DESI User Guide - BCT Communication Systems Inc.

License Agreement
DESI
INSTALLING THIS SOFTWARE INDICATES THAT YOU AGREE TO THE TERMS AND CONDITIONS OF THIS
LICENSE AGREEMENT. PLEASE READ THIS AGREEMENT BEFORE INSTALLING THE SOFTWARE. IF YOU DO
NOT AGREE TO THE TERMS, PLEASE RETURN THIS MANUAL AND DISK TO YOUR PLACE OF PURCHASE
WITHIN 15 DAYS FOR A FULL REFUND OF THE PURCHASE PRICE.
In consideration of full payment, Desi Telephone Labels, Inc. (DTL) grants you, the purchaser, a nontransferable and nonexclusive license to use this program under the terms and conditions of this agreement. DTL
remains the sole proprietor of this program and licenses its use to you. You do not obtain title to the program
or any copyrights or proprietary rights in the program. You assume responsibility for the selection of this
software to achieve your intended results, and for the installation, use, and results obtained from this program.
YOU MAY:
1.
2.
3.
use this software on any one machine at a time.
load this software on a network as long as only one user is granted access at a time.
copy this software into any machine-readable form for backup purposes to protect your
investment.
YOU MAY NOT:
1.
2.
3.
rent, sublease, sell, or otherwise transfer this program, documentation, or license to any other
party.
copy this program for any other purpose than backup.
modify, decompile, translate, reverse engineer, or disassemble the program to create derivative
works from it, nor may you transfer this program electronically through a time-sharing device or
utility.
LIMITED WARRANTY
The media (not the software) is warranted to the original purchaser against defects in material and workmanship for a period of ninety (90) days from the date of original purchaser.
THIS PROGRAM IS PROVIDED “AS IS” WITHOUT WARRANTY, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THIS PROGRAM IS WITH THE USER.
LIMITATION OF REMEDIES
DTL’s entire liability and your exclusive remedy shall be the replacement of any diskette not meeting DTL’s
“Limited Warranty” and which is returned to your place of purchase. UNDER NO CIRCUMSTANCE SHALL DTL
BE LIABLE FOR ANY LOSS OF PROFIT OR ANY OTHER DAMAGE, INCLUDING BUT NOT LIMITED TO
INCIDENTAL, SPECIAL, CONSEQUENTIAL, DIRECT, INDIRECT, OR OTHER DAMAGE, even if DTL has been
advised of the possibility of such damages by any other party. Some states do not allow the exclusion of
implied warranties, so the above exclusion may not apply to you. This warranty gives you specific legal rights
and you may also have other rights which vary from state to state.
Definition:
DESI n.- 1. short for “telephone designation strip”, a paper faceplate
that rests atop a telephone and labels the individual keys, historically done slowly by hand or typewriter or with clumsy software
programs 2. the best software program for creating professional
designation strips.
ii
Introduction
Congratulations on selecting DESI, the most user-friendly and powerful
designation strip program available. Now the task of creating desi strips
takes minutes instead of hours. DESI also gives you amazing flexibility you can apply different colors, fonts, and styles as you choose.
This manual is set up to walk you through the desi creation process, with
additional chapters on Advanced Features and Helpful Hints that will
make desis even faster and easier to create.
The phones you work with are state of the art,
shouldn’t your desis be too?
iii
This documentation is provided for informational purposes only. Companies, phone systems,
and names used in examples herein are fictitious unless otherwise noted. No portion of this
manual may be reproduced or transmitted in any form or by any means without the express
written permission of Desi Telephone Labels, Inc.
Windows, Windows 95, Windows 98, and Windows 2000 are registered trademarks of
Microsoft Corporation.
Post-it is a registered trademark of 3M.
Copyright © 2001 by Desi Telephone Labels, Inc. All rights reserved.
iv
Table of Contents
Page
I. Getting Started
A. System requirements
B. Installation
C. Getting familiar with DESI
1
1
1
2
II. Creating Your First Desi
A. Add extensions
B. Delete extensions
C. Saving your Desis
7
7
12
12
III. Customizing Your Desi
A. Selecting text boxes
B. Applying color
C. Zoom
D. Insert picture
15
15
16
18
19
IV. Creating Multiple Desis
A. Templating
B. Codes
C. Rotating keys
21
21
23
27
V. Printing Your Desis
29
VI. Editing an Existing Desi File
A. Change extension ID
B. Change extension name
31
31
32
VII. Advanced Features
A. Copy styles
B. Options
C. Find/Replace
35
35
37
38
VIII. Helpful Hints
A. Creating Desis
B. Editing Desis
C. Printing
39
39
40
41
IX. Troubleshooting
A. Printing Desis
43
43
X. Technical Information
A. Version 1.0 compatibility & network installation of DESI
47
47
XI. DESI Pictograms
51
v
Chapter 1 -
Getting Started
System Requirements
To run DESI effectively, you will need:
• 386 or higher computer.
