WeR@Home™
User Guide
ESUGSL018
Version 2.2
February 2018
Table of Contents
Table of Contents
1.
2.
3.
4.
5.
6.
7.
8.
9.
2
Introduction........................................................................................................................................... 4
Accessing the WeR@Home™ App ........................................................................................................... 5
2.1.
Logging In ...................................................................................................................................5
2.2.
Logging Out ................................................................................................................................5
Using the App Home Screen...................................................................................................................6
Arming and Disarming WeR@Home™ ....................................................................................................9
4.1.
Arm Away .................................................................................................................................. 10
4.2. Night Arm ................................................................................................................................. 10
4.3. Day Arm ..................................................................................................................................... 11
4.4. Disarming WeR@Home™ ............................................................................................................ 11
4.5. Delayed Arming ........................................................................................................................ 12
4.6. Forced Arming .......................................................................................................................... 13
4.7. Panic Alarm ............................................................................................................................... 13
Using Smart Rules ..................................................................................................................................15
5.1.
Understanding Triggers ............................................................................................................ 15
5.2.
Understanding Actions ............................................................................................................. 16
5.3.
Creating a New Smart Rule........................................................................................................ 17
5.4. Setting a Z-Wave RGBW LED Bulb as an Action ......................................................................... 19
5.5.
Arming a Smoke Cannon as an Action ..................................................................................... 20
5.6. Deleting an Existing Smart Rule ................................................................................................ 21
5.7.
Editing an Existing Smart Rule ................................................................................................... 21
5.8. Activating or Deactivating a Smart Rule .................................................................................... 22
Working with IFTTT ............................................................................................................................... 23
Using Favorites ..................................................................................................................................... 24
7.1.
Adding a Favorite ..................................................................................................................... 24
7.2.
Changing the Order of the Favorites ....................................................................................... 24
7.3.
Deleting a Favorite .................................................................................................................... 25
Viewing Videos ..................................................................................................................................... 26
8.1.
Viewing Live Videos ..................................................................................................................26
8.1.1
Viewing Live Comfort Videos ...................................................................................... 27
8.1.2
Viewing Live HD Video ................................................................................................ 27
8.2. Viewing Stored Videos ..............................................................................................................28
8.2.1
Viewing Stored Camera Detector Video Clips .............................................................28
8.2.2
Viewing Stored HD Video............................................................................................29
8.3. Viewing Archived Video Clips .................................................................................................. 30
Managing Devices................................................................................................................................. 32
9.1.
Adding a Device ........................................................................................................................ 32
WeR@Home™ User Guide
Table of Contents
10.
11.
12.
13.
14.
9.2. Viewing Device Status ............................................................................................................... 33
9.3. Configuring Devices.................................................................................................................. 33
9.4. Configuring a Tag......................................................................................................................34
9.5. Configuring a Chime ................................................................................................................. 35
9.6. Configuring a Doorbell ............................................................................................................. 35
9.7. Configuring the Z-Wave MIMO as a Smoke Cannon .................................................................36
9.8. Controlling Home Automation Devices....................................................................................36
9.9. Removing a Device.................................................................................................................... 37
