MyPBX _U200_Administrator_Guide_en

S200 IP-PBX
User Manual
XonTel Technology
XONTEL S200 Administrator's Guide
Table of Contents
1. Introduction ............................................................................................ 5
1.1 Features ............................................................................................ 5
1.2 Hardware Specifications ....................................................................... 6
1.2.1 Exterior Appearance ...................................................................... 6
2. System Setup ......................................................................................... 7
2.1 Connection Drawing ............................................................................ 7
2.2 Connecting Ethernet Line ..................................................................... 7
2.3 Supplying Power ................................................................................. 8
Managing XonTel PBX .................................................................................. 9
3. Administrator Login ................................................................................. 9
4. Status .................................................................................................. 11
4.1 Line status ....................................................................................... 11
4.1.1 Extension Status ......................................................................... 11
4.1.2 Trunk Status ............................................................................... 12
4.2 System Status .................................................................................. 13
4.2.1 System Info ............................................................................... 13
4.2.2 Network Status ........................................................................... 14
5. System… ............................................................................................... 15
5.1 Network Preferences ......................................................................... 15
5.1.1 LAN Settings............................................................................... 15
5.1.2 WAN Settings ............................................................................. 17
5.1.3 DHCP Server .............................................................................. 18
5.1.4 VLAN Settings ............................................................................. 19
5.1.5 VPN Settings .............................................................................. 21
5.1.6 DDNS Settings ............................................................................ 22
5.1.7 Static Route ............................................................................... 23
5.2 Firewall Settings ............................................................................... 24
5.2.1 Firewall Rules ............................................................................. 24
5.2.2 IP blacklist ................................................................................. 26
5.3 System Preference ............................................................................ 27
5.3.1 Password Settings ....................................................................... 27
5.3.2 Date and Time ............................................................................ 27
5.3.3 Firmware Update ......................................................................... 28
5.3.4 Hot Standby ............................................................................... 29
5.3.5 Backup and Restore..................................................................... 31
5.3.6 Reset and Reboot ........................................................................ 31
5.4 Storage Management ........................................................................ 32
5.4.1 External Storage ......................................................................... 32
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6. PBX ...................................................................................................... 33
6.1 Extensions ....................................................................................... 34
6.1.1 FXS/VoIP Extensions .................................................................... 34
FXS Extensions ................................................................................... 34
VoIP Extensions................................................................................... 38
6.1.2 Phone Provisioning ....................................................................... 42
6.2 Trunks .................................................................................................... 49
6.2.1 Physical Trunk ................................................................................... 49
6.2.2 VoIP Trunk...................................................................................... 56
6.3 Outbound Call Control ....................................................................... 62
6.3.1 Outbound Routes ........................................................................ 62
6.3.2 Speed Dial Settings ...................................................................... 64
6.4 Inbound Call Control ......................................................................... 65
6.4.1 IVR ............................................................................................ 65
6.4.2 Ring Groups ................................................................................ 67
6.4.3 Queues ....................................................................................... 68
6.4.4 Conferences ................................................................................ 72
6.4.5 Inbound Routes ........................................................................... 73
6.5 Audio Settings .................................................................................. 77
6.5.1 Custom Prompts .......................................................................... 77
6.5.2 Music on Hold Prompts.................................................................. 78
6.6 Basic Settings................................................................................... 79
6.6.1 General Preferences ..................................................................... 80
6.6.2 Business Hours ............................................................................ 82
6.6.3 Feature Codes ............................................................................. 83
6.6.4 Voicemail Settings ........................................................................ 87
6.7 Advanced Settings ............................................................................ 89
6.7.1 SIP Settings ................................................................................ 90
6.7.2 IAX Settings ............................................................................... 96
6.7.3 Blacklist ...................................................................................... 97
6.7.4 Callback Settings ......................................................................... 98
6.7.5 DNIS Settings ............................................................................101
6.7.6 DISA ........................................................................................101
6.7.5 PIN User Settings .......................................................................102
6.7.8 Paging Groups ...........................................................................104
6.7.9 SMS Settings .............................................................................106
7. Reports ................................................................................................108
7.1 Call Logs .........................................................................................108
7.2 System Logs ...................................................................................109
8. Logout .............................................................................................. 110
9. Use XonTel PBX .....................................................................................111
9.1 Make outbound call ..........................................................................111
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9.1.1 Sample Routing via VoIP Trunk........................................................ 112
9.2 Incoming call ..................................................................................114
9.2.1 Sample Routing to an IVR ...........................................................114
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XONTEL S200 Administrator's Guide
1. Introduction
XonTel PBX—IP-PBX for Medium Businesses/Home Office
New products XonTel PBX S200 is a standalone embedded hybrid PBX for
medium businesses and remote branch offices of larger organizations (1-200
users per site). XonTel PBX S200 also offers a hybrid solution (a combination of
VoIP applications using PSTN/BRI/GSM/UMTS/FXS equipment) alternative for
enterprises who are not yet ready to migrate to a complete VoIP solution.
1.1 Features
● Auto-provision
● Follow me
● Audio
● Interactive Voice Response (IVR)
in/out
● BLF Support
● Intercom / Zone Intercom
● Blacklist
● Music On Hold
● Call transfer
● Hot standby
● Call Detail Records(CDR)
● Paging / Zone Paging
● Call Forward
● PIN Users
● Call Parking
● Queue
● Call Recording
● QOS
● Call Pickup
● Ring Group
● Call Routing
● Route by Caller ID
● Call Transfer
● Spy functions
● Call Waiting
● Skype Integration (Skype Connect)
● Caller ID
● Three-way Calling
● Call Back
● Mobility Extension
● Conference
● External Storage
● Speed Dial
● DDNS
● Define Office Time
● OpenVPN
● Direct Inward System Access(DISA)
● T.38
● DIDs
● Voicemail
● Distinctive Ringtone
● VLAN
● Do Not Disturb(DND)
● WAN
● Dial by Name
● PPPoE
● Firewalls
● Static Route
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1.2 Hardware Specifications
1.2.1 Exterior Appearance
Front Panel
1
Figure1-1
2345678
XonTel PBX S200 Front Panel
No.
1
②
Indication
③
Console port (RJ45)
④
⑤
WAN/LAN port
USB 2.0 port
⑥
Audio in/out
⑦
Reset Button
⑧
Power and Run indicator
16 Green LEDs
16 RJ11 ports
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2. System Setup
2.1 Connection Drawing
Figure 2-1
2.2 Connecting Ethernet Line
XonTel PBX provides two 10/100MEthernet ports with RJ45 interface and LED
indicator. Plug Ethernet line into XonTel PBX’s Ethernet port, and then connect
the other end of the Ethernet line with a hub, switch, router, LAN or WAN.
Once connected, check the status of the LED indicator. A yellow LED indicates
the port is in the connection process, and a green LED indicates the port is
properly connected.
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2.3 Supplying Power
Please follow the steps below to connect the XonTel PBX unit to a power outlet:
1. Connect the small end of the power cable to the power input port on the
XonTel PBX back panel, and plug the other end of the cable into a
100V~240V AC power outlet.
2. Check the Power LED on the front panel. A solid green LED indicates that
power is being supplied correctly.
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XonTel S200 Administrator's Guide
Managing XonTel PBX
3. Administrator Login
From your web browser, input the IP address of the XonTel PBX server.
If this is the first time you are configuring XonTel PBX, please use the default
settings as below (your PC should be in the same local network with XonTel
PBX):
IP Address: http://192.168.5.150
Username: admin
Password:xontel
In this example, the IP address is 192.168.5.150
Figure 3-1
after first login the system will enforce you to change the default password for
security issue and the password should be complex which mean it should
contains capitals letter and small letters plus numbers or special symbols like
(@,#,$,%,…).
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Figure 3-2
This is the welcome page of XonTel PBX S200 after successful login.
Figure 3-3
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XonTel S200 Administrator's Guide
4. Status
Click
to start to check the status of XonTel PBX S200,where we can
check the status of extension, trunk, network and system information.
4.1 Line status
In this page, we can check the status of extension and trunks
4.1.1 Extension Status
Figure 4-1
XONTEL PBX Status Description:
Extensions:
1)
: Extension is unavailable
2)
:Extension is idle 3
)
:Extension is ringing
4)
:Extension is busy
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XonTel S200 Administrator's Guide
5)
: Extension is on hold
4.1.2 Trunk Status
Figure 4-2
Trunks:
VOIP Trunk:
Status
Unregistered: Trunk registration failed.
Registered: Successful registration, trunk is ready for use.
Request Send: Registering.
Waiting: Waiting for authentication.
Service Provider:
Status
OK: Successful registration, trunk is ready for use.
Unreachable: The trunk is unreachable.
Failed: Trunk registration failed.
FXO Trunk:
Status
Idle: The port is idle.
Busy: The port is in use.
Disconnected: The port hasn’t connected to the PSTN line.
More detail message, please refer to the LED indication of front panel.
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GSM/UMTS Trunk:
Status
Idle: The port is idle.
Busy: The port is in use.
Signal
: No signal.
: Poor.
: Average.
: Good.
: Excellent.
BRI Trunk:
Status
Ok: The ports connect correctly.
Disconnected: The port hasn’t connected to the BRI line
4.2 System Status
In this page, we can check the status of XonTel PBX system, including the
hardware, firmware version and the network status of LAN and WAN ports.
4.2.1 System Info
In this page, we can check the hardware/firmware version, or the disk usage of
XonTel PBX.
Figure 4-3
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4.2.2 Network Status
In this page, the IP address of LAN and WAN port will appear, if OPENVPN and
VLAN are configured well, they will be display here too.
Figure 4-4
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XonTel S200 Administrator's Guide
5. System
Click
to access.
In this page, we can configure the network settings, firewall settings, storage
management and some other preferences like firmware update and hot
standby.
5.1 Network Preferences
5.1.1 LAN Settings
Figure 5-1
· DHCP
If this option is set, XonTel PBX will use DHCP to get an available IP address
from your local network. Not recommended or you cannot access XonTel PBX
without the right IP address
· Enable
SSH
This is the advance way to access the device, you can use the putty software to
access the device. In the SSH access, you can do more advanced setting and
debug, it’s disabled by default.
· Port:
the default is 8022, you change it to another one
· Hostname:
Set the host name for XonTel PBX.
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· IP
Address
Set the IP Address for XonTel PBX.
Recommend to configure a static IP address for XonTel PBX
· Subnet Mask
Set the subnet mask for XonTel PBX.
· Gateway
Set the gateway for XonTel PBX.
· Primary
DNS
Set the primary DNS for XonTel PBX.
·Secondary DNS
Set the secondary DNS for XonTel PBX.
· IP
Address2
Set the second IP Address for XonTel PBX.
· Subnet
Mask2
Set the second subnet mask for XonTel PBX.
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5.1.2 WAN Settings
Figure 5-2
It supports three connection types: DHCP (obtain an IP automatically), PPPoE,
Static IP Address.
Note:
1. WAN port is disabled by default
2. WAN port cannot be used as a router to route the internet packages from
WAN port to LAN port.
· DHCP
.If your ISP says that you are connecting through DHCP or a dynamic IP address
from your ISP, perform these steps:
Step1:Select DHCP as the WAN Connection Type.
Step2: Click Save button to save the settings.
Step3: Reboot the device.
Step4: Check the WAN’s Status (Status Network status).
· Static
IP Address
If your ISP says that you are connecting through a static or fixed IP address
from your ISP, perform these steps:
Step1: Select Static IP Addressas theWAN Connection Type.
Step2: Enter the IP Address.
Step3: Enter the Subnet Mask.
Step4: Enter the Gateway Address.
Step5: Enter the Primary DNS and Secondary DNS.
Step6: Click the Save button to save the settings.
Step7: Reboot the device.
Step8: Check the WAN’s Status (Status Network status).
