HP OpenView Dashboard Installation and Quick Start

HP OpenView Dashboard
For the Windows®,1 HP-UX, and Solaris Operating Systems
Software Version: 2.0
1.For this release, RealTime Health View runs on the Windows operating system only.
Installation Guide
Manufacturing Part Number: BB141-90000
Document Release Date: July, 2006
Software Release Date: July, 2006
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2
Support
Please visit the HP OpenView support web site at:
http://www.hp.com/managementsoftware/support
This web site provides contact information and details about the products, services, and
support that HP OpenView offers.
HP OpenView online software support provides customer self-solve capabilities. It provides a
fast and efficient way to access interactive technical support tools needed to manage your
business. As a valued support customer, you can benefit by using the support site to:
•
Search for knowledge documents of interest
•
Submit enhancement requests online
•
Download software patches
•
Submit and track progress on support cases
•
Manage a support contract
•
Look up HP support contacts
•
Review information about available services
•
Enter discussions with other software customers
•
Research and register for software training
Most of the support areas require that you register as an HP Passport user and log in. Many
also require a support contract.
To find more information about access levels, go to:
http://www.hp.com/managementsoftware/access_level
To register for an HP Passport ID, go to:
http://www.managementsoftware.hp.com/passport-registration.html
3
4
Contents
Documentation Roadmap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
HP OpenView Dashboard Manuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
HP OpenView Dashboard Online Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Documentation Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Documentation Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
2 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Preparing for Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Required Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Required Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Supported Operating Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Supported Portal Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Additional Required Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Optional Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
18
18
20
20
21
21
22
Installing HP OpenView Dashboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Installing HP OpenView Dashboard on a Windows Operating System . . . . . . . . . . . 24
Installing HP OpenView Dashboard on a UNIX Operating System . . . . . . . . . . . . . . 28
Completing the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Licensing the Software: RealTime Health View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Licensing the Software: Operations View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Uninstalling HP OpenView Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Uninstalling HP OpenView Dashboard on a Windows Operating System . . . . . . . . . 31
Uninstalling HP OpenView Dashboard on a UNIX Operating System. . . . . . . . . . . . 34
5
6
Documentation Roadmap
Figure 1 on page 8 shows the documentation roadmap for HP OpenView
Dashboard. This roadmap presents a suggested order for reading the manuals
available with HP OpenView Dashboard:
1
Use the Installation Guide to install the product.
2
Follow the path for the HP OpenView Dashboard component that you are
using.
HP OpenView Dashboard RealTime Health View
a
Read the RealTime Health View Concepts Guide to understand the
concepts of working with dashboards.
b
Use the RealTime Health View Administrator Guide to configure and
maintain the product.
c
Reference the Smart Link integration guides as needed for specific
details on the supported management product integrations.
HP OpenView Dashboard Operations View
a
Use the Operations View Quick Start Guide to carry out the tutorial.
b
Read the “Essential Concepts” chapter of the Operations View
Administrator Guide to understand the concepts of working with
portlets and portal servers.
c
Use the Operations View Administrator Guide to configure and
maintain the product. This guide provides high-level instructions for
the common tasks when working with the supplied Operations View
portlets
d
If you are migrating from HP OpenView Service Information Portal to
Operations View, use the Operations View Migration Guide to
complete this task. The Operations View Administrator Guide refers
you to the Operations View Migration Guide at the appropriate point
in the portal view implementation process.
e
Reference the integration guides as needed for specific details on each
supported HP OpenView management product. The Operations View
Administrator Guide refers you to the integration guides at the
appropriate points in the portal view implementation process.
7
Figure 1
8
HP OpenView Dashboard Documentation Roadmap
HP OpenView Dashboard Manuals
Table 1 describes the HP OpenView Dashboard manual set. These documents
are provided in Adobe Acrobat (.pdf) format and can be found in the following
directories:
•
After HP OpenView Dashboard installation, in the following directory on
the HP OpenView Dashboard management station:
— Windows: <install_dir>\paperdocs\dashboard\
— UNIX: /opt/OV/paperdocs/dashboard/
•
On the product DVD-ROM in the following directory:
— Windows: \Docs\
— UNIX: /Docs/
For information on how to obtain the most recent documents, see
Documentation Updates on page 13.
