Know Your Electric Chain Saw

18-INCH 14-AMP ELECTRIC
CHAIN SAW
Model SWJ701E
Form No. SJ-SWJ701E-880E-MR1
OPERATOR’S MANUAL
A Division of Snow Joe®, LLC
IMPORTANT!
General Safety
mWARNING! When using electric yard tools, basic safety
Safety Instructions
precautions should always be followed to reduce the risk of
fire, electric shock, and personal injury, including the following:
All Operators Must Read These
Instructions Before Use
1.Keep guards in place – Protective guards should be
checked periodically to ensure they are properly fitted and
in correct working order.
Read all the instructions contained in this manual. Keep this
manual in a safe place, so that the information is available at
all times. If you give the equipment to another person, make
sure to provide these operating instructions. Basic safety
precautions should always be followed to reduce the risk of
fire, electric shock and personal injury.
2.Remove adjusting keys and wrenches – Check that
adjusting wrenches are removed from the saw before
turning it on.
3.Keep work area clean and well-lit – Clear work area of
branches and limbs after each cutting session. Cluttered
areas invite accidents.
m
Notice the personal safety alert symbol
used in this
manual to draw your attention to a WARNING given along
with the particular operating instruction. This means that
the operation requires special ATTENTION, CAUTION and
AWARENESS.
4. Avoid dangerous conditions – Do not use this machine
in rainy, stormy, damp or wet locations. Do not operate the
unit in gaseous or explosive atmospheres. Motors in these
units normally spark, and the sparks may ignite fumes.
5. Do not use the chain saw in the rain.
Intended use
6. Keep bystanders and children away – All bystanders,
including children and pets, should be kept a safe
distance away from the work area.
This machine was designed and manufactured for
felling, bucking, and delimbing trees or cutting wooden
objects with dimensions suitable for the cutting bar's
capabilities.
7. Do not force the tool – It will do the job effectively and
safely if it is used at the rate for which it was designed.
8. Use the right tool – Do not force the tool or any
attachment on the tool to do a job for which they were
not designed.
Improper use
Any other use differing from the above mentioned applications
poses a serious hazard to the user and may damage both the
tool and your personal property. Examples of improper use
include, but are not limited to:
9.Wear proper apparel – Do not wear loose articles of
clothing or jewelry since such items may get caught
in moving parts. Use of heavy-duty rubber gloves,
substantial non-skid footware, and close-fitting clothing is
recommended when working outdoors with power tools.
• trimming hedges;
• carving;
10. Wear protective hair coverings to contain long hair.
• sectioning pallets, crates and various packing materials;
11. Always wear safety glasses and ear defenders to
provide eye and ear protection – Everyday eyeglasses
only have impact resistant lenses and do not provide the
same protection as safety glasses.
• sectioning furniture or other materials with nails, screws or
other metal components;
• butchering meat;
12. Wear face or dust masks – If the cutting operation is
dusty, the use of a face or dust mask specially designed
to filter out microscopic particles is recommended.
• using the machine to lift, move or split objects;
• using the machine while fastened to fixed supports.
Improper use of the machine will invalidate the warranty,
relieve the manufacturer from all liabilities, and the user will
consequently be liable for any and all damage or injury to
himself/herself or others.
© 2015 by Snow Joe®, LLC
All rights reserved. Original instructions.
13. Do not overreach – Keep proper footing and balance
at all times.
14. Maintain tools with care – Keep tools sharp and clean
for the best and safest performance. Follow instructions
for lubricating and changing accessories.
1
SAVE THESE INSTRUCTIONS
Chain Saw Use And Care
15. Disconnect tool – Disconnect the chain saw from the
power supply when not in use, before servicing, when
transporting, or when changing the chain or other
accessories.
Save all warnings and instructions for future reference. The
term “power tool” in the warnings refers to your electric chain
saw.
16. Reduce the risk of unintentional starting – Make sure
the switch is in the OFF position before plugging the tool
into a power source.
mWARNING! Turn off the power switch and disconnect
the power source before adjusting, inspecting, servicing
or cleaning the power tool, when changing accessories or
when any other dangerous conditions present themselves.
All maintenance tasks should be performed after the power
tool's rotating parts have stopped completely. Such preventive
safety measures reduce the risk of starting the power tool
accidentally.
17.Use recommended accessories – Consult the owner’s
manual for recommended accessories. The use of
improper accessories may cause risk of injury.
18. Check for damaged parts – Before each use, repair or
replace any guard or part that is damaged. In addition,
check for alignment of moving parts, binding of moving
parts, breakage of parts, and any other conditions that
may affect the tool's operation.
1. Do not force the power tool. Use the correct power tool
for your application. The correct power tool will perform
better with less likelihood of personal or mechanical
damage if it is used at the rate for which it was designed.
19. Never leave tool unattended while it is running – Turn
the power OFF by removing the power cord directly from
its socket. Do not leave the saw until the cutting bar
comes to a complete stop.
2. Do not use the power tool if the switch does not turn it on
and off. Any power tool that cannot be controlled with the
switch is dangerous and must be repaired.
20. Avoid unintentional starting – Do not carry the chain saw
with your finger on the switch.
3. Disconnect the unit from the power source before making
any adjustments, changing accessories, or storing the
power tool. Such preventive safety measures reduce the
risk of starting the power tool accidentally.
21. Do not grasp the exposed cutting blade or cutting
edges when picking up or holding the saw – Be sure to
encase the cutting bar in its protective sheath when not
in use.
4. Store idle power tools indoors in a dry, locked place
out of the reach of children. Do not allow anyone who is
unfamiliar with the power tool or these instructions access
to the machine. Power tools are dangerous in the hands of
untrained users.
22. Stay alert – Watch what you are doing. Use common
sense. Do not operate the chain saw when you are tired.
23. Store idle tool indoors – When not in use, appliances
should be stored indoors in a dry and high or locked-up
place out of the reach of children.
5. Maintain power tools with care to ensure safe operation
and optimal performance. Keep handles dry, clean and
free from oil and grease. Check for misalignment or
obstruction of moving parts, breakage of parts and any
other condition that may affect the power tool’s operation.
If damage is found, have the power tool repaired before use. Many accidents are caused by poorly maintained
power tools.
mWARNING! Some dust and debris created by the
use of the tool could contain chemicals known to the State
of California to cause cancer and birth defects or other
reproductive harm. Some examples of these chemicals are:
• Chemicals in fertilizers
• Compounds in insecticides, herbicides, and pesticides
6. Keep cutting tools sharp and clean. Properly maintained
cutting tools with sharp cutting edges are less likely to
become jammed and are easier to control.
