The easier, smarter heating system User guide

The easier, smarter
heating system
Multi-zone heating made easy
User guide
Setup and control
Getting to know the Wiser system
Wiser system
Smart heating for your home
Wiser is designed to be simple to install and simple to use from app to thermostat.
The Wiser system can be personalised to suit your home and requirements. Start with a Room
Thermostat and then build your system by adding Radiator Thermostats to individual rooms.
Three Wiser kits designed to get you started:
• Wiser Thermostat Kit 1 – for combi boilers
• Wiser Thermostat Kit 2 – for conventional boilers with a separate hot water cylinder
• Wiser Thermostat Kit 3 – for large properties with dual heating circuits
Choose one of two kits which include two Wiser Radiator Thermostats if you want to control the
heating in each room individually:
• Multi-zone Kit 1 – for combi boilers
• Multi-zone Kit 2 – for conventional boilers with a separate hot water cylinder
Individual Wiser Radiator Thermostats can be added individually to any Wiser Kit to maximise comfort
and energy savings.
Top features
• Easy to install
• Wireless Room Thermostat can be
positioned anywhere in the room
• Up to 16 heating zones with hot water
• Auto mode / Manual mode / Away mode
• Daily schedules with ‘copy day’ function
• Eight on/off periods per day
• Quick boost function
• Automatic frost protection
• OpenTherm® Technology
• Automatic software upgrades
User guide
This document provides an overview of the
Wiser system, guides you through the setup
process and offers information about Wiser
products.
Installation guide
To ensure correct and safe installation,
always refer to the installation guide.
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Three key steps to success
Wiser system
Three steps are required to control your heating system from wherever you
are.
1. Connect the Heat HubR
The Heat HubR should first be installed by a qualified electrician or heating
engineer. Next, download the Wiser Heat app to guide you through the
set‑up process. To establish initial communication, you must connect your
mobile device to the Heat HubR.
2. Join devices to the Heat HubR
With the smartphone connected to the Heat HubR, you will now add heating
devices to the system. Follow the step-by-step process to define the rooms in
which your devices are placed as well as to add and install your Wiser Room
Thermostats and Wiser Radiator Thermostats.
If you are a professional installer, upon completing this step, you can hand
over the system to your customer for the last step, connection to the Internet.
3. Connect it all to the Internet
Connect the Wiser system to your home Wi-Fi network to create and register
an account. This allows you to control your heating and hot water from any
connected place in the world.
Note that with the account registration, you will be prompted for your email
and residential address. The residential address is required for features such
as Eco Mode to work correctly.
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I need to know how to ...
Wiser system
Set up a system . . . . . . . . . . . . . . . . . . . . . 5
Connect the Heat HubR . . . . . . . . . . . . . . . . . . . 6
Download the Wiser Heat app . . . . . . . . . . . . 6
Connect your smartphone to the Heat HubR . 7
Radiator Thermostat
Join devices to the Heat HubR . . . . . . . . . . . . . 8
List your devices . . . . . . . . . . . . . . . . . . . . . . . 8
Name rooms . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Add a Room Thermostat . . . . . . . . . . . . . . . . . 9
Add a Radiator Thermostat . . . . . . . . . . . . . . 10
Connect it all to the Internet . . . . . . . . . . . . . . . 12
Join the Heat HubR to your home Wi-Fi . . . . . 12
Account registration . . . . . . . . . . . . . . . . . . . 13
Room Thermostat
Control your heating . . . . . . . . . . . . . . . . 14
Open and start . . . . . . . . . . . . . . . . . . . . . . . . . 15
First access - Good to know . . . . . . . . . . . . . 15
Home view and what it displays . . . . . . . . . . 16
Room view and what it displays . . . . . . . . . . 17
Operate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Set the room temperature . . . . . . . . . . . . . . . 18
Boost the room temperature . . . . . . . . . . . . . 19
Controlling hot water . . . . . . . . . . . . . . . . . . . 20
Boost hot water . . . . . . . . . . . . . . . . . . . . . . . 21
Two ways to access the schedule . . . . . . . . . 22
How to edit the schedules . . . . . . . . . . . . . . . 23
How to add new rooms and devices . . . . . . . 24
What can I do in settings? . . . . . . . . . . . . . . 25
Rooms and Devices . . . . . . . . . . . . . . . . . . . 26
Room Details . . . . . . . . . . . . . . . . . . . . . . . . . 27
Device Details . . . . . . . . . . . . . . . . . . . . . . . . 28
Heat HubR
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I need to know how to ...
Getting to know the Room Thermostat . . . . . 30
Set a room temperature . . . . . . . . . . . . . . . . 31
Replace the batteries . . . . . . . . . . . . . . . . . . 32
Wake up the Room Thermostat . . . . . . . . . . 32
Getting to know the Heat Hub . . . . . . . . . . . . 34
What do the buttons do? . . . . . . . . . . . . . . . . 34
Getting to know the Radiator Thermostat . . . 36
How to boost the room temperature . . . . . . . 36
Replace the batteries . . . . . . . . . . . . . . . . . . 37
Install a valve adaptor . . . . . . . . . . . . . . . . . . 37
Install your Wiser Multi-zone Kit . . . . . . . . . . 38
Eco Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Moving the Room thermostat . . . . . . . . . . . . 41
How to connect OpenTherm . . . . . . . . . . . . . 42
How to identify devices . . . . . . . . . . . . . . . . . 43
LED behaviour Radiator Thermostat . . . . . . . 45
LED behaviour of the Heat Hub . . . . . . . . . . 47
Wiser system
Radiator Thermostat
Room Thermostat
Alexa . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Common Wiser commands for Alexa . . . . . . . 49
IFTTT . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Google home . . . . . . . . . . . . . . . . . . . . . 51
Heat HubR
Cyber security . . . . . . . . . . . . . . . . . . . . . . . . . 52
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Set up a system
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Connect the Heat HubR
Set up a system
Download the Wiser Heat app
Download the Wiser Heat app for your
smartphone from the App Store® or
Google PlayTM.
Your Heat HubR must be installed by a
qualified electrician or heating engineer
according to the Installation Guide.
Upon successful installation of the Heat
HubR the Setup LED will show a solid green
light.
Search for Wiser Heat
Download and open the Wiser Heat app
Now you must establish and configure a new
system by connecting your smartphone with the
Heat HubR.
Tap Setup / Create Account
Wiser Heat app
The Wiser Heat app guides you through the
whole setup process. This guide can also
provide information about specific steps.
System requirements
The Wiser Heat app is available for
Apple® iOS and Android™ smartphones.
Due to the large number of smartphones
available on the market, compatibility
cannot be guaranteed with every model.
The smartphone must fulfil the following
minimum technical requirements:
Android™ Version 4.2 or higher
Apple® iOS 9 or higher
The Wiser Heat app for tablets will be
available at a later date.
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Connect the Heat HubR
Set up a system
Heat HubR setup mode
The Heat HubR setup mode stays active for
15 minutes. After 15 minutes of no activity,
the Heat HubR goes back to the normal
operating mode.