Table 1
HP OpenView Dashboard Documentation
Document Title and Filename
Main Topics
Installation Guide
Installing and uninstalling HP OpenView
Dashboard
Installation.pdf
RealTime Health View Concepts Guide
rhview/
RealTime_Health_View_Concept.pdf
RealTime Health View Administrator Guide
• Introduction to the terms and concepts of
RealTime Health View
• Configuring RealTime Health View
rhview/RealTime_Health_View_Admin.pdf • Maintaining RealTime Health View
Smart Link Integration for Mercury Business
Availability Center Installation Guide
Installing Smart Link Integration (SLI) for
Mercury Business Availability Center
MBACOvSLI/Mercury_SLI_Install.pdf
Smart Link Integration for BMC Remedy
Help Desk Installation Guide
Installing Smart Link Integration (SLI) for
Remedy Help Desk
RemedyOvSLI/Remedy_SLI_Install.pdf
9
Table 1
HP OpenView Dashboard Documentation (cont’d)
Document Title and Filename
Main Topics
Operations View Quick Start Guide
• Running the Operations View
demonstration portal view
opview/Quick_Start.pdf
• Operations View tutorial
Operations View Administrator Guide
• Essential concepts
opview/Administration.pdf
• Planning roadmap for using Operations
View
• Connecting Operations View to
management products
• Configuring Operations View portlets
• Configuring Operations View data filters
• Deploying a portlet application
• Troubleshooting
Operations View Migration Guide
opview/Migration.pdf
• Overview of migrating from
HP OpenView Service Information Portal
(SIP) version 3.2 to Operations View
• SIP and Operations View comparison
• Migration use models
• Using the Operations View Migration
Wizard
• Manual steps for migration
• Troubleshooting
Operations View Integration Guide: NNM
opview/NNM_Integration.pdf
• Connecting Operations View to
HP OpenView Network Node Manager
(NNM)
• Configuring the NNM portlets
• Customizing the NNM portlets
• Filtering NNM data
• Troubleshooting
10
Table 1
HP OpenView Dashboard Documentation (cont’d)
Document Title and Filename
Main Topics
Operations View Integration Guide: OVO and
OVSN
• Connecting Operations View to
HP OpenView Operations (OVO) and
HP OpenView Service Navigator (OVSN)
opview/OVO_OVSN_Integration.pdf
• Configuring the OVO and OVSN portlets
• Customizing the OVO and OVSN portlets
• Filtering OVO and OVSN data
• Troubleshooting
Operations View Integration Guide: OVIS
opview/OVIS_Integration.pdf
• Connecting Operations View to
HP OpenView Internet Services (OVIS)
• Configuring the OVIS portlets
• Customizing the OVIS portlets
• Troubleshooting
Operations View Integration Guide: OVPM
opview/OVPM_Integration.pdf
• Connecting Operations View to
HP OpenView Performance Manager
(OVPM)
• Configuring the OVPM portlets
• Customizing the OVPM portlets
• Filtering OVPM data
• Troubleshooting
Operations View Integration Guide: OVSD,
OVPI, and OVR
opview/OVSD_OVPI_OVR_Integration.pdf
• Connecting Operations View to
HP OpenView Service Desk (OVSD),
HP OpenView Performance Insight
(OVPI), and HP OpenView Reporter
(OVR)
• Configuring the OVSD, OVPI, and OVR
portlets
• Customizing the OVSD, OVPI, and OVR
portlets
• Troubleshooting
11
HP OpenView Dashboard Online Help
HP OpenView Dashboard supplies the following graphical interfaces for
portal and portlet configuration:
RealTime Health View
•
HP OpenView Dashboard Service Composer
Operations View
•
Operations View Administrator Tool
•
Operations View Migration Wizard (available from the Administrator
Tool)
Each of the HP OpenView Dashboard graphical interfaces includes online
help files that explain that interface.
12
•
To access the top level of the help content for each interface, use the
commands on the Help menu.
•
To access context-specific help information in the Operations View
interfaces, click Help within the window for which you want more
information.
Documentation Updates
This manual’s title page contains the following identifying information:
•
Software version number, which indicates the software version
•
Document release date, which changes each time the document is updated
•
Software release date, which indicates the release date of this version of
the software
To check for recent updates, or to verify that you are using the most recent
edition of a document, go to:
http://ovweb.external.hp.com/lpe/doc_serv/
You will also receive updated or new editions if you subscribe to the
appropriate product support service. Contact your HP sales representative for
details.