• Arsenic and chromium from chemically treated lumber
Your risk from exposure to these chemicals varies, and
depends on how often you do this type of work. To reduce
your exposure, work in a well-ventilated area and with
approved safety equipment, such as dust masks that are
specially designed to filter out microscopic particles.
7. Use the power tool and accessories in accordance with
these instructions, and be sure to take into account the
working conditions and the work to be performed. Using
the power tool for operations other than those intended
could result in a hazardous situation.
mWARNING! California Proposition 65:
8. Moving parts present risks. Keep your face, hair, clothing,
hands and feet away from all moving parts. All guards
and safety attachments must be installed properly before
using the power tool. Shut off and disconnect the battery
before touching any parts other than the handles and the
switch.
This product contains chemicals known to the State
of California to cause cancer, birth defects or other
reproductive harm.
2
Electrical safety
1. Ground fault circuit interrupter (GFCI) protection should
be provided on the circuit(s) or outlet(s) to be used for
this electric chain saw. Receptacles are available having
built-in GFCI protection and may be used for this
measure of safety.
2. Make sure that the mains voltage matches that listed on
the unit's rating label. Using the improper voltage can
damage the motor and injure the user.
3. To prevent electric shock, use only with an extension cord
suitable for outdoor use, such as SW-A, SOW-A, STW-A,
STOW-A, SJW-A, SJOW-A, SJTW-A, or SJTOW-A.
5. To prevent the appliance cord from disconnecting from
the extension cord during operation, use the on-board
extension cord restraint hook and/or make a knot as
shown in Table 1.
Before use, check that the extension cord is in good
condition. When using an extension cord, make sure to
use one heavy enough to carry the current your product
will draw. For lengths less than 50 ft (15 m), a No. 14 AWG
(or greater) extension cord should be used. An undersized
cord will cause a drop in line voltage resulting in loss of
power and overheating.
m
WARNING The appliance plug will fit into a polarized extension
cord only one way. If the appliance plug does not fit
fully into the extension cord, reverse the plug. If the plug
still does not fit, obtain a correct polarized extension
cord. A polarized extension cord will require the use of a
polarized wall outlet. The extension cord plug will fit into
the polarized wall outlet only one way. If the plug does
not fit fully into the wall outlet, reverse the plug. If the plug
still does not fit, contact a qualified electrician to install
the proper wall outlet. Do not modify the appliance plug,
extension cord receptacle or extension cord plug in any
way.
Table 1. Method of Securing Extension Cord
Cord set
Appliance cord
m
(A) Tie cord as shown
Electric shock may cause SEVERE INJURY or
DEATH. Heed these warnings:
• Do not allow any part of the electric chain saw to
make contact with water while it is in operation. If the
appliance becomes wet while turned off, wipe dry
before starting.
(B) Connect plug and receptacle
• Use only a UL-, CSA- or ETL-rated extension cord
for outdoor, all-weather use, such as the Snow Joe®+
Sun Joe® Power Joe SJTW-A 14-gauge 50-foot
extension cord with lighted end (Model PJEXT50-B).
Visit snowjoe.com to purchase this extension cord
online or, to order by phone, call 1-866-SNOWJOE
(1-866-766-9563).
6. Do not abuse the cord. Never pull the chain saw by the
cord or yank the cord to disconnect it from the receptacle.
Keep the cord away from heat, oil and sharp edges.
Double-Insulated Appliances
• Do not use an extension cord over 100 ft (30 m).
In a double-insulated appliance, two systems of insulation
are provided instead of grounding. No grounding means are
provided on a double-insulated appliance, nor should a means
for grounding be added to the appliance. Servicing a doubleinsulated appliance requires extreme care and knowledge
of the system, and should be performed only by qualified
service personnel at an authorized Snow Joe® + Sun Joe®
dealer. Replacement parts for a double-insulated appliance
must be identical to the parts they replace. A double-insulated
appliance is marked with the words “Double Insulation” or
“Double Insulated.” The symbol
(square within a square)
may also be marked on the appliance.
• Do not touch the appliance or its plug with wet hands
or while standing in water. Wearing rubber boots
offers some protection.
EXTENSION CORD CHART
Cord Length:
50 ft (15 m)
100 ft (30 m)
Min. Wire Gauge (A.W.G.):
14
12
4. To reduce the risk of electric shock, this appliance has a
polarized plug (i.e. one blade is wider than the other). Use
this appliance only with a polarized UL-, CSA- or ETLlisted extension cord recommended for outdoor,
all-weather use, such as the Snow Joe® + Sun Joe®
Power Joe SJTW-A 14-gauge 50-foot extension cord with
lighted end (Model PJEXT50-B). Visit snowjoe.com to
purchase this extension cord online or, to order by phone,
call 1-866-SNOWJOE (1-866-766-9563).
3
DOUBLE-INSULATED: GROUNDING NOT REQUIRED. WHEN SERVICING, USE ONLY
IDENTICAL REPLACEMENT PARTS.
This electric chain saw is double-insulated, eliminating the
need for a separate grounding system. Use only identical
replacement parts. Read the instructions before servicing
double-insulated appliances. Use this chain saw only as
described in this manual.
• Keep handles dry, clean and free from oil and grease.
Greasy, oily handles are slippery and can cause loss of
control.
• Cut wood only. Do not use the chain saw for any other
purpose. For example, do not use the chain saw to cut
plastic, masonry or non-wood building materials. Using
the chain saw in these incorrect ways could result in
serious damage to you and your tool.
Service
• Have your power tool serviced by a qualified repair
person at an authorized Snow Joe® + Sun Joe® dealer
using only identical replacement parts or call the
Snow Joe® + Sun Joe® customer service center at
1-866-SNOWJOE (1-866-766-9563). This will ensure
that the safety of the power tool is maintained.
Causes and Prevention
of Kickback
KICKBACK DANGER ZONE
Chain Saw Safety Warnings
• Keep all parts of the body away from the saw chain when
the chain saw is operating. Before you start the chain saw,
make sure the saw chain is not in contact with anything. A
moment of inattention while operating the chain saw may
cause entanglement of your clothing or body with the saw
chain.
Kickback may occur when the nose or tip of the guide bar
touches an object, or when the wood closes in and pinches
the saw chain in the cut. Tip contact in some cases may cause
a sudden reverse reaction, kicking the guide bar up and back
towards the operator.
• Always hold the chain saw with your right hand on the rear
handle and your left hand on the front handle. Holding the
chain saw with a reversed hand configuration increases
the risk of personal injury and should never be done.
