Microsoft Exchange Server agent: User™s Guide

IBM Tivoli Composite Application Manager for Microsoft
Applications: Microsoft Exchange Server Agent
vNext
User’s Guide: Beta 1 Draft
SC23-6593-06
IBM Tivoli Composite Application Manager for Microsoft
Applications: Microsoft Exchange Server Agent
vNext
User’s Guide: Beta 1 Draft
SC23-6593-06
Note
Before using this information and the product it supports, read the information in “Notices” on page 347
This edition applies to version vNext of IBM Tivoli Composite Application Manager for Microsoft Applications:
Microsoft Exchange Server Agent (product number 5724-U17) and to all subsequent releases and modifications until
otherwise indicated in new editions.
© Copyright IBM Corporation 2007, 2013.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Contents
Figures . . . . . . . . . . . . . . vii
Tables . . . . . . . . . . . . . . . ix
Chapter 1. Overview of the agent . . . . 1
New in this release . . . . . . . . .
Components of the IBM Tivoli Monitoring
environment . . . . . . . . . . .
Agent Management Services . . . . . .
User interface options . . . . . . . .
Data sources . . . . . . . . . . .
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Chapter 2. Agent installation and
configuration . . . . . . . . . . . . 9
Language pack installation . . . . . . . . . 9
Installing language packs on Windows systems . . 9
Installing language packs on UNIX or Linux
systems. . . . . . . . . . . . . . . 10
Silent installation of language packs on Windows,
UNIX, or Linux systems . . . . . . . . . 11
Prerequisites checking . . . . . . . . . . . 12
Agent-specific installation and configuration . . . 13
Creating users . . . . . . . . . . . . 13
Assigning administrator rights to the Microsoft
Exchange Server user . . . . . . . . . . 16
Making the Microsoft Exchange Server user a
local administrator . . . . . . . . . . . 17
Creating an MAPI profile for each server . . . 18
Configuring the Microsoft Exchange Server for
reachability . . . . . . . . . . . . . 19
Configuring the agent to run under the domain
user . . . . . . . . . . . . . . . . 20
Local installation and configuration . . . . . . 21
Configuring the agent locally . . . . . . . 21
Configuration parameters in the Exchange Server
Properties tab. . . . . . . . . . . . . 22
Configuration parameters in the Exchange
Services Monitoring tab . . . . . . . . . 25
Configuration parameters in the Advanced
Configuration Properties tab. . . . . . . . 27
Validation of configuration values . . . . . . 28
Remote installation and configuration . . . . . 29
Remote configuration parameters . . . . . . 31
Validation of remotely configured values . . . 37
Exchange services . . . . . . . . . . . . 38
Attribute groups affected by configuration
parameters . . . . . . . . . . . . . . 40
Starting and stopping the Microsoft Exchange
Server agent . . . . . . . . . . . . . . 42
Starting the agent from the Manage Tivoli
Enterprise Monitoring Services window . . . . 42
Tivoli Enterprise Portal . . . . . . . . . 42
tacmd command line . . . . . . . . . . 42
Microsoft Exchange Server agent in a cluster
environment . . . . . . . . . . . . . . 43
© Copyright IBM Corp. 2007, 2013
Setting up the agent startup as manual . .
Addition of the agent service as a resource .
Adding the script as a resource . . . . .
Configuration of cluster parameters . . .
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Chapter 3. Workspaces reference . . . 47
Predefined workspaces . . . . . . . . . .
Attribute groups used by predefined workspaces
Workspace descriptions . . . . . . . . . .
Activity workspace . . . . . . . . . . .
Activity workspace . . . . . . . . . . .
Database workspace . . . . . . . . . .
Database Logs workspace . . . . . . . .
Information Store Historical workspace . . . .
Information Store workspace . . . . . . .
IS Client workspace . . . . . . . . . .
Storage Group Detail workspace . . . . . .
Microsoft Exchange Server workspace . . . .
MTA workspace . . . . . . . . . . . .
Mailbox Server workspace . . . . . . . .
Client Access Server workspace. . . . . . .
Edge Transport Server workspace . . . . . .
Forefront Security workspace . . . . . . .
Hub Transport Server workspace . . . . . .
Filter Reports workspace . . . . . . . . .
Topology workspace . . . . . . . . . .
Unified Messaging Server workspace . . . . .
SMTP workspace . . . . . . . . . . .
Status workspace . . . . . . . . . . .
Status workspace . . . . . . . . . . .
Public Folder Detail workspace . . . . . . .
Usage workspace . . . . . . . . . . .
IS Private workspace . . . . . . . . . .
Mailbox Detail workspace . . . . . . . .
Database Availability Group workspace . . . .
Exchange Disk Space Utilization workspace . .
Exchange Information Store workspace . . . .
Exchange LDAP Utilization workspace . . . .
Exchange .Net Processes workspace . . . . .
Exchange Server Utilization workspace . . . .
Forefront Exchange On Demand and Transport
Scanner workspace . . . . . . . . . . .
Forefront Exchange Realtime and Scheduled
Scanner workspace . . . . . . . . . . .
Services Detail workspace . . . . . . . .
Reachability workspace . . . . . . . . .
Store Driver workspace . . . . . . . . .
Assistants workspace . . . . . . . . . .
Active Directory Activity workspace . . . . .
IS Public workspace . . . . . . . . . .
Server Information workspace . . . . . . .
Replication workspace . . . . . . . . . .
Mailbox Replication (Exchange Server 2010)
workspace . . . . . . . . . . . . . .
Event Logs workspace . . . . . . . . . .
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iii
Store Interface workspace. . . . . .
Resource Scheduling Details workspace .
Availability Service Details workspace .
Address Book Service Details workspace
Web Service Details workspace . . . .
Authentication workspace . . . . .
DSN workspace . . . . . . . . .
Mail Submission workspace . . . . .
Mailbox Search Cache workspace . . .
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Chapter 4. Attributes reference . . . . 59
Attribute groups and Microsoft Exchange 2007 and
2010 Server roles . . . . . . . . . . . . 59
Attributes in each attribute group . . . . . . . 62
Forefront Exchange On Demand Scanner
attributes . . . . . . . . . . . . . . 64
Forefront Exchange Realtime Scanner attributes
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Forefront Exchange Scheduled Scanner attributes 67
Forefront Exchange Transport Scanner attributes 68
Mailbox Server Cluster State attributes . . . . 70
Microsoft Forefront Server Security Scan
attributes . . . . . . . . . . . . . . 70
MS Exchange Active Manager attributes . . . . 71
MS Exchange Active Manager Client attributes
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MS Exchange Active Manager Server attributes
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MS Exchange Active Sync attributes . . . . . 74
MS Exchange ADAccess Caches attributes . . . 79
MS Exchange ADAccess Domain Controllers
attributes . . . . . . . . . . . . . . 81
MS Exchange ADAccess Forest Discovery . . . 82
MS Exchange ADAccess Processes attributes . . 83
MS Exchange Address Book attributes . . . . 84
MS Exchange Assistants attributes . . . . . . 86
MS Exchange Assistants Per Database attributes 87
MS Exchange Attachment Filtering attributes . . 88
MS Exchange Authentication attributes . . . . 89
MS Exchange Autodiscover Service attributes . . 90
MS Exchange Availability Service attributes. . . 90
MS Exchange Calendar Attendant attributes . . 91
MS Exchange Connection Filtering Agent
attributes . . . . . . . . . . . . . . 92
MS Exchange Content Filter Agent attributes . . 93
MS Exchange Control Panel (RBAC) attributes. . 95
MS Exchange Database Availability Group
attributes . . . . . . . . . . . . . . 97
MS Exchange DB attributes . . . . . . . . 98
MS Exchange DB Instance attributes. . . . . 101
MS Exchange Delivery DSN . . . . . . . 103
MS Exchange DS attributes . . . . . . . . 104
MS Exchange Event Details attributes . . . . 105
MS Exchange Extensibility Agents attributes . . 106
MS Exchange FDS OAB attributes . . . . . 107
MS Exchange IS attributes . . . . . . . . 107
MS Exchange IS Client attributes . . . . . . 112
MS Exchange IS HA Active Database attributes 113
MS Exchange IS Private attributes . . . . . 114
MS Exchange IS Public attributes . . . . . . 117
MS Exchange IS Public Replication attributes
120
MS Exchange IS Store attributes . . . . . . 121
MS Exchange Lotus Notes Connector Summary
attributes . . . . . . . . . . . . . . 125
iv
Microsoft Exchange Server agent: User’s Guide
MS Exchange Mail Submission attributes . . .
MS Exchange Mail Tips attributes . . . . .
MS Exchange Mailbox Replication Service
attributes . . . . . . . . . . . . . .
MS Exchange Mailbox Replication Service per
Mdb attributes . . . . . . . . . . . .
MS Exchange Mailbox Detail attributes . . . .
MS Exchange Managed Folder Assistant
attributes . . . . . . . . . . . . . .
MS Exchange MAPI Connectivity Details
attributes . . . . . . . . . . . . . .
MS Exchange MTA attributes . . . . . . .
MS Exchange MTA Connections attributes. . .
MS Exchange NLB Status attributes . . . . .
MS Exchange OWA attributes . . . . . . .
MS Exchange Protocol Analysis Agent attributes
MS Exchange Public Folder Detail attributes . .
MS Exchange Reachability attributes . . . .
MS Exchange Recipient Cache attributes . . .
MS Exchange Recipient Filter Agent attributes
MS Exchange Replication attributes . . . . .
MS Exchange Replication attributes
(Superseded) . . . . . . . . . . . .
MS Exchange Replica Seeder attributes . . . .
MS Exchange Replication Server attributes . .
MS Exchange Resource Booking attributes. . .
MS Exchange Resource Health attributes . . .
MS Exchange Rights Management Service
attributes . . . . . . . . . . . . . .
MS Exchange Role Based Services attributes . .
MS Exchange Role Topology attributes . . . .
MS Exchange RPC Client Access attributes . .
MS Exchange Search Indices attributes . . . .
MS Exchange Search Mailbox Operators . . .
MS Exchange Search Mailbox Session Cache . .
MS Exchange Sender Filter Agent attributes . .
MS Exchange Sender ID Agent attributes . . .
MS Exchange Server attributes . . . . . .
MS Exchange Services Detail attributes . . . .
MS Exchange Storage Group Detail attributes
MS Exchange Store Driver attributes . . . .
MS Exchange Store Driver Database attributes
MS Exchange Store Driver Server attributes . .
MS Exchange Store Interface attributes . . . .
MS Exchange Submission . . . . . . . .
MS Exchange Submission DSN . . . . . .
MS Exchange Text Messaging attributes . . .
MS Exchange Throttling attributes . . . . .
MS Exchange Transport Database attributes . .
MS Exchange Transport Dumpster attributes
MS Exchange Transport Queues attributes . . .
MS Exchange Transport Rules attributes . . .
MS Exchange Transport Shadow Redundancy
attributes . . . . . . . . . . . . . .
MS Exchange Transport SMTP Availability
attributes . . . . . . . . . . . . . .
MS Exchange Transport SmtpReceive attributes
MS Exchange Transport SmtpSend attributes
MS Exchange UM Auto Attendant attributes
MS Exchange UM Availability attributes . . .
MS Exchange UM Call Answer attributes . . .
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MS Exchange UM Enabled User Details
attributes . . . . . . . . . . . . .
MS Exchange UM General attributes . . .
MS Exchange UM Subscriber Access attributes
MS Exchange Web Services attributes . . .
RPC/HTTP Proxy attributes . . . . . .
SMTP attributes . . . . . . . . . .
Disk capacity planning for historical data . . .
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Chapter 5. Situations reference . . . . 211
Predefined situations . . . . . . .
Situation descriptions. . . . . . .
EX_DB_Log_Record_Stalls_Warn . .
EX_DB_Log_Threads_Waiting_Warn .
EX_IS_Pri_Avg_Delvry_Warn . . .
EX_IS_Pri_Avg_Local_Delvry_Warn .
EX_IS_Pri_Message_Delvrd_Crit . .
EX_IS_Pri_Message_Delvrd_Warn .
EX_IS_Pri_Receive_Queue_Warn . .
EX_IS_Pri_Send_Queue_Warn . . .
EX_IS_Pub_Receive_Queue_Warn .
EX_IS_Pub_Send_Queue_Warn . .
EX_IS_RPC_Operations_Warn . . .
EX_IS_RPC_Requests_Warn . . .
EX_MTA_Conn_Queue_Warn . . .
EX_MTA_Work_Queue_Warn . . .
EX_Server_Down . . . . . . .
EX_SMTP_Local_Queue_Warn. . .
EX_SMTP_Remote_Queue_Warn . .
EX_Cache_Pg_Stall_Sec_Warn . . .
EX_Cache_Pg_Fault_Sec_Warn . .
EX_Cache_Pg_Fault_Sec_Crit . . .
EX_DB_Log_Rec_Stall_Sec_Warn . .
EX_DB_Log_Rec_Stall_Sec_Crit . .
EX_Server_Status_Critical . . . .
EX_Server_Attendant_Stat_Crit . .
EX_Server_MTA_Status_Critical . .
EX_Server_IS_Status_Critical . . .
EX_Server_Res_Status_Critical . . .
EX_Server_SMTP_Status_Cirtical . .
EX_Server_WWW_Status_Critical. .
EX_Server_App_Pct_Free_Warn . .
EX_Server_App_Pct_Free_Critical .
EX_Server_Log_Pct_Free_Warn . .
EX_Server_Log_Pct_Free_Critical . .
EX_SMTP_Dir_PickupQ_Warn. . .
EX_SMTP_Queue_Len_Warn . . .
EX_SMTP_Retry_QLen_Warn . . .
EX_SMTP_Remote_RetryQ_Warn . .
EX_SMTP_Categorizer_QLen_Warn .
EX_DB_Log_Gen_CkPt_Depth_Warn
EX_DB_Log_Gen_CkPt_Depth_Crit .
EX_SMTP_Mess_Pend_Rt_Warn . .
EX_SMTP_Mess_Pend_Rt_Critical .
EX_TQ_Act_RD_QLen_Warn . . .
EX_TQ_Act_RD_QLen_Crit. . . .
EX_TQ_Retry_RD_QLen_Warn . .
EX_TQ_Retry_RD_QLen_Crit . . .
EX_TQ_ActMail_Delivey_Q_Warn .
EX_TQ_ActMail_Delivey_Q_Crit . .
EX_TQ_RtryMailDeliver_QLen_Warn
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EX_TQ_RtryMailDeliver_QLen_Crit . .
EX_TQ_Act_nSMTP_Q_Len_Warn . .
EX_TQ_Act_nSMTP_Q_Len_Crit . . .
EX_TQ_Rtry_nSMTP_Q_Len_Warn . .
EX_TQ_Rtry_nSMTP_Q_Len_Crit. . .
EX_TQ_Agg_Delivery_Q_Len_Warn . .
EX_TQ_Agg_Delivery_Q_Len_Crit . .
EX_Service_State_Critical . . . . .
EX_Service_Status_Critical . . . . .
EX_Service_Start_Critical . . . . .
EX_IS_Mail_Store_State_Critical . . .
EX_Rep_Failed_Warn . . . . . . .
EX_Rep_Suspended_Warn . . . . .
Messages_Bypassed_Scan_Crit. . . .
Messages_Bypassed_Scan_Warn . . .
Cluster_Mailbox_State_Crit . . . . .
EX_NLB_Status_Crit . . . . . . .
EX_Replication_Failed_Warn . . . .
EX_Replication_Suspended_Warn . .
EX_Error_Event . . . . . . . .
EX_Asst_Avg_Evt_Proc_Time_Crit . .
EX_ASync_Request_Queued_Crit . . .
EX_ASync_Request_Queued_Warn . .
EX_DB_Log_Write_Avg_Lat_Crit . . .
EX_IS_Cli_RPC_Avg_Lat_Crit . . . .
EX_IS_Cli_RPC_Fail_ServBsy_Crit . .
EX_IS_Pri_Msg_Queue_Sub_Crit . . .
EX_IS_Pri_Search_Task_Rate_Crit. . .
EX_IS_Pri_Slow_FdRw_Rate_Crit. . .
EX_IS_Pub_Msg_Queue_Sub_Crit . .
EX_IS_RPC_Avg_Latency_Crit . . . .
EX_IS_RPC_Requests_Crit . . . . .
EX_IS_Slow_QP_Threads_Crit . . . .
EX_IS_Slow_Search_Threads_Crit. . .
EX_RBAC_OBPrxy_Avg_RTime_Crit. .
EX_OWA_Avg_Search_Time_Crit . . .
EX_Rep_Copy_Queue_Length_Crit . .
EX_RBAC_Req_Avg_Resp_Time_Crit .
EX_Rsc_Book_Requests_Failed_Crit . .
EX_Store_Int_RPC_Avg_Lat_Crit . . .
EX_Store_Int_RPC_Req_OutSt_Crit . .
EX_Store_Int_RPC_Req_Fail_Crit . . .
EX_Store_Int_RPC_Slow_Req_Crit . .
EX_TQ_Lar_Dlv_Q_Len_Crit . . . .
EX_TQ_Lar_Dlv_Q_Len_Warn. . . .
EX_TQ_Poison_Q_Len_Crit. . . . .
EX_TQ_Sub_Queue_Len_Crit . . . .
EX_TQ_Sub_Queue_Len_Warn . . .
EX_TQ_Unreach_Q_Len_Crit . . . .
EX_TQ_Unreach_Q_Len_Warn . . .
EX_CAS_RPC_Avg_Latency_Crit . . .
EX_CAS_RPC_Avg_Latency_Warn . .
EX_CAS_RPC_Requests_Crit . . . .
EX_CAS_RPC_Requests_Warn . . . .
EX_AB_NSPI_RPC_Br_Avg_Lat_Crit. .
EX_AB_NSPI_RPC_Req_Avg_Lat_Crit .
EX_AB_REF_RPC_Req_Avg_Lat_Crit .
EX_FDS_OAB_Dwnld_Task_Que_Warn .
EX_AVSER_Avg_Proc_Free_Bsy_Crit .
EX_HTTP_Pxy_Fail_Bknd_Con_Crit . .
EX_SI_Avg_Doc_Idx_Time_Warn . . .
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Contents
v
EX_SI_Full_Crawl_Mod_Sta_Warn .
EX_IS_Mailbox_Store_State_Crit . .
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Table summary .
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Appendix B. Event mapping . . . . . 275
Chapter 6. Take Action commands
reference . . . . . . . . . . . . . 227
Predefined Take Action commands . .
Take Action command descriptions . .
Start Exchange Services action . . .
Stop Exchange Services action . . .
Mount Mailbox Database action . .
Mount Public Folder Database action
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Chapter 7. Policies reference. . . . . 231
Predefined policies
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Chapter 8. Tivoli Common Reporting
for the monitoring agent . . . . . . 233
Cognos-based report packages. . .
Prerequisites. . . . . . . .
Importing Cognos report packages
Cognos data models and reports .
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Chapter 9. Troubleshooting . . . . . 249
Trace logging . . . . . . . . . . . .
Overview of log file management . . . .
Principal trace log files . . . . . . . .
Examples of trace logging . . . . . . .
Setting RAS trace parameters . . . . . .
Problems and workarounds . . . . . . .
Installation and configuration troubleshooting
Remote deployment troubleshooting . . .
Agent troubleshooting . . . . . . . .
Workspace troubleshooting . . . . . . .
Situation troubleshooting . . . . . . .
Take Action commands troubleshooting . .
Tivoli Common Reporting troubleshooting .
Support information . . . . . . . . . .
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Appendix A. Upgrading for warehouse
summarization . . . . . . . . . . . 271
Tables in the warehouse . . . . . .
Effects on summarized attributes . . .
Upgrading your warehouse with limited
permissions . . . . . . . . . .
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user
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Microsoft Exchange Server agent: User’s Guide
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Appendix C. Discovery Library
Adapter for the Microsoft Exchange
Server agent . . . . . . . . . . . . 333
DLA data model class types represented in CDM
DLA data model classes for Microsoft Exchange
Server agent . . . . . . . . . . . . .
ExchangeServer class . . . . . . . . .
ExchangeStorageGroup class . . . . . .
ExchangePublicFolderStore class . . . . .
ExchangeMailBoxStore class . . . . . .
TMSAgent class . . . . . . . . . .
333
.
.
.
.
.
.
333
334
335
335
336
336
Appendix D. Integration with Tivoli
Business Service Manager . . . . . 339
Components for integrating with Tivoli Business
Service Manager . . . . . . . . . . . .
Tasks to integrate the agent with Tivoli Business
Service Manager . . . . . . . . . . . .
Installing the Discovery Library Toolkit on the
Tivoli Business Service Manager . . . . . .
Configuring the Tivoli Event Integration Facility
(EIF) probe to enrich events . . . . . . .
Creating a service in Tivoli Business Service
Manager . . . . . . . . . . . . . .
Creating a data source mapping for each data
source . . . . . . . . . . . . . . .
Configuring additional IBM Tivoli Monitoring
web services. . . . . . . . . . . . .
Viewing data in the Tivoli Enterprise Portal . .
Appendix E. Documentation library
Prerequisite publications. . . .
Related publications . . . . .
Other sources of documentation .
.
.
.
.
.
.
.
.
.
.
.
.
339
340
340
340
341
342
342
342
343
.
.
.
. 343
. 344
. 344
Notices . . . . . . . . . . . . . . 347
Trademarks .
.
.
.
.
.
.
.
.
.
.
.
.
. 349
Index . . . . . . . . . . . . . . . 351
Figures
1.
2.
3.
4.
Exchange Server Properties tab . . . . .
Exchange Services Monitoring tab . . . .
Advanced Configuration Properties tab
Message displayed when the Agent Server
Logon validation fails . . . . . . . .
© Copyright IBM Corp. 2007, 2013
. 23
. 26
27
5.
Message displayed when the Exchange user
name is not specified . . . . . . . .
. 29
. 29
vii
viii
Microsoft Exchange Server agent: User’s Guide
Tables
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
Mechanisms used to gather attributes . . . . 4
Names and descriptions of configuration
settings in the Exchange Server Properties tab . 24
Names and descriptions of configuration
settings in the Exchange Services Monitoring
tab . . . . . . . . . . . . . . . 26
Names and descriptions of configuration
settings in the Advanced Configuration
Properties tab . . . . . . . . . . . . 28
Validation tests . . . . . . . . . . . 28
Names and descriptions of configuration
settings for remote configuration . . . . . 31
Microsoft Exchange services in Microsoft
Exchange Server 2007 and 2010 . . . . . . 38
Microsoft Exchange services in Microsoft
Exchange Server 2010 . . . . . . . . . 39
Microsoft Exchange services in Microsoft
Exchange Server 2013 . . . . . . . . . 39
Effect of configuration parameters on attributes 40
Interfaces for starting and stopping the
Microsoft Exchange Server agent locally and
remotely . . . . . . . . . . . . . 42
Relationships between the predefined
workspaces and the attribute groups. . . . . 49
Attribute groups and Microsoft Exchange 2007
and 2010 Server roles . . . . . . . . . 59
Capacity planning for historical data logged
by the Microsoft Exchange Server agent. . . 207
Exchange Server OWA Login Activity report 236
Exchange Server Services Status Details report 237
Exchange Server IS Public and IS Private
Availability report . . . . . . . . . . 239
© Copyright IBM Corp. 2007, 2013
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.
28.
29.
30.
31.
32.
33.
34.
35.
36.
37.
38.
39.
Exchange Server IS Private Activity report
Exchange Server I/O Log Details report
Exchange Server Database Performance report
Exchange Server Resource Utilization report
Exchange Server Mailbox Replication Service
per MDB Activity report . . . . . . . .
Exchange Server Database Log Activity report
Exchange Server Categorization Count report
Information to gather before contacting IBM
Software Support . . . . . . . . . .
Trace log files for troubleshooting agents
Log files for the attribute groups . . . . .
Problems and solutions for installation and
configuration . . . . . . . . . . .
General problems and solutions for
uninstallation . . . . . . . . . . .
Remote deployment problems and solutions
Agent problems and solutions . . . . . .
Workspace problems and solutions . . . .
Situation problems and solutions . . . . .
Take Action commands problems and
solutions . . . . . . . . . . . . .
Tivoli Common Reporting for Microsoft
Exchange Server agent problems and
solutions . . . . . . . . . . . . .
Time periods and suffixes for summary tables
and views. . . . . . . . . . . . .
Additional columns to report summarization
information . . . . . . . . . . . .
Primary key and warehouse changes for the
Microsoft Exchange Server agent . . . . .
Overview of event slots to event classes
239
240
241
242
243
245
246
249
251
253
256
258
260
260
262
264
267
268
271
272
273
276
ix
x
Microsoft Exchange Server agent: User’s Guide
Chapter 1. Overview of the agent
The IBM® Tivoli® Composite Application Manager for Microsoft Applications: Microsoft Exchange Server
Agent provides you with the capability to monitor Microsoft Exchange Server agent. You can also use the
agent to take basic actions with the Microsoft Exchange Server.
IBM Tivoli Monitoring
IBM Tivoli Monitoring is the base software for the Microsoft Exchange Server agent. IBM Tivoli
Monitoring provides a way to monitor the availability and performance of all the systems in your
enterprise from one or several designated workstations. It also provides useful historical data that you
can use to track trends and to troubleshoot system problems.
You can use IBM Tivoli Monitoring to do the following tasks:
v Monitor for alerts on the systems that you are managing by using predefined situations or custom
situations.
v Establish your own performance thresholds.
v Trace the causes leading to an alert.
v Gather comprehensive data about system conditions.
v Use policies to perform actions, schedule work, and automate manual tasks.
The Tivoli Enterprise Portal is the interface for IBM Tivoli Monitoring products. By providing a
consolidated view of your environment, the Tivoli Enterprise Portal permits you to monitor and resolve
performance issues throughout the enterprise.
See the IBM Tivoli Monitoring publications listed in “Prerequisite publications” on page 343 for complete
information about IBM Tivoli Monitoring and the Tivoli Enterprise Portal.
Features of the Microsoft Exchange Server agent
The Microsoft Exchange Server agent offers a central point of management for your Microsoft Exchange
Server agent. It provides a comprehensive means for gathering exactly the information you need to detect
problems early and to prevent them.
By using this monitoring agent, you can easily collect and analyze the following Microsoft Exchange
Server server-specific information:
v Address book activity
v Cache statistics
v Connection statistics
v Internet mail statistics
v Message traffic statistics
The Microsoft Exchange Server agent is an intelligent, remote monitoring agent that is located on
managed systems. It assists you in anticipating trouble and warns system administrators when critical
events take place on their systems. With the Microsoft Exchange Server agent, system administrators can
set threshold levels as desired and set flags to alert them when the system reaches these thresholds.
The Microsoft Exchange Server agent provides the following benefits:
v Enhances efficiency and simplifies application and system management by managing diverse
applications and resources across your enterprise.
© Copyright IBM Corp. 2007, 2013
1
v Increases profits by providing you with real-time access to reliable, up-to-the-minute data that allows
you to make faster, better informed operating decisions.
v Enhances system performance by letting you integrate, monitor, and manage your environment,
networks, console, and mission-critical applications. The monitoring agent alerts the Tivoli Enterprise
Console® when conditions in your environment meet threshold-based conditions. These alerts notify
your system administrator to limit and control system traffic. You can view data gathered by the
monitoring agent in reports and charts that inform you of the status of your managed systems.
The Microsoft Exchange Server agent helps you monitor and gather consistent, accurate, and timely
information that you need to effectively perform your job.
New in this release
For the Microsoft Exchange Server agent, the following enhancements have been made since version 6.3,
including the fix packs:
v New attribute groups:
– MS Exchange ADAccess Forest Discovery
– MS Exchange Authentication
– MS Exchange Delivery DSN
– MS Exchange Submission
– MS Exchange Submission DSN
– MS Exchange IS HA Active Database
– MS Exchange Search Mailbox Operators
– MS Exchange Search Mailbox Session Cache
v Updated kex.baroc file to support Tivoli Enterprise Console event mapping
Components of the IBM Tivoli Monitoring environment
After you install and set up the Microsoft Exchange Server agent, you have an environment that contains
the client, server, and monitoring agent implementation for IBM Tivoli Monitoring.
This IBM Tivoli Monitoring environment contains the following components:
Tivoli Enterprise Portal client
The portal has a user interface based on Java™ for viewing and monitoring your enterprise.
Tivoli Enterprise Portal Server
The portal server is placed between the client and the Tivoli Enterprise Monitoring Server and
enables retrieval, manipulation, and analysis of data from the monitoring agents. The Tivoli
Enterprise Portal Server is the central repository for all user data.
Tivoli Enterprise Monitoring Server
The monitoring server acts as a collection and control point for alerts received from the
monitoring agents, and collects their performance and availability data. The Tivoli Enterprise
Monitoring Server is also a repository for historical data.
IBM Tivoli Enterprise Console
The Tivoli Enterprise Console is an optional component that acts as a central collection point for
events from a variety of sources, including events from other Tivoli software applications, Tivoli
partner applications, custom applications, network management platforms, and relational
database systems. You can view these events through the Tivoli Enterprise Portal (by using the
event viewer), and you can forward events from IBM Tivoli Monitoring situations to the Tivoli
Enterprise Console component.
IBM Tivoli Netcool/OMNIbus
Tivoli Netcool/OMNIbus is an optional component and the recommended event management
2
Microsoft Exchange Server agent: User’s Guide
component. The Netcool/OMNIbus software is a service level management (SLM) system that
delivers real-time, centralized monitoring of complex networks and IT domain events. Event
information is tracked in a high-performance, in-memory database and presented to specific users
through individually configurable filters and views. The software includes automation functions
that you can use to perform intelligent processing on managed events. You can use this software
to forward events for Tivoli Monitoring situations to Tivoli Netcool/OMNIbus.
Tivoli Common Reporting
Tivoli Common Reporting is a separately installable feature available to users of Tivoli software
that provides a consistent approach to generating and customizing reports. Some individual
products provide reports that are designed for use with Tivoli Common Reporting and have a
consistent look and feel.
Tivoli Application Dependency Discovery Manager (TADDM)
TADDM delivers automated discovery and configuration tracking capabilities to build application
maps that provide real-time visibility into application complexity.
IBM Tivoli Business Service Manager
The Tivoli Business Service Manager component delivers real-time information to help you
respond to alerts effectively based on business requirements. Optionally, you can use this
component to meet service-level agreements (SLAs). Use the Tivoli Business Service Manager
tools to help build a service model that you can integrate with Tivoli Netcool/OMNIbus alerts or
optionally integrate with data from an SQL data source. Optional components provide access to
data from other IBM Tivoli applications such as Tivoli Monitoring and TADDM.
Agent Management Services
You can use IBM Tivoli Monitoring Agent Management Services to manage the Microsoft Exchange
Server agent.
Agent Management Services is available for the following IBM Tivoli Monitoring OS agents: Windows,
Linux, and UNIX. The services are designed to keep the Microsoft Exchange Server agent available, and
to provide information about the status of the product to the Tivoli Enterprise Portal. For more
information about Agent Management Services, see "Agent Management Services" in the IBM Tivoli
Monitoring Administrator's Guide. IBM Tivoli Monitoring V6.2.2, Fix Pack 2 or later provides support for
Agent Management Services.
User interface options
Installation of the base IBM Tivoli Monitoring software and other integrated applications provides a
variety of interfaces that you can use to work with your resources and data.
The following interfaces are available:
Tivoli Enterprise Portal user interface
You can run the Tivoli Enterprise Portal as a desktop application or a browser application. The
client interface is a graphical user interface (GUI) based on Java on a Windows or Linux
workstation. The browser application is automatically installed with the Tivoli Enterprise Portal
Server. The desktop application is installed by using the Tivoli Monitoring installation media or
with a Java Web Start application. To start the Tivoli Enterprise Portal browser client in your
Internet browser, enter the URL for a specific Tivoli Enterprise Portal browser client installed on
your Web server.
Command-line interface
You can use IBM Tivoli Monitoring commands to manage the Tivoli Monitoring components and
their configuration. You can also run commands at the Tivoli Enterprise Console event server or
the Tivoli Netcool/OMNIbus ObjectServer to configure event synchronization for enterprise
situations.
Chapter 1. Overview of the agent
3
Manage Tivoli Enterprise Monitoring Services window
You can use the window for the Manage Tivoli Enterprise Monitoring Services utility to configure
the agent and start Tivoli services not designated to start automatically.
IBM Tivoli Enterprise Console
You can use the Tivoli Enterprise Console to help ensure the optimal availability of an IT service
for an organization. The Tivoli Enterprise Console is an event management application that
integrates system, network, database, and application management.
IBM Tivoli Netcool/OMNIbus event list
You can use the event list to monitor and manage alerts. An alert is created when the
ObjectServer receives an event, alarm, message, or data item. Each alert is made up of columns
(or fields) of information that are held in a row in the ObjectServer alerts.status table. The Tivoli
Netcool/OMNIbus web GUI is also a web-based application that processes network events from
one or more data sources and presents the event data in various graphical formats.
Tivoli Common Reporting
Use the Tivoli Common Reporting web user interface for specifying report parameters and other
report properties, generating formatted reports, scheduling reports, and viewing reports. This
user interface is based on the Tivoli Integrated Portal.
Data sources
Monitoring agents collect data from specific data sources.
The Microsoft Exchange Server agent agent collects data from the following sources:
WMI
You can use Windows Management Instrumentation (WMI) to monitor and control managed
resources throughout the network. Resources include hard drives, file systems, operating system
settings, processes, services, shares, registry settings, networking components, event logs, users,
and groups. WMI is built into clients with Windows 2000 or later, and can be installed on any
32-bit Windows client.
Perfmon
You can use the Windows Performance Monitor, or Perfmon, to view various system and
application performance metrics for collection and use by management applications. You typically
view system metrics on a Windows system through the 'perfmon' application.
Windows Event Log
You can use the agent to collect Windows Event Log entries that are related to the monitored
resource and forwards them to IBM Tivoli Monitoring.
The following table shows each Microsoft Exchange Server agent attribute group and the mechanism that
is used to gather the attributes.
Table 1. Mechanisms used to gather attributes
Attribute group
Collection source
Forefront Exchange On Demand Scanner
Perfmon
Forefront Exchange Realtime Scanner
Perfmon
Forefront Exchange Scheduled Scanner
Perfmon
Forefront Exchange Transport Scanner
Perfmon
Mailbox Server Cluster State
Exchange Server
Microsoft Forefront Server Security Scan
Perfmon
MS Exchange Active Manager
Perfmon
MS Exchange Active Manager Client
Perfmon
MS Exchange Active Manager Server
Perfmon
4
Microsoft Exchange Server agent: User’s Guide
Table 1. Mechanisms used to gather attributes (continued)
Attribute group
Collection source
MS Exchange Active Sync
Perfmon
MS Exchange ADAccess Caches
Perfmon
MS Exchange ADAccess Domain Controllers
Perfmon
MS Exchange ADAccess Forest Discovery
Perfmon
MS Exchange ADAccess Processes
Perfmon
MS Exchange Address Book
Perfmon
MS Exchange Assistants
Perfmon
MS Exchange Assistants Per Database
Perfmon
MS Exchange Attachment Filtering
Perfmon
MS Exchange Authentication
Perfmon
MS Exchange Autodiscover Service
Perfmon
MS Exchange Availability Service
Perfmon
MS Exchange Calendar Attendant
Perfmon
MS Exchange Connection Filtering Agent
Perfmon
MS Exchange Content Filter Agent
Perfmon
MS Exchange Control Panel (RBAC)
Perfmon
MS Exchange Database Availability Group
Active Directory Service Interfaces
MS Exchange DB
Perfmon
MS Exchange DB Instance
Perfmon
MS Exchange Delivery DSN
Perfmon
MS Exchange DS
Perfmon
MS Exchange Event Details
Windows Event Log
MS Exchange Extensibility Agents
Perfmon
MS Exchange FDS OAB
Perfmon
MS Exchange IS
Perfmon, Active Directory Service Interfaces
MS Exchange IS Client
Perfmon
MS Exchange IS HA Active Database
Perfmon
MS Exchange IS Private
Perfmon, Active Directory Service Interfaces, Exchange
Server
MS Exchange IS Public
Perfmon, Active Directory Service Interfaces, Exchange
Server
MS Exchange IS Public Replication
Perfmon
MS Exchange IS Store
Perfmon, Active Directory Service Interfaces, Exchange
Server
MS Exchange Lotus Notes Connector Summary
Perfmon
MS Exchange Mail Submission
Perfmon
MS Exchange Mail Tips
Perfmon
MS Exchange Mailbox Replication Service
Perfmon
MS Exchange Mailbox Replication Service per Mdb
Perfmon
MS Exchange Mailbox Detail
Perfmon, Active Directory Service Interfaces, Exchange
Server
Chapter 1. Overview of the agent
5
Table 1. Mechanisms used to gather attributes (continued)
Attribute group
Collection source
MS Exchange Managed Folder Assistant
Perfmon
MS Exchange MAPI Connectivity Details
Active Directory Service Interfaces, Exchange Server
MS Exchange MTA
Perfmon
MS Exchange MTA Connections
Perfmon
MS Exchange NLB Status
Windows Systems API
MS Exchange OWA
Perfmon
MS Exchange Protocol Analysis Agent
Perfmon
MS Exchange Public Folder Detail
Perfmon, Active Directory Service Interfaces, Exchange
Server
MS Exchange Reachability
Active Directory Service Interfaces, Exchange Server
MS Exchange Recipient Cache
Perfmon
MS Exchange Recipient Filter Agent
Perfmon
MS Exchange Replication
Perfmon, Exchange Server
MS Exchange Replica Seeder
Perfmon
MS Exchange Replication Server
Perfmon
MS Exchange Resource Booking
Perfmon
MS Exchange Resource Health
Perfmon
MS Exchange Rights Management Service
Perfmon
MS Exchange Role Based Services
Exchange Server
MS Exchange Role Topology
Active Directory Service Interfaces, Exchange Server
MS Exchange RPC Client Access
Perfmon
MS Exchange Search Indices
Perfmon
MS Exchange Search Mailbox Operators
Perfmon
MS Exchange Search Mailbox Session Cache
Perfmon
MS Exchange Sender Filter Agent
Perfmon
MS Exchange Sender ID Agent
Perfmon
MS Exchange Server
Active Directory Service Interfaces, Windows Systems
API
MS Exchange Services Detail
Windows Systems API
MS Exchange Storage Group Detail
Active Directory Service Interfaces, Windows Systems
API
MS Exchange Store Driver
Perfmon
MS Exchange Store Driver Database
Perfmon
MS Exchange Store Driver Server
Perfmon
MS Exchange Store Interface
Perfmon
MS Exchange Submission
Perfmon
MS Exchange Submission DSN
Perfmon
MS Exchange Text Messaging
Perfmon
MS Exchange Throttling
Perfmon
MS Exchange Transport Database
Perfmon
MS Exchange Transport Dumpster
Perfmon
6
Microsoft Exchange Server agent: User’s Guide
Table 1. Mechanisms used to gather attributes (continued)
Attribute group
Collection source
MS Exchange Transport Queues
Perfmon
MS Exchange Transport Rules
Perfmon
MS Exchange Transport Shadow Redundancy
Perfmon
MS Exchange Transport SMTP Availability
Perfmon
MS Exchange Transport SmtpReceive
Perfmon
MS Exchange Transport SmtpSend
Perfmon
MS Exchange UM Auto Attendant
Perfmon
MS Exchange UM Availability
Perfmon
MS Exchange UM Call Answer
Perfmon
MS Exchange UM Enabled User Details
Active Directory Service Interfaces
MS Exchange UM General
Perfmon
MS Exchange UM Subscriber Access
Perfmon
MS Exchange Web Services
Perfmon
RPC/HTTP Proxy
Perfmon
SMTP
Perfmon
Chapter 1. Overview of the agent
7
8
Microsoft Exchange Server agent: User’s Guide
Chapter 2. Agent installation and configuration
Agent installation and configuration requires the use of the IBM Tivoli Monitoring Installation and Setup
Guide and agent-specific installation and configuration information.
Before installing and configuring the agent, ensure your environment meets the requirements for the IBM
Tivoli Composite Application Manager for Microsoft Applications: Microsoft Exchange Server Agent. See
the Prerequisites topic for the agent in the ITCAM for Microsoft Applications Information Center
(http://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcamms.doc_6.3/
welcome_msapps63.html).
To install and configure the Microsoft Exchange Server agent, use the procedures for installing monitoring
agents in the IBM Tivoli Monitoring Installation and Setup Guide along with the agent-specific installation
and configuration information.
If you are doing a silent installation by using a response file, see that information in the IBM Tivoli
Monitoring Installation and Setup Guide.
With the self-describing agent capability, new or updated IBM Tivoli Monitoring agents can become
operational after installation without having to perform additional product support installation steps. To
take advantage of this capability, see "Enabling self-describing agent capability at the hub monitoring
server" in the IBM Tivoli Monitoring Installation and Setup Guide. Also, see the IBM Tivoli Monitoring
Administrator's Guide for additional information about using this capability.
Language pack installation
The steps for installing language packs depend on which operating system and mode of installation you
are using.
To install a language pack for the agent support files on the Tivoli Enterprise Monitoring Server, the
Tivoli Enterprise Monitoring Agent, and the Tivoli Enterprise Portal Server, make sure that you installed
the product in the English language. Then use the steps for the operating system or mode of installation
you are using:
v “Installing language packs on Windows systems”
v “Installing language packs on UNIX or Linux systems” on page 10
Installing language packs on Windows systems
You can install the language packs on a Windows system.
Before you begin
Ensure that you have installed the product in English.
Procedure
To install language packs on Windows systems, complete the following steps:
1. On the language pack CD, double-click the lpinstaller.bat file to start the installation program.
2. Select the language of the installer and click OK.
3. In the Introduction panel, click Next.
4. Click Add/Update and click Next.
© Copyright IBM Corp. 2007, 2013
9
5. Select the folder where the National Language Support package (NLSPackage) files are located.
Note: The NLSPackage files are located in the nlspackage folder that contains the installer
executable file.
6. Select the language support for the required agent and click Next.
7.
8.
9.
10.
Note: To select multiple languages, press Ctrl and select the required languages.
Select the languages that you want to install and click Next.
Examine the installation summary page and click Next to begin installation.
After installation is completed, click Finish.
Restart the Tivoli Enterprise Portal, Tivoli Enterprise Portal Server, and Eclipse Help Server if any of
these components are installed.
Installing language packs on UNIX or Linux systems
You can install the language packs on a UNIX or Linux system.
Before you begin
Ensure that you have installed the product in English.
Procedure
To install language packs on UNIX or Linux systems, complete the following steps:
1. Run the following command to create a temporary directory on the computer. Ensure that the full
path of the directory does not contain any spaces: mkdir dir_name
2. Mount the language pack CD to the temporary directory that you created.
3. Run the following command to start the installation program: cd dir_name lpinstaller.sh -c
install_dir
where install_dir is where you installed IBM Tivoli Monitoring. Typically, the directory name is
/opt/IBM/ITM for AIX and Linux systems.
4. Select the language of the installer and click OK.
5. In the Introduction panel, click Next.
6. Click Add/Update and click Next.
7. Select the folder where the National Language Support package (NLSPackage) files are located.
Note: Usually, the NLSPackage files are located in the nlspackage folder where the installer
executable file is located.
8. Select the language support for the agent and click Next.
Note: To select multiple languages, press Ctrl and select the required languages.
9. Select the languages that you want to install and click Next.
10. Examine the installation summary page and click Next to begin installation.
11. After installation is completed, click Finish.
12. Restart the Tivoli Enterprise Portal, Tivoli Enterprise Portal Server, and Eclipse Help Server if any of
these components are installed.
10
Microsoft Exchange Server agent: User’s Guide
Silent installation of language packs on Windows, UNIX, or Linux
systems
You can use the silent-mode installation method to install the language packs. In silent mode, the
installation process obtains the installation settings from a predefined response file. It does not prompt
you for any information.
Before you begin
First, make sure that you installed the product in the English language.
Procedure
1. Copy and paste the ITM_Agent_LP_silent.rsp response file template as shown in “Response file
example.”
2. Change the following parameter settings:
NLS_PACKAGE_FOLDER
Folder where the National Language Support package (NLSPackage) files are located.
Typically, the NLSPackage files are located in the nlspackage folder, for example:
NLS_PACKAGE_FOLDER = //tmp//LP//nlspackage.
PROD_SELECTION_PKG
Name of the language pack to install. Several product components can be included in one
language package. You might want to install only some of the available components in a
language pack.
BASE_AGENT_FOUND_PKG_LIST
Agent for which you are installing language support. This value is usually the same as
PROD_SELECTION_PKG.
LANG_SELECTION_LIST
Language you want to install.
3. Enter the command to install the language pack with a response file (silent installation):
v For Windows systems:
lpinstaller.bat -f path_to_response_file
v For UNIX or Linux systems:
lpinstaller.sh -c candle_home -f path_to_response_file
where candle_home is the IBM Tivoli Monitoring base directory.
Response file example
#
IBM Tivoli Monitoring Agent Language Pack Silent Installation Operation
#
#This is a sample response file for silent installation mode for the IBM Tivoli
#Monitoring Common Language Pack Installer.
#.
#This file uses the IBM Tivoli Monitoring Common Agent Language Pack with the
#install package as an example.
#Note:
#This response file is for the INSTALLATION of language packs only.
#This file does not support UNINSTALLATION of language packs in silent mode.
#------------------------------------------------------------------------------#------------------------------------------------------------------------------#To successfully complete a silent installation of the the example of Common Agent
#localization pack, complete the following steps:
#
#1.Copy ITM_Agent_LP_silent.rsp to the directory where lpinstaller.bat or
#lpinstaller.sh is located (IBM Tivoli Monitoring Agent Language Pack build
#location).
Chapter 2. Agent installation and configuration
11
#
#2.Modify the response file so that it is customized correctly and completely for
#your site.
# Complete all of the following steps in the response file.
#
#3.After customizing the response file, invoke the silent installation using the
#following command:
#For Windows:
#
lpinstaller.bat -f <path_to_response_file>
#For UNIX and Linux:
#
lpinstaller.sh -c <candle_home> -f <path_to_response_file>
#Note:<candle_home> is the IBM Tivoli Monitoring base directory.
#-------------------------------------------------------------------------------#-------------------------------------------------------------------------------#Force silent install mode.
#-------------------------------------------------------------------------------INSTALLER_UI=silent
#--------------------------------------------------------------------------------#Run add and update actions.
#--------------------------------------------------------------------------------CHOSEN_INSTALL_SET=ADDUPD_SET
#--------------------------------------------------------------------------------#NLS Package Folder, where the NLS Packages exist.
#For Windows:
# Use the backslash-backslash(\\) as a file separator (for example,
#C:\\zosgmv\\LCD7-3583-01\\nlspackage).
#For UNIX and Linux:
# Use the slash-slash (//) as a file separator (for example,
#//installtivoli//lpsilenttest//nlspackage).
#--------------------------------------------------------------------------------#NLS_PACKAGE_FOLDER=C:\\zosgmv\\LCD7-3583-01\\nlspackage
NLS_PACKAGE_FOLDER=//tmp//LP//nlspackage
#--------------------------------------------------------------------------------#List the packages to process; both variables are required.
#Each variable requires that full paths are specified.
#Separate multiple entries with a semicolon (;).
#For Windows:
#
Use the backslash-backslash(\\) as a file separator.
#For Unix and Linux:
#
Use the slash-slash (//) as a file separator.
#--------------------------------------------------------------------------------#PROD_SELECTION_PKG=C:\\zosgmv\\LCD7-3583-01\\nlspackage\\KIP_NLS.nlspkg
#BASE_AGENT_FOUND_PKG_LIST=C:\\zosgmv\\LCD7-3583-01\\nlspackage\\KIP_NLS.nlspkg
PROD_SELECTION_PKG=//tmp//LP//nlspackage//kex_nls.nlspkg;//tmp//LP//nlspackage//
koq_nls.nlspkg
BASE_AGENT_FOUND_PKG_LIST=//tmp//LP//nlspackage//kex_nls.nlspkg;//
tmp//LP//nlspackage//koq_nls.nlspkg
#-------------------------------------------------------------------------------#List the languages to process.
#Separate multiple entries with semicolons.
#-------------------------------------------------------------------------------LANG_SELECTION_LIST=pt_BR;fr;de;it;ja;ko;zh_CN;es;zh_TW
Prerequisites checking
The prerequisite checker utility verifies whether all the prerequisites that are required for the agent
installation are met. The prerequisite checker creates a log file that contains a report of all the
prerequisites checks when the prerequisite checker was run.
For the Microsoft Exchange Server agent, the prerequisite checker verifies the following requirements:
v Memory
v Disk
v Operating systems
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Microsoft Exchange Server agent: User’s Guide
v Microsoft Exchange Server versions
Additionally, the prerequisite checker verifies whether the user, who installs the agent, is a member of the
Administrators group.
For detailed information about installation prerequisites, see the Prerequisites topic for the agent in the
IBM Tivoli Composite Application Manager for Microsoft Applications Information Center
(http://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcamms.doc_6.3/
welcome_msapps63.html).
You can run the prerequisite checker in stand-alone mode or remotely. For more information about the
prerequisite checker, see "Prerequisite Checking for IBM Tivoli Monitoring Agents" in the IBM Tivoli
Monitoring Installation and Setup Guide.
Agent-specific installation and configuration
Before configuring the agent to monitor the Exchange Server resources, you must configure the Microsoft
Exchange Server to communicate with the Microsoft Exchange Server agent.
To configure the Microsoft Exchange Server to communicate with the Microsoft Exchange Server agent,
complete the following tasks:
v “Creating users”
v “Assigning administrator rights to the Microsoft Exchange Server user” on page 16
v “Making the Microsoft Exchange Server user a local administrator” on page 17
v “Creating an MAPI profile for each server” on page 18
v “Configuring the Microsoft Exchange Server for reachability” on page 19
v “Configuring the agent to run under the domain user” on page 20
Creating users
You can create a user for the agent on the Exchange Server manually or by running the New User utility.
You must create the user on each Microsoft Exchange Server that you want to monitor.
Use one of the following methods to create users:
v “Creating users manually on Exchange Server 2007 or later”
v “Creating users by running the New User utility” on page 15
Creating users manually on Exchange Server 2007 or later
You must create a user for the agent on Exchange Server 2007, or later so that the agent can communicate
and authenticate with the Exchange Server that you want to monitor.
Before you begin
Install the monitoring agent for Microsoft Exchange Server. For information about installing the agent, see
"Installing monitoring agents" in the IBM Tivoli Monitoring Installation and Setup Guide. To create a user,
you must be a domain administrator with full administrator rights on the Microsoft Exchange Server.
Procedure
To create a user on Exchange Server 2007, or later, complete the following steps:
1. Click Start > Programs > Microsoft Exchange Server 2007 > Exchange Management Console. The
Exchange Management Console window opens.
2. In the Console tree, click Mailbox in Recipient Configuration.
3. In the Action pane, click New Mailbox. The New Mailbox wizard opens.
Chapter 2. Agent installation and configuration
13
4. On the Introduction page, click User Mailbox.
5. On the User Type page, click New User.
6. On the User Information page, specify the following information:
Organizational unit
By default, the users container in the Active Directory is displayed. Click Browse to change
the default organizational unit.
First name
Type the first name of the user.
Initials
Type the initials of the user.
Last name
Type the last name of the user.
Name By default, the user's first name, initials, and last name are displayed in this field. You can
modify the name.
User logon name (User Principal Name)
Type the name that the user must use to log on to the mailbox.
User logon name (pre-Windows 2000, or earlier)
Type the user name that is compatible with Microsoft Windows 2000 Server, or earlier.
Password
Type the password that the user must use to log on to the mailbox.
Confirm password
Retype the password that you entered in the Password field.
User must change password at next logon
Select this check box if you want the user to reset the password.
7. On the Mailbox Settings page, specify the following information:
Alias
By default, the value for this field is identical to the value that you specified in the User
logon name (User Principal Name) field.
Mailbox database
Click Browse to open the Select Mailbox Database window. Select the mailbox database that
you want to use and click OK.
Managed folder mailbox policy
Select this check box to specify a messaging records management (MRM) policy. Click Browse
to select the MRM mailbox policy that you want to associate with this mailbox.
Exchange ActiveSync mailbox policy
Select this check box to specify an Exchange ActiveSync mailbox policy. Click Browse to select
the Exchange ActiveSync mailbox policy that you want to associate with this mailbox.
8. On the New Mailbox page, review the configuration summary. Click New to create a mailbox. On the
Completion page, the Summary section shows whether the mailbox was created.
9. Click Finish.
What to do next
Assign administrator rights to the Exchange user that you created. For information about assigning
administrator rights, see “Assigning administrator rights to the Microsoft Exchange Server user” on page
16.
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Microsoft Exchange Server agent: User’s Guide
Creating users by running the New User utility
You can run the New User utility to create users on Exchange Server 2007, or later. The user that is
created by running this utility has all the required permissions to run the agent. This utility is installed
when you install the agent.
Before you begin
Ensure that the agent is installed. To run the New User utility, you must be a domain administrator with
full administrator rights on the Exchange Server.
About this task
This task provides information about running the New User utility to create a user on the Exchange
Server that you want to monitor. After you run this utility, the user is created in the Users group of the
Active Directory, and has the following permissions:
v On Exchange Server 2007:
– Local administrator
– Remote desktop user
– Exchange recipient administrator
– Exchange view-only administrator
v On Exchange Server 2010, or later:
– Local administrator
– Remote desktop user
– Recipient management
– View-Only organization management
Procedure
To run the New User utility, complete the following steps:
1. Double-click the kexnewuser.exe file that is available at the following locations:
v CANDLE_HOME\TMAITM6 (for the 32-bit agent)
v CANDLE_HOME\TMAITM6_x64 (for the 64-bit agent)
2. In the New User window, complete the following steps:
a. Enter the first name and the last name of the user in the appropriate fields.
Restriction: The length of the first and the last name must not exceed 28 characters.
b. In the User Logon Name field, enter the name that the user must type whenever the user logs in.
c.
d.
e.
f.
Restriction: The length of the user logon name must not exceed 256 characters.
In the Password field, enter your password.
In the Confirm Password field, enter the password again.
Select User Must Change Password at Next Logon if you want the specified password to be reset
the next time when the user logs on.
Click Next.
The configuration values that you specify are validated, and error messages are displayed for
incorrect values.
3. From the list of mailbox databases, select the required mailbox database, and click Next. A summary
of configuration values is displayed.
4. Click Finish. The settings are saved, and the user is created.
Chapter 2. Agent installation and configuration
15
What to do next
Create an MAPI profile for each user. For information about creating an MAPI profile, see “Creating an
MAPI profile for each server” on page 18.
Assigning administrator rights to the Microsoft Exchange Server user
The user that you created for the Microsoft Exchange Server agent must be a domain administrator with
full administrator rights on Microsoft Exchange Server. The administrator rights are required to access the
Microsoft Exchange Server components.
Before you begin
Create a Microsoft Exchange Server user who has the mailbox on the Exchange Server that is being
monitored.
About this task
Use one of the following methods to assign administrator rights to the user:
v “Assigning administrator rights on Exchange Server 2007”
v “Assigning administrator rights on Exchange Server 2010”
Assigning administrator rights on Exchange Server 2007
You must assign Exchange Recipient Administrator rights to the user on Exchange Server 2007.
Before you begin
Create a Microsoft Exchange Server user.
Procedure
To assign Exchange Recipient Administrator rights to the user on Exchange Server 2007, complete the
following steps:
1. Click Start > Programs > Microsoft Exchange Server 2007 > Exchange Management Console. The
Exchange Management Console window opens.
2. In the Console tree, click Organization Configuration.
3. In the Action pane, click Add Exchange Administrator.
4. On the Add Exchange Administrator page, click Browse. Select the new user that you created, and
then select Exchange Recipient Administrator role.
5. Click Add.
6. On the Completion page, click Finish.
What to do next
Make the user a local administrator of the computer where the Microsoft Exchange Server is installed.
For information about making the user a local administrator, see “Making the Microsoft Exchange Server
user a local administrator” on page 17.
Assigning administrator rights on Exchange Server 2010
You must provide Exchange Recipient Management rights to the user on Exchange Server 2010.
Before you begin
Create a Microsoft Exchange Server user.
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Microsoft Exchange Server agent: User’s Guide
Procedure
To assign Exchange Recipient Management rights to the user on Exchange Server 2010, complete the
following steps:
1. Click Start > Programs > Microsoft Exchange Server 2010 > Exchange Management Console. The
Exchange Management Console window opens.
2. In the Console tree, click Toolbox.
3. In the Work pane, double-click the Role Based Access Control (RBAC) User Editor tool. The
Exchange Control Panel window opens.
4. Enter the user credentials for the account with permissions to open the user editor in the Exchange
Control Panel. Click Sign in.
5. Click the Administrator Roles tab.
6. Select the Recipient Management role group, and then click Details.
7. In the Members area, click Add.
8. Select the user that you want to add to the role group, and then click OK.
9. Click Save to save the changes to the role group.
What to do next
Make the user a local administrator of the computer where the Microsoft Exchange Server is installed.
For information about making the user a local administrator, see “Making the Microsoft Exchange Server
user a local administrator.”
Making the Microsoft Exchange Server user a local administrator
To access the Microsoft Exchange Server data, the user that you created for the Microsoft Exchange Server
agent must be a local administrator of the computer where the Microsoft Exchange Server is installed.
Before you begin
Create a Microsoft Exchange Server user.
About this task
Use one of the following methods to make the user a local administrator:
v “Making the user a local administrator on Windows 2003 computer”
v “Making the user a local administrator on Windows 2008 computer” on page 18
Note: You can make a user a local administrator on a computer by different methods, such as use of
group policies. Use the specified methods so that the Tivoli component software functions properly.
Making the user a local administrator on Windows 2003 computer
You must make the user that you created for the Microsoft Exchange Server agent a local administrator of
the computer that runs on the Windows 2003 operating system, and where the Microsoft Exchange Server
is installed.
Before you begin
Create a Microsoft Exchange Server user.
Procedure
To make the user a local administrator on the computer that runs on the Windows 2003 operating system,
complete the following steps:
Chapter 2. Agent installation and configuration
17
1.
2.
3.
4.
5.
Right-click My Computer on the computer desktop and click Manage.
Expand Local Users and Groups.
Click Groups.
Double-click Administrators to display the Administrators Properties window.
Click Add.
6.
7.
8.
9.
Select Entire Directory from the Look in list.
Select the name of the user that you created and click Add.
Click OK.
Click OK.
What to do next
Create an MAPI profile for each user. For information about creating an MAPI profile, see “Creating an
MAPI profile for each server.”
Making the user a local administrator on Windows 2008 computer
You must make the user that you created for the Microsoft Exchange Server agent a local administrator of
the computer that runs on the Windows Server 2008 operating system, and where the Microsoft Exchange
Server is installed.
Before you begin
Create a Microsoft Exchange Server user.
Procedure
To make the user a local administrator on the computer that runs on the Windows Server 2008 operating
system, complete the following steps:
1.
2.
3.
4.
5.
6.
7.
Click Start > Administrative Tools > Server Manager.
In the left pane, expand Configuration.
Double-click Local Users and Groups.
Click Groups.
Right-click the group to which you want to add the user account, and then click Add to Group.
Click Add and type the name of the user account.
Click Check Names and then click OK.
What to do next
Create an MAPI profile for each user. For information about creating an MAPI profile, see “Creating an
MAPI profile for each server.”
Creating an MAPI profile for each server
A Messaging Application Programming Interface (MAPI) profile is a set of MAPI configuration settings
that are stored in the registry. With an MAPI profile, you can connect to various messaging services, such
as Microsoft Exchange Server, Microsoft Outlook, and Outlook Express.
Before you begin
Before you create an MAPI profile, ensure that you have:
v Created a user with administrative rights on each Microsoft Exchange Server that you want to monitor.
v Made the user a local administrator on the computer where the Exchange Server is installed.
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Microsoft Exchange Server agent: User’s Guide
About this task
This task provides information about creating an MAPI profile for each Microsoft Exchange Server that
you want to monitor.
Note: Do not create an MAPI profile if any of the following conditions is true:
v You are using a 32-bit Microsoft Exchange Server agent to monitor Microsoft Exchange Server 2010.
v You are using a 64-bit Microsoft Exchange Server agent to monitor Microsoft Exchange Server 2007 and
2010.
Procedure
To create an MAPI profile, complete the following steps:
1. Log on to the computer by specifying the credentials of the user that you created.
2. Download and install the MFCMAPI editor from the Microsoft supported website
(http://www.codeplex.com/MFCMAPI).
To run the Microsoft Exchange Server agent on Microsoft Exchange Server 2007, install
MSExchangeMAPIcdo, MAPI and CDO support from the Microsoft supported website
(http://www.microsoft.com/downloads/details.aspx?FamilyID=E17E7F31-079A-43A9-BFF20A110307611E&displaylang=en).
3. Open the MFCMAPI editor.
4. Create a MAPI profile.
Note: Specify a name that identifies the purpose of the profile, such as TivoliProfile. Do not use a
space in the profile name.
5. Enter the Mailbox Server name for the specified user.
Note: You must create the MAPI profile with the user that you created for the Microsoft Exchange
Server agent.
6. Resolve the mailbox name by selecting check names.
Note: Note the profile name because it is required when you configure the Microsoft Exchange Server
agent.
Configuring the Microsoft Exchange Server for reachability
To verify reachability, the Microsoft Exchange Server agent sends an email message to the server, and
measures the amount of time to receive an automated response. Before you start the agent, you must
configure the Microsoft Exchange Server to automatically respond to email messages.
Before you begin
Before you configure the Microsoft Exchange Server, ensure that:
v A mailbox is created for the user on the Microsoft Exchange Server that you want to monitor.
v The user that you created for the agent is a domain user.
v The servers in your Microsoft Exchange organization are configured for mail flow between servers.
About this task
This task provides information about configuring the Microsoft Exchange Server to automatically respond
to email messages.
Chapter 2. Agent installation and configuration
19
Procedure
Complete the following steps for each Microsoft Exchange Server for which you want to verify
reachability:
1. Log in to Microsoft Outlook by specifying credentials of the user that you created.
2. Click Next on the Startup window.
3. Select Yes and click Next.
4. In the Microsoft Exchange Server field, type the name of the Microsoft Exchange Server.
5. In the Mailbox field, type the name of the user that you created.
6.
7.
8.
9.
10.
11.
Click Finish.
Click OK.
Click Tools > Rules and Alerts > New Rule.
Select Start from a blank rule.
Select Check messages when they arrive and click Next.
Select the following options:
v Where my name is in the To: box
v With specific words in the subject or body
12. Under Step 2 in the window, click Specific words.
13. In the Specify words or phrases to search for in the subject or body field, type AVAILABILITY
CHECK.
14. Click Add.
15. Click OK and then click Next.
16. Select Have the server reply using a specific message and click a specific message.
17. In the email message editor, type the following text in the subject field of the message:
CHECK RECEIVED: MAILBOX AVAILABLE.
18. Close the email message editor and click Yes to save these changes.
19. Click Next.
20. When you are asked about exceptions, do not specify any restrictions.
21. Click Next.
22. Click Finish and then click OK.
What to do next
Configure the Microsoft Exchange Server agent.
Configuring the agent to run under the domain user
By default, the Microsoft Exchange Server agent is configured to run under the local user. The agent must
be run under the domain user that you created.
Before you begin
Ensure that the following tasks are complete:
v The user that you created is a domain user with local administrator rights.
v An MAPI profile is created for the user.
v The user has administrator rights on the server where the monitoring agent is installed.
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Microsoft Exchange Server agent: User’s Guide
About this task
The domain user that you created has administrator rights on the Exchange Server that you want to
monitor. When the agent is run under the domain user, the agent can monitor all the components of the
Exchange Server. This task provides information about configuring the monitoring agent to run under the
domain user.
Note: You can use the Tivoli Enterprise Portal or the tacmd command line to configure the user under
which the agent runs. For information about the configuration parameters that are used when you
configure the user for the agent, see “Remote installation and configuration” on page 29. You can also
configure the user for the agent by using Windows services for the Microsoft Exchange Server agent.
Procedure
To change the user under which the agent runs, complete the following steps:
1. Run the following command to verify which user ID is being used for starting the agent.
install_dir\InstallITM\KinCinfo.exe –r
2. If the monitoring agent was started with a user ID that does not belong to the Administrator group,
stop the agent.
3. Open the Manage Tivoli Enterprise Monitoring Services window.
4. Right-click the agent instance, and click Change Startup.
5. Specify the fully qualified user ID as <Domain\Userid>, and then specify the password.
Note: The user must have administrator rights and must be the owner of the MAPI profile that is
used to connect to the Exchange Server.
6. Start the monitoring agent. For information about starting the agent, see “Starting and stopping the
Microsoft Exchange Server agent” on page 42.
Local installation and configuration
You can install and configure the Microsoft Exchange Server agent locally.
If you are installing the agent locally, see the "Installing monitoring agents" topic in the IBM Tivoli
Monitoring Installation and Setup Guide.
Silent installation
If you are performing a silent installation, see the "Performing a silent installation of IBM Tivoli
Monitoring" topic in the IBM Tivoli Monitoring Installation and Setup Guide.
Local configuration
For configuring the agent locally, see the following topics:
v “Configuring the agent locally”
v “Configuration parameters in the Exchange Server Properties tab” on page 22
v “Configuration parameters in the Exchange Services Monitoring tab” on page 25
v “Configuration parameters in the Advanced Configuration Properties tab” on page 27
v “Validation of configuration values” on page 28
Configuring the agent locally
You can configure the agent locally by using the Manage Tivoli Enterprise Monitoring Services window.
Chapter 2. Agent installation and configuration
21
Before you begin
Ensure that you complete all the tasks that are specified in the “Agent-specific installation and
configuration” on page 13 topic.
Procedure
To
1.
2.
3.
4.
5.
6.
7.
configure the agent locally, complete the following steps:
Click Start > All Programs > IBM Tivoli Monitoring.
Click Manage Tivoli Enterprise Monitoring Services.
In the Manage Tivoli Enterprise Services window, right-click Monitoring Agent for Microsoft
Exchange Server.
Click Reconfigure.
In the Monitoring Agent for Microsoft Exchange Server: Agent Advance Configuration window, click
OK.
In the Agent Configuration window, complete the following steps:
a. Click the Exchange Server Properties tab, and specify values for the configuration parameters.
When you click OK, the specified values are validated.
b. Click the Exchange Services Monitoring tab, and specify values for the configuration parameters.
When you click OK, the specified values are validated.
c. Click the Advanced Configuration Properties tab, and specify values for the configuration
parameters. When you click OK, the specified values are validated.
Recycle the agent.
Configuration parameters in the Exchange Server Properties tab
The Agent Configuration window for the Microsoft Exchange Server agent contains the Exchange Server
Properties tab. This tab contains the parameters to configure Exchange Server properties, such as server
name, domain name, and user name.
The following figure shows the contents in the Exchange Server Properties tab:
22
Microsoft Exchange Server agent: User’s Guide
Figure 1. Exchange Server Properties tab
Table 2 on page 24 contains detailed descriptions of the configuration settings in the Exchange Server
Properties tab.
Chapter 2. Agent installation and configuration
23
Table 2. Names and descriptions of configuration settings in the Exchange Server Properties tab
Mandatory
field
Parameter name
Description
Exchange Server
Name
Name of the Exchange Server.
During installation of the Exchange Server, the
default Exchange Server name is the Windows
Server host name. If you change the default
Exchange Server name, you must use the changed
name when you configure the Exchange Server
agent.
Note: In clustered and distributed environments,
specify the Mailbox Server name for Exchange
Server 2007.
Exchange Domain
Name
Name of the domain where the Exchange Server is Yes
installed.
Yes
Note: Do
not specify a
value if the
agent is
installed on
a server that
has a single
copy cluster
with more
than two
nodes.
Exchange User Name Name of the user who is configured to access the
Exchange Server.
Note: User must have a mailbox on the same
Exchange Server.
Yes
Exchange User
Password
Password of the user who is configured to access
the Exchange Server.
Yes
Confirm Password
Same password that you specify for the Exchange
Server user.
Yes
Exchange MAPI
Profile Name
MAPI profiles are the primary configuration
settings that are required for accessing the
Exchange Server.
No
Note: This
field is
mandatory if
reachability
monitoring
or mailbox
detail
monitoring
is enabled.
For information about creating an MAPI profile,
see “Creating an MAPI profile for each server” on
page 18.
Note: The Exchange MAPI Profile Name field is
disabled if any of the following conditions is true:
v You are using a 32-bit Microsoft Exchange
Server agent to monitor Microsoft Exchange
Server 2010.
Examples
If the Exchange Server
name is popcorn, enter
popcorn in the Exchange
Server Name field.
If the Exchange Server is
in the LAB.XYZ.com
domain, enter the name
that is to the left of the
first dot, for example,
LAB.
v You are using a 64-bit Microsoft Exchange
Server agent to monitor Microsoft Exchange
Server 2007 and 2010.
An MAPI profile must be created with the same
user that you specified in the Exchange User
Name field.
Configuration in
cluster
Select this check box if you want to configure the
Exchange Server agent in a cluster environment.
Not
applicable
Cluster Server Name
Name of the Cluster Server.
Yes, if the
field is
enabled.
This field is enabled when you select the
Configuration in cluster check box.
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Microsoft Exchange Server agent: User’s Guide
For example, SCCCluster
Table 2. Names and descriptions of configuration settings in the Exchange Server Properties tab (continued)
Mandatory
field
Parameter name
Description
Exchange Subsystem
ID
Name of the Cluster Server node.
Exchange Agent
Historical Data
Directory
Location on the disk where the historical data is
stored.
This field is enabled when you select the
Configuration in cluster check box.
This field is enabled when you select the
Configuration in cluster check box.
Examples
Yes, if the
field is
enabled.
For example, node1
Yes, if the
field is
enabled.
For example, c:\history
Configuration parameters in the Exchange Services Monitoring tab
The Agent Configuration window for the Microsoft Exchange Server agent contains the Exchange
Services Monitoring tab. This tab contains a list of Exchange services that you can select to know the
Exchange Server status.
The following figure shows the contents in the Exchange Services Monitoring tab:
Chapter 2. Agent installation and configuration
25
Figure 2. Exchange Services Monitoring tab
Table 3 contains detailed descriptions of the configuration settings in the Exchange Services Monitoring
tab.
Table 3. Names and descriptions of configuration settings in the Exchange Services Monitoring tab
Mandatory
field
Parameter name
Description
Exchange Services
Select the Exchange services that the Exchange Server agent must
monitor from the list of available Exchange services.
Note: The list of available services changes according to the
Exchange Server version and the roles that you install.
Not applicable
Services Configured for
Server Status
The selected services are displayed in this list. The selected services
determine the status of the Exchange Server.
Not applicable
26
Microsoft Exchange Server agent: User’s Guide
Configuration parameters in the Advanced Configuration Properties
tab
The Agent Configuration window for the Microsoft Exchange Server agent contains the Advanced
Configuration Properties tab. This tab contains the parameters related to reachability, such as target
email address and reachability interval.
The following figure shows the contents in the Advanced Configuration Properties tab:
Table 4 on page 28 contains detailed descriptions of the configuration settings in the Advanced
Figure 3. Advanced Configuration Properties tab
Configuration Properties tab.
Chapter 2. Agent installation and configuration
27
Table 4. Names and descriptions of configuration settings in the Advanced Configuration Properties tab
Parameter name
Description
Mandatory field
Enable Mailbox
Reachability Monitoring
Select this check box if you want the agent to capture the
reachability metrics data.
Not applicable
Target Email Address
An email address to verify reachability. Separate multiple email
addresses with a semicolon (;).
Note: The total number of characters in this field must not exceed
1023.
Yes, if this field is
enabled
Email Transmission
Interval (seconds)
The waiting time (in seconds) of the Exchange Server agent
between sending emails.
Yes, if this field is
enabled
Email Transmission
Timeout (seconds)
The interval (in seconds) for which the Exchange Server agent
waits for a response to the email that was sent to test whether the
Mailbox Server is reachable.
No
Enable Mailbox Detail
Monitoring
Select this check box to collect data for the mailbox detail metrics.
Not applicable
Mailbox Detail Collection
Start time
The time (in hh:mm:ss format) when mailbox detail metrics are
collected.
No
Mailbox Detail Collection
Interval (seconds)
The interval (in seconds) between collections of mailbox detail
metrics.
No
Event Logs Collection
Time (minutes)
The duration (in minutes) for which the Exchange Server agent
collects event records.
No
Maximum Number of
Events
The maximum count up to which event records are collected. The
collection of event records stops when the number of collected
event records exceeds the maximum count.
No
Collection Interval
(seconds)
The interval (in seconds) between the Exchange Server agent
cycles.
No
Exchange Topology
Interval (seconds)
The interval (in seconds) between collections of topology detail
information.
No
Validation of configuration values
The values that you specify for configuring the agent are validated. The validation ensures that the
values are specified for all the mandatory parameters and certain conditions are met, such as local
administrator rights for the user.
Table 5 shows the validation tests that are performed on the specified configuration values.
Table 5. Validation tests
Validation test
Verifies
Exchange Server Name
Whether the Mailbox Server name of the user matches with the specified Exchange
Server name.
Exchange Server Rights
Whether the user has the required Exchange Server rights. On Exchange Server 2003,
the user must have full administrator rights. On Exchange Server 2007, the user must
have recipient administrator rights, and on Exchange Server 2010 and 2013, the user
must have recipient management rights.
Local Admin
Whether the user has local administrator rights.
MAPI Profile
Whether the specified MAPI profile is available.
Agent Service Logon
Whether the agent service is configured to run with the specified user account.
If any of the specified validation tests fails, an error message is generated. Figure 1 shows the validation
message that is generated when the Agent Service Logon validation test fails.
28
Microsoft Exchange Server agent: User’s Guide
Figure 4. Message displayed when the Agent Server Logon validation fails
You must specify values for all the mandatory parameters. Otherwise, you cannot save the configured
values. Figure 2 shows the validation message that is generated when you leave the Exchange User
Name field blank.
Figure 5. Message displayed when the Exchange user name is not specified
Remote installation and configuration
You can install and configure the agent remotely.
Chapter 2. Agent installation and configuration
29
If you are installing and configuring the agent remotely, see the "Deploying non-OS agents" topic in the
IBM Tivoli Monitoring Installation and Setup Guide. Also, use the agent-specific configuration information in
this section. You can install and configure the agent remotely by using the following interfaces:
v Tivoli Enterprise Portal
v tacmd command line
For information about the configuration parameters for configuring the agent remotely, see the following
topics:
v “Remote configuration parameters” on page 31
v “Validation of remotely configured values” on page 37
Tivoli Enterprise Portal
To deploy the monitoring agent remotely by using the Tivoli Enterprise Portal, use the “Deploying
through the portal” procedure in the IBM Tivoli Monitoring Installation and Setup Guide.
Also, use the agent-specific configuration information in the “Remote configuration parameters” on page
31.
tacmd command line
To deploy this monitoring agent remotely by using the command line, use the “Deploying through the
command line” procedure in the IBM Tivoli Monitoring Installation and Setup Guide. Also, use the
agent-specific configuration information in “Remote configuration parameters” on page 31 for the tacmd
addSystem command. The IBM Tivoli Monitoring Command Reference has complete information about the
tacmd addSystem command.
Use the -t or --type TYPE parameter to specify the Microsoft Exchange Server agent that you are
configuring: EX.
Specify the properties with the -p or -property option.
For example:
tacmd addSystem -t EX -n Primary:myhostname:NT -p
EXCHSETTINGS.exchange_server=ESservername
EXCHSETTINGS.exchange_reach_enable=1
EXCHSETTINGS.exchange_password=itm@123
EXCHSETTINGS.exchange_reach_threshold=60
EXCHSETTINGS.exchange_mailbox_runtime=02:00:00
EXCHSETTINGS.exchange_user=tivoliuser
EXCHSETTINGS.exchange_interval=120
EXCHSETTINGS.exchange_targets=us2k3x2k3@ibm.com
EXCHSETTINGS.exchange_profile=TivoliMapiProfile
EXCHSETTINGS.exchange_domain=LAB
EXCHSETTINGS.exchange_reach_interval=600
EXCHSETTINGS.exchange_mailbox_interval=1800
EXCHSETTINGS.exchange_mailbox_enable=1
EXCHSETTINGS.exchange_topology_interval=300
SERVICESSETTINGS.exch_service_conncont=1
SERVICESSETTINGS.exch_service_lotus=1
SERVICESSETTINGS.exch_service_event=0
SERVICESSETTINGS.exch_service_imap=0
CLUSTERSETTINGS.exch_cluster_server= mbxserver
CLUSTERSETTINGS.exch_history=C:\History
CLUSTERSETTINGS.exch_subsystem=CCRNode1
_WIN32_STARTUP_.Username=domain\justin
_WIN32_STARTUP_.Password=lotus15@#
30
Microsoft Exchange Server agent: User’s Guide
If you want to select a service, specify the following value:
SERVICESETTINGS.ServiceID=1. If you want to remove a service that is already selected, specify the
following value:
SERVICESETTINGS.ServiceID=0.
The parameters in the example are shown on separate lines for clarity. When you type the command,
type all of the parameters on one line.
The configureSystem command is used to configure the agent. For more information about using this
command, see IBM Tivoli Monitoring Command Reference Guide.
When you configure the agent, specify the property that you want to change and the INSTANCE
property.
Remote configuration parameters
You must specify values for the configuration parameters when you configure the agent remotely by
using the command line or Tivoli Enterprise Portal.
Note: Before you configure the agent remotely, ensure that you complete all the tasks that are specified in
the “Agent-specific installation and configuration” on page 13 topic.
Table 6 contains descriptions of configuration parameters for each of the interfaces.
Table 6. Names and descriptions of configuration settings for remote configuration
Interfaces where configuration settings are
specified
Tivoli Enterprise
Portal
tacmd command line
Description
Examples
Exchange Server
Name1
EXCHSETTINGS.exchange
_server
If the Exchange Server name is
Name of the Exchange Server.
popcorn, enter popcorn in the
During installation of the
Exchange Server name field.
Exchange Server, the default
Exchange Server name is the
Windows Server host name. If
you change the default Exchange
Server name, you must use the
changed name when configuring
the Exchange Server agent.
Note: In clustered and
distributed environments,
provide the Mailbox Server name
for Exchange Server 2007.
Exchange
Domain Name1
EXCHSETTINGS.exchange
_domain
Name of the domain where the
Exchange Server is located.
Exchange User
Name1
EXCHSETTINGS.exchange
_user
Name of the user who is
configured to access the
Exchange Server.
Note: User must have a mailbox
on the same Exchange Server.
Exchange User
Password1
EXCHSETTINGS.exchange
_password
Password of the user who is
configured to access the
Exchange Server.
If the Exchange Server is located
in domain LAB.XYZ.com, enter the
name that is to the left of the first
dot, for example, LAB.
Chapter 2. Agent installation and configuration
31
Table 6. Names and descriptions of configuration settings for remote configuration (continued)
Interfaces where configuration settings are
specified
Tivoli Enterprise
Portal
tacmd command line
Exchange MAPI
Profile Name1
EXCHSETTINGS.exchange
_profile does not apply
Description
Examples
MAPI profiles are the primary
configuration settings that are
required for accessing the
Exchange Server.
See “Creating an MAPI profile
for each server” on page 18 for
more information.
Note: The Exchange MAPI
Profile Name field is disabled if
any of the following conditions is
true:
v You are using a 32-bit
Microsoft Exchange Server
agent to monitor Microsoft
Exchange Server 2010.
v You are using a 64-bit
Microsoft Exchange Server
agent to monitor Microsoft
Exchange Server 2007 and
2010.
The MAPI profile must be
created with the same user that
you have specified in the
Exchange User Name field.
Enable Mailbox
Reachability
Monitoring
EXCHSETTINGS.exchange
_reach_enable
This setting enables or disables
the collection of reachability
metrics. The following settings
are used:
v 0 = Disabled
v 1 = Enabled
Target Email
Address1
Email
Transmission
Interval
(seconds)1
32
EXCHSETTINGS.exchange
_targets
EXCHSETTINGS.exchange
_reach_interval
An email address to verify
reachability. Separate multiple
email addresses with a semicolon
(;).
