Installation Guide - Air

Self-Weighing Truck and Trailer Scales
™
LoadMaxx Scale
Installation Guide
for Welding Hendrickson Drive and
Steer Brackets
901-0155-001 R0
™
Table of Contents
TABLE OF CONTENTS ................................................................. 2
ABOUT LOADMAXX FOR HENDRICKSON SUSPENSIONS ......... 4
ABOUT INSTALLATION ................................................................ 5
Overview ............................................................................. 5
Installation Components ...................................................... 5
TOOLS REQUIRED ....................................................................... 6
Optional Tools .................................................................. 6
INSTALLING THE STEER AXLE SENSOR BRACKET .................. 7
Preparing the Steer Axle Sensor Brackets ........................... 7
Welding the Bracket ............................................................ 8
Adding a Protective Spray Paint Coating ............................. 9
INSTALLING THE DRIVE AXLE SENSORS ................................ 11
Assembling the Bracket to the Jig...................................... 11
J-Bracket Placement and Surface Preparation .................. 12
Welding the J-Bracket ....................................................... 14
Installing the Deflection Sensors........................................ 15
INSTALLING THE COMLINK AND DISPLAY .............................. 16
Preparing the Cab Display for Installation .......................... 16
Installing the Cab Display .................................................. 17
Mounting the ComLink ....................................................... 17
Connecting Cables ............................................................ 18
Table 3: Wiring Harness Hookup .................................... 18
Routing Cables .................................................................. 19
Securing Cables and Reassembling the Dash ................... 19
INSTALLING AND ADJUSTING THE STEER AXLE SENSOR .... 20
Installing the Deflection Sensor ......................................... 20
Setting the A/D Values ...................................................... 22
2
A/D Reading is BELOW 750 ........................................... 23
A/D Reading is ABOVE 1250.......................................... 23
Final Sensor Torque ....................................................... 23
Steer Axle Finishing Touches ............................................ 23
TESTING AND ADJUSTING THE DRIVE AXLE SENSORS ......... 28
A/D Reading is BELOW 750 ........................................... 28
A/D Reading is ABOVE 1250.......................................... 29
Final Sensor Torque ....................................................... 29
LIMITED WARRANTY ................................................................. 31
PROCEDURE FOR WARRANTY CLAIMS ................................... 32
NOTES ........................................................................................ 33
NOTES ........................................................................................ 34
3
About LoadMaxx for Hendrickson
Suspensions
LoadMaxx is a weighing system for vehicles that works by using
deflection sensors and/or air pressure sensors. The sensors
measure suspension flex or air pressure changes and converts
that number into weight, which is displayed in the truck cab.
Weight information, including axle group, net, and gross vehicle
weights, is also displayed
The LoadMaxx scale for vocational vehicles with Hendrickson
suspension includes a dash-mounted display, a ComLink module,
mounting cables, a deflection sensor with mounting hardware for
the steer axle, and a deflection sensor with mounting hardware for
the Hendrickson suspension.
Please see the User Guide, included with your scale kit, to
calibrate your scale after installation.
NOTE: Tractors using a 5849 scale configuration MUST have a
fixed 5th wheel position.
Fig. 1: Major Components Location
4
About Installation
Overview
There are three major components of the LoadMaxx scale that
you will install, listed as follows.
 Electronics: dash-mounted display, ComLink module,
power cables and sensor extension cables
 Deflection sensor for the steer axle (vocational vehicles only)
 Deflection sensors for the Hendrickson drive suspension
Installation Components
For a full list of installation components, please see the Bill of
Materials, insert 905-0007-000 R0.
5
Tools Required
You will need the following tools to install the deflection sensors
on the steer and drive axles.














