User Guide - OMEN by HP 25 Display

User Guide
© Copyright 2017 HP Development Company,
L.P.
HDMI, the HDMI Logo and High-Definition
Multimedia Interface are trademarks or
registered trademarks of HDMI Licensing LLC.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the
United States and/or other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Product Notice
This guide describes features that are common
to most models. Some features may not be
available on your product. To access the latest
user guide, go to http://www.hp.com/support.
Select Find your product, and then follow the
on-screen instructions.
First Edition: April 2017
Document Part Number: 925121-001
About This Guide
This guide provides information on monitor features, setting up the monitor, using the software and technical
specifications.
WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or
loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to
equipment or loss of information.
NOTE:
TIP:
Text set off in this manner provides important supplemental information.
Text set off in this manner provides helpful hints.
This product incorporates HDMI technology.
iii
iv
About This Guide
Table of contents
1 Getting Started ............................................................................................................................................. 1
Important safety information ............................................................................................................................... 1
Product features and components ........................................................................................................................ 2
Features ............................................................................................................................................... 2
Side and bottom components on the rear panel ................................................................................ 3
Stand components .............................................................................................................................. 4
Setting up the monitor .......................................................................................................................................... 4
Use caution when setting up the monitor ........................................................................................... 4
Attaching the monitor stand ............................................................................................................... 5
Mounting the display head .................................................................................................................. 6
Removing the monitor stand ............................................................................................ 6
Attaching the VESA mounting bracket .............................................................................. 7
Connecting the cables ......................................................................................................................... 8
Connecting USB devices .................................................................................................................... 10
Adjusting the monitor ....................................................................................................................... 10
Installing a security cable ................................................................................................................. 11
Turning on the monitor ..................................................................................................................... 12
2 Using the monitor ........................................................................................................................................ 13
Software and utilities .......................................................................................................................................... 13
The setup information file ................................................................................................................ 13
The Image Color Matching file ........................................................................................................... 13
Installing the INF and ICM files ............................................................................................................................ 13
Installing from the optical disc (available in select regions) ............................................................ 13
Downloading from the web ............................................................................................................... 14
Using My Display software .................................................................................................................................. 14
Downloading the software ................................................................................................................ 14
Using the software ............................................................................................................................ 14
Using the on-screen display (OSD) menu ............................................................................................................ 14
Selecting a faster response time for gaming .................................................................................... 15
Assigning the Function buttons ........................................................................................................................... 16
Adjusting to Low Blue Light Mode ....................................................................................................................... 17
Using Auto-Sleep Mode ....................................................................................................................................... 17
3 Support and troubleshooting ........................................................................................................................ 18
Solving common problems .................................................................................................................................. 18
v
Button lockouts ................................................................................................................................................... 18
Product support ................................................................................................................................................... 19
Preparing to call technical support ..................................................................................................................... 19
Locating the rating label ...................................................................................................................................... 19
4 Maintaining the monitor .............................................................................................................................. 20
Maintenance guidelines ....................................................................................................................................... 20
Cleaning the monitor ......................................................................................................................... 20
Shipping the monitor ......................................................................................................................... 20
Appendix A Technical specifications ................................................................................................................. 21
Preset display resolutions ................................................................................................................................... 22
Entering user modes ......................................................................................................................... 23
Power adapter ..................................................................................................................................................... 23
Energy saver feature ........................................................................................................................................... 23
Appendix B Accessibility ................................................................................................................................. 24
Supported assistive technologies ....................................................................................................................... 24
Contacting support .............................................................................................................................................. 24
vi
1
Getting Started
Important safety information
A power cord is included with the monitor. If another cord is used, use only a power source and connection
appropriate for this monitor. For information on the correct power cord set to use with the monitor, refer to
the Product Notices provided in your documentation kit.
WARNING!
To reduce the risk of electric shock or damage to the equipment:
• Plug the power cord into an AC outlet that is easily accessible at all times.
• Disconnect power from the computer by unplugging the power cord from the AC outlet.
• If provided with a 3-pin attachment plug on the power cord, plug the cord into a grounded (earthed) 3-pin
outlet. Do not disable the power cord grounding pin, for example, by attaching a 2-pin adapter. The grounding
pin is an important safety feature.