Note: Total number of characters
in this field must not exceed
1023.
The waiting time (in seconds) of
the Exchange Server agent
between sending emails.
Note: If you specify the interval
in the range 0 - 300, the value is
changed to 300.
Microsoft Exchange Server agent: User’s Guide
To enable reachability:
v On the Tivoli Enterprise Portal,
select Yes.
v On the command line, specify
EXCHSETTINGS.exchange_reach
_enable=1
Use the following format for
specifying multiple email
addresses:
john@ibm.com;jim@ibm.com
Table 6. Names and descriptions of configuration settings for remote configuration (continued)
Interfaces where configuration settings are
specified
Tivoli Enterprise
Portal
tacmd command line
Description
Examples
Exchange
Transmission
Timeout
(seconds)1
EXCHSETTINGS.exchange
_reach_threshold
The interval (in seconds) for
which the Exchange Server agent
waits for a response to the email
that was sent to test whether the
Mailbox Server is reachable.
Note: If you specify the interval
in the range 0 - 60, the value is
changed to 60.
Enable Mailbox
Detail
Monitoring
EXCHSETTINGS.exchange
_mailbox_enable
This enables or disables the
collection of mailbox detail
metrics. The following settings
are used:
v 0 = Disabled
v 1 = Enabled
To enable mailbox details:
v On the Tivoli Enterprise Portal,
select yes.
v On the command line, specify
EXCHSETTINGS.exchange_
mailbox_enable=1
Mailbox Detail
Collection Start
Time1
EXCHSETTINGS.exchange
_mailbox_runtime
The time (in hh:mm:ss format)
For example:
when mailbox detail metrics are
02:30:00
collected. The hours are based on
30 minutes past 2 AM.
the 24-hour clock format.
14:30:00
30 minutes past 2 PM.
Mailbox Detail
Collection
Interval
(seconds)
EXCHSETTINGS.exchange
_mailboxinterval
The interval (in seconds) between
collections of mailbox detail
metrics.
Note: If you specify the interval
in the range 0 - 1800, the value is
changed to 1800.
Event Logs
Collection Time
(minutes)
EXCHSETTINGS.exch
_event_interval
The interval (in minutes) for
which the Exchange Server agent
collects event records.
Note: A value 0 is saved as 1440.
Maximum
Number of
Events
EXCHSETTINGS.exch
_event_count
The maximum count up to which
event records are collected. The
collection of event records is
stopped when the number of
collected event records exceeds
the maximum count.
Note: A value 0 is saved as 50.
Collection
Interval
(seconds)1
EXCHSETTINGS.exchange
_interval
The interval (in seconds) between
the Exchange Server agent cycles.
Note: If you specify the interval
in the range 0 - 120, the value is
changed to 120.
Chapter 2. Agent installation and configuration
33
Table 6. Names and descriptions of configuration settings for remote configuration (continued)
Interfaces where configuration settings are
specified
Tivoli Enterprise
Portal
tacmd command line
Description
Exchange
Topology
Interval
(seconds)
EXCHSETTINGS.exchange
_topology_interval
The interval (in seconds) between
collections of topology detail
information.
Note: The agent does not collect
information if you specify 0 for
the interval. If you specify an
interval in the range 1 - 300, the
value is changed to 300, which is
the default collection interval.
Any value that is greater than
300 is used as it is.
Use this
account2 If
selecting this
option complete
the following
fields as
described:
_WIN32_STARTUP_.
Username
and_WIN32_STARTUP_.
Password
For more information see
“Configuring the agent to run
under the domain user” on page
20.
v Account: ID
under which
the agent
instance is to
run
v Password and
Confirm
password:
password
34
Microsoft Exchange Server agent: User’s Guide
Examples
Table 6. Names and descriptions of configuration settings for remote configuration (continued)
Interfaces where configuration settings are
specified
Tivoli Enterprise
Portal
tacmd command line
Description
Exchange
Services
Monitoring
Exchange Windows services to be To select a service, specify:
monitored to determine the
SERVICESSETTINGS.exch_service
server status (Up or Down).
_conncont=1
SERVICESSETTINGS.exch
_service_conncont,
SERVICESSETTINGS.exch
_service_lotus,
SERVICESSETTINGS.exch
_service_event,
SERVICESSETTINGS.exch
_service_imap,
SERVICESSETTINGS.exch
_service_is,
SERVICESSETTINGS.exch
_service_mgmt,
SERVICESSETTINGS.exch
_service_mtastacks,
SERVICESSETTINGS.exch
_service_pop3,
SERVICESSETTINGS.exch
_service_re,
SERVICESSETTINGS.exch
_service_srs,
SERVICESSETTINGS.exch
_service_sa,
SERVICESSETTINGS.exch
_service_search,
SERVICESSETTINGS.exch
_service_adts,
Examples
Select any of the following
Windows services that the
Exchange agent monitors to
determine if Microsoft Exchange
Server is active:
To remove a selected service,
specify:
SERVICESSETTINGS.exch_service
_conncont=0
v Microsoft Exchange
Connectivity Controller
v Microsoft Exchange Connector
for Lotus® Notes®
v Microsoft Exchange Event
v Microsoft Exchange IMAP4
v Microsoft Exchange
Information Store
v Microsoft Exchange
Management
v Microsoft Exchange MTA
Stacks
v Microsoft Exchange POP3
v Microsoft Exchange Routing
Engine
v Microsoft Exchange Site
Replication Service
v Microsoft Exchange System
Attendant
v Microsoft Search
v Microsoft Exchange Active
Directory Topology Service
v Microsoft Exchange Anti-spam
Update
v Microsoft Exchange EdgeSync
(Continued on next page)
Chapter 2. Agent installation and configuration
35
Table 6. Names and descriptions of configuration settings for remote configuration (continued)
Interfaces where configuration settings are
specified
Tivoli Enterprise
Portal
tacmd command line
Exchange
Services
Monitoring
(Continued)
36
SERVICESSETTINGS.exch
_service_asu,
SERVICESSETTINGS.exch
_service_edgesync,
SERVICESSETTINGS.exch
_service_fd,
SERVICESSETTINGS.exch
_service_mailsub,
SERVICESSETTINGS.exch
_service_mailassist,
SERVICESSETTINGS.exch
_service_monitor,
SERVICESSETTINGS.exch
_service_rep,
SERVICESSETTINGS.exch
_service_si,
SERVICESSETTINGS.exch
_service_servhost,
SERVICESSETTINGS.exch
_service_transport,
SERVICESSETTINGS.exch
_service_translog,
SERVICESSETTINGS.exch
_service_addbook,
SERVICESSETTINGS.exch
_service_fbauth,
SERVICESSETTINGS.exch
_service_mailboxrep,
SERVICESSETTINGS.exch
_service_protservhost,
SERVICESSETTINGS.exch
_service_rpcclient
access,
SERVICESSETTINGS.exch
_service_throttling
Description
(Continued)
v Microsoft Exchange File
Distribution
v Microsoft Exchange Mail
Submission
v Microsoft Exchange Mailbox
Assistants
v Microsoft Exchange Monitoring
v Microsoft Exchange Replication
Service
v Microsoft Exchange Search
Indexer
v Microsoft Exchange Service
Host
v Microsoft Exchange Transport
v Microsoft Exchange Transport
Log Search
v Microsoft Exchange Address
Book
v Microsoft Exchange
Forms-Based Authentication
service
v Microsoft Exchange Mailbox
Replication
v Microsoft Exchange Protected
Service Host
v Microsoft Exchange RPC Client
Access
v Microsoft Exchange Throttling
Microsoft Exchange Server agent: User’s Guide
Examples
Table 6. Names and descriptions of configuration settings for remote configuration (continued)
Interfaces where configuration settings are
specified
Tivoli Enterprise
Portal
tacmd command line
Cluster
Properties
CLUSTERSETTINGS.exch
_cluster_server,
CLUSTERSETTINGS.exch
_history,
CLUSTERSETTINGS.exch
_subsystem
Description
Examples
The cluster environment for the
agent. The following settings are
used:
For example:
v Cluster Server name =
SCCCluster
v Cluster Server Name = Name v Exchange Agent History Data
of the Exchange Cluster Server
Directory = c:\history
v Exchange Agent History Data v Exchange Subsystem ID = node1
Directory = Directory to store
historical data of the Microsoft
Exchange Server (if the history
for Microsoft Exchange Server
is configured to be stored at
the monitoring agent)
v Exchange Subsystem ID =
Name of the Cluster Server
node.
Note: The cluster environment
settings are mandatory if you
specify a value for any of the
cluster parameters. For Exchange
Server 2010, do not specify any
value in these fields.
Validation of remotely configured values
When you configure the agent remotely, the configuration values that you specify are validated. The
validation ensures that the values are specified for all the mandatory parameters.
The validation results are stored in a log file that is saved at the following locations on the Exchange
Server where the agent is installed:
v ibm\itm\tmaitm6\logs (for the 32-bit agent)
v ibm\itm\tmaitm6_x64\logs (for the 64-bit agent)
The agent configuration fails if any of the mandatory parameters are not configured. For information
about mandatory parameters, see “Local installation and configuration” on page 21.
When the agent configuration fails, the appropriate error message is displayed on the Tivoli Enterprise
Portal or on the tacmd command line, in the following format:
validation_test_name:error_message
The message is also saved in the log file in the same format. The name of log file has the following
format:
kexconfig_hostname_timestamp.log
All the mandatory parameters are validated sequentially, and only one error code and message is
displayed on the portal at a time. For example, if more than one mandatory parameters are not
configured, the error code and the message for the first mandatory parameter is displayed on the portal.
If all the mandatory parameters are configured, the other optional parameters are validated and the agent
is configured. A confirmation message about the agent configuration is displayed on the portal.
You can view the log file to see the invalid configuration values. You can again configure the agent with
correct configuration values.
Chapter 2. Agent installation and configuration
37
Exchange services
The Microsoft Exchange Server provides services for each server role. You can view the services for each
server role in the Exchange Configuration panel.
Microsoft Exchange Server 2003 provides the following Microsoft Exchange services:
v MSExchangeIS
v MSExchangeMTA
v
v
v
v
RESvc
MSExchangeSA
SMTPSVC
W3SVC
Table 7 provides the Microsoft Exchange services for Microsoft Exchange Server 2007 and 2010.
Table 7. Microsoft Exchange services in Microsoft Exchange Server 2007 and 2010
Microsoft Exchange services
Server roles
MSExchangeADTopology
v Client Access role
v Mailbox role
v Unified Messaging role
v Hub Transport role
MSExchangeFDS
v Client Access role
v Unified Messaging role
MSExchangeServiceHost
v Client Access role
v Hub Transport role
MSExchangeTransport
v Hub Transport role
v Edge Transport role
MSExchangeAntispamUpdate
v Edge Transport role
v Hub Transport role
ADAM_MSExchange
v Edge Transport role
EdgeCredentialSvc
v Edge Transport role
MSExchangeMailboxAssistants
v Mailbox role
MSExchangeMailSubmission
v Mailbox role
MSExchangeRepl
v Mailbox role
MSExchangeSearch
v Mailbox role
v Hub Transport role
MSExchangeSA
v Mailbox role
W3Svc
v All roles
MSSpeechService
v Unified Messaging role
MSExchangeUM
v Unified Messaging role
MSExchangeEdgeSync
v Hub Transport role
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Microsoft Exchange Server agent: User’s Guide
Table 7. Microsoft Exchange services in Microsoft Exchange Server 2007 and 2010 (continued)
Microsoft Exchange services
Server roles
MSExchangeTransportLogSearch
v Hub Transport role
v Mailbox role
v Edge Transport role
MSExchangeMonitoring
All roles
MSExchangePOP3
v Client Access role
MSExchangeIMAP4
v Client Access role
Table 8 provides the Microsoft Exchange services for Microsoft Exchange Server 2010.
Table 8. Microsoft Exchange services in Microsoft Exchange Server 2010
Microsoft Exchange services
Server Roles
MSExchangeAB
v Client Access role
MSExchangeFBA
v Client Access role
MSExchangeMailboxReplication
v Client Access role
MSExchangeProtectedServiceHost
v Client Access role
v Hub Transport role
MSExchangeRPC
v Client Access role
v Mailbox role
MSExchangeThrottling
v Mailbox role
Table 9 provides the Microsoft Exchange services in Microsoft Exchange Server 2013.
Table 9. Microsoft Exchange services in Microsoft Exchange Server 2013
Microsoft Exchange services
Server roles
MSExchangeAntispamUpdate
v Edge Transport role
v Hub Transport role
MSExchangeADTopology
v Client Access role
v Mailbox role
v Unified Messaging role
v Hub Transport role
MSExchangeEdgeSync
Hub Transport role
IISAdmin
All roles
MSExchangeIMAP4
Client Access role
MSExchangeIS
Mailbox role
MSExchangeMailboxAssistants
Mailbox role
MSExchangeRepl
Mailbox role
MSExchangeMonitoring
All roles
MSExchangePOP3
Client Access role
MSExchangeServiceHost
v Client Access role
v Hub Transport role
Chapter 2. Agent installation and configuration
39
Table 9. Microsoft Exchange services in Microsoft Exchange Server 2013 (continued)
Microsoft Exchange services
Server roles
MSExchangeTransport
v Hub Transport role
v Edge Transport role
MSExchangeTransportLogSearch
v Hub Transport role
v Mailbox role
v Edge Transport role
MSExchangeUM
Unified Messaging role
W3Svc
All roles
MSExchangeMailboxReplication
Client Access role
MSExchangeRPC
v Client Access role
v Mailbox role
MSExchangeThrottling
Mailbox role
MSExchangeDiagnostics
v Client Access role
v Mailbox role
MSExchangeFrontEndTransport
Client Access role
MSExchangeHM
v Client Access role
v Mailbox role
MSExchangeIMAP4BE
Mailbox role
MSExchangeDelivery
Mailbox role
MSExchangeSubmission
Mailbox role
MSExchangePOP3BE
Mailbox role
MSExchangeFastSearch
Mailbox role
HostControllerService
Mailbox role
Wsbexchange
Mailbox role
MSExchangeUMCR
Client Access role
SearchExchangeTracing
v Client Access role
v Mailbox role
FMS
Mailbox role
Note: If you do not select a specific service in the Agent Configuration panel, the Microsoft Exchange
Server agent monitors all services that are available in Microsoft Exchange Server 2003, or later.
Attribute groups affected by configuration parameters
When you configure the agent, some of the attribute groups are affected.
Table 10 provides information about the attribute groups that are affected by each configuration
parameter, and the agent behavior when values are not specified for the parameters.
Table 10. Effect of configuration parameters on attributes
Parameter
Affected attribute group
Exchange Agent Interval
MS Exchange IS Public, MS Exchange
IS Private
40
Microsoft Exchange Server agent: User’s Guide
Agent behavior when parameter
value is not specified
Default value of 2 minutes is used.
Table 10. Effect of configuration parameters on attributes (continued)
Agent behavior when parameter
value is not specified
Parameter
Affected attribute group
Exchange Server Name
Mailbox Detail, Reachability, Public
Folder Detail
No attribute data is returned.
Exchange Domain Name
Mailbox Detail, Reachability, Public
Folder Detail, Role Based Topology
No attribute data is returned.
Exchange User Name
Mailbox Detail, Reachability, Public
Folder Detail, MAPI Connectivity
Detail
No attribute data is returned.
Mailbox Detail, Reachability, Public
Folder Detail, MAPI Connectivity
Detail
No attribute data is returned.
Note: Do not specify a value in the
Exchange MAPI Profile Name field
if any of the following conditions is
true:
Exchange User Password
Exchange MAPI Profile Name
v You are using a 32-bit Microsoft
Exchange Server agent to monitor
Microsoft Exchange Server 2010.
v You are using a 64-bit Microsoft
Exchange Server agent to monitor
Microsoft Exchange Server 2007
and 2010.
Enable Mailbox Reachability
Monitoring
Reachability
Reachability is considered as
disabled.
Target E-mail Addresses
Reachability
No attribute data is returned.
Email Transmission Interval
(seconds)
Reachability
Default value of 300 seconds is used.
Email Transmission Timeout
(seconds)
Reachability
Default value of 60 seconds is used.
Enable Mailbox Detail Monitoring
Mailbox Detail
Mailbox detail monitoring is
considered as disabled.
Mailbox Detail Collection Start Time
Mailbox Detail
No attribute data is returned if the
value is not updated after you start
the agent.
Mailbox Detail Collection Interval
(seconds)
Mailbox Detail
Default value of 86400 seconds is
used.
Event Logs Collection Time
(minutes)
Event Details
Default value of 1440 minutes is
used.
Maximum Number of Events
Event Details
Default value of 50 is used.
Exchange Topology Interval
(seconds)
Role Based Topology
Default value of 300 seconds is used.
Exchange Services Monitoring
MS Exchange Server
See the description of the Server
Status attribute in the “MS Exchange
Server attributes” on page 164 for
default settings and monitored
services.
Cluster Properties
All attribute groups
The agent does not work as a cluster
resource.
Chapter 2. Agent installation and configuration
41
Starting and stopping the Microsoft Exchange Server agent
You can start and stop the Microsoft Exchange Server agent locally or remotely.
Table 11 shows the interfaces that you can use on Windows operating systems to start or stop the
monitoring agent locally or remotely.
Table 11. Interfaces for starting and stopping the Microsoft Exchange Server agent locally and remotely
Local
Remote
v Manage Tivoli Enterprise Monitoring Services
v Tivoli Enterprise Portal
v tacmd startAgent
v tacmd startAgent
v tacmd stopAgent
v tacmd stopAgent
v tacmd restartAgent
v tacmd restartAgent
For information about starting and stopping the agent, see the following topics:
v “Starting the agent from the Manage Tivoli Enterprise Monitoring Services window”
v “Tivoli Enterprise Portal”
v “tacmd command line”
Starting the agent from the Manage Tivoli Enterprise Monitoring
Services window
You can start and stop the Microsoft Exchange Server agent from the Manage Tivoli Enterprise
Monitoring window.
Procedure
To start the Microsoft Exchange Server agent from the Manage Tivoli Enterprise Monitoring Services
window, complete the following steps:
1. Click Start > Programs > IBM Tivoli Monitoring > Manage Tivoli Enterprise Monitoring Services.
2. In the Manage Tivoli Enterprise Monitoring Services window, right-click the instance of the Microsoft
Exchange Server agent, and click Start. Similarly, you can stop the agent.
Tivoli Enterprise Portal
You can use the Tivoli Enterprise Portal to start and stop the Microsoft Exchange Server agent.
See the "Working with monitoring agents" and "Starting and stopping a monitoring agent" topics in the
IBM Tivoli Monitoring Installation and Setup Guide for information about using the Tivoli Enterprise Portal
to start or stop the monitoring agent.
tacmd command line
You can use the tacmd command line to start and stop the Microsoft Exchange Server agent.
In the following examples, the tacmd command is used to start, stop, or restart the Microsoft Exchange
Server instance named Primary. The instance is on a Windows system where myhostname is the short host
name for the system where the monitoring agent is running:
v Local
– tacmd startAgent -t ex
– tacmd stopAgent -t ex
– tacmd restartAgent -t ex
v Remote
42
Microsoft Exchange Server agent: User’s Guide
– tacmd stopagent -t ex -n Primary:myhostname:NT
– tacmd startagent -t ex -n Primary:myhostname:NT
– tacmd restartagent -t ex -n Primary:myhostname:NT
For information about using the tacmd commands, see the IBM Tivoli Monitoring Command Reference.
Microsoft Exchange Server agent in a cluster environment
You can configure the Microsoft Exchange Server agent in a cluster environment.
The Microsoft Exchange Server agent can be configured in any of the following cluster environments:
v
v
v
v
v
Single Copy Cluster (SCC)
Cluster Continuous Replication (CCR)
Local Continuous Replication (LCR)
Single Continuous Replication (SCR)
Database Availability Group (DAG) for Exchange Server 2010, or later
Information in this topic is specific to configuring the Exchange Server agent in the SCC and CCR cluster
environments.
To configure the agent in the cluster environment, complete the following tasks:
v Install the agent on each node in the cluster.
v Change the startup type for the agent to manual.
v Add the agent as a cluster resource.
v Configure the cluster parameters.
When the resources are moved from node to node, the server down situation event is triggered. This
event is triggered because the Microsoft Exchange Server agent comes online faster than the Exchange
Server. When the Exchange Server comes online, the server down event is cleared.
Note: When the agent is configured in a cluster environment, do not use Start and Stop Take Action
commands because the use of these commands conflicts with the actions performed by the Cluster Server.
For more information about clustering, see IBM Tivoli Monitoring Installation and Setup Guide.
Setting up the agent startup as manual
Set the startup parameter for the agent to manual so that the cluster resource can start or stop the agent.
Procedure
To configure the startup parameter, complete the following steps:
1. Click Start > Programs > IBM Tivoli Monitoring > Manage Tivoli Enterprise Monitoring Services.
2. In the Manage Tivoli Enterprise Monitoring Services window, right-click the instance of the Microsoft
Exchange Server agent, and click Change Startup.
3. In the Service Startup for Microsoft Exchange Server agent window, select Manual.
4. Click OK.
Addition of the agent service as a resource
You must add the agent service as a resource in the cluster. You can start or stop the agent by using the
cluster administrator after you add the agent service as a resource.
Chapter 2. Agent installation and configuration
43
The cluster resource that you create for the agent service must be associated with the same cluster
resource group that controls the Microsoft Exchange Server instance. For information about adding the
agent service as a resource, see the following topics:
v “Adding the agent service as a resource in Windows 2003 cluster”
v “Adding the agent service as a resource in Windows 2008 cluster”
Adding the agent service as a resource in Windows 2003 cluster
You must add the agent service as a resource in the Windows 2003 cluster.
Before you begin
Ensure that the following tasks are completed:
v Set up the cluster.
v Install the Exchange Server on each node in the cluster.
Procedure
To add the agent service as a resource in Windows 2003 cluster, complete the following steps:
1. Open the Cluster Administrator window.
2. Right-click the resource group that is created for the agent, and click New > Resource.
3. In the New Resource window, complete the following steps:
a. In the Name field, type a resource name.
b. In the Description field, specify a description for the resource.
4.
5.
6.
7.
8.
c. From the Resource Type list, select Generic Service.
d. Click Next.
In the Modify Possible Owners window, select all the nodes from the Available nodes list and click
the arrow to move the nodes to the Possible owners list.
In the Dependencies window, do not select any dependencies, and click Next.
Specify the service name as kexcma_Primary.
Retain the default settings in all the other windows, and click Finish in the Summary window. The
agent service is added as a resource.
Right-click Monitoring Agent for Microsoft Exchange Server, and click Bring Resource Online.
Adding the agent service as a resource in Windows 2008 cluster
You must add the agent service as a cluster resource in the Windows 2003 cluster.
Before you begin
Ensure that you complete the following tasks:
v Set up the cluster.
v Install the Exchange Server on each node in the cluster.
Procedure
To add the agent service as a resource in the Windows Server 2008 cluster, complete the following steps:
1. Open the Failover Cluster Management window.
2. In the left pane, right-click Services and Applications, and then click More Actions > Create Empty
Service or Application. The new service is displayed in the Services and Applications list.
3. Rename the newly created service.
4. Right-click the new service and click Add Resource > Generic Service.
44
Microsoft Exchange Server agent: User’s Guide
5. In the New Resource Wizard window, select Monitoring Agent for Microsoft Exchange Server and
click Next.
6. Click Next in the subsequent windows until you see the Finish button.
7. Click Finish. The agent service is added as a resource.
8. Right-click Monitoring Agent for Microsoft Exchange Server and click Bring Resource Online.
Adding the script as a resource
You must add the customized VB script as a resource in the cluster. This VB script is used for configuring
the cluster parameters in the SCC cluster environment with more than 2 nodes.
Before you begin
The shared disk on each active node in the cluster must contain this script, and the name of all the scripts
must be the same.
Procedure
To add the VB script as a resource, complete the following steps:
1. Click Start > Admin Tools > Cluster Administrator.
2. Right-click the agent resource group, and click New > Resource.
3. Select Generic Script as a resource type, and specify a name for the resource.
4. Do not specify any owners for the resource, and click Next.
5. Select the shared disk as a dependency, and click Next.
6. Specify the path of the script on the shared disk of the Exchange Server.
7. Click Finish.
8. Right-click the resource, and click Bring Resource Online.
Results
The script is run and the cluster parameters are configured. Also, the agent is started on the current
active node in the cluster.
Configuration of cluster parameters
You must configure the cluster parameters so that the agent works in the SCC and CCR cluster
environments.
Before you configure the cluster parameters, ensure that you complete the following tasks:
v Install and configure the Microsoft Exchange Server agent on each node in the cluster.
v Add the agent service and the script as cluster resources.
v Change the startup parameter for the agent to manual.
You can configure the following cluster parameters:
Cluster Server name
The name of the Cluster Server. This name must be same for each node in the cluster.
Exchange subsystem ID
The name of the Cluster Server node.
Exchange agent history directory
The location to store historical data files. If the historical data is stored at the Tivoli Enterprise
Monitoring Server, you can ignore this parameter. However, it is recommended that you do not
store the history at the Tivoli Enterprise Monitoring Server.
Chapter 2. Agent installation and configuration
45
Note: The directory that you select for storing historical data must be on a local drive or a shared
physical disk. Shared directory or mapped drives are not supported for this parameter.
For information about configuring cluster parameters, see “Local installation and configuration” on page
21. A VB script is used for configuring the cluster parameters in the SCC cluster environment with more
than two nodes. The same VB script is used for configuring the cluster parameters of the agent on each
node. Before you use the VB script for configuring the cluster parameters, ensure that no value is
specified for the cluster parameters, and the VB script is added as a resource in the cluster. For
information about adding the VB script as a resource, see “Adding the script as a resource” on page 45.
Before you run the VB script, you must update the values of the following variables in the VB script:
v strCluster - The name of the cluster.
v strSubSystemID - The host name of the active node.
v strHistDir - The history directory location on the shared disk.
The VB script is the agent configuration utility. When the agent configuration utility is used to configure
cluster parameters, the utility stops the monitoring agent. In a cluster environment, the agent service that
is added as a cluster resource controls the starting and stopping of the Exchange Server agent. When an
agent is configured in a cluster environment, you must preferably start or stop the agent from the cluster
management tool.
To start or stop the agent, the status of the agent service is changed from the online state to the offline
state. If the agent configuration utility stops the agent, the Cluster Server notices that the agent is
stopped. If other cluster resources in the cluster are in the online state, the Cluster Server tries to start the
agent. If the agent fails to start, no data is displayed on the Tivoli Enterprise Portal.
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Microsoft Exchange Server agent: User’s Guide
Chapter 3. Workspaces reference
A workspace is the working area of the Tivoli Enterprise Portal application window. The Navigator tree
contains a list of the workspaces provided by the agent.
About workspaces
Use the Navigator tree to select the workspace you want to see. As part of the application window, the
status bar shows the Tivoli Enterprise Portal Server name and port number to which the displayed
information applies and the ID of the current user.
When you select an item in the Navigator tree, a default workspace is displayed. When you right-click a
Navigator item, a menu that includes a Workspace item is displayed. The Workspace item contains a list
of workspaces for that Navigator item. Each workspace has at least one view. Some views have links to
other workspaces. You can also use the Workspace Gallery tool as described in the Tivoli Enterprise Portal
User's Guide to open workspaces.
The workspaces in the Navigator are displayed in a Physical view that shows your enterprise as a
physical mapping or a dynamically populated logical view that is agent-specific. You can also create a
Logical view. The Physical view is the default view.
This monitoring agent provides predefined workspaces. You cannot modify or delete the predefined
workspaces, but you can create new workspaces by editing them and saving the changes with a different
name.
Workspace views can be any combination of query-based views, event views, and special purpose views.
Additional information about workspaces
For more information about creating, customizing, and working with workspaces, see the Tivoli Enterprise
Portal User's Guide.
For a list of the predefined workspaces for this monitoring agent and a description of each workspace,
refer to the Predefined workspaces and the information about each individual workspace.
Predefined workspaces
The Microsoft Exchange Server agent provides predefined workspaces, which are organized by Navigator
item.
v Database Navigator item
– Database workspace
– Database Logs workspace
v Events Navigator item
– Event Logs workspace
v Information Store Navigator item
– Information Store workspace
– Information Store Historical workspace
– IS Client workspace
– Storage Group Detail workspace
v IS Mailbox Navigator item
© Copyright IBM Corp. 2007, 2013
47
–
–
–
–
–
Activity workspace
Status workspace
Usage workspace
IS Private workspace
Mailbox Detail workspace
– Database Availability Group workspace
v IS Public Navigator item
– Activity workspace
– Status workspace
– Public Folder Detail workspace
– IS Public workspace
v Microsoft Exchange Server Navigator item
– Microsoft Exchange Server workspace
v MTA navigator item
– MTA workspace
v Replication Navigator item
– Replication workspace
– Mailbox Replication (Exchange Server 2010) workspace
v Roles Navigator item
– Mailbox Server workspace
– Client Access Server workspace
–
–
–
–
Edge Transport Server workspace
Forefront Security workspace
Hub Transport Server workspace
Filter Reports workspace
– Topology workspace
– Unified Messaging Server workspace
– Forefront Exchange On Demand and Transport Scanner workspace
– Forefront Exchange Realtime and Scheduled Scanner workspace
v SMTP Navigator item
– SMTP workspace
v Server Navigator item
– Services Detail workspace
– Reachability workspace
– Store Driver workspace
–
–
–
–
–
–
–
Assistants workspace
Active Directory Activity workspace
Server Information workspace
Resource Scheduling Details workspace
Availability Service Details workspace
Address Book Service Details workspace
Web Service Details workspace
v Windows Systems Navigator item
– Exchange Disk Space Utilization workspace
– Exchange Information Store workspace
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Microsoft Exchange Server agent: User’s Guide
– Exchange LDAP Utilization workspace
– Exchange .Net Processes workspace
– Exchange Server Utilization workspace
Attribute groups used by predefined workspaces
In most cases, a workspace contains data or columns that have similar attributes in an attribute group.
The following table shows the relationships between the predefined workspaces and the attribute groups.
Table 12. Relationships between the predefined workspaces and the attribute groups.
Workspace
Related attribute group
Activity (IS Mailbox Navigator item)
For all views, see “MS Exchange IS Private attributes” on
page 114.
Activity (IS Public Navigator item)
For all views, see “MS Exchange IS Public attributes” on
page 117.
Client Access Server (Roles Navigator item)
For all views, see “MS Exchange Server attributes” on
page 164.
Database (Database Navigator item)
For all views, see “MS Exchange DB attributes” on page
98.
Database Availability Group (IS Mailbox Navigator item)
For all views, see “MS Exchange Database Availability
Group attributes” on page 97.
Database Logs (Database Navigator item)
For all views, see “MS Exchange DB attributes” on page
98.
Edge Transport Server (Roles Navigator item)
For all views, see “MS Exchange Server attributes” on
page 164.
Filter Reports (Roles Navigator item)
For all views, see “MS Exchange Server attributes” on
page 164.
Forefront Exchange On Demand and Transport Scanner
(Roles Navigator item)
For the Forefront On Demand Scanner view, see
“Forefront Exchange On Demand Scanner attributes” on
page 64.
For the Forefront Transport Scanner view, see“Forefront
Exchange Transport Scanner attributes” on page 68.
Forefront Exchange Realtime and Scheduled Scanner
(Roles Navigator item)
For the Forefront Realtime Scanner view, see “Forefront
Exchange Realtime Scanner attributes” on page 66.
For the Forefront Scheduled Scanner view, see “Forefront
Exchange Scheduled Scanner attributes” on page 67.
Forefront Security (Roles Navigator item)
For all views, see “Microsoft Forefront Server Security
Scan attributes” on page 70.
Hub Transport Server (Roles Navigator item)
For all views, see “MS Exchange Server attributes” on
page 164.
Information Store Historical (Information Store Navigator For all views, see “MS Exchange IS attributes” on page
item)
107.
Information Store (Information Store Navigator item)
For all views, see “MS Exchange IS attributes” on page
107.
IS Client (Information Store Navigator item)
For all views, see “MS Exchange IS Client attributes” on
page 112.
Mailbox Server (Roles Navigator item)
For all views, see “MS Exchange Server attributes” on
page 164.
Chapter 3. Workspaces reference
49
Table 12. Relationships between the predefined workspaces and the attribute groups. (continued)
Workspace
Related attribute group
Microsoft Exchange Server (Microsoft Exchange Server
Navigator item)
For the MTA Connections Queue view, see “MS
Exchange MTA Connections attributes” on page 137.
For the MTA Work Queue view, see “MS Exchange MTA
attributes” on page 136.
For the Server Status view, see “MS Exchange Server
attributes” on page 164.
For the SMTP Queues view, see “SMTP attributes” on
page 202.
MTA (MTA Navigator item)
For the MTA Connection Message Rates view, see “MS
Exchange MTA Connections attributes” on page 137.
For the MTA LAN Rates and MTA Message Totals view,
see “MS Exchange MTA attributes” on page 136.
SMTP (SMTP Navigator item)
For all views, see “SMTP attributes” on page 202.
Status (IS Mailbox Navigator item)
For all views, see “MS Exchange IS Private attributes” on
page 114.
Status (IS Public Navigator item)
For all views, see “MS Exchange IS Public attributes” on
page 117.
Usage (IS Mailbox Navigator item)
For all views, see “MS Exchange IS Private attributes” on
page 114.
Storage Group Detail (Information Store Navigator item)
For all views, see “MS Exchange Storage Group Detail
attributes” on page 172.
IS Private (IS Mailbox Navigator item)
For all views, see “MS Exchange IS Private attributes” on
page 114.
Mailbox Detail (IS Mailbox Navigator item)
For all views, see “MS Exchange Mailbox Detail
attributes” on page 133.
Public Folder Detail (IS Public Navigator item)
For all views, see “MS Exchange Public Folder Detail
attributes” on page 142.
Topology (Roles Navigator item)
For all views, see “MS Exchange Server attributes” on
page 164
Services Detail (Server Navigator item)
For all views, see “MS Exchange Services Detail
attributes” on page 171.
Reachability (Server Navigator item)
For all views, see “MS Exchange Reachability attributes”
on page 143.
Store Driver (Server Navigator item)
For all views, see “MS Exchange Store Driver attributes”
on page 173.
Assistants (Server Navigator item)
For all views, see “MS Exchange Assistants attributes” on
page 86.
Active Directory Activity (Server Navigator item)
For all views, see “MS Exchange ADAccess Processes
attributes” on page 83.
IS Public (IS Public Navigator item)
For all views, see “MS Exchange IS Public attributes” on
page 117.
Server Information (Server Navigator item)
For all views, see “MS Exchange Server attributes” on
page 164.
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Microsoft Exchange Server agent: User’s Guide
Table 12. Relationships between the predefined workspaces and the attribute groups. (continued)
Workspace
Related attribute group
Unified Messaging Server (Roles Navigator Item)
For the Services Details view, see “MS Exchange Server
attributes” on page 164.
For the UM Enabled Mailbox Details view, see “MS
Exchange UM Enabled User Details attributes” on page
196.
For the Current Call Status view, see “MS Exchange UM
General attributes” on page 197.
For the Call Statistics view, see “MS Exchange UM
General attributes” on page 197.
For the Unified Messaging Availability view, see “MS
Exchange UM Availability attributes” on page 194.
Replication (Replication Navigator item)
For all views, see “MS Exchange Replication attributes”
on page 145.
Mailbox Replication (Exchange Server 2010) (Replication
Navigator item)
For the Mailbox Replication Service view, see “MS
Exchange Mailbox Replication Service attributes” on
page 129.
For the Mailbox Replication Service Per Mdb view, see
“MS Exchange Mailbox Replication Service per Mdb
attributes” on page 130.
Event Logs (Events Navigator item)
For all views, see “MS Exchange Event Details
attributes” on page 105.
Store Interface (Server Navigator item)
For all views, see “MS Exchange Store Interface
attributes” on page 175.
Resource Scheduling Details (Server Navigator item)
For the Resource Booking Statistics view, see “MS
Exchange Resource Booking attributes” on page 153.
For the Calendar Attendant Details view, see “MS
Exchange Calendar Attendant attributes” on page 91.
Workspace descriptions
Each workspace description provides information about the workspace such as the purpose and a list of
views in the workspace.
Activity workspace
Monitors the activity of the Mailbox Information Store. This workspace provides the following views:
v IS Mailbox Active Client Logons
v IS Mailbox Folders Open
v IS Mailbox Messages Open
Activity workspace
Monitors the activity of the Public Information Store. This workspace provides the following views:
v IS Public Folder Open
v IS Public Messages Open
v IS Public Size of Recoverable Items
Chapter 3. Workspaces reference
51
Database workspace
Monitors database metrics. This workspace provides the following views:
v Database Cache % Hit
v Database Cache Size
v Database Tables Open
Database Logs workspace
Monitors database logs. This workspace provides the following views:
v Database Logs Threads Waiting
v Database Log Records Stalls
v Database Log Writes
Information Store Historical workspace
Monitors Information Store historical metrics. This workspace provides the following views:
v Information Store Connections
v Information Store RPC Status
v Information Store User Information
The views contain data for a 24-hour period. You must enable historical data collection for the agent so
that data is available to populate this workspace. See the IBM Tivoli Monitoring User's Guide for more
information about historical data collection.
Information Store workspace
Monitors Information Store metrics. This workspace provides the following views:
v Information Store Connections
v Information Store RPC Status
v Information Store User Information
IS Client workspace
Monitors IS client metrics. This workspace provides the following views:
v Top 10 Information Store Client RPC Status
v Top 10 Information Store Client Average Latency
Note: Top 10 Information Store Client RPC status view will display the data based on the top 10 RPC
Bytes Received/Sec and Top 10 IS Client Average Latency view will display the data based on the top 10
RPC_Average_Latency
Storage Group Detail workspace
Monitors the storage groups that form the Exchange Server. This workspace provides the following
views:
v Storage Group Size
v Storage Group Information
Microsoft Exchange Server workspace
Monitors the key metrics for the server. This workspace provides the following views:
v Server Status
v MTA Connections Queue (returns no data on Microsoft Exchange Server 2007 and 2010)
v MTA Work Queue (returns no data on Microsoft Exchange Server 2007 and 2010)
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Microsoft Exchange Server agent: User’s Guide
v SMTP Queues (returns no data on Microsoft Exchange Server 2007 and 2010)
MTA workspace
Note: This workspace returns no data on Microsoft Exchange Server 2007, 2010.
Monitors MTA and MTA Connections. This workspace provides the following views:
v MTA Connection Message Rates
v MTA LAN Rates
v MTA Message Totals
Mailbox Server workspace
Monitors Mailbox Server metrics. This workspace provides the following views:
v Mailbox State Details
v Service Details
Client Access Server workspace
Monitors Client Access Server metrics. This workspace provides the following views:
v NLB Status Details
v Services Details
v Client RPC Status
v Client Connection Status
Edge Transport Server workspace
Monitors Edge Transport Server metrics. This workspace provides the following views:
v Attachment Filtering
v Services Details
Forefront Security workspace
Monitors Forefront Security metrics. This workspace provides the Forefront Security Plot chart view.
Hub Transport Server workspace
Monitors Hub Transport Server metrics. This workspace provides the Services Details views.
Filter Reports workspace
Monitors Filter Reports metrics. This workspace provides the following views:
v Connection Filtering
v Protocol Analysis Details
v Content Filtering
v Sender Filter
v Recipient Filter
Topology workspace
Monitors Topology metrics. This workspace provides the Topology view.
Chapter 3. Workspaces reference
53
Unified Messaging Server workspace
Monitors Unified Messaging Server metrics. This workspace provides the following views:
v Services Details
v UM Enabled Mailbox Details
v Current Call Status
v Call Statistics
v Unified Messaging Availability
SMTP workspace
Note: This workspace returns no data on Microsoft Exchange Server 2007, and Exchange Server 2010.
Monitors SMTP metrics. This workspace provides the following views:
v
v
v
v
SMTP
SMTP
SMTP
SMTP
Current Connections
Message Rates
NDRs Generated
Retry Queues
Status workspace
Monitors the status of Mailbox Information Store messages. This workspace provides the following views:
v IS Mailbox Average Delivery Time
v IS Mailbox Message Rate
v IS Mailbox Queue Status
Status workspace
Monitors the status of IS Public messages. This workspace provides the following views:
v IS Public Average Delivery Time
v IS Public Message Status
v IS Public Queue Status
Public Folder Detail workspace
Provides details about the IS Public folder. This workspace provides the following views:
v Public Folder Size
v Public Information Store Detail
Usage workspace
Monitors the Mailbox Information Store messages. This workspace provides the following views:
v IS Mailbox Count of Recoverable Items
v IS Mailbox Single Instance Ratio
v IS Mailbox Size of Recoverable Items
IS Private workspace
Provides the Exchange Server Information Store Private statistics. This workspace provides the following
views:
v Mailbox Information Store Size
v Mailbox Information Store Details
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Microsoft Exchange Server agent: User’s Guide
Mailbox Detail workspace
Provides detail information about mailbox utilization with a storage group. This workspace provides the
following views:
v Mailbox Size
v Mailbox Details
Database Availability Group workspace
Provides detail information about database availability group. This workspace provides the following
views:
v DAG Configuration
v Mailbox Database Copies
Exchange Disk Space Utilization workspace
Provides information about the disk space utilization on the Exchange Servers. This workspace provides
the Free Disk Space Availability view.
Exchange Information Store workspace
Provides information about the Microsoft Exchange Information store. This workspace provides the
following views:
v
v
v
v
User Count
RPC Requests
Private Average Local/Remote Delivery Time
Public Average Local/Remote Delivery Time
Exchange LDAP Utilization workspace
Provides information about the LDAP utilization of the Exchange Servers. This workspace provides the
following views:
v Exchange LDAP Searches
v Exchange Instantaneous LDAP Searches
Exchange .Net Processes workspace
Provides information about the processes of the Exchange .net. This workspace provides the following
views:
v Exchange .Net Processes
Exchange Server Utilization workspace
Provides information about the utilization of the Exchange server. This workspace provides the following
views:
v % Processor Time(store.exe)
v % Processor Time(inteinfo.exe)
v % Processor Time(mad.exe)
Forefront Exchange On Demand and Transport Scanner workspace
Provides information about Forefront Exchange On Demand and Transport Scanner attribute group. This
workspace provides the following views:
v Forefront On Demand Scanner
v Forefront Transport Scanner
Chapter 3. Workspaces reference
55
Forefront Exchange Realtime and Scheduled Scanner workspace
Provides information about Forefront Exchange Realtime and Scheduled Scanner attribute group. This
workspace provides the following views:
v Forefront Realtime Scanner
v Forefront Scheduled Scanner
Services Detail workspace
Provides details about the services that form the Microsoft Exchange Server. This workspace provides the
following views:
v Situation Event Console
v Services Detail
Reachability workspace
Provides details about mailbox reachability. This workspace provides the following views:
v Situation Event Console
v Reachability Detail
Store Driver workspace
Provides details about messages from the transport pipeline. This workspace provides the following
views:
v Inbound Recipients
v Store Driver Information
Assistants workspace
Monitors the Microsoft Exchange Server Assistants services activity. This workspace provides the
following views:
v Situation Event Console
v Exchange Assistants Information
Active Directory Activity workspace
Monitors the Microsoft Exchange Server Active Directory activity. This workspace provides the following
views:
v Situation Event Console
v Active Directory Activity
IS Public workspace
Monitors the public folders and stores. This workspace provides the following views:
v Public Information Store Size
v Public Information Store Detail
Server Information workspace
Monitors the server status and status of some key services. This workspace provides the following views:
v Server Information
v Server Status
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Microsoft Exchange Server agent: User’s Guide
Replication workspace
Provides information about the replication activity on the Exchange Server. This workspace provides the
following views:
v Replication on Current Node
v Replication on Remote Node
v Copy Status
Mailbox Replication (Exchange Server 2010) workspace
Provides information about the replication activity on Exchange Server 2010. This workspace provides the
following views:
v Mailbox Replication Service
v Mailbox Replication Service Per Mdb
Event Logs workspace
Provides information about the event logs on Exchange Server 2003, 2007, and 2010. This workspace
provides the Event Log Details view.
Store Interface workspace
Provides information about the interface between the Exchange Information Store service on the Mailbox
Server and the Hub Transport servers. This workspace provides the Store Interface Information view.
Resource Scheduling Details workspace
Provides information about the activities of the Resource Booking Attendant and the Calendar Attendant.
This workspace provides the following views:
v Resource Booking Statistics
v Calendar Attendant Details
Availability Service Details workspace
Provides information about the status of the Availability service on Exchange Server 2007 and 2010. This
workspace provides the Availability Service Details view.
Note: This workspace provides information only when the Client Access Server (CAS) role is installed on
the server.
Address Book Service Details workspace
Provides information about the status of the Address Book service on Exchange Server 2010. This
workspace provides the Address Book Service Details view.
Note: This workspace provides information only when the CAS role is installed on the server.
Web Service Details workspace
Provides information about the status of the Exchange Web Services (EWS) on Exchange Server 2007 and
2010. This workspace provides the Web Service Details view.
Note: This workspace provides information only when the CAS role is installed on the server.
Authentication workspace
Provides information about the user authentication activities on the Exchange Server. This workspace
provides the following views:
Chapter 3. Workspaces reference
57
v Authentication Requests
v Authentication Details
DSN workspace
Provides information about the delivery status notifications (DSN) for messages that are sent to the
Mailbox Transport Delivery service and the Mailbox Transport submission service. This workspace
provides the following views:
v Delivery DSN
v Submission DSN
Mail Submission workspace
Provides information about the submission of messages from the Mailbox server to the Hub Transport
server. This workspace provides the following views:
v Submissions
v Submission Details
Mailbox Search Cache workspace
Provides information about the cache activities that occur when you search content on the Exchange
Server. This workspace provides the following views:
v Mailbox Search Cache Statistics
v Mailbox Search Cache Details
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Microsoft Exchange Server agent: User’s Guide
Chapter 4. Attributes reference
Attributes are the application properties that are being measured and reported by the IBM Tivoli
Composite Application Manager for Microsoft Applications: Microsoft Exchange Server Agent.
About attributes
Attributes are the application properties being measured and reported by the Microsoft Exchange Server
agent, such as queue size or message throughput.
Attributes are organized into groups according to their purpose. The attributes in a group can be used in
the following two ways:
v Chart or table views
Attributes are displayed in chart and table views. The chart and table views use queries to specify
which attribute values to request from a monitoring agent. You use the Query editor to create a new
query, modify an existing query, or apply filters and set styles to define the content and appearance of
a view based on an existing query.
v Situations
You use attributes to create situations that monitor the state of your operating system, database, or
application. A situation describes a condition you want to test. When you start a situation, the Tivoli
Enterprise Portal compares the values you have assigned to the situation attributes with the values
collected by the Microsoft Exchange Server agent and registers an event if the condition is met. You are
alerted to events by indicator icons that appear in the Navigator.
Additional information about attributes
For more information about using attributes and attribute groups, see the Tivoli Enterprise Portal User's
Guide.
For a list of the attributes groups, a list of the attributes in each attribute group, and descriptions of the
attributes for this monitoring agent, refer to the Attribute groups and attributes section in this chapter.
Attribute groups and Microsoft Exchange 2007 and 2010 Server roles
This section provides a list of attribute groups that require Microsoft Exchange 2007 and 2010 Server roles
to enable attribute values to be displayed when monitoring a Microsoft Exchange Server 2007 and 2010
environment.
Table 13 contains the name of the Microsoft Exchange 2007 and 2010 Server role to be used with each
attribute group. If the required role is not configured, no data, or -1 ("Undefined"), is returned.
Table 13. Attribute groups and Microsoft Exchange 2007 and 2010 Server roles
Attribute group
Microsoft Exchange 2007 Server role Microsoft Exchange 2010 Server role
Forefront Exchange On Demand
Scanner
CAS role
CAS role
Forefront Exchange Realtime Scanner
Mailbox role
Mailbox role
Forefront Exchange Scheduled
Scanner
Mailbox role
Mailbox role
Forefront Exchange Transport
Scanner
Hub Transport role and Edge
Transport role
Hub Transport role Edge Transport
role
© Copyright IBM Corp. 2007, 2013
59
Table 13. Attribute groups and Microsoft Exchange 2007 and 2010 Server roles (continued)
Attribute group
Microsoft Exchange 2007 Server role Microsoft Exchange 2010 Server role
Mailbox Server Cluster State
Mailbox Server role
Not applicable
Microsoft Forefront Server Security
Scan
Edge Transport role and Hub
Transport role
Not applicable
MS Exchange Active Sync
Client Access role
Client Access role
MS Exchange ADAccess Caches
Client Access role, Edge Transport
role, or Mailbox Server role, or
Unified Messaging role, or Hub
Transport role
Client Access role, Edge Transport
role, or Mailbox Server role, or
Unified Messaging role, or Hub
Transport role
MS Exchange ADAccess Domain
Controllers
Mailbox Server role
Mailbox Server role
MS Exchange ADAccess Processes
Client Access role, Edge Transport
role, or Mailbox Server role, or
Unified Messaging role, or Hub
Transport role
Client Access role, Edge Transport
role, or Mailbox Server role, or
Unified Messaging role, or Hub
Transport role
MS Exchange Address Book
Not applicable
Client Access Server role
MS Exchange Assistants
Mailbox Server role
Mailbox Server role
MS Exchange Assistants Per Database Not applicable
Mailbox role
MS Exchange Attachment Filtering
Edge Transport role
Edge Transport role
MS Exchange Availability Service
Client Access Server role
Client Access Server role
MS Exchange Autodiscover Service
Client Access Server role
Client Access Server role
MS Exchange Calendar Attendant
Mailbox Server role
Mailbox Server role
MS Exchange Connection Filtering
Agent
Edge Transport role or Hub Transport Edge Transport role or Hub Transport
role
role
MS Exchange Content Filter Agent
Edge Transport role or Hub Transport Edge Transport role or Hub Transport
role
role
MS Exchange Control Panel (RBAC)
Not applicable
Mailbox role, Unified Messaging role,
CAS role, Hub role
MS Exchange Database Availability
Group
Not applicable
Mailbox role
MS Exchange DB
Edge Transport role, Hub Transport
role, or Mailbox Server role
Edge Transport role, Hub Transport
role, or Mailbox Server role
MS Exchange DB Instance
Edge Transport role, Hub Transport
role, or Mailbox role
Edge Transport role, Hub Transport
role, or Mailbox role
MS Exchange Event Details
Edge Transport role, Hub Transport
role, Client Access Server role,
Mailbox Server role, or Unified
Messaging role
Edge Transport role, Hub Transport
role, Client Access Server role,
Mailbox Server role, or Unified
Messaging role
MS Exchange Extensibility Agents
Edge Transport role or Hub Transport Edge Transport role or Hub Transport
role
role
MS Exchange FDS OAB
Client Access Server role
Client Access Server role
MS Exchange IS
Mailbox Server role
Mailbox Server role
MS Exchange IS Client
Mailbox Server role
Mailbox Server role
MS Exchange IS Private
Mailbox Server role
Mailbox Server role
MS Exchange IS Public
Mailbox Server role
Mailbox Server role
MS Exchange IS Public Replication
Mailbox Server role
Mailbox Server role
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Microsoft Exchange Server agent: User’s Guide
Table 13. Attribute groups and Microsoft Exchange 2007 and 2010 Server roles (continued)
Attribute group
Microsoft Exchange 2007 Server role Microsoft Exchange 2010 Server role
MS Exchange Mail Submission
Mailbox Server role
Mailbox Server role
MS Exchange Mailbox Replication
Service
Not applicable
Mailbox role
MS Exchange Mailbox Replication
Service per Mdb
Not applicable
Mailbox role
MS Exchange Mailbox Detail
Mailbox Server role
Mailbox Server role
MS Exchange Managed Folder
Assistant
Mailbox role
Mailbox role
MS Exchange NLB Status
Client Access role
Client Access role
MS Exchange OWA
Client Access role
Client Access role
MS Exchange Protocol Analysis
Agent
Edge Transport role or Hub Transport Edge Transport role or Hub Transport
role
role
MS Exchange Public Folder Detail
Mailbox Server role
Mailbox Server role
MS Exchange Recipient Cache
Hub Transport role
Hub Transport role
MS Exchange Recipient Filter
Edge Transport role or Hub Transport Edge Transport role or Hub Transport
role
role
MS Exchange Replication
Mailbox Server role
Mailbox Server role
MS Exchange Replica Seeder
Mailbox Server role
Mailbox Server role
MS Exchange Resource Booking
Mailbox Server role
Mailbox Server role
MS Exchange Rights Management
Service
Not applicable
Mailbox role, Unified Messaging role,
CAS role, Hub role
MS Exchange Role Based Service
Mailbox Server role, Edge Transport
role, Hub Transport role, Unified
Messaging role, or CAS role
Mailbox Server role, Edge Transport
role, Hub Transport role, Unified
Messaging role, or CAS role
MS Exchange Role Topology
Not applicable
Not applicable
MS Exchange RPC Client Access
Not applicable
Client Access Server role
MS Exchange Search Indices
Mailbox Server role
Mailbox Server role
MS Exchange Sender Filter Agent
Edge Transport role or Hub Transport Edge Transport role or Hub Transport
role
role
MS Exchange Sender ID Agent
Edge Transport role or Hub Transport Edge Transport role or Hub Transport
role
role
MS Exchange Server
Not applicable
Not applicable
MS Exchange Services Detail
Mailbox Server role, Edge Transport
role, Hub Transport role, Unified
Messaging role, or CAS role
Mailbox Server role, Edge Transport
role, Hub Transport role, Unified
Messaging role, or CAS role
MS Exchange Storage Group Detail
Mailbox Server role
Not applicable
MS Exchange Store Driver
Hub Transport role
Hub Transport role
MS Exchange Store Interface
Mailbox Server role or Hub Transport Mailbox Server role or Hub Transport
role
role
MS Exchange Text Messaging
Not applicable
Hub Transport role
MS Exchange Throttling
Mailbox Server role
Mailbox Server role
MS Exchange Transport Database
Hub Transport Server role, Edge role
Hub Transport Server role, Edge role
MS Exchange Transport Dumpster
Hub Transport Server role, Edge role
Hub Transport Server role, Edge role
Chapter 4. Attributes reference
61
Table 13. Attribute groups and Microsoft Exchange 2007 and 2010 Server roles (continued)
Attribute group
Microsoft Exchange 2007 Server role Microsoft Exchange 2010 Server role
MS Exchange Transport Queues
Edge Transport role or Hub Transport Edge Transport role or Hub Transport
role
role
MS Exchange Transport Rules
Hub Transport role
Hub Transport role
MS Exchange Transport Shadow
Redundancy
Not applicable
Hub Transport Server role, Edge role
MS Exchange Transport SmtpReceive
Edge Transport role or Hub Transport Edge Transport role or Hub Transport
role
role
MS Exchange Transport SmtpSend
Edge Transport role or Hub Transport Edge Transport role or Hub Transport
role
role
MS Exchange UM Auto Attendant
Unified Messaging role
Unified Messaging role
MS Exchange UM Availability
Unified Messaging role
Unified Messaging role
MS Exchange UM Call Answer
Unified Messaging role
Unified Messaging role
MS Exchange UM General
Unified Messaging role
Unified Messaging role
MS Exchange UM Enabled User
Details
Mailbox Server role
Mailbox Server role
MS Exchange UM Subscriber Access
Unified Messaging role
Unified Messaging role
MS Exchange Web Services
Client Access Server role
Client Access Server role
RPC/HTTP Proxy
Client Access Server role
Client Access Server role
Attributes in each attribute group
Attributes in each Microsoft Exchange Server agent attribute group collect data that the agent uses for
monitoring.
This monitoring agent contains the following attribute groups:
v Forefront Exchange On Demand Scanner attributes
v Forefront Exchange Realtime Scanner attributes
v Forefront Exchange Scheduled Scanner attributes
v Forefront Exchange Transport Scanner attributes
v Mailbox Server Cluster State attributes
v Microsoft Forefront Server Security Scan attributes
v MS Exchange Active Manager attributes
v
v
v
v
v
MS
MS
MS
MS
MS
Exchange Active Manager Client attributes
Exchange Active Manager Server attributes
Exchange Active Sync attributes
Exchange ADAccess Caches attributes
Exchange ADAccess Domain Controllers attributes
v MS Exchange ADAccess Forest Discovery
v MS Exchange ADAccess Processes attributes
v
v
v
v
v
MS
MS
MS
MS
MS
62
Exchange Address Book attributes
Exchange Assistants attributes
Exchange Assistants Per Database attributes
Exchange Attachment Filtering attributes
Exchange Authentication
Microsoft Exchange Server agent: User’s Guide
v
v
v
v
v
MS
MS
MS
MS
MS
Exchange Autodiscover Service attributes
Exchange Availability Service attributes
Exchange Calendar Attendant attributes
Exchange Connection Filtering Agent attributes
Exchange Content Filter Agent attributes
v
v
v
v
v
v
v
MS
MS
MS
MS
MS
MS
MS
Exchange
Exchange
Exchange
Exchange
Exchange
Exchange
Exchange
Control Panel (RBAC) attributes
Database Availability Group attributes
DB attributes
DB Instance attributes
Delivery DSN
DS attributes
Event Details attributes
v
v
v
v
v
v
MS
MS
MS
MS
MS
MS
Exchange
Exchange
Exchange
Exchange
Exchange
Exchange
Extensibility Agents attributes
FDS OAB attributes
IS attributes
IS Client attributes
IS HA Active Database
IS Private attributes
v MS Exchange IS Public attributes
v MS Exchange IS Public Replication attributes
v MS Exchange IS Store attributes
v
v
v
v
MS
MS
MS
MS
Exchange
Exchange
Exchange
Exchange
Lotus Notes Connector Summary attributes
Mail Submission attributes
Mail Tips attributes
Mailbox Replication Service attributes
v MS Exchange Mailbox Replication Service per Mdb attributes
v MS Exchange Mailbox Detail attributes
v MS Exchange Managed Folder Assistant attributes
v
v
v
v
v
MS
MS
MS
MS
MS
Exchange
Exchange
Exchange
Exchange
Exchange
MAPI Connectivity Details attributes
MTA attributes
MTA Connections attributes
NLB Status attributes
OWA attributes
v MS Exchange Protocol Analysis Agent attributes
v MS Exchange Public Folder Detail attributes
v
v
v
v
v
v
v
MS
MS
MS
MS
MS
MS
MS
Exchange
Exchange
Exchange
Exchange
Exchange
Exchange
Exchange
Reachability attributes
Recipient Cache attributes
Recipient Filter Agent attributes
Replication attributes
Replication attributes (Superseded)
Replica Seeder attributes
Replication Server attributes
v MS Exchange Resource Booking attributes
v MS Exchange Resource Health attributes
v MS Exchange Rights Management Service attributes
Chapter 4. Attributes reference
63
v
v
v
v
v
MS
MS
MS
MS
MS
Exchange
Exchange
Exchange
Exchange
Exchange
Role Based Services attributes
Role Topology attributes
RPC Client Access attributes
Search Indices attributes
Search Mailbox Operators
v
v
v
v
v
v
v
MS
MS
MS
MS
MS
MS
MS
Exchange
Exchange
Exchange
Exchange
Exchange
Exchange
Exchange
Search Mailbox Session Cache
Sender Filter Agent attributes
Sender ID Agent attributes
Server attributes
Services Detail attributes
Storage Group Detail attributes
Store Driver attributes
v
v
v
v
v
v
MS
MS
MS
MS
MS
MS
Exchange
Exchange
Exchange
Exchange
Exchange
Exchange
Store Driver Database attributes
Store Driver Server attributes
Store Interface attributes
Submission
Submission DSN
Text Messaging attributes
v MS Exchange Throttling attributes
v MS Exchange Transport Database attributes
v MS Exchange Transport Dumpster attributes
v
v
v
v
MS
MS
MS
MS
Exchange
Exchange
Exchange
Exchange
Transport
Transport
Transport
Transport
Queues attributes
Rules attributes
Shadow Redundancy attributes
SMTP Availability attributes
v MS Exchange Transport SmtpReceive attributes
v MS Exchange Transport SmtpSend attributes
v MS Exchange UM Auto Attendant attributes
v
v
v
v
v
MS
MS
MS
MS
MS
Exchange
Exchange
Exchange
Exchange
Exchange
UM Availability attributes
UM Call Answer attributes
UM Enabled User Details attributes
UM General attributes
UM Subscriber Access attributes
v MS Exchange Web Services attributes
v RPC/HTTP Proxy attributes
v SMTP attributes
Forefront Exchange On Demand Scanner attributes
This group of data monitors the activity of the Forefront Exchange On Demand Scanner. The _Total
instance name displays values for all process instances that are currently active. If a process exits, the
_Total instance does not display the data. _RunningTotal and _CumulativeTotal instances display the data
since Microsoft Forefront Protection 2010 for Exchange Server was installed.
Note: The attribute group is available only in Exchange Server 2007 and its service packs and Exchange
Server 2010. This attribute group is a multi-instance attribute group.
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On Demand Scanner Job Name The name of the Forefront Exchange On Demand Scanner instance. The
value format is an alphanumeric string with a maximum length of 600 characters.
Malware Message Parts Cleaned The number of message parts that are removed because they are
detected as malware. The value format is a 4-byte integer.
Malware Message Parts Deleted The number of message parts that are deleted because they are detected
as malware. The message parts are deleted because the delete action is configured or because a cleaning
operation failed. The value format is a 4-byte integer.
Malware Message Parts Detected The number of message parts that are detected as malware. The value
format is a 4-byte integer.
Malware Message Parts Quarantined The number of message parts that are quarantined because they
are detected as malware. The value format is a 4-byte integer.
Message Parts Scanned The number of message parts that are scanned. The value format is a 4-byte
integer.
Message Parts Scanned/sec The number of message parts that are scanned per second. The value format
is a 4-byte float.
Messages Scanned/sec The number of messages that are scanned per second. The value format is a
4-byte float.
Sender Filter Messages Detected The number of messages that are detected because the sender of the
messages matches a sender-domain filter. The value format is a 4-byte integer.
Sender Filter Messages Quarantined The number of messages that are quarantined because the sender of
the messages matches a sender-domain filter. The value format is a 4-byte integer.
Sender Filter Messages Skipped The number of messages that are detected because the sender of the
messages matches a sender-domain filter, but the messages are routed normally. The skip action is used
when the scanner is configured and when the license exceeds the grace period. The value format is a
4-byte integer.
Subject Filter Messages Detected The number of messages that are detected because the subject line
matches a subject line filter. The value format is a 4-byte integer.
Subject Filter Messages Quarantined The number of messages that are quarantined because the subject
line matches a subject line filter. The value format is a 4-byte integer.
Subject Filter Messages Skipped The number of messages that are detected because the subject line
matches a subject line filter, but the messages are routed normally. The skip action is used when the
scanner is configured and when the license exceeds the grace period. The value format is a 4-byte integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is an alphanumeric string with a
maximum length of 64 characters.
Timestamp The time when the data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
Chapter 4. Attributes reference
65
YY
Year
HH
Hour
mm
Minute
SS
Second
Forefront Exchange Realtime Scanner attributes
This group of data monitors the Forefront Exchange Realtime Scanner activity. The _Total instance name
displays values for all process instances that are currently active. If a process exits, the _Total instance
does not display the data. _RunningTotal and _CumulativeTotal instances display the data since Microsoft
Forefront Protection 2010 for Exchange Server was installed.
Note: The attribute group is available only in Exchange Server 2007 and its service packs and Exchange
Server 2010. This attribute group is a multi-instance attribute group.
Realtime Scanner Job Name The name of the Forefront Exchange Realtime Scanner instance. The value is
an alphanumeric string with a maximum length of 600 characters.
Malware Message Parts Cleaned The number of message parts that are removed because they are
detected as malware. The value format is a 4-byte integer.
Malware Message Parts Deleted The number of message parts that are deleted because they are detected
as malware. The message parts are deleted because the delete action was configured or because a
cleaning operation failed. The value format is a 4-byte integer.
Malware Message Parts Detected The number of message parts that are detected as malware. The value
format is a 4-byte integer.
Malware Message Parts Quarantined The number of message parts that are quarantined because they
are detected as malware. The value format is a 4-byte integer.
Message Parts Scanned The number of message parts that are scanned. The value format is a 4-byte
integer.
Message Parts Scanned/sec The number of message parts that are scanned per second. The value format
is a 4-byte float.
Messages Scanned/sec The number of messages that are scanned per second. The value format is a
4-byte float.
Sender Filter Message Parts Detected The number of message parts that are detected because the sender
of the messages matches a sender-domain filter. The value format is a 4-byte integer.
Sender Filter Message Parts Quarantined The number of message parts that are quarantined because the
sender of the messages matches a sender-domain filter. The value format is a 4-byte integer.
Sender Filter Message Parts Skipped The number of message parts that are detected because the sender
of the messages matches a sender-domain filter, but the message parts are routed normally. The skip
action is used when the scanner is configured and when the license exceeds the grace period. The value
format is a 4-byte integer.
Subject Filter Message Parts Detected The number of message parts detected because the subject line
matches a subject line filter. The value format is a 4-byte integer.
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Subject Filter Message Parts Quarantined The number of message parts quarantined because the subject
line matches a subject line filter. The value format is a 4-byte integer.
Subject Filter Message Parts Skipped The number of message parts that are detected because the subject
line matches a subject line filter, but the message parts are routed normally. The skip action is used when
the scanner configured and when the license exceeds the grace period. The value format is a 4-byte
integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is an alphanumeric string with a
maximum length of 64 characters.
Timestamp The time when the data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
Forefront Exchange Scheduled Scanner attributes
This group of data Monitors the activity of the Forefront Exchange Scheduled Scanner. The _Total
instance name displays values for all process instances that are currently active. If a process exits, the
_Total instance does not display the data. _RunningTotal and _CumulativeTotal instances display the data
since Microsoft Forefront Protection 2010 for Exchange Server was installed.
Note: The attribute group is available only in Exchange Server 2007 and its service packs and Exchange
Server 2010. This attribute group is a multi-instance attribute group.
Scheduled Scanner Job Name The name of the Forefront Exchange Scheduled Scanner instance. The
value is an alphanumeric string with a maximum length of 600 characters.
Malware Message Parts Cleaned The number of message parts that are removed because they are
detected as malware. The value format is a 4-byte integer.
Malware Message Parts Deleted The number of message parts that are deleted because they are detected
as malware. A deletion occurs because the delete action was configured or because a cleaning operation
failed. The value format is a 4-byte integer.
Malware Message Parts Detected The number of message parts that are detected as malware. The value
format is a 4-byte integer.
Malware Message Parts Quarantined The number of message parts that are quarantined because they
are detected as malware. The value format is a 4-byte integer.
Message Parts Scanned The number of message parts that are scanned. The value format is a 4-byte
integer.
Message Parts Scanned/sec The number of message parts that are scanned per second. The value format
is a 4-byte float.
Chapter 4. Attributes reference
67
Messages Scanned/sec The number of messages that are scanned per second. The value format is a
4-byte float.
Sender Filter Message Parts Detected The number of message parts that are detected because the sender
of the messages matches a sender-domain filter. The value format is a 4-byte integer.
Sender Filter Message Parts Quarantined The number of message parts that are quarantined because the
sender of the messages matches a sender-domain filter. The value format is a 4-byte integer.
Sender Filter Message Parts Skipped The number of message parts that are detected because the sender
of the messages matches sender-domain filter, but the message parts are routed normally. The skip action
is used when the scanner is configured and when the license exceeds the grace period. The value format
is a 4-byte integer.
Subject Filter Message Parts Detected The number of message parts that are detected because the subject
line matches a subject line filter. The value format is a 4-byte integer.
Subject Filter Message Parts Quarantined The number of message parts that are quarantined because
the subject line matches a subject line filter. The value format is a 4-byte integer.
Subject Filter Message Parts Skipped The number of message parts that are detected because the subject
line matches a subject line filter, but the message parts are routed normally. The skip action is used when
the scanner is configured and when the license exceeds the grace period. The value format is a 4-byte
integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is an alphanumeric string with a
maximum length of 64 characters.
Timestamp The time when the data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
Forefront Exchange Transport Scanner attributes
This group of data represents Forefront Exchange Transport Scanner. The _Total instance name displays
values for all process instances that are currently active. If a process exits, the _Total instance does not
display the data. _RunningTotal and _CumulativeTotal instances display the data since Microsoft
Forefront Protection 2010 for Exchange Server was installed.
Note: The attribute group is available only in Exchange Server 2007 and its service packs and Exchange
Server 2010. This attribute group is a multi-instance attribute group.
Transport Scanner Job Name The name of the Forefront Exchange Transport Scanner instance. The value
format is an alphanumeric string with a maximum length of 600 characters.
Malware Message Parts Cleaned The number of message parts that are cleaned because they are
detected as malware. The value format is a 4-byte integer.
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Malware Message Parts Deleted The number of message parts that are deleted because they are detected
as malware. A deletion occurs because the delete action was configured or because a cleaning operation
failed. The value format is a 4-byte integer.
Malware Message Parts Detected The number of message parts that are detected as malware. The value
format is a 4-byte integer.
Malware Message Parts Quarantined The number of message parts that are quarantined because they
are detected as malware. The value format is a 4-byte integer.
Message Parts Scanned The number of message parts that are scanned. The value format is a 4-byte
integer.
Message Parts Scanned/sec The number of message parts that are scanned per second. The value format
is a 4-byte float.
Messages Scanned/sec The number of messages that are scanned per second. The value format is a
4-byte float.
Sender Filter Messages Detected The number of messages that are detected because the sender of the
messages matches a sender-domain filter. The value format is a 4-byte integer.
Sender Filter Messages Quarantined The number of messages that are quarantined because the sender of
the messages matches a sender-domain filter. The value format is a 4-byte integer.
Sender Filter Messages Skipped The number of messages that are detected because the sender of the
messages matches sender-domain filter, but the messages are routed normally. The skip action is used
when the scanner is configured and when the license exceeds the grace period. The value format is a
4-byte integer.
Subject Filter Messages Detected The number of messages that are detected because the subject line
matches a subject line filter. The value format is a 4-byte integer.
Subject Filter Messages Quarantined The number of messages that are quarantined because the subject
line matches a subject line filter. The value format is a 4-byte integer.
Subject Filter Messages Skipped The number of messages that are detected because the subject line
matches a subject line filter, but the messages are routed normally. The skip action is used when the
scanner is configured and when the license exceeds the grace period. The value format is a 4-byte integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is an alphanumeric string with a
maximum length of 64 characters.
Timestamp The time when the data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
Chapter 4. Attributes reference
69
Mailbox Server Cluster State attributes
This group of data provides details about mailbox server state in the cluster.
Note: This attribute group is available only in Exchange Server 2007. You must configure this attribute
group in a cluster environment.
Clustered Mailbox Server Name Provides the name of the clustered mailbox server.
Mailbox State Gives the current state of the mailbox server. The following table gives the possible Enum
values of the attribute.
Internal value
External value
Meaning
0
Online
The server is completely online.
1
Partially Online
One or more resources of the server are not online.
2
Online Pending
One or more resources of the server are still coming online.
3
Offline
The server is completely offline.
4
Offline Pending
One or more resources of the server are still going offline.
5
Failed
One or more resources have failed.
Operational Machines Gives the list of computers that are a part of the mailbox server cluster.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
Microsoft Forefront Server Security Scan attributes
This group of data provides details about SMTP Send Service.
Note: This attribute group is available only in Exchange Server 2007. This attribute group is a
multi-instance attribute group.
Attachments Cleaned Rate The rate at which the cleaned attachments are scanned.
Attachments Detected Rate The rate at which the detected attachments are scanned.
Attachments Removed Rate The rate at which the removed attachments are scanned.
Attachments Scanned Rate The rate at which attachments are scanned.
Scan Job Name The name of the scan job instance.
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System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
Total Attachments Cleaned The total number of cleaned attachments that were scanned.
Total Attachments Detected The total number of detected attachments that were scanned.
Total Attachments Removed The total number of removed attachments that were scanned.
Total Attachments Scanned The total number of attachments that were scanned.
Total Messages Detected The total number of detected messages that were scanned.
Total Messages Purged The total number of purged messages that were scanned.
Total Messages Scanned The total number of messages that were scanned.
Total Messages Tagged The total number of tagged messages that were scanned.
MS Exchange Active Manager attributes
This attribute group contains attributes that are related to the Active Manager.
Note: The attribute group is available in Exchange Server 2010, or later. This attribute group is a
multi-instance attribute group.
Active Manager Instance Name The name of the Active Manager instance. The value format is an
alphanumeric string with a maximum length of 600 characters.
Database Copy Role Active A numeric value that indicates whether the database copy is active. The
value is Yes for an active copy and No for a passive copy. The value format is a 4-byte integer. The
following table gives the possible Enum values of the attribute:
Enum Value
Value
0
No
1
Yes
-1
Undefined
Note: This attribute is available in Microsoft Exchange Server 2010 SP1 only.
Database Mounted A numeric value that indicates whether the database is mounted. The value is Yes if
the database is mounted and No if the database is not mounted. The value format is a 4-byte integer.
Chapter 4. Attributes reference
71
Enum Value
Value
0
No
1
Yes
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value format is an alphanumeric string with a
maximum length of 64 characters.
Timestamp The time when data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Active Manager Client attributes
This attribute group contains attributes that are related to the Active Manager client.
Note: The attribute group is available in Exchange Server 2010, or later. This attribute group is a
multi-instance attribute group.
Active Manger Client Instance Name The name of the Active Manager client instance. The value format
is an alphanumeric string with a maximum length of 600 characters.
Client Side Cache Hits The total number of GetServerForDatabase calls that have been processed by the
cache without making a remote procedure call to the Microsoft Exchange Information Store since the
service was started. The value format is a 4-byte integer.
Client Side Cache Misses The total number of GetServerForDatabase calls that require a remote
procedure call to the Microsoft Exchange Information Store since the service was started. The remote
procedure calls are required because the cache does not contain the updated server information. The
value format is a 4-byte integer.
Client Side Calls The total number of GetServerForDatabase calls to the Microsoft Exchange Information
Store between the start and end of the process since the service was started. The value format is a 4-byte
integer.
Client Side Calls ReadThrough The number of GetServerForDatabase calls using the ReadThrough flag
since the service was started. The value format is a 4-byte integer.
Client Side Calls/Sec The current rate (per second) at which remote clients are querying for the server
that hosts a specific mailbox database. The value format is a 4-byte float.
Client Side RPC Calls The sum of Client Side Calls Read Through and Client Side Cache Misses
attribute values since the service was started. The value format is a 4-byte integer.
Location Cache Entries The total number of entries in the location cache since the service was started.
The value format is a 4-byte integer.
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Microsoft Exchange Server agent: User’s Guide
Server Information Cache Entries The total number of entries in the server information cache since the
service was started. The value format is a 4-byte integer.
Server Information Cache Hits The total number of GetServerForDatabase calls that have been processed
by the cache without querying the Active Directory since the service was started. The value format is a
4-byte integer.
Server Information Cache Misses The total number of GetServerForDatabase calls that have queried the
Active Directory since the service was started. The queries to Active Directory are required because the
cache does not contain the updated server information. The value format is a 4-byte integer.
Unique Databases Queried The total number of unique databases that have been returned by the
GetServerForDatabase requests since the service was started. The value format is a 4-byte integer.
Unique Servers Queried The total number of unique servers that have been returned by the
GetServerForDatabase requests since the service was started. The value format is a 4-byte integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value format is an alphanumeric string with a
maximum length of 64 characters.
Timestamp The time when data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Active Manager Server attributes
This attribute group contains attributes that are related to the Active Manager server.
Note: The attribute group is available in Exchange Server 2010, or later. This attribute group is a single
instance attribute group.
Active Manager Database State Writes To Persistent Storage The number of write operations to a
persistent storage between the start and end of a process. The write operations update the database state
information. The value format is a 4-byte integer.
Active Manager Database State Writes To Persistent Storage/Sec The current rate at which the database
state information is written to persistent storage per second. The value format is a 4-byte float.
GetServerForDatabase Server Side Calls The number of GetServerForDatabase calls between the start
and end of a process since the service was started. The value format is a 4-byte integer.
Server Side Calls/Sec The rate at which remote clients are querying the current server that hosts a
specific mailbox database. The value format is a 4-byte float.
Total Number Of Databases The current number of databases on the computer where the Microsoft
Exchange Server is configured. The value format is a 4-byte integer.
Chapter 4. Attributes reference
73
Note: This attribute is available in Microsoft Exchange Server 2010 SP1 only.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value format is an alphanumeric string with a
maximum length of 64 characters.
Timestamp The time when data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Active Sync attributes
This attribute group monitors the Exchange Server integrated support for mobile devices.
Average Request Time The average time (in milliseconds) that elapsed waiting for a request to complete.
The value format is a 4-byte integer.
Note: This attribute is not available on Microsoft Exchange Server 2003 SP2. The Enum value is
displayed as Undefined for Microsoft Exchange Server 2003 SP2.
Busy Threads The number of worker threads that are busy processing requests. The value format is a
4-byte integer.
Note: This attribute is not available in Exchange Server 2003 Service Pack 2, 2010 Service Pack 1, and
2013. The Undefined enumeration value is displayed on the Tivoli Enterprise Portal for Exchange Server
2003 Service Pack 2, 2010 Service Pack 1, and 2013.
Client Item Adds/Sec The number of client item adds (by the sync command) that are currently
processed by Exchange ActiveSync per second. The value format is a 4-byte float.
Note: This attribute is available only in Microsoft Exchange Server 2003 SP2.
Client Item Changes/Sec The number of client item changes (by the sync command) that are currently
processed by Exchange ActiveSync per second. The value format is a 4-byte float.
Note: This attribute is available only in Microsoft Exchange Server 2003 SP2.
Client Item Deletes/Sec The number of client item deletes (by the sync command) that are currently
processed by Exchange ActiveSync per second. The value format is a 4-byte float.
Note: This attribute is available only in Microsoft Exchange Server 2003 SP2.
Client Item Fetches/Sec The number of client item fetches (by the sync command) that are currently
processed by Exchange ActiveSync per second. The value format is a 4-byte float.
Note: This attribute is available only in Microsoft Exchange Server 2003 SP2.
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Client Sync Items/Sec The number of client item adds, changes, deletes, and fetches (by the sync
command) that are currently processed by Exchange ActiveSync per second. The value format is a 4-byte
float.
Note: This attribute is available only in Microsoft Exchange Server 2003 SP2.
CreateCollection Commands/Sec The number of CreateCollection commands that are currently processed
by Exchange ActiveSync per second. The value format is a 4-byte float.
Note: This attribute is available in Microsoft Exchange Server 2003 SP2, 2010, and 2010 SP1. The Enum
value is displayed as Undefined for Microsoft Exchange Server 2007 SP2.
Current Active Directory Requests The current number of Active Directory requests that are pending.
The value format is a 4-byte integer.
Note: This attribute is available only in Microsoft Exchange Server 2003 SP2.
Current Requests The number of HTTP requests that are received from ASP NET. The value format is a
4-byte integer.
Note: This attribute is not available on Microsoft Exchange Server 2003 SP2. The Enum value is
displayed as Undefined for Microsoft Exchange Server 2003 SP2.
Empty Folder Contents Total The total number of requests of Empty Folder Contents that are processed
since the service started. The value format is a 4-byte integer.
Note: This attribute is not available in Microsoft Exchange Server 2003 SP2.
Exchange Mailbox Server I/O Requests/Sec The current number of input/output requests that are
currently sent by Exchange ActiveSync to the Exchange mailbox server per second. The value format is a
4-byte float.
Note: This attribute is available only in Microsoft Exchange Server 2003 SP2.
Exchange Mailbox Server Item Adds/Sec The number of Exchange mailbox server item adds (by the
sync command) that are currently processed by Exchange ActiveSync per second. The value format is a
4-byte float.
