Super automatic
espresso machine
3100 series
EP3559, EP3558
EP3551, EP3550
EN
DE
ES
FR
IT
NL
USER MANUAL
BENUTZERHANDBUCH
MANUAL DEL USUARIO
MODE D’EMPLOI
MANUALE UTENTE
GEBRUIKSAANWIJZING
1
EP3558, EP3550
A
ESPRESSO
E
HOT WATER
MEMO
B
C
COFFEE
F
AROMA STRENGTH
MEMO
4
G
MENU
CAPPUCCINO
MEMO
5
D
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2
EP3559, EP3551
A
ESPRESSO
E
CAPPUCCINO
MEMO
MEMO
B
C
COFFEE
LATTE MACCHIATO
MEMO
MEMO
AROMA STRENGTH
F
G
MENU
D
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10
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12
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31
29
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15
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32
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25
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Contents
Machine overview_________________________________________________________________
Introduction ______________________________________________________________________
First installation___________________________________________________________________
AquaClean filter __________________________________________________________________
Activating the AquaClean filter_______________________________________________________
Replacing the AquaClean filter_______________________________________________________
Replacing the AquaClean filter after 8 filters were used__________________________________
Measuring the water hardness_______________________________________________________
Control panel and display___________________________________________________________
One-touch beverage buttons________________________________________________________
Navigation buttons________________________________________________________________
MENU button ____________________________________________________________________
AROMA STRENGTH button _________________________________________________________
Brewing coffee____________________________________________________________________
Brewing coffee with beans__________________________________________________________
Brewing coffee with pre-ground coffee________________________________________________
Milk froth and hot water____________________________________________________________
Dispensing hot water_______________________________________________________________
Brewing milk-based coffee beverages and milk froth____________________________________
Adjusting volume and taste_________________________________________________________
Adjusting coffee and milk volume____________________________________________________
Adjusting coffee strength___________________________________________________________
Adjusting grinder settings___________________________________________________________
Cleaning and maintenance__________________________________________________________
Cleaning table ____________________________________________________________________
Cleaning the brew group____________________________________________________________
Cleaning the brew group under the tap________________________________________________
Cleaning the brew group with coffee oil remover tablets__________________________________
Reinserting the brew group__________________________________________________________
Lubrication_______________________________________________________________________
Cleaning the milk carafe ____________________________________________________________
Carafe quick clean_________________________________________________________________
Thorough cleaning of the milk carafe__________________________________________________
Weekly cleaning of the milk carafe___________________________________________________
Disassembling the milk dispensing spout______________________________________________
Reassembling the milk carafe________________________________________________________
Monthly cleaning of the milk carafe___________________________________________________
Descaling procedure_______________________________________________________________
What to do if the descaling procedure is interrupted_____________________________________
Warning icons and error codes_______________________________________________________
Meaning of the warning icons________________________________________________________
Meaning of the error codes__________________________________________________________
Troubleshooting___________________________________________________________________
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Machine overview
1
User interface (EP3558, EP3550 only)
11
Drip tray
1A
ESPRESSO button
12
Drip tray release button
1B
COFFEE button
13
Cord
1C
CAPPUCCINO button
14
Grind setting knob
1D
Standby button
15
Cover of bean hopper
1E
HOT WATER button
16
Bean hopper
1F
AROMA STRENGTH button
17
Brew group
1G
MENU button
18
Inside of service door with contact information
2
User interface (EP3559, EP3551 only)
19
Coffee exit duct
2A
ESPRESSO button
20
Coffee residues drawer
2B
COFFEE button
21
Coffee grounds container
2C
AROMA STRENGTH button
22
Drip tray cover
2D
Standby button
23
Hot water dispensing spout
2E
CAPPUCCINO button
24
Opening for hot water dispensing spout
2F
LATTE MACCHIATO button
25
Water tank
2G
MENU button
26
AquaClean filter
3
Adjustable coffee dispensing spout
27
Milk container
4
Lid of water tank
28
Milk dispensing unit
5
Lid of bean hopper
29
Lid of milk dispensing unit
6
Lid of pre-ground coffee compartment
30
Milk dispensing spout
7
Main switch
31
Grease tube with application tip and cap
8
Socket for cord
32
Cleaning brush
9
Service door
33
Measuring scoop
10
'Drip tray full' indicator
34
Water hardness test strip
11
Drip tray
Introduction
Congratulations on your purchase of a Philips full-automatic coffee
machine! To fully benefit from the support that Philips offers, please register
your product at www.philips.com/coffee-care.
Read the separate safety booklet carefully before you use the machine for
the first time and save it for future reference.
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To help you get the best out of your coffee machine, Philips offers full
support in 4 different ways:
- The separate quick start guide for first installation and first use.
- This user manual for more detailed information on how to use the
machine, how to keep it clean, how to descale it and how to solve
problems.