For your safety, do not place anything on power cords or cables. Arrange them so that no one may
accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging from the electrical
outlet, grasp the cord by the plug.
To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation, setup,
posture, and health and work habits for computer users, and provides important electrical and mechanical
safety information. This guide is located on the web at http://www.hp.com/ergo.
CAUTION: For the protection of the monitor, as well as the computer, connect all power cords for the
computer and its peripheral devices (such as a monitor, printer, scanner) to some form of surge protection
device such as a power strip or uninterruptible power supply (UPS). Not all power strips provide surge
protection; the power strips must be specifically labeled as having this ability. Use a power strip whose
manufacturer offers a damage replacement policy so you can replace the equipment, if surge protection fails.
Use the appropriate and correctly sized furniture designed to properly support your HP LCD monitor.
WARNING! LCD monitors that are inappropriately situated on dressers, bookcases, shelves, desks, speakers,
chests, or carts may fall over and cause personal injury.
Care should be taken to route all cords and cables connected to the LCD monitor so that they cannot be pulled,
grabbed, or tripped over.
NOTE: This product is suitable for entertainment purposes. Consider placing the monitor in a controlled
luminous environment to avoid interference from surrounding light and bright surfaces that may cause
disturbing reflections from the screen.
Important safety information
1
Product features and components
Features
This product is a 62.23 cm (24.5 in) twisted nematic (TN) display with a 144 Hz refresh rate.
This product is an AMD FreeSync-qualified display, which allows you to enjoy PC gaming with smooth,
responsive, tear-free performance whenever a picture changes on the screen. The external source connected
to your display must have the FreeSync driver installed.
AMD FreeSync technology is designed to eliminate stuttering and tearing in games and videos by locking a
display’s refresh rate to the frame rate of the graphics card. Check with the manufacturer of your component
or system for specific capabilities.
IMPORTANT: AMD Radeon Graphics and/or AMD A-Series APU-compliant displays with DisplayPort/HDMI
Adaptive-Sync required. AMD 15.11 Crimson driver (or newer) required to support FreeSync over HDMI.
NOTE:
Adaptive refresh rates vary by display. More information is available at www.amd.com/freesync.
To enable FreeSync on the display, press the Menu button on the monitor to open the on-screen display
menu. Click Color Control, click Viewing Modes, click Gaming, and then click FreeSync.
The display features include the following:
●
62.23 cm (24.5 in) diagonal viewable area with 1920 × 1080 resolution, plus full-screen support for
lower resolutions
●
Tilt capability and easy viewing from sitting or standing position, or while moving from one side of the
monitor to the other
●
TN technology providing wide viewing angles with colors that maintain their integrity
●
HDMI (High-Definition Multimedia Interface) video input
●
DisplayPort video input
●
Security cable slot
●
Audio headphone/variable line-out jack
●
Convenient headphones storage hook on monitor stand
●
Plug and Play capability if supported by your operating system
●
On-screen display (OSD) adjustments in 10 languages for easy setup and screen optimization
●
My Display software for adjusting monitor settings through Windows
●
HDCP (High-bandwidth Digital Content Protection) used on digital inputs
●
In select regions, software and documentation optical disc provided with the monitor that includes
monitor drivers and product documentation
●
VESA mounting capability for attaching the display to a wall mount device or swing arm
●
USB 3.0 hub with one upstream port and two downstream ports
NOTE: For safety and regulatory information, refer to the Product Notices provided in your documentation
kit. To locate updates to the user guide for your product, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
2
Chapter 1 Getting Started
Side and bottom components on the rear panel
Item
Component
Function
1
Power button
When the monitor is off, press the button to turn on the monitor.
2
OK button
Press to open the OSD menu, select a menu item from the OSD, or close the OSD menu. An
indicator is activated above the OK button when the OSD menu is open.
3
Function buttons
Use these buttons to navigate through the OSD menu based on the indicators above the
buttons that are activated when the OSD menu is open.
NOTE: You can reconfigure the buttons in the OSD menu to quickly select the most commonly
used operations. See Assigning the Function buttons on page 16 for more information.
4
Security cable slot
Connects a security cable from the monitor to a stationary object
5
USB 3.x (2) (downstream)
Connect optional USB devices to the monitor.
