IP Office 5410 Quick Reference Guide IP Office 5410 Quick Reference Guide Programmable Buttons The programmable buttons enable you to access a range of IP Office system features. Some of these features are available by default, others can only be programmed by your system administrator. Contact your system administrator for more information. This guide covers the basic functionality of your IP Office 5410 phone. Admin and Admin1 are two functions that enable you to program the most frequently used features against other feature buttons. The programmable features that are available via Admin and Admin1 are: The diagram below shows the main phone features: Admin Name Acct AD Admin AutCB CFrwd CPark CPkUp Dir DPkUp GrpPg HFAns HGNS+ Description Account Code Entry Abbreviated Dial Self-Administer Automatic Callback Call Forwarding All Call Park Call Pickup Directory Directed Call Pickup Group Paging Internal Auto-Answer Set Hunt Group Night Service Admin Name Park Prog SAC Spres Timer TmDay Admin1 Name Park <User> <Group> Flash AD For more information on your phone settings and features, see the "IP Office 2410 and 5410 User Guide". Description Call Park to Other Extension Abbreviate Dial Program Send All Calls AD Suppress Timer Time of Day Description Park User Group Hook Flash Abbreviated Dial Default Short Codes You can access a variety of system features by dialling short codes. The following table shows the default short codes. For a full list of your phone’s default short codes, see the "IP Office 2410 and 5410 User Guide". Replace N, where shown, with an appropriate number. For example, *07*N#, where N is the extension to which you want your calls forwarded to, when you have forwarding switched on. Short Code *00 *01 *02 *03 *04 *05 *06 *07*N# *08 *09 *10*N# *11*N# *12*N# *13*N# *14*N# *17 *18 *19 *20*N# *21*N# *29 Description Cancel All Forwarding Forward Unconditional On Forward Unconditional Off Forward On Busy On Forward On Busy Off Forward On No Answer On Forward On No Answer Off Forward to Number Do Not Disturb On Do Not Disturb Off Do Not Disturb Exception Add Do Not Disturb Exception Delete Follow Me Here Follow Me Here Cancel Follow Me To Voicemail Collect Voicemail On Voicemail Off Set Hunt Group Night Service Clear Hunt Group Night Service Toggle Calls Short Code *30 *31 *32*N# *33*N# *34 *35*N# *36 *37*N# *38*N# *39 *40 *41 *45*N# *46 *47 *48 *49 *50 *51 *53*N# *57*N# Description Call Pick Up Any Call Pick Up Group Call Pick Up Extension Call Queue Hold Music Extn Login Extn Logout Park Call Ride Call Relay On Relay Off Relay Pulse Call Steal Call Steal Conference Add Voicemail Ringback On Voicemail Ringback Off Forward Hunt Group Calls On Forward Hunt Group Calls Off Call Pickup Members Forward On Busy Number Further information about Avaya IP Office is available from www.avaya.com/support and also from http://marketingtools.avaya.com/knowledgebase/. Reference: 15-601128 Issue 2 (22 November 2006) 1 Feature Buttons/Display 10 Redial 2 Message Waiting Lamp 11 Dialling Pad 3 Page Left/Right 12 Volume Controls 4 Softkey 13 Handset/Headset Socket 5 Messages 14 Mute 6 Hold 15 Headset 7 Transfer 16 Speaker 8 Conference 17 Exit 9 Drop IP Office 5410 Quick Reference Guide Answering Incoming Calls • Pick up the handset or press Redial to use the speakerphone. To redial a previously dialed number, press REDIAL the last 6 dialed numbers are displayed. Press and to see more (up to 10 numbers are stored). When you have located the required number, press the associated feature button to redial. to use the speakerphone. To redial the last number dialed, press Making a Call • • Pick up the handset or press Dial the number, including any outside line digits and/or area codes. To retrieve your voicemail, press • MESSAGES or, if Visual Voice is configured, press Voice. For more information about Visual Voice see the "IP Office 2410 and 5410 User Guide". Hold • • To place a call on hold, press To retrieve a held call, press • HOLD. corresponding to the held call. To Dial a speed dial: 1. Press any softkey, then press SpDial to display your speed dials. If there are more and to see more. stored numbers than can be displayed on one screen, press 2. When the speed dial you require is shown, press name. Your phone dials the number automatically. With the call active, press TRANSFER. The call is placed on hold; hear a dial tone. Dial the number you want to transfer the call to. 2. corresponding to the held call. SpDial and then press Add. Press The cursor, a | symbol, is displayed in the name field. Each key is marked with the letters it provides. Depending on the character you require, you may have to press the key more than once. For example: The 2 key is also marked as A, B and C. To enter a C, press the key until C is displayed. If the next character you want is on the same key, press and then enter the next character. 3. Press Number. The cursor is displayed in the Number field. Enter the number or extension number. and then enter the next number. If the next number you want is on the same key, press 4. Press OR To announce the call, remain on the line and wait for an answer. Announce the call and hang up. corresponding to the held call. If the line is busy or if no one answers, press Conference 1. To establish a conference call, dial the first party and wait for an answer. 2. Press CONFERENCE. The current call is placed on hold, tone. Dial the number of the next party and wait for an answer. 3. is displayed and you hear a dial • Speakerphone • To use the speakerphone, press press • • and . Make or answer the call. To adjust the volume, . To end the call, press again. To switch Do Not Disturb on, dial *08. An N is displayed. To switch Do Not Disturb off, dial *09. Mute • • To prevent the other person on the line from hearing you, press To reinstate two-way conversation, press • and hang up the handset. Do Not Disturb • 1. To add a short code to a speed dial, press 2. 3. In the name field, enter the short code name. For example, Voicemail. In the number field, enter the prefix * and the short code number. For example, *17 (the short code for voicemail). SpDial. To divert calls at another extension using the Follow Me codes, dial *12*N# (where N is your extension number). All calls to your extension will be diverted to the extension you are using. To redirect your calls back to your own extension, dial *13*N#. To divert calls at your own extension, dial *14*N# (where N is the extension to which you want your calls diverted). To cancel divert calls from your own extension, dial *14*#. Call Forwarding To change from speakerphone to handset, pick up the handset and continue talking. To change from handset to speakerphone, press Save. To Add a short code to a speed dial: Diverting Calls 4. To add the new party to the call, press CONFERENCE again. 5. Repeat Steps 2 to 4 to add further participants. To drop yourself from the conference, hang up. • • adjacent to the speed dial To Add a speed dial: is displayed and you To transfer without announcing the call, if the line is free, hang up. If the line is busy or if no one answers, press or 1. 2. Transferring a Call 1. REDIAL twice. Speed Dials Accessing Voicemail • IP Office 5410 Quick Reference Guide MUTE. MUTE again. Note: The short codes documented in this guide refer to the use of default short codes only. • • • To set the number to which your calls are forwarded, dial *07*201# (forwarding to 201 in this example). To switch Forward Unconditional On, dial *01. A D is displayed. To switch it off, dial *02. To switch Forward On Busy On, dial *03. To switch it off, dial *04. To switch Forward On No Answer On, dial *05. To switch it off, dial *06.