• Wear safety glasses and hearing protection. If you are
using the chain saw every day under normal conditions,
you can be exposed to a noise level of 85 dB (A) or higher.
Further protective equipment for head, hands, legs and
feet is recommended. Adequate protective clothing will
reduce personal injury by flying debris or accidental
contact with the saw chain.
Pinching the saw chain along the top of the guide bar may
push the guide bar rapidly back towards the operator.
Either of these reactions may cause you to lose control of the
saw which could result in serious personal injury. Do not rely
exclusively upon the safety devices built into your saw.
As a chain saw user, you should take several steps to keep
your cutting jobs free from accident or injury.
• Do not operate the chain saw in a tree. Operation of a
chain saw while up in a tree may result in personal injury.
Kickback is the result of tool misuse and/or incorrect operating
procedures or conditions and can be avoided by taking proper
precautions as detailed below:
• Always keep proper footing and operate the chain saw
only when standing on a fixed, secure and level surface.
Slippery or unstable surfaces such as ladders may cause
a loss of balance or control of the chain saw.
• Maintain a firm grip (right hand on the rear handle and
left hand on the front handle with thumbs and fingers
encircling the respective handles) and position your body
and arms to allow you to resist kickback forces. Kickback
forces can be controlled by the operator if proper
precautions are taken. Do not let go of the chain saw.
• When cutting a limb that is under tension, be cautious
of spring back. When the tension in the wood fibers is
released, the spring-loaded limb may strike the operator
and/or throw the chain saw out of control.
• Use extreme caution when cutting brush and saplings.
The slender material may catch the saw chain and be
whipped toward you or pull you off balance.
• Do not overreach and do not cut above shoulder height.
This helps prevent unintended tip contact and enables
better control of the chain saw in unexpected situations.
• Carry the chain saw by the front handle with the chain saw
switched off and away from your body. When transporting
or storing the chain saw, always fit the cutting bar sheath.
Proper handling of the chain saw will reduce the likelihood
of accidental contact with the moving saw chain.
• Only use replacement bars and chains specified by the
manufacturer. Incorrect replacement bars and chains may
cause chain breakage and/or kickback.
• Follow the manufacturer’s sharpening and maintenance
instructions for the saw chain. Decreasing the depth
gauge height can lead to increased kickback.
• Follow instructions for lubricating, chain tensioning and
changing accessories. An improperly tensioned or poorly
lubricated chain may either break or increase the chance
for kickback.
• Always observe the safety regulations and follow the
correct sawing techniques.
4
Protection from environmental influences
• Ensure safe carrying of the chain saw. Whenever the
machine is to be handled or transported, you must:
1. Wear suitable work clothes. Wear safety goggles.
– switch off the motor, wait for the chain to stop and enable the chain brake;
2. Protect your power tool from moisture and rain. Moisture
and rain can cause dangerous electrical and motor
damage.
– mount the guide bar cover;
– hold the machine using the hand grips and
position the bar in the opposite direction to that used
during operation.
3. Do not use the power tool near vapors and flammable
liquids.
4. Use the power tool only in dry conditions and at an
ambient temperature of 50-104°F (10-40°C).
When using a vehicle to transport the machine, fasten
it firmly and position it so that it is not a danger to any
passengers.
5. Store your power tool only in dry locations with an
ambient temperature of 50-104°F (10-40°C). Protect the
power tool from humidity and direct sunlight.
• Before felling or delimbing for the first time, make sure:
– you have been specifically trained to use this type
of equipment;
– you have carefully read the safety regulations and
user instructions contained in this manual;
– you practice first on logs on the ground or attached to
trestles/saw horses, in order to get familiar with the machine and the proper cutting techniques.
Safety Chain Brake
In the event that kickback occurs, use your left hand to apply
the chain brake by moving the safety chain brake lever to
position '0' (Fig. A). This will immediately stop the chain.
The operation of the chain brake must be checked prior to
each use.
mWARNING! To reset the chain brake, disconnect the tool
from the mains power and snap the chain brake backwards
(towards the operator) into position ‘1’ (Fig. A). Recheck the
chain tension before restarting.
Fig. A
1
0
Safety chain
brake lever
R
R
5
Safety Symbols
The following table depicts and describes safety symbols that may appear on this product. Read, understand and follow all
instructions on the machine before attempting to assemble and operate.
Symbols
Descriptions
Symbols
READ THE OPERATOR'S
MANUAL(S) – Read,
understand and follow all
instructions in the user
manual(s) before attempting to
assemble and operate.
Keep bystanders and children a
safe distance away.
SAFETY ALERT – Indicates
a precaution, a warning or
a danger.
WEAR EYE AND HEARING
PROTECTION – For protection
against injury, wear ear defenders
and safety goggles.
WARNING! Do not expose the
unit to rain or wet conditions.
Wear protective gloves and
non-slip footwear when
using the machine and
handling debris.
DANGER! ROTATING
BLADES – Keep hands and
feet away from openings while
the saw is running.
m
Descriptions
Correct direction of cutting teeth.
CAUTION! Avoid contacting
the guide bar tip with any
object. Tip contact may
cause the guide bar to
move suddenly upward and
backwards, which may cause
serious injury to the user.
WARNING! Two hands are
always to be used when
operating the chain saw.
SWITCH OFF! Remove plug
from outlet before cleaning
or conducting maintenance
checks.
SWITCH OFF! Remove plug
from outlet immediately if the
cord is damaged or cut.
The rotating part will
continuously run for several
seconds after you turn off the
machine.
Double Insulation.
6
Know Your Electric Chain Saw
Read the owner’s manual and safety rules carefully before operating your electric chain saw. Compare the illustration
below to the actual unit in order to familiarize yourself with the location of the various controls and adjustments. Save this
manual for future reference.
6
7
4
5
3
2
8
9
1
12
11
10
15
13
14
1. Appliance cord
9. End cover nut with decorative cap
10. Sprocket/chain end cover
2. Rear handle
11. Oil level indicator window
3. Oil tank cap
12. Trigger switch
4. Front handle
13. Safety lock button
5. Safety chain brake lever
14. Extension cord restraint hook
6. 18 in. Oregon chain
15. Cutting bar sheath
7. Guide bar nose sprocket
8. 18 in. Oregon chain guide bar
Technical Data
Rated Voltage
120 V ~ 60 Hz
Cutting Thickness (Max)
17 in. (43.2 cm)
Power
14 A
Oil Tank Capacity
3 fl oz (90 ml)
No Load Speed 8000 rpm
Decibal Rating
107 dB
Bar/Chain Length
18 in. (45.7 cm)
Weight
9.7 lbs (4.4 kg)
7
Unpacking
Installing the Guide Bar and Chain
Tools and supplies required:
Carton Contents
• Dual-tipped hex key wrench/blade screwdriver (supplied)
• Electric chain saw
• Heavy-duty work gloves
• 18 in. (45.7 cm) Oregon chain
NOTE: When replacing the guide bar and chain, use only
identical replacement parts. Make sure the chain saw is
disconnected from the power supply before proceeding with
installation.
