New Vehicle Limited Warranty for United Arab Emirates (UAE)

Cover.fm Page 1 Wednesday, March 30, 2016 12:12 PM
MODEL S
MODEL X
NEW VEHICLE LIMITED WARRANTY
UNITED ARAB EMIRATES
©2012-2017 TESLA, INC.
All information in this document and all vehicle software is subject to copyright and other intellectual property
rights of Tesla, Inc. and its licensors. This material may not be modified, reproduced or copied, in whole or in part,
without the prior written permission of Tesla, Inc. and its licensors. Additional information is available upon
request. The following are trademarks or registered trademarks of Tesla, Inc. in the United States and other
countries:
TESLA
TESLA MOTORS
TESLA
ROADSTER
MODEL S
MODEL 3
MODEL X
Contents
General Warranty Provisions...................................................................2
Who is the Warrantor?.......................................................................................................................................................2
What Vehicles are Covered?............................................................................................................................................2
Multiple Warranty Conditions......................................................................................................................................... 2
Limitations and Disclaimers.............................................................................................................................................2
Arbitration of Disputes...................................................................................................................................................... 2
Your Rights Under Law......................................................................................................................................................2
Ownership Transfer............................................................................................................................................................. 3
Who Can Enforce this New Vehicle Limited Warranty?........................................................................................3
When Does the Warranty Period Begin and End?..................................................................................................3
Warranty Coverage.................................................................................. 4
Basic Vehicle Limited Warranty..................................................................................................................................... 4
Supplemental Restraint System Limited Warranty................................................................................................ 4
Battery and Drive Unit Limited Warranty...................................................................................................................4
Exclusions and Limitations......................................................................6
Warranty Limitations..........................................................................................................................................................6
Additional Limitations and Exclusions........................................................................................................................ 6
Voided Warranty.................................................................................................................................................................. 7
Damages..................................................................................................................................................................................7
Obtaining Warranty Service....................................................................9
Payment of Tax for Repairs..............................................................................................................................................9
Reasonable Time for Repairs.......................................................................................................................................... 9
Roadside Assistance...........................................................................................................................................................9
Modifications and Waivers............................................................................................................................................... 9
Warranty Enforcement Laws and Dispute Resolution........................11
Dispute Resolution..............................................................................................................................................................11
General Warranty Provisions
Tesla Motors, Inc. and Tesla Motors Netherlands B.V., Dubai Branch, (“Tesla”) will provide repairs to
the vehicle during the applicable warranty period in accordance with the terms, conditions, and
limitations defined in this New Vehicle Limited Warranty
Who is the Warrantor?
Tesla Motors
Netherlands B.V.
Dubai Branch
License No. 775475
Attention: Vehicle Service
What Vehicles are Covered?
This New Vehicle Limited Warranty applies to vehicles sold by Tesla in United Arab Emirates
(UAE). For purposes of this New Vehicle Limited Warranty, UAE is defined as all areas of the
United Arab Emirates. Any subsequent purchasers or transferees must return to UAE in order to
obtain warranty service, regardless of the country in which such purchaser or transferee may have
purchased the vehicle.
Multiple Warranty Conditions
This New Vehicle Limited Warranty contains warranty terms and conditions that may vary
depending on the part or system covered. A warranty for specific parts or systems is governed by
the coverage set forth in that warranty section as well as other provisions in this New Vehicle
Limited Warranty.
Limitations and Disclaimers
THIS NEW VEHICLE LIMITED WARRANTY IS THE ONLY EXPRESS WARRANTY MADE IN
CONNECTION WITH YOUR TESLA VEHICLE. Implied and express warranties and conditions
arising under applicable laws, if any, including, but not limited to, implied warranties and
conditions of merchantability or merchantable quality, fitness for a particular purpose, durability,
or those arising by a course of dealing or usage of trade, are disclaimed to the fullest extent
allowable by law, or limited in duration to the term of this New Vehicle Limited Warranty. Some
laws do not allow limitations on implied warranties or conditions and/or how long an implied
warranty or condition lasts, so the above limitations may not apply to you.
The performance of necessary repairs and parts replacement by Tesla is the exclusive remedy
under this New Vehicle Limited Warranty or any implied warranties. Tesla does not authorize any
person or entity to create for it any other obligations or liability in connection with this New
Vehicle Limited Warranty. The decision of whether to repair or replace a part or to use a new,
reconditioned, or remanufactured part will be made by Tesla, in its sole discretion.