13
Documentation Conventions
The HP OpenView Dashboard documentation uses the following conventions:
Table 2
HP OpenView Dashboard Documentation Conventions
Symbol
Meaning
<install_dir>
(Windows only.) The HP OpenView application directory. This
directory contains all of the HP OpenView Dashboard files. The
default location is:
C:\Program Files\HP OpenView\
<data_dir>
(Windows only.) The HP OpenView data directory. This
directory contains product configuration and data files. The
default location is:
C:\Program Files\HP OpenView\data
<portlet_app_dir>
(Operations View only.) The top-level directory for a deployed
portlet application. This directory has the same name as the
portlet application. The location of this directory depends on the
installation platform and the portal server.
• Jetspeed on Windows:
<install_dir>\nonOV\dashboard\jetspeed\1.6\jakarta
-tomcat-5.5.9\webapps
• Jetspeed on UNIX:
/opt/OV/nonOV/dashboard/jetspeed/1.6/
jakarta-tomcat-5.5.9/webapps
• BEA WebLogic on Windows (default):
<bea_install_dir>\user_projects\applications
• BEA WebLogic on UNIX (default):
<bea_install_dir>/user_projects/applications
<bea_install_dir> is the BEA WebLogic directory.
A note that describes special information pertaining to the
current topic.
A tip that provides an alternate way to address the current
topic.
A caution that indicates a potential problem to avoid.
14
1 Introduction
HP OpenView Dashboard integrates with a portal server product to provide a
single point of entry for viewing data from management products.
•
HP OpenView Dashboard RealTime Health View is a tool for quickly
building dashboard views of business services.
•
HP OpenView Dashboard Operations View provides the portlets for
collecting and presenting management data and tools for configuring
these portlets.
HP OpenView Dashboard is JSR168-compliant.1 This release of
HP OpenView Dashboard supports the Apache Jetspeed and BEA WebLogic
portal servers. Jetspeed is an open-source portal server and is supplied with
HP OpenView Dashboard. If you want to deploy to the BEA WebLogic portal
server, you can purchase the BEA WebLogic Platform separately from your
BEA reseller.2 For specific version requirements, see Supported Portal Servers
on page 21.
This manual contains the following chapter:
•
Installation lists the requirements for installation and details the
installation and uninstallation processes.
1.
For information regarding JSR168 compliance, refer to:
http://www.jcp.org/en/jsr/detail?id=168
2.
For information on the BEA WebLogic Platform, refer to http://www.bea.com/
framework.jsp?CNT=index.htm&FP=/content/products/weblogic
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HP OpenView Dashboard Installation Guide
16
Version 2.0
Chapter 1
2 Installation
This chapter describes the process for installing HP OpenView Dashboard.
The tasks to complete during the installation process are as follows:
1
Prepare for installation. See Preparing for Installation on page 18.
Check that your system meets the minimum hardware and software
requirements for the HP OpenView Dashboard components that you plan
to install.
2
Install the HP OpenView Dashboard software. See Installing HP
OpenView Dashboard on page 24.
3
Complete post-installation tasks. See Completing the Installation on
page 30.
This chapter also includes the section Uninstalling HP OpenView Dashboard
on page 31.
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HP OpenView Dashboard Installation Guide
Version 2.0
Preparing for Installation
Before installing HP OpenView Dashboard, verify that your computer meets
the hardware and software requirements and that the prerequisite software
has been set up properly.
Required Hardware
Table 3 lists the minimum hardware requirements for running HP OpenView
Dashboard.
Table 3
HP OpenView Dashboard Minimum Hardware
Requirements
Specification
Windows
HP-UX
Computer Type
Intel Pentium (or
AMD) 1 GHz
processor-based
computer a
Operations View only: Operations View only:
Sun SPARCstation
HP 9000
workstation, Series
700 or 800
Drive
DVD-ROM drive (for installation)
RAM
RealTime Health
View:
1 GB recommended
Not applicable
Not applicable
Operations View:
1 GB recommended
1 GB recommended
1 GB recommended
Disk spaceb
RealTime Health
View:
500 MB on one drive Not applicable
(either FAT or NTFS)
Operations View:
1 GB on one drive
1 GB combined for
(either FAT or NTFS) /opt and /var
18
Solaris
Not applicable
1 GB combined for
/opt and /var
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HP OpenView Dashboard Installation Guide
Table 3
HP OpenView Dashboard Minimum Hardware
Requirements (cont’d)
Specification
Windows
HP-UX
Solaris
Swap space
512 MB
512 MB
512 MB
Temporary spacec
RealTime Health
View:
70 MB in %TEMP%
Not applicable
Not applicable
Operations View:
70 MB in %TEMP%
300 MB in /tmp
300 MB in /tmp
a.