6
USB 3.x (upstream)
Connects the USB hub cable from the source device to the monitor.
7
Power connector
Connects an AC adapter.
8
HDMI ports (2)
Connect the HDMI cables from source devices to the monitor.
9
DisplayPort
Connects the DisplayPort cable from the source device to the monitor.
10
Audio headphone/variable
line-out jack
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television
audio cable.
WARNING! To reduce the risk of personal injury, adjust the volume before using headphones,
earbuds, or a headset. For additional safety information, see the Product Notices provided on
the optical disc, if one is included with your product.
Product features and components
3
Stand components
Item
Component
1
Stand release button
2
Headphone storage hook
3
Cable management
Setting up the monitor
Use caution when setting up the monitor
To prevent damage to the monitor, do not touch the surface of the LCD panel. Pressure on the panel may
cause non-uniformity of color or disorientation of the liquid crystals. If this occurs the screen will not recover
to its normal condition.
If installing a stand, lay the monitor facedown on a flat surface covered with a protective sheet foam or
nonabrasive cloth. This prevents the screen from getting scratched or broken and prevents damage to the
front panel.
4
Chapter 1 Getting Started
Attaching the monitor stand
CAUTION:
damage.
The screen is fragile. Avoid touching or applying pressure to the screen; doing so can cause
TIP: Consider the placement of the display, because the bezel might cause interfering reflections from
surrounding light and bright surfaces.
1.
Lift the monitor from its box and place it facedown on a flat surface covered by a clean, dry cloth.
2.
Remove the base and neck of the stand from the box.
3.
Press the cable management feature (1) into place on the neck.
4.
To assemble the base and neck, align the base with the neck (2), insert the thumbscrew on the base into
the neck, and tighten the thumbscrew (3) securely.
5.
Attach the stand to the monitor by pressing the bracket (4) at the top of the stand onto the connector on
the back of the display head until the bracket clicks securely into place.
Setting up the monitor
5
Mounting the display head
You can remove the display head from the stand to install the display head on a wall, a swing arm, or other
mounting fixture.
NOTE:
This apparatus is intended to be supported by a UL- or CSA-Listed wall mount bracket.
CAUTION: This monitor supports the VESA industry-standard 100 mm mounting holes. To attach a thirdparty mounting solution to the display head, four 4 mm, 0.7 pitch, and 10 mm long screws are required.
Longer screws must not be used because they may damage the display head. It is important to verify that the
manufacturer’s mounting solution is compliant with the VESA standard and is rated to support the weight of
the display head. For best performance, it is important to use the power and video cables provided with the
monitor.
Removing the monitor stand
CAUTION: Before beginning to disassemble the monitor, be sure the monitor is turned off and all cables are
disconnected.
6
1.
Disconnect and remove all cables from the monitor.
2.
Lay the monitor facedown on a flat surface covered by a clean, dry cloth.
3.
Press down on the release latch (1) and slide the stand off the connector on the display head (2).
4.
Loosen the thumbscrew (3) and remove the base from the neck (4).
Chapter 1 Getting Started
Attaching the VESA mounting bracket
A VESA mounting bracket is included with the monitor for use when attaching the display head to a wall,
swing arm, or other mounting fixture.
1.
Remove the monitor stand. Refer to Removing the monitor stand on page 6.
2.
Press the connector on the VESA bracket onto the connector on the back of the display head until the
bracket clicks into place.
3.
To attach the display head to a swing arm or other mounting device, insert four mounting screws
through the holes on the mounting device and into the screw holes on the VESA bracket that was
installed on the rear of the display head.
IMPORTANT: Follow the mounting device manufacturer’s instructions when mounting the monitor to a
wall or swing arm.
IMPORTANT: For optimal monitor performance and screen clarity, do not rotate the monitor 90
degrees to portrait orientation.
Setting up the monitor
7
Connecting the cables
NOTE: The monitor ships with select cables. Not all cables shown in this section are included with the
monitor.
1.
Place the monitor in a convenient, well-ventilated location near the computer.
2.
Connect a video cable.
NOTE: The monitor will automatically determine which inputs have valid video signals. The inputs can
be selected through the on-screen display by pressing the Menu button and selecting Input Control.