Connect your smartphone to the
Heat HubR
If you are still setting up your system when
this happens, go through the setup steps
again. You can activate the Heat HubR setup
mode at any time.
This shows how to connect your mobile device
to the Heat HubR via a temporary Wi-Fi network
set up by the Heat HubR.
First choose the Heat HubR you wish to set up.
Then select your device and activate the set‑up
mode.
iOS
Press the Setup button.
er
Hot Wat
Setup
Heating
When the setup
mode is active
the LED flashes
green.
Android
Open the Wi-Fi settings on your
smartphone (for Android users the app will
take you to the Wi-Fi settings automatically)
Select the network called
WiserHeat XX_XXXXXX and connect to it.
Do you need to change your Wi-Fi
network? Do you have a new broadband
provider? Have a look here: How to change
the Wi-Fi network -> page 42
Navigate to the Wi-Fi settings
In most cases, you will find the Wi-Fi
settings as a sub-menu in the settings of
your smartphone
.
Apple®
Android™
Switch back to the Wiser Heat app (not
necessary for Android users)
Return to the Wiser Heat app
Tap Next
Tap Next
The smartphone and the Heat HubR are now
connected.
Wiser HeatXX_XXXXXX
Secured
guest
Open
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Join devices to the Heat HubR
Set Up a system
List your devices
Name rooms
Enter the number of Room Thermostats and
Radiator Thermostats to add to the system.
Assign Room Thermostats and Radiator
Thermostats to rooms, step-by-step. Start
by naming the room in which the first Room
Thermostat is placed/installed.
For the Thermostat Kits, you will only add
one or two Room Thermostats. For the Multizone Kits, you can also add the Radiator
Thermostats.
Set up the heating system by adding Room
Thermostats and Radiator Thermostats and
assigning them to rooms.
For each type of thermostat, enter the
number of devices you want to add.
Enter a new room name (max 30 characters).
Any room already defined appears in a dropdown menu on this screen when adding
subsequent devices.
Tap Next
Great! Now we need to add
devices to your rooms.
What room would you like to
put the Thermostat in?
Now let’s setup your heating
system.
Now we need to add your new
devices to the system. How
many devices do you have?
Room
Thermostat
1
Radiator
Thermostat
0
Next
Skip?
Next
Enter a new room name
Next
Not sure where to place the Radiator
Thermostats? Have a look here: Installing
your Wiser Multi-zone Kit -> page 39.
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Join devices to the Heat HubR
Set up a system
Add a Room Thermostat
After you assign the Room Thermostat to a
room, such as a lounge, the Room Thermostat
must be joined to the Heat HubR as follows.
Insert the batteries and join the network
Follow the messages on the Room
Thermostat’s display to join the network.
Press O to initiate the connection.
Place/Mount the Room Thermostat
The Wiser Heat app assigns this Room
Thermostat to the named room.
Place this Room Thermostat in the room, either
on the wall or on the provided desk stand.
Insert the batteries into the Room
Thermostat.
Ensure the polarity of the batteries (+
and - ends) is correctly oriented. The
polarity is indicated on the device’s
terminals.
No network found? The Heat HubR has
timed out
If the Heat HubR setup mode has timed out (the
LED shows a solid green), repeat the setup
step.
No network found? The Heat HubR is still in
setup mode
Close the battery compartments.
If the Heat HubR is still in setup mode (the LED
is flashing), the Room Thermostat is too far
away from the Heat HubR.
In this condition, choose another
location for the Room Thermostat or use an
RF Range Extender (contact Drayton Customer
Services).
Do you want to move the Room
Thermostat to another room?
Have a look here: Moving the Room
Thermostat -> page 42
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Add a Radiator Thermostat
After you assign a Radiator Thermostat to
a room, the temperature can be controlled
independently from the rest of your home.
Now the Radiator Thermostat must be joined to
the Heat HubR:
Insert the batteries and join the network
Insert the batteries in the Radiator
Thermostat.
Install the Radiator Thermostat
The Radiator Thermostat comes with two valve
adapters:
• Valves with a M30x1.5 threaded connection
• Danfoss RA valves
Install the Radiator Thermostat on the
radiator using a valve adapter.
Ensure the polarity of the batteries (+ and
- ends) is correctly oriented. The polarity is
indicated on the device’s terminals.
Valve adapter
The two included valve adapters work with
the vast majority of radiator valves.
The device is ready for joining when:
• left/right LEDs flash red/blue
• central LED shows a solid orange
Twist and hold the cap in the + direction
until the central LED flashes green.
Twist the cap in the – direction and hold for
2 seconds until the blue LED lights up.
Note: The Radiator Thermostat now calibrates
the radiator valve. If you forget this step, the
Radiator Thermostat will automatically calibrate
the radiator valve after 5 minutes. Calibration
takes only a few seconds.
If however, neither work with your radiator
valves, consult the Valve Adapter Guide on
the Drayton website. After reviewing this
guide, if you still need assistance please
contact Customer Services at the number
indicated on the last page of this guide.
Installation guide
To ensure correct and safe installation,
always refer to the installation guide.
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Join devices to the Heat HubR
Select a channel of a threechannel Heat HubR
Do you have an OpenTherm®
boiler?
If you are using a Heat Hub Three Channel,
you must assign the Room Thermostats to the
appropriate channels. Channel one and three
are used for the heating circuits. Channel two is
used for the hot water circuit.
You must first adapt or rewire the OpenTherm
installation to the Heat HubR for Wiser to detect
the OpenTherm connection.
R
To ensure the system works correctly, you must
know which rooms are on which heating circuit.
Ask your installer if you are unsure of this
information.
Great! Now we need to add
devices to your rooms.
What room would you like to
put the Thermostat in?
For further information and help for installation,
have a look here: How to connect OpenTherm
-> page 43
Set up a system
Gas, oil or electric?
To control your room temperature properly, it is
necessary to know if the heating system is gas,
oil or electric. If you are uncertain, keep the
default settings. You can change this parameter
later in Settings.
What fuel do you use to heat
your home?
Gas (default)
Oil
Electric
Enter a new room name
Not sure?
Select a channel
If you are not sure leave this on the default setting.
You can make changes to this later on.
HubR Channel 1
Next
Next
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Connect it all to the Internet
Set up a system
Select your Wi-Fi network
Home Wi-Fi Network
Other Network 1
Join the Heat HubR to your home
Wi-Fi
Other Network 2
Other Network 3
This step connects the Heat HubR to your home
Wi-Fi network so the heating system can be
controlled over the Internet.
Note: All information entered on the following
screens is required to enable remote control
from your smartphone.
Can’t see your network?
Select your home Wi-Fi network and enter
the password.
Tap Join.
If your Wi-Fi network is not displayed:
Tap Can’t see your network?
Enter the name of your network
Select your Wi-Fi network
Change the home Wi-Fi
If you change broadband providers, you
can switch to another Wi-Fi network
at any time. When the Wiser system
detects an existing connection, you are
asked if you want to change the Wi-Fi
network.