- This is the QR code. Scan this code to access instruction videos on how
to brew the best coffees, how to clean the machine and for a list of
frequently asked questions. (www.philips.com/coffee-care)
- The separate booklet with important safety information.
First installation
For first installation, follow the instructions on the separate quick start guide.
Note: This machine has been tested with coffee. Although it has been
carefully cleaned, there may be some coffee residues left. We guarantee,
however, that the machine is absolutely new.
Note: You can install the AquaClean filter during the first installation
procedure (see separate quick start guide). If you skip installation of the
AquaClean filter at first use, you can install it later by entering the menu (see
'Activating the AquaClean filter').
AquaClean filter
The AquaClean filter is designed to reduce limescale deposits in your coffee
machine and provide filtered water to preserve the aroma and flavor of each
cup of coffee. If you use a series of 8 AquaClean filters as indicated in this
user manual, you don't have to descale your machine for up to 5000 cups.
Note: Your machine has to be completely limescale-free before you start to
use the AquaClean filter. If you did not activate the filter during first
installation, you need to descale the machine before you activate the filter.
Activating the AquaClean filter
Note: Always confirm activation of the AquaClean filter in the machine menu
as described below. You also need to do this after replacing the AquaClean
filter. By activating the AquaClean filter in the machine menu, the machine
monitors the number of filters used. When the filter has been replaced 8
times, the machine reminds you to descale it.
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For instructions on how to place the AquaClean filter in the water tank,
see the separate quick start guide.
Note: Shake the AquaClean filter for about 5 seconds, immerse it upside
down in a jug with cold water and wait until no more air bubbles come
out.
AQUA CLEAN
FILTER
0/8
2 Press the MENU button, select MENU and press the OK button to
confirm. Scroll to AQUACLEAN FILTER. Press the OK button to confirm.
- The display shows the number of AquaClean filters that have been
installed previously from 0 to 8 filters.
3 Select ON on the display, press the OK button to confirm.
ON
OFF
0/8
4 The display automatically updates the number of filters used.
AQUA CLEAN
FILTER
1/8
- Then the 'machine ready' screen appears with the AquaClean 100%
icon to indicate that the filter has been installed.
5 Dispense 2 cups of hot water (0.5 l) to complete the activation. Discard
this water.
Replacing the AquaClean filter
Note: Replace the AquaClean filter as soon as the capacity has dropped to
0% and the filter icon flashes quickly. Replace the AquaClean filter at least
every 3 months, even if the machine has not yet indicated that replacement
is required.
AQUA CLEAN
FILTER
1/8
Tip: We advise you to buy a new filter when the capacity has dropped to
10% and the filter icon starts flashing slowly. This ensures that you can
replace the filter when the capacity has dropped to 0%.
1 Take out the AquaClean filter and replace it by a new AquaClean filter
(also see the separate quick start guide).
2 Press the MENU button, scroll to AQUACLEAN FILTER and press the OK
button to confirm.
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0%
AQUA CLEAN
FILTER
NEW?
AQUA CLEAN
FILTER
2/8
- The display asks if you want to activate a new filter.
3 Press the OK button to confirm.
- The display automatically updates the number of filters used.
4 Dispense 2 cups of hot water (0.5 l) to complete the activation. Discard
this water.
Replacing the AquaClean filter after 8 filters were used
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DESCALE BEFORE
ACTIVATING FILTER
When the filter icon starts flashing on the display, press the MENU
button, scroll to AQUACLEAN FILTER and press the OK button to confirm.
- The display tells you that you need to descale the machine before
activating the new filter.
2 Press the OK button to start the descaling procedure.
- Press the escape button several times to leave the filter menu if you
do not want to descale right away.
3 At the end of the descaling procedure, the display asks you if you want
to install the AquaClean filter.
- Follow the steps in 'Replacing the AquaClean filter'.
Measuring the water hardness
Note: If you have installed the AquaClean filter, you do not need to set the
water hardness.
To be able to adjust the machine settings to the water in your region, please
measure the water hardness with the water hardness test strip supplied. The
default water hardness of the machine is set to the highest level (4). If the
measured water hardness is different, adjust the setting in the machine
menu.
1 Immerse the water hardness test strip (supplied with the machine) in tap
water for 1 second.
2 Remove the water hardness test strip and and wait for 1 minute.
3 Check how many squares have turned red and check the water hardness
in the table below.
number of red squares
value to be set
water hardness
1
very soft water
2
soft water
3
hard water
4
very hard water
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4 Press the MENU button, select menu and scroll to select water hardness.
Select the preferred water hardness setting and press the OK button to
confirm.
Control panel and display
This espresso machine has a self-explaining display for easy use. Read the
sections below for a quick explanation of the buttons.