• One (1) 1.44 MB 3.5” disk drive.
• 3 MB available hard disk space.
• 8 MB RAM (16 recommended).
• Windows 3.1 or higher.
• Sheet-fed printer with appropriate Windows™ printer driver.
Installing DESI (Windows 95, 98, 2000)
• Insert disk #1 into your 3.5" drive.
• From your á Start menu, select Settings, Control
Panel.
• Double-click Add/Remove Programs - follow the
instructions on your screen.
1
Getting Started
Getting Familiar With DESI
When you start DESI, you are automatically brought to the main screen
(Figure 1.1). It is from this screen that you will do all of your work. The left
side of the screen is the extension list and displays all of the extensions
you have created in this file. The right side of the screen is the display
screen - this is where you will work on your desis. Selecting an extension
from the extension list will bring that extension into view in the display
screen (Figure 1.2).
Along the top of your screen is a list of choices (File, Edit, View, Format,
Tools, Extension, Zoom, Help), called the menu bar (see Figure 1.3).
These choices give you different options for manipulating your current
desi file.
Figure 1.1
Main screen
2
Getting Started
• File: Database and printing options.
• Edit: Options to speed up the editing of individual
desis.
Figure 1.2
Extension list/
display screen
• View: Shows/hides certain screen features and tools.
• Format: Assign text properties and place graphics.
• Tools: Rotate keys and utilize advanced features.
• Extension: Commands/options pertaining to
individual extensions.
• Zoom: Changes the screen magnification of desis.
• Help: Information about DESI.
Figure 1.3
Menu bar
3
Getting Started
Figure 1.4
Toolbar
Below the menu bar is the toolbar (Figure 1.4). The toolbar “buttons”
control different features of the individual desis you are working on. By
placing your mouse pointer over any button on the toolbar and leaving it
still for a few seconds, a tool tip will appear explaning the button’s function and keyboard shortcut.
Descriptions of the toolbar functions are as follows:
Toggles screen view options.
Open a saved DESI database file.
Save the current DESI database file.
Print the selected extension(s).
Add a new extension(s) to the current DESI file.
Delete the selected extension(s).
Displays the font in the selected text box(es).
Choose different fonts by clicking on the
button.
4
Getting Started
Displays the text size in the selected text boxes. Choose
different sizes by clicking on the
button.
Increase the text size in selected text boxes by one point.
Decrease the text size in the selected text boxes by one point.
Boldfaces type in selected text boxes.
Italicizes type in selected text boxes.
Left justifies type in selected text boxes.
Centers type in selected text boxes.
Right justifies type in selected text boxes.
Allows you to change the color of type within selected text
boxes. See Chapter 3 for more information on the use of
this button.
Allows you to add a picture or logo to your desi. See Chapter
3 for more information on the use of this button.
5
Getting Started
Rotates key designations in selected text box(es). See Chapter
4 for more information on the use of this button.
Applies a name or extension code to the selected text box. See
Chapter 4 for more information on the use of codes.
TIP!
6
Refer to your Windows™ manual for more
information. DESI follows standard Windows™
controls where possible.
Chapter 2 -
Creating Your First Desi
When you start DESI, you are automatically brought to the main screen in
an empty DESI database (Figure 2.1).
Figure 2.1
Main screen
Add Extensions
To begin adding extensions to your database file, choose Extension from
the menu bar and select New Extension, or press the “New Extension”
button on the toolbar (see Chapter 1 for detailed descriptions of toolbar
buttons). After selecting New Extension, you will be presented with the
Add Extension screen (Figure 2.2).
On this screen, there are three required entries - Extensions To Add,
Manufacturer, and Phone Type. The first entry, Extension(s) to Add, refers to the extension of the phone for which you are creating a desi. This
entry can be a single extension (e.g., 100), several extensions separated
by commas (e.g., 100, 101, 103, 105), a range separated by a hyphen
(e.g., 101-105), or a combination (e.g., 100, 103, 105-110).
7
Creating Your First Desi
Figure 2.2
Add Extensions screen
The next step is to select the Manufacturer and Phone Type. By clicking
on the
button, you can select the desired manufacturer from the
list. The available desi layouts for that manufacturer will then be available
in the Phone Type list box. Click on the desired phone type.
The Template field allows you to rapidly create multiple desis from a
“master”. This process will be covered in detail in Chapter 4.
If you wish to add a name (e.g., Susan) to your desis, you may type it in the
Name field. If you are creating several desis at this point, click the box
labeled “Use Extension Name Wizard to name each extension”. This
quickly walks you through naming each extension.
