Value]
=0–100
audioeq12k=[Value]
No
set balance [Value]
+ [Incremental value]
balance=[Value]
No
soundreset=[Value]
No
- [Incremental value]
=0–100
set soundreset [Value]
=yes
System information
Use the following commands to identify system information settings.
Command
Response
Possible values
Standby
mode
get autopoweroff
autopoweroff=[Value]
15–240
No
get fwverscr
fwverscr=[Value]
[Scalar version firmware number]
Yes
get fwvertouch
fwvertouch=[Value]
[Touch controller firmware version
number]
Yes
get serialtouch
serialtouch=[Value]
[Touch controller serial number]
No
get opsinfo
opsinfo=[Value]
OPS
No
NO OPS
get language1
language=[Value]
English
No
Arabic
Danish
German
Spanish
Finnish
French
Hebrew
Italian
Dutch
Norwegian
Portuguese
Russian
Swedish
Turkish
Chinese_sim
get modelnum
modelnum=[Value]
[Model number]
No
get serialnum
serialnum=[Value]
[Serial number]
No
1Languages for the on-screen display menu only
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APPENDIX C
REMOTELY MANAGING THE DISPLAY
Command
Response
Possible values
get proximityinstalled
proximityinstalled=[Value]
yes
Standby
mode
no
get proximity
proximity=[Value]
on
Yes
off
get proximityreenable
proximityreenable=[Value]
1–10
Yes
get proximitydetected
proximitydetected=[Value]
yes
No
no
get monitorid
monitorid=[Value]
1–100
No
Use the following commands to assign system information settings.
Command
Possible values
Response
Standby
mode
set autopoweroff [Value]
+ [Incremental value]
autopoweroff=[Value]
No
- [Incremental value]
=15–240
set factoryreset [Value]
=yes
factoryreset=[Value]
Yes
set language [Value] 2
=English
language=[Value]
No
proximity=[Value]
Yes
=Arabic
=Danish
=German
=Spanish
=Finnish
=French
=Hebrew
=Italian
=Dutch
=Norwegian
=Portuguese
=Russian
=Swedish
=Turkish
=Chinese_sim
set proximity [Value]
=on
=off
set proximityreenable [Value]
=1–10
proximityreenable=[Value]
Yes
set monitorid [Value]
+ [Incremental value]
monitorid=[Value]
No
- [Incremental value]
=1–100
2 Languages for the on-screen display menu only
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APPENDIX C
REMOTELY MANAGING THE DISPLAY
Command
Possible values
Response
Standby
mode
set lyncroom [Value]
=reset
lyncroom=[Value]
No
set touchdetected [Value]
=yes
touchdetected=[Value]
No
SPNL-6065-V2, SPNL-6075, SPNL-6265-V2,
SPNL-6275, SPNL-6065P, SPNL-6075P,
SPNL-6265P and SPNL-6275P
command inventory
Power state
Use the following commands to identify power state settings.
Command
Response
Possible values
Standby
mode
get intpowerstate
intpowerstate=[Value]
on
Yes
standby
dpms
novideo
confirm
proximitywait
welcome
get powerstate
powerstate=[Value]
on
Yes
off
standby
Use the following commands to assign power state settings.
Command
Possible values
Response
Standby
mode
set powerstate [Value]
=on
powerstate=[Value]
Yes
=off
=standby
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APPENDIX C
REMOTELY MANAGING THE DISPLAY
Source
Use the following commands to identify source settings.
Command
Response
Possible values
Standby
mode
get input
input=[Value]
hdmi1
Yes
hdmi2
displayport
ops/hdmi
get videoinputs
videoinputs=[Value]
hdmi1
Yes
hdmi2
displayport
ops/hdmi
get videoinputdetect
videoinputdetect=[Value]
ops/hdmi
No
off
Use the following commands to assign source settings.
Command
Possible values
Response
Standby
mode
set input [Value]
=hdmi1
input=[Value]
Yes
videoinputdetect=[Value]
No
=hdmi2
=displayport
=ops/hdmi
set videoinputdetect [Value]
=ops/hdmi
=off
Video
Use the following commands to identify video settings.