Managing Users .................................................................................................................................... 38
10.1. Adding a User ............................................................................................................................39
10.2. Editing User Details .................................................................................................................. 40
10.3. Deleting a User......................................................................................................................... 40
Working with Multiple Places ................................................................................................................ 42
11.1. Adding a New Place.................................................................................................................. 42
11.2. Switching Places ....................................................................................................................... 42
11.3. Setting the Default Place ...........................................................................................................43
11.4. Changing Place Names .............................................................................................................43
11.5. Setting the Place Time Zone .....................................................................................................43
11.6. Deleting a Place........................................................................................................................ 44
Viewing WeR@Home™ History.............................................................................................................. 45
Customizing Your WeR@Home™ ......................................................................................................... 46
13.1. Customizing PIN Protection ..................................................................................................... 46
13.1.1
Changing Your PIN ..................................................................................................... 46
13.1.2 Configuring Your Protection Level ............................................................................. 46
13.1.3 Resetting Your PIN ..................................................................................................... 47
13.2. Configuring the Tag Reader for an Access Code...................................................................... 47
13.3. Customizing the Temperature Display .................................................................................... 48
13.4. Customizing Notifications on a Mobile Device ........................................................................ 48
13.5. Managing Emergency Contacts ............................................................................................... 48
13.5.1 Adding an Emergency Contact .................................................................................. 49
13.5.2 Editing an Emergency Contact .................................................................................. 49
13.5.3 Changing the Contact Order ..................................................................................... 50
13.5.4 Deleting an Emergency Contact ................................................................................ 50
13.6. Managing Your Sirens .............................................................................................................. 50
Replacing Batteries ................................................................................................................................51
Modifying APN Information ............................................................................................... 55
Tag Reader Security ........................................................................................................... 56
WeR@Home™ Desktop App ............................................................................................... 57
WeR@Home™ User Guide
3
Introduction
1. Introduction
With WeR@Home™ you can use your mobile devices to secure and manage your home from anywhere.
You can:
 Arm and disarm WeR@Home™
 Define Smart Rules to manage your smart home
 Monitor your home using live video
 Manage devices, users, and places
 View event history
 Customize notification delivery and other WeR@Home™ features
WeR@Home Server
Firewall
WeR@Home
Hub or Smart
Repeater
Figure 1: WeR@Home™ Connected Living
Some features described in this guide may be unavailable depending on your service level. For
information about different service levels, or to change your service level, contact your service
provider.
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WeR@Home™ User Guide
Accessing the WeR@Home™ App
2. Accessing the WeR@Home™ App
Access the WeR@Home™ app with the email and password assigned by your service provider or the
user that added you to WeR@Home™.
NOTE: For a desktop version of the WeR@Home™ app, contact your service
provider. Refer to Appendix C WeR@Home™ Desktop App on page 57.
2.1. Logging In
To log in to the app:
Tap the WeR@Home™ icon
. The LOGIN screen appears.
Enter your email address and password, and tap LOGIN. The Home screen appears.
NOTE: If PIN protection is enabled, enter your PIN. Refer to 13.1 Customizing PIN
Protection on page 46.
2.2. Logging Out
If you want to log in as a different user, you need to log out of the app first.
To log out of the app:
Tap
. The main menu appears.
Tap LOGOUT. The LOGOUT window appears.
Tap OK.
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5
Using the App Home Screen
3. Using the App Home Screen
The app Home screen displays the status of WeR@Home™ and provides action buttons and icons.
Info center
Figure 2: Home Screen
Table 1: Home Screen Display
Icons / Buttons
Places
Description and Instructions
The name of the current WeR@Home™ hub.
Tap
to switch places. Refer to 11.2 Switching Places on page 42.
Main menu
Access to the WeR@Home™ app management functionality, such as Devices,
History, Smart Rules, Users, and Settings
Arming status icon
The icon that represents the arming state of WeR@Home™
System security status The name of the arming state of WeR@Home™
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WeR@Home™ User Guide
Using the App Home Screen
Icons / Buttons