Note: This attribute is available only in Microsoft Exchange Server 2003 SP2.
Exchange Mailbox Server Item Changes/Sec The number of Exchange mailbox server item changes (by
the sync command) that are currently processed by Exchange ActiveSync per second. The value format is
a 4-byte float.
Note: This attribute is available only in Microsoft Exchange Server 2003 SP2.
Exchange Mailbox Server Item Deletes/Sec The number of Exchange mailbox server item deletes (by the
sync command) that are currently processed by Exchange ActiveSync per second. The value format is a
4-byte float.
Note: This attribute is available only in Microsoft Exchange Server 2003 SP2.
Exchange Mailbox Server Item Soft Deletes/Sec The number of Exchange mailbox server item soft
deletes that are currently processed by Exchange ActiveSync per second. The value format is a 4-byte
float.
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Note: This attribute is available only in Microsoft Exchange Server 2003 SP2.
Exchange Mailbox Server Sync Items/Sec The number of Exchange mailbox server adds, changes,
deletes, and soft deletes (by the sync command) that are currently sent to the client by Exchange
ActiveSync per second. The value format is a 4-byte float.
Note: This attribute is available only in Microsoft Exchange Server 2003 SP2.
Failed Item Conversion Total The total number of items that fail to convert due to modifications made
by the server since the service started. The value format is a 4-byte integer.
Note: This attribute is not available in Microsoft Exchange Server 2003 SP2.
Folder Create Commands/Sec The number of FolderCreate commands that are processed per second. The
value format is a 4-byte float.
Folder Create Total The total number of FolderCreate requests that are processed since the service
started. The value format is a 4-byte integer.
Folder Delete Commands/Sec The number of FolderDelete commands that are processed per second. The
value format is a 4-byte float.
Folder Delete Total The total number of FolderDelete commands that are processed since the service
started. The value format is a 4-byte integer.
Folder Sync Commands/Sec The number of FolderSync commands that are processed per second. The
value format is a 4-byte float.
Folder Sync Total The total number of FolderSync requests that are processed since the service started.
The value format is a 4-byte integer.
Folder Update Commands/Sec The number of FolderUpdate commands that are processed per second.
The value format is a 4-byte integer.
Folder Update Total The total number of FolderUpdate requests that are processed since the service
started. The value format is a 4-byte integer.
GAL Search Total The total number of GAL Search requests that are processed since the service started.
The value format is a 4-byte integer.
Note: This attribute is not available in Microsoft Exchange Server 2003 SP2.
GAL Searches/sec The number of times the global address list is searched per second. The value format
is a 4-byte float.
Note: This attribute is not available in Microsoft Exchange Server 2003 SP2.
GetHierarchy Commands/Sec The number of GetHierarchy commands that are currently processed by
Exchange ActiveSync per second. The value format is a 4-byte float.
Get Attachment Commands/Sec The number of GetAttachment commands that are processed each
second. Clients who are running earlier versions of the Exchange ActiveSync protocol use this command
to download email attachments. The value format is a 4-byte integer.
Get Attachment Total The total number of GetAttachments requests that are processed since the service
was started. The value format is a 4-byte integer.
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Get Item Estimate Commands/Sec The number of GetItemEstimate commands that are processed each
second. Clients use this command to display synchronization progress. The value format is a 4-byte
integer.
Idle Threads The number of worker threads that are currently idle. The value format is a 4-byte integer.
Note: This attribute is available only in Microsoft Exchange Server 2007 SP2.
Mailbox Attachment Fetch Commands/Sec The number of Mailbox Attachment Fetches that are
processed per second. The value format is a 4-byte float.
Note: This attribute is not available in Microsoft Exchange Server 2003 SP2.
Mailbox Attachment Fetch Total The total number of Mailbox Attachment Fetch commands that are
processed since the service is started. The value format is a 4-byte integer.
Note: This attribute is not available in Microsoft Exchange Server 2003 SP2.
Mailbox Item Fetch Commands/Sec The number of times that clients download the entire Exchange
items per second. The value format is a 4-byte integer.
Note: This attribute is not available in Microsoft Exchange Server 2003 SP2.
Mailbox Item Fetch Total The total number of mailbox item fetch requests that are processed since the
service was started. The value format is a 4-byte integer.
Note: This attribute is not available in Microsoft Exchange Server 2003 SP2.
Mailbox Searches/Sec The number of times that mailboxes are searched per second. The value format is
a 4-byte integer.
Note: This attribute is not available in Microsoft Exchange Server 2003 SP2.
Mailbox Search Total The total number of mailbox search requests that are processed since the service
was started. The value format is a 4-byte integer.
Note: This attribute is not available in Microsoft Exchange Server 2003 SP2.
Meeting Response Commands/Sec The number of Meeting Response commands that are processed per
second. The client uses this command to designate a meeting as Accepted, Declined, or Tentative. The
value format is a 4-byte integer.
Meeting Response Total The total number of MeetingResponse commands that are received since the
service was started. The value format is a 4-byte integer.
Move Collection Commands/Sec The number of MoveCollection commands that are processed per
second. The value format is a 4-byte float
Move Collection Total The total number of MoveCollections requests that are processed since the service
started. The value format is a 4-byte integer.
Move Items Commands/Sec The number of MoveItems commands that are processed per second. The
value format is a 4-byte float.
Move Items Total The total number of MoveItems commands that are received since the service started.
The value format is a 4-byte integer.
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Notify Commands/Sec The number of Notify commands that are currently processed by Exchange
ActiveSync per second.
Note: This attribute is available only in Microsoft Exchange Server 2003 SP2.
PID The process ID that is hosting ActiveSync. The value format is a 4-byte integer.
Note: This attribute is available in Microsoft Exchange Server 2007 SP2, 2010, and 2010 SP1. The Enum
value is displayed as Undefined for Microsoft Exchange Server 2003 SP2.
Ping Commands Dropped/Sec The number of ping commands per second whose connection to the client
was dropped before a response could be issued. The value format is a 4-byte integer.
Ping Commands Pending The number of ping commands that are currently pending on the server. The
value format is a 4-byte integer.
Ping Dropped Total The total number of ping commands whose connection to the client was dropped
before a response could be issued. The value format is a 4-byte integer.
Ping Total The total number of ping commands that are processed since the service was started. The
value format is a 4-byte integer.
Provision Commands/Sec The number of Provision commands that are processed per second. The value
format is a 4-byte float.
Requests Queued The number of HTTP requests that are waiting to be assigned to a thread. The value
format is a 4-byte integer.
Note: This attribute is not available in Exchange Server 2003 Service Pack 2, 2010 Service Pack 1, and
2013. The Undefined enumeration value is displayed on the Tivoli Enterprise Portal for Exchange Server
2003 Service Pack 2, 2010 Service Pack 1, and 2013.
Requests Total The total number of HTTP requests that are received from ASP NET since the service was
restarted. The value format is a 4-byte integer.
Note: This attribute is not available on Microsoft Exchange Server 2003 SP2. The Enum value is
displayed as Undefined for Microsoft Exchange Server 2003 SP2.
Requests/Sec The number of HTTP requests that are received from the client through ASP NET per
second. The value format is a 4-byte integer.
Note: This attribute is not available on Microsoft Exchange Server 2003 SP2. The Enum value is
displayed as Undefined for Microsoft Exchange Server 2003 SP2.
ResolveRecipients Commands/Sec The number of ResolveRecipients commands that are currently
processed by Exchange ActiveSync per second. The value format is a 4-byte float.
Note: This attribute is available only in Microsoft Exchange Server 2003 SP2.
Search Commands/Sec The number of Search commands that are processed per second. The value format
is a 4-byte integer.
Search Total The total number of Search requests that are processed since the service started. The value
format is a 4-byte integer.
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Send Mail Commands/Sec The number of SendMail commands that are processed per second. The value
format is a 4-byte integer.
Send Mail Total The total number of SendMail commands that are processed. The value format is a
4-byte integer.
Smart Forward Commands/Sec The number of SmartForward commands that are currently processed by
Exchange ActiveSync per second. The value format is a 4-byte integer.
Sync Commands/Sec The number of Sync commands that are processed per second. Clients use this
command to synchronize items within a folder. The value format is a 4-byte integer.
Sync Commands Pending The number of synchronous commands that are currently pending to be
executed on the server. The value format is a 4-byte integer.
Sync Total The total number of Sync requests that are processed since the service was started. The value
format is a 4-byte integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange ADAccess Caches attributes
This group of data provides details about the Exchange internal component that controls how all
Exchange components access Active Directory.
Note: This attribute group is available in Exchange Server 2007, or later. This attribute group is a
multi-instance attribute group.
ADAccess Caches Instance Name This is the name of AD Access Cache Instance Name. The value format
is an alphanumeric string with a maximum of 384 characters.
Cache Expiries/Sec (Configuration Data) The number of configuration data objects that expire from the
cache per second. The value format is a 4-byte float.
Cache Expiries/Sec (User Data) The number of user data objects that expire from the cache per second.
The value format is a 4-byte float.
Cache Expiries Total (Configuration Data) The total number of configuration data objects that expire
from the cache since the system was initialized. The value format is a 4-byte integer.
Cache Expiries Total (User Data) The total number of user data objects that expire from the cache since
the system was initialized. The value format is a 4-byte integer.
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Cache Hits/Sec The number of object found in cache events per second. The value format is a 4-byte
float.
Cache Hits Total The total number of objects found in cache events since system was initialized. The
value format is a 4-byte integer.
Cache Misses/Sec The number of objects not found in cache events per second. The value format is a
4-byte float.
Cache Misses Total The total number of objects not found in cache events since system was initialized.
The value format is a 4-byte integer.
DN Entries (Configuration Data) The total number of Configuration Data DN Object type entries in the
cache. The value format is a 4-byte integer.
DN Entries Memory Configuration Data (MB) The memory (in MB) occupied by all Configuration Data
DN Entries in the cache. The value format is a 4-byte float.
DN Entries Memory User Data (MB) The memory (in MB) occupied by all user Data DN Entries in the
cache. The value format is a 4-byte float.
DN Entries (User Data) The total number of user data DN object type entries in the cache. The value
format is a 4-byte integer.
LDAP Searches/Sec The total LDAP searches per second since the server was started. The format of the
value is a 4-byte integer.
LDAP Searches Total The total number of LDAP search requests issued since the system was initialized.
The value format is a 4-byte integer.
Not Found DN Entries (Configuration Data) The total number of Configuration Data Not Found DN
type entries in the cache. The value format is a 4-byte integer.
Not Found DN Entries Memory Configuration Data (MB) The memory (in MB) occupied by all
Configuration Data Not Found DN Entries in the cache. The value format is a 4-byte float.
Not Found DN Entries Memory User Data (MB) The memory (in MB) occupied by all user Data Not
Found DN Entries in the cache. The value format is a 4-byte float.
Not Found DN Entries (User Data) The total number of User Data Not Found DN type entries in the
cache. The value format is a 4-byte integer.
Outstanding Async Notifies The number of outstanding LDAP notification requests. The value format is
a 4-byte integer.
Outstanding Async Reads The number of outstanding LDAP read requests. The value format is a 4-byte
integer.
Outstanding Async Searches The number of outstanding LDAP search requests. The value format is a
4-byte integer.
Search Entries (Configuration Data) The total number of configuration data search type entries in the
cache. The value format is a 4-byte integer.
Search Entries (User Data) The total number of user data search type entries in the cache. The value
format is a 4-byte integer.
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System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
Total Entries (Configuration Data) The total number of configuration data entries in the cache. This
number includes DN, Search, Not Found DN, and Not Found GUID type entries. The value format is a
4-byte integer.
Total Entries Memory Configuration Data (MB) The memory (in MB) occupied by all configuration data
entry objects in the cache. The value format is a 4-byte float.
Total Entries Memory User Data (MB) The memory (in MB) occupied by all user data entry objects in
the cache. The value format is a 4-byte float.
Total Entries (User Data) The total number of user data entries in the cache. This number includes DN,
Search, Not Found DN, and Not Found GUID type entries. The value format is a 4-byte integer.
MS Exchange ADAccess Domain Controllers attributes
This attribute group monitors the communication between the Exchange Server and the domain
controllers.
Note: This attribute group is available in Exchange Server 2007, or later. This attribute group is a
multi-instance attribute group.
Critical Data Flag A numeric value that indicates whether a domain controller has an Exchange Server
account. A value of 1 indicates that the domain controller contains the Exchange Server account. A value
of 0 indicates that the domain controller does not have the Exchange Server account. The value format is
a 4-byte integer.
Domain Controller Name The name of the domain controller that hosts the Exchange Server. The value
format is an alphanumeric string with a maximum of 600 characters.
DsGetDcName Elapsed Time The total time (in milliseconds) that has been spent to retrieve the domain
controller by using the DsGetDcName API call since the service was started. The value format is a 4-byte
integer.
LDAP Pages/Sec The number of additional pages that are retrieved from the domain controller per
second. The value format is a 4-byte float.
Note: This attribute is not available in Exchange Server 2003.
LDAP Read Calls/Sec The number of LDAP read calls per second. The value format is a 4-byte float.
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LDAP Read Time The time (in milliseconds) that is spent in sending an LDAP read request and receiving
a response. The value format is a 4-byte integer.
LDAP Search Calls/Sec The number of Depth 1 or 2 LDAP search calls that are made per second. The
value format is a 4-byte float.
LDAP Search Time The time (in milliseconds) that is spent in sending an LDAP search request and
receiving a response. The value format is a 4-byte integer.
LDAP Searches Timed Out/Min The number of LDAP search requests that were timed out per minute.
The value format is a 4-byte integer.
Long Running LDAP Operations/Min The number of LDAP operations per minute on the domain
controller that run longer than the specified threshold. The default threshold is 15 seconds. The value
format is a 4-byte integer.
Note: This attribute is not available in Exchange Server 2003.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value format is an alphanumeric string with a
maximum of 64 characters.
Timestamp The time when data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange ADAccess Forest Discovery
This attribute group monitors the activities to discover Active Directory forests on the Exchange Server.
Note: This attribute group is available in Exchange Server 2013. This attribute group is a multi-instance
attribute group.
Average Discovery Time The average time (in seconds) that is taken to complete the forest discovery
process during the sampling period. The value format is a 4-byte float.
Average Time to Discover Servers for Roles The average time (in seconds) that is taken to discover the
servers according to the roles during the sampling period. The value format is a 4-byte float.
Discovery Failures The total number of discovery attempts that failed to discover the forests since the
process was started. The value format is a 4-byte integer.
Domain Controller Name The name of the domain controller. The value format is an alphanumeric
string with a maximum of 600 characters.
In-site Domain Controllers The total number of suitable domain controllers that were discovered in the
local site since the process was started. The value format is a 4-byte integer.
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In-site Global Catalogs The total number of suitable global catalogs that were discovered in the local site
since the process was started. The value format is a 4-byte integer.
Max Discovery Duration The maximum time (in seconds) that was taken to complete the forest
discovery since the process was started. The value format is a 4-byte float.
Maximum Time to Discover Servers for Roles The maximum time (in seconds) that was taken to
discover the servers according to the roles since the process was started. The value format is a 4-byte
float.
Out-of-site Domain Controllers The total number of suitable domain controllers that were discovered
outside the local site since the process was started. The value format is a 4-byte integer.
Out-of-site Global Catalogs The total number of suitable global catalogs that were discovered outside the
local site since the process was started. The value format is a 4-byte integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value format is an alphanumeric string with a
maximum of 64 characters.
Timestamp The time when the data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
Topology Discovery Duration The time (in seconds) that is taken to complete the last topology discovery
process. The value format is a 4-byte float.
MS Exchange ADAccess Processes attributes
This attribute group monitors the Exchange Server Active Directory activity.
Note: This attribute group is available in Exchange Server 2007, or later. This attribute group is a
multi-instance attribute group.
LDAP Not Found configuration read calls/Sec The number of Depth 0 LDAP search calls made by the
process that failed with 'Not found' per second.
LDAP notifications received/Sec The number of LDAP notification results received by the process per
second. The value format is a 4-byte float.
LDAP notifications Reported/Sec The number of LDAP notification results reported by the process to the
users per second. The value format is a 4-byte float.
LDAP Pages/Sec The number of additional pages that are retrieved by the process per second.
LDAP Read calls/Sec The number of Depth 0 LDAP search calls made by the process per second. It does
not necessarily equal to the number of notifications reported to the users.
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83
LDAP Read Time The time (in milliseconds) taken to send an LDAP read request and receive a response.
LDAP Search calls/Sec The number of Depth 1 or 2 LDAP search calls made by the process per second.
LDAP Search Time The time (in milliseconds) taken to send an LDAP search request and receive a
response.
LDAP Timeout errors/Sec The number of LDAP operations made by the process failed because of
exceeded timeout per second.
LDAP Write calls/Sec The number of LDAP add, modify, or delete requests made by the process per
second.
LDAP Write Time The time (in milliseconds) taken to send an LDAP add, modify, or delete request and
receive a response.
Long running LDAP operations/Min The number of LDAP operations made by the process that took
longer than the specified threshold per minute (default threshold is 15 seconds).
Number of outstanding requests The current number of pending LDAP searches in the process.
Open connections to Domain Controllers Open connections to Domain Controllers in the process.
Open connections to Global Catalogs Open connections to Global Catalogs in the process.
AD Process Name The name of the Microsoft Exchange ADAccess Processes instance.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
Topology version The current version of the Active Directory topology data used by the process. The
value format is a 4-byte integer.
MS Exchange Address Book attributes
This attribute group monitors the activities of the Name Service Provider Interface (NSPI) service on the
Microsoft Exchange Server.
Note: This attribute group is available in Exchange Server 2010, or later. This attribute group is a single
instance attribute group.
NSPI Connections/Sec The number of NSPI client connections that are currently made per second to the
server. The value format is a 4-byte integer.
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NSPI Connections Current The number of NSPI clients that are currently connected to the server. The
value format is a 4-byte integer.
NSPI Connections Total The total number of NSPI clients that have been connected to the server since
the service was started. The value format is a 4-byte integer.
NSPI RPC Browse Requests The number of NSPI RPC browse requests that are currently processed by
the server. The value format is a 4-byte integer.
NSPI RPC Browse Requests/Sec The number of RPC browse requests that are generated per second by
the NSPI service. The value format is a 4-byte integer.
NSPI RPC Browse Requests Average Latency The average time (in milliseconds) that is taken to
complete the NSPI browse requests during the sampling period. The value format is a 4-byte float.
NSPI RPC Browse Requests Total The total number of NSPI RPC browse requests that have been
received by the server since the service was started. The value format is a 4-byte integer.
NSPI RPC Requests The number of NSPI RPC requests that are currently processed by the server. The
value format is a 4-byte integer.
NSPI RPC Requests/Sec The number of NSPI requests that occur per second. The value format is a
4-byte integer.
NSPI RPC Requests Average Latency The average time (in milliseconds) that the NSPI service takes to
complete a browse request during the sampling period. The value format is a 4-byte float.
NSPI RPC Requests Total The total number of NSPI requests that have been received by the server since
the service was started. The value format is a 4-byte integer.
Referral RPC Requests The number of referral RPC requests that are currently being processed by the
server. The value format is a 4-byte integer.
Referral RPC Requests/Sec The number of referral RPC requests that occur per second. The value format
is a 4-byte integer.
Referral RPC Requests Average Latency The average time (in milliseconds) that is required to process
referral RPC requests during the sampling period. The value format is a 4-byte float.
Referral RPC Requests Total The total number of referral requests that have been received by the server
since the service was started. The value format is a 4-byte integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value format is an alphanumeric string with a
maximum of 64 characters.
Timestamp The time when data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
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SS
Second
MS Exchange Assistants attributes
This attribute group monitors the Exchange Server Assistants services activity, Microsoft Exchange Mail
Submission, and Microsoft Exchange Mailbox Assistants.
Note: This attribute group is available only in Exchange Server 2007 and 2010. This attribute group is a
multi-instance attribute group.
Average Event Processing Time In Seconds The average processing time (in seconds) of the events
chosen as interesting.
Average Event Queue Time In Seconds The average time (in seconds) that the event stays in the
dispatcher queue.
Average Mailbox Processing Time In Seconds The average processing time of mailboxes for time-based
assistants per second.
Note: This attribute is not available in Exchange Server 2010, or later.
Average Queue Size of Event Dispatchers The average queue size of event dispatchers.
Note: This attribute is not available in Exchange Server 2010, or later.
Assistant Name The name of the Microsoft Exchange Assistants instance.
Events in queue The number of events currently in the in-memory queue that are waiting to be
processed by the assistants.
Events Polled The number of events polled by the assistants.
Note: This attribute is not available in Exchange Server 2010, or later.
Events Polled/Sec The number of events polled per second.
Note: This attribute is not available in Exchange Server 2010, or later.
Events Processed The number of events processed by the assistants.
Highest Event Counter Polled The highest event counter polled from the database. The value format is a
4-byte integer.
Note: This attribute is not available in Exchange Server 2010, or later.
Mailboxes processed The number of mailboxes processed by time-based assistants.
Note: This attribute is not available in Exchange Server 2010, or later.
Mailboxes processed/Sec The number of times that mailboxes are processed by time-based assistants per
second.
Note: This attribute is not available in Exchange Server 2010, or later.
Number of Event Dispatchers The number of event dispatchers currently in memory.
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Number of events processed /Second The number of events processed per second.
Number of Failed Event Dispatchers The number of event dispatchers that are in the failed state.
Number of Handled Exceptions The number of CLR exceptions handled by the code.
Number of Threads Used The number of threads used from the CLR thread pool.
Note: This attribute is not available in Exchange Server 2010, or later.
Percentage of Interesting Events The percentage of events generated in the database that are processed
by the assistants. The value format is a 4-byte float.
Polling Delay The latency between the recent MAPI Event that is polled and the event that is created in
seconds.
Note: This attribute is not available in Exchange Server 2010, or later.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Assistants Per Database attributes
This attribute group monitors the activity of Microsoft Exchange Server Assistants.
Note: The attribute group is available in Exchange Server 2010, or later. This attribute group is a
multi-instance attribute group.
Assistant Name Per Database The name of the Microsoft Exchange Assistants Per Database instance. The
format of the value is an alphanumeric string with a maximum length of 600 characters.
Average Event Processing Time In seconds The average processing time of the events that are chosen as
interesting events. The format of the value is a 4-byte float.
Average Mailbox Processing Time In seconds The average processing time of the mailboxes for
time-based assistants per second. The format of the value is a 4-byte float.
Events in queue The current number of events in the in-memory queue that are waiting to be processed
by the assistants. The format of the value is a 4-byte integer.
Events Polled The number of events that are polled by the assistants since the server was started. The
format of the value is a 4-byte integer.
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Events Polled/sec The number of events that are currently polled per second. The format of the value is a
4-byte float.
Highest Event Counter Polled The highest event counter that is polled from the database. The format of
the value is a 4-byte integer.
Mailboxes processed The number of mailboxes that are processed by time-based assistants since the
server was started. The format of the value is a 4-byte integer.
Mailboxes processed/sec The number of mailboxes that are processed by the time-based assistants per
second. The format of the value is a 4-byte float.
Number of Threads Used The number of threads that are currently used from the common language
runtime (CLR) thread pool. The format of the value is a 4-byte integer.
Percentage of Interesting Events The percentage of the events that are processed by the assistants. The
format of the value is a 4-byte float.
Polling Delay The latency between the most recent MAPI event that is polled and the event created, in
seconds. The format of the value is a 4-byte float.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is an alphanumeric string with a
maximum length of 64 characters.
Timestamp The time when the data is collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Attachment Filtering attributes
This attribute group represents MS Exchange Attachment Filtering statistics activity.
Note: This attribute group is available only in Exchange Server 2007 and 2010. This attribute group is a
single instance attribute group.
Change in Messages Attachment Filtered The number of messages that were either blocked,
attachment-stripped, or silent-deleted (according to configuration) by the attachment filtering agent in
that sampling interval. The agent resets the attribute to its initial value on the startup of the Exchange
Server.
Messages Attachment Filtered The number of messages that were either blocked, attachment-stripped, or
silent-deleted (according to configuration) by the attachment filtering agent.
Messages Filtered/sec The number of messages per second that the attachment filtering agent blocked,
attachment-stripped, or silent-deleted.
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System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Authentication attributes
This attribute group monitors the user authentication activities on the Exchange Server.
Note: This attribute group is available in Exchange Server 2013. This attribute group is a multi-instance
attribute group.
Accepted Requests The total number of authentication requests that were accepted since the service was
started. The value format is a 4-byte integer.
Authentication Instance Name The name of the authentication service provider. The value format is an
alphanumeric string with a maximum of 600 characters.
Latency The latency of the current authentication request. The value format is a 4-byte float.
Outstanding Requests The number of current outstanding authentication requests. The value format is a
4-byte integer.
Rejected Requests The total number of authentication requests that were rejected since the service was
started. The value format is a 4-byte integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value format is an alphanumeric string with a
maximum of 64 characters.
Timestamp The time when the data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
Total Requests The total number of authentication requests that occurred since the service was started.
The value format is a 4-byte integer.
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MS Exchange Autodiscover Service attributes
This attribute group monitors the activities of the Autodiscover service on the Microsoft Exchange Server.
The Autodiscover service provides the following services to Outlook clients:
v Configures user profiles automatically.
v Provides access to the Exchange Server features.
Note: This attribute group is available in Exchange Server 2007, or later. This attribute group is a single
instance attribute group.
Error Responses The total number of Autodiscover error responses that have been processed since the
service was started. The value format is a 4-byte integer.
Error Responses/Sec The number of Autodiscover error responses that occurred per second. The value
format is a 4-byte integer.
Requests/Sec The number of Autodiscover service requests that are currently processed per second. The
value format is a 4-byte integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value format is an alphanumeric string with a
maximum of 64 characters.
Timestamp The time when data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
Total Requests The total number of Autodiscover service requests that have been processed since the
service was started. The value format is a 4-byte integer.
MS Exchange Availability Service attributes
This attribute group monitors the Availability service on the Microsoft Exchange Server. The Availability
service provides free or busy information to the clients to improve scheduling activities for meetings and
calendars.
Note: This attribute group is available in Exchange Server 2007, or later. This attribute group is a single
instance attribute group.
Availability Requests/Sec The number of free or busy requests that are processed per second. The value
format is a 4-byte integer. A free or busy request can query multiple mailboxes.
Average Free Busy Request Processing Time The average time (in seconds) that is taken to process a free
or busy request. The value format is a 4-byte float. A free or busy request can query multiple mailboxes.
Average Mailboxes Processed Per Request The average number of mailboxes that are currently
processed per request. The value format is a 4-byte float.
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Client Reported Failures AutoDiscover Failures The total number of free or busy requests that have
been reported by the clients, and that have failed since the service was started because the Autodiscover
service failed. The value format is a 4-byte integer.
Client Reported Failures Connection Failures The total number of free or busy requests that have been
reported by the clients, and that have failed because the clients could not connect to the Client Access
Server since the service was started. The value format is a 4-byte integer.
Client Reported Failures Total The total number of free or busy requests that have been reported by the
clients, and that have failed since the service was started. The value format is a 4-byte integer.
Client Reported Failures Partial Other Failures The total number of free or busy requests that have been
reported by the clients, and that have failed because of the partial or other failures since the service was
started. The value format is a 4-byte integer.
Client Reported Failures Timeout Failures The total number of free or busy requests that have been
reported by the clients, and that have failed because the requests timed out since the service was started.
The value format is a 4-byte integer.
Current Requests The current number of requests that are being processed. The value format is a 4-byte
integer.
Public Folder Queries/Sec The number of mailboxes for which free or busy information is requested per
second from the public folders. The value format is a 4-byte integer.
Public Folder Request Failures/Sec The number of requests that failed per second to retrieve the free or
busy status of public folders. The value format is a 4-byte integer.
Successful Client Reported Requests Total The total number of free or busy requests that have been
reported by the clients, and that have been processed since the service was started. The value format is a
4-byte integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value format is an alphanumeric string with a
maximum of 64 characters.
Timestamp The time when data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Calendar Attendant attributes
This attribute group monitors the activities of the Calendar Attendant on the Microsoft Exchange Server.
Note: This attribute group is available in Exchange Server 2007, or later. This attribute group is a
single-instance attribute group.
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91
Average Calendar Attendant Processing Time The average time that is required for the Calendar
Attendant to process requests. The value format is a 4-byte float.
Meeting Cancellations The total number of meeting requests that have been cancelled by the Calendar
Attendant since the service was started. The value format is a 4-byte integer.
Meeting Messages Deleted The total number of meeting messages that have been deleted by the
Calendar Attendant since the service was started. The value format is a 4-byte integer.
Meeting Messages Processed The total number of meeting messages that have been processed by the
Calendar Attendant since the service was started. The value format is a 4-byte integer.
Meeting Requests Invitations The total number of meeting invitations that have been processed by the
Calendar Attendant since the service was started. The value format is a 4-byte integer.
Meeting Responses The total number of meeting responses that have been processed by the Calendar
Attendant since the service was started. The value format is a 4-byte integer.
Requests Failed The total number of requests that the Calendar Attendant failed to process since the
service was started. The value format is a 4-byte integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value format is an alphanumeric string with a
maximum of 64 characters.
Timestamp The time when data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Connection Filtering Agent attributes
This attribute group represents MS Exchange Connection Filtering Agent statistics activity.
Note: This attribute group is available in Exchange Server 2007, or later. This attribute group is a single
instance attribute group.
Connections on IP Allow List/Sec The number of connections on the IP allow list per second.
Connections on IP Allow List Providers/Sec The number of connections on the IP allow list providers
per second. The value format is a 4-byte float.
Connections on IP Block List The total number of connections on the IP block list. The value format is a
4-byte integer.
Connections on IP Block List/Sec The number of connections on the IP block list per second.
Connections on IP Block List Providers/Sec The number of connections on the IP block list providers per
second. The value format is a 4-byte float.
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Messages with Originating IP on IP Allow List/Sec The number of messages with an originating IP
address on the IP allow list each second.
Messages with Originating IP on IP Block List The total number of messages with originating IP on the
IP block list. The value format is a 4-byte integer.
Messages with Originating IP on IP Block List/Sec The number of messages with an originating IP
address on the IP block list per second.
Messages with Originating IP on IP Block List Providers/Sec The number of messages with originating
IP on the IP block list providers per second. The value format is a 4-byte float.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Content Filter Agent attributes
This attribute group represents MS Exchange Content Filter Agent statistics.
Note: This attribute group is available in Exchange Server 2007, or later. This attribute group is a single
instance attribute group.
Changes in Messages Bypassed Scanning The number of messages that were bypassed by the content
filter (according to configuration) in that sampling interval. The agent resets the attribute to its initial
value on the startup of the Exchange Server.
Change in Messages Bypassed Scanning organization-wide safe sender The number of messages that
were bypassed by the content filter due to an organization-wide safe sender, in that sampling interval.
The agent resets the attribute to its initial value on the startup of the Exchange Server.
Messages Bypassed Scanning The total number of messages that bypass scanning.
Messages Bypassed Scanning organization wide safe sender The total number of messages that bypass
scanning due to an organization-wide safe sender.
Messages Deleted The total number of messages that are deleted by the Content Filter Agent. The value
format is a 4-byte integer.
Messages Outlook Postmark not validated The number of messages that include an Outlook email
postmark property and are not validated successfully.
Messages Outlook Postmark validated successfully The number of messages that include an Outlook
email postmark property and are validated successfully.
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Messages Quarantined The total number of messages that are quarantined by the Content Filter Agent.
The value format is a 4-byte integer.
Messages Rejected The total number of messages that are rejected by the Content Filter Agent. The value
format is a 4-byte integer.
Messages Scanned The total number of messages scanned by the Content Filter Agent. The value format
is a 4-byte integer.
Messages Scanned /Second The number of messages that are scanned per second.
Messages with SCL 0 The total number of messages that are assigned an SCL rating of 0. The value
format is a 4-byte integer.
Messages with SCL 1 The total number of messages that are assigned an SCL rating of 1. The value
format is a 4-byte integer.
Messages with SCL 2 The total number of messages that are assigned an SCL rating of 2. The value
format is a 4-byte integer.
Messages with SCL 3 The total number of messages that are assigned an SCL rating of 3. The value
format is a 4-byte integer.
Messages with SCL 4 The total number of messages that are assigned an SCL rating of 4. The value
format is a 4-byte integer.
Messages with SCL 5 The total number of messages that are assigned an SCL rating of 5. The value
format is a 4-byte integer.
Messages_with_SCL_6 The total number of messages that are assigned an SCL rating of 6. The value
format is a 4-byte integer.
Messages with SCL 7 The total number of messages that are assigned an SCL rating of 7. The value
format is a 4-byte integer.
Messages with SCL 8 The total number of messages that are assigned an SCL rating of 8. The value
format is a 4-byte integer.
Messages with SCL 9 The total number of messages that are assigned an SCL rating of 9. The value
format is a 4-byte integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
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MS Exchange Control Panel (RBAC) attributes
This group of attributes represents Exchange Role-based access.
Note: The attribute group is available in the Exchange Server 2010, or later. This attribute group is a
single instance attribute group.
Activation of Requests/Sec The number of requests that are activated per second in the Exchange
Control Panel. The value format is a 4-byte float.
ASP.NET Request Failures/Sec The current number of ASP.NET requests that failed per second in the
Exchange Control Panel. The value format a 4-byte integer.
Average Active Time of PowerShell Runspaces The average time (in seconds) for which Windows
PowerShell runspaces are active while executing cmdlets in the Exchange Control Panel during the
sampling period. The value format is a 4-byte float.
Average Request Response Time The average time (in milliseconds) for the Exchange Control Panel to
respond to a request during the sampling period. The value format is a 4-byte float.
Average Response Time of Outbound Proxy Requests The average time (in milliseconds) for the
secondary Client Access Server to respond to requests during the sampling period. The value format is a
4-byte float.
Explicit SignOn Inbound Proxy Requests/Sec The current number of explicit SignOn requests that are
received per second from the primary Client Access Server. The value format is a 4-byte integer.
Explicit SignOn Inbound Proxy Sessions/Sec The current number of explicit SignOn inbound proxy
sessions that are loaded per second in the Exchange Control Panel. The value format is a 4-byte integer.
Explicit SignOn Outbound Proxy Requests/Sec The current number of explicit SignOn requests that are
sent per second to the secondary Client Access Server. The value format is a 4-byte integer.
Explicit SignOn Outbound Proxy Sessions/Sec The current number of explicit SignOn outbound proxy
sessions that are loaded per second in the Exchange Control Panel. The value format is a 4-byte integer.
Explicit SignOn Standard RBAC Requests/Sec The current number of requests that are received per
second by the explicit SignOn standard RBAC session. The value format is a 4-byte integer.
Explicit SignOn Standard RBAC Sessions The current number of explicit SignOn standard RBAC
sessions that are loaded in the Exchange Control Panel. The value format is a 4-byte integer.
Explicit SignOn Standard RBAC Sessions/Sec The current number of explicit SignOn standard RBAC
sessions that are loaded per second in the Exchange Control Panel. The value format is a 4-byte integer.
Explicit SignOn Standard RBAC Sessions Total The total number of explicit SignOn standard RBAC
sessions that are loaded in the Exchange Control Panel since the process was started. The value format is
a 4-byte integer.
Inbound Proxy Requests/Sec The current number of requests that are received per second from the
primary Client Access Server. The value format is a 4-byte integer.
Inbound Proxy Sessions/Sec The current number of inbound proxy sessions that are loaded per second
in the Exchange Control Panel. The value format is a 4-byte integer.
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Outbound Proxy Requests/Sec The current number of requests that are sent per second to the secondary
Client Access Server. The value format is a 4-byte integer.
Outbound Proxy Sessions/Sec The current number of outbound proxy sessions that are loaded per
second in the Exchange Control Panel. The value format is a 4-byte integer.
PowerShell Runspace Activations/Sec The number of Windows PowerShell runspaces that are activated
per second in the Exchange Control Panel. The value format is a 4-byte float.
PowerShell Runspaces/Sec The number of Windows PowerShell runspaces that are created per second in
the Exchange Control Panel. The value format is a 4-byte float.
RBAC Sessions The current number of RBAC sessions that are loaded in the Exchange Control Panel
including standard sessions, inbound proxy sessions, and outbound proxy sessions. The value format is a
4-byte integer.
RBAC Sessions Average Creation Time The average time (in seconds) that the Exchange Control Panel
takes to create an RBAC session during the sampling period. The value format is a 4-byte integer.
RBAC Sessions Peak The highest number of RBAC sessions that are simultaneously loaded in the
Exchange Control Panel since the process was started. The value format is a 4-byte integer.
RBAC Sessions Total The total number of RBAC sessions that are loaded in the Exchange Control Panel
since the process was started. The value format is a 4-byte integer.
RBAC Sessions/sec The number of RBAC sessions that are currently loaded per second in the Exchange
Control Panel. The value format is a 4-byte float.
Standard RBAC Requests The number of requests that are currently received by a standard RBAC
session. The value format is a 4-byte integer.
Standard RBAC Requests Peak The highest number of requests that are simultaneously received by a
standard RBAC session since the process was started. The value format is a 4-byte integer.
Standard RBAC Requests Total The total number of requests that are received by a standard RBAC
session since the process was started. The value format is a 4-byte integer.
Standard RBAC Requests/sec The number of requests that are currently received by a standard RBAC
session per second. The value format is a 4-byte float.
Standard RBAC Sessions The number of standard RBAC sessions that are currently loaded in the
Exchange Control Panel. The value format is a 4-byte integer.
Standard RBAC Sessions Peak The highest number of standard RBAC sessions that are simultaneously
loaded in the Exchange Control Panel since the process was started. The value format is a 4-byte integer.
Standard RBAC Sessions Total The total number of standard RBAC sessions that are loaded in the
Exchange Control Panel since the process was started. The value format is a 4-byte integer.
Standard RBAC Sessions/sec The number of standard RBAC sessions that are currently loaded per
second in the Exchange Control Panel. The value format is a 4-byte float.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
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Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Database Availability Group attributes
This group of data represents Exchange Server Database Availability Group.
Note: The attribute group is available in Exchange server 2010, or later. This attribute group is a
multi-instance attribute group.
Activation Preference The numeric value used to break ties during database activation when multiple
database copies meet the same criteria for activating. The value format is a 4-byte integer.
Database Copy Status The copy status of mailbox databases that is available on the monitored node of a
database availability group setup. The value format is an alphanumeric string with a maximum of 60
characters.
DAG Name The name of the database availability group. The value format is an alphanumeric string
with a maximum of 60 characters.
File Share Witness Directory The name of the directory that is used to store the file share witness data.
The value format is an alphanumeric string with a maximum of 384 characters. This directory is located
on a server that is not a member of the database availability group.
Member Count The number of nodes that are the member of a database availability group setup. The
value format is a 4-byte integer.
Mailbox Database Copies The list of mailbox database copies that are available on the monitored node of
a database availability group setup. The value format is an alphanumeric string with a maximum of 332
characters.
Replay Lag Time (Min) The amount of time in minutes, to delay log replay for the database copy.
Witness server name The name of the witness server in a database availability group setup. The value
format is an alphanumeric string with a maximum of 60 characters.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
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HH
Hour
mm
Minute
SS
Second
Truncation Lag Time The amount of time (in minutes) to delay the truncation of log files that have been
replayed into the database copy since the replication service was started. The value format is a 4-byte
integer. The time period starts after the log files are replayed into the database copy.
MS Exchange DB attributes
This group of attributes represents MS Exchange Server Database activity.
Cache Size (MB) The size of system memory (in MB) that the database cache manager uses to hold
frequently used information from the database files to prevent file operations.
If the database cache size seems to be too small for optimal performance and there is very little available
memory on the system (see Memory/Available Bytes), adding more memory to the system may increase
performance. If there is a lot of available memory on the system and the database cache size is not
growing beyond a certain point, the database cache size may be capped at an artificially low limit.
Increasing this limit may increase performance. The value format is a 4-byte integer.
Cache % Hit The percentage of database file page requests that were fulfilled by the database cache
without causing a file operation since the server was started. If the percentage is too low, the database
cache size might be too small. The value format is a decimal.
Cache Page Fault Stalls/Sec The number of page faults per second that cannot be serviced because no
pages are available for allocation from the database cache since the server was started. If this counter is
greater than zero most of the time, the clean threshold might be too low. The value format is a decimal.
Cache Page Faults/Sec The number of database page requests per second that require the database cache
manager to allocate a new page from the database cache since the server was started. If this rate is too
high, the database cache size might be too small. The value format is a decimal.
Cache Size The amount of system memory in kilobytes that the database cache manager used to hold
frequently accessed information from the database files and prevent file operations.
If the database cache size seems to be too small for optimal performance and very little memory is
available on the system, add more memory to the system to increase performance. If a lot of memory is
on the system and the database cache size is not growing beyond a certain point, the database cache size
might be capped at an artificially low limit. Increasing this limit might increase performance. The value
format is a 4-byte integer.
Database Name (Superseded) The name of the database instance. The value format is an alphanumeric
string with a maximum of 60 characters.
Database Name The name of the database instance. The value format is an alphanumeric string with a
maximum of 332 characters.
I/O Database Reads Average Latency The average length of time (in milliseconds) that each database
read operation takes to finish. The value format is a 4-byte integer.
Note: This attribute is available in Microsoft Exchange Server 2007 and 2010.
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I/O Database Reads (Attached) Average Latency The average time (in milliseconds) that is required for
reading data from the attached database. The value format is a 4-byte float. Attached databases are the
databases that are currently active.
Note: This attribute is available in Microsoft Exchange Server 2010, or later.
I/O Database Reads (Recovery) Average Latency The average time (in milliseconds) that is required for
reading data from the database that is used as a backup database. The value format is a 4-byte float. This
database is part of the database availability group.
Note: This attribute is available in Microsoft Exchange Server 2010, or later.
I/O Database Reads/Sec The rate of database read operations. The value format is a 4-byte float.
Note: This attribute is available in Microsoft Exchange Server 2003, version sp2, and later.
I/O Database Writes Average Latency The average length of time (in milliseconds) that database write
operation takes to finish. The value format is a 4-byte integer.
Note: This attribute is available in Microsoft Exchange Server 2007 and 2010.
I/O Database Writes (Attached) Average Latency The average time (in milliseconds) that is required for
writing data to the attached database. The value format is a 4-byte float. Attached databases are the
databases that are currently active.
Note: This attribute is available in Microsoft Exchange Server 2010, or later.
I/O Database Writes (Recovery) Average Latency The average time (in milliseconds) that is required for
writing data to the database that is used as a backup database. The value format is a 4-byte float. This
database is part of the database availability group.
Note: This attribute is available in Microsoft Exchange Server 2010, or later.
I/O Database Writes/Sec The rate of database write operations. The value format is a 4-byte float.
Note: This attribute is available in Microsoft Exchange Server 2003, version sp2, and later.
I/O Log Reads/Sec The rate of log file read operations. The value format is a 4-byte float.
Note: This attribute is available in Microsoft Exchange Server 2003, version sp2, and later.
I/O Log Read Average Latency The average time (in milliseconds) that is required to read a log file. The
value format is a 4-byte float.
Note: This attribute is available in Microsoft Exchange Server 2010, or later.
I/O Log Writes Average Latency The average length of time (in milliseconds) that each log file write
operation takes to finish. The value format is a 4-byte float.
Note: This attribute is available in Microsoft Exchange Server 2007 and 2010.
I/O Log Writes/sec The rate of log file write operations that are completed. The value format is a 4-byte
float.
Note: This attribute is available in Microsoft Exchange Server 2003, version sp2, and later.
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Log Bytes Write/sec The rate at which the bytes are written to the log. The value format is a 4-byte float.
Note: This attribute is available in Microsoft Exchange Server 2007 and 2010.
Log Record Stalls/Sec The number of records that cannot be added to the log buffers per second because
the buffers are full since the server was started. If this counter is greater than zero for most of the time,
the log buffer size might be a bottleneck. The value format is a decimal.
Log Threads Waiting The number of threads waiting for their data to be written to the log to complete
an update of the database since the server was started. If this number is too high, the log might be a
bottleneck. The value format is a 4-byte integer.
Log Writes/Sec The number of times that log buffers are written to the log files per second since the
server was started. If this number approaches the maximum rate for the media that is holding the log
files, the log is a bottleneck. The value format is a decimal.
Pages Converted/Sec The rate at which a database page is converted from an older database format. The
value format is a 4-byte float.
Note: This attribute is not available in Microsoft Exchange Server 2010 SP1, or later. The Enum value is
displayed as Undefined for Microsoft Exchange Server 2010 SP1, or later.
Records Converted/Sec The rate at which a database record is converted from an older database format.
The value format is a 4-byte float.
Note: This attribute is not available in Microsoft Exchange Server 2010 SP1, or later. The Enum value is
displayed as Undefined for Microsoft Exchange Server 2010 SP1, or later.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Table Open Cache % Hit The percent of operations that return a handle to a previously opened table
since the server was started. The value format is a decimal.
Table Open Cache Hits/Sec The number of OpenTable operations per second that were issued on tables
that were previously opened since the server was started. The value format is a decimal.
Table Open Cache Misses/Sec The number of OpenTable operations per second that were issued on
tables that were not previously opened since the server was started. The value format is a decimal.
Table Opens/Sec The total number of issued OpenTable operations per second since the server was
started. The value format is a decimal.
Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
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Version Buckets Allocated The total number of buckets that are allocated.
Note: This attribute is available only in Microsoft Exchange Server 2007 and 2010.
MS Exchange DB Instance attributes
This group of data provides details about the Exchange database.
Database Instance Name Exchange database name. The value format is an alphanumeric string with a
maximum of 384 characters.
I/O Database Reads/Sec The number of times the database read operations are completed per second.
The value format is a 4-byte float.
Note: This attribute is available in Microsoft Exchange Server 2003, version SP2, and later.
I/O Database Reads Average Latency The average length of time (in milliseconds) taken per database
read operation.
Note: This attribute is available in Microsoft Exchange Server 2007 and 2010.
I/O Database Writes/Sec The number of times the database write operations are completed per second.
The value format is a 4-byte float.
Note: This attribute is available in Microsoft Exchange Server 2003, version SP2, and later.
I/O Database Writes Average Latency The average length of time (in milliseconds) taken per database
write operation.
Note: This attribute is available in Microsoft Exchange Server 2007 and 2010.
I/O Log Reads/Sec The rate of log file read operations.
Note: This attribute is available in Microsoft Exchange Server 2003, version sp2, and later.
I/O Log Writes Average Latency The average length of time (in milliseconds) spent per log file write
operation. The value format is a 4-byte integer.
Note: This attribute is available in Microsoft Exchange Server 2007 and 2010.
I/O Log Writes/Sec The rate of log file write operations. The value format is a 4-byte integer.
Note: This attribute is available in Microsoft Exchange Server 2003, version SP2, and later.
Log Bytes Write/Sec The rate at which bytes are written to the log. The value format is a 4-byte integer.
Note: This attribute is available in Microsoft Exchange Server 2007 and 2010.
Log Files Generated The total number of log files that are generated by an instance since the log files
were last initialized. The value format is a 4-byte integer.
Log Generation Checkpoint Depth The number of transaction log files that must be added or committed
to the Exchange Server Edition (ESE) database. The value format is a 4-byte integer.
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Log Record Stalls/Sec The number of log records that are not added to the log buffers per second
because they are full. If this counter is non-zero most of the time, the log buffer size can become a
bottleneck. The value format is a 4-byte float.
Log Threads Waiting The number of threads that are waiting for the data to be written to the log to
finish an update of the database. If the number is too high, the log becomes a bottleneck. The value
format is a 4-byte integer.
Log Writes/Sec The number of times the log buffers are written to the log files per second. If this number
approaches the maximum write rate for the media holding the log files, the log becomes a bottleneck.
The value format is a 4-byte float.
Pages Converted/Sec The rate at which a database page is converted from an older database format. The
value format is a 4-byte float.
Note: This attribute is not available in Microsoft Exchange Server 2010 SP1, or later. The Enum value is
displayed as Undefined for Microsoft Exchange Server 2010 SP1, or later.
Records Converted/Sec The rate at which a database record is converted from an older database format.
The value format is a 4-byte float.
Note: This attribute is not available in Microsoft Exchange Server 2010 SP1, or later. The Enum value is
displayed as Undefined for Microsoft Exchange Server 2010 SP1, or later.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Table Open Cache % Hit The percentage of database tables that are opened by using cached schema
information. If this percentage is low, the table cache size can be small too. The value format is a 4-byte
float.
Table Open Cache Hits/Sec The number of database tables that are opened by using cached schema
information per second. If this rate is low, the table cache size can be small too. The value format is a
4-byte float.
Table Open Cache Misses/Sec The number of database tables that are opened without using cached
schema information per second. If this rate is too high, the table cache size can be small too. The value
format is a 4-byte float.
Table Opens/sec The number of database tables that are opened per second. The value format is a 4-byte
float.
Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
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Version buckets allocated The total number of version buckets that are allocated. The value format is a
4-byte integer.
Note: This attribute is available only in Microsoft Exchange Server 2007 and 2010.
MS Exchange Delivery DSN
This attribute group monitors the delivery status notifications (DSN) for messages that are sent to the
Mailbox Transport Delivery service on the Exchange Server. DSN messages provide non-delivery reports
and other status messages to message senders.
Note: This attribute group is available in Exchange Server 2013. This attribute group is a multi-instance
attribute group.
Delay DSNs The total number of delay DSN messages that were generated since the service was started.
A delay DSN message is generated after each message delivery failure. The value format is a 4-byte
integer.
Delivered DSNs The total number of DSN messages that were generated for the completed message
deliveries since the service was started. The value format is a 4-byte integer.
DSN Type The type of DSN. The value format is an alphanumeric string with a maximum of 600
characters.
Expanded DSNs The total number of expanded DSN messages that were generated since the service was
started. The value format is a 4-byte integer.
Failure DSNs in Last Hour that can be Alerted The number of failure DSN messages that can be alerted
within the last hour because of message delivery failures. The value format is a 4-byte integer.
Failure DSNs Total The total number of failure DSN messages that were generated because of message
delivery failures since the service was started. The value format is a 4-byte integer.
Last Hour Delayed DSNs The number of delay DSN messages that are generated within the last hour.
The value format is a 4-byte integer.
Last Hour Failure DSNs The number of failure DSN messages that are generated within the last hour
because of message delivery failures. The value format is a 4-byte integer.
NDRs Generated for Catch-All Recipients The total number of non-delivery reports that were generated
because of non-delivery of messages to the catch-all mailbox recipients since the service was started. The
value format is a 4-byte integer.
Relay DSNs The total number of relay DSN messages that were generated since the service was started.
The value format is a 4-byte integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value format is an alphanumeric string with a
maximum of 64 characters.
Timestamp The time when the data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
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HH
Hour
mm
Minute
SS
Second
MS Exchange DS attributes
This group of attributes represents MS Exchange Server Directory Service activity.
Note: This attribute group is not available in Exchange Server 2013.
AB ANR/Sec The rate at which address book clients perform ambiguous name resolution operations. The
value format is a 4-byte float.
AB Browses/Sec The number of times the Address Book clients perform browse operations per second
after the server started. The format of the value is decimal.
AB Client Sessions The number of connected Address Book client sessions. The value format is a 4-byte
integer.
AB Matches/Sec The rate at which address book clients perform find operations. The value format is a
4-byte float.
AB Property Reads/Sec The rate at which address book clients perform property read operations. The
value format is a 4-byte float.
AB Proxy Lookups/Sec The rate at which proxy clients perform search operations. The value format is a
4-byte float.
AB Searches/Sec The rate at which address book clients perform key search operations. The value format
is a 4-byte float.
DRA Sync Requests Made The number of synchronization requests that are made to the neighbors. The
value format is a 4-byte integer.
DRA Sync Requests Successful The number of synchronization requests that are made to the neighbors
that returned successfully. The value format is a 4-byte integer.
LDAP Active Threads The number of threads that are in use by the LDAP subsystem of the local
directory service. The value format is a 4-byte integer.
LDAP Bind Time The time taken (in milliseconds) for the last successful LDAP bind. The value format is
a 4-byte float.
LDAP Client Sessions The number of connected LDAP client sessions. The value format is a 4-byte
integer.
LDAP Closed Connections/Sec The number of LDAP connections that are closed in the last second. The
value format is a 4-byte float.
LDAP New Connections/Sec The number of new LDAP connections that arrive per second. The value
format is a 4-byte float.
LDAP Searches/Sec The number of times the LDAP clients perform search operations per second after
the server was started. The value format is a decimal.
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LDAP Successful Binds/Sec The number of LDAP Binds per second. The value format is a 4-byte float.
LDAP Writes/Sec The rate at which LDAP clients perform write operations. The value format is a 4-byte
float.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Threads in Use The current number of threads that the directory service is using. This number is
different from the number of threads in the directory service process. This attribute represents the
number of RPC-generated threads that are currently in API calls, and can be used to indicate whether
additional processors could be beneficial. The value format is a 4-byte integer.
Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Event Details attributes
This attribute group monitors the events that are triggered on Exchange Servers.
Note: This attribute group is available in Exchange Server 2003, or later. This attribute group is a
multi-instance attribute group.
Event Age The age (in minutes) of the event since the event was triggered. The value format is a 4-byte
integer.
Event Category The category of the event. The value format is an alphanumeric string with a maximum
of 600 characters.
Event Description The description in the event log. The value format is an alphanumeric string with a
maximum of 3072 characters. The enumeration value for this attribute is N/A (not available).
Event ID The ID of the triggered event. The value format is a 4-byte integer.
Event Log User The name of the user who was logged on when the event occurred. The value format is
an alphanumeric string with a maximum of 332 characters.
Event Source The name of the event source. The value format is an alphanumeric string with a
maximum of 600 characters.
Event Timestamp The time when the event was triggered. The format is MM/DD/YY HH:mm:SS, where
the following measures apply:
MM
Month
DD
Day
YY
Year
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HH
Hour
mm
Minute
SS
Second
Event Type The type of event, such as error, warning, or Failure Audit. The value format is a 4-byte
integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value format is an alphanumeric string with a
maximum of 64 characters.
Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Extensibility Agents attributes
This attribute group monitors the activities of transport agents and the time taken by each agent to
process email messages.
Note: This attribute group is available only in Exchange Server 2007 and 2010. This attribute group is a
multi-instance attribute group.
Average Agent Processing Time The average processing time (in seconds) of the agent per event. The
value format is a 4-byte float.
Extensibility Agent Name The name of the extensibility agent. The value format is an alphanumeric
string with a maximum of 600 characters.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value format is an alphanumeric string with a
maximum of 64 characters.
Timestamp The time when data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
Total Agent Invocations The total number of agent invocations that have occurred since the agent was
started. The value format is a 4-byte integer.
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MS Exchange FDS OAB attributes
This attribute group monitors the activities of the File Distribution Service (FDS) on the Microsoft
Exchange Server that are related to the Office Address Book (OAB).
Note: This attribute group is available only in Exchange Server 2007 and 2010. This attribute group is a
multi-instance attribute group.
Bytes Downloaded The number of bytes that are downloaded by the current download task. The value
format is a 4-byte integer.
FDS OAB Instance Name The name of the FDS OAB instance. The value format is an alphanumeric
string with a maximum of 64 characters.
Download Tasks Completed The number of OAB download tasks that are currently completed. The
value format is a 4-byte integer.
Download Task Queued A numeric value that indicates whether the download task is queued for
execution. The value format is a 4-byte integer. The following table provides the enumeration values of
the attribute:
Enum value
Value
1
Yes
0
No
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value format is an alphanumeric string with a
maximum of 64 characters.
Timestamp The time when data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
Total Bytes To Download The number of bytes that are currently pending to be downloaded by the
current download task. The value format is a 4-byte integer.
MS Exchange IS attributes
This group of data represents MS Exchange Server Information Store activity.
Note: This attribute group is available only in Exchange Server 2007 and 2010. This attribute group is a
single instance attribute group.
Active Anonymous User Count Number of active users. The value format is a 4-byte integer.
Active Connection Count Number of connections that have shown some activity in the last 10 minutes.
The value format is a 4-byte integer.
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Appointment Instances Created The number of appointment instances that are created. The value format
is a 4-byte integer.
Appointment Instances Deleted The number of appointment instances that are deleted. The value format
is a 4-byte integer.
Active User Count Number of user connections that have shown some activity in the last 10 minutes.
The value format is a 4-byte integer.
Anonymous User Count Number of anonymous users that are connected to the information store. The
value format is a 4-byte integer.
Client RPCs attempted The total number of RPCs attempted by the users since the store was started. The
value format is a 4-byte integer.
Client RPCs attempted/Sec The client-reported rate of RPCs attempted by the users since the store was
started. The value format is a 4-byte float.
Client RPCs Failed The number of failed RPCs that are reported by the client since the store was started.
The value format is a 4-byte integer.
Client RPCs Failed/Sec The rate of failed RPCs that is reported by the client since the store was started.
The value format is a 4-byte float.
Client RPCs succeeded The number of successful RPCs that are reported by the client since the store was
started. The value format is a 4-byte integer.
Client RPCs succeeded/sec The rate of successful RPCs that is reported by the client since the store was
started. The value format is a 4-byte float.
Connection Count The number of client processes that are connected to the information store. The value
format is a 4-byte integer.
Database Session Hit Rate Percent hit rate on re-using database sessions since the server was started.
The value format is a decimal.
Note: The value is 0 for Exchange Server 2007.
Exchmem Current Bytes Allocated (MB) The current number bytes (in MB) that is allocated through
Exchmem (excluding virtual allocations). The value format is a 4-byte integer.
Exchmem Current Number of Virtual Allocations The current number of Exchmem allocations that are
directly allocated through virtual memory. The value format is a 4-byte integer.
Exchmem Current Virtual Bytes Allocated (MB) The current number bytes (in MB) that is virtually
allocated through Exchmem. The value format is a 4-byte integer.
Exchmem Maximum Bytes Allocated (MB) The maximum concurrent bytes (in MB) allocated through
Exchmem (excluding virtual allocations). The value format is a 4-byte integer.
Exchmem Maximum Virtual Bytes Allocated (MB) The maximum concurrent bytes (in MB) virtually
allocated through Exchmem. The value format is a 4-byte integer.
Exchmem Number of Additional Heaps The number of Exchmem heaps that are created by the MS
Exchange IS after startup.
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Exchmem Number of heaps with memory errors The total number of Exchmem heaps that were not
allocated due to insufficient available memory.
Exchmem Number of memory errors The total number of Exchmem allocations that cannot be satisfied
by the available memory.
Exchmem Total Number of Virtual Allocations The total number of Exchmem allocations that are
directly allocated from virtual memory. The value format is a 4-byte integer.
Maximum Anonymous Users The maximum number of anonymous users since server startup. The value
format is a 4-byte integer.
Maximum Connections The maximum number of concurrent connections since server startup. The value
format is a 4-byte integer.
Maximum Users The maximum number of concurrent users since server startup. The value format is a
4-byte integer.
Peak Push Notifications Cache Size The maximum size of the Push Notifications Cache. The value
format is a 4-byte integer.
Push Notifications Cache Size The current size of the Push Notifications Cache since the server was
started. The value format is a 4-byte integer.
Push Notifications Generated/Sec The number of times the notifications are sent to clients, who have
registered for notifications of changes to tables in the information store, per second. The value format is a
decimal.
Push Notifications Skipped/Sec The number of push notifications per second that were skipped by
caching at the server. The value format is a decimal.
Read Bytes RPC Clients /Sec The number of times that bytes are read from RPC clients per second since
the server was started. The value format is a decimal.
Recurring Appointment Creation Rate The number of recurring appointments that are created per
second. The value format is a 4-byte float.
Recurring Appointment Deletion Rate The number of recurring appointments that are deleted per
second. The value format is a 4-byte float.
Recurring Appointment Modification Rate The number of recurring appointments that are modified per
second. The value format is a 4-byte float.
RPC Averaged Latency The average RPC latency in milliseconds for the past 1024 packets.
RPC Client Backoff/Sec The rate at which the server notifies a client to withdraw. The value format is a
4-byte float.
RPC Num of Slow Packets The number of RPC packets in the past 1024 packets that have latencies
longer than 2 seconds. The value format is a 4-byte integer.
RPC Operations/Sec The number of times the RPC operations occur per second since the server was
started. The value format is a decimal.
RPC Operations Failed Due to Server Too Busy The number of RPC operations that failed because the
server was too busy since the mailbox store was started. The value format is a 4-byte integer.
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RPC Operations Failed per Second Due to Server Too Busy The number of RPC operations that have
failed per second because the server was too busy. The value format is a 4-byte float.
RPC Packets/Sec The number of times the RPC packets are processed per second since the server was
started. The value format is a decimal.
RPC Requests The number of client requests that are currently being processed by the information store.
The value format is a 4-byte integer.
RPC Requests Peak The maximum number of client requests that were processed simultaneously by the
information store since it was started. The value format is a 4-byte integer.
Single Appointment Creation Rate The number of single instance appointments that are created per
second. The value format is a 4-byte float.
Single Appointment Deletion Rate The number of single instance appointments that are deleted per
second. The value format is a 4-byte float.
Single Appointment Modification Rate The number of single instance appointments that are modified
per second. The value format is a 4-byte float.
Single Appointments Created The number of single instance appointments that are created. The value
format is a 4-byte float.
Single Appointments Deleted The number of single instance appointments that are deleted. The value
format is a 4-byte float.
Single Appointments Modified The number of single instance appointments that are modified. The
value format is a 4-byte float.
Slow QP Threads The number of Query Processor threads that are running unoptimized queries. The
value format is a 4-byte float.
Slow Search Threads The number of search threads that currently run queries, which are not optimized.
The value format is a 4-byte integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
User Count The number of users that are connected to the information store. The value format is a 4-byte
integer.
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Virus Scan Files Cleaned The total number of separate files that are cleaned by a virus scanner. The
value format is a 4-byte integer.
Virus Scan Files Cleaned/Sec The rate at which separate files are cleaned by a virus scanner. The value
format is a 4-byte float.
Virus Scan Files Quarantined The total number of files that are shifted into quarantine by a virus
scanner. The value format is a 4-byte integer.
Virus Scan Files Quarantined/Sec The rate at which separate files are shifted into quarantine by a virus
scanner. The value format is a 4-byte float.
Virus Scan Files Scanned The total number of separate files that are scanned by a virus scanner. The
value format is a 4-byte integer.
Virus Scan Files Scanned/Sec The rate at which separate files are scanned by a virus scanner. The value
format is a 4-byte float.
Virus Scan Folders Scanned in Background The total number of folders that are processed by
background scanning. The value format is a 4-byte integer.
Virus Scan Messages Cleaned The total number of top-level messages that are cleaned by a virus
scanner. The value format is a 4-byte integer.
Virus Scan Messages Cleaned/Sec The rate at which top-level messages are cleaned by a virus scanner.
The value format is a 4-byte float.
Virus Scan Messages Deleted The total number of top-level messages that are deleted upon the request
of a virus scanner. The value format is a 4-byte integer.
Virus Scan Messages Deleted/Sec The rate at which top-level messages are deleted upon the request of a
virus scanner. The value format is a 4-byte float.
Virus Scan Messages Processed The total number of top-level messages that are processed by a virus
scanner. The value format is a 4-byte integer.
Virus Scan Messages Processed/Sec The rate at which top-level messages are processed by a virus
scanner. The value format is a 4-byte float.
Virus Scan Messages Quarantined The total number of top-level messages that are shifted into
quarantine by a virus scanner. The value format is a 4-byte integer.
Virus Scan Messages Quarantined/Sec The rate at which top-level messages are shifted into quarantine
by a virus scanner. The value format is a 4-byte float.
Virus Scan Messages Scanned in Background The total number of messages that are processed by
background scanning. The value format is a 4-byte integer.
Virus Scan Queue Length The number of outstanding requests that are currently queued for virus
scanning. The value format is a 4-byte integer.
VM Largest Block Size The size of the largest free virtual memory block in megabytes.
VM Total 16 MB Free Blocks The total number of free virtual memory blocks that are larger than or
equal to 16 MB.
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VM Total Free Blocks The total number of free virtual memory blocks.
VM Total Large Free Block Bytes The total number of megabytes in free virtual memory blocks that are
larger than or equal to 16 MB.
Write Bytes RPC Clients/Sec The number of times that bytes are written to RPC clients per second since
the server started. The value format is a decimal.
MS Exchange IS Client attributes
This attribute group represents MS Exchange IS Client statistics.
Note: This attribute group is available in Exchange Server 2007, or later. This attribute group is a
multi-instance attribute group.
Client Name The name of the client instance.
JET Log Records/Sec The rate at which the database log records are generated while processing requests
for the client. The value format is a 4-byte float.
JET Pages Read/Sec The rate at which the database pages are read from disk while processing requests
for the client. The value format is a 4-byte float.
LDAP Reads/Sec The number of LDAP read operations that are performed per second while processing
client requests. The value format is a 4-byte float.
Note: This attribute is not available in Exchange Server 2013. The Undefined enumeration value is
displayed on the Tivoli Enterprise Portal for Exchange Server 2013.
LDAP Searches/Sec The number of LDAP search operations that are performed per second while
processing client requests. The value format is a 4-byte float.
RPC Average Latency The average server RPC latency in milliseconds for the past 1024 packets.
RPC Bytes Received/Sec The number of times that bytes are received from RPC clients per second.
RPC Bytes Sent/Sec The number of times that bytes are sent to RPC clients per second.
RPC Packets/Sec The number of times that the RPC packets are processed per second.
RPC Operations/Sec The number of RPC operations that are currently requested per second from the
server. The value format is a 4-byte float.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
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SS
Second
MS Exchange IS HA Active Database attributes
This attribute group monitors the availability of active mailbox databases on the Exchange Server.
Note: This attribute group is available in Exchange Server 2013. This attribute group is a multi-instance
attribute group.
Average Emit And Send Latency The average latency (in seconds) for processing messages that are sent
to the network. The value format is 4-byte float.
Average Emit Latency The average latency (in seconds) for processing messages. The value format is a
4-byte float.
Block Mode Replication Overflows The total number of transitions that occurred out of the continuous
replication - block mode because of the transmit queue overflow. The value format is a 4-byte integer.
Compression Enabled A numeric value that indicates whether log data is compressed before it is sent to
the passive database copies. The value format is a 4-byte integer. The following table provides the
enumeration values for the attribute:
External value
Internal value
Yes
1
No
0
Current Log Generation Number The generation sequence number of the last log file that is sent by the
active database copy. The value format is a 4-byte integer.
Emit Calls/Sec The number notifications that are generated per second to replicate log files. The value
format is a 4-byte integer.
Log Generation Rate The amount of log data that is generated per second. The value format is a 4-byte
float.
Mailbox Database Name The name of the mailbox database. The value format is an alphanumeric string
with a maximum of 600 characters.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value format is an alphanumeric string with a
maximum of 64 characters.
Timestamp The time when the data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
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Total Bytes Input to Compression The total amount of data (in bytes) that was compressed before
replication since the service was started. The value format is a 4-byte float.
Total Bytes Output from Compression The total amount of compressed data (in bytes) that was queued
for replication since the service was started. The value format is a 4-byte float.
Total Emit Calls The total number of times the log data was provided to replicate active mailbox
database copies for high availability since the service was started. The value format is a 4-byte integer.
Total Log Bytes Generated The total amount of log data (in bytes) that was queued for replication since
the service was started. The value format is a 4-byte float.
MS Exchange IS Private attributes
This group of data represents MS Exchange IS Private activity.
Note: This attribute group is available in Exchange Server 2003, 2007 and 2010. This attribute group is a
multi-instance attribute group.
Active Client Logons The number of clients that performed any action within the last 10 minute interval.
The value format is a 4-byte integer.
Average Delivery Time The average time in milliseconds between the submission of a message to the
mailbox store and submission to other storage providers for the last 10 messages. The value format is a
decimal.
Average Local Delivery Time The average time in milliseconds between the submission of a message to
the information store and the delivery to all local recipients on the same server for the last 10 messages.
The value format is a decimal.
Note: This attribute is available only in Exchange Server 2000. The Enum value is displayed as Undefined
for Exchange Server 2003, 2007, and 2010.
Categorization Count The number of categorizations that exist in the private information store.
Categorizations are created when a user creates a filtered view or performs a search. When the
information store must maintain an excessive number of categorizations, performance can be affected.
The value format is a 4-byte integer.
Client Logons The number of clients (including system processes) that are currently logged on. The value
format is a 4-byte integer.
Event History Deletes The number of events that are deleted from the event history of the mailbox store
since the start of the mailbox store. The value format is a 4-byte integer.
Event History Deletes/Sec The rate at which the events are deleted from the event history of the mailbox
store. The value format is a 4-byte float.
Event History Reads The number of events that are read from the event history of the mailbox store
since the start of the mailbox store. The value format is a 4-byte integer.
Event History Reads/Sec The rate at which the events are read from the event history of the mailbox
store. The value format is a 4-byte float.
Event History Writes The number of events that are written to the event history of the mailbox store
since the start of the mailbox store. The value format is a 4-byte integer.
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Event History Writes/Sec The rate at which the events are written to the event history of the mailbox
store. The value format is a 4-byte float.
Folder Opens/Sec The number of times that requests to open folders are submitted to the information
store per second since the server was started. The value format is a decimal.
Local Deliveries Total number of messages delivered locally since the server was started. The value
format is a 4-byte integer.
Local delivery rate The Rate at which messages are delivered locally since the server started. The format
of the value is decimal.
Logon Operations/Sec The rate of Logon requests in the mailbox store. The value format is a 4-byte float.
Mailbox IS Database Percent Space Used The percent of the total space the Mailbox Database is using.
Mailbox Information Store Database takes up a percentage of the total Information Store space used. The
value format is a 4-byte integer.
Mailbox IS Percent Growth Mailbox Information Store growth percentage since the last interval sample
was performed. The value format is a 4-byte integer.
Mailbox IS Size The size of the mailbox information store in megabytes. Information Store maintains the
messaging databases that contain all server-based mailboxes. Messaging databases are managed in
storage groups and include transaction log files, a MAPI-based database file, and a streaming database.
The value format is a 4-byte integer.
Mailbox Name The name of the mailbox. The value format is an alphanumeric string with a maximum
of 600 characters.
Mailbox Store Distinguished Name The distinguished name of the mailbox database. The value format
is an alphanumeric string with a maximum of 3072 characters.
Mailbox Store State Reports if the Mailbox Store is either mounted or demounted. The Mailbox Store can
be demounted for maintenance. The value format is a 4-byte integer. The following values are possible:
External value
Internal value
Mounted
0
Dismounted
1
Message Opens/Sec The number of times that requests to open messages are submitted to the
information store per second since the server was started. The value format is a decimal.
Messages Queued For Submission The current number of submitted messages that are not processed by
transport. The value format is a 4-byte integer.
Message Recipients Delivered The total number of recipients that have received a message since server
startup. The value format is a 4-byte integer.
Message Recipients Delivered/min The number of messages that recipients receive per minute since the
server was started. The value format is a decimal. The Enum value is displayed as Undefined for
Microsoft Exchange Server 2003 and 2007.
Messages Delivered The total number of messages delivered to all recipients since server startup. The
value format is a 4-byte integer.
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Messages Delivered/min The number of messages delivered to all recipients per minute since the server
was started. The value format is a decimal.
Note: This attribute is available only in Exchange Server 2000 and 2003. The Enum value is displayed as
Undefined for Exchange Server 2007.
Messages Sent The total number of messages that were sent to the transport since server startup. The
value format is a 4-byte integer.
Messages Sent/min The number of messages sent to the transport per minute since the server was
started. The value format is a decimal.
Messages Submitted The total number of messages that clients submitted since server startup. The value
format is a 4-byte integer.
Messages Submitted/min The number of messages submitted by the clients per minute since the server
was started. The value format is a decimal.
Peak Client Logons The maximum number of concurrent client logons since the service was started. The
value format is a 4-byte integer.
Receive Queue Size The number of messages in the private information store receive queue. The value
format is a 4-byte integer.
Note: This attribute is available only in Microsoft Exchange Server 2000, 2003, and 2007, not on Microsoft
Exchange Server 2010.
RPC Average Latency The average time (in milliseconds) of the database RPC latency for the last 1024
packets. The value format is a 4-byte float.
Search Task Rate The number of search tasks that are created per second. The value format is a 4-byte
float.
Send Queue Size The number of messages in the send queue of the private information store. The value
format is a 4-byte integer. The Enum value is displayed as Undefined for Microsoft Exchange Server 2007
and 2010.
Note: This attribute is available only on Microsoft Exchange Server 2000 and 2003, not on Microsoft
Exchange Server 2007 and 2010. The Enum value is displayed as Undefined for Microsoft Exchange Server
2007 and 2010.
Single Instance Ratio The average number of references to each message in the mailbox store since the
server was started. The value format is a decimal with a valid range from 1 to 2.
Note: This attribute is available only on Microsoft Exchange Server 2000, 2003, and 2007, not on
Microsoft Exchange Server 2010.
Slow FindRow Rate The rate at which the slower findrow must be used in the mailbox store. The value
format is a 4-byte float.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
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MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
Total Count of Recoverable Items The total number of items retained for Item Recovery since the server
was started. The value format is a 4-byte integer.
Total Size of Recoverable Items The total size in kilobytes of items retained for Item Recovery since the
server was started. The value format is a 4-byte integer.
MS Exchange IS Public attributes
This group of data represents MS Exchange IS Public activity.
Note: If public folder database is demounted, then the value for all the attributes will be displayed as 0.
Active Client Logons The number of clients that are currently logged on. The value format is a 4-byte
integer.
Average Delivery Time The average time in seconds between the submission of a message to the public
folder store and submission to other storage providers for the last 10 messages. The value format is a
decimal.
Average Local Delivery Time The average time in seconds between the submission of a message to the
public folder store and the delivery to all local recipients (recipients on the same server) for the last 10
messages. The value format is a decimal.
Note: This attribute is available only on Microsoft Exchange Server 2000, not on Microsoft Exchange
Server 2003, 2007, and 2010. The Enum value is displayed as Undefined for Microsoft Exchange Server
2003, 2007, and 2010.
Categorization Count The number of categorizations that exist in the information store. Categorizations
are created when a user creates a filtered view or performs a search. When the information store must
maintain an excessive number of categorizations, performance can be affected. The value format is a
4-byte integer.
Client Logons The total number of client logons since server startup. The value format is a 4-byte integer.
Event History Deletes The number of events deleted from the event history of the public store since the
start of the public store. The value format is a 4-byte integer.
Event History Deletes/Sec The rate at which events are deleted from the event history of the public store.
The value format is a 4-byte float.
Event History Reads The number of events that are read from the event history of the public store since
the start of the public store. The value format is a 4-byte integer.
Event History Reads/Sec The rate at which events are read from the event history of the public store. The
value format is a 4-byte float.
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Event History Writes The number of events that are written to the event history of the public store since
the start of the public store. The value format is a 4-byte integer.
Event History Writes/Sec The rate at which events are written to the event history of the public store.
The value format is a 4-byte float.
Folder opens/Sec The number of times that requests to open folders are submitted to the information
store per second since the server was started. The value format is a decimal.
Logon Operations/Sec The rate of Logon requests in the public store. The value format is a 4-byte float.
Message Opens/Sec The number of times that requests to open messages are submitted to the
information store per second since the server was started. The value format is a decimal.
Messages Queued For Submission The current number of submitted messages that are not processed by
transport. The value format is a 4-byte integer.
Message Recipients Delivered The total number of recipients that have received a message since server
startup. The value format is a 4-byte integer.
Message Recipients Delivered/min The number of messages that recipients receive per minute since the
server was started. The value format is a decimal.
Message Submitted/min The number of messages that are submitted by clients per minute since the
server was started. The value format is a decimal. For Microsoft Exchange 2003 environments the
following value is possible:
External value
Internal value
Undefined
-1
Messages Delivered The total number of messages delivered to all recipients since server startup. The
value format is a 4-byte integer.
Messages Delivered/min The number of messages delivered to all recipients per minute since the server
was started. The value format is a decimal.
Note: This attribute is available only on Microsoft Exchange Server 2000 and 2003, not on Microsoft
Exchange Server 2007. The Enum value is displayed as Undefined for Microsoft Exchange Server 2007.
Messages Sent The total number of messages sent to other storage providers since server startup. The
value format is a 4-byte integer.
Messages Sent/min The number of messages sent to other storage providers per minute since the server
was started. The value format is a decimal.
Messages Submitted The total number of messages submitted by clients since server startup. The value
format is a 4-byte integer.
Name The name of Microsoft Exchange public folder store. The value format is an alphanumeric string
with a maximum of 600 characters.
Number of messages expired from public folders Number of messages expired from public folders since
the server was started. The value format is a 4-byte integer.
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Peak Client Logons The maximum number of concurrent client logons since server startup. The value
format is a 4-byte integer.
Public Folder Distinguished Name The distinguished name of the Public Folder database. The value
format is an alphanumeric string with a maximum of 3072 characters.
Public IS Database Percent Space Used Public Folder Database takes up a percentage of the total
Information Store space used. This attribute reports what percent of the total space the Public Folder
Database is using. The value format is a 4-byte integer.
Public IS Percent Growth Public Folder growth percentage since the last interval sample was performed.
The value format is a 4-byte integer.
Public IS Size Size of Public Information Store which maintains the messaging databases that contain all
server-based public folders. Public Folder databases are managed in storage groups and include
transaction log files. This reports the size of the Public Folder Information size in megabytes. The value
format is a 4-byte integer.
Public Store State This attribute reports if the Public Folder is mounted or demounted. Public Folder can
be demounted for maintenance. The value format is a 4-byte integer. The following values are possible:
External values
Internal values
Mounted
0
Dismounted
1
Receive Queue Size The number of messages in the receive queue of the public information store. The
value format is a 4-byte integer.
Note: This attribute is available only on Microsoft Exchange Server 2000, 2003, and 2007, not on
Microsoft Exchange Server 2010.
Replication Folder Changes Received The number of changes in the replication folder that are copied
from other servers since the service was started. The value format is a 4-byte integer.
Replication Folder Changes Sent The number of messages that are copied due to public folder hierarchy
changes that are sent to other servers since the service was started. The value format is a 4-byte integer.
Replication Receive Queue Size The number of copied messages that are to be processed. The value
format is a 4-byte integer.
Send Queue Size The number of messages in the send queue of the public information store. The value
format is a 4-byte integer.
Note: This attribute is available only on Microsoft Exchange Server 2000 and 2003, not on Microsoft
Exchange Server 2007 and 2010. The Enum value is displayed as Undefined for Microsoft Exchange Server
2007 and 2010.
Single Instance Ratio The average number of references to each message in the public store. Valid values
range from 1 to 2. The value format is a decimal.
Note: This attribute is available only on Microsoft Exchange Server 2000, 2003, and 2007, not on
Microsoft Exchange Server 2010.
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System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
Total Count of Recoverable Items The total number of items retained for Item Recovery since the server
was started. The value format is a 4-byte integer.
Total Size of Recoverable Items The total size in kilobytes of items retained for Item Recovery since the
server was started. The value format is a 4-byte integer.
MS Exchange IS Public Replication attributes
This group of data represents MS Exchange IS Public Replication activity.
Name The name of the Microsoft Exchange IS Public Replication instance. The value format is an
alphanumeric string with a maximum of 600 characters.
Replication Backfill Data Messages Received The number of replication messages received from other
servers in response to backfill requests since server startup. The value format is a 4-byte integer.
Replication Backfill Data Messages Sent The number of replication messages sent in response to backfill
requests from other servers since server startup. The value format is a 4-byte integer.
Replication Backfill Requests Received The number of backfill request replication messages that were
received from other servers since server startup. The value format is a 4-byte integer.
Replication Backfill Requests Sent The number of backfill request replication messages that were sent to
other servers since server startup. The value format is a 4-byte integer.
Replication Folder Changes Received The number of folder changes that were replicated from other
servers since server startup. The value format is a 4-byte integer.
Replication Folder Changes Sent The number of replication messages due to public folder hierarchy
changes that were sent to other servers since server startup. The value format is a 4-byte integer.
