Congratulations on the purchase of your new Clover solution!

Congratulations on the purchase of your new Clover solution!
Here’s what to expect next, and what you’ll need to do to get up and running quickly:
1. CONFIRM YOUR ORDER
After you sign the contract, you’ll receive an email with copies of all signed documents.
2. SAVE YOUR WELCOME/SET-UP EMAIL
When your equipment ships, you’ll receive a “Welcome — Clover setup information” email from Clover Support
(app@clover.com).
Please save this email, as it contains the following important information:
 Activation code(s) required for set-up,
 Your Merchant ID (MID), which you’ll need whenever you call for support,
 A link to verify your email address for use with the Clover Web Dashboard,
 Tracking information on your shipment,
 Links to guides and videos for help setting up your equipment.
3. SET UP YOUR WEB DASHBOARD
Your welcome/set-up email will include a link to validate your email address. Doing this will establish your email
address as your login ID for the Clover Web Dashboard, and allows you to set up your associated password. The
Clover Web Dashboard lets you access your Clover from any internet-connected computer.
You should set up your Web Dashboard before installing your Clover.
4. GET READY TO INSTALL YOUR NEW CLOVER
Before your Installation and Training call, pick the best spot for your equipment and make sure you have enough
outlets nearby.
Make sure your internet is properly set up for your Clover:
 Make sure that you have a stable, high-speed internet connection.
 Check with your ISP to determine if you have Dynamic or Static IP. If you have Static IP, you will need one
IP address for each piece of equipment.
 Determine if you have any firewalls that could potentially prevent your Clover from successfully
connecting.
 Remember that other high-traffic activity on the same internet connection as your Clover, such as
streaming music or videos, can disrupt or delay your processing; thus either you should avoid this activity,
or ensure you have sufficient bandwidth.
If you plan to use WiFi or a hotspot:
 Make sure your WiFi signal is strong and consistent.
 Your network must be secure and password protected (WEP and open connections are not supported).
 Have your WiFi network name and password handy.
 Put your wireless routers in the “line of sight” of any Clover devices. Distance and physical barriers may
impact the range of a wireless router.
 Do not use a WiFi network that is shared with your customers.
If you purchase a 3G-enabled Clover Mobile or Mini:
 The device will include a SIM card, and an optional data plan powered by T-Mobile.
 If you choose not to use that data plan, you can use any GSM service provider, such as AT&T.
5. TAKE ADVANTAGE OF A FREE INSTALLATION AND TRAINING CALL
Clover Support offers a free Installation and Training call, at any time that is convenient for you. During this call,
the Clover Specialist will:
 Help you set up all hardware/equipment, and test it,
 Teach you the basics of using your Clover,
 Explain how to upload or edit your inventory,
 Give you an overview of the other apps available in the App Market,
 Answer any other questions you may have.
Even if you do not need help with the physical set up, we encourage you to have the training session to ensure
you know all of the features and functionality available to you.
We recommend anyone at the business who will be operating the Clover participate in the Training portion of
the call.
If you aren’t able to set up your Installation and Training call in advance, or need to reschedule it, you can call us
any time at 855-578-5892 for this free service.
6. NEED HELP?
Call us at 844-864-5449 whenever you need help. Or visit help.Clover.com
Please remember to have your Merchant ID (MID) available when you call. Your MID can be found in your
Welcome/Set Up email, on your Clover device in the Help App, or on your Clover Dashboard.
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