Card Payment Equipment Instruction Manual

Card Payment Equipment
Instruction Manual
© 2016 Cabvision Network Ltd All Rights Reserved
Contacts and Checklist
Cabvision Help Desk 020 7655 6970 Mon-Fri: 09.00 -17.30
For General Enquiries, Statements, Money Transfers, Manual Processing of Transactions,
Refunds, Technical Failures.
Cabvision out-of-hours HelpDesk - 020 3553 1046
Outside Cabvision Hours. For Card Processing Queries, Manual Processing of Transactions,
Technical Failures.
Please provide your TID number found on the back of the Driver Terminal.
Your TID number is found on the back of the Driver Terminal.
Both telephone numbers are located at the top of Driver Terminal
•
•
•
The Driver Terminal is the Ingenico iCT220G Terminal
The Passenger Terminal is the Ingenico iPP350 Colour Contactless Pin Pad
The Cabvision Supervisor Card can be found in your Starter Pack. This will be
required by Cabvision in the event of problems with your terminal.
Please do not remove from your vehicle.
•
Receipt Rolls are available from Cabvision Head Office, Cabvision Heathrow and
from all good stationers. (Page 8 Receipt Roll Change)
Signage: In accordance with LTPH guidelines an informational sticker has been
fixed to the perspex partition to inform passengers of the accepted card types.
Instruction Manual - This document
Instructional Videos : www.youtube.com/cabvision.com
•
•
•
Global Meters, part of the Cabvision Network
020 7655 6970
Head Office
2-4 Hemming St
Bethnal Green
London E1 5BL
Heathrow
Unit C Elgin Crescent
Eastern Business Park
Eastern Perimeter Road
London TW6 2RX
1
Contents Guide
Contacts & Checklist.......................................
Contents...........................................................
Driver Terminal Overview................................
Passenger Terminal Overview.........................
LogOn/LogOff..................................................
Receipt Roll Change........................................
End of Day Banking.........................................
Shift Report......................................................
ReBooting the System.....................................
Contactless.......................................................
Chip and Pin.....................................................
Non-Metered Fare...........................................
Magnetic Swipe................................................
Chip and Signature............................................
Cabvision Driver - Account/Payments...........
Notes and Reminders......................................
Troubleshooting.................................................
1
2
3
4
5
6
7/8
9
10
11/12
13
14
15-16
17-18
19/20/21
22
23/24/25
2
Driver Terminal Overview
Receipt Roll Flap
Compartment
Contact us if Bars and
Mast are not present
Correct either way
Card Swipe
Badge/Log On
Number
Night Light
Mode
Scroll Down Key
Scroll Up Key
Dot Comma
Apostrophe Key
Menu Key
Red Cancel
Button
Yellow Clear
Button
Green Enter/OK
Button
Your TID number is found on the back of the Driver
Terminal. Please make a note of this for use in the
event of any contact with Ingenico
3
Passenger Terminal Overview
Contactless Indicator
Lights
Contactless Card Tap
Zone
Tip Selection
Keys
Yellow Clear
Button
Green Enter/OK
Button
Red Cancel
Button
Card Insert Slot
4
LogOff / LogOn
At the start of your shift the Driver Terminal will show either a Badge number that is your
own or NOT LOGGED ON
It is essential to check this as you will not be able to process a fare if you are not logged
on. If the Badge number shown is not yours then any processed fares will not go into your
account. Whilst this can be sorted out, it will take time and we advise all our Drivers who
share or rent a cab to ensure that they are LOGGED OFF at the end of their shift and to
LOGON at the start of their shift.
1
2
3
LogOn- Screen will show
NOT LOGGED ON
Press the MENU button
Using the KeyPad, type in
your Badge number
4
5
6
Press the green ENTER button
Using the KeyPad type in
your Badge number again
Press the green ENTER button
7
LOGOFF
&
SHIFT
REPORT
LogOff- Press the MENU key
Terminal will show READY and
display your Badge number
5
1
2
3
4
Scroll down using the f2 key
until LogOff is highlighted
Press the green ENTER button
The Terminal will now print
a shift report and will LogOff
Receipt Roll Change
Red lines on the Receipt Roll means the roll is coming to an end. There should be
enough paper for a few more fares. You will find new receipt rolls in your Cabvision
starter pack, also available from all good stationers.