Home Wi-Fi Network
Network name
Other Network 1
Enter the password for [Home Network]
Security type
Other Network 2
Open
Other Network 3
Password
Cancel
Type your network-related information on
the displayed screen.
Join
Tap Join
Q W E R T Y U
A S D F G H J
I O P
K L
How to change the Wi-Fi network ->
page 42
Z X C V B N M
Join
123
Can’t see your network?
s pac e
return
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Connect it all to the Internet
Set up a system
Account registration
You must create and register your account to
control your Wiser system via the Internet.
Create your account
Enter your name, email address and a
password.
Only a secure password will be accepted
and must have at least:
- Eight characters
- One upper-case letter and
- One number
Verify your data
A verification email with our Terms & Conditions
as well as a link will be sent to the email
address you have provided. Follow the request
to confirm your email address by clicking on the
link.
You will now be able to control your heating
system and hot water from any location.
Enter your home details
Enter your residential address so the
Eco Mode feature can work properly.
No verification email received?
• Check your spam folder
Create an account
Verification
Home details
First name
Last name
Address 1
Email address
Address 2
Password
Town/City
Repeat password
Postcode
Please ensure your password is at least eight
characters and it includes at least one captial and
one number
More than one smartphone
To control your heating system from
additional smartphones, download and
install the Wiser Heat app and log
in using the same email address and
password.
United Kingdom
A verification email has been sent to
[INSERT EMAIL ADDRESS].
Please click the link in the email to verify your
account and return to this app.
If you can’t see this email please check your junk
folder.
Next
Re-send email
• You may have entered your email
address incorrectly. In this case,
create and register your account
again. All other settings remain.
By pressing Next you accept all
terms and conditions
Next
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Control your heating
15/52
Open and start
Control your heating
First access - Good to know
Customise your setup with the Wiser Heat app
so you can:
• Change the set-point temperatures
• Set the schedules
• Boost a room temperature and more
Open the Wiser Heat app
Set up an account or tap Already have an
account
Enter your email address and password
Auto mode, Manual mode and Away mode
The heating system and hot water can run in
three different modes.
Auto mode: The heating system is
fully controlled and triggered by your
schedule. Once the schedule is set, Auto
mode will manage your system daily. You
can create or modify new events at any
time. When you access the app for the
first time, Auto mode is active by default.
Tap Login
Manual mode: Switch to Manual mode
to control your heating system manually
over a period of time (during a party).
During this time, only manual changes
will be accepted and the schedule will be
ignored. You can return to Auto mode at
any time.
Wiser
Setup / Create Account
Already have an account?
The defaults
When you access the Wiser Heat app for the
first time, the app is running in Auto mode, and
all scheduled events are pre‑programmed for
every room. If you want to make changes to
the default schedule, change the times and/
or temperatures so that the schedule fits
accordingly.
Monday – Friday
Saturday – Sunday
Time
Time
Temp
Temp
6:30 am
20.0°C
7:00 am
20.0°C
8:30 am
16.0°C
9:00 am
18.0°C
4:30 pm
21.0°C
4:00 pm
21.0°C
10:30 pm
Off*
11:00 pm
Off*
Pre-programmed schedule
* Only frost protection is active
Do you want to change the schedule? Go to Two
ways to access the schedule -> page 23.
Away mode: When active, all rooms fall
back to the Away temperature (default
16°C). If you have a two or three-channel
Heat HubR, the hot water will be turned
OFF. The Away mode overrides Auto
and Manual mode, however it is still
possible to manually change the set-point
temperature and boost individual rooms.
It is also possible to boost or manually
turn the hot water ON.
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Open and start
Control your heating
Home view and what it displays
Overview of rooms, set-point temperatures
and heating status.
Current room temperature
Away mode
Meaning of the colours:
Red
Warm
21.5 – 30 °C
Orange
Comfort
17.5 – 21 °C
Yellow
Cool
5 – 17 °C
Grey
Heating Off
Once activated, all rooms return to the
Away temperature (default 16°C). If you
have a two or three-channel Heat HubR,
the hot water will be turned OFF. The Away
mode overrides Auto and Manual mode,
however it is still possible to manually
change the set-point temperature and boost
individual rooms. It is also possible to boost
or manually turn the hot water ON.
Tap anywhere in this area to switch to the
related Room view. In the Room view, you
can change the room schedule or boost the
room temperature, etc.
The default temperature and hot water
status for Away mode can be modified
under Settings/Away Mode.
Note: If the system is in Auto Mode and an
override is active when the Away Mode is
applied, the Away Mode is then deferred
until the end of the override.
Status of hot water
Home mode
Home view
Settings
Tap here to reactivate your heating system.
Wiser reverts to the previously activated
mode (Auto or Manual).
Room view
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Open and start
Control your heating
Room view and what it displays
If the room temperature is lower than the
desired set-point temperature, the heating is on.
Room/Area to control. Swipe to the left/right to
switch between rooms.
Depending on the room temperature and the
heating status, the circle line will change its
colour.
Current room temperature
Meaning of the colours:
Tap to open the boost menu.
With the boost feature you can temporarily
increase the room temperature by 2°C. Choose
between 30 minutes, 1 hour, 2 hours or 3 hours.
Red
Warm
21.5 – 30 °C
Orange
Comfort
17.5 – 21 °C
Yellow
Cool
5 – 17°C
Grey
Heating Off
Boost can be stopped at any time by tapping
the time icon again.
Boost
OFF
Tap to open the schedule or to toggle between
Auto and Manual mode.
Boost = OFF
Boost = ON
Heating = Auto mode
Heating = Manual mode
Current setpoint temperature
Home view
Settings
Note: As long as the Away mode is
active, you cannot select Auto or
Manual mode. Tap on Home view to
de-activate the Away mode
.
Room view
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Operate
Control your heating
Set the room temperature
Living Room
Select the room in which you want to set a
new room temperature.
Man
Edit
20.5º
What will happen if your system is in:
Auto mode
The new set-point will continue to be active
until the next scheduled event.
Manual mode
Any set-point changes made with the slider
will continue to be active until the next time
the slider is used.
Away mode
The new set-point will continue to be
active until Away mode
is deactivated.
Afterwards it goes back to its Auto or Manual
status depending on which one was active
when Away mode was activated.
• Switch to Manual mode
Auto
Edit
• Edit your schedule
• Switch to Auto mode
Boost
OFF
20.5º
• Edit your schedule
21º
21.5º
Slide to the left/right to manually increase/
decrease the current set-point temperature.
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Operate
Control your heating
Boost the room temperature
Select the room in which you want to set a
new room temperature.
The boost feature lets you temporarily
increase your room temperature by 2°C.
Tap here to choose the boost duration. You
can select either 30 minutes, 1 hour, 2 hours
or 3 hours.
Boost can be stopped at any time by tapping
the time icon again.
Boost
OFF
Boost = Off
Boost = On
There are three ways to change the room
temperature:
From your Room Thermostat
• By setting a new set-point temperature
• By boosting you can increase the
temperature and choose the time
From your Radiator Thermostat
• By boosting you can increase or
decrease the temperature. The boost
time is always 1 hour.