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· PPPoE
If your DSL provider says that you are connecting through PPPoE or if you
Normally enter a user name and password to access the Internet, perform
these Steps:
Step1: Select PPPoE as the WAN Connection
Type. Step2: Enter the User Name.
Step3: Enter the Password.
Step4: Click the Save button to save the settings.
Step5: Reboot the device.
Step6: Check the WAN’s Status (Status Network status)
5.1.3 DHCP Server
Dynamic Host Configuration Protocol (DHCP) is a network protocol that enables
a server to automatically assign an IP address to a computer from a defined
range of numbers (i.e., a scope) configured for a given network. You can set a
local network NTP server for XonTel PBX here too
Note: XonTel S200 PBX can be working as a DHCP server, but cannot be
regarded as a router.
Figure 5-3
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5.1.4 VLAN Settings
A VLAN (Virtual LAN) is a logical local area network (or LAN) that extends
beyond a single traditional LAN to a group of LAN segments, given specific
configurations.
Note:
XonTel PBX S200 is not the VLAN server, a 3-layer switch is still needed, please
configure the VLAN information there first, then input the details in XonTel PBX,
so that the packages via XonTel PBX will be added the VLAN label before
sending to that switch.
Figure 5-4
1) VLAN Over LAN
· NO.1
Click the NO.1 you can edit the first VLAN over LAN.
· VLAN
Number
.The VLAN Number is a unique value you assign to each VLAN on a single device.
· VLAN
IP Address
Set the IP Address for XonTel PBX VLAN over LAN.
· VLAN
Subnet Mask
Set the Subnet Mask for XonTel PBX VLAN over LAN.
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XonTel S200 Administrator's Guide
· Default
Gateway
Set the Default Gateway for XonTel PBX VLAN over LAN
· NO.2
Click the NO.2 you can edit the first VLAN over LAN.
· VLAN Number
.The VLAN Number is a unique value you assign to each VLAN on a single device.
· VLAN
IP Address
Set the IP Address for XonTel PBX VLAN over LAN.
· VLAN
Subnet Mask
Set the Subnet Mask for XonTel PBX VLAN over LAN.
· Default
Gateway
Set the Default Gateway for XonTel PBX VLAN over LAN.
2) VLAN Over WAN
· NO.1
Click the NO.1 you can edit the first VLAN over WAN.
· VLAN
Number
.The VLAN Number is a unique value you assign to each VLAN on a single device.
· VLAN
IP Address
Set the IP Address for XonTel PBX VLAN over WAN.
· VLAN
Subnet Mask
Set the Subnet Mask for XonTel PBX VLAN over WAN.
· Default
Gateway
Set the Default Gateway for XonTel PBX VLAN over WAN.
· NO.2
Click the NO.2 you can edit the first VLAN over WAN.
· VLAN
Number
.The VLAN Number is a unique value you assign to each VLAN on a single device.
· VLAN
IP Address
Set the IP Address for XonTel PBX VLAN over WAN.
· VLAN
Subnet Mask
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XonTel S200 Administrator's Guide
Set the Subnet Mask for XonTel PBX VLAN over WAN.
· Default
Gateway
Set the Default Gateway for XonTel PBX VLAN over WAN.
5.1.5 VPN Settings
A virtual private network (VPN) is a method of computer networking--typically
using the public internet--that allows users to privately share information
between remote locations, or between a remote location and a business' home
network. A VPN can provide secure information transport by authenticating
users, and encrypting data to prevent unauthorized persons from reading the
information transmitted. The VPN can be used to send any kind of network
traffic securely. XonTel PBX supports OPENVPN, IPSEC and L2TP.
Figure 5-5
· Enable
VPN
· Import
VPN Config
Import configuration file of OpenVPN.
Note: Don't configure 'user' and 'group' in the 'config' file.
You can get the config package from the OpenVPN provider.
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XonTel S200 Administrator's Guide
5.1.6 DDNS Settings
DDNS(Dynamic DNS) is a method / protocol / network service that provides the
capability for a networked device, such as a router or computer system using
the Internet Protocol Suite, to notify a Domain Name System (DNS) name
server to change, in real time, the active DNS configuration of its configured
hostnames, addresses or other information.
Figure 5-6
· Enable
DDNS
· DDNS
Server
Select the DDNS server you sign up for service.
· User
Name
User name the DDNS server provides you.
· Password
User account’s password.
· Host
Name
Note:DDNS allows you to access your network using domain names instead of
IP address.The service manages changing IP address and updates your domain
information dynamically.You must sign up for service through dyndns.org,
freedns.afraid.org, www.no-ip.com, www.zoneedit.com
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XonTel S200 Administrator's Guide
5.1.7 Static Route
XonTel PBX will have more than one internet connection in some situations but
it has only one default gateway. You will need to set some Static Route for
XonTel PBX to force it goes out through different gateway when access to
different internet.
The default gateway priority of XonTel PBX from high to low is OpenVPNWAN
portLAN port.
Figure 5-7
1) Route table
The current route rules of XonTel PBX
· Destination
The destination network to be accessed to by XonTel PBX
· Subnet Mask
Specify the destination network portion.
· Gateway
Define which gateway XonTel PBX will go through when access to the
destination network.
· Metric
The cost of a route is calculated by using what are called routing metric. Routing
metrics are assigned to routes by routing protocols to provide measurable
statistic which can be used to judge how useful (how low cost) a route is.
· Interface
Define which internet port to go through.
2) Static Route Rules
You can add new static route rules here.
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XonTel S200 Administrator's Guide
5.2 Firewall Settings
Firewalls are used to prevent unauthorized Internet users from accessing
private networks connected to the Internet, especially intranets. All messages
entering or leaving the intranet pass through the firewall, which examines each
message and blocks those that do not meet the specified security criteria.
5.2.1 Firewall Rules
Figure 5-8
1) General Settings
· Enable Firewall
Enable the firewall to protect the device. You should reboot the device to make
the firewall run successfully.
· Disable
Ping
Enable this item, net ping from remote hosts will be dropped.
· Drop
All
When you enable ‘Drop All’ feature, system will drop all packets or connection
from other hosts if there are no other rules defined. To avoid locking the devices,
at least one ‘TCP’ accept common rule must be created for port used for SSH
access, port used for HTTP access and port sued for CGI access.
2) Common Rules
There is no default rule inside, you can create them as required.
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Figure 5-9
· Name
A name for this rule, e.g. ‘HTTP’.
· Description
Simple description for this rule. E.g.: Accept the specific host to access the web
interface for configuration.
· Protocol
The protocols for this rule.
· Port
Initial port should be on the left and end port should be on the right.
The end port must be equal to or greater than start port.
· IP
The IP address for this rule. The format of IP address is: IP/mask
Ex:192.168.5.100/255.255.255.255forIP 192.168.5.100
Ex:216.207.245.47/255.255.255.255 for IP 216.207.245.47
Ex:192.168.5.0/255.255.255.0 for IP from 192.168.5.0 to 192.168.5.255 .
· MAC
Address
The format of MAC Address is XX:XX:XX:XX:XX:XX, X means 0~9 or A~F in hex,
the A~F are not case sensitive.
Note: The MAC address will be changed when it’s remotely device, so it will
not be working to filter using MAC for remote devices.
· Action
Accept: Accept the access from remote hosts.
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Drop: Drop the access from remote hosts.
Ignore: Ignore the access.
5.2.2 IP blacklist
You can set some packets accept speed rules here. When a IP address which
hasn’t been accepted in common rules sends packets faster than the allowed
speed, it will be set as black IP address and blocked automatically.
Figure 5-10
1) Blacklist rules
We can add the rules for IP blacklist rate as your demand
Figure 5-11
· Port
Auto defense port
· Protocol
Auto defense protocol.TCP or UDP.
· IP
Packets
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Allowed IP packets number in the specific time interval.
· Time
interval
The time interval to receive IP packets. For example, IP packets 90, time
interval 60 means 90 IP packets are allowed in 60 seconds.
2) IP blacklist
The blocked IP address will display here, you can edit or delete it as your wish.
5.3 System Preference
In this page, we can set other system preference, like the password for admin
account, system date and time, firmware update, hot standby, backup and
restore, reset and reboot.
5.3.1 Password Settings
The default password for account admin is ‘xontel’. To change the password,
enter the new password and click update. The system will then prompt you
re- login using your new password, also the default password for CDR account
and User account is ‘xontel’.
Figure 5-12
5.3.2 Date and Time
Set the date and time for XonTel PBX.
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XonTel S200 Administrator's Guide
Figure 5-13
· Time Zone
You can choose your time zone here.
· Daylight
Saving Time
Set the mode to Automatic or disabled
· Automatically
Synchronize With an Internet Time Server
Input the NTP server so that XonTel PBX will update the time automatically
· Set Date & Time Manually
You can set the time to your local right time manually here
5.3.3 Firmware Update
Upgrading of the firmware is possible through the Administrator web interface
using a TFTP Server or an HTTP URL.
Enter your TFTP Server IP address and firmware file location, then click start to
update the firmware
Note:
1. If enabled ‘Reset configuration to Factory Defaults’, System will restore to
factory default settings.
2. When update the firmware, please don’t turn off the power. Or the system will
get damaged.
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XonTel S200 Administrator's Guide
Figure 5-14
5.3.4 Hot Standby
Redundancy is achieved by using duplicate hardware and software installations
and synchronizing data and operating state.Redundancy assures smooth
operation even if a system goes down. Essentially a duplicate backup system
takes over with virtual no loss of service.This technique assures absolute
reliability no matter what failure occurs. In mission critical installations,
redundancy is a way to address possibility of any failure.
Note 1: Before enabling the Host Standby feature, please make sure that the
two servers in the failover pair are the same model, own the same modules
installed in the same slots, the same hardware configurations and firmware
version.
Note 2: Please configure the primary server first and configure the secondary
server only after the running status of primary server becomes “active”.
Note 3: The virtual IP address inputted in this page will be the one used for
registering in each IP phone.
Note 4: Before configuring the Email list in this page, please configure the
‘voicemail settings’ in “PBXBasic settings”, and make sure the SMTP test
successfully.
Note 5: Before configure the SMS list; please make sure the SIM and
GSM/UMTS modules are installed well
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Figure 5-15
Mode: Primary means the main unit; Secondary means the standby unit;
Secondary/Primary Hostname: If this unit mode is primary, then you need
to input the hostname of standby unit; vise versa, if this unit is selected as
secondary, then the hostname of primary unit is required. In brief, you need to
input each other’s host name on this field.
IP: You need to input each other’s IP address on this field.
Access code: To make an identification number to verify each other. The
number must be the same to both units.
Virtual IP address: To fill in a virtual IP address includes mask, which is
always points to the currently activated unit. Customer can register IP phones
through this virtual IP address. Please make sure the virtual IP add includes
mask is the same on both units but different from their former IP address.
Network Connection Detection Generally it requires the IP address of the
router or gateway that connects both units. XonTel PBX will connect another
unit through this IP address.
Down Notification The way of informing customer that the system down.
Keep Alive: Every 2 seconds, a package will be sent from one unit to
another, which can test whether they are working properly.
Dead Time: The default setting is 120 seconds. If there’s no response within
120s after one receiving a package from the other, then the normal working unit
will figure the other unit is dead and send an email or SMS to report the failure.
Disk Synchronization: It works for synchronizing the data on hard disk only,
such as the call recording files and CDR files saved in disk. The configurations
in XonTel PBX will not be influenced by this feature. Two options are
available: timing synchronization and real-time synchronization.
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XonTel S200 Administrator's Guide
5.3.5 Backup and Restore
We can backup up the configurations before reset XonTel PBXS200 to factory
defaults, and then restore it using this package.
Note:
1. Only configurations, custom prompts will be backed up, the voicemail and
recording files are not included.
2. When you have updated the firmware version, it’s not recommended to
restore using old package.
Figure 5-16
5.3.6 Reset and Reboot
We can reset or reboot XonTel PBX S200 via web directly in this page.
