Cisco IP 7961 Telephone &
Unity Voicemail User’s Guide
Office of Information Technology
Telecommunications and Network Operations
Table of Contents
General Information............................................................................................1
Understanding Lines vs. Calls...........................................................................2
Selecting Calls ....................................................................................................3
Viewing Calls and Switching Between Calls ....................................................4
How to Use the Handset, Speakerphone, and Headset ...................................5
Transfer a Call .....................................................................................................7
Transfer a Call Directly to Voicemail.................................................................7
Placing a Conference Call..................................................................................7
Remove Conference Participants......................................................................8
View Conference List..........................................................................................8
Join ......................................................................................................................8
Using the Mute Button........................................................................................9
Customizing the Phone Settings .......................................................................9
Changing the LCD Contrast .............................................................................10
Making Calls from the Corporate Directory ....................................................11
Using the Call History.......................................................................................11
Expansion Module ............................................................................................12
Setting Up Voicemail ........................................................................................12
Help/Support .....................................................................................................14
Telecommunications & Network Operations: Cisco IP 7961 Telephone & Unity Voicemail Users’ Guide
General Information
Call-Handling and Navigation Tips
These guidelines can help you handle calls and navigate menus on your Cisco IP
Phone.
Going On-Hook and Off-Hook
Some phone tasks and instructions differ depending on whether the phone is onhook or off-hook.
•
—The phone handset is resting in the cradle, no calls are
On-Hook
active, and you do not have an active dial tone. Your phone provides onhook dialing, which enables you to enter or choose phone numbers before
activating the call.
•
Off-Hook
—The phone handset is lifted from the cradle, the
speakerphone is active, or any of several other methods are used to get a
dial tone or to answer an incoming call.
Office of Information Technology - Web: oit.wvu.edu | Phone: 304-293-4444
Updated February 2008
1
Telecommunications & Network Operations: Cisco IP 7961 Telephone & Unity Voicemail Users’ Guide
Understanding Lines vs. Calls
It is sometimes easy to confuse lines and calls on your phone. Use these tips to
avoid confusion:
Lines
The Cisco IP Phone 7961 supports up to six lines. The number of lines available
on your phone depends on how your system administrator has configured your
phone’s programmable buttons. To see how many lines you have, look at the line
area of your phone screen. You have as many lines as you have phone
numbers.
Calls
Each line can support multiple calls. Therefore, you might find yourself handling
several calls on one phone line. The default configuration is four calls per line
with a busy trigger of two calls. This means that if you have two active calls,
the next incoming call will trigger the Call Forward – Busy setting and forward the
call to the programmed destination, normally to voicemail.
Office of Information Technology - Web: oit.wvu.edu | Phone: 304-293-4444
Updated February 2008
2
Telecommunications & Network Operations: Cisco IP 7961 Telephone & Unity Voicemail Users’ Guide
Selecting Calls
Many phone features require that you select the calls you want to use with a
particular feature. For example, if you have four held calls, but only want to join
two of them to a conference call, you can select the calls that you want to add to
the conference before activating the feature.
Highlight a call: Use the Navigation button
to scroll through the call list.
Highlighted calls appear slightly darker than other calls.
Select a call:
Highlight a connected or held call and press Select. You may need to push the
More softkey to find the Select softkey.
Then Verify selected calls:
Use the Navigation button to scroll through the list of calls. Selected calls are
grouped together in the call list.
Office of Information Technology - Web: oit.wvu.edu | Phone: 304-293-4444
Updated February 2008
3
Telecommunications & Network Operations: Cisco IP 7961 Telephone & Unity Voicemail Users’ Guide
Viewing Calls and Switching Between Calls
These tips can help you switch between calls on one or more lines. If the call you
want to switch to is not automatically highlighted, use the Navigation button to
scroll to it.
Tips
• Only one call can be active; other calls will be placed on hold
automatically.
• When you have multiple calls on one line, calls with the longest duration
display at the top of the call list.
• Calls of a similar type are grouped together in the call list. For example,
calls that you have interacted with are grouped near the top, selected calls
are grouped next, and calls that you have not yet answered are grouped
last.
If you want to:
Switch between calls on one line:
Highlight the call you are switching to and press Resume. The other call is
placed on hold automatically.
Switch from a connected call to answer a ringing call…
Press Answer or press the corresponding button for the line with the incoming
call. Doing so automatically places the first call on hold.