Overview of boosts
If the boost is active, you can adjust the setpoint temperature at any time.
Wiser Heat app
Room Thermostat
Radiator Thermostat
Temperature
Time
+ 2°C
Selectable
+ 2°C
Selectable
+ / - 2°C
Fixed, 1 hour
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Operate
Control your hot water
Controlling hot water
Hot Water
Select screen for Hot Water
What will happen if your system is in:
Auto mode
The set status will continue to be active
until the next scheduled event.
On
Manual mode
The set status will continue to be active until
the next time the slider is used.
Away mode
The set status will continue to be active until
Away mode
is deactivated. Afterwards
it goes back to Auto or Manual status
depending on which one was active when
Away mode was activated.
Boost
OFF
Man
Edit
• Edit your schedule
• Switch to Manual mode
Auto
Edit
• Edit your schedule
• Switch to Auto mode
Off
On
You can manually switch the hot water on
or off by swiping left or right.
The Hot Water screen is only visible if you
use either the two-channel Heat HubR or
the three-channel Heat HubR.
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Operate
Control your hot water
Boost hot water
Select screen for Hot Water
Boost lets you temporarily switch on hot
water outside of scheduled events.
Tap to choose the boost duration. You can
select either 30 minutes, 1 hour, 2 hours or
3 hours.
Boost can be stopped at any time by
tapping the time icon again.
Boost
OFF
Boost = Off
Boost = On
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Operate
Control your heating
Two ways to access the schedule
Select
the room
Living Room
Schedule - Living Room
M
20.5º
Tap
Scheduler
W
T
F
Edit
13:30 – 14:30
16°
14:30 – 17:15
off
21º
17:15 – 22:30
22°
21.5º
22:30
off
Copy
Tap
Schedules
Living Room
S
10:00 – 13:30
off
Tap Edit
S
06:00 – 10:00
21°
Man
Boost
OFF
20.5º
T
Add
Save
Schedules
Schedule - Living Room
View the schedule for the
following room
Living Room
20.5
Bedroom
Tap
Settings
21º
Select
the room
T
W
21.5º
T
F
S
S
06:00 – 10:00
21°
10:00 – 13:30
off
13:30 – 14:30
16°
Boost
OFF
20.5º
Hot Water
º
M
14:30 – 17:15
off
22°
17:15 – 22:30
22:30
off
Copy
Add
Save
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Operate
Control your heating
How to edit the schedules
As part of the start-up process, you previously
added rooms and assigned devices to the
rooms. Each room has its own schedule, which
is independent from other rooms. If your daily
routine is similar throughout the week, you can
set the schedule for the room for the whole day
then use the Copy function. This will copy the
schedule for each day you select for this room.
Alternatively a different schedule can be defined
for each day.
M
T
W
T
F
S
S
06:00 – 10:00
21°
Edit Event
10:00 – 13:30
off
13:30 – 14:30
16°
14:30 – 17:15
off
Set an event
An event is a set change to the room
temperature for a specified amount of time. An
event consists of a start time and the desired
temperature. One day can have up to eight
events.
17:15 – 22:30
22°
22.5°
Tap anywhere
in this area
11 05
22:30
off
Set
Copy
Add
Back without
saving
Copy the schedule
of a day
Defaults
With your first access to the app, you will
find pre-defined events in all schedules. If
the events match your daily routines, you
do not need to change the schedule. The
defaults -> page 16.
Select the day
Schedule - Living Room
• Select the days to
which you would
like to apply the
same schedule and
Save.
Delete
Cancel
Save
Save your
schedule and go
back
Add an event
You define the start
time. The end time
results automatically
from the next start time
entered.
• Edit your desired
room temperature
and set the start
time.
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Operate
Control your heating
How to add new rooms and
devices
Living Room
Room Thermostats and Radiator Thermostats
can be added at any time to enhance your
Wiser system as follows:
20.5º
Select Settings
Tap Rooms & Devices
Tap Add devices / Add rooms
Boost
OFF
20.5º
Enter the number of Room Thermostats and
Radiator Thermostats to add to the system.
Enter the number of devices to be added.
Tap Next
Follow the on-screen instructions while
naming rooms and assigning new devices.
21º
21.5º
Now we need to add your new
devices to the system. How
many devices do you have?
Room
Thermostat
1
Radiator
Thermostat
0
Great! Now we need to add
devices to your rooms.
What room would you like to
put the Thermostat in?
Enter a new room name
Next
Next
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Operate
Control your heating
What can I do in settings?
Eco Mode
Eco Mode is designed to save you money and
maximise the efficiency of your heating system
by automatically adjusting the time the boiler
turns off. It is based on the outside temperature
and the characteristics of your home. How to
edit the schedules -> page 24 40
Rooms and devices
• Rooms: add, remove, rename
• Devices: add, check firmware, identify, move
it to another room, remove it from a room,
remove it from the system
• General: check device’s signal strength
Logout
Schedule
View and edit the heating and hot water
schedules. How to edit the schedules -> page
24
• Logout
Change password
• Change password
Away mode
Change the default set-point temperature
(Off ... 16°C ... 30°C).
System
Change the default hot water status (On/
Off), this option is available if you are using a
2 channel or 3 channel Heat HubR.
• Wi-Fi network to which the Heat HubR is
connected
• Find information about system time and date
• Define time zone
• App version
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Operate
Control your heating
Rooms & Devices
This page shows details for each room you have
added to your system. This page also allows
you to add additional rooms, lock a device, view
the Wiser Heat HubR, and any heating device
present in the room. Once a room has been
added and named accordingly, the app displays
device information, i.e. battery level and signal
strength.
Connection and operation
Signal strength may drop to as low as 1 bar,
however the system is fully functional at
this level. A red exclamation mark over the
icon indicates that a device has lost the RF
connection to the hub and can no longer be
used to regulate temperature. If changing
the location of the device is not possible, call
customer services using the number indicated
on the last page of this document.
Edit and delete room
• You can tap on the pen to go to the room
details or tap on the bin to delete the room
• You can also tap on any device to go to the
device details page.
Add device
• Tap this to add a device to a room
Add room
• Tap this to add a room to your system
Battery and Signal Strength
• Check battery level
• Check signal strength
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Operate
Room Details
The room details screen allows you to activate
the window open detection and also delete the
room if it is no longer required in the system.
Note: If you have a 3-channel heating relay, you
can change the channel to which the room is
assigned.
Select pen to edit the room name
Toggle Window open detection to activate
the feature
Tap Delete room to delete the room
Control your heating
Open window detection
Open window detection is an energy saving
feature. When a radiator thermostat detects an
open window in a room it will close the radiator
valve fully for a period of ten minutes to avoid
heating the room unnecessarily. The feature
is available only for rooms with a radiator
thermostat.
Open window events can be detected after the
radiator thermostat has been calling for heat
to the room for a period of two minutes. After
two minutes of heating, an open window event
is triggered if the temperature of the room decreases by a set threshold in one minute.