Once you have entered the appropriate information (Figure 2.3), click
OK to continue.
8
Creating Your First Desi
Figure 2.3
Add Extension screen
- completed fields
You will notice that the extensions you have just created are highlighted
and displayed on the left side of the main screen, this is called the extension list (Figure 2.4). The extension list has four columns: Extension,
Type, Name, and Modified (see Tip on following page about viewing all
columns at the same time). By clicking on any of the column header
boxes you can alter the order your desis are listed in. For instance, by
clicking on the “Type” box, your desis will be sorted in alphabetical order
by phone type. Clicking the header a second time sorts the list in reverse
alphabetical order. The sorting method is indicated by an up or down
arrow in the appropriate header box
Figure 2.4
Main screen,
newly added
extensions
9
Creating Your First Desi
Figure 2.5
Main screen, desi
in display
The right side of the main screen is the display screen. When a single
extension is highlighted, its layout will be displayed in this portion of the
screen (Figure 2.5). With most desis, there are 3 different elements in the
display screen. Text boxes are the white boxes and are for key designations and other text fields. Perforations are seen as dotted lines and
represent cuts or holes on the actual DESI sheets. The comment field is
blue-tinted and prints on the desi carrier page, not on the desi itself. This
comment field is for easy labeling and distribution of your desi strips (e.g.
“Sally’s phone”).
TIP!
10
To view more or less of either the extension list or
the display screen, move your mouse pointer over
the barrier between the list screen and the display
screen until it changes to a double arrow symbol.
Then click and hold your left mouse button and
drag the barrier left or right to its desired location.
You can also toggle between split screen, full screen
extension list, and full screen display by clicking
the
button on the toolbar.
Creating Your First Desi
To edit a desi, simply select it from the extension list and it will be shown
in the display window, as in Figure 2.5. Then simply select a text box with
your mouse and begin typing. As you type, a text editor will appear (Figure 2.6). If you wish to have more than one line of type in a given text box,
the ENTER key will move your cursor down one line. Once you have entered the desired information in the text editor, click OK. The information you just entered will be transferred to the text box (Figure 2.7).
TIP!
For faster editing, hit the TAB key when you are finished typing
in the text editor - this will transfer the information to the text
box and move you to the next text box in one step.
Figure 2.6
Text Editor
11
Creating Your First Desi
Figure 2.7
Text Box
Delete Extensions
To delete a given extension(s), highlight the desired extensions from the
extension list, select Extension from the menu bar and choose Delete.
Alternatively, you could select the desired extensions and press the DELETE
key or press the
key from the toolbar.
Saving Your Desis
DESI gives you the ability to save your desi database for future use. When
you save your extensions, you are saving them to a file - that is, all of the
desis shown in the extension list will be saved together. To save your file,
press the
button or select File from the menu bar and choose Save or
Save As. From this screen, specify the location and name where you wish
to save the file and click OK.
12
Creating Your First Desi
TIP!
By saving your desis, in cases of employee transfers/turnover,
you can simply open the saved file, make any desired changes,
and reprint them.
Your desis are technically complete once you have entered all of the
appropriate information. However, turn to Chapter 3 for information on
giving your desis a unique, professional look.
13
14
Chapter 3 - Customizing
Your Desis
DESI gives you virtually unlimited flexibility in customizing your desis.
The following items can be changed with DESI:
•
•
•
•
•
font
type style
text size
text color
alignment
DESI supports any Windows™-supported color or font, so any color,
font, type size, or style on your computer is available from DESI. To apply
any of these custom features, you need to first select a text box(es) to
apply them to. Selected text boxes are identified by a darker border than
unselected boxes. You can select a single text box by simply clicking on it
with your mouse. Multiple text boxes can be selected two ways:
• Move your mouse so that it is on/near one of the text
boxes you wish to select, hold down the left mouse button,
drag your mouse until all of the desired text boxes are
included within the dotted selection region (Figure 3.1), then
release the mouse button.
or
• Click one of the text boxes you wish to edit, hold down the
CTRL key, and click on the other boxes you wish to include.
15
Customizing Your Desis
Figure 3.1
Selection region
Once you have selected a text box or group of boxes you wish to apply a
certain style to, simply choose that style(s) from the toolbar. Descriptions
of the toolbar and its functions are found in Chapter 1. You may also
activate tool tips by moving your mouse pointer over one of the toolbar
buttons and holding it still for a few seconds. This will bring up a brief
description of the button’s function and the keystroke shortcut.
Applying color
To change the color of text within selected text boxes, simply click the
button and choose the desired color from the pull-down list. If you want
a color not shown in this list, click Other. From here, you can select the
desired color from the color palette or click Define Custom Colors and
“create” the color from the color spectrum by adjusting Hue, Saturation, and Luminescence (see Figures 3.2 & 3.3).
