User’s Guide
Creative Sound Blaster Audigy Platinum eX
Creative Audio Software
Information in this document is subject to change without notice and does not represent a commitment on the part of Creative Technology Ltd. No part of this
manual may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, for any purpose
without the written permission of Creative Technology Ltd. The software described in this document is furnished under a license agreement and may be used
or copied only in accordance with the terms of the license agreement. It is against the law to copy the software on any other medium except as specifically
allowed in the license agreement. The licensee may make one copy of the software for backup purposes.
Copyright © 1998-2002 by Creative Technology Ltd. All rights reserved.
Version 1.2
February 2002
Sound Blaster and Blaster are registered trademarks, and the Sound Blaster Audigy logo, the Sound Blaster PCI logo, EAX ADVANCED HD, MultiEnvironment, Environment Panning, Environment Reflections, Environment Filtering, Environment Morphing, Creative Multi Speaker Surround, Inspire, and
Oozic are trademarks of Creative Technology Ltd. in the United States and/or other countries. E-mu and SoundFont are registered trademarks of E-mu Systems,
Inc.. Cambridge SoundWorks, MicroWorks and PCWorks are registered trademarks, and PCWorks FourPointSurround is a trademark of Cambridge
SoundWorks, Inc.. Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. Manufactured under license from Dolby
Laboratories. Dolby, AC-3, Pro Logic and the double-D symbol are trademarks of Dolby Laboratories. © 1992-1997 Dolby Laboratories. All rights reserved.
All other products are trademarks or registered trademarks of their respective owners.
This product is covered by one or more of the following U.S. patents:
4,506,579; 4,699,038; 4,987,600; 5,013,105; 5,072,645; 5,111,727; 5,144,676; 5,170,369; 5,248,845; 5,298,671; 5,303,309; 5,317,104; 5,342,990; 5,430,244;
5,524,074; 5,698,803; 5,698,807; 5,748,747; 5,763,800; 5,790,837.
C re at ive E nd- U s er Sof t w a re L ic en s e A g ree m ent
Ve rsion 2.5, July 2001
PLEASE READ THIS DOCUMENT CAREFULLY BEFORE INSTALLING THE SOFTWARE. BY INSTALLING AND USING THE SOFTWARE, YOU
AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, DO NOT INSTALL
OR USE THE SOFTWARE. PROMPTLY RETURN, WITHIN 15 DAYS, THE SOFTWARE, ALL RELATED DOCUMENTATION AND ACCOMPANYING
ITEMS TO THE PLACE OF ACQUISITION FOR A REFUND.
This is a legal agreement between you and Creative
Technology Ltd. and its subsidiaries (“Creative”).
This Agreement states the terms and conditions
upon which Creative offers to license the software
sealed in the disk package together with all related
documentation and accompanying items including,
but not limited to, the executable programs, drivers,
libraries and data files associated with such
programs (collectively, the “Software”).
LICENSE
1. Grant of License
The Software is licensed, not sold, to you for use
only under the terms of this Agreement. You own
the disk or other media on which the Software is
originally or subsequently recorded or fixed; but,
as between you and Creative (and, to the extent
applicable, its licensors), Creative retains all title
to and ownership of the Software and reserves all
rights not expressly granted to you.
The license under this Section 1 is conditioned
upon your compliance with all of your obligations
under this Agreement. Creative grants to you the
right to use all or a portion of this Software
provided that
(a) the Software is not distributed for profit;
(b) the Software is used only in conjunction with
Creative’s family of products;
(c) the Software may NOT be modified;
(d) all copyright notices are maintained on the
Software; and
(e) The licensee/end-user agrees to be bound by
the terms of this agreement
2. For Use on a Single Computer
The Software may be used only on a single
computer by a single user at any time. You may
transfer the machine-readable portion of the
Software from one computer to another computer,
provided that (a) the Software (including any
portion or copy thereof) is erased from the first
computer and (b) there is no possibility that the
Software will be used on more than one computer
at a time.
3. Stand-Alone Basis
You may use the Software only on a stand-alone
basis, such that the Software and the functions it
provides are accessible only to persons who are
physically present at the location of the computer
on which the Software is loaded. You may not
allow the Software or its functions to be accessed
remotely, or transmit all or any portion of the
Software through any network or communication
line.
4. Copyright
The Software is owned by Creative and/or its
licensees and is protected by United States
copyright laws and international treaty provisions.
You may not remove the copyright notice from
any copy of the Software or any copy of the
written materials, if any, accompanying the
Software.
5. One Archival Copy
You may make one (1) archival copy of the
machine-readable portion of the Software for
backup purposes only in support of your use of the
Software on a single computer, provided that you
reproduce on the copy all copyright and other
proprietary rights notices included on the
originals of the Software.
6. No Merger or Integration
You may not merge any portion of the Software
into, or integrate any portion of the Software with,
any other program, except to the extent expressly
permitted by the laws of the jurisdiction where
you are located. Any portion of the Software
merged into or integrated with another program, if
any, will continue to be subject to the terms and
conditions of this Agreement, and you must
reproduce on the merged or integrated portion all
copyright and other proprietary rights notices
included in the originals of the Software.
7. Network Version
If you have purchased a “network” version of the
Software, this Agreement applies to the
installation of the Software on a single “file
server”. It may not be copied onto multiple
systems. Each “node” connected to the “file
server” must also have its own license of a “node
copy” of the Software, which becomes a license
only for that specific “node”.
8. Transfer of License
You may transfer your license of the Software,
provided that (a) you transfer all portions of the
Software or copies thereof, (b) you do not retain
any portion of the Software or any copy thereof,
and (c) the transferee reads and agrees to be bound
by the terms and conditions of this Agreement.
9. Limitations on Using, Copying, and Modifying
the Software
Except to the extent expressly permitted by this
Agreement or by the laws of the jurisdiction
where you acquired the Software, you may not
use, copy or modify the Software. Nor may you
sub-license any of your rights under this
Agreement. You may use the software for your
personal use only, and not for public performance
or for the creation of publicly displayed
videotapes.
10.Decompiling, Disassembling, or Reverse
Engineering
You acknowledge that the Software contains trade
secrets and other proprietary information of
Creative and its licensors. Except to the extent
expressly permitted by this Agreement or by the
laws of the jurisdiction where you are located, you
may not decompile, disassemble or otherwise
reverse engineer the Software, or engage in any
other activities to obtain underlying information
that is not visible to the user in connection with
normal use of the Software.
In particular, you agree not for any purpose to
transmit the Software or display the Software's
object code on any computer screen or to make
any hardcopy memory dumps of the Software's
object code. If you believe you require
information related to the interoperability of the
Software with other programs, you shall not
decompile or disassemble the Software to obtain
such information, and you agree to request such
information from Creative at the address listed
below. Upon receiving such a request, Creative
shall determine whether you require such
information for a legitimate purpose and, if so,
Creative will provide such information to you
within a reasonable time and on reasonable
conditions.
In any event, you will notify Creative of any
information derived from reverse engineering or
such other activities, and the results thereof will
constitute the confidential information of Creative
that may be used only in connection with the
Software.
11.For Software With CDDB Features.
This package includes applications which may
contain software from CDDB, Inc.of Berkeley
California (“CDDB”). The software from CDDB
(the “CDDB Client”) enables the application to do
online disc identification and obtain music-related
information, including name, artist, track and title
information (“CDDB Data”) from online servers
(“CDDB Servers”) and to perform other
functions.
You agree that you will use CDDB Data, the
CDDB Client and CDDB Servers for your own
personal non-commercial use only. You agree not
to assign, copy, transfer or transmit the CDDB
Client or any CDDB Data to any third party. YOU
AGREE NOT TO USE OR EXPLOIT CDDB
DATA, THE CDDB CLIENT,OR CDDB
SERVERS,EXCEPT AS EXPRESSLY
PERMITTED HEREIN.
You agree that your non-exclusive license to use
the CDDB Data, the CDDB Client and CDDB
Servers will terminate if you violate these
restrictions. If your license terminates, you agree
to cease any and all use of the CDDB Data, the
CDDB Client and CDDB Servers. CDDB
reserves all rights in CDDB Data, the CDDB
Client and the CDDB Servers, including all
ownership rights.
You agree that CDDB, Inc. may enforce its rights
under this Agreement against you directly in its
own name.
The CDDB Client and each item of CDDB Data
are licensed to you “AS IS.” CDDB makes no
representations or warranties, express or implied,
regarding the accuracy of any CDDB Data from in
the CDDB Servers. CDDB reserves the right to
delete data from the CDDB Servers or to change
data categories for any cause that CDDB deems
sufficient. No warranty is made that the CDDB
Client or CDDB Servers are error-free or that
functioning of CDDB Client or CDDB Servers
will be uninterrupted. CDDB is not obligated to
provide you with any new enhanced or additional
data types or categories that CDDB may choose to
provide in the future.
CDDB DISCLAIMS ALL WARRANTIES
EXPRESS OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, IMPLIED WARRANTIES
OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT. CDDB does not warrant the
results that will be obtained by your use of the
CDDB Client or any CDDB Server. IN NO CASE
WILL CDDB BE LIABLE FOR ANY
CONSEQUENTIAL OR INCIDENTIAL
DAMAGES OR FOR ANY LOST PROFITS, OR
LOST REVENUES.
TERMINATION
The license granted to you is effective until
terminated. You may terminate it at any time by
returning the Software (including any portions or
copies thereof) to Creative. The license will also
terminate automatically without any notice from
Creative if you fail to comply with any term or
condition of this Agreement. You agree upon such
termination to return the Software (including any
portions or copies thereof) to Creative. Upon
termination, Creative may also enforce any rights
provided by law. The provisions of this Agreement
that protect the proprietary rights of Creative will
continue in force after termination.
LIMITED WARRANTY
Creative warrants, as the sole warranty, that the
disks on which the Software is furnished will be free
of defects, as set forth in the Warranty Card or
printed manual included with the Software. No
distributor, dealer or any other entity or person is
authorized to expand or alter this warranty or any
other provisions of this Agreement. Any
representation, other than the warranties set forth in
this Agreement, will not bind Creative.
Creative does not warrant that the functions
contained in the Software will meet your
requirements or that the operation of the Software
will be uninterrupted, error-free or free from
malicious code. For purposes of this paragraph,
“malicious code” means any program code designed
to contaminate other computer programs or
computer data, consume computer resources,
modify, destroy, record, or transmit data, or in some
other fashion usurp the normal operation of the
computer, computer system, or computer network,
including viruses, Trojan horses, droppers, worms,
logic bombs, and the like.
INDEMNIFICATION BY YOU
If you distribute the Software in violation of this
Agreement, you hereby indemnify, hold harmless
and defend Creative from and against any and all
claims or lawsuits, including attorney’s fees and
costs that arise, result from or are connected with the
use or distribution of the Software in violation od
this Agreement.
EXCEPT AS STATED ABOVE IN THIS
AGREEMENT, THE SOFTWARE IS PROVIDED
AS-IS WITHOUT WARRANTY OF ANY KIND,
EITHER EXPRESS OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, ANY IMPLIED
WARRANTIES OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE.
CREATIVE IS NOT OBLIGATED TO PROVIDE
ANY UPDATES, UPGRADES OR TECHNICAL
SUPPORT FOR THE SOFTWARE.
Further, Creative shall not be liable for the accuracy
of any information provided by Creative or third
party technical support personnel, or any damages
caused, either directly or indirectly, by acts taken or
omissions made by you as a result of such technical
support.
You assume full responsibility for the selection of
the Software to achieve your intended results, and
for the installation, use and results obtained from the
Software. You also assume the entire risk as it
applies to the quality and performance of the
Software. Should the Software prove defective, you
(and not Creative, or its distributors or dealers)
assume the entire cost of all necessary servicing,
repair or correction.
This warranty gives you specific legal rights, and
you may also have other rights which vary from
country/state to country/state. Some countries/states
do not allow the exclusion of implied warranties, so
the above exclusion may not apply to you. Creative
disclaims all warranties of any kind if the Software
was customized, repackaged or altered in any way
by any third party other than Creative.
LIMITATION OF REMEDIES AND
DAMAGES
THE ONLY REMEDY FOR BREACH OF
WARRANTY WILL BE THAT SET FORTH IN
THE WARRANTY CARD OR PRINTED
MANUAL INCLUDED WITH THE
SOFTWARE. IN NO EVENT WILL
CREATIVE OR ITS LICENSORS BE LIABLE
FOR ANY INDIRECT, INCIDENTAL,
SPECIAL OR CONSEQUENTIAL DAMAGES
OR FOR ANY LOST PROFITS, LOST
SAVINGS, LOSS OF USE, LOST REVENUES
OR LOST DATA ARISING FROM OR
RELATING TO THE SOFTWARE OR THIS
AGREEMENT, EVEN IF CREATIVE OR ITS
LICENSORS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. IN NO
EVENT WILL CREATIVE’S LIABILITY OR
DAMAGES TO YOU OR ANY OTHER
PERSON EVER EXCEED THE AMOUNT
PAID BY YOU TO USE THE SOFTWARE,
REGARDLESS OF THE FORM OF THE
CLAIM.
Some countries/states do not allow the limitation or
exclusion of liability for incidental or consequential
damages, so the above limitation or exclusion may
not apply to you.
PRODUCT RETURNS
If you must ship the software to Creative or an
authorized Creative distributor or dealer, you must
prepay shipping and either insure the Software or
assume all risk of loss or damage in transit.
U.S. GOVERNMENT RESTRICTED RIGHTS
All Software and related documentation are
provided with restricted rights. Use, duplication or
disclosure by the U.S. Government is subject to
restrictions as set forth in subdivision (b)(3)(ii) of
the Rights in Technical Data and Computer
Software Clause at 252.227-7013. If you are sublicensing or using the Software outside of the United
States, you will comply with the applicable local
laws of your country, U.S. export control law, and
the English version of this Agreement.