This specification is sufficient for a limited demonstration of HP OpenView Dashboard. A full
deployment requires a faster processor with more disk space and memory.
b.
This specification includes space for the HP OpenView JDK and JRE. If another HP OpenView
product has already installed the HP OpenView JDK and JRE on this computer, subtract 512
MB from the stated requirement.
c.
The HP OpenView Dashboard installation process unpacks in the temporary directory. This
disk space is needed for the installation process only and will be made available again after
successful installation of HP OpenView Dashboard.
Installation
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HP OpenView Dashboard Installation Guide
Version 2.0
Required Software
Supported Operating Systems
Table 4 lists the supported operating systems for HP OpenView Dashboard.
Table 4
Supported Operating Systems
Windows
HP-UX
Solaris
RealTime Health View:
Not applicable
• Microsoft Windows 2003
Server with service pack 1
Not applicable
• Microsoft Windows XP
Server with service pack 2
Microsoft Windows requires
the following configuration:
• Microsoft .NET 2.0
• Microsoft MSI 3.1
Operations View:
• Microsoft Windows 2000
Server
• HP-UX 11.00
• HP-UX 11.11
• Microsoft Windows 2003
• HP-UX 11.2x
Server with service pack 1
HP-UX requires the
• Microsoft Windows XP
following configuration:
20
• Solaris 8
• Solaris 9
• Solaris 10
Solaris requires the following
configuration:
• Common Desktop
Environment (CDE)
• Common Desktop
Environment (CDE)
• X Windows and OSF/
Motif
• X Windows and OSF/
Motif
• HP-UX patch
PHSS_24303
• Semaphores enabled
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HP OpenView Dashboard Installation Guide
Supported Portal Servers
Table 5 lists the supported portal server software products.
Table 5
•
The correct version of Jetspeed is installed with each HP OpenView
Dashboard component. (If you install both RealTime Health View and
Operations View on the same computer, both required instances of
Jetspeed are installed.)
•
To use BEA WebLogic, purchase this product separately.
Supported Portal Server Software Products
HP OpenView
Dashboard Product
Jetspeed
BEA WebLogic
RealTime Health View
Jetspeed version 1.6 plus
Fusion with Tomcat version
5.0.30
BEA WebLogic Portal Server
version 8.1 with service pack 4
Operations View
Jetspeed version 1.6 plus
Fusion with a custom patch
and Tomcat version 5.5.9
BEA WebLogic Portal Server
version 8.1 with service pack 4
Additional Required Software
HP OpenView Dashboard requires the following additional software:
•
A web browser that meets the requirements of the portal server product.
— The HP OpenView Dashboard server must have a web browser for
viewing HP OpenView Dashboard online help content and testing the
dashboards and portal views.
— Each HP OpenView Dashboard user must have a web browser to view
the RealTime Health View dashboards and the Operations View
portlets.
Installation
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HP OpenView Dashboard Installation Guide
Version 2.0
Optional Software
HP OpenView Dashboard integrates with the optional software listed in
Table 6. This software does not need to be installed on the same computer as
HP OpenView Dashboard. Ensure that any optional software has the latest
available patches installed.
