IP Office 5410 Quick Reference Guide - SCTI

IP Office 5410 Quick Reference Guide
IP Office 5410 Quick Reference Guide
Programmable Buttons
The programmable buttons enable you to access a range of IP Office system features. Some of these
features are available by default, others can only be programmed by your system administrator. Contact
your system administrator for more information.
This guide covers the basic functionality of your IP Office 5410 phone.
Admin and Admin1 are two functions that enable you to program the most frequently used features against
other feature buttons. The programmable features that are available via Admin and Admin1 are:
The diagram below shows the main phone features:
Admin Name
Acct
AD
Admin
AutCB
CFrwd
CPark
CPkUp
Dir
DPkUp
GrpPg
HFAns
HGNS+
Description
Account Code Entry
Abbreviated Dial
Self-Administer
Automatic Callback
Call Forwarding All
Call Park
Call Pickup
Directory
Directed Call Pickup
Group Paging
Internal Auto-Answer
Set Hunt Group Night Service
Admin Name
Park
Prog
SAC
Spres
Timer
TmDay
Admin1 Name
Park
<User>
<Group>
Flash
AD
For more information on your phone settings and features, see the "IP Office 2410 and 5410 User Guide".
Description
Call Park to Other Extension
Abbreviate Dial Program
Send All Calls
AD Suppress
Timer
Time of Day
Description
Park
User
Group
Hook Flash
Abbreviated Dial
Default Short Codes
You can access a variety of system features by dialling short codes. The following table shows the default
short codes. For a full list of your phone’s default short codes, see the "IP Office 2410 and 5410 User
Guide".
Replace N, where shown, with an appropriate number. For example, *07*N#, where N is the extension to
which you want your calls forwarded to, when you have forwarding switched on.
Short Code
*00
*01
*02
*03
*04
*05
*06
*07*N#
*08
*09
*10*N#
*11*N#
*12*N#
*13*N#
*14*N#
*17
*18
*19
*20*N#
*21*N#
*29
Description
Cancel All Forwarding
Forward Unconditional On
Forward Unconditional Off
Forward On Busy On
Forward On Busy Off
Forward On No Answer On
Forward On No Answer Off
Forward to Number
Do Not Disturb On
Do Not Disturb Off
Do Not Disturb Exception Add
Do Not Disturb Exception Delete
Follow Me Here
Follow Me Here Cancel
Follow Me To
Voicemail Collect
Voicemail On
Voicemail Off
Set Hunt Group Night Service
Clear Hunt Group Night Service
Toggle Calls
Short Code
*30
*31
*32*N#
*33*N#
*34
*35*N#
*36
*37*N#
*38*N#
*39
*40
*41
*45*N#
*46
*47
*48
*49
*50
*51
*53*N#
*57*N#
Description
Call Pick Up Any
Call Pick Up Group
Call Pick Up Extension
Call Queue
Hold Music
Extn Login
Extn Logout
Park Call
Ride Call
Relay On
Relay Off
Relay Pulse
Call Steal
Call Steal
Conference Add
Voicemail Ringback On
Voicemail Ringback Off
Forward Hunt Group Calls On
Forward Hunt Group Calls Off
Call Pickup Members
Forward On Busy Number
Further information about Avaya IP Office is available from www.avaya.com/support and also from
http://marketingtools.avaya.com/knowledgebase/.
Reference: 15-601128
Issue 2 (22 November 2006)
1
Feature Buttons/Display
10
Redial
2
Message Waiting Lamp
11
Dialling Pad
3
Page Left/Right
12
Volume Controls
4
Softkey
13
Handset/Headset Socket
5
Messages
14
Mute
6
Hold
15
Headset
7
Transfer
16
Speaker
8
Conference
17
Exit
9
Drop
IP Office 5410 Quick Reference Guide
Answering Incoming Calls
•
Pick up the handset or press
Redial
to use the speakerphone.