Figure 5-17
· Reboot
System
Warning: Rebooting the system will terminate all active calls!
· Reset to Factory Defaults
Warning: A factory reset will erase all configuration data on the system.
Please do not turn off the system until the RUN light begins blinking. Any power
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interruption during this time could cause damage to the system.
5.4 Storage Management
5.4.1External Storage
The External Storage feature is used to extend storage space. Once configured,
the files (voicemail, call recording files) created before the configured days will
be moved to the Net-Disk.
Note: The shared folder must be based on Windows operation system.
Before external storage can be properly configured, an SMB share folder
accessible from XonTel PBX must be set up on a Windows based machine.
Once that has been set up, please follow the steps below.
Figure 5-18
Step
Step
Step
Step
Then
1: Choose a window-based computer that is always in service
2: Create a folder
3: Create a text file named "status.txt" in the folder
4: Share this folder
we need input the Net-Disk information in step2 page.
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Figure 5-19
Net-Disk Host/IP:
Change this to the IP address of the computer where backup files will be stored.
Net-Disk Share Name:
Change this to the name of the shared folder where backups will be stored.
Net-Disk Access User name:
The user name used to log into the network share. Leave this blank if it is not
required
Net-Disk Access Password:
The password used to log into the network share. Leave this blank if it is
not required
If configuring is correctly, open your Windows share folder to see if the XonTel
PBX backup files and folders has been created. If the contents of the backup
folder look similar to step3 page, then you have successfully configured
external storage on the XonTel PBX unit.
Figure 5-20
6. PBX
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Click
to access
In this page, we can configure the settings of extension, trunk, inbound call
control, outbound call control, audio settings and the others. When configured
well, we can make calls as scheduled
6.1 Extensions
In this page, we can configure the extensions’ details and provision the
supported models automatically.
6.1.1 FXS/VoIP Extensions
There are three types of extensions supported in XonTel S200 PBX: SIP, IAX
and analog extension.
Note:
1. The max number of SIP/IAX extension is 200
Figure 6-1
FXS Extensions
Figure 6-2
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There are two analog extensions in XonTel PBX S200 if FXS module is
installed, to modify the extension number, please delete it first, and then
recreate it again
1) General
Figure 6-3
·Extension
The numbered extension, i.e. 1234, that will be associated with this particular
User / Phone.
· Port
The extension correspond port.
·Name
A character-based name for this user, i.e. ‘john’.
·Caller ID
The Caller ID (CID) string will be used when this user calls another internal user.
2) Voicemail
· Enable Voicemail
Check this box if the user should have a voicemail account.
·Voicemail Access PIN #
Voicemail Password for this extension, i.e. ‘1234’.
3) Mail Setting
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· Enable
Send Voicemail
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Once enabled, the voicemail will be sent to the below email address as
an attachment.
·Send Voicemail to Email Address
This option defines whether or not voicemails/Fax is sent to the Email address
as an attachment.
Note: Please ensure that all voicemail settings are properly configured on the
System Settings -> Voicemail Settings page before using this feature.
4) Flash
·Hook Flash Detection
Sets the amount of time, in milliseconds that must pass since the last hookflash event received by XonTel PBX before it will recognize a second event. If a
second event occurs in less time than defined by Hook Flash Detection, then
XonTel PBX will ignore the event. The default value of Flash is 1000ms, and it
can be configured in 1ms increments.
5) Group
·Pickup Group
If this extension belongs to a pickup group, any calls that ring this extension can
be picked up by other extensions in the same pickup group by dialing the Call
Pickup feature code (default *4).
Note: *4 is the default setting, it can be changed under Feature Codes ->
General -> Call Pickup.
6) Other options
· Call Waiting
Check this option if the extension should have Call Waiting capability. If
this option is checked, the ‘When busy’ follow me options will not be
available.
· DND
Don’t Disturb.
·User Web Interface
Check this option to allow the user to login to the XonTel XONTEL PBX User
Web interface, which can be used to access voicemail and extension
recordings. Users may login to the XonTel PBX User Web interface by using their
extension number and voicemail PIN # as the login and password
respectively.
· Ring
Out
Check this option if you want to custom the ring time. Tone will stop over the
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time defined
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7) Follow me (Call Forwarding)
This function sets inbound call forwarding on an extension. An administrator can
configure Follow Me for this extension
8) Volume Settings
Rxgain: The Volume sent to FXS extension.
Txgain: The Volume sent out by the FXS extension
9) Mobility Extension
XonTel PBX allows you to use your mobile phone as extension. If you set your
mobile phone as mobility extension and then you call XonTel PBX with this
mobility phone, you will hear a dial tone. XonTel PBX will recognize your call as
a call from an extension. You can dial the number of other extensions (Your
caller ID will be the number of your extension) or dial out via outbound routes
just like dialing from your extension.
Note: If callback is enabled in the inbound route, the mobility extension
function of this inbound route will be disabled
10) Spy Settings
XonTel PBX allows extension to monitor/barge in other conversation. Once this
feature is enabled, the extension has the ability to monitor/barge in other calls
using the feature codes for each spy mode, refer to 'Feature Codes' page for
more information.
· spy
modes
There are 3 spy modes available for choice:
Normal spy: you can only hear the call, but can't talk
Whisper spy: you can hear the call, and can talk with the monitored extension
Barge spy: you can hear the call and talk with them both
Note: for example,if 500 want to monitor extension 501, we need to enable the
'allow being spied ' for 501, and choose the spy mode for extension 500.
Then pick up 500 and dial “feature codes + 501” to start monitoring when 501
is in a call
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Figure 6-4
VoIP Extensions
A VOIP extension is a SIP/IAX Account that allows an IP Phone or an IP SoftPhone client to register on XonTel PBX
Figure 6-5
We can click ‘Add extension’ to start.
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Figure 6-6
1) General
· Type
Extension type: SIP,IAX or SIP/IAX.
SIP – The extension sends and receives calls using the VoIP protocol SIP.
IAX -The extension sends and receives calls using the VoIP protocol IAX.
·Extension
The numbered extension, i.e. 1234, that will be associated with this particular
User / Phone.
·Password
The password for this extension, Ex: ‘12t3f6’
·Name
A character-based name for this user, EX: ‘Bob Jones’
·Caller ID
The Caller ID will be used when this user calls another internal extension.
2) Voicemail
· Enable Voicemail
Check this box if the user should have a voicemail account.
·Voicemail Access PIN #
The voicemail Password for this extension, i.e. ‘1234’.
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3) Mail Setting
This option defines whether or not voicemails or faxes are sent to an Email
Address as attachment.
· Enable
Send Voicemail
Once enabled, the voicemail will be sent to email as an attachement.
·Email Address
Email address used to receive the voicemail or Fax.
Note: Please ensure that the section 'SMTP Settings For Voicemail'(in the
'Voicemail Settings') have been properly configured before using this feature.
4) Group
·Pickup Group
If this extension belongs to a pickup group, any calls that ring this extension can
be picked up by other extensions in the same pickup group by dialing the Call
Pickup feature code (default is*4).
Note: *4 is the default setting, it can be changed under Feature Codes ->
General -> Call Pickup.
5) VoIP Settings
·NAT
This setting should be used when the system is using a public IP address to
communicate with devices hidden behind a NAT device (such as a broadband
router). If you have one-way audio problems, you usually have problems with
your NAT configuration or your firewall's support of SIP and/or RTP ports.
· Qualify
Send check alive packets to IP phones
· Enable SRTP
Enable extension for SRTP (RTP Encryption).
· Transport
This will be the transport method used by the extension. The options are UDP
(default) or TCP or TLS.
·DTMF Mode – RFC2833, Info, Inband, Auto.
6) Other Options
.Call Waiting
Check this option if the extension should have Call Waiting capability. If this
option is checked, the ‘When busy’ follow me options will not be available. The
call waiting function of IP phone has higher priority than XonTel PBX’s call
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waiting function.
.DND
Don’t Disturb. When DND is enabled for an extension, the extension will be not
available.
.User Web Interface
Check this option to allow the user to login to the XonTel PBX User Web
interface, which can be used to check voicemail and extension recordings. Users
may login to XonTel PBX User Web interface by using their extension number
and voicemail PIN # as the login and password respectively.
.Ring Out
Check this option if you want to customize the ring time. Ring tone will stop over
the time defined.
7) Follow me (Call Forwarding)
Call forwarding for an extension can be configured here. The administrator can
configure Follow Me option for this extension. If you want to transfer the call
to an outbound number, please follow the dial pattern of outbound route filled
in the outbound number.
For example: transferring to your mobile phone number 123456789, the dial
pattern of outbound route is ‘9.’, you should fill in 9123456789 here.
8) IP Restriction
· Enable IP Restriction
Check this option to enhance the VoIP security for XonTel PBX. If this option is
enabled, only the permitted IP/Subnet mask will be able to register this
extension number. In this way, the VoIP security will be enhanced.
· Permitted
‘IP address/Subnet mask’
The input format should be ‘IP address’+’/’+’Subnet mask’.
e.g."192.168.5.100/255.255.255.255" means only the device whose IP
address is 192.168.5.100 is allowed to register this extension number.
e.g."192.168.5.0/255.255.255.0" means only the device whose IP address is
192.168.5.XXX is allowed to register this extension number.
9) Mobility Extension
XonTel PBX allows you to use your mobile phone as extension. If you set your
mobile phone as mobility extension and then you call XonTel PBX with this
mobility phone, you will hear a dial tone. XonTel PBX will recognize your call as
a call from an extension. You can dial the number of other extensions (Your
caller ID will be the number of your extension) or dial out via outbound routes
just like dialing from your extension.
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Note: If callback is enabled in the inbound route, the mobility extension
function of this inbound route will be disabled
10) Spy Settings
XonTel PBX allows extension to monitor/barge in other conversation. Once this
feature is enabled, the extension has the ability to monitor/barge in other calls
using the feature codes for each spy mode, refer to 'Feature Codes' page for
more information.
· Spy
modes
There are 3 spy modes available for choice:
Normal spy: you can only hear the call, but can't talk
Whisper spy: you can hear the call, and can talk with the monitored extension
Barge spy: you can hear the call and talk with them both
Note: for example, if 500 want to monitor extension 501, we need to enable
the 'allow being spied ' for 501, and choose the spy mode for extension 500.
Then pick up 500 and dial “feature codes + 501” to start monitoring when 501
is in a call
Figure 6-7
6.1.2 Phone Provisioning
The Auto Provision sub menu provides users a method to Auto Provision IP
Phone after the Express Setup process.
Note: Auto Provision functions fully test with these models:
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XonTel (S22P, S23P, S19P, S16P)
Yealink (T12,T18,T20,T22,T26,T28,T32,T38,VP530,VP-2009)
Snom( 300,320,360,370)
Polycom (IP 6000,IP 7000,IP 32X,IP33X,IP430,IP450,IP550,IP560,VVX1500)
Cisco (IP7940,IP7960)
Aastra (480i, 480i CT, 6757i, 6757i CT, 6737i)
News:
When provisioning XonTel, Yealink and Snom IP phone, XonTel PBX is
not needed to be set as the only DHCP server any more
Figure 6-8
6.1.2.1 General Settings for Yealink
In this page, you can configure it before provisioning Yealink IP phones,
including the items like general preferences, codecs, remote phone book and
firmware upgrade
Note: if firmware download server is enabled, IP phone will update the firmware
automatically according the version and server you have configured during the
provision process.
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Figure 6-9
6.1.2.2 Phone book
You can add your contacts here and provision them to your IP phone
Figure 6-10
1) Add Contact
· Type
There are three types: None, VIP and Deny list (Blacklist).
· Group
There are 5 groups: None, Friends, Family, Work, Colleagues list.
· Nick Name
You can set a nick name for this number.
· Favorite
Only works with XonTel phone.