Table 6
Supported Optional Software
Management Product
RealTime Health View
Versions Supported
Operations View
Versions Supported
HP OpenView Network Node
Manager
Not supported
• 6.2
• 6.41
• 7.5
HP OpenView Customer
Views
Not supported
• 1.2 for NNM versions 6.2
or 6.4
HP OpenView Operations for
UNIX
• 7.x
• 8.0
• 8.x
• 8.1
• 8.11
• 8.20
HP OpenView Service
Navigator
• 7.x
• 8.0
• 8.x
• 8.1
• 8.11 value pack
HP OpenView Operations for
Windows
• 7.21
• 7.21
• 7.5
• 7.5
HP OpenView Interconnect
Not supported
• 3.1
HP OpenView Internet
Services
• 5.2
• 5.2
• 6.1
• 6.0
• 6.1
HP OpenView Performance
Manager
Not supported
• 4.04 (Windows only)
• 4.05 (UNIX only)
• 5.0
• 6.0
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Table 6
HP OpenView Dashboard Installation Guide
Supported Optional Software (cont’d)
Management Product
RealTime Health View
Versions Supported
Operations View
Versions Supported
HP OpenView Performance
Insight
Not supported
• 4.6
• 5.0
• 5.1
HP OpenView Service Desk
• 4.5
• 4.0
• 4.5
HP OpenView Reporter
Not supported
• 3.0
• 3.5
• 3.6
Mercury Business
Availability Center
• 5.0
Not supported
Remedy ARS Help Desk
• Help Desk 5.6 with ARS
6.0
Not supported
Installation
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HP OpenView Dashboard Installation Guide
Version 2.0
Installing HP OpenView Dashboard
This section describes how to install HP OpenView Dashboard on a local
system running one of the supported operating systems.
For information on migrating the Operations View configuration from SIP
version 3.2, follow the instructions in this manual for installing Operations
View and running the tutorial. For information, refer to the Operations View
Migration Guide.
Installing HP OpenView Dashboard on a Windows Operating
System
To install HP OpenView Dashboard on a Windows operating system, follow
these steps:
Do not cancel the HP OpenView Dashboard install process. To correct your
selections, allow the installer to complete, delete the product as described in
Uninstalling HP OpenView Dashboard on page 31, and then reinstall the
product with the desired selections.
1
Log on to the HP OpenView Dashboard server as a user with
administrator privileges.
2
Disable any anti-virus software (including script blocking) running on this
computer.
3
Insert the HP OpenView Dashboard DVD-ROM into the DVD drive.
The HP OpenView Installer should start automatically and display the
Introduction screen.
If you do not see the Introduction screen, in the Windows Explorer,
navigate to the top-level directory on the DVD drive, open the Windows
folder, and then double-click dashboard_n.nn.nnn_setup.exe, where
n.nn.nnn is the extended version number.
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You might see the Application Requirement Check Warnings window with
contents similar to those shown here.
In that case, for each message, click the message text, and then read the
message details below. You can choose to Quit without installing the
product or to Continue the product installation.
Installation
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HP OpenView Dashboard Installation Guide
4
Version 2.0
Follow the instructions on the screen to install HP OpenView Dashboard.
Table 7 lists the decisions you will be asked to make during the
installation process.
Allow any currently running software installation or uninstallation
processes to complete before beginning to install HP OpenView
Dashboard.
You might see the Force Repair of Already Installed Component
Packages check box. This option has the following impact:
•
Select the Force Repair of Already Installed Component
Packages check box to cause the installer to reinstall the
selected components, as applicable.
•
Clear the Force Repair of Already Installed Component
Packages check box to prevent reinstallation of the selected
components, as applicable. Clearing the check box leaves the
currently installed software unchanged.
The installer log files are located in the
%TEMP%\HPOvInstaller\dashboard_n.nn.nnn directory, where n.nn.nnn
is the extended version number.
Table 7
Installation Settings on a Windows Operating System
Option
Description
Components
to install
RealTime Health View
Operations View
Selecting to install RealTime Health
View places the following software on
the computer:
Selecting to install Operations View
places the following software on the
computer:
• RealTime Health View
• Operations View
• HP OpenView Java Runtime
Environment version 1.4.2
• HP OpenView Java Runtime
Environment version 1.4.2
• HP OpenView Java Development
Kit version 1.4.2
• HP OpenView Java Development
Kit version 1.4.2
• Microsoft SQL Server 2005
Express
• Jetspeed portal server version 1.6
plus Fusion with a custom patch
and Tomcat version 5.5.9
• Jetspeed portal server version 1.6
plus Fusion with Tomcat version
5.0.30
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Chapter 2
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Table 7
HP OpenView Dashboard Installation Guide
Installation Settings on a Windows Operating System (cont’d)
Option
Description
Installation
directories
If there is no HP OpenView software already on this computer, choose the
location of the application and data directories. All HP OpenView software
installed on this computer will use these directories. The default directories
are recommended:
• Application directory:
C:\Program Files\HP OpenView
• Data directory:
C:\Program Files\HP OpenView\data
Operations
View
Jetspeed
settings
If other processes on this computer (including RealTime Health View) use
the standard web server ports, Operations View Jetspeed will not run. You
can choose the ports for Jetspeed and the HSQL database. The default ports
are as follows.