• 18 in. (45.7 cm) Oregon guide bar
• Dual-tipped hex key wrench/blade screwdriver
• Cutting bar sheath
1. Using the supplied flat-tip blade screwdriver, remove the
end cover nut cap from the chain/sprocket end cover to
expose the end cover nut (Fig. 1).
• Manual with registration card
1. Carefully remove the chain saw and check to see that all
of the above items are supplied.
2. Using the supplied hex key wrench, unscrew the end
cover nut and remove the chain/sprocket end cover
(Fig. 1).
2. Inspect the product carefully to make sure no breakage or
damage occurred during shipping. If you find damaged or
missing parts, DO NOT return the unit to the store. Please
call the Snow Joe® + Sun Joe® customer service center at
1-866-SNOWJOE (1-866-766-9563).
Fig. 1
End cover nut cap
NOTE: Do not discard the shipping carton and packaging
material until you are ready to use your new electric chain
saw. The packaging is made of recyclable materials.
Properly dispose of these materials in accordance with
local regulations.
End cover
IMPORTANT! The equipment and packaging material are not
toys. Do not let children play with plastic bags, foils or small
parts. These items can be swallowed and pose a suffocation
risk!
End cover nut
Hex key wrench
Assembly
mWARNING! Always wear heavy-duty gloves when
3. Lay out the new saw chain in a loop and straighten any
kinks. THE SHARP SIDE OF THE TEETH MUST FACE
AWAY FROM YOU AND IN THE DIRECTION OF THE
CHAIN ROTATION INDICATED ON THE GUIDE BAR. If
the teeth face backwards, turn the loop over (Fig. 2).
handling the bar and chain. Mount the bar and chain very
carefully so as not to impair the safety and efficiency of the
machine. If in doubt, contact an authorized Snow Joe® +
Sun Joe® dealer or call the Snow Joe® + Sun Joe® customer
service center at 1-866-SNOWJOE (1-866-766-9563).
Fig. 2
mWARNING! Unpacking and assembly should be
completed on a flat and stable surface, with adequate space
for moving the machine and its packaging.
mDANGER! Never start the motor before installing the
guide bar, chain, and end cover. Without all these parts in
place, the clutch/sprocket can fly off or explode, exposing the
user to potentially serious injuries.
mWARNING! To avoid serious personal injury, read and
understand all safety instructions provided.
mWARNING! Before performing any maintenance, make
sure the tool is unplugged from the power supply. Failure to
heed this warning could result in serious personal injury.
8
4. Starting at the tip, mount the chain drive links into the bar
groove, leaving a loop at the back of the bar. The chain will
loosely fit until it is placed on the sprocket (Fig. 3).
6. While keeping the bar and chain flush against the
mounting surface, adjust the chain tension as needed
by adjusting the chain tensioner screw with the supplied
flat-tip blade screwdriver. Turn the chain tensioner screw
clockwise to tightening the chain, or counter-clockwise to
loosen the chain (Fig. 5).
NOTE: Make certain of the direction of the chain. If
the chain is mounted backwards, the saw will vibrate
abnormally and will not cut.
Fig. 5
Fig. 3
Chain tensioner screw
Blade screwdriver
Loop
5. Hold the chain in position on the bar and place the loop
around the sprocket. Fit the bar flush against the mounting
surface so that the bar studs are in the long slot of the bar
and the adjusting pin is in the chain tension pin hole
(Fig. 4).
Fig. 4
7. Replace the chain/sprocket end cover by inserting the rear
tab first into the rear tab slot and position the cover over
the bar end. Tighten the end cover nut by hand; leave the
bar loose enough to move slightly for tension adjustment
(Fig. 6).
Sprocket
Fig. 6
Rear
tab
Chain tension pin hole
(with adjusting pin)
Chain/sprocket
end cover
Bar studs
NOTE: If the adjusting pin will not reach the chain tension pin
hole, turn the chain tensioning screw counter-clockwise until
the pin hole aligns with the adjusting pin (Fig. 5).
9
End cover nut
8. Remove all slack from the chain by turning the chain
tensioner screw clockwise until the chain seats snugly
against the bar with the drive links flush inside the bar
groove (Fig. 7).
3.Remove the cutting bar and chain from the mounting
surface (Fig. 8).
Fig. 8
NOTE: The chain is correctly tensioned when there is no sag
on the underside of the guide bar; the chain is snug, but can
be rotated by hand without binding. For more information on
chain tensioning, see the maintenance section beginning on
pg. 16.
Fig. 7
Chain
Cutting bar
Chain tensioner screw
4. Remove the old chain from the bar.
5. To lay out and install the new saw chain properly, follow
steps 3 to 9 from the section "Installing the Guide Bar and
Chain" on page 8.
Blade screwdriver
Preparing To Work
9. Tighten the end cover nut completely using the hex key
wrench (Fig. 6), then replace the end cover nut cap to
secure the chain/sprocket end cover.
Checking the Machine
mWARNING! Before performing any checks,
NOTE: If the chain is too tight, it will not rotate. Loosen the
end cover nut slightly and turn the chain tensioner 1/4 turn
counterclockwise. Lift the tip of the guide bar up and retighten
the end cover nut. Ensure that the chain can be rotated by
hand without binding.
adjustments, repairs or maintenance on the machine, make
sure the unit is not connected to the power supply.
Before starting work, please:
• Check that all the screws on the machine and the guide
bar are tightly fastened;
NOTE: A new chain tends to stretch; check the chain tension
frequently, and adjust tension as required.
• Check that the chain is correctly tensioned, properly
sharpened and there are no signs of any damage;
Replacing the Bar and Chain
• Check that hand grips and protection devices are clean
and dry, correctly mounted and securely fastened to the
machine;
1. Disconnect the chain saw from the power supply.
2. Using the dual-tipped hex key wrench/blade screwdriver,
remove the end cover nut cap and then unscrew the end
cover nut to remove the chain/sprocket end (Fig. 1).