· Organization
Input the organization of this contact. Only works with XonTel phone.
· Title
Input the title of this contact. Only works with XonTel phone.
· Email
Input the email of this contact. Only works with XonTel phone.
· Birthday
Input the birthday of this contact. Only works with XonTel phone.
· First Name
Input the first name of this contact. Only works with XonTel phone.
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· Family
Name
Input the family of this contact. Only works with XonTel phone.
· Office
Number
Input the office number here
· Mobile Number
Input the mobile number here
· Home
Number
Input the home number here
·Sub Number
Add sub number of this contact. Only works with XonTel phone.
· Note
Take some note of this contact. Only works with XonTel phone.
Figure 6-11
2) Upload Phonebook
You can upload a phonebook before auto provision, which will be provisioned to
the IP phone when using auto provision feature to configure your IP phones. The
format of phonebook should be *.xml.
Note: All the existing phonebooks of the IP phone will be replaced
automatically if the phonebooks are configured in this way.
6.1.2.3 Configure phone
Let's take provisioning Yealink as an example
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Create New Phone have two modes,
Create New phone in webpage and Upload the IP Phone’s configure file.
Add new phone via webpage
Click ‘Add Phone’ and fill in the corresponding information in the popup window
Figure 6-12
1) General
Enabled
Choose yes or no to enable or disable this extension
·
MAC address
Input the MAC address of IP phone
·
· Name
Put the name of this Phone here.
· Manufacturer
You can choose the Manufacturer of IP phone
· Phone
Type
Choose the model of your phone. Only for XonTel phone
· Call
Waiting
This call feature allows your phone to accept other incoming calls to an
extension already in an active call.
· Key
as Send
Configure the key as send, you choose #,* or disable it
· Auto
redials
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Enable the auto redial for IP Phone
· Auto
answer
Configure if auto answer is allowed for IP phone
· Phone book
Enable the feature of phone book of IP phone
2) Codecs
In this page, we can set the codecs for IP phone
Figure 6-13
3) Line
In this page, we can set each line of IP phone for the account you want, active
or not.
Figure 6-14
Extension: Selected the extension number for IP Phone. Label:
It is shown on the LCD for users to identify the account.
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Line Active: You can choose on/off to enable/disable the account respectively
4) Memory key settings
In this page, we can configure the DSS keys of IP phone one by one.
Figure 6-15
6.1.2.4 Not configured phone
In this section, XonTel PBX will scan all the supported IP phones and display
here, we can click the 'MAC address' of IP phone and input the corresponding
information in the popup window, like the picture shows below
Figure 6-16
6.1.2.5 Upload a file
Click ‘Upload a file’ and choose the configure file of IP phone in the popup
window.
Note: the file format must be .cfg
Please edit the configuration files in advance before uploading
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Figure 6-17
6.2 Trunks
6.2.1 Physical Trunk
Multiply physical trunks are supported in XonTel PBX S200, like BRI, PSTN, and
GSM/UMTS, please make sure you have installed the modules inside, BRI trunk
requires B2 module, PSTN trunk requires the FXO module, while GSM/UMTS
trunk, and please install the GSM/UMTS modules inside.
Figure 6-18
BRI Trunk
Basic Rate Interface (BRI, 2B+D, 2B1D) is an Integrated Services Digital
Network (ISDN) configuration intended primarily for use in subscriber lines
similar to those that have long been used for plain old telephone service. The
BRI configuration provides 2 bearer channels (B channels) at 64 kbit/s each and
1 data channel (D channel) at 16 kbit/s. The B channels are used for voice or
user data, and the D channel is used for any combination of data,
control/signaling, and X.25 packet networking
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Figure 6-19
Click edit to configure the details of BRI trunks
Figure 6-20
·Trunk Name
A unique label used to identify this trunk when listed in outbound rules,
incoming rules, etc. Ex: 'BriTrunk1'
· Signaling
Signaling method
BRI-CPE: ISDN BRI in TE mode and Point to Point.
BRI-CPE-PTMP: ISDN BRI in TE mode and Point to multi Point.
BRI-NET: ISDN BRI in NET mode and Point to Point.
BRI-NET-PTMP: ISDN BRI in NET mode and Point to multi Point.
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·Switch Type
National: National ISDN type2 (common in the US)
ni1: National ISDN type 1
dms100: Nortel DMS100
4ess: AT&T 4ESS
5ess: Lucent 5ESS
euroisdn: EuroISDN
qsig: D-channel signaling protocol at Q reference point for PBX networking .
· PRI
Dial Plan
Sets an option required for some (rare) switches that require a dial plan
parameter to be passed. This option is ignored by most BRI switches. It may be
necessary on a few pieces of hardware. This option can almost always be left
unchanged from the default.
·Reset interval
Sets the time in seconds between restart of unused channels. Some PBXs don't
like channel restarts. so set the interval to a very long interval e.g. 100000000
or 'never' to disable *entirely*. If you are in Israel, the following is important:
As Bezeq in Israel doesn't like the B-Channel resets happening on the lines, it is
best to set the reset interval to 'never' when installing a box in Israel. Our past
experience also shows that this parameter may also cause issues on local
switches in the UK and China.
· PRI
Local Dial Plan
Sets an option required for some (rare) switches that require a dial plan
parameter to be passed. This option is ignored by most BRI switches. It may be
necessary on a few pieces of hardware. This option can almost always be left
unchanged from the default.
· Over
Lap Dial
Whether XonTel PBX can dial this switch using overlap digits. If you need Direct
Dial-in (DDI; in German "Durchwahl") you should change this to yes, then
XonTel PBX will wait after the last digit it receives.
· PRI
Indication
Tells how Device should indicate Busy() and Congestion() to the switch/user.
Accepted values are:
inband: Device plays indication tones without answering; not available on all
PRI/BRI subscription lines .
outofband: Device disconnects with busy/congestion information code so the
switch will play the indication tones to the caller. Busy() will now do same as
setting PRI_CAUSE=17 and Hangup().
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· Enable
Facility
To enable transmission of facility-based ISDN supplementary services (such as
caller name from CPE over facility).
· NSF
Used with AT&T PRIs.If outbound calls are being rejected due to "Mandatory
information element missing" and the missing IE is 0x20, then you need this
setting.
·Echo Cancellation
Echo cancel obviously this disables or enables echo cancellation, it is
recommended to not turn this off.
· Hide CallerID
If you want others to see your CID, please disable this option.
· Codec
You can choose alaw or ulaw codes.
1) CallerID Prefix
· International
Prefix
When there are international calls coming in via this BRI trunk, the International
Prefix you have set here will be added before the CID. So you can know this is
an international call before you answer it.
· National
Prefix
When there are national calls coming in via this BRI trunk, the National Prefix
you have set here will be added before the CID. So you can know this is a
national call before you answer it.
· Local Prefix
When there are Local calls coming in via this BRI trunk, the Local Prefix you have
set here will be added before the CID. So you can know this is a local call before
you answer it.
· Private
Prefix
When there are Private calls coming in via this BRI trunk, the Private Prefix you
have set here will be added before the CID. So you can know this is a Private call
before you answer it.
· Unknown
Prefix
When there are calls with unknown number coming via this BRI trunk, the
Unknown Prefix you set here will be shown as the caller ID.
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2) DOD Setting
· Global
DOD
Global direct outward dialing number.
· DOD
Direct Outward Dialing Number.
· Associated Extension
The extension make call out via BRI Trunk will display the associated DOD.
PSTN trunk
The public switched telephone network (PSTN) is the network of the world's
public circuit-switched telephone networks
Figure 6-21
Click edit to configure more details
Figure 6-22
·Trunk Name
A unique label used to identify this trunk when listed in outbound rules,
incoming rules, etc. Ex: 'pstn5'
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· Volume
Setting
Used to modify the volume level of this trunk. Normally, this setting does not
need to be changed.
1) Busy Detection
·Busy Detection
Busy Detection is used to detect far end hang-up or for detecting a busy signal.
Select “Yes” to turn this feature on.
·Busy Count
If Busy Detection is enabled, it is also possible to specify how many busy tones
to wait for before disconnecting the call. The default is 4, but better results can
be achieved if set to 6 or even 8. Remember, the higher the number, the more
time will be required to release a channel. A higher setting lowers the
probability that you will encounter random hang-ups.
·Busy Interval
The busy detection interval
·Busy Pattern
If Busy Detection is enabled, it is also possible to specify the cadence of your
busy signal. In many Countries, it is 500msec on, 500msec off. Without Busy
Pattern specified, XonTel PBX will accept any regular sound-silence pattern
that repeats <Busy Count> times as a busy signal. If you specify Busy Pattern,
then XonTel PBX will further check the length of the tone and silence, which will
further reduce the chance of a false positive disconnect.
· Frequency
Detection
Used for Frequency Detection (Enable detecting the busy signal frequency or
not).
· Busy
Frequency
If the Frequency Detection is enabled, you must specify the local frequency.
·Polarity Detection
Configure if the call needs to be hung up when a polarity signal arrived
2) Advanced Options
·Caller ID Start
This option allows you to define the start of a Caller ID signal:
Ring:Start when a ring is received (Caller ID Signaling: Bell_USA, DTMF).
Polarity: Start when a polarity reversal is started (Caller ID Signaling:
V23_UK,V23_JP,DTMF).
Before Ring:Start before a ring is received (Caller ID Signaling: DTMF).
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·Caller ID Signaling
This option defines the type of Caller ID signaling to use. It can be set to one of
the following:
Bell: bell202 as used in the United States
v23_UK: suitable in the UK
v23_Japan: suitable in Japan
v23-Japan pure: suitable in Japan
DTMF: suitable in Denmark, Sweden, and Holland
.Caller ID Detection
For FXO trunks, this option forces XonTel PBX to clarify Caller ID incoming calls
GSM/UMTS Trunk
GSM/UMTS trunks are supported in XonTel PBX S200 if you have got the
GSM/UMTS module and SIM cards installed. One GSM/UMTS trunks support
only one SIM card for one concurrent call.
Figure 6-23
Click edit to configure more details.
Figure 6-24
Trunk Name
A unique label used to identify this trunk when listed in outbound rules,
incoming rules, etc. Ex: 'GSM/UMTS9'
· Volume
Setting
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Used to modify the volume level of this trunk. Normally, this setting does not
need to be changed.
· Pin
Code
Please enter your SIM card pin code here if your card has a pin code
6.2.2 VoIP Trunk
There are two types of VOIP trunk in XonTel PBX: SIP and IAX, in this page, we
can also configure the ‘service provider’ trunk, which doesn’t need the use name
and password for authorization, when you have bought a trunk from provide
with IP address only, please choose ‘service provider’ trunk .
Figure 6-25
6.2.2.1 VoIP Trunk
In this page, we can configure VoIP trunk (SIP/ IAX) you have got from provider
with the authorization name and password.
1)
Add VoIP Trunk
Input correct SIP information (provide by VoIP provider). Inaccurate
information will prevent the trunk from registering.
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Figure 6-26
· Type
SIP – Identifies whether the trunk sends and receives calls using the VoIP
protocol SIP
·Provider Name
A unique label to help you identify this trunk when listed in outbound rules,
incoming rules etc. Ex: 'XONTEL'.
·Hostname/IP
Service provider’s hostname or IP address.5060 is the standard port number
used by SIP protocol. Don’t change this part if it is not required.
.Domain
VoIP provider’s server domain name.
·Username
Username of SIP account. Used for SIP trunk registration.
.Authorization name
Used for SIP authentication. Leave this blank if not required.
·Password
Password of SIP account.
.From User
All outgoing calls from this SIP Trunk will use the From User (In this case the
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account name for SIP Registration) in From Header of the SIP Invite
package. Keep this field blank if not needed
.Online number
Define the online number that expected by ‘Skype Connect ‘and some other SIP
service providers. Leave this field blank if not needed.