Sander/grinder
40-grit medium sandpaper
Chalk or permanent marker
Flat-blade screwdriver
22 MM combination wrench
Torque wrench
22 MM socket and socket handle
Caulking gun
Enamel spray paint, any color
Welder, MIG or ARC
E7018 welding electrodes for ARC welders
E70S-3 or E71T-1 welding wire for MIG welders
C-clamps
Tape measure
Optional Tools


50 ml manual dispenser for Loctite™ adhesive (customer
provided)
Deflection sensor test box, available from Air-Weigh
WARNING: Isopropyl alcohol may cause mild skin irritation.
If you experience irritation, flush the affected areas with
water and then wash with soap and water. Isopropyl alcohol
should be used in properly ventilated areas; do not use in a
confined space. Keep away from flames and other
flammable materials.
6
Installing the Steer Axle Sensor
Bracket
NOTE: This section applies only to scales using the 5817
configuration. The 5809 or 5849 configurations do not
include a steer axle sensor and instead calculate a steer
axle weight based on the drive axle. If you are using one of
these configurations, skip this section and see the section
on installing the drive axle sensor.
Preparing the Steer Axle Sensor Brackets
1. Locate and mark the center of the steer axle (Fig. 2)
Center Mark
AW5800-1024
Fig. 2: Marking the Center of the Steer Axle
2. Using chalk or a permanent marker, mark the top of the steer
axle 3” on either side of the center mark (6 inches in total).
Clean this area. If the axle is heavily caked with dirt or
grease, use Brakleen to remove the worst. Then clean the 6inch area using two of the alcohol pads supplied in the
installation kit (Fig.3).
3. Using 40-grit medium sandpaper or a pneumatic grinder,
sand the 6-inch area until nothing remains but bare metal.
7
We recommend that you partially sand down the mold line as
well (Fig. 3).
Alcohol Pad
AW5800-1022
Fig. 3: Cleaning and Sanding the Steer Axle
Welding the Bracket
Air-Weigh takes no responsibility for damage or failure of
the steer axle due to improper welding
1. Place the new bracket assembly at the center of the axle
(Fig. 3). Use C clamps to hold the bracket in place. Make
sure you leave the alignment tool in the bracket assembly
while welding.
8
Fig. 3: Bracket assembly centered on axle
2. Fillet weld a full bead on the front and back edges of each
bracket piece, as per ANSI/AWS 2.4-79, AWS A5.4, AWS
A5.9 and AWS A5.22 standards (Fig. 4). Do NOT weld the
sides of the bracket, only the edges indicated below. AirWeigh recommends that you use equipment similar to Miller
Shopmaster 300 AC/DC; AMP/VOLT setting of 22; wire
speed of 3.5; and a welding argon gas mixture of 75/25. MIG
welding should use 309 stainlless wire. MIG welding will use
the same settings as the Miller Shopmaster noted above.
3. NOTE: Do not operate the vehicle while the
alignment tool is still in place.
4. Fig. 4: Welded axle and bracket
Adding a Protective Spray Paint Coating
To prevent the steer axle bracket from delaminating due to
corrosion, we recommend you spray paint around the base of
the bracket.
1. Using any enamel-based spray paint, paint around the base
of the bracket and over the glued section. Paint all bare
metal around the bracket completely.
9
2. Once the paint is dry, we recommend that you paint all
exposed metal a second time.
Fig. 10: Spray Paint Coating
10
Installing the Drive Axle Sensors
Assembling the Bracket to the Jig
1. Place a flat washer on a cap screw and insert through the Jbracket and then through the jig (Fig. 11).
2. Place a second flat washer on the cap screw followed by a
hex nut.
3. Make sure both alignment pins are touching the J-bracket.
4. Securely tighten the J-bracket to the jig assembly.
5. Repeat the above steps using a second J-Bracket. Ensure all
edges are parallel and at the same height (Fig. 12).
AW0092-1009
Fig. 11: Assembling the J-Bracket to the Jig
11
AW0092-1010
Fig. 12: Completing the J-Bracket Assembly
J-Bracket Placement and Surface Preparation
Table 2: Spacer for Specific Suspension Type
Hendrickson HAULMAXX
120-0079-XXX
HMX 400, HMX, HMX 460
Hendrickson HN462/463
HN 462, HN 402, HN FR,
120-0080-XXX
RT 463, RTE 463, HN 522
1. Place the appropriate spacer (see Table 2, above) against
the bar pin end on either the front or the back of the
equalizing beam. Put the J-bracket assembly against the
spacer onto the equalizing beam (Fig. 13).
2. Hold the J-bracket assembly firmly on the suspension and
mark the area inside the two large holes of each J-bracket.
12