8
●
Connect one end of a DisplayPort cable to the DisplayPort port on the rear of the monitor and the
other end to a DisplayPort port on the source device.
●
Connect one end of an HDMI cable to the HDMI port on the rear of the monitor and the other end to
an HDMI port on the source device.
Chapter 1 Getting Started
3.
Connect the Type-B connector of a USB upstream cable to the USB upstream port on the rear of the
monitor. Then connect the cable’s Type-A connector to a USB downstream port on the source device.
4.
Connect one end of the power cord to the AC adapter (1) and the other end to a grounded electrical
outlet (2), and then connect the AC adapter to the monitor (3).
WARNING!
To reduce the risk of electric shock or damage to the equipment:
Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.
Disconnect power from the equipment by unplugging the power cord from the electrical outlet.
For your safety, do not place anything on power cords or cables. Arrange them so that no one may
accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging from the
electrical outlet, grasp the cord by the plug.
Setting up the monitor
9
Connecting USB devices
There are two USB downstream ports and one USB upstream port on the rear of the monitor.
NOTE: You must connect the USB upstream cable from the source computer to the monitor to enable the
USB ports on the monitor. Refer to Step 3 in Connecting the cables on page 8.
Adjusting the monitor
Tilt the monitor panel forward or backward to set it to a comfortable eye level.
10
Chapter 1 Getting Started
Installing a security cable
A security cable is a key lock device that has a wire cable attached. You attach one end of the cable to your
desk (or other stationary object) and the other end of the cable to the security cable slot on the computer.
Secure the security cable lock with the key.
CAUTION: Use caution when adjusting the tilt, swivel, or height of the computer if a security cable is
installed. The cable or the lock may interfere with the adjustment.
Setting up the monitor
11
Turning on the monitor
1.
Press the power button on the source device to turn it on.
2.
Press the power button on the rear of the monitor to turn it on.
CAUTION: Burn-in image damage may occur on monitors that display the same static image on screen for a
prolonged period of time.* To avoid burn-in image damage on the monitor screen, you should always activate
a screen saver application or turn off the monitor when it is not in use for a prolonged period of time. Image
retention is a condition that may occur on all LCD screens. Monitors with a “burned-in image” are not covered
under the HP warranty.
* A prolonged period of time is 12 or more consecutive hours.
NOTE: If pressing the power button has no effect, the Power Button Lockout feature may be enabled. To
disable this feature, press and hold the monitor power button for 10 seconds.
NOTE: You can disable the power LED in the OSD menu. Press the Menu button on the rear of the monitor,
select Power Control, select Power LED, and then select Off.
When the monitor is powered on, a Monitor Status message is displayed for five seconds. The message shows
which input is the current active signal, the status of the auto-switch source setting (On or Off; factory default
is On), the current preset display resolution, and the recommended preset display resolution.
The monitor automatically scans the signal inputs for an active input and uses that input for the display.
12
Chapter 1 Getting Started
2
Using the monitor
Software and utilities
The optical disc, if one is included with the monitor, contains files that you can install on the computer. If you
do not have an optical drive, you can download the files from http://www.hp.com/support.
●
INF (Information) file
●
ICM (Image Color Matching) files (one for each calibrated color space)
●
My Display software
The setup information file
The INF file defines monitor resources used by Windows® operating systems to ensure monitor compatibility
with the computer’s graphics adapter.
This monitor is Windows Plug and Play compatible and the monitor will work correctly without installing the
INF file. Monitor Plug and Play compatibility requires that the computer’s graphic card is VESA DDC2–
compliant and that the monitor connects directly to the graphics card. Plug and Play does not work through
separate BNC-type connectors or through distribution buffers/boxes.
The Image Color Matching file
The ICM files are data files that are used in conjunction with graphics programs to provide consistent color
matching from monitor screen to printer, or from scanner to monitor screen. This file is activated from within
graphics programs that support this feature.
NOTE: The ICM color profile is written in accordance with the International Color Consortium (ICC) Profile
Format specification.
Installing the INF and ICM files
After you determine that you need to update, use one of the following methods to install the files.