· Maximum
Channels
Controls the maximum number of outbound channels (simultaneous calls) that
can be used on this trunk. Inbound calls are not counted against the maximum.
Set as 0 to specify no maximum.
· Caller
ID
Specify the caller ID to use when making outbound calls over this trunk. The
caller ID set in the ‘extension’ screen will override the caller ID set in the ‘VOIP
trunk’ screen. Please note that not all the service providers support this feature.
Contact your service provider for more information.
· Outbound
Proxy Server
A proxy that receives requests from a client, even though it may not be the
server resolved by the Request-URI.
·Codecs
Define the codec for this sip trunk and its priority
Note: To change the codec type and priority of this trunk, please create it first,
it will appear when you edit it again.
· Transport
This will be the transport method used by the SIP Trunk. This method is given by
the SIP trunk provider. The options are UDP (default) or TCP or TLS.
· Enable
SRTP
Define if SRTP is enabled for this trunk
·Qualify
Send check alive packets to the sip provider.
· DTMF mode
Set default mode for sending DTMF of this trunk.Default setting: rfc2833
· DOD
DOD (Direct Outward Dialing) means the caller ID displayed when dialing out,
before configure this, and please make sure the provider supports this feature
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· Associated
Extension
The extension make call out via SIP Trunk will display the associated DOD
2) Add IAX trunk
Input correct IAX information (provided by VOIP provider). Inaccurate
information will prevent the trunk from registering.
Figure 6-27
· Type
IAX – Identifies whether the trunk sends and receives calls by using the VoIP
protocol IAX.
·Provider Name
A unique label to help you identify this trunk when listed in outbound rules,
incoming rules etc. Ex: 'XONTEL2'.
·Hostname/IP
Service provider’s hostname or IP address. 4569 is the standard port number
used by IAX protocol. Don’t change this part if it is not required.
·Username
Username of IAX account; Used for IAX trunk registration.
·Password
Password of IAX account
.Online number
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Define the online number that expected by ‘Skype Connect ‘and some other
SIP service providers. Leave this field blank if it's no required.
· Maximum
Channels
Controls the maximum number of outbound channels (simultaneous calls) that
can be used on this trunk. Inbound calls are not counted against the maximum.
Set as 0 to specify no maximum.
· Caller
ID
Specify the caller ID to use when making outbound calls over this trunk. The
caller ID set in the ‘extension’ screen will override the caller ID setting in the
‘VOIP trunk’ screen. Please note that not all the service providers support this
feature. Contact your service provider for more information.
· DOD
DOD (Direct Outward Dialing) means the caller ID displayed when dialing out,
before configure this, please make sure the provider supports this feature
· Associated
Extension
The extension make call out via IAX Trunk will display the associated DOD
6.2.2.2 Service Provider
This is service provider trunk (peer to peer mode), which authorized using IP
address only. If you have got a trunk with IP address only, please choose this
type
Figure 6-28
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· Type
SIP or IAX
SIP – Identifies whether the trunk sends and receives calls by using the VoIP
protocol SIP.
IAX - Identifies whether the trunk sends and receives calls by using the VoIP
protocol IAX.
· Provider
Name
A unique label would help to you identify this trunk. Ex: 'Provider2'.
·Hostname/IP
Service provider’s hostname or IP address.
Note: 5060 is the standard port number used by SIP protocol, 4569is the
standard port number used by IAX protocol. Don’t change this part if it is not
required.
· Maximum
Channels
Control the maximum number of outbound channels (simultaneous calls) that
can be used on this trunk. Inbound calls are not counted against the maximum.
Leave blank to specify no maximum.
·Codecs
Define the codec for this sip trunk and its priority
Note: codec can only display when edit it after creating the trunk.
· Transport
This will be the transport method used by the SIP Trunk. This method is given by
the SIP trunk provider. The options are UDP (default) or TCP or TLS.
·Qualify
Send check alive packets to the sip provider.
· DTMF
mode
Set default mode for sending DTMF of this trunk.Default setting: rfc2833
· DOD
DOD (Direct Outward Dialing) means the caller ID displayed when dialing out,
before configure this, please make sure the provider supports this feature
· Associated
Extension
The extension make call out via this Trunk will display the associated DOD.
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6.3 Outbound Call Control
6.3.1 Outbound Routes
In this page, we can configure the outbound rules to control the outgoing calls.
Note:
1. The max number of outbound route is 64
2. If the dial patterns are the same in several routes, XonTel PBX will choose
the available routes from top to the last one.
3. When you have created a new extension, please edit the outbound route so
that he can dial out too
Figure 6-29
We can create outbound route or use the default route ‘pstnout’ (dial
9+the external number to dial out)
Figure 6-30
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·Route Name
Name of this Outbound Route. Ex: 'Local' or 'Long Distance' etc.
· Dial
Pattern
Outbound calls that match this dial pattern will use this outbound route. There
are a number of dial pattern characters that have special meanings:
X: Any Digit from 0-9
Z: Any Digit from 1-9
N: Any Digit from 2-9
[12345-9]: Any digit in the brackets (in this example, 1, 2, 3, 4, 5, 6, 7, 8, 9)
The ‘.’Character will match any remaining digits. For example, 9011.will match
any phone number that starts with 9011, excluding 9011 itself.
The ‘!’ will match none remaining digits, and causes the matching process to
complete as soon as it can be determined that no other matches are possible.
Example 1: NXXXXXX will match any 7 digits phone number.
Example 2: 1NXXNXXXXXwill match a phone number starting with a 1,
followed by a 3-digit area code, and then 6 digit number.
·Strip digits from front
Allows the user to specify the number of digits that will be stripped from the
front of the phone number before the call is placed. For example, if users must
press 0 before dialing a phone number, one digit should be stripped from the
dial string before the call is placed.
·Prepend these digits before dialing
These digits will be prepended to the phone number before the call is placed. For
example, if a trunk requires 10 digit dialing, but users are more comfortable
with 7 digit dialing, this field could be used to prepend a 3 digit area code to all
7 digit phone numbers before calls are placed.
· Password
The route password can be used to protect this route from being accessed
without a password.
· T.38
Support:
Enable T38 fax in this outbound route (Only for SIP Trunk).
· Rrmemory Hunt
Round robin with memory, remembers which trunk was used last time, and then
use the next available trunk to call out.
· Member
Extensions
Defines the extensions that will be permitted to use this outbound route.
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· Member
Trunks
Defines the trunks that can be used for this outbound route.
6.3.2 Speed Dial Settings
Figure 6-31
1) Options
· The prefix of speed dial
The prefix should be dialed before the speed dial number. Default is *99
Figure 6-32
2) Add new speed dial.
· Source Number
The speed dial number.
· Destination
Number
The number you want to call.
e.g. The source number is ”123”. The destination number is 5503305.The prefix
number is *99.You can use an extension with any type to dial *99123, then it
will call to number 5503305.
Note: Don’t forget to add the outbound dial prefix if you would like to dial the
speed dial number through trunk.
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6.4 Inbound Call Control
In this page, we can configure the details of IVR, ring group, queue and inbound
routes.
6.4.1 IVR
When there’s an inbound call aims at Auto Attendant, XonTel PBX will play an
IVR recording and route the caller to the requested destination (for example,
‘welcome to XX company, for sales press 1, for technical support press 2, for
operator press 0, etc’). The system will transfer the call to corresponding
extension according to DTMF digits inputted by the user
Figure 6-33
There is a default IVR here, we can edit it directly or add IVR by yourself
Figure 6-34
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·Number
XonTel PBX treats IVR as an extension, you can dial this extension number to
reach the IVR from internal extension.
·Name
A name for the IVR
·Prompt
The prompt recording that will be played when this IVR is reached.
· Repeat
Count
The number of times that the selected IVR prompt will be played.
· Key
Timeout
Wait for the user to enter a new extension for a specified number of seconds.
· Enable
Direct Dial
Allow the caller to dial other extensions number directly.
· Key
Press Events
A list of actions that can be performed depending on the digit dialed by the user.
·Key
The Key pressed when the callers hear the IVR prompt.
· Action
When the callers press the corresponding key, the action XonTel PBX executes.
No Action: Do nothing
Connect to Extension: Connect the call to an extension.
Connect to Voicemail: Connect the call to the voicemail of an extension
Connect to Ring Group: Connect the call to a ring group.
Connect to IVR: Connect the call to an IVR.
Connect to Conference Room: Connect the call to a conference room.
Connect to Disconnect the call to a DISA.
Connect to Queue: Connect the call to a queue.
Connect to Faxes: Connect the call to Faxes of extensions.
Dial by Name: The callers can dial the name of an extension to connect to
the corresponding extension.
Hung up: Hung up the call.
· Destination
Where will XonTel PBX route the call when the action occurs.
·Time Out
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Defines the timeout action. A timeout occurs after the IVR prompt has finished
playing for the number of times specified by the 'Repeat Count' field.
·Invalid
Defines the invalid action. The invalid action is triggered if the user enters a
DTMF digit that is not defined for this IVR.
6.4.2 Ring Groups
Ring groups can be configured to balance the call traffic for multiple users and
give callers a higher level of availability for incoming calls.Multiple ring
methods and voicemail are supported.
Note: follow me feature in extension page will not take effect when it’s ringing
as an agent
Figure 6-35
There is a default ringgroup, you can edit it or create a new one
Figure 6-36
·Ring Group Name
This option defines a name for this group, i.e. ‘Sales’. ‘Ring Group Name’ is a
label to help you identify this group in the group list.
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· Ring
Group Number
This option defines the numbered extension that can be dialed to reach this
group.
·Strategy
This option sets the Ringing Strategy for this Group. The options are as follows:
1. Ring All Simultaneously: Ring all available Extensions simultaneously.
2. Ring Sequentially: Ring each extension in the group one at a time.
· Seconds
to ring each member
1. If the strategy is ‘Ring All Simultaneously’, it means set the number of
seconds to ring this group before routing the call according to the ‘Destination if
No Answer’ settings.
2. If the strategy is ‘Ring Sequentially’, it means set the number of seconds to
ring a single extension before moving onto the next one.
Ring Group Members
An extension can be made a member of this ring group by moving it into the
‘Selected’ box.
·
· Destination
If No Answer
When all members on this group fail to answer the call, system will handle the
call according to the selected destination.
6.4.3 Queues
Call Queues give users (i.e. call centers) an efficient means to have their calls
answered in the order they were received to deliver top tier customer service.
Figure 6-37
Call queues allow calls to be sequenced to one or more agents.
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Note:
1. Dial 'Queue number + '*'' to log in or 'Queue number + '**'' to log out the
queue. For example, if the queue number is '680', then agent can dial '680*'
to log in or '680**' to log out.
2. Follow me feature in extension page will not take effect when it’s ringing as
an agent of queue
Figure 6-38
· Queue
Name
A name for the Queue.
· Queue
Number
Use this number to dial into the queue, or transfer callers to this number to put
them into the queue.
· Queue
Password
You can require agents to enter a password before they can login to this queue.
· Queue Agent Timeout
The number of seconds an agent's phone can ring before we consider it a
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timeout.
· Queue
Max Wait Time
The maximum number of seconds a caller can wait in a queue before being
pulled out. (0 for unlimited).
· Queue
Ring Strategy
This option sets the Ringing Strategy for this Queue.The options are
RingAll: Ring All available Agents simultaneously until one answers.
LeastRecent: Ring the Agent which was least recently called.
FewestCalls: Ring the Agent with the fewest completed calls.
Random: Ring a Random Agent.
RRmemory: Round Robin with Memory, Remembers where it left off in the last
ring pass".
1) Agents
This selection shows all users. Select a user here makes them an agent of the
current queue.
2) Caller Position Announcements
· Announce Position
Announce position of caller in the queue
· Announce
Hold Time
Enabling this option causes XonTel PBX to announce the hold time to the caller
periodically based on the frequency timer. Either yes or no; hold time will not be
announced if <1 minute.