16
Customizing Your Desis
NOTE: Some printer drivers do not support every color. Refer to your
printer driver instructions for more information.
Figure 3.2
Color palette
Figure 3.3
Extended Color
Options
17
Customizing Your Desis
Zoom
When editing your desis, it may be helpful to see more or less of the desi
than what appears in the display screen. You can adjust the screen magnification of your desis by using the Zoom feature. To adjust magnification, select Zoom from the menu bar and choose your desired magnification from the pick list (Figure 3.4), or choose Custom to set a manual
zoom between 15% and 1000% (Figure 3.5).
Figure 3.4
Zoom
Fit to Window Width is a zoom command that sizes your extensions in
the display window so that the width of your extensions are the same
screen width as the display screen. Similarly, Fit Entire DESI in Window
sizes the extensions so that the entire extension fits in the display screen.
18
Customizing Your Desis
Figure 3.5
Custom Zoom
Insert Picture
To add a graphic or logo to your desi, simply press the
button on the
toolbar and specify the name and location of the graphic file on your
computer or network. Acceptable file formats are .WMF and .BMP. Your
graphic can be moved by clicking it and dragging it with your mouse. You
can also adjust the size of your graphic by highlighting the image and
clicking and dragging the “handles” at the corners of the image to the
desired size (Figure 3.6).
Figure 3.6
Inserted graphic
with “handles”
19
20
Chapter 4 -
Creating Multiple Desis
If the desis you are creating are all completely different, you can create
multiple desis by simply repeating the process detailed in Chapters 2 & 3.
However if there are some similarities in layout between your desis, you
can take advantage of the features detailed in this chapter: Templating,
Codes, and Key Rotation.
Templating
Often when creating a group of desis, there may be a number of key
designations that are common to many or all of the extensions in a given
file, that is, keys that are in the same position and style on several phones.
Instead of creating each desi from scratch, you can use a feature called
templating. Templating simply involves creating a single desi with the
common keys, styles, graphics, etc. and making copies of that desi. Any
desi can be used as a template. The following steps walk you through the
templating process:
• Create a single desi that has the features and keys that are
common to the extensions you wish to create. This will be the
master. See Chapter 2, Creating Your First Desi.
• Once the common features are in place, press the “New
Extension” button on the toolbar.
• From the Add Extensions screen, specify the extension
numbers of the desis that will have the common features you
created in the first desi. Do not click OK yet.
21
Creating Multiple Desis
• This is the key step: In the Template field, select the extension
of your master desi, and click OK (see Figure 4.1). DESI will
then create the desis you specified with the same features
and keys as the master (Figure 4.2).
TIP!
When creating a template, it can be helpful to use the extension
ID of ‘master’. This enables you to distinguish masters and actual
extensions at a glance.
Figure 4.1
Add Extensions Templating
Figure 4.2
Main screen Templating
22
Creating Multiple Desis
Codes
A useful feature that works well with templating is the application of
codes. A code acts as a pointer to a piece of data within a DESI file. There
are three types of codes: extension codes, name codes, and custom
codes. The extension code points to the extension ID of the desi that is
being edited. A name code points to the assigned name of the desi being
edited, or to the name of a different desi. Custom codes are codes that
you create with commonly used information to make editing even faster.
Codes are accessed by buttons on the text editor and toolbar.
The following two examples illustrate the use of codes:
To insert an extension code:
• Highlight the text box you wish to place the code in.
• Press the code button from the toolbar or text editor.
• Select Extension ID. This brings {Ext} into the text editor
(Figure 4.3).
• Add any other desired text and click OK. The extension ID is
then transferred to the text box (Figure 4.4).
Figure 4.3
Extension
code
23
Creating Multiple Desis
Figure 4.4
Extension
code in use
To insert a name code:
• Highlight the text box you wish to place the code in.
• Press the code button from the toolbar or text editor.
• Select Name of This Extension or Name of Another Extension.
Name of This Extension automatically brings the code
{Name} into the text editor (Figure 4.5). Name of Another
Extension presents you with a list of available extension
names to choose from, and the format you wish it to appear
as (i.e. name only, extension over name, or name over
extension), see Figure 4.6. By clicking OK, the appropriate
code is brought into the selected text box. Figure 4.7 shows a
completed DESI using name codes in text boxes 2, 3 & 4.
Figure 4.5
Name code
24
Creating Multiple Desis
Figure 4.6
Code - Name of
Another Extension
Figure 4.7
Finished DESI,
name codes
Creating Custom Codes
Custom codes allow you to set up codes for commonly used keys. For
instance, to set up a code for “Do Not Disturb”, press the code button
and select Customize. You will be brought to a screen that lists any custom codes that have already been created. To add a new code, click Add.