• Check that the chain brake is working efficiently;
• Check that the trigger switch and the safety button move
freely without excessive force and return automatically
and rapidly back to their neutral positions;
• Check that the trigger switch remains locked until the
safety button is pressed;
• Make sure the cooling air vents are not clogged with
sawdust or debris;
• Check that the chain’s oil level is not below the "MIN"
level mark; if necessary, top up the oil to 1 cm from the rim
of the filler.
NOTE: You must fill the chain oil tank with bar and chain
oil before using your chain saw.
10
Adjusting the Chain Tension
mWARNING! Before performing any checks,
adjustments, repairs or maintenance on the machine, make
sure the tool is unplugged from the power supply.
mCAUTION! The chain will continue to run for several
seconds after turning off the tool.
1. Loosen the end cover nut until it is hand-tight. Use the
flat-tip blade screwdriver to turn the chain tensioner
screw clockwise to tension the chain. A cold chain will
be correctly tensioned when there is no slack on the
underside of the guide bar; the chain is snug, but it can be
turned by hand without binding (Fig. 9).
Chain Lubricant
mCAUTION! Failure to lubricate the chain will cause
damage to the chain and bar. Use a good quality bar and chain
oil or, if not available, unused SAE 30 weight motor oil may be
substituted. One minute of use will consume approximately
0.2 fl oz. (6 ml) of oil.
NOTE: It's normal for oil to seep from the saw when not in use.
To prevent seepage, empty the oil tank after each use. When
storing the unit for a long period of time (3 month or longer),
be sure the chain is lightly lubricated. This will prevent rust on
chain and bar sprocket.
mWARNING! Do not use the chain saw with any type of
accessory or attachment. Such usage might be hazardous.
Operation
Fig. 9
Starting the Machine
Before starting the chain saw, remove the oil tank cap and add
bar & chain oil to the top of the oil level window (Fig. 11). One
minute of use will consume approximately 0.2 fl oz (6 ml) of oil.
Refill when the oil level drops to 1/4 of a tank.
Fig. 11
2. The tension is correct when the drive links on the chain do
not slip out of the chain guide on the bar when the chain is
pulled up from the middle of the bar (Fig. 10).
Oil level window
Fig. 10
NOTE: Your electric chain saw is equipped with an automatic
oil pump for bar and chain oiling. You must add bar and chain
oil or your chain saw will malfunction.
1. Connect the electric chain saw to a working 120 V outlet
using a heavy-duty outdoor extension power cord,
such as the Snow Joe® + Sun Joe® Power Joe SJTW-A
14-gauge 50-foot extension cord with lighted end (Model
PJEXT50-B). Visit snowjoe.com to order online or call
1-866-SNOWJOE (1-866-766-9563) to order by phone.
R
11
2. Make a loop in the power cord and push it up through the
hole in the handle and around the cord restraint hook
(Fig. 12), then connect the extension cord to the appliance
cord.
2. Keep in mind that the operator or user is responsible for
accidents or hazards occurring to other people or their
property.
3. Always wear suitable clothing when using the machine.
Wear anti-vibration gloves and other personal protective
equipment.
Fig. 12
R
NOTE: All the above-mentioned precautions do not,
however, guarantee the prevention of certain risks – i.e.
Raynaud’s phenomenon or carpal tunnel syndrome. For
operators who use this machine for prolonged periods,
it is therefore recommended to have periodic checkups
on their hands and fingers. If any of the above mentioned
symptoms should appear, please contact a physician
immediately.
4. Work only in daylight or good artificial light.
5. Take utmost care when working near metal fences.
Cord restraint hook
6. Take care not to hit the bar hard against foreign objects or
flying debris caused by the movement of the chain.
7. Do not operate the chain saw in a tree, on a ladder, or on a
scaffold. This is extremely dangerous.
3. Make sure the guide bar is not touching the ground or any
other object.
8. Use extreme caution when cutting small brush, saplings or
limbs under tension, because slender and tense material
may catch the saw and be whipped towards you, pull you
off balance or spring back.
4. Hold the chain saw firmly with both hands.
5. To turn the tool ON, push and hold the safety lock button
with your thumb and then squeeze the trigger with your
fingers. Once the tool is running, you can release the
safety lock button (Fig. 13).
9. Do not cut vines and/or small underbrush.
10. Before you start the unit, make sure the chain saw is not
contacting any object.
mCAUTION! The chain coasts after saw is turned off. Do
Fig. 13
Safety lock button
not use under wet condition.
Trigger switch
IMPORTANT! Always remember that an incorrectly used chain
saw may harm or disturb others and have a serious impact on
the environment.
To respect people and the environment:
• Avoid using the machine in environments or at times of the
day when it may disturb others.
• Scrupulously comply with local regulations and provisions
for the disposal of waste materials after sawing.
• Scrupulously comply with local regulations and provisions
for the disposal of oils, damaged parts or any elements
which have a strong impact on the environment.
• A certain amount of chain lubricating oil is released into
the environment when the machine is running, so only use
biodegradable oils made specifically for this use.
6. To turn the tool OFF, release the trigger switch (Fig. 13).
NOTE: Do not press the trigger switch until you are ready to
make a cut.
• To avoid the risk of fire, do not leave the machine with the
engine hot on leaves or dry grass.
Operating Tips
mWARNING! For your safety and that of others:
mWARNING! It takes specific training to use the machine
for felling and delimbing.
1. Do not use the machine without reading the instructions
carefully. Become acquainted with the controls and
the proper use of the machine. Learn how to stop the
machine quickly.
12
mWARNING! Prolonged exposure to vibrations can
cause injuries and neurovascular disorders (also called
“Raynaud's syndrome” or “white hand”), especially to people
suffering from circulation disorders. The symptoms can
effect the hands, wrists and fingers and manifest with loss of
sensitivity, numbness, itching, pain and discoloring of or visible
changes to the skin. These effects can be worsened by low
ambient temperatures and/or by gripping the hand grips too
tightly. If the symptoms occur, the length of time the machine
is used must be reduced and a doctor consulted.
Proper Cutting Stance
1. Weight should be balanced with both feet on solid
ground.
2. Keep your left arm and elbow locked in a "straight arm"
position to withstand any kickback force (Fig. 15).
Fig. 15
Chain line
Straight arm
Checks During Work
• Checking the chain tension
The chain tends to stretch gradually as you work, so you need
to check its tension frequently.
IMPORTANT! During the first period of use (or after replacing
the chain), the chain tension must be checked more frequently
due to settling of the chain.
mWARNING! Never work with the chain loose, as it can
be hazardous if the chain slips out of its guides.
To adjust the chain tension, follow the instructions in
“Adjusting the Chain Tension” on page 11.