Fig. 13: Hendrickson HN 462/463 and Hendrickson HAULMAXX
Axle Spacers
3. Remove the J-bracket assembly and set it aside.
4. Using a sander or grinder with 40-grit sandpaper, clean
a wide area around the marked areas until only bare
metal is visible (Fig. 14).
5. Repeat steps 1-4 on opposite side of the suspension so
you have one bracket on the passenger’s side and one
on the driver’s side of your suspension.
Grind Area Until
Bare Metal Is Exposed
AW0092-1005
Fig. 14: Preparing Suspension Surface for Welding
13
Welding the J-Bracket
1. Using the appropriate spacer, place the J-bracket assembly
back on the walking beam.
2. Using two C-clamps, secure the bracket assembly to the
walking beam (Fig. 15).
3. Using a MIG or ARC welder, tack-weld the two large holes
(top, bottom, left, right).
4. Then plug-weld the circumference of the two large holes in
the J-bracket assemblies only (Fig. 15).
5. Once the welds are completely cooled, remove the clamps.
6. Remove the two cap screws, four flat washers and two nuts
from the J-bracket assembly and remove the assembly jig.
Repeat with the second J-bracket on the opposite side of the
suspension.
7. Using enamel spray paint, paint all welded and sanded areas
to prevent oxidization.
J-bracket
Assembly
C-clamp
Areas To Be
Plug Welded
C-clamp
AW0092-1004
Fig. 15: Clamping the J-bracket Assembly to the Suspension
14
Installing the Deflection Sensors
Once welding is complete, you can install the deflection sensors.
1. Clean the mounting surface for the deflection sensor and
bracket with Brakleen®. Ensure there is no paint between the
two surfaces to be mated.
2. Attach the deflection sensor to the beam with the cable
exiting toward the center mount. The word TOP should be
facing up (Fig. 16)
3. Place the hardened washers on the two inch grade 9 bolts.
4. Place the bolts and washers through the holes in the
deflection sensor and then the slots in the brackets.
5. Place the two hex nuts on the bolts.
6. Hand-tighten each nut and bolt assembly.
J-brackets
Nut
Washer
Nut
Washer
Deflection
Sensor
Washer
Washer
Suspension
Equalizing Beam
Hexhead Machine
Screws
AW0092-1000
Fig. 16: Installing the Deflection Sensor
15
NOTE: You must make sure that the frame rail will not hit
the top of the deflection sensor bracket when the
suspension is at maximum weight. As an approximation,
ensure that the travel between the frame stop and the
suspension is at least 1/2 inches more than the distance
from the top of the bracket to the frame rail above it.
Installing the Comlink and Display
Preparing the Cab Display for Installation
1. Select a location for the display (1) on the dash panel (5) with
at least 3 inches of clearance behind the dash panel (5) for
the unit and its connections. A higher dash position provides
better visibility.
2. Using a hole saw, cut a 2-1/8-inch-diameter hole (2) in the
dash where you will mount the display.
3. Remove the hex nuts (4) from the studs (6) on the back of
the display (1) to release the mounting bracket (3).
2
3
1
4
6
5
AW5800-1001
Figure 17: Display Preparation and Installation
16
Installing the Cab Display
1. Position the display (1) in the hole so that it appears level on
the dash.
2. Reinstall the mounting bracket (3) on the back of the display
(1) and secure with two nuts (4) on the display studs (6).
Tighten the nuts (4) and secure the display (1) to the dash
using 6 in-lbs. of torque. Do not over- tighten the
mounting bracket nuts (4).
Mounting the ComLink
1. Select a location behind the dash for the ComLink module,
ensuring there is adequate access to the scale and the
electrical connections.
2. The ComLink module should be oriented with the connectors
facing downward and installed by any one of the following
methods, using the hardware provided:
Use wire ties through the holes in the ComLink module
mounting ears to secure it to any appropriate wire harness
behind the dash.
-OR Find a flat location where the ComLink module can be
attached using the 2-sided adhesive tape already in position
on the back of the ComLink module. Remove all dust, grease
or debris from the flat location using the supplied alcohol
pad. Remove one or both of the red strips from the back of
the ComLink module, exposing the adhesive tape. Place
the ComLink module against the cleaned flat area and push
hard enough to ensure adhesion. For best results, push the
ComLink module into place using steady force, being careful
not to crack the case. Using this method will make the