CONTRACTOR/MANUFACTURER
The Contractor/Manufacturer for the Software is:
Creative Technology Ltd
31, International Business Park
Creative Resource
Singapore 609921
GENERAL
This Agreement is binding on you as well as your
employees, employers, contractors and agents, and
on any successors and assignees. Neither the
Software nor any information derived therefrom
may be exported except in accordance with the laws
of the U.S. or other applicable provisions. This
Agreement is governed by the laws of the State of
California (except to the extent federal law governs
copyrights and federally registered trademarks).
This Agreement is the entire agreement between us
and you agree that Creative will not have any
liability for untrue statement or representation made
by it, its agents or anyone else (whether innocently
or negligently) upon which you relied upon entering
this Agreement, unless such untrue statement or
representation was made fraudulently. This
Agreement supersedes any other understandings or
agreements, including, but not limited to,
advertising, with respect to the Software. If any
provision of this Agreement is deemed invalid or
unenforceable by any country or government agency
having jurisdiction, that particular provision will be
deemed modified to the extent necessary to make the
provision valid and enforceable, and the remaining
provisions will remain in full force and effect.
For questions concerning this Agreement, please
contact Creative at the address stated above. For
questions on product or technical matters, contact
the Creative technical support center nearest you.
ADDENDUM TO THE MICROSOFT
SOFTWARE LICENSE AGREEMENT
IMPORTANT: By using the Microsoft software
files (the “Microsoft Software”) provided with this
Addendum, you are agreeing to be bound by the
following terms. If you do not agree to be bound by
these terms, you may not use the Microsoft
Software.
The Microsoft Software is provided for the sole
purpose of replacing the corresponding files
provided with a previously licensed copy of the
Microsoft software product (“ORIGINAL
PRODUCT”). Upon installation, the Microsoft
Software files become part of the ORIGINAL
PRODUCT and are subject to the same warranty and
license terms and conditions as the ORIGINAL
PRODUCT. If you do not have a valid license to use
the ORIGINAL PRODUCT, you may not use the
Microsoft Software. Any other use of the Microsoft
Software is prohibited.
Nothing in this Agreement shall be construed on the
part of Creative as advocating or authorising the
infringement of local and/or international laws
applicable to your jurisdiction
SPECIAL PROVISIONS APPLICABLE TO
THE EUROPEAN UNION
IF YOU ACQUIRED THE SOFTWARE IN THE
EUROPEAN UNION (EU), THE FOLLOWING
PROVISIONS ALSO APPLY TO YOU. IF THERE
IS ANY INCONSISTENCY BETWEEN THE
TERMS OF THE SOFTWARE LICENSE
AGREEMENT SET OUT EARLIER AND IN THE
FOLLOWING PROVISIONS, THE FOLLOWING
PROVISIONS SHALL TAKE PRECEDENCE.
DECOMPILATION
You agree not for any purpose to transmit the
Software or display the Software’s object code on
any computer screen or to make any hard copy
memory dumps of the Software’s object code. If you
believe you require information related to the
interoperability of the Software with other
programs, you shall not decompile or disassemble
the Software to obtain such information, and you
agree to request such information from Creative at
the address listed earlier. Upon receiving such a
request, Creative shall determine whether you
require such information for a legitimate purpose
and, if so, Creative will provide such information to
you within a reasonable time and on reasonable
conditions.
LIMITED WARRANTY
EXCEPT AS STATED EARLIER IN THIS
AGREEMENT, AND AS PROVIDED UNDER
THE HEADING “STATUTORY RIGHTS”, THE
SOFTWARE IS PROVIDED AS-IS WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED
TO, ANY IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY,
QUALITY OR FITNESS FOR A PARTICULAR
PURPOSE.
LIMITATION OF REMEDY AND DAMAGES
THE LIMITATIONS OF REMEDIES AND
DAMAGES IN THE SOFTWARE LICENSE
AGREEMENT SHALL NOT APPLY TO
PERSONAL INJURY (INCLUDING DEATH) TO
ANY PERSON CAUSED BY CREATIVE’S
NEGLIGENCE AND ARE SUBJECT TO THE
PROVISION SET OUT UNDER THE HEADING
“STATUTORY RIGHTS”.
STATUTORY RIGHTS
Irish law provides that certain conditions and
warranties may be implied in contracts for the sale
of goods and in contracts for the supply of services.
Such conditions and warranties are hereby excluded,
to the extent such exclusion, in the context of this
transaction, is lawful under Irish law. Conversely,
such conditions and warranties, insofar as they may
not be lawfully excluded, shall apply.
Accordingly nothing in this Agreement shall
prejudice any rights that you may enjoy by virtue of
Sections 12, 13, 14 or 15 of the Irish Sale of Goods
Act 1893 (as amended).
GENERAL
This Agreement is governed by the laws of the
Republic of Ireland. The local language version of
this agreement shall apply to Software acquired in
the EU. This Agreement is the entire agreement
between us, and you agree that Creative will not
have any liability for any untrue statement or
representation made by it, its agents or anyone else
(whether innocently or negligently) upon which you
relied upon entering this Agreement, unless such
untrue statement or representation was made
fraudulently.
communications. However, this notice is not a
guarantee that interference will not occur in a
particular installation. If this equipment does cause
harmful interference to radio or television reception,
which can be determined by turning the equipment
off and on, the user is encouraged to try one or more
of the following measures:
❑
Reorient or relocate the receiving antenna.
❑
Increase the distance between the equipment
and receiver.
❑
Connect the equipment to an outlet on a circuit
different from that to which the receiver is
connected.
❑
Consult the dealer or an experienced radio/TV
technician.
Safety & Regulatory Information
The following sections contain notices for various
countries:
CAUTION: This device is intended to be connected
by the user to a CSA/TUV/UL certified/listed IBM
AT or compatible personal computer in the
manufacturer’s defined operator access area. Check
the equipment operating/installation manual and/or
with the equipment manufacturer to verify/confirm
if your equipment is suitable for devices.
ATTENTION: Ce périphérique est destiné à être
connecté par l’utilisateur à un ordinateur IBM AT
certifié ou listé CSA/TUV/UL ou compatible, à
l’intérieur de la zone d'accès définie par le fabricant.
Consulter le mode d’emploi/guide d'installation et/
ou le fabricant de l’appareil pour vérifier ou
confirmer qu'il est possible de connecter d'autres
périphériques à votre sytème.
Notice for the USA
FCC Part 15: This equipment has been tested and
found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection
against harmful interference in a residential
installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may
cause harmful interference to radio
CAUTION: To comply with the limits for the Class
B digital device, pursuant to Part 15 of the FCC
Rules, this device must be installed in computer
equipment certified to comply with the Class B
limits.
All cables used to connect the computer and
peripherals must be shielded and grounded.
Operation with non-certified computers or nonshielded cables may result in interference to radio or
television reception.
Modifications
Any changes or modifications not expressly
approved by the manufacturer of this device could
void the user’s authority to operate the device.
Notice for Canada
This apparatus complies with the Class “B” limits
for radio interference as specified in the Canadian
Department of Communications Radio Interference
Regulations.
Cet appareil est conforme aux normes de CLASSE
“B” d’interférence radio tel que spécifié par le
Ministère Canadien des Communications dans les
règlements d’interférence radio.
Compliance
This product conforms to the following Council
Directive:
❑ Directive 89/336/EEC, 92/31/EEC (EMC),
73/23/EEC (LVD), (73/23/EEC), as amended
by directive 93/68/EEC.
Copyright Information for users of
Creative products
Certain Creative products are designed to assist you
in reproducing material for which you own the
copyright or are authorized to copy by the copyright
owner or by exemption in applicable law. Unless
you own the copyright or have such authorization,
you may be violating copyright law and may be
subject to payment of damages and other remedies.
If you are uncertain about your rights, you should
contact your legal advisor.
It is your responsibility when using a Creative
product to ensure there is no infringement of
applicable laws on copyright whereby the copying
of certain materials may require the prior consent of
the copyright owners. Creative disclaims any
liability with regard to any illegal use of the Creative
product and Creative shall in no event be liable with
regard to the origin of any data stored in a
compressed audio file.
You acknowledge and agree that the use of MP3
Codecs in real-time broadcasting (terrestrial,
satellite, cable or other media) or broadcasting via
Internet or other networks, such as but not limited to
intranets etc., in pay-audio or pay-on-demand
applications, is not authorised and/or licensed
(http://www.iis.fhg.de/amm/).
Declaration of Conformity
Declaration of Conformity
Declaration of Conformity
According to the FCC96 208 and ET95-19,
According to the FCC96 208 and ET95-19,
According to the FCC96 208 and ET95-19,
Manufacturer
/Importer’s Name:
Manufacturer
/Importer’s Name:
Manufacturer
/Importer’s Name:
Creative Labs, Inc.
Creative Labs, Inc.
Creative Labs, Inc.
Manufacturer
/Importer’s Address: 1901 McCarthy Boulevard
Milpitas, CA. 95035
United States
Tel: (408) 428-6600
Manufacturer
/Importer’s Address: 1901 McCarthy Boulevard
Milpitas, CA. 95035
United States
Tel: (408) 428-6600
Manufacturer
/Importer’s Address: 1901 McCarthy Boulevard
Milpitas, CA. 95035
United States
Tel: (408) 428-6600
declares under its sole responsibility that the product
declares under its sole responsibility that the product
declares under its sole responsibility that the product
Trade Name:
Creative Labs
Trade Name:
Creative Labs
Trade Name:
Creative Labs
Model Numbers:
SB0090
Model Numbers:
SB0012
Model Numbers:
SB0010/SB0010B
has been tested according to the FCC / CISPR22/85
requirement for Class B devices and found compliant with the
following standards:
has been tested according to the FCC / CISPR22/85
requirement for Class B devices and found compliant with the
following standards:
has been tested according to the FCC / CISPR22/85
requirement for Class B devices and found compliant with the
following standards:
EMI/EMC:
EMI/EMC:
EMI/EMC:
ANSI C63.4 1992, FCC Part 15 Subpart B
Complies with Canadian ICES-003 Class B.
ANSI C63.4 1992, FCC Part 15 Subpart B
Complies with Canadian ICES-003 Class B.
ANSI C63.4 1992, FCC Part 15 Subpart B
Complies with Canadian ICES-003 Class B.
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including
interference that may cause undesirable operation.
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including
interference that may cause undesirable operation.
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including
interference that may cause undesirable operation.
Ce matériel est conforme à la section 15 des régles FCC.
Son Fonctionnement est soumis aux deux conditions suivantes:
1. Le matériel ne peut étre source D’interférences et
2. Doit accepter toutes les interférences reques, Y compris
celles pouvant provoquer un fonctionnement indésirable.
Ce matériel est conforme à la section 15 des régles FCC.
Son Fonctionnement est soumis aux deux conditions suivantes:
1. Le matériel ne peut étre source D’interférences et
2. Doit accepter toutes les interférences reques, Y compris
celles pouvant provoquer un fonctionnement indésirable.
Ce matériel est conforme à la section 15 des régles FCC.
Son Fonctionnement est soumis aux deux conditions suivantes:
1. Le matériel ne peut étre source D’interférences et
2. Doit accepter toutes les interférences reques, Y compris
celles pouvant provoquer un fonctionnement indésirable.
Compliance Manager
Creative Labs, Inc.
June 25, 2001
Compliance Manager
Creative Labs, Inc.
June 25, 2001
Compliance Manager
Creative Labs, Inc.