Installing from the optical disc (available in select regions)
To install the INF and ICM files on the computer from the optical disc, if one is provided:
1.
Insert the optical disc into the computer optical drive. The optical disc menu is displayed.
2.
View the HP Monitor Software Information file.
3.
Select Install Monitor Driver Software.
4.
Follow the on-screen instructions.
5.
Ensure that the proper resolution and refresh rates appear in the Windows Display control panel.
Software and utilities
13
Downloading from the web
If you do not have a computer or source device with an optical drive, you can download the latest version of
INF and ICM files from the HP monitors support website.
1.
Go to http://www.hp.com/support.
2.
Select Get software and drivers.
3.
Follow the on-screen instructions to select your monitor and download the software.
Using My Display software
Use My Display software to choose preferences for optimum viewing. You can select settings for gaming,
movies, photo editing, or just working on documents and spreadsheets. You can also easily adjust settings
such as brightness, color, and contrast using My Display software.
Downloading the software
To download the My Display software:
1.
Go to http://www.hp.com/support.
2.
Select Get software and drivers, and then follow the on-screen instructions to select your monitor and
download the software.
Using the software
To use the My Display software, select the HP My Display icon on the taskbar and refer to the software Help.
Using the on-screen display (OSD) menu
Use the on-screen display (OSD) to adjust the screen image based on your viewing preferences. You can
access and make adjustments in the OSD using the buttons on the right side of the display or the buttons on
the remote control.
To access the OSD and make adjustments, do the following:
1.
If the monitor is not already on, press the power button to turn on the monitor.
2.
To access the OSD menu, press one of the three Function buttons to activate the buttons. Then press the
Menu button to open the OSD.
3.
Use the three Function buttons to navigate, select, and adjust the menu choices. The on-screen button
labels vary depending on which menu or submenu is active.
The following table lists the menu selections in the OSD main menu.
14
Main Menu
Description
Brightness
Adjusts the brightness level of the screen. The factory default range is 90.
Contrast
Adjusts the contrast level of the screen. The factory default range is 80.
Color Control
Selects and adjusts the screen color.
Input Control
Selects the video input signal.
Image Control
Adjusts the screen image.
Chapter 2 Using the monitor
Main Menu
Description
Power Control
Adjusts the power settings.
Menu Control
Adjusts the on-screen display (OSD) controls.
Management
Adjusts the DDC/CI settings and returns all OSD menu settings to the factory default settings,
selects the language.
Information
Selects and displays important information about the monitor.
Exit
Exits the OSD menu screen.
Selecting a faster response time for gaming
You may choose to set a faster response time.
1.
Press the Menu button to open the OSD menu.
2.
Select Image Control and then select Response Time.
3.
Select one of the following levels from the Response Time menu:
Level 1 (Default)
Level 2 (Fast)
Level 3
Level 4
Level 5 (Fastest)
NOTE: The default response time for the monitor is 7 ms. The response time can be adjusted to as
little as 1 ms in the display menu. All performance specifications represent the typical specifications
provided by HP’s component manufacturers; actual performance may vary either higher or lower.
Using the on-screen display (OSD) menu
15
Assigning the Function buttons
Pressing one of the three front Function buttons activates the buttons and displays the icons above the
buttons. The factory default button icons and functions are shown below.
Button
Function
OK
Opens the OSD (on-screen display) menu.
Information
Opens the Information menu.
(Function button 1 assignable)
Viewing Mode
Switches monitor to preset view modes.
(Function button 2 assignable)
Next Active Input
Switches to the next video input source.
(Function button 3 assignable)
You can change the Function buttons from their default values so that when the buttons are activated you can
quickly access commonly used menu items.
To assign the Function buttons:
1.
Press one of the three Function buttons to activate the buttons, and then press the Menu button to open
the OSD.
2.
In the OSD menu, select Menu Control, select Assign Buttons, and then select one of the available
options for the button you want to assign.
NOTE: You can reassign only the three Function buttons. You can not reassign the Menu button or the power
button.
16
Chapter 2 Using the monitor
Adjusting to Low Blue Light Mode
Decreasing the blue light emitted by the display reduces the blue light exposure to your eyes. This monitor
allows you to select a setting to reduce blue light output and create a more relaxing and less stimulating
image while reading content on the screen.