ComLink module more difficult to remove.
-OR 17
Use self-tapping screws to secure the ComLink module to its
location.
Connecting Cables
The provided cables are used to connect the ComLink to the
vehicle’s electrical system, to the dash display unit, and, if
desired, to an alarm output.
Table 3: Wiring Harness Hookup
Power and Ground Table
White Wire
Vehicle Chassis Ground
Blue/Black Wire with In-Line
Fuse
12VDC or 24VDC Ignition Hot Power
Gray Wire/Brown Wire
Alarm output 1 and 2(same voltage as
vehicle power)
Black Wires
Alarm ground Return 1 and 2
1. Connect the white wire to chassis ground.
2. Connect blue/black wire with inline fuse to the positive (+)
or “hot” side of the 12 VDC or 24 VDC ignition-on power
source. DO NOT connect directly to battery.
3. Connect the 10-pin plug of the power interface cable to the
ComLink module.
4. Connect both the 2-pin and the 4-pin plugs of the power
interface cable to the display.
5. When using an alarm, connect the alarm output wire and
the ground return wire to the desired device (buzzer, horn,
light, etc.).
18
NOTE: If you are using the optional printer, please see the
document Printer Installation Instructions (p/n 901-0105-000)
for information on connecting the printer to the ComLink.
The printer includes three cables. It and its cables can be
stored when it is not in use.
Routing Cables
1. Route the 20-foot steer extension cable and the 40-foot drive
extension cables along their respective axles and the frame,
and then through the cab firewall. Leave enough length for
sensor connections. If at all possible, route along an existing
wire harness. Be careful to avoid routing along pieces of the
frame that may move or cause wiring to rub.
2. Secure the cables loosely to the suspension using nylon ties.
3. Connect the extension cables to the ComLink module in the
dash. Drive cables should be connected to Ports A and B;
the steer cable should connect to Port C.
NOTE: Keep all cables a minimum of 12" from exhaust
piping or properly shield cables.
Securing Cables and Reassembling the Dash
Coil and secure any excess wire using nylon ties.
Tighten all nylon ties and trim.
Reassemble the dash assembly after all sensors have been
installed and sensor cables are connected. Ensure all
connections are tight.
19
Installing and Adjusting the Steer
Axle Sensor
Before you install the steer axle sensor, make sure the steer axle
adhesive is fixed and feels solid to the touch.
Installing the Deflection Sensor
1. Remove the alignment tool from the brackets. It should fit
loosely. Retain the two 14mm bolts and 14mm nuts to use
when you install the deflection sensor.
2. Clean the bracket channels with an alcohol pad.
3. Clean the sensor ends with the remaining alcohol pad.
4. Insert the steer axle sensor with its cable extending toward
the side of the vehicle where the sensor extension cable has
been routed to the firewall. Make sure the word “TOP” faces
up (Fig. 18).
Fig. 18: Inserting the Sensor into the Bracket
5. Align the steer axle sensor with the holes in the steer
axle bracket assembly.
20
6. Insert one bolt through the bracket hole on the sensor end
with the word “TOP” on it (Fig. 19). Place a washer and a
nut at the end of the bolt and hand-tighten the nut.
7. Insert the second bolt through the second bracket hole.
Place the connector assembly bracket tab on the other side
of the bolt facing away from the bracket. Then place a
washer and a nut behind the tab. Hand-tighten the nut (Fig.
20).
Fig. 19: Attaching the Sensor to the Bracket
21
Setting the A/D Values
1. To assemble the connectors, insert the deflection sensor
connector plug into the sensor extension cable connector OR
connect to the deflection sensor test box. Ensure the locking
tabs on the connector plug engage completely (Fig. 21).
Fig. 21: Assembling the Electrical Connector
2. Tighten both nuts and use a torque wrench to torque to 50 ftlbs.
NOTE: When tightening the bolts, ALWAYS check the
torque on the nut, NOT the bolt head.
NOTE: A/D refers to the analog-to-digital conversion of the
sensor reading.
3. Verify the A/D reading using the display in the cab (start the
ignition to power on the display) or the deflection sensor test
box. If the reading is within range (750 to 1250), continue to
instructions for the final sensor torque. If the reading is not
within range, follow the instructions below.
22
A/D Reading is BELOW 750
If the A/D reading is below 750 or there is no A/D reading at all,
follow the steps below.