June 25, 2001
Contents
Introduction
Welcome to high-definition digital audio entertainment.............................................................. i
What is EAX ADVANCED HD™? ............................................................................................ ii
CreativeWare ................................................................................................................................ iii
In Your Package............................................................................................................................ iii
System Requirements ................................................................................................................... iv
Getting More Information ............................................................................................................. v
More Help ...................................................................................................................................... v
Technical Support.......................................................................................................................... v
Document Conventions................................................................................................................. v
1
About the Sound Blaster Audigy Card and external Audigy Drive
What You Need........................................................................................................................................ 1-2
Your Sound Blaster Audigy Card ........................................................................................................... 1-3
Your Audigy Extension Card.................................................................................................................. 1-4
Your External Audigy Drive ................................................................................................................... 1-5
Adjusting Headphones Volume and Microphone Gain......................................................................... 1-6
Using the Audigy Drive control knobs...................................................................................... 1-6
Using Creative Surround Mixer................................................................................................. 1-7
Using a Remote Control with Your Computer....................................................................................... 1-7
2
Installing Hardware
Installation Steps ...................................................................................................................................... 2-2
Step 1: Prepare the external Audigy Drive................................................................................ 2-2
Step 2: Prepare your computer................................................................................................... 2-3
Step 3: Connect the Sound Blaster Audigy and Audigy Extension cards ............................... 2-3
Step 4: Install the Sound Blaster Audigy and Audigy Extension cards................................... 2-5
Step 5: Install the external Audigy Drive .................................................................................. 2-6
Step 6: Connect the CD-ROM/DVD-ROM drive .................................................................... 2-6
Step 7: Connect to power supply ............................................................................................... 2-7
Connecting Related Peripherals .............................................................................................................. 2-8
Connecting Speaker Systems ................................................................................................................2-10
Connecting External Consumer Devices..............................................................................................2-11
Positioning Your Speakers ....................................................................................................................2-12
3
Installing Software
Installing Drivers and Applications......................................................................................................... 3-2
Installing Ulead VideoStudio Application ................................................................................ 3-2
Uninstalling Applications ....................................................................................................................... 3-4
Reinstalling Applications......................................................................................................................... 3-4
Updating Windows 2000 (Service Pack 2)............................................................................................. 3-5
4
Sound Blaster Audigy Applications
Creative Sound Blaster Audigy Applications......................................................................................... 4-2
Creative Taskbar ...................................................................................................................................... 4-2
Creative Sound Blaster Audigy Online Quick Start (English only)...................................................... 4-3
Creative Sound Blaster Audigy Experience (English only) .................................................................. 4-3
EAX ADVANCED HD™ Gold Mine Experience (English only)....................................................... 4-3
Creative Diagnostics ................................................................................................................................ 4-3
Creative Surround Mixer ......................................................................................................................... 4-4
Creative AudioHQ ................................................................................................................................... 4-4
SoundFont Control...................................................................................................................... 4-5
Device Controls .......................................................................................................................... 4-5
Creative Keyboard...................................................................................................................... 4-5
EAX ADVANCED HD™ Control ........................................................................................... 4-5
Creative WaveStudio ............................................................................................................................... 4-6
Creative PlayCenter ................................................................................................................................. 4-6
Creative Recorder..................................................................................................................................... 4-6
Vienna SoundFont Studio........................................................................................................................ 4-6
Creative MiniDisc Center........................................................................................................................ 4-7
Creative RemoteCenter............................................................................................................................ 4-7
Creative Restore Defaults........................................................................................................................ 4-7
5
Using Applications
Multimedia Playback ............................................................................................................................... 5-2
Watching DVDs.......................................................................................................................... 5-2
Playing MP3 or WMA files ....................................................................................................... 5-3
Playing back Wave and CD Audio files.................................................................................... 5-3
Playing MIDI files ...................................................................................................................... 5-3
Creating non-General-MIDI-compliant files............................................................................. 5-3
Digital Entertainment............................................................................................................................... 5-3
Watching surround movies......................................................................................................... 5-3
Compiling personal albums........................................................................................................ 5-3
Content Creation ...................................................................................................................................... 5-4
Organizing SoundFont banks..................................................................................................... 5-4
Applying voice effects................................................................................................................ 5-4
Recording sound and effects ...................................................................................................... 5-4
Capturing and editing videos...................................................................................................... 5-4
Advanced Content Creation .................................................................................................................... 5-5
Recording multi-tracks with ASIO............................................................................................ 5-5
Creating music ............................................................................................................................ 5-5
Recording and transcribing music ............................................................................................. 5-5
Recording and editing musical instruments .............................................................................. 5-5
Recording digital audio .............................................................................................................. 5-5
Creating multiple effects ............................................................................................................ 5-6
Creating and playing back SoundFonts..................................................................................... 5-6
Internet Entertainment ............................................................................................................................. 5-6
Encoding CD songs to MP3 format........................................................................................... 5-6
Downloading and playing MP3 songs....................................................................................... 5-6
Playing MP3 songs with EAX ADVANCED HD™ ............................................................... 5-6
Mixing MP3 songs...................................................................................................................... 5-6
Gaming Reference.................................................................................................................................... 5-7
Enjoying EAX ADVANCED HD™ support ........................................................................... 5-7
Enjoying DirectSound3D support.............................................................................................. 5-7
Enjoying A3D 1.0 support ......................................................................................................... 5-7
Enjoying DOS games ................................................................................................................. 5-7
Enjoying audio presets in games................................................................................................ 5-7
Customizing environments for non-3D games ......................................................................... 5-8
A
General Specifications
Features.................................................................................................................................................... A-2
Connectivity ............................................................................................................................................ A-4
Sound Blaster Audigy card ....................................................................................................... A-4
Audigy Extension card .............................................................................................................. A-5
External Audigy Drive .............................................................................................................. A-5
B
Troubleshooting & FAQ’s
Problems Installing Software.................................................................................................................. B-2
Problems with Sound.............................................................................................................................. B-3
Problems with File Transfers on Some VIA Chipset Motherboards ................................................... B-7
Insufficient SoundFont Cache................................................................................................................ B-8
Problems With Joysticks......................................................................................................................... B-8
Problems with Multiple Audio Devices................................................................................................. B-9
Problems with Sound Blaster Live! Series or Sound Blaster PCI512 card........................................ B-11
Resolving I/O Conflicts ........................................................................................................................ B-11
Problems with Encore DVD Player (not included)............................................................................. B-12
Problems with Software DVD Player (not included).......................................................................... B-13
Problems with DV driver for Windows 98 SE/2000/Me/XP ............................................................. B-13
Problems with installing non-Creative applications............................................................................ B-14
Problems with Digital Devices............................................................................................................. B-14
C
Technical Support
Knowledgebase ....................................................................................................................................... C-1
Webchat*................................................................................................................................................. C-2
eMail†...................................................................................................................................................... C-2
Telephone*† .......................................................................................................................................... C-2
Download Drivers# ................................................................................................................................ C-2
Download Manuals ................................................................................................................................ C-2
If You Have a Problem........................................................................................................................... C-3
Returning a product for repair................................................................................................... C-4
Operating Hours...................................................................................................................................... C-4
Limited Warranty.................................................................................................................................... C-5
Creative European Contact Centre
Introduction
Introduction
Welcome to highdefinition digital
audio entertainment
Thank you for purchasing Sound Blaster Audigy Platinum eX, which consists of the Sound Blaster Audigy
card, Audigy Extension card, the external Audigy Drive and the IR remote control. It is the most complete
high-definition digital audio entertainment solution available.
With the onboard 24-bit Analog-to-Digital Converter (ADC) and Digital-to-Analog Converter (DAC),
Sound Blaster Audigy Platinum eX delivers high-definition sound of astounding quality with 96 kHz
SPDIF support. The Sound Blaster Audigy card, with its Audigy processor, is four times as powerful as
its nearest competitor. This enables awesome EAX ADVANCED HD™ technologies for your games and
music listening experience.
The external Audigy Drive is designed for your convenience. You can place it away from the computer
and nearer to your work area. On its front panel, you can plug in your microphone and headphones, and
adjust the gain/volume. The external Audigy Drive also provides Creative SB1394, MIDI, and digital
connectors for your audio/video recording and content authoring purposes. The SB1394 port provides
easy high-speed connectivity to portable digital audio players, external
CD-RW drives and other IEEE 1394 compatible devices like DV Camcorders, printers, scanners and
digital still cameras.
In addition, the external Audigy Drive can be used with an IR remote control. The infrared receiver on the
external Audigy Drive lets you control your computer and perform tasks (such as playing audio CDs and
video CDs) up to a distance of four metres.
Combine Sound Blaster Audigy Platinum eX with a rich software bundle and you get endless hours of fun.
Introduction i
What is EAX
ADVANCED HD™?
EAX ADVANCED HD™ technology delivers advanced audio functionality and performance, adding
sophisticated audio processing capabilities, interactive and high-definition sound to digital entertainment.
EAX ADVANCED HD™ technologies are implemented across a range of audio hardware solutions,
system software, application software, and application programming interfaces (APIs) from Creative.
With EAX ADVANCED HD™ technology-enabled products, you can shape and customize your audio
experience. EAX ADVANCED HD™ technology also offers advanced audio capabilities for music
composition and sound design. EAX ADVANCED HD™ technology is redefining the audio experience.
Driven by a new and improved Digital Signal Processing engine, Sound Blaster Audigy offers twice the
effects processing power of Sound Blaster Live!, giving you even more realism in gaming, music, and
movies. Sound Blaster Audigy delivers superior audio fidelity and sophisticated reverb effects for an
unsurpassed digital entertainment experience. Additionally, advanced new algorithms offer powerful 3D
localization effects for all speaker configurations.
In games, experience multiple audio effects, each positioned in 3D. Enjoy Dolby Digital 5.1 audio with
your movies. Record and enjoy your favorite MP3 songs with a “concert hall”, “jazz club” or other
environment effect. Jam with your guitar, adding EAX ADVANCED HD™ effects like overdrive and
distortion to your sound...or plug in a microphone and morph your voice into something wild! You’ll be
amazed at the difference EAX ADVANCED HD™ makes.
EAX ADVANCED HD™ technologies add interactive, high-definition, high-fidelity audio to Sound
Blaster Audigy. With double the EAX ADVANCED HD™ audio processing power, 3D positional audio
technology, audio environment effects, 5.1 analog and digital sound, and SoundFont digital instrument
libraries, sonic superiority in gaming, music, and movies is assured.
Introduction ii
CreativeWare
CreativeWare is a post-purchase programme that adds new features, enhancements and additional
functionality to Creative’s upgradeable products. With CreativeWare, you can always be sure of having
the best digital entertainment experience because:
- You can easily upgrade your Sound Blaster Audigy card with the latest features, device drivers, and
applications.
- You can personalize the functions on your Sound Blaster Audigy card.
In Your Package
The following items are included in your package:
❑ Sound Blaster Audigy card
❑ Audigy Extension card
❑ External Sound Blaster Audigy Drive and IR remote control
❑ Internal SB1394 cable
❑ Audigy Extension cable
❑ AUD_EXT/Joystick cable
❑ Digital CD audio cable
❑ Power splitter cable
❑ Mini-DIN-to-standard-DIN adapter
❑ 4 rubber feet
❑ 2 non-alkaline AAA batteries (twin pack) for the IR remote control
❑ Sound Blaster Audigy Installation CD
❑ Applications CDs
❑ Quick Start leaflet
❑ SB1394 cable for connecting your digital video camera
The items listed here may differ
for certain countries.
Introduction iii
System
Requirements
Sound Blaster Audigy
card and external
Audigy Drive
❑ Genuine Intel® Pentium® 266 MHz, AMD® K6 300 MHz or faster processor
❑ Intel, AMD or 100% compatible motherboard chipset
❑ Windows 98 Second Edition (SE), Windows Millennium Edition (Me), Windows 2000 or
Windows XP
❑ 64 MB RAM (128 MB highly recommended)
❑ 600 MB of free hard disk space
❑ Available PCI 2.1 compliant slot for the Sound Blaster Audigy card
❑ Available adjacent slot for the Audigy Extension card
❑ Headphones or amplified speakers (available separately)
❑ CD-ROM drive installed
SB1394 applications,
games and DVD
viewing
❑ Genuine Intel Pentium II 350 MHz, MMX or AMD 450 MHz processor/3DNow! for SB1394
applications or games
❑ SB1394 (works only on Windows 98 SE, Windows Me, Windows 2000 or Windows XP)
❑ 128 MB RAM for digital video (DV) capture and editing recommended, Ultra DMA hard disk with 1
GB workspace (ATA-100, 7,200 rpm type and 6 GB recommended) for DV applications
❑ Games: 128 MB RAM recommended, 3D graphics accelerator with at least 8 MB of texture RAM,
available 300–500 MB of free hard disk space
❑ DVD: At least second generation DVD-ROM drive with these recommended soft-DVD players:
InterVideo’s WinDVD 2000 or CyberLink’s PowerDVD 3.0 and above
❑ Internet Radio: Requires at least a 56 kbps modem and an active Internet connection to run the
application.
Other applications may have higher system requirements or may require a microphone. Refer to the
individual application’s online Help for details.
Introduction iv
Getting More
Information
Refer to the Sound Blaster Audigy Online Quick Start and the various online Help files for detailed
information on Creative applications. The Sound Blaster Audigy Experience, an online demo, gives you
an interactive introduction to Sound Blaster Audigy and demonstrates the card’s capabilities.
More Help
View the contents of the Sound Blaster Audigy Installation CD for additional demonstrations, libraries and
other software. Visit the www.europe.creative.com site for the latest Sound Blaster news and products.
The site also includes information on making purchases, technical help, and CreativeWare updates.
Technical Support
Visit www.europe.creative.com/support/kb for general help.
Document
Conventions
The following typographical conventions are used throughout this manual:
The notepad icon indicates information that is of particular importance and
should be considered before continuing.
The alarm clock designates a caution or warning that can help you avoid
situations involving risk.
The warning sign indicates that failure to adhere to directions may result in
bodily harm or life-threatening situations.
Introduction v
About the Sound Blaster Audigy Card and
external Audigy Drive
1
This chapter gets you ready to install the Sound Blaster Audigy hardware
Audigy card and the connectivity of the card.
About the Sound Blaster Audigy Card and external Audigy Drive
What You Need
Before you begin installation, be sure that you have these:
External Audigy Drive
In addition, you will also need
an available PCI slot and another
adjacent available slot on your
computer.
Sound Blaster Audigy card
Audigy Extension card
SB1394 Digital Video cable
AUD_EXT/Joystick cable
Power supply splitter cable
Digital CD audio cable
Rubber feet
Audigy Extension cable
Internal SB1394 cable
Philips-head screwdriver (not included)
About the Sound Blaster Audigy Card and external Audigy Drive 1-2
Your Sound
Blaster Audigy
Card
A jack is a one-hole connecting
interface whilst a connector
consists of many pins.
Your audio card has these jacks and connectors that allow you to attach a wide variety of other devices:
CD Audio connector (CD_IN)
Connects to the Analog Audio output on a CD-ROM or
DVD-ROM drive using a CD audio cable.
Telephone Answering Device connector
(TAD)
Provides a mono connection from a
standard voice modem, and transmits
microphone signals to the modem.
Analog/Digital Out jack
6-channel or compressed AC-3 SPDIF
output for connection to external digital
devices or digital speaker systems.
Also supports Center and Subwoofer
analog channels for connection to 5.1
analog speaker systems.
Line In jack (LIN_IN)
Connects to an external device
(such as a cassette, DAT or MiniDisc
player).
In Analog mode, Line Out and
Rear Out jacks can be used
simultaneously for 4.1 channel
speaker systems. The Analog/
Digital Out jack can be used for
the Center and Subwoofer (LFE)
channels for 5.1 speaker
systems.
Microphone In jack (MIC_IN)
Connects to an external microphone
for voice input.
Line Out jack (LIN_OUT1)
Connects to powered speakers or an
external amplifier for audio output. Also
supports headphones.
Rear Out jack (LIN_OUT2)
Connects to powered speakers or an
external amplifier for audio output.