After 10 minutes the system will reset the open
window detection and the radiator thermostat
will resume normal operation. A new open
window event can be detected again after
calling for heat to the room for two minutes.
Activation/deactivation is done from the app on
a per-room basis and is indicated by an open
window icon with the set-point temperature set
to Off as well as the call-for-heat flame being
suppressed.
The feature can be deactivated in a specific
room, such as when drying clothes or if a
room is exceptionally draughty or because of a
personal preference.
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Operate
Control your heating
Device Details
The Device details screen allows you to activate
the Device lock and also identify a device and
remove a device from a room or the system if it
is no longer required in the system.
Device lock
Device Lock stops unwanted interference with
hardware by disabling the physical controls on
devices such as room thermostats or radiator
thermostats from within the App. This prevents
small children from changing the temperatures
in your home by playing with the thermostats.
When a room thermostat is locked, the display
will wake up when a button is touched so that
all information on the display can be read.
However, the buttons cannot be used to adjust
or boost the temperature. When a radiator
thermostat is locked, nothing will happen when
the cap is twisted in either the + or – direction.
Device Lock is switched on and off from the App
by tapping the ‘settings’ icon from the home or
room screens, and choosing ‘rooms & devices’.
Tap on the room you would like to lock and you
will see the lock icon button appear.
Note: while the device lock is active, it is still
possible to reset the device to factory settings.
Identify device
This icon allows you to identify a radiator
thermostat. When you tap this icon the LEDS
on the radiator thermostat start to blink and the
room thermostat shows the word identify. The
identify feature is used so you do not mix up
radiator thermostats, or if you move the radiator
thermostats and need to establish which device
is which.
Note: the radiator thermostat polls the Wiser
Heat HubR approximately once a minute, and
therefore, it may take this amount of time for
the room thermostat to receive a signal from
the radiator thermostat. This delay is done for
battery saving. The optimal way to use the
identify feature is to wake up the device first.
Remove from room
Tap this to remove thermostat from the room.
Once you remove the device (thermostat) from
the room, you can see it under unallocated on
the rooms and devices page.
Remove from system
Tap this to remove thermostat from the system.
Firmware
This screen allows you to view the current
firmware version running on the device. The last
4 digits of the firmware are required when calling
customer services.
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Room Thermostat
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Operate
Room Thermostat
Getting to know the Room Thermostat
Battery status
Signal strength
Relative humidity
Room temperature
The thermostat is requesting heat.
If no flame is visible, the thermostat is
currently not calling for heat.
Set-point temperature
Increase set-point temperature by
0.5°C.
Decrease your set-point temperature
by 0.5°C.
The thermostat display goes into
Sleep mode after 15 seconds of
inactivity to preserve battery life.
Touch any of the three buttons to
wake it.
LED
Flashes red when
batteries are low.
Boost your temperature
by 2°C.
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Operate
Room Thermostat
Set a room temperature
Decrease set-point
temperature by 0.5°C.
Increase the set-point
temperature by 0.5°C.
In Auto mode, the
setting will be valid until
the next scheduled
event.
In Auto mode, the setting
will be valid until the next
scheduled event.
There are three ways to change the room
temperature:
From your Wiser Heat app
• By setting a new set-point temperature
• By boosting (you can increase the
temperature and choose the time)
Temporarily boost set-point
temperature by 2°C.
In Auto mode, the boost stays valid
until the boost time expires.
The amount of time the boost remains
active depends on how many times
you press O.
Adjusting boost time
Press 1 time = 30 minutes
Press 2 times = 1 hour
Press 3 times = 2 hours
Press 4 times = 3 hours
Press 5 times = Cancel
From your Radiator Thermostat
• By boosting (you can increase or
decrease your temperature; the time is
always 1 hour)
Overview of boosts
Wiser Heat app
Room Thermostat
Radiator Thermostat
Temperature
Time
+ 2°C
Selectable
+ 2°C
Selectable
+ / - 2°C
Fixed, 1 hour
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Operate
Room Thermostat
Replace the batteries
The Room Thermostat always informs you of battery status. It can
also be viewed in the Wiser Heat app under Settings -> Rooms &
Devices.
Batteries should be disposed of according to statutory regulations.
They must be recycled properly to protect the environment and
reduce the waste of precious resources.
When the thermostat display is in Sleep mode, a flashing red light
below the Boost button signals the batteries are near depletion.
Symbols
Meaning
Wake up the Room Thermostat
Full
If there has been no interaction for 10 seconds, the Room Thermostat
goes into Sleep mode and the display fades out.
Batteries nearly depleted - change them
immediately
Replace the batteries with 2 x 1.5V IEC LR6 (AA) alkaline
batteries. Ensure the polarity of the batteries (+ and - ends)
is correctly oriented. The polarity is indicated on the device’s
terminals.
Wake up the Room Thermostat by touching any button.
Reset the Room Thermostat
Removing devices and factory reset -> page 44
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Heat HubR
Heat HubR One Channel
Heat HubR Two Channel
Heat HubR Three Channel
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Operate
Getting to know the Heat HubR
The Heat HubR is the central control unit of
the Wiser system. All incoming requests from
heating devices (“Boost the temperature in the
Living Room”) are processed by the Heat HubR.
It also switches the boiler on when required.
The Heat HubR is available in three variants and
depends on your heating system.
• Heat HubR One Channel
1x Heating -> for combi boilers
Heat HubR
What do the buttons do?
Setup button
Within the initial installation
of the system, enter the
set‑up mode and activate the
temporary Wi-Fi network.
Hot water override button
To turn on the Hot Water for
1 hour, press and hold the
button for >3 s.
Heating override button
To turn on all heating for
2 hours, press and hold the
button for > 3 s.
To turn off the override,
press the Hot Water button
again.
To turn off the override,
press the Heating button
again.
• Heat HubR Two Channel
1x Heating and 1x Hot Water -> for
conventional boilers with a separate hot water
cylinder
• Heat HubR Three Channel
2x Heating and 1x Hot Water -> for large
properties with dual heating circuits
Reset the Heat HubR
Removing devices and factory reset -> page
44
The override states for the Heating and Hot Water buttons are not shown in the app. These act as
a fall-back state in the event that other controls are unavailable.
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Radiator Thermostat
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Operate
Radiator Thermostat
Getting to know the Radiator
Thermostat
How to boost the room temperature
The Radiator Thermostat is an electronic
thermostatic head which opens and closes the
radiator valve to control the amount of hot water
that flows through the radiator.
• In the + direction to increase the temperature. The red LED will light up for 5 seconds.
Twist the cap:
• In the – direction to lower the temperature. The blue LED will light up for 5 seconds.
When the cap is twisted, the set-point temperature is increased/decreased by 2°C from the current
room temperature. The boost is active for 1 hour.
In normal use, temperatures will be set through
the Wiser Heat app. It is also possible to
directly induce a time-limited up or down
boost of the temperature from the Radiator
Thermostat by twisting the cap.
Cap
Display with 3 LEDs
Note: If the set-point temperature is already more than 2°C above or below the room
temperature, a boost will not change the set-point temperature.