Loosen the nut on the non-cable end of the sensor.

Exert upward pressure lightly with your fingers (or a
screwdriver, if necessary) under the non-cable end of
the sensor until the A/D reading is between 750 and
1250.

Tighten the nut on the non-cable end of sensor and
torque to 50 ft-lbs. If the A/D readings are still within
proper range, continue to instructions for the final sensor
torque.
A/D Reading is ABOVE 1250
If the A/D reading is above 1250, follow the steps below.

Loosen the nut on the non-cable end of the sensor.

Exert downward pressure lightly with your fingers on the
non-cable end of the sensor until the A/D reading is
between 750 and 1250.

Tighten nut and torque to 50 ft-lbs. If the A/D reading is
still in range, proceed to instructions for the final sensor
torque.
Final Sensor Torque
4. Apply Loctite to bolts and tighten to 120 ft-lbs.
5. Perform a final check of A/D values. If not within range,
repeat the steps for altering A/D readings.
6. If you are using the deflection sensor test box to set A/D
values, disconnect the box and connect the deflection sensor
cable to the sensor extension cable.
Steer Axle Finishing Touches
23
1. Slide the connector assembly onto the connector
bracket tab mounted on the deflection sensor bracket, by
inserting the tab into the grooves on the bottom side of the
bracket. Ensure the connector assembly slides completely
on the mounting tab.
2. Route the cable coming out of the receptacle portion of the
connector assembly so it can be used for a driver’s side
hookup or a passenger side hookup.
NOTE: Make sure there is enough slack in the sensor
extension cable between the axle and the frame to allow
for axle movement.
3. Driver’s side sensor orientation: Facing toward the rear of
the vehicle, route the cable from the connector assembly so
it runs to the right of the steer axle sensor assembly (Fig.
22).
Fig. 22: Driver’s side orientation
4. Passenger’s side sensor orientation: Facing toward the
rear of the vehicle, route the cable from the connector
assembly so it runs to the left of the steer axle sensor
assembly (Fig. 23).
24
Fig. 23: Passenger’s side orientation
5. Mount the cover over the sensor and the sensor brackets so
that the sensor cable is completely under the cover. The
bracket band clamps should emerge from the cover’s side
ports (Fig. 24).The sensor extension cable should emerge
from the cover’s end port on whichever side you choose to
route the cable.
Cover Flange
Fig. 24: Placing the Cover
25
6. Very loosely install band clamps around the steer axle on
both ends of the deflection sensor cover. Ensure that the
band clamp on each side circles both the steer axle and the
cover flange (Fig. 25). Fig. 26 shows completed installation.
Fig. 25: Attaching Band Clamps to Cover
7. Secure the sensor cable to the axle. Run the drive sensor
extension cable along the rear of the axle toward the side of
the truck (driver’s side or passenger’s side), securing with a
band clamp. Place split loom over the band clamp where it
crosses over the cable. Secure the cable to the band clamp
with nylon ties (Fig. 27). Use additional 24-inch nylon ties as
required to secure the cable to the steer axle.
26
Fig. 26: Cover with Sensor Extension Cable
SteerAxle
Band Clamp
Split Loom
Sleeving
Sensor Extension
Cable
Nylon Tie
AW5800-1037
Fig. 27: Securing the Sensor Extension Cable to the Axle
27
Testing and Adjusting the Drive Axle
Sensors
1. To assemble the connectors, insert the deflection sensor
connector plug into the sensor extension cable connector OR
connect to the deflection sensor test box. Ensure the locking
tabs on the connector plug engage completely (Fig. 28).
Fig. 28: Assembling the Electrical Connector
2. Tighten both nuts and use a torque wrench to torque to 50 ftlbs.
NOTE: When tightening the bolts, ALWAYS check the
torque on the nut, NOT the bolt head.
3. Verify the A/D reading using the display in the cab (start the
ignition to power on the display) or the deflection sensor test
box. If the reading is within range (750 to 1250), continue to
instructions for the final sensor torque. If the reading is not
within range, follow the instructions below.
A/D Reading is BELOW 750
If the A/D reading is below 750 or there is no A/D reading at all,
follow the steps below.