One-touch beverage buttons
Use the one-touch beverage buttons to quickly prepare one of the preset
beverages: ESPRESSO, COFFEE, CAPPUCCINO, LATTE MACCHIATO
(EP3559, EP3551 only) and HOT WATER (EP3558, EP3550 only).
Navigation buttons
Some of the one-touch beverage buttons have a double function; use these
buttons to navigate through the menu.
EP3558, EP3550
MEMO
ESPRESSO
CAPPUCCINO
MEMO
ESPRESSO button = Escape
button: press this button to return
to the main menu.
CAPPUCCINO button = OK button:
press this button to select, confirm
or stop a function.
HOT WATER button = Up button:
press this button to scroll up
through the display.
HOT WATER
MENU button = Down button:
press this button to scroll down
through the display menu.
MENU
EP3559, EP3551
MEMO
ESPRESSO
AROMA STRENGTH
ESPRESSO button = Escape
button: press this button to return
to the main menu.
AROMA STRENGTH button = OK
button: press this button to select,
confirm or stop a function.
CAPPUCCINO
MEMO
MENU
CAPPUCCINO button = Up button:
press this button to scroll up
through the display.
MENU button = Down button:
press this button to scroll down
through the display menu.
MENU button
Use the MENU button to prepare other drinks, like hot water (EP3558,
EP3510 only) and frothed milk. You can also use the MENU button to
change the following settings:
- Coffee temperature
- Stand-by time: this is the time after which the machine goes into standby
mode.
- Display contrast
- Water hardness: to be able to adjust the machine settings to the water in
your region, please measure the water hardness.
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- To activate the AquaClean filter
- To start descaling
- To restore to the factory settings
AROMA STRENGTH button
Use the AROMA STRENGTH button to adjust the coffee strength or to brew
pre-ground coffee.
Brewing coffee
Brewing coffee with beans
Caution: Only use espresso beans. Never put ground coffee, unroasted
coffee beans or caramelized coffee beans in the bean hopper, as this may
cause damage to the machine.
To brew coffee, follow the instructions on the separate quick start guide.
To brew two cups of espresso, press the ESPRESSO button twice. The
machine automatically carries out two grinding cycles in sequence.
Note: Using the cover of the bean hopper helps to keep the beans fresh.
Brewing coffee with pre-ground coffee
When you brew coffee with pre-ground coffee, use the measuring scoop
supplied to put the correct dose in the pre-ground coffee compartment.
1 Open the lid of the pre-ground coffee compartment.
2 Pour one measuring scoop of pre-ground coffee into the pre-ground
coffee compartment and close the lid.
Caution: Do not put any other substance than pre-ground coffee in the
pre-ground coffee compartment, as this may damage the machine.
3 Place a cup under the coffee dispensing spout.
4 Press the AROMA STRENGTH button and select the pre-ground coffee
brewing function.
5 Press the ESPRESSO button.
The machine automatically starts brewing the selected beverage.
Note: With pre-ground coffee you can only brew one coffee at a time.
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Milk froth and hot water
Dispensing hot water
Caution: Steam and hot water may spray out of the hot water dispensing
spout when brewing starts. Wait until brewing has ended before you
remove the hot water dispensing spout.
1 Insert the hot water dispensing spout.
2 EP3559, EP3551 only: Press the MENU button. Select DRINKS, confirm
and scroll to select HOT WATER.
EP3558, EP3550 only: Press the one-touch HOT WATER button to
dispense hot water.
Caution: Only select HOT WATER in the menu when the hot water
dispensing spout is installed.
3 Press the OK button to confirm. The display reminds you to install the hot
water dispensing spout; press the OK button to confirm. The machine
starts dispensing hot water.
4 To stop dispensing hot water, press the OK button.
Brewing milk-based coffee beverages and milk froth
Note: For more information on how to use the milk carafe, read the separate
quick start guide or scan the QR code to access the dedicated website for
instruction videos (www.philips.com/coffee-care).
Caution: Make sure that the milk carafe is installed and the milk froth
dispensing spout is open before you select a milk-based coffee beverage or
milk froth. If the milk carafe is not installed correctly, steam and hot milk may
spray out of the milk froth dispensing spout.
1 Place a cup under the open milk froth dispensing spout.
2 Choose your milk-based beverage.
- Press the one-touch CAPPUCCINO button or LATTE MACCHIATO
button (EP3559,EP3551 only) to brew one of these milk-based
beverages right away.
- Press the MENU button, choose DRINKS and scroll down through the
drinks to select MILK FROTH.
- The machine reminds you that you have to install the milk carafe and
open the milk froth dispensing spout.
3 The machine first dispenses a preset volume of frothed milk into the cup
or glass and then dispenses a preset volume of coffee.
- To stop dispensing milk or coffee, press the OK button.