Switch between calls on different lines:
Press the corresponding button for a line that has a call on hold. (The line
displays the call-on-hold icon.) If there is a single call holding on the line, it will
resume automatically. If there are multiple calls holding on the line, scroll to the
specific call (if necessary) and press Resume.
See all calls on a specific line:
(designated with an I or a?), then
Press the Information Button
immediately press the line button. Doing so shows call details but will not impact
the call state; it is therefore useful if you are talking on one line and want to view
held calls on another line.
See an overview of line activity (one call per line):
Press the corresponding button for the highlighted line. (A line appears
highlighted when the calls associated with it are displayed on the phone screen.)
Doing so prompts the phone to switch to call overview mode and display one call
per line. This call is either the active call or, if all calls are on hold, the held call
with the longest duration. To return to the standard view, press the Information
Button (designated with an I or a?), then immediately press the line button.
Office of Information Technology - Web: oit.wvu.edu | Phone: 304-293-4444
Updated February 2008
4
Telecommunications & Network Operations: Cisco IP 7961 Telephone & Unity Voicemail Users’ Guide
How to Use the Handset, Speakerphone, and Headset
Using the Handset
To place or answer calls using the handset
1. Lift handset from cradle to place or answer a call.
To switch from handset to speakerphone
1. Press the Speaker button in the lower right corner of the
phone.
2. Replace Handset in the cradle.
To place or answer calls using the speakerphone
1. To place a call using the speakerphone, press the Speaker
button on the lower right corner of the phone base and dial
the number
2. To hang up, press the Speaker button again.
OR
1. Press the Softkey located directly below the words New
Call on the LCD screen.
2. To hang-up, press the Speaker button.
To place or answer calls using the headset
The headset must be Plantronics H series compatible.
1. Plug the approved headset into the back of the phone base.
The headset jack is located on the lower right side of the
back of the phone, directly above the handset jack.
2. To place a call using the headset, press the Headset button
on the lower right corner of the phone base and dial the
number.
3. To hang up, press the Headset button on the lower right
corner of the phone base.
4. To answer a call using the headset, press the Headset
button on the lower right corner of the phone base.
5. To hang up, press the Headset button again.
(Some wireless headsets might have different directions)
• Note: Contact the OIT Helpdesk (oithelp@mail.wvu.edu or call 2934444) to determine if your headset is compatible or to get a list of
compatible headsets.
To Place a call using speed dial
1. Press the button located on the right hand side of the LCD
screen that is directly across from the desired entry. The
Office of Information Technology - Web: oit.wvu.edu | Phone: 304-293-4444
Updated February 2008
5
Telecommunications & Network Operations: Cisco IP 7961 Telephone & Unity Voicemail Users’ Guide
speed dial entries are indicated by a grid of 12 dots along
with an associated name.
(NOTE: to have specific numbers set on speed dial, contact the
OIT HelpDesk at 293-4444. The requested changes will then be
forwarded to Telecommunications and Network Operations
Department and they will program your phone.)
Redialing the most recently called number
1. Lift the Handset.
2. Press the Softkey for Redial.
To place a caller on hold:
1. When a call is active, the word Hold will appear along the
bottom of the LCD screen. Press the Hold Softkey located
directly below the word Hold on the LCD screen to place the
caller on hold.
2. To return to that call, press the Softkey located directly
below the word Resume on the LCD screen.
To place a caller on hold and then call another person on a second
line:
1. Press the Softkey located directly below the word Hold on
the LCD screen to place the caller on hold.
2. Press the Softkey located directly below the words New
Call on the LCD screen to get a dial tone.
3. Dial the desired number.
4. To return to the first caller, press the Softkey located directly
below the word Hold on the LCD screen which will place the
second caller on hold.
5. Press the Up or Down scroll arrows, located below the
LCD screen to highlight the original caller’s ID.
6. Press the Softkey located directly below the words Resume
on the LCD screen to return to the original caller.
7. To end the call, press the Softkey located directly below the
words End Call on the LCD screen to drop the active caller.
8. Press the Up or Down scroll arrows, located below the
LCD screen to highlight the remaining caller’s ID.
9. Press the Softkey located directly below the word Resume
on the LCD screen to return to the selected caller.
Using multiple lines
On some phones, multiple lines may be available. Callers
are automatically put on hold when a user moves from one
line to another. The buttons for the different available lines
are located on the right hand side of the LCD screen. A
telephone icon is displayed on the screen for each line.