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Operate
Radiator Thermostat
Replace the batteries
Install a valve adapter
The centre LED will signal when the batteries need to be replaced.
There are various types of radiator valve bodies, and each Radiator
Thermostat is provided with two valve adapters: M30x1.5mm and
Danfoss RA.
LED
Left
Centre
Right
Meaning
Off
Solid RED, for 1s, once per hour
Off
Battery low. Replace.
Off
Flashes RED, for 5s, once per minute
Off
Batteries critically low. Replace immediately.
Replace the batteries with
2 x 1.5V IEC LR6 (AA)
alkaline batteries. Ensure
the polarity of the batteries
(+ and - ends) is correctly
oriented. The polarity is
indicated on the device’s
terminals.
Batteries should be disposed of according to statutory regulations.
They must be recycled properly to protect the environment and
reduce the waste of precious resources.
Reset the Radiator Thermostat
Removing devices and factory reset -> page 44
M30x1.5 mm
ring nut and
valve adapter
Danfoss RA
valve adapter
Valve adapter
The two included valve adapters work with the vast majority of
radiator valves. If however, neither work with your radiator valves,
consult the Valve Adapter Guide on the Drayton website. After
reviewing this guide, if you still need assistance please contact
Customer Services at the number indicated on the last page of this
guide.
Installation guide
To ensure correct and safe installation, always refer to the installation
guide.
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Glossary
Installing your Wiser Multi-zone Kit
Your Wiser Multi-zone Kit contains one Room Thermostat and two Radiator Thermostats. This kit allows
zoning in your home to save money on fuel bills and manage heating room by room.
Best results come from having Wiser Radiator Thermostats on all
radiators. It is recommended to use your Multi-zone Kit as follows:
1 Install the Wiser Room Thermostat in the room most often
occupied and set your temperature schedule around this room.
The Room Thermostat will control your heating so any mechanical
TRVs in this room should be turned in accordance with step 3
below.
Lounge
Bedroom
Bedroom
Bathroom
Spare Room
Lounge
Bedroom
Bedroom
Bathroom
Spare Room
Lounge
Bedroom
Bedroom
Bathroom
Spare Room
2 Install the two Wiser Radiator Thermostats in rooms less often
occupied. The heating schedule in these rooms can be set
around these times only, and the rooms are not heated when not
occupied.
3 Adjust all remaining mechanical TRVs in your home according to
room use:
–– Position 4 (approx. 24°C) for a bathroom
–– Position 3 (approx. 21°C) for a living room
–– Position 2 (approx. 18°C) for a bedroom
–– Position 1 (approx. 15°C) for unused rooms
Note the radiators will get warm whenever the boiler is running. It is
important to set the mechanical TRVs to prevent overheating these
rooms.
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Glossary
Installing your Wiser Multi-zone Kit (cont.)
Example
Schedule the Room Thermostat to run in the lounge at 21°C from
5 pm to 10 pm. Place Radiator Thermostats in the master bedroom
requiring heat from 9 pm to 10 pm, and a child’s room requiring heat
from 6 pm and 9 pm. This scenario saves 4 heating hours and 2
hours in the master bedroom and the child’s room respectively each
evening. This scenario saves 4 heating hours in the master bedroom
and 2 hours in the child’s room each evening.
If comfort is paramount, you can program another temperature in
the master bedroom outside the 5 pm to 10 pm schedule, such as
21°C between 6 am and 7:30 am. Note that not only will the master
bedroom heat, but all rooms with mechanical TRVs.
To save energy in homes that do not have Wiser Radiator
Thermostats in every room, ensure the Room Thermostat is used as
the main controller of the home with the longest heating time intervals
running. If you have two Radiator Thermostats in a home with eight
radiators, you may want to time the heating of these rooms during
shorter intervals when the Room Thermostat is already calling for
heat. Adding more Radiator Thermostats allows to control all rooms
independently to ensure maximum heat benefit when occupied.
Lounge
5 pm – 10 pm
Master bedroom
9 pm – 10 pm
Child’s room
6 pm – 9 pm
Guest room
Room ...
The Room Thermostat in the lounge calls for heat:
- The lounge will heat as will every room in the house with a mechanical TRV.
- The Radiator Thermostats will follow their own respective schedule independently from the Room Thermostat.
Master bedroom
6 am – 7.30 am
Child’s room
6 pm – 9 pm
Guest room
Room ...
The Radiator Thermostat in the master bedroom calls for heat:
- The master bedroom will heat as will every room in the house with a mechanical TRV.
- The Radiator Thermostat in the child’s bedroom will follow its own schedule.
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Glossary
Eco Mode
Eco Mode automatically optimises the stop time of a heating phase
to maximise the efficiency of your heating system, such as room
temperature set-point changes from 21°C to off at 10 pm.
A Eco Mode deactivated
Wiser switches the set-point temperature at 10 pm according to the
schedule. Depending on the weather and how well-insulated the home
is, the room temperature drops proportionality starting at 10 pm.
A
°C
the boiler keeps cycling until
10PM
21
16
t
B Eco Mode activated
the boiler stops firing before
10PM
21
16
rio
d
t
10
pe
The period between the time that Eco Mode switches the set-point to off
and 10 pm represents the eco period, and savings occur as a result of
the boiler not being switched on.
°C
o
Eco Mode establishes how well your home retains heat in relation
to current and predicted outdoor temperature. Based on this, Wiser
switches the set-point temperature to off before 10 pm without any
noticeable loss of comfort.
B
Ec
When Eco Mode is activated, Wiser will switch the set-point temperature
to off before 10 pm.
10
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Glossary
Moving the Room Thermostat
How to change the Wi-Fi network
Move the Room Thermostat to another room
If you need to change the Wi-Fi network follow the steps below:
If your system only has a single Room Thermostat, it can be moved
around the house.
If your system has two Room Thermostats controlling one heating
circuit respectively (e.g. one circuit downstairs and one upstairs),
ensure each Room Thermostat stays in a room within the circuit to
which it was originally assigned. This avoids conflicts between the two
Room Thermostats. Each Room Thermostat can only call for heat from
the heating circuit it has been originally assigned.
If your system has a combination of Room Thermostats and Radiator
Thermostats, then each room has its own schedule which is
independent of other rooms. Placing your Room Thermostat in rooms
other than those originally assigned to will cause conflicts as each
heating device follows its own schedule.
Launch the Wiser Heat app.
If you are logged in, make sure to log off first. After logging off, tap the
back button on the login screen of the app to go to the start screen.
Tap Setup / Create Account (even though your system has
already been set up).
Select your Heat Hub type.
Press the Setup button on the Heat HubR
er
Hot Wat
Heating
Setup
Follow the on-screen instructions to connect your smartphone to
the Heat HubR.
Tap Skip when prompted to set-up your heating system.
Follow the on-screen instructions to connect your Heat HubR to the
Internet by selecting the correct Wi-Fi network.
Tap Skip when prompted to register an account.
This creates a new Wi-Fi network and you will see the home screen
and can proceed to control your heating as normal.