Replication Folder Data Messages Received The number of replication messages due to changes to items
in public folders that were received from other service since server startup. The value format is a 4-byte
integer.
Replication Folder Data Messages Sent The number of replication messages due to changes to items in
public folders that were sent to other servers since server startup. The value format is a 4-byte integer.
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Replication Folder Tree Messages Received The number of replication messages due to public folder
hierarchy changes that were received from other servers since server startup. The value format is a 4-byte
integer.
Replication Folder Tree Messages Sent The number of replication messages due to public folder
hierarchy changes that were sent to other servers since server startup. The value format is a 4-byte
integer.
Replication Message Changes Received The number of changes to items in public folders that were
received from other servers since server startup. The value format is a 4-byte integer.
Replication Message Changes Sent The number of changes to items in public folders that were
replicated to other servers since server startup. The value format is a 4-byte integer.
Replication Messages Received The total number of replication messages received from other servers
since server startup. The value format is a 4-byte integer.
Replication Messages Sent The total number of replication messages that were sent to other servers since
server startup. The value format is a 4-byte integer.
Replication Status Messages Received The number of replication status request or response messages
that were received from other servers since server startup. The value format is a 4-byte integer.
Replication Status Messages Sent The number of replication status request or response messages that
were sent to other servers since server startup. The value format is a 4-byte integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange IS Store attributes
This attribute group monitors the Information Store activities on the Exchange Server.
Note: This attribute group is available in Exchange Server 2013, or later. This attribute group is a
multi-instance attribute group.
Active Mailboxes The number of mailboxes that are currently active. The value format is a 4-byte integer.
AddressInfo Cache Lookups/Sec The number of times the AddressInfo cache is currently accessed per
second. The value format is a 4-byte integer.
AddressInfo Cache Misses/Sec The number of cache access attempts per second when the required data
was not found in the AddressInfo cache. The value format is a 4-byte integer.
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Async Notification Calls in RPC Pools The number of asynchronous notification calls that are currently
waiting to be processed in all the RPC context handle pools. The value format is a 4-byte integer.
DatabaseInfo Cache Lookups/Sec The number of times the DatabaseInfocache is currently accessed per
second. The value format is a 4-byte integer.
DatabaseInfo Cache Misses/Sec The number of cache access attempts per second when the required data
was not found in the DatabaseInfo cache. The value format is a 4-byte integer.
DistributionListMembership Cache Lookups/Sec The number of times the DistributionListMembership
cache is currently accessed per second. The value format is a 4-byte integer.
DistributionListMembership Cache Misses/Sec The number of cache access attempts per second when
the required data was not found in the DistributionListMembership cache. The value format is a 4-byte
integer.
Folders Created/Sec The number of folders that are currently created per second in the Information Store.
The value format is a 4-byte integer.
Folders Deleted/Sec The number of folders that are currently deleted per second in the Information
Store. The value format is a 4-byte integer.
Folders Opened/Sec The number of folders that are currently opened per second in the Information
Store. The value format is a 4-byte integer.
LogicalIndex Cache Hits/Sec The number of cache access attempts per second when the required data
was found in the LogicalIndex cache. The value format is a 4-byte integer.
Logical IndexCache Lookups/Sec The number of times the LogicalIndex cache is currently accessed per
second. The value format is a 4-byte integer.
LogicalIndex Cache Misses/Sec The number of cache access attempts per second when the required data
was not found in the LogicalIndex cache. The value format is a 4-byte integer.
MailboxInfo Cache Hits/Sec The number of cache access attempts per second when the required data
was found in the MailboxInfo cache. The value format is a 4-byte integer.
MailboxInfo Cache Lookups/Sec The number of times the MailboxInfo cache is currently accessed per
second. The value format is a 4-byte integer.
MailboxInfoCache Misses/Sec The number of cache access attempts per second when the required data
was not found in the MailboxInfo cache. The value format is a 4-byte integer.
Mailbox Database Name The name of the mailbox database. The value format is an alphanumeric string
with a maximum of 600 characters.
Mailbox Database Percent Growth The percentage of Information Store growth since the last query was
processed. The value format is a 4-byte integer.
Mailbox Database Percent Space Used The percentage of Information Store space that is currently used
by the mailbox database. The value format is a 4-byte integer.
Mailbox Database Size The current size (in MB) of the mailbox databases in the Information Store. The
value format is a 4-byte integer.
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Mailbox Database State The state of the mailbox store, such as mounted or dismounted. The following
table provides the enumeration values of the attribute:
External value
Internal value
Mounted
0
Dismounted
1
N/A
2
Mailbox Database Distinguished Name The distinguished name of the mailbox database. The value
format is an alphanumeric string with a maximum of 2000 characters.
Mailbox Level Maintenance Items The number of mailbox maintenance items. The value format is a
4-byte integer.
Mailbox Level Maintenances/Sec The number of maintenance tasks that are currently completed per
second for the mailbox. The value format is a 4-byte integer.
MAPI Messages Created/Sec The number of MAPI messages that are currently created per second in the
database. The value format is a 4-byte integer.
MAPI Messages Modified/Sec The number of MAPI messages that are currently modified per second in
the database. The value format is a 4-byte integer.
MAPI Messages Opened/Sec The number of MAPI messages that are currently opened per second in the
database. The value format is a 4-byte integer.
Messages Created/Sec The number of messages that are currently created per second in the top-level
folders of the Information Store. The value format is a 4-byte integer.
Messages Deleted/Sec The number of messages that are currently deleted per second in the top-level
folders of the Information Store. The value format is a 4-byte integer.
Messages Delivered/Sec The number of messages that are currently delivered per second to the database.
The value format is a 4-byte integer.
Messages Opened/Sec The number of messages that are currently opened per second in the top-level
folders of the Information Store. The value format is a 4-byte integer.
Messages Submitted/Sec The number of messages that are currently submitted per second from the
database. The value format is a 4-byte integer.
Messages Updated/Sec The number of messages that are currently updated per second in the top-level
folders of the Information Store. The value format is a 4-byte integer.
Number of Active RPC Context Handle Pools The number of RPC context handle pools that are
currently active. The value format is a 4-byte integer.
OrganizationContainer Cache Hits/Sec The number of cache access attempts per second when the
required data was found in the OrganizationContainer cache. The value format is a 4-byte integer.
OrganizationContainer Cache Lookups/Sec The number of times the OrganizationContainer cache is
currently accessed per second. The value format is a 4-byte integer.
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OrganizationContainer Cache Misses/Sec The number of cache access attempts per second when the
required data was not found in the OrganizationContainer cache. The value format is a 4-byte integer.
Percent RPC Requests The percentage of MAPI RPC requests that are currently being processed. The
value format is a 4-byte integer.
Quarantined Mailbox Count The number of mailboxes that are currently quarantined per database. The
value format is a 4-byte integer.
RPC Average Latency The average time (in milliseconds) of the MAPI RPC latency. The value format is a
4-byte integer.
RPC Operations/Sec The number of RPC operations that are currently processed per second. The value
format is a 4-byte integer.
RPC Packets/Sec The number of RPC packets that are currently processed per second. The value format
is a 4-byte integer.
RPC Pool Context Handles The number of RPC context handles that are currently available in all the
RPC context handle pools. The value format is a 4-byte integer.
RPC Requests The number of MAPI RPC requests that are currently running. The value format is a
4-byte integer.
Search Queries/Sec The number of search queries that are currently processed per second on the
database. The value format is a 4-byte integer.
Search Results/Sec The number of search results that are currently generated per second during the
database search operations. The value format is a 4-byte integer.
Subobjects Cleaned/Sec The number of message attachments or embedded messages that are currently
cleaned per second. The value format is a 4-byte integer.
Subobjects Created/Sec The number of message attachments or embedded messages that are currently
created per second. The value format is a 4-byte integer.
Subobjects Deleted/Sec The number of message attachments or embedded messages that are currently
deleted per second. The value format is a 4-byte integer.
Subobjects Opened/Sec The number of message attachments or embedded messages that are currently
opened per second. The value format is a 4-byte integer.
Subobjects Searches/Sec The number of search operations that are currently completed per second on the
database. The value format is a 4-byte integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value format is an alphanumeric string with a
maximum of 64 characters.
Timestamp The time when data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
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HH
Hour
mm
Minute
SS
Second
Total Search Queries Completed in More Than 60 Seconds The number of search queries that are
currently processed per database, and for which the processing time was greater than 60 seconds. The
value format is a 4-byte integer.
Total Search Queries Completed in Less Than 1 Second The number of search queries that are currently
processed per database, and for which the processing time was less than 1 second. The value format is a
4-byte integer.
Total Search Queries Completed in Less Than 2 Seconds The number of search queries that are
currently processed per database, and for which the processing time was less than 2 seconds. The value
format is a 4-byte integer.
Total Search Queries Completed in 10 to 60 Seconds The number of search queries that are currently
processed per database, and for which the processing time was in the range 10 - 60 seconds. The value
format is a 4-byte integer.
Total Search Queries Completed in 2 to 10 Seconds The number of search queries that are currently
processed per database, and for which the processing time was in the range 2 - 10 seconds. The value
format is a 4-byte integer.
Total Searches The total number of search operations per database. The value format is a 4-byte integer.
Total Searches in Progress The number of search operations that are currently being processed per
database. The value format is a 4-byte integer.
Total Successful Search Queries The number of search queries that are currently completed per database.
The value format is a 4-byte integer.
MS Exchange Lotus Notes Connector Summary attributes
This group of data provides details about Lotus Notes Connector.
Note: This attribute group is available only in Exchange Server 2000 and 2003. This attribute group is a
single instance attribute group.
Message Queued Inbound The number of messages that are queued to be received from clients and are
waiting to be delivered to Exchange Server. The value format is a 4-byte integer.
Message Queued Outbound The number of messages that are queued to be sent from Exchange Server
and are waiting to be delivered to clients. The value format is a 4-byte integer.
Messages Received The total number of messages received through Lotus Notes Connector since the
connector was started. The value format is a 4-byte integer.
Messages Rejected From Exchange The total number of messages rejected from Exchange Server since
the connector was started. The value format is a 4-byte integer.
Messages Rejected From Notes The total number of messages rejected from Lotus Notes Connector since
the connector was started. The value format is a 4-byte integer.
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Messages Sent The total number of messages sent by Lotus Notes Connector since the connector was
started. The value format is a 4-byte integer.
Rate Of Messages Received The number of messages received from clients per hour since the Lotus
Notes Connector was started. The rate messages are received by the connector and reported in
megabytes. The value format is a 4-byte integer.
Rate Of Messages Sent The number of messages sent to clients per hour since the Lotus Notes
Connector was started. The rate messages are received by the connector and reported in megabytes. The
value format is a 4-byte integer.
Rate Of Volume Received The number of bytes received from clients per hour since the Lotus Notes
Connector was started. The rate messages are received by the connector and reported in megabytes. The
value format is a 4-byte integer.
Rate Of Volume Sent The number of bytes sent to clients per hour since the Lotus Notes Connector was
started. The rate messages are received by the connector and reported in megabytes. The value format is
a 4-byte integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
Volume Queued Inbound The number of bytes that are queued to be received from clients and are
waiting to be delivered to Exchange Server. The value format is a 4-byte integer.
Volume Queued Outbound The number of bytes that are queued to be sent from Exchange Server and
are waiting to be delivered to clients. The value format is a 4-byte integer.
Volume Received The number of message bytes received from the Lotus Notes system during the
collection cycle since the last sampling interval. The value format is a 4-byte integer.
Volume Sent The number of message bytes sent by the Lotus Notes system during the collection cycle
since the last sampling interval. The value format is a 4-byte integer.
MS Exchange Mail Submission attributes
This attribute group contains attributes that are related to the Microsoft Exchange Mail Submission
service.
Note: The attribute group is available only in Exchange Server 2010 and 2010 Service Pack 1. This
attribute group is a multi-instance attribute group.
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Aggregate Shadow Queue Length The current number of messages in all shadow queues. The value
format is a 4-byte integer.
Failed Submissions/Sec The number of message submissions that have failed per second. The value
format is a 4-byte float.
Hub Servers The total number of Hub Transport servers that have been available in the same Active
Directory site since the service was started. The value format is a 4-byte integer.
Hub Servers In Retry The number of Hub Transport servers that have been in retry mode since the
service was started. The value format is a 4-byte integer.
Hub Transport Servers Percent Active The current percentage of active Hub Transport servers that are
available in the same Active Directory site. The value format is a 4-byte float.
Mail Submission Instance Name The name of the Microsoft Exchange Mail Submission instance. The
value format is an alphanumeric string with a maximum length of 600 characters.
Shadow Message Resubmissions Total The current number of shadow messages that are waiting for
resubmission in all Submission queues. The value format is a 4-byte integer.
Shadow Queue Auto Discards Total The total number of shadow messages that have been deleted from
all shadow queues because the messages have exceeded the auto discard timeout interval since the
service was started. The value format is a 4-byte integer.
Shadow Resubmission Queue Length The current number of shadow messages that are waiting for
resubmission in the Submission queue. The value format is a 4-byte integer.
Successful Submissions The total number of successful message submissions to the Hub Transport
server since the service was started. The value format is a 4-byte integer.
Successful Submissions Per Second The total number of successful message submissions to the Hub
Transport server per second. The value format is a 4-byte float.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value format is an alphanumeric string with a
maximum length of 64 characters.
Temporary Submission Failures/Sec The number of message submissions that have temporarily failed
per second. The value format is a 4-byte float.
Timestamp The time when data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Mail Tips attributes
This attribute group contains attributes that are related to the MailTips transport functionality.
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Note: This attribute group is available in Exchange Server 2010, or later. This attribute group is a
single-instance attribute group.
Automatic Replies One Second The current percentage of Automatic Replies MailTip queries that are
returned by the Client Access server in 1 second. The queries are returned for the mailboxes for which
Automatic Replies is turned on. The value format is a 4-byte float.
Automatic Replies Ten Seconds The current percentage of Automatic Replies MailTip queries that are
returned by the Client Access server in 10 seconds. The value format is a 4-byte float.
Automatic Replies Three Seconds The current percentage of Automatic Replies MailTip queries that are
returned by the Client Access server in 3 seconds. The value format is a 4-byte float.
Automatic Replies Turned On The total number of MailTip queries that have been returned by the Client
Access server on mailboxes with Automatic Replies turned on since the service was started. The value
format is a 4-byte integer.
Average Active Directory Response Time The average response time (in milliseconds) that the Active
Directory takes to respond to the GetMailTips request. The value format is a 4-byte float.
Group Metrics Queries/Sec The number of queries that were sent per second to read the group metrics
data. The value format is a 4-byte float.
GetMailTips Average Recipient Number The average number of recipients that send GetMailTips
requests. The value format is a 4-byte float.
GetMailTips Average Response Time The average time (in milliseconds) that is spent between the start
and end of a MailTips query. The value format is a 4-byte float.
GetMailTips Average Response Time For GroupMetrics Queries The average amount of time (in
milliseconds) that is spent between the start and end of a MailTips GroupMetrics request. The value
format is a 4-byte float.
Note: This attribute is not available in Exchange Server 2013. The Undefined enumeration value is
displayed on the Tivoli Enterprise Portal for Exchange Server 2013.
GetMailTipsConfiguration Average Response Time The average amount of time (in milliseconds) that is
spent between the start and end of a GetMailTipsConfiguration request. The value format is a 4-byte
float.
GetServiceConfiguration Average Response Time The average amount of time (in milliseconds) that is
spent between the start and end of a GetServiceConfiguration request. The value format is a 4-byte float.
Intra Site MailTips Failures/Sec The current number of intrasite mailbox queries that have failed per
second. The value format is a 4-byte integer.
Mailbox Full Answered Within One Second The current percentage of Mailbox Full MailTip queries that
are returned by the Client Access server in 1 second. The value format is a 4-byte float.
Mailbox Full Answered Within Ten Seconds The current percentage of Mailbox Full MailTip queries
that are returned by the Client Access server in 10 seconds. The value format is a 4-byte float.
Mailbox Full Answered Within Three Seconds The current percentage of Mailbox Full MailTip queries
that are returned by the Client Access server in 3 seconds. The value format is a 4-byte float.
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Mailbox Full With Positive Responses The total number of GetMailTips MailboxFull queries that
returned the mailbox full status for the recipient since the service was started. The value format is a
4-byte integer.
MailTips Accumulated Exception Recipients The total number of email clients that received an exception
while querying the Mail Tips web service extension since the service was started. The value format is a
4-byte integer.
MailTips Accumulated Mailbox Sourced Recipients The total number of mailbox sourced MailTips
recipients that have been processed since the service was started. The value format is a 4-byte integer.
MailTips Accumulated Recipients The total number of MailTips recipients that have been processed
since the service was started. The value format is a 4-byte integer.
MailTips Accumulated Requests The total number of MailTips requests that have been processed since
the service was started. The value format is a 4-byte integer.
Note: This attribute is available in Microsoft Exchange Server 2010 SP1 only.
MailTips Current Requests The number of MailTips web service requests that are currently processed.
The value format is a 4-byte integer.
MailTips Queries Answered Within One Second The current percentage of all GetMailTips queries that
are returned by the Client Access server in 1 second. The value format is a 4-byte float.
MailTips Queries Answered Within Ten Second The current percentage of all GetMailTips queries that
are returned by the Client Access server in 10 seconds. The value format is a 4-byte float.
MailTips Queries Answered Within Three Second The current percentage of all GetMailTips queries
that are returned by the Client Access server in 3 seconds. The value format is a 4-byte float.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value format is an alphanumeric string with a
maximum length of 64 characters.
Timestamp The time when data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Mailbox Replication Service attributes
This group of data represents Exchange Server Mailbox Replication Services.
Note: The attribute group is available in Exchange server 2010, or later. This attribute group is a single
instance attribute group.
Last Scan Duration (msec) The duration of the last scan for jobs. The value format is a 4-byte integer.
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Last Scan Timestamp (UTC) The UTC timestamp of the last time this service was scanned for jobs. The
value format is a 4-byte integer.
Mailbox databases in Active Directory site The number of active mailbox databases in the active
directory site that are currently scanned for jobs. The value format is a 4-byte integer.
Note: This attribute is not available in Exchange Server 2013. The Undefined enumeration value is
displayed on the Tivoli Enterprise Portal for Exchange Server 2013.
Mailbox servers in Active Directory site The total number of mailbox servers in the active directory site
that are currently scanned for jobs. The value format is a 4-byte integer.
Note: This attribute is not available in Exchange Server 2013. The Undefined enumeration value is
displayed on the Tivoli Enterprise Portal for Exchange Server 2013.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
Unreachable Databases The number of mailbox databases that are not scanned for jobs. The value format
is a 4-byte integer.
Unreachable Servers The number of unreachable mailbox servers. The value format is a 4-byte integer.
Note: This attribute is not available in Exchange Server 2013. The Undefined enumeration value is
displayed on the Tivoli Enterprise Portal for Exchange Server 2013.
MS Exchange Mailbox Replication Service per Mdb attributes
This group of data represents Exchange Server Mailbox Replication Services per Mdb (mailbox database).
Note: The attribute group is available in Exchange server 2010, or later. This attribute group is a
multi-instance attribute group.
Active Moves Total Moves The number of active moves. The value format is a 4-byte integer.
Last Scan Duration (msec) The duration of the last job scan for the database. The value format is a 4-byte
integer.
Last Scan Timestamp (UTC) (Superseded) The UTC timestamp of the last job scan for the database. The
value format is a 8-byte integer.
Last Scan Timestamp (UTC) The UTC timestamp of the last job scan for the database. The value format
is a 4-byte integer.
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Mailbox Database Name The name of the mailbox database instance. The value format is an
alphanumeric string with a maximum of 332 characters.
MDB Health Content Indexing Lagging The database health indicator shows that the content indexing is
lagging. The value format is a 4-byte integer.
MDB Health Database Replication Lagging The database health indicator shows that the database
replication is lagging. The value format is a 4-byte integer.
MDB Health Scan Failure The database health indicator shows that the MRS has encountered an
exception while scanning for jobs. The value format is a 4-byte integer.
MDB Queue Auto Suspended The number of moves that are currently auto-suspended in the mailbox
database queue. The value format is a 4-byte integer.
Note: This attribute is not available in Exchange Server 2013. The Undefined enumeration value is
displayed on the Tivoli Enterprise Portal for Exchange Server 2013.
MDB Queue Completed The number of moves that are currently completed in the mailbox database
queue. The value format is a 4-byte integer.
Note: This attribute is not available in Exchange Server 2013. The Undefined enumeration value is
displayed on the Tivoli Enterprise Portal for Exchange Server 2013.
MDB Queue Completed with Warnings The number of moves that are currently completed with
warnings in the mailbox database queue. The value format is a 4-byte integer.
Note: This attribute is not available in Exchange Server 2013. The Undefined enumeration value is
displayed on the Tivoli Enterprise Portal for Exchange Server 2013.
MDB Queue Completing The number of moves that are currently in the CompletionInProgress state in
the mailbox database queue. The value format is a 4-byte integer.
Note: This attribute is not available in Exchange Server 2013. The Undefined enumeration value is
displayed on the Tivoli Enterprise Portal for Exchange Server 2013.
MDB Queue Failed The number of moves that are currently failed in the mailbox database queue. The
value format is a 4-byte integer.
Note: This attribute is not available in Exchange Server 2013. The Undefined enumeration value is
displayed on the Tivoli Enterprise Portal for Exchange Server 2013.
MDB Queue In Progress The number of moves that are currently in progress in the mailbox database
queue. The value format is a 4-byte integer.
Note: This attribute is not available in Exchange Server 2013. The Undefined enumeration value is
displayed on the Tivoli Enterprise Portal for Exchange Server 2013.
MDB Queue Pull The number of pull moves that are currently in the mailbox database queue. The value
format is a 4-byte integer.
Note: This attribute is not available in Exchange Server 2013. The Undefined enumeration value is
displayed on the Tivoli Enterprise Portal for Exchange Server 2013.
MDB Queue Push The number of push moves that are currently in the mailbox database queue. The
value format is a 4-byte integer.
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Note: This attribute is not available in Exchange Server 2013. The Undefined enumeration value is
displayed on the Tivoli Enterprise Portal for Exchange Server 2013.
MDB Queue Queued The number of queued moves that are currently in the mailbox database queue.
The value format is a 4-byte integer.
Note: This attribute is not available in Exchange Server 2013. The Undefined enumeration value is
displayed on the Tivoli Enterprise Portal for Exchange Server 2013.
MDB Queue Remote The number of remote (cross-org) moves that are currently in the mailbox database
queue. The value format is a 4-byte integer.
Note: This attribute is not available in Exchange Server 2013. The Undefined enumeration value is
displayed on the Tivoli Enterprise Portal for Exchange Server 2013.
MDB Queue Remote Legacy The number of remote legacy (cross-org) moves that are currently in the
mailbox database queue. The value format is a 4-byte integer.
Note: This attribute is not available in Exchange Server 2013. The Undefined enumeration value is
displayed on the Tivoli Enterprise Portal for Exchange Server 2013.
MDB Queue Suspended The number of suspended moves that are currently in the mailbox database
queue. The value format is a 4-byte integer.
Note: This attribute is not available in Exchange Server 2013. The Undefined enumeration value is
displayed on the Tivoli Enterprise Portal for Exchange Server 2013.
MDB Queue Total The total number of move requests that are in the mailbox database queue. The value
format is a 4-byte integer.
Note: This attribute is not available in Exchange Server 2013. The Undefined enumeration value is
displayed on the Tivoli Enterprise Portal for Exchange Server 2013.
Move Requests Canceled/hour The average rate of move requests cancellation. The value format is a
4-byte float.
Move Requests Completed/hour The average rate of move requests completion. The value format is a
4-byte float.
Move Requests Completed with Warnings/hour The average rate of move requests completion with
warnings. The value format is a 4-byte float.
Move Requests Failed Bad Item Limit/hour The average rate of move request failures because a
bad-item limit was exceeded. The value format is a 4-byte float.
Move Requests Failed Network/hour The average rate of move request failures because of network
issues. The value format is a 4-byte float.
Move Requests Failed Other/hour The average rate of move request failures because of other issues. The
value format is a 4-byte float.
Move Requests Failed Stall Content Indexing/hour The average rate of move request failures because of
the content indexing. The value format is a 4-byte float.
Move Requests Failed Stall Database Replication/hour The average rate of move request failures
because of database replication. The value format is a 4-byte float.
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Move Requests Failed/hour The average rate of move request failures. The value format is a 4-byte float.
Move Requests Move Stalls Content Indexing/hour The average rate of move stalls because of content
indexing. The value format is a 4-byte float.
Move Requests Move Stalls (Database Replication)/hour The average rate of stalled moves because of
database replication. The value format is a 4-byte float.
Move Requests Move Stalls/hour The average rate of stalled moves. The value format is a 4-byte float.
Move Requests Transient Failures Network/hour The total number of transient failures because of
network issues. The value format is a 4-byte float.
Move Requests Transient Failures Proxy Backoff/hour The average rate of transient failures because of
proxy backoff. The value format is a 4-byte float.
Move Requests Transient Failures/hour The average rate of transient failures. The value format is a
4-byte float.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Mailbox Detail attributes
This group of data provides details about mailbox utilization within a Storage Group.
E-mail Addresses Email addresses in Active Directory naming format suitable for representation and
identification in Exchange Server. Multiple email addresses will be separated by a semicolon. The value
format is an alphanumeric string with a maximum of 384 characters.
Information Store Name Information Store Name. The value format is an alphanumeric string with a
maximum of 384 characters.
Last Logon The last date and time a user logged into a mailbox. The format is MM/DD/YY HH:mm:SS,
where the following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
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The following values are also possible:
N/A
Not applicable or not available
N/C
Not calculated
N/P
Not present
Mailbox Max Size The maximum size Mailbox can reach in megabytes. If Mailbox Max Size is
configured as unlimited, the amount of free space on the hard disk drive is displayed.
Mailbox Name Name assigned to Mailbox Account by Microsoft Exchange Server when mailbox was
created. The value format is an alphanumeric string with a maximum of 384 characters.
Mailbox Size The size of mailbox in megabytes.
Number Of Messages The total number of messages in mailbox since the server was started.
Storage Group Name Storage Group Name. The value format is an alphanumeric string with a
maximum of 384 characters.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Managed Folder Assistant attributes
This group of data monitors the activity of the Exchange Managed Folder Assistant.
Note: The attribute group is available in Exchange Server 2007, or later. This attribute group is a single
instance attribute group.
Items Deleted but Recoverable The total number of deleted items that the Managed Folder Assistant can
recover through the dumpster since the most recent schedule interval was started. The value format is a
4-byte integer.
Items Marked as Past Retention Date The total number of items marked as past their retention date by
the Managed Folder Assistant since the most recent schedule interval was started. The value format is a
4-byte integer.
Items Moved The total number of items that are moved by the Managed Folder Assistant since the most
recent schedule interval was started. The value format is a 4-byte integer.
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Items Permanently Deleted The total number of items that are permanently deleted by the Managed
Folder Assistant since the most recent schedule interval was started. The value format is a 4-byte integer.
Items Subject to Retention Policy The total number of items that are subject to retention policy by the
Managed Folder Assistant since the most recent schedule interval was started. The value format is a
4-byte integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange MAPI Connectivity Details attributes
This report describes the status of MAPI Connectivity of the server. This attribute group is a
single-instance attribute group.
Note: This attribute group is not available in Exchange Server 2010.
Connectivity Status The status of MAPI connectivity. The attribute can have one of following values
Enum Value
Value
Meaning
0
Success
The mailbox database is accessible via a MAPI client.
1
Failure
The mailbox database is not accessible via a MAPI client.
Database Name The name of the database.
Mailbox Server Name The name of the mailbox server.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
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MS Exchange MTA attributes
This group of data represents MS Exchange Message Transfer Agent activity.
Note: The following attributes are not available on Microsoft Exchange Server 2007 and 2010.
Adjacent MTA Associations The number of open associations of MTA with other MTAs. The value
format is a 4-byte integer.
Admin Connections The number of Microsoft Exchange administrator programs connected to the MTA.
The value format is a 4-byte integer.
Deferred Delivery Msgs The number of messages in the deferred queue at the time the sample is taken.
When many messages are sent to users who are no longer mailbox-enabled, the messages are deferred
every half hour and can accumulate in large numbers. The messages are constantly cycled through the
information store and back to the deferred delivery queue. The value format is a 4-byte integer.
Disk File Deletes/Sec The rate of disk files that are deleted. The value format is a 4-byte float.
Disk File Opens/Sec The rate of disk files that are opened. The value format is a 4-byte float.
Disk File Reads/Sec The rate of the disk file read operation. The value format is a 4-byte float.
Disk File Syncs/Sec The rate of disk files that are synchronized. The value format is a 4-byte float.
Disk File Writes/Sec The rate of the disk file write operation. The value format is a 4-byte float.
Inbound KB Total The total number of KB received by the MTA Service since MTA initialization. The
value format is a 4-byte integer.
Inbound Messages Total The total number of messages received since MTA initialization. The value
format is a 4-byte integer.
LAN Receive Bytes per Sec The number of times that bytes are received over a LAN from MTAs per
second since the server was started. The value format is a decimal.
LAN Transmit Bytes per Sec The number of times that bytes are transmitted over a LAN to MTAs per
second since the server was started. The value format is a decimal.
Message Bytes/Sec The rate at which message bytes are processed. The value format is a 4-byte float.
Messages per Sec The number of times that messages are processed by MTA per second since the server
was started. The value format is a decimal.
Outbound KB Total The total number of KB sent by the MTA Service since MTA initialization since the
server was started. The value format is a 4-byte integer.
Outbound Messages Total The total number of messages transmitted since MTA initialization. The value
format is a 4-byte integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
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MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
Threads in Use The number of threads that are in use by the MTA. This number does not include RPC
threads. The number can be used to determine whether additional processors are of benefit. The value
format is a 4-byte integer.
Total Recipients Inbound The total number of recipients inbound since MTA initialization. This value
reflects the number of messages generated for inbound recipients. The value format is a 4-byte integer.
Total Recipients Outbound The total number of recipients outbound since MTA initialization. This value
reflects the number of messages generated for outbound recipients. The value format is a 4-byte integer.
Total Recipients Queued The total number of recipients queued to be processed by the MTA Service at
the time the sample was taken since the server was started. This value reflects the number of messages
generated for inbound and outbound recipients. The value format is a 4-byte integer.
Work Queue Bytes (MB) The total volume of messages (in MB) stored in the MTA. The value format is a
4-byte float.
Work Queue Length The number of outstanding messages in the Work Queue, which indicates the
number of messages not yet processed to completion by the MTA. The value format is a 4-byte integer.
MS Exchange MTA Connections attributes
The MS Exchange MTA Connections attribute group describes counters associated with MS Exchange
Server Message Transfer Agent Connections.
Note: This attribute group is available only in Exchange Server 2003.
Associations The number of associations between the MTA and the connected MTA since the server was
started. MTAs can open multiple associations, if additional transfer throughput is necessary. The value
format is a 4-byte integer.
Current Inbound Associations The current number of inbound (remote initiated) associations with the
entity. The value format is a 4-byte integer.
Current Outbound Associations The current number of outbound (locally initiated) associations with the
entity. The value format is a 4-byte integer.
Failed Outbound Associations The number of failed associations with other MTAs to transmit outbound
messages since the server was started. The value format is a 4-byte integer.
Inbound KB Total Total KB received between this MTA and all associations with other MTAs since the
server was started. The value format is a 4-byte integer.
Inbound Messages Total Total messages received between this MTA and all associations with other
MTAs since server startup. The value format is a 4-byte integer.
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Name The name of connections established by the Exchange MTA. The value format is an alphanumeric
string with a maximum of 332 characters.
Outbound KB Total Total KB sent between this MTA and all associations with other MTAs since server
startup. The value format is a 4-byte integer.
Outbound Messages Total Total messages sent between this MTA and all associations with other MTAs
since server startup. The value format is a 4-byte integer.
Queue Length The number of outstanding messages queued for transfer to the entity. The value format is
a 4-byte integer.
Queued Bytes (MB) The total volume of message content (in MB) that is stored in the queue of the
entity. The value format is a 4-byte integer.
Receive Bytes/Sec The rate at which bytes are received from the connected entity. The value format is a
4-byte float.
Receive Messages per Sec The number of times that messages are received from the connected entity per
second since the server was started. The value format is a decimal.
Rejected Inbound Associations The total number of inbound (initiated remotely) associations that are
rejected since the MTA initialization. The value format is a 4-byte integer.
Send Bytes/Sec The rate at which the bytes are sent to the connected entity. The value format is a 4-byte
float.
Send Messages per Sec The number of times that messages are sent to the connected entity per second
since the server was started. The value format is a decimal.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
Total Recipients Inbound The number of recipients received by the MTA Service since server startup.
This value reflects the number of messages generated for inbound recipients. The value format is a 4-byte
integer.
Total Recipients Outbound The number of recipients sent by the MTA Service since the server was
started. This value reflects the number of messages generated for outbound recipients. The value format
is a 4-byte integer.
Total Recipients Queued The total number of recipients that are stored in the queue of the entity. The
value format is a 4-byte integer.
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MS Exchange NLB Status attributes
This group describes the Network Load Balancing (NLB) status of the server.
NLB Status The NLB status of the computer. The following table gives the possible Enum values of the
attribute:
Enum Value
Value
Meaning
1005
Stopped
Cluster operations have stopped on at least one node.
1006
Converging
The cluster is converging.
1007
Converged
The cluster has converged successfully.
1008
Default
The specified node has converged as the default host.
1009
Draining
One or more nodes are draining.
1013
Suspended
Cluster operations have been suspended on one or more nodes.
0
Undefined
No data
Machine Name The name of the machine.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange OWA attributes
This attribute group represents the MS Exchange Outlook Web Access (OWA) statistics activity.
Note: This attribute group is available in Exchange Server 2007, or later. This attribute group is a single
instance attribute group.
Active Conversions The number of conversions that are being processed by the WebReady Document
Viewing service. The value format is a 4-byte integer.
AS Queries The total number of Availability Service queries since the process started. The value format is
a 4-byte integer.
AS Queries Failure % The percentage of the last 100 Availability Service lookups that failed. The value
format is a 4-byte float.
Average Response Time The average time (in milliseconds) between the beginning and the end of an
OEH or an ASPX request.
Average Search Time The average time (in milliseconds) that is required for a search to complete.
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Current Unique Users The number of unique users logged on to Outlook Web Access. This value
monitors the number of unique active user sessions. When users log off or if their session times out, they
are removed from this count. The value format is a 4-byte integer.
Messages Sent The number of messages that are sent by users since the process restarted. The value
format is a 4-byte integer.
Names Checked The number of recipient names to be resolved since the process was started. The value
format is a 4-byte integer.
Queued Conversion Requests The number of requests for conversion that are queued to be processed.
The value format is a 4-byte integer.
Proxy Request Bytes The total number of HTTP header and content bytes in requests that are submitted
to the proxy server since the beginning of the process.
Proxy Response Bytes The total number of HTTP header and content bytes in responses that are
submitted to the proxy server since the beginning of the process.
Proxy Response Time Average The average time (in milliseconds) that has elapsed between the
beginning and the end of requests sent to the proxy server.
Proxy User Requests The total number of requests that are made by proxy users since the process was
started.
Proxy User Requests/Sec The number of requests sent to the proxy server per second.
Rejected Conversions The total number of conversion requests that are rejected because the documents
are in the block list. The value format is a 4-byte integer.
Request Failed The number of requests that failed since the process was restarted.
Requests The number of requests that were executed since the process was restarted.
Requests/Sec The number of requests handled by Outlook Web Access per second.
Searches The number of searches that are executed since the process restarted. The value format is a
4-byte integer.
Searches Executed The total number of times a user requests a search since the process started. The value
format is a 4-byte integer.
Note: This attribute is not available in Exchange Server 2013. The Undefined enumeration value is
displayed on the Tivoli Enterprise Portal for Exchange Server 2013.
Searches Timed Out The number of searches that did not complete in the maximum time allowed since
the process restarted. The value format is a 4-byte integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
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DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
Total Users The total number of users that are connected to Outlook Web Access since the process
started. The value format is a 4-byte integer.
MS Exchange Protocol Analysis Agent attributes
This attribute group represents the MS Exchange Protocol Analysis statistics activity.
Note: This attribute group is available in Exchange Server 2007, or later. This attribute group is a single
instance attribute group.
Change in Senders Blocked Because of Local Open Proxy The total number of senders blocked because
of a local open proxy in that sampling interval.
Change in Senders Blocked Because of Local SRL The total number of senders blocked because of a
local sender reputation level (SRL) in that sampling interval. The agent resets the attribute to its initial
value on startup of the Exchange Server.
Change in Senders Blocked Because of Remote Open Proxy The total number of senders blocked
because of a remote open proxy in that sampling interval. The agent resets the attribute to its initial value
on startup of the Exchange Server.
Change in Senders Blocked Because of Remote SRL The total number of senders blocked because of a
remote sender reputation level (SRL) in that sampling interval. The agent resets the attribute to its initial
value on startup of the Exchange Server.
Senders Blocked Because of Local Open Proxy The total number of senders blocked because of a local
open proxy.
Senders Blocked Because of Local SRL The total number of senders blocked because of a local sender
reputation level (SRL).
Senders Blocked Because of Remote Open Proxy The total number of senders blocked because of a
remote open proxy.
Senders Blocked Because of Remote SRL The total number of senders blocked because of a remote
sender reputation level (SRL).
Senders Processed The total number of senders that are processed. The value format is a 4-byte integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
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YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Public Folder Detail attributes
This group of data provides details about the Public Folder.
Folder Size The size of public folder in megabytes.
Information Store Name Information Store Name. The value format is an alphanumeric string with a
maximum of 384 characters.
Last Logon The last date and time a user logged into a public folder. The format is MM/DD/YY
HH:mm:SS, where the following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
The following values are also possible:
N/A
Not applicable or not available
N/C
Not calculated
N/P
Not present
Number Of Messages The total number of messages in public folder.
Public Folder Name Public Folder name. The value format is an alphanumeric string with a maximum of
384 characters.
Storage Group Name Storage Group Name. The value format is an alphanumeric string with a
maximum of 384 characters.
Note: The attribute is not available in Microsoft Exchange Server 2010.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
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mm
Minute
SS
Second
MS Exchange Reachability attributes
This group of data provides details mailbox reachability.
Reachability Test Run Time The last date and time when the response time was captured. The format is
MM/DD/YY HH:mm:SS, where the following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
Reachable Yes or No indicator that email address is reachable. The value format is a 4-byte integer. The
following values are possible:
External values
Internal values
No
0
Yes
1
Round Trip Response Time Reports the round trip response time of email sent to target server in
milliseconds. If the email address is not reachable, the value is zero. The value format is a decimal.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Target E-mail Address Target email address test email is sent to. The value format is an alphanumeric
string with a maximum of 384 characters.
Target Server Target server name test email is sent to. The value format is an alphanumeric string with a
maximum of 384 characters. When the Target E-mail Address is unreachable, the Target Server Name is
set to "unknown."
Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Recipient Cache attributes
This group of data provides details about Exchange Recipient Cache.
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143
Note: This attribute group is available in Exchange Server 2007, or later. This attribute group is a
multi-instance attribute group.
Address Lookups Pending Number of Address Book Lookups that are queued to be processed since the
server was started. The value format is a 4-byte integer.
Batched Address Lookups Total number of Batch Address Book Lookups that have been processed since
the server was started. The value format is a 4-byte integer.
Expand Group Requests Total number of requests to Expand Address Group since the server was
started. The value format is a 4-byte integer.
Individual Address Lookups Total number of Individual Address Book Lookups that have been
processed since the server was started. The value format is 4-byte integer.
Recipient Cache Instance Name Recipient Cache Instance name. The value format is an alphanumeric
string with a maximum of 384 characters.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Recipient Filter Agent attributes
This group of data represents MS Exchange Recipient Filter statistics activity.
Note: This attribute group is available in Exchange Server 2007, or later. This attribute group is a single
instance attribute group.
Recipients Rejected by Block List The total number of recipients rejected by the block list.
Recipients Rejected by Block List/Sec The total number of recipients rejected by the block list per
second.
Recipients Rejected by Recipient Validation The total number of recipients rejected by the recipient
validation.
Recipients Rejected by Recipient Validation/sec The total number of recipients rejected by the recipient
validation per second.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
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Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Replication attributes
This attribute group monitors the replication activity on the Exchange Server in the cluster environment.
Activation Suspended A numeric value that indicates whether the automatic activation of the database
copy is suspended. The value format is a 4-byte integer. The following table provides the enumeration
values of the attribute:
Enum value
Value
0
No
1
Yes
-1
Undefined
-2
N/A
Note: This attribute is available only in Exchange Server 2010, or later.
Copy Generation Number The generation sequence number of the last log file that has been copied. The
value format is a 4-byte integer.
Copy Notification Generation Number The generation sequence number of the last log file that is
known to the Microsoft Exchange Replication service. The value format is a 4-byte integer.
Copy Queue Exceeds Mount Threshold A numeric value that indicates whether the copy queue length is
greater than the threshold that is specified by the auto database mount dial. This attribute is used only in
the cluster continuous replication (CCR) environment. In the CCR environment, the value of this attribute
is 1 if the auto database mount dial is exceeded. In the local continuous replication (LCR) environment,
this attribute value is always 0. The following table provides the enumeration values of the attribute:
Enum value
Value
0
CCR_Queue_Good
1
CCR_Queue_High
-1
Undefined
Note: This attribute is not available in Exchange Server 2013. The Undefined enumeration value is
displayed on the Tivoli Enterprise Portal for Exchange Server 2013.
Copy Queue Length The number of log files that are waiting to be copied and inspected. The value
format is a 4-byte integer.
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Disconnected A numeric value that indicates whether the database copy is disconnected. The value
format is a 4-byte integer. The Disconnected state indicates that no connection exists between the active
database and the database copy. The following table provides the enumeration values of the attribute.
Enum value
Value
0
No
1
Yes
-1
Undefined
-2
N/A
Note: This attribute is available only in Exchange Server 2010, or later.
Failed and Suspended A numeric value that indicates whether the database copy is failed and
suspended. The value format is a 4-byte integer. The Failed and Suspended state indicates that an
unrecoverable difference has been detected between the active mailbox database and the database copy.
The following table provides the enumeration values of the attribute.
Enum value
Value
0
No
1
Yes
-1
Undefined
-2
N/A
Note: This attribute is available only in Exchange Server 2010, or later.
Inspector Generation Number The generation sequence number of the last log file that was inspected.
The value format is a 4-byte integer.
Log Copy KB/Sec The size of the log files (in KB) that are copied per second. The value format is a
4-byte integer.
Note: This attribute is available only in Exchange Server 2010, or later.
MS Exchange Replication Instance Name The storage group instance name of the Microsoft Exchange
Server. The value format is an alphanumeric string with a maximum of 600 characters.
Node Type The type of node that indicates whether the node is active or passive. The value format is a
4-byte integer.
Replay Batch Size The number of log files that are replayed together. The value format is a 4-byte
integer.
Replay Generation Number The generation sequence number of the last log file that was replayed. The
value format is a 4-byte integer.
Replay Generations Complete The number of log files that have been replayed in the current replay
batch. The value format is a 4-byte integer.
Note: This attribute is not available in Exchange Server 2013. The Undefined enumeration value is
displayed on the Tivoli Enterprise Portal for Exchange Server 2013.
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Replay Generations Per Minute The number of generated log files that are replayed per minute in the
current replay batch. The value format is a 4-byte integer.
Note: This attribute is not available in Exchange Server 2013. The Undefined enumeration value is
displayed on the Tivoli Enterprise Portal for Exchange Server 2013.
Replay Generations Remaining The number of log files that remain to be replayed in the current replay
batch. The value format is a 4-byte integer.
Note: This attribute is not available in Exchange Server 2013. The Undefined enumeration value is
displayed on the Tivoli Enterprise Portal for Exchange Server 2013.
Replay Notification Generation Number The generation sequence number of the last log file that is
known to the Microsoft Exchange Replication service. The value format is a 4-byte integer.
Replay Queue Length The number of log files that are waiting to be replayed. The value format is a
4-byte integer.
Replica Instance Failed A numeric value that indicates if the continuous replication for the selected
instance (storage group) has failed. The following table provides the enumeration values of the attribute.
Enum value
Value
0
No
1
Yes
-1
Undefined
-2
N/A
Replication Initializing A numeric value that indicates if the continuous replication for the selected
instance (storage group) has initialized. The initialization indicates that the storage group performs initial
startup checks or the Microsoft Exchange Replication service performs an incremental reseed. The
following table provides the enumeration values of the attribute.
Enum value
Value
0
No
1
Yes
-1
Undefined
-2
N/A
Replication Status The replication status of the storage group. The value format is a 4-byte integer. The
following table provides the enumeration values of the attribute.
Enumeration value
Value
0
Replication_Initializing
1
Replication_Suspended
2
Replication_Failed
3
Replication_Disabled
4
Replication_Healthy
5
Replication_ServiceDown
6
Replication_Resynchronizing
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Enumeration value
Value
7
Replication_Not_Supported
8
Replication_Stopped
9
Replication_Not_Configured
10
Replication_Seeding
11
Failed_Suspended
12
SinglePageRestore
13
SeedingSource
14
Mounted
15
Dismounted
16
Mounting
17
Dismounting
18
DisconnectedAndHealthy
19
DisconnectedAndResynchronizing
-1
N/A
Replication Suspended A numeric value that indicates if the continuous replication for the selected
instance (storage group) has suspended. When the continuous replication is suspended, log files are not
copied and replayed into the passive node. The following table provides the enumeration values of the
attribute.
Enum value
Value
0
No
1
Yes
-1
Undefined
-2
N/A
Resynchronizing A numeric value that indicates whether the database copy is resynchronizing. The value
format is a 4-byte integer. The Resynchronizing state indicates that the mailbox database copy is being
compared with the active mailbox database to check for any differences between the two database copies.
The Resynchronizing state remains until all the differences between the two database copies are detected
and resolved. The following table provides the enumeration values of the attribute.
Enum value
Value
0
No
1
Yes
-1
Undefined
-2
N/A
Note: This attribute is available only in Exchange Server 2010, or later.
Seeding A numeric value that indicates whether the passive database copy is being seeded. The value
format is a 4-byte integer. The following table provides the enumeration values of the attribute.
Enum value
Value
0
No
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Enum value
Value
1
Yes
-1
Undefined
-2
N/A
Note: This attribute is available only in Exchange Server 2010 SP1, or later.
Seeding Source A numeric value that indicates whether the passive database copy has been used as a
source for seeding. The value format is a 4-byte integer. The following table provides the enumeration
values of the attribute.
Enum value
Value
0
No
1
Yes
-1
Undefined
-2
N/A
Note: This attribute is available only in Exchange Server 2010 SP1, or later.
Single Page Restore A numeric value that indicates whether the single page restore operation has been
performed on the database copy. The value format is a 4-byte integer. The following table provides the
enumeration values of the attribute.
Enum value
Value
0
No
1
Yes
-1
Undefined
-2
N/A
Note: This attribute is available only in Exchange Server 2010, or later.
Suspended and Not Seeding A numeric value that indicates whether the continuous replication for the
passive database copy has been suspended and the database copy has not been seeded. The value format
is a 4-byte integer. When the continuous replication is suspended, log files are not copied and replayed
into the passive database copy. The following table provides the enumeration values of the attribute.
Enum value
Value
0
No
1
Yes
-1
Undefined
-2
N/A
Note: This attribute is available only in Exchange Server 2010 SP1, or later.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value format is an alphanumeric string with a
maximum of 64 characters.
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Timestamp The time when data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Replication attributes (Superseded)
This attribute group monitors the Exchange Server Mailbox Store replication activity.
Copy Generation Number The generation number of the last log file that is copied. The value format is a
4-byte integer.
Copy Notification Generation Number The generation number of the last log file that the copier is
aware of. The value format is a 4-byte integer.
Copy Queue Exceeds Mount Threshold Is 1 if the copy queue length is larger than the Mount Threshold
specified by the Auto Database Mount Dial that is with cluster continuous replication and it will always
be undefined with Local Continuous Replication (LCR). The value format is a 4-byte integer.
Note: This attribute is not available in Microsoft Exchange Server 2010 and 2010 SP1. The Enum value is
displayed as Undefined for Microsoft Exchange Server 2010 and 2010 SP1.
Copy Queue Length The number of log generations that is waiting to be inspected and copied
successfully. The value format is a 4-byte integer.
Inspector Generation Number The generation number of the last log file that is inspected. The value
format is a 4-byte integer.
Replay Batch Size The number of log generations that are replayed together. The value format is a 4-byte
integer.
Note: This attribute is not available in Microsoft Exchange Server 2010 SP1. The Enum value is displayed
as Undefined for Microsoft Exchange Server 2010 SP1.
Replay Generation Number The generation number of the last log file that is replayed successfully. The
value format is a 4-byte integer.
Replay Generations Complete The number of log generations that are already played in the current
replay batch. The value format is a 4-byte integer.
Note: This attribute is not available in Microsoft Exchange Server 2010 SP1. The Enum value is displayed
as Undefined for Microsoft Exchange Server 2010 SP1.
Replay Generations Per Minute The rate of replay in the log generations per minute in the current
replay batch. The value format is a 4-byte integer.
Note: This attribute is not available in Microsoft Exchange Server 2010 and 2010 SP1. The Enum value is
displayed as Undefined for Microsoft Exchange Server 2010 and 2010 SP1.
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Replay Generations Remaining The number of log generations that remain to be played in current
replay batch. The value format is a 4-byte integer.
Note: This attribute is not available in Microsoft Exchange Server 2010 SP1. The Enum value is displayed
as Undefined for Microsoft Exchange Server 2010 SP1.
Replay Notification Generation Number The generation number of the last log file that replay knows
about. The value format is a 4-byte integer.
Replay Queue Length The number of log generations that is waiting to be replayed. The value format is
a 4-byte integer.
Replica Instance Failed Failed is 1 if the replica instance is set to failed, otherwise 0. The value format is
a 4-byte integer.
Replication Initializing Initializing has a value of 1 when the Microsoft Exchange Replication service
performs initial startup checks or when incremental reseeding occurs for any storage group. Otherwise,
initializing has a value of 0. The value format is a 4-byte integer.
Replication Suspended Suspended is 1 if continuous replication is suspended. When continuous
replication is suspended, logs are not copied and replayed into the passive copy.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Replica Seeder attributes
This attribute group monitors the replica seeder.
Note: This attribute group is available in Exchange Server 2007, or later. This attribute group is a
multi-instance attribute group.
Database Seeding Progress Percent The percentage of database seeding that has been completed since
the seeding was started. The value format is a 4-byte integer.
Note: This attribute is not available in Exchange Server 2013. The Undefined enumeration value is
displayed on the Tivoli Enterprise Portal for Exchange Server 2013.
Database Seeding Bytes Read The total amount of data (in KB) that has been read by the database
seeder since the seeding was started. The value format is a 4-byte integer.
Note: This attribute is not available in Exchange Server 2007.
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Database Seeding Bytes Written The total amount of data (in KB) that has been written by the database
seeder since the seeding was started. The value format is a 4-byte integer.
Note: This attribute is not available in Exchange Server 2007.
Replica Seeder Instance Name The name of the replica seeder instance. The value format is an
alphanumeric string with a maximum of 600 characters.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value format is an alphanumeric string with a
maximum of 64 characters.
Timestamp The time when data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Replication Server attributes
This attribute group contains attributes that are related to the Replication Server.
Note: The attribute group is available in Exchange Server 2010 Service Pack 1, or later. This attribute
group is a single-instance attribute group.
GetCopyStatus Server Side Calls The total number of GetCopyStatus requests to retrieve the status of
database copies that are created on the mailbox server between the start and end of the process. The
value format is a 4-byte integer.
GetCopyStatus Server Side Calls/Sec The current rate at which a remote client queries for the status of
database copies on the mailbox server. The value format is a 4-byte float.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value format is an alphanumeric string with a
maximum length of 64 characters.
Timestamp The time when data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
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MS Exchange Resource Booking attributes
This attribute group monitors the activities of the Resource Booking Attendant on the Microsoft Exchange
Server.
Note: This attribute group is available in Exchange Server 2007, or later. This attribute group is a
single-instance attribute group.
Average Resource Booking Processing Time The average time that is required for the Resource Booking
Attendant to process a resource booking request. The value format is a 4-byte float.
Cancelled Meeting Requests The total number of meeting requests that have been cancelled by the
Resource Booking Attendant since the service was started. The value format is a 4-byte integer.
Declined Meeting Requests The total number of meeting requests that have been declined by the
Resource Booking Attendant since the service was started. The value format is a 4-byte integer.
Meeting Requests Failed The total number of requests that have not been processed by the Resource
Booking Attendant since the service was started. The value format is a 4-byte integer.
Meeting Requests Processed The total number of meeting requests that have been processed by the
Resource Booking Attendant since the service was started. The value format is a 4-byte integer.
Meeting Requests Submitted The total number of meeting requests that have been submitted for
processing to the Resource Booking Attendant since the service was started. The value format is a 4-byte
integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value format is an alphanumeric string with a
maximum of 64 characters.
Timestamp The time when data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Resource Health attributes
This attribute group contains attributes that include the health information for the resources that are used
by the Exchange Server.
Note: This attribute group is available only in Exchange Server 2010 Service Pack 1. This attribute group
is a multi-instance attribute group.
Resource Health Instance Name The name of the Microsoft Exchange Resource Health instance. The
value format is an alphanumeric string with a maximum length of 600 characters.
Fair To Unhealthy Latency Threshold The current latency value at which the resource state changes from
the Fair state to the Unhealthy state. The value format is a 4-byte integer.
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Healthy To Fair Latency Threshold The current latency value at which the resource state changes from
the Healthy state to the Fair state. The value format is a 4-byte integer.
Max Resource Delay Per Minute The maximum amount of time (in milliseconds) that the server waits to
access the resource in 1 minute. The value format is a 4-byte float.
Overflow Queue Count The number of new requests that are currently in the overflow queue. The new
requests are redirected to the overflow queue when the count for target queue reaches a maximum value.
The value format is a 4-byte integer.
Overflow Queue Count Peak The maximum number of new requests that are redirected to the overflow
queue. The value format is a 4-byte integer.
Overflow Wait Time Peak The maximum amount of time (in milliseconds) that the current request waits
in the overflow queue before being redirected to the target queue. The value format is a 4-byte integer.
Raw Resource Value The parameter that is used to measure the current state of the resource since the
service was started. The value format is a 4-byte integer.
Requests Per Second The total number of requests that are received by the protected resource per
second. The value format is a 4-byte float.
Resource Health Measure The current resource health measure that is determined by the Exchange
Server since the service was started. The value format is a 4-byte integer.
Semaphore Count The current number of semaphores that control access to a shared resource, which is
used by the Exchange Server. The value format is a 4-byte integer.
Semaphore Count Peak The maximum number of semaphores that control access to a shared resource,
which is used by the Exchange Server. The value format is a 4-byte integer.
Total Semaphore Size The number of processes that can concurrently access the semaphore since the
service was started. The value format is a 4-byte integer.
Total Semaphore Size Peak The maximum number of processes that can concurrently access the
semaphore. The value format is a 4-byte integer.
Total Threads Beyond Acceptable Latency The total number of threads that exceed the predefined
maximum latency since the service was started. The value format is a 4-byte integer.
Unhealthy Health Measure The server health measure that is returned when the resource that is used by
the Exchange Server is unhealthy. The value format is a 4-byte integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric string with a maximum
of 64 characters.
Timestamp The time when data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
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mm
Minute
SS
Second
MS Exchange Rights Management Service attributes
This group of data represents Exchange Server Rights Management Service.
Note: The attribute group is available in Exchange Server 2010, or later. This attribute group is a single
instance attribute group.
Average time for successful AcquireLicense() The average time that is consumed by a single successful
AcquireLicense() in milliseconds. The value format is a 4-byte integer.
Average time for successful AcquirePreLicense() The average time that is consumed by a single
successful AcquirePreLicense() in milliseconds. The value format is a 4-byte integer.
Average time for successful AcquireTemplates() The average time that is consumed by a single
successful AcquireTemplates() in milliseconds. The value format is a 4-byte integer.
Average time for successful Certify() The average time that is consumed by a single successful Certify()
in milliseconds. The value format is a 4-byte integer.
Average time for successful FindServiceLocations() The average time that is consumed by a single
successful FindServiceLocations() in milliseconds. The value format is a 4-byte integer.
Average time for successful GetClientLicensorCert() The average time that is consumed by a single
successful GetClientLicensorCert() in milliseconds. The value format is a 4-byte integer.
Cache-hit of RMS Server Info/sec The number of cache-hits of RMS server information per second. The
value format is a 4-byte float.
Cache-miss of RMS Server Info/sec The number of cache-misses of RMS server information per second.
The value format is a 4-byte float.
Entries added into RMS License Store/sec The number of entries that are added into the RMS license
store per second. The value format is a 4-byte float.
Entries added into RMS Server Info cache/sec The number of entries that are added into the RMS server
information cache per second. The value format is a 4-byte float.
Entries removed from RMS License Store/sec The number of entries that are removed from the RMS
license store per second. The value format is a 4-byte float.
Entries removed from RMS Server Info cache/sec The number of entries that are removed from the RMS
server information cache per second. The value format is a 4-byte float.
Failed AcquireLicense()/sec The number of AcquireLicense() requests that are invoked but failed per
second. The value format is a 4-byte float.
Failed AcquirePreLicense()/sec The number of AcquirePreLicense() requests that are invoked but failed
per second. The value format is a 4-byte float.
Failed AcquireTemplates()/sec The number of AcquireTemplates() requests that are invoked but failed
per second. The value format is a 4-byte float.
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Failed Certify()/sec The number of Certify() requests that are invoked but failed per second. The value
format is a 4-byte float.
Failed External AcquireLicense() Requests/sec The total number of failed AcquireLicense() requests that
are made to external RMS servers per second. The value format is a 4-byte float.
Failed External Certification Requests/sec The total number of failed certification requests that are made
for external RMS servers per second. The value format is a 4-byte float.
Failed FindServiceLocations()/sec The number of FindServiceLocations() requests that are invoked but
failed per second. The value format is a 4-byte float.
Failed GetClientLicensorCert()/sec The number of GetClientLicensorCert() requests that are invoked but
failed per second. The value format is a 4-byte float.
Successful AcquireLicense()/sec The number of AcquireLicense() requests that are invoked and processed
successfully per second. The value format is a 4-byte float.
Successful AcquirePreLicense()/sec The number of AcquirePreLicense() requests that are invoked and
processed successfully per second. The value format is a 4-byte float.
Successful AcquireTemplates()/sec The number of AcquireTemplates() requests that are invoked and
processed successfully per second. The value format is a 4-byte float.
Successful Certify()/sec The number of Certify() requests that are invoked and processed successfully per
second. The value format is a 4-byte float.
Successful External AcquireLicense() Requests/sec The total number of successful AcquireLicense()
requests that are made for external RMS servers per second. The value format is a 4-byte float.
Successful External Certification Requests/sec The total number of successful certification requests that
are made for external RMS servers per second. The value format is a 4-byte float.
Successful FindServiceLocations()/sec The number of FindServiceLocations() requests that are invoked
and processed successfully per second. The value format is a 4-byte float.
Successful GetClientLicensorCert()/sec The number of GetClientLicensorCert() requests that are invoked
and processed successfully per second. The value format is a 4-byte float.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
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Total cache hit of RMS Server Info The total number of cache-hits of RMS server information. The value
format is a 4-byte integer.
Total cache miss of RMS Server Info The total number of cache-misses of RMS server information. The
value format is a 4-byte integer.
MS Exchange Role Based Services attributes
This report provides the status of the MS Exchange system service on the server.
Note: This attribute group is available in Exchange Server 2007, or later. This attribute group is a
multi-instance attribute group.
Roles The MS Exchange Server roles.
Service Name (superseded) The name of the MS Exchange system service.
Service Name The name of the MS Exchange server service.
Status The status of MS Exchange system service.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Role Topology attributes
This group of data provides details about the Topology of Exchange Server.
Note: The following attributes are available in Microsoft Exchange Server 2007 and 2010. No data will be
returned for all other Microsoft Exchange Servers. The name of the Microsoft Exchange 2007 and 2010
Server role to be used with each attribute group is in the "Attribute groups and Microsoft Exchange 2007
and 2010 Server roles" table in the User's Guide for this monitoring agent.
Domain Name The fully qualified domain name.
Exchange Server Name The name of the machine part of the organizational Exchange setup.
Roles The list of roles installed on the machine.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
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Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange RPC Client Access attributes
This attribute group monitors the activities of the RPC Client Access service on the Microsoft Exchange
Server. By using the RPC Client Access service, the clients can access the Mailbox Server through the
Client Access Server.
Note: This attribute group is available in Exchange Server 2010, or later. This attribute group is a single
instance attribute group.
Active User Count The total number of users who have been logged on to the server and have done
some activity during the last 2 minutes since the service was started. The value format is a 4-byte integer.
Client Background RPCs Failed The total number of background RPC requests that have been reported
by the clients, and that have failed since the service was started. The value format is a 4-byte integer.
Client Background RPCs Succeeded The total number of background RPC requests that have been
reported by the clients, and that have been processed since the service was started. The value format is a
4-byte integer.
Client Foreground RPCs Failed The total number of foreground RPC requests that have been reported
by the clients, and that have failed since the service was started. The value format is a 4-byte integer.
Client Foreground RPCs Succeeded The total number of foreground RPC requests that have been
reported by the clients, and that have been processed since the service was started. The value format is a
4-byte integer.
Client RPCs Attempted The total number of RPC requests that have been attempted by the users since
the service was started. The value format is a 4-byte integer.
Client RPCs Failed The total number of RPC requests that have been reported by the clients, and that
have failed since the service was started. The value format is a 4-byte integer.
Client RPCs Succeeded The total number of RPC requests that have been processed by the Outlook
client since the service was started. The value format is a 4-byte integer.
Connection Count The number of clients who are currently connected to the server. The value format is a
4-byte integer.
RPC Average Latency The average RPC latency (in milliseconds) of the server for the last 1024 packets.
The value format is a 4-byte float.
RPC Clients Bytes Read The number of bytes that are currently read from the RPC clients. The value
format is a 4-byte integer.
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RPC Clients Bytes Written The number of bytes that are currently written to the RPC clients. The value
format is a 4-byte integer.
RPC Operations/Sec The number of RPC operations that are currently requested from the server per
second. The value format is a 4-byte integer.
RPC Packets/Sec The number of RPC packets that are currently processed per second. The value format
is a 4-byte integer.
RPC Requests The number of RPC requests that are currently being processed by the RPC Client Access
service. The value format is a 4-byte integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value format is an alphanumeric string with a
maximum of 64 characters.
Timestamp The time when data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
User Count The number of users who are currently using the RPC Client Access service. The value
format is a 4-byte integer.
MS Exchange Search Indices attributes
This attribute group monitors the activities of the Microsoft Exchange Search Indexer service.
Note: This attribute group is available only in Exchange Server 2007 and 2010. This attribute group is a
multi-instance attribute group.
Average Document Indexing Time The average time (in milliseconds) that is taken to index documents.
The value format is a 4-byte float.
Average Latency of RPCs to Obtain Content The average latency (in milliseconds) of the current RPC
requests that retrieve the content from the specified database for the filter daemon. The value format is a
4-byte float.
Note: This attribute is not available in Exchange Server 2010.
Average Size of Indexed Attachments The average size of the attachments that have been indexed since
the filter daemon process was started. The value format is a 4-byte float.
Average Size of Indexed Attachments for Protected Messages The average size of the indexed
attachments in the messages with Information Rights Management (IRM) protection. The value format is
a 4-byte float.
Note: This attribute is not available in Exchange Server 2007.
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Number of Failed Retries The total number of indexing attempts that have failed again for the
documents for which indexing had initially failed since the service was started. The value format is a
4-byte integer.
Full Crawl Mode Status A numeric value that indicates whether a full-text crawl has occurred on a
database. The value format is a 4-byte integer. The following table provides the enumeration values of the
attribute:
Enum value
Value
0
No
1
Yes
Number of Items in Notification Queue The current number of items in the notification queue that are
waiting to be indexed. The value format is a 4-byte integer.
Number of Outstanding Batches The number of batches that are currently sent to the Microsoft Search
Indexer service, and that are being processed. The value format is a 4-byte integer.
Search Indices Instance Name The name of the Search Indices instance. The value format is an
alphanumeric string with a maximum of 600 characters.
Number of Successful Retries The total number of indexing attempts that have been processed for the
documents for which indexing had initially failed since the service was started. The value format is a
4-byte integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value format is an alphanumeric string with a
maximum of 64 characters.
Timestamp The time when data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
Throttling Delay Value The total time (in milliseconds) for which a worker thread waits before retrieving
a document from the Microsoft Exchange Information Store service. The throttling delay value is set by
the throttling monitor thread. The value format is a 4-byte integer.
Note: This attribute is not available in Exchange Server 2010.
Total Indexing Time for Protected Messages The total time (in milliseconds) that is taken to index the
messages with IRM protection. The value format is a 4-byte integer.
Note: This attribute is not available in Exchange Server 2007.
MS Exchange Search Mailbox Operators
This attribute group monitors the activities to search mailboxes on the Exchange Server.
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Note: This attribute group is available in Exchange Server 2013. This attribute group is a multi-instance
attribute group.
Items Processed in 0 - 50 ms The total number of items that were processed in the range 0 - 50
milliseconds since the search process was started. The value format is a 4-byte integer.
Items Processed in 100 - 2000 ms The total number of items that were processed in the range 100 - 2000
milliseconds since the search process was started. The value format is a 4-byte integer.
Items Processed in 50 - 100 ms The total number of items that were processed in the range 50 - 100
milliseconds since the search process was started. The value format is a 4-byte integer.
Items Processed in Greater than 2000 ms The total number of items that were processed in the duration
greater than 2000 milliseconds since the search process was started. The value format is a 4-byte integer.
Items with Rights Management Attempted for Processing The total number of Information Rights
Management (IRM) - protected items that were attempted for processing since the process was started.
The value format is a 4-byte integer.
Items with Rights Management Partially Processed The total number of IRM-protected items that were
partially processed since the process was started. The value format is a 4-byte integer.
Items with Rights Management Skipped The total number of IRM-protected messages that were not
processed since the process was started. The value format is a 4-byte integer.
Items with Valid Annotation Token The number of items with a valid annotation token. The value
format is a 4-byte integer.
Items without Annotation Token The number of items without an annotation token. The value format is
a 4-byte integer.
Mailbox Database Name The name of the mailbox database. The value format is an alphanumeric string
with a maximum of 600 characters.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value format is an alphanumeric string with a
maximum of 64 characters.
Timestamp The time when the data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Search Mailbox Session Cache
This attribute group monitors the cache activities that occur when you search content on the Exchange
Server.
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161
Note: This attribute group is available in Exchange Server 2013. This attribute group is a multi-instance
attribute group.
Cache Hit Ratio The percentage of cache access attempts out of total cache access attempts when the
required data was available in the cache. The value format is a 4-byte float.
Cache Hits The total number of cache access attempts when the required data was available in the cache
since the service was started. The value format is a 4-byte integer.
Cache Instance Name The name of the cache instance. The value format is an alphanumeric string with a
maximum of 600 characters.
Cache Miss Ratio The percentage of cache access attempts out of the total cache access attempts when
the required data was not available in the cache. The value format is a 4-byte float.
Cache Misses The total number of cache access attempts when the required data was not available in the
cache since the service was started. The value format is a 4-byte integer.
Cache Requests The total number of cache requests that were processed since the service was started.
The value format is a 4-byte integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value format is an alphanumeric string with a
maximum of 64 characters.
Timestamp The time when the data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Sender Filter Agent attributes
This group of data provides details about MS Exchange Sender Filter statistics activity.
Note: This attribute group is available in Exchange Server 2007, or later. This attribute group is a single
instance attribute group.
Messaged Evaluated by Sender Filter The total number of messages evaluated by the Sender Filter
agent.
Messaged Evaluated by Sender Filter/Sec The total number of messages evaluated by the Sender Filter
agent per second.
Messaged Filtered by Sender Filter The total number of messages filtered by the Sender Filter agent.
Messaged Filtered by Sender Filter/Sec The total number of messages filtered by the Sender Filter agent
per second.
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System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Sender ID Agent attributes
This group of data provides details about the MS Exchange Sender ID Agent.
Note: This attribute group is available in Exchange Server 2007, or later. This attribute group is a single
instance attribute group.
DNS Queries The total number of DNS Queries performed by Sender ID Agent since the server was
started. The value format is a 4-byte integer.
DNS Queries/Sec The total of DNS Queries per second performed by Sender ID Agent since the server
was started. The value format is a 4-byte integer.
DNS Queries/Sec (Superseded) The total of DNS Queries per second performed by Sender ID Agent
since the server was started. The value format is a 4-byte integer.
Messages That Bypassed Validation The total number of messages that bypass validation by the Sender
Id agent. The value format is a 4-byte integer.
Messages That Bypassed Validation/Sec The number of messages that bypass validation per second. The
value format is a 4-byte float.
Messages Validated The total number of messages that are validated by the Sender Id agent. The value
format is a 4-byte integer.
Messages Validated/Sec The number of messages that are validated per second. The value format is a
4-byte float.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
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mm
Minute
SS
Second
MS Exchange Server attributes
The MS Exchange Server attribute group describes the status of the server.
Application Percent Free Space The percent of free space available on the logical drive where the
Exchange Server application is installed. The agent will use the Exchange Home directory to determine
the root directory for the Exchange Application. The agent will then determine the size of the disk and
amount of free space from performance objects to determine the free space available to the Exchange
Application. The value format is a decimal.
Client Access Role This server is configured to processes client access. The Client Access server role
supports Outlook 2007 and earlier versions, Outlook Web Access, and Exchange ActiveSync in addition to
the Post Office Protocol version 3 (POP3) and Internet Message Access Protocol version 4 rev1 (IMAP4)
protocols.
The Client Access server role also makes it possible to use Exchange 2007 features such as the offline
address book, the Autodiscover service, and the Availability service. You must have the Client Access
server role installed in every Exchange 2007 organization. The Client Access server role handles
communications between clients and Microsoft Exchange. Although Outlook communicates directly with
the Mailbox server, it uses the Client Access server role to connect to Exchange mailboxes when you are
using Outlook Anywhere (formerly known as RPC over HTTP) and for services such as the Autodiscover
service and the Availability service. The Client Access server role also enables users to use such Unified
Messaging features as Play on Phone.
The value format is an alphanumeric string with a maximum of 3 characters. This attribute is not
available for Microsoft Exchange Server 2000 or Microsoft Exchange Server 2003, and will return a value
of No for these servers. The following values are possible:
External value
Internal value
Yes
Y
No
N
Exchange Server FQDN The fully qualified domain name (FQDN) of the Exchange Server. The value
format is an alphanumeric string with a maximum of 600 characters.
Edge Transport Role This is an Edge Transport Server. Edge Transport servers are deployed in your
organization's perimeter network and handle all Internet-facing mail flow, provide protection against
spam, and provide secure message paths between business partners. The value format is an alphanumeric
string with a maximum of 3 characters. This attribute is not available for Microsoft Exchange Server 2000
or Microsoft Exchange Server 2003, and will return a value of No for these servers. The following values
are possible:
External value
Internal value
Yes
Y
No
N
Hub Transport Role The Hub Transport role is responsible for all internal mail flow. This attribute is not
available for Microsoft Exchange Server 2000 or Microsoft Exchange Server 2003, and will return a value
of No for these servers. The value format is an alphanumeric string with a maximum of 3 characters. The
following values are possible:
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External value
Internal value
Yes
Y
No
N
Information Store Status The Status of Exchange Information Store service. The value format is a 4-byte
integer. The following values are possible:
External value
Internal value
Unknown
0
Stopped
1
Start Pending
2
Stop Pending
3
Running
4
Continue Pending
5
Paused Pending
6
Paused
7
Log Percent Free Space Reports the percent free space of log data space between the current sample and
previous sample. The agent will obtain the names and location of the Exchange Server Log files. The
agent will then determine the free space available to each Log file. The information returned will then be
aggregated by Exchange Server Storage Group name in order to determine the total size of all log files
within the Storage Group and the Total free space available to that Storage Group. The Total Free Space
must then be divided by the Total Logical Disk Size and that result multiplied by 100 to arrive at the
Total Percent Free Space available. The value format is a decimal.
Note: Configure mailbox role to display Log Percent Free Space values. If mailbox role is not available on
Exchange Server 2007 or if the agent is configured on Exchange Server 2003 or 2000, the value is 0 or
undefined.
Mailbox Server Role This is a Mailbox Server. The Exchange Server 2007 Mailbox server role hosts both
mailbox and public folder databases, and provides calendar access for users and messaging records
management (MRM). The Mailbox server role is required if you plan to host user mailboxes, public
folders, or both, on an Exchange 2007 server. However, if you want to implement all the features and
functionality found in Exchange 2007, you will also have to install each of the other server roles. This
attribute is not available for Microsoft Exchange Server 2000 or Microsoft Exchange Server 2003, and will
return a value of No for these servers. The value format is an alphanumeric string with a maximum of 3
characters. The following values are possible:
External value
Internal value
Yes
Y
No
N
MTA Status The Status of Exchange Mail Transfer Agent service. The value format is a 4-byte integer.
This attribute is not available for Microsoft Exchange Server 2007, and will return a value of 0 for this
server. The following values are possible:
External value
Internal value
Unknown
0
Stopped
1
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External value
Internal value
Start Pending
2
Stop Pending
3
Running
4
Continue Pending
5
Paused Pending
6
Paused
7
Routing Engine Status The Status of Exchange Routing Engine service. The value format is a 4-byte
integer. This attribute is not available for Microsoft Exchange Server 2007, and will return a value of 0 for
this server. The following values are possible:
External value
Internal value
Unknown
0
Stopped
1
Start Pending
2
Stop Pending
3
Running
4
Continue Pending
5
Paused Pending
6
Paused
7
Server Status The status of the MS Exchange server. The value format is a 4-byte integer. The following
values are possible:
External value
Internal value
Up
1
Down
0
The tables below identify the default Windows services that must be running for the Server Status
attribute to return an Up or Down state. These are the default Windows services unless they are
configured through the agent configuration.
Note: The default Windows services for Exchange Server 2007 and 2010 are same.
Services in Microsoft Exchange Server 2003
Service name
Description
MSExchangeIS
Exchange Information Store service
MSExchangeMTA
Message Transfer Agent service
RESvc
Exchange Routing Engine service
MSExchangeSA
Exchange System Attendant service
SMTPSVC
Simple Mail Transfer Protocol service
W3SVC
World Wide Web Publishing service
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Services in Microsoft Exchange Server 2007 for the Client Access role
Service name
Description
MSExchangeADTopology
Active Directory Topology service
MSExchangeFDS
Exchange File Distribution service
MSExchangeServiceHost
Exchange Service Host service
Services in Microsoft Exchange Server 2007 for the Edge Transport role
Service name
Description
MSExchangeTransport
Exchange Transport service
MSExchangeAntispamUpdate
Exchange Anti-spam Update service
ADAM MSExchange
Exchange ADAM service
EdgeCredentialSvc
Exchange Credential service
Services in Microsoft Exchange Server 2007 for the Mailbox Server role
Service name
Description
MSExchangeADTopology
Active Directory Topology service
MSExchangeMailboxAssistants
Exchange Mailbox Assistants service
MSExchangeMailSubmission
Exchange Mail Submission service
MSExchangeRepl
Exchange Replication service
MSExchangeSearch
Exchange Search Indexer service
MSExchangeSA
Exchange System Attendant service
W3Svc
World Wide Web Publishing service
Services in Microsoft Exchange Server 2007 for the Unified Messaging role
Service name
Description
MSExchangeADTopology
Active Directory Topology service
MSSpeechService
Exchange Speech Engine service
MSExchangeUM
Exchange Unified Messaging service
MSExchangeFDS
Exchange File Distribution service
Services in Microsoft Exchange Server 2007 for the Hub Transport role
Service name
Description
MSExchangeADTopology
Active Directory Topology service
MSExchangeTransport
Exchange Transport service
MSExchangeEdgeSync
Exchange EdgeSync service
MSExchangeAntispamUpdate
Exchange Anti-spam Update service
MSExchangeTransportLogSearch
Exchange Transport Log Search service
Services in Microsoft Exchange Server 2007 installed on single server
Service name
Description
MSExchangeADTopology
Active Directory Topology service
MSExchangeFDS
Exchange File Distribution service
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Services in Microsoft Exchange Server 2007 installed on single server
Service name
Description
MSExchangeEdgeSync
Exchange EdgeSync service
MSExchangeAntispamUpdate
Exchange Anti-spam Update service
MSExchangeTransport
Exchange Transport service
MSExchangeTransportLogSearch
Exchange Transport Log Search service
MSExchangeMailboxAssistants
Exchange Mailbox Assistants service
MSExchangeMailSubmission
Exchange Mail Submission service
MSExchangeRepl
Exchange Replication service
MSExchangeSearch
Exchange Search Indexer service
MSExchangeSA
Exchange System Attendant service
MSExchangeIS
Exchange Information Store service
W3Svc
World Wide Web Publishing service
Services in Microsoft Exchange Server 2013 for the Mailbox role
Service name
Description
MSExchangeADTopology
Exchange Active Directory Topology service
MSExchangeIS
Exchange Information Store service
MSExchangeTransportLogSearch
Exchange Transport Log Search service
MSExchangeServiceHost
Exchange Service Host service
MSExchangeRepl
Exchange Replication service
MSExchangeMonitoring
Exchange monitoring service
MSExchangeMailboxAssistants
Exchange Mailbox Assistants service
FMS
Filtering Management service
SearchExchangeTracing
Exchange Tracing service for Search
Wsbexchange
Exchange Server Extension for Windows Server Backup
service
HostControllerService
Exchange Search Host Controller service
MSExchangeFastSearch
Exchange Fast Search service
MSExchangePOP3BE
Exchange POP3 Backend service
MSExchangeSubmission
Exchange Mailbox Transport Submission service
MSExchangeDelivery
Exchange Mailbox Transport Delivery service
MSExchangeIMAP4BE
Exchange IMAP4 Backend service
MSExchangeHM
Exchange Health Manager service
MSExchangeDiagnostics
Exchange Diagnostic service
MSExchangeThrottling
Exchange Throttling service
MSExchangeRPC
Exchange RPC Client Access service
MSExchangeMailboxReplication
Exchange Mailbox Replication service
Services in Microsoft Exchange Server 2013 for the Client Access role
Service name
Description
MSExchangeADTopology
Exchange Active Directory Topology service
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Services in Microsoft Exchange Server 2013 for the Client Access role
Service name
Description
MSExchangeIMAP4
Exchange IMAP4 service
MSExchangeServiceHost
Exchange Service Host service
MSExchangePOP3
Exchange POP3 service
MSExchangeMonitoring
Exchange monitoring service
MSExchangeUMCR
Exchange Unified Messaging Call Router service
MSExchangeHM
Exchange Health Manager service
MSExchangeFrontEndTransport
Exchange Front End Transport service
MSExchangeDiagnostics
Exchange Diagnostic service
MSExchangeRPC
Exchange RPC Client Access service
Services in Microsoft Exchange Server 2013 for the Unified Messaging role
Service name
Description
MSExchangeADTopology
Exchange Active Directory Topology service
MSExchangeUM
Exchange Unified Messaging service
MSExchangeServiceHost
Exchange Service Host service
MSExchangeMonitoring
Exchange monitoring service
Services in Microsoft Exchange Server 2013 for the Hub Transport role
Service name
Description
MSExchangeADTopology
Exchange Active Directory Topology service
MSExchangeEdgeSync
Exchange EdgeSync service
MSExchangeAntispamUpdate
Exchange Anti-spam Update service
MSExchangeTransportLogSearch
Exchange Transport Log Search service
MSExchangeTransport
Exchange Transport service
MSExchangeServiceHost
Exchange Service Host service
MSExchangeMonitoring
Exchange monitoring service
Server Version The version of the Exchange Server. The value format is a 4-byte integer. The following
values are possible:
External value
Internal value
Unknown
-1
2000
0
2003
1
2007
2
2010
3
2013
4
SMTP Status The Status of SMTP service. This attribute is not available for Microsoft Exchange Server
2007, and will return a value of 0 for this server. The value format is a 4-byte integer. The following
values are possible:
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169
External value
Internal value
Unknown
0
Stopped
1
Start Pending
2
Stop Pending
3
Running
4
Continue Pending
5
Paused Pending
6
Paused
7
Sys Attendant Svc Status The Status of Exchange System Attendant service. This attribute is not
available for Microsoft Exchange Server 2007, and will return a value of 0 for this server. The value
format is a 4-byte integer. The following values are possible:
External value
Internal value
Unknown
0
Stopped
1
Start Pending
2
Stop Pending
3
Running
4
Continue Pending
5
Paused Pending
6
Paused
7
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
Unified Messaging Role This server is configured in a unified messaging role. The Unified Messaging
server role enables voice mail, email, and fax messages to be stored in a user's mailbox. Users can then
access their Exchange 2007 mailbox from a telephone or from a computer. This attribute is not available
for Microsoft Exchange Server 2000 or Microsoft Exchange Server 2003, and will return a value of No for
these servers. The value format is an alphanumeric string with a maximum of 3 characters. The following
values are possible:
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External value
Internal value
Yes
Y
No
N
WWW Service Status The Status of WWW publishing service. The value format is a 4-byte integer. The
following values are possible:
External value
Internal value
Unknown
0
Stopped
1
Start Pending
2
Stop Pending
3
Running
4
Continue Pending
5
Paused Pending
6
Paused
7
MS Exchange Services Detail attributes
This group of data provides details about the services that make up the Exchange Server.