Please note the size: 57mm X 40 mm X 12 mm. If the only roll available is too
large for the case do not force to close. Simply unroll some of the paper, tear off
and insert.
1
2
3
Gently lift the flap from
underneath to open the
casing
Remove the remainder of
receipt roll including the
spool
Insert new roll facing upwards.
If too big remove some of the
paper from the roll
4
5
6
Gently close flap until it
clicks shut and tear off
any excess paper
To test the printer From the READY screen
press the MENU key
Then press the f2 down
key until PRINT CONFIG is
highlighted on the screen
7
8
9
With PRINT CONFIG still
highlighted on the screen,
press the green ENTER key
The screen will ask you to
Print Configuration? Press
the green ENTER key again.
If printout is blank, the roll
has been inserted the wrong
way (See Image 3).
The Terminal will now return
to READY You may tear off and discard
any excess roll
6
End of Day Banking
The Driver need only perform End of Day Banking if the Taxi will be out of circulation for
more than a few days.
Your Supervisor Card can be found in your CABVISION STARTER PACK.
7
1
2
3
You should have your
Supervisor Card ready
Press MENU Key
Press MENU Key again
4
5
6
Your screen will show TOTALS
highlighted
Press green ENTER Key
Your screen will show END
OF DAY BANKING
7
8
9
Press green ENTER Key
Now swipe Supervisor Card.
The magnetic strip should face
inward and be well inserted
Press green ENTER Key
10
11
12
Press green ENTER Key again
The Terminal will now contact
the Banks. This will take 2-3
minutes
The Terminal will now print.
Tear off and check carefully
End of Day Banking
Example 1
Example 2
BANKING TOTALS
BANKING TOTALS
LONDON TAXI JOURNEY
CABVISION NETWORK LTD
020 7655 6970
MRCH NO. CABVISION
TERMINAL ID: 29420410
LONDON TAXI JOURNEY
CABVISION NETWORK LTD
020 7655 6970
MRCH NO. CABVISION
TERMINAL ID: 29420410
AMEX
T TALS AGREED
TO
TOTALS
AMEX
T TALS AGREED
TO
TOTALS
PREVIOUS TOTALS
NO BUSINESS
PREVIOUS TOTALS
NO BUSINESS
CURRENT TOTALS
NO BUSINESS
CURRENT TOTALS
NO BUSINESS
10.00 27/01/17 40IF
RECEIPT 0001
76
10.00 27/01/17 40IF
RECEIPT 0001
BARCLAYCARD
UNCONFIRMED
U
UN
CONFIRMED TOTALS
CO
BARCLAYCARD
BA
BARC
RCLA
RC
LAYC
LA
AYC
YCAR
CARD
ARD
AR
TOTALS AGREED
PREVIOUS TOTALS
PREVIOUS TOTALS
76
Each of the 2 banks contacted must show TOTALS
AGREED ( Example 2 ) if they do not, the End of
Day Banking procedure must be repeated
Once End of Day Banking is completed the Screen
will return to READY.
You may need to LogOff at the end of the shift (P5)
8
Shift Report
If you wish to double check your transactions or if you wish to cross check with your
on-line Cabvision Driver Account.
This action will generate a list of all successful transaction activity since the shift
started and which should correlate with your DRIVER RECEIPT printouts for the shift.
You may then select to end your shift or stay LoggedOn to continue your shift
1
2
3
Press MENU Key
Scroll down using the f2
key until Shift Report is
highlighted.
Press green ENTER Key
4
5
You will now be asked if
you wish to end your shift
9
Press green ENTER Key to
LogOff and end shift or red
CANCEL key to continue
shift
E
m
xa
pl
f
eo
i
Sh
rt
po
e
ft R
Rebooting the System
If the system crashes or stops relaying, you will need to reboot the system. The
system will then restart. No Data will be lost by Rebooting the Terminal.
To Reboot:
Push buttons at the same
time for a few seconds.
Press the yellow CLEAR button and the DOT COMMA APOSTROPHE button at the
same time. Hold for a few seconds and release.
If your Terminal has frozen in mid-transaction and you have Rebooted the system, a
VOID receipt may be printed after the Terminal has restarted. If your Passenger still
wishes to use a card to pay the fare, please process as a Non-Metered Fare (P14)
10
£
Contactless Payments
Credit Cards, Debit Cards, Smart Phones, Other Mobile Devices - inc: Watches,
Key Fobs, Wearable Technology.