Office of Information Technology - Web: oit.wvu.edu | Phone: 304-293-4444
Updated February 2008
6
Telecommunications & Network Operations: Cisco IP 7961 Telephone & Unity Voicemail Users’ Guide
Transfer a Call
•
1. To transfer an active call, press the Softkey located directly
below Transf. on the LCD screen.
2. Dial the number to which the call is to be transferred.
3. Once the line begins to ring, push the Transf. key again or
wait until the party answers, announce the call, and then
press the Transf. key.
4. Hang up to end involvement in the call.
Note: If you need to cancel your transfer (such as the person you
are transferring the call to does not answer), press the End Call
softkey to end that call and then press Resume to return to your
original call.
Transfer a Call Directly to Voicemail
1. Press the Transfer Softkey.
2. Dial ** and then the 5 digit phone number. Ex: **33333
3. Press the Transfer Softkey again to complete the transfer.
Placing a Conference Call
1. Place the initial call.
2. Press the Softkey located directly below the word more until
Confrn is visible. The caller is automatically on hold and a
new line is opened.
3. Dial the new party.
4. After the call is answered, press the Confrn Softkey again.
This will add the second party to the call.
5. Repeat steps 2-4 to access more participants to the
conference call. (NOTE: when the initiator of the conference
call disconnects, the call is terminated. If the hold button is
used by the initiator, the other parties cannot talk to each
button in order to avoid disrupting
other. Use the Mute
other callers.
Note: You may add up to 7 to your conference call for a total of 8 conferees.
Dropping the last caller from a conference call
While on a conference call the user can drop the last person who had been
added to the conference call.
1. Press the More Softkey.
2. Choose RmLstC (remove last caller) Softkey. The last
person is dropped from the call.
Office of Information Technology - Web: oit.wvu.edu | Phone: 304-293-4444
Updated February 2008
7
Telecommunications & Network Operations: Cisco IP 7961 Telephone & Unity Voicemail Users’ Guide
Remove Conference Participants
Allows the conference initiator to drop participants from the conference call by
using Remove or Remove Last Conference Participant:
•
•
Remove drops the selected participant
Remove Last Conference Participant drops the most recently added
participant.
To find the Remove Softkey, the user will need to first hit the More Softkey
located at the bottom right hand corner of the LCD screen.
Associated Softkeys: Remove and RmLstC
View Conference List
This feature allows you to view current participants in a conference call.
Associated Softkey: ConfList
To find the Conference List Softkey, press the More softkey. This will then
bring up another set of Softkeys at the bottom of the LCD screen. Press the
ConfList softkey to see the conference participants. When a participant is
added or removed, the existing participants will hear a tone through the handset.
They can then press the Update softkey to see the changes in the participant list.
The ConfList is a “snapshot” of the conference call. To clear the screen, the user
should hit the Exit Softkey twice to return to the normal phone screen.
Join
Allows you to join two or more calls that are on one line to create a conference
call. You remain on the call.
Associated Softkey: Join
Office of Information Technology - Web: oit.wvu.edu | Phone: 304-293-4444
Updated February 2008
8
Telecommunications & Network Operations: Cisco IP 7961 Telephone & Unity Voicemail Users’ Guide
Using the Mute Button
The mute button will allow the user to prevent the caller from hearing what the
user or someone in the user’s room is saying.
To Mute the Handset, Speakerphone, or Headset
The mute functions the same way regardless of which voice receiver is
being used.
1. Press the Mute button on the lower right corner of the phone
base to mute the user’s end of the conversation.
2. Press the Mute button again to allow the caller to hear the
user’s end of the conversation.
Customizing the Phone Settings
Adjusting the Volume Level
The volume level can be adjusted for whichever voice receiver (handset,
speakerphone, or headset) is currently active.
Adjusting the Handset Volume
1. Lift the Handset from the cradle.
2. Press the Up or Down Volume Arrows located on the lower
right side of the phone base.
3. Press the Softkey located directly below the word Save on
the LCD screen to save the changes.
4. Hang up the Handset to hang-up.
Adjusting the Speakerphone Volume
1. Press the Speaker button. Press the Up or Down Volume
Arrows located on the lower right side of the phone base.
Press the Softkey located directly below the word Save on
the LCD screen to save the changes.