Description and Instructions
Favorites
Quick access to rules, home automation devices, and cameras. Refer to 7
Using Favorites on page 24.
Hub backup battery
status
The battery charge level of the hub backup battery.
Note: The icon only appears if the panel power supply is disconnected. A
different icon appears if the backup battery is disconnected:
Info center
Tap
. The Info Center screen appears displaying:
 The next smart rule to be executed
 The status of your WeR@Home™ communications channels:
 Primary channel: whether it is Ethernet.
 Backup channel: If SIM is installed, the hub cellular signal
strength level is displayed.
 System notification messages
- represents the number of messages waiting to be read.
Messages are reported for:
 Tampered devices
 Low and critical battery statuses
 SIM-card related events
 Connection lost and other critical communication issues
A message is removed from the list when the issue is resolved.
There are several messages that can be hidden from the list:
 To hide “Moved to cellular backup channel.”, tap
 To hide “No SIM inserted or SIM not ready.”, tap
Room temperature
The representative temperature of the premises. For more information, tap
the temperature. The Temperature screen appears. Refer to 13.3
Customizing the Temperature Display on page 48.
Arming buttons
Arm your WeR@Home™. Refer to 4 Arming and Disarming WeR@Home™ on
page 9.
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7
Using the App Home Screen
Icons / Buttons
Quick access buttons
Description and Instructions
 Smart Home – Control home automation devices: Refer to 9.8
Controlling Home Automation Devices on page 36
 Favorites - User-defined direct access buttons. Refer to 7 Using
Favorites on page 24
 Video – View videos captured by the camera devices. Refer to 8
Viewing Videos on page 26
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WeR@Home™ User Guide
Arming and Disarming WeR@Home™
4. Arming and Disarming WeR@Home™
You can set WeR@Home™ to the following arm modes using the app, the remote control, and the tag
reader:
 Arm Away
 Night Arm
 Day Arm
 Disarmed
You can configure the behavior of your WeR@Home™ devices for each of the Away, Night, and Day,
arming modes.
The current WeR@Home™ status is displayed in the Home screen.
When WeR@Home™ is armed,
appears.
While armed, if a detection occurs, Call, Disarm, and Dismiss action buttons appear:
Tap to make an
emergency phone
call
Tap to silence all sirens.
WeR@Home™ remains armed
Tap to disarm WeR@Home™
WeR@Home™ User Guide
9
Arming and Disarming WeR@Home™
4.1. Arm Away
Use Arm Away for full protection when you and your family are out of the house. WeR@Home™
protects all zones by arming all the peripheral devices on the premises.
Arm Away is activated in the following ways:
 App: Tap
.
 Remote Control: Press
 Tag Reader: Press
.
.
If Delayed Arming is configured, the siren and tag reader beep for the configured duration. Refer to
4.5 Delayed Arming on page 12.
4.2. Night Arm
Night Arm monitors designated areas to protect against intruders while you are at home. For example,
Night Arm can be configured to arm detectors on the first floor, but not detectors on a floor with
bedrooms. Night Arm is activated in the following ways:
 App: Tap
.
 Remote Control: Press
 Tag Reader: Press
.
.
NOTE: To configure your devices for Night Arm mode, refer to 9.3 Configuring
Devices on page 33.
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WeR@Home™ User Guide
Arming and Disarming WeR@Home™
4.3. Day Arm
Day Arm keeps your family safe when they’re at home during the day. For example, Day Arm can be
configured to arm only the front and back door sensors while you are at home. The Day Arm mode is
activated in the following ways:
 App: Tap
.
 Remote Control: Press
 Tag Reader: Press
.
.
NOTE: To configure your devices for Day Arm mode, refer to 9.3 Configuring
Devices on page 33.
4.4. Disarming WeR@Home™
When WeR@Home™ is armed, the Home screen displays
following:
 App: Tap
. Disarm WeR@Home™ using the
.
If WeR@Home™ is configured to require a PIN to disarm, the PIN keypad appears. Enter your
PIN to confirm. Refer to 13.1 Customizing PIN Protection on page 46.
 Remote Control: Press
.
 Tag Reader: If your tag reader does not require an access code, hold the tag close to the tag
reader.
If your tag reader requires an access code, first enter the access code and then hold the tag
close to the tag reader.
To enter the access code, press the buttons with the numbers of the code.
For example, if your access code is “4568”, press the button with “4-5-6” three times, and then
the button with “7-8-9” once.
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Arming and Disarming WeR@Home™
Figure 3: Tag Reader Buttons
You have three attempts to enter a correct access code. After three failed attempts, the tag
reader locks for five minutes and you need to wait before trying again. Refer to Appendix B
Tag Reader Security on page 56.
4.5. Delayed Arming
Delayed Arming allows you to arm your WeR@Home™ while still on the premises by giving you time to
leave without triggering the alarm.
NOTE: Delayed Arming only works for Arm Away.
After you activate Arm Away, the siren and tag reader beep, until the system is armed. When arming
the system using the app, a countdown screen is displayed showing the number of seconds remaining
until the system is armed.
To configure the arming delay:
Tap
. The main menu appears.
Tap Settings. The Settings menu appears.
Tap Delayed Arming. The Delayed Arming screen appears.
Tap the number of seconds for the delay.
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WeR@Home™ User Guide
Arming and Disarming WeR@Home™
4.6. Forced Arming
If you try to arm WeR@Home™ and any peripherals are open, tampered, or offline, WeR@Home™ does
not arm and displays the Arm window instead. You can choose to force arm using the following:
 App: Tap Force Arm in the Arm window.
 Remote Control:
Press
until all the LEDs on the remote control are lit.
Press the button for the arming mode you want to set.
 Tag Reader:
Press the button for the arming mode you want to set and hold until the button flashes
red.
For an outdoor tag reader, place your tag near the tag reader when the LED begins
flashing.
4.7. Panic Alarm
In case of an emergency, you can trigger a panic alarm using your remote control or tag reader in the
following ways:
 Simultaneously press the two remote control SOS buttons.