5.00
£1For
£15.00 and below the bank will not be contacted and therefore the transaction
should proceed easily once the card or device has correctly connected with the
Passenger Terminal.
0
15.0
+£Currently
the Contactless Limit for Cards is £30.00 and below. The limit for other Payment
Devices will have been set by the individual bank up to £500.00. Any transaction above
£15.00 will require bank contact from the Terminal and therefore may take longer.
0
30.0
+£Fares
up to £500.00 can be paid with a Contactless device.
A Fare higher than £30.00
may require the passenger to enter their PIN or other security checks. In rare instances
it may require an additional signature check which should be processed as Chip and
Signature (P17/18).
ED
FAAILFAILED or DECLINED Contactless transaction may be due to specific individual
bank pre-authorised limits. In these instances the Passenger Terminal will tell Passenger
to Insert Card and proceed with Chip and Pin (P13).
DRIVER RECEIPT
**** **** **** 1996
NOTE: The only confirmation that a payment is Authorised
will be on the Driver Receipt. The Passenger may want to exit
the taxi once the beep/s are heard or if the Passenger Terminal
reads “APPROVED”. However we strongly recommend that the
passenger remains in the Taxi until the Driver Receipt is printed
and is visually checked for the Authorised Code.
17 : 11 29/11/16
AUTH CODE: 055766
RECEIPT 0024
-----------------------------Fare
£23.00
Tip
£ 4.60
-------------------------------------------------------------
TOTAL
£27.60
Driver
98765
-------------------------------------------------------------
11
Contactless Payments
1
2
3
The Meter is stopped
The Driver Terminal will show
Transaction in Progress
The Passenger will see Fare
and enter Tip amount
4
5
6
The Passenger will confirm
the Total amount to pay
The Driver Terminal will
show that the Passenger
has confirmed Total and
is ready to pay
The Passenger is asked to
present Card or Device
and taps screen.
7
8
Passenger
Passenger & Driver
Passenger
Passenger
9
DRIVER RECEIPT
**** **** **** 1996
17 : 11 29/11/16
AUTH CODE: 055766
RECEIPT 0024
------------------------------
Check Driver
Receipt before
Passenger
exits Taxi
Fare
£23.00
Tip
£ 4.60
-------------------------------------------------------------
An Authorised
Driver Receipt
TOTAL
£27.60 is the only way
------------------------------to ensure that
------------------------------a payment is
Driver
98765
Authorised
Both the Passenger and
Driver Terminals show
APPROVED. This is NOT
a payment confirmation.
Driver Terminal will now
print Driver Receipt. This is
the only way to confirm that
a Fare is Authorised
10
REMEMBER TO UPLOAD AT THE END OF SHIFT
Contactless amounts of £15.00 or less will require an Upload
in order to ensure swift payment to Driver. If you have taken
a Contactless Fare that does not appear on your statement, you
must perform a Manual Upload.
Press the DOT COMMA
APOSTROPHE key to print
Receipt. Repeat if a second
Receipt is requested
MENU
f2 DOWN
UPLOAD
TRANSACTIONS
ENTER
12
The Chip and Pin Transaction
1
2
3
The Meter is stopped
The Driver Terminal will show
Transaction in Progress
The Passenger will see Fare
and choose Tip
4
Passenger
The Passenger will confirm
total Fare
6
Passenger
The Driver Terminal will show
confirmed Total and Passenger
will insert card
Passenger is prompted
for their PIN
7
8
9
The Driver will not see the
PIN number
The Driver Terminal will show
payment approved and display
the Authorisation Code
10
11
The Terminal will now issue
the Passenger receipt with
the Authorisation Code.
Hand this to the Passenger
Press the green ENTER
key. The Passenger can
now remove their Card
The Driver Receipt will
now be issued. Please
keep for your records
•
•
•
13
5
Passenger
12
To Upload Transaction, when
prompted, press the green
ENTER key. The Terminal will
show Ready
The Terminal will Upload Automatically within 60 seconds and return to READY.
Please ensure that the card has been Authorised and check the Printed Receipt.
A Card/PIN may be tried 3 times before it is blocked.
The Non-Metered Transaction
There are occasions when you may wish to process a non-metered fare.
• You may wish to take a deposit on a long journey
• Two or more passengers may wish to split the fare
• The passenger asks to round up the metered fare
• The Passenger may have inserted the Card before the meter was stopped.