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Glossary
How to connect OpenTherm
The Wiser system currently supports OpenTherm only in
conjunction with a combi boiler.
OpenTherm module
If your boiler supports OpenTherm, follow the instructions below.
Existing OpenTherm Installation
1 Remove the OpenTherm cables from the existing controller or
thermostat.
2 Remove the OpenTherm module from the rear of the Heat HubR
3 Set the OpenTherm cables into the OpenTherm module. Cables
can be wired any way.
4 Replace the OpenTherm module into the Heat HubR
5 Mount the Heat HubR on the backplate.
The Heat HubR must be configured to use OpenTherm. This can
be done during setup in the app.
Re-wiring to OpenTherm from standard installation
Any motorised valves must be disconnected and set to open. Then
follow steps 2 – 5 above to wire in the OpenTherm module.
If you are fitting a new system or require re-wiring, contact an installer.
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Glossary
How to identify devices
Removing devices and factory reset
To identify a device:
Devices can be removed from the Wiser system using the Wiser Heat app.
Login to the system and navigate to ‘Rooms and Devices’ found on the
‘Settings’ page. Locate the device you want to remove and select ‘Remove
Device’.
Open Settings
Choose Rooms & Devices
Tap on the device you want to identify
Tap
Note: this process will remove the device from the system and will no longer
be visible in the app. However, if a device is out of range, or is switched off
when the request is made it will need to be factory reset separately (see
Device Factory Reset below). Where a Radiator Thermostat has to be taken
off a radiator valve following removal from the system, follow below:
Open the valve as indicated in table 1 (Radiator Thermostat –
Calibration).
Unscrew the radiator Thermostat from the radiator valve.
Device factory reset
Devices can be reset manually at any time e.g. if the Heat HubR is replaced.
This will remove the device binding to a Wiser system allowing it to be joined
to another system. Refer below:
Room Thermostat:
Remove the batteries and re-insert them
When the ‘Wiser Thermostat’ splash screen is displayed press and hold
the + and – buttons for 20 seconds until ‘Join a network’ is displayed
A Room Thermostat will respond to an identify command by
displaying Identify.
Unscrew the radiator Thermostat from the radiator valve.
A Radiator Thermostat will respond to an identify command by
flashing all three of its LEDs.
Note: It may take up to one minute to identify. The Room/Radiator
thermostat will remain in Identity mode until the OK button is pressed
in the app.
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Glossary
Radiator Thermostat:
Twist and hold the cap of the Radiator Thermostat in the ‘-‘ direction
Wait a few seconds until the centre LED begins to flash Red
Keep holding the cap in the ‘-‘ direction until all 3 LEDs flash once
to indicate the device is resetting.
Hub Factory Reset
The Heat HubR can be reset to factory settings, which will remove all
devices from the system and remove the Wi-Fi connection settings.
Note: this will not remove your Cloud account so you will either need
to call customer services to remove your account or register with a
different e-mail address.
To factory reset the Heat HubR refer below:
Press and hold the ‘Setup’ button for more than 20 seconds
Note: the LED will go through a few LED sequences, however the reset
warning is indicated by solid Red. This is the final LED sequence and
upon extinguishing it will implement the reset.
Note: to re-use devices you may also need to perform Device Factory
Resets on individual products in accordance with the instructions in this
section.
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Glossary
LED behaviour Radiator Thermostat
Normal use
State
User Interaction
Boost up
Twist the cap in the + direction
Solid for 5 seconds
Boost down
Twist the cap in the - direction
Solid for 5 seconds
Left
LED
Centre
LED
Right
LED
Duration
Head calibration
State
User Interaction
Start up
Insert the batteries
Single quick flash
Opening the valve
Automatic upon inserting batteries OR
Twist and hold the cap in + direction for 8 seconds (for
changing batteries)
Solid until the valve is open
Ready to install on the valve
The Radiator Thermostat is ready to install when the
valve is fully open (see above)
Red and Blue: flash for up to 5 minutes
Orange solid = not joined | Green solid = joined
Closing the valve
Twist and hold the cap in the – direction for 2 seconds
Solid until the valve is closed
Joining
Twist and hold the cap in the + direction for 3 seconds
Pulses for up to 2 minutes
Join success
Joining failed
Left
LED
Centre
LED
Right
LED
Duration
Solid for 5 seconds
If no network is found after 2 minutes
Flashes for 5 seconds
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Glossary
LED behaviour Radiator Thermostat
Error state
State
User Interaction
Low battery
Left
LED
Centre
LED
Right
LED
Duration
Solid for 1 second (Repeated each hour)
Critical battery
Fast flash for 5 seconds (Repeated each minute)
No signal
Twist the cap in the + direction to start a boost
Fast flash for 5 seconds (Repeated)
No signal
Twist the cap in the - direction to start a boost
Fast flash for 5 seconds (Repeated)
No network
Twist the cap in the + or - direction to start a boost
Solid with fade-out after 2 seconds. In this event, the
Radiator Thermostat has not joined the Wiser system and
must either join the Heat HubR or be re-installed.
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Glossary
LED behaviour of the Heat HubR
Setup
State
Button Press
LED
Description
Normal
Indicates the Heat HubR is powered on and operating as normal.
Setup
Single press
In this mode, it is possible to connect directly to the Heat HubR via Wi-Fi and make changes to the system.
Adding a device
Press and hold for > s
(or initiate from the app)
Indicates the Heat HubR is open to new devices joining the network.
Wi-Fi Error
The Heat HubR is unable to connect to the Wi-Fi Network. Check the Wi-Fi router is powered on and connected to
the internet. If you have changed your Wi-Fi credentials (password) or if you have a new router, you must connect
to your Heat HubR in setup mode and update your Wi-Fi network details.
Wiser Cloud connection
lost
The Heat HubR is currently unable to contact the Wiser Cloud service. You will still be able to use the app at home
when connected to the same Wi-Fi network as your Heat HubR
Heating and hot water
State
Button Press
Normal
Emergency Heat/Test
LED Description
Indicates the respective heating or hot water relay is currently active.
Single press
This will manually switch the relay on.
Hot Water: On for 1 hour
Heating: On for 2 hours
Others
State
Button Press
LED
Description
Adding a RF range
extender
Press and Hold ‘Setup’
for longer than 2 s
Heat HubR Setup LED Indicates the Heat HubR is ready to pair a range extender.
Reset
Press and Hold for
longer than 20 s
Setup LED Red
followed by all LEDs
flashing once
Indicates the Heat HubR has been returned to factory settings.
This will remove all devices from the system instantly. To re-use the devices,
you must perform a device reset on all products.
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Alexa®
Common Wiser commands for Alexa
Alexa® is an intelligent personal assistant developed by Amazon®, and is capable of
voice interaction.
The below are common Wiser commands used with Alexa:
Wiser works with Alexa to allow you to regulate the temperature of each room in
your system by using a wake-word and an instruction. The wake-work is “Alexa”
followed by an instruction such as “increase temperature.” Currently, Amazon
has made interaction and communication with Alexa only available in English and
German.