Figure 4: Remote Control SOS Buttons
WeR@Home™ User Guide
13
Arming and Disarming WeR@Home™
 Press and hold the tag reader SOS button for at least five seconds.
Figure 5: Tag Reader SOS Button
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WeR@Home™ User Guide
Using Smart Rules
5. Using Smart Rules
Use Smart Rules to setup WeR@Home™ to automatically perform specific actions following specific
triggers. For example, you can build a Smart Rule to have the siren chime twice if the front door is
opened between 10:00 and 12:00.
Each Smart Rule can have one or more triggers that determine when to perform one or more actions.
The triggers and actions available in a Smart Rule depend on the specific scenario and on which
devices you have installed.
WeR@Home™ supports up to 20 Smart Rules at a time.
5.1.
Understanding Triggers
Triggers are events that cause the Smart Rule to be performed. Each Smart Rule requires at least one
trigger. You can combine an arm mode trigger or device trigger with a schedule trigger.
You can set the following types of triggers:
 Schedule - specific times or range of times
 Tap – tap on a Smart Rule favorite
NOTE: Add a favorite for rules with tap triggers. Refer to 7 Using Favorites on
page 24.
 Security – security status:
 Disarm
 Arm Away
 Day Arm
 Night Arm
 Intrusion
 Events – events detected by specific devices, if available:
 Temperature above or below a specified threshold
 Motion detection
 Open Close sensor
 Smoke alarm
 Flood
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15
Using Smart Rules
 Lock sensor – when door lock key hole status has changed
 Dimmer - when turned on and brightness greater than zero
 MIMO – when one or both input statuses change
 Glass break detection
 Garage door control – when garage door opens or closes
 Switch action:
 Unlocked
 Locked
 Manually switched on
 Manually switched off
For each event, you can choose the device that detects the event.
5.2. Understanding Actions
You can define the actions a Smart Rule will take when the specified triggers occur. Each Smart Rule
requires at least one action. You can define multiple actions for the same Smart Rule.
You can set the following types of actions:
 Arm modes – activate an arming mode. This action is only available for schedule and tap type
triggers. For example, activate Arm Away every night at 11:30.
 Devices, if available:
 Start All Sirens – sound all sirens installed on the premises according to the sirens’
duration and volume configuration.
 Switch – set an action for a device installed in the Z-Wave network. For example, switch
on a light at a specific time.
 Turn on for a duration – turn on a Z-Wave device for a set amount of time.
 Record video – capture a video. For example, the camera detector captures a video
when the front door is opened.
 Chime once/twice – sound one or two chimes. For example, the siren sounds a chime
when a door is opened.
 Set dimmer – dim a Z-Wave device.
 Configure thermostat – change the Z-Wave thermostat settings.
 Send notification – send a user defined text message, email, or push notification. For
example, send a text message, “System is armed” when Arm Away is activated.
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WeR@Home™ User Guide
Using Smart Rules
NOTE: Messages are sent according to the user’s profile notification settings.
For example, if a user profile is configured not to receive emails, no email will be
sent to that user even if that action is defined in the Smart Rule.
 Wake-up alarm – set your mobile built-in alarm clock to sound an alarm at the scheduled
time defined in your schedule rule trigger.
 MIMO – switch on/off one or both outputs to cause the connected device to perform an
action.
 Smoke cannon – enable the smoke cannon, connected to a MIMO, to fire when
WeR@Home™ is armed and detection occurs.
NOTE: The smoke cannon must be fired manually, by either a master user or a
standard user with permission to do so.
 RGBW LED bulb – set your Z-Wave RGBW LED bulb to light up a specific color and
brightness for a defined duration.
 Open/close garage door – set your smart garage door to open or close.
5.3. Creating a New Smart Rule
NOTE: As part of the following procedure, an example Smart Rule is used to
illustrate the process.
To create a new Smart Rule:
Tap
. The main menu appears.
Tap Smart Rules. The Smart Rules screen appears.
Tap Add Smart Rule.
Enter a name for the new Smart Rule.
For example, enter “Sample Rule”.
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Using Smart Rules
Under Triggers, tap
. A screen appears prompting you to choose the trigger type.
Tap the type of rule you want to create.
For example, we want to create a Smart Rule with an event trigger. Tap
Events. A list of the types of event triggers is displayed. Only events
related to installed devices appear.
Tap the trigger type you want.
For example, tap Open/Close. Next, select the specific device for
which the trigger is being set. In this case, tap Front Door, for the
door/window sensor installed on the front door, with the device name:
Front Door.
Set the device trigger activity you want to use as the trigger. Then tap OK.
For example, tap
Under Actions, tap
actions appear.
for when the door is Opened.
. A screen appears prompting you to choose the action. Only available
Tap the action you want.
For example, we want to use the camera detector to capture images of
people entering the front door. Tap Record video.
Tap
to select the camera detector with a view of the front door and tap OK.
To add another action, tap
and repeat steps 10 - 11.
Tap OK.
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WeR@Home™ User Guide
Using Smart Rules
5.4. Setting a Z-Wave RGBW LED Bulb as an Action
The Smart Rules screens for setting a Z-Wave RGBW LED bulb as an action allow you to use the
capabilities of the Z-Wave device.
To set a RGBW LED bulb as an action:
In the actions list, tap the RGBW LED bulb you want. The RGBW LED bulb screen appears.
Tap to turn the bulb on or off
Choose color and brightness
Tap to set duration
WeR@Home™ User Guide
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Using Smart Rules
You can do the following:
To choose color and brightness, tap
.
Tap in the color wheel
to select a color.
Tap to select a
pre-set color.
Slide to adjust
brightness.
Tap OK.
Tap OK.
5.5. Arming a Smoke Cannon as an Action
