Upgrading the Polycom VVX 1500 to SIP 3.2.2

Technical Bulletin 53522
Upgrading the Polycom® VVX™ 1500 Phone to SIP 3.2.2
This technical bulletin explains how to upgrade a Polycom® VVX™ 1500 phone
to SIP software version 3.2.2.
The information in this bulletin applies to VVX 1500 phones running
SIP software version 3.2.1 or earlier.
Warning
After you upgrade the phone to SIP software version 3.2.2, you cannot install an
earlier version of the SIP software on the phone.
Warning
If the phone loses power during a part of the upgrade process, the phone could
become inoperable and require RMA to address the issue. To avoid an RMA, read
this bulletin completely before you begin the upgrade process.
Note
After the upgrade, the BootROM software will be contained within the main software
(SIP) distribution. Separate BootROMs will not be required for the VVX 1500
phone. (All other Polycom SoundPoint® IP/SoundStation® IP phones still support
separate BootROMs.)
The topics include:
Note
•
Overview
•
Upgrading the Phone
•
Confirming the Upgrade
•
Troubleshooting
Polycom recommends that you use Adobe® Reader® 8 or 9 to view this technical
bulletin and the attachments. Click the paperclip icon on the far-left to view
attachments.
Overview
The SIP 3.2.2 release for the VVX 1500 phone includes a change in the real-time
operating system. As a result, the upgrade procedure is more complex than
usual.
December, 2009
1725-47082-001 Rev. A
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Technical Bulletin 53522
Upgrading the Polycom® VVX™ 1500 Phone to SIP 3.2.2
To upgrade the VVX 1500 phone to SIP 3.2.2, changes to the SIP software,
BootROM, and BootBlock software elements are required. Normally, the
BootBlock (a small piece of software that runs during initial phone power-up)
does not need to be upgraded from the version that is installed at the factory.
If the changes to the SIP software, BootROM, and BootBlock are not made, the
phone will not operate correctly. This technical bulletin details how to
upgrade the VVX 1500 phone so that the required changes are made.
This upgrade will take 20-30 minutes to complete.
Note
If you upgrade the VVX 1500 phone, and then want to use the H.323 feature, see
the H.323 Protocol section in the Administrator’s Guide for the Polycom
SoundPoint IP/SoundStation IP/ VVX Family, available from
http://www.polycom.com/support
Upgrading the Phone
You can upgrade the phone in one of two ways:
•
Automatically—Use this method if you do not have direct access to the
phones you need to upgrade, or you need to upgrade a large number of
phones. This method involves updating <MAC address of phone>.cfg or
000000000000.cfg to include a reference to the BootBlock.
•
Manually—Use this method if you have direct access to the phones you
need to upgrade and you only need to upgrade a small number of phones.
This method does not require you to update <MAC address of phone>.cfg
or 000000000000.cfg.
Upgrading Automatically
If you do not have direct access to the phones you need to upgrade, or you
need to upgrade a large number of phones, upgrade the BootBlock software
automatically.
To perform an automatic upgrade:
1. Download and extract the following to your boot server:
— BootROM version 4.1.4
— BootBlock version 2.9.0
— SIP software version 3.2.2
To download the above, go to
http://www.polycom.com/support/voice/business_media_phones/vv
x1500.html.
Note
2
Make sure the phones are configured to access your boot server.
Technical Bulletin 53522
Upgrading the Polycom® VVX™ 1500 Phone to SIP 3.2.2
2. From your boot server, open <MAC address of phone>.cfg or
000000000000.cfg in an XML editor and add the following line:
<APPLICATION_VVX1500 BOOTBLOCK_FILE_PATH_VVX1500=”bootblock.ld”>
The following figure shows the new line (in XML Notepad).
Note
A template 000000000000.cfg file with this modification is included as an
attachment to this document. Click the paperclip icon on the far-left to view the
attachment.
3. Reboot the phones, either remotely or locally:
— To reboot phones remotely, use a SIP-NOTIFY (Check-Sync)
command.
or
— To reboot phones locally, do the following:
a
From the phone’s idle screen, tap
Advanced.
> Settings >
b
From the Password screen, enter your password (the default is
456), and then tap the Enter soft key.
c
From the Advanced screen, tap Reboot Phone. When the “Are
you sure?” message displays, tap the Yes soft key.
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Technical Bulletin 53522
Upgrading the Polycom® VVX™ 1500 Phone to SIP 3.2.2
The phone will reboot at least three times. In the process, it will upgrade
all three software elements. The process will take several minutes. When
the upgrade completes, the phone’s idle screen displays.
During a part of the upgrade process, the phone will display “Flashing
BootBlock. Do not remove power.”
Warning
While this message displays, do not move, touch, unplug, or remove any cables
from the phone. If the upgrade (flash) process is interrupted, the phone may
become inoperable and require RMA to address the issue.
If the BootBlock was successfully upgraded (flashed), the phone displays
“BootBlock flashed.” When this message displays, you no longer have to
worry about disturbing your phone.
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Technical Bulletin 53522
Upgrading the Polycom® VVX™ 1500 Phone to SIP 3.2.2
Note
If the upgrade (flash) fails, the phone will retry several more times. For more
information about what happens when the upgrade (flash) fails, see
Troubleshooting on page 8.
4. When the idle screen displays, confirm the upgrade (see Confirming the
Upgrade on page 8).