Figure 1-1:
AUX In connector (AUX_IN)
Connects to internal audio sources such as TV
Tuner, MPEG, or other similar cards.
Internal SB1394 port
Connects to J2 on the Audigy Extension card.
CD SPDIF connector (CD_SPDIF)
Connects to the SPDIF (Digital Audio)
output (where available) on a CD-ROM or
DVD-ROM drive.
Joystick/MIDI connector
(JOYSTICK)
Connects to the AUD_EXT/Joystick
header on the Audigy Extension
card.
Audio Extension (Digital I/O)
connector (AUD_EXT)
Connects to the external Audigy Drive
or Digital I/O card.
Warning: This is not an IDE interface.
Do not connect it to your IDE devices.
SB1394 port (SB1394)
Connects to an IEEE1394 compatible external device
(such as a digital video camcorder, digital still camera,
printer or scanner).
Jacks, connectors and ports on the Sound Blaster Audigy card.
About the Sound Blaster Audigy Card and external Audigy Drive 1-3
Your Audigy
Extension Card
Your Audigy Extension card has these ports and connectors that allow you to attach other devices:
Internal SB1394 port
Connects to the Internal SB1394
connector on the Sound Blaster
Audigy card.
Power supply connector
Connects to the power splitter cable
for connection to the system power
supply unit.
SB1394 Extension port
Connects to the 6-pin SB1394 connector
on the Audigy Extension cable.
Also connects to an IEEE1394 compatible
external device (such as a digital video
camcorder, digital still camera, printer or
scanner).
Audio Extension/Joystick header
Connects to the AUD_EXT and Joystick
connectors on the Sound Blaster Audigy
card.
Audigy Extension connector
Connects to the 44-pin DB connector
on the Audigy Extension cable.
Figure 1-2:
Connectors and ports on the Audigy Extension card.
About the Sound Blaster Audigy Card and external Audigy Drive 1-4
Your External
Audigy Drive
• To connect your existing
computer headphones and
microphone to the external
Audigy Drive, use a 3.5 mm
minijack to ¼” jack adapter.
• Set the gain level of the Mic In
2 jack to the minimum before
connecting or turning on a
microphone, especially if you
are using headphones.
The front panel of your external Audigy Drive has these jacks, connectors and controls:
RCA Auxiliary In jacks
Connects to consumer equipment such as VCRs, TVs
and CD players, via RCA Auxiliary outputs.
Infrared Receiver
Optical SPDIF In/Out connectors
Lets you control your computer using the IR
Connects to digital audio devices such as
remote control.
DAT and MiniDisc recorders, via optical input/
output.
MIDI In/Out connectors
Connects to MIDI devices using the
Mini DIN-to-Standard DIN adapter
provided.
RCA SPDIF In/Out jacks
Connects to digital audio
devices such as DAT and
MiniDisc recorders, via RCA
input/output.
¼” Headphones jack
Connects to a pair of high-quality
headphones.
Line In 2/Mic In 2 selector knob(Microphone
Gain Control)
To switch to Line In 2, turn the knob counter
clockwise over the Line In 2/Mic In 2 separator mark
until you hear a “click” sound. To switch back to Mic
In 2, turn the knob clockwise over the separator
mark until you hear a “click” sound. To control the
microphone gain, continue to turn clockwise. See
“Adjusting Headphones Volume and Microphone
Gain” on page 1-6.
Headphones Volume control knob
Controls the headphones output volume. See
“Adjusting Headphones Volume and
Microphone Gain” on page 1-6.
¼” Line In 2/Mic In 2 jack
Connects to high-quality dynamic
microphones or audio devices such as
electric guitars and DAT or MiniDisc players.
SB1394 connector
Connects to IEEE1394
compatible devices.
Line In 2/Mic In 2
separator mark
Figure 1-3: Jacks, connectors and controls on the external Audigy Drive.
About the Sound Blaster Audigy Card and external Audigy Drive 1-5
Adjusting
Headphones
Volume and
Microphone
Gain
You can adjust the headphones volume and microphone gain in two ways.
Using the Audigy
Drive control knobs
On the front panel of the external Audigy Drive, turn the respective control knob:
❑ Counterclockwise to decrease the headphones volume or microphone gain.
❑ Clockwise to increase the headphones volume or microphone gain.
About the Sound Blaster Audigy Card and external Audigy Drive 1-6
Using Creative
Surround Mixer
To install Surround Mixer and
other applications, see
“Installing Drivers and
Applications” on page 3-2.
• For best effects, set the
headphones volume and
microphone gain levels to
75% in Surround Mixer, and
then use the external Audigy
Drive’s control knobs to
make further adjustments.
• If you set the headphones
volume or microphone gain
levels to 0%, or mute them in
Surround Mixer, you will
hear no sound if the external
Audigy Drive’s control knobs
are set to the maximum.
Using a Remote
Control with
Your Computer
To adjust headphones volume:
1. Click Start -> Programs -> Creative -> Sound Blaster Audigy -> Surround Mixer.
2. On the lower half of Surround Mixer, make sure that the Mute check box under the Volume slider is
clear. Otherwise, click the check box.
3. Drag the Volume slider left or right to adjust the headphones volume.
To adjust microphone gain:
1. Click Start -> Programs -> Creative -> Sound Blaster Audigy -> Surround Mixer.
2. On the lower half of Surround Mixer, click an audio input source button with a down arrow, and then
select Line In 2/Microphone 2.
3. Make sure the check box below the Line in 2/Microphone 2 slider is cleared. If not, click it to clear
the check box. This will unmute the audio input source.
4. Drag the volume slider up or down to adjust the microphone gain.
The external Audigy Drive has an infrared receiver for the remote control. This remote control lets you
operate your computer from the comfort of your sofa or bed up to a distance of 4 metres. For details, refer
to the RemoteCenter Online Help.
About the Sound Blaster Audigy Card and external Audigy Drive 1-7
2
Installing Hardware
This chapter tells you how to install the Sound Blaster Audigy Platinum
eX hardware.
Installing Hardware
Installation Steps
Step 1: Prepare the
external Audigy
Drive
1. Stick the four rubber feet to the underside in each corner of the external Audigy Drive as shown in
Figure 2-1.
2. Place the external Audigy Drive near your computer.
Turn off the main power supply
and disconnect your computer’s
power cord. Systems using an
ATX power supply unit with soft
power off may still be powering
the PCI slot. This can damage
your audio card when it is
inserted into the slot.
The rubber feet may differ in
some countries.
Figure 2-1: Sticking rubber feet
Installing Hardware 2-2
Step 2: Prepare your
computer
Remove any existing audio card
or disable the onboard audio.
For more information, see
“Problems with Multiple Audio
Devices” on page B-9.
Step 3: Connect the
Sound Blaster
Audigy and Audigy
Extension cards
1. Turn off your computer and all peripheral devices.
2. Touch a metal plate on your computer to ground yourself
and to discharge any static electricity, and then unplug the
power cord from the wall outlet.
3. Remove the computer cover.
4. Remove the metal brackets from two adjacent unused PCI
slots as shown in Figure 2-2. Put the screws aside for use
later.
metal brackets
PCI slots
ISA slots
Figure 2-2: Removing metal plates
1. Using the AUD_EXT/Joystick cable and internal SB1394 cable, connect the cards as shown in Figure
2-3.
Installing Hardware 2-3
2. Connect the power splitter cable to the Audigy Extension card.
Black triangle on the cable*
J4
J3
Internal SB1394
cable
Red-colored
wire*
Sound Blaster Audigy card
1
2
To system power
supply unit
1
Power splitter cable
J2
AUD_EXT/Joystick cable
Audigy Extension card
*Alignment markers to assist you in
installing the hardware
Figure 2-3: Connecting the Sound Blaster Audigy and Audigy Extension cards.
Installing Hardware 2-4
Step 4: Install the
Sound Blaster
Audigy and Audigy
Extension cards
Do not force the audio card into the
slot. Make sure that the gold finger
PCI connector on the Sound Blaster
Audigy card is aligned with the PCI
bus connector on the motherboard
before you insert the card into the
PCI expansion slot.
If it does not fit properly, gently
remove it and try again.
1. Align the Sound Blaster Audigy card with the PCI slot and
press the card gently but firmly into the slot as shown in
Figure 2-4.
2. Align the Audigy Extension card with an adjacent free slot.
2
Unused brackets
1
PCI slot
ISA slot
Figure 2-4: Aligning the cards against the slots.
3. Secure the Audigy Extension card with one of the screws
you had placed aside earlier as shown in Figure 2-5.
4. Secure the Sound Blaster Audigy card with the other screw.
5. Connect the power splitter cable from the Audigy Extension
card to the system power supply unit.
3
4
Fasten the cards and
brackets with screws.
Figure 2-5: Securing the cards to the slots.
Installing Hardware 2-5
Step 5: Install the
external Audigy
Drive
1. Attach the SB1394 connector on the Audigy Extension cable
to the SB1394 Extension ports on the Audigy Extension card
and external Audigy Drive as shown in Figure 2-6.
2. Attach the 44-pin DB connector on the Audigy Extension
cable to the Audigy Extension connectors on the Audigy
Extension card and External Audigy Drive.
3. If you are installing a joystick or a MIDI device, connect the
Joystick/MIDI connector on the Audigy Extension cable to
the device.
Audigy Extension card
1
2
3
Rear panel of external
Audigy Drive
1
2
Figure 2-6: Connecting the cables to the externa
Audigy Drive.
Step 6: Connect the
CD-ROM/DVDROM drive
For analog CD audio output:
connect the Analog CD audio cable (not included) from the
Analog Audio connector on your CD-ROM/DVD-ROM drive
to the CD_IN connector on the Sound Blaster Audigy card as
shown in Figure 2-7.
CD-ROM/DVD-ROM drive
1
OR
2
For digital CD audio output:
If the Sound Blaster Audigy
card is connected to both the CD
SPDIF and CD Audio
connectors on a CD-ROM or
DVD-ROM drive, do not enable
the CD Audio and CD Digital
options at the same time in
Surround Mixer.
connect the Digital CD audio cable from the Digital Audio
connector on your CD-ROM/DVD-ROM drive to the
CD_SPDIF connector on the Sound Blaster Audigy card.
Sound Blaster Audigy card
Figure 2-7: Connecting CD-ROM/DVD-ROM
drives.
Installing Hardware 2-6
Step 7: Connect to
power supply
1. Replace the computer cover.
2. Plug the power cord back into the wall outlet, and turn on the computer.
To connect your Sound Blaster Audigy and Audigy Extension cards to other devices, see “Connecting
Related Peripherals” on page 2-8.
If the Audigy Extension cable is
too long, coil it.
To install drivers and software, refer to “Installing Drivers and Applications” on page 3-2.
Installing Hardware 2-7
Connecting
Related
Peripherals
Sound Blaster Audigy Platinum eX will give you endless hours of listening pleasure. Figure 2-8 shows
you how to connect related peripherals to your Sound Blaster Audigy Platinum eX to optimize your
enjoyment.
Analog/Digital Out jack
Analog Mode (default): Connects to Center and Subwoofer channels.
Digital Mode: Connects to digital speakers*, MiniDisc or DAT via minijack-to-DIN cable.
CD-ROM/DVD-ROM drive
For instructions on how to switch between digital and analog modes, refer to topic
“Digital Output Only” of the Creative Surround Mixer online Help.
Analog CD audio cable
Cassette or CD
player, synthesizer,
etc.
Digital CD audio cable
Line-out
Microphone
Connects to analog front and rear inputs of speakers.**
Line Out + Rear Out: Connects to 4-channel speakers**
Line Out: Connects to 2-channel speakers and headphones
Line In
Mic In
Line Out
Rear Out
SB1394 port
Sound Blaster Audigy card
Connects to network games and IEEE
1394 compatible devices such as the
IEEE 1394 Creative digital audio player,
DV camcorder, WebCam and digital
camera.
*For example,
Creative InspireTM
5.1 Digital Speakers.
Audigy Extension card
**For example, 4channel Creative or
Cambridge
SoundWorks analog
speaker systems
Connects to the external Audigy Drive. See “Connecting Speaker
Systems” on page 2-10 for more details.
Game pad
Figure 2-8: Connecting Sound Blaster Audigy Platinum eX to other devices.
Installing Hardware 2-8
Recording and Content Authoring
with external Audigy Drive
Connecting IEEE 1394
compatible devices
with SB1394 connector
Digital devices such as
DAT recorders
Watching DVD Movies
with Creative SoftPC-DVD and Creative or
Cambridge SoundWorks line of speaker
systems
MiniDisc
player
Creative or Cambridge SoundWorks line
of speaker systems
Analog devices such as CD or
tape players
Digital video
camcorder
External Audigy Drive
Dolby Digital
(AC-3)
SPDIF In
IEEE 1394
hard disk
Digital
DIN
via Mini-DIN-tostandard-DIN
adapter
CD-RW drive
Headphones
Microphone /
Line In
MIDI devices such
as MIDI keyboards
IEEE 1394
Jukebox
Figure 2-9: Connecting peripherals to the external Audigy Drive.
Installing Hardware 2-9
Connecting
Speaker Systems
If you are playing games in
Windows 98 SE MS-DOS mode
(pure DOS mode), you must:
• Make sure the CD Audio
connector on the Sound Blaster
Audigy card and the Analog
Audio connector on the CDROM or DVD-ROM drive are
connected.
• In addition, if you get distorted
sound, do not connect the CD
SPDIF connector on the Sound
Blaster Audigy card to the
Digital Audio connector on the
CD-ROM or DVD-ROM drive.
For instructions on how to switch between digital and analog modes, refer to topic “Digital Output Only”
of the Creative Surround Mixer Online Help.