4 After brewing milk-based coffee beverages, the display asks you if you
want to perform the quick clean procedure for the milk carafe. You have
30 seconds to activate the quick clean procedure.
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Adjusting volume and taste
Adjusting coffee and milk volume
You can adjust the volume of the beverage brewed according to your taste
and to the size of the cups.
Note: We advise you to use glass cups or cups with a ceramic-coated rim.
1
To adjust the espresso volume, press and hold the ESPRESSO button
until the display shows the MEMO icon.
- The machine enters the programming phase and starts to brew the
selected beverage.
2 Press the OK button when the cup contains the desired amount of
espresso.
- The tick on the display shows that the button is programmed: every
time it is pressed, the machine brews the set espresso volume.
Note: To set the volume of coffee, cappuccino, latte macchiato
(EP3559,EP3551 only), follow the same procedure: press and hold the
button of the beverage and press the OK button when the cup contains the
desired amount of coffee or milk. Make sure that the milk carafe is in place
and that the milk spout is open.
Adjusting coffee strength
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2
3
4
5
To change the coffee strength, press the AROMA STRENGTH button. Each
time you press the AROMA STRENGTH button, the aroma strength changes
by one degree. The display shows the chosen strength, which is only saved
if you brew a coffee.
1 Very mild
2 Mild
3 Regular
4 Strong
5 Very strong
Note: After adjusting the coffee strength, the display shows the main menu
again and saves the chosen aroma strength when you brew a coffee.
Adjusting grinder settings
You can adjust the grinder settings by using the grind setting knob inside the
bean container.
Note: You can only adjust the grind settings when the machine is grinding
coffee beans.
Caution: Do not turn the grind setting knob more than one notch at a time to
prevent damage to the grinder.
1 Place a cup under the coffee dispensing spout.
2 Open the lid of the bean hopper.
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3 Press the ESPRESSO button.
4 When the grinder starts grinding, press down the grind setting knob and
turn it to the left or right.
- There are 5 different grind settings you can choose from. The lower the
setting, the stronger the coffee.
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Cleaning and maintenance
Note: Consult the table below for when and how to clean all detachable
parts of the machine. For more detailed information on how to clean the
brew group and how to descale the machine, read the corresponding
chapters below and visit the dedicated website www.philips.com/coffeecare.
Cleaning table
Part description
When to clean
How to clean
Brew group
Weekly
Remove the brew group and clean it under the tap
(see 'Cleaning the brew group under the tap').
Depending on the
type of usage
Lubricate the brew group (see 'Lubrication').
Monthly
Clean the brew group with Philips/Saeco coffee oil
remover tablets.
After every use
Perform the QUICK CARAFE CLEAN as indicated on
the machine after preparing a milk-based beverage.
Daily
Clean the milk carafe thoroughly (see 'Thorough
cleaning of the milk carafe').
Weekly
Disassemble the milk carafe and clean all parts under
the tap (see 'Weekly cleaning of the milk carafe').
Monthly
Use Philips/Saeco milk circuit cleaner for this cleaning
cycle (see 'Monthly cleaning of the milk carafe').
Drip tray
As soon as the red
'drip tray full' indicator
pops up through the
drip tray.
Empty the drip tray and clean it under the tap.
Coffee grounds
container
When it suits you
Empty the coffee grounds container and clean it
under the tap. Make sure the machine is switched on
while you empty and clean the coffee grounds
container.
Milk carafe
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Part description
When to clean
How to clean
Water tank
When it suits you
Clean it under the tap.
Pre-ground coffee
compartment/coffee
exit duct
Weekly
Clean the top part with a spoon handle as shown
below.
Tip: Write down the dates on which you have cleaned the different
components on the calender in the back of this user manual.
Cleaning the brew group
Note: Scan the QR code or visit www.philips.com/coffee-care for support
videos on how to remove and clean the brew group.
Caution: Do not clean the brew group in the dishwasher and do not use
washing-up liquid or a cleaning agent to clean it. This may cause the brew
group to malfunction and may have a negative effect on the coffee taste.
Cleaning the brew group under the tap
1 Switch off the machine and unplug it.
2 Remove the drip tray with the coffee grounds container.
3 Open the service door.
4 Press the PUSH button (1) and pull at the grip of the brew group to
remove it from the machine (2).
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2
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5 Rinse the brew group thoroughly with lukewarm water. Clean the upper
filter carefully.
6 Let the brew group air-dry.
Note: Do not dry the brew group with a cloth to prevent fibers from
collecting inside the brew group.
Cleaning the brew group with coffee oil remover tablets
Caution: Only use Phlilips/Saeco coffee oil remover tablets for cleaning.
They do not have a descaling function.