See Troubleshooting 1 (P23)
1
2
3
The Terminal will show the
READY screen
Type in the fare amount
leaving out the decimal
point
e.g. £40.00 is 4000
The Terminal will show the
full amount on the screen.
4
5
6
Double check the amount
on the screen and Press
green ENTER
The Driver Terminal will now
ask you to confirm details
Press green ENTER to
confirm
7
4000 is shown as £40.00
To save time between taking split fares, it is worth bypassing
UPLOAD transaction.
When the Driver screen asks TXN UPLOAD press yellow CLEAR
button to move on quickly to next fare entry. This also applies
when it is neccessary to re-enter a Fare amount.
The Driver Terminal will
now show Transaction in
Progress . The Passenger
will continue with Tip and
the chosen method of
payment
14
The Magnetic Swipe Transaction
1
2
3
The Meter is stopped
The Driver Terminal will now
show Transaction in Progress
The Passenger will see Fare
and choose Tip
4
5
6
Passenger
Passenger
Str
ip f
15
ace
s in
wa
rds
The Passenger will see fare and
Tip amount and confirm Total
The Driver Terminal will
show that the Passenger
has confirmed Total
The Passenger will now hand
you the card to swipe. Ensure
that the strip faces inward
7
8
9
The Driver Terminal will print
the Merchant Receipt. Once
signed retain in your records
for 18 months
Retain the Card while the
passenger signs and check
signature against the back
of the card
Press green ENTER
10
11
12
If signature matches press
green ENTER for yes. If no
press yellow CLEAR for no. The
transaction will be cancelled
Once you press the green Press green ENTER
ENTER button the Passenger
Receipt will print. Check the Check and accept signature.
authorisation code
authorisation code and hand Ensure
is on all 3 receipts.
to the Passenger with their card
The Magnetic Swipe Transaction
13
14
15
The Driver receipt will now
be printed
Tear Off and press green
ENTER button
Press green ENTER for
Transaction Upload
16
DRIVER RECEIPT
**** **** **** 1996
17 : 11 29/11/16
AUTH CODE: 055766
RECEIPT 0024
------------------------------
The Terminal will now return
to the READY screen
•
•
•
•
•
Check Driver
Receipt before
Passenger
exits Taxi
Fare
£23.00
Tip
£ 4.60
-------------------------------------------------------------
An Authorised
Driver Receipt
TOTAL
£27.60 is the only way
------------------------------to ensure that
------------------------------a payment is
Driver
98765
Authorised
Please ensure that the transaction has been authorised by checking the
Driver Receipt for Authorisation. An authorisation code and signature on a
Merchant Receipt are not confirmation of a completed transaction, you must
check and accept the signature and issue a Cardholder and Driver Receipt
with Authorisation code to be certain the transaction has completed
successfully.
Please ensure the authorisation code is on all 3 receipts: DRIVER,
MERCHANT AND PASSENGER
The signatures should match; slight differences may occur due to conditions.
Any doubt and the transaction should be cancelled and an alternative method of
payment should be used.
Always keep the Merchant receipt in your records for 18 months.
The Swipe panel is only available on the Driver terminal therefore if the Passenger
has informed you that it is a Magnetic Swipe card please request the card as soon
as payment process is required.
Whilst there is adequate time for this transaction, if too much time has lapsed
before checking and accepting signature match the Transaction may time-out.
You will not have an Authorised Drivers Receipt and the Transaction needs to be
entered manually (Non-Metered Fare Page 14) and processed again.
We advise you not to be distracted when taking a card that requires signature
match and always check all 3 Receipts.
16
The Chip and Signature Transaction
1
2
3
The Meter is stopped
The Driver Terminal will now
show Transaction in Progress
The Passenger will see Fare
and choose Tip
4
5
6
The Passenger will see
Fare plus the Tip amount
and confirm Total
The Driver Terminal will
show that the Passenger
has confirmed Total
The Customer will insert
their card into the Passenger
Terminal
7
8
9
The Driver Terminal will
show connecting to Bank
The Driver Terminal will print
the Merchant Receipt. Once
signed this should be kept
for 18 months
Press green ENTER
11
12
Retain card and hand Merchant
Receipt to the Passenger to
sign. Check the signature on the
back of the card
If signature matches press
green ENTER for yes. If no
press yellow CLEAR for no. The
transaction will be cancelled
10
Passenger
Passenger
The Passenger Terminal will
instruct to hand the card to
Driver. Driver Terminal will
now ask you to check the
signature
17
Passenger
Passenger
Check and accept signature.