You can add the MIMO smoke cannon only as an action to a security rule.
To set the MIMO smoke cannon as an action:
In the actions list, tap the MIMO output device you want. The MIMO Smart Rules screen appears.
Tap OK.
NOTE: You can only fire the smoke cannon from the Smart Home menu. Refer
to the ESUGSL015 WeR@Home Z-Wave User Guide.
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WeR@Home™ User Guide
Using Smart Rules
5.6. Deleting an Existing Smart Rule
You need to be a master user to delete Smart Rules.
To delete a Smart Rule:
Tap
. The main menu appears.
Tap Smart Rules. The Smart Rules screen appears.
Tap
.
Tap
next to the Smart Rule you want to delete.
Tap Delete.
Tap Done.
5.7. Editing an Existing Smart Rule
You can change a Smart Rule’s name, and remove or change triggers and actions from existing Smart
Rules. You need to be a master user to edit Smart Rules.
NOTE: When you remove a trigger, all of the Smart Rule’s actions are removed.
To change the name of a Smart Rule:
Tap
. The main menu appears.
Tap Smart Rules. The Smart Rules screen appears.
Tap the Smart Rule you want to change.
Tap EDIT.
Type the new name.
Tap OK.
To delete a trigger or action:
Tap
. The main menu appears.
Tap Smart Rules. The Smart Rules screen appears.
Tap the Smart Rule you want to edit.
Tap EDIT.
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Using Smart Rules
Tap
next to the trigger or action you want to delete.
Tap Delete.
Tap Done.
When you finish editing the Smart Rule, tap OK.
To change a trigger or action:
Tap
. The main menu appears.
Tap Smart Rules. The Smart Rules screen appears.
Tap the Smart Rule you want to change.
Tap the trigger or action you want to change.
Make the changes.
Tap OK.
When you finish editing the Smart Rule, tap OK.
5.8. Activating or Deactivating a Smart Rule
You need to be a master user to activate or deactivate Smart Rules.
To activate or deactivate a Smart Rule:
Tap
. The main menu appears.
Tap Smart Rules. The Smart Rules screen appears.
Tap the Smart Rule you want to set.
Tap
to turn the Smart Rule on or off.
When you finish editing the Smart Rule, tap OK.
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WeR@Home™ User Guide
Working with IFTTT
6. Working with IFTTT
You can expand your WeR@Home™ smart home capabilities by accessing your service provider’s IFTTT
channel applets. You need to be a master user to work with IFTTT.
NOTE: Contact your service provider to ensure that this feature is included in
your service level.
To work with IFTTT:
Tap
. The Smart Home screen appears.
Tap IFTTT applets.
If this is the first time connecting to IFTTT, log in to IFTTT.
Select the applet you want.
To return to WeR@Home™, close the IFTTT screen.
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23
Using Favorites
7. Using Favorites
Favorites are user-defined direct access buttons. The types of favorites are:
 Smart Rules - Execute a Smart Rule.
 Control - Control home automation devices.
 Video - View live video.
To access favorites, on the Home screen, tap
.
7.1. Adding a Favorite
To add a favorite:
Tap
On the Favorites screen, tap
.
Tap the type of favorite you want:
Tap
for the rule, home automation device, or video you want to access.
Tap OK.
The name of a favorite is taken automatically from the rule, home automation device, or camera
detector activated by the favorite.
7.2. Changing the Order of the Favorites
You can change the order the favorites appear on the Home screen.
To change the favorite order:
Tap Favorites. The Favorites screen appears.
Tap EDIT.
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WeR@Home™ User Guide
Using Favorites
Tap
for the favorite you want to move and drag the favorite to a new position.
Tap OK.
7.3. Deleting a Favorite
You can remove a favorite from your WeR@Home™.
To delete a favorite:
Tap Favorites. The Favorites screen appears
Tap EDIT.
Tap
for the favorite that you want to delete.
Tap Delete.
Tap Done.
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25
Viewing Videos
8. Viewing Videos
Use the WeR@Home™ app to view video from your HD cameras and camera detectors in the following
ways:
 Live – View live videos:
 From your camera detectors, you can view live comfort videos.
 From your HD cameras, you can view live HD videos in real time.
 Stored – View videos previously recorded by a camera detector or an HD camera.
NOTE: Stored HD videos are available only if your HD camera service level
provides for HD video storage.
 Archive – View video clips recorded by camera detectors, according to a date range.
NOTE: When your HD cameras are being serviced, viewing your WeR@Home™
live or stored HD videos is temporarily suspended.
8.1. Viewing Live Videos
You can use the WeR@Home™ app to view real time, live video from your camera detectors and HD
cameras.
Caution: HD cameras transmit video continually. You can reduce network traffic
by disabling video transmission. If you disable, the camera stops working. Refer
to the ESUGSL022 WeR@Home™ HD Camera User Guide.
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WeR@Home™ User Guide
Viewing Videos
8.1.1 Viewing Live Comfort Videos
You can view a “comfort video”, a short, on-demand video clip recorded by a camera detector. While
you view a comfort video, WeR@Home™ records the video for future use. Viewing comfort videos is
dependent on your user profile. Refer to 10.2 Editing User Details on page 40.
To view and record comfort video from a camera detector:
Tap
. The Video screen appears displaying a list of available camera devices.
Tap
for the camera detector you want. The live view screen appears in
comfort video plays and records for up to 40 seconds.
mode. The
Table 2: Live Comfort Video Icons
Icon
Action
Pause the live video and stop recording the clip.
View and record another comfort video.
8.1.2 Viewing Live HD Video
You can view real time, live video from your HD cameras with or without audio.
To view live video from an HD camera:
Tap
Tap
. The Video screen appears displaying a list of available camera devices.
for the HD camera you want. The live view screen for the chosen HD camera appears.
Table 3: HD Camera Live View Icons
Icon
Action
Stop/play the live video.
Mute/unmute the camera’s audio.
Take a snapshot. The snapshots are saved in your phone’s photo
gallery.
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Viewing Videos
Icon
Action
The camera always records HD video. You can change the quality
of the video display:

- HD is on. Tap to turn off.

- HD is off. Tap to turn on.
View stored HD videos.
8.2. Viewing Stored Videos
You can view previously recorded videos by either a camera detector or an HD camera, according to
your service level.
8.2.1 Viewing Stored Camera Detector Video Clips
Viewing a comfort video is dependent on your user profile. Refer to 10.2 Editing User Details on page
40. To view a stored camera detector video clip:
Tap
Tap
. The Video screen appears displaying a list of available camera devices.
for the camera detector you want. The Date Selection screen appears.
Select From and To dates and tap OK. A list appears of stored video clips recorded from the
selected camera during the selected date range. The types of video clips are:


- Security – initiated by a detection
- Security – initiated by a detection: Only a partial recording was captured due to device
tamper or communications failure.
NOTE: Contact your service provider to attempt to recover the full 5-second
video recording.


28
- Comfort – initiated by the user
- Smart Rule - initiated by a Smart Rule
WeR@Home™ User Guide
Viewing Videos
Tap
for the video clip you want to view.
Table 4: Stored Video Clip Icons
Icon
Action
Pause the video clip.
Play the video clip.
Send
Send the video clip to the login email address.
8.2.2 Viewing Stored HD Video
Your HD camera stores HD videos in the cloud, if supported by your HD camera service level. Your HD
camera service level also defines how far back your videos are stored.
To view your HD camera service level, in the WeR@Home™ app, at the bottom of the main menu ,
tap . For information about how much storage your HD camera service level allows, check your
service provider’s website.
To view a stored HD video:
Tap
. The Video screen appears displaying a list of available camera devices.
Tap
for the HD camera you want.
NOTE: If your HD camera service level does not support storing videos,
disabled.
is
Select a date and time and tap OK. A list of stored videos appears, recorded from the selected HD
camera beginning from the selected date and time. The stored video player appears showing a
one-hour period which includes the selected time.
WeR@Home™ User Guide
29
Viewing Videos
Table 5: Stored HD Video Icons
Icon
Action
Play/pause the stored video.
Slide the playhead to move forward or backward within the
one-hour period.
Note: The time the video was recorded is displayed above the
slider.
Move to the next one-hour period.
Move to the previous one-hour period.
/
Mute/unmute the camera’s audio.
Take a snapshot. The snapshots are saved in your phone’s photo
gallery.
The camera always records HD video. You can change the quality
of the video display:

- HD is on. Tap to turn off.

- HD is off. Tap to turn on.
Select another time period.
8.3. Viewing Archived Video Clips
You can view video clips recorded by your camera detectors, even if a detector is no longer connected
to your WeR@Home™.
WeR@Home™ allows you to select videos from all camera detectors by date range. Viewing a video clip
is dependent on your user profile. Refer to 10.2 Editing User Details on page 40.
To view an archived video clip:
Tap
Tap
30
. The Video screen appears displaying a list of available camera devices.
. The Date Selection screen appears.
WeR@Home™ User Guide
Viewing Videos
Select From and To dates and tap OK. A list appears of stored video clips recorded from the
selected camera during the selected date range. The types of video clips are:

- Security – initiated by a detection

- Security - initiated by a detection: Only a partial recording was captured due to device
tamper or communications failure.
NOTE: Contact your service provider to attempt to recover the full 5-second
video recording.

- Comfort – initiated by the user

- Smart Rule - initiated by a Smart Rule
Tap
for the archived video clip you want to view.
Table 6: Archived Video Clip Icons
Icon
Action
Pause the video clip.
Play the video clip.
Send
WeR@Home™ User Guide
Send the archived video clip to the login email address.
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Managing Devices
9. Managing Devices
You can manage your WeR@Home™ in the following ways:
 Adding devices
 Viewing device status
 Configuring devices
 Configuring a tag
 Configuring a chime
 Configuring a doorbell
 Configuring a MIMO device
 Controlling home automation devices
 Removing devices
NOTE: Only master users can manage devices.
9.1. Adding a Device
You only need to add devices not included in the WeR@Home™ kit.
NOTE: To add:
 A smart repeater: refer to the ESUGSL038 WeR@Home Smart Repeater
User Guide
 A Nest thermostat: refer to the ESUGSL017 WeR@Home™ Nest User
Guide
 Home automation devices: refer to the ESUGSL015 WeR@Home™
Z-Wave User Guide
 The indoor or the outdoor HD camera: refer to the ESUGSL022
WeR@Home™ HD Camera User Guide
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WeR@Home™ User Guide
Managing Devices
To add a device:
Tap
. The main menu appears.
Tap DEVICES. The Devices screen appears.
Tap Add device. The Add New Devices screen appears displaying a list of the available device
types.
Select a device type. The Pairing screen appears and WeR@Home™ scans for the device.
Place the device close to the hub.
If the device has a tamper switch, activate the tamper.
Insert the batteries.
When prompted by the app, enter the device’s system name and/or location and tap OK.
If you want to configure the device, tap Configure. Refer to 9.3 Configuring Devices on page 33.
Install the device in the chosen location. For installation instructions, see the chapter relevant to
the type of device in the ESUGSL019 WeR@Home™ Installation Guide.
9.2. Viewing Device Status
Tap DEVICES in the main menu and the Devices screen appears. The Devices screen displays a list of
the devices installed in your WeR@Home™ and the following information:
 The status of the battery charge
for each battery-powered device
 The communications signal strength
between non-home automation devices and the hub
NOTE: The Devices screen does not display the status of:
 Remote controls
 HD cameras
9.3. Configuring Devices
You can define how a security device functions when your WeR@Home™ is armed. You can also assign
a device to different arming scenarios: Day or Night.
To configure a device:
Tap
. The main menu appears.
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33
Managing Devices
Tap DEVICES. The Devices screen appears.
Tap
for the device you want to configure.
Enter the device’s system name and/or location.
To assign the device to an arming mode, tap Arm modes, select the mode, and tap .
To configure the device actions for when WeR@Home™ is armed, tap Detection behavior,
tap , and select a behavior from the following list:
 Trigger immediately – After WeR@Home™ is armed, the device triggers an alarm
immediately upon detection.
 Entry/Exit – After WeR@Home™ is armed, the device allows you time to leave the house
before detection begins. When re-entering the house with WeR@Home™ armed, the device
allows you time to disarm the system before detection begins. The delay is 30 seconds.
NOTE: Delayed Arming overrides Exit behavior for the Arm Away mode. Refer
to 4.5 Delayed Arming on page 12.
 Allow walk through – A sensor device (motion detector/camera detector/magnetic sensor)
configured as Allow walk through, allows 30 seconds to disarm, by delaying sounding an
alarm, only if triggered after a device configured as Entry/Exit is triggered. Allow walk
through ensures that evidence of an intruder is captured if the system is not disarmed on
time.
For example, Allow walk through allows a camera detector to take pictures during the
30-second delay triggered by a magnetic sensor configured for Entry/Exit.
Tap OK.
9.4. Configuring a Tag
You can change a tag’s name. If your tag reader is configured to work with an access code, you can
configure your tag to require an access code. The length of the access code is defined in the tag
reader configuration settings. Refer to 13.2 Configuring the Tag Reader for an Access Code on page 47.
To configure a tag:
Tap
. The main menu appears.
Tap DEVICES. The Devices screen appears.
Tap
34
for the owner’s tag you want to configure.
WeR@Home™ User Guide
Managing Devices
Enter the owner’s name as the tag name.
to enable or disable the Access Code.
Tap
If Access Code is enabled, enter an access code.
Tap OK.
NOTE: The tag owner is display only. To re-assign a tag, remove the tag from
WeR@Home™ and then re-add the tag for the new owner.
9.5. Configuring a Chime
If your WeR@Home™ includes a siren and a door/window sensor on an entrance door, you can have a
chime sound when the door is opened.
To configure a chime:
Tap
. The main menu appears.
Tap DEVICES. The Devices screen appears.
Tap
for the door/window sensor on the entrance door.
Tap
to turn the chime on or off.
Tap OK.
9.6. Configuring a Doorbell
If your WeR@Home™ includes a siren and an outdoor tag reader, you can configure the tag reader to
act as a doorbell.
To configure a doorbell:
Tap
. The main menu appears.
Tap DEVICES. The Devices screen appears.
Tap
Tap
for the outdoor tag reader.
to turn the doorbell on or off.
Tap OK.
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Managing Devices
9.7. Configuring the Z-Wave MIMO as a Smoke Cannon
You can configure your multiple input/output (MIMO) device when connected to a smoke cannon.
To configure a MIMO device connected to a smoke cannon:
Tap
. The main menu appears.
Tap DEVICES. The Devices screen appears.
Tap
for the MIMO device you want to configure.
Tap
to configure the MIMO connected to a smoke cannon:

The MIMO is connected to a smoke cannon.