Service Name Microsoft Exchange Server service name. The value format is an alphanumeric string with
a maximum of 384 characters.
Service State Current service state. The value format is a 4-byte integer. The following values are
possible:
External value
Internal value
Stopped
0
Start Pending
1
Stop Pending
2
Running
3
Continue Pending
4
Pause Pending
5
Paused
6
Unknown
7
Service Status Current service status. The value format is a 4-byte integer. The following values are
possible:
External value
Internal value
OK
0
Error
1
Degraded
2
Unknown
3
Pred Fail
4
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External value
Internal value
Starting
5
Stopping
6
Service
7
Service Start Mode Defined start mode for the service. The value format is a 4-byte integer. The
following values are possible:
External values
Internal values
Automatic
1
Manual
2
Disabled
3
Unknown
-1
Delayed
4
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Storage Group Detail attributes
This group of data provides details about the storage groups that make up the Exchange Server.
Note: The attribute group is not available in Microsoft Exchange Server 2010. This attribute group is a
multi-instance attribute group.
Storage Group Distinguished Name The distinguished name of the storage group. The value format is
an alphanumeric string with a maximum of 3072 characters.
Number of Mailboxes in Storage Group The number of mailboxes in a particular storage group.
Storage Group Name The name assigned to Exchange storage group by system or selected at installation.
The value format is an alphanumeric string with a maximum of 384 characters.
Storage Group Percent Free Space The percent of free space available on the logical drive where the
Exchange Server application is installed. The agent will use the Exchange Home directory to determine
the root directory for the Exchange Application. The agent will then determine the size of the disk and
amount of free space from performance objects to determine the free space available to the Exchange
storage group. The value format is a 4-byte integer.
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Storage Group Percent Growth Reports the percent growth of the storage group between the current
sample and previous sample. The value format is a decimal.
Storage Group Size The size in megabytes of storage group. The value format is a decimal.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Store Driver attributes
This attribute group places messages from the transport pipeline into the appropriate mailbox.
Note: The following attributes are available only in Exchange Server 2007 and 2010. This attribute group
is a multi-instance attribute group.
Inbound Bytes Delivered The number of bytes delivered.
Inbound Failed Recipients The number of failed deliveries.
Inbound Local Delivery Calls The number of local delivery calls.
Inbound Local Delivery Calls Per Second The local delivery calls per second.
Inbound Message Delivery Attempts The number of attempts for delivering transport mail item.
Inbound Message Delivery Attempts Per Second The number of attempts for delivering transport mail
item per second.
Inbound Number of Delivering Threads The number of threads in delivery.
Inbound Recipients Delivered Recipients delivered.
Inbound Recipients Delivered Per Second The number of inbound recipients delivered per second.
Inbound Rerouted Recipients The number of deliveries rerouted.
Inbound Retried Recipients The number of deliveries retried.
Inbound Succeeded Recipients The number of successful deliveries.
Inbound Total Meeting Failures The number of errors seen when processing meeting messages.
Inbound Total Meeting Messages The total number of meeting messages processed.
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Outbound Mapi Events Without Message The number of submitted MAPI events without message item.
Note: This attribute is not available in Microsoft Exchange Server 2010 SP1, or later. The Enum value is
displayed as Undefined for Microsoft Exchange Server 2010 SP1, or later.
Outbound Submitted Mail Items The number of submitted mail items.
Outbound Submitted Mail Items Per Second The number of mail items that are submitted per second.
Outbound Total Recipients The total number of recipients handled.
Store Driver Name The name of the store driver.
Note: This attribute is not available in Microsoft Exchange Server 2010 SP1, or later. The Enum value is
displayed as Undefined for Microsoft Exchange Server 2010 SP1, or later.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Store Driver Database attributes
This attribute group contains attributes that are related to the Exchange store driver database.
Note: This attribute group is available only in Exchange Server 2010 Service Pack 1. This attribute group
is a multi-instance attribute group.
Store Driver Database Instance Name The name of the Microsoft Exchange Store Driver Database
instance. The value format is an alphanumeric string with a maximum length of 600 characters.
Delivery Attempts Per Minute Over The Last Five Minutes The average number of attempts to deliver
inbound messages by the store driver to Exchange stores in the last 5 minutes. The value format is a
4-byte float.
Delivery Failures Per Minute Over The Last Five Minutes The average number of message deliveries by
the store driver that have failed in the last 5 minutes. The value format is a 4-byte float.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric string with a maximum
length of 64 characters.
Timestamp The time when data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
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DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Store Driver Server attributes
This attribute group contains attributes that display data for the Exchange store driver in each mailbox
server.
Note: The attribute group is available only in Exchange Server 2010 Service Pack 1. This attribute group
is a multi-instance attribute group.
Store Driver Server Instance Name The name of the Microsoft Exchange Store Driver instance. The value
format is an alphanumeric string with a maximum length of 600 characters.
Delivery Attempts Per Minute Over The Last Five Minutes The average number of attempts to deliver
inbound messages by the store driver to Exchange stores in the last five minutes. The value format is a
4-byte float.
Delivery Failures Per Minute Over The Last Five Minutes The average number of message deliveries by
the store driver that have failed in the last five minutes. The value format is a 4-byte float.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is an alphanumeric string with a
maximum length of 64 characters.
Timestamp The time when data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Store Interface attributes
This attribute group monitors the interface between the Exchange Information Store service on the
Mailbox Server and the Hub Transport servers.
Note: This attribute group is available in Exchange Server 2007, or later. This attribute group is a
multi-instance attribute group.
Average Latency of RPC Requests The average latency (in milliseconds) of RPC requests that are
processed by using RPC context handle pools since the exrpc32.dll process was loaded. The value format
is a 4-byte float.
Note: This attribute is not available in Exchange Server 2007.
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Average Latency of Slow RPC Requests The average latency (in milliseconds) of the RPC requests with a
processing time of more than 500 ms. The value format is a 4-byte float.
ExRpcConnection Creation Events The number of ExRpcConnection object creation events that have
occurred since the service was started. The value format is a 4-byte integer.
ExRpcConnection Disposal Events The number of ExRpcConnection object disposal events that have
occurred since the service was started. The value format is a 4-byte integer.
Open RPC Context Handles The number of RPC context handles that are currently open in all the RPC
context handle pools. The value format is a 4-byte integer.
Note: This attribute is not available in Exchange Server 2007.
Percent of RPC Requests Failed The percentage of RPC requests that have failed. The failed RPC
requests are the requests with error codes and exceptions. The value format is a 4-byte float.
Percent of Slow RPC Requests The percentage of RPC requests with a processing time of more than 500
ms. The value format is a 4-byte float.
ROP Requests Outstanding The number of remote operation (ROP) requests that are currently pending
to be processed. The value format is a 4-byte integer.
RPC Bytes Received The total amount of data (in bytes) that has been received from the server since the
exrpc32.dll process was loaded. The value format is a 4-byte integer. The "Value_Exceed_Maximum"
enumeration value is displayed on the Tivoli Enterprise Portal when the amount of received data is
greater than 2147483647 bytes.
RPC Latency Average The average latency (in milliseconds) of RPC requests since the exrpc32.dll process
was loaded. The value format is a 4-byte float.
RPC Latency Total The total time (in seconds) that has been spent to process RPC calls since the
exrpc32.dll process was loaded. The value format is a 4-byte integer.
RPC Requests Failed with Exception The total number of RPC requests that have failed because of
exceptions since the exrpc32.dll process was loaded. The value format is a 4-byte integer.
RPC Requests Outstanding The number of RPC requests that are currently pending to be processed. The
value format is a 4-byte integer.
RPC Requests Sent The total number of RPC requests that have been initiated for processing since the
exrpc32.dll process was loaded. The value format is a 4-byte integer.
RPC Requests Sent/Sec The number of RPC requests that are currently initiated for processing per
second. The value format is a 4-byte float.
RPC Requests Succeeded The number of RPC requests that have succeeded since the exrpc32.dll process
was loaded. The value format is a 4-byte integer.
RPC Slow Requests The total number of RPC requests that have taken more than 500 ms for processing
since the exrpc32.dll process was loaded. The value format is a 4-byte integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value format is an alphanumeric string with a
maximum of 64 characters.
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Store Interface Instance Name The name of the store interface instance. The value format is an
alphanumeric string with a maximum of 600 characters.
Timestamp The time when data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
Total Latency of RPC Slow Requests The total processing time (in seconds) for the RPC calls with more
than 500 ms processing time. The value format is a 4-byte integer.
MS Exchange Submission
This attribute group monitors the activity of message submissions from the Mailbox server to the Hub
Transport server.
Note: This attribute group is available in Exchange Server 2013. This attribute group is a single instance
attribute group.
Failed Submissions The total number of message submissions that were failed since the service was
started. The value format is a 4-byte integer.
Failed Submissions/Sec The number of message submissions that failed per second. The value format is
a 4-byte integer.
Pending Submissions The number of messages that are waiting for submission. The value format is a
4-byte integer.
Percent of Permanent Failed Submissions in Last 5 Minutes The percentage of message submissions
that permanently failed in the last 5 minutes. The value format is a 4-byte float.
Successful Submissions The total number of messages that were submitted since the service was started.
The value format is a 4-byte integer.
Successful Submissions/Sec The number of messages that are submitted per second. The value format is
a 4-byte integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value format is an alphanumeric string with a
maximum of 64 characters.
Temporary Submission Failures The number of message submissions that temporarily failed. The value
format is a 4-byte integer.
Temporary Submission Failures/Sec The number of message submissions per second that temporarily
failed. The value format is a 4-byte integer.
Timestamp The time when the data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
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MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Submission DSN
This attribute group monitors the delivery status notifications (DSN) for messages that are sent to the
Mailbox Transport Submission service on the Exchange Server. DSN messages provide non-delivery
reports and other status messages to message senders.
Note: This attribute group is available in Exchange Server 2013. This attribute group is a multi-instance
attribute group.
Delay DSNs The total number of delay DSN messages that were generated since the service was started.
A delay DSN message is generated after each message delivery failure. The value format is a 4-byte
integer.
Delivered DSNs The total number of DSN messages that were generated for the completed message
deliveries since the service was started. The value format is a 4-byte integer.
DSN Type The type of DSN. The value format is an alphanumeric string with a maximum of 600
characters.
Expanded DSNs The total number of expanded DSN messages that were generated since the service was
started. The value format is a 4-byte integer.
Failure DSNs in Last Hour that can be Alerted The number of failure DSN messages that can be alerted
within the last hour because of message delivery failures. The value format is a 4-byte integer.
Failure DSNs Total The total number of failure DSN messages that were generated because of message
delivery failures since the service was started. The value format is a 4-byte integer.
Last Hour Delayed DSNs The number of delay DSN messages that are generated within the last hour.
The value format is a 4-byte integer.
Last Hour Failure DSNs The number of failure DSN messages that are generated within the last hour
because of message delivery failures. The value format is a 4-byte integer.
NDRs Generated for Catch-All Recipients The total number of non-delivery reports that were generated
because of non-delivery of messages to the catch-all mailbox recipients since the service was started. The
value format is a 4-byte integer.
Relay DSNs The total number of relay DSN messages that were generated since the service was started.
The value format is a 4-byte integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value format is an alphanumeric string with a
maximum of 64 characters.
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Timestamp The time when the data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Text Messaging attributes
This attribute group monitors the text messaging activity of the Exchange Server.
Note: This attribute group is available in Exchange Server 2010, or later. This attribute group is a single
instance attribute group.
Average Text Message Delivery Latency (milliseconds) The average time (in milliseconds) to send the
recent 1024 text messages that have been processed by the Text Messaging Transport agent. The value
format is a 4-byte integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value format is an alphanumeric string with a
maximum of 64 characters.
Text Messages Pending Delivery The total number of text messages that are currently being processed
by the Text Messaging Transport agent. The value format is a 4-byte integer.
Text messages Sent via SMTP/sec The number of text messages that have been sent by the Hub
Transport Server per second via SMTP. The value format is a 4-byte integer.
Text Messages Sent/sec The number of text messages that have been sent by the Hub Transport Server
per second. The value format is a 4-byte integer.
Timestamp The time when data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
Total Messages Sent via SMTP The total number of text messages that have been sent via SMTP since
the service was started. The value format is a 4-byte integer.
Total Text Messages Sent The total number of text messages that have been sent since the service was
started. The value format is a 4-byte integer.
MS Exchange Throttling attributes
This attribute group contains attributes that are related to the client throttling policies.
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Note: The attribute group is available in Exchange Server 2010, or later. This attribute group is a
multi-instance attribute group.
Throttling Instance Name The name of the Microsoft Exchange Throttling instance. The value format is
an alphanumeric string with a maximum length of 600 characters.
Active PowerShell Runspaces The number of currently active Windows PowerShell runspaces that have
been hosted by the Exchange Server. The value format is a 4-byte integer.
Active PowerShell Runspaces/Sec The number of currently active Windows PowerShell runspaces that
are hosted by the Exchange Server per second. The value format is a 4-byte float.
Average Task Wait Time The average amount of time (in milliseconds) that was spent between adding
and removing a task from the task queue. The value format is a 4-byte integer.
Note: This attribute is available only in Exchange Server 2010 Service Pack 1.
Average Thread Sleep Time The average amount of time (in milliseconds) for which the threads are idle.
The value format is a 4-byte integer.
Current Delayed Tasks The number of tasks that are currently delayed because of throttling. The value
format is a 4-byte integer.
Note: This attribute is available only in Exchange Server 2010 Service Pack 1.
Delay Time Threshold The amount of time (in milliseconds) a single operation must be delayed in 1
minute before the value in the Users Delayed X Milliseconds attribute is incremented. The value format is
a 4-byte integer.
Note: This attribute is available only in Exchange Server 2010 Service Pack 1.
Exchange Executing Cmdlets The number of Exchange cmdlets that are currently processed. The value
format is a 4-byte integer.
Exchange Executing Cmdlets/Sec The number of Exchange cmdlets that are currently processed per
second. The value format is a 4-byte float.
Max Delay Per Minute The maximum amount of time for which a caller was delayed in the current
1-minute window because of throttling. The value format is a 4-byte float.
Note: This attribute is available only in Exchange Server 2010 Service Pack 1.
Max Delayed Tasks The maximum number of tasks that have been delayed since the service was started.
The value format is a 4-byte integer.
Note: This attribute is available only in Exchange Server 2010 Service Pack 1.
Max Effective Time In Active Directory Per Minute The maximum percentage of time that is spent on
processing LDAP requests in the current 1-minute window. The value format is a 4-byte float.
Note: This attribute is not available in Exchange Server 2013. The Undefined enumeration value is
displayed on the Tivoli Enterprise Portal for Exchange Server 2013.
Max Effective Time In Address Book Per Minute The maximum percentage of time that is spent on
processing AddressBook requests in the current 1-minute window. The value format is a 4-byte float.
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Note: This attribute is not available in Exchange Server 2013. The Undefined enumeration value is
displayed on the Tivoli Enterprise Portal for Exchange Server 2013.
Max Effective Time In CAS Per Minute The maximum percentage of time that was spent to process the
Client Access server code in the last 1 minute. The value format is a 4-byte float.
Note: This attribute is not available in Exchange Server 2013. The Undefined enumeration value is
displayed on the Tivoli Enterprise Portal for Exchange Server 2013.
Max Effective Time In MailboxRPC Per Minute The maximum percentage of time that is spent on
processing MailboxRPC requests in the current 1-minute window. The value format is a 4-byte float.
Note: This attribute is not available in Exchange Server 2013. The Undefined enumeration value is
displayed on the Tivoli Enterprise Portal for Exchange Server 2013.
Max Task Queue Length The maximum length of the task queue. The value format is a 4-byte integer.
Note: This attribute is available only in Exchange Server 2010 Service Pack 1.
Max Worker Thread Count The maximum number of worker threads to which work items are assigned.
The value format is a 4-byte integer.
Note: This attribute is available only in Exchange Server 2010 Service Pack 1.
New Task Rejections The total number of new tasks that are rejected. The value format is a 4-byte
integer.
Note: This attribute is available only in Exchange Server 2010 Service Pack 1.
New Task Rejections/Sec The current number of new tasks that are rejected per second. The value
format is a 4-byte float.
Note: This attribute is available only in Exchange Server 2010 Service Pack 1.
New Tasks Submitted/Sec The number of new tasks that are submitted per second. The value format is a
4-byte float.
Note: This attribute is available only in Exchange Server 2010 Service Pack 1.
Noninteractive Cutoff Percent The cut-off percentage at which noninteractive client connections to the
mailbox server are interrupted. The value format is a 4-byte float.
Note: This attribute is available only in Exchange Server 2010 Service Pack 1.
OverBudget Threshold The number of times a user must go over budget in 1 minute to increment the
Users X Times OverBudget attribute. The value format is a 4-byte integer.
Note: This attribute is not available in Exchange Server 2013. The Undefined enumeration value is
displayed on the Tivoli Enterprise Portal for Exchange Server 2013.
Task Failures/Sec The total number of tasks that have failed per second. The value format is a 4-byte
float.
Note: This attribute is available only in Exchange Server 2010 Service Pack 1.
Task Queue Length The total length of the task queue. The value format is a 4-byte integer.
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Note: This attribute is available only in Exchange Server 2010 Service Pack 1.
Task Timeouts Per Minute The total number of tasks that have timed out in the current 1-minute
window. The value format is a 4-byte float.
Note: This attribute is available only in Exchange Server 2010 Service Pack 1.
Total New Tasks The total number of new tasks that are submitted for processing. The value format is a
4-byte integer.
Note: This attribute is available only in Exchange Server 2010 Service Pack 1.
Total Task Failures The total number of tasks that have failed. The value format is a 4-byte integer.
Note: This attribute is available only in Exchange Server 2010 Service Pack 1.
Total Unique Budgets The total number of unique budgets that are processed in the current 1-minute
window. The value format is a 4-byte integer.
Note: This attribute is not available in Exchange Server 2013. The Undefined enumeration value is
displayed on the Tivoli Enterprise Portal for Exchange Server 2013.
Unique Budgets OverBudget The number of unique budgets that have exceeded the OverBudget
threshold in the current 1-minute window. The value format is a 4-byte integer.
Note: This attribute is not available in Exchange Server 2013. The Undefined enumeration value is
displayed on the Tivoli Enterprise Portal for Exchange Server 2013.
Users Delayed X Milliseconds The number of users that have to wait for X or more milliseconds in 1
minute. The value format is a 4-byte integer.
Note: This attribute is not available in Exchange Server 2013. The Undefined enumeration value is
displayed on the Tivoli Enterprise Portal for Exchange Server 2013.
Users X Times OverBudget The total number of users for which the requests are rejected more than X
times in the current 1-minute window. The value format is a 4-byte integer.
Note: This attribute is not available in Exchange Server 2013. The Undefined enumeration value is
displayed on the Tivoli Enterprise Portal for Exchange Server 2013.
Worker Thread Count The total number of worker threads to which work items are assigned. The value
format is a 4-byte integer.
Note: This attribute is available only in Exchange Server 2010 Service Pack 1.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is an alphanumeric string with a
maximum length of 64 characters.
Timestamp The time when data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
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HH
Hour
mm
Minute
SS
Second
MS Exchange Transport Database attributes
This group of data monitors the activity of the MS Exchange Transport Database.
Note: The attribute group is available in Exchange Server 2007, or later. This attribute group is a
multi-instance attribute group.
Transport Database Instance Name The name of the Microsoft Exchange Transport Database instance.
The format of the value is an alphanumeric string with a maximum length of 600 characters.
Column cache load total The counter that is used to troubleshoot a complex issue that is related to the
Exchange Server Extension (ESE). This information is required by the Microsoft Product Support Services.
Column cache loaded bytes/sec The counter that is used to troubleshoot a complex issue that is related
to the Exchange Server Extension (ESE). This information is required by the Microsoft Product Support
Services.
Column cache loaded columns total The counter that is used to troubleshoot a complex issue that is
related to the Exchange Server Extension (ESE). This information is required by the Microsoft Product
Support Services.
Column cache loaded columns/sec The counter that is used to troubleshoot a complex issue that is
related to the Exchange Server Extension (ESE). This information is required by the Microsoft Product
Support Services.
Column cache loaded bytes total The counter that is used to troubleshoot a complex issue that is related
to the Exchange Server Extension (ESE). This information is required by the Microsoft Product Support
Services.
Column cache save total The counter that is used to troubleshoot a complex issue that is related to the
Exchange Server Extension (ESE). This information is required by the Microsoft Product Support Services.
Column cache save/sec The counter that is used to troubleshoot a complex issue that is related to the
Exchange Server Extension (ESE). This information is required by the Microsoft Product Support Services.
Column cache saved columns total The counter that is used to troubleshoot a complex issue that is
related to the Exchange Server Extension (ESE). This information is required by the Microsoft Product
Support Services.
Column cache saved columns/sec The counter that is used to troubleshoot a complex issue that is related
to the Exchange Server Extension (ESE). This information is required by the Microsoft Product Support
Services.
DataRow deletes total The counter that is used to troubleshoot a complex issue that is related to the
Exchange Server Extension (ESE). This information is required by the Microsoft Product Support Services.
DataRow deletes/sec The counter that is used to troubleshoot a complex issue that is related to the
Exchange Server Extension (ESE). This information is required by the Microsoft Product Support Services.
DataRow loads total The counter that is used to troubleshoot a complex issue that is related to the
Exchange Server Extension (ESE). This information is required by the Microsoft Product Support Services.
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DataRow loads/sec The counter that is used to troubleshoot a complex issue that is related to the
Exchange Server Extension (ESE). This information is required by the Microsoft Product Support Services.
DataRow moves total The counter that is used to troubleshoot a complex issue that is related to the
Exchange Server Extension (ESE). This information is required by the Microsoft Product Support Services.
DataRow moves/sec The counter that is used to troubleshoot a complex issue that is related to the
Exchange Server Extension (ESE). This information is required by the Microsoft Product Support Services.
DataRow seeks total The counter that is used to troubleshoot a complex issue that is related to the
Exchange Server Extension (ESE). This information is required by the Microsoft Product Support Services.
DataRow seeks/sec The counter that is used to troubleshoot a complex issue that is related to the
Exchange Server Extension (ESE). This information is required by the Microsoft Product Support Services.
DataRow updates total The counter that is used to troubleshoot a complex issue that is related to the
Exchange Server Extension (ESE). This information is required by the Microsoft Product Support Services.
DataRow updates/sec The counter that is used to troubleshoot a complex issue that is related to the
Exchange Server Extension (ESE). This information is required by the Microsoft Product Support Services.
MailItem load/sec The counter that is used to troubleshoot a complex issue that is related to the
Exchange Server Extension (ESE). This information is required by the Microsoft Product Support Services.
MailItem load total The counter that is used to troubleshoot a complex issue that is related to the
Exchange Server Extension (ESE). This information is required by the Microsoft Product Support Services.
MailItem new total The counter that is used to troubleshoot a complex issue that is related to the
Exchange Server Extension (ESE). This information is required by the Microsoft Product Support Services.
MailItem new/sec The counter that is used to troubleshoot a complex issue that is related to the
Exchange Server Extension (ESE). This information is required by the Microsoft Product Support Services.
Stream bytes read total The counter that is used to troubleshoot a complex issue that is related to the
Exchange Server Extension (ESE). This information is required by the Microsoft Product Support Services.
Stream bytes read/sec The counter that is used to troubleshoot a complex issue that is related to the
Exchange Server Extension (ESE). This information is required by the Microsoft Product Support Services.
Stream bytes written total The counter that is used to troubleshoot a complex issue that is related to the
Exchange Server Extension (ESE). This information is required by the Microsoft Product Support Services.
Stream bytes written/sec The counter that is used to troubleshoot a complex issue that is related to the
Exchange Server Extension (ESE). This information is required by the Microsoft Product Support Services.
Stream read total The counter that is used to troubleshoot a complex issue that is related to the Exchange
Server Extension (ESE). This information is required by the Microsoft Product Support Services.
Stream read/sec The counter that is used to troubleshoot a complex issue that is related to the Exchange
Server Extension (ESE). This information is required by the Microsoft Product Support Services.
Stream writes total The counter that is used to troubleshoot a complex issue that is related to the
Exchange Server Extension (ESE). This information is required by the Microsoft Product Support Services.
Stream writes/sec The counter that is used to troubleshoot a complex issue that is related to the Exchange
Server Extension (ESE). This information is required by the Microsoft Product Support Services.
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System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum length
of 64 characters.
Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Transport Dumpster attributes
This group of data represents Exchange data about the transport dumpster.
Note: The attribute group is available only in Exchange Server 2007 and 2010. This attribute group is a
single instance attribute group.
Dumpster Deletes/sec The rate at which items are deleted from the transport dumpster. The format of
the value is a 4-byte float.
Dumpster Deletes Quota The total number of messages that the transport dumpster deletes when the
quota exceeds the specified limit. The format of the value is a 4-byte integer.
Note: This attribute is not available on Microsoft Exchange Server 2007.
Dumpster Inserts/sec The rate at which items are inserted into the transport dumpster. The format of the
value is a 4-byte float.
Dumpster Item Count The total number of mail items that are currently in the transport dumpster. The
format of the value is a 4-byte integer.
Dumpster Mailbox Database Count The current number of associated mailbox databases for messages
that are stored in the transport dumpster. The format of the value is a 4-byte integer.
Note: This attribute is not available on Microsoft Exchange Server 2007.
Dumpster Size The total size (in bytes) of mail items that are currently in the transport dumpster on the
server. The format of the value is a 4-byte integer.
Redelivery Count The number of mail items that were re-delivered from the transport dumpster on the
server. The format of the value is a 4-byte integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is an alphanumeric string with a
maximum length of 64 characters.
Timestamp The time when the data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
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DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Transport Queues attributes
This group of data provides details about Exchange Server Transport Queues.
Note: This attribute group is available in Exchange Server 2007, or later. This attribute group is a
multi-instance attribute group.
Active Remote Delivery Queue Length The number of messages queued for remote delivery. The value
format is a 4-byte integer.
Note: This attribute is not available in Exchange Server 2013. The Undefined enumeration value is
displayed on the Tivoli Enterprise Portal for Exchange Server 2013.
Active Mailbox Delivery Queue Length The number of messages queued for delivery to an active
mailbox. The value format is a 4-byte integer.
Active Non-SMTP Delivery Queue Length The number of messages queued for delivery to a Non-SMTP
transport. The value format is a 4-byte integer.
Aggregate Delivery Queue Length The number of messages queued for aggregate delivery. The value
format is a 4-byte integer.
Note: This attribute is not available in Exchange Server 2013. The Undefined enumeration value is
displayed on the Tivoli Enterprise Portal for Exchange Server 2013.
Items Completed Delivery/Sec The number of times that messages completed delivery since the server
was started per second. The value format is a decimal.
Items Completed Delivery Total The total number of messages that completed delivery since the server
was started. The value format is a 4-byte integer.
Items Deleted by Admin Total The total number of items deleted by Admin since the server was started.
The value format is a 4-byte integer.
Items Queued For Delivery/Sec The number of times that messages are queued for delivery since the
server was started per second. The value format is a decimal.
Items Queued For Delivery Expired Total The total number of items queued for delivery that have
expired since the server was started. The value format is a 4-byte integer.
Items Queued For Delivery Total The total number of messages queued for delivery since the server was
started. The value format is a 4-byte integer.
Items Resubmitted Total The total number of items resubmitted since the server was started. The value
format is a 4-byte integer.
Largest Delivery Queue Length The number of items in the largest delivery queue. The value format is a
4-byte integer.
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Messages Completed Delivery/Sec The number of times that messages completed delivery since the
server was started per second. The value format is a decimal.
Messages Completed Delivery Total The total number of messages that completed delivery since the
server was started. The value format is a 4-byte integer.
Messages Queued For Delivery The number of messages queued to be delivered when sample was
taken. The value format is a 4-byte integer.
Messages Queued For Delivery/Sec The number of times that messages are queued for delivery since the
server was started per second. The value format is a decimal.
Messages Queued For Delivery Total The total number of messages that were queued for delivery since
server started. The value format is a 4-byte integer.
Messages Submitted/Sec The number of times that messages are being submitted per second since the
server was started. The value format is a decimal.
Messages Submitted Total The total number of messages submitted since the server was started. The
value format is a 4-byte integer.
Poison Queue Length The number of messages in the poison message queue. The value format is a
4-byte integer.
Retry Mailbox Delivery Queue Length The number of messages queued for retry delivery to active
mailbox since the server was started. The value format is a 4-byte integer.
Retry Non-SMTP Delivery Queue Length The number of messages queued for delivery retry to a
Non-SMTP transport since the server was started. The value format is a 4-byte integer.
Retry Remote Delivery Queue Length The number of messages queued for delivery retry since the
server was started. The value format is a 4-byte integer.
Note: This attribute is not available in Exchange Server 2013. The Undefined enumeration value is
displayed on the Tivoli Enterprise Portal for Exchange Server 2013.
Submission Queue Items Expired Total The total number of items in submission queue that have
expired since the server was started. The value format is a 4-byte integer.
Submission Queue Length The number of items in the submission queue when sample was taken. The
value format is a 4-byte integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
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SS
Second
Transport Queue Instance Name The Exchange Server Instance name where Transport Queue activity is
reported from. The value format is an alphanumeric string with a maximum of 384 characters.
Unreachable Queue Length The number of messages in Unreachable Queue when sample was taken.
The value format is a 4-byte integer.
MS Exchange Transport Rules attributes
This attribute group reports Transport rules activity performed by the Exchange Server.
Note: This attribute group is available in Exchange Server 2007, or later. This attribute group is a
multi-instance attribute group.
Messages Evaluated The total number of messages evaluated by Exchange Server Transport Rules since
the server was started. The value format is a 4-byte integer.
Messages Evaluated/Sec The number of times that messages are evaluated by Exchange Server Transport
Rules per second since the server was started. The value format is a decimal.
Messages Processed The total number of messages passed through Exchange Server Transport Rules
since the server was started. The value format is a 4-byte integer.
Messages Processed/Sec The number of times that messages are processed by Exchange Server Transport
Rules per second since the server was started. The value format is a decimal.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
Transport Rule Name Transport Rule Name that is confirmed by the Exchange Administrator. The value
format is an alphanumeric string with a maximum of 384 characters.
MS Exchange Transport Shadow Redundancy attributes
This group of data monitors the activity of the Exchange Transport Shadow Redundancy.
Note: The attribute group is available in the Exchange Server 2010, or later. This attribute group is a
multi-instance attribute group.
Current Messages Acknowledged before Relay Completed The current number of messages that are
received and acknowledged before the relay is complete. The value format is a 4-byte integer.
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Redundant Message Discard Events The current number of discarded messages that are in queue for all
shadow servers. The value format is a 4-byte integer.
Redundant Message Discard Events Expired The total number of discarded messages that were in queue
and are expired. The value format is a 4-byte integer.
Transport Shadow Redundancy Instance Name The name of the Microsoft Exchange Transport Shadow
Redundancy instance. The value format is an alphanumeric string with a maximum of 332 characters.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is an alphanumeric with a maximum of
64 characters.
Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Transport SMTP Availability attributes
This attribute group contains attributes that are related to the Exchange Transport SMTP Availability.
Note: The attribute group is available in Exchange Server 2010, or later. This attribute group is a
multi-instance attribute group.
Transport SMTP Availability Instance Name The name of the Microsoft Exchange Transport SMTP
instance. The value format is an alphanumeric string with a maximum length of 600 characters.
% Activity The combination of % Availability and Total Connections attribute values that are used for
sending alerts. The value format is a 4-byte float.
% Availability The ratio of successful connections to the total valid connections in the sliding window.
The value format is a 4-byte float.
% Failures Due To Active Directory Down The current percentage of valid connections in the sliding
window that have failed because the Active Directory is unavailable. The value format is a 4-byte float.
% Failures Due To Back Pressure The current percentage of valid connections in the sliding window that
have failed because of back pressure. The value format is a 4-byte float.
% Failures Due To I/O Exceptions The current percentage of valid connections in the sliding window
that have failed because of input/output exceptions. The value format is a 4-byte float.
% Failures Due To Max Inbound Connection Limit The current percentage of valid connections in the
sliding window that have failed because the maximum inbound connection limit was exceeded. The
value format is a 4-byte float.
% Failures Due To TLS Errors The current percentage of valid connections in the sliding window that
have failed because of Transport Layer Security (TLS) errors. The value format is a 4-byte float.
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Failures Due To Maximum Local Loop Count The number of message deliveries that have failed because
the maximum number of local loop count was exceeded since the service was started. The value format is
a 4-byte integer.
Note: This attribute is available in Microsoft Exchange Server 2010 SP1 only.
Total Connections The total number of valid connections in the sliding window since the server was
started. The value format is a 4-byte integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric string with a maximum
of 64 characters.
Timestamp The time when data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Transport SmtpReceive attributes
This group of data provides details about inbound message traffic.
Note: This attribute group is available in Exchange Server 2007, or later. This attribute group is a
multi-instance attribute group.
Average bytes/connection (MB) The average number of bytes (in MB) that are received per connection.
The value format is a 4-byte float.
Average bytes/message (MB) The average number of message bytes (in MB) that are received per
inbound message. The value format is a 4-byte float.
Average messages/connection The average number of messages that are received per connection. The
value format is a 4-byte float.
Average Recipients Message The average messages received since SMTP initialization. This value reflects
the number of messages generated for inbound and outbound recipients.
Bytes Received/Sec The number of bytes received by SMTP Receive Service per second since the server
was started. The value format is a decimal.
Bytes Received Total Total bytes received by SMTP Receive Service since the server was started. The
value format is a 4-byte integer.
Connections Current The number of current connections to SMTP Receive Service since the server was
started. The value format is a 4-byte integer.
Connections Total The total number of connections to SMTP Receive Service since the server was started.
The value format is a 4-byte integer.
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Disconnections By Agents The number of inbound connections that are dropped by agent actions. The
value format is a 4-byte integer.
Disconnections by Agents/Sec The number of inbound connections that are dropped by agent actions
per second. The value format is a 4-byte float.
Message Bytes Received Total The number of message bytes received by SMTP Receive Service since the
server was started. The value format is a 4-byte integer.
Message Bytes Received/Sec The number of message bytes received by SMTP Receive Service per second
since the server was started. The value format is a decimal.
Messages Received/Sec The number of messages received by SMTP Receive Service per second since the
server was started. The value format is a decimal.
Messages Received Total The total number of messages received by SMTP Receive Service since the
server was started. The value format is a 4-byte integer.
Messages Refused For Size The total number messages refused for size by SMTP Receive Service since
the server was started. The value format is a 4-byte integer.
Recipients accepted Total The number of recipients accepted. The value format is a 4-byte integer.
SMTP Receive Instance Name The network name of the source of this information. The value format is
an alphanumeric string with a maximum of 64 characters.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange Transport SmtpSend attributes
This group of data provides details about SMTP Send Service.
Note: This attribute group is available in Exchange Server 2007, or later. This attribute group is a
multi-instance attribute group.
Average bytes/connection The average number of bytes that are sent by the SmtpSend connector per
connection. The value format is a 4-byte float.
Average message bytes/message The average number of bytes that are sent by the SmtpSend connector
per message. The value format is a 4-byte float.
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Average messages/connection The average number of messages that are sent by the SmtpSend connector
per connection. The value format is a 4-byte float.
Average Recipients Message The average messages sent since SMTP initialization. This value reflects the
number of messages generated for inbound and outbound recipients. The value format is a 4-byte integer.
Bytes Sent/Sec The number of times that the bytes are sent by SMTP Send Service per second since the
server was started. The value format is a decimal.
Bytes Sent Total Total bytes sent by SMTP Send Service since the server was started. The value format is
a 4-byte integer.
Connections Created/Sec The number of outbound connections that are established by the SmtpSend
connector per second. The value format is a 4-byte float.
Connections Current The number of current connections to SMTP Send Service since the server was
started. The value format is a 4-byte integer.
Connections Total The total number of connections to SMTP Send Service since server last started. The
value format is a 4-byte integer.
Message Bytes Sent The number of message bytes sent by SMTP Send Service since the server was
started. The value format is a 4-byte integer.
Message Bytes Sent/Sec The number of times that the message bytes are sent by SMTP Send Service per
second since the server was started. The value format is a decimal.
Messages Sent/Sec The number of times that the messages are sent by SMTP Send service per second
since the server was started. The value format is a decimal.
Messages Sent Total The total number of messages sent by SMTP Send Service since the server was
started. The value format is a 4-byte integer.
Recipients sent The number of recipients sent by the SmtpSend connector. The value format is a 4-byte
float.
SMTP Send Instance Name The network name of the source of this information. The value format is an
alphanumeric string with a maximum of 64 characters.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters..
Timestamp The time when the data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
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MS Exchange UM Auto Attendant attributes
This attribute group monitors the activities of the Unified Messaging (UM) auto attendants.
Note: This attribute group is available in Exchange Server 2007, or later. This attribute group is a
multi-instance attribute group.
Auto Attendant Name The name of the UM auto attendant. The value format is an alphanumeric string
with a maximum of 384 characters.
Percentage of Successful Calls The percentage of total calls that have been answered by the UM auto
attendant. The value format is a 4-byte integer.
Average Call Time The average call duration with the UM auto attendant. The value format is a 4-byte
integer.
Average Recent Call Time The average time (in seconds) of the last 50 calls that have been answered by
the UM auto attendant. The value format is a 4-byte integer.
Business Hours Calls The total number of calls that have been answered by the UM auto attendant
during business hours since the service was started. The value format is a 4-byte integer.
Calls with Speech Input The total number of UM auto attendant calls for which callers have provided
speech inputs since the service was started. The value format is a 4-byte integer.
Calls with Spoken Name The total number of UM auto attendant calls for which callers have spoken
their names since the service was started. The value format is a 4-byte integer.
Directory Accessed The number of times the UM auto attendant has accessed the directory since the
service was started. The value format is a 4-byte integer.
Directory Accessed by Dial by Name The total number of times the subscriber has accessed the directory
by using the Dial by Name feature since the service was started. The value format is a 4-byte integer.
Directory Accessed by Extension The total number of times the subscriber has accessed the directory by
specifying the extension number since the service was started. The value format is a 4-byte integer.
Directory Accessed by Spoken Name The total number of times the subscriber has accessed the directory
by providing the recipient name verbally since the service was started. The value format is a 4-byte
integer.
Directory Accessed Successfully using Dial by Name The total number of times the caller has accessed
the directory by using the Dial by Name feature since the service was started. The value format is a
4-byte integer. This attribute value is incremented only when the caller connects with the user who is
specified by using the Dial by Name feature after accessing the directory.
Directory Accessed Successfully by Spoken Name The total number of times the caller has accessed the
directory by providing the recipient name verbally since the service was started. The value format is a
4-byte integer. This attribute value is incremented only when the caller connects with the recipient after
accessing the directory.
Disconnected Without Input The total number of calls that have been dropped because callers did not
provide inputs after being prompted by the UM auto attendant since the service was started. The value
format is a 4-byte integer.
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System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value format is an alphanumeric string with a
maximum of 64 characters.
Timestamp The time when the data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
Total Calls The total number of calls that have been answered by the UM auto attendant since the service
was started. The value format is a 4-byte integer.
Transferred Count The total number of calls that have been transferred by the UM auto attendant since
the service was started. The value format is a 4-byte integer. This attribute value does not include calls
that are transferred by the operator.
MS Exchange UM Availability attributes
This attribute group monitors the availability of the Unified Messaging system.
Note: This attribute group is available in Exchange Server 2007, or later. This attribute group is a single
instance attribute group.
Average Hub Transport Access Failures Percentage The percentage of attempts that have failed to access
the Hub Transport server since the service was started. The value format is a 4-byte integer.
Note: This attribute is available only in Exchange Server 2010 SP1.
Failed Mailbox Connection Attempts Percentage The percentage of attempts that failed to connect to the
Mailbox server. The value format is a 4-byte integer.
Note: This attribute is not available in Exchange Server 2007.
Directory Access Failures The total number of attempts that have failed to access the Active Directory
since the service was started. The value format is a 4-byte integer.
Hub Transport Access Completed The total number of times the Hub Transport server has been accessed
since the service was started. The value format is a 4-byte integer.
Note: This attribute is available only in Exchange Server 2007.
Hub Transport Access Failures The total number of attempts that have failed to access Hub Transport
servers since the service was started. The value format is a 4-byte integer. This attribute value is
incremented if all the Hub Transport servers are unavailable.
Note: This attribute is available only in Exchange Server 2007.
Mailbox Server Access Failures The total number of attempts that have failed to access the Mailbox
server since the service was started. The value format is a 4-byte integer.
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Note: This attribute is available only in Exchange Server 2007.
Percentage of Messages Successfully Processed Over the Last Hour The percentage of messages that
have been processed by the Microsoft Exchange Unified Messaging service in the last hour. The value
format is a 4-byte integer.
Note: This attribute is not available in Exchange Server 2007.
Retrieved System Name The total number of times the name of a user has been retrieved since the
service was started. The value format is a 4-byte integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value format is an alphanumeric string with a
maximum of 64 characters.
Text to Speech Performed The total number of times the Text-to-Speech feature has been used to
generate the audio output of the subscriber name since the service was started. The value format is a
4-byte integer.
Timestamp The time when the data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
Total Worker Process Call Count The total number of calls that have been processed by the UM worker
process since the service was started. The value format is a 4-byte integer.
Worker Process Recycled The total number of times a new UM worker process has been recycled since
the service was started. The value format is a 4-byte integer.
MS Exchange UM Call Answer attributes
This attribute group monitors the call answering activity of the Unified Messaging system.
Note: This attribute group is available in Exchange Server 2007, or later. This attribute group is a
single-instance attribute group.
Average Greeting Size The average size (in seconds) of recorded greetings that have been retrieved by
the Unified Messaging Server. The value format is a 4-byte integer.
Average Recent Voice Message Size The average size (in seconds) of the last 50 voice messages that have
been received for subscribers. The value format is a 4-byte integer.
Average Voice Message Size The average size (in seconds) of the voice messages that have been received
for subscribers. The value format is a 4-byte integer.
Call Answering Calls The total number of diverted calls that have been answered on behalf of
subscribers since the service was started. The value format is a 4-byte integer.
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Call Answering Missed Calls The total number of times a diverted call was dropped without leaving a
message for the caller since the service was started. The value format is a 4-byte integer.
Call Answering Voice Messages The total number of voice messages that have been submitted for
delivery as a result of answering the calls on behalf of subscribers since the service was started. The
value format is a 4-byte integer.
Calls Without Personal Greetings The total number of diverted calls without greeting messages that
have been received for subscribers since the service was started. The value format is a 4-byte integer.
Diverted Extension Not Provisioned The total number of received calls for which the specified extension
to divert calls is not the Unified Messaging subscriber extension since the service was started. The value
format is a 4-byte integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value format is an alphanumeric string with a
maximum of 64 characters.
Timestamp The time when the data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
MS Exchange UM Enabled User Details attributes
This attribute group monitors details of users who are enabled for Unified Messaging. This attribute
group is a multi-instance attribute group.
Note: This attribute group is available in Exchange Server 2007 or later.
Dial Plan The name of the dial plan that is associated with the user. The value format is an alphanumeric
string with a maximum of 384 characters.
Mailbox Name The name of the user whose mailbox is enabled for Unified Messaging. The value format
is an alphanumeric string with a maximum of 384 characters.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value format is an alphanumeric string with a
maximum of 64 characters.
Timestamp The time when the data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
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SS
Second
UM Mailbox Policy The name of the Unified Messaging mailbox policy that is associated with the user.
The value format is an alphanumeric string with a maximum of 384 characters.
MS Exchange UM General attributes
This attribute group monitors the general performance of the Unified Messaging system.
Note: This attribute group is available in Exchange Server 2007, or later. This attribute group is a single
instance attribute group.
Average Call Duration The average duration (in seconds) of calls since the service was started. The value
format is a 4-byte integer.
Average MWI Latency The average time (in milliseconds) from the delivery of the voice mail to the
receipt of the confirmation by the Unified Messaging Server. The value format is a 4-byte integer. The
average is calculated for the last 50 messages.
Note: This attribute is not available in Exchange Server 2007.
Average Recent Call Duration The average duration (in seconds) of the last 50 calls. The value format is
a 4-byte integer.
Call Duration Exceeded The total number of calls that have been disconnected because the calls exceeded
the maximum call limit that is specified in the Unified Messaging Server since the service was started.
The value format is a 4-byte integer. This attribute value contains all types of calls including fax calls.
Calls Disconnected by User Failure The total number of calls that have been disconnected because the
inputs provided by users were invalid since the service was started. The value format is a 4-byte integer.
Current Auto Attendant Calls The number of UM auto attendant calls that are currently connected to the
Unified Messaging Server since the service was started. The value format is a 4-byte integer.
Current Calls The number of calls that are currently connected to the Unified Messaging Server since the
service was started. The value format is a 4-byte integer.
Current Fax Calls The number of fax calls that are currently connected to the Unified Messaging Server
since the service was started. The value format is a 4-byte integer. Voice calls change to fax calls after a
fax tone is detected.
Current Subscriber Access Calls The number of subscribers who are currently logged on and are
connected to the Unified Messaging Server since the service was started. The value format is a 4-byte
integer.
Current Unauthenticated Pilot Number Calls The number of voice calls to the pilot number that are not
authenticated since the service was started. The value format is a 4-byte integer.
Current Voice Mail Calls The number of voice mail calls that are currently connected to the Unified
Messaging Server since the service was started. The value format is a 4-byte integer.
Note: This attribute is not available in Exchange Server 2007.
Delayed Calls The total number of calls that have taken more than 2 seconds to connect since the service
was started. The value format is a 4-byte integer.
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197
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value format is an alphanumeric string with a
maximum of 64 characters.
Timestamp The time when the data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
Total Calls The total number of calls that have been answered or made since the service was started. The
value format is a 4-byte integer. This attribute value does not include transferred calls.
Total Calls per Second The number of calls that have been received in the last second. The value format
is a 4-byte float.
User Response Latency The average response time (in milliseconds) of the system to respond to a user
request. The value format is a 4-byte integer. The average is calculated for the last 25 calls. This attribute
is used for calls that require significant processing.
MS Exchange UM Subscriber Access attributes
This attribute group monitors the Unified Messaging-related activities of subscribers.
Note: This attribute group is available in Exchange Server 2007, or later. This attribute group is a
single-instance attribute group.
Average Recent Sent Voice Message Size The average size (in seconds) of the last 50 voice messages that
have been sent. The value format is a 4-byte integer.
Average Recent Subscriber Call Duration The average duration (in seconds) of the last 50 subscriber
calls when subscribers were logged on to the system. The value format is a 4-byte integer.
Average Sent Voice Message Size The average size (in seconds) of the voice messages that have been
sent. The value format is a 4-byte integer. This attribute value does not include the size of an attachment.
Average Subscriber Call Duration The average duration (in seconds) for which subscribers have been
logged on to the system during the call. The call duration is calculated after subscribers log off from the
system. The value format is a 4-byte integer.
Calendar Accessed The total number of times the subscribers have accessed their calendars by using the
telephone user interface since the service was started. The value format is a 4-byte integer.
Calendar Items Details Requested The total number of times a subscriber has requested additional
details for a calendar item since the service was started. The value format is a 4-byte integer.
Calendar Items Heard The total number of calendar items that have been heard by subscribers since the
service was started. The value format is a 4-byte integer.
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Calendar Late Attendance The total number of messages that have been sent to inform the meeting
organizer about the late joining of the subscriber since the service was started. The value format is a
4-byte integer.
Called Meeting Organizer The total number of times the subscribers have called the meeting organizer
since the service was started. The value format is a 4-byte integer.
Contact Items Heard The total number of times the subscribers have listened to the directory details
since the service was started. The value format is a 4-byte integer.
Contacts Accessed The total number of times the subscribers have accessed the Main Menu Contacts
option by using the telephone user interface since the service was started. The value format is a 4-byte
integer.
Directory Accessed The total number of times the subscribers have accessed the Main Menu Directory
option by using the telephone user interface since the service was started. The value format is a 4-byte
integer.
Directory Accessed by Dial by Name The total number of times the subscribers have accessed the
directory by using the Dial by Name feature since the service was started. The value format is a 4-byte
integer.
Directory Accessed by Extension The total number of times the subscribers have accessed the directory
by specifying the extension number since the service was started. The value format is a 4-byte integer.
Email Message Queue Accessed The total number of times the subscribers have accessed their email
message queue by using the telephone user interface since the service was started. The value format is a
4-byte integer.
Email Messages Deleted The total number of email messages that have been deleted by subscribers since
the service was started. The value format is a 4-byte integer.
Email Messages Heard The total number of email messages containing audio file attachments that have
been heard by subscribers since the service was started. The value format is a 4-byte integer.
Forward Messages Sent The total number of messages that have been forwarded by subscribers since the
service was started. The value format is a 4-byte integer.
Launched Calls The total number of subscriber calls that result in outbound calls being placed on hold
since the service was started. The value format is a 4-byte integer.
Meetings Accepted The total number of meeting acceptance messages that have been sent by subscribers
since the service was started. The value format is a 4-byte integer.
Meetings Declined The total number of meeting declined messages that have been sent by subscribers
since the service was started. The value format is a 4-byte integer.
Replied to Organizer The total number of reply messages that have been sent by subscribers to meeting
organizers since the service was started. The value format is a 4-byte integer.
Reply Messages Sent The total number of reply messages that have been sent by subscribers since the
service was started. The value format is a 4-byte integer.
Subscriber Authentication Failures The total number of subscriber authentications that have failed since
the service was started. The value format is a 4-byte integer. The value of this attribute increments with
each failed authentication. Multiple authentication failures are possible for a single phone call.
Chapter 4. Attributes reference
199
Subscriber Logon Failures The total number of subscriber logon attempts that have failed since the
service was started. The value format is a 4-byte integer.
Subscriber Logons The total number of subscribers that have been authenticated since the service was
started. The value format is a 4-byte integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value format is an alphanumeric string with a
maximum of 64 characters.
Timestamp The time when the data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
Voice Message Queue Accessed The total number of times the subscribers have accessed their voice
message queue by using the telephone user interface since the service was started. The value format is a
4-byte integer.
Voice Messages Deleted The total number of voice messages that have been deleted by subscribers since
the service was started. The value format is a 4-byte integer.
Voice Messages Played The total number of voice messages that have been played for subscribers since
the service was started. The value format is a 4-byte integer. The value of this attribute increments when
the voice playback starts. The subscriber might not listen to the entire message.
Voice Messages Sent The total number of voice messages that have been sent by subscribers since the
service was started. The value format is a 4-byte integer.
MS Exchange Web Services attributes
This attribute group monitors the activities of the Exchange Web Services (EWS) on the Microsoft
Exchange Server.
Note: This attribute group is available in Exchange Server 2007, or later. This attribute group is a single
instance attribute group.
Average Response Time The average time (in milliseconds) that has elapsed between the beginning and
the end of requests that are sent through the proxy Client Access server. The value format is a 4-byte
float.
Total Number of IDs Converted The total number of identifiers that have been converted to other
identifier formats since the service was started. The value format is a 4-byte integer.
IDs Converted/Sec The number of identifiers that are currently converted per second to other identifier
formats. The value format is a 4-byte integer.
Number of Current Proxy Calls The number of requests that are currently sent through the proxy Client
Access server to the other Client Access servers. The value format is a 4-byte integer.
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Number of EWS Failovers The total number of times the EWS has failed over to an alternate proxy
Client Access server while processing proxy requests since the service was started. The value format is a
4-byte integer.
Total Number of Proxy Request Bytes The total number of bytes in requests that have been sent through
the proxy Client Access server to the other Client Access servers since the service was started. The value
format is a 4-byte integer.
Total Number of Proxy Response Bytes The total number of bytes in responses that have been generated
for the requests sent through the proxy Client Access server since the service was started. The value
format is a 4-byte integer.
Proxy Average Response Time The average time (in milliseconds) that has elapsed between the
beginning and the end of a request that is sent through the proxy Client Access server. The value format
is a 4-byte float.
Number of Proxy Failovers/Sec The average number of proxy failovers that occurred per second. The
value format is a 4-byte float.
Number of Proxy Requests/Sec The number of requests that are currently sent per second through the
proxy Client Access server. The value format is a 4-byte integer.
Requests/Sec The number of requests that are currently processed per second. The value format is a
4-byte integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value format is an alphanumeric string with a
maximum of 64 characters.
Timestamp The time when data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
Total Client Disconnects The total number of times the clients have been disconnected before completion
of request processing since the service was started. The value format is a 4-byte integer.
Note: This attribute is not available in Exchange Server 2007.
Total Number of Proxy Requests The total number of requests that have been sent through the proxy
Client Access server to the other Client Access servers since the service was started. The value format is a
4-byte integer.
Note: This attribute is not available in Exchange Server 2007.
RPC/HTTP Proxy attributes
This attribute group monitors the activities of the RPC/HTTP Proxy on the Microsoft Exchange Server.
Chapter 4. Attributes reference
201
Note: This attribute group is available in Exchange Server 2010, or later. This attribute group is a single
instance attribute group.
Back-End Connection Attempts/Sec The number of attempts that are made per second by the RPC proxy
server to connect to the back-end server. The value format is a 4-byte integer.
Number of Incoming RPC/HTTP Connections The number of users that are currently connected to the
front-end server by using the RPC/HTTP protocol. The value format is a 4-byte integer.
Current Number of Unique Users The number of unique users that are currently connected to the
back-end server by using the RPC over HTTP protocol. The value format is a 4-byte integer.
Failed Back-End Connection Attempts/Sec The number of RPC proxy server attempts per second that
currently failed to connect to the back-end server. The value format is a 4-byte integer.
RPC/HTTP Requests/Sec The number of RPC over HTTP requests that are sent per second to the
back-end servers. The value format is a 4-byte integer.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value format is an alphanumeric string with a
maximum of 64 characters.
Timestamp The time when data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
Total Incoming Bandwidth From Back-End Servers The number of bytes that are received per second by
the back-end servers from the RPC proxy server. The value format is a 4-byte float.
Total Outgoing Bandwidth to Back-End Servers The number of bytes that are sent per second by the
back-end servers to the RPC proxy server. The value format is a 4-byte float.
SMTP attributes
This group of data represents MS Exchange SMTP activity. Use SMTP attributes to create situations to
monitor a wide range of activities associated with the hosting of an electronic mail server.
Note: The attribute group is available only in Exchange Server 2003. This attribute group is a
multiple-instance attribute group.
% Recipients Local The percentage of recipients to be delivered locally since the server was started. The
value format is a decimal.
% Recipients Remote The percentage of recipients to be delivered remotely since the server was started.
The value format is a decimal.
Avg Recipients/msg Received The average number of recipients per inbound message received since the
server was started. The value format is a decimal.
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Avg Recipients/msg Sent The average number of recipients per outbound messages sent since the server
was started. The value format is a decimal.
Avg Retries/msg Delivered The average number of retries per local delivery since the server was started.
The value format is a decimal.
Avg Retries/msg Sent The average number of retries per outbound message sent since the server was
started. The value format is a decimal.
Badmailed Messages (Bad Pickup File) The number of malformed pickup messages that are sent to the
badmail folder. The value format is a 4-byte integer.
Badmailed Messages (General Failure) The number of messages that are sent to the badmail folder for
reasons not associated with a specific counter. The value format is a 4-byte integer.
Badmailed Messages (Hop Count Exceeded) The number of messages that are sent to the badmail folder
because it exceeds the maximum hop count. The value format is a 4-byte integer.
Badmailed Messages (NDR of DSN) The number of Delivery Status Notifications sent to the badmail
folder because messages are not delivered. The value format is a 4-byte integer.
Badmailed Messages (No Recipients) The number of messages that are sent to the badmail folder
because they had no recipients. The value format is a 4-byte integer.
Badmailed Messages (Triggered via Event) The number of messages that are sent to the badmail folder
on the request of a server event sink. The value format is a 4-byte integer.
Bytes Received/Sec The number of times that bytes are received per second since the server was started.
The value format is a decimal.
Bytes Sent/Sec The number of times that bytes are sent per second since the server was started. The
value format is a decimal.
Bytes Total/Sec The number of times that bytes are sent and received per second since the server was
started. The value format is a decimal.
Categorizer Queue Length The number of messages on categorizer queue since the server was started.
The value format is a 4-byte integer.
Connection Errors/Sec The number of connection errors per second since the server was started. The
value format is a decimal.
Current Messages in Local Delivery The number of messages that are being processed by a server event
sink for local delivery. The value format is a 4-byte integer.
Directory Drops/Sec The number of messages placed in a drop directory per second since the server was
started. The value format is a decimal.
Directory Drops Total The total number of messages placed in a drop directory since the server was
started. The value format is a 4-byte integer.
Directory Pickup Queue Length The number of messages in the directory pickup queue since the server
was started. The value format is a 4-byte integer. For all versions of Microsoft Exchange environments the
following value is returned:
Chapter 4. Attributes reference
203
External value
Internal value
Undefined
-1
DNS Queries/Sec The number of DNS lookups per second since the server was started. The value format
is a decimal.
DNS Queries Total The total number of DNS lookups since the server was started. The value format is a
4-byte integer.
ETRN Messages/Sec The number of ETRN messages per second since the server was started. The value
format is a decimal.
ETRN Messages Total The total number of ETRN messages received by the server since the server was
started. The value format is a 4-byte integer.
Inbound Connections Current The total number of connections currently inbound since the server was
started. The value format is a 4-byte integer.
Inbound Connections Total The total number of inbound connections received since the server was
started. The value format is a 4-byte integer.
kBytes Received Total The total number of kilobytes received since the server was started. The value
format is a 4-byte integer.
kBytes Sent Total The total number of kilobytes sent since the server was started. The value format is a
4-byte integer.
kBytes Total The total number of kilobytes sent and received since the server was started. The value
format is a 4-byte integer.
Local Queue Length The number of messages in the local queue since the server was started. The value
format is a 4-byte integer.
Local Retry Queue Length The number of messages in the local retry queue since the server was started.
The value format is a 4-byte integer.
Message Bytes Received/Sec The number of times that bytes are received in messages per second since
the server was started. The value format is a decimal.
Message Bytes Sent/Sec The number of times that bytes are sent in messages per second since the server
was started. The value format is a decimal.
Message Bytes Total/Sec The number of times that bytes are sent and received in messages per second
since the server was started. The value format is a decimal.
Messages Currently Undeliverable The number of messages that are reported as undeliverable by
routing. The value format is a 4-byte integer.
Messages Received Total The total number of inbound messages accepted since the server was started.
The value format is a 4-byte integer.
Messages Delivered/Sec The number of times that messages are delivered to local mailboxes per second
since the server was started. The value format is a decimal.
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Messages Delivered Total The total number of messages delivered to local mailboxes since the server
was started. The value format is a 4-byte integer.
Message Delivery Retries The total number of local deliveries that were retried since the server was
started. The value format is a 4-byte integer.
Message kBytes Received Total The total number of kilobytes received in messages since the server was
started. The value format is a 4-byte integer.
Message kBytes Sent Total The total number of kilobytes sent in messages since the server was started.
The value format is a 4-byte integer.
Message kBytes Total The total number of kilobytes sent and received in messages since the server was
started. The value format is a 4-byte integer.
Messages Pending Routing The total number of messages to be routed that are pending since the server
was started. The value format is a 4-byte integer.
Messages Received/Sec The number of times that inbound messages are received per second since the
server was started. The value format is a decimal.
Messages Refused for Address Objects The total number of messages refused due to lack of address
objects since the server was started. The value format is a 4-byte integer.
Messages Refused for Mail Objects The total number of messages refused due to lack of mail objects
since the server was started. The value format is a 4-byte integer.
Messages Refused for Size The total number of messages rejected because they were too big since the
server was started. The value format is a 4-byte integer.
Message Send Retries The total number of outbound message sends that were retried since the server
was started. The value format is a 4-byte integer.
Messages Sent/Sec The number of times that outbound messages are sent per second since the server
was started. The value format is a decimal.
Messages Sent Total The total number of outbound messages sent since the server was started. The value
format is a 4-byte integer.
NDRs Generated The number of non-delivery reports that were generated since the server was started.
The value format is a 4-byte integer.
Number of MailFiles Open Number of handles to open mail files since the server was started. The value
format is a 4-byte integer.
Number of QueueFiles Open Number of handles to open queue files since the server was started. The
value format is a 4-byte integer.
Outbound Connections Current The number of connections currently outbound since the server was
started. The value format is a 4-byte integer.
Outbound Connections Refused The number of outbound connection attempts refused by remote sites
since the server was started. The value format is a 4-byte integer.
Outbound Connections Total The total number of outbound connections attempted since the server was
started. The value format is a 4-byte integer.
Chapter 4. Attributes reference
205
Pickup Directory Messages Retrieved/sec The rate at which the messages are retrieved from the mail
pickup directory. The value format is a 4-byte float.
Pickup Directory Messages Retrieved Total The total number of messages that are retrieved from the
mail pickup directory. The value format is a 4-byte integer.
Remote Queue Length The number of messages in the remote queue since the server was started. The
value format is a 4-byte integer.
Remote Retry Queue Length The number of messages in the retry queue for remote delivery since the
server was started. The value format is a 4-byte integer.
Routing Table Lookups/Sec The number of routing table lookups per second since the server was
started. The value format is a decimal.
Routing Table Lookups Total The total number of routing table lookups since the server was started. The
value format is a 4-byte integer.
SMTP Server The instance name (SMTP Server). The value format is a 64 character string.
System Name The key for the table view in the format hostname: EX. This character string provides a
unique identifier for each server across an enterprise. The value is alphanumeric with a maximum of 64
characters.
Timestamp The time when this data was collected. The format is MM/DD/YY HH:mm:SS, where the
following measures apply:
MM
Month
DD
Day
YY
Year
HH
Hour
mm
Minute
SS
Second
Total Connection Errors The total number of connection errors since the server was started. The value
format is a 4-byte integer.
Total DSN Failures The total number of DSN generation attempts that are failed. The value format is a
4-byte integer.
Total Messages Submitted The total number of messages submitted from SMTP Server since the server
was started. The value format is a 4-byte integer.
Disk capacity planning for historical data
Disk capacity planning for a monitoring agent is a prediction of the amount of disk space to be
consumed by the historical data in each attribute group that is collecting historical data. Required disk
storage is an important factor when you are defining data collection rules and your strategy for historical
data collection.
The Capacity planning for historical data table provides the following information, which is required to
calculate disk space for this monitoring agent:
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Table
Table name as it is displayed in the warehouse database, if the attribute group is configured to be
written to the warehouse.
Attribute group
Name of the attribute group that is used to create the table in the warehouse database if it is
short enough to fit in the table naming constraints of the database that is being used for the
warehouse.
Bytes per row (agent)
Estimate of the record length for each row or instance that is written to the agent disk for
historical data collection. This estimate can be used for agent disk space planning purposes.
Database bytes per row (warehouse)
Estimate of the record length for detailed records that are written to the warehouse database, if
the attribute group is configured to be written to the warehouse. Detailed records are records that
were uploaded from the agent for long-term historical data collection. This estimate can be used
for warehouse disk-space planning purposes.
Aggregate bytes per row (warehouse)
Estimate of the record length for aggregate records that are written to the warehouse database, if
the attribute group is configured to be written to the warehouse. Aggregate records are created by
the Summarization agent for attribute groups that were configured for summarization. This
estimate can be used for warehouse disk-space planning purposes.
In addition to the information in the tables, you must know the number of rows of data that you plan to
collect. An attribute group can have single or multiple rows of data, depending on the application
environment that is being monitored. For example, if your attribute group monitors each processor in
your computer and you have a dual processor computer, the number of rows is two.
Table 14. Capacity planning for historical data logged by the Microsoft Exchange Server agent
Bytes per
row
(agent)
Database
bytes per
row
(warehouse)
Aggregate
bytes per
row
(warehouse)
Table
Attribute group
FFEXODS
Forefront_Exchange_On_Demand_
Scanner
768
798
1102
FFEXRTS
Forefront_Exchange_Realtime_
Scanner
768
798
1102
FFEXSCHS
Forefront_Exchange_Scheduled_
Scanner
768
798
1102
FFEXTRNSS
Forefront_Exchange_Transport_
Scanner
768
798
1102
MSEABK
MS_Exchange_AB
176
215
777
MSEADCAH
MS_Exchange_ADAccess_Caches
608
748
1838
MSEADDC
MS_Exchange_ADAccess_Domain_
Controllers
752
790
1190
MSEADFD
MS_Exchange_ADAccess_Forest_
Discovery
756
819
1186
MSEADACP
MS_Exchange_ADAccess_Processes
780
933
1699
MSEAM
MS_Exchange_Active_Manager
724
719
756
MSEAMC
MS_Exchange_Active_Manager_Client
764
781
1034
MSEAMS
MS_Exchange_Active_Manager_Server
136
153
361
MSEASYNC
MS_Exchange_Active_Sync
372
844
3254
MSEASSIT
MS_Exchange_Assistants
788
895
1634
Chapter 4. Attributes reference
207
Table 14. Capacity planning for historical data logged by the Microsoft Exchange Server agent (continued)
Bytes per
row
(agent)
Database
bytes per
row
(warehouse)
Aggregate
bytes per
row
(warehouse)
Table
Attribute group
MSEASSTDB
MS_Exchange_Assistants_Per_
Database
760
836
1326
MSEAF
MS_Exchange_Attachment_Filtering
128
131
273
MSEAUTH
MS_Exchange_Authentication
736
746
918
MSEATDCVR
MS_Exchange_Autodiscover
132
124
269
MSEAVSERV
MS_Exchange_Availability_Service
164
188
573
MSECALATD
MS_Exchange_Calendar_Attendant
144
151
329
MSECFA
MS_Exchange_Connection_Filtering_
Agent
152
233
657
MSECONFA
MS_Exchange_Content_Filter_Agent
200
221
657
MSERBAC
MS_Exchange_Control_Panel_RBAC
244
372
1597
MSEDB
MS_Exchange_DB
620
894
2173
MSEDBINS
MS_Exchange_DB_Instance
580
749
1698
MSEDS
MS_Exchange_DS
188
326
1197
MSEDAG
MS_Exchange_Database_Availability_
Group
1028
1033
1130
MSEDDSN
MS_Exchange_Delivery_DSN
752
754
998
MSEEVNTD
MS_Exchange_Event_Details
3676
3688
3740
MSEXTAGT
MS_Exchange_Extensibility_Agents
724
731
834
MSEFOAB
MS_Exchange_FDS_OAB
732
729
922
MSEIS
MS_Exchange_IS
412
798
3313
MSEISCLI
MS_Exchange_IS_Client
212
306
790
MSEISHAD
MS_Exchange_IS_HA_Active_Database
760
836
1326
MSEISPRI
MS_Exchange_IS_Private
2868
3144
4672
MSEISPUB
MS_Exchange_IS_Public
2864
3091
4436
MSEISPUR
MS_Exchange_IS_Public_Replication
780
789
1066
MSEISSTR
MS_Exchange_IS_Store
2948
3040
5336
MSELOTUS
MS_Exchange_Lotus_Notes_Connector_
Summary
172
174
661
MSEMCD
MS_Exchange_MAPI_Connectivity_
Details
240
231
268
MSEMTA
MS_Exchange_MTA
204
334
1205
MSEMTAC
MS_Exchange_MTA_Connections
520
591
1198
MSEMS
MS_Exchange_Mail_Submission
760
812
1230
MSEMT
MS_Exchange_Mail_Tips
212
416
1437
MSEMBXD
MS_Exchange_Mailbox_Detail
1680
1716
1843
MSEMREPS
MS_Exchange_Mailbox_Replication_
Service
144
138
389
MSEMRSPM
MS_Exchange_Mailbox_Replication_
Service_per_Mdb
592
800
2362
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Microsoft Exchange Server agent: User’s Guide
Table 14. Capacity planning for historical data logged by the Microsoft Exchange Server agent (continued)
Bytes per
row
(agent)
Database
bytes per
row
(warehouse)
Aggregate
bytes per
row
(warehouse)
Table
Attribute group
MSEMANFA
MS_Exchange_Managed_Folder_
Assistant
136
129
241
MSENLBS
MS_Exchange_NLB_Status
180
170
207
MSEOWA
MS_Exchange_OWA
204
238
845
MSEPAA
MS_Exchange_Protocol_Analysis_
Agent
152
149
417
MSEPFLDD
MS_Exchange_Public_Folder_Detail
1292
1310
1437
MSEREACH
MS_Exchange_Reachability
908
921
1009
MSERCACH
MS_Exchange_Recipient_Cache
516
513
634
MSERFA
MS_Exchange_Recipient_Filter_
Agent
132
148
317
MSERPSD
MS_Exchange_Replica_Seeder
728
724
806
MSEREPL
MS_Exchange_Replication
176
179
450
MSERS
MS_Exchange_Replication_Server
124
126
229
MSEREPLI
MS_Exchange_Replication_
Version630
820
839
1224
MSERSCBK
MS_Exchange_Resource_Booking
140
146
309
MSERH
MS_Exchange_Resource_Health
776
808
1358
MSERMS
MS_Exchange_Rights_Management_
Service
236
518
1941
MSERBS
MS_Exchange_Role_Based_Services
572
568
605
MSRTOPO
MS_Exchange_Role_Topology
840
839
876
MSERPCCA
MS_Exchange_Rpc_Client_Access
180
196
701
MSESRCHID
MS_Exchange_Search_Indices
760
812
1239
MSESMO
MS_Exchange_Search_Mailbox_
Operators
752
754
974
MSESMSC
MS_Exchange_Search_Mailbox_
Session_Cache
736
758
942
MSESFA
MS_Exchange_Sender_Filter_Agent
132
148
317
MSESIDAG
MS_Exchange_Sender_Id_Agent
144
175
425
MSESERVR
MS_Exchange_Server
771
803
942
MSESRVCD
MS_Exchange_Services_Detail
512
508
545
MSESGRPD
MS_Exchange_Storage_Group_Detail
2516
2554
2759
MSESTRDR
MS_Exchange_Store_Driver
788
847
1322
MSESDD
MS_Exchange_Store_Driver_Database
724
743
882
MSESDS
MS_Exchange_Store_Driver_Server
724
743
882
MSESTOINT
MS_Exchange_Store_Interface
788
871
1466
MSESUBM
MS_Exchange_Submission
148
156
469
MSESDSN
MS_Exchange_Submission_DSN
752
754
998
MSETXTMSG
MS_Exchange_Text_Messaging
140
134
333
Chapter 4. Attributes reference
209
Table 14. Capacity planning for historical data logged by the Microsoft Exchange Server agent (continued)
Database
bytes per
row
(warehouse)
Aggregate
bytes per
row
(warehouse)
Table
Attribute group
Bytes per
row
(agent)
MSET
MS_Exchange_Throttling
840
1008
2230
MSETRDB
MS_Exchange_Transport_Database
844
1061
2154
MSETRDMP
MS_Exchange_Transport_Dumpster
144
163
425
MSETRQUE
MS_Exchange_Transport_Queues
604
683
1554
MSETRRUL
MS_Exchange_Transport_Rules
516
537
706
MSETSMTPA
MS_Exchange_Transport_SMTP_
Availability
752
838
1262
MSETRSR
MS_Exchange_Transport_Shadow_
Redundancy
460
456
562
MSESMTPR
MS_Exchange_Transport_SmtpReceive
564
657
1282
MSESMTPS
MS_Exchange_Transport_SmtpSend
556
647
1218
MSEUMAATTD
MS_Exchange_UM_Auto_Attendant
560
568
902
MSEUMAVLBT
MS_Exchange_UM_Availability
160
159
433
MSEUMCANS
MS_Exchange_UM_Call_Answer
148
144
373
MSEUMEUDTS
MS_Exchange_UM_Enabled_User_
Details
1268
1271
1308
MSEUMGEN
MS_Exchange_UM_General
176
191
585
MSEUMSA
MS_Exchange_UM_Subscriber_Access
236
254
837
MSEWS
MS_Exchange_WS
168
217
665
MSMBSCS
Mailbox_Server_Cluster_State
840
839
876
MSFSSS
Microsoft_Forefront_Server_
Security_Scan
224
273
634
MSEPRXY
RPC_HTTP_Proxy
144
163
497
KEXSMTP
SMTP
444
751
2918
For more information about historical data collection, see the IBM Tivoli Monitoring Administrator's Guide.
210
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Chapter 5. Situations reference
A situation is a logical expression involving one or more system conditions. Situations are used to
monitor the condition of systems in your network. You can manage enterprise situations from the Tivoli
Enterprise Portal by using the Situation Editor or from the command line interface using the tacmds for
situations.
About situations
The monitoring agents that you use to monitor your system environment are shipped with a set of
predefined situations that you can use as-is. You can also create new situations to meet your
requirements. Predefined situations contain attributes that check for system conditions common to many
enterprises.
Using predefined situations can improve the speed with which you can begin using the Microsoft
Exchange Server agent. You can examine and, if necessary, change the conditions or values being
monitored by a predefined situation to those best suited to your enterprise.
Note: The predefined situations provided with this monitoring agent are not read-only. Do not edit these
situations and save over them. Software updates will write over any of the changes that you make to
these situations. Instead, clone the situations that you want to change to suit your enterprise.
You can display predefined situations and create your own situations using the Situation editor. The left
frame of the Situation editor initially lists the situations associated with the Navigator item that you
selected. When you click a situation name or create a new situation, the right frame opens with the
following tabs:
Formula
Condition being tested
Distribution
List of managed systems (operating systems, subsystems, or applications) to which the situation
can be distributed.
Expert Advice
Comments and instructions to be read in the event workspace
Action
Command to be sent to the system
Until
Duration of the situation
Additional information about situations
The Tivoli Enterprise Portal User's Guide contains more information about predefined and custom
situations and how to use them to respond to alerts.
For a list of the predefined situations for this monitoring agent and a description of each situation, refer
to the “Predefined situations” on page 212 section below and the information in that section for each
individual situation.
© Copyright IBM Corp. 2007, 2013
211
Predefined situations
The monitoring agent contains predefined situations, which are organized by Navigator item.
This monitoring agent contains the following predefined situations:
v Main Exchange Navigator item
– EX_Server_Down
– EX_ASync_Request_Queued_Crit
– EX_ASync_Request_Queued_Warn
– EX_RBAC_OBPrxy_Avg_RTime_Crit
– EX_OWA_Avg_Search_Time_Crit
– EX_RBAC_Req_Avg_Resp_Time_Crit
– EX_Rsc_Book_Requests_Failed_Crit
v Database Navigator item
– EX_DB_Log_Record_Stalls_Warn
– EX_DB_Log_Threads_Waiting_Warn
– EX_Cache_Pg_Fault_Sec_Crit
– EX_Cache_Pg_Fault_Sec_Warn
– EX_DB_Log_Gen_CkPt_Depth_Crit
– EX_DB_Log_Gen_CkPt_Depth_Warn
– EX_DB_Log_Rec_Stall_Sec_Crit
– EX_DB_Log_Rec_Stall_Sec_Warn
– EX_DB_Log_Write_Avg_Lat_Crit
v Events Navigator item
– EX_Error_Event
v Information Store Navigator item
– EX_IS_RPC_Operations_Warn
– EX_IS_RPC_Requests_Warn
– EX_IS_Slow_Search_Threads_Crit
– EX_IS_Slow_QP_Threads_Crit
–
–
–
–
v IS
EX_IS_RPC_Requests_Crit
EX_IS_RPC_Avg_Latency_Crit
EX_IS_Cli_RPC_Fail_ServBsy_Crit
EX_IS_Cli_RPC_Avg_Lat_Crit
Mailbox Navigator item
– EX_IS_Pri_Avg_Delvry_Warn
– EX_IS_Pri_Avg_Local_Delvry_Warn
–
–
–
–
–
–
–
EX_IS_Pri_Message_Delvrd_Crit
EX_IS_Pri_Message_Delvrd_Warn
EX_IS_Pri_Receive_Queue_Warn
EX_IS_Pri_Send_Queue_Warn
EX_IS_Mail_Store_State_Critical
EX_IS_Pri_Slow_FdRw_Rate_Crit
EX_IS_Pri_Search_Task_Rate_Crit
– EX_IS_Pri_Msg_Queue_Sub_Crit
v IS Public Navigator item
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Microsoft Exchange Server agent: User’s Guide
– EX_IS_Pub_Receive_Queue_Warn
– EX_IS_Pub_Send_Queue_Warn
– EX_IS_Pub_Msg_Queue_Sub_Crit
v MTA Navigator item
– EX_MTA_Conn_Queue_Warn
– EX_MTA_Work_Queue_Warn
v Replication Navigator item
– EX_Replication_Failed_Warn
– EX_Replication_Suspended_Warn
– EX_Rep_Copy_Queue_Length_Crit
v Roles Navigator item
– Messages_Bypassed_Scan_Crit
– Messages_Bypassed_Scan_Warn
– Cluster_Mailbox_State_Crit
– EX_NLB_Status_Crit
v SMTP Navigator item
– EX_SMTP_Local_Queue_Warn
– EX_SMTP_Remote_Queue_Warn
– EX_SMTP_Categorizer_QLen_Warn
– EX_SMTP_Dir_PickupQ_Warn
– EX_SMTP_Mess_Pend_Rt_Critical
–
–
–
–
EX_SMTP_Mess_Pend_Rt_Warn
EX_SMTP_Queue_Len_Warn
EX_SMTP_Remote_RetryQ_Warn
EX_SMTP_Retry_QLen_Warn
v Server Navigator item
– EX_Rep_Failed_Warn
– EX_Rep_Suspended_Warn
–
–
–
–
–
EX_Server_App_Pct_Free_Critical
EX_Server_App_Pct_Free_Warn
EX_Server_Attendant_Stat_Crit
EX_Server_IS_Status_Critical
EX_Server_Log_Pct_Free_Critical
– EX_Server_Log_Pct_Free_Warn
– EX_Server_MTA_Status_Critical
–
–
–
–
–
–
–
EX_Server_Res_Status_Critical
EX_Server_Status_Critical
EX_Server_WWW_Status_Critical
EX_Service_Start_Critical
EX_Service_State_Critical
EX_Service_Status_Critical
EX_TQ_ActMail_Delivey_Q_Crit
– EX_TQ_ActMail_Delivey_Q_Warn
– EX_TQ_Act_RD_QLen_Crit
– EX_TQ_Act_RD_QLen_Warn
Chapter 5. Situations reference
213
–
–
–
–
–
EX_TQ_Act_nSMTP_Q_Len_Crit
EX_TQ_Act_nSMTP_Q_Len_Warn
EX_TQ_Agg_Delivery_Q_Len_Crit
EX_TQ_Agg_Delivery_Q_Len_Warn
EX_TQ_Retry_RD_QLen_Crit
–
–
–
–
–
–
–
EX_TQ_Retry_RD_QLen_Warn
EX_TQ_RtryMailDeliver_QLen_Crit
EX_TQ_RtryMailDeliver_QLen_Warn
EX_TQ_Rtry_nSMTP_Q_Len_Crit
EX_TQ_Rtry_nSMTP_Q_Len_Warn
EX_TQ_Unreach_Q_Len_Crit
EX_TQ_Unreach_Q_Len_Warn
–
–
–
–
–
–
EX_TQ_Sub_Queue_Len_Warn
EX_TQ_Sub_Queue_Len_Crit
EX_TQ_Poison_Q_Len_Crit
EX_TQ_Lar_Dlv_Q_Len_Warn
EX_TQ_Lar_Dlv_Q_Len_Crit
EX_Store_Int_RPC_Slow_Req_Crit
– EX_Store_Int_RPC_Req_OutSt_Crit
– EX_Store_Int_RPC_Req_Fail_Crit
– EX_Store_Int_RPC_Avg_Lat_Crit
–
–
–
–
EX_SI_Avg_Doc_Idx_Time_Warn
EX_SI_Full_Crawl_Mod_Sta_Warn
EX_HTTP_Pxy_Fail_Bknd_Con_Crit
EX_FDS_OAB_Dwnld_Task_Que_Warn
– EX_CAS_RPC_Requests_Warn
– EX_CAS_RPC_Requests_Crit
– EX_CAS_RPC_Avg_Latency_Warn
–
–
–
–
–
EX_CAS_RPC_Avg_Latency_Crit
EX_Asst_Avg_Evt_Proc_Time_Crit
EX_AVSER_Avg_Proc_Free_Bsy_Crit
EX_AB_REF_RPC_Req_Avg_Lat_Crit
EX_AB_NSPI_RPC_Req_Avg_Lat_Crit
– EX_AB_NSPI_RPC_Br_Avg_Lat_Crit
– EX_Rsc_Book_Requests_Failed_Crit
Situation descriptions
Each situation description provides information about the situation that you can use to monitor the
condition of systems in your network.