• Checking the oil delivery
IMPORTANT! Never use the machine without lubrication! You
can check the oil level in the tank through the transparent
gauge. Make sure you fill up the oil tank every time you use
the machine. For best results, use only a good quality bar and
chain oil designed specifically for use with chain saws.
3. Your body will always be on the left of the chain line.
Basic Cutting Procedures
1. Small trees up to 6 – 7 inches in diameters are usually
cut in a single cut. Notch cuts determine the direction the
tree will fall.
mWARNING! Make sure the bar and the chain are in
mWARNING! If the tree starts to fall in a wrong direction,
place when you check the oil delivery.
or if the saw got caught or hung up during the fall, leave the
saw and save yourself.
Start the motor and check if the chain oil is delivered as shown
below (Fig. 14).
mWARNING! Periodically glance at the top of the tree
during the back-cut to ensure the tree is going to fall in the
desired direction.
Fig. 14
2. Practice cutting a few small logs using the following
techniques to get the feel of using the saw before you
begin a major sawing operation.
3. Take the proper stance in front of the wood with the saw
off.
4. Squeeze the trigger and let the chain accelerate to full
speed before entering the cut.
5. Hold the saw with both hands firmly. Always keep your
left hand on the front handle and your right hand on the
rear handle so that your body is to the left of the chain
line.
6. Keep the unit running the entire time you are cutting,
maintaining a steady speed.
13
7. Allow the chain to cut for you; exert only light downward
pressure. If you force the cut, damage to the bar, chain or
unit can result.
iv)Before felling is started, consider the natural lean of the
tree, the location of larger branches and the wind direction
to help you judge which way the tree will fall.
8. Do not put the pressure on the saw at the end of the cut.
9. Always cut with both feet on solid ground to prevent being
pulled off balance.
10. Do not cut above chest height, as a saw held higher is
difficult to control against kickback force.
mWARNING! Do not fell trees in the period of high wind
or heave precipitation. Wait to do your cutting until the hazard
has ended.
m
WARNING! Do not cut down trees that have an
extreme lean or large trees that have rotten limbs, loose bark or
hollow trunks. Have these trees pushed or dragged down with
heavy equipment, and then cut up.
Cutting Techniques
Before felling or delimbing for the first time, practice sawing
logs on the ground or on trestles, so that you can get familiar
with the machine and the most suitable sawing techniques.
v) Remove dirt, stones, loose bark, nails, staples and wire
from the tree.
• Notching undercut
When felling a tree, keep everyone a safe distance from the
cutting area. During felling operation, the safest distance
should be at lease twice the height of the largest trees in the
felling area. If the tree makes any contact with utility line, the
utility company should be notified immediately.
Make the notch 1/3 the diameter of the tree, perpendicular to
the direction of the fall as illustrated (Fig. 17).
Fig. 17
mWARNING! Always hold the machine with both hands
mWARNING! Stop the motor immediately if the chain
stops during sawing. Beware of kickback, which can occur if
the bar contacts an obstacle.
• Felling a tree
50 mm (2 po)
i) When bucking and felling are performed by two or more
people at the same time, the felling operation should be
separated from the bucking operation by a distance of at
least twice the height of the tree being felled. Trees should
not be felled in a manner that would endanger any person,
strike any utility line or cause any property damage. If the
tree does make contact with any utility line, the company
should be notified immediately.
50 mm (2 po)
when sawing.
Make the lower horizontal notching cut first.
This will help to avoid pinching either the saw chain or the
guide bar when the second notch is made.
mWARNING! Check the tree for damaged or dead
branches that could hit you during the felling.
• Felling back cut
ii) The chain saw operator should stay on the uphill side of
the terrain, as the tree is likely to roll or slide downhill after
it is felled.
iii)An escape path should be planned and cleared as
necessary before cuts are started. The escape path should
extend back and diagonally to the rear of the expected line
of fall as illustrated (Fig. 16).
i) Make the felling back cut at least 2 in. (50 mm) higher than
the horizontal notching cut as illustrated (Fig. 16). Keep
the felling back cut parallel to the horizontal notching cut.
Strategically position the felling back cut so that enough
wood is left to act as a hinge. The hinge wood keeps the
tree from twisting and falling in the wrong direction. Do not
cut through the hinge.
ii) As the felling gets close to the hinge, the tree should begin
to fall. If there is any chance that the tree may not fall in
the desired direction or it may rock back and bind the saw
chain, stop cutting before the felling back cut is complete
and use wedges of wood, plastic or aluminium to open the
cut and drop the tree along the desired line of fall.
Fig. 16
iii)When the tree begins to fall, remove the chain saw from
the cut, stop the motor, put the chain saw down, then use
the retreat path planned. Be alert for overhead limbs falling
and watch your footing.
14
• Limbing a tree
ii) When the log is supported on one end (Fig. 19B), cut 1/3
the diameter from the underside (underbuck). Then make
the finishing cut by overbucking to meet the first cut.
Limbing is the process in which branches are removed from a
fallen tree. When limbing, leave larger lower limbs to support
the log off the ground. Remove the small limbs in one cut as
illustrated (Fig. 18). Branches under tension should be cut from
the bottom up to avoid binding the chain saw.
Fig. 19B
2
Fig. 18
1
1
1
2
mWARNING! Pay special attention to where the branches
are lying on the ground and recognize the following risks: 1)
the branches may be under tension; 2) the direction in which
the branch will fall during cutting may differ from what you had
anticipated; 3) the tree may be unstable after the branch has
been cut.
iii)When the log is supported on both ends (Fig. 19C), cut
1/3 the diameter from the top (overbuck). Then make the
finished cut by underbucking the lower 2/3 to meet the
first cut.
Fig. 19C
1
• Bucking a log
Bucking is the process in which a log is cut into lengths. It is
important to make sure your footing is firm and your weight is
evenly distributed on both feet. When possible, the log should
be raised and supported by the use of limbs, logs or chocks.
Follow these simple directions for easy cutting:
2
i) When the log is supported along its entire length as
illustrated (Fig. 19A), it is cut from the top (overbuck).
Fig. 19A
1
15
iv)It is easier to saw a log using the spiked bumper
(Fig. 19D).
– Dig the spiked bumper into the log and use it as a
pivot. Cut with an arched motion to make the bar
penetrate the wood.
– Repeat several times if necessary, changing the point
where you plant the spiked bumper.
– When bucking on a slope, always stand on the uphill
side of the log (Fig. 20). When cutting through the
log, maintain control by releasing the cutting pressure
near the end of the cut without relaxing your grip on
the chain saw handles. Do not let the chain contact
the ground.