Arbitration of Disputes
Any dispute, claim or controversy between you and Tesla arising out of, or related to, this New
Vehicle Limited Warranty is subject to binding arbitration on an individual basis in accordance
with the terms of the arbitration provision in your Tesla Motor Vehicle Purchase Agreement.
Your Rights Under Law
This New Vehicle Limited Warranty gives you specific legal rights. You may also have other rights
that vary throughout UAE.
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New Vehicle Limited Warranty for UAE
General Warranty Provisions
Ownership Transfer
This New Vehicle Limited Warranty is transferable at no cost to any person(s) who subsequently
and lawfully assume(s) ownership of the vehicle after the first retail purchaser within the
described limitations of this New Vehicle Limited Warranty (“subsequent purchaser”).
Who Can Enforce this New Vehicle Limited Warranty?
The first retail purchaser, or subsequent purchaser, of a new vehicle sold in UAE, titled or
registered in the name of the first retail purchaser, or subsequent purchaser, according to the laws
of UAE, can enforce this New Vehicle Limited Warranty subject to the terms of this New Vehicle
Limited Warranty.
When Does the Warranty Period Begin and End?
This New Vehicle Limited Warranty begins on the first day a new vehicle is put into use by delivery
to the first retail purchaser(s), or by leasing or registering as a company car or demonstrator,
whichever is earlier, and provides coverage for the period based on the specified warranty as
described in the Warranty Coverage section of this New Vehicle Limited Warranty. Parts repaired
or replaced, including replacement of the vehicle, under this New Vehicle Limited Warranty are
covered only until the applicable warranty period of this New Vehicle Limited Warranty ends, or as
otherwise provided by applicable law.
General Warranty Provisions
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Warranty Coverage
This New Vehicle Limited Warranty includes the Basic Vehicle Limited Warranty, the Supplemental
Restraint System (“SRS”) Limited Warranty, and the Battery and Drive Unit Limited Warranty, each
as described below.
Without prejudice to any other consumer’s rights provided by law, the exclusive remedy available
to you under this New Vehicle Limited Warranty is the repair or replacement of new or remanufactured parts by Tesla for the covered defects. Subject to the exclusions and limitations
described in this New Vehicle Limited Warranty, such repair or parts replacement will be
performed without cost to you by Tesla when Tesla is notified of the covered defect within the
applicable warranty period. Repairs will be performed using new or re-manufactured parts at the
sole discretion of Tesla. All replaced parts or other components are the exclusive property of Tesla
unless otherwise provided under applicable law.
Basic Vehicle Limited Warranty
Subject to separate coverage for certain parts and the exclusions and limitations described in this
New Vehicle Limited Warranty, the Basic Vehicle Limited Warranty covers the repair or
replacement necessary to correct defects in the materials or workmanship of any parts
manufactured or supplied by Tesla that occur under normal use for a period of 4 years or 50,000
miles (80,000 km), whichever comes first.
Supplemental Restraint System Limited Warranty
Subject to the exclusions and limitations described in this New Vehicle Limited Warranty, the SRS
Limited Warranty covers the repair or replacement necessary to correct defects in the materials or
workmanship of the vehicle’s seat belts or air bag system manufactured or supplied by Tesla that
occur under normal use for a period of 5 years or 60,000 miles (100,000 km), whichever comes
first.
Battery and Drive Unit Limited Warranty
The Tesla lithium-ion battery (the “Battery”) and Drive Unit are extremely sophisticated powertrain
components designed to withstand extreme driving conditions. You can rest easy knowing that
Tesla’s state-of-the-art Battery and Drive Unit are backed by this Battery and Drive Unit Limited
Warranty,which covers the repair or replacement of any malfunctioning or defective Battery or
Drive Unit, subject to the limitations described below. If your Battery or Drive Unit requires
warranty service, Tesla will repair the unit, or replace it with a factory reconditioned unit. When
replacing a Battery, Tesla will ensure that the energy capacity of the replacement Battery is at
least equal to that of the original Battery before the failure occurred. To provide you with even
more assurance, this Battery and Drive Unit Limited Warranty will also cover damage to your
vehicle from a Battery fire even if it is the result of driver error. (Coverage will not extend to
damage that had already been sustained before a Battery fire occurred, or to any damage if the
Battery fire occurred after your vehicle had already been totaled.) Your vehicle’s Battery and Drive
Unit are covered under this Battery and Drive Unit Limited Warranty for a period of 8 years, with
the exception of the original 60 kWh battery (manufactured before 2015) that is covered for a
period of 8 years or 125,000 miles/200,000 km, whichever comes first.