The situation descriptions provide the following information:
Description
Information about the conditions that the situation tests.
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Microsoft Exchange Server agent: User’s Guide
Formula
Syntax that contains one or more logical expressions describing the conditions for the situation to
monitor. The information center topic that corresponds to this situation contains the formula for
this agent.
EX_DB_Log_Record_Stalls_Warn
Indicates the Database Log Record Stalls/Sec is high. Use the following formula:
Log_Record_Stalls/Sec GT 0
EX_DB_Log_Threads_Waiting_Warn
Indicates the Database Log Threads waiting is high. Use the following formula:
Log_Threads_Waiting GT 25
EX_IS_Pri_Avg_Delvry_Warn
Indicates the IS Mailbox Average Delivery time is high. Use the following formula:
Average_Delivery_Time GT 3000
EX_IS_Pri_Avg_Local_Delvry_Warn
Indicates the IS Mailbox Average Local Delivery time is high. Use the following formula:
Average_Local_Delivery_Time GT 1000
Note: This situation applies only to Microsoft Exchange Server 2000.
EX_IS_Pri_Message_Delvrd_Crit
Indicates the IS Mailbox Messages Delivered/min is very high. Use the following formula:
Messages_Delivered/min GT 3000
Note: This situation applies only to Microsoft Exchange Server 2000 and Microsoft Exchange Server 2003.
EX_IS_Pri_Message_Delvrd_Warn
Indicates the IS Mailbox Messages Delivered/min is high. Use the following formula:
Messages_Delivered/min GT 1000
Note: This situation applies only to Microsoft Exchange Server 2000 and Microsoft Exchange Server 2003.
EX_IS_Pri_Receive_Queue_Warn
Indicates the IS Mailbox Receive Queue size is high. Use the following formula:
Receive_Queue_Size GT 50
EX_IS_Pri_Send_Queue_Warn
Indicates the IS Mailbox Send Queue size is high. Use the following formula:
Send_Queue_Size GT 100
Note: This situation applies only to Microsoft Exchange Server 2000 and Microsoft Exchange Server 2003.
EX_IS_Pub_Receive_Queue_Warn
Indicates the IS Public Receive Queue size is high. Use the following formula:
Receive_Queue_Size GT 250
Chapter 5. Situations reference
215
EX_IS_Pub_Send_Queue_Warn
Indicates the IS Public Send Queue size is high. Use the following formula:
Send_Queue_Size GT 1000
Note: This situation applies only to Microsoft Exchange Server 2000 and Microsoft Exchange Server 2003.
EX_IS_RPC_Operations_Warn
Indicates a high number of RPC Operations per second. Use the following formula:
RPC_Operations/Sec GT 100
EX_IS_RPC_Requests_Warn
Indicates a high number of RPC Request. Use the following formula:
RPC_Requests GT 50
EX_MTA_Conn_Queue_Warn
Indicates the MTA Connections Queue size is high. Use the following formula:
Queue_Length GT 50
This situation is only applicable on Microsoft Exchange Server 2000 and Microsoft Exchange Server 2003.
EX_MTA_Work_Queue_Warn
Indicates the MTA Work Queue size is high. Use the following formula:
Work_Queue_Length GT 50
This situation is only applicable on Microsoft Exchange Server 2000 and Microsoft Exchange Server 2003.
EX_Server_Down
Indicates Microsoft Exchange Server is down or unavailable. Use the following formula:
Server_Status EQ DOWN
EX_SMTP_Local_Queue_Warn
Indicates the SMTP Local Queue size is high. Use the following formula:
Local_Queue_Length GT 50
This situation is only applicable on Microsoft Exchange Server 2000 and Microsoft Exchange Server 2003.
EX_SMTP_Remote_Queue_Warn
Indicates the SMTP Remote Queue size is high. Use the following formula:
Remote_Queue_Length GT 50
This situation is only applicable on Microsoft Exchange Server 2000 and Microsoft Exchange Server 2003.
EX_Cache_Pg_Stall_Sec_Warn
Indicates that the number of Cache Page Stalls/Sec is high. Use the following formula:
MS_Exchange_DB.Cache_Page_Fault_Stalls/Sec GT 0.0
EX_Cache_Pg_Fault_Sec_Warn
Indicates that the number of Cache Page Faults/Sec is high. Use the following formula:
MS_Exchange_DB.Cache_Page_Faults/Sec GT 10.0
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Microsoft Exchange Server agent: User’s Guide
EX_Cache_Pg_Fault_Sec_Crit
Indicates that the number of Cache Page Faults/Sec is very high. Use the following formula:
MS_Exchange_DB.Cache_Page_Faults/Sec GT 20.0
EX_DB_Log_Rec_Stall_Sec_Warn
Indicates that the Database Log Record Stalls/Sec is high. Use the following formula:
MS_Exchange_DB.Log_Record_Stalls/Sec GT 50.0
EX_DB_Log_Rec_Stall_Sec_Crit
Indicates that the Database Log Record Stalls/Sec is very high. Use the following formula:
MS_Exchange_DB.Log_Record_Stalls/Sec GT 100.0
EX_Server_Status_Critical
Indicates that the Microsoft Exchange Server is down or unavailable. Use the following formula:
MS_Exchange_Server.Server_Status EQ down
EX_Server_Attendant_Stat_Crit
Indicates that the Microsoft Exchange Server System Attendant Service is down or unavailable. Use the
following formula:
MS_Exchange_Server.System_Attendant_Svc_Status EQ Stopped
EX_Server_MTA_Status_Critical
Indicates that the Microsoft Exchange Server MTA service is down or unavailable. Use the following
formula:
MS_Exchange_Server.Exchg_MTA_Status EQ Stopped
EX_Server_IS_Status_Critical
Indicates that the Microsoft Exchange Server Information Store service is down or unavailable. Use the
following formula:
MS_Exchange_Server.Server_Status EQ down
EX_Server_Res_Status_Critical
Indicates that the Microsoft Exchange Routing Engine service is down or unavailable. Use the following
formula:
MS_Exchange_Server.Res_Status EQ Stopped
EX_Server_SMTP_Status_Cirtical
Indicates that the Microsoft Exchange Server SMTP service is down or unavailable. Use the following
formula:
MS_Exchange_Server.SMTP_Status EQ Stopped
EX_Server_WWW_Status_Critical
Indicates that the World Wide Web service is down or unavailable. Use the following formula:
MS_Exchange_Server.WWW_Status EQ Stopped
EX_Server_App_Pct_Free_Warn
Indicates the disk size and the free disk space that is available on the Microsoft Exchange Application.
MS_Exchange_Server.Application_Percent_Free_Space LE 20.0 AND MS_Exchange_Server
.Application_Percent_Free_Space GT 10.0
Chapter 5. Situations reference
217
EX_Server_App_Pct_Free_Critical
Indicates the disk size and the free disk space that is available on the Microsoft Exchange Application.
MS_Exchange_Server.Application_Percent_Free_Space LE 10.0
EX_Server_Log_Pct_Free_Warn
Indicates the name and the location of the Microsoft Exchange Server log files. The agent also provides
information about the free space that is available for each log file.
MS_Exchange_Server.Log_Percent_Free_Space GT 10.0 AND MS_Exchange_Server.Log_Percent
_Free_Space LE 20.0
EX_Server_Log_Pct_Free_Critical
Indicates the name and the location of the Microsoft Exchange Server log files. The agent also provides
information about the free space that is available for each log file.
MS_Exchange_Server.Log_Percent_Free_Space GE 0 AND MS_Exchange_Server.Log_Percent
_Free_Space LE 10.0
EX_SMTP_Dir_PickupQ_Warn
Indicates that the Directory Pickup Queue Length is high. Use the following formula:
SMTP.Directory_Pickup_Queue_Length GT 25
EX_SMTP_Queue_Len_Warn
Indicates that the Local Queue Length is high. Use the following formula:
SMTP.Local_Queue_Length GT 25
EX_SMTP_Retry_QLen_Warn
Indicates that the Local Retry Queue Length is high. Use the following formula:
SMTP.Local_Retry_Queue_Length GT 25
EX_SMTP_Remote_RetryQ_Warn
Indicates that the Remote Retry Queue Length is high. Use the following formula:
SMTP.Remote_Retry_Queue_Length GT 25
EX_SMTP_Categorizer_QLen_Warn
Indicates that the Categorizer Queue Length is high. Use the following formula:
SMTP.Categorizer_Queue_Length GT 25
EX_DB_Log_Gen_CkPt_Depth_Warn
Indicates that the Log Generation Checkpoint Depth is high. Use the following formula:
MS_Exchange_DB_Instance.Log_Generation_Checkpoint_Depth GT 50000
EX_DB_Log_Gen_CkPt_Depth_Crit
Indicates that the Log Generation Checkpoint Depth is very high. Use the following formula:
MS_Exchange_DB_Instance.Log_Generation_Checkpoint_Depth GT 60000
EX_SMTP_Mess_Pend_Rt_Warn
Indicates that the Messages Pending Routing is high. Use the following formula:
SMTP.Messages_Pending_Routing GT 500 AND SMTP.Messages_Pending_Routing LE 750
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Microsoft Exchange Server agent: User’s Guide
EX_SMTP_Mess_Pend_Rt_Critical
Indicates that the Messages Pending Routing is very high. Use the following formula:
SMTP.Messages_Pending_Routing GT 750
EX_TQ_Act_RD_QLen_Warn
Indicates the number of messages in the Remote Delivery Queue. It also indicates that the Remote
Delivery Queue length is greater than 500 for the last 3 sample intervals.
MS_Exchange_Transport_Queues.Active_Remote_Delivery_Queue_Length GT 500 AND MS
_Exchange_Transport_Queues.Active_Remote_Delivery_Queue_Length LE 750
EX_TQ_Act_RD_QLen_Crit
Indicates the number of messages in the Remote Delivery Queue. It also indicates that the Remote
Delivery Queue length is greater than 750 for the last 3 sample intervals.
MS_Exchange_Transport_Queues.Active_Remote_Delivery_Queue_Length GT 750
EX_TQ_Retry_RD_QLen_Warn
Indicates that the Retry Remote Delivery Queue is holding messages that are in the retry state. It also
indicates that the Retry Remote Delivery Queue length is greater than 500 for the last 3 sample intervals.
MS_Exchange_Transport_Queues.Retry_Remote_Delivery_Queue_Length GT 500 AND MS
_Exchange_Transport_Queues.Retry_Remote_Delivery_Queue_Length LE 750
EX_TQ_Retry_RD_QLen_Crit
Indicates that the Retry Remote Delivery Queue is holding messages that are in the retry state. It also
indicates that the Retry Remote Delivery Queue length is greater than 750 for the last 3 sample intervals.
MS_Exchange_Transport_Queues.Retry_Remote_Delivery_Queue_Length GT 750
EX_TQ_ActMail_Delivey_Q_Warn
Indicates the number of messages in Mailbox Delivery Queue. It also indicates that the Mailbox Delivery
Queue length is greater than 500 for the last 3 sample intervals.
MS_Exchange_Transport_Queues.Active_Mailbox_Delivery_Queue_Length GT 500 AND MS
_Exchange_Transport_Queues.Active_Mailbox_Delivery_Queue_Length LE 750
EX_TQ_ActMail_Delivey_Q_Crit
Indicates the number of messages in Mailbox Delivery Queue. It also indicates that the Mailbox Delivery
Queue length is greater than 750 for the last 3 sample intervals.
MS_Exchange_Transport_Queues.Active_Mailbox_Delivery_Queue_Length GT 750
EX_TQ_RtryMailDeliver_QLen_Warn
Indicates that the Retry Mailbox Delivery Queue is holding messages that are in the retry state. It also
indicates that the Mailbox Delivery Queue length is greater than 500 for the last 3 sample intervals.
MS_Exchange_Transport_Queues.Retry_Mailbox_Delivery_Queue_Length GT 500 AND MS
_Exchange_Transport_Queues.Retry_Mailbox_Delivery_Queue_Length LE 750
EX_TQ_RtryMailDeliver_QLen_Crit
Indicates that the Retry Mailbox Delivery Queue is holding messages that are in the retry state. It also
indicates that the Mailbox Delivery Queue length is greater than 750 for the last 3 sample intervals.
MS_Exchange_Transport_Queues.Retry_Mailbox_Delivery_Queue_Length GT 750
Chapter 5. Situations reference
219
EX_TQ_Act_nSMTP_Q_Len_Warn
Indicates the number of messages in the Non-SMTP Delivery Queue. It also indicates that the Non-SMTP
Delivery Queue length is greater than 500 for the last 3 sample intervals.
MS_Exchange_Transport_Queues.Active_Non-SMTP_Delivery_Queue_Length GT 500 AND MS
_Exchange_Transport_Queues.Active_Non-SMTP_Delivery_Queue_Length LE 750
EX_TQ_Act_nSMTP_Q_Len_Crit
Indicates the number of messages in the Non-SMTP Delivery Queue. It also indicates that the Non-SMTP
Delivery Queue length is greater than 750 for the last 3 sample intervals.
MS_Exchange_Transport_Queues.Active_Non-SMTP_Delivery_Queue_Length GT 750
EX_TQ_Rtry_nSMTP_Q_Len_Warn
Indicates that the Retry Non-SMTP Delivery Queue is holding messages that are in a retry state. It also
indicates that the Retry Non-SMTP Delivery Queue length is greater than 500 for the last 3 sample
intervals.
MS_Exchange_Transport_Queues.Retry_Non-SMTP_Delivery_Queue_Length GT 500 AND MS
_Exchange_Transport_Queues.Retry_Non-SMTP_Delivery_Queue_Length LE 750
EX_TQ_Rtry_nSMTP_Q_Len_Crit
Indicates that the Retry Non-SMTP Delivery Queue is holding messages that are in a retry state. It also
indicates that the Retry Non-SMTP Delivery Queue length is greater than 750 for the last 3 sample
intervals.
MS_Exchange_Transport_Queues.Retry_Non-SMTP_Delivery_Queue_Length GT 750
EX_TQ_Agg_Delivery_Q_Len_Warn
Indicates the total number of items that are in queue for delivery in all the queues. It also indicates that
the total number of messages in all queues are greater than 500 for the last 3 sample intervals.
MS_Exchange_Transport_Queues.Aggregate_Delivery_Queue_Length GT 500 AND MS_Exchange
_Transport_Queues.Aggregate_Delivery_Queue_Length LE 750
EX_TQ_Agg_Delivery_Q_Len_Crit
Indicates the total number of items that are in queue for delivery in all the queues. It also indicates that
the total number of messages in all queues are greater than 750 for the last 3 sample intervals.
MS_Exchange_Transport_Queues.Aggregate_Delivery_Queue_Length GT 750
EX_Service_State_Critical
Indicates the state of the service. A service can be in one of the following states:
v Stopped
v Start Pending
v Stop Pending
v
v
v
v
v
Running
Continue Pending
Pause Pending
Paused
Unknown
MS_Exchange_Services_Detail.Service_State NE Running
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Microsoft Exchange Server agent: User’s Guide
EX_Service_Status_Critical
Indicates the status of the service. A service can have one of the following status:
v Ok
v Error
v Degraded
v
v
v
v
v
Unknown
Pred Fail
Starting
Stopping
Service
MS_Exchange_Services_Detail.Service_Status NE Starting
EX_Service_Start_Critical
Indicates that the service will either be started automatically when the system starts or manually by the
user.
MS_Exchange_Services_Detail.Service_Start_Mode NE Automatic
EX_IS_Mail_Store_State_Critical
Indicates the Information Mailbox Store state. You can mount or demount the Information Mailbox Store.
MS_Exchange_IS_Private.Mailbox_Store_State EQ Dismounted
EX_Rep_Failed_Warn
Indicates that the Replica Instance has failed.
Replication_Failed EQ 1
EX_Rep_Suspended_Warn
Indicates that the Replica Instance is suspended.
Replication_Suspended EQ 1
Messages_Bypassed_Scan_Crit
Indicates the number of messages that have bypassed scanning are 50 or more.
Messages_Bypassed_Scanning GE 50
Messages_Bypassed_Scan_Warn
Indicates the number of messages that have bypassed scanning are 40 or more, but less than 50.
Messages_Bypassed_Scanning GE 40 and LT 50
Cluster_Mailbox_State_Crit
Indicates that the server is offline.
Mailbox_State EQ OFFLINE
EX_NLB_Status_Crit
Indicates that cluster operations have stopped on at least one node.
NLB_Status EQ ’Stopped’
Chapter 5. Situations reference
221
EX_Replication_Failed_Warn
Indicates that replication has failed.
Replication_Failed EQ Replication_Failed
EX_Replication_Suspended_Warn
Indicates that replication has been suspended.
Replication_Suspended EQ Replication_Suspended
EX_Error_Event
Indicates that an error type event has occurred.
Event_Type EQ Failure_Audit OR Error
EX_Asst_Avg_Evt_Proc_Time_Crit
Indicates that the average processing time of the selected events has exceeded the critical threshold.
Average_Event_Processing_Time_In_seconds GE 2
EX_ASync_Request_Queued_Crit
Indicates that the number of HTTP requests that are received from the client through ASP.NET has
exceeded the critical threshold.
Requests_Queued GE 100
EX_ASync_Request_Queued_Warn
Indicates that the number of HTTP requests that are received from the client through ASP.NET has
exceeded the warning threshold.
Requests_Queued GE 95 and LT 100
EX_DB_Log_Write_Avg_Lat_Crit
Indicates that the average latency (in milliseconds) of database log write operations has exceeded the
critical threshold.
IO_Log_Writes_Average_Latency GE 10
EX_IS_Cli_RPC_Avg_Lat_Crit
Indicates that the average latency (in milliseconds) of RPC requests has exceeded the critical threshold.
RPC_Average_Latency GE 50
EX_IS_Cli_RPC_Fail_ServBsy_Crit
Indicates that some RPC requests have failed because the RPC server is too busy.
Client_RPCs_Failed_Server_Too_Busy GT 0
EX_IS_Pri_Msg_Queue_Sub_Crit
Indicates that the number of messages in the mailbox store have been queued for submission to the
Transport Server and have exceeded the critical threshold.
Messages_Queued_For_Submission GE 50
EX_IS_Pri_Search_Task_Rate_Crit
Indicates that the number of search tasks that are created per second has exceeded the critical threshold.
Search_Task_Rate GE 10
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EX_IS_Pri_Slow_FdRw_Rate_Crit
Indicates that the Slow FindRow Rate in the mailbox store has exceeded the critical threshold.
Slow_Findrow_Rate GT 10
EX_IS_Pub_Msg_Queue_Sub_Crit
Indicates that the number of replication messages in the public store that have been queued for
submission to the Transport Server and have exceeded the critical threshold.
Messages_Queued_For_Submission GE 20
EX_IS_RPC_Avg_Latency_Crit
Indicates that the RPC average latency (in milliseconds) for the information store has exceeded the critical
threshold.
RPC_Averaged_Latency GT 10
EX_IS_RPC_Requests_Crit
Indicates that the number of client requests in the information store process has exceeded the critical
threshold.
RPC_Requests GE 70
EX_IS_Slow_QP_Threads_Crit
Indicates that the number of query processor threads, which contain queries that are not optimized, has
exceeded the critical threshold.
Slow_QP_Threads GE 10
EX_IS_Slow_Search_Threads_Crit
Indicates that the number of search threads, which contain queries that are not optimized, has exceeded
the critical threshold.
Slow_Search_Threads GE 10
EX_RBAC_OBPrxy_Avg_RTime_Crit
Indicates that the average completion time (in milliseconds) for the requests that are sent to the
secondary Client Access Server during the sampling period has exceeded the critical threshold.
Average_Response_Time_of_Outbound_Proxy_Requests GE 6000
EX_OWA_Avg_Search_Time_Crit
Indicates that the average search time (in milliseconds) has exceeded the critical threshold.
Average_Search_Time GE 5000
EX_Rep_Copy_Queue_Length_Crit
Indicates that the copy queue length has exceeded the critical threshold.
Copy_Queue_Length GE 1
EX_RBAC_Req_Avg_Resp_Time_Crit
Indicates that the average time (in milliseconds) for the Exchange Control Panel to respond to a request
during the sampling period has exceeded the critical threshold.
Average_Request_Response_Time GE 6000
Chapter 5. Situations reference
223
EX_Rsc_Book_Requests_Failed_Crit
Indicates that the Resource Booking Attendant has failed to process meeting requests.
Meetings_Requests_Failed GT 0
EX_Store_Int_RPC_Avg_Lat_Crit
Indicates that the average latency of RPC requests (in milliseconds) has exceeded the critical threshold.
The average is calculated for all the RPC requests since the exrpc32.dll process has been loaded.
RPC_Latency_Average GE 100
EX_Store_Int_RPC_Req_OutSt_Crit
Indicates that some RPC requests are outstanding. The number of outstanding RPC requests must always
be 0.
RPC_Requests_outstanding GT 0
EX_Store_Int_RPC_Req_Fail_Crit
Indicates the percentage of RPC requests that have failed. The failed RPC requests are the requests with
error codes and exceptions.
Percent_of_RPC_Requests_Failed GT 0
EX_Store_Int_RPC_Slow_Req_Crit
Indicates that the processing time for some RPC requests has exceeded the specified threshold. An RPC
request with a processing time of more than 500 ms is called a slow RPC request.
Percent_of_Slow_RPC_Requests GE 1
EX_TQ_Lar_Dlv_Q_Len_Crit
Indicates that the number of messages in the largest delivery queue has exceeded the critical threshold.
Largest_Delivery_Queue_Length GE 200
EX_TQ_Lar_Dlv_Q_Len_Warn
Indicates that the number of messages in the largest delivery queue has exceeded the warning threshold.
Largest_Delivery_Queue_Length GE 190 and LT 200
EX_TQ_Poison_Q_Len_Crit
Indicates that the poison message queue contains some messages. The poison message queue must
always be empty.
Poison_Queue_Length GT 0
EX_TQ_Sub_Queue_Len_Crit
Indicates that the number of messages in the Submission queue has exceeded the critical threshold.
Submission_Queue_Length GE 100
EX_TQ_Sub_Queue_Len_Warn
Indicates that the number of messages in the Submission queue has exceeded the warning threshold.
Submission_Queue_Length GE 95 and LT 100
EX_TQ_Unreach_Q_Len_Crit
Indicates that the number of messages in the Unreachable queue has exceeded the critical threshold.
Unreachable_Queue_Length GE 100
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EX_TQ_Unreach_Q_Len_Warn
Indicates that the number of messages in the Unreachable queue has exceeded the warning threshold.
Unreachable_Queue_Length GE 95 and LT 100
EX_CAS_RPC_Avg_Latency_Crit
Indicates that the RPC average latency for the last 1024 packets has exceeded the critical threshold.
RPC_Averaged_Latency GE 250
EX_CAS_RPC_Avg_Latency_Warn
Indicates that the RPC average latency for the last 1024 packets has exceeded the warning threshold.
RPC_Averaged_Latency GE 225 AND RPC_Averaged_Latency LT 250
EX_CAS_RPC_Requests_Crit
Indicates that the number of RPC requests that are processed by the RPC Client Access service has
exceeded the critical threshold.
RPC_Requests GE 40
EX_CAS_RPC_Requests_Warn
Indicates that the number of RPC requests that are processed by the RPC Client Access service has
exceeded the warning threshold.
RPC_Requests GE 35 AND RPC_Requests LT 40
EX_AB_NSPI_RPC_Br_Avg_Lat_Crit
Indicates that the average latency of the NSPI RPC browse requests has exceeded the critical threshold.
NSPI_RPC_Browse_Requests_Average_Latency GE 1000
EX_AB_NSPI_RPC_Req_Avg_Lat_Crit
Indicates that the average latency of the NSPI RPC requests has exceeded the critical threshold.
NSPI_RPC_Requests_Average_Latency GE 1000
EX_AB_REF_RPC_Req_Avg_Lat_Crit
Indicates that the average latency of the referral RPC requests has exceeded the critical threshold.
Referral_RPC_Requests_Average_Latency GE 1000
EX_FDS_OAB_Dwnld_Task_Que_Warn
Indicates that the number of OAB download tasks that are queued for execution has exceeded the
warning threshold.
Download_Task_Queued GT 0
EX_AVSER_Avg_Proc_Free_Bsy_Crit
Indicates that the average time to process a free or a busy request has exceeded the critical threshold.
Average_Time_to_Process_Free_Busy_Request GE 5
EX_HTTP_Pxy_Fail_Bknd_Con_Crit
Indicates that the number of attempts that failed to connect to the back-end server has exceeded the
critical threshold.
Number_of_Failed_Back_End_Connection_Attempts_per_Second GT 0
Chapter 5. Situations reference
225
EX_SI_Avg_Doc_Idx_Time_Warn
Indicates that the average document indexing time has exceeded the warning threshold.
Average_Document_Indexing_Time GE 30
EX_SI_Full_Crawl_Mod_Sta_Warn
Indicates that the utilization of server resources has increased because the full-text crawl is currently
running on the database.
Full_Crawl_Mode_Status EQ 1
EX_IS_Mailbox_Store_State_Crit
Indicates that the mailbox store has been dismounted.
Mailbox_Store_State EQ Dismounted
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Chapter 6. Take Action commands reference
Take Action commands can be run from the desktop or included in a situation or a policy.
About Take Action commands
When included in a situation, the command executes when the situation becomes true. A Take Action
command in a situation is also referred to as reflex automation. When you enable a Take Action
command in a situation, you automate a response to system conditions. For example, you can use a Take
Action command to send a command to restart a process on the managed system or to send a text
message to a cell phone.
Advanced automation uses policies to perform actions, schedule work, and automate manual tasks. A
policy comprises a series of automated steps called activities that are connected to create a workflow.
After an activity is completed, Tivoli Enterprise Portal receives return code feedback, and advanced
automation logic responds with subsequent activities prescribed by the feedback.
A basic Take Action command shows the return code of the operation in a message box that is displayed
after the action is completed or in a log file. After you close this window, no further information is
available for this action.
More information about Take Action commands
For more information about working with Take Action commands, see the Tivoli Enterprise Portal User's
Guide.
For a list of the Take Action commands for this monitoring agent and a description of each command, see
the Predefined Take Action commands and the information for each individual command.
Predefined Take Action commands
Not all agents have predefined Take Action commands. You can create Take Action commands for the
monitoring agent.
This monitoring agent contains the following Take Action commands:
v
v
v
v
Start Exchange Services
Stop Exchange Services
Mount Mailbox Database
Mount Public Folder Database
For information about these Take Action commands, see “Take Action command descriptions” on page
228.
The following information is provided about each Take Action command:
Authorization role
The required authorization role
Description
Which actions the command performs on the system to which is it sent
Arguments
List of arguments, if any, for the Take Action with a short description and default value for each
one
© Copyright IBM Corp. 2007, 2013
227
Destination systems
Where the command is to be executed: on the Managed System (monitoring agent) where the
agent resides or on the Managing System (Tivoli Enterprise Monitoring Server) to which it is
connected
Usage Notes
Additional notes relevant to using the task.
Take Action command descriptions
Each Take Action command description provides information you can use to decide whether to run the
Take Action command or whether to include the Take Action command in a situation or a policy.
Start Exchange Services action
The StartExchangeServices action starts all Microsoft Exchange services that are configured to start
automatically in the Windows Services panel, but that are not currently running. Those services that are
disabled or configured to be started manually are not started by the Start Take Action. This Take Action
starts only the following services:
v Front End Transport
v Filtering Management
v Host Controller
v Microsoft Exchange Active Directory Topology
v
v
v
v
Microsoft
Microsoft
Microsoft
Microsoft
Exchange ADAM
Exchange Anti-spam Update
Exchange Credential
Exchange Diagnostic
v Microsoft Exchange Delivery
v Microsoft Exchange EdgeSync
v
v
v
v
v
Microsoft Exchange
Microsoft Exchange
Microsoft Exchange
IIS Admin
Microsoft Exchange
Extension for Windows Server Backup
Fast Search
Health Manager
Information Store
v Microsoft Exchange IMAP4
v Microsoft Exchange Mailbox Assistants
v
v
v
v
v
Microsoft
Microsoft
Microsoft
Microsoft
Microsoft
Exchange
Exchange
Exchange
Exchange
Exchange
Mail Submission
Mailbox Replication
POP3
POP3BE
Replication
v Microsoft Exchange RPC Client Access
v Microsoft Exchange System Attendant
v Microsoft Exchange Search Indexer
v Microsoft Exchange Service Host
v
v
v
v
Microsoft
Microsoft
Microsoft
Microsoft
228
Exchange
Exchange
Exchange
Exchange
Speech Engine
Submission
Throttling
Transport Log Search
Microsoft Exchange Server agent: User’s Guide
v
v
v
v
v
Microsoft Search (Exchange Server)
Microsoft Exchange File Distribution
World Wide Web Publishing
Microsoft Exchange Tracing Service for Search
Microsoft Exchange Transport
v Microsoft Exchange Unified Messaging
v Microsoft Exchange Unified Messaging Call Router
v Microsoft Exchange Monitoring
Authorization role
The user must be a domain user with local administrator rights on the Microsoft Exchange
Server.
Arguments
There are no arguments for this Take Action command.
Destination systems
Managed system
Usage notes
This action can take a couple of minutes to complete. You receive one of the following return
codes when you run this Take Action command:
0
Successful
non-zero
Not successful. Check the RAS1 log for the Take Action command, or contact IBM
Software Support.
Stop Exchange Services action
The StopExchangeServices action stops all Microsoft Exchange services that are currently running. This
Take Action stops only those services that have a name starting with Microsoft Exchange.
Note: The StopExchangeServices Take Action command stops the following dependent services:
v Microsoft Exchange Address Book
v Microsoft Exchange Mailbox Replication Service
v Microsoft Exchange Protected Service Host
v Microsoft Exchange RPC Client Access
v Microsoft Exchange Throttling
However, the StartExchangeService Take Action command does not start these services automatically.
Authorization role
The user must be a domain user with local administrator rights on the Microsoft Exchange
Server.
Arguments
There are no arguments for this Take Action command.
Destination systems
Managed system
Usage notes
This action can take a couple of minutes to complete. You receive one of the following return
codes when you run this Take Action command:
0
Successful
Chapter 6. Take Action commands reference
229
non-zero
Not successful. Check the RAS1 log for the Take Action command, or contact IBM
Software Support.
Mount Mailbox Database action
The MountMailboxDatabase action mounts the selected mailbox database on the Microsoft Exchange
Server. You can access data that is stored in the database only when the database is mounted. Ensure that
the Mailbox Server role is installed before running this Take Action command.
Note: This Take Action command is available for Exchange Server 2007, or later.
Authorization role
The user must be a domain user with local administrator rights on the Microsoft Exchange
Server.
Arguments
The name of the mailbox database to be mounted.
Destination systems
Managed system
Usage notes
This action can take a couple of minutes to complete. You receive one of the following return
codes when you run this Take Action command:
0
Successful
non-zero
Not successful. Check the RAS1 log for the Take Action command, or contact IBM
Software Support.
Mount Public Folder Database action
The MountPublicFolderDatabase action mounts the selected public folder database on the Microsoft
Exchange Server. You can access data that is stored in the database only when the database is mounted.
Ensure that the Mailbox Server role is installed before running this Take Action command.
Note: This Take Action command is available only for Exchange Server 2007 and 2010.
Authorization role
The user must be a domain user with local administrator rights on the Microsoft Exchange
Server.
Arguments
The name of the public folder database to be mounted.
Destination systems
Managed system
Usage notes
This action can take a couple of minutes to complete. You receive one of the following return
codes when you run this Take Action command:
0
Successful
non-zero
Not successful. Check the RAS1 log for the for the Take Action command, or contact IBM
Software Support.
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Chapter 7. Policies reference
Policies are used as an advanced automation technique for implementing more complex workflow
strategies than you can create through simple automation. All agents do not provide predefined policies,
but you can create policies for any agent.
A policy is a set of automated system processes that can take actions, schedule work for users, or
automate manual tasks. You use the Workflow Editor to design policies. You control the order in which
the policy executes a series of automated steps, which are also called activities. Policies are connected to
create a workflow. After an activity is completed, the Tivoli Enterprise Portal receives return-code
feedback, and advanced automation logic responds with subsequent activities prescribed by the feedback.
For more information about working with policies, see "Automation with policies" in the Tivoli Enterprise
Portal User's Guide.
For information about using the Workflow Editor, see the IBM Tivoli Monitoring Administrator's Guide or
the Tivoli Enterprise Portal online help.
Predefined policies
Not all agents have predefined policies. But you can create policies for any agent.
The IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Exchange Server
Agent does not provide predefined policies.
© Copyright IBM Corp. 2007, 2013
231
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Microsoft Exchange Server agent: User’s Guide
Chapter 8. Tivoli Common Reporting for the monitoring agent
You can use the Tivoli Common Reporting application to generate reports for the Microsoft Exchange
Server agent. For more information about Tivoli Common Reporting, such as prerequisites, importing
reports, and running reports, see the IBM Tivoli Monitoring Administrator's Guide V6.2.3.
IBM Tivoli Monitoring for Microsoft Applications reports are historical reports that include summarized
data that is collected in the Tivoli Data Warehouse. These reports are built to run only against the IBM
Tivoli Monitoring for Microsoft Exchange Server agent.
The reports can be administered and run on Tivoli Common Reporting V1.3, V2.1, V2.1.1, Fix Pack 6, and
V3.1.
For more information about Tivoli Common Reporting, see the developerWorks website
(http://www.ibm.com/developerworks/spaces/tcr).
This version of Tivoli Common Reporting includes Cognos Business Intelligence and Reporting V8.4.
Cognos-based report packages
The Cognos-based Tivoli Common Reporting tool is used to create, view, and manage reports for the
Tivoli group of products.
You can use the Cognos reports to analyze resource information such as availability, utilization,
performance, and so on. With Cognos reports, you can evaluate the key metrics of the computers that are
on the managed environment of your organization.
You can use the Tivoli Common Reporting tool to:
v Create custom reports by using the drag-and-drop feature integrated with the web-based editor.
v Schedule, share, secure, and administer reports in a single interface.
v Save the report in HTML, PDF, Excel, XML, or CSV file formats.
v Share reports by email or save the reports in a file system for later use.
The following databases are supported for all reports:
v DB2 V9.5 and V9.7, Fix Pack 2
v Oracle 10g and 11g
v SQL Server 2005 and 2008
You can use Tivoli Common Reporting V1.3, V2.1, V2.1.1, Fix Pack 6, and V3.1 software that is shipped
with IBM Tivoli Monitoring V6.2.3, or later to administer, run, and edit Cognos reports. For more
information about Tivoli Common Reporting, see the Tivoli Common Reporting Information Center
(http://publib.boulder.ibm.com/infocenter/tivihelp/v3r1/topic/com.ibm.tivoli.tcr.doc_211/ic-home.html).
Prerequisites
Before you run the Cognos-based reports, ensure that the prerequisites that are required for installing and
running Tivoli Common Reporting packages are met.
Procedure
1. Install Tivoli Common Reporting. For more information, see the documentation in the IBM Tivoli
Common Reporting Information Center (http://publib.boulder.ibm.com/infocenter/tivihelp/v3r1/
topic/com.ibm.tivoli.tcr.doc_211/ic-home.html).
© Copyright IBM Corp. 2007, 2013
233
To ensure that Tivoli Common Reporting is running, go to:
https://machine_name:port_number/ibm/console/.
2. Obtain the reports package from the product media and extract the package.
The Cognos reports are available in the following package: Product Media root/REPORTS/KEX/
ITCAMMA_ExchangeServer_V710_Cognos_Reports.
3. Copy this package in a directory on any drive of the same computer where the Tivoli Common
Reporting Server is installed, and extract the package in the same directory.
The directory contents include:
v Database scripts required to prepare the Tivoli Data Warehouse for Cognos reports.
v A report installer that imports the reports into Tivoli Common Reporting and sets up the database
connection.
4. Open the setup.batch file, and verify that the specified drive is the same drive where the Tivoli
Common Reporting Server is installed. If the specified drive is not correct, edit the setup.batch file to
specify the correct drive.
For example, change the TCR_DEFAULT_DIR=C:\IBM\tivoli\tip to TCR_DEFAULT_DIR=F:\IBM\tivoli\tip
if the Tivoli Common Reporting Server is installed on the F drive.
5. Configure historical collection for Microsoft Exchange Server agent and the IBM Tivoli Warehouse
Summarization and Pruning Agent. After IBM Tivoli Monitoring V6.2.3, Fix Pack 1, or later is
installed and the Microsoft Exchange Server agent is installed and configured, configure historical
collection. Also, configure the Warehouse Summarization and Pruning agent with or without shifts
enabled. For more information about how to enable historical collection and configure the Warehouse
Summarization and Pruning agent in IBM Tivoli Monitoring, see the following documentation:
v http://pic.dhe.ibm.com/infocenter/tivihelp/v15r1/topic/com.ibm.itm.doc_6.2.3fp1/adminuse/
history_manage_intro.htm
v http://pic.dhe.ibm.com/infocenter/tivihelp/v15r1/topic/com.ibm.itm.doc_6.2.3fp1/adminuse/
history_manage_collection.htm
Note: Historical collection and daily and hourly summarization must be enabled for all attribute
groups of Microsoft Exchange Server agent.
To ensure that the required views are present, run the following query against the Tivoli Data
Warehouse:
v DB2: Select distinct "VIEWNAME" from SYSCAT.VIEWS where "VIEWNAME" like ’ %V’
v Oracle: Select distinct "OBJECT_NAME" from OBJ where "OBJECT_TYPE" like ’%V’
v MS SQL Server: Select distinct "NAME" from SYS.OBJECTS where "TYPE_DESC" like ’%V’
6. Prepare the Tivoli Data Warehouse to support Cognos dimensions.
Preparing the Tivoli Data Warehouse for Tivoli Common Reporting includes creating the IBM_TRAM
dimensions, which are required for running the Cognos reports and using the data models.
See "Creating shared dimension tables and populating the time dimensions table" in the IBM Tivoli
Monitoring Administrator's Guide at the IBM Tivoli Monitoring V6.2.3, Fix Pack 1 Information Center
(http://pic.dhe.ibm.com/infocenter/tivihelp/v15r1/topic/com.ibm.itm.doc_6.2.3fp1/adminuse/
tcr_reports_dimensionsshared.htm)
7. Connect to the Tivoli Data Warehouse by using the database client over Open Database Connectivity
(ODBC).
Cognos uses ODBC to connect to the database. Install a database client on the Tivoli Common
Reporting Server and connect it to the Tivoli Data Warehouse.
See "Connecting to the Tivoli Data Warehouse using the database client over ODBC" in the IBM Tivoli
Monitoring Administrator's Guide at the IBM Tivoli Monitoring V6.2.3, Fix Pack 1 Information Center
(http://pic.dhe.ibm.com/infocenter/tivihelp/v15r1/topic/com.ibm.itm.doc_6.2.3fp1/adminuse/
tcr_tdwconnect.htm).
Important: All prerequisites described here must be met or the reports cannot run.
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Importing Cognos report packages
You must import the Cognos report package that contains the Microsoft Exchange Server agent data
model and reports into Tivoli Common Reporting. Before you import the Cognos report package, ensure
that all the prerequisites have been met. Otherwise, reports cannot run.
For Tivoli Common Reporting V1.3, use one of the following options to import the Cognos report
package:
v Importing by running the reports installer – For information about running the reports installer to
import the Cognos report package, see "Installing and running IBM Cognos reports" in the IBM Tivoli
Monitoring Administrator's Guide at the IBM Tivoli Monitoring V6.2.2, Fix Pack 2 Information Center
(http://pic.dhe.ibm.com/infocenter/tivihelp/v15r1/topic/com.ibm.itm.doc_6.2.2fp2/
tcr_install_itm.htm).
v Importing manually – For information about manually importing the reports package, see “Importing
report packages” at the IBM Tivoli Systems Management Information Center (http://pic.dhe.ibm.com/
infocenter/tivihelp/v3r1/topic/com.ibm.tivoli.tcr_cog.doc/ttcr_cog_import.html).
For Tivoli Common Reporting V2.1, or later, see "Importing report packages" at the Tivoli Common
Reporting Information Center (http://pic.dhe.ibm.com/infocenter/tivihelp/v3r1/topic/
com.ibm.tivoli.tcr.doc_211/ttcr_import.html).
If you are using a schema other than ITMUSER, you must complete the following steps for the data
model and reports to run:
1. Verify that you have completed the following steps:
a. Altered the schema name in the database scripts when you prepared the Tivoli Data Warehouse
for Cognos dimensions in Step 6 on page 234 of “Prerequisites” on page 233.
b. Installed the reports package by using the Reports installer as explained in "Importing reports by
using the report installer" topic in the IBM Tivoli Monitoring Administrator's Guide. To verify that
you have installed the reports package, go to Tivoli Common Reporting and make sure you can
see "ITCAMMA ExchangeServer V710 Cognos Reports" in the Public Folders of IBM Cognos
Connection.
2. Install and configure the Cognos Framework Manager, which is the data modeling tool. See the
instructions at the Tivoli Common Reporting Information Center (http://publib.boulder.ibm.com/
infocenter/tivihelp/v3r1/topic/com.ibm.tivoli.tcr.doc_211/ttcr_configure_frameworkmgr.html).
3. Open the Framework Manager. Select File > Open. Browse to the extracted ITCAMMA
ExchangeServer V710 Cognos Reports reports package. Browse to the model folder and select the
ITCAMMA ExchangeServer V710 Cognos Reports.cpf file.
4. If you are prompted to enter login credentials, enter your tipadmin user ID and password.
5. After the IBM Tivoli Monitoring for Exchange Servers data model in the Framework Manager opens,
expand Data Sources under Tivoli Reporting and Analytics Model in the Project Viewer.
6. Select TDW under Data Sources.
7. When you select TDW, the Properties view is updated with information about the Tivoli Data
Warehouse data source. By default, the Properties view is located at the bottom center of the screen.
If the Properties view is not visible, select View > Properties.
8. In the Properties, edit the Schema field. Change it from ITMUSER to your schema name.
9. Save the project.
10. In the Project Viewer, expand Packages.
11. Right-click ITCAMMA ExchangeServer V710 Cognos Reports.
12.
13.
14.
15.
Select Publish Packages. The Publish Wizard opens.
Keep the default selection and click Next.
Click Next on the next screen.
Clear the Verify the package before publishing check box.
Chapter 8. Tivoli Common Reporting for the monitoring agent
235
16. Click Publish. A window is displayed that alerts you that A package with that name already
exists and asks Do you want to publish this package?
17. Click Yes.
18. Go back to Tivoli Common Reporting and check if the Modified field of "ITCAMMA ExchangeServer
V710 Cognos Reports" in the Public Folders of IBM Cognos Connection shows the time of
publishing.
After completing these steps, you can run any report from the IBM Tivoli Monitoring for ITCAMMA
ExchangeServer V710 Cognos Reports package.
Cognos data models and reports
When all the prerequisites are met, you can use the Tivoli Integrated Portal interface to create, modify,
and manage Cognos reports.
In Tivoli Common Reporting, the historical data that is collected by the agent is used to build ad hoc
reports and queries. The package that you import into Tivoli Common Reporting contains a Cognos data
model. All the reports that you create in Tivoli Common Reporting are based on the data model.
Cognos data models are virtual star schema models that contain facts and dimensions. Facts are
measurable quantities that can be aggregated, such as CPU utilization and number of processors.
Dimensions are the main identifiers by which facts can be grouped, aggregated, and organized. For
example, time and server are dimensions by which the fact CPU utilization can be grouped.
The facts in the data model are organized into the folders by their summarization type, such as Daily and
Hourly. The Daily and the Hourly folders contain attribute groups that correspond to tables or views in
the data warehouse. Each attribute group contains a group of facts and measures.
The data model is built on top of the data warehouse to organize data. The data model contains the
Tivoli Reporting and Analytics Model (TRAM) Shared Dimensions, which are shared across Tivoli by
products such as Time.
To create reports in Tivoli Common Reporting tool, you can use one of the following report authoring
tools:
v Query Studio: A web-based product that is used mostly for ad hoc reporting. Users can create simple
queries and reports, and apply basic formatting to the reports.
v Report Studio: A web-based tool that is used by technical users and professional report writers for
creating advanced reports. Users can retrieve data from multiple databases and create sophisticated
reports that have multiple pages and multiple queries.
Reports for the monitoring agent
You can verify whether the reporting functionality is installed and configured correctly by running the
reports for the Microsoft Exchange Server agent. The Microsoft Exchange Server agent reporting package
that you imported into Tivoli Common Reporting includes 10 reports. By using these reports, you can
monitor the reporting activity and see what a typical Cognos report includes. These reports are available
in the Common Reporting panel in Tivoli Common Reporting. The following tables describe these
reports.
Table 15. Exchange Server OWA Login Activity report
Name
Exchange Server OWA Login Activity report
Description
This report displays the total number of users who have connected to Outlook Web Access
(OWA) since the process started. The report is available on Microsoft Exchange Server 2007 or
later.
Purpose
This report helps you to determine the total number of users connected to OWA.
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Microsoft Exchange Server agent: User’s Guide
Table 15. Exchange Server OWA Login Activity report (continued)
Parameters
Date Range
Report Period
Select the report period from a predefined date range, such as Last Week,
Current Month, Last 30 Days, and so on. You can also enter a start date, an
end date, and the time for the reporting period.
Start Date
Select a start date from the calendar and the start time from the time widget.
You must select both date and time.
End Date
Select a start date from the calendar and the start time from the time widget.
You must select both date and time.
Summarization Selection
Summarization Type
Select the summarization type, such as Hourly, Daily, Weekly, Monthly,
Quarterly, Yearly, or Default from the list. If you select the Default option, the
summarization type is calculated according to the number of days in the date
range.
Shift Period
If shift period is enabled, the hourly tables display the Shift Period as 1
(off-peak hours) or 2 (peak hours), depending on the peak and off-peak hours
that are configured in the data warehouse. In the daily tables, the value 1
corresponds to peak hours, the value 2 corresponds to off-peak hours, and the
value -1 corresponds to the summarized value for that day. If shifts are not
enabled, the default value is -1.
Vacation Period
If Vacation Period is not enabled, the default value is -1 (All Days). You can
enter the value 0 (Work Days) or 1 (Vacation Days), if Vacation Period is
enabled.
Tables/Views
Used
MS_Exchange_OWA_%V
Output
The Outlook Web Access Login Activity chart displays the total number of users who are
connected to OWA for each Exchange Server.
Usage
The administrator can use this report to determine the total number of users who have
connected to Outlook Web Access (OWA) since the process started.
Table 16. Exchange Server Services Status Details report
Name
Exchange Server Services Status Details report
Description
This report displays the status of the monitored services for the Microsoft Exchange Server in
the current IBM Tivoli Monitoring environment.
Purpose
You can use this report to observe the status (Up or Down) of the Microsoft Exchange Server
services. You can also observe the available time for the services in the selected report period.
Chapter 8. Tivoli Common Reporting for the monitoring agent
237
Table 16. Exchange Server Services Status Details report (continued)
Parameters
Date Range
Report Period
Select the report period from a predefined date range, such as Last Week,
Current Month, Last 30 Days, and so on. You can also enter a start date, an
end date, and the time for the reporting period.
Start Date
Select a start date from the calendar and the start time from the time widget.
You must select both date and time.
End Date
Select a start date from the calendar and the start time from the time widget.
You must select both date and time.
Summarization Selection
Summarization Type
Select the summarization type, such as Hourly, Daily, Weekly, Monthly,
Quarterly, Yearly, or Default from the list. If you select the Default option, the
summarization type is calculated according to the number of days in the date
range.
Shift Period
If shift period is enabled, the hourly tables display the Shift Period as 1
(off-peak hours) or 2 (peak hours), depending on the peak and off-peak hours
that are configured in the data warehouse. In the daily tables, the value 1
corresponds to peak hours, the value 2 corresponds to off-peak hours, and the
value -1 corresponds to the summarized value for that day. If shifts are not
enabled, the default value is -1.
Vacation Period
If Vacation Period is not enabled, the default value is -1 (All Days). You can
enter the value 0 (Work Days) or 1 (Vacation Days), if Vacation Period is
enabled.
Display Options
Server Name
Select the name of the server from the Server Name list.
Tables/Views
Used
MS_Exchange_Services_Detail_%V
Output
The Microsoft Exchange Server Services Status Availability bar chart displays the availability of
the Microsoft Exchange services for the Microsoft Exchange Server (as a percentage) for a period
of time. The other states for the services are:
v Stopped - 0
v Start Pending - 1
v Stop Pending - 2
v Running - 3
v Continue Pending - 4
v Pause Pending - 5
v Paused - 6
v Unknown - 7
Usage
238
The IT administrator can use this report to observe the state of the Microsoft Exchange Server
services as Running, Paused, Stopped, and so on. The administrator can observe the total
available time for service in the selected report period.
Microsoft Exchange Server agent: User’s Guide
Table 17. Exchange Server IS Public and IS Private Availability report
Name
Exchange Server IS Public and IS Private Availability report
Description
This report displays the details of the availability of Public and Private Information
Store of the storage group that is selected for the Microsoft Exchange Servers in the
current IBM Tivoli Monitoring environment.
Purpose
You can use this report to observe the mount or unmount details of IS Public and IS
Private stores in the storage groups of the Microsoft Exchange Server Information
Store.
Parameters
Date Range
Report Period
Select the report period from a predefined date range, such as Last
Week, Current Month, Last 30 Days, and so on. You can also enter
a start date, an end date, and the time for the reporting period.
Start Date
Select a start date from the calendar and the start time from the
time widget. You must select both date and time.
End Date
Select a start date from the calendar and the start time from the
time widget. You must select both date and time.
Summarization Selection
Summarization Type
Select the summarization type, such as Hourly, Daily, Weekly,
Monthly, Quarterly, Yearly, or Default from the list. If you select the
Default option, the summarization type is calculated according to
the number of days in the date range.
Shift Period
If shift period is enabled, the hourly tables display the Shift Period
as 1 (off-peak hours) or 2 (peak hours), depending on the peak and
off-peak hours that are configured in the data warehouse. In the
daily tables, the value 1 corresponds to peak hours, the value 2
corresponds to off-peak hours, and the value -1 corresponds to the
summarized value for that day. If shifts are not enabled, the default
value is -1.
Vacation Period
If Vacation Period is not enabled, the default value is -1 (All Days).
You can enter the value 0 (Work Days) or 1 (Vacation Days), if
Vacation Period is enabled.
Display Options
Server Name
Select the name of the server from the Server Name list.
Tables or views used
MS_EXCHANGE_IS_PUBLIC_%V
MS_EXCHANGE_IS_PRIVATE_%V
Output
The IS Public Availability chart displays the mount or unmount status (in percentage)
of the IS Public stores for the selected Microsoft Exchange Server.
Usage
An IT administrator can use this report to observe the status of the Public and
Private (mailbox) stores. The status displays the mount or unmount percentage of the
information store for the selected Microsoft Exchange Server.
Table 18. Exchange Server IS Private Activity report
Name
Exchange Server IS Private Activity report
Chapter 8. Tivoli Common Reporting for the monitoring agent
239
Table 18. Exchange Server IS Private Activity report (continued)
Description
This report displays the number of messages submitted, number of messages sent,
number of messages delivered, average delivery time, and average local delivery
time in IS Private queue of the selected Microsoft Exchange Server.
Purpose
You can use this report to observe the activity of messages in IS Private queue.
Parameters
Date Range
Report Period
Select the report period from a predefined date range, such as Last
Week, Current Month, Last 30 Days, and so on. You can also enter
a start date, an end date, and the time for the reporting period.
Start Date
Select a start date from the calendar and the start time from the
time widget. You must select both date and time.
End Date
Select a start date from the calendar and the start time from the
time widget. You must select both date and time.
Summarization Selection
Summarization Type
Select the summarization type, such as Hourly, Daily, Weekly,
Monthly, Quarterly, Yearly, or Default from the list. If you select the
Default option, the summarization type is calculated according to
the number of days in the date range.
Shift Period
If shift period is enabled, the hourly tables display the Shift Period
as 1 (off-peak hours) or 2 (peak hours), depending on the peak and
off-peak hours that are configured in the data warehouse. In the
daily tables, the value 1 corresponds to peak hours, the value 2
corresponds to off-peak hours, and the value -1 corresponds to the
summarized value for that day. If shifts are not enabled, the default
value is -1.
Vacation Period
If Vacation Period is not enabled, the default value is -1 (All Days).
You can enter the value 0 (Work Days) or 1 (Vacation Days), if
Vacation Period is enabled.
Display Options
Server Name
Select the name of the server from the Server Name list. You can
select a single server or all the servers (by selecting All) from the
list.
Tables or views used
MS_Exchange_IS_Private_%V
Output
The Message Delivery Details chart displays the average delivery time and the
average local delivery time. The Message Activity Details chart displays the
messages submitted, messages sent, and messages delivered. The Microsoft Exchange
Message Queued for Submission Activity chart displays the number of messages that
are queued for submission.
Usage
An IT administrator can use this report to observe the message trends on IS Private
of the Microsoft Exchange Server.
Table 19. Exchange Server I/O Log Details report
Name
240
Exchange Server I/O Log Details report
Microsoft Exchange Server agent: User’s Guide
Table 19. Exchange Server I/O Log Details report (continued)
Description
This report displays the rate of the I/O log file read and the I/O log file write
operations.
Purpose
You can use this report to determine the rate of the log file read and write
operations.
Parameters
Date Range
Report Period
Select the report period from a predefined date range, such as Last
Week, Current Month, Last 30 Days, and so on. You can also enter
a start date, an end date, and the time for the reporting period.
Start Date
Select a start date from the calendar and the start time from the
time widget. You must select both date and time.
End Date
Select a start date from the calendar and the start time from the
time widget. You must select both date and time.
Summarization Selection
Summarization Type
Select the summarization type, such as Hourly, Daily, Weekly,
Monthly, Quarterly, Yearly, or Default from the list. If you select the
Default option, the summarization type is calculated according to
the number of days in the date range.
Shift Period
If shift period is enabled, the hourly tables display the Shift Period
as 1 (off-peak hours) or 2 (peak hours), depending on the peak and
off-peak hours that are configured in the data warehouse. In the
daily tables, the value 1 corresponds to peak hours, the value 2
corresponds to off-peak hours, and the value -1 corresponds to the
summarized value for that day. If shifts are not enabled, the default
value is -1.
Vacation Period
If Vacation Period is not enabled, the default value is -1 (All Days).
You can enter the value 0 (Work Days) or 1 (Vacation Days), if
Vacation Period is enabled.
Display Options
Server Name
Select the name of the server from the Server Name list.
Instance Name
The name of the database instance on the selected server.
Tables or views used
MS_Exchange_DB_%V
Output
The Input Output Log Detail chart displays the I/O log read and I/O log write
operations over a period of time.
Usage
The IT administrator can observe the details of the I/O log read and the I/O log
write operations.
Table 20. Exchange Server Database Performance report
Name
Exchange Server Database Performance report
Description
This report displays the activity details of Microsoft Exchange Server database. This
report displays the heat map for cache percentage hit and cache page fault.
Chapter 8. Tivoli Common Reporting for the monitoring agent
241
Table 20. Exchange Server Database Performance report (continued)
Purpose
Parameters
You can use this report to identify the performance of the database of a system or
instance for a period of time using the cache percentage hit and cache page fault
attributes.
Date Range
Report Period
Select the report period from a predefined date range, such as Last
Week, Current Month, Last 30 Days, and so on. You can also enter
a start date, an end date, and the time for the reporting period.
Start Date
Select a start date from the calendar and the start time from the
time widget. You must select both date and time.
End Date
Select a start date from the calendar and the start time from the
time widget. You must select both date and time.
Display Options
Server Name
Select the name of the server from the Server Name list.
Database Name
Select the name of the database from the Database Name list.
Shift Period
If shift period is enabled, the hourly tables display the Shift Period
as 1 (off-peak hours) or 2 (peak hours), depending on the peak and
off-peak hours that are configured in the data warehouse. In the
daily tables, the value 1 corresponds to peak hours, the value 2
corresponds to off-peak hours, and the value -1 corresponds to the
summarized value for that day. If shifts are not enabled, the default
value is -1.
Vacation Period
If Vacation Period is not enabled, the default value is -1 (All Days).
You can enter the value 0 (Work Days) or 1 (Vacation Days), if
Vacation Period is enabled.
Thresholds
Enter the threshold values that represent the status. The threshold
values that you specify are the default threshold values.
Tables or views used
MS_Exchange_DB_HV
Output
This report displays the cache percentage hit and cache page faults.
Usage
An IT administrator can use this report to observe the trends in the Microsoft
Exchange database performance.
Table 21. Exchange Server Resource Utilization report
Name
Exchange Server Resource Utilization report
Description
This report displays the basic information about resource utilization of the Microsoft
Exchange Server resources. The following attributes provide details of the resource
utilization by the Microsoft Exchange Server:
v Categorization count
v Storage Group Percent Free Space
Purpose
242
You can use this report to observe the utilization of the Microsoft Exchange Server.
Microsoft Exchange Server agent: User’s Guide
Table 21. Exchange Server Resource Utilization report (continued)
Parameters
Date Range
Report Period
Select the report period from a predefined date range, such as Last
Week, Current Month, Last 30 Days, and so on. You can also enter a
start date, an end date, and the time for the reporting period.
Start Date
Select a start date from the calendar and the start time from the
time widget. You must select both date and time.
End Date
Select a start date from the calendar and the start time from the
time widget. You must select both date and time.
Summarization Selection
Summarization Type
Select the summarization type, such as Hourly, Daily, Weekly,
Monthly, Quarterly, Yearly, or Default from the list. If you select the
Default option, the summarization type is calculated according to
the number of days in the date range.
Shift Period
If shift period is enabled, the hourly tables display the Shift Period
as 1 (off-peak hours) or 2 (peak hours), depending on the peak and
off-peak hours that are configured in the data warehouse. In the
daily tables, the value 1 corresponds to peak hours, the value 2
corresponds to off-peak hours, and the value -1 corresponds to the
summarized value for that day. If shifts are not enabled, the default
value is -1.
Vacation Period
If Vacation Period is not enabled, the default value is -1 (All Days).
You can enter the value 0 (Work Days) or 1 (Vacation Days), if
Vacation Period is enabled.
Display Options
Server Name
Select the name of the server from the Server Name list.
Tables or views used
MS_EXCHANGE_IS_Private_%V, MSESGRPD_%V
Output
The Storage Group Percent Free Space Available chart displays the free space in the
storage group. The X and Y axes represent the following attributes:
v X-axis: System name
v Y-axis: Percentage
The Categorization Count chart displays the categorization count for each Mailbox
Store. You can drill down to the Microsoft Exchange Server Categorization Count
report. The table following each chart displays the same data for the selected servers
or all servers.
Usage
An IT administrator can use this report to observe the trends in the Microsoft
Exchange Server resource utilization and plan extra resources, if needed. The
administrator can use the trends to plan the resources, such as the number of
processors, increased cache size, and storage.
Table 22. Exchange Server Mailbox Replication Service per MDB Activity report
Name
Exchange Server Mailbox Replication Service per MDB Activity report
Chapter 8. Tivoli Common Reporting for the monitoring agent
243
Table 22. Exchange Server Mailbox Replication Service per MDB Activity report (continued)
Description
This report displays the Microsoft Exchange mailbox replication service per Mailbox
Database (MDB) activity detail. This report is applicable to Exchange Server 2010.
Purpose
You can use this report to determine the number of completed queues, in progress
queues, failed queues, queued queues, suspended queues, and remote (cross-org)
queues in mailbox database queue.
Parameters
Date Range
Report Period
Select the report period from a predefined date range, such as Last
Week, Current Month, Last 30 Days, and so on. You can also enter a
start date, an end date, and the time for the reporting period.
Start Date
Select a start date from the calendar and the start time from the
time widget. You must select both date and time.
End Date
Select a start date from the calendar and the start time from the
time widget. You must select both date and time.
Summarization Selection
Summarization Type
Select the summarization type, such as Hourly, Daily, Weekly,
Monthly, Quarterly, Yearly, or Default from the list. If you select the
Default option, the summarization type is calculated according to
the number of days in the date range.
Shift Period
If shift period is enabled, the hourly tables display the Shift Period
as 1 (off-peak hours) or 2 (peak hours), depending on the peak and
off-peak hours that are configured in the data warehouse. In the
daily tables, the value 1 corresponds to peak hours, the value 2
corresponds to off-peak hours, and the value -1 corresponds to the
summarized value for that day. If shifts are not enabled, the default
value is -1.
Vacation Period
If Vacation Period is not enabled, the default value is -1 (All Days).
You can enter the value 0 (Work Days) or 1 (Vacation Days), if
Vacation Period is enabled.
Display Options
Server Name
Select the name of the server from the Server Name list. You can
select a single server or all the servers (by selecting All) from the
list.
Number of Servers to Display
Specify the number of servers.
Tables or views used
MSEMRSPM_%V
Output
The Mailbox Replication Service per MDB Activity is represented as a bar chart. Each
vertical bar corresponds to MDB Queue Completed, MDB Queue Completing, Queue
Failed, MDB Queue Queued, MDB Queue Remote, and MDB Queue Suspended
attributes. The X and Y axes represent the following attributes:
v X-axis: Server name
v Y-axis: Mailbox Replication Service per MDB
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Microsoft Exchange Server agent: User’s Guide
Table 22. Exchange Server Mailbox Replication Service per MDB Activity report (continued)
Usage
The IT administrator can use this report to observe the average number of MDB
queues completed, completing, failed, queued, remote, and suspended.
Table 23. Exchange Server Database Log Activity report
Name
Exchange Server Database Log Activity report
Description
This report displays the activity details of a database log of the Microsoft Exchange
Server. The administrator can take action about log size by using the following
attributes: Log Record Stalls per second, Log Threads Waiting, and Log Writes per
second.
Purpose
You can use this report to observe the activity details of a database log by using log
records. The IT administrator can use this report to see the hindrances in the
Microsoft Exchange database log.
Parameters
Date Range
Report Period
Select the report period from a predefined date range, such as Last
Week, Current Month, Last 30 Days, and so on. You can also enter
a start date, an end date, and the time for the reporting period.
Start Date
Select a start date from the calendar and the start time from the
time widget. You must select both date and time.
End Date
Select a start date from the calendar and the start time from the
time widget. You must select both date and time.
Summarization Selection
Summarization Type
Select the summarization type, such as Hourly, Daily, Weekly,
Monthly, Quarterly, Yearly, or Default from the list. If you select the
Default option, the summarization type is calculated according to
the number of days in the date range.
Shift Period
If shift period is enabled, the hourly tables display the Shift Period
as 1 (off-peak hours) or 2 (peak hours), depending on the peak and
off-peak hours that are configured in the data warehouse. In the
daily tables, the value 1 corresponds to peak hours, the value 2
corresponds to off-peak hours, and the value -1 corresponds to the
summarized value for that day. If shifts are not enabled, the default
value is -1.
Vacation Period
If Vacation Period is not enabled, the default value is -1 (All Days).
You can enter the value 0 (Work Days) or 1 (Vacation Days), if
Vacation Period is enabled.
Display Options
Server Name
Select the name of the server from the Server Name list. You can
select a single server or all the servers (by selecting All) from the
list.
Tables or views used
MS_Exchange_DB_%V
Output
This report contains three bar charts that display log threads waiting, log record
stalls per second, and log writes per second.
Chapter 8. Tivoli Common Reporting for the monitoring agent
245
Table 23. Exchange Server Database Log Activity report (continued)
The IT administrator can use this report to observe the trends in the Microsoft
Exchange database log activity and arrange physical resources.
Usage
Table 24. Exchange Server Categorization Count report
Name
Exchange Server Categorization Count report
Description
This report displays the categorization count information of the Microsoft Exchange
Server.
Purpose
You can use this report to observe the categorization count of the Microsoft Exchange
Server.
Parameters
Date Range
Report Period
Select the report period from a predefined date range, such as Last
Week, Current Month, Last 30 Days, and so on. You can also enter a
start date, an end date, and the time for the reporting period.
Start Date
Select a start date from the calendar and the start time from the
time widget. You must select both date and time.
End Date
Select a start date from the calendar and the start time from the
time widget. You must select both date and time.
Display Options
Server Name
Select the name of the server from the Server Name list.
Instance Name
Select the name of the mailbox database from the Instance Name
list.
Shift Period
If shift period is enabled, the hourly tables display the Shift Period
as 1 (off-peak hours) or 2 (peak hours), depending on the peak and
off-peak hours that are configured in the data warehouse. In the
daily tables, the value 1 corresponds to peak hours, the value 2
corresponds to off-peak hours, and the value -1 corresponds to the
summarized value for that day. If shifts are not enabled, the default
value is -1.
Vacation Period
If Vacation Period is not enabled, the default value is -1 (All Days).
You can enter the value 0 (Work Days) or 1 (Vacation Days), if
Vacation Period is enabled.
Thresholds
Enter the threshold values that represent status. The following
threshold values are the default threshold values:
v Good: <= 20
v Fair: Between 20 and 30
v Warning: Between 30 and 50
v Bad: Between 50 and 80
v Critical: Above 80
Tables or views used
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MS_Exchange_IS_Private_HV
Microsoft Exchange Server agent: User’s Guide
Table 24. Exchange Server Categorization Count report (continued)
Output
This report displays Categorization Count heat map. The first column of the heat
map displays the dates during the selected time period and the other columns
represent 24 hours in the day starting with 0. The last column represents the average
value for the day.
Usage
An IT administrator can use this report to observe the categorization count of the
Microsoft Exchange database performance.
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Chapter 9. Troubleshooting
Problems can be related to IBM Tivoli Monitoring or the specific agent that you are using.
This chapter contains information about how to troubleshoot the Microsoft Exchange Server agent.
Troubleshooting is the process of determining why a certain product is malfunctioning.
Note: You can resolve some problems by ensuring that your system matches the system requirements
listed in the Prerequisites topic for the agent in the information center.
This chapter provides agent-specific troubleshooting information. See the IBM Tivoli Monitoring
Troubleshooting Guide for general troubleshooting information. Also see “Support information” on page
269 for other problem-solving options.
Gathering product information for IBM Software Support
Before contacting IBM Software Support about a problem you are experiencing with this product, gather
the following information that relates to the problem:
Table 25. Information to gather before contacting IBM Software Support
Information type
Description
Log files
Collect trace log files from failing systems. Most logs are located in a logs subdirectory
on the host computer. See “Trace logging” on page 250 for lists of all trace log files and
their locations. See the Tivoli Enterprise Portal User's Guide for general information about
the IBM Tivoli Monitoring environment.
Microsoft Exchange
Server information
Version number and patch level (Select the About item in the Help menu to see this
information.)
Operating system
Operating system version number and patch level (For example, you can right-click the
My Computer icon and select Properties to obtain this information.)
Messages
Messages and other information displayed on the screen
Version numbers for
IBM Tivoli Monitoring
Version number and patch level of the members of the monitoring environment.
Screen captures
Screen captures of incorrect output, if any.
(UNIX only) Core dump
files
If the system stops on UNIX systems, collect core dump file from install_dir/bin directory,
where install_dir is the directory path where you installed the monitoring agent.
You can use the pdcollect tool to collect the most commonly used information from a system. This tool
gathers log files, configuration information, version information, and other data. For more information
about using this tool, see the "pdcollect tool" in the IBM Tivoli Monitoring Troubleshooting Guide.
For information about working with IBM Software Support, see IBM Support Portal Service Requests and
PMRs (http://www.ibm.com/support/entry/portal/Open_service_request/Software/
Software_support_(general)).
Built-in troubleshooting features
The primary troubleshooting feature in the Microsoft Exchange Server agent is logging. Logging refers to
the text messages and trace data generated by the Microsoft Exchange Server agent. Messages and trace
data are sent to a file.
© Copyright IBM Corp. 2007, 2013
249
Trace data captures transient information about the current operating environment when a component or
application fails to operate as designed. IBM Software Support personnel use the captured trace
information to determine the source of an error or unexpected condition. See “Trace logging” for more
information.
Problem classification
The following types of problems might occur with the IBM Tivoli Composite Application Manager for
Microsoft Applications: Microsoft Exchange Server Agent:
v Installation and configuration
v General usage and operation
v Display of monitoring data
v Take Action commands
Information about symptoms and detailed workarounds for these types of problems is located in
“Problems and workarounds” on page 256. For general troubleshooting information, see the IBM Tivoli
Monitoring Troubleshooting Guide.
Trace logging
Trace logs capture information about the operating environment when component software fails to
operate as intended. The principal log type is the RAS (Reliability, Availability, and Serviceability) trace
log. These logs are in the English language only.
The RAS trace log mechanism is available for all components of IBM Tivoli Monitoring. Most logs are
located in a logs subdirectory. See the following sections to learn how to configure and use trace logging:
v “Principal trace log files” on page 251
v “Viewing trace logs” on page 252
v “Setting RAS trace parameters” on page 254
Note: The documentation refers to the RAS facility in IBM Tivoli Monitoring as "RAS1".
IBM Software Support uses the information captured by trace logging to trace a problem to its source or
to determine why an error occurred. The default configuration for trace logging, such as whether trace
logging is enabled or disabled and trace level, depends on the source of the trace logging. Trace logging
is always enabled.
Overview of log file management
Log files have naming conventions.
“Principal trace log files” on page 251 provides the names, locations, and descriptions of RAS1 log files.
The log file names adhere to the following naming convention:
hostname_product_program_timestamp-nn.log
where:
v hostname is the host name of the machine on which the monitoring component is running.
v product is the two-character product code. For Microsoft Exchange Server agent, the product code is ex.
v program is the name of the program being run.
v timestamp is an 8-character hexadecimal timestamp representing the time at which the program started.
v nn is a rolling log suffix. See “Examples of trace logging” on page 253 for details of log rolling.
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Principal trace log files
Trace log files are located on various systems.
Table 26 contains locations, file names, and descriptions of trace logs that can help determine the source
of problems with agents.
Table 26. Trace log files for troubleshooting agents
System where log File name and path
is located
On the computer
that hosts the
monitoring agent
The RAS1 log files are named as
hostname_ex_program_timestamp-nn.log The logs
are available in the following directories:
v For the 32-bit agent: install_dir\TMAITM6\logs
See Definitions of
v For the 64-bit agent: install_dir\TMAITM6_x64\
variables for
logs
descriptions of the
variables in the
Note: File names for RAS1 logs include a
file names in
hexadecimal time stamp.
column two.
The *.LG0 file is located in the
install_dir\tmaitm6\logs path.
On UNIX: The candle_installation.log file in
On the Tivoli
the install_dir/logs path.
Enterprise
Monitoring Server
On Windows: The IBM Tivoli Monitoring
See Definitions of timestamp.log file in the install_dir\InstallITM
path. Unlike RAS1 log files, the name of the file
variables for
descriptions of the displays a decimal time stamp. *
variables in the
The configuration log file for the Warehouse Proxy
file names in
agent is located in the following path depending
column two.
on the operating system that you are using:
Description
Traces activity of the monitoring agent.
Note: Other logs, such as logs for collector
processes and Take Action commands (if
available), have a similar syntax and are
located in this directory path.
A new version of this file is generated
every time the agent is restarted. IBM Tivoli
Monitoring generates one backup copy of
the *.LG0 file with the tag .LG1. View .LG0
to learn the following details regarding the
current monitoring session:
v Status of connectivity with the
monitoring server.
v Situations that were running.
v The success or failure status of Take
Action commands.
Provides details about products that are
installed.
Note: Trace logging is enabled by default.
A configuration step is not required to
enable this tracing.
Provides details about the configuration of
data warehousing for historical reporting.
v Windows: install_dir\InstallITM\
Warehouse_Configuration.log
v UNIX: install_dir\logs\KHDCFG.log
The RAS1 log file is named
hostname_ms_timestamp-nn.log and is located in
the following path:
Traces activity on the monitoring server.
v On Windows: install_dir\logs
Note: File names for RAS1 logs include a
hexadecimal time stamp
Also on UNIX, a log with a decimal time stamp
is provided: hostname_ms_timestamp.log and
hostname_ms_timestamp.pidnnnnn in the
install_dir/logs path, where nnnnn is the
process ID.
Chapter 9. Troubleshooting
251
Table 26. Trace log files for troubleshooting agents (continued)
System where log File name and path
is located
On the Tivoli
Enterprise Portal
Server
See Definitions of
variables for
descriptions of the
variables in the
file names in
column two.
The RAS1 log file is named
hostname_cq_timestamp-nn.log and is located in
the following path:
Description
Traces activity on the portal server.
v On Windows: install_dir\logs
v On UNIX: install_dir/logs
Note: File names for RAS1 logs include a
hexadecimal time stamp
Also on UNIX, a log with a decimal time stamp
is provided: hostname_cq_timestamp.log and
hostname_cq_timestamp.pidnnnnn in the
install_dir/logs path, where nnnnn is the process ID.
The TEPS_ODBC.log file is located in the following
path on Windows: install_dir\InstallITM.
When you enable historical reporting, this
log file traces the status of the warehouse
proxy agent.
Definitions of variables:
v timestamp is a time stamp with a format that includes year (y), month (m), day (d), hour (h), and minute (m), as
follows: yyyymmdd hhmm
v HEXtimestamp is a hexadecimal representation of the time at which the process was started.
v install_dir represents the directory path where you installed the IBM Tivoli Monitoring component. install_dir can
represent a path on the computer that hosts the monitoring system, the monitoring agent, or the portal.
v instance refers to the name of the database instance that you are monitoring.
v instance_name refers to the name of the agent instance.
v hostname refers to the name of the computer on which the IBM Tivoli Monitoring component runs.
v nn represents the circular sequence in which logs are rotated. this value includes a range from 1 - 5, by default.
The first is always retained because it includes configuration parameters.
v productcode specifies the product code, for example, um for Universal Agent or nt for Windows systems.
See the IBM Tivoli Monitoring Installation and Setup Guide for more information on the complete set of
trace logs that are maintained on the monitoring server.
Viewing trace logs
Typically IBM Software Support applies specialized knowledge to analyze trace logs to determine the
source of problems. However, you can open trace logs in a text editor such as vi to learn some basic facts
about your IBM Tivoli Monitoring environment. You can use the ls -ltr command to list the log files in
the install_dir/logs directories, sorted by time they were last updated.
About this task
This task provides information about viewing trace logs.
Procedure
On Windows, you can use the following method to view trace logs:
1. In the WindowsStart menu, choose Program Files > IBM Tivoli Monitoring > Manage Tivoli
Monitoring Service. The Manage Tivoli Enterprise Monitoring Services window is displayed.
2. Right-click a component and select Advanced > View Trace Log in the pop-up menu. The program
displays the Select Log File window that lists the RAS1 logs for the monitoring agent.
3. Select a log file from the list and click OK. You can also use this viewer to access remote logs.
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Note: The viewer converts time stamps in the logs to a readable format.
Examples of trace logging
For example, if a Microsoft Exchange Server monitoring agent is running on a server "server01", the RAS
log file for the Microsoft Exchange Server agent might be named as follows:
server01_ex_kexcma_437fc59-01.log
For long-running programs, the nn suffix is used to maintain a short history of log files for that startup of
the program. For example, the kexcma program might have a series of log files as follows:
server01_ex_kexcma_437fc59-01.log
server01_ex_kexcma_437fc59-02.log
server01_ex_kexcma_437fc59-03.log
As the program runs, the first log (nn=01) is preserved because it contains program startup information.
The remaining logs "roll." In other words, when the set of numbered logs reach a maximum size, the
remaining logs are overwritten in sequence.
Each time a program is started, a new timestamp is assigned to maintain a short program history. For
example, if the Microsoft Exchange Server agent is started twice, it might have log files as follows:
server01_ex_kexcma_437fc59-01.log
server01_ex_kexcma_437fc59-02.log
server01_ex_kexcma_437fc59-03.log
server01_ex_kexcma_537fc59-01.log
server01_ex_kexcma_537fc59-02.log
server01_ex_kexcma_537fc59-03.log
Each program that is started has its own log file. For example, the Microsoft Exchange Server agent
would have agent logs in this format:
server01_ex_kexcma_437fc59-01.log
Other logs, such as logs for agent configuration window and Take Action commands, have a similar
syntax as in the following example:
server01_ex_stopexchangeservices_447fc59-01.log
where stopexchangeservices is the program name.
When the agent sends mail to the Exchange users to check their reachability, the following log file is
generated:
PS0313_ex_kexsendemail_4c0e42bd-01.log
Note: The log file is generated only in Exchange Server 2003 and 2007.
Note: When you communicate with IBM Software Support, you must capture and send the RAS1 log
that matches any problem occurrence that you report.
Microsoft Exchange Server agent stores data for the attribute groups in a log file. This log file is used to
display the data on the Tivoli Enterprise Portal. The log files for the attribute groups are listed in the
following table.
Table 27. Log files for the attribute groups
Attribute group
Log file
MS Exchange Reachability attribute group
MailBox_Reachability_Results.log
Chapter 9. Troubleshooting
253
Table 27. Log files for the attribute groups (continued)
Attribute group
Log file
MS Exchange Mailbox Detail attribute group
MailBox_Details.log
Note: This log file is generated by the
mbxsdetails2010.ps1 script only on Microsoft Exchange
Server 2010.
MS Exchange IS Private attribute group
Mseispri_history.log
mbxstorestate2007.lo
mbxstorestate2003.log
mbxstorestate2010.log
MS Exchange IS Public attribute group
Mseispub_history.log
MS Exchange Role Topology attribute group
topology_details.log
MS Exchange Mailbox Server Cluster State attribute
group
clustermailboxserverstate.log
MS Exchange NLB Status attribute group
nlbstatus.log
MS Exchange Public Folder Detail attribute group
PublicFolderDetails2010.log
Note: This log file is generated by the
PublicFolderDetails2010.ps1 script only on Microsoft
Exchange Server 2010.