Ensure authorisation code
is on all 3 receipts.
The Chip and Signature Transaction
13
14
15
Press ENTER for Cardholder
receipt. Check Authorisation
and give to Passenger with card.
Tear Off and press green
ENTER button
The Driver receipt will now be
printed. Check Authorisation
code again
16
17
DRIVER RECEIPT
**** **** **** 1996
17 : 11 29/11/16
AUTH CODE: 055766
RECEIPT 0024
------------------------------
Press green ENTER
•
•
•
•
After UPLOAD Terminal will
return to READY.
Check Driver
Receipt before
Passenger
exits Taxi
Fare
£23.00
Tip
£ 4.60
-------------------------------------------------------------
An Authorised
Driver Receipt
TOTAL
£27.60 is the only way
------------------------------to ensure that
------------------------------a payment is
Driver
98765
Authorised
Please ensure that the transaction has been authorised by checking the
Driver Receipt for Authorisation. An authorisation code and signature on a
Merchant Receipt are not confirmation of a completed transaction, you must
check and accept the signature and issue a Cardholder and Driver Receipt
with Authorisation code to be certain the transaction has completed
successfully.
Please ensure the authorisation code is on all 3 receipts: DRIVER,
MERCHANT AND PASSENGER
The signatures should match; slight differences may occur due to conditions.
Any doubt and the transaction should be cancelled and an alternative method of
payment should be used.
Always keep the Merchant receipt in your records for 18 months.
Whilst there is adequate time for this transaction, if too much time has lapsed
before checking and accepting signature match the Transaction may time-out.
You will not have an Authorised Drivers Receipt and the Transaction needs to be
entered manually (Non-Metered Fare Page 14) and processed again.
We advise you not to be distracted when taking a card that requires signature
match and always check all 3 Receipts.
18
cabvisiondriver.com
The Cabvision Driver will be able to access a live updated account via the Cabvision
Website or by downloading the Cabvision Driver App via IOS or Android.
•
•
•
Web: www.cabvisiondriver.com
IOS: Search Cabvision Driver
ANDROID: Search Cabvision Driver
te
b-si
We
ess
Acc
IOS
App
roid
And
App
Once you have visited Cabvision for registration, fitting and training, you can then
access the Cabvision Driver site to access your account.
Step 1: Go to www.cabvisiondriver.com. The page will ask you to login or create a
new account. For new drivers enter your Badge number and click on Create New/
Recover Password. This process can also be used if you have forgotten your password.
An email will be sent to your email account which when clicked will take you to the
Driver Website where you will verify your account and create your password.
Cabvision Driver
Badge Number
Login
Badge Number
Password
Password:
Login
←
Create New /Recover Password
Login
New/Reset Password
Enter Badge Number
←
Click to recieve email to
create/recover password
For assistance please contact Cabvision on 020 7655 6970
NOTE: The email should arrive immediately. If this does not happen please check
your Junk/Spam and if not there please call Cabvision on 020 7655 6970 to ensure
we have the correct email address.
19
cabvisiondriver.com
Once on your account page you will see you live account information. Clicking history will
show you all payments which have been processed and paid or the date payment to your
account will be made. Pending will show you fares which have yet to be processed.
100%
9.41 AM
Cabvision Driver
Cabvision Driver
Payment Amount
Total
Fare
Gratuity
Date
.
.
.
.
£30.24
£25.20
£5.04
13.31 18/07/2016
£
Total
Fare
Gratuity
Date
.
.
.
.
£17.52
£14.60
£2.92
14.10 18/07/2016
£
Transaction Count
Date Due
Date Sent
Payment Amount
Transaction Count
Date Due
Date Sent
Payment Amount
£
Transaction Count
Date Due
Date Sent
Payment Amount
Total . £40.28
Fare . £33.40
Gratuity . £6.88
£
Transaction Count
Date Due
Date Sent
Pending
History
Cabvision Driver
PENDING
Total . £102.00
Fare . £85.00
Gratuity . £17.00
Date . 15.14 18/07/2016
←
.....