Then simply type in the information as you wish it to appear whenever
you select this code (Figure 4.8). You can also include formatting information, such as font, size, and color by checking the box at the bottom of
the screen - Include formatting information. By clicking OK, your code is
set up and is available from your list of codes. For example, if a commonly used key is “Do Not Disturb”, you can create a custom code so
that you do not have to type in the words “Do Not Disturb” each time you
need that key - you simply choose it from your codes list (Figure 4.9).
25
Creating Multiple Desis
Figure 4.8
Add custom
codes
Figure 4.9
Code list
As you may have noticed, the use of codes is not particularly efficient
when creating desis one at a time. The real time savings comes about
when the codes are utilized in the templating process, see Chapter 4.
When a code is used in a “Master” and then templated, the code is copied
to the new extensions which in turn references the appropriate
information in the new desis. This essentially “customizes” each desi you
create automatically with extension-specific information.
26
Creating Multiple Desis
TIP!
TIP!
You can also use arithmetic functions within codes. For
example, the code {Ext+100} would add 100 to the value of
the existing extension (e.g. extension ID 122 would display as
extension 222). With this “DESI Math”, you can add (+),
subtract (-), multiply (*), and divide (/).
The extension code is very useful as part of a DID number. For
example, if the last 3 digits of an individual’s DID number are
his/her extension ID, XXX-X{Ext} will complete the DID
number.
Rotating Keys
To further speed your creation of desis, you may find it useful to be able
to rotate the key designations on a given desi or group of desis. To rotate
a given set of keys:
• Select the text boxes that you wish to rotate (see Chapter 3 for
information on selecting multiple text boxes).
• Click the
button once for every clockwise rotation you
wish to make. Holding down the SHIFT key while clicking the
button will rotate the selected keys in a counterclockwise
direction.
TIP!
Key rotation is most useful when creating desis for a group of
phones, as in an office setting. Simply set up your master,
template copies, and then rotate whatever keys necessary at
each station.
27
28
Chapter 5 - Printing
Your Desis
Once you have created and edited your desis, it is time to print them.
Printing in DESI is a quick, easy, and precise process that automatically
allows for your printer’s offset.
To print, simply select the desis you wish to print from the extension list
and press the
button, or select File from the menu bar and choose
Print (for more information on selecting multiple items, refer to Chapter 3).
Before printing, DESI presents you with a screen verifying the type and
number of desis you have selected to print, and the selected printer. If
you are printing a desi that comes more than one per page, you will be
given the option of choosing which desi to begin printing on. By selecting
Choose Label, you can specify which desi to begin printing on (Figure
5.1).
Figure 5.1
Select label
To print multiple copies of a given desi, simply select the desi you wish to
print and press the print button. From the print screen you have the
ability to specify the number of copies you wish to print.
29
Printing Your Desis
If you wish to change your print setup, select File from the menu bar and
choose Printer Setup. From this point you can change your designated
printer, printer resolution, and other printer-specific options.
No manual printer adjustment is necessary. However, if you experience
any problems printing your desis, please refer to Chapter 9 - Troubleshooting.
30
Chapter 6 -
Editing An Existing DESI File
Once you have saved your desis, it is a simple matter to go back and make
changes and/or reprint them. If you wish to open a saved desi file, click
File from the menu bar and choose Open Database. From this screen,
simply specify the location and filename of the DESI file you wish to
open and click OK (see Figure 6.1).
Once you are in the appropriate file, simply select the extension(s) you
wish to edit and make the desired changes. Be sure to save any changes to
your file, otherwise they will be lost when you exit the file.
Figure 6.1
Open Database
Change Extension ID
At any time in the desi editing process, you may find it helpful or necessary to change the ID of a given extension (e.g. change Ext. 110 to Ext.
112). To do this, choose Extension from the menu bar and select Change
Extension ID. Type in the new extension ID and click OK (see Figure 6.2).
31
Editing An Existing DESI File
Figure 6.2
Change
Extension ID
Change Name
You also have the ability to change the name of a given extension by
highlighting the desired extension from the extension list and choosing
Extension, Change Name. This brings up a screen (Figure 6.3) that displays the current name and allows you to type in a new one. Simply enter
the new extension name and click OK.
Figure 6.3
Change Name
32
Editing An Existing DESI File
TIP!
When you need to reprint desis you have just edited, you can
click the “Modified” header in the extension list, and quickly
select the extensions that have the most recent modified date/
time.
33
34
Chapter 7 -
Advanced Features
In addition to DESI’s standard time-saving features, there are several
other tools that many users will find helpful.