1 Place a container under the coffee dispensing spout.
2 Press the AROMA STRENGTH button and select pre-ground coffee.
3 Put a coffee oil remover tablet in the pre-ground coffee compartment.
4 Press the COFFEE button. The machine dispenses water from the coffee
dispensing spout.
5 When the progress bar has reached the middle, set the main switch on
the back of the machine to OFF.
6 Let the coffee oil remover solution act for approximately 15 minutes.
7 Set the main switch to ON. Press the standby button.
8 Wait until the machine performs an automatic rinsing cycle.
9 Perform the 'Weekly cleaning of the brew group' procedure.
10 Remove the drip tray with the coffee grounds container and empty them.
Then place them back into the machine.
11 Press the AROMA STRENGTH button and select pre-ground coffee.
12 Press the COFFEE button. The machine dispenses water from the coffee
dispensing spout.
13 Repeat steps 11 and 12 twice. Discard the dispensed water.
Reinserting the brew group
1
Before you slide the brew group back into the machine, make sure the
two yellow reference signs on the side match. If they do not match,
perform the following step:
- Make sure the lever is in contact with the base of the brew group.
2 Make sure that the yellow locking hook of the brew group is in the correct
position.
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- To position the hook correctly, push it upwards until it is in uppermost
position.
- The hook is not positioned correctly if it is still in bottommost position.
3 Slide the brew group back into the machine along the guiding rails on the
sides until it locks into position with a click.
Caution: Do not press the PUSH button.
4 Close the service door.
Lubrication
For optimal performance of the machine, you have to lubricate the brew
group. See table below for the lubrication frequency. For support videos visit
our website: www.philips.com/coffee-care.
Usage frequency
Nr of beverages brewed daily
Lubrication frequency
Low
1-5
Every 4 months
Normal
6-10
Every 2 months
Heavy
>10
Every month
1 Switch off the appliance and unplug it.
2 Remove the brew group and rinse it under a lukewarm tap (see 'Cleaning
the brew group under the tap'). Then let it air-dry.
3 Apply a thin layer of grease around the shaft in the bottom of the brew
group.
4 Apply a thin layer of grease to the rails on both sides (see figure).
5 Reinsert the brew group (see 'Reinserting the brew group').
You can use the grease tube multiple times.
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Cleaning the milk carafe
Carafe quick clean
After preparing a milk-based beverage, the carafe cleaning icon appears on
the display.
1 When the carafe cleaning icon appears on the display, press the OK
button if you want to perform a cleaning cycle. You have 30 seconds to
activate the quick clean procedure. Press the escape button if you do not
want to perform the quick clean procedure.
2 Remove the cup with the beverage and place an empty cup under the
milk dispensing spout.
Note: Make sure the milk dispensing spout is pulled out.
3 Press the OK button to start dispensing hot water.
Thorough cleaning of the milk carafe
To clean the milk carafe thoroughly, you have to do the following regularly:
1 Remove the lid of the milk dispensing unit.
2 Lift the milk dispensing spout out of the milk dispensing unit.
3 Remove the milk tube from the milk dispensing spout.
4 Rinse the milk tube and milk dispensing spout with lukewarm water
thoroughly.
Weekly cleaning of the milk carafe
The milk dispensing spout consists of 5 components. Disassemble all
components once a week and clean them under the tap. You can also clean
all components, except for the milk container, in the dishwasher.
1
2
3
4
1
2
3
4
5
Milk tube
Rubber support
Milk frother
Milk frother connector
Housing of milk dispensing spout
Disassembling the milk dispensing spout
5
1
1
2
1
Press the release buttons on both sides of the top of the milk dispensing
unit (1) and lift the top off the milk container (2).
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2 Turn the milk dispensing unit upside down and hold it firmly in your hand.
Pull the milk tube off the rubber support.
3 Press the release buttons on the milk frother and remove the milk frother
from the the rubber support.
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2
4 Pull the milk frother connector out of the milk frother.
5 Rinse all components under a lukewarm tap.
Reassembling the milk carafe
1
To reassemble the milk froth dispensing spout, follow steps 2 to 4 of
'Disassembling the milk froth dispensing spout' in reverse order.
2 Place the milk froth dispensing spout back into the top of the milk carafe.
3 Place the top of the milk carafe back onto the milk carafe.
Note: Before you place the milk froth dispensing spout back into the top of
the milk carafe, move the pin inside the top to the correct position. If this pin
is not in the correct position, you cannot place the milk froth dispensing
spout back into the top of the milk carafe.
Monthly cleaning of the milk carafe
Only use Philips/Saeco milk circuit cleaner for this cleaning cycle.
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Pour the contents of the milk circuit cleaner sachet in the milk carafe.
Then fill the milk carafe with water up to the MAX level indication.
Insert the milk carafe into the machine and place a container under the
milk dispensing spout.
Press the MENU button, select DRINKS and scroll to MILK FROTH. Press
the OK button to start dispensing the cleaning solution.