Loosen the nut on the non-cable end of the sensor.
28

Exert upward pressure lightly with your fingers (or a
screwdriver, if necessary) under the non-cable end of
the sensor until the A/D reading is between 750 and
1250.

Tighten the nut on the non-cable end of sensor and
torque to 50 ft-lbs. If the A/D readings are still within
proper range, continue to instructions for the final sensor
torque.
A/D Reading is ABOVE 1250
If the A/D reading is above 1250, follow the steps below.

Loosen the nut on the non-cable end of the sensor.

Exert downward pressure lightly with your fingers on the
non-cable end of the sensor until the A/D reading is
between 750 and 1250.

Tighten nut and torque to 50 ft-lbs. If the A/D reading is
still in range, proceed to instructions for the final sensor
torque.
Final Sensor Torque
4. Apply Loctite to both bolts then tighten to 120 ft-lbs.
5. Perform a final check of A/D values. If not within
range, repeat the steps for altering A/D readings.
6. If you are using the deflection sensor test box to set
A/D values, disconnect the box and connect the
deflection sensor cable to the sensor extension cable.
7. See Fig. 26 for completed installation. Secure mated
connectors using cable ties threaded through the
mounting holes in the bracket. Secure all cables using
nylon ties.
29
Fig. 29: Completed Installation
Your Air-Weigh scale installation is now complete.
NOTE: After you have installed deflection sensors, do not
calibrate until after the vehicle has been in normal operation
for one week or 800 miles, whichever comes first. Allowing
for this break-in period will give you a more accurate
calibration.
30
Limited Warranty
For product failures due to material or manufacturing defects, Air-Weigh will
replace or repair all components for up to 3 years from shipment date to the
end-user Air-Weigh customer. These three-year components include: Displays,
ComLinks, Sensors, Power Cables, Sensor Assemblies, Sensor Harnesses,
and all other associated external components. Air-Weigh assumes no
responsibility for administering warranty claims directly with any third party end
users.
The responsibility of Air-Weigh under this warranty is limited to the repair,
replacement, or credit of the defective part or assembly.
This warranty does not cover incidental or consequential damage to persons or
property caused by use, abuse, misuse, or failure to comply with installation or
operating instructions. This limited warranty does not apply to any product that
has failed due to accident, abuse, alteration, installation not consistent with
printed installation instructions, improper maintenance, improper operation, or
as a result of system integration or installation not explicitly approved in writing
by Air-Weigh.
Air-Weigh and its resellers shall have no responsibility or liability for damages if
the purchaser or any other person alters the vehicle incorporating Air-Weigh
products. This limited warranty shall not apply to any product that has been
repaired or altered by anyone not employed by Air-Weigh or not operated in
accordance with the manufacturer’s printed material delivered with this product.
Air-Weigh hereby expressly disclaims any and all implied warranties of any
type, kind of nature whatsoever, and particularly any implied warranty of
merchantability or fitness for a particular purpose not expressly stated by AirWeigh in its printed material delivered with its products.