Copy Styles
The process of copying styles makes for the quick application of a certain
“look” or “format”. This means that once you have a color scheme,
pattern, or any combination of fonts, graphics, even text, that you like,
you can apply those styles to any number of desis that you have already
created within the same file. The following example demonstrates this
process:
• You have created 10 extensions, numbered 101-110. While
editing extension 101, you come up with a combination of
text styles that you like, and want to apply it to the remaining 9
extensions. Choose Tools, Copy Styles. You will be presented
with the first screen of the Copy Styles wizard (Figure 7.1).
• Specify the ID of the extension that you wish to copy styles
from (Figure 7.2).
• Specify the ID of the extension(s) you wish to copy styles to
(Figure 7.3).
• Specify which elements and styles that you wish to copy
(Figure 7.4).
• Click OK. NOTE: This feature takes the specified
elements & styles and writes over any conflicting
data in the target extensions. Make sure that you
35
Advanced Features
do wish to write over the existing information
before clicking OK.
Figure 7.1
Copy styles 1
Figure 7.2
Copy styles 2
Figure 7.3
Copy styles 3
36
Advanced Features
Figure 7.4
Copy styles 4
Figure 7.5
Copy styles 5
Options
DESI gives you the ability to customize certain aspects of how it runs on
your system. These options are accessed by choosing Tools from the menu
bar and selecting Options (Figure 7.6). You have several options at this
screen:
• Set the default font. You can choose from the
available font styles by clicking Choose Font.
• Set the default text justification.
• Set the default zoom level.
• Set the default phone manufacturer. This manufacturer
displays first when adding new extensions.
The “reset” button returns the above elements to their default settings.
37
Advanced Features
Figure 7.6
Options
Find and Replace
Find and Replace are two features useful in editing existing DESI files.
Both commands are accessed from the menu bar under the Edit menu.
Find (Figure 7.7) searches for and takes you to each location in a given
file that has the specified data (e.g.. name, word, number, etc.). Replace
(Figure 7.8) acts in a similar fashion, but replaces the specified data with
a new piece of information. Replace is especially useful in cases of employee turnover/transfer - simply replace a given individual’s name with
that of their replacement.
Figure 7.7
Find
Figure 7.8
Replace
38
Chapter 8 -
Helpful Hints
This chapter is designed to aid you in becoming more proficient in creating high-quality desis. Because some of the best suggestions for using
DESI often come from our users, we thank our customers who have
contributed to this chapter. This chapter will be broken into 3 sections Creating Desis, Editing, and Printing.
Creating Desis
• If you are an interconnect or a company that installs phone
systems, you can create and save your desis to a floppy disk
and keep it in the customer’s file. This will enable you to
quickly find each customer’s DESI database and conserve
hard disk space.
• As shown in Chapter 4, you can create multiple desis from a
“master”. This is particularly useful if a group(s) of phones
has some common keys. This process allows you to create one
desi, then generate any number of copies from the master.
See Chapter 4 for more information on Templating.
Editing Desis
• A handy shortcut in DESI is the right mouse button. By clicking
the right mouse button on a given item on screen, a featurespecific menu will appear. For instance, by clicking the right
mouse button on an extension in the extension list, you will be
presented with a menu that will allow you to select/unselect
extensions, edit, delete, or print the extension, change the
extension name, or change the extension ID. Experiment with
this feature and you will discover some real time savings.
39
Helpful Hints
• With DESI, your desis will print exactly as they appear on
screen. This means that if your text is too large to fit in a text
box on screen, it won’t print correctly either. Try changing the
text size or font so that your desis will print correctly.
• A helpful hint if you train people on using their phones - use
different colors to separate the different types of keys (e.g.
DSS/BLF, speed dial, etc.). This can be very helpful to the end
users in understanding key functions. This does require a
color printer.
• The Copy Styles feature (Chapter 6) is an extremely valuable
tool in setting up multiple desis. It allows you to come up
with a “look and feel” for your desis, and then apply those
styles to other desis. However, use caution. If you use this
feature to copy text from one desi to another, whatever was
in a given text box on the destination desi will be overwritten
with the information being copied.
• When you view your list of created desis from the extension
list, they are listed in ascending numerical order. You can
change this order by clicking on the header boxes (Extension,
Type, Name, Modified). For example, clicking on “Type” will list
your DESIs alphabetically by phone type, and clicking on
“Name” will list your desis alphabetically by extension name
(those extensions with no name will be listed first).
40
Helpful Hints
• In instances of employee turnover, you can use the Find/
Replace feature to change the individual’s name to that of
their replacement, then click the “Modified” header in the list
screen to group extension by most recent time modified and
print the changes.