If you have a 5.1 channel speaker system, you can upmix your stereo sources (such as CD Audio, MP3,
WMA, MIDI and Wave) to 5.1 channels by using the Creative Multi Speaker Surround (CMSS)
technology. To upmix, you need to enable CMSS feature in PlayCenter. Refer to the PlayCenter
Online Help.
Playing Games and Music, and
Watching Movies
with 4.1 or 5.1 Digital Speaker
System of Creative or Cambridge
SoundWorks
Analog Line
and Rear
Inputs
Analog/Digital Out jack
Minijack-toDIN cable
Digital
DIN
Line Out
Rear Out
SB1394 port
Playing Games and Music, and
Watching Movies
with an analog 5.1 channel
speaker system*
5.1 Channel Analog
Speaker System*
*For example,
Creative Inspire 5.1
Analog Speakers
Connects to
the Audigy
Extension
card
Sound Blaster Audigy card
Triple stereo
audio cable
Analog Front,
Rear and
Center/Sub
Inputs
Figure 2-10: Connecting speaker systems to the Sound Blaster Audigy card.
Installing Hardware 2-10
Connecting
External
Consumer
Devices
Dolby Digital Decoder/Amplifier
Analog/Digital Out jack
3.5mm(mono)-toRCA cable
Dolby Digital (AC-3)
SPDIF In
Connects to
the Audigy
Extension
card.
Line Out
Rear Out
Sound Blaster Audigy card
Discrete 6-channel Amplifier
3 pairs of 3.5 mm
(stereo)-to-RCA
cable
Analog Front,
Rear and
Center/ Sub
Inputs
Tip : Left / Center channel
Ring : Right / Subwoofer channel
Additional information for advanced users:
For connection to Center and Subwoofer
channels using a 3.5mm (stereo)-to-RCA
cable, connect the white RCA jack to the
Center input and the red RCA jack to the
Subwoofer input of the amplifier.
Figure 2-11: Connecting external consumer electronic devices to the Sound Blaster Audigy card.
Installing Hardware 2-11
Positioning Your
Speakers
If you are using four speakers, place them so that they form the
corners of a square with you exactly in the center (Figure 2-12)
and that they are angled toward you. Be sure that the computer
monitor is not blocking the path of your front speakers. You
may want to adjust the relative positions of the speakers until
you get the audio experience you like best. If you have a
subwoofer, place the unit in a corner of the room for the best
bass experience.
Subwoofer
Center
Center
speaker
Front right
speaker
Front left
speaker
You
Rear left
speaker
Rear right
speaker
Figure 2-12: Recommended speaker positions.
Installing Hardware 2-12
3
Installing Software
This chapter tells you how to install the Sound Blaster Audigy Platinum
eX software.
Installing Software
Installing Drivers
and Applications
During the installation process,
Windows 98 SE users may be
prompted to insert the
Windows 98 SE installation CD
into the CD-ROM drive. Insert
the installation CD into the CDROM drive and then click the
OK button.
Installing Ulead
VideoStudio
Application
You need to install device drivers and applications to use Sound Blaster Audigy Platinum eX. To install
these drivers and the bundled applications, use the following instructions. The instructions are applicable
to all supported Windows operating systems.
1. After you have installed the Sound Blaster Audigy card, Audigy Extension card, and external Audigy
Drive, turn on your computer. Windows automatically detects the audio card and device drivers.
2. When prompted for the audio drivers, click the Cancel button.
3. Insert the Sound Blaster Audigy installation CD into your CD-ROM drive.
The disc supports Windows AutoPlay mode and starts running automatically. If not, you need to enable
your CD-ROM drive’s auto-insert notification feature. For more details, see “Problems Installing
Software” on page B-2.
4. Follow the instructions on the screen to complete the installation.
5. When prompted, restart your system.
Refer to the section which applies to your Windows operating system.
Installing Software 3-2
Windows 98 Second
Edition
1.
2.
3.
4.
5.
6.
7.
8.
Connect your digital video (DV) camcorder to the Sound Blaster Audigy card and turn it on.
If prompted, insert the Windows 98 SE CD into the CD-ROM drive and click the OK button.
If a Version Conflict message appears, click the Yes button to continue the installation.
Insert the Ulead VideoStudio installation CD into your CD-ROM drive.
Follow the instructions on the screen to complete the setup.
If prompted, click the Yes button to let the setup program detect the MS DV drivers.
If prompted to install the Windows 98/98 Second Edition Qxxxxxx Update, click the Yes button.
When prompted, restart your system.
Windows Me
1.
2.
3.
4.
5.
6.
Connect your digital video (DV) camcorder to the Sound Blaster Audigy card and turn it on.
If prompted, insert the Windows Me CD into the CD-ROM drive and click the OK button.
Insert the Ulead VideoStudio installation CD into your CD-ROM drive.
Follow the instructions on the screen to complete the setup.
If prompted, click the Yes button to let the setup program detect the MS DV drivers.
When prompted, restart your system.
Windows 2000
1.
2.
3.
4.
Connect your digital video (DV) camcorder to the Sound Blaster Audigy card and turn it on.
Insert the Ulead VideoStudio installation CD into your CD-ROM drive.
If prompted, click the Yes button to let the setup program detect the MS DV drivers.
When prompted, restart the system.
In Windows 98 SE, Windows
Me and Windows 2000, to verify
that the driver was installed
successfully, click Start ->
Settings -> Control Panel.
Double-click the System icon.
Click the Device Manager tab
and double-click Sound, video
and game controllers. You
should see a list of Creative
devices.
Installing Software 3-3
Uninstalling
Applications
You may at times need to uninstall and then reinstall the applications to correct problems, change
configurations, or make version upgrades. The following instructions tell you how to uninstall the
applications in all Windows operating systems.
1. Insert the Sound Blaster Audigy Installation CD into your CD-ROM drive.
The disc supports Windows AutoPlay mode and starts running automatically. If not, see “Problems
Installing Software” on page B-2.
2. Close all audio card applications. Applications that are still running during the uninstallation will not
be removed.
3. Click Start -> Settings -> Control Panel.
4. Double-click the Add/Remove Programs icon.
5. Click the Install/Uninstall tab and select Sound Blaster Audigy.
Click the Add/Remove button.
6. When the InstallShield Wizard dialog box appears, click the check boxes of the items that you want
to uninstall to clear them.
The selected applications will be uninstalled.
7. Click the Next button.
8. If prompted, restart your computer.
Reinstalling
Applications
You may want to reinstall the applications in the event of driver corruption.
1. Insert the Sound Blaster Audigy Installation CD into your CD-ROM drive.
The disc supports Windows AutoPlay mode and starts running automatically. If not, see “Problems
Installing Software” on page B-2.
2. Click Start -> Settings -> Control Panel.
3. Double-click the Add/Remove Programs icon.
4. Click the Install/Uninstall tab and select Sound Blaster Audigy.
Click the Add/Remove button.
5. When the InstallShield Wizard dialog box appears, click the Repair option to select it.
This option reinstalls all the applications installed previously.
Installing Software 3-4
6. Follow the instructions on the screen to complete the installation of the applications.
Updating
Windows 2000
(Service Pack 2)
Windows 2000 now provides better support for AC-3 SPDIF output (non-PCM through waveOut) for
software DVD viewing. Click the website address below to go to Microsoft’s Windows 2000 web site to
download the Windows 2000 Service Pack 2 to enjoy this support and to fix other issues in the Windows
2000 OS.
http://microsoft.com//windows2000/default.asp
Installing Software 3-5
4
Sound Blaster Audigy Applications
This chapter tells you how to get the most out of your Sound Blaster
Audigy.
Sound Blaster Audigy Applications
Creative Sound
Blaster Audigy
Applications
The applications included with
Sound Blaster Audigy may differ
from the ones described here.
Sound Blaster Audigy also comes
with third party applications.
Creative Taskbar
Sound Blaster Audigy is supported by a full range of applications to help you get the most from your
audio card. The following software is most important to the operation of your audio card:
❑ Creative Taskbar
❑ Creative Sound Blaster Audigy Online Quick Start (English only)
❑ Creative Sound Blaster Audigy Experience (English only)
❑ EAX ADVANCED HD™ Gold Mine Experience (English only)
❑ Creative Diagnostics
❑ Creative Surround Mixer
❑ Creative AudioHQ
❑ Creative WaveStudio
❑ Creative PlayCenter
❑ Creative Recorder
❑ Vienna SoundFont Studio
❑ Creative MiniDisc Center
❑ Creative RemoteCenter
❑ Creative Restore Defaults
Creative Taskbar is an application that allows you to perform tasks with your audio card easily and
quickly. Just select a task and everything is done for you — the necessary applications are started and
your mixer and effects settings are configured automatically.
Creative Taskbar also comes with Creative TaskGuide, which provides tips and useful links related to the
selected task.
For more information and usage details on Creative Taskbar, refer to its Online Help.
Sound Blaster Audigy Applications 4-2
Creative Sound
Blaster Audigy
Online Quick
Start
(English only)
Creative Sound
Blaster Audigy
Experience
(English only)
This is a good starting point from which you can learn about Sound Blaster Audigy. The online Quick Start
consists of several interactive and informative demos that feature different aspects of Sound Blaster
Audigy, like experiencing digital music and digital gaming, watching movies, connecting speakers and
performing tasks.
Use the Creative Sound Blaster Audigy Experience to feel Sound Blaster Audigy’s awesome gaming,
music listening and home studio capabilities. You will experience the advantage of multi-environment
audio processing, dynamic EAX ADVANCED HD™ effects, high-quality surround output and EAX
ADVANCED HD™-enhanced home theatre quality audio.
EAX
ADVANCED
HD™ Gold Mine
Experience
(English only)
Run this demonstration, which is set in a gold mine, and experience EAX ADVANCED HD™
technologies such as Environment Panning, Environment Reflection and Environment Morphing.
Compare the scenes with and without EAX ADVANCED HD™, and understand why more game
developers are using EAX ADVANCED HD™ technologies for the best gaming experience.
Creative
Diagnostics
Use Creative Diagnostics to quickly test your audio card’s Wave, MIDI or CD Audio playback capability,
and speaker outputs. For more information and usage details on Creative Diagnostics, refer to its Online
Help.
Sound Blaster Audigy Applications 4-3
Creative
Surround Mixer
To restore Surround Mixer to its
original settings, click Start ->
Programs-> Creative -> Sound
Blaster Audigy -> Creative
Restore Defaults.
Creative Surround Mixer is the main application to use for the following tasks:
❑ Testing speakers
❑ Applying EAX ADVANCED HD™-enabled audio effects
❑ Mixing sounds from various audio input sources
❑ Setting audio effects
Surround Mixer has two modes. Click the Basic Mode or Advanced Mode button to switch between the
two modes:
In basic mode, the Mixer panel is displayed. You can:
❑ mix sounds from various audio input sources when playing or recording
❑ control volume, bass, treble, balance and fade
In advanced mode, the Surround Mixer and Mixer panels are displayed. In Surround Mixer, you can:
❑ select audio effects
❑ specify the speaker output
❑ perform a speaker test
For more information and usage details on Creative Surround Mixer, refer to its Online Help.
Creative
AudioHQ
AudioHQ is Creative's audio software control center.
The AudioHQ interface has the standard look and feel of the Windows Control Panel. It contains several
control applets that allow you to view, audition or set up the audio properties of one or more audio
devices on your computer.
As in Control Panel, you can view AudioHQ's control applets in the main window as large icons, small
icons, list items or detailed list items. You can also select all or invert the selection when you are in the
Applet view. The number of items in the main window, however, varies with the control applet or device
selected. The By Audio Device view shows only the control applets supported by the selected device.
The Applet view shows only the audio devices that support the selected applet.
For more information and usage details on Creative AudioHQ, refer to its Online Help.
Sound Blaster Audigy Applications 4-4
SoundFont Control
SoundFont Control allows you to configure MIDI banks with SoundFont, DLS, Wave and instrument
files, as well as set the caching algorithm and space.
For more information and usage details on SoundFont Control, refer to its Online Help.
Device Controls
Device Controls lets you configure various features of your audio devices. Device controls also allows you
to select the sampling rate of your SPDIF output and enable the SPDIF Bypass feature for your digital
inputs and outputs.
For more information and usage details on Device Controls, refer to its Online Help.
Creative Keyboard
Creative Keyboard is a virtual keyboard that allows you to audition or play musical notes produced
through MIDI devices. To edit the sound, use Vienna SoundFont Studio or another sound editor.
MIDI Input
You can use external MIDI input devices to audition your MIDI banks and instruments. First, connect a
MIDI input device to your audio card and then select that device in Creative Keyboard.
EAX ADVANCED
HD™ Control
EAX ADVANCED HD™ Control allows you to configure the Sound Blaster Audigy processor’s effects
engine.
It allows you to specify in detail the components that make up an audio effect.
It promises to deliver sounds that are so life-like, you can almost see them! It is the computer industry's
first system to recreate and deliver real-world, interactive audio experiences in games, music, and other
audio applications. These audio effects take your computer beyond home-theatre quality, immersing you
in sound so vivid your imagination can almost "see it". The effects go beyond today's surround-sound and
3D positional audio and actually model an environment by taking into account room size, acoustic
properties, reverb, echo and many other effects that create a real-world experience.
For more information and usage details on EAX ADVANCED HD™ Control, refer to its Online Help.
Sound Blaster Audigy Applications 4-5
Creative
WaveStudio
Creative WaveStudio allows you to perform the following sound editing functions easily:
❑ Play, edit, and record 8-bit (tape quality) and 16-bit (CD quality) wave data
❑ Enhance wave data or create unique sounds with various special effects and editing operations such as
reverse, echo, mute, pan, cut, copy, and paste
❑ Open and edit several audio files at the same time
❑ Open Raw (.RAW) and MP3 (.MP3) data files
❑ For more information and usage details on Creative WaveStudio, refer to its Online Help.