Some states do not allow the exclusion or limitation of incidental or
consequential damages. If such laws apply, the limitations or exclusions
contained in the terms and conditions of this Warranty may not apply. This
warranty gives you specific legal rights and you may also have other rights,
which vary state to state.
May be covered by U.S. Patent Nos. 5478974, 5780782, 7478001
Foreign Patent Nos. 260494, 677998, 2122766
Copyright © 2004, 2006, 2007, 2010, 2011, 2012, 2013 by Hi-Tech Transport Electronics,
Inc. All rights reserved. Air-Weigh®, ComLink™, and Hi-Tech Transport Electronics are
trademarks or registered trademarks of Hi-Tech Transport Electronics, Incorporated.
Other brand, product, or service names listed in this document are the trademarks or
registered trademarks of their respective holders. Information contained in this literature
was accurate at time of publication. Product changes may have been made after
copyright dates that are not reflected in this document.
31
Procedure for Warranty Claims
1. For a warranty claim of an Air-Weigh product, customers
should get the part number, serial number, and failure
description of the failed item and call Air-Weigh Customer
Support. Air-Weigh will replace or repair units that have
failed due to workmanship, at the discretion of Air-Weigh. In
the event that Air-Weigh requests to examine product prior to
disposition, or for repairs or replacements, Air-Weigh
requires a Return Material Authorization (RMA) number to be
issued before the item is returned. Customers should contact
Air-Weigh’s Customer Support Department at (888) 4593247 for an RMA number. Please reference this RMA
number in all correspondence.
2. Claimed items shall be shipped freight pre-paid to: AirWeigh, Customer Support Department, 1730 Willow Creek
Circle, Eugene, Oregon 97402, USA. The Air-Weigh RMA
number shall appear on the outside of the return packaging.
3. Air-Weigh shall examine returned material within 30 days
after receipt, or sooner if mutually agreed upon. If Air-Weigh
determines that the part or assembly was defective in
material or workmanship and within the warranty period, AirWeigh will repair or replace the part or assembly and return
freight pre-paid. In the event Air-Weigh determines that the
part or assembly cannot be repaired or replaced and is within
the warranty period, a credit not to exceed the purchase
price will be issued to the Air-Weigh customer.
4. Air-Weigh Accounting will process a credit memo and notify
the Air-Weigh customer by email or fax. The Air-Weigh
customer will process a corresponding debit memo and notify
Air-Weigh Accounting.
5. If the part or assembly received by Air-Weigh does not meet
the requirements of the warranty program set forth above, at
the Air-Weigh customer’s request the part or assembly will
either be discarded, returned freight collect, or repaired or
replaced at the Air-Weigh customer’s expense and returned
freight collect.
32
Notes
33
Notes
34
1730 Willow Creek Circle • Eugene, Oregon 97402-9152 USA
P.O. Box 24308 • Eugene, Oregon 97402-0437 USA
Telephone (541) 343-7884 • Order Desk (888) 459-3444
Customer Support (888) 459-3247 • FAX (541) 431-3121
Hours of Operation: Mon-Fri, 8am – 5pm, Pacific Time
www.Air-Weigh.com
35
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