· Frequency
How often to announce queue position and estimated hold time.
Note: '0 seconds' means disable the announcement
3) Periodic Announcements
· Prompt
Select a prompt file to play periodically.
· Frequency
How often to announce a prompt to the caller.
4) Events
If a caller presses the key while waiting in the queue, this setting selects which
action should process the key press.
5) Failover-Destination
Defines the failover action. A failover occurs after the user reach the Queue max
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wait time.
6) Others
· Music On Hold
Select the 'Music on Hold' Class for this Queue.
· Leave
When Empty
This option controls whether callers already on hold are forced out of a queue
that has no agents. There are two options.
Yes: Callers are forced out of a queue when no agents are logged in.
No: Callers will remain in a queue with no agents.
· Join
Empty
This option controls whether callers can join a call queue that has no agents.
There are two options,
Yes: Callers can join a call queue with no agents or only unavailable agents
No: Callers cannot join a queue with no agents
The default option is No.
· Agent
Announcement
Announcement played to the Agent prior to bridging in the caller.
· Join Announcement
Announcement played to callers once prior to joining the queue.
· Retry
The number of seconds we wait before trying all the phones again.
· Wrap-up time
How many seconds after the completion of a call an Agent will have before the
Queue can ring them with a new call. The default is 30.
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6.4.4 Conferences
Figure 6-39
Conference Calls increase employee efficiency and productivity, and provide a
more cost-effective way to hold meetings. Conference agents can dial * to
access to the settings options and the admin can kick the last user out and can
lock the conference room.
·Extension
This is the number dialed to reach this Conference Room.
· Admin
Admin can kick a user out and can lock the conference room.
·Pin #
Set a PIN # that must be entered in order to access this conference room (i.e.
1234).
Figure 6-40
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6.4.5 Inbound Routes
Inbound routing processes incoming call traffic to destination extensions
during office hours or outside office hours
Figure 6-41
There is a default inbound route for all the trunks and set IVR as the destination,
you can edit it or create a new one for your demands. When an incoming call
arrives, the system will first check ‘fax detection’, then ‘Holidays’, at last
‘Business Days’.
Figure 6-42
1) General
·Route Name
A name for this inbound route. Ex: 'pstnin' etc.
· DID
Number
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Define the expected DID Number if this trunk passes DID on incoming calls.
Leave this field blank to match calls with any or no DID info. You can also use
pattern matching to match a range of numbers.The following patterns may be
used:
X: Any Digit from 0-9
Z: Any Digit from 1-9
N: Any Digit from 2-9
[12345-9]: Any digit in the brackets (in this example, 1,2,3,4,5,6,7,8,9)
The ‘.’Character will match any remaining digits. For example, 9011.will match
any phone number that starts with 9011, excluding 9011 itself.
The ‘!’ will match none remaining digits, and causes the matching process to
complete as soon as it can be determined that no other matches are possible.
Example 1: NXXXXXX will match any 7 digits phone number.
Example 2: 1NXXNXXXXXwill match a phone number starting with a 1,
followed by a 3-digit area code, and then 6 digit number.
For more information, please refer to Appendix G How to Use DID.
· Extension
Define the extension for DID number. This field is only valid when you use BRI,
SIP, SPS or SPX trunk for this inbound router. You can only input number and
‘-‘in this field, and the format can be xxx or xxx-xxx. The count of the number
must be only one or equal the count of the DID number.
· Caller
ID Number
Define the Caller ID Number to be matched on incoming calls. Leave this field
blank to match any or no DID info.
You can also use a pattern match (e.g. 2[345]X) to match a range of numbers.
The following patterns may be used:
X: Any Digit from 0-9
Z: Any Digit from 1-9
N: Any Digit from 2-9
[12345-9]: Any digit in the brackets (in this example, 1,2,3,4,5,6,7,8,9)
The ‘.’Character will match any remaining digits. For example, 9011.will match
any phone number that starts with 9011, excluding 9011 itself.
The ‘!’ will match none remaining digits, and causes the matching process to
complete as soon as it can be determined that no other matches are possible.
Example 1: NXXXXXX will match any 7 digits phone number.
Example 2: 1NXXNXXXXXwill match a phone number starting with a 1,
followed by a 3-digit area code, and then 6 digit number.
· Distinctive
Ringtone
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XonTel PBX support mapping to custom ring tone files. For example, if you
configure the distinctive ringing for custom ring tone to ‘Family’, the ring tone
will be played if the phone receives the incoming call.
· Enable
Callback
You can enable the callback function of this inbound route. If you want to
configure the callback function, please refer to chapter 3.5.12
How do I configure distinctive ring tones? Please refer to APPENDIXE.
Currently distinctive ringtone can be compatible with XonTel, Yealink and
Snom phone.
2) Member Trunks
This area allows you to select which trunks will be member trunks for this route.
To make a trunk a member of this route, please move it to the 'Selected' box.
3) Business Days
Define where the calls will be routed during Business Days.
· Office
Hours
Select one defined business days office hours.
· Office Hours Destination
Configure where to route the incoming calls during office hours.
· End
Calls
Route the incoming calls to end calls, System will auto hang-up the call.
· Extension
Route the incoming calls to a specific extension.
· Voicemail
Route the incoming calls to extension’s voicemail.
· IVR
Route the incoming calls to a specific IVR.
·Ring Group
Route the incoming calls to a specific Ring Group.
· Conference
Room
Route the incoming calls to a specific Conference Room.
· DISA
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Route the incoming calls to a specific DISA.
· Queues
Route the incoming calls to a specific Queue.
·Faxes
Route the incoming faxes to a specific extension’s mail address.
Note: This function only supports T.38 faxes.
· Outbound
Routes
Route the incoming calls to a specific outbound route.
This function is mainly used for the connection of two branches.
For example: Company A locates headquarters in the USA with a branch B in
China. A and B both have XonTel PBX phone systems.
Now if staff of A would like to make a call to a telephone or mobile phone in
China from the extension of A but via the FXS line of B, that can be done by this
configuration.
· Non-office
Hours Destination
Configure where to route the incoming calls during non-office hours.
4) During Holidays
Define where the calls will be routed during Holidays.
· Holiday
Select which defined Holiday to use. When a time is defined in both
Business Days and Holidays, it will be treated as Holidays.
·Destination
Configure where to route the incoming calls during holidays.
5) Fax Detection
Configure if detecting faxes in this inbound route.
Note: Please choose IVR as the destination above before configure fax
detection (recommend)
· Destination
Configure where the faxes will be routed when faxes are detected.
· No
detect
Do not detect faxes.
· Custom
Email
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Customize an E-mail address to receive the faxes. You should first configure the
‘Voicemail Settings->SMTP Settings for Voicemail’ correctly before you use this
option.
· Faxes
Send faxes to an extension. If choosing a FXS extension here, the fax will be
sent to the FXS port selected, you should connect a fax machine to this FXS port.
If Choosing a VoIP extension, the fax will be sent to the extension’s voicemail as
an attachment.
Note: If you receive faxes with custom Email address, the ‘SMTP settings’ of
‘Voicemail Settings’ should be configured successfully in advance. If you receive
faxes with E-mail address configured in VOIP extension voicemail, you should
first make sure the tested email to your email address works fine.
6.5 Audio Settings
It’s allowed to customize the prompts in XonTel PBX, including the Audio In and
change the system prompts to your local country.
6.5.1 Custom Prompts
We can record or upload the prompts in this page, you can also play it directly to
confirm if it’s a valid one, you can also download it and save it as an backup
Figure 6-43
1. Record new Prompt
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Figure 6-44
The administrator can use this screen to record custom prompts by doing the
following:
1)Click ‘Record New Custom Prompt’
2) Input the desired file name on the popup window and choose an extension to
call for recording (such as 500).
3) Click ‘Record’. The selected extension will ring and you can pick up the phone
to start recording.
2. Upload Prompt
Figure 6-45
The administrator can also upload prompts by doing the following:
1))Click ‘Upload Prompt’.
2) Click ‘Browse’ to choose the desired prompt.
3) Click ‘Upload’ to upload the selected prompt.
Note: please make sure if the format is right and its size, the format should
be .wav (GSM 6.10, 8KHz,Mono,1Kb/s) or .gsm .
6.5.2 Music on Hold Prompts
In this page, we can upload the music on hold prompts or adjust the volume
from Audio In interface (available in XonTel PBX S200)
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Figure 6-46
The administrator can upload on hold music as follows:
1) Click ‘Upload Music on Prompt ’
2) Click ‘Browse’ to choose the desired audio file.
3) Click ‘Upload’ to upload the selected file.
Figure 6-47
Note: please make sure that the format is right and its size, the format should
be .wav (GSM 6.10, 8KHz,Mono,1Kb/s) or .gsm.
6.6 Basic Settings
There are some basic settings we need to configure on XonTel S200 PBX like
the general preferences, business hours, feature codes, voicemail settings
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6.6.1 General Preferences
In this page, there are some general settings of XonTel PBX
Figure 6-48
1) General
· Ring Timeout
Number of seconds to ring a device before handling the call as per the
extension’s Follow Me settings. Default value is 30s.
.MAX call duration
The absolute maximum amount of time permitted for a call. A setting of 0
disables the timeout. Default value is 6000s.
.Maximum concurrent calls
Maximum concurrent calls limits. Default value 0 means no limit
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· Music
on hold
Used to set hold music for the system.
Note: if you need use the ‘live music’ from ‘Audio In’ interface, please choose
‘external music’ here.
· Tone
Region
Please select your country or nearest neighboring country to enable the default
dial tone, busy tone, and ring tone for your region.
Note: please reboot the system to take it effect.
· HTTP
bind port/Web Access Port
Port to use for HTTP sessions; Default: 80
Note: please reboot the system to take it effect.
· FXO
Mode
FXO port’s operation mode.
· Virtual
Ring Back Tone
It’s only for GSM/UMTS/UMTS trunk. Once enabled, when the caller call out with
GSM/UMTS trunks, the caller will only hear the virtual ring back tone
generated by the system before callee answers the call.
Distinctive Caller ID
When incoming calls are routed from ring group/queue/IVR, the caller ID
displays with the name of ring group/queue/IVR , for example
·
5503302(ringgroup_default)
Note: To display IVR's name, please press the key instead of the extension
number directly.
· Follow
Me Prompt
When set Follow me to Transfer to number on the extension page (e.g. when
500 is busy, transfer to 501), while 500 is busy, the call will be transferred to
501. If ‘Enable Follow Me Prompt’ choosing yes, there will be prompt before
transferring the call. Otherwise, the call will be transferred directly without any
prompt. Default: Yes.
·Follow Me Prompt
Configure whether to play a prompt ‘please wait while trying to look at the
person you are calling’ when transfer a call by follow me settings.
· Invalid
Phone Number Prompt
Configure the prompt when the dialed phone number is invalid.
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· Busy
Line Prompt
Configure the prompt when the dialed phone number is busy.
·Dial Failure Prompt
Configure the prompt when dial failed due to conjunction no-available channel.
2) Extension Preferences
· User Extensions
The default value is 500 to 616
· Ring
Group Extensions
The default value is 620 to 629
· Paging
Group Extensions
The default value is 630 to 639
· Conference
Extensions
The default value is 640 to 659
· IVR
Extensions
The default value is 660 to 679
· Queue
Extensions
The default value is 680 to 689
6.6.2 Business Hours
Business hours including ‘holiday configuration’ is used to control the incoming
calls, we can configure it in this page.
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Figure 6-49
1) General
· Enable or Disable Business Hours
Click it to enable it or not on web directly
· Enable
Office Closed Timing
By dialing *81 (*81 is default) on an extension will force the office time closed
for the device whatever the general setting is.
· Disable
Office closed timing
By dialing *081 (*081 is default) on an extension will disable the Office Closed
Timing.
2) Add office hours
You can setup the business hours here.