Creative
PlayCenter
Creative PlayCenter is a revolutionary audio CD and digital audio (such as WAV, MP3 or WMA) player.
Besides managing your favorite digital audio files on your computer, it is also an integrated MP3/WMA
encoder for ripping audio CD tracks into compressed digital audio files. It can encode tracks many times
faster than normal play speed and up to 320 kbps (for MP3).
For more information and usage details on Creative PlayCenter, refer to its Online Help.
Note: Audio files that are secured through Microsoft’s Digital Rights Management (DRM) technology
can only be played back on an MS DRM supported audio player such as Creative PlayCenter. For
security against unauthorized duplication, Microsoft has advised the disabling of any digital or SPDIF
output from the audio card. During playback of the protected files, Sound Blaster Audigy will disable
its digital output including the SPDIF output from the Audigy Drive.
Creative
Recorder
Recorder allows you to record sounds or music from various input sources like the microphone or Audio
CD, and save them as Wave (.WAV) files. For more information and usage details on Creative Recorder,
refer to its Online Help.
Vienna
SoundFont
Studio
If you are new to desktop music, Vienna SoundFont Studio is just what you need to produce your first
masterpiece. This is a professional sampler that allows you to create sounds (saved as SoundFont banks),
and edit them in any way you wish! If you are already familiar with Vienna SoundFont Studio, you will
be glad to know that this latest version (Version 2.3) makes creating SoundFont banks easier than ever.
Now, you can
❑ Double-click a sample and the assigned Wave editor will automatically be started.
Sound Blaster Audigy Applications 4-6
❑ Assign up to four MIDI controller bars to send real time controller messages to your MIDI synthesizer.
If you are a beginner, start by plugging a microphone into your Sound Blaster Audigy card, and sampling
your voice. With Vienna SoundFont Studio you can create an instrument and place the sample to allow
you to pitch-shift your voice up and down the keyboard. Next, you can try to apply an articulation effect
like Filter, to change your voice. Once you discover the power of SoundFont technology, you will be
amazed at the sound design possibilities available.
For more information and usage details on Vienna SoundFont Studio, refer to its Online Help.
Creative
MiniDisc Center
Creative MiniDisc Center allows you to play back known audio format or compact discs for recording to
digital recorders such as DAT players, especially for MiniDisc (MD) recorders.
Creative
RemoteCenter
Creative RemoteCenter converts your computer into an entertainment system, which you can control
from the comfort of your bed or sofa. With the remote control and RemoteCenter Player, a simple but
powerful multimedia player, you can play audio and video CDs on your computer from a distance. You
no longer need to be directly in front of your computer to select or change tracks because the remote
center system comes with On-Screen Display (OSD), which makes the commands or functions available,
viewable from a distance of 4 metres. RemoteCenter also allows you to start and control your favorite
Windows applications.
With MiniDisc Center, you can:
❑ create an album of your favorite songs, each of which may be in a different audio format
❑ insert a preset period of silence automatically between each track
❑ play back your personal album and record it to your MD recorder
❑ For more information and usage details on Creative MiniDisc Center, refer to its Online Help.
For more information on Creative RemoteCenter, refer to its Online Help.
Creative Restore
Defaults
Creative Restore Defaults allows you to restore all your audio settings to the default settings.
Sound Blaster Audigy Applications 4-7
5
Using Applications
This chapter tells you which applications to use for content creation,
gaming and entertainment purposes.
Using Applications
Sound Blaster Audigy offers you high-quality multimedia playback, digital entertainment, content
creation capability, Internet entertainment and gaming. The following pages tell you which applications
would best suit your needs.
Multimedia
Playback
Watching DVDs
Some software DVD decoders/
players cannot decode up to 5.1
channels, but can support SPDIF
output. In such cases, enable the
SPDIF output function to allow
Sound Blaster Audigy to decode
the Dolby Digital signal.
You may enjoy 5.1 Dolby Digital sound output from DVD movies encoded with Dolby Digital sound in
one of two ways with Sound Blaster Audigy.
1. Output the encoded Dolby Digital signal to an external Dolby Digital (AC-3) decoder; such as the
Creative Inspire 5700 speaker system, Cambridge SoundWorks DTT2500, PlayWorks DTT2500, or
DTT3500 Digital speaker systems, or an AV receiver with a Dolby Digital decoder.
2. Dolby Digital (AC-3) sound can also be decoded by Sound Blaster Audigy and sent out as analog
audio through Line Out 1, Line Out 2, and Digital/Analog jacks of the sound card.
In both cases you will need a second generation DVD-ROM drive, and a software DVD player (such as
InterVideo's WinDVD2000 or Cyberlink's PowerDVD 3.0). S/PDIF Output must be enabled in the audio
properties of the software DVD player so that the Dolby Digital signal can be sent to Sound Blaster
Audigy.
If the Dolby Digital signal is to be decoded by an external decoder, AC-3 decoding must be disabled in
the Speaker - Settings section of Surround Mixer. For more information, refer to the Creative Surround
Mixer online Help.
Using Applications 5-2
Playing MP3 or
WMA files
Creative PlayCenter supports and plays MP3 and WMA files.
Playing back Wave
and CD Audio files
Use Creative PlayCenter to play back both Wave and CD Audio files. WAV is the format for digital audio
files on the Windows operating platform. CD Audio refers to audio compact discs that can be played on
your CD-ROM drive.
Playing MIDI files
MIDI (*.MID) is a music format that uses a synthesizer for playback. Use Creative PlayCenter or the
MIDI sequencer in the Sound Blaster Audigy Installation CD for playing MIDI files. To achieve the best
quality, load the 8MB GM bank in the SoundFont applet found in the AudioHQ group.
Creating nonGeneral-MIDIcompliant files
Many musicians have created music files that use exotic or non-regular instrument (non General MIDI
compliant) using Vienna Soundfont Studio. These instruments are stored in SoundFont banks. Such
MIDI files can be played back using Creative PlayCenter. The Sound Blaster Audigy Installation CD
contains many MIDI demos that use high quality SoundFont banks.
Digital
Entertainment
Watching surround
movies
If you want to enjoy high quality movie entertainment, ensure you have good speakers. If you have a 4or 5-speaker system connected to your Sound Blaster Audigy, configure your speaker setup in Creative
Surround Mixer. For DVD movies, it is recommended that you purchase Creative PC-DVD Encore, or a
software DVD application as well as Creative Inspire 5.1 Digital Speakers.
Compiling personal
albums
You can compile albums containing CD Audio, WAV or MIDI files using Creative PlayCenter.
Using Applications 5-3
Content
Creation
Organizing
SoundFont banks
Sound Blaster Audigy bundles many SoundFont banks that contain instrument sounds you can use. Use
Vienna SoundFont Studio to organize and customize the instruments.
Applying voice
effects
When singing and recording your own songs, you can enhance your voice, or even add special effects.
You can do this with EAX ADVANCED HD™ Control, which can be accessed from Creative Surround
Mixer.
Recording sound
and effects
Creative Recorder is an easy way of recording any audio source without worrying about mixer settings.
You can also record any audio effects.
Capturing and
editing videos
Ulead VideoStudio is the fastest way to create great videos. Ulead VideoStudio allows you to capture and
edit your videos, then output them to popular formats like AVI, QT, MOV or MPEG.
Using Applications 5-4
Advanced
Content
Creation
Recording multitracks with ASIO
You can create a home music studio using Cubasis VST. It lets you put together your own productions
consisting of multiple music tracks from a MIDI Synthesizer (internal or external), your guitar or
external musical instrument (Line-In), a digital device (SPDIF), or a microphone. ASIO support allows
you to create all these with amazingly low latency (solving multi-track sync issues).
Creating music
You can create desktop music on your Sound Blaster Audigy using Cubasis VST. Hook up a MIDI
controller keyboard to the MIDI/Joystick port and you can access the high quality Audigy synthesizer.
The sequencing software provided also lets you compose your own music compositions and
arrangements.
Recording and
transcribing music
Using Cubasis VST, you can record your own music and do musical notation transcriptions. You can
even print your own music score.
Recording and
editing musical
instruments
You can record any sound effects or sample loops and then use them as a MIDI instrument — all using
Vienna SoundFont Studio. You can also edit existing SoundFont banks.
Recording digital
audio
You can do digital recording and editing (16-bit, 48 kHz) on your computer with Sound Blaster Audigy
using Creative Wave Studio and WaveLab Lite. Connect any SPDIF compatible device such as a DAT
deck and select Digital In Creative Surround Mixer.
Using Applications 5-5
Creating multiple
effects
Sound Blaster Audigy comes with a variety of effects that are programmable. You can literally create
thousands of reverb and other special effects in EAX ADVANCED HD™ Control, which can be
accessed from Creative Surround Mixer.
Creating and playing
back SoundFonts
With Creative's SoundFont technology, you have limitless sound creation possibilities for use with your
own music. Create your own SoundFont banks in Vienna SF Studio or use ReCycle Lite to convert drum
loops to Soundfont banks, and then use them in your bundled MIDI sequencer.
Internet
Entertainment
Encoding CD songs
to MP3 format
With Creative PlayCenter, you can encode and record all your favorite CD songs into your computer’s hard
drive, so that you have a database of customized song lists.
Downloading and
playing MP3 songs
With Creative PlayCenter, you can add current songs to your database by downloading them from various
sites on the Internet.
Playing MP3 songs
with EAX
ADVANCED HD™
Use Creative PlayCenter to create MP3 renditions with multi-dimensional and multi-textured realism by
adding environments such as “concert hall” or “bathroom”! You can share these enhanced MP3 songs,
even with someone who does not own a Sound Blaster Audigy card.
Mixing MP3 songs
Download MP3 songs and then use MixMeister to create party mixes like a DJ. MixMeister takes care of
the details while you dance all night, and allows you to fine-tune your mixes whenever you want.
Using Applications 5-6
Gaming
Reference
Enjoying EAX
ADVANCED HD™
support
Enjoy the many EAX ADVANCED HD™ titles designed by top game developers, which immerse you in
realistic environments. Visit www.eax.creative.com for a full list of compatible titles.
Enjoying
DirectSound3D
support
DirectSound3D (DS3D) games are supported on your Sound Blaster Audigy. You can hear sounds
positioned in 3D space that enhance your game experience.
Enjoying A3D 1.0
support
Your card translates A3D calls into DirectSound3D, meaning that you can enjoy A3D games.
Enjoying DOS games
Your card provides you with exceptional Sound Blaster compatibility so that you can continue to play the
thousands of popular DOS games already in the market.
For more information and usage details, see “Troubleshooting & FAQ’s” on page B-2.
Enjoying audio
presets in games
You can enjoy audio effects even if your game does not have EAX ADVANCED HD™ support. Your
card is bundled with a good selection of presets for use with games. These can be accessed through
Creative Taskbar.
Using Applications 5-7
Customizing
environments for
non-3D games
You can create customized environments for your non-EAX ADVANCED HD™ games using the EAX
ADVANCED HD™ Control panel, which can be accessed from Creative Surround Mixer.
Using Applications 5-8
A
General Specifications
This section displays the specifications of your
Sound Blaster Audigy card, Audigy Extension card and
external Audigy Drive.
General Specifications
This section lists the specifications of your Sound Blaster Audigy card, Audigy extension card and
external Audigy Drive.
Features
PCI Bus Mastering
❑ PCI Specification Version 2.1 compliant
❑ Bus mastering reduces latency and speeds up system performance
Audigy Processor
❑
❑
❑
❑
❑
❑
High Quality Audio
Path
❑ Mixes analog sources such as CD Audio, Line in, Auxiliary, TAD and PC speaker, Microphone in via
AC’97 Codec with internal digital sources
❑ 32-bit mixing of all digital sources within Audigy’s Digital Mixer
❑ Playback of 64 audio channels, each at an arbitrary sample rate
❑ 24-bit Analog-to-Digital conversion of analog inputs at 48 kHz sample rate
❑ 24-bit Digital-to-Analog conversion of digital sources at 48 kHz to analog 5.1 speaker output
❑ 16-bit recording sampling rates: 8, 11.025, 12, 16, 22.05, 24, 32, 44.1 and 48 kHz
Advanced hardware accelerated digital effects processing
32-bit digital processing, which maintains a 192 dB dynamic range
Patented 8-point interpolation that reduces distortion to inaudible levels
64-voice hardware wavetable synthesizer
Professional quality digital mixing and equalization
Unlimited size of SoundFont bank can be mapped to host memory (limited by available system
memory)
General Specifications A-2
Professional Digital
Audio Processing
❑ Supports Sony/Philips Digital Interface (SPDIF) format input signal of up to 24-bit/96 kHz quality
❑ SPDIF output up to 24-bit resolution at selectable sampling rate of 44.1, 48 or 96 kHz
Note: SPDIF output not available during playback of protected digital audio contents authored with
Microsoft DRM (Digital Rights Management) technology
❑ Selectable 6-channel SPDIF output to external amplifier/digital speaker systems
❑ Software switching of SPDIF Input-to-Output (bypass) to minimize cable connection hassle
❑ Low latency multitrack recording with ASIO support
Flexible Mixer Control
❑ Software playback control of CD Audio, Line In, Auxiliary, TAD, PC speaker, Microphone In, Wave/
DirectSound device, MIDI device, CD Digital (CD SPDIF), Line In 2, Microphone In 2, Auxiliary 2
and SPDIF In
❑ Software recording control of Analog Mix (sum of CD Audio, Line In, Auxiliary, TAD, PC speaker)
Microphone In, Wave/DirectSound device, MIDI device, CD Digital (CD SPDIF), Line In 2,
Microphone In 2, Auxiliary 2 and SPDIF In
❑ Selectable input source or mixing of various audio sources for recording
❑ Adjustable master volume control
❑ Separate bass and treble control
❑ Front and rear balance control
❑ Muting and panning control for mixer sources
Dolby Digital (AC-3)
Decoding
❑ Decodes Dolby Digital (AC-3) to 5.1 channels or pass-through compressed Dolby Digital (AC-3) PCM
SPDIF stream to external decoder
❑ Bass redirection: enhances bass output to subwoofer for small satellite speaker systems
❑ Crossover bass frequency (10-200 Hz): adjustable to standalone subwoofer units for desired bass level
❑ Adjustable Center and LFE level control
General Specifications A-3
Creative Multi Speaker
Surround™ (CMSS™)
❑ Multispeaker technology
❑ Upmixes mono or stereo sources to 5.1 channels
❑ Professional-quality panning and mixing algorithm
SB1394™ Compatibility
❑ Compliant to IEEE 1394a specification
❑ Supports data rates of 100, 200, and 400 Mbps
❑ Supports up to 63 IEEE 1394 compatible devices in a daisy-chain configuration
Connectivity
Sound Blaster
Audigy card
Audio Inputs
❑
❑
❑
❑
❑
❑
Audio Outputs
❑ ANALOG/DIGITAL OUT via 4-pole 3.5 mm minijack on rear bracket
• ANALOG OUT: Center and Subwoofer channels
• DIGITAL OUT: Front, Rear, Center and Subwoofer SPDIF digital outputs
❑ Two line-level analog outputs via stereo jacks on rear bracket, Front and Rear Line-Outs 1 and 2
❑ Stereo headphone (32-ohm load) support on Front Line-Out
One line-level analog Line input via stereo jack on rear bracket
One mono Microphone analog input via stereo jack on rear bracket
CD_IN line-level analog input via 4-pin Molex connector on card
AUX_IN line-level analog input via 4-pin Molex connector on card
TAD line-level analog input via 4-pin Molex connector on card
CD_SPDIF digital input via 2-pin Molex connector on card
General Specifications A-4
SB1394 Interfaces
❑ One 2 x 5 pin Internal SB1394 connector on card for connection to the Audigy Extension card
❑ One 6-pin SB1394 connector/port on rear bracket
The 6-pin SB1394 connector/
port has a 2 watt maximum
power output. Connect only one
high power usage device such as
an IEEE 1394 hard disk and
CD-RW drive to this port unless
it is self-powered.