Payments due to your account
←
Payments made to your account
←
Payment breakdown
HISTORY
∙
∙
∙
∙
∙
∙
∙
∙
∙
∙
∙
∙
∙
∙
∙
∙
??
HELP
PENDING
£28.00
Payment Amount
Transaction Count
5
22/01/2017
£
19/01/2017
Date Sent
£14.60
Payment Amount
Transaction Count
4
21/01/2017
£
18/01/2017
Date Due
Date Sent
Payment Amount
£33.40
3
Date Due
£
Transaction Count
21/01/2017
Date Due
18/01/2017
Date Sent
Payment Amount
£14.00
2
£
Transaction Count
21/01/2017
Date Due
18/01/2017
Date Sent
HISTORY
∙
∙
∙
∙
∙
∙
∙
∙
∙
∙
∙
∙
∙
∙
∙
∙
??
HELP
£28.00
5
22/01/2017
19/01/2017
£14.60
4
21/01/2017
18/01/2017
£33.40
3
21/01/2017
18/01/2017
£14.00
2
21/01/2017
18/01/2017
Help
Cabvision pay all Drivers by Next Business Day.
The cut off point is midnight on the day and is timed by the UPLOAD. For example an
Upload at 11pm will be paid next day, Monday to Friday. Uploads after midnight will be
paid the day after. Uploads on Saturday and Sunday (Sunday:before midnight) are paid
on Monday. Uploaded Fares on Bank and National Holidays, are made Next Business Day
and midnight cut off applies.
UPLOAD BEFORE MIDNIGHT FOR
NEXT BUSINESS DAY PAYMENT
NOTE: Contactless Transactions may require manual UPLOADING in order to be process by
the bank. If you have taken a Contactless fare and it does not appear on the PENDING segment
of your account, you will need to perform a manual UPLOAD.
We recommend always performing an Upload at the end of each shift.
MENU
20
f2 DOWN
UPLOAD
TRANSACTIONS
ENTER
cabvisiondriver.com(3)
The Cabvision Driver can view and download monthly statements via the Cabvision
Website or by downloading the Cabvision Driver App via IOS or Android on a Smartfone.
•
•
•
Web: www.cabvisiondriver.com
IOS: Search Cabvision Driver
ANDROID: Search Cabvision Driver
Access your account via the Cabvision website and the
Cabvision Driver Smartfone App.
.....
9.41 AM
100%
Cabvision Driver
Total . £30.24
Fare . £25.20
Gratuity . £5.04
Date . 13.31 18/07/2016
Total . £17.52
Fare . £14.60
Gratuity . £2.92
Date . 14.10 18/07/2016
Total . £102.00
Fare . £85.00
Gratuity . £17.00
Date . 15.14 18/07/2016
Cabvision Driver App
Real Time Transaction Tracker
Total . £40.28
Fare . £33.40
Gratuity . £6.88
Pending
History
Help
Transaction Statements
Home
Preferences
Statements
Invoices
Logout
Monthly Statements
Select Monthly Statement
January 2017
DOWNLOAD
Custom Date Range Statements
Select start date
Select end date
01-01-2017
09
09
DOWNLOAD
January 2017
Su
Mo
Tu
We
Th
Fr
Sa
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14
For assistance please contact Cabvision on 020 7655 6970
If you have any issues please call Cabvision on 020 7655 6970
21
Driver Notes, Numbers
&
Reminders
22
Troubleshooting & Tips
1. Problem: PLEASE REMOVE CARD appears on the Driver Terminal or the
fare amount is not relaying from the taximeter to the credit card machine when
the taxi meter goes on stop.
1/ Passenger may have inserted card before taximeter was stopped. The Card
terminal cannot accept a fare whilst a card is inserted. To proceed you should ask
the passenger to remove their card, and then you should enter the fare manually
into the Driver Terminal. The Non Metered Transaction (P14)
2/ Communication between Taximeter and Terminal has broken. This can
happen if the Taximeter has been changed. In some situations this can be
fixed by changing a setting on the meter. We may be able to talk you through
this over the phone. 020 7655 6970 or you may need to bring the Taxi back to
the Cabvision Workshop for a quick adjustment.
2. Problem: TERMINAL FAILS TO CONNECT- SCREEN SHOWS UNABLE
TO CONNECT - RECEIPTS SAY UNABLE TO CONNECT
At the READY screen theTerminal should show a telephone mast icon and signal
Driver Terminal Overview (P3).
bars in the top right corner
If these are not present, this means the modem has suffered a failure and the
Terminal will need to be replaced. Please visit Cabvision for a replacement
Terminal.