2. Press the Speaker button to hang up.
Adjusting the Headset Volume
1. Press the Headset button.
2. Press the Up or Down Volume Arrows located on the lower
right side of the phone base.
3. Press the Softkey located directly below the word Save on
the LCD screen to save the changes.
4. Press the Headset button to hang up.
Adjusting the ringer volume
1. Press the Up and Down Volume Arrows located on the
lower right side of the phone base.
2. The ringer will automatically play. Continue pressing the Up
or Down Volume Arrows until the desired ringer level is
reached.
Changing the ringer sound
Office of Information Technology - Web: oit.wvu.edu | Phone: 304-293-4444
Updated February 2008
9
Telecommunications & Network Operations: Cisco IP 7961 Telephone & Unity Voicemail Users’ Guide
There are 25 different ringer sounds to choose from.
1. Press the Settings mode button located on the lower right
side of the phone base.
2. Press the number 2 on the number pad to select the Ring
Type option. For the primary line on the set, remain on the
DEFAULT ring line of the phone, otherwise you will change
the ring for other lines on the set.
3. The Ring Type menu list is displayed. To select a ring type,
press the Up and Down Scroll Arrows, located below the
LCD screen to highlight the desired ring.
-ORUsing the number pad, press the number that corresponds to the desired
sound to select that ring type.
1. Press the Softkey located directly below the word Play on
the LCD screen to hear the selected ring type.
2. Repeat steps 3-4 until the desired ring type is found.
3. Press the Softkey located directly below the world Select on
the LCD screen, in order to choose the highlighted ring type.
4. Press the Softkey located directly below the word OK on the
LCD screen.
5. Press the Softkey located directly below the word Save on
the LCD screen to save the changes.
Changing the LCD Contrast
The color contrast can be adjusted on the LCD screen to improve the readability
of the display.
1. Press the Settings mode button located on the lower right
side of the phone base. Press the number 1 for User
Preferences.
2. Press the number 4 on the number pad to select the
Contrast option. If the phone does not have an expansion
mode, continue to step 4.
3. If the phone has an Expansion Mode, the contrast can also
be changed on it. Press 1 on the number pad to change the
contrast on the Base Phone or press 2 on the number pad
and select Expansion Module option.
4. Press the Softkey located directly below the words Down or
Up on the LCD screen to change the contrast.
(NOTE: the volume up or down buttons may also be used to
change the contrast in this step)
5. Once the desired level of contrast is achieved, press the
Softkey located directly below the word OK on the LCD
screen.
6. Press the Softkey located directly below the word Save on
the LCD screen, to save the changes.
Office of Information Technology - Web: oit.wvu.edu | Phone: 304-293-4444
Updated February 2008
10
Telecommunications & Network Operations: Cisco IP 7961 Telephone & Unity Voicemail Users’ Guide
Making Calls from the Corporate Directory
1. Press the Directories button.
2. Press the 5 on the number pad or use the Down Scroll
Button to highlight Corporate Directory and then press the
Select the Softkey.
3. The Directory Search screen appears. Use the Number Pad
to type in a person’s first name if desired. For example, if the
person’s name was Anne Smith, the user would press 2
once because the letter A is the first letter on the 2 button.
Pause for a second. Then the user would press 6 twice
because the letter N is the second letter on the 6 button.
Pause for a second. Press the 6 twice for the second N.
(NOTE: if a mistake is made, press the <<Softkey to
backspace.)
4. Press the Scroll Down Arrow to move to the Last Name
field.
5. Follow the same procedure as in step 3. (NOTE: it is not
necessary to enter a person’s entire name in order to query
the directory. Users may enter the first few letter of a
person’s first or last name for their query.)
6. Press the Search Softkey.
7. The number is displayed on the LCD screen. Lift the
Handset (or press the Speaker or Headset button) and the
number is automatically dialed.
8. If there are multiple listings returned in the search, use the
Scroll Down Arrow to highlight the desired entry before
lifting the receiver.
Using the Call History
Through the directory services users can see a list of missed, received, or
recently played calls.
Viewing a List of Missed Calls
1. Press the Directories mode button.
2. Press the number 1 on the number pad to select the Missed
Calls option.
3. A list of recently missed calls displays. The date and time of
the missed call is displayed along the bottom of the LCD
screen.
4. To select a different missed call, use the Scroll Down
Button to highlight the desired listing.