Interfaces
❑
❑
❑
❑
VOL_CTRL 1 x 4 pin header
PC_SPK (PC speaker) 1 x 2 pin header
AUD_EXT 2 x 20 pin header for connection to the Audigy Extension card
JOYSTICK 2 x 8 pin header for connection to the Audigy Extension card
Audigy Extension
card
❑
❑
❑
❑
❑
AUD_EXT/Joystick 2 x 32 pin header for connection to the Sound Blaster Audigy card
One 2 x 5 pin Internal SB1394 connector for connection to the Sound Blaster Audigy card
One 6-pin SB1394 connector/port on rear bracket for connection to the external Audigy Drive
One 44-pin DB connector for connection to the external Audigy Drive
One 15-pin DB Joystick/MIDI connector attached to the Audigy Extension cable
External Audigy
Drive
Inputs and outputs on
front panel
❑ Two RCA jacks for coaxial SPDIF input and output
❑ One headphone output with auto detection via ¼” stereo jack with volume control
General Specifications A-5
❑ One shared line-level analog Line/Microphone input (Line-In 2/MicIn 2) via ¼” stereo jack. Shared input selectable via knob. Gain/level control for microphone
❑ Two RCA jacks with left and right channel stereo Auxiliary input
❑ Two optical connectors for optical SPDIF input and output
❑ Two mini MIDI DIN (female) connectors for separate MIDI input and output
❑ One SB1394 connector for 1394 input and output
❑ One infrared receiver for receiving information from the remote control (transmission range within 4
metres with 15° deviation from the center axes)
Inputs and outputs on
rear panel
❑ One 6-pin SB1394 connector/port (SB1394_EXT) for connection to the Audigy Extension cable
❑ One 44-pin DB connector for connection to the Audigy Extension cable
General Specifications A-6
B
Troubleshooting & FAQ’s
This section provides solutions to problems you may encounter
during installation or normal use.
Troubleshooting & FAQ’s
This appendix provides solutions to problems you may encounter during installation or normal use.
If you have a technical problem with this product, you may wish to consult our self-help tool
“Knowledgebase” for on-line troubleshooting and solutions. (www.europe.creative.com/support).
Problems
Installing
Software
The installation does not start automatically after the Sound Blaster Audigy Installation CD is
inserted.
The AutoPlay feature in your Windows system may not be enabled.
To start the installation program through the My Computer shortcut menu:
1. Double-click the My Computer icon on your Windows desktop.
2. In the My Computer window, right-click the CD-ROM drive icon.
3. On the shortcut menu, click AutoPlay and follow the instructions on the screen.
To enable AutoPlay through Auto Insert Notification:
1. Click Start -> Settings -> Control Panel.
2. In the Control Panel window, double-click the System icon.
3. In the System Properties dialog box, click the Device Manager tab and select your CD-ROM drive.
4. Click the Properties button.
5. In the Properties dialog box, click the Settings tab and select Auto Insert Notification.
6. Click the OK button to exit from the dialog box.
Troubleshooting & FAQ’s B-2
Problems with
Sound
There is unexpected excessive environmental sound or effects when an audio file is played.
The last selected preset is an inappropriate environment for the current audio file.
To switch to an appropriate environment:
1. Double-click the EAX ADVANCED HD™ Control Panel icon in AudioHQ.
2. In the Environment box, click the down arrow to select (No effects) or an appropriate environment.
No sound from the headphones.
Check the following:
❑ The headphones are connected to the Headphones jack.
❑ In the Speakers tabbed page of the Main panel of Surround Mixer, the Headphones option is selected
in the Speaker box.
❑ In the Mixer panel of Surround Mixer, the recording source selected is “What U Hear”.
Individual analog recording sources are not displayed in Surround Mixer.
The following analog recording sources are combined in one recording control called Analog Mix (Line/
CD/TAD/Aux/PC), which is found in the one-column record panel:
❑ Line-In
❑ CD Audio
❑ Auxiliary
❑ TAD-In
❑ PC Speaker
Individual analog recording sources cannot be selected in Surround Mixer.
Five analog recording sources are combined under the selection Analog Mix (Line/CD/TAD/Aux/PC).
For more information, see “Individual analog recording sources are not displayed in Surround Mixer.” on
page B-3.
Troubleshooting & FAQ’s B-3
To record an individual analog source:
❑ In the one-column record panel of Surround Mixer, make sure the recording source selected is Analog
Mix (Line/CD/TAD/Aux/PC).
❑ In the six-column panel, mute the analog sources that you do not want to record by clicking the Mute
check box to select it.
No sound from the speakers.
Check the following:
❑ You have connected your speakers to your card's output.
❑ You have selected the correct source in the Mixer panel.
❑ If both the above conditions have been met and you still do not get any sound, click the red plus sign
above the VOL control and check whether the Digital Output Only check box is selected. If it is, you
are in the Digital Output Only mode and so must connect to digital speakers to hear the sound from
your audio card. See the section on Digital Output Only in Surround Mixer’s Online Help for more
information.
No audio output when playing digital files such as .WAV, MIDI files or AVI clips.
Check the following:
❑ The speakers’ volume control knob, if any, is set at mid-range. Use Creative Mixer to adjust the
volume, if necessary.
❑ The powered speakers or external amplifier are connected to the card’s Line Out or Rear Out jack.
❑ There is no hardware conflict between the card and a peripheral device. See “Resolving I/O Conflicts”
on page B-11.
❑ The Speaker selection in the Main panel of Surround Mixer corresponds to your speaker or headphone
configuration.
❑ The Original Sound sliders in either or both the Master and Source tabbed pages of the EAX
ADVANCED HD™ Control Panel application are set to 100%.
Troubleshooting & FAQ’s B-4
No audio output when playing audio CDs or DOS games that require a CD-ROM.
To solve this problem:
❑ Make sure the Audio connector on the CD-ROM drive and the CD In connector on the audio card are
connected.
❑ Enable digital CD playback:
For Windows 98 SE
1. Click Start -> Settings -> Control Panel.
2. In the Control Panel dialog box, double-click the Multimedia icon.
3. In the Multimedia Properties dialog box, click the CD Music tab.
4. Click the Enable digital CD audio for this CD-ROM device check box to select it.
5. Click the OK button.
For Windows Me
1. Click Start -> Settings -> Control Panel.
2. In the Control Panel dialog box, double-click the System icon.
3. In the System Properties dialog box, click the Device Manager tab.
4. Double-click the DVD/CD-ROM drives icon.
Your computer drives will appear.
5. Right-click the disk drive icon.
A menu will appear.
6. Click Properties.
7. In the Digital CD Playback box of the next dialog box, click the Enable digital CD audio for this
CD-ROM device check box to select it.
8. Click the OK button.
Troubleshooting & FAQ’s B-5
For Windows 2000 and Windows XP
1. Click Start -> Settings -> Control Panel.
2. In the Control Panel dialog box, double-click the System icon.
3. In the System Properties dialog box, click the Hardware tab.
4. Click the Device Manager button.
5. Double-click the DVD/CD-ROM drives icon.
Your computer drives will appear.
6. Right-click the disk drive icon.
A menu will appear.
7. Click Properties.
8. In the Digital CD Playback box of the next dialog box, click the Enable digital CD audio for this
CD-ROM device check box to select it.
Panning a source sometimes turns off its sound.
This occurs when you are in the Digital Output Only mode and the source’s left-right balance in a software
mixer application other than Surround Mixer (for example, the Windows Volume Control application) is
at the opposite end compared to the position to which you have panned the source in the Main panel of
Surround Mixer. For example, the CD Audio balance in Windows Volume Control is on the left but in
Surround Mixer you have panned the CD Audio to the right.
To solve this problem:
Open that other mixer, and center the balances for all the audio input sources.
This ensures that your analog sources will not turn silent when you pan them in Surround Mixer.
Troubleshooting & FAQ’s B-6
Problems with
File Transfers on
Some VIA
Chipset
Motherboards
After you install the Audigy card on a VIA chipset motherboard, you may have the slight chance of seeing
one of the following:
When transferring large amounts of data, the computer stops responding (‘hangs’) or restarts
itself, OR Files transferred from another drive are incomplete or corrupted.
These problems appear in a small number of computers, which contain the VIA VT82C686B controller
chipset on their motherboards.
To verify if your motherboard has the VT82C686B chipset:
❑ Refer to your computer or motherboard manual, or
❑ In Windows:
i. Click Start -> Settings -> Control Panel.
ii. Double-click the System icon.
iii. Click the Device Manager or Hardware tab.
iv. Click the Systems devices icon.
v. In the list that appears, see if the items highlighted in
Figure B-1 appear.
vi. If the items appear, remove your computer cover and
locate the VIA chipset on your motherboard. (Take note
of the safety precautions on page 2-3.)
vii. The VT82C686B chipset has its model number inscribed
on the chip.
If you have the VT82C686B chipset:
❑ Creative recommends that you first contact your computer
vendor or motherboard manufacturer for the latest solution.
❑ Some users have solved the above problems by doing one or
both of the following:
• downloading the latest VIA 4in1 drivers from http://
www.viatech.com*,
Figure B-1: Device Manager tab
Troubleshooting & FAQ’s B-7
•
obtaining the most current BIOS for your motherboard from the manufacturer’s web site*.
*Content in these web sites is controlled by other companies. Creative bears no responsibility for
information or downloads obtained from them. This information is provided only as a convenience to
you.
Insufficient
SoundFont
Cache
The trade-off of a smaller
SoundFont file is its lower
sound quality.
Problems With
Joysticks
There is insufficient memory to load SoundFonts.
This may occur when a SoundFont-compatible MIDI file is loaded or played while insufficient memory
has been allocated to SoundFonts.
To allocate more SoundFont cache:
On the Options tabbed page of the SoundFont Control applet, move the SoundFont Cache slider to the
right.
The amount of SoundFont cache you can allocate depends on the system RAM available. Your computer
may slow down if the amount of cache used is too high.
If there is still insufficient system RAM available:
Do one of the following:
❑ On the Configure Banks tabbed page of the SoundFont Control applet, select a smaller SoundFont
bank from the Select Bank box.
❑ Increase the system RAM on your computer.
The joystick port is not working.
The audio card’s joystick port may be conflicting with the system’s joystick port.
To solve this problem:
Disable the audio card’s joystick port and use the system port instead. Do the following:
1. Click Start -> Settings -> Control Panel.
2. In the Control Panel window, double-click the System icon.
3. In the System Properties dialog box, click the Device Manager tab.
Troubleshooting & FAQ’s B-8
4. Double-click Sound, Video And Game Controllers, and then select Creative Audigy Gameport
(Creative Game Port for Windows 2000).
5. Click the Properties button.
6. In the Properties dialog box:
If you have an Original Configuration (Current) check box:
• Clear the check box to disable it.
If you have a Disable In This Hardware Profile check box:
• Make sure that the check box is selected to disable it.
7. Click OK to restart Windows and for the change to take effect.
When the Gameport Joystick interface is disabled, the entry in Device Manager has a red cross.
The joystick is not working properly in some programs.
The program may use the system processor timing to calculate the joystick position. When the processor
is fast, the program may determine the position of the joystick incorrectly, assuming that the position is
out of range.
Do not attempt to make changes to
the BIOS unless you have
experience with system software.
Problems with
Multiple Audio
Devices
To solve this problem:
Increase your system’s 8 bit I/O recovery time of the BIOS setting, usually under the Chipset Feature
Settings section. Or, if available, you may adjust the AT Bus speed to a slower clock. If the problem
persists, try a different joystick.
The other installed audio card is not working well.