Despite the breadth of this warranty, damage resulting from intentional actions (including
intentionally abusing or destroying your vehicle or ignoring active vehicle warnings), a collision or
accident (excluding from Battery fires as specified above), or the servicing or opening of the
Battery or Drive Unit by non-Tesla personnel, is not covered under this Battery and Drive Unit
Limited Warranty.
In addition, the Drive Unit is subject to the exclusions and limitations described in this New Vehicle
Limited Warranty. Damage to the Battery resulting from the following activities is also not covered
under this Battery and Drive Unit Limited Warranty:
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New Vehicle Limited Warranty for UAE
Warranty Coverage
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Damaging the Battery, or intentionally attempting, either by physical means, programming, or
other methods, to extend (other than as specified in your owner documentation) or reduce
the life of the Battery;
Exposing the Battery to direct flame (excluding from Battery fires as specified above); or
Flooding the Battery.
The Battery, like all lithium-ion batteries, will experience gradual energy or power loss with time
and use. Loss of Battery energy or power over time or due to or resulting from Battery usage, is
NOT covered under this Battery and Drive Unit Limited Warranty. See your owner documentation
for important information on how to maximize the life and capacity of the Battery.
Warranty Coverage
5
Exclusions and Limitations
Warranty Limitations
This New Vehicle Limited Warranty does not cover any vehicle damage or malfunction directly or
indirectly caused by, due to or resulting from normal wear or deterioration, abuse, misuse,
negligence, accident, improper maintenance, operation, storage or transport, including, but not
limited to, any of the following:
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Failure to perform repairs or service recommended by Tesla, or failure to take the vehicle to a
Tesla Service Center or Tesla authorized repair facility upon discovery of a defect covered by
this New Vehicle Limited Warranty;
Accidents, collisions, or objects striking the vehicle;
Any repair, alteration or modification of the vehicle that was made inappropriately, or the
installation or use of fluids, parts or accessories, made by a person or facility not authorized or
certified to do so;
Improper repair or maintenance, including use of fluids, parts or accessories other than those
specified in your owner documentation;
Towing the vehicle;
Improper winch procedures;
Theft, vandalism, or riot;
Fire, explosion, earthquake, windstorm, lightning, hail, flood, or deep water;
Driving off-road (applies only to Model S);
Driving over uneven, rough, damaged or hazardous surfaces, including but not limited to,
curbs, potholes, unfinished roads, debris, or other obstacles, or in competition, racing or
autocross or for any other purposes for which the vehicle is not designed;
Overloading the vehicle;
Using the vehicle as a stationary power source; and
The environment or an act of God, including, but not limited to, exposure to sunlight, airborne
chemicals, tree sap, animal or insect droppings, road debris (including stone chips), industry
fallout, rail dust, salt, hail, floods, wind storms, acid rain, fire, water, contamination, lightning
and other environmental conditions.
Additional Limitations and Exclusions
In addition to the above exclusions and limitations, this New Vehicle Limited Warranty does not
cover any of the following:
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Any corrosion or paint defects including, but not limited to, the following:
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Corrosion from defects in non-Tesla manufactured or supplied materials or workmanship
causing perforation (holes) in body panels or the chassis from the inside out;
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Surface or cosmetic corrosion causing perforation in body panels or the chassis from the
outside in, such as stone chips or scratches; and
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Corrosion and paint defects caused by, due to or resulting from accidents, paint matching,
abuse, neglect, improper maintenance or operation of the vehicle, installation of an
accessory, exposure to chemical substances, or damages resulting from an act of God or
nature, fire, or improper storage;
Non-genuine Tesla parts or accessories or their installation, or any damage directly or
indirectly caused by, due to or resulting from the installation or use of non-genuine Tesla parts
or accessories;
Certain individual items associated with the vehicle, including, but not limited to: the tires,
Mobile Connector, Wall Connector, any future connectors, and any related charging adapters,
which have separate warranties subject to their own terms and conditions;
Windshield or window glass that is broken, chipped, scratched, or cracked, other than as a
result of a defect in material or workmanship of a Tesla manufactured or supplied windshield
or window glass;
New Vehicle Limited Warranty for UAE
Exclusions and Limitations
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General appearance or normal noise and vibration, including, but not limited to, brake squeal,
general knocks, creaks, rattles, and wind and road vibration; and
Maintenance services, including, but not limited to, the following:
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Standard 12 month or 12,500 mile service and diagnostics checks;
Wheel alignment or balancing;
Appearance care (such as cleaning and polishing); and
Expendable maintenance items (such as wiper blades/inserts, brake pads/linings, filters,
etc.).