To redial a previously dialed number, press
REDIAL the last 6 dialed numbers are displayed. Press
and
to see more (up to 10 numbers are stored). When you have located the required number, press
the associated feature button to redial.
to use the speakerphone.
To redial the last number dialed, press
Making a Call
•
•
Pick up the handset or press
Dial the number, including any outside line digits and/or area codes.
To retrieve your voicemail, press
•
MESSAGES or, if Visual Voice is configured, press
Voice.
For more information about Visual Voice see the "IP Office 2410 and 5410 User Guide".
Hold
•
•
To place a call on hold, press
To retrieve a held call, press
•
HOLD.
corresponding to the held call.
To Dial a speed dial:
1.
Press
any softkey, then press
SpDial to display your speed dials. If there are more
and
to see more.
stored numbers than can be displayed on one screen, press
2.
When the speed dial you require is shown, press
name. Your phone dials the number automatically.
With the call active, press
TRANSFER. The call is placed on hold;
hear a dial tone. Dial the number you want to transfer the call to.
2.
corresponding to the held call.
SpDial and then press
Add.
Press
The cursor, a | symbol, is displayed in the name field. Each key is marked with the letters it
provides. Depending on the character you require, you may have to press the key more than
once.
For example: The 2 key is also marked as A, B and C. To enter a C, press the key until C is
displayed.
If the next character you want is on the same key, press
and then enter the next character.
3.
Press
Number. The cursor is displayed in the Number field.
Enter the number or extension number.
and then enter the next number.
If the next number you want is on the same key, press
4.
Press
OR
To announce the call, remain on the line and wait for an answer. Announce the call and hang up.
corresponding to the held call.
If the line is busy or if no one answers, press
Conference
1.
To establish a conference call, dial the first party and wait for an answer.
2.
Press
CONFERENCE. The current call is placed on hold,
tone.
Dial the number of the next party and wait for an answer.
3.
is displayed and you hear a dial
•
Speakerphone
•
To use the speakerphone, press
press
•
•
and
. Make or answer the call. To adjust the volume,
. To end the call, press
again.
To switch Do Not Disturb on, dial *08. An N is displayed. To switch Do Not Disturb off, dial *09.
Mute
•
•
To prevent the other person on the line from hearing you, press
To reinstate two-way conversation, press
•
and hang up the handset.
Do Not Disturb
•
1.
To add a short code to a speed dial, press
2.
3.
In the name field, enter the short code name. For example, Voicemail.
In the number field, enter the prefix * and the short code number. For example, *17 (the short
code for voicemail).
SpDial.
To divert calls at another extension using the Follow Me codes, dial *12*N# (where N is your
extension number). All calls to your extension will be diverted to the extension you are using. To redirect your calls back to your own extension, dial *13*N#.
To divert calls at your own extension, dial *14*N# (where N is the extension to which you want your
calls diverted). To cancel divert calls from your own extension, dial *14*#.
Call Forwarding
To change from speakerphone to handset, pick up the handset and continue talking.
To change from handset to speakerphone, press
Save.
To Add a short code to a speed dial:
Diverting Calls
4.
To add the new party to the call, press
CONFERENCE again.
5.
Repeat Steps 2 to 4 to add further participants.
To drop yourself from the conference, hang up.
•
•
adjacent to the speed dial
To Add a speed dial:
is displayed and you
To transfer without announcing the call, if the line is free, hang up. If the line is busy or if no one
answers, press
or
1.
2.
Transferring a Call
1.
REDIAL twice.
Speed Dials
Accessing Voicemail
•
IP Office 5410 Quick Reference Guide
MUTE.
MUTE again.
Note: The short codes documented in this guide refer to the use of default short codes only.
•
•
•
To set the number to which your calls are forwarded, dial *07*201# (forwarding to 201 in this
example).
To switch Forward Unconditional On, dial *01. A D is displayed. To switch it off, dial *02.
To switch Forward On Busy On, dial *03. To switch it off, dial *04.
To switch Forward On No Answer On, dial *05. To switch it off, dial *06.
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