Fig. 19D
Spiked bumper
Spiked bumper
• If there is excessive dirt or resin build-up, disassemble the
chain and place it in a container with a suitable cleanser.
Then rinse it with clean water and treat it with a suitable
anticorrosive spray before reassembling it on the machine.
• Fit the cutting bar sheath onto the bar before storing.
mWARNING! Let the motor cool completely before
storing the chain saw in any enclosure.
To reduce fire hazards, clean the machine thoroughly to
remove sawdust, branches, leaves or excess grease. Never
leave containers with cut debris inside the storage area.
Maintenance
Please contact an authorized Snow Joe® + Sun Joe® dealer
or call the Snow Joe® + Sun Joe® customer service center
at 1-866-SNOWJOE (1-866-766-9563) for all maintenance
operations not foreseen in this manual. Any operation
performed in an unauthorized service center or by unqualified
personnel will completely invalidate the warranty.
mWARNING! For your safety and that of others:
• Correct maintenance is essential to maintain the original
efficiency and safety of the machine over time.
• Keep all nuts, bolts, and screws tight to be sure the
equipment is in safe working condition.
• Never use the machine with worn or damaged parts.
Damaged parts are to be replaced and never repaired.
After completing the cut, wait for the saw chain to stop before
you move the chain saw. Always stop the motor before moving
from tree to tree.
• Only use original Snow Joe® + Sun Joe® replacement
parts. Parts that are not of the same quality can seriously
damage the equipment, compromise safety, and invalidate
the warranty.
Fig. 20
mWARNING! Always unplug the unit from the power
source before performing any adjustments, maintenance, or
repairs to your electric chain saw.
• Use protective gloves when handling the bar and chain.
• Keep the protective cutting bar sheath on, except when
intervening directly on the bar or the chain.
• Never dispose of oils or other pollutive materials in
unauthorized places.
Motor Cooling
End of Operations
To avoid overheating and damage to the motor, always keep
the cooling air vents clean and free of sawdust and debris.
When you have finished your work:
• Switch off the motor and unplug the unit from the power
source.
• Wait for the chain to stop and allow the machine to cool.
• Remove any traces of sawdust or oil deposits from the
chain.
16
Chain Tension
An authorized service center will sharpen the chain using the
right tools to ensure minimum removal of material and even
sharpness on all the cutting edges.
Check the chain tension before using the saw when the chain
is cold. The correct tension of a cold chain is when there is no
slack on the underside of the guide bar; the chain is snug, but
you can rotate it by hand without binding.
If you sharpen the chain yourself, use special round-section
files with the right diameter depending on the type of chain
(see “Chain Maintenance Table” pg. 18). You need a certain
amount of skill and experience to avoid damaging the cutting
edges.
During normal saw operation, the temperature of the chain will
increase. The drive links of a correctly tensioned warm chain
will hang approximately 0.050 in. (1.25 mm) out of the bar
groove (Fig. 21). Be aware that a chain tensioned while warm,
may be too tight upon cooling. Check the “cold tension” before
next use. The chain must be re-tensioned whenever the flats
on the drive links hang out of the bar groove (Fig. 21).
Fig. 21
Sharpen the chain as follows (Fig. 22):
• Secure the bar firmly, with the chain mounted, in a
suitable vice.
• Tighten the chain if it is loose.
• Mount the file in the guide and then insert it in the tooth at
a constant angle from the cutting edge.
Properly Adjusted Warm Chain
• Sharpen in a forward motion a few times and repeat this
on all the cutting edges facing the same way (right or left).
• To move the chain forward, use a screwdriver.
Flats are not
visible here
• Turn the bar over in the vice and repeat on all the other
cutting edges.
Approximately .050 in. (1.25 mm)
Flats are
visible here
• Check that the depth limiter tooth does not stick out
farther than the inspection tool and file any projecting
parts with a flat file, rounding off the edges (Fig. 22).
Chain Needs Tensioning
• After sharpening, remove all traces of filing and dust
and lubricate the chain in an oil bath. Replace the chain
whenever:
– the length of the cutting edges decreases to 5 mm
or less;
NOTE: A new chain tends to stretch. Check the chain tension
frequently and re-tension as needed.
– there is too much play between the links and the rivets.
Nuts and Screws
Fig. 22
Periodically check that all the nuts and screws are securely
tightened and the hand grips are tightly fastened.
Chain Sharpening
mWARNING! To ensure that the chain saw works safely
and efficiently, it is essential that the cutting components are
well-sharpened. It is highly recommended to replace the
chain once it loses its ability to cut cleanly and safely.
It is possible, however, to sharpen the existing chain if the
sharpening is carefully performed. Any work on the chain
and bar requires specific experience and special tools. For
safety purposes, we recommend you contact an authorized
Snow Joe® + Sun Joe® dealer or call the Snow Joe® +
Sun Joe® customer service center at 1-866-SNOWJOE
(1-866-766-9563).
Inspection tool
Sharpening is necessary when:
Depth
limiter
tooth
Cutting edge
• The sawdust looks like dust.
Depth limiter tooth
• Cutting becomes more difficult.
• The cut is not straight.
• Vibrations increase.
17
Guide Bar Maintenance
Fig. 23
When the guide bar shows signs of wear, turn it over on the
saw to distribute the wear for maximum bar life. Feathering or
burring of the bar rails is a normal process of bar wear. You
should smooth such faults with a file as soon as they occur.
< 0,5 mm
Replace a bar with any of the following faults:
• wear inside the bar rails permitting the chain to lay over
sideways
• bent guide bar
• cracked or broken rails
Storage
• spread rails
Turn the saw over, check the underside of the guide bar, and
make sure that the lubrication holes and chain groove are free
from impurities.
After every work session, clean the machine thoroughly to
remove all dust and debris and slide the bar sheath over the
cutting bar. Repair or replace any faulty parts on the unit.
You can purchase replacement parts for your Sun Joe®
Saw Joe SWJ701E electric chain saw by ordering online at
snowjoe.com or, to order by phone, contact Snow Joe® +
Sun Joe® customer service at 1-866-SNOWJOE
(1-866-766-9563).
Store the machine in a dry, locked place out of the reach
of children.
Support
If your Sun Joe® Saw Joe SWJ701E electric chain saw
requires service or maintenance, please call 1-866-SNOWJOE
(1-866-766-9563) for assistance.
Chain Sprocket
Regularly check the condition of the sprocket and replace it
when wear exceeds 0.5 mm (Fig. 23).
Model and Serial Numbers
Do not mount a new chain with a worn sprocket or vice-versa.