• Jetspeed non-SSL port: 8080
• Jetspeed shutdown server port: 8005
• HSQL database port: 9001
For information on how to change the Operations View portal server port
settings after the product is installed, refer to the “Troubleshooting” chapter
in the Operations View Administrator Guide.
If your network configuration requires a proxy to access the Internet,
identify the proxy server address and port number.
Installation
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HP OpenView Dashboard Installation Guide
Version 2.0
Installing HP OpenView Dashboard on a UNIX Operating System
RealTime Health View is currently not supported on the UNIX operating
system.
Installing HP OpenView Dashboard on a UNIX operating system places the
following software on the computer:
•
Operations View
•
HP OpenView Java Runtime Environment version 1.4.2
•
HP OpenView Java Development Kit version 1.4.2
•
Jetspeed portal server version 1.6 plus Fusion with a custom patch and
Tomcat version 5.5.9
To install HP OpenView Dashboard Operations View on a UNIX operating
system, follow these steps:
Do not cancel the HP OpenView Dashboard install process. To correct your
selections, allow the installer to complete, delete the product as described in
Uninstalling HP OpenView Dashboard on page 31, and then reinstall the
product with the desired selections.
1
Log on to the HP OpenView Dashboard server as user root.
2
Insert the HP OpenView Dashboard DVD-ROM into the DVD drive.
3
If necessary, mount the DVD-ROM.
An example command follows:
/etc/mount /dev/dsk/device_name/dvdrom
where device_name is the specific name of your DVD drive.
4
In a terminal window, type the following command to set the DISPLAY
variable: export DISPLAY=hostname:0.0
5
Use the cd command to change to the dvdrom directory, change to the
directory for your operating system, and then type the following command
to start the installation program: dashboard_n.nn.nnn_setup.bin,
where n.nn.nnn is the extended version number.
The Introduction screen of the HP OpenView Installer appears.
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Follow the instructions on the screen to install HP OpenView Dashboard.
Table 8 lists the decisions you will be asked to make during the
installation process.
Allow any currently running software installation or uninstallation
processes to complete before beginning to install HP OpenView
Dashboard.
You might see the Force Repair of Already Installed Component
Packages check box. This option has the following impact:
•
Select the Force Repair of Already Installed Component
Packages check box to cause the installer to reinstall the
selected components, as applicable.
•
Clear the Force Repair of Already Installed Component
Packages check box to prevent reinstallation of the selected
components, as applicable. Clearing the check box leaves the
currently installed software unchanged.
The installer log files are located in the /var/tmp/HPOvInstaller/
dashboard_n.nn.nnn directory, where n.nn.nnn is the extended version
number.
Table 8
Installation Settings on a UNIX Operating System
Option
Description
Operations
View
Jetspeed
settings
If other processes on this computer use the standard web server ports,
Operations View Jetspeed will not run. You can choose the ports for Jetspeed
and the HSQL database. The default ports are as follows.
• Jetspeed non-SSL port: 8080
• Jetspeed shutdown server port: 8005
• HSQL database port: 9001
For information on how to change the Operations View portal server port
settings after the product is installed, refer to the “Troubleshooting” chapter
in the Operations View Administrator Guide.
If your network configuration requires a proxy to access the Internet,
identify the proxy server address and port number.
Installation
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Completing the Installation
Licensing the Software: RealTime Health View
After installation, RealTime Health View has a 90-day instant-on license. To
continue using the RealTime Health View after that time, you must obtain
and install a permanent license. In order to obtain a permanent license key,
you need the HP order number that was used to purchase HP OpenView
Dashboard.
To obtain and install a permanent license key for RealTime Health View,
follow these steps:
1
Open the AutoPass license manager.
In the RealTime Health View Configuration Panel, click Help→ License
Manager.
2
Use the AutoPass wizard to obtain and install the permanent license key.