Printing
• DESI is equipped with an internal control system that
automatically allows for your printer’s offset so that your
desis will print exactly as they appear on screen. However,
since it is virtually impossible to foresee every possible
hardware/software configuration, there is a manual adjust
ment. To utilize this feature, choose File from the menu bar
and select Precise Printer Adjustment. If for some reason
your desis do not print perfectly aligned, this feature will help
you to quickly adjust for your printer. See Chapter 9 Troubleshooting for more information.
• To further assist you in your installs and system maintenance,
DESI allows you to print a list of all extensions in a given file.
To print this list, select File from the menu bar and choose
Print Extension list. You have the option of sorting this list by
extension ID, phone type, extension name, or last date
modified, in either ascending or descending order.
41
Helpful Hints
42
Chapter 9 -
Troubleshooting
Printing Desis
“My printer feeds the DESI sheets through without printing anything”
or “My printer only prints the first few lines of the desi.”
This is caused by the “end-of-page” sensor in your printer. This sensor
“sees” the holes in some desi sheets, and assumes that it has reached the
end of the page. The printer will then stop printing and eject the page. A
test to verify that this sensor is causing the problem is to print a desi on a
plain sheet of paper. If your desis print normally on a plain sheet of paper
but not on a desi sheet, the sensor is causing the
problem.
Solution: Desi Telephone Labels, Inc. produces specially-designed
Post-it™ notes, called DESI Backers, that can be placed on the
back of the DESI page to cover up the holes that are triggering
the end-of-page sensor. See the front cover of this manual for
information on ordering DESI Backers.
“My printout looks different than what I see on screen.”
This problem may include:
• Letters or words that show up on screen but are
missing on your printed desi.
• The first or last letters of a text box disappear on your
printed desi.
• Letters or words that print out-of-bounds but look fine
on screen.
43
Troubleshooting
Solution: If you have this problem, it is recommended that you
use “Print True Type As Graphics.” This slows down your printer,
but will give you more accurate results. To enable this option:
• Select File from the menu bar, choose Printer
Setup
• Click the “Options” button
• If your printer supports it, you will see a
checkbox labeled “Print True Type As Graphics”.
Make sure the checkbox is turned on.
• Click OK to confirm your change.
“My desis print, but they are misaligned - all of the key designations
are off-center.”
DESI has been engineered to automatically adjust for your printer’s
offset. However, in some cases, desis may not print properly aligned. One
possible cause of this is you may be using a printer driver that was not
designed for your specific printer model.
Solution: First of all, verify that you are using the correct printer
driver. If your driver is correct, then you need to manually adjust for your printer’s offset using the Precise Printer Adjustment. To make a manual adjustment:
• From the menu bar, click File and select Precise
Printer Adjustment.
• Verify that your printer symptoms indicate the need
for a manual adjustment and click Continue or Cancel.
44
Troubleshooting
• If necessary, make the appropriate vertical and
horizontal adjustments. When satisfied with the
alignment, click OK to save your adjustment.
This adjustment will be stored within DESI and will not affect
other programs. You will not need to make another adjustment
unless you print to another printer that experiences the same
problem.
“My DESI sheets stick together as they feed through my printer.”
This is most likely caused by the perforations or holes in the DESI sheets
getting caught on one another.
Solution: The easiest remedy is to “fan” the sheets before placing them into your printer. Depending on the type of printer
you have, it may be helpful to place a sheet of plain paper between your DESI sheets to act as a separator. Another option is
to place DESI Backers on the back of the DESI sheets to cover up
the perforations. Simply attach the Backers to the back side of
the DESI, with the adhesive edge on the side that will feed
through the printer first. Call the number on the back cover of
this manual to order DESI Backers.
45
46
Chapter 10 -Technical
Information
This chapter covers information of primary interest to network administrators.
Version 1 Compatibility & Network
Installation of DESI
This technical note is for network administrators who are:
• Upgrading from DESI 1.x to DESI 2.x
and
• Installing DESI into a network directory (instead of
installing on each computer’s C: drive).
If you are not upgrading from DESI 1.x on a network, you do not
need to read this section.
Background
DESI has the ability to read and save files created with Desi 1.x. This
ability was not built directly into DESI because doing so would have
required certain files to be present in the Windows SYSTEM directory,
making network installation much more difficult.
Instead, support for Version 1 files is contained in a separate file:
DSI1CVT.EXE. If DSI1CVT is installed, DESI automatically has the ability
to read Version 1 files as well as Version 2 files. In addition, you will be able
to choose either the Version 1 or Version 2 file format when saving files. If
you choose not to install DSI1CVT, Version 1 compatibility is automatically disabled and you will only be able to use the Version 2 format.