3) Add Holiday
You can setup the holidays here.
If a time period is configured as both Holidays and office hours, it will be treated
as Holidays.
6.6.3 Feature Codes
There are many feature codes available in XonTel PBX, which allow users to
dial from extension side to realize the exact feature
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Figure 6-50
1) General
· One Touch Record
A user may initiator stop call recording by dialing *1during a call. (*1 is default
setting)
·Extension for Checking Voicemail
User scan check their Voicemail by dialing *2 on their phone (*2 is default
setting).
· Voicemail main menu
Users can go to the main menu by dialing *02 (*02 is default setting).
· Attended
Transfer
Users may transfer an incoming call by dialing *3 on their phone (*3 is
default setting).
· Attended
Transfer Timeout
The time out of transferring a call
· Blind
Transfer
Users may blind transfer an incoming call by dialing*03 on their phone (*03 is
default setting).
·Call Pickup
Users may pickup an incoming call by dialing *4 on their phone (*4 is default
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setting)
· Extension
Pickup
Users may pickup a specific extension’s incoming call by dialing *04+extension
number on their phone (*04 is default setting)
· Intercom
Define the feature code that is used to dial an extension in intercom mode. For
instance setting this value to *5 would allow you to initiate an intercom call with
extension 501 by dialing *5501.
· Normal
Spy
In this mode, you can only listen to the extension being spied, for example you
can dial *90501 to monitor extension 501
· Whisper
Spy
In this mode you can listen/whisper to the extension being spied, for example,
dialing *91501 to listen to extension 501, you can also talk with 501 too.
· Barge
Spy
In this mode, you can barge in both extensions involved the call, for example
dialing *92501 to barge in and talk with all the extensions inside
2) Call Park Preferences
· Call Parking
User may park an incoming call on his own telephone by pressing ‘*6’(*6 is
default setting)
· Extension
range used to park calls
User may park an incoming call on a designated extension at first and then pick
up the call again on any other extension.
· Number
of seconds a call can be parked before it is recalled.
Defines the number of seconds that a call can be parked before it is recalled to
the station that parked it.
3) Call Forwarding Preferences
·Reset to Defaults
Users may reset all call forward defaults by calling *70 on their phone (*70 is
default setting).
Note: When reset to defaults. The call forwarding settings will be configured as
follows:
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Always forward: Disabled
Busy forward to Voicemail: Enabled
No answer forward to Voicemail: Enabled
Do not disturb: Disabled
· Enable
Forward All Calls
Users may enable always forward by calling *71 on their phone (*71 is default
setting)
· Disable
Forward All Calls
Users may disable always forward by calling *071 on their phone (*071 is
default setting)
·Enable Forward When Busy
Users may enable busy forward by dialing *72 on their phone (*72 is default
setting)
·Disable Forward When Busy
Users may disable busy forward by calling *072 on their phone (*072 is default
setting)
·Enable Forward No Answer
Users may enable no answer forward by calling *73 on their phone (*73 is
default setting)
·Disable Forward No Answer
Users may disable no answer forward by calling *073 on their phone (*072 is
default setting)
· Forward
to number
Users may activate call forwarding by dialing this feature code, followed by the
extension or phone number to forward all calls to.
Note: Users may activate Forward to number by dialing *74 + phone number.
e.g.: by dialing *74501, all calls will be forwarded to extension 501.
· Forward
to Voicemail
Users may forward the call to Voicemail by calling *074 on their phone (*074
is default setting)
· Enable
Do Not Disturb
Users may enable do not disturb by calling *75 on their phone (*75 is default
setting)
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· Disable
Do Not Disturb
Users may disable do not disturb by calling *075 on their phone (*075 is default
setting)
6.6.4 Voicemail Settings
In this page, we can configure some settings for voicemail feature, including
general voicemail settings and SMTP settings, which is used for ‘voicemail to
email’
Figure 6-51
1) General Voicemail Settings
a) Message Options
Messages per Folder
Set the maximum number of messages that can be stored in a single voicemail
box.
· Max
· Max
Message Time
Set the maximum length of a single voicemail message.
· Min
Message Time
Set the minimum length of a single voicemail message. Messages below this
threshold will be automatically deleted.
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· Ask
Caller to Dial 5
If this option is set, the caller will be prompted to press 5 before leaving a
message.
· Operator
Breakout from Voicemail
If this option is set, the caller can jump out of the voicemail and go to the
destination (IVR) you set by dialing “0”.
b) Greeting Settings
· Busy Prompt
Greeting played when the extension called is busy.
Skip greeting: Do not play a greeting.
Play busy greeting: play the extension busy greeting.
· Unavailable
Prompt
Greeting played when the extension called is Unavailable.
Skip greeting: Do not play a greeting.
Play Unavailable greeting: play the extension Unavailable greeting.
· Leave
a Message Prompt
Greeting played to ask the caller to dial 5 to leave a message.
Skip greeting: Do not play a greeting.
Play busy greeting: play the extension busy greeting.
Play Unavailable greeting: play the extension Unavailable greeting.
c) Playback Options
· Announce Message Caller ID
If this option is enabled, the Caller ID of the party that left the message will be
played back before the voicemail message begins playing.
·Announce Message Duration
If this option is set, the duration of the message in minutes will be played back
before the voicemail message begins playing.
.Announce Message Arrival Time
If this option is set, the arrival time of the message will be played back before
the voicemail message begins playing.
.Allow Users to Review Messages
Allow callers to review their recorded message before sending it to voicemail.
2) SMTP Settings for Voicemail
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Note: If you want to send voicemail messages as email attachments, please
configure this section.
Figure 6-52
· E-mail
Address
The E-mail Address that XonTel PBX will use to send voicemail.
· Password
The password for the email address used above
· SMTP
Server
The IP address or hostname of an SMTP server that the XonTel PBX will
connect to in order to send voicemail messages via email, i.e.
mail.yourcompany.com.
· Port
SMTP Port: the default value is 25.
· Use
SSL/TLS to send secure message to server
If the server of sending email needs to authenticate the sender, you need to
select the check box.
Note: Must be selected for Gmail or exchange server.
After filling out the above information, you can click on the ‘Test Account
Settings’ button to check whether the setup is OK.
1) If the test is successful, you can use the email safely.
2) If test failed, please check the above information is correct or network is
proper.
6.7 Advanced Settings
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6.7.1 SIP Settings
Figure 6-53
1) General
· UDP Port
Port use for sip registrations, Default is 5060.
· TCP
Port
Port use for sip registrations, Default is 5060.
· TLS
Port
Port use for sip registrations, Default is 5061.
· RTP
Port Start
Beginning of RTP port range
· RTP
Port End
End of RTP port range
· DTMF
Mode
Set default mode for sending DTMF.Default setting: rfc2833
· Max
Registration/Subscription Time
Maximum duration (in seconds) of a SIP registration. Default is 3600 seconds.
· Min
Registration/Subscription Time
Minimum duration(in seconds)of a SIP registration.Default is 60seconds.
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· Default
Incoming/Outgoing Registration Time
Default Incoming/Outgoing Registration Time: Default duration (in seconds)
of incoming/outgoing registration.
· Register
Attempts
The number of SIP REGISTER messages to send to a SIP Registrar before giving
up. Default is 8 times.
· Register
Timeout
Number of seconds to wait for a response from a SIP Registrar before timed out .
Default is 20 seconds.
· Calling
Channel Codec Priority
Once enabled, when dialing out via SIP/SPS trunks, the codec of calling channel
will be selected in preference. If not, XonTel PBX will follow the priority in your
SIP/SPS trunks.
· Video
Support
Support for SIP video or no. Default is yes.
· Max
Bit Rate
Configure the max bit rate for video stream. The default: 384kb/s
· DNS
SRV Look Up
Please enable this option when your SIP trunk contains more than one IP
address.
· User
Agent
To change the user agent parameter of asterisk, the default is ‘XonTel PBX’,
you should change it if needed.
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Figure 6-54
2) NAT
Note: Configuration of this section is only required when using remote
extensions.
· Enable
STUN
STUN (Simple Traversal of UDP through NATs) is a protocol for assisting devices
behind a NAT firewall or router with their packet routing.
· STUN
Address
The STUN server allows clients to find out their public address, the type of NAT
they are behind and the internet side port associated by the NAT with a
particular local port. This information is used to set up UDP communication
between the client and the VOIP provider and so establish a call.
· External
IP Address
The IP address that will be associated with outbound SIP messages if the system
is in a NAT environment.
· External
Host
Alternatively you can specify an external host, and the system will perform DNS
queries periodically.
This setting is only required when your public IP address is not static. It is
recommended that a static public IP address be used with this system. Please
contact your ISP for more information.
· External
Refresh Interval
If an external host has been supplied, you may specify how often the system will
perform a DNS query on this host. This value is specified in seconds.
· Local
Network Identification
Used to identify the local network using a network number/subnet mask pair
when the system is behind a NAT or firewall.
Some examples of this are as follows:
'192.168.0.0/255.255.0.0' : All RFC 1918 addresses are local networks;
'10.0.0.0/255.0.0.0' : Also RFC1918;
'172.16.0.0/12':AnotherRFC1918withCIDRnotation;
'169.254.0.0/255.255.0.0' : Zero conf local network.
Please refer to RFC1918 for more information.
· NAT
Mode
Global NAT configuration for the system; the options for this setting are as
follows:
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Yes = Use NAT. Ignore address information in the SIP/SDP headers and reply to
the sender's IP address/port.
No = Use NAT mode only according to RFC3581.
Never = Never attempt NAT mode or RFC3581 support.
Route = Use NAT but do not include rport in headers.
·Allow RTP Reinvite
By default, the system will route media steams from SIP endpoints through
itself. Enabling this option causes the system to attempt to negotiate the
endpoints to route packets to each other directly, bypassing the system. It is not
always possible for the system to negotiate endpoint-to-endpoint media
routing.
3) Codecs
Figure 6-55
A codec is a compression or decompression algorithm that used in the
transmission of voice packets over a network or the Internet.
u-law: A PSTN standard codec, used in North America, that provides very
good voice quality and consumes 64kbit/s in each direction (receiving and
transmitting) of a VoIP call.
a-law: A PSTN standard codec, used outside of North America, that
provides very good voice quality and consumes 64kbit/s in each direction
(receiving and transmitting) of a VoIP call.
GSM/UMTS: A wireless standard codec, used worldwide, that provides
adequate voice quality and consumes 13.3kbit/s in each direction (receiving
and transmitting) of a VoIP call. GSM/UMTS is supported by many VoIP
phones.
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SPEEX: Speex is an Open Source/Free Software patent-free audio
compression format designed for speech. The Speex Project aims to lower
the barrier of entry for voice applications by providing a free alternative to
expensive proprietary speech codecs. Moreover, Speex is well-adapted to
Internet applications and provides useful features that are not present in
most other codecs.
G.722:G.722 is a wideband speech coding algorithms which supports the bit
rate of 64, 56 and 48kbps wideband. It’s a broadband voice encoding of G
series.
G.726: A PSTN codec, used worldwide, that provides good voice quality and
consumes 32kbit/s in each direction (receiving and transmitting) of a VoIP
call. G.726 is supported by some VoIP phones.
ADPCM, G.729A, H261, H263, H263p, H264, MPEG4.
Note: If you would like to use G.729, please enter your license.
4) QOS
Figure 6-56
QOS (Quality of Service) is a major issue in VOIP implementations. The
issue is how to guarantee that packet traffic for a voice or other media
connection will not be delayed or dropped due interference from other
lower priority traffic.When the network capacity is insufficient, QoS could
provide priority to users by setting the value.
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Figure 6-57
5) Advanced Settings
· From Field
Where to get the caller ID in sip packet.
·To Field
Where to get the DID in sip packet.
·180 Ringing
It is set when the telecom provider needs. Usually it is not needed.
·Qualify
Send check alive packets to the sip provider.