MS Exchange Replication
StorageGroupCopyStatus.log
Note: This log file is generated by the
StorageGroupCopyStatus.ps1 script only on Microsoft
Exchange Server 2007.
MailboxDatabaseCopyStatus.log
Note: This log file is generated by the
MailboxDatabaseCopyStatus.ps1 script only on Microsoft
Exchange Server 2010.
Setting RAS trace parameters
Pinpoint a problem by setting detailed tracing of individual components of the monitoring agent and
modules.
Before you begin
See “Overview of log file management” on page 250 to ensure that you understand log rolling and can
reference the correct log files when you managing log file generation.
About this task
Microsoft Exchange Server agent uses RAS1 tracing and generates the logs described in Table 26 on page
251. The default RAS1 trace level is ERROR.
RAS1 tracing has control parameters to manage the size and number of RAS1 logs. Use the procedure
described in this section to set the parameters.
Note: The KBB_RAS1_LOG parameter also provides the specification of the log file directory, log file name,
and the inventory control file directory and name. Do not modify these values or log information can be
lost.
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Specify RAS1 trace options in the KEXENV file. You can manually edit the configuration file to set trace
logging:
1. Open the trace options file:install_dir\tmaitm6\KEXENV.
2. Edit the line that begins with KBB_RAS1= to set trace logging preferences.
For example, if you want detailed trace logging, set the Maximum Tracing option:
KBB_RAS1=ERROR (UNIT:kex ALL) (UNIT:kra ALL) (UNIT:knz ALL)
3. Edit the line that begins with KBB_RAS1_LOG= to manage the generation of log files:
v Edit the following parameters to adjust the number of rolling log files and their size.
– MAXFILES: the total number of files that are to be kept for all startups of a given program. Once
this value is exceeded, the oldest log files are discarded. Default value is 9.
– LIMIT: the maximum size, in megabytes (MB) of a RAS1 log file. Default value is 5.
v IBM Software Support might guide you to modify the following parameters:
– COUNT: the number of log files to keep in the rolling cycle of one program startup. Default value
is 3.
– PRESERVE: the number of files that are not to be reused in the rolling cycle of one program
startup. Default value is 1.
Note: The KBB_RAS1_LOG parameter also provides for the specification of the log file directory, log file
name, and the inventory control file directory and name. Do not modify these values or log
information can be lost.
4. Restart the monitoring agent so that your changes take effect.
Procedure
(Windows only) Alternate method to edit trace logging parameters:
1. Open the Manage Tivoli Enterprise Monitoring Services window.
2. Right-click the icon of the monitoring agent whose logging you want to modify.
3. Select Advanced > Edit Trace Parms. The Tivoli Enterprise Monitoring Server Trace Parameters
window is displayed.
4. Select a new trace setting in the pull-down menu in the Enter RAS1 Filters field or type a valid
string.
The selections are as follows:
v
v
v
v
No error tracing. KBB_RAS1=-noneGeneral error tracing. KBB_RAS1=ERROR
Intensive error tracing. KBB_RAS1=ERROR (UNIT:kex ALL)
Maximum error tracing. KBB_RAS1=ERROR (UNIT:kex ALL) (UNIT:kra ALL) (UNIT:knz ALL)
Note: As this example shows, you can set multiple RAS tracing options in a single statement.
5. Modify the value for Maximum Log Size Per File (MB) field to change the log file size (changes
LIMIT value).
6. Modify the value for Maximum Number of Log Files Per Session field to change the number of logs
files per startup of a program (changes COUNT value).
7. Modify the value for Maximum Number of Log Files Total field to change the number of logs files
for all startups of a program (changes MAXFILES value).
8. (Optional) Click Y (Yes) in the KDC_DEBUG Setting menu to log information that can help you
diagnose communications and connectivity problems between the monitoring agent and the
monitoring server.
Chapter 9. Troubleshooting
255
Note: The KDC_DEBUG setting and the Maximum error tracing setting can generate a large amount
of trace logging. Use them only temporarily, while you are troubleshooting problems. Otherwise, the
logs can occupy excessive amounts of hard disk space.
9. Click OK. You see a message reporting a restart of the monitoring agent so that your changes take
effect.
What to do next
Monitor the size of the logs directory. Default behavior can generate a total of 45 to 60 MB for each agent
that is running on a computer. For example, each Exchange Server that you monitor could generate 45 to
60 MB of log data. See the "Procedure" section to learn how to adjust file size and numbers of log files to
prevent logging activity from occupying too much disk space.
Regularly prune log files other than the RAS1 log files in the logs directory. Unlike the RAS1 log files
which are pruned automatically, other log types can grow indefinitely, for example, the logs in Table 26
on page 251 that include a process ID (PID).
Consider using collector trace logs (described in Table 26 on page 251) as an additional source of
troubleshooting information.
Note: The KDC_DEBUG setting and the Maximum error tracing setting can generate a large amount of
trace logging. Use them only temporarily, while you are troubleshooting problems. Otherwise, the logs
can occupy excessive amounts of hard disk space.
Problems and workarounds
The known problems and workarounds are organized into types of problems that might occur with the
Microsoft Exchange Server agent, for example installation and configuration problems and workspace
problems.
Note: You can resolve some problems by ensuring that your system matches the system requirements
listed in the Prerequisites topic for the agent in the information center.
For general troubleshooting information, see the IBM Tivoli Monitoring Troubleshooting Guide.
Installation and configuration troubleshooting
Problems can occur during installation, configuration, and uninstallation of the agent.
The problems and solutions in Table 28 can occur during installation, configuration, and uninstallation of
the agent.
Table 28. Problems and solutions for installation and configuration
Problem
Solution
(UNIX only) During a command-line installation,
you choose to install a component that is currently
installed, and you see the following warning:
WARNING - you are about to install the SAME
version of "component_name" where
component_name is the name of the component that
you are attempting to install.
Note: This problem affects UNIX command-line
installations. If you monitor only Windows
environments, you see this problem if you choose
to install a product component (for example, a
monitoring server) on a UNIX system.
You must exit and restart the installation process. You cannot
return to the list where you selected components to install.
When you run the installer again, do not attempt to install any
component that is currently installed.
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Microsoft Exchange Server agent: User’s Guide
Table 28. Problems and solutions for installation and configuration (continued)
Problem
Solution
A problem can arise when you install and
configure a new monitoring agent to a computer
where other agents are running as described in
this example:
You must reconfigure the previously existing agents to restore
their communication connection with TEMS1. For example, you
can right-click the row for a specific agent in the Manage Tivoli
Enterprise Monitoring Services, and select Reconfigure. See the
IBM Tivoli Monitoring Installation and Setup Guide for more
information on reconfiguration.
v Agents are running on the computer and
communicating with a Tivoli Enterprise
Monitoring Server, called TEMS1.
v You install a new agent on the same computer
and you want this agent to communicate with a
different monitoring server, called TEMS2.
v When you configure the new agent to
communicate with TEMS2, all the existing
agents are re-configured to communicate with
TEMS2.
Diagnosing problems with product browse
settings.
When you have problems with browse settings, perform the
following steps:
1. Click Start > Programs > IBM Tivoli Monitoring > Manage
Tivoli Enterprise Monitoring Services. The Manage Tivoli
Enterprise Monitoring Services is displayed.
2. Right-click the Windows agent and select Browse Settings.
A text window is displayed.
3. Click Save As and save the information in the text file. If
requested, you can forward this file to IBM Software
Support for analysis.
A message similar to Unable to find running CMS If a message similar to Unable to find running CMS on
on CT_CMSLIST in the log file is displayed.
CT_CMSLIST is displayed in the Log file, the agent cannot
connect to the monitoring server. Confirm the following points:
v Do multiple network interface cards (NICs) exist on the
system?
v If multiple NICs exist on the system, find out which one is
configured for the monitoring server. Ensure that you specify
the correct host name and port settings for communication in
the IBM Tivoli Monitoring environment.
The system is experiencing high CPU usage.
Agent process: View the memory usage of the KEXCMA
process. If CPU usage seems to be excessive, recycle the
monitoring agent.
Network Cards: The network card configurations can decrease
the performance of a system. Each of the stream of packets that
a network card receives (assuming it is a broadcast or destined
for the under-performing system) must generate a CPU
interrupt and transfer the data through the I/O bus. If the
network card in question is a bus-mastering card, work can be
off-loaded and a data transfer between memory and the
network card can continue without using CPU processing
power. Bus-mastering cards are generally 32-bit and are based
on PCI or EISA bus architectures.
Chapter 9. Troubleshooting
257
Table 28. Problems and solutions for installation and configuration (continued)
Problem
Solution
Specify the account information in the domain\user format.
You have installed an agent of ITCAM for
Microsoft Applications remotely from the Tivoli
Enterprise Portal Client. On the Agent tab of the
Managed System Configuration window, you
selected the Use this account option, and typed
the account information in the "user@domain.com"
format (for example,
administrator@itmagents.com). The Deployment
Status Detail view shows the agent deployment
status as failed; however, the agent is configured
and installed with the LocalSystem account
instead of the specified user account.
When you use the Installation Launch Pad to
install a 32-bit agent on a 32-bit computer, the
following message is displayed: The following
components cannot be installed because the
installation action failed. IBM Tivoli
Composite Application Manager for Microsoft
Applications V6.2.3 for Windows on 64-bit AMD
and Intel systems (x64)
No action is required. You can ignore this message and continue
with the installation.
Table 29. General problems and solutions for uninstallation
Problem
Solution
On Windows, uninstallation of IBM Tivoli
Monitoring fails to uninstall the entire
environment.
Confirm that the following problems do not exist:
v Ensure that you are the only user who is logging into the
computer where you are performing an uninstallation
operation. If another user is performing operations during an
uninstall process, the uninstall process fails.
v Be sure that you follow the general uninstallation process
described in the IBM Tivoli Monitoring Installation and Setup
Guide:
1. Uninstall monitoring agents first, as in the following
examples:
– Uninstall a single monitoring agent for a specific
database.
—OR—
– Uninstall all instances of a monitoring product, such as
IBM Tivoli Monitoring for Databases.
2. Uninstall IBM Tivoli Monitoring.
The way to remove inactive managed systems
(systems whose status is OFFLINE) from the
Enterprise Navigation tree in the portal is not
obvious.
Use the following steps to remove, but not uninstall, an offline
managed system from the Navigation tree:
1. Click the Enterprise icon in the Navigator tree.
2. Right-click, then click Workspace > Managed System Status.
3. Right-click Offline managed system, and select Clear
offline entry.
If you also want to uninstall the monitoring agent, use the
procedure described in the IBM Tivoli Monitoring Installation and
Setup Guide.
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Table 29. General problems and solutions for uninstallation (continued)
Problem
Solution
When starting the Microsoft Exchange Agent two
popup windows are displayed. The first window
displays a message similar to Service did not
respond to the start or control request in a
timely fashion. The second window displays a
message similar to Unable to start service, see
Event Log for information.
This can happen on Microsoft Exchange Server 2007 when the
service has failed to start because MAPI32.dll was not found.
Install the MSExchangeMAPIcdo, MAPI, and CDO support for
Microsoft Exchange Server 2007 from the Microsoft Support
website (http://www.microsoft.com/downloads/
details.aspx?FamilyID=E17E7F31-079A-43A9-BFF2-0A110307611E
&displaylang=en).
Unique names for monitoring components
IBM Tivoli Monitoring automatically creates a name for each monitoring component by concatenating the
host name and product code separated by a colon (hostname:EX). When you monitor a multinode system,
such as a database, IBM Tivoli Monitoring adds a subsystem name to the concatenated name, typically a
database instance name. The length of the name that IBM Tivoli Monitoring generates is limited to 32
characters. IBM Tivoli Monitoring might not be able to generate a unique name for monitoring
components due to the truncation of names that the product automatically generates. Truncation can
result in multiple components having the same 32-character name.
About this task
This task provides information about resolving the problem of generating the unique names for the
monitoring components.
Procedure
To resolve this problem, shorten the hostname portion of the name as follows:
1. Open the configuration file for the monitoring agent: install_dir\tmaitm6\KEXCMA.INI
2. Find the line the begins with CTIRA_HOSTNAME=
3. Replace the existing string (which includes a variable and type parameter) with a unique, shorter
name for the host computer. The final concatenated name including the new host name and EX,
cannot be longer than 32 characters.
Note: You must ensure that the resulting name is unique with respect to any existing monitoring
component that was previously registered with the Tivoli Enterprise Monitoring Server.
4. Save the file.
5. Restart the agent.
Remote deployment troubleshooting
Problems can occur with remote deployment and removal of agent software using the Agent Remote
Deploy process.
Table 30 on page 260 contains problems and solutions related to remote deployment.
Chapter 9. Troubleshooting
259
Table 30. Remote deployment problems and solutions
Problem
Solution
While you are using the remote deployment feature Do not close or modify this window because is part of the
to install Microsoft Exchange Server agent, an empty installation process and is dismissed automatically.
command window is displayed on the target
computer. This problem occurs when the target of
remote deployment is a Windows computer. (See the
IBM Tivoli Monitoring Installation and Setup Guide for
more information on the remote deployment
feature.)
The removal of a monitoring agent fails when you
use the remote removal process in the Tivoli
Enterprise Portal desktop or browser.
This problem might happen when you attempt the remote
removal process immediately after you have restarted the
Tivoli Enterprise Monitoring Server. You must allow time for
the monitoring agent to refresh its connection with the Tivoli
Enterprise Monitoring Server before you begin the remote
removal process.
When you remotely deploy the Exchange Server
agent V6.3 from the Tivoli Enterprise Portal, the
agent does not display data for the MS Exchange Is
Private attribute group and the MS Exchange IS
Public attribute group.
Restart the agent after remote deployment completes.
Agent troubleshooting
A problem can occur with the agent after it has been installed.
Table 31 contains problems and solutions that can occur with the agent after it has been installed.
Table 31. Agent problems and solutions
Problem
Solution
Log data accumulates too
rapidly.
Check the RAS trace option settings, which are described in “Setting RAS trace
parameters” on page 254. For example, trace logs grow rapidly when you apply
the ALL logging option.
Performance Data is not
retrieved for some
Windows-based agents.
The Microsoft Exchange Server agent collects data from Windows Performance
Monitor (Perfmon), Active Directory, and Exchange Server interfaces.
Under certain circumstances the monitoring agent is unable to retrieve data from
one or all of these sources resulting in no data available for situations, workspace
views, or historical logging.
If you suspect Perfmon problems the Windows operating system detects a
problem in one of its extensible performance monitoring DLLs, it marks the DLL
as "disabled." Any DLL that is disabled can no longer provide performance data
through the Windows Performance Monitor interfaces (Perfmon, or Performance
Monitor APIs). This prevents IBM Tivoli Monitoring agents from gathering data
supplied by the disabled DLL. For more information, see Microsoft Support
Knowledge Base article 248993 (http://support.microsoft.com/kb/248993).
Follow the Resolution instructions provided in article 248993 to re-enable any
performance monitoring extension DLLs disabled by Windows. Then restart the
monitoring agents.
If you suspect Active Directory or Exchange Server access problems review the
permissions setting for the user ID the monitoring agent is running as.
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Microsoft Exchange Server agent: User’s Guide
Table 31. Agent problems and solutions (continued)
Problem
Solution
The values of certain counter
items under the Microsoft
Exchange MTA attribute group
do not change and are larger
than expected in Performance
Monitor in Exchange Server
2003.
In Performance Monitor, you may notice that the values of the following counter
items under the Microsoft Exchange MTA attribute group do not change:
The mailbox space is low. The
mailbox is accumulating large
amount of data because it
receives emails that the Exchange
agent sends to verify reachability.
The Exchange Server agent sends emails to remote Exchange Servers to verify
reachability. The agent receives automated email responses from the remote
Exchange Servers. Depending on the reachability interval, the number of email
responses in the inbox might become quite large. To keep the agent processing
time low, clean out the inbox periodically. You can do this manually with a tool
such as MapiEdit from Microsoft, by scheduling a Windows Script to clear out
the inbox.
v Work Queue Bytes
v Inbound KB Total
v Outbound KB Total
Install a patch from the Microsoft support website (http://
support.microsoft.com/kb/926869).
The Monitoring Agent for Microsoft Exchange Server has a built-in option to
delete each automated response after it is analyzed for the response time. This
option keeps the mailbox cleared when the agent is running. To enable this
option, you must create the KEX_DELETE_EMAILSenvironment variable, and set the
value of the variable to YES. To activate this option, you must restart the
Exchange Server agent.
Restart the agent.
If a new mailbox database or a
storage group is created when
the agent is running, the agent
does not collect data for the new
mailbox database or the storage
group from the MS Exchange
Replication Perfmon object.
There is no solution to this problem.
Remote agent configuration by
using the Tivoli Enterprise Portal
or the command line fails for a
non-English user.
On the Tivoli Enterprise Portal,
data is not displayed correctly
for the Last Scan Time (UTC)
attribute.
There is no solution to this problem.
When the agent is configured in There is no solution to this problem.
the Continuous Cluster
Replication (CCR) environment,
the Tivoli Enterprise Portal does
not display the complete name of
the ADAccess Process instance.
The instance name is truncated
when it contains a special
character in the name, such as
the number sign (#).
Chapter 9. Troubleshooting
261
Table 31. Agent problems and solutions (continued)
Problem
Solution
Create a storage group that has a mailbox database or a public folder database,
Data is not displayed on the
and ensure that the storage group name is not a substring of any other storage
Tivoli Enterprise Portal for the
Storage Group Name attribute if group name.
the following conditions are true:
v The storage group name is a
substring of any other storage
group name.
v The storage group does not
have a mailbox database.
You have configured the
monitoring agent version 6.3 on
the Tivoli Enterprise Monitoring
Server by using the
self-describing agent feature. You
are using IBM Tivoli Monitoring
version 6.2.3 or version 6.2.3 Fix
Pack 1. On the Tivoli Enterprise
Portal, if you open a situation by
using the Situation Editor and
view the advance options for the
situation, you can see <none
selected> in the Display Item
window.
Recycle the Tivoli Enterprise Portal Server.
Complete the following steps to recycle the Tivoli Enterprise Portal Server on
Windows systems:
1. On the computer where the Tivoli Enterprise Portal Server is installed, click
Start > Programs > Manage Tivoli Enterprise Monitoring Services.
2. Right-click the Tivoli Enterprise Portal Server service and click Recycle.
To recycle the Tivoli Enterprise Portal Server on UNIX systems, use the following
commands from the bin directory of /opt/IBM/ITM (or where you have installed
IBM Tivoli Monitoring) in the order shown below:
v ./itmcmd agent stop cq
v ./itmcmd agent start cq
Workspace troubleshooting
Problems can occur with general workspaces and agent-specific workspaces.
Table 32 contains problems and solutions related to workspaces.
Table 32. Workspace problems and solutions
Problem
Solution
The name of the attribute does not display in a
bar chart or graph view.
When a chart or graph view that includes the attribute is scaled
to a small size, a blank space is displayed instead of a truncated
name. To see the name of the attribute, expand the view of the
chart until there is sufficient space to display all characters of the
attribute's name.
At the bottom of each view, you see the
following Historical workspace KFWITM220E
error: Request failed during execution.
Ensure that you configure all groups that supply data to the
view. In the Historical Configuration view, ensure that data
collection is configured and started for all groups that supply
data to the view.
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Table 32. Workspace problems and solutions (continued)
Problem
Solution
The process application components are
available, but the Availability status shows
PROCESS_DATA_NOT_ AVAILABLE.
This problem occurs because the PerfProc performance object is
disabled. When this condition exists, IBM Tivoli Monitoring
cannot collect performance data for this process. Use the
following steps to confirm that this problem exists and to resolve
it:
1. In the Windows Start menu, click Run.
2. Type perfmon.exe in the Open field of the Run window. The
Performance window is displayed.
3. Click the plus sign (+) in the toolbar located above the right
pane. The Add Counters window is displayed.
4. Look for Process in the Performance object menu.
5. Complete one of the following actions:
v If you see Process in the menu, the PerfProc performance
object is enabled and the problem is coming from a
different source. You might need to contact IBM Software
Support.
v If you do not see Process in the menu, use the Microsoft
utility from the Microsoft.com Operations website to
enable the PerfProc performance object.
The Process performance object becomes visible in the
Performance object menu of the Add Counters windows,
and IBM Tivoli Monitoring is able to detect Availability
data.
6. Restart the monitoring agent.
When you use a long process name in the
situation, the process name is truncated.
Truncation of process or service names for situations in the
Availability table in the portal display is the expected behavior.
The maximum name length is 100 bytes.
Regular (non-historical) monitoring data fails to
be displayed.
Check the formation of the queries you use to gather data. For
example, look for invalid SQL statements.
Navigator items and workspace titles are labeled
with internal names such as Kxx:KXX0000 instead
of the correct names (such as Disk), where XX
and xx represent the two-character agent code.
Ensure that application support has been added on the
monitoring server, portal server, and portal client.
For more information about installing application support, see
Installing and enabling application support in the IBM Tivoli
Monitoring Installation and Setup Guide.
You start collection of historical data but the data Managing options for historical data collection:
cannot be seen.
v Basic historical data collection populates the Warehouse with
raw data. This type of data collection is turned off by default.
See Chapter 2, “Agent installation and configuration,” on page
9 for information on managing this feature including how to
set the interval at which data is collected. By setting a more
frequent interval for data collection you reduce the load on the
system incurred every time data is uploaded.
v You use the Summarization and Pruning monitoring agent to
collect specific amounts and types of historical data. Be aware
that historical data is not displayed until the Summarization
and Pruning monitoring agent begins collecting the data. By
default, this agent begins collection at 2 AM daily. At that
point, data is visible in the workspace view. See the IBM Tivoli
Monitoring Administrator's Guide to learn how to modify the
default collection settings.
Chapter 9. Troubleshooting
263
Table 32. Workspace problems and solutions (continued)
Problem
Solution
You have installed the ITCAM for Microsoft
There is no solution to this problem.
Applications agent and the Windows OS agent in
the IPV6 environment. In the Agent
Management Services navigator, the IP address
in the Agents’ Runtime Status view is displayed
in the IPV4 format instead of the IPV6 format.
Reconfigure the history collection and set the collection location
You have installed the Tivoli Enterprise
as TEMA for these attribute groups.
Monitoring Server on z/OS®. In the
Configuration panel of the History Collection
Configuration window, if you have selected
TEMS from the Collection Location list, then the
Tivoli Enterprise Portal does not display
historical data for all the attribute groups.
When you create a query from a composite
workspace, some attribute groups are not
available for selection in the list of attribute
groups.
There is no solution to this problem.
Situation troubleshooting
Problems can occur with situations and situation configuration.
Table 33 contains problems and solutions for situations.
Table 33. Situation problems and solutions
Problem
Solution
You want to change the appearance of
situations when they are displayed in a
Workspace view.
1. Right-click an item in the Navigation tree.
2. Select Situations in the pop-up menu. The Situation Editor window is
displayed.
3. Select the situation that you want to modify.
4. Use the Status pull-down menu in the lower right of the window to
set the status and appearance of the Situation when it triggers.
Note: This status setting is not related to severity settings in IBM
Tivoli Enterprise Console.
Monitoring activity requires too much
disk space.
Check the RAS trace logging settings that are described in “Setting RAS
trace parameters” on page 254. For example, trace logs grow rapidly
when you apply the ALL logging option.
Monitoring activity requires too many
system resources.
“Disk capacity planning for historical data” on page 206 describes the
performance impact of specific attribute groups. If possible, decrease your
use of the attribute groups that require greater system resources.
A formula that uses mathematical
operators appears to be incorrect. For
example, if you were monitoring Linux,
a formula that calculates when Free
Memory falls under 10 percent of Total
Memory does not work: LT
#’Linux_VM_Stats.Total_Memory’ / 10
This formula is incorrect because situation predicates support only logical
operators. Your formulas cannot have mathematical operators.
Note: The Situation Editor provides alternatives to math operators.
Regarding the example, you can select % Memory Free attribute and
avoid the need for math operators.
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Table 33. Situation problems and solutions (continued)
Problem
Solution
You see the Unable to get attribute
name error in the Tivoli Enterprise
Monitoring Server log after creating a
situation.
Ensure that the agent attribute files are installed on the Tivoli Enterprise
Monitoring Server.
The following example shows a typical log entry when you have this
problem:
(4320916A.0049-F60:kfaottev.c,1572,"Translate_ResultBuffer") \
Unable to get attribute name for tablename/column \
<UAG524400.UA4>. Ignored.
The situation for a specific agent is not
visible in the Tivoli Enterprise Portal.
v Open the Situation Editor. Access the All managed servers view. If the
situation is absent, confirm that application support for Microsoft
Exchange Server agent has been added to the monitoring server. If not,
add application support to the server, as described in the IBM Tivoli
Monitoring Troubleshooting Guide.
v Click the Action tab and check whether the situation has an automated
corrective action. This action can occur directly or through a policy. The
situation might be resolving so quickly that you do not see the event or
the update in the graphical user interface.
The monitoring interval is too long.
Access the Situation Editor view for the situation that you want to
modify. Check the Sampling interval area in the Formula tab. Adjust the
time interval as needed.
The situation did not activate at startup. Manually recycle the situation as follows:
1. Right-click the situation and choose Stop Situation.
2. Right-click the situation and choose Start Situation.
Note: You can permanently avoid this problem by placing a check mark
in the Run at Startup option of the Situation Editor view for a specific
situation.
The situation is not displayed.
Click the Action tab and check whether the situation has an automated
corrective action. This action can occur directly or through a policy. The
situation might be resolving so quickly that you do not see the event or
the update in the graphical user interface.
An Alert event has not occurred even
though the predicate has been properly
specified.
Check the logs, reports, and workspaces.
A situation fires on an unexpected
managed object.
Confirm that you distributed and started the situation on the correct
managed system.
The product did not distribute the
situation to a managed system.
Click the Distribution tab and check the distribution settings for the
situation.
The product did not distribute the
situation to a managed system.
Click the Distribution tab and check the distribution settings for the
situation.
Chapter 9. Troubleshooting
265
Table 33. Situation problems and solutions (continued)
Problem
Solution
The situation does not fire.
In the Formula tab, analyze predicates as follows:
Incorrect predicates are present in the
formula that defines the situation. For
example, the managed object shows a
state that normally triggers a monitoring
event, but the situation is not true
because the wrong attribute is specified
in the formula.
1. Click the fx icon in the upper-right corner of the Formula area. The
Show formula window is displayed.
a. Confirm the following details in the Formula area at the top of the
window:
v The attributes that you intend to monitor are specified in the
formula.
v The situations that you intend to monitor are specified in the
formula.
v The logical operators in the formula match your monitoring
goal.
v The numerical values in the formula match your monitoring
goal.
b. (Optional) Click the Show detailed formula check box in the lower
left of the window to see the original names of attributes in the
application or operating system that you are monitoring.
c. Click OK to dismiss the Show formula window.
2. (Optional) In the Formula area of the Formula tab, temporarily assign
numerical values that will immediately trigger a monitoring event.
The triggering of the event confirms that other predicates in the
formula are valid.
Note: After you complete this test, you must restore the numerical
values to valid levels so that you do not generate excessive monitoring
data based on your temporary settings.
Situation events are not displayed in the Associate the situation with a workspace.
Events Console view of the workspace. Note: The situation does not need to be displayed in the workspace. It is
sufficient that the situation be associated with any workspace.
You do not have access to a situation.
Note: You must have administrator privileges to perform these steps.
1. Select Edit > Administer Users to access the Administer Users
window.
2. In the Users area, select the user whose privileges you want to
modify.
3. In the Permissions tab, Applications tab, and Navigator Views tab,
select the permissions or privileges that correspond to the user's role.
4. Click OK.
A managed system seems to be offline.
1. Allow several minutes to pass whenever you restart the Tivoli
Enterprise Portal Server. A managed system will seem to be down
while the portal server is restarting.
2. Select Physical View and highlight the Enterprise Level of the
navigator tree.
3. Select View > Workspace > Managed System Status to see a list of
managed systems and their status.
4. If a system is offline, check network connectivity and status of the
specific system or application.
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Table 33. Situation problems and solutions (continued)
Problem
Solution
When a situation is triggered in the
Event Log attribute group, it remains in
the Situation Event Console as long as
the event ID entry is present in the
Event Log workspace. When this event
ID entry is removed from the Event Log
workspace on the Tivoli Enterprise
Portal, the situation is also cleared even
if the actual problem that caused the
event is not resolved, and the event ID
entry is also present in the Windows
Event Viewer.
A timeout occurs on the cache of events for the NT Event Log group.
Increase the cache time of Event Log collection to meet your requirements
by adding the following variable and timeout value to the KpcENV file for
the agent (where pc is the two-letter product code):
CDP_NT_EVENT_LOG_CACHE_TIMEOUT=3600
Associations of custom situations with
navigator items break after upgrading
the agent support.
Create the associations again by completing the following steps:
This variable determines how long events from the NT Event Log are
kept.
1. Right-click the navigator item, and then click Situations. A list of
situations that are associated with the navigator item is displayed.
Note: If the custom situation that you want to associate is available in
the list, ignore remaining steps.
2. Click the Set Situation filter criteria icon.
3. Select the Eligible for Association check box, and then click OK. A
list of situations is displayed.
4. Right-click the situation that you want to associate with the navigator
item, and then click Associate.
The situation is associated with the navigator item.
When you create a custom situation,
some attribute groups are not available
for selection in the list of attribute
groups.
There is no solution to this problem.
Take Action commands troubleshooting
Problems can occur with Take Action commands.
Table 34 lists general problems that might occur with Take Action commands. When each Take Action
command runs, it generates a log file listed in Table 26 on page 251.
Table 34. Take Action commands problems and solutions
Problem
Solution
Take Action commands often require several
minutes to complete.
Allow several minutes. If you do not see a pop-up message
advising you of completion, try to run the command manually.
If you are unable to run the Take Action command manually, see
the IBM Tivoli Monitoring Troubleshooting Guide for general
information on troubleshooting the Take Action command.
Situations fail to trigger Take Action commands.
Manually run the Take Action commands in the Tivoli Enterprise
Portal. If the Take Action command works, look for
configuration problems in the situation. See Situations
troubleshooting. If the Take Action command fails, see IBM Tivoli
Monitoring Troubleshooting Guide for general information on
troubleshooting Take Action commands.
Chapter 9. Troubleshooting
267
Table 34. Take Action commands problems and solutions (continued)
Problem
Solution
Take Action commands fail and other metrics are
not collected.
The Microsoft Exchange Server agent collects data from
Windows Performance Monitor (Perfmon), Active Directory, and
Exchange Server interfaces.
Under certain circumstances the monitoring agent will be unable
to retrieve data from one or all of these sources resulting in no
data available for situations, workspace views or historical
logging.
If you suspect Perfmon problems, the Windows operating
system detects a problem in one of its extensible performance
monitoring DLLs, it will mark the DLL as "disabled." Any DLL
that is disabled can no longer provide performance data through
the Windows Performance Monitor interfaces (Perfmon, or
Performance Monitor APIs). This prevents IBM Tivoli
Monitoring agents from gathering data supplied by the disabled
DLL. For more information, see Microsoft Support Knowledge
Base article 248993.
Follow the Resolution instructions provided in article 248993 to
re-enable any performance monitoring extension DLLs disabled
by Windows. Then restart the monitoring agents.
If you suspect Active Directory or Exchange Server access
problems review the permissions setting for the user ID the
monitoring agent is running as.
Tivoli Common Reporting troubleshooting
Problems can occur with the Tivoli Common Reporting predefined reports for the Microsoft Exchange
Server agent.
Table 35 contains problems and solutions that can occur with the Tivoli Common Reporting predefined
reports for IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Exchange
Server Agent. See the Tivoli Common Reporting Information Center for more information about
troubleshooting for the Tivoli Common Reporting tool.
Table 35. Tivoli Common Reporting for Microsoft Exchange Server agent problems and solutions
Problem
Solution
When you simultaneously query two tables in the Query This problem occurs when a relationship between the
Studio interface, no data is displayed. However, when
tables is not defined. To resolve this problem, ensure that
you query the two tables separately, data is displayed.
all the ad hoc queries have at least one identifier.
When you create an ad hoc query by dragging some
columns in the Query Studio interface, the following
error message is displayed:
RQP-DEF-0177 An error occurred while performing
operation ’sqlPrepareWithOptions’
status=’-232’.
If a view or a table for the selected summarization type
does not exist in the database for a report, the report
does not open and the following error message is
displayed:
RQP-DEF-0177 An error occurred while performing
operation ’sqlPrepareWithOptions’
status=’-56’.
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This is an SQL error related to arithmetic flow. This error
is generated because the average or the sum for certain
columns is more than the threshold size that is defined
in the database. To resolve this error, use the limited
columns and add a standard timestamp while creating
an ad hoc query.
To resolve this problem, complete the following tasks:
v Verify that the summarization and pruning agent is
working correctly.
v Generate data for all the summarization types.
v Verify that the warehouse is collecting historical data.
Table 35. Tivoli Common Reporting for Microsoft Exchange Server agent problems and solutions (continued)
Problem
Solution
When you run a report, the report is not displayed in the This problem occurs due to incorrect data source. To
resolve this problem, complete the following tasks:
correct format and the following error message is
displayed:
v Verify that the datasource configuration parameters are
RQP-DEF-0177 An error occurred while performing
configured correctly.
operation ’sqlPrepareWithOptions’
v Verify that the specified values for the parameters of
status=’-16’.
the summarization and pruning agent such as
database URL, driver user, and password match with
the values of these parameters on the database.
If data is not available in the database for the selected
parameters, the following error message is displayed
after querying these parameters:
To resolve this error, complete the following tasks:
Empty data set No data returned by query.
Try another set of parameters.
v Generate data for all the summarization types in the
database.
v Configure the summarization and pruning agent and
verify that it is working correctly.
Reports are not generated correctly in the Microsoft Excel There are some limitations to generate reports in the
format.
Microsoft Excel format. To view these limitations, see the
IBM Cognos Business Intelligence Information Center
(http://publib.boulder.ibm.com/infocenter/cbi/
v10r1m0/topic/
com.ibm.swg.im.cognos.ug_cr_rptstd.10.1.0.doc/
ug_cr_rptstd_id32474excel_limitations.html).
When you view a report spanning multiple pages in the No solution is available for this problem at this time.
PDF format, the report parameters section is displayed at
the top of each page.
Charts are not displayed correctly in Microsoft Excel
2007.
No solution is available for this problem at this time.
Labels for some charts are displayed in the HTML
output, but are not displayed in the PDF output.
The font size is rendered differently in the HTML and
the PDF output. In the PDF output, some fonts are not
displayed because of the large font size. To resolve this
issue, reduce the font size by completing the following
steps:
1. Open the report in Report Studio.
2. Click the chart.
3. In the chart properties, select Font.
4. Modify the font properties, such as family, size,
weight, and style.
5. Save the settings, and run the report in the PDF
format.
Support information
If you have a problem with your IBM software, you want to resolve it quickly.
IBM provides the following ways for you to obtain the support you need:
Online
The following websites contain troubleshooting information:
v Go to the IBM Software Support website (http://www.ibm.com/support/entry/portal/
software) and follow the instructions.
v Go to the Application Performance Management Wiki (http://www.ibm.com/developerworks/
servicemanagement/apm/index.html). Feel free to contribute to this wiki.
Chapter 9. Troubleshooting
269
IBM Support Assistant
The IBM Support Assistant (ISA) is a free local software serviceability workbench that helps you
resolve questions and problems with IBM software products. The ISA provides quick access to
support-related information and serviceability tools for problem determination. To install the ISA
software, go to the IBM Support Assistant website (http://www.ibm.com/software/support/isa).
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Appendix A. Upgrading for warehouse summarization
The Microsoft Exchange Server made changes to the warehouse information collected. These changes
extend the warehouse data through additional attributes and attribute groups, allowing for more
meaningful historical reports. This appendix explains those changes and the implications to your
warehouse collection and reporting.
Refer to appendix A only when you are upgrading the agent from V6.1 to V6.2.0.1 This appendix does
not apply when you are upgrading the agent from V6.2 to V6.2.0.1
Warehouse summarization is controlled on a per-table basis. How the rows in each table are summarized
is determined by a set of attributes in each table that are designated as primary keys. There is always one
primary key representing the monitored resource, and data is minimally summarized based on this value.
For all agents, this primary key is represented internally by the column name, ORIGINNODE; however,
the external attribute name varies with each monitoring agent.
One or more additional primary keys are provided for each attribute group to further refine the level of
summarization for that attribute group. For example, in an OS agent disk attribute group, a primary key
might be specified for the logical disk name that allows historical information to be reported for each
logical disk in a computer.
Tables in the warehouse
For a monitoring agent, there are two main types of warehouse tables:
v Raw tables:
These tables contain the raw information reported by a monitoring agent and written to the warehouse
by the Warehouse Proxy agent. Raw tables are named for the attribute group that they represent, for
example, KEXMSESMTPS00.
v Summary tables:
These tables contain summarized information based on the raw tables and written to the warehouse by
the Summarization and Pruning agent. Summarization provides aggregation results over various
reporting intervals, for example, hours, days, and so on. Summary table names are based on the raw
table name with an appended suffix, for example, KEXMSESMTPS00_H, KEXMSESMTPS00_D, and so
on.
Effects on summarized attributes
When tables are summarized in the warehouse, the summary tables and summary views are created to
include additional columns to report summarization information.
Table 36 contains a list of the time periods and the suffixes for the summary tables and views.
Table 36. Time periods and suffixes for summary tables and views
Data collection time period
Summary table suffixes
Summary view suffixes
Hourly
_H
_HV
Daily
_D
_DV
Weekly
_W
_WV
Monthly
_M
_MV
Quarterly
_Q
_QV
© Copyright IBM Corp. 2007, 2013
271
Table 36. Time periods and suffixes for summary tables and views (continued)
Data collection time period
Summary table suffixes
Summary view suffixes
Yearly
_Y
_YV
Table 37 shows the expansion to summary columns of some of the most commonly used attribute types.
Table 37. Additional columns to report summarization information
Attribute name
Aggregation type
Additional summarization columns
MyGauge
GAUGE
MIN_MyGauge
MAX_MyGauge
SUM_MyGauge
AVG_MyGauge
MyCounter
COUNTER
TOT_MyCounter
HI_MyCounter
LO_MyCounter
LAT_MyCounter
MyProperty
PROPERTY
LAT_Property
These additional columns are provided only for attributes that are not primary keys. In the cases when
an existing attribute is changed to be a primary key, the Summarization and Pruning agent no longer
creates summarization values for the attributes, but the previously created column names remain in the
table with any values already provided for those columns. These columns cannot be deleted from the
warehouse database, but as new data is collected, these columns will not contain values. Similarly, when
the primary key for an existing attribute has its designation removed, that attribute has new
summarization columns automatically added. As new data is collected, it is used to populate these new
column values, but any existing summarization records do not have values for these new columns.
Upgrading your warehouse with limited user permissions
The IBM Tivoli Monitoring warehouse agents (Warehouse Proxy and Summarization and Pruning agents)
can dynamically adjust warehouse table definitions based on attribute group and attribute information
being loaded into the warehouse.
These types of table changes must be done for this monitoring agent for one or both of the following
conditions:
v The monitoring agent has added new attributes to an existing attribute group and that attribute group
is included in the warehouse.
v The monitoring agent has added a new attribute group and that attribute group is included in the
warehouse.
For the warehouse agents to automatically modify the warehouse table definitions, they must have
permission to alter warehouse tables. You might not have granted these agents these permissions,
choosing instead to manually define the raw tables and summary tables needed for the monitoring
agents. Or, you might have granted these permissions initially, and then revoked them after the tables
were created.
You have two options to effect the required warehouse table changes during the upgrade process:
v Grant the warehouse agents temporary permission to alter tables
If using this option, grant the permissions, start historical collection for all the desired tables, allow the
Warehouse Proxy agent to add the new data to the raw tables, and allow the Summarization and
Pruning agent to summarize data for all affected tables. Then, remove the permission to alter tables
v Make the warehouse table updates manually
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If using this option, you must determine the table structures for the raw and summary tables. If you
manually created the tables in the earlier warehouse definition, you already have a methodology and
tools to assist you in this effort. You can use a similar technique to update and add new tables for this
warehouse migration.
For a method of obtaining raw table schema, refer to the IBM Redbook,Tivoli Management Services
Warehouse and Reporting, January 2007, SG24-7290. The chapter that explains warehouse tuning includes
a section on creating data tables manually.
Table summary
Table 38 provides information to help you determine the effects of primary key and warehouse changes
for this monitoring agent. The table shows each attribute group, the current primary keys (in addition to
ORIGINNODE) for the attribute group, primary keys that were removed, and whether this table is being
included in warehouse reporting.
Table 38. Primary key and warehouse changes for the Microsoft Exchange Server agent
Attribute group
Current primary key attributes
Removed
primary key
attributes
MS_Exchange_ADAcess_Caches
ADAccess_Caches_Instance_Name
None
Yes
MS_Exchange_DB_Instance
Database_Instance_Name
None
Yes
MS_Exchange_DB
Database_Name_U
None
Yes
MS_Exchange_DS
None
None
Yes
MS_Exchange_IS_Private
Mailbox_Name_U
None
Yes
MS_Exchange_IS_Public_Replication
Name_U
None
Yes
MS_Exchange_IS_Public
Name_U
None
Yes
MS_Exchange_IS
None
None
Yes
MS_Exchange_Lotus_Notes_
Connector_Summary
None
None
Yes
MS_Exchange_MTA_Connections
Name_U
None
Yes
MS_Exchange_MTA
None
None
Yes
MS_Exchange_Mailbox_Detail
Mailbox_Name
None
Yes
MS_Exchange_Public_Folder_Detail
Public_Folder_Name
None
Yes
MS_Exchange_Reachability
Target_Server
None
Yes
MS_Exchange_Recipient_Cache
Recipient_Cache_Instance_Name
None
Yes
MS_Exchange_Sender_Id_Agent
None
None
Yes
MS_Exchange_Server
None
None
Yes
MS_Exchange_Services_Detail
Service_Name
None
Yes
MS_Exchange_Storage_Group_Detail
Storage_Group_Name
None
Yes
MS_Exchange_Transport_Queues
Transport_Queue_Instance_Name
None
Yes
MS_Exchange_Transport_Rules
Transport_Rule_Name
None
Yes
MS_Exchange_Transport_SmtpReceive
SMTP_Receive_Instance_Name
None
Yes
MS_Exchange_Transport_SmtpSend
SMTP_Send_Instance_Name
None
Yes
SMTP SMTP_Server
None
None
Yes
Warehoused
Appendix A. Upgrading for warehouse summarization
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Appendix B. Event mapping
The Tivoli Event Integration Facility (EIF) interface is used to forward situation events to Tivoli
Netcool/OMNIbus or Tivoli Enterprise Console.
EIF events specify an event class, and the event data is specified as name-value pairs that identify the
name of an event slot and the value for the slot. An event class can have subclasses. IBM Tivoli
Monitoring provides the base event class definitions and a set of base slots that are included in all
monitoring events. Agents extend the base event classes to define subclasses that include agent-specific
slots. For Microsoft Exchange Server agent events, the event classes correspond to the agent attribute
groups, and the agent-specific slots correspond to the attributes in the attribute group.
The situation editor in the Tivoli Enterprise Portal can be used to perform custom mapping of data to EIF
slots instead of using the default mapping described in this topic. For more information about EIF slot
customization, see the Tivoli Enterprise Portal User's Guide.
Tivoli Enterprise Console requires that event classes and their slots are defined in BAROC (Basic Recorder
of Objects in C) files. Each agent provides a BAROC file that contains event class definitions for the agent
and is installed on the Tivoli Enterprise Monitoring Server in the TECLIB directory (install_dir/cms/
TECLIB for Windows systems and install_dir/tables/TEMS_hostname/TECLIB for UNIX systems) when
application support for the agent is installed. The BAROC file for the agent and the base BAROC files
provided with Tivoli Monitoring must also be installed onto the Tivoli Enterprise Console. For details, see
"Setting up event forwarding to Tivoli Enterprise Console" in the IBM Tivoli Monitoring Installation and
Setup Guide.
For a description of the event slots for each event class, see Table 39 on page 276. For more information
about mapping attribute groups to event classes, see the IBM Tivoli Monitoring Administrator's Guide.
Each of the event classes is a child of KEX_Base. The KEX_Base event class can be used for generic rules
processing for any event from the Microsoft Exchange Server agent.
© Copyright IBM Corp. 2007, 2013
275
Table 39. Overview of event slots to event classes
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_Active_Sync
MS_Exchange_Active_Sync attribute group
v system_name: STRING
v timestamp: STRING
v requests_total: INTEGER
v current_requests: INTEGER
v average_request_time: INTEGER
v requests_per_sec: REAL
v meeting_response_total: INTEGER
v meeting_response_commands_per_sec: REAL
v requests_queued: INTEGER
v sync_total: INTEGER
v sync_commands_per_sec: REAL
v get_item_estimate_commands_per_sec: REAL
v get_attachment_total: INTEGER
v get_attachment_commands_per_sec: REAL
v send_mail_total: INTEGER
v send_mail_commands_per_sec: REAL
v mailbox_search_total: INTEGER
v mailbox_searches_per_sec: REAL
v mailbox_item_fetch_total: INTEGER
v mailbox_item_fetch_commands_per_sec: REAL
v ping_total: INTEGER
v ping_commands_pending: INTEGER
v ping_dropped_total: INTEGER
v ping_commands_dropped_per_sec: REAL
v busy_threads: INTEGER
v busy_threads_enum: STRING
v empty_folder_contents_total: INTEGER
v empty_folder_contents_total_enum: STRING
v failed_item_conversion_total: INTEGER
v failed_item_conversion_total_enum: STRING
v folder_create_commands_per_sec: REAL
v folder_create_commands_per_sec_enum: STRING
v folder_create_total: INTEGER
v folder_create_total_enum: STRING
v folder_delete_commands_per_sec: REAL
v folder_delete_commands_per_sec_enum: STRING
v folder_delete_total: INTEGER
v folder_delete_total_enum: STRING
v folder_sync_commands_per_sec: REAL
v folder_sync_commands_per_sec_enum: STRING
v folder_sync_total: INTEGER
Continued on next page
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Microsoft Exchange Server agent: User’s Guide
Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_Active_Sync
v folder_sync_total_enum: STRING
Continued
v folder_update_commands_per_sec: REAL
v folder_update_commands_per_sec_enum: STRING
v folder_update_total: INTEGER
v folder_update_total_enum: STRING
v gal_search_total: INTEGER
v gal_search_total_enum: STRING
v gal_searches_per_sec: REAL
v gal_searches_per_sec_enum: STRING
v idle_threads: INTEGER
v idle_threads_enum: STRING
v mailbox_attachment_fetch_commands_per_sec: REAL
v mailbox_attachment_fetch_commands_per_sec_enum: STRING
v mailbox_attachment_fetch_total: INTEGER
v mailbox_attachment_fetch_total_enum: STRING
v move_collection_commands_per_sec: REAL
v move_collection_commands_per_sec_enum: STRING
v move_collection_total: INTEGER
v move_collection_total_enum: STRING
v move_items_commands_per_sec: REAL
v move_items_commands_per_sec_enum: STRING
v move_items_total: INTEGER
v move_items_total_enum: STRING
v pid: INTEGER
v pid_enum: STRING
v provision_commands_per_sec: REAL
v provision_commands_per_sec_enum: STRING
v search_commands_per_sec: REAL
v search_commands_per_sec_enum: STRING
v search_total: INTEGER
v search_total_enum: STRING
v client_item_adds_per_sec: REAL
v client_item_adds_per_sec_enum: STRING
v client_item_changes_per_sec: REAL
v client_item_changes_per_sec_enum: STRING
v client_item_deletes_per_sec: REAL
v client_item_deletes_per_sec_enum: STRING
v client_item_fetches_per_sec: REAL
v client_item_fetches_per_sec_enum: STRING
v client_sync_items_per_sec: REAL
v client_sync_items_per_sec_enum: STRING
Continued on next page
Appendix B. Event mapping
277
Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_Active_Sync
v createcollection_commands_per_sec: REAL
Continued
v createcollection_commands_per_sec_enum: STRING
v current_active_directory_requests: INTEGER
v current_active_directory_requests_enum: STRING
v exchange_mailbox_server_io_requests_per_sec: REAL
v exchange_mailbox_server_io_requests_per_sec_enum: STRING
v exchange_mailbox_server_item_adds_per_sec: REAL
v exchange_mailbox_server_item_adds_per_sec_enum: STRING
v exchange_mailbox_server_item_changes_per_sec: REAL
v exchange_mailbox_server_item_changes_per_sec_enum: STRING
v exchange_mailbox_server_item_deletes_per_sec: REAL
v exchange_mailbox_server_item_deletes_per_sec_enum: STRING
v exchange_mailbox_server_item_soft_deletes_per_sec: REAL
v exchange_mailbox_server_item_soft_deletes_per_sec_enum:
STRING
v exchange_mailbox_server_sync_items_per_sec: REAL
v exchange_mailbox_server_sync_items_per_sec_enum: STRING
v gethierarchy_commands_per_sec: REAL
v gethierarchy_commands_per_sec_enum: STRING
v notify_commands_per_sec: REAL
v notify_commands_per_sec_enum: STRING
v resolverecipients_commands_per_sec: REAL
v resolverecipients_commands_per_sec_enum: STRING
v smartforward_commands_per_sec: REAL
v smartforward_commands_per_sec_enum: STRING
278
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Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_Active_Manager_Client
MS_Exchange_Active_Manager_Client attribute group
v system_name: STRING
v timestamp: STRING
v active_manager_client_instance_name: STRING
v client_side_cache_hits: INTEGER
v client_side_cache_hits_enum: STRING
v client_side_cache_misses: INTEGER
v client_side_cache_misses_enum: STRING
v client_side_calls: INTEGER
v client_side_calls_enum: STRING
v client_side_calls_read_through: INTEGER
v client_side_calls_read_through_enum: STRING
v client_side_calls_per_sec: REAL
v client_side_calls_per_sec_enum: STRING
v client_side_rpc_calls: INTEGER
v client_side_rpc_calls_enum: STRING
v location_cache_entries: INTEGER
v location_cache_entries_enum: STRING
v server_information_cache_entries: INTEGER
v server_information_cache_entries_enum: STRING
v server_information_cache_hits: INTEGER
v server_information_cache_hits_enum: STRING
v server_information_cache_misses: INTEGER
v server_information_cache_misses_enum: STRING
v unique_databases_queried: INTEGER
v unique_databases_queried_enum: STRING
v unique_servers_queried: INTEGER
v unique_servers_queried_enum: STRING
ITM_MS_Exchange_Active_Manager_Server
MS_Exchange_Active_Manager_Server attribute group
v system_name: STRING
v timestamp: STRING
v active_manager_database_state_writes_to_persistent_storage:
INTEGER
v active_manager_database_state_writes_to_persistent_storage
_enum: STRING
v active_manager_database_state_writes_to_persistent_storage
_per_sec: REAL
v active_manager_database_state_writes_to_persistent_storage
_per_sec_enum: STRING
v getserverfordatabase_server_side_calls: INTEGER
v getserverfordatabase_server_side_calls_enum: STRING
v server_side_calls_per_sec: REAL
v server_side_calls_per_sec_enum: STRING
v total_number_of_databases: INTEGER
v total_number_of_databases_enum: STRING
Appendix B. Event mapping
279
Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_Active_Manager
MS_Exchange_Active_Manager attribute group
v system_name: STRING
v timestamp: STRING
v active_manager_instance_name: STRING
v database_copy_role_active: INTEGER
v database_copy_role_active_enum: STRING
v database_mounted: INTEGER
v database_mounted_enum: STRING
ITM_MS_Exchange_ADAccess_Domain_
Controllers
MS_Exchange_ADAccess_Domain_Controllers attribute group
v system_name: STRING
v timestamp: STRING
v domain_controller_name: STRING
v critical_data_flag: INTEGER
v critical_data_flag_enum: STRING
v dsgetdcname_elapsed_time: INTEGER
v dsgetdcname_elapsed_time_enum: STRING
v ldap_pages_per_sec: REAL
v ldap_pages_per_sec_enum: STRING
v ldap_read_calls_per_sec: REAL
v ldap_read_calls_per_sec_enum: STRING
v ldap_read_time: INTEGER
v ldap_read_time_enum: STRING
v ldap_search_calls_per_sec: REAL
v ldap_search_calls_per_sec_enum: STRING
v ldap_search_time: INTEGER
v ldap_search_time_enum: STRING
v ldap_searches_timed_out_per_min: INTEGER
v ldap_searches_timed_out_per_min_enum: STRING
v long_running_ldap_operations_per_min: INTEGER
v long_running_ldap_operations_per_min_enum: STRING
280
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Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_ADAccess_Forest_
Discovery
MS_Exchange_ADAccess_Forest_Discovery attribute group
v system_name: STRING
v timestamp: STRING
v domain_controller_name: STRING
v average_discovery_time: REAL
v average_discovery_time_enum: STRING
v discovery_failures: INTEGER
v discovery_failures_enum: STRING
v in-site_domain_controllers: INTEGER
v in-site_domain_controllers_enum: STRING
v in-site_global_catalogs: INTEGER
v in-site_global_catalogs_enum: STRING
v topology_discovery_duration: REAL
v topology_discovery_duration_enum: STRING
v max_discovery_duration: REAL
v max_discovery_duration_enum: STRING
v out-of-site_domain_controllers: INTEGER
v out-of-site_domain_controllers_enum: STRING
v out-of-site_global_catalogs: INTEGER
v out-of-site_global_catalogs_enum: STRING
v average_time_to_discover_servers_for_roles: REAL
v average_time_to_discover_servers_for_roles_enum: STRING
v maximum_time_to_discover_servers_for_roles: REAL
v maximum_time_to_discover_servers_for_roles_enum: STRING
ITM_MS_Exchange_ADAccess_Processes
MS_Exchange_ADAccess_Processes attribute group
v system_name: STRING
v timestamp: STRING
v process_u: STRING
v ldap_read_time: REAL
v ldap_search_time: REAL
v ldap_write_time: REAL
v ldap_read_calls_per_sec: REAL
v ldap_search_calls_per_sec: REAL
v ldap_write_calls_per_sec: REAL
v ldap_pages_per_sec: REAL
v ldap_not_found_configuration_read_calls_per_sec: REAL
v long_running_ldap_operations_per_min: REAL
v ldap_timeout_errors_per_sec: REAL
v open_connections_to_domain_controllers: INTEGER
v open_connections_to_global_catalogs: INTEGER
v number_of_outstanding_requests: INTEGER
Appendix B. Event mapping
281
Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_Address_Book
MS_Exchange_AB attribute group
v system_name: STRING
v timestamp: STRING
v nspi_rpc_requests_average_latency: REAL
v nspi_rpc_requests_average_latency_enum: STRING
v referral_rpc_requests_average_latency: REAL
v referral_rpc_requests_average_latency_enum: STRING
v nspi_connections_current: INTEGER
v nspi_connections_current_enum: STRING
v nspi_connections_per_sec: INTEGER
v nspi_connections_per_sec_enum: STRING
v nspi_rpc_requests_per_sec: INTEGER
v nspi_rpc_requests_per_sec_enum: STRING
v referral_rpc_requests_per_sec: INTEGER
v referral_rpc_requests_per_sec_enum: STRING
v nspi_connections_total: INTEGER
v nspi_connections_total_enum: STRING
v nspi_rpc_requests: INTEGER
v nspi_rpc_requests_enum: STRING
v nspi_rpc_requests_total: INTEGER
v nspi_rpc_requests_total_enum: STRING
v nspi_rpc_browse_requests: INTEGER
v nspi_rpc_browse_requests_enum: STRING
v nspi_rpc_browse_requests_total: INTEGER
v nspi_rpc_browse_requests_total_enum: STRING
v nspi_rpc_browse_requests_average_latency: REAL
v nspi_rpc_browse_requests_average_latency_enum: STRING
v nspi_rpc_browse_requests_sec: INTEGER
v nspi_rpc_browse_requests_sec_enum: STRING
v referral_rpc_requests: INTEGER
v referral_rpc_requests_enum: STRING
v referral_rpc_requests_total: INTEGER
v referral_rpc_requests_total_enum: STRING
282
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Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_Assistants
MS_Exchange_Assistants attribute group
v system_name: STRING
v timestamp: STRING
v assistant_u: STRING
v events_in_queue: INTEGER
v events_processed: INTEGER
v number_of_events_processed_per_second: REAL
v events_polled: INTEGER
v events_polled_per_sec: REAL
v polling_delay: REAL
v average_event_queue_time_in_seconds: REAL
v average_event_processing_time_in_seconds: REAL
v average_queue_size_of_event_dispatchers: INTEGER
v number_of_event_dispatchers: INTEGER
v number_of_failed_event_dispatchers: INTEGER
v number_of_threads_used: INTEGER
v average_mailbox_processing_time_in_seconds: REAL
v number_of_handled_exceptions: INTEGER
v mailboxes_processed: INTEGER
v mailboxes_processed_per_sec: REAL
ITM_MS_Exchange_Assistants_Per_Database
MS_Exchange_Assistants_Per_Database attribute group
v system_name: STRING
v timestamp: STRING
v assistant_name_per_database_u: STRING
v average_event_processing_time_in_seconds: REAL
v average_mailbox_processing_time_in_seconds: REAL
v events_in_queue: INTEGER
v events_polled: INTEGER
v events_polled_per_sec: REAL
v highest_event_counter_polled: INTEGER
v mailboxes_processed: INTEGER
v mailboxes_processed_per_sec: REAL
v number_of_threads_used: INTEGER
v percentage_of_interesting_events: REAL
v polling_delay: REAL
ITM_MS_Exchange_Attachment_Filtering
MS_Exchange_Attachment_Filtering attribute group
v System_Name: STRING
v Timestamp: TIMESTAMP
v Messages_Attachment_Filtered: INTEGER
v Messages_Filtered/sec: INTEGER
v Change_in_Messages_Attachment_Filtered: INTEGER
Appendix B. Event mapping
283
Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_Authentication
MS_Exchange_Authentication attribute group
v system_name: STRING
v timestamp: STRING
v authentication_instance_name: STRING
v latency: REAL
v latency_enum: STRING
v outstanding_requests: INTEGER
v outstanding_requests_enum: STRING
v rejected_requests: INTEGER
v rejected_requests_enum: STRING
v total_requests: INTEGER
v total_requests_enum: STRING
v accepted_requests: INTEGER
v accepted_requests_enum: STRING
ITM_MS_Exchange_Autodiscover
MS_Exchange_Autodiscover attribute group
v System_Name: STRING
v Timestamp: STRING
v total_requests: INTEGER
v total_requests_enum: STRING
v requests_per_sec: INTEGER
v requests_per_sec_enum: STRING
v error_responses: INTEGER
v error_responses_enum: STRING
v error_responses_per_sec: INTEGER
v error_responses_per_sec_enum: STRING
284
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Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_Availability_Service
MS_Exchange_Availability_Service attribute group
v system_name: STRING
v timestamp: STRING
v average_time_to_process_free_busy_request: REAL
v average_time_to_process_free_busy_request_enum: STRING
v availability_requests: INTEGER
v availability_requests_enum: STRING
v current_requests: INTEGER
v current_requests_enum: STRING
v public_folder_queries: INTEGER
v public_folder_queries_enum: STRING
v average_number_of_mailboxes_processed_per_request: REAL
v average_number_of_mailboxes_processed_per_request_enum:
STRING
v public_folder_request_failures: INTEGER
v public_folder_request_failures_enum: STRING
v client_reported_failures_total: INTEGER
v client_reported_failures_total_enum: STRING
v client_reported_failures_autodiscover_failures: INTEGER
v client_reported_failures_autodiscover_failures_enum: STRING
v client_reported_failures_timeout_failures: INTEGER
v client_reported_failures_timeout_failures_enum: STRING
v client_reported_failures_connection_failures: INTEGER
v client_reported_failures_connection_failures_enum: STRING
v client_reported_failures_partial_other_failures: INTEGER
v client_reported_failures_partial_other_failures_enum: STRING
v successful_client_reported_requests_total: INTEGER
v successful_client_reported_requests_total_enum: STRING
Appendix B. Event mapping
285
Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_Control_Panel_RBAC
MS_Exchange_Control_Panel_RBAC attribute group
v system_name: STRING
v timestamp: STRING
v explicit_signon_standard_rbac_sessions: INTEGER
v explicit_signon_standard_rbac_sessions_total: INTEGER
v rbac_sessions: INTEGER
v rbac_sessions_average_creation_time: INTEGER
v rbac_sessions_peak: INTEGER
v rbac_sessions_total: INTEGER
v rbac_sessions_per_sec: REAL
v standard_rbac_requests: INTEGER
v standard_rbac_requests_peak: INTEGER
v standard_rbac_requests_total: INTEGER
v standard_rbac_requests_per_sec: REAL
v standard_rbac_sessions: INTEGER
v standard_rbac_sessions_peak: INTEGER
v standard_rbac_sessions_total: INTEGER
v standard_rbac_sessions_per_sec: REAL
ITM_MS_Exchange_Database_Availability_
Group
MS_Exchange_Database_Availability_Group attribute group
v system_name: STRING
v timestamp: STRING
v dag_name: STRING
v member_count: INTEGER
v witness_server_name: STRING
v mailbox_database_copies: STRING
v database_copy_status: STRING
v database_copy_status_enum: STRING
v activation_preference: INTEGER
v replay_lag_time: INTEGER
ITM_MS_Exchange_DB
MS_Exchange_DB attribute group
v system_name: STRING
v timestamp: STRING
v database_name_u: STRING
v cache_pct__hit: REAL
v cache_page_fault_stalls_per_sec: REAL
v cache_page_faults_per_sec: REAL
v cache_size: INTEGER
v log_record_stalls_per_sec: REAL
v log_threads_waiting: INTEGER
v
log_writes_per_sec: REAL
v table_open_cache_pct__hit: REAL
v table_open_cache_hits_per_sec: REAL
v table_open_cache_misses_per_sec: REAL
v table_opens_per_sec: REAL
286
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Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_DB_Instance
MS_Exchange_DB_Instance attribute group
v system_name: STRING
v timestamp: STRING
v database_instance_name: STRING
v log_generation_checkpoint_depth: INTEGER
ITM_MS_Exchange_Delivery_DSN
MS_Exchange_Delivery_DSN attribute group
v system_name: STRING
v timestamp: STRING
v dsn_type: STRING
v failure_dsns_in_last_hour_that_can_be_alerted: INTEGER
v failure_dsns_in_last_hour_that_can_be_alerted_enum: STRING
v delay_dsns: INTEGER
v delay_dsns_enum: STRING
v last_hour_delayed_dsns: INTEGER
v last_hour_delayed_dsns_enum: STRING
v delivered_dsns: INTEGER
v delivered_dsns_enum: STRING
v expanded_dsns: INTEGER
v expanded_dsns_enum: STRING
v failure_dsns_total: INTEGER
v failure_dsns_total_enum: STRING
v last_hour_failure_dsns: INTEGER
v last_hour_failure_dsns_enum: STRING
v ndrs_generated_for_catch-all_recipients: INTEGER
v ndrs_generated_for_catch-all_recipients_enum: STRING
v relay_dsns: INTEGER
v relay_dsns_enum: STRING
ITM_MS_Exchange_DS
MS_Exchange_DS attribute group
v system_name: STRING
v timestamp: STRING
v ab_browses_per_sec: REAL
v ab_client_sessions: INTEGER
v ldap_searches_per_sec: REAL
v threads_in_use: INTEGER
Appendix B. Event mapping
287
Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_Event_Details
MS_Exchange_Event_Details attribute group
v system_name: STRING
v timestamp: STRING
v event_id: INTEGER
v event_timestamp: STRING
v event_age: INTEGER
v event_source: STRING
v type: INTEGER
v type_enum: STRING
v event_category: STRING
v event_description: STRING
v event_log_user: STRING
ITM_MS_Exchange_Extensibility_Agents
MS_Exchange_Extensibility_Agents attribute group
v system_name: STRING
v timestamp: STRING
v extensibility_agent_name: STRING
v
average_agent_processing_time: REAL
v average_agent_processing_time_enum: STRING
v total_agent_invocations: INTEGER
v total_agent_invocations_enum: STRING
ITM_MS_Exchange_FDS_OAB
MS_Exchange_FDS_OAB attribute group
v system_name: STRING
v timestamp: STRING
v fds_oab_instance_name: STRING
v download_task_queued: INTEGER
v download_task_queued_enum: STRING
v download_tasks_completed: INTEGER
v download_tasks_completed_enum: STRING
v total_bytes_to_download: INTEGER
v total_bytes_to_download_enum: STRING
v bytes_downloaded: INTEGER
v bytes_downloaded_enum: STRING
288
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Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_IS
MS_Exchange_IS attribute group
v system_name: STRING
v timestamp: STRING
v active_anonymous_user_count: INTEGER
v active_connection_count: INTEGER
v active_user_count: INTEGER
v anonymous_user_count: INTEGER
v connection_count: INTEGER
v database_session_hit_rate: REAL
v maximum_anonymous_users: INTEGER
v maximum_connections: INTEGER
v maximum_users: INTEGER
v peak_push_notifications_cache_size: INTEGER
v push_notifications_cache_size: INTEGER
v push_notifications_generated_per_sec: REAL
v push_notifications_skipped_per_sec: REAL
v read_bytes_rpc_clients_per_sec: REAL
v rpc_operations_per_sec: REAL
v rpc_packets_per_sec: REAL
v rpc_requests: INTEGER
v rpc_requests_peak: INTEGER
v user_count: INTEGER
v write_bytes_rpc_clients_per_sec: REAL
ITM_MS_Exchange_IS_Client
MS_Exchange_IS_Client attribute group
v System_Name: STRING
v Timestamp: TIMESTAMP
v Client_Name: STRING
v RPC_Average_Latency: INTEGER
v RPC_Bytes_Received/sec: INTEGER
v RPC_Bytes_Sent/sec: INTEGER
v RPC_Packets/sec: INTEGER
Appendix B. Event mapping
289
Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_IS_HA_Active_Database
MS_Exchange_IS_HA_Active_Database attribute group
v system_name: STRING
v timestamp: STRING
v mailbox_database_name: STRING
v average_emit_and_send_latency: REAL
v average_emit_and_send_latency_enum: STRING
v average_emit_latency: REAL
v average_emit_latency_enum: STRING
v block_mode_replication_overflows: INTEGER
v block_mode_replication_overflows_enum: STRING
v compression_enabled: INTEGER
v compression_enabled_enum: STRING
v current_log_generation_number: INTEGER
v current_log_generation_number_enum: STRING
v emit_calls_per_second: INTEGER
v emit_calls_per_second_enum: STRING
v log_generation_rate: REAL
v log_generation_rate_enum: STRING
v total_bytes_input_to_compression: REAL
v total_bytes_input_to_compression_enum: STRING
v total_bytes_output_from_compression: REAL
v total_bytes_output_from_compression_enum: STRING
v total_emit_calls: INTEGER
v total_emit_calls_enum: STRING
v total_log_bytes_generated: REAL
v total_log_bytes_generated_enum: STRING
290
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Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_IS_Private
MS_Exchange_IS_Private attribute group
v system_name: STRING
v timestamp: STRING
v mailbox_name_u: STRING
v active_client_logons: INTEGER
v average_delivery_time: REAL
v average_local_delivery_time: REAL
v average_local_delivery_time_enum: STRING
v categorization_count: INTEGER
v client_logons: INTEGER
v folder_opens_per_sec: REAL
v local_deliveries: INTEGER
v local_delivery_rate: REAL
v message_opens_per_sec: REAL
v message_recipients_delivered: INTEGER
v message_recipients_delivered_per_min: REAL
v messages_delivered: INTEGER
v messages_delivered_per_min: REAL
v messages_sent: INTEGER
v messages_sent_per_min: REAL
v messages_submitted: INTEGER
v messages_submitted_per_min: REAL
v peak_client_logons: INTEGER
v receive_queue_size: INTEGER
v send_queue_size: INTEGER
v single_instance_ratio: REAL
v total_count_of_recoverable_items: INTEGER
v total_size_of_recoverable_items: INTEGER
v mailbox_is_size: INTEGER
v mailbox_is_percent_growth: INTEGER
v mailbox_is_database_percent_space_used: INTEGER
v
mailbox_store_state: INTEGER
v mailbox_store_state_enum: STRING
Appendix B. Event mapping
291
Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_IS_Public
MS_Exchange_IS_Public attribute group
v system_name: STRING
v timestamp: STRING
v name_u: STRING
v active_client_logons: INTEGER
v average_delivery_time: REAL
v average_local_delivery_time: REAL
v average_local_delivery_time_enum: STRING
v categorization_count: INTEGER
v client_logons: INTEGER
v folder_opens_per_sec: REAL
v message_opens_per_sec: REAL
v message_recipients_delivered: INTEGER
v message_recipients_delivered_per_min: REAL
v messages_delivered: INTEGER
v messages_delivered_per_min: REAL
v messages_sent: INTEGER
v messages_sent_per_min: REAL
v messages_submitted: INTEGER
v messages_submitted_per_min: REAL
v messages_submitted_per_min_enum: STRING
v number_of_messages_expired_from_public_folders: INTEGER
v peak_client_logons: INTEGER
v receive_queue_size: INTEGER
v send_queue_size: INTEGER
v single_instance_ratio: REAL
v total_count_of_recoverable_items: INTEGER
v total_size_of_recoverable_items: INTEGER
v public_is_size: INTEGER
v public_is_percent_growth: INTEGER
v public_is_database_percent_space_used: INTEGER
v public_store_state: INTEGER
v public_store_state_enum: STRING
292
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Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_IS_Public_Replication
MS_Exchange_IS_Public_Replication attribute group
v system_name: STRING
v timestamp: STRING
v name_u: STRING
v replication_backfill_data_messages_received: INTEGER
v replication_backfill_data_messages_sent: INTEGER
v replication_backfill_requests_received: INTEGER
v replication_backfill_requests_sent: INTEGER
v replication_folder_changes_received: INTEGER
v replication_folder_changes_sent: INTEGER
v replication_folder_data_messages_received: INTEGER
v replication_folder_data_messages_sent: INTEGER
v replication_folder_tree_messages_received: INTEGER
v replication_folder_tree_messages_sent: INTEGER
v replication_message_changes_received: INTEGER
v replication_message_changes_sent: INTEGER
v replication_messages_received: INTEGER
v replication_messages_sent: INTEGER
v replication_status_messages_received: INTEGER
v replication_status_messages_sent: INTEGER
ITM_MS_Exchange_Mail_Submission
MS_Exchange_Mail_Submission attribute group
v system_name: STRING
v timestamp: STRING
v mail_submission_instance_name: STRING
v aggregate_shadow_queue_length: INTEGER
v aggregate_shadow_queue_length_enum: STRING
v hub_servers: INTEGER hub_servers_enum: STRING
v hub_servers_in_retry: INTEGER
v hub_servers_in_retry_enum: STRING
v hub_transport_servers_percent_active: REAL
v hub_transport_servers_percent_active_enum: STRING
v shadow_message_resubmissions_total: INTEGER
v shadow_message_resubmissions_total_enum: STRING
v shadow_queue_auto_discards_total: INTEGER
v shadow_queue_auto_discards_total_enum: STRING
v shadow_resubmission_queue_length: INTEGER
v shadow_resubmission_queue_length_enum: STRING
v successful_submissions: INTEGER
v successful_submissions_enum: STRING
v successful_submissions_per_second: REAL
v successful_submissions_per_second_enum: STRING
Appendix B. Event mapping
293
Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_Mail_Tips
MS_Exchange_Mail_Tips attribute group
v system_name: STRING
v timestamp: STRING
v automatic_replies_one_sec: REAL
v automatic_replies_one_sec_enum: STRING
v automatic_replies_ten_sec: REAL
v automatic_replies_ten_sec_enum: STRING
v automatic_replies_three_sec: REAL
v automatic_replies_three_sec_enum: STRING
v automatic_replies_turned_on: INTEGER
v automatic_replies_turned_on_enum: STRING
v average_active_directory_response_time: REAL
v average_active_directory_response_time_enum: STRING
v count_of_group_metrics_queries: REAL
v count_of_group_metrics_queries_enum: STRING
v getmailtips_average_recipient_number: REAL
v getmailtips_average_recipient_number_enum: STRING
v getmailtips_average_response_time: REAL
v getmailtips_average_response_time_enum: STRING
v getmailtips_average_response_time_for_groupmetrics_queries:
REAL
v getmailtips_average_response_time_for_groupmetrics_
queries_enum: STRING
v getmailtipsconfiguration_average_response_time: REAL
v getmailtipsconfiguration_average_response_time_enum: STRING
v getserviceconfiguration_average_response_time: REAL
v getserviceconfiguration_average_response_time_enum: STRING
v intra_site_mailtips_failures_per_sec: INTEGER
v intra_site_mailtips_failures_per_sec_enum: STRING
v mailboxfull_answered_within_one_second: REAL
v mailboxfull_answered_within_one_second_enum: STRING
v mailboxfull_answered_within_ten_seconds: REAL
v mailboxfull_answered_within_ten_seconds_enum: STRING
v mailboxfull_answered_within_three_seconds: REAL
v mailboxfull_answered_within_three_seconds_enum: STRING
v mailboxfull_with_positive_responses: INTEGER
v mailboxfull_with_positive_responses_enum: STRING
v mailtips_accumulated_exception_recipients: INTEGER
v mailtips_accumulated_exception_recipients_enum: STRING
v mailtips_accumulated_mailbox_sourced_recipients: INTEGER
Continued on next page.