If you need more information, in the AutoPass: License Management
window, click Help→ Help Topics to access the AutoPass documentation.
Licensing the Software: Operations View
After installation, Operations View has a 90-day instant-on license. To
continue using the Operations View after that time, you must obtain and
install a permanent license. In order to obtain a permanent license key, you
need the HP order number that was used to purchase HP OpenView
Dashboard.
To obtain and install a permanent license key for Operations View, follow
these steps:
1
Open the AutoPass license manager.
In the Operations View Administrator Tool, click Help→ Obtain License.
2
Use the AutoPass wizard to obtain and install the permanent license key.
If you need more information, in the AutoPass: License Management
window, click Help→ Help Topics to access the AutoPass documentation.
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Uninstalling HP OpenView Dashboard
This section describes how to modify, repair, or uninstall HP OpenView
Dashboard on a local system running one of the supported operating systems.
Before uninstalling any component of HP OpenView Dashboard, back up any
Jetspeed data that you want to retain. HP recommends backing up the entire
contents of the following directory:
•
RealTime Health View:
<install_dir>\nonOV\dashboard\rhview\jetspeed
•
Operations View on Windows:
<install_dir>\nonOV\dashboard\jetspeed\1.6
•
Operations View on UNIX: /opt/OV/nonOV/dashboard/jetspeed/1.6
Uninstalling HP OpenView Dashboard on a Windows Operating
System
To modify, repair, or uninstall HP OpenView Dashboard on a Windows
operating system, follow these steps:
Installation
1
Log on to the HP OpenView Dashboard server as a user with
administrator privileges.
2
Disable any anti-virus software (including script blocking) running on this
computer.
3
Ensure that the RealTime Health View Composer and/or the Operations
View Administrator Tool are not running.
4
Click Start→ Control Panel.
5
In the Control Panel window, click Add or Remove Programs.
6
Move through the list of programs to locate HP OpenView Dashboard, and
then click Change/Remove.
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You might see the Application Requirement Check Warnings window with
contents similar to those shown here.
In that case, for each message, click the message text, and then read the
message details below. You can choose to Quit without changing the
product or to Continue the product modification.
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Follow the instructions on the screen to change the HP OpenView
Dashboard installation. Table 9 lists the options you will be asked to make
during the uninstallation process.
The installer log files are located in the
%TEMP%\HPOvInstaller\dashboard_n.nn.nnn directory, where n.nn.nnn
is the extended version number.
Table 9
Uninstallation Options on a Windows Operating System
Option
Description
Modify
This option allows you to change the list of HP OpenView Dashboard
components that are installed on the computer. If you choose to install only
one component, the other component is removed from the computer (if
applicable). This option requires the HP OpenView Dashboard DVD-ROM.
Repair
This option searches for corrupted libraries, typically JAR and WAR files, in
the current HP OpenView Dashboard installation and replaces any
corrupted files with new copies from the installation media. This option
requires the HP OpenView Dashboard DVD-ROM.
Uninstall
This option removes all HP OpenView Dashboard application files from the
computer but leaves the configuration and data files in place.
Installation
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Uninstalling HP OpenView Dashboard on a UNIX Operating System
RealTime Health View is currently not supported on the UNIX operating
system.
To modify, repair, or uninstall HP OpenView Dashboard on a UNIX operating
system, follow these steps:
1
Log on to the HP OpenView Dashboard server as user root.
2
Ensure that the Operations View Administrator Tool is not running.
3
In a terminal window, type the following command to set the DISPLAY
variable: export DISPLAY=hostname:0.0
4
In a terminal window, start the installation program by typing:
/opt/OV/Uninstall/dashboard/setup.bin
5
Follow the instructions on the screen to change the HP OpenView
Dashboard installation. Table 10 lists the options you will be asked to
make during the uninstallation process.
The installer log files are located in the /var/tmp/HPOvInstaller/
dashboard_n.nn.nnn directory, where n.nn.nnn is the extended version
number.
Table 10
Uninstallation Options on a UNIX Operating System
Option
Description
Reinstall
from media
This option reinstalls the application. It requires the HP OpenView
Dashboard DVD-ROM.
Uninstall
This option removes all HP OpenView Dashboard application files from the
computer but leaves the configuration and data files in place.
34
Chapter 2
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