Voided Warranty
You are responsible for the proper operation of the vehicle and for receiving and maintaining
detailed and accurate records of your vehicle’s maintenance, including the 17-digit Vehicle
Identification Number (“VIN”), servicing center name and address, mileage, date of service or
maintenance and description of service or maintenance items, which should be transferred to
each subsequent purchaser. You may void this New Vehicle Limited Warranty if you do not follow
the specific instructions and recommendations regarding the use and operation of the vehicle
provided in your owner documentation, including, but not limited to:
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Install the vehicle's software updates when they become available;
Complying with any recall advisories;
Carrying passengers and cargo within specified load limits; and
Making all repairs.
Although Tesla does not require you to perform all service or repairs at a Tesla Service Center or
Tesla authorized repair facility, this New Vehicle Limited Warranty may be voided or coverage may
be excluded due to improper maintenance, service or repairs. Tesla Service Centers and Tesla
authorized repair facilities have special training, expertise, tools and supplies with respect to your
vehicle and, in certain cases, may employ the only persons or be the only facilities authorized or
certified to work on certain parts of your vehicle. Tesla strongly recommends that you have all
maintenance, service and repairs done at a Tesla Service Center or Tesla authorized repair facility
in order to avoid voiding, or having coverage excluded under, this New Vehicle Limited Warranty.
The following will also void this New Vehicle Limited Warranty:
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Vehicles that have had the VIN defaced or altered or the odometer or other related system
disconnected, altered or rendered inoperative so that it is difficult to determine the VIN
number or actual mileage;
Vehicles that have been labeled or branded as dismantled, fire-damaged, flood-damaged,
junk, rebuilt, salvage, reconstructed, irreparable or a total loss; and
Vehicles that have been determined to be a total loss by an insurance company.
Damages
Tesla hereby disclaims any and all indirect, incidental, special and consequential damages arising
out of or relating to your vehicle, including, but not limited to, transportation to and from a Tesla
Service Center, loss of vehicle value, loss of time, loss of income, loss of use, loss of personal or
commercial property, inconvenience or aggravation, emotional distress or harm, commercial loss
(including but not limited to lost profits or earnings), towing charges, bus fares, vehicle rental,
service call charges, gasoline expenses, lodging expenses, damage to tow vehicle, and incidental
charges such as telephone calls, facsimile transmissions, and mailing expenses.
Tesla shall not be liable for any direct damages in an amount that exceeds the fair market value of
the vehicle at the time of the claim.
The above limitations and exclusions shall apply whether your claim is in contract, tort (including
negligence and gross negligence), breach of warranty or condition, misrepresentation (whether
negligent or otherwise) or otherwise at law or in equity, even if Tesla is advised of the possibility
Exclusions and Limitations
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Exclusions and Limitations
of such damages or such damages are reasonably foreseeable. Some laws do not allow the
exclusion or limitation of indirect, direct, special, incidental or consequential damages, so the
above limitations or exclusions may not apply to you.
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New Vehicle Limited Warranty for UAE
Obtaining Warranty Service
To obtain warranty service, you must notify Tesla within the applicable warranty period, and
deliver the vehicle, at your expense (except where Tesla is obligated to undertake towing), during
regular business hours to a Tesla Service Center of your choice. The location of the nearest Tesla
Service Center may be obtained by visiting www.tesla.com/en_AE/. The location of Tesla Service
Centers is subject to change at any time.
When you contact Tesla, please be prepared to provide the Vehicle Identification Number (VIN),
vehicle delivery date, current mileage and a description of the defect. The VIN, located on the
upper dashboard on the driver’s side of the vehicle, is visible through the windshield. It is also
available on the vehicle registration and title documentation.
In the event of a change of your address, please contact Tesla at the address or phone number
specified in the Who is the Warrantor? section of this New Vehicle Limited Warranty.