Command
Response
Possible values
Standby
mode
get displaymode
displaymode=[Value]
standard
No
user
dynamic
get contrast
contrast=[Value]
0–100
No
get brightness
brightness=[Value]
0–100
No
get sharpness
sharpness=[Value]
0–100
No
get colortemp
colortemp=[Value]
normal
No
warm
cool
user
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APPENDIX C
REMOTELY MANAGING THE DISPLAY
Command
Response
Possible values
Standby
mode
get red
red=[Value]
0–100
No
get green
green=[Value]
0–100
No
get blue
blue=[Value]
0–100
No
get localdimming3
localdimming=[Value]
on
No
off
Use the following commands to assign video settings.
Command
Possible values
Response
Standby
mode
set displaymode [Value]
=standard
displaymode=[Value]
No
contrast=[Value]
No
brightness=[Value]
No
sharpness=[Value]
No
colortemp=[Value]
No
red=[Value]
No
green=[Value]
No
blue=[Value]
No
localdimming=[Value]
No
=user
=dynamic
set contrast [Value]
+ [Incremental value]
- [Incremental value]
=0–100
set brightness [Value]
+ [Incremental value]
- [Incremental value]
=0–100
set sharpness [Value]
+ [Incremental value]
- [Incremental value]
=0–100
set colortemp [Value]
=normal
=warm
=cool
=user
set red [Value]
+ [Incremental value]
- [Incremental value]
=0–100
set green [Value]
+ [Incremental value]
- [Incremental value]
=0–100
set blue [Value]
+ [Incremental value]
- [Incremental value]
=0–100
set localdimming [Value] 4
=on
=off
3SPNL-6075, SPNL-6275, SPNL-6075P and SPNL-6275P only
4SPNL-6075, SPNL-6275, SPNL-6075P and SPNL-6275P only
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APPENDIX C
REMOTELY MANAGING THE DISPLAY
Audio
Use the following commands to identify audio settings.
Command
Response
Possible values
Standby
mode
get volume
volume=[Value]
0–100
No
get mute
mute=[Value]
on
No
off
get balance
balance=[Value]
0–100
No
Use the following commands to assign audio settings.
Command
Possible values
Response
Standby
mode
set volume [Value]
+ [Incremental value]
volume=[Value]
No
mute=[Value]
No
balance=[Value]
No
soundreset=[Value]
No
- [Incremental value]
=0–100
set mute [Value]
=on
=off
set balance [Value]
+ [Incremental value]
- [Incremental value]
=0–100
set soundreset [Value]
=yes
Multi-Window
Use the following commands to identify Multi-Window settings.
Command
Response
Possible values
Standby
mode
get mw
mw=[Value]
off
No
dual
quad
get mwaudioinput
mwaudioinput=[Value]
window1
No
window2
window3
window4
get mwwindow1input
mwwindow1input=[Value]
hdmi1
hdmi2
displayport
opshdmi
opshdmidisplayport
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No
APPENDIX C
REMOTELY MANAGING THE DISPLAY
Command
Response
Possible values
Standby
mode
get mwwindow2input
mwwindow2input=[Value]
hdmi1
No
hdmi2
displayport
opshdmi
opshdmidisplayport
get mwwindow3input
mwwindow3input=[Value]
hdmi1
No
hdmi2
displayport
opshdmi
opshdmidisplayport
get mwwindow4input
mwwindow4input=[Value]
hdmi1
No
hdmi2
displayport
opshdmi
opshdmidisplayport
Use the following commands to assign Multi-Window settings.
Command
Possible values
Response
Standby
mode
set mw [Value]
=off
mw=[Value]
No
mwaudioinput=[Value]
No
mwwindow1input=[Value]
No
mwwindow2input=[Value]
No
mwwindow3input=[Value]
No
=dual
=quad
set mwaudioinput [Value]
=window1
=window2
=window3
=window4
set mwwindow1input [Value]
=hdmi1
=hdmi2
=displayport
=opshdmi
=opshdmidisplayport
set mwwindow2input [Value]
=hdmi1
=hdmi2
=displayport
=opshdmi
=opshdmidisplayport
set mwwindow3input [Value]
=hdmi1
=hdmi2
=displayport
=opshdmi
=opshdmidisplayport
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APPENDIX C
REMOTELY MANAGING THE DISPLAY
Command
Possible values
Response
Standby
mode
set mwwindow4input [Value]
=hdmi1
mwwindow4input=[Value]
No
=hdmi2
=displayport
=opshdmi
=opshdmidisplayport
System information
Use the following commands to identify system information settings.