Repeat step 3 until the milk carafe is empty.
When the carafe is empty, remove the container and the milk carafe from
the machine.
Rinse the milk carafe thoroughly and fill it with fresh water up to the MAX
level indication.
Insert the milk carafe into the machine.
Place the container under the milk dispensing spout.
Press the MENU button and select MILK FROTH in the DRINKS menu to
start the carafe rinsing cycle.
Repeat step 9 until the milk carafe is empty.
Note: Never drink the solution dispensed during this step.
11 Repeat steps 6-10.
12 When the machine stops dispensing water, the cleaning cycle is finished.
13 Disassemble all the components and rinse them under a lukewarm tap.
Descaling procedure
When the display shows START CALC CLEAN, you need to descale the
machine. If you do not descale the machine when this message appears on
the display, the machine will eventually stop working properly. In that case,
repairs are not covered by the warranty.
Only use Philips/Saeco descaling solution to descale the machine. The use
of other products may damage the machine and leave residues in the water.
You can buy descaling solution in the online shop at
www.philips.com/coffee-care.
The descaling procedure lasts 30 minutes and consists of a descaling cycle
and a rinsing cycle. You can pause the descaling or rinsing cycle by pressing
the escape button. To continue the descaling or rinsing cycle, press the OK
button.
Note: Do not remove the brew group during the descaling procedure.
Warning: Do not drink the descaling solution or the water dispensed during
the descaling procedure.
1
Remove the drip tray and the coffee grounds container, empty and clean
them and put them back into place.
2 Place a large container (1.5 l) under the coffee dispensing spout.
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START
CALC
CLEAN
3 When the display shows START CALC CLEAN, press the OK button to
start the descaling procedure. Remove the hot water dispensing spout if
present.
- The display reminds you that you have to insert the carafe. Fill the
milk carafe with water up to the MIN level indication. Insert the milk
carafe into the machine and open the milk froth dispensing spout.
- The display reminds you that you have to open the milk dispensing
spout.
- The display reminds you that you have to remove the AquaClean
REMOVE
FILTER
filter.
Note: You can press the escape button if you want to start the descaling
procedure later. To perform the descaling procedure later, press the
MENU button, select MENU and scroll to select DESCALING. Press OK to
confirm.
English
2
1
XAM
CLAC
C
NAEL
CALC
CLEAN
21
4 Pour the descaling solution into the water tank. Fill the water tank with
fresh water up to the CALC CLEAN level indication. Place the water tank
back into the machine. Press the OK button to confirm.
- The first phase of the descaling procedure starts. The machine starts
dispensing the descaling solution at intervals.
- The display shows the descaling icon, the phase indication and the
duration. This first phase takes 20 minutes.
5 Let the machine dispense the descaling solution until the water tank is
empty.
6 Remove the water tank and rinse it.
7 Fill the water tank with fresh water up to the CALC CLEAN level
indication. Place the water tank back into the machine.
8 Remove and rinse the milk carafe. Fill the milk carafe with water up to the
MIN level indication. Insert the milk carafe into the machine and open the
milk froth dispensing spout.
9 Remove and empty the container and place it back under the coffee
dispensing spout. Press OK to confirm.
10 The second phase of the descaling procedure starts, which is the rinsing
cycle. This phase takes 3 minutes. The display shows the rinsing icon and
the duration of the phase.
Note: If the water tank is not filled up to the CALC CLEAN level, the
machine may require another rinsing cycle.
11 Wait until the machine stops dispensing water. The descaling procedure
is finished when the tick appears on the display.
12 Press the OK button to exit the descaling cycle. The machine starts
heating up and performs the automatic rinsing cycle.
13 Remove and empty the container.
14 Perform the 'Weekly cleaning of the milk carafe' procedure to clean the
milk carafe after descaling.
15 Clean the brew group by performing the 'Weekly brew group cleaning'
cycle.
16 Install a new AquaClean filter in the water tank.
Tip: Using the AquaClean filter reduces the need for descaling!
What to do if the descaling procedure is interrupted
If the machine gets stuck during descaling, you can exit the descaling
procedure by pressing the standby button. If this occurs, or in case of a
power failure or accidental disconnection of the cord, do the following:
1 Empty and rinse the water tank thoroughly.
2 Fill the water tank with fresh water up to the CALC CLEAN level indication
and switch the machine back on. The machine will heat up and perform
an automatic rinsing cycle.
3 Before brewing any beverages, perform a manual rinsing cycle. To
peform a manual rinsing cycle, first dispense half a water tank of hot
water and then brew 2 cups of pre-ground coffee without adding ground
coffee (see 'Brewing coffee with pre-ground coffee').
Note: If the descaling procedure was not completed, the machine will
require another descaling procedure as soon as possible.