When contacting the company, reordering parts or arranging
service from an authorized dealer, you will need to provide the
model and serial numbers, which can be found on the decal
located on the housing of the unit. Copy these numbers into
the space provided below.
Record the following numbers from the housing or handle of your
new product:
Model #:
S W J 7
0 1
E
Serial #:
Chain Maintenance Table
Chain Pitch
Limiter Tooth Level (a)
File Diameter (d)
a
d
inches
mm
inches
mm
inches
mm
3/8 Mini
9.32
0.018
0.45
5/32
4.0
0.325
8.25
0.026
0.65
3/16
4.8
3/8
9.35
0.026
0.65
13/64
5.2
0.404
10.26
0.031
0.80
7/32
5.6
18
Troubleshooting
Fault
Possible Cause
Remedy
• Cord not connected to
the power source
• Make sure that the cord is connected to a
power source
• Trigger switch not
operational
• Check safety lock button is fully depressed prior
to engaging the trigger switch
• Extension cord not
connected to the plug
• Check extension cord is fully connected to the
tool
• Extension cord or power
cable damaged
• Repair or replace the damaged cord
• Worn motor brushes
• Motor brushes must be replaced
• Chain tension too tight
• Adjust chain tension
• Oil tank empty
• Fill tank with chain oil
• Chain installed backwards
• Reverse chain so that cutters face the right direction
• Chain tension too tight
• Adjust chain tension
• Guide bar and chain may
be damaged
• Replace the chain and bar with the identical
replacement part
• Blunt saw chain
• Sharpen or replace the saw chain
• Incorrect chain tension
• Check chain tension
• Saw chain fitted incorrectly
• Check saw chain orientation
Chain jumps off guide bar
• Incorrect chain tension
• Check chain tension
Chain works with difficulty
• Incorrect chain tension
• Check chain tension
The motor does not start
when you switch it on
Bar and chain running hot
and smoking
Motor runs but chain is not
rotating
Poor cutting performance
19
Accessories
mWARNING! ALWAYS use only authorized Snow Joe
+ Sun Joe® replacement parts and accessories. NEVER use
replacement parts or accessories that are not intended for use with this saw. Contact Snow Joe® + Sun Joe® if you are unsure
whether it is safe to use a particular replacement part or accessory with your saw. The use of any other attachment or accessory
can be dangerous and could cause injury or mechanical damage.
®
Accessories
(
1
2
Item
Model
18-Inch Oregon Chain Bar
SWJ701E-28
18-Inch Oregon Chain
SWJ701E-27
Snow Joe® + Sun Joe® Power Joe SJTW-A
14-gauge 50-foot extension cord with
lighted end
PJEXT50-B
Bar and chain oil
SWJ-OIL
(sold at snowjoe.com or you
can purchase equivalent bar
and chain oil sold at your local
hardware store)
3
4
NOTE: Accessories are subject to change without any obligation on the part of Snow Joe® + Sun Joe® to provide notice of such
changes. Accessories can be ordered online at snowjoe.com or via phone by contacting the Snow Joe® + Sun Joe® customer
service center at 1-866-SNOWJOE (1-866-766-9563).
20
NOTES
21
NOTES
22
SNOW JOE® + SUN JOE® CUSTOMER PROMISE
ABOVE ALL ELSE, Snow Joe® + Sun Joe® are dedicated to you, our customer. We strive to make your experience
as pleasant as possible. Unfortunately, there are times when a product does not work or breaks under normal
operating conditions. We think it’s important that you know what you can expect from us. That’s why we created
the Snow Joe® + Sun Joe® promise.
OUR PROMISE: Snow Joe® + Sun Joe® warrant new products for two years from the date of purchase. If your product
does not work, or there’s an issue with a specific part, we will fix this by either sending you a free replacement part or
by sending you a new or comparable product at no charge. How cool is that! Before you know it, you’ll be back in
action cutting, sawing, mowing, washing and…?
GENERAL CONDITIONS:
Snow Joe® + Sun Joe® may from time to time change the design
of its products. Nothing contained in this warranty shall be
construed as obligating Snow Joe® + Sun Joe® to incorporate
such design changes into previously manufactured products, nor
shall such changes be construed as an admission that previous
designs were defective.
Snow Joe® + Sun Joe® operating under Snow Joe®, LLC warrants
this new product to the original purchaser for two years against
defects in material or workmanship when used for normal
residential purposes. If a replacement part or product is needed,
it will be sent free of charge to the original purchaser except as
noted below.
This warranty is intended to cover product defects only.
Snow Joe®, LLC is not liable for indirect, incidental or
consequential damages in connection with the use or misuse of
the Snow Joe® + Sun Joe® products covered by this warranty.
This warranty does not cover any cost or expense incurred
by the purchaser in providing substitute equipment or service
during reasonable periods of malfunction or non-use of this
product while waiting for a replacement part or unit under this
warranty. Some states do not allow exclusions of incidental or
consequential damages so the above exclusions may not apply
in all states. This warranty may give you specific legal rights in
your state.
The duration of this warranty applies only if the product is put
to personal use around the household. If the product is put to
any business, commercial or industrial use or is rented or leased,
then the duration of this warranty is 90 days from the date of
original purchase. It is the owner’s responsibility to correctly
perform all maintenance and minor adjustments explained in
the owner’s manual.
HOW TO OBTAIN YOUR REPLACEMENT PART OR PRODUCT:
To obtain a replacement part or product, please visit
snowjoe.com/help or email us at help@snowjoe.com for
instructions. Please be sure to register your unit beforehand to
speed up this process. Certain products may require a serial
number, typically found on the decal affixed to the housing
or guard of your product. All products require a valid proof
of purchase.
HOW TO REACH US:
We’re here to help Monday through Friday from 9AM to 6PM EST.
You can reach us at 1-866-SNOWJOE (1-866-766-9563), online
at snowjoe.com, via email at help@snowjoe.com or tweet us
@snowjoe.
EXCLUSIONS:
EXPORTS:
• Wearing parts like belts, augers, chains and tines are
not covered under this warranty. Wearing parts can be
purchased at snowjoe.com or by calling 1-866-SNOWJOE
(1-866-766-9563).
Customers who have purchased Snow Joe® + Sun Joe®
products exported from the United States and Canada should
contact their Snow Joe® + Sun Joe® distributor (dealer) to obtain
information applicable to your country, province or state. If for
any reason, you are not satisfied with the distributor’s service,
or if you have difficulty obtaining warranty information, contact
your Snow Joe® + Sun Joe® seller. If in the event your efforts are
unsatisfactory, please reach out to us directly.
• Batteries are covered in full for 90-days from the date of
purchase.
23
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