To adjust the blue light output from the display:
1.
Press the Menu button, select Color Control, and then select Viewing Modes.
2.
Select your desired setting:
●
Low Blue Light: reduces blue light for improved eye comfort
●
Reading: optimizes blue light and brightness for indoor viewing
●
Night: adjusts to the lowest blue light and reduces the impact on sleep
3.
Select Save and Return to save your setting and close the Viewing Modes menu. Select Cancel if you
don’t want to save the setting.
4.
Select Exit from the Main menu.
NOTE: To reduce the risk of serious injury, read the Safety & Comfort Guide provided with your user
guides. It describes proper workstation setup, posture, health, and work habits for computer users. The
Safety & Comfort Guide also provides important electrical and mechanical safety information. The
Safety & Comfort Guide is also available on the web at http://www.hp.com/ergo.
Using Auto-Sleep Mode
The display supports an OSD option called Auto-Sleep Mode that allows you to enable or disable a reduced
power state for the display. When Auto-Sleep Mode is enabled (enabled by default), the monitor will enter a
reduced power state when the host PC signals low power mode (absence of either horizontal or vertical sync
signal).
Upon entering this reduced power state mode, the monitor screen is blanked, the backlight is turned off, and
the power LED indicator turns amber. The monitor draws less than 0.5 W of power when in this reduced power
mode. The monitor will wake from the sleep mode when the host PC sends an active signal to the monitor (for
example, if you activate the mouse or keyboard).
You can disable the Auto-Sleep Mode in the OSD. Press the Menu button on the rear to open the OSD. In the
OSD, select Power Control, select Auto-Sleep Mode, and then select Off.
Adjusting to Low Blue Light Mode
17
3
Support and troubleshooting
Solving common problems
The following table lists possible problems, the possible cause of each problem, and the recommended
solutions.
Problem
Possible Cause
Solution
Screen is blank or video is
flashing.
Power cord is disconnected.
Connect the power cord.
Power is off.
Press the rear panel power button.
NOTE: If pressing the power button has no effect, press and
hold the power button for 10 seconds to disable the Power
Button Lockout feature.
Video cable is improperly connected.
Connect the video cable properly. Refer to Connecting the
cables on page 8 for more information.
System is in sleep mode.
Press any key on the keyboard or move the mouse to
inactivate the screen blanking utility.
Video card is incompatible.
Open the OSD menu and select the Input Control menu. Set
Auto-Switch Input to Off and manually select the input.
Image appears blurred,
indistinct, or too dark.
Brightness setting is too low.
Open the OSD menu and select Brightness to adjust the
brightness scale as needed.
Check Video Cable is
displayed on screen.
Monitor video cable is disconnected.
Connect the appropriate video signal cable between the
computer and monitor. Be sure that the computer power is off
while connecting the video cable.
Input Signal Out of Range is
displayed on screen.
Video resolution and/or refresh rate
are set higher than the monitor
supports.
Change the settings to a supported setting (see Preset display
resolutions on page 22).
The monitor is off but it did
not seem to enter into a lowpower sleep mode.
The monitor's power saving control is
disabled.
Open the OSD menu and select Power Control, select AutoSleep Mode, and then set auto-sleep to On.
OSD Lockout is displayed.
The monitor's OSD Lockout function
is enabled.
Press and hold the Menu button on the rear panel for 10
seconds to disable the OSD Lockout function.
Power Button Lockout is
displayed.
The monitor's Power Button Lockout
function is enabled.
Press and hold the power button for 10 seconds to unlock the
power button function.
Button lockouts
Holding down the power button or Menu button for ten seconds will lock out the functionality of the buttons.
You can restore the functionality by holding the buttons down again for ten seconds. This functionality is only
available when the display is powered on, displaying an active signal, and the OSD is not active.
18
Chapter 3 Support and troubleshooting
Product support
For additional information on using your monitor, go to http://www.hp.com/support. Select the appropriate
support category, and then follow the on-screen instructions.
NOTE:
The monitor user guide, reference material, and drivers are all available at this location.
Here you can:
●
Chat online with an HP technician
NOTE: When support chat is not available in a particular language, it is available in English.