· Remote
Party ID
Whether send Remote-Party-ID on SIP header. Default no.
· Session
-timers
Enable session-timer mode, default: yes
· Session-expires
The max refresh interval
· Session-minse
The min refresh interval, which mustn't be less than 90s
· Session-refresher
Choose session-refresher, the default is UAS
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6.7.2 IAX Settings
Figure 6-58
1) General
· Bind
Port
Port use for IAX2 registrations, Default is4569.
· Bandwidth
Low/medium/high with this option you can control which codec to be used.
· Min
Registration Time
Minimum duration(in seconds)of a IAX2 registration.Default is 60seconds.
· Max
Registration Time
Maximum duration (in seconds) of a IAX2 registration. Default is 1200 seconds.
2)Codecs
A codec is a compression or decompression algorithm that used in the
transmission of voice packets over a network or the Internet.
u-law: A PSTN standard codec, used in North America, that provides very
good voice quality and consumes 64kbit/s in each direction (receiving and
transmitting) of a VoIP call.
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a-law: A PSTN standard codec, used outside of North America, that
provides very good voice quality and consumes 64kbit/s in each direction
(receiving and transmitting) of a VoIP call.
GSM: A wireless standard codec, used worldwide, that provides adequate
voice quality and consumes 13.3kbit/s in each direction (receiving and
transmitting) of a VoIP call. GSM/UMTS is supported by many VoIP phones.
SPEEX: Speex is an Open Source/Free Software patent-free audio
compression format designed for speech. The Speex Project aims to lower
the barrier of entry for voice applications by providing a free alternative to
expensive proprietary speech codecs. Moreover, Speex is well-adapted to
Internet applications and provides useful features that are not present in
most other codecs.
G.726: A PSTN codec, used worldwide, that provides good voice quality and
consumes 32kbit/s in each direction (receiving and transmitting) of a VoIP
call. G.726 is supported by some VoIP phones.
ADPCM, G.729A, H261, H263, H263p, H264.
Note: If you would like to use G.729, please enter your license.
6.7.3 Blacklist
Blacklist is used to block an incoming/outgoing call. If the number of
incoming/outgoing calls registered in the number blacklist, the caller will hear
the following prompt: “The number you have dialed is not in service. Please
check the number and try again”. The system will then disconnect the call.
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Figure 6-59
We can add a number with the type: inbound, outbound or both
Figure 6-60
Note: It will not working for internal extension number.
6.7.4 Callback Settings
XonTel PBX allows caller A to dial an inbound route number, and after hearing
the ring, A can hang up the call or wait for XonTel PBX to cut off the call, then
XonTel PBX will call A with this number. When a pick up the call, A can dial the
number he wants to call; XonTel PBX will call the number with its outbound
route.
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Note:
1. If you’d like to use callback feature, please make sure if it’s enabled on the
inbound route setting panel.
2. No callback rules needed to be set if the trunk supports call back with the
caller ID directly.
Figure 6-61
·Allow All Numbers
If you want to apply Callback function to all incoming numbers, please tick Allow
All numbers.
Follow the step to use this function.
Step 1: Enable Callback.
Inbound Routes –Choose “Yes” on ”Enable Callback “to enable this function
Figure 6-62
Step 2: Create Callback number
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Figure 6-63
Step 3: Create Callback Rules
You will need to create callback rules when the system should strip or add digits.
Figure 6-64
· Trunk
Name
Choose the trunk with callback rules
· Strip
digits from front
Define how many digits will be stripped from the call in number before the
callback is placed. For example, when you call from number 123456789 into
XonTel PBX, the caller ID is 0123456789, but you can only call 123456789
successfully from XonTel PBX trunk. You should configure number
0123456789 as the call back number and strip 1 digit before the callback is
placed
· Prepend
before dialing
Define digits added before a callback number before the callback is placed. For
example, the call in number (Caller ID) is 123456789, XonTel PBX need to
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send 9123456789 to its trunk when call to this number. You should configure
123456789 as the call back number and add 9 before the callback is placed. You
can add ‘w’ for analog trunks for some delay too
6.7.5 DNIS Settings
DNIS (Dialed Number Identification Service) is a telephone service that
identifies for the receiver of a call the number that the caller dialed
Figure 6-65
Note: If DID is not configured here, all the calls via this trunk will show the DNIS
instead of the original caller ID
6.7.6 DISA
DISA (Direct Inward System Access) allows someone calling in from outside the
telephone switch (PBX) to obtain an ‘internal’ system dial tone and make calls as
if they were using one of the extensions attached to the telephone switch. To use
DISA, a user calls a DISA number, which invokes the DISA application. The
DISA application in turn requires the user to enter a PIN number, followed by
the pound sign (#). If the PIN number is correct, the user will hear dial tone on
which a call may be placed. Obviously, this type of access has serious security
implications, and great care must be taken not to compromise your security
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Figure 6-66
1) General
· DISA Name
Give this DISA application a name to help you identify it.
· PIN#
The password for this DISA
· Response Timeout
The maximum amount of time the system will wait before hanging up the call if
the user has dialed an incomplete or invalid number. Default is 10 seconds.
· Digit Timeout
The maximum amount of time permitted between each digit when the user is
dialing an extension number. Default is 5 seconds.
2) Member Outbound Routes
Used to set the outbound routes that can be accessed from this DISA
6.7.5 PIN User Settings
PIN User is used to manage lists of PINs that can be used to access restricted
features such as Outbound Routes.
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Figure 6-67
1) Options
Code
.Dial this code to access PIN.
· Access
· Prompt
for Entry
Prompt caller enter the PIN Number.
· Prompt for Entry Failure
Prompt the caller when an invalid PIN is entered.
Figure 6-68
2) PIN User
XonTel PBX can store a number of PIN Users. PIN Users may be used to keep
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track of calls in relation to particular activities or clients. They can also be used
to keep track of calls by particular users or sets of users.
• PIN entered are checked against those stored by the system. If an invalid PIN
is entered, the PIN is requested again.
• The system administrator can configure certain numbers or types of numbers
to require entry of a PIN before you can continue making a call to such a number.
• The system administrator can also configure you to have to enter a PIN
before making any external call.
· Name
A character-based name for this PIN list, i.e. ‘xontelPIN’
· PIN List
Enter a list of one or more PINs, One PIN per line.
· Outbound Route
PIN User can use those outbound route to make call out
6.7.8 Paging Groups
Paging is used to make an announcement over the speakerphone to a phone or
group of phones. Targeted phones will not ring, but instead answer immediately
into speakerphone mode. Please note that this section is for configuring paging
groups. If you would like to configure Intercom settings, please open the Other
Settings -> Feature Codes screen.
This feature is supported by the following SIP phones:
XonTel S23P,S22P,S16P,S19P.
Yealink T28,T26,T22,T20,T10T,T9CM. Other SIP devices may also work with
this feature but are not officially supported.
Note: A paging group can have a maximum of 20 members.
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Figure 6-69
There are two types of paging groups in XonTel PBX S200
1. Internal paging Group
In this mode, if you dial its number, XonTel PBX will help to pick up those
chosen members and you can talk directly without any rings.
Figure 6-70
·Paging Group Number
Define the numbered extension that may be dialed to reach this group.
·Duplex
Paging is typically one way for announcements only. Checking this will make
paging duplex, allowing all users in the group to talk and be heard by all.
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2. External paging group
In this mode, the chosen extensions will have the rights to dial the group
number, all his voice will be broadcasted via the ‘Audio Out’ interface of S200
6.7.9 SMS Settings
It’s allowed for SMS feature when GSM/UMTS modules are installed.
1) Enable SMS to Email
Figure 6-71
If you enable this, as soon as the GSM/UMTS trunks receive small messages,
XonTel PBX will send the text of this message to the email addresses listed on
the Email List.
You can add email addresses to the Email List
Figure 6-72
2) Enable Email to SMS
If you enable this, you can use XonTel PBX to send out message by sending an
email to the specified address.
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Figure 6-73
· Enable
Country Code
If you want to add country code before the dialed numbers, please tick this.
· Country
Code
The country code to be add before the dialed numbers.
· Receive
mails every
The interval time of receiving mails from POP3 server
· Access
Code
This PIN code is used to verify the subject of the emails received. If the form of
email passes the verification, it will be send out by SIM card. If not, this email
will be deleted immediately
3) Email Settings
Figure 6-74
Note:
1. If you want to use “SMS to Email”, please configure POP3 setting.
2. If you configure the POP3 setting, XonTel PBX will download emails from the
mail server regularly. Once downloaded, the emails will be deleted from the mail
server.
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· Email
Address
This email address will be used to:
1. Send email to the addresses listed on “SMS to Email” setting.
2. Receive email and send the text of the email to the target mobile number by
SMS.
Note: If you use Gmail, just put your user name here. E.g. email address:
test@gmail.com, you just put “test” here.
· Password
Input the password of this email here.
·SMTP Server (SMTP)
·SMTP Server Port
If you want to know more about Email to SMS, please refer to APPENDIX F
7. Reports
Click
to access
We can check the call detailed logs for counting and system log for debugging
7.1 Call Logs
The call Log captures all call details, including call time, caller number, callee
number, call type, call duration, etc. An administrator can search and filter
call data by filter the call logs by call date, caller/callee, trunk, duration,
billing duration, status, communication type.
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Figure 7-1
7.2 System Logs
Figure 7-2
You can download and delete the system logs of XonTel PBX.
Options
· Enable Hardware Log
Save the information of hardware; (up to 4 log files)
· Enable
Normal Log
Save the prompt information; (up to 16 log files)
· Enable
Web Log
Save the history of web operations (up to 2 log files)
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· Enable
Debug Log
Save debug information (up to 2 log files)
We can also enable the SIP/RTP/E1 debug, it’s very useful for checking
problems.
8. Logout
Click
to log out safely to the log in page.
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9. Use XonTel PBX
Figure 9-1
9.1 Make outbound call
To make an outbound call, we need to add trunk first. There are 3 types of VoIP
Trunk:
· VoIP Trunk: Connected to remote VOIP service server.
you should get an IP address with user name/ password from the provider.
· Service Provider: Connected to service provider server.
you will get only IP address for authorization.
· Analog Trunk: FXO ports of XonTel PBX, connected to a local PSTN.
Trunk: GSM/UMTS ports of XonTel PBX, connected to
GSM/UMTS Network.
· BRI Trunk: BRI ports of XonTel PBX, connected to ISDN provider
· GSM/UMTS
What are FXO and FXS?
FXS (Foreign exchange Station) is an interface which drives an analog
telephone or FAX machine. FXS interfaces deliver power, provide ringing, and
use FXO signaling. FXS interfaces are what allow you to hook telephones and
other analog devices to your PBX
FXO (Foreign exchange Office) is an interface that connects to a phone line
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To supply your PBX with access to a public telephone network. FXO interfaces
use FXS signaling.FXO interfaces allow you to connect your PBX to real analog
phone lines.
9.1.1 Sample Routing via VoIP Trunk
Let’s configure all inside extensions to dial ‘0’ through the VoIP Trunk.
1. Add VoIP service provider
Before we do add this, please make sure you have a VoIP Trunk account.
TrunksVoIP Trunk SIP Trunk
Enter your account information on this page, and click Save.
Figure9-2
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2. Add Outbound Routes
Figure9-3
Now that we have added outbound dialing rule, any call starting with 0 will
be routed to the SIP Trunk.
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9.2 Incoming call
9.2.1 Sample Routing to an IVR
Let’s configure an incoming call to route to the IVR. In the IVR itself, let’s
configure digit 0to route the call to extension 300, and digit 1 to route the
call to extension 301.
1. Add IVR
To add a new IVR, go to IVR Create New IVR
Figure9-4
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2. Add Inbound Routes
As we can see from the Inbound Route of ‘allin’, all incoming calls will be
sent to the IVR.
Figure9-5
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