Command
Response
Possible values
Standby
mode
get autopoweroff
autopoweroff=[Value]
15–240
No
get fwverscr
fwverscr=[Value]
[Scalar version firmware number]
Yes
get fwvertouch
fwvertouch=[Value]
[Touch controller firmware version
number]
Yes
get serialtouch
serialtouch=[Value]
[Touch controller serial number]
No
get opsinfo
opsinfo=[Value]
OPS
No
NO OPS
get usb
usb=[Value]
hdmi1
No
hdmi2
displayport
ops
get language5
language=[Value]
English
No
Arabic
Danish
German
Spanish
Finnish
French
Italian
Dutch
Norwegian
Russian
Swedish
Chinese_sim
get modelnum
modelnum=[Value]
[Model number]
No
get serialnum
serialnum=[Value]
[Serial number]
No
5 Languages for the on-screen display menu only
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APPENDIX C
REMOTELY MANAGING THE DISPLAY
Command
Response
Possible values
get proximityinstalled
proximityinstalled=[Value]
yes
Standby
mode
no
get proximity
proximity=[Value]
on
Yes
off
get proximityreenable
proximityreenable=[Value]
1–10
Yes
get proximitydetected
proximitydetected=[Value]
yes
No
no
get powersave
powersave=[Value]
on
No
off
get fbc
fbc=[Value]
on
No
off
get waketotouch
waketotouch=[Value]
on
No
off
Use the following commands to assign system information settings.
Command
Possible values
Response
Standby
mode
set autopoweroff [Value]
+ [Incremental value]
autopoweroff=[Value]
No
- [Incremental value]
=15–240
set factoryreset [Value]
=yes
factoryreset=[Value]
Yes
set language [Value] 6
=English
language=[Value]
No
proximity=[Value]
Yes
=Arabic
=Danish
=German
=Spanish
=Finnish
=French
=Italian
=Dutch
=Norwegian
=Russian
=Swedish
=Chinese_sim
set proximity [Value]
=on
=off
set proximityreenable [Value]
=1–10
proximityreenable=[Value]
Yes
set touchdetected [Value]
=yes
touchdetected=[Value]
No
6 Languages for the on-screen display menu only
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APPENDIX C
REMOTELY MANAGING THE DISPLAY
Command
Possible values
Response
Standby
mode
set powersave [Value]
=on
powersave=[Value]
No
fbc=[Value]
No
waketotouch=[Value]
No
=off
set fbc [Value]
=on
=off
set waketotouch [Value]
=on
=off
Resolving issues with remote management
The following table presents common issues with remote management and explains how to
resolve them:
Issue
Solutions
You’re experiencing general issues
with remote management.
l
Make sure all the cable connections are secure.
l
Be aware that some commands work only when the display is on.
See SPNL-6055 and SPNL-6065 command inventory on page 95 for the
SPNL-6055 and SPNL-6065 models or SPNL-6065-V2, SPNL-6075,
SPNL-6265-V2, SPNL-6275, SPNL-6065P, SPNL-6075P, SPNL-6265P and
SPNL-6275P command inventory on page 101 for the SPNL-6065-V2,
SPNL-6075, SPNL-6265-V2, SPNL-6275, SPNL-6065P, SPNL-6075P,
SPNL-6265P and SPNL-6275P models.
l
Configure the serial interface settings.
See Configuring the computer’s serial interface settings on page 92.
You’re experiencing other issues
with remote management, or the
previous solutions don’t resolve the
issue.
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See Referring to the SMART knowledge base for additional troubleshooting
information on page 74.
Appendix D
Hardware environmental
compliance
SMART Technologies supports global efforts to ensure that electronic equipment is manufactured,
sold and disposed of in a safe and environmentally friendly manner.
Waste Electrical and Electronic Equipment (WEEE)
Electrical and electronic equipment contain substances that can be harmful to the
environment and to human health. The crossed-out wheeled bin symbol indicates that
products should be disposed of in the appropriate recycling stream and not as regular
waste.
More information
See smarttech.com/compliance for more information.
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SMART TECHNOLOGIES
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