●
Locate an HP service center
Preparing to call technical support
If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical
support. Have the following information available when you call:
●
Monitor model number
●
Monitor serial number
●
Purchase date on invoice
●
Conditions under which the problem occurred
●
Error messages received
●
Hardware configuration
●
Name and version of the hardware and software you are using
Locating the rating label
The rating label on the monitor provides the product number and serial number. You may need these
numbers when contacting HP about the monitor model. The rating label is located on the bottom of the
display head.
Product support
19
4
Maintaining the monitor
Maintenance guidelines
To enhance the performance and extend the life of the monitor:
●
Do not open the monitor cabinet or attempt to service this product yourself. Adjust only those controls
that are covered in the operating instructions. If the monitor is not operating properly or has been
dropped or damaged, contact an authorized HP dealer, reseller, or service provider.
●
Use only a power source and connection appropriate for this monitor, as indicated on the label/back
plate of the monitor.
●
Be sure the total ampere rating of the products connected to the outlet does not exceed the current
rating of the electrical outlet, and the total ampere rating of the products connected to the cord does
not exceed the rating of the cord. Look on the power label to determine the ampere rating (AMPS or A)
for each device.
●
Install the monitor near an outlet that you can easily reach. Disconnect the monitor by grasping the plug
firmly and pulling it from the outlet. Never disconnect the monitor by pulling the cord.
●
Turn the monitor off when not in use. You can substantially increase the life expectancy of the monitor
by using a screen saver program and turning off the monitor when not in use.
NOTE: Monitors with a “burned-in image” are not covered under the HP warranty.
●
Slots and openings in the cabinet are provided for ventilation. These openings must not be blocked or
covered. Never push objects of any kind into cabinet slots or other openings.
●
Do not drop the monitor or place it on an unstable surface.
●
Do not allow anything to rest on the power cord. Do not walk on the cord.
●
Keep the monitor in a well-ventilated area, away from excessive light, heat or moisture.
●
When removing the monitor stand, you must lay the monitor facedown on a soft area to prevent it from
getting scratched, defaced, or broken.
Cleaning the monitor
1.
Turn off the monitor and unplug the power cord from the back of the unit.
2.
Dust the monitor by wiping the screen and the cabinet with a soft, clean antistatic cloth.
3.
For more difficult cleaning situations, use a 50/50 mix of water and Isopropyl alcohol.
CAUTION: Spray the cleaner onto a cloth and use the damp cloth to gently wipe the screen surface. Never
spray the cleaner directly on the screen surface. It may run behind the bezel and damage the electronics.
CAUTION: Do not use cleaners that contain any petroleum based materials such as benzene, thinner, or any
volatile substance to clean the monitor screen or cabinet. These chemicals may damage the monitor.
Shipping the monitor
Keep the original packing box in a storage area. You may need it later if you move or ship the monitor.
20
Chapter 4 Maintaining the monitor
A
Technical specifications
NOTE: All specifications represent the typical specifications provided by HP's component manufacturers;
actual performance may vary either higher or lower.
For the latest specifications or additional specifications on this product, go to http://www.hp.com/go/
quickspecs/ and search for your specific display model to find the model-specific QuickSpecs.
Specification
Measurement
Display, wide-screen
62.23 cm
Type
TN FHD
Viewable image size
62.23 cm, diagonal
Tilt
-5° to 23°
24.5 in
24.5 in, diagonal
Weight
Without stand
3.63 kg
8 lb
With stand
4.6 kg
10.14 lb
Height
40.79 cm
16.07 in
Depth
22.75 cm
8.96 in
Width
56.90 cm
22.42 in
Maximum graphic resolution
1920 × 1080
Optimum graphic resolution
1920 × 1080
Pixel pitch
0.2832 mm x 0.2802 mm
Pixels per inch
89.915 PPI
Horizontal frequency
30 kHz ~ 144 kHz
Vertical frequency
42 Hz ~ 144 Hz
Response time
The default response time for the monitor is 7 ms. The
response time can be adjusted to as low as 1 ms in the
display menu. All performance specifications represent the
typical specifications provided by HP’s component
manufacturers; actual performance may vary either higher
or lower.