47
Technical Information
Using DSI1CVT on a network
Network administrators who are not concerned about V1 compatibility
can simply choose not to install DSI1CVT (and skip the remainder of this
technical note). Because DESI itself does not rely on any file located in
the Windows directory, it can immediately be run from any station on the
network as soon as it is installed on a network drive.
However, network administrators who want V1 compatibility must run
setup from every station which requires V1 compatibility. Because
DSI1CVT relies on files in the Windows directory, you must run SETUP at
each workstation. Note that a network administrator may choose to install V1 compatibility on only a few machines. If the administrator does
this, then V1 compatibility will only be available on those machines on
which the administrator has run DESI SETUP. On all other machines, V1
compatibility will be disabled.
More Information
When DESI loads, it checks for the presence of DSI1CVT, and it also
checks for the presence of certain files:
File
DSI1CVT.EXE
VBRUN300.DLL
MSAES110.DLL
MSAFINX.DLL
MSAJT110.DLL
VBDB300.DLL
Directory in which file is located
[DESI program directory]\DSI1CVT
Windows SYSTEM directory
Windows SYSTEM directory
Windows SYSTEM directory
Windows SYSTEM directory
Windows SYSTEM directory
If any of the above files are missing, V1 compatibility is disabled.
48
Technical Information
49
Technical Information
50
Chapter 11 -
DESI Pictograms
DESI Pictograms are special symbols that can be used within DESI for
hospitality and other applications. Symbols noted with an asterisk(*) are
compliant with the International Pictograms Standard. To use a DESI
Pictogram:
• Choose the desired pictogram from the following pages, note
the key code for the pictogram.
• Click the text box within DESI where you want the pictogram
to appear.
• Select the font "DESI Pictograms" or "DESI Pictograms
Inverse",whichever is appropriate.
• Type the appropriate key code and click “OK”
Since DESI Pictograms are fonts, changing the color or size of a symbol is
easy. Simply highlight the text box conataining the symbol you with to
modify and choose the desired effect from the toolbar (see Chapter III:
Customizing Your Desi, for more information).
NOTE: The pictograms on the following pages are used by selecting the font "DESI Pictograms". To use the reverse of a selected pictogram, select the font "DESI Pictograms Inverse".
51
DESI Pictograms
Pictogram
"
#
$
%
&
'
(
)
*
+
,
.
/
0
1
52
Key code
Description
“
Air Transportation*
#
Amusement Park
$
Assistance*
%
Bar*
&
Bellhop*
‘
Bellhop*
(
Bellhop
)
Bicycling*
*
Business Center
+
Business Center
,
Business Center/Fax
-
Business Center/Fax*
.
Casino
/
Casino
0
Chapel
1
Child Care*
DESI Pictograms
Pictogram
2
3
4
5
6
7
8
9
:
;
<
=
>
?
@
A
Key code
Description
2
Coffee Shop/Cafe*
3
Concierge
4
Concierge/Manager
5
Conference*
6
Conference
7
Emergency*
8
Emergency
9
Florist*
:
Front Desk*
;
Front Desk
<
Front Desk/Ticket Agent*
=
Garage/Town Car
>
Gift Shop/Shopping*
?
Gift Shop
@
Golf*
A
Ground Transportation*
53
DESI Pictograms
Pictogram
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
54
Key code
Description
B
Ground Transportation*
C
Gymnasium*
D
Handset Volume*
E
Health Club
F
Health Spa
G
Horseback Riding/Stable*
H
Housekeeping
I
Housekeeping
J
Information*
K
Information
L
Long Distance
M
Maintenance*
N
Marina*
O
Marina*
P
Messages*
Q
Messages
DESI Pictograms
Pictogram
R
S
T
U
V
W
X
Y
Z
[
\
a
b
c
d
e
Key code
Description
R
Movie Theatre/Conference*
S
Nurse
T
Operator*
U
Operator
V
Pharmacy*
W
Photo Shop
X
Pizza
Y
Rail Transportation*
Z
Resort Activity
[
Restaurant*
\
Restaurant
a
Restaurant
b
Riverboat
c
Room Service*
d
Room Service
e
Room Service
55
DESI Pictograms
Pictogram
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
u
56
Key code
Description
f
Salon*
g
Scuba Diving
h
Skiing*
i
Snack Shop*
j
Swimming*
k
Taxi*
l
TDD*
m
Tennis/Racquetball*
n
Tickets/Show Reservations
o
Theatre/Performing Arts*
p
Travel Info*
q
Valet
r
Valet Parking
s
Valet Parking/Car Rental*
t
Valet/Shoe Shine*
u
Wake-Up Call
DESI Pictograms
Pictogram
v
w
x
y
z
Key code
Description
v
Wake-Up Call
w
Wake-Up Call
x
Water Transportation*
y
Weather Info/Time & Temperature
z
Weather Info/Lost & Found*
57
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