Payment of Tax for Repairs
Some jurisdictions and/or local governments may require that tax be collected on warranty
repairs. Where applicable law allows, you are responsible for payment of these taxes.
Reasonable Time for Repairs
You must allow Tesla a reasonable time for completion of repairs and/or service, as estimated and
communicated to you in writing by Tesla. Upon notification by Tesla of the completion of the
vehicle repairs and/or service, you are responsible for immediately picking up the vehicle, at your
own expense.
Roadside Assistance
Tesla Roadside Assistance is a service intended to minimize inconvenience when your Tesla vehicle
is inoperable. This service is available to you 24/7 by calling 800 03 570 4364. For vehicle
malfunctions due to warrantable issues, transportation services, provided by Roadside Assistance,
are covered by Tesla for the first 500 miles (800 km) to the nearest Tesla Service Center. You are
responsible for transportation costs beyond 500 miles (800 km) or any additional transportation
from such locations to any additional location. The vehicle must be covered by the New or PreOwned Vehicle Limited Warranty and located in UAE at the time Roadside Assistance is
requested; however, Roadside Assistance is a separate service, and is not provided under the New
or Pre-Owned Vehicle Limited Warranty. Flat tires are not covered under warranty; however Tesla
will cover the cost of a tow, provided by Roadside Assistance, for the first 50 miles (80 km) to the
nearest Tesla Service Center, while the vehicle is covered by the New or Pre-Owned Vehicle
Limited Warranty. The cost of towing for a flat tire beyond 50 miles (80 km) and the cost of the
replacement tire(s) are at your expense. Please refer to our Roadside Assistance policy for full
details and disclosures.
Modifications and Waivers
No person or entity, including, but not limited to, a Tesla employee or authorized representative,
can modify or waive any part of this New Vehicle Limited Warranty. Tesla may occasionally offer
to pay a portion or all of the cost of certain repairs that are no longer covered by this New Vehicle
Limited Warranty for specific vehicle models, which may be referred to as “adjustment programs,”
and you waive your right to object to any such adjustments. In such circumstances, Tesla will
notify all known registered owners of affected Vehicles. You may also inquire to Tesla directly
regarding the applicability of such programs, if any, to your vehicle. Tesla may also occasionally
offer to pay a portion or all of the cost of certain vehicle repairs that are no longer covered by this
New Vehicle Limited Warranty on an ad hoc case-by-case basis, and you waive your right to
object to any such adjustments. Tesla reserves the right to do the above and to make changes to
Vehicles manufactured or sold by Tesla and the applicable warranties, at any time, without
incurring any obligation to make the same or similar payment or changes for Vehicles Tesla
Obtaining Warranty Service
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Obtaining Warranty Service
previously manufactured or sold, or applicable warranties including this New Vehicle Limited
Warranty. Nothing herein shall imply that any Tesla vehicle is free of defects.
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New Vehicle Limited Warranty for UAE
Warranty Enforcement Laws and Dispute
Resolution
The laws of the United Arab Emirates govern this New Vehicle Limited Warranty. Your new vehicle
and its safety items comply with applicable provincial and territorial motor vehicle laws.
To the fullest extent allowed by the law of your jurisdiction, Tesla requires that you first provide
Tesla, during the applicable warranty period specified in this New Vehicle Limited Warranty, with
written notification of any defects you have experienced within a reasonable time to allow Tesla an
opportunity to make any needed repairs, and to submit to our dispute settlement program, before
you pursue any remedy under these laws.
Please send your written notification to:
Tesla Motors
Netherlands B.V.
Dubai Branch
License No. 775475
Attention: Vehicle Service
Please include the following information:
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Your name and contact information;
VIN;
Name and location of the Tesla Store and/or Tesla Service Center nearest you;
Vehicle delivery date;
Current mileage;
Description of the defect; and
History of the attempts you have made with a Tesla Store or a Tesla representative to resolve
the concern, or of any repairs or services that were not performed by a Tesla Service Center or
Tesla authorized repair facility.
Dispute Resolution
In the event any disputes, differences or controversies arise between you and Tesla related to this
New Vehicle Limited Warranty, Tesla will explore all possibilities for an amicable settlement. In
case an amicable settlement is not reached, the dispute shall be dealt with by the UAE courts.
Warranty Enforcement Laws and Dispute Resolution
11
Model S Quick Guide - NA Rev C.book Page 2 Wednesday, December 18, 2013 12:40 PM
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