The MIMO is not connected to a smoke cannon.
Tap Arm to assign the arm function to output #1 or output#2.
Tap Fire to assign the fire function to output #1 or output#2.
Tap OK.
For more information, refer to the ESUGSL015 WeR@Home Z-Wave User Guide Rev 1.4.
9.8. Controlling Home Automation Devices
You can control home automation devices remotely using WeR@Home™. For example:
 Dim the light to 25%.
 Turn on the air conditioner.
 Turn appliances on and off connected to a Smart power strip
 Control the color of the children’s night light using a multi-color (RGBW) LED bulb
To control a home automation device:
Tap
. The Control screen appears.
Tap the device you want to control.
NOTE: You can define a favorite to a home automation device in the Control
screen to replace steps 1 and 2.
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Managing Devices
Adjust the settings of the home automation device and tap OK. The screen may vary based on your
device. The changes may take several seconds.
NOTE: A home automation device with power-save mode takes longer to
respond.
9.9. Removing a Device
If there are Smart Rules defined for a device that is to be removed, the triggers and actions for the
device are removed from the Smart Rules.
NOTE: To remove:
 A smart repeater: refer to ESUGSL038 WeR@Home™ Smart Repeater
User Guide
 Home automation devices: Refer to the ESUGSL015 WeR@Home™
Z-Wave User Guide
 HD indoor or outdoor camera: Refer to the ESUGSL022 WeR@Home™
HD Camera User Guide
To remove a device:
Tap
. The main menu appears.
Tap DEVICES. The Devices screen appears.
Tap
Tap
.
for the device that you want to remove from your WeR@Home™.
Tap Delete.
Tap Done.
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37
Managing Users
10. Managing Users
There are several types of users:
 Master
 Standard
You can define up to two master users and up to 30 standard users.
NOTE: There must be at least one master user for each place.
Table 7: User Level Comparison
Functions
Master
Standard
Arming and disarming WeR@Home™
√
√
Adding and removing users
√
Editing a user’s own personal details (limited)
√
Editing another user’s personal details (limited)
√
View the devices list
√
Managing devices
√
View Smart Rules’ definitions
√
Managing Smart Rules
√
Controlling home automation devices
√
Viewing comfort videos
√
Viewing comfort videos, according to user profile settings
√
√
√
√
√
Viewing security videos
√
√
Viewing event history messages
√
√
Defining favorites
√
√
Managing places
√
√
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WeR@Home™ User Guide
Managing Users
10.1. Adding a User
Only a master user can add a user.
To add a user:
Tap
. The main menu appears.
Tap Users. The Users screen appears.
Tap Add User. The Add User screen appears.
Choose the type of user you want to add:
 If the user is not defined in WeR@Home™, tap New User.
 If the user is defined in WeR@Home™, tap Existing User.
Enter the user’s personal details and tap OK. Note the following instructions:
 Enter the email address to use for login and to receive notifications.
 If you want to change your user level, tap User level. The User Level screen appears. Select the
user level you want.
 Enter the mobile number to receive SMS messages from WeR@Home™.
 Tap
to allow a standard user to view comfort videos:

allowed to view comfort videos

not allowed to view comfort videos
 If your WeR@Home™ includes a MIMO configured as a smoke cannon, tap
standard user to fire a smoke cannon:

allowed to fire a smoke cannon

not allowed to fire a smoke cannon
to allow a
 If you want to configure how to receive notifications, tap Notification options. The
Notification options screen appears.
Select the media format (push notifications, emails, and/or SMS messages) for receiving
communications from WeR@Home™ and tap OK.
NOTE: Notification options may be unavailable depending on your service level.
Refer to View Package Offerings in the ESUGSL002 WeR@Home™ Manager User
Guide for your WeR@Home™ server.
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39
Managing Users
 If you want to configure the language for the notifications, tap Notification language. The
Notification Language screen appears. Select the language for your notifications.
10.2. Editing User Details
Master users have full access to their own user profiles. The master user is responsible for the following
user information for other WeR@Home™ users:
 User level
 Whether a user may view comfort videos
 Notification methods
To edit a user’s profile:
Tap
. The main menu appears.
Tap Users. The Users screen appears.
Tap the user you want to edit. The User Info screen appears.
Modify the information, and tap OK.
If you want to modify the password, tap Change Password. The Change Password screen appears.
Enter the required password information, and tap OK.
Tap OK.
10.3. Deleting a User
Only a master user can delete users.
To delete a user:
Tap
. The main menu appears.
Tap Users. The Users screen appears.
Tap
.
Tap
for the user you want to delete.
Tap Delete.
Tap Done.
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WeR@Home™ User Guide
Managing Users
NOTE: The user is deleted from your WeR@Home™. However, the user remains
on the server and can be added again as an existing user. To add an existing user,
refer to 10.1 Adding a User on page 39.
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41
Working with Multiple Places
11. Working with Multiple Places
If you are a master user, you can manage more than one WeR@Home™ place.
Places each have their own hubs and devices. Each place functions independently. You can only
manage one place at a time. When you log in to the WeR@Home™ app, you manage the place
selected as your default. You can switch between places in the app. You can add the same user on up
to four places. You receive notifications and messages from all the places where you are defined as a
user.
11.1. Adding a New Place
To add a new place:
Tap
. The main menu appears.
Tap Settings. The Settings menu appears.
Tap Places (Hubs). The Places screen appears.
Tap Add new place. The registration screen appears.
Register the new hub. Refer to the section on registering the hub in the ESUGSL019 WeR@Home™
Installation Guide.
The place name for the new hub appears on the Places list for users with access to the place.
11.2. Switching Places
You can manage one place at a time. Switch places to manage another place in your WeR@Home™.
To switch places:
Tap
on the Home screen. The Set a Place window appears.
Figure 6: Set a Place
Tap the place you want to switch to. Your WeR@Home™ app displays the Home screen for the
chosen place.
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Working with Multiple Places
11.3. Setting the Default Place
You can define the place to which you connect at login.
To set the default place:
Tap
. The main menu appears.
Tap Settings. The Settings menu appears.
Tap Places (Hubs). The Places screen appears.
Tap Default place (Hub). The Default Place screen appears.
Tap the place you want to set as your default place.
11.4. Changing Place Names
To change the name of the current place:
Tap
. The main menu appears.
Tap Settings