Office of Information Technology - Web: oit.wvu.edu | Phone: 304-293-4444
Updated February 2008
11
Telecommunications & Network Operations: Cisco IP 7961 Telephone & Unity Voicemail Users’ Guide
5. Press the Dial Softkey to dial the highlighted record.
6. If the user does not wish to dial the number, press the
directories mode button again to exit the directory.
Viewing a List of Received Calls
1. Press the Directories mode button.
2. Press the number 2 on the number pad to select the
Received Call option.
3. A list of recently received calls displays. The date and time
the call was received is displayed along the bottom of the
LCD screen.
4. To select a different received call, use the Scroll Down
Button to highlight the desired listing.
5. Press the Dial Softkey to dial the highlighted record.
6. If the user does not wish to dial the number, press the
directories button to exit the directory.
Viewing a list of Recently Placed Calls
1. Press the Directories mode button.
2. Press the number 3 on the number pad to select the
Recently Placed Calls option.
3. A list of recently played calls displays. The date and time the
call was placed is displayed along the bottom of the LCD
screen,
4. To select a different placed call, use the Scroll Down
Button to highlight the desired listing.
5. Press the Dial Softkey to dial the highlighted record.
6. If the user does not wish to dial the number, press the
Directories button to exit the directory.
Expansion Module
An expansion module will be added to certain phones. It allows for up to 14
additional lines, speed dial buttons or Busy Lamp Fields/Direct Station Select
buttons. This will be most helpful to the administrative assistants. The display
allows the user to see if other users are on the phone and if they have voice mail.
If the line is in use the line button will glow red. A flashing yellow light indicates
an incoming call to that line. The Expansion Module must be plugged into an
electrical wall jack.
Setting Up Voicemail
1. Press the Messages button located on the lower right corner
of the phone base.
Office of Information Technology - Web: oit.wvu.edu | Phone: 304-293-4444
Updated February 2008
12
Telecommunications & Network Operations: Cisco IP 7961 Telephone & Unity Voicemail Users’ Guide
2. Enter the password.
3. Continue following the voice instructions. See your main
section for a list of voice mail options. (NOTE: after recording
the name and/or a new greeting, press the pound key (#) to
stop recording.
Forwarding calls to voice mail
If a call is not answered after 4 rings, the call will automatically be forwarded to
voice mail. Follow the directions below to forward all calls to the voice mail
system.
1. Press the CFwdALL Softkey.
2. Press the Messages mode button. After a brief pause the
phone line will automatically turn on the voicemail system. A
notice will appear at the bottom of the LCD screen stating
that calls have been forwarded to voicemail.
Canceling voice mail
1. Press CFwdAll Softkey.
Accessing Voice Mail Messages
The red light on the phone’s handset lights up when there is a voice mail
message. The LCD screen displays the number of messages that have been
received.
1. Press the Messages button and follow the voice
instructions. Refer to the table at the end of this section.
In the list of names on the Expansion Module, an envelope appears next to the
name of the person when there is a voice mail message. A notice stating that
“you have voice mail” will also appear at the bottom of the LCD screen. First,
select the appropriate line, before pressing the Messages mode button.
1. Press the line button that corresponds to the person whose
voice mail is to be retrieved.
2. Press the Messages mode button.
3. Enter the appropriate security code and follow the voice
instructions. Refer to the table at the end of this section.
Forwarding calls to another number
1. Press the CFwdAll Softkey.
2. Dial the local number to which calls should be forwarded.
Calls cannot be forwarded to a long distance number.
3. After a brief pause, a notice will appear on the bottom of the
LCD screen stating that calls have been forwarded to that
number.
Turning Off Forwarding to Voicemail
1. Press the CFwdAll Softkey.
Office of Information Technology - Web: oit.wvu.edu | Phone: 304-293-4444
Updated February 2008
13
Telecommunications & Network Operations: Cisco IP 7961 Telephone & Unity Voicemail Users’ Guide
Help/Support
If you require assistance, please contact the Help Desk by calling
293-4444 or e-mail oithelp@mail.wvu.edu.
You can also visit the Office of Information Technology Telecommunications &
Network Operations website at http://oit.wvu.edu/telecom for more information
about Voice Over IP (VOIP) and available phones.
Office of Information Technology - Web: oit.wvu.edu | Phone: 304-293-4444
Updated February 2008
14
Download PDF
Similar pages