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Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_Mail_Tips
v mailtips_accumulated_mailbox_sourced_recipients_enum:
STRING
(Continued)
v mailtips_accumulated_recipients: INTEGER
v mailtips_accumulated_recipients_enum: STRING
v mailtips_accumulated_requests: INTEGER
v mailtips_accumulated_requests_enum: STRING
v mailtips_current_requests: INTEGER
v mailtips_current_requests_enum: STRING
v mailtips_queries_answered_within_one_second: REAL
v mailtips_queries_answered_within_one_second_enum: STRING
v mailtips_queries_answered_within_ten_second: REAL
v mailtips_queries_answered_within_ten_second_enum: STRING
v mailtips_queries_answered_within_three_second: REAL
v mailtips_queries_answered_within_three_second_enum: STRING
ITM_MS_Exchange_Mailbox_Replication_
Service
MS_Exchange_Mailbox_Replication_Service attribute group
v system_name: STRING
v timestamp: STRING
v last_scan_duration_msec: INTEGER
v mailbox_databases_in_active_directory_site: INTEGER
v mailbox_servers_in_active_directory_site: INTEGER
v unreachable_databases: INTEGER
v unreachable_servers: INTEGER
v last_scan_timestamp_utc: REAL
Appendix B. Event mapping
295
Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
MS_Exchange_Mailbox_Replication_Service_
per_Mdb
MS_Exchange_Mailbox_Replication_Service_per_Mdb attribute
group
v system_name: STRING
v timestamp: STRING
v mailbox_database_name_u: STRING
v active_moves_total_moves: INTEGER
v mdb_health_content_indexing_lagging: INTEGER
v mdb_health_database_replication_lagging: INTEGER
v mdb_health_scan_failure: INTEGER
v mdb_queue_auto_suspended: INTEGER
v mdb_queue_completed: INTEGER
v mdb_queue_completed_with_warnings: INTEGER
v mdb_queue_completing: INTEGER
v mdb_queue_failed: INTEGER
v mdb_queue_in_progress: INTEGER
v mdb_queue_pull: INTEGER
v mdb_queue_push: INTEGER
v mdb_queue_queued: INTEGER
v mdb_queue_remote: INTEGER
v mdb_queue_remote_legacy: INTEGER
v mdb_queue_suspended: INTEGER
v mdb_queue_total: INTEGER
v move_requests_canceled_per_hour: REAL
v move_requests_completed_with_warnings_per_hour: REAL
v move_requests_completed_per_hour: REAL
v move_requests_failed_bad_item_limit_per_hour: REAL
v move_requests_failed_network_per_hour: REAL
v move_requests_failed_other_per_hour: REAL
v move_requests_failed_stall_content_indexing_per_hour: REAL
v move_requests_failed_stall_database_replication_per_hour: REAL
v move_requests_failed_per_hour: REAL
v move_requests_move_stalls_content_indexing_per_hour: REAL
v move_requests_move_stalls_database_replication_per_hour:
REAL
v move_requests_move_stalls_per_hour: REAL
v move_requests_transient_failures_network_per_hour: REAL
v move_requests_transient_failures_proxy_backoff_per_hour: REAL
v move_requests_transient_failures_per_hour: REAL
v last_scan_duration_msec: INTEGER
v last_scan_timestamp_utc: REAL
v last_scan_timestamp_utc_v623: INTEGER
296
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Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_Managed_Folder_Assistant MS_Exchange_Managed_Folder_Assistant attribute group
v system_name: STRING
v timestamp: STRING
v items_deleted_but_recoverable: INTEGER
v items_marked_as_past_retention_date: INTEGER
v items_moved: INTEGER
v items_permanently_deleted: INTEGER
v items_subject_to_retention_policy: INTEGER
ITM_MS_Exchange_MTA
MS_Exchange_MTA attribute group
v system_name: STRING
v timestamp: STRING
v deferred_delivery_msgs: INTEGER
v inbound_bytes_total: INTEGER
v inbound_messages_total: INTEGER
v lan_receive_bytes_per_sec: REAL
v lan_transmit_bytes_per_sec: REAL
v messages_per_sec: REAL
v outbound_bytes_total: INTEGER
v outbound_messages_total: INTEGER
v total_recipients_inbound: INTEGER
v total_recipients_outbound: INTEGER
v total_recipients_queued: INTEGER
v work_queue_length: INTEGER
ITM_MS_Exchange_MTA_Connections
MS_Exchange_MTA_Connections attribute group
v system_name: STRING
v timestamp: STRING
v associations: INTEGER
v failed_outbound_associations: INTEGER
v inbound_bytes_total: INTEGER
v inbound_messages_total: INTEGER
v name_u: STRING
v outbound_bytes_total: INTEGER
v outbound_messages_total: INTEGER
v queue_length: INTEGER
v receive_messages_per_sec: REAL
v send_messages_per_sec: REAL
v total_recipients_inbound: INTEGER
v total_recipients_outbound: INTEGER
Appendix B. Event mapping
297
Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_Mailbox_Detail
MS_Exchange_Mailbox_Detail attribute group
v system_name: STRING
v timestamp: STRING
v mailbox_name: STRING
v storage_group_name: STRING
v information_store_name: STRING
v number_of_messages: INTEGER
v mailbox_size: INTEGER
v mailbox_max_size: INTEGER
v last_logon: STRING
v email_addresses: STRING
ITM_MS_Exchange_Public_Folder_Detail
MS_Exchange_Public_Folder_Detail attribute group
v system_name: STRING
v timestamp: STRING
v public_folder_name: STRING
v storage_group_name: STRING
v information_store_name: STRING
v number_of_messages: INTEGER
v folder_size: INTEGER
v last_logon: STRING
ITM_MS_Exchange_Replication
MS_Exchange_Replication attribute group
v system_name: STRING
v timestamp: STRING
v copy_notification_generation_number: INTEGER
v copy_generation_number: INTEGER
v inspector_generation_number: INTEGER
v replay_notification_generation_number: INTEGER
v replay_generation_number: INTEGER
v replay_queue_length: INTEGER
v replay_batch_size: INTEGER
v copy_queue_length: INTEGER
v replay_generations_complete: INTEGER
v replay_generations_remaining: INTEGER
v replay_generations_per_minute: INTEGER
v replica_instance_failed: INTEGER
v replica_instance_failed_enum: STRING
v replication_initializing: INTEGER
v replication_initializing_enum: STRING
v copy_queue_exceeds_mount_threshold: INTEGER
v copy_queue_exceeds_mount_threshold_enum: STRING
v replication_suspended: INTEGER
v replication_suspended_enum: STRING
298
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Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_Replica_Seeder
MS_Exchange_Replica_Seeder attribute group
v system_name: STRING
v timestamp: STRING
v replica_seeder_instance_name: STRING
v database_seeding_bytes_read: INTEGER
v database_seeding_bytes_read_enum: STRING
v database_seeding_bytes_written: INTEGER
v database_seeding_bytes_written_enum: STRING
v database_seeding_progress_percent: INTEGER
v database_seeding_progress_percent_enum: STRING
ITM_MS_Exchange_Replication_Server
MS_Exchange_Replication_Server attribute group
v system_name: STRING
v timestamp: STRING
v getcopystatus_server_side_calls: INTEGER
v getcopystatus_server_side_calls_enum: STRING
v getcopystatus_server_side_calls_per_sec: REAL
v getcopystatus_server_side_calls_per_sec_enum: STRING
ITM_MS_Exchange_Resource_Booking
MS_Exchange_Resource_Booking attribute group
v system_name: STRING
v timestamp: STRING
v average_resource_booking_processing_time: REAL
v average_resource_booking_processing_time_enum: STRING
v cancelled_meeting_requests: INTEGER
v cancelled_meeting_requests_enum: STRING
v declined_meeting_requests: INTEGER
v declined_meeting_requests_enum: STRING
v meetings_requests_failed: INTEGER
v meetings_requests_failed_enum: STRING
v meetings_requests_processed: INTEGER
v meetings_requests_processed_enum: STRING
v meetings_requests_submitted: INTEGER
v meetings_requests_submitted_enum: STRING
Appendix B. Event mapping
299
Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_Resource_Health
MS_Exchange_Resource_Health attribute group
v system_name: STRING
v timestamp: STRING
v resource_health_instance_name: STRING
v fair_to_unhealthy_latency_threshold: INTEGER
v fair_to_unhealthy_latency_threshold_enum: STRING
v healthy_to_fair_latency_threshold: INTEGER
v healthy_to_fair_latency_threshold_enum: STRING
v max_resource_delay_per_minute: REAL
v max_resource_delay_per_minute_enum: STRING
v overflow_queue_count: INTEGER
v overflow_queue_count_enum: STRING
v overflow_queue_count_peak: INTEGER
v overflow_queue_count_peak_enum: STRING
v overflow_wait_time_peak: INTEGER
v overflow_wait_time_peak_enum: STRING
v raw_resource_value: INTEGER
v raw_resource_value_enum: STRING
v requests_per_second: REAL
v requests_per_second_enum: STRING
v resource_health_measure: INTEGER
v resource_health_measure_enum: STRING
v semaphore_count: INTEGER
v semaphore_count_enum: STRING
v semaphore_count_peak: INTEGER
v semaphore_count_peak_enum: STRING
v total_semaphore_size: INTEGER
v total_semaphore_size_enum: STRING
v total_semaphore_size_peak: INTEGER
v total_semaphore_size_peak_enum: STRING
v total_threads_beyond_acceptable_latency: INTEGER
v total_threads_beyond_acceptable_latency_enum: STRING
v unhealthy_health_measure: INTEGER
v unhealthy_health_measure_enum: STRING
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Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_Rights_Management_
Service
MS_Exchange_Rights_Management_Service attribute group
v system_name: STRING
v timestamp: STRING
v average_time_for_successful_acquirelicense: INTEGER
v average_time_for_successful_acquireprelicense: INTEGER
v average_time_for_successful_acquiretemplates: INTEGER
v average_time_for_successful_certify: INTEGER
v average_time_for_successful_findservicelocations: INTEGER
v average_time_for_successful_getclientlicensorcert: INTEGER
v cache-hit_of_rms_server_info_per_sec: REAL
v cache-miss_of_rms_server_info_per_sec: REAL
v entries_added_into_rms_license_store_per_sec: REAL
v entries_added_into_rms_server_info_cache_per_sec: REAL
v entries_removed_from_rms_license_store_per_sec: REAL
v entries_removed_from_rms_server_info_cache_per_sec: REAL
v failed_acquirelicense_per_sec: REAL
v failed_acquireprelicense_per_sec: REAL
v failed_acquiretemplates_per_sec: REAL
v failed_certify_per_sec: REAL
v failed_external_acquirelicense_requests_per_sec: REAL
v failed_external_certification_requests_per_sec: REAL
v failed_findservicelocations_per_sec: REAL
v failed_getclientlicensorcert_per_sec: REAL
v successful_acquirelicense_per_sec: REAL
v successful_acquireprelicense_per_sec: REAL
v successful_acquiretemplates_per_sec: REAL
v successful_certify_per_sec: REAL
v successful_external_acquirelicense_requests_per_sec: REAL
v successful_external_certification_requests_per_sec: REAL
v successful_findservicelocations_per_sec: REAL
v successful_getclientlicensorcert_per_sec: REAL
v total_cache_hit_of_rms_server_info: INTEGER
v total_cache_miss_of_rms_server-info: INTEGER
Appendix B. Event mapping
301
Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_Server
MS_Exchange_Server attribute group
v system_name: STRING
v timestamp: STRING
v server_status: INTEGER
v server_status_enum: STRING
v server_version: INTEGER
v server_version_enum: STRING
v system_attendant_svc_status: INTEGER
v system_attendant_svc_status_enum: STRING
v exchg_mta_status: INTEGER
v exchg_mta_status_enum: STRING
v exchg_is_status: INTEGER
v exchg_is_status_enum: STRING
v res_status: INTEGER
v res_status_enum: STRING
v smtp_status: INTEGER
v smtp_status_enum: STRING
v www_status: INTEGER
v www_status_enum: STRING
v application_percent_free_space: REAL
v log_percent_free_space: REAL
v edge_transport_role: STRING
v edge_transport_role_enum: STRING
v mailbox_server_role: STRING
v mailbox_server_role_enum: STRING
v client_access_role: STRING
v client_access_role_enum: STRING
v unified_messaging_role: STRING
v unified_messaging_role_enum: STRING
v hub_transport_role: STRING
v hub_transport_role_enum: STRING
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Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_SMTP
SMTP attribute group
v system_name: STRING
v timestamp: STRING
v smtp_server: STRING
v pct__recipients_local: REAL
v pct__recipients_remote: REAL
v avg_recipients_per_msg_received: REAL
v avg_recipients_per_msg_sent: REAL
v avg_retries_per_msg_delivered: REAL
v avg_retries_per_msg_sent: REAL
v kbytes_received_total: INTEGER
v bytes_received_per_sec: REAL
v kbytes_sent_total: INTEGER
v bytes_sent_per_sec: REAL
v kbytes_total: INTEGER
v bytes_total_per_sec: REAL
v connection_errors_per_sec: REAL
v directory_drops_total: INTEGER
v directory_drops_per_sec: REAL
v directory_pickup_queue_length: INTEGER
v directory_pickup_queue_length_enum: STRING
v dns_queries_total: INTEGER
v dns_queries_per_sec: REAL
v etrn_messages_total: INTEGER
v etrn_messages_per_sec: REAL
v inbound_connections_current: INTEGER
v inbound_connections_total: INTEGER
v local_queue_length: INTEGER
v local_retry_queue_length: INTEGER
v message_kbytes_received_total: INTEGER
v message_bytes_received_per_sec: REAL
v message_kbytes_sent_total: INTEGER
v message_bytes_sent_per_sec: REAL
v message_kbytes_total: INTEGER
v message_bytes_total_per_sec: REAL
v message_delivery_retries: INTEGER
v messages_received_per_sec: REAL
v message_send_retries: INTEGER
v messages_delivered_total: INTEGER
v messages_delivered_per_sec: REAL
v messages_received_total: INTEGER
v messages_refused_for_address_objects: INTEGER
Continued on next page.
Appendix B. Event mapping
303
Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_SMTP
(Continued)
v messages_refused_for_mail_objects: INTEGER
v messages_refused_for_size: INTEGER
v messages_sent_total: INTEGER
v messages_sent_per_sec: REAL
v ndrs_generated: INTEGER
v number_of_mailfiles_open: INTEGER
v number_of_queuefiles_open: INTEGER
v outbound_connections_current: INTEGER
v outbound_connections_refused: INTEGER
v outbound_connections_total: INTEGER
v remote_queue_length: INTEGER
v remote_retry_queue_length: INTEGER
v routing_table_lookups_total: INTEGER
v routing_table_lookups_per_sec: REAL
v total_connection_errors: INTEGER
v total_messages_submitted: INTEGER
v categorizer_queue_length: INTEGER
v messages_pending_routing: INTEGER
ITM_MS_Exchange_Services_Detail
MS_Exchange_Services_Detail attribute group
v system_name: STRING
v timestamp: STRING
v service_name: STRING
v service_state: INTEGER
v service_state_enum: STRING
v service_status: INTEGER
v service_status_enum: STRING
v service_start_mode: INTEGER
v service_start_mode_enum: STRING
ITM_MS_Exchange_Storage_Group_Detail
MS_Exchange_Storage_Group_Detail attribute group
v system_name: STRING
v timestamp: STRING
v storage_group_name: STRING
v storage_group_size: REAL
v storage_group_percent_free_space: REAL
v storage_group_percent_growth: REAL
304
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Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_Store_Driver
MS_Exchange_Store_Driver attribute group
v system_name: STRING
v timestamp: STRING
v store_driver_u: STRING
v inbound_local_delivery_calls: INTEGER
v inbound_local_delivery_calls_per_second: REAL
v inbound_message_delivery_attempts: INTEGER
v inbound_message_delivery_attempts_per_second: REAL
v inbound_recipients_delivered: INTEGER
v inbound_recipients_delivered_per_second: REAL
v inbound_bytes_delivered: INTEGER
v inbound_number_of_delivering_threads: INTEGER
v inbound_succeeded_recipients: INTEGER
v inbound_failed_recipients: INTEGER
v inbound_retried_recipients: INTEGER
v inbound_rerouted_recipients: INTEGER
v outbound_submitted_mail_items: INTEGER
v outbound_submitted_mail_items_per_second: REAL
v outbound_mapi_events_without_message: INTEGER
v outbound_total_recipients: INTEGER
v inbound_total_meeting_messages: INTEGER
v inbound_total_meeting_failures: INTEGER
ITM_MS_Exchange_Text_Messaging
MS_Exchange_Text_Messaging attribute group
v system_name: STRING
v timestamp: STRING
v average_text_message_delivery_latency_in_milliseconds:
INTEGER
v text_messages_pending_delivery: INTEGER
v text_messages_sent_via_smtp_per_sec: INTEGER
v text_messages_sent_per_sec: INTEGER
v total_messages_sent_via_smtp: INTEGER
v total_text_messages_sent: INTEGER
ITM_MS_Exchange_Store_Driver_Database
MS_Exchange_Store_Driver_Database attribute group
v system_name: STRING
v timestamp: STRING
v store_driver_database_instance_name: STRING
v delivery_attempts_per_minute_over_the_last_five_minutes: REAL
v delivery_attempts_per_minute_over_the_last_five_minutes_enum:
STRING
v delivery_failures_per_minute_over_the_last_five_minutes: REAL
v delivery_failures_per_minute_over_the_last_five_minutes_enum:
STRING
Appendix B. Event mapping
305
Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_Store_Driver_Server
MS_Exchange_Store_Driver_Server attribute group
v system_name: STRING
v timestamp: STRING
v store_driver_server_instance_name: STRING
v delivery_attempts_per_minute_over_the_last_five_minutes_
server: REAL
v delivery_attempts_per_minute_over_the_last_five_minutes_
server_enum: STRING
v delivery_failures_per_minute_over_the_last_five_minutes_
server: REAL
v delivery_failures_per_minute_over_the_last_five_minutes_
server_enum: STRING
306
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Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_Store_Interface
MS_Exchange_Store_Interface attribute group
v system_name: STRING
v timestamp: STRING
v store_interface_instance_name: STRING
v exrpcconnection_creation_events: INTEGER
v exrpcconnection_creation_events_enum: STRING
v exrpcconnection_disposal_events: INTEGER
v exrpcconnection_disposal_events_enum: STRING
v rpc_bytes_received: INTEGER
v rpc_bytes_received_enum: STRING
v rpc_latency_average_msec: REAL
v rpc_latency_average_msec_enum: STRING
v rpc_latency_total_sec: INTEGER
v rpc_latency_total_sec_enum: STRING
v average_latency_of_rpc_requests: REAL
v average_latency_of_rpc_requests_enum: STRING
v open_rpc_context_handles: INTEGER
v open_rpc_context_handles_enum: STRING
v rpc_requests_failed_pct: REAL
v rpc_requests_failed_pct__enum: STRING
v rpc_requests_failed_with_exception: INTEGER
v rpc_requests_failed_with_exception_enum: STRING
v rpc_requests_outstanding: INTEGER
v rpc_requests_outstanding_enum: STRING
v rpc_requests_sent: INTEGER
v rpc_requests_sent_enum: STRING
v rpc_requests_sent_per_sec: REAL
v rpc_requests_sent_per_sec_enum: STRING
v rpc_requests_succeeded: INTEGER
v rpc_requests_succeeded_enum: STRING
v rpc_slow_requests: INTEGER
v rpc_slow_requests_enum: STRING
v rpc_slow_requests_pct: REAL
v rpc_slow_requests_pct__enum: STRING
v total_latency_of_rpc_slow_requests: INTEGER
v total_latency_of_rpc_slow_requests_enum: STRING
Appendix B. Event mapping
307
Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_Submission
MS_Exchange_Submission attribute group
v system_name: STRING
v timestamp: STRING
v failed_submissions: INTEGER
v failed_submissions_enum: STRING
v failed_submissions_per_sec: INTEGER
v failed_submissions_per_sec_enum: STRING
v pending_submissions: INTEGER
v pending_submissions_enum: STRING
v percent_of_permanent_failed_submissions_in_
last_5_minutes: REAL
v percent_of_permanent_failed_submissions_in_
last_5_minutes_enum: STRING
v successful_submissions: INTEGER
v successful_submissions_enum: STRING
v successful_submissions_per_sec: INTEGER
v successful_submissions_per_sec_enum: STRING
v temporary_submission_failures: INTEGER
v temporary_submission_failures_enum: STRING
v temporary_submission_failures_per_sec: INTEGER
v temporary_submission_failures_per_sec_enum: STRING
ITM_MS_Exchange_Submission_DSN
MS_Exchange_Submission_DSN attribute group
v system_name: STRING
v timestamp: STRING
v dsn_type: STRING
v failure_dsns_in_last_hour_that_can_be_alerted: INTEGER
v failure_dsns_in_last_hour_that_can_be_alerted_enum: STRING
v delay_dsns: INTEGER
v delay_dsns_enum: STRING
v last_hour_delayed_dsns: INTEGER
v last_hour_delayed_dsns_enum: STRING
v delivered_dsns: INTEGER
v delivered_dsns_enum: STRING
v expanded_dsns: INTEGER
v expanded_dsns_enum: STRING
v failure_dsns_total: INTEGER
v failure_dsns_total_enum: STRING
v last_hour_failure_dsns: INTEGER
v last_hour_failure_dsns_enum: STRING
v ndrs_generated_for_catch-all_recipients: INTEGER
v ndrs_generated_for_catch-all_recipients_enum: STRING
v relay_dsns: INTEGER
v relay_dsns_enum: STRING
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Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_Reachability
MS_Exchange_Reachability attribute group
v system_name: STRING
v timestamp: STRING
v target_server: STRING
v target_email_address: STRING
v reachable: INTEGER
v reachable_enum: STRING
v round_trip_response_time: REAL
v reachability_test_run_time: STRING
ITM_MS_Exchange_Lotus_Notes_Connector_
Summary
MS_Exchange_Lotus_Notes_Connector_Summary attribute group
v system_name: STRING
v timestamp: STRING
v messages_received: INTEGER
v messages_rejected_from_notes: INTEGER
v messages_sent: INTEGER
v messages_rejected_from_exchange: INTEGER
v volume_received: INTEGER
v volume_sent: INTEGER
v message_queued_inbound: INTEGER
v message_queued_outbound: INTEGER
v volume_queued_inbound: INTEGER
v volume_queued_outbound: INTEGER
v rate_of_messages_sent: INTEGER
v rate_of_messages_received: INTEGER
v rate_of_volume_sent: INTEGER
v rate_of_volume_received: INTEGER
ITM_MS_Exchange_Recipient_Cache
MS_Exchange_Recipient_Cache attribute group
v system_name: STRING
v timestamp: STRING
v recipient_cache_instance_name: STRING
v recipient_cache_instance_name_enum: STRING
v address_lookups_pending: INTEGER
v address_lookups_pending_enum: STRING
v batched_address_lookups: INTEGER
v batched_address_lookups_enum: STRING
v expand_group_requests: INTEGER
v expand_group_requests_enum: STRING
v individual_address_lookups: INTEGER
v individual_address_lookups_enum: STRING
Appendix B. Event mapping
309
Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_ADAcess_Caches
MS_Exchange_ADAcess_Caches attribute group
v system_name: STRING
v timestamp: STRING
v adaccess_caches_instance_name: STRING
v adaccess_caches_instance_name_enum: STRING
v ldap_searches_per_sec: INTEGER
v ldap_searches_per_sec_enum: STRING
ITM_MS_Exchange_Transport_Rules
MS_Exchange_Transport_Rules attribute group
v system_name: STRING
v timestamp: STRING
v transport_rule_name: STRING
v messages_processed: INTEGER
v messages_processed_enum: STRING
v messages_processed_per_sec: REAL
v messages_processed_per_sec_enum: STRING
v messages_evaluated: INTEGER
v messages_evaluated_enum: STRING
v messages_evaluated_per_sec: REAL
v messages_evaluated_per_sec_enum: STRING
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Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_Transport_Database
MS_Exchange_Transport_Database attribute group
v system_name: STRING
v timestamp: STRING
v transport_database_instance_name: STRING
v column_cache_load_total: INTEGER
v column_cache_load_per_sec: REAL
v column_cache_loaded_bytes_per_sec: REAL
v column_cache_loaded_columns_total: INTEGER
v column_cache_loaded_columns_per_sec: REAL
v column_cache_save_total: INTEGER
v column_cache_save_per_sec: REAL
v column_cache_saved_columns_total: INTEGER
v column_cache_saved_columns_per_sec: REAL
v datarow_deletes_total: INTEGER
v datarow_deletes_per_sec: REAL
v datarow_loads_total: INTEGER
v datarow_loads_per_sec: REAL
v datarow_moves_total: INTEGER
v datarow_moves_per_sec: REAL
v datarow_seeks_total: INTEGER
v datarow_seeks_per_sec: REAL
v datarow_updates_total: INTEGER
v datarow_updates_per_sec: REAL
v mailitem_load_per_sec: REAL
v mailitem_new_total: INTEGER
v mailitem_new_per_sec: REAL
v stream_bytes_read_total: INTEGER
v stream_bytes_read_per_sec: REAL
v stream_bytes_written_total: INTEGER
v stream_bytes_written_per_sec: REAL
v stream_read_total: INTEGER
v stream_read_per_sec: REAL
v stream_writes_total: INTEGER
v stream_writes_per_sec: REAL
v column_cache_loaded_bytes_total: INTEGER
v mailitem_load_total: INTEGER
Appendix B. Event mapping
311
Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_Transport_Dumpster
MS_Exchange_Transport_Dumpster attribute group
v system_name: STRING
v timestamp: STRING
v dumpster_deletes_per_sec: REAL
v dumpster_inserts_per_sec: REAL
v dumpster_item_count: INTEGER
v dumpster_mailbox_database_count: INTEGER
v dumpster_mailbox_database_count_enum: STRING
v dumpster_size: INTEGER
v redelivery_count: INTEGER
v dumpster_deletes_quota: INTEGER
v dumpster_deletes_quota_enum: STRING
312
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Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_Transport_Queues
MS_Exchange_Transport_Queues attribute group
v system_name: STRING
v timestamp: STRING
v transport_queue_instance_name: STRING
v transport_queue_instance_name_enum: STRING
v active_remote_delivery_queue_length: INTEGER
v active_remote_delivery_queue_length_enum: STRING
v retry_remote_delivery_queue_length: INTEGER
v retry_remote_delivery_queue_length_enum: STRING
v active_mailbox_delivery_queue_length: INTEGER
v active_mailbox_delivery_queue_length_enum: STRING
v retry_mailbox_delivery_queue_length: INTEGER
v retry_mailbox_delivery_queue_length_enum: STRING
v active_non-smtp_delivery_queue_length: INTEGER
v active_non-smtp_delivery_queue_length_enum: STRING
v retry_non-smtp_delivery_queue_length: INTEGER
v retry_non-smtp_delivery_queue_length_enum: STRING
v aggregate_delivery_queue_length: INTEGER
v aggregate_delivery_queue_length_enum: STRING
v items_queued_for_delivery_total: INTEGER
v items_queued_for_delivery_total_enum: STRING
v items_queued_for_delivery_per_sec: REAL
v items_queued_for_delivery_per_sec_enum: STRING
v items_completed_delivery_total: INTEGER
v items_completed_delivery_total_enum: STRING
v items_completed_delivery_per_sec: REAL
v items_completed_delivery_per_sec_enum: STRING
v items_queued_for_delivery_expired_total: INTEGER
v items_queued_for_delivery_expired_total_enum: STRING
v items_deleted_by_admin_total: INTEGER
v items_deleted_by_admin_total_enum: STRING
v items_resubmitted_total: INTEGER
v items_resubmitted_total_enum: STRING
v messages_queued_for_delivery: INTEGER
v messages_queued_for_delivery_enum: STRING
v messages_queued_for_delivery_total: INTEGER
v messages_queued_for_delivery_total_enum: STRING
v messages_queued_for_delivery_per_sec: REAL
v messages_queued_for_delivery_per_sec_enum: STRING
v messages_completed_delivery_total: INTEGER
v messages_completed_delivery_total_enum: STRING
v messages_completed_delivery_per_sec: REAL
Continued on next page
Appendix B. Event mapping
313
Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_Transport_Queues
(Continued)
v messages_completed_delivery_per_sec_enum: STRING
v unreachable_queue_length: INTEGER
v unreachable_queue_length_enum: STRING
v poison_queue_length: INTEGER
v poison_queue_length_enum: STRING
v submission_queue_length: INTEGER
v submission_queue_length_enum: STRING
v messages_submitted_total: INTEGER
v messages_submitted_total_enum: STRING
v messages_submitted_per_sec: REAL
v messages_submitted_per_sec_enum: STRING
v submission_queue_items_expired_total: INTEGER
v submission_queue_items_expired_total_enum: STRING
ITM_MS_Exchange_Transport_Shadow_
Redundancy
MS_Exchange_Transport_Shadow_Redundancy attribute group
v system_name: STRING
v timestamp: STRING
v transport_shadow_redundancy_instance_name: STRING
v current_messages_acknowledged_before_relay_completed:
INTEGER
v redundant_message_discard_events: INTEGER
v redundant_message_discard_events_expired: INTEGER
ITM_MS_Exchange_Transport_SMTP_
Availability
MS_Exchange_Transport_SMTP_Availability attribute group
v system_name: STRING
v timestamp: STRING
v transport_smtp_availability_instance_name: STRING
v pct__activity: REAL
v pct__activity_enum: STRING
v pct__availability: REAL
v pct__availability_enum: STRING
v pct__failures_due_to_active_directory_down: REAL
v pct__failures_due_to_active_directory_down_enum: STRING
v pct__failures_due_to_back_pressure: REAL
v pct__failures_due_to_back_pressure_enum: STRING
v pct__failures_due_to_io_exceptions: REAL
v pct__failures_due_to_io_exceptions_enum: STRING
v pct__failures_due_to_max_inbound_connection_limit: REAL
v pct__failures_due_to_max_inbound_connection_limit_enum:
STRING
v pct__failures_due_to_tls_errors: REAL
v pct__failures_due_to_tls_errors_enum: STRING
v failures_due_to_maximum_local_loop_count: INTEGER
v failures_due_to_maximum_local_loop_count_enum: STRING
v total_connections: INTEGER
v total_connections_enum: STRING
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Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_Transport_SmtpReceive
MS_Exchange_Transport_SmtpReceive attribute group
v system_name: STRING
v timestamp: STRING
v smtp_receive_instance_name: STRING
v smtp_receive_instance_name_enum: STRING
v average_recipients_message: INTEGER
v average_recipients_message_enum: STRING
v bytes_received_total: INTEGER
v bytes_received_total_enum: STRING
v bytes_received_per_sec: REAL
v bytes_received_per_sec_enum: STRING
v connections_current: INTEGER
v connections_current_enum: STRING
v connections_total: INTEGER
v connections_total_enum: STRING
v message_bytes_received: INTEGER
v message_bytes_received_enum: STRING
v message_bytes_received_per_sec: REAL
v message_bytes_received_per_sec_enum: STRING
v messages_received_total: INTEGER
v messages_received_total_enum: STRING
v messages_received_per_sec: REAL
v messages_received_per_sec_enum: STRING
v messages_refused_for_size: INTEGER
v messages_refused_for_size_enum: STRING
Appendix B. Event mapping
315
Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_Transport_SmtpSend
MS_Exchange_Transport_SmtpSend attribute group
v system_name: STRING
v timestamp: STRING
v smtp_send_instance_name: STRING
v smtp_send_instance_name_enum: STRING
v average_recipients_message: INTEGER
v average_recipients_message_enum: STRING
v bytes_sent_total: INTEGER
v bytes_sent_total_enum: STRING
v bytes_sent_per_sec: REAL
v bytes_sent_per_sec_enum: STRING
v connections_current: INTEGER
v connections_current_enum: STRING
v connections_total: INTEGER
v connections_total_enum: STRING
v message_bytes_sent: INTEGER
v message_bytes_sent_enum: STRING
v message_bytes_sent_per_sec: REAL
v message_bytes_sent_per_sec_enum: STRING
v messages_sent_total: INTEGER
v messages_sent_total_enum: STRING
v messages_sent_per_sec: REAL
v messages_sent_per_sec_enum: STRING
ITM_MS_Exchange_UM_Auto_Attendant
MS_Exchange_UM_Auto_Attendant attribute group
v system_name: STRING
v timestamp: STRING
v auto_attendant_name: STRING
v pct__successful_calls: INTEGER
v average_call_time: INTEGER
v average_recent_call_time: INTEGER
v business_hours_calls: INTEGER
v calls_with_speech_input: INTEGER
v calls_with_spoken_name: INTEGER
v directory_accessed: INTEGER
v directory_accessed_by_dial_by_name: INTEGER
v directory_accessed_by_extension: INTEGER
v directory_accessed_by_spoken_name: INTEGER
v directory_accessed_successfully_by_dial_by_name: INTEGER
v directory_accessed_successfully_by_spoken_name: INTEGER
v disconnected_without_input: INTEGER
v total_calls: INTEGER
v transferred_count: INTEGER
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Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_UM_Availability
MS_Exchange_UM_Availability attribute group
v system_name: STRING
v timestamp: STRING
v pct__of_messages_successfully_processed_over_the_last_hour:
INTEGER
v directory_access_failures: INTEGER
v name_ttsed: INTEGER
v spoken_name_accessed: INTEGER
v total_worker_process_call_count: INTEGER
v worker_process_recycled: INTEGER
v hub_transport_access_completed: INTEGER
v hub_transport_access_completed_enum: STRING
v hub_transport_access_failures: INTEGER
v hub_transport_access_failures_enum: STRING
v mailbox_server_access_failures: INTEGER
v mailbox_server_access_failures_enum: STRING
v failed_mailbox_connection_attempts_pct: INTEGER
v failed_mailbox_connection_attempts_pct_enum: STRING
v average_hub_transport_access_failures_pct: INTEGER
ITM_MS_Exchange_UM_Call_Answer
MS_Exchange_UM_Call_Answer attribute group
v system_name: STRING
v timestamp: STRING
v average_greeting_size: INTEGER
v average_recent_voice_message_size: INTEGER
v average_voice_message_size: INTEGER
v call_answering_calls: INTEGER
v call_answering_missed_calls: INTEGER
v call_answering_voice_messages: INTEGER
v calls_without_personal_greetings: INTEGER
v diverted_extension_not_provisioned: INTEGER
Appendix B. Event mapping
317
Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_UM_General
MS_Exchange_UM_General attribute group
v system_name: STRING
v timestamp: STRING
v average_call_duration: INTEGER
v average_mwi_latency: INTEGER
v average_recent_call_duration: INTEGER
v call_duration_exceeded: INTEGER
v calls_disconnected_by_user_failure: INTEGER
v current_auto_attendant_calls: INTEGER
v current_calls: INTEGER
v current_fax_calls: INTEGER
v current_subscriber_access_calls: INTEGER
v current_unauthenticated_pilot_number_calls: INTEGER
v current_voice_mail_calls: INTEGER
v delayed_calls: INTEGER
v total_calls: INTEGER
v total_calls_per_second: REAL
v user_response_latency: INTEGER
ITM_MS_Exchange_UM_Enabled_User_Details MS_Exchange_UM_Enabled_User_Details attribute group
v system_name: STRING
v timestamp: STRING
v mailbox_name: STRING
v dial_plan: STRING
v um_mailbox_policy: STRING
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Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_UM_Subscriber_Access
MS_Exchange_UM_Subscriber_Access attribute group
v system_name: STRING
v timestamp: STRING
v average_recent_sent_voice_message_size: INTEGER
v average_recent_subscriber_call_duration: INTEGER
v average_sent_voice_message_size: INTEGER
v average_subscriber_call_duration: INTEGER
v calendar_accessed: INTEGER
v calendar_items_details_requested: INTEGER
v calendar_items_heard: INTEGER
v calendar_late_attendance: INTEGER
v called_meeting_organizer: INTEGER
v contact_items_heard: INTEGER
v contacts_accessed: INTEGER
v directory_accessed: INTEGER
v directory_accessed_by_dial_by_name: INTEGER
v directory_accessed_by_extension: INTEGER
v email_message_queue_accessed: INTEGER
v email_messages_deleted: INTEGER
v email_messages_heard: INTEGER
v forward_messages_sent: INTEGER
v launched_calls: INTEGER
v meetings_accepted: INTEGER
v meetings_declined: INTEGER
v replied_to_organizer: INTEGER
v reply_messages_sent: INTEGER
v subscriber_authentication_failures: INTEGER
v subscriber_logon_failures: INTEGER
v subscriber_logons: INTEGER
v voice_message_queue_accessed: INTEGER
v voice_messages_deleted: INTEGER
v voice_messages_heard: INTEGER
v voice_messages_sent: INTEGER
Appendix B. Event mapping
319
Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_Throttling
MS_Exchange_Throttling attribute group
v system_name: STRING
v timestamp: STRING
v throttling_instance_name: STRING
v active_powershell_runspaces: INTEGER
v active_powershell_runspaces_enum: STRING
v active_powershell_runspaces_per_sec: REAL
v active_powershell_runspaces_per_sec_enum: STRING
v average_task_wait_time: INTEGER
v average_task_wait_time_enum: STRING
v average_thread_sleep_time: INTEGER
v average_thread_sleep_time_enum: STRING
v current_delayed_tasks: INTEGER
v current_delayed_tasks_enum: STRING
v delay_time_threshold: INTEGER
v delay_time_threshold_enum: STRING
v exchange_executing_cmdlets: INTEGER
v exchange_executing_cmdlets_enum: STRING
v exchange_executing_cmdlets_per_sec: REAL
v exchange_executing_cmdlets_per_sec_enum: STRING
v max_delay_per_minute: REAL
v max_delay_per_minute_enum: STRING
v max_delayed_tasks: INTEGER
v max_delayed_tasks_enum: STRING
v max_effective_time_in_active_directory_per_minute: REAL
v max_effective_time_in_active_directory_per_minute_enum:
STRING
v max_effective_time_in_address_book_per_minute: REAL
v max_effective_time_in_address_book_per_minute_enum: STRING
v max_effective_time_in_cas_per_minute: REAL
v max_effective_time_in_cas_per_minute_enum: STRING
v max_effective_time_in_mailboxrpc_per_minute: REAL
v max_effective_time_in_mailboxrpc_per_minute_enum: STRING
v max_task_queue_length: INTEGER
v max_task_queue_length_enum: STRING
v max_worker_thread_count: INTEGER
v max_worker_thread_count_enum: STRING
v new_task_rejections: INTEGER
v new_task_rejections_enum: STRING
v new_task_rejections_per_sec: REAL
Continued on next page.
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Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_Throttling
v new_task_rejections_per_sec_enum: STRING
(Continued)
v new_tasks_submitted_per_sec: REAL
v new_tasks_submitted_per_sec_enum: STRING
v non_interactive_cutoff_percent: REA
v non_interactive_cutoff_percent_enum: STRING
v over_budget_threshold: INTEGER
v over_budget_threshold_enum: STRING
v task_failures_per_sec: REAL
v task_failures_per_sec_enum: STRING
v task_queue_length: INTEGER
v task_queue_length_enum: STRING
v task_timeouts_per_minute: REAL
v task_timeouts_per_minute_enum: STRING
v total_new_tasks: INTEGER
v total_new_tasks_enum: STRING
v total_task_failures: INTEGER
v total_task_failures_enum: STRING
v total_unique_budgets: INTEGER
v total_unique_budgets_enum: STRING
v unique_budgets_overbudget: INTEGER
v unique_budgets_overbudget_enum: STRING
v users_delayed_x_milliseconds: INTEGER
v users_delayed_x_milliseconds_enum: STRING
v users_x_times_overbudget: INTEGER
v users_x_times_overbudget_enum: STRING
v worker_thread_count: INTEGER
v worker_thread_count_enum: STRING
ITM_MS_Exchange_Role_Topology
MS_Exchange_Role_Topology attribute group
v System_Name: STRING
v Timestamp: TIMESTAMP
v Machine_Name: STRING
v Domain_Name: STRING
v Roles: STRING
Appendix B. Event mapping
321
Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_Rpc_Client_Access
MS_Exchange_RPC_Client_Access attribute group
v system_name: STRING
v timestamp: STRING
v active_user_count: INTEGER
v active_user_count_enum: STRING
v connection_count: INTEGER
v connection_count_enum: STRING
v rpc_averaged_latency: REAL
v rpc_averaged_latency_enum: STRING
v rpc_operations: REAL
v rpc_operations_enum: STRING
v
rpc_requests: INTEGER
v rpc_requests_enum: STRING
v user_count: INTEGER
v user_count_enum: STRING
v rpc_packets_sec: INTEGER
v rpc_packets_sec_enum: STRING
v rpc_clients_bytes_read: INTEGER
v rpc_clients_bytes_read_enum: STRING
v rpc_clients_bytes_written: INTEGER
v rpc_clients_bytes_written_enum: STRING
v client_rpcs_attempted: INTEGER
v client_rpcs_attempted_enum: STRING
v client_rpcs_succeeded: INTEGER
v client_rpcs_succeeded_enum: STRING
v client_background_rpcs_succeeded: INTEGE
v client_background_rpcs_succeeded_enum: STRING
v client_foreground_rpcs_succeeded: INTEGER
v client_foreground_rpcs_succeeded_enum: STRING
v client_rpcs_failed: INTEGER
v client_rpcs_failed_enum: STRING
v client_background_rpcs_failed: INTEGER
v client_background_rpcs_failed_enum: STRING
v client_foreground_rpcs_failed: INTEGER
v client_foreground_rpcs_failed_enum: STRING
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Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_RPC_HTTP_Proxy
MS_Exchange_RPC_HTTP_Proxy attribute group
v system_name: STRING
v timestamp: STRING
v number_of_incoming_rpc_over_http_connections: INTEGER
v number_of_incoming_rpc_over_http_connections_
enum: STRING
v current_number_of_unique_users: INTEGER
v current_number_of_unique_users_enum: STRING
v number_of_failed_backend_connection_attempts_per_second:
INTEGER
v number_of_failed_backend_connection_attempts_per_second_
enum: STRING
v rpc_http_requests_per_second: INTEGER
v rpc_http_requests_per_second_enum: STRING
v total_outgoing_bandwidth_to_backend_servers: REAL
v total_outgoing_bandwidth_to_backend_servers_enum: STRING
v total_incoming_bandwidth_from_backend_servers: REAL
v total_incoming_bandwidth_from_backend_servers_enum:
STRING
v number_of_backend_connection_attempts_per_second: REAL
v number_of_backend_connection_attempts_per_second_enum:
STRING
Appendix B. Event mapping
323
Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_Search_Indices
MS_Exchange_Search_Indices attribute group
v system_name: STRING
v timestamp: STRING
v search_indices_instance_name: STRING
v average_document_indexing_time: REAL
v average_document_indexing_time_enum: STRING
v recent_average_latency_of_rpcs_used_to_obtain_content: REAL
v recent_average_latency_of_rpcs_used_to_obtain_content_enum:
STRING
v full_crawl_mode_status: INTEGER
v full_crawl_mode_status_enum: STRING
v total_time_taken_for_indexing_protected_messages: INTEGER
v total_time_taken_for_indexing_protected_messages_enum:
STRING
v average_size_of_indexed_attachments_for_protected_messages:
REAL
v average_size_of_indexed_attachments_for_protected_messages_
enum: STRING
v throttling_delay_value: REAL
v throttling_delay_value_enum: STRING
v average_size_of_indexed_attachments: REAL
v average_size_of_indexed_attachments_enum: STRING
v number_of_successful_retries: INTEGER
v number_of_successful_retries_enum: STRING
v number_of_failed_retries: INTEGER
v number_of_failed_retries_enum: STRING
v number_of_items_in_a_notification_queue: INTEGER
v number_of_items_in_a_notification_queue_enum: STRING
v number_of_outstanding_batches: INTEGER
v number_of_outstanding_batches_enum: STRING
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Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_Search_Mailbox_Operators MS_Exchange_Search_Mailbox_Operators attribute group
v system_name: STRING
v timestamp: STRING
v mailbox_database_name: STRING
v items_processed_in_0_-_50_ms: INTEGER
v items_processed_in_0_-_50_ms_enum: STRING
v items_processed_in_100_-_2000_ms: INTEGER
v items_processed_in_100_-_2000_ms_enum: STRING
v items_processed_in_50_-_100_ms: INTEGER
v items_processed_in_50_-_100_ms_enum: STRING
v items_processed_in_greater_than_2000_ms: INTEGER
v items_processed_in_greater_than_2000_ms_enum: STRING
v items_with_rights_management_attempted_for_processing:
INTEGER
v items_with_rights_management_attempted_for_processing_enum:
STRING
v items_with_rights_management_partially_processed: INTEGER
v items_with_rights_management_partially_processed_enum:
STRING
v items_with_rights_management_skipped: INTEGER
v items_with_rights_management_skipped_enum: STRING
v items_with_valid_annotation_token: INTEGER
v items_with_valid_annotation_token_enum: STRING
v items_without_annotation_token: INTEGER
v items_without_annotation_token_enum: STRING
ITM_MS_Exchange_Search_Mailbox_Session_
Cache
MS_Exchange_Search_Mailbox_Session_Cache attribute group
v system_name: STRING
v timestamp: STRING
v cache_instance_name: STRING
v cache_hit_ratio: REAL
v cache_hit_ratio_enum: STRING
v cache_hits: INTEGER
v cache_hits_enum: STRING
v cache_miss_ratio: REAL
v cache_miss_ratio_enum: STRING
v cache_misses: INTEGER
v cache_misses_enum: STRING
v cache_requests: INTEGER
v cache_requests_enum: STRING
ITM_MS_Exchange_Sender_Filter_Agent
MS_Exchange_Sender_Filter_Agent attribute group
v System_Name: STRING
v Timestamp: TIMESTAMP
v Messages_Evaluated_by_Sender_Filter: INTEGER
v Messages_Evaluated_by_Sender_Filter/sec: INTEGER
v Messages_Filtered_by_Sender_Filter: INTEGER
v Messages_Filtered_by_Sender_Filter/sec: INTEGER
Appendix B. Event mapping
325
Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_Sender_Id_Agent
MS_Exchange_Sender_Id_Agent attribute group
v system_name: STRING
v timestamp: STRING
v dns_queries: INTEGER
v dns_queries_enum: STRING
v dns_queries_per_sec: INTEGER
v dns_queries_per_sec_enum: STRING
ITM_MS_Exchange_Connection_Filtering_
Agent
MS_Exchange_Connection_Filtering_Agent attribute group
v System_Name: STRING
v Timestamp: TIMESTAMP
v Connections_on_IP_Allow_List/sec: INTEGER
v Connections_on_IP_Block_List/sec: INTEGER
v Messages_with_Originating_IP_on_IP_Allow_List/sec: INTEGER
v Messages_with_Originating_IP_on_IP_Block_List/sec: INTEGER
ITM_MS_Exchange_Protocol_Analysis_Agent
MS_Exchange_Protocol_Analysis_Agent attribute group
v System_Name: STRING
v Timestamp: TIMESTAMP
v Senders_Blocked_Because_of_Local_Open_Proxy: INTEGER
v Senders_Blocked_Because_of_Local_SRL: INTEGER
v Senders_Blocked_Because_of_Remote_Open_Proxy: INTEGER
v Senders_Blocked_Because_of_Remote_SRL: INTEGER
v Change_in_Senders_Blocked_Because_of_Local_Open_Proxy:
INTEGER
v Change_in_Senders_Blocked_Because_of_Local_SRL: INTEGER
v Change_in_Senders_Blocked_Because_of_Remote_Open_Proxy:
INTEGER
v Change_in_Senders_Blocked_Because_of_Remote_SRL: INTEGER
ITM_MS_Exchange_Content_Filter_Agent
MS_Exchange_Content_Filter_Agent attribute group
v System_Name: STRING
v Timestamp: TIMESTAMP
v Messages_Scanned_Per_Second: INTEGER
v Messages_Bypassed_Scanning: INTEGER
v Messages_Bypassed_Scanning_organization-wide_Safe_Sender:
INTEGER
v Messages_Outlook_Postmark_not_validated: INTEGER
v Messages_Outlook_Postmark_validated_successfully: INTEGER
v Change_in_Messages_Bypassed_Scanning: INTEGER
v Change_in_Messages_Bypassed_Scanning_organizationwide_Safe_Sender: INTEGER
ITM_MS_Exchange_Recipient_Filter_Agent
MS_Exchange_Recipient_Filter_Agent attribute group
v System_Name: STRING
v Timestamp: TIMESTAMP
v Recipients_Rejected_by_Block_List/sec: INTEGER
v Recipients_Rejected_by_Recipient_Validation/sec: INTEGER
v Recipients_Rejected_by_Block_List: INTEGER
v Recipients_Rejected_by_Recipient_Validation: INTEGER
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Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_Calendar_Attendant
MS_Exchange_Calendar_Attendant attribute group
v system_name: STRING
v timestamp: STRING
v average_calendar_attendant_processing_time: REAL
v average_calendar_attendant_processing_time_enum: STRING
v meeting_requests_invitations: INTEGER
v meeting_requests_invitations_enum: STRING
v meeting_cancellations: INTEGER
v meeting_cancellations_enum: STRING
v meeting_messages_deleted: INTEGER
v meeting_messages_deleted_enum: STRING
v meeting_messages_processed: INTEGER
v meeting_messages_processed_enum: STRING
v meeting_responses: INTEGER
v meeting_responses_enum: STRING
v requests_failed: INTEGER
v requests_failed_enum: STRING
ITM_MS_Exchange_OWA
MS_Exchange_OWA attribute group
v System_Name: STRING
v Timestamp: TIMESTAMP
v Average_Response_Time: INTEGER
v Average_Search_Time: INTEGER
v Proxy_Request_Bytes: INTEGER
v Proxy_Response_Bytes: INTEGER
v Proxy_Response_Time_Average: INTEGER
v Proxy_User_Requests: INTEGER
v Proxy_User_Requests/sec: INTEGER
v Requests: INTEGER
v Request_Failed: INTEGER
v Requests/sec: INTEGER
Appendix B. Event mapping
327
Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_Microsoft_Forefront_Server_Security_Scan Microsoft_Forefront_Server_Security_Scan attribute group
v System_Name: STRING
v Timestamp: TIMESTAMP
v Scan_Job_Name: STRING
v Attachments_Cleaned_Rate: INTEGER
v Attachments_Detected_Rate: INTEGER
v Attachments_Removed_Rate: INTEGER
v Attachments_Scanned_Rate: INTEGER
v Total_Attachments_Cleaned: INTEGER
v Total_Attachments_Detected: INTEGER
v Total_Attachments_Removed: INTEGER
v Total_Attachments_Scanned: INTEGER
v Total_Messages_Detected: INTEGER
v Total_Messages_Purged: INTEGER
v Total_Messages_Scanned: INTEGER
v Total_Messages_Tagged: INTEGER
ITM_Mailbox_Server_Cluster_State
Mailbox_Server_Cluster_State attribute group
v System_Name: STRING
v Timestamp: TIMESTAMP
v Clustered_Mailbox_Server_Name: STRING
v Mailbox_State: STRING
v Operational_Machines: STRING
ITM_MS_Exchange_NLB_Status
MS_Exchange_NLB_Status attribute group
v System_Name: STRING
v Timestamp: TIMESTAMP
v NLB_Status: INTEGER
v Machine_Name: STRING
ITM_MS_Exchange_MAPI_Connectivity_
Details
MS_Exchange_MAPI_Connectivity_Details attribute group
v System_Name: STRING
v Timestamp: TIMESTAMP
v Mailbox_Server_Name: STRING
v Database_Name: STRING
v Connection_Status: INTEGER
ITM_MS_Exchange_Role_Based_Services
MS_Exchange_Role_Based_Services attribute group
v System_Name: STRING
v Timestamp: TIMESTAMP
v Service_Name: STRING
v Service_Status: INTEGER
v Role_Name: STRING
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Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_MS_Exchange_WS
MS_Exchange_WS attribute group
v system_name: STRING
v timestamp: STRING
v requests_per_sec: INTEGER
v requests_per_sec_enum: STRING
v total_number_of_ids_converted: INTEGER
v total_number_of_ids_converted_enum: STRING
v ids_converted_per_sec: INTEGER
v ids_converted_per_sec_enum: STRING
v number_of_current_proxy_calls: INTEGER
v number_of_current_proxy_calls_enum: STRING
v total_number_of_proxied_requests: INTEGER
v total_number_of_proxied_requests_enum: STRING
v number_of_proxied_requests_per_second: REAL
v number_of_proxied_requests_per_second_enum: STRING
v total_number_of_bytes_proxied: INTEGER
v total_number_of_bytes_proxied_enum: STRING
v total_number_of_proxy_response_bytes: INTEGER
v total_number_of_proxy_response_bytes_enum: STRING
v total_number_of_proxy_failover: INTEGER
v total_number_of_proxy_failover_enum: STRING
v number_of_proxy_failovers_per_second: REAL
v number_of_proxy_failovers_per_second_enum: STRING
v proxy_average_response_time: REAL
v proxy_average_response_time_enum: STRING
v average_response_time: REAL
v average_response_time_enum: STRING
v totalclientdisconnects: INTEGER
v totalclientdisconnects_enum: STRING
Appendix B. Event mapping
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Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_Forefront_Exchange_On_Demand_
Scanner
Forefront_Exchange_On_Demand_Scanner attribute group
v system_name: STRING
v timestamp: STRING
v on_demand_scanner_job_name_u: STRING
v malware_message_parts_cleaned: INTEGER
v malware_message_parts_deleted: INTEGER
v malware_message_parts_detected: INTEGER
v malware_message_parts_quarantined: INTEGER
v message_parts_scanned: INTEGER
v message_parts_scanned_per_sec: REAL
v messages_scanned_per_sec: REAL
v sender_filter_messages_detected: INTEGER
v sender_filter_messages_quarantined: INTEGER
v sender_filter_messages_skipped: INTEGER
v subject_filter_messages_detected: INTEGER
v subject_filter_messages_quarantined: INTEGER
v subject_filter_messages_skipped: INTEGER
ITM_Forefront_Exchange_Realtime_Scanner
Forefront_Exchange_Realtime_Scanner attribute group
v system_name: STRING
v timestamp: STRING
v realtime_scanner_job_name_u: STRING
v malware_message_parts_cleaned: INTEGER
v malware_message_parts_deleted: INTEGER
v malware_message_parts_detected: INTEGER
v malware_message_parts_quarantined: INTEGER
v message_parts_scanned: INTEGER
v message_parts_scanned_per_sec: REAL
v messages_scanned_per_sec: REAL
v sender_filter_message_parts_detected: INTEGER
v sender_filter_message_parts_quarantined: INTEGER
v sender_filter_message_parts_skipped: INTEGER
v subject_filter_message_parts_detected: INTEGER
v subject_filter_message_parts_quarantined: INTEGER
v subject_filter_message_parts_skipped: INTEGER
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Table 39. Overview of event slots to event classes (continued)
IBM Tivoli Enterprise Console event class
Event slots
ITM_Forefront_Exchange_Scheduled_Scanner
Forefront_Exchange_Scheduled_Scanner attribute group
v system_name: STRING
v timestamp: STRING
v scheduled_scanner_job_name_u: STRING
v malware_message_parts_cleaned: INTEGER
v malware_message_parts_deleted: INTEGER
v malware_message_parts_detected: INTEGER
v malware_message_parts_quarantined: INTEGER
v message_parts_scanned: INTEGER
v message_parts_scanned_per_sec: REAL
v messages_scanned_per_sec: REAL
v sender_filter_message_parts_detected: INTEGER
v sender_filter_message_parts_quarantined: INTEGER
v sender_filter_message_parts_skipped: INTEGER
v subject_filter_message_parts_detected: INTEGER
v subject_filter_message_parts_quarantined: INTEGER
v subject_filter_message_parts_skipped: INTEGER
ITM_Forefront_Exchange_Transport_Scanner
Forefront_Exchange_Transport_Scanner attribute group
v system_name: STRING
v timestamp: STRING
v transport_scanner_job_name_u: STRING
v malware_message_parts_cleaned: INTEGER
v malware_message_parts_deleted: INTEGER
v malware_message_parts_detected: INTEGER
v malware_message_parts_quarantined: INTEGER
v message_parts_scanned: INTEGER
v message_parts_scanned_per_sec: REAL
v messages_scanned_per_sec: REAL
v sender_filter_messages_detected: INTEGER
v sender_filter_messages_quarantined: INTEGER
v sender_filter_messages_skipped: INTEGER
v subject_filter_messages_detected: INTEGER
v subject_filter_messages_quarantined: INTEGER
v subject_filter_messages_skipped: INTEGER
Appendix B. Event mapping
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Appendix C. Discovery Library Adapter for the Microsoft
Exchange Server agent
The Tivoli Management Services Discovery Library Adapter (DLA) discovers resources and relationships,
and creates a Discovery Library Book file for the agent.
About the DLA
The Book file follows the Discovery Library IdML schema and is used to populate the Configuration
Management Database (CMDB) and Tivoli Business Service Manager products. The Tivoli Management
Services DLA discovers Microsoft Exchange Server resources. For all Microsoft Exchange Server systems
that are active and online at the Tivoli Enterprise Portal Server, information is included in the discovery
book for those resources. The Tivoli Management Services DLA discovers active resources. It is run on
demand and can be run periodically to discover resources that were not active during previous
discoveries.
The DLA discovers Microsoft Exchange Server components.
More information about DLAs
The following sources contain additional information about using the DLA program with all monitoring
agents:
v The IBM Tivoli Monitoring Administrator's Guide contains information about using the Tivoli
Management Services Discovery Library Adapter.
v For information about using a DLA with Tivoli Application Dependency Discovery Manager (TADDM),
see the TADDM Information Center (http://publib.boulder.ibm.com/infocenter/tivihelp/v10r1/topic/
com.ibm.taddm.doc_7.2/welcome_page/welcome.html).
DLA data model class types represented in CDM
The source application data objects map to classes in the Common Data Model (CDM) for the Microsoft
Exchange Server agent.
The following information is provided for each class:
CDM class name
Class name for which the agent is providing information
Relationships
CDM relationships (hierarchical) between currently identified model objects
CDM attributes, agent attributes, descriptions, and examples
CDM and agent attributes that are required to create an instance of a resource, descriptions of the
attributes, and examples of the attributes
DLA data model classes for Microsoft Exchange Server agent
Each agent that uses the Discovery Library Adapter has DLA data model classes defined for the agent.
The Microsoft Exchange Server agent has the following Discovery Library Adapter data model classes:
v ExchangeServer class
v ExchangeStorageGroup class
v ExchangePublicFolderStore class
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v ExchangeMailBoxStore class
v TMSAgent class
ExchangeServer class
The ExchangeServer class represents the instance of the Microsoft Exchange Server.
CDM class name
app.messaging.exchange.ExchangeServer
Relationships
contains
v Source: ExchangeServer
v Target: ExchangeStorageGroup
v Example: 10.77.69.207-ExchangeServer contains ESX3-PG3-22-Second_Storage_GroupExchangeStorageGroup
monitors
v Source: TMSAgent
v Target: ExchangeServer
v Example: EXCH14-W2K8:EX-TMSAgent monitors 10.77.70.100-ExchangeServer
runsOn
v Source: ExchangeServer
v Target: ComputerSystem
v Example: 10.77.70.100-ExchangeServer runs on 10.77.70.100-ComputerSystem
runsOn
v Source: ExchangeServer
v Target: OperatingSystem
v Example: 10.77.70.100-ExchangeServer runs on 10.77.70.100-OperatingSystem
CDM attributes, agent attributes, descriptions, and examples
v CDM attribute: Id (IdML)
Agent attribute: INODESTS.HOSTADDR
Description: The IP address of the workstation where the Microsoft Exchange Server is
running.
Example: 10.77.89.34 - ExchangeServer
v CDM attribute: ManagedSystemName
Agent attribute: INODESTS.NODE
Description: The name of the IBM Tivoli Monitoring component that provides data for the
management of this instance.
Example: PS0313:EX
v CDM attribute: ActiveDirectoryDomainName
Agent attribute: MSESERVR.SRVRADDN
Description: The version of the Microsoft Exchange Server.
Example: Exchange2000
v CDM attribute: Status
Agent attribute: MSESERVR.STATUS
Description: The status of the Microsoft Exchange Server.
Example: Running
v CDM attribute: Product Version
Agent attribute: MSESERVR.VERSION
Description: The version of the Microsoft Exchange Server.
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Example: 2000
ExchangeStorageGroup class
The ExchangeStorageGroup class represents the storage group on the Microsoft Exchange Server.
CDM class name
app.messaging.exchange.ExchangeStorageGroup
Relationships
contains
v Source: ExchangeServer
v Target: ExchangeStorageGroup
v Example: 10.77.69.207-ExchangeServer contains ESX3-PG3-22-First Storage
Group-ExchangeStorageGroup
memberOf
v Source: ExchangeMailboxStore
v Target: ExchangeStorageGroup
v Example: ESX3-PG3-22-First Storage Group-Mailbox Database-ExchangeMailboxStore
memberof ESX3-PG3-22-First Storage Group-ExchangeStorageGroup
memberOf
v Source: ExchangePublicFolderStore
v Target: ExchangeStorageGroup
v Example: ESX3-PG3-22-Second_Storage_Group-Public_DB-ExchangePublicFolderStore memberof
ESX3-PG3-22-Second_Storage_Group-ExchangeStorageGroup
CDM attributes, agent attributes, descriptions, and examples
v CDM attribute: Id (IdML)
Agent attribute: MSESGRPD.SGNAME
Description: The ID that represents the storage group on the Microsoft Exchange Server.
Example: TestStorageGroup- ExchangeStorageGroup
v CDM attribute: DistinguishedName
Agent attribute: MSESGRPD.DISTNAME
Description: The distinguished name of the storage group on the Microsoft Exchange Server.
Example: CN=StorageGp333,CN=InformationStore,CN=IBMESX4-ITM284,CN=Servers,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative
Groups,CN=First Organization,CN=Microsoft
Exchange,CN=Services,CN=Configuration,DC=exchangepoc,DC=com
v CDM attribute: ManagedSystemName
Agent attribute: INODESTS.NODE
Description: The name of the IBM Tivoli Monitoring component that provides data for the
management of this instance.
Example: PS0313:EX
v CDM attribute: StorageGroupName
Agent attribute: MSESGRPD.SGNAME
Description: The name of the storage group.
Example: LCRStorage
ExchangePublicFolderStore class
The ExchangePublicFolderStore class represents the public folder store on the Microsoft Exchange Server.
CDM class name
app.messaging.exchange.ExchangePublicFolderStore
Appendix C. Discovery Library Adapter for the Microsoft Exchange Server agent
335
Relationships
memberOf
v Source: ExchangePublicFolderStore
v Target: ExchangeStorageGroup
v Example: ESX3-PG3-22-Second_Storage_Group-Public_DB-ExchangePublicFolderStore memberof
ESX3-PG3-22-Second_Storage_Group-ExchangeStorageGroup
CDM attributes, agent attributes, descriptions, and examples
v CDM attribute: Id (IdML)
Agent attribute: MSEISPUB.DISTNAME
Description: The ID of the storage group.
Example: ESX3-PG3-22-Second_Storage_Group-Public_DB-ExchangePublicFolderStore
v CDM attribute: DistinguishedName
Agent attribute: MSEISPUB.DISTNAME
Description: The distinguished name of the storage group.
Example: CN=Public_DB,CN=Second_Storage_Group,CN=InformationStore,CN=IBMESX4-ITM284,CN=Servers,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative
Groups,CN=First Organization,CN=Microsoft
Exchange,CN=Services,CN=Configuration,DC=exchangepoc,DC=com
v CDM attribute: PublicFolderStoreName
Agent attribute: MSEISPUB.DISTNAME
Description: The distinguished name of the public folder store.
Example: Public_DB
ExchangeMailBoxStore class
The ExchangeMailBoxStore class represents the instance of a mailbox store on the Microsoft Exchange
Server.
CDM class name
app.messaging.exchange.ExchangeMailboxStore
Relationships
memberOf
v Source: ExchangeMailboxStore
v Target: ExchangeStorageGroup
v Example: ESX3-PG3-22-First Storage Group-Mailbox Database-ExchangeMailboxStore
memberof ESX3-PG3-22-First Storage Group-ExchangeStorageGroup
CDM attributes, agent attributes, descriptions, and examples
v CDM attribute: Id (IdML)
Agent attribute: MSEISPRI.DISTNAME
Description: The ID of the mailbox.
Example: ESX3-PG3-22-First Storage Group-Mailbox Database-ExchangeMailboxStore
v CDM attribute: DistinguishedName
Agent attribute: MSEISPRI.DISTNAME
Description: The distinguished name of the mailbox.
Example: CN=Mailbox Database,CN=First Storage Group,CN=InformationStore,CN=IBMESX4ITM-284,CN=Servers,CN=Exchange Administrative Group
(FYDIBOHF23SPDLT),CN=Administrative Groups,CN=First Organization,CN=Microsoft
Exchange,CN=Services,CN=Configuration,DC=exchangepoc,DC=com
TMSAgent class
The TMSAgent class represents a Tivoli Management Services agent.
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CDM class name
app.TMSAgent
Relationships
memberOf
v Source: TMSAgent
v Target: ExchangeServer
v Example: EXCH14-W2K8:EX-TMSAgent memberof 10.77.70.100-ExchangeServer
CDM attributes, agent attributes, descriptions, and examples
v CDM attribute: Id (IdML)
Agent attribute: INODESTS.NODE
Description: The ID of the IBM Tivoli Monitoring component that provides data for the
management of this instance.
Example: ESX3-PG3-22:EX-TMSAgent
v CDM attribute: ManagedSystemName
Agent attribute: INODESTS.NODE
Description: The name of the IBM Tivoli Monitoring component that provides data for the
management of this instance.
Example: ESX3-PG3-22:EX
v CDM attribute: ManagedObjectName
Agent attribute: INODESTS.NODE
Description: The name of the IBM Tivoli Monitoring component that provides data for the
management of this instance.
Example: p@ESX3-PG3-22:EX
v CDM attribute: SoftwareVersion
Agent attribute: INODESTS.VERSION
Description: The version of the Microsoft Exchange agent.
Example: 06.30.00
v CDM attribute: Product Code
Agent attribute: INODESTS.PRODUCT
Description : The product code of the Microsoft Exchange agent.
Example : EX
v CDM attribute: Affinity
Agent attribute: INODESTS. AFFINITIES
Description: The affinity of the Microsoft Exchange agent.
Example: 0000000080000000000000000000000004000H468f0
v CDM attribute: Label
Agent attribute: INODESTS.NODE
Description: The label of the Microsoft Exchange agent.
Example: ESX3-PG3-22:EX - Exchange Server
Appendix C. Discovery Library Adapter for the Microsoft Exchange Server agent
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Appendix D. Integration with Tivoli Business Service Manager
Microsoft Exchange Server agent provides data to create, update the status of, and view IBM Tivoli
Business Service Manager services.
The Tivoli Management Services Discovery Library Adapter (DLA) and Discovery Library Toolkit
provides data for the Tivoli Business Service Manager service models. The Tivoli Event Integration
Facility (EIF) probe updates the status of these services, and you use the Tivoli Enterprise Portal to view
the data for the services. To implement the integration of the agent with Tivoli Business Service Manager,
perform the integration tasks.
Components for integrating with Tivoli Business Service Manager
The data for integrating with Tivoli Business Service Manager is supplied through the following
components: Tivoli Management Services Discovery Library Adapter (DLA) and Discovery Library
Toolkit, Tivoli Event Integration Facility (EIF) probe, and Tivoli Enterprise Portal.
Tivoli Management Services Discovery Library Adapter (DLA) and Discovery
Library Toolkit
By using data from the Tivoli Management Services Discovery Library Adapter, you can build Tivoli
Business Service Manager service models that include resources monitored by the Microsoft Exchange
Server agent.
The DLA files can be imported directly into Tivoli Business Service Manager using the Discovery Library
Toolkit or they can be loaded into IBM Tivoli Application Dependency Discovery Manager (TADDM) and
then fed into Tivoli Business Service Manager using the Discovery Library Toolkit.
See the following sources for more information about the DLA and Discovery Library Toolkit:
v Resources and relationships that are discovered by the Microsoft Exchange Server agent and included
in Tivoli Management Services DLA files: Appendix C, “Discovery Library Adapter for the Microsoft
Exchange Server agent,” on page 333
v Using the Tivoli Management Services DLA: IBM Tivoli Monitoring Administrator's Guide
v Using the Discovery Library Toolkit: Tivoli Business Service Manager Customization Guide
Tivoli Event Integration Facility (EIF) probe
Situation events detected by the Microsoft Exchange Server agent can update the status of services in
Tivoli Business Service Manager.
The situation events are forwarded from IBM Tivoli Monitoring to the Netcool/OMNIbus Probe for the
Tivoli Event Integration Facility. The Microsoft Exchange Server agent provides a probe rules file that
updates its events with information to identify the affected service in Tivoli Business Service Manager.
The EIF probe then forwards the events to the Netcool/OMNIbus ObjectServer. Tivoli Business Service
Manager monitors the Netcool/OMNIbus ObjectServer for new events and updates the status of affected
services.
See the following sources for more information about event integration:
v Installation (using an existing EIF probe and Netcool/OMNIbus ObjectServer installation or using
Tivoli Business Service Manager to install these components): Netcool/OMNIbus Information Center or
the Tivoli Business Service Manager Installation Guide.
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339
v Setting up event integration between IBM Tivoli Monitoring, the EIF probe, and the Netcool/OMNIbus
ObjectServer: IBM Tivoli Monitoring Installation and Setup Guide.
v Configuring the EIF probe to use the Microsoft Exchange Server agent rules file after the EIF probe has
been installed and configured for event integration with IBM Tivoli Monitoring: “Configuring the
Tivoli Event Integration Facility (EIF) probe to enrich events”
Tivoli Enterprise Portal
You can use the integration of the Tivoli Enterprise Portal with Tivoli Business Service Manager to view
the services in the Tivoli Business Service Manager console.
For more detailed examination and analysis, you can easily link from the Tivoli Business Service Manager
console to the Tivoli Enterprise Portal to view the data within the Microsoft Exchange Server agent.
Tasks to integrate the agent with Tivoli Business Service Manager
To integrate the Microsoft Exchange Server agent with Tivoli Business Service Manager, you must install
and configure the required components. Then, you can view the data in the Tivoli Enterprise Portal.
To integrate the Microsoft Exchange Server agent with Tivoli Business Service Manager and view the
data, complete the following tasks:
v Install the Discovery Library Toolkit on theTivoli Business Service Manager server.
v Configure the Tivoli Event Integration Facility (EIF) probe to enrich Microsoft Exchange Server agent
events.
v Create a service in the Tivoli Business Service Manager console that you want to monitor.
v Create a data source mapping for each data source that you want to access within the Tivoli Business
Service Manager.
v Configure an additional IBM Tivoli Monitoring web service for each Tivoli Enterprise Portal Server.
v View data in the Tivoli Enterprise Portal for the services that you have created to monitor through
Tivoli Business Service Manager.
Installing the Discovery Library Toolkit on the Tivoli Business Service
Manager
You must install the Discovery Library Toolkit on the Tivoli Business Service Manager server.
The Discovery Library Toolkit imports data from the DLA files and TADDM, which includes information
about the hardware and the applications that are discovered by the source.
See "Installing the Discovery Library Toolkit" in the Tivoli Business Service Manager Installation Guide.
Configuring the Tivoli Event Integration Facility (EIF) probe to enrich
events
The Netcool/OMNIbus Probe for Tivoli Event Integration Facility (EIF) forwards the Microsoft Exchange
Server agent events that are received from IBM Tivoli Monitoring to the Netcool/OMNIbus ObjectServer.
Tivoli Business Service Manager monitors the Netcool/OMNIbus ObjectServer for new events, and
updates the status of affected services. The Microsoft Exchange Server agent provides a probe rules
include file that updates its events with information to identify the affected service in Tivoli Business
Service Manager.
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Before you begin
Install and configure the Netcool/OMNIbus ObjectServer and EIF probe and set up event integration
between IBM Tivoli Monitoring and Netcool/OMNIbus.
About this task
To enable event enrichment, configure the EIF probe to use the rules file for the agent.
Procedure
1. Locate the Microsoft Exchange Server agent rules file (kex_tbsm.rules) on a computer system where
the Microsoft Exchange Server agent, Tivoli Enterprise Monitoring Server, or Tivoli Enterprise Portal
Server is installed. The file is in the following locations:
v On Windows systems
The file is in the installdir\cms\TECLIB directory of the monitoring server, in the
installdir\cnps\TECLIB directory of the portal server, or in the installdir\TMAITM6\EIFLIB
directory of the agent, where installdir is the IBM Tivoli Monitoring or ITCAM for Microsoft
Applications installation directory.
v On Linux and UNIX systems
The file is in the installdir/tables/ms_name/TECLIB directory of the monitoring server or in the
installdir/platform/xx/TECLIB directory of the agent, where installdir is the IBM Tivoli Monitoring
or ITCAM for Microsoft Applications directory, ms_name is the name of the monitoring server, and
platform is the architecture directory for the agent.
2. Copy the kex_tbsm.rules file to the following directory on the computer system where the EIF probe
is installed:
v On Windows systems
%OMNIHOME%\probes\arch
v On UNIX systems
$OMNIHOME/probes/arch
Where:
OMNIHOME
System-defined variable defining the installation location of Netcool/OMNIbus
Operating system directory where the probe is installed; for example, solaris2 when running
on a Solaris system, and win32 for a Windows system.
3. Edit the tivoli_eif.rules file and uncomment the include statement for kex_tbsm.rules. (The
tivoli_eif.rules file is located in the same directory as the kex_tbsm.rules file.) If you are using a
version of the tivoli_eif.rules file without an include statement for kex_tbsm.rules, add the
following line after the include statement for itm_event.rules:
arch
include "kex_tbsm.rules"
4. Restart the EIF probe.
Creating a service in Tivoli Business Service Manager
You must create a service in the Tivoli Business Service Manager console for each service that you want
to monitor.
To create the services that you want to monitor in the Tivoli Business Service Manager console, see
"Configuring services" in the IBM Tivoli Business Service Manager Service Configuration Guide.
Appendix D. Integration with Tivoli Business Service Manager
341
Creating a data source mapping for each data source
You can create a data source mapping for each data source that you want to access within Tivoli Business
Service Manager.
Also, you can create the data fetchers and use the data to create incoming status rules that are populated
in your service templates.
For more information, see "Data sources" and "Data fetchers" in the IBM Tivoli Business Service Manager
Service Configuration Guide.
Configuring additional IBM Tivoli Monitoring web services
You can configure additional IBM Tivoli Monitoring web services for each Tivoli Enterprise Portal Server.
To configure an additional IBM Tivoli Monitoring web service for each Tivoli Enterprise Portal server, see
"Configure TBSM charts" in the IBM Tivoli Business Service Manager Scenarios Guide.
Viewing data in the Tivoli Enterprise Portal
From Tivoli Business Service Manager, you can open the Tivoli Enterprise Portal and view the Microsoft
Exchange Server agent.
You can also launch Tivoli Business Service Manager from the Tivoli Enterprise Portal.
For more information about launching applications, see "Launching to and from applications" in the Tivoli
Business Service Manager Customization Guide.
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Microsoft Exchange Server agent: User’s Guide
Appendix E. Documentation library
A variety of publications are relevant to the use of the IBM Tivoli Composite Application Manager for
Microsoft Applications: Microsoft Exchange Server Agent.
The IBM Tivoli Monitoring, OMEGAMON XE, and Composite Application Manager products: Documentation
Guide, SC23-8816, contains information about accessing and using publications. You can find the
Documentation Guide in the following information centers:
v IBM Tivoli Monitoring and OMEGAMON® XE (http://publib.boulder.ibm.com/infocenter/tivihelp/
v15r1/index.jsp)
v IBM Tivoli Composite Application Manager (http://publib.boulder.ibm.com/infocenter/tivihelp/
v24r1/index.jsp)
To open the Documentation Guide in the information center, select Using the publications in the
Contents pane.
To find a list of new and changed publications, click What's new in the information center on the
Welcome page of the IBM Tivoli Monitoring and OMEGAMON XE Information Center.
To find publications from the previous version of a product, click Previous versions under the name of
the product in the Contents pane.
IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft
Exchange Server Agent library
The documentation for this agent and other product components is located in the IBM Tivoli Composite
Application Manager for Microsoft Applications Information Center (http://publib.boulder.ibm.com/
infocenter/tivihelp/v24r1/topic/com.ibm.itcamms.doc_6.3/welcome_msapps63.html).
One document is specific to the IBM Tivoli Composite Application Manager for Microsoft Applications:
Microsoft Exchange Server Agent: IBM Tivoli Composite Application Manager for Microsoft Applications:
Microsoft Exchange Server Agent User’s Guide. This publication provides agent-specific information for
configuring, using, and troubleshooting the Microsoft Exchange Server agent.
The Offering Guide also provides information about installing and configuring the component products in
the offering.
The Prerequisites topic in the information center contains information about the prerequisites for each
component.
Use the information in the user's guide for the agent with the Tivoli Enterprise Portal User's Guide to
monitor Microsoft Exchange Server resources.
Prerequisite publications
To use the information in this publication effectively, you must have some prerequisite knowledge.
See the following publications to gain the required prerequisite knowledge:
v
v
v
v
IBM Tivoli Monitoring Readme First
Exploring IBM Tivoli Monitoring
IBM Tivoli Monitoring Administrator's Guide
IBM Tivoli Monitoring Agent Builder User's Guide
© Copyright IBM Corp. 2007, 2013
343
IBM Tivoli Monitoring Command Reference
Configuring IBM Tivoli Enterprise Monitoring Server on z/OS
IBM Tivoli Monitoring Installation and Setup Guide
IBM Tivoli Monitoring: Messages
IBM Tivoli Monitoring, OMEGAMON XE, and Composite Application Manager products: Documentation
Guide
v IBM Tivoli Monitoring Troubleshooting Guide
v IBM Tivoli Monitoring Universal Agent User's Guide
v
v
v
v
v
v
v
v
v
v
v
v
IBM
IBM
IBM
IBM
IBM
IBM
IBM
Tivoli
Tivoli
Tivoli
Tivoli
Tivoli
Tivoli
Tivoli
Universal Agent API and Command Programming Reference Guide
Monitoring: Upgrading from Tivoli Distributed Monitoring
Monitoring: Upgrading from V5.1.2
Monitoring: i5/OS Agent User's Guide
Monitoring: Linux OS Agent User's Guide
Monitoring: UNIX OS Agent User's Guide
Monitoring: UNIX Logs OS Agent User's
v IBM Tivoli Monitoring: Windows OS Agent User's Guide
v Tivoli Enterprise Portal User's Guide
Related publications
The publications in related information centers provide useful information.
See the following information centers, which you can find by accessing Tivoli Documentation Central
(http://www.ibm.com/developerworks/wikis/display/tivolidoccentral/Home):
v
v
v
v
IBM Tivoli Monitoring
IBM Tivoli Netcool/OMNIbus
Tivoli Application Dependency Discovery Manager
IBM Tivoli Enterprise Console
Other sources of documentation
You can obtain additional technical documentation about monitoring products from other sources.
See the following sources of technical documentation about monitoring products:
v Service Management Connect (SMC)
See the introductory information about SMC (http://www.ibm.com/developerworks/
servicemanagement/).
For information about Tivoli products, see the Application Performance Management community on
SMC (http://www.ibm.com/developerworks/servicemanagement/apm/index.html).
Connect, learn, and share with Service Management professionals. Get access to developers and
product support technical experts who provide their perspectives and expertise. You can use SMC for
these purposes:
– Become involved with transparent development, an ongoing, open engagement between external
users and developers of Tivoli products where you can access early designs, sprint demos, product
roadmaps, and pre-release code.
– Connect one-on-one with the experts to collaborate and network about Tivoli and Integrated Service
Management.
– Benefit from the expertise and experience of others using blogs.
– Collaborate with the broader user community using wikis and forums.
344
Microsoft Exchange Server agent: User’s Guide
v IBM Integrated Service Management Library (http://www.ibm.com/software/brandcatalog/
ismlibrary/) is an online catalog that contains integration documentation as well as other
downloadable product extensions.
v IBM Redbook publications (http://www.redbooks.ibm.com/) include Redbooks® publications,
Redpapers, and Redbooks technotes that provide information about products from platform and
solution perspectives.
v Technotes (http://www.ibm.com/support/entry/portal/software), which are found through the IBM
Software Support website, provide the latest information about known product limitations and
workarounds.
v Tivoli wikis
Tivoli Wiki Central (http://www.ibm.com/developerworks/wikis/display/tivoli/Home) is the home
for interactive wikis that offer best practices and scenarios for using Tivoli products. The wikis contain
white papers contributed by IBM employees, and content created by customers and business partners.
Two of these wikis are of particular relevance to IBM Tivoli Monitoring:
– Tivoli Distributed Monitoring and Application Management Wiki (http://www-10.lotus.com/ldd/
tivmonitorwiki.nsf) provides information about IBM Tivoli Monitoring and related distributed
products, including IBM Tivoli Composite Application Manager products.
– Tivoli System z® Monitoring and Application Management Wiki (http://www.ibm.com/
developerworks/wikis/display/tivoliomegamon/Home) provides information about the
OMEGAMON XE products, Tivoli NetView® for z/OS, Tivoli Monitoring Agent for z/TPF, and
other System z monitoring and application management products.
Appendix E. Documentation library
345
346
Microsoft Exchange Server agent: User’s Guide
Notices
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products, services, or features discussed in this document in other countries. Consult your local IBM
representative for information on the products and services currently available in your area. Any
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product, program, or service may be used. Any functionally equivalent product, program, or service that
does not infringe any IBM intellectual property right may be used instead. However, it is the user's
responsibility to evaluate and verify the operation of any non-IBM product, program, or service.
IBM may have patents or pending patent applications covering subject matter described in this
document. The furnishing of this document does not give you any license to these patents. You can send
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IBM Director of Licensing
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IBM may use or distribute any of the information you supply in any way it believes appropriate without
incurring any obligation to you.
© Copyright IBM Corp. 2007, 2013
347
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to IBM‘s application programming interfaces.
348
Microsoft Exchange Server agent: User’s Guide
Each copy or any portion of these sample programs or any derivative work, must include a copyright
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Notices
349
350
Microsoft Exchange Server agent: User’s Guide
Index
A
E
activities 231
additional information
attributes 59
situations 211
Take Action commands 227
Workspaces 47
agent
problems and workarounds 260
Agent Management Services 3
attribute groups
overview 59
attribute groups, navigator items 49
attributes
additional information 59
overview 59
enhancements 2
environment 1
event
mapping 275
exchange server 2007
exchange server 2010
F
features 1
files
trace logs
calculate historical data disk space 206
capacity planning for historical data 206
commands 42
tacmd addSystem 30
Take Action 227
components 2
IBM Tivoli Monitoring 2
configuration
agent 9
problems and workarounds 256
remote 30
tacmd command line 30
Tivoli Enterprise Portal 30
configuring
communication for resource models 19
creating a local administrator 17, 18
creating a MAPI profile 18
configuring agent
locally 21
configuring the monitoring agent 9
configuring the run-as user ID 20
create 13
historical data
calculate disk space 206
disk capacity planning 206
I
IBM Tivoli Enterprise Console
event mapping 275
IBM Tivoli Monitoring 2
installation 21
agent 9
problems and workarounds 256
remote 30
silent 21
installing agent
locally 21
installing language packs 9
installing the monitoring agent 9
instance name 24
Integrated Service Management Library documentation
interface, user 3
344
L
language packs
installing 9
limited user permissions, upgrading your warehouse
with 272
local configuration 21
local installation 21
logging
location and configuration of logs 250
trace log files 250
D
© Copyright IBM Corp. 2007, 2013
250
H
C
data
trace logs 250
data collection 4
data sources 4
descriptions 214
developerWorks website 344
Discovery Library Adapter
See DLA
disk capacity planning for historical data
DLA 333
data model 333
classes 333
documentation
See publications
13, 16
16
206
M
MAPI profile 18
Messaging Application Programming Interface profile
Microsoft Exchange Server
configuring communication 19
creating a local administrator 17, 18
creating a MAPI profile 18
18
351
Microsoft Exchange Server agent
1
N
new in this release 2
new user utility 13
P
Password 24
path names, for trace logs 250
permissions, upgrading your warehouse with limited
user 272
policies 231
prerequisite checker 12
prerequisite publications 343
prerequisites 12
problems and workarounds 256
agent-specific 260
agent-specific workspaces 262
configuration 256
install 256
remote deployment 259
situations 264
Take Action commands 267
Tivoli Common Reporting 268
workspaces 262
publications 343, 344
developerWorks website 344
IBM Tivoli Monitoring 343
Integrated Service Management Library 344
prerequisite 343
Redbooks 344
related 344
Technotes 344
wikis 344
Q
queries, using attributes
59
R
Reachability
configuring communication for 19
Redbooks 344
remote configuration 30
remote deployment
problems and workarounds 259
remote installation 30
run-as user ID
configuring 20
S
Server Name 24
silent 21
situations 214
additional information
predefined, defined 211
overview 211
predefined 212
Situation Editor 211
situations, using attributes 59
352
Microsoft Exchange Server agent: User’s Guide
T
tacmd addSystem command 30
tacmd command line
remote configuration 30
tacmd startAgent 42
Take Action commands
additional information 227
overview 227
predefined 227, 231
problems and workarounds 267
take actions
descriptions 228
Technotes 344
Tivoli Common Reporting
problems and workarounds 268
Tivoli Enterprise Portal
configuring the agent remotely 30
trace logs 250
directories 250
troubleshooting 249, 256
agent-specific 260
agent-specific workspaces 262
installation 256
remote deployment 259
situations 264
Take Action commands 267
Tivoli Common Reporting 268
uninstallation 256
workspaces 262
U
upgrading for warehouse summarization 271
upgrading your warehouse with limited user
permissions 272
user
administrator rights 16
user ID
configuring the run-as 20
user interfaces options 3
user permissions, upgrading your warehouse with
limited 272
users 13
W
warehouse summarization
upgrading for
overview 271
warehouse summarization upgrading
effects on summarized attributes 271
table summary 273
tables in the warehouse 271
wikis 344
workarounds 256
Workflow Editor 231
workspaces
predefined 47
problems and workarounds 262
Workspaces
additional information 47
overview 47
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