You may have an existing audio device installed in your computer. The audio device may be an audio card
or an onboard audio chipset. Before you install your Sound Blaster Audigy card, you are advised to
completely uninstall and remove your existing audio device. Operating multiple audio devices in your
computer may introduce usability issues.
Troubleshooting & FAQ’s B-9
Alternatively, during the installation of your Sound Blaster Audigy card, do the following:
❑ If your computer detects an installed Sound Blaster Live! Series or Sound Blaster PCI512 audio card,
a message box recommending that you completely uninstall and remove the older audio device will
appear. Click the Yes button and follow the instructions on the screen to complete the removal of the
old audio device. Remove the old audio card from your computer.
❑ If your computer detects any other installed audio card, a message box recommending that you
completely uninstall and remove the older audio device will appear. Click the Yes button to continue
with the installation of the Sound Blaster Audigy card.
After the installation of the Sound Blaster Audigy card, completely uninstall the existing card and
remove the audio card from your computer.
The onboard audio chipset is not working well.
To disable an onboard audio chipset, do the following:
1. Restart your system.
2. During the memory check, press <F2> or <Delete>, depending on your motherboard.
The BIOS setup menu appears.
3. Select Chipset Features Setup and press <Enter>.
4. Select Onboard Legacy Audio and press <Enter> to disable your onboard audio chipset.
5. Press <Esc> to return to the BIOS setup menu.
6. Select Save & Exit Setup, and then press <Enter>.
7. Press <Y> and then press <Enter>
Troubleshooting & FAQ’s B-10
Problems with
Sound Blaster
Live! Series or
Sound Blaster
PCI512 card
Sound Blaster Live! or Sound Blaster PCI512 applications are not working.
Other than normal playback and recording function, older audio devices may not work well when Sound
Blaster Audigy is installed.
To solve this problem:
Uninstall and remove the older card from the computer. Otherwise, you can choose to disable the Sound
Blaster Live! or Sound Blaster PC512 card:
1. Click Start -> Settings -> Control Panel.
2. In the Control Panel window, double-click the System icon.
3. In the System Properties dialog box, click the Device Manager tab.
4. Double-click Sound, Video And Game Controllers, and then select Creative Sound Blaster Live!
Series or Creative Sound Blaster PCI512.
5. Click the Properties button.
6. In the Properties dialog box:
If you have an Original Configuration (Current) check box:
• Clear the check box to disable it.
If you have a Disable In This Hardware Profile check box:
• Make sure that the check box is selected to disable it.
7. Click OK to restart Windows and for the change to take effect.
When the Sound Blaster Live! series is disabled, the entry in Device Manager has a red cross.
Resolving I/O
Conflicts
Conflicts between your audio card and another peripheral device may occur if your card and the other
device are set to use the same I/O address.
To resolve I/O conflicts, change the resource settings of your audio card or the conflicting peripheral
device in your system using Device Manager in Windows 98 SE.
Troubleshooting & FAQ’s B-11
If you still do not know which card is causing the conflict, remove all cards except the audio card and other
essential cards (for example, disk controller and graphics cards). Add each card back until Device
Manager indicates that a conflict has occurred.
You can also refer to the
Troubleshooting section in the
online Help of Windows 98 SE/
Me.
To resolve hardware conflicts in Windows 98 SE:
1. Click Start -> Settings -> Control Panel.
2. In the Control Panel window, double-click the System icon.
3. In the System Properties dialog box, click the Device Manager tab.
4. Under the Sound, Video And Game Controllers entry, select the conflicting audio card driver—
indicated by an exclamation mark (!)—and click the Properties button.
5. In the Properties dialog box, click the Resources tab.
6. Make sure that the Use automatic settings check box is selected, and click the OK button.
7. Restart your system to allow Windows 98 SE/Me to reassign resources to your audio card and/or the
conflicting device.
Problems with
Encore DVD
Player (not
included)
The Encore DVD Player is not launched when a DVD disc is inserted into the drive.
To solve this problem:
1. In the Windows system tray, right-click the Disc Detector icon, and then click Properties.
2. On the General tabbed page of the Creative Disc Detector dialog box, make sure that Enable Disc
Detector check box is selected.
3. Click the Players tab.
4. Select the DVD Disc entry and then click the Select Player button.
5. In the Players Properties dialog box, click the Browse button.
6. Browse to C:\Program Files\Creative\PC- DVD Encore
and double-click the entry ctdvdply
The Name box now displays the entry ctdvdply.
7. Click the OK button twice.
Now when you double-click the Disc Detector icon, the Encore DVD Player is launched.
Troubleshooting & FAQ’s B-12
Problems with
Software DVD
Player
(not included)
Changing audio configuration (for example, switching from 6-channel mode to SPDIF Output mode
or vice versa) while watching a DVD movie does not seem to work, even though all settings in the
software DVD player and in Surround Mixer are correct.
Problems with
DV driver for
Windows 98 SE/
2000/Me/XP
The DV camcorder is not working properly.
The 1394 MSDV driver does not
run on Windows XP
To solve this problem:
Close and restart the software DVD player.
The MSDV camcorder driver may not be the latest version (v4.10.2226).
To solve this problem:
1. Visit the Microsoft Web Site and download the Digital Video update for DirectX 8.0 file
(dx80bda.exe).
2. Install the above file into your computer.
Note: You need to install DirectX 8.0 or 8.0a run time first.
If the problem still persists, the MSDV camcorder driver may not be fully optimized for your DV
camcorder.
To solve this problem:
1. Turn on your DV camcorder.
2. Insert the Sound Blaster Audigy Installation CD into your CD-ROM drive.
Exit from the welcome screen.
3. Using Windows Explorer, locate the 1394 folder in the CD-ROM, and run the DVConnect 240.exe file.
Follow the instructions on the screen to complete the setup.
If you are in Windows 98 SE, you may be prompted to insert the Windows 98 SE CD-ROM first.
Follow the instructions on the screen to complete this setup.
4. Click the Finish button.
5. Turn off and then turn on your DV camcorder.
Troubleshooting & FAQ’s B-13
Problems with
installing nonCreative
applications
A Hardware Installation error message appears on a Windows XP operating system when nonCreative applications are being installed.
At the time of this product's release, Microsoft strongly encouraged companies to submit their hardware
solutions for certification. If a hardware device driver is not submitted, or does not qualify, for Microsoft
certification, a warning message similar to the one below appears.
You may see the message when you install hardware drivers from companies other than Creative. If you
do, you may choose to click the Continue Anyway button. Device drivers not signed by Microsoft may be
used in Windows XP, and need not impair or destabilize your computer.
Should you need more XP-related information or help, you can contact the company that developed the
driver, at the company's web site or helpline.
Problems with
Digital Devices
Intermittent hissing or no sound is heard from my digital speakers.
Make sure you select the sampling rate of the PCM SPDIF output of your Digital Out connector to match
the requirements of the receiving device. You may need to select a lower digital output sampling rate. The
choices available are 44.1 kHz, 48 kHz and 96 kHz.
Troubleshooting & FAQ’s B-14
To solve this problem:
1. Click Start -> Settings -> Control Panel.
2. In the Control Panel window, double-click the AudioHQ icon.
3. In the AudioHQ window, double-click the Device Controls icon.
4. Click the Sampling Rate tab.
5. Click the required sampling rate from the Digital Output Sampling Rate list.
Troubleshooting & FAQ’s B-15
Technical Support
We are committed to giving you the best products aswell as the best service by providing you
with a comprehensive suite of eService options complemented by telephone support.
With Creative's eService strategy, we deliver the best possible customer experience using our
multilingual Customer support portal, interactive chat, email support and our self-service
knowledgebase.
The European support area on our website at www.europe.creative.com contains the
following options:
Knowledgebase
Creative's Self-service knowledgebase empowers you to quickly resolve your queries by using
natural language support and stepping you through targeted questions to help pinpoint the best
solution to your particular problem. Should you need additional help, you can escalate your
query online through live chat or email ensuring that you receive the best possible service in
the manner that is most comfortable to you.
Technical Support C-1
Webchat*
Creative's interactive TextChat enables you to contact our Technical Support team through a
real-time chat facility. Additional features, such as web page pushing, collaborative browsing
and file and brochure exchange, transform your chat session into a fully interactive support
experience.
eMail†
Should you not obtain a solution to your query using our Knowledgebase system, you can click
the “Not Solved” button located at the bottom of any suggested solution document to escalate
your query via eMail. If you do not have access to our website then you can mail us directly at
support@europe.creative.com.
Telephone*†
You have the option to contact our service support team via telephone. Telephone numbers can
be found in the “Creative European Contact Centre” section below.
Download Drivers#
The Creative website offers a range of updates and drivers for our products in a variety of
operating systems.
Download Manuals
Browse Creative's extensive library of product installation and user guides to find
documentation for your Creative product.
† Native Language Support *Closed Sat-Sun & Public Holidays # Not applicable for all products
Technical Support C-2
If You Have a
Problem
Please retain all contents including packaging and proof of purchase until you are fully satisfied
with your product.
If you have a problem installing or using your Creative product, please use the Creative
eServices and/or telephone support for assistance. Should you contact Technical Support, you
may be asked for information regarding the following:
❑
❑
❑
❑
The model of your Creative product
Error information on the screen and how it came about
Information on the adapter cards which may be causing a conflict#
Hardware configuration information such as the base I/O address,
IRQ line, DMA channels used#
❑ Motherboard information: BIOS manufacturer/version and chipset manufacturer
❑ Type and version of your operating system, e.g., Windows 95/98 or Windows NT, Windows
2000 or Windows Me
If, after using the Creative support services, you believe your Creative product to be defective,
you should verify the purchase date and the take the appropriate action as detailed below:
Less than 30 days since date of purchase
Should your store receipt indicate that the product is less than 30 days old, you have the option
of returning the full product to the Dealer/Retailer for a replacement or credit. The 30-day time
period may not apply in all instances, so please check the Dealer/Retailer replacement/credit
terms.
More than 30 days since date of purchase
Contact European Technical Support to clarify the nature of the problem and to obtain details of
our repair/replacement procedure.
# Not applicable for all products
Technical Support C-3
Returning a product
for repair
❑ Creative Labs requires that all returns for repair/replacement must first be issued with an
authorisation number, therefore you need to contact Technical Support to receive this
number.
❑ Technical Support will communicate how to return the product in question for
repair/replacement.
❑ You should only return the hardware item in question and return it to the address provided
by Technical Support. Please retain all software, accessories and the original packaging.
❑ Please quote the authorisation number clearly on the outside of the packaging
in which you return the hardware item.
❑ After receiving the hardware, Creative will process the return.
Creative may replace or repair the product with new or re-conditioned parts, and the faulty parts
will become the property of Creative. The warranty period for your repaired/replacement item
is 90 days from the date of shipment from Creative, or what is left on the original item’s
warranty, whichever is longer.
To avoid tariffs when shipping a product to Creative Labs from outside the E.U. or from zones
with special tax status, you must complete the relevant customs documentation before shipping
the product.
Operating Hours
Knowledgebase
Webchat
*
Telephone*
*Closed Sat-Sun & Public Holidays
Available on-line 24 hours a day
10:00-18:30 CETMonday - Friday
10:30-19:00 CETMonday - Friday
Technical Support C-4
Limited Warranty
Creative Labs (Ireland) Limited (“Creative”) warrants to you, the original buyer and holder of
this warranty, as it stands in the accompanying warranty card, that the hardware product will be
free of defects in materials and workmanship for a period of two (2) years after the date of
purchase, or such other period as may be expressly specified by Creative or required by
applicable law (“Warranty Period”).
Creative's entire liability and your remedy will be, at Creative’s sole discretion, the repair or
replacement (with the same or similar model) of any hardware or accompanying item(s) not
meeting the “Limited Warranty” explained above that is returned to Creative's authorised
distributor or dealer during the Warranty Period with a copy of your receipt.
What this warranty does
not cover
This warranty gives you specific
legal rights. You may have other
rights which vary from country to
country. Certain limitations in this
warranty are not permitted by the
jurisdiction of some countries, so
some limitations here may not
apply to you.
To the maximum extent permitted by applicable law, Creative disclaims all other warranties and
conditions, expressed or implied, including the conditions of quality, merchantability or fitness
for a particular purpose with respect to the use of this product. Creative also disclaims any
obligation to support products for all operating environments - for example, by ensuring
interoperability with future versions of software or hardware. In no event shall Creative or its
licensors be liable for any indirect, incidental, special or consequential loss or for any lost
profits, savings or data arising from or relating to the use of this product, even if Creative or its
licensors have been advised of the possibility of such loss.
Specifically, this warranty does not cover failures of the product which result from accident,
abuse, misuse, alterations (by persons other than Creative or its authorized repair agents),
moisture, corrosive environments, shipping, high voltage surges, or abnormal working
conditions. This warranty does not cover normal wear and tear. You are specifically advised to
take a backup copy of any software provided with the Creative product for security purposes.
Technical Support C-5
Creative European Contact Centre
CREATIVE LABS (IRELAND) LTD.,
Technical Support Department,
Ballycoolin Business Park, Blanchardstown,
Dublin 15, Ireland.
Fax: +353 1 8205052
United Kingdom
Tel
+353 1 4333200
Germany
Tel
+353 1 4380000
Ireland
Tel
+353 1 8207555
France
Tel
+353 1 4333220
Spain
Tel
+353 1 4380020
Italy
Tel
+353 1 4333210
Holland
Tel
+353 1 4333272
Austria
Tel
+353 1 4380060
Switzerland
Tel
+353 1 4380070
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Tel
+353 1 4333291
Portugal
Tel
+353 1 4380010
Denmark
Tel
+353 1 4333230
Czech Republic
Tel
+353 1 4333280
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Tel
+353 1 4333270
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Tel
+353 1 4380040
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+353 1 4333240
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Tel
+353 1 4333290
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Tel
+353 1 4380030
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+353 1 4380080
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