Upgrading Manually
If you are upgrading a small number of phones, and you have direct access to
the phones, upgrade the BootBlock software manually.
Note
Before you perform a manual upgrade, make sure your boot server is running.
To perform a manual upgrade:
1. Download and extract the following to your boot server:
— BootBlock version 2.9.0
— BootROM version 4.1.4
— SIP software version 3.2.2
To download the above, go to
http://www.polycom.com/support/voice/business_media_phones/vv
x1500.html.
Note
Make sure the phones are configured to access your boot server.
2. Reboot the phones:
— From the phone’s idle screen, tap
> Settings > Advanced.
— From the Password screen, enter your password (the default is 456),
and then tap the Enter soft key.
— From the Advanced screen, tap Reboot Phone. When the “Are you
sure?” message displays, tap the Yes soft key.
The phone reboots. After several seconds, the phone displays the
Welcome! screen. The Welcome! screen displays the Start, Setup and
About soft keys.
3. While the Welcome! screen displays, upgrade the BootBlock by pressing
the following key combination:
+
+
+
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Technical Bulletin 53522
Upgrading the Polycom® VVX™ 1500 Phone to SIP 3.2.2
Note
The key combination only works when the Welcome! screen (with the Start, Setup,
and About soft keys) displays. To display the Welcome! screen again, reboot the
phone.
4. Enter the administrator password (by default, the password is 456), and
then tap the OK soft key.
The phone displays “You are about to reflash the BootBlock, loss of power
will render the phone unusable. Do you wish to continue?”
5. To upgrade (flash) the BootBlock, tap the Yes soft key.
The phone displays “Preparing to flash the BootBlock.” This message
displays for a few seconds.
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Technical Bulletin 53522
Upgrading the Polycom® VVX™ 1500 Phone to SIP 3.2.2
After a few seconds, the phone displays “Flashing BootBlock. Do not
remove power.”
Warning
While this message displays, do not move, touch, unplug, or remove any cables
from the phone. If the upgrade (flash) process is interrupted, the phone may
become inoperable and require RMA to address the issue.
If the BootBlock was successfully upgraded (flashed), the phone displays
“BootBlock flashed.” When this message displays, you no longer have to
worry about disturbing your phone.
Note
If the upgrade (flash) fails, the phone will retry several more times. For more
information about what happens when the upgrade (flash) fails, see
Troubleshooting on page 8.
The rest of the upgrade will proceed automatically and involve at least
two reboots. When the upgrade completes, the phone’s idle screen
displays.
6. When the idle screen displays, confirm the upgrade (see Confirming the
Upgrade on page 8).
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Technical Bulletin 53522
Upgrading the Polycom® VVX™ 1500 Phone to SIP 3.2.2
Confirming the Upgrade
Confirm that the phone contains the correct BootBlock, BootROM, and
SIP software versions.
Note
If you cannot access the software’s menu system, you can confirm the BootROM
version while the phone is attempting to reboot. For more information, see
Troubleshooting on page 8.
The BootBlock, BootROM, and SIP software versions are also listed in the phone’s
log files on your boot server.
To confirm the phone contains the correct software versions:
1. Tap
> Status > Platform > Phone.
2. From the Phone screen, scroll to confirm that the following BootBlock and
BootROM versions are listed:
— BootBlock: 2.9.0 (17960-001)
— BootROM: 4.2.1.0334
Note
The BootROM you downloaded to your boot server (version 4.1.4) is a transitional
BootROM that is overwritten with BootROM 4.2.1 when you install SIP software
version 3.2.2.
3. From the idle screen, tap
Application > Main.
> Status > Platform >
4. From the Main screen, confirm that the following SIP software version is
listed:
— Version: 3.2.2.0481
Troubleshooting
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Issue
Do the following...
When I confirm the upgrade, the BootBlock
version is incorrect.
The BootBlock was not updated. Confirm you downloaded the
correct versions of the BootBlock (2.9.0), BootROM (4.1.4),
and SIP software (3.2.2) to your boot server.
After I upgrade the BootBlock, the phone enters a
reboot loop.
The new SIP software is not compatible with an older
BootBlock version. Confirm you downloaded
BootBlock version 2.9.0 to your boot server. Examine
<MAC address of phone>-boot.log to diagnose any errors.
Technical Bulletin 53522
Upgrading the Polycom® VVX™ 1500 Phone to SIP 3.2.2
Issue
Do the following...
How can I check the BootROM version if the
phone is in a reboot loop?
While the Welcome! screen displays, tap and hold the About
soft key. The BootROM version is listed next to Rev.
The message “Flashing BootBlock. Do not
remove power. Try <number of attempt> failed,
retrying.”
An attempt to upgrade (flash) the BootBlock has failed, and
the phone is trying again.
Upgrading (flashing) the BootBlock has failed
multiple times. The message “BootBlock failed to
flash all times” displays.
All attempts to upgrade (flash) the BootBlock failed. Before
you tap the Reboot soft key to try again, make sure your boot
server is running, and that the BootBlock is downloaded to the
boot server.
If all attempts fail, the message “BootBlock failed to flash all
times” displays. For more information, see the next row in this
table.
Trademark Information
© 2009, Polycom, Inc. All rights reserved. POLYCOM®, the Polycom “Triangles” logo and the names and marks
associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or
common law marks in the United States and various other countries. All other trademarks are property of their respective
owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than
the recipient’s personal use, without the express written permission of Polycom.
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