• Reduce Temperature: “Alexa, decrease the upstairs by 4 degrees”
Alexa requires explicit instructions. You must inform Alexa of the room to which you
wish to address followed by an instruction, such as “increase temperature.” If no
specific room is mentioned, Alexa will ask you which room you want to address,
and then will increase the setpoint temperature by 1oC only based on the room
reply from you. If you want the setpoint temperature to increase by 4oC in the living
room, you must explicitly state to Alexa to “increase the temperature in the living
room by 4oC.”
Note: If Alexa is asked to increase the temperature by 2oC, then Alexa will add
2oC to your setpoint. If the ambient temperature is already >2oC above the
current setpoint then the actual temperature will not change and Wiser will
not turn the heating on.
Example: If the current setpoint is 16oC, the current room temperature is
19oC and you ask Alexa to increase the temperature by 2oC - the current
setpoint will change to 18oC but the heating will not start because the room
temperature is already higher than 18oC.
• Discover Devices: “Alexa, discover devices”
• Increase Temperature: “Alexa, increase the upstairs by 3 degrees”
• Set Temperature: “Alexa, set the upstairs to 20 degrees”
• Get Temperature: “Alexa, what is the upstairs temperature?”
• Get Set Point: “Alexa, what is the upstairs set to?”
• Turn Off the Hot Water: “Alexa, turn off the hot water”
• Turn On the Hot Water: “Alexa, turn on the hot water”
Note: Alexa considers the room names and hot water as the devices.
The below should be observed when using Alexa:
• Simple room names are recommended, such as “living room.”
• You cannot turn Heating On or Off using Alexa.
• You cannot increase/decrease the temperature from Off. When
a room is set to Off, you can adjust the room to a specific
temperature.
Note: Everything you tell Alexa to do related to Wiser will last only for one hour, or
until the next scheduled setpoint change, if the change is to occur in under an hour.
After that it goes back to its original setting, and you must tell Alexa to do it again.
Note: If you turned the hot water on in the app and then tell Alexa to turn it off,
it stays off only for 1 hour and then goes back on. For long term or permanent
changes you can change the schedule in the app to avoid repeating the same
instruction to Alexa.
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IFTTT
How do I use IFTTT with Wiser Heat
Wiser integrates with the ‘If This Then That’ (IFTTT) platform to enable features
such as geofencing. IFTTT links smart products and apps by setting up a series of
triggers and actions You can access and make use of the Wiser Applets or create
your own unique recipes by linking Wiser to your other apps – the opportunities are
endless.
Connecting could not be easier:
1.Set up a free account with IFTTT
2.Link your Wiser account with IFTTT
3.Visit the Wiser Heat channel and you are ready to start using the
ready-made Applets, or create your own recipes.
Which services does Wiser currently offer
IFTTT integration is currently focussed around ‘Away Mode’ as an
end action. This can be activated by a variety of triggers such as
geofencing. Explore the full range of Applets.
Geofencing options:
1.If there is just one smartphone / person in the household, then
the Google location feature within the IFTTT app can be used for
geofencing, i.e. when the smartphone leaves the house then the
‘Away mode’ can be activated by IFTTT.
2.When there are two or more people / smartphones in the
household, then you can use a tracking app such as ‘Life 360’ in
combination with IFTTT to achieve geofencing, i.e. when all of the
family members have left the house then the ‘Away mode’ can be
activated by IFTTT.
When will more IFTTT actions be added
We will continue to add more actions over the coming months. Check
back for updates.
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Google Home
Common Wiser commands for Google Home
Google Home is a brand of smart speakers that work similarly to Amazon Echo.
Google’s intelligent PA, Google Assistant, is equivalent to Amazon’s Alexa.
The below are common Wiser commands used with Google Home:
The user can speak a profusion of commands to request information, or ask Google
Assistant to perform an action such as play music, video playback, report news,
access home automation. All of this can all be controlled from a Google Home
device.
• Hot Water Command: “OK Goggle, turn ON/OFF the hot water”
• Inquiry: “OK Google, is the hot water ON?”
• Room Temperature: “OK Google, how warm is (room name)?”
• Set Temperature: “OK Google, set (room name) to XX degrees”
• Increase Temperature: “OK Google, increase setpoint by XX
degrees”
Changes made with Google Home
All changes made through a voice command are valid for 1 hour, or
until the next scheduled event. The user cannot change this action.
This also applies for boosts initiated from the Radiator Thermostat.
The reason for not implementing permanent changes to Wiser is that
a voice command can easily be forgotten, resulting in the heating
accidentally being left on for long periods of time, such as when the
user exits their home.
Note: When a command is given to increase/decrease the
temperature but no temperature setpoint is given, Google Home
defaults the new setpoint temperature to the prior setpoint ± 3
degrees. This value is controlled by Google Home and differs from a
normal Wiser boost, which defaults the new setpoint to ±2 degrees
above/below the current ambient temperature.
Note: Commands for turning the heating “ON/OFF” are currently
unavailable on Google Home. This is done intentionally as “OFF”
cannot be reconciled with the notion of a temporary operation, and
conversely, the notion of an “ON” setpoint does not exist on the Wiser
system.
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Cyber Security
Trademarks
The Wiser solution has been validated by Schneider Electric’s Global
Security Lab which is an independent entity that ensures vigilance
against the latest threats and enables the defence of Wiser systems
against cyber-attack. The advanced security systems, which operate
between Wiser in-home products, app and cloud services, use the
same encryption technology as banks to protect end user data.
• Apple®, iTunes®, App Store®, iPhone®, iPod®, iPad® and MAC OS®
are brand names or registered trademarks of Apple Inc.
The Wiser Heat app and all software are continually updated to stay
ahead of any potential threats to security.
Disclaimer for Alexa
When you connect devices and services to Alexa, anyone speaking
to Alexa can operate those products. Follow these recommendations
when using connected devices with Alexa:
• Follow all instructions and recommended uses for smart home
devices.
• After making a request, confirm the action was completed on the
smart home device.
• Take steps to ensure the security of your Alexa supported device and
safe operation of your connected products.
The design or manufacture of Alexa is not part of any Wiser
development. It’s possible that Alexa will not hear you correctly, will
incorrectly interpret what you said, or even say something to you
different than what you asked it to do.
• Amazon® and Alexa® are brand names or registered trademarks of
Amazon.com, Inc.
• Google PlayTM, Google Play StoreTM and AndroidTM are brand
names or registered trademarks of Google Inc.
• Wi-Fi® is a registered trademark of the Wi-Fi Alliance.
• OpenTherm® is a registered trademark of the OpenTherm
Association.
Other brands and registered trademarks are the property of the
relevant owner.
Customer Service Tel: 0333 6000 622*
Technical Helpline: 0333 7000 622*
*Please note that international call charges may
apply to those calling from outside of the UK.
Website: wiser.draytoncontrols.co.uk
E-mail: customer.care@draytoncontrols.co.uk
@DraytonHome
/DraytonControls
/DraytonHome
/DraytonHome
06490245001 IssC
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