If you are in the middle of a transaction or have a passenger who wishes to pay
by card please call Cabvision on 020 7655 6970 Mon-Fri 9-5 or Ingenico on
020 3553 1046 any time to process the payment on your behalf.
3. Problem: KEY IN FUNCTION CODE APPEARS AT RANDOM INTERVALS
Some drivers have reported noticing this message at random times.
Please press the Red/Cancel button
to return to the Ready screen.
Alternatively, Reboot the terminal. Reboot the System (P10)
23
Troubleshooting & Tips
4. Problem: TERMINAL FROZEN MID-TRANSACTION
Press the DOT COMMA APOSTROPHE and yellow CLEAR keys together for
2 seconds to Reboot the System (P10).
When the Terminal reboots it should print a VOID receipt that can be handed
to the passenger to reassure them that they have not been charged and that
the fare remains unpaid. If the Terminal doesn't print a void receipt and the
failed transaction was Contactless, press the DOT COMMA APOSTROPHE
KEY to print a VOID receipt.
5. Problem: FRONT OR REAR TERMINAL SAYS ALERT INTERUPTION
This means a tamper-prevention mechanism inside the Terminals has been
triggered, this fault can only be fixed by the equipment manufacturer. Please
visit Cabvision workshop for a replacement Terminal.
6. Problem: TERMINALS ARE NOT SWITCHING OFF
Terminals are designed to stay on for 5 minutes after engine and taximeter
shutdown before switching off. If you find that your terminals do not shut down,
this is likely to be a faulty power supply. Please visit the Cabvision workshop.
7. Problem: MESSAGE PINPAD UNAVAILABLE CHECK CONNECTIONS
This is a wiring issue, please visit the Cabvision Workshop.
8. Problem: UNEXPECTED CONFIGURATION PRINTOUT
The Terminal automatically synchronises its configuration every 60 days. You
can discard the report as it does not contain anything sensitive.
9. Problem: UNSURE IF PAYMENT HAS PROCESSED
If there is any concern that a fare has not processed please ask the passenger
to wait a few minutes whilst this is verified.
Call Cabvision 020 7655 6970 or Ingenico 020 3553 1046 to check that the
transaction has processed. Please have your TID number to hand.
24
Troubleshooting & Tips
10. Problem: NEED A RECEIPT FOR CONTACTLESS FARE AFTER
TRANSACTION UPLOAD - SCREEN WILL SHOW READY
If Transaction Upload has already taken place. From the Ready screen press the
DOT COMMA APOSTROPHE
key to print the Receipt
Producing a Customer Receipt for a Contactless Transaction means that the
Upload for that transaction has been skipped. The Upload will be re-attempted
at next Terminal power-up or by pressing MENU and the down f2 key until
Upload Transactions is highlighted and press green ENTER to proceed.
We advise you to perform an Upload after a Contactless Transaction in order to
be paid promptly. See 11 below.
11. Problem: PAYMENT FOR FARE HAS NOT BEEN PAID TO YOU
Perform an Upload Transaction
MENU
f2 DOWN
UPLOAD
TRANSACTIONS
ENTER
or call Cabvision help desk to check the payment 020 7655 6970.
12. Problem: SERVICE UNAVAILABLE TRANSACTION UPLOAD POSTPONED
If you have the Fare Receipt with an Authorisation Code the Transaction has
definitely been processed. The Transaction Upload Process allows us to pay
you quicker and provide support at that moment. A Transaction Upload will
take place automatically every time the terminal powers up. An Upload can
also be done manually from the Pay at Taxi Menu.
See Problem 11 above
13. Tip: To save time between taking split fares, it is worth bypassing UPLOAD
transaction. When the Driver screen shows TXN UPLOAD press yellow CLEAR
button to move on quickly to next fare entry. This also applies when re-entering
a Fare amount.
25
A British Company
Tel 020 7655 6970
Head Office
2-4 Hemming St. Bethnal Green
London E1 5BL
Heathrow
Unit C, Elgin Crescent, Eastern Business Park, Eastern Perimeter Road
London TW6 2RX
www.cabvision.com
© 2016 Cabvision Network Ltd All Rights Reserved
@cabvisiontaxi
edition 2017/4
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