Access Key Eureka Skydeck General Visit Guidelines

Access Key Eureka Skydeck
General Visit
Updated July 2017
Riverside Quay, Southbank, Melbourne, Victoria
Australia
Phone 61 3 9693 8810
Guidelines
Thank you for choosing to use an Access Key for
Eureka Skydeck.
For your Access Key to be successful we recommend
you follow these guidelines:
Access Keys preferably to be attained two weeks in
advance of visit.
Access Keys to be read calmly and confidently in an
environment free of distractions.
An adult/carer or professional is to read to the Access
Key with the 'participant' as often as required, to
ensure the participant understands the Access Key.
Help the 'participant' comprehend the key points of
the Access Key, consistently monitoring for level of
understanding.
If using the Access Key as a reflective tool, enjoy the
pivotal link between experience and recall after the
visit has taken place.
Once the visit has taken place, revisit the Access Key
to celebrate success.
For any enquiries on Access Keys, please contact
AccessAbilityAustralia at
info@accessabilityaustralia.com or go to
www.accessabilityaustralia.com
Did you know?
The Eureka Tower stands 297 metres above the
streets of Melbourne.
Lifts travel at 9 metres per second and it takes 38
seconds to reach the Skydeck on level 88.
Eureka Skydeck staff wear black uniforms with
chequered shirts.
Open daily 10am to 10pm (Christmas Day & New
Year’s Eve 10am to 5.30pm).
Eureka Skydeck offers school education & excursion
programs as well as easily downloadable education
resources.
The Edge extends 3 metres from Eureka Tower’s 88th
floor and suspends you nearly 300 meters over
Melbourne in a glass cube. This is an optional
experience.
VERTIGO is a specially constructed green screen
which gives guests the illusion of falling off the top of
the building. This is an optional experience.
Welcome to Eureka Skydeck
Ground Level
Guests enter through the main door located on the
ground level.
The entrance has glass automated doors.
Guests purchase tickets at reception.
Staff greet guests with a friendly ‘hello’.
There are seats available for guests whilst waiting.
Sensory Guide
Sounds:
People
Registers
Sights:
People
Bright lights
Signs
Screens
Ground Level
Safety and Security
Ground Level
Next, guests line up to go through security.
Security staff search bags and guests go through a
metal detector.
Sensory Guide
Sounds:
People
Projector Screen
Sights:
People
Signs
Bright/flashing lights
Projector Screen
Lining Up for The Lift
Ground Level
Then, guests line up for the lift.
Security staff direct guests to the lift.
Sensory Guide
Sounds:
People
Wind/weather
Sights:
People
Bright lights
Signs
Screens
Guest Comfort
Ground Level
There are toilets available on this level.
Toilets are located after the metal detector on the left.
Look for these yellow and black signs.
There are also more toilets available on the Skydeck.
Sensory Guide
Sounds:
People
Toilet flushing
Water running
Hand dryers
Sights:
People
Signs
Mirrors
Smells:
People
Toileting smells
Disinfectants
The Lift
In the lift, guests will hear the sound of a recorded
voice through a speaker.
Ears may bubble as the lift goes up. Swallow, yawn or
open mouth to feel better.
Sensory Guide
Movement:
Weightless feeling
Shared personal space
Swaying
Sounds:
People
Recorded voice
Lift moving
Wind/weather
Sights:
People
Lift buttons
Mirrors
Smells:
People
Arrival to The Skydeck
Staff greet guests upon arrival to the Skydeck. Take a
moment to control balance before following the sign
to the Skydeck.
Enter the Skydeck through the hallway.
Movement:
Balance
Sounds:
People
Recorded iconic Melbourne sounds
Sights:
People
The view
Bright lights/sun
Signs
The Skydeck
Eureka Skydeck offers large open spaces for guests
to enjoy the
floor-to-ceiling, 360-degree views.
If feeling unwell, look into the horizon or stand
against a wall.
There are several seating options available and a
kiosk for refreshments.
There are 30 viewfinders around the Skydeck.
Some viewfinders have viewers at different heights.
Sensory Awareness
Skydeck
Flooring features signage and red lines.
It is ok to walk on these.
In some areas, the floor slightly slopes up and down.
Close to the windows, the floors slope up.
Sensory Guide
Movement:
Depth perception
Balance
Uneven surfaces
Sounds:
People
Recorded iconic Melbourne sounds
Sights:
People
Bright lights/sun
Signs
Screens
The view
Guest Comfort
Skydeck
Toilets are located on this level. Look for these
yellow and black signs.
If using the accessible toilet, please ask a staff
member to assist in removing the barrier.
Sensory Guide
Sounds:
People
Toilet flushing
Water running
Hand dryers
Sights:
People
Signs
Mirrors
Smells:
People
Toileting smells
Disinfectants
The Terrace
Skydeck
To step outside to the Terrace, there are two glass
automated doors.
Wait for the green light then press the button to open
a glass automated door.
Guests can see ‘The Edge’ in action from the Terrace.
Sensory Guide
Movement:
Balance
Wind
Vertigo
Sounds:
People
Automatic doors
Traffic
City sounds
Wind/weather
Sights:
People
Bright lights/sun
The view
Leaving Eureka Skydeck
Skydeck / Ground Floor
Follow the ‘down to earth’ sign to the lift. Next, staff
will direct guests into the lift to the ground floor.
On the ground floor, guests exit through the glass
automated door leading to the gift shop.
Merchandise is available for purchase.
AccessAbilityAustralia Logo
PO BOX 2207
ROWVILLE VIC 3178
M 0403 670 942
M 0412 206 923
E info@accessabilityaustralia.com
W www.accessabilityaustralia.com
Access Keys are designed and developed by
AccessAbilityAustralia.
To view the full range of free Access Keys available,
go to www.accessabilityaustralia.com
© AccessAbilityAustralia, All Rights Reserved. 2017
DISCLAIMER: All materials provided through
AccessAbilityAustralia are not intended to replace
professional advice. All necessary care has been
taken to design and produce Work(s). Full
implementation guidelines are supplied in
accordance with Work(s) in its entirety. You
acknowledge and agree that you are using all
services and facilities provided by
AccessAbilityAustralia at your own risk and you
agree to defend, indemnify, save and hold
AccessAbilityAustralia harmless from any and all
demands, liabilities, costs, losses and claims,
howsoever suffered, including but not limited to legal
fees that may arise directly or indirectly from any
service provided or agreed to be provided by
AccessAbilityAustralia. You agree that this
indemnification extends to all aspects of the Work(s),
including but not limited to implementation and
usage. AccessAbilityAustralia are indemnified of all
claims, liability, and expenses that may arise from
use of Work(s) as per usage and acceptance of these
terms & conditions.
End of Document.
Download PDF
Similar pages