Dimensions (including stand)
Environmental requirements
Temperature
Operating temperature
5°C to 35°C
41°F to 95°F
Storage temperature
-20°C to 60°C
-4°F to 140°F
Relative humidity
20% to 70%
Altitude
Operating
0 m to 5,000 m
0 ft to 16,400 ft
21
Specification
Measurement
Storage
0 m to 12,192 m
Power source
0 ft to 40,000 ft
100 V ac to 240 V ac 50/60 Hz
Measured power consumption
Full power
40 W
Typical settings
30 W
Sleep
<0.5 W
Off
<0.3 W
Input terminal
Two HDMI connectors, one DisplayPort connector
Preset display resolutions
The display resolutions listed below are the most commonly used modes and are set as factory defaults. This
monitor automatically recognizes these preset modes and they will appear properly sized and centered on the
screen.
22
Preset
Pixel format
Horz freq (kHz)
Vert freq (Hz)
1
640 × 480
31.47
60
2
720 × 400
31.47
70
3
800 × 600
37.88
60
4
1024 × 768
48.36
60
5
1280 × 720
45
60
6
1280 × 800
49.70
60
7
1280 × 1024
63.98
60
1366 × 768
48
60
8
1440 × 900
55.94
60
9
1600 × 900
60
60
10
1680 × 1050
65.29
60
11
1920 × 1080
67.50
60
13
1920 × 1080
325.10
144
Preset
Timing name
Pixel format
Horz freq (kHz)
Vert freq (Hz)
1
480p
720 × 480
31.469
60
2
576p
720 × 576
31.25
50
3
720p50
1280 × 720
37.5
50
4
720p60
1280 × 720
45
60
Appendix A Technical specifications
Preset
Timing name
Pixel format
Horz freq (kHz)
Vert freq (Hz)
5
1080p60
1920 × 1080
67.5
60
6
1080p50
1920 × 1080
56.25
50
Entering user modes
The video controller signal may occasionally call for a mode that is not preset if:
●
You are not using a standard graphics adapter.
●
You are not using a preset mode.
If this occurs, you may need to readjust the parameters of the monitor screen by using the on-screen display.
Your changes can be made to any or all of these modes and saved in memory. The monitor automatically
stores the new setting, and then recognizes the new mode just as it does a preset mode. In addition to the
factory preset modes, there are at least 10 user modes that can be entered and stored.
Power adapter
Manufacturer
Model number
Power supply rating
Delta
TPC-DA58
19.5 V dc @ 3.33 A – 65 W
Energy saver feature
The monitor supports a reduced power state. The reduced power state will be entered into if the monitor
detects the absence of either the horizontal sync signal and/or the vertical sync signal. Upon detecting the
absence of these signals, the monitor screen is blanked, the backlight is turned off, and the power light turns
amber. When the monitor is in the reduced power state, the monitor will utilize <0.5 watts of power. There is
a brief warm-up period before the monitor will return to its normal operating state.
Refer to the computer manual for instructions on setting the energy saver mode (sometimes called power
management feature).
NOTE: The above power saver feature only works when connected to computers that have energy saver
modes.
By selecting the settings in the monitor's Sleep Timer utility, you can also program the monitor to enter into
the reduced power state at a predetermined time. When the monitor's Sleep Timer utility causes the monitor
to enter the reduced power state, the power light blinks amber.
Power adapter
23
B
Accessibility
HP designs, produces, and markets products and services that can be used by everyone, including people with
disabilities, either on a stand-alone basis or with appropriate assistive devices.
Supported assistive technologies
HP products support a wide variety of operating system assistive technologies and can be configured to work
with additional assistive technologies. Use the Search feature on your source device that is connected to the
monitor to locate more information about assistive features.
NOTE: For additional information about a particular assistive technology product, contact customer support
for that product.
Contacting support
We are constantly refining the accessibility of our products and services and welcome feedback from users. If
you have an issue with a product or would like to tell us about accessibility features that have helped you,
please contact us at (888) 259-5707, Monday through Friday, 6 a.m. to 9 p.m. Mountain Time. If you are deaf
or hard-of-hearing and use TRS/VRS/WebCapTel, contact us if you require technical support or have
accessibility questions by calling (877) 656-7058, Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
24
Appendix B Accessibility
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