22
English
Warning icons and error codes
Meaning of the warning icons
ADD WATER
ADD COFFEE
Fill the water tank with fresh
water to the MAX level
indication.
The brew group is blocked by
coffee powder. Clean the brew
group.
The bean hopper is empty.
Put new coffee beans in the
bean hopper.
Insert the drip tray and close
the service door.
The brew group is not in the
machine or it is not inserted
correctly. Insert the brew
group.
10
xx
If the display shows an error
code, check section 'Meaning
of the error codes' to see what
the code on the display means
and what you can do. The
machine cannot be used when
this icon is on the display.
The coffee grounds container
is full. Make sure the machine
is switched on. Then remove
and empty the coffee
grounds container.
Meaning of the error codes
Below you find a list of the error codes showing problems that you can solve
yourself. Support videos are available on www.philips.com/coffee-support.
If another error code appears, please contact the Philips Consumer Care
Center in your country. For contact details, see the warranty leaflet.
Error code
Problem
Cause
01
The coffee grinder is
blocked
The coffee exit duct is Switch off the machine. Clean the
clogged.
coffee exit duct thoroughly with the
handle of the measuring spoon or a
spoon handle. Then switch the
machine on again.
03 - 04
There is a problem
with the brew group.
The brew group is
dirty or not well
greased.
Possible solution
Switch off the machine. Rinse the
brew group with fresh water, let it airdry and then lubricate it (see
'Lubrication'). Then switch the
machine on again.
English 23
Error code
Problem
Cause
Possible solution
The brew group is not Switch off the machine. Remove the
positioned correctly.
brew group and reinsert it. Make sure
the two reference signs on the side
match before you slide the brew
group back into the machine (see
'Reinserting the brew group'). Then
switch the machine on again.
05
There is a water
circuit problem.
There is air in the
water circuit.
Switch off the machine. Make sure
you insert the water tank into the
machine properly. Check if the water
tank compartment is clean and free
from coffee beans. Then switch the
machine on again.
Restart the machine by switching it
off and on again. Try to dispense 2-3
cups of hot water.
14
The machine is
overheated.
The AquaClean filter
was not prepared
well before
installation.
Switch off the machine and remove
the filter from the water tank.
Immerse the filter upside down in a
jug with cold water and wait until no
more air bubbles come out. Place
back the filter in the water tank,
restart the machine and dispense 2-3
cups of hot water.
This can have several
causes.
Switch the machine off and switch it
back on again after 30 minutes.
Troubleshooting
This chapter summarizes the most common problems you could encounter
with the machine. Support videos and a complete list of frequently asked
questions are available on www.philips.com/coffee-care. If you are unable
to solve the problem, contact the Consumer Care Center in your country. For
contact details, see the warranty leaflet.
Problem
Cause
Solution
The machine does not
switch on.
The machine is disconnected or
the main switch is in the 'off'
position (0).
Check if the mains cord is inserted
correctly.
Make sure the main switch is set to 'on'
position (I).
The machine is in DEMO
mode.
You pressed the standby button Switch the machine off and then on
for more than 8 seconds.
again with the main switch on the back
of the machine.
24
English
Problem
Cause
Solution
The drip tray fills up
quickly.
This is normal. The machine
uses water to rinse the internal
circuit and brew group. Some
water flows through the internal
system directly into the drip
tray.
Empty the drip tray when the 'drip tray
full' indicator pops up through the drip
tray cover. Place a cup under the
dispensing spout to collect rinsing water.
The 'coffee grounds
container full' icon
remains displayed.
You emptied the coffee grounds Always empty the coffee grounds
container while the machine
container while the machine is switched
was switched off.
on. If you empty the coffee grounds
container when the machine is switched
off, the coffee cycle counter is not reset.
You placed back the coffee
grounds container too fast.
I cannot remove the brew The brew group is not in the
group.
correct position.
I cannot insert the brew
group.
The coffee is watery.
Do not place back the coffee grounds
container until the display message
prompts you to put it back.
Close the service door. Switch the
machine off and back on again. Wait for
the 'machine ready' screen to appear
and then remove the brew group.
You have not removed the
coffee grounds container.
Remove the coffee grounds container
before you remove the brew group.
The brew group is not in the
correct position.
Reset the machine in the following way:
place the drip tray and the coffee
grounds container back. Leave the brew
group out. Close the service door and
switch the machine on and off. Then put
the brew group in the correct position
(see 'Reinserting the brew group') and
reinsert it in the machine.
The machine is still in the
descaling procedure.
You cannot remove the brew group
when the descaling procedure is in
progress. First complete the descaling
procedure and then remove the brew
group.
The grinder is set to a too
coarse setting.
Adjust the grinder to a finer setting.
The coffee exit duct is clogged.
Clean the coffee exit duct with the
handle of the measuring spoon or a
spoon handle. Then switch the
appliance off and on again.
The machine is performing its
self-adjustment procedure.
Brew a few cups of coffee.
The brew group is dirty or needs Clean and lubricate the brew group.
to be lubricated.
Coffee is leaking from the The coffee dispensing spout is
coffee dispensing spout. clogged.
Clean the coffee dispensing spout and
its holes with a pipe cleaner.
English 25
Problem
Cause
Solution
The coffee exit duct is clogged.
Clean the coffee exit duct with the
handle of the measuring spoon or a
spoon handle. Then switch the
appliance off and on again.
The cups you use are cold.
Preheat the cups by rinsing them with
hot water.
The temperature is set too low.
Check the menu settings.
Set the temperature to 'high' in the
menu.
You added milk.
Whether the milk you add is warm or
cold, it always decreases the
temperature of the coffee to some
extent.
The machine does not
grind the coffee beans.
The coffee exit duct is clogged.
Clean the coffee exit duct
The machine grinds the
coffee beans, but coffee
does not come out or
coffee comes out slowly.
The coffee exit duct is blocked.
Clean the coffee exit duct with the
handle of the measuring spoon or a
spoon handle. Switch the appliance off
and on again.
The AquaClean filter was not
prepared well for installation.
Switch off the machine and remove the
filter from the water tank. Immerse the
filter upside down in a jug with cold
water and wait until no more air bubbles
come out. Place back the filter in the
water tank, restart the machine and
dispense 2-3 cups of hot water.
The grinder is set to a too fine
setting.
Adjust the grinder to a coarser setting.
The brew group is dirty.
Clean the brew group.
The coffee dispensing spout is
dirty.
Clean the coffee dispensing spout and
its holes with a pipe cleaner.
The machine circuit is blocked
by limescale.
Descale the machine.
The milk carafe is dirty or not
inserted correctly.
Clean the carafe and make sure that you
position and insert it correctly.
The milk dispensing spout has
not been opened fully.
Make sure that the milk dispensing
spout is in the correct position.
The milk carafe is incompletely
assembled.
Make sure that all the components
(especially the milk tube) have been
assembled correctly
The coffee is not hot
enough.
The milk does not froth.
26
English
Problem
There is water under the
machine.
I cannot activate the
AquaClean filter and the
machine asks for
descaling.
Cause
Solution
The type of milk used is not
suitable for frothing.
Different types of milk result in different
amounts of froth and different froth
qualities. We have tested the following
milk types which proved to deliver a
good milk froth result: semi-skimmed or
full-fat cow's milk, soy milk and lactosefree milk.
The drip tray is too full and has
overflowed.
Empty the drip tray when the 'drip tray
full' indicator pops up through the drip
tray. Always empty the drip tray before
you start descaling the machine.
The machine is not placed on a
horizontal surface.
Place the machine on a horizontal
surface so that the 'drip tray full'
indicator works properly.
You have already replaced the
AquaClean filter 8 times.
Descale your machine first and install
the AquaClean filter. Always activate the
AquaClean filter in the menu (see
'Activating the AquaClean filter'). Also do
this when you replace the filter.
The filter has not been replaced Descale your machine first and then
in time after the AquaClean
install the AquaClean filter.
filter icon flashed and the
capacity dropped to 0%.
You did not install the
AquaClean filter during first
installation, but after having
brewed approx. 50 coffees
(based on 100ml cups). The
machine has to be completely
limescale-free before you install
the AquaClean filter.
First descale the machine and then
install a new AquaClean filter. After
descaling, the filter counter is reset to
0/8. Always confirm filter activation in
the machine menu. Also do this after
filter replacement.
You did not activate the new or
replaced AquaClean filter in the
machine menu.
Descale your machine first. Then
activate the AquaClean filter in the menu
(see 'Activating the AquaClean filter').
Also do this when you replace the filter.
The AquaClean filter icon You did not confirm activation in
does not appear on the
the machine menu.
display after I replaced
the filter.
Confirm the activation of the filter in the
machine menu. (see 'Activating the
AquaClean filter') If the display shows
'START CALC CLEAN', you first need to
descale the machine. Remove the
AquaClean filter before descaling and
reinsert it afterwards.
English
Problem
Cause
Solution
The AquaClean filter is
installed, but the
descaling message
appears.
You have not activated the
AquaClean filter in the machine
menu.
First descale the machine and then
install a new AquaClean filter. This will
reset the filter counter to 0/8. Always
confirm filter activation in the machine
menu (see 'Activating the AquaClean
filter'), also after filter replacement.
The new water filter does You are trying to install another
not fit.
filter than the AquaClean filter.
Only the AquaClean filter fits into the
machine.
27
Milk
circuit
cleaner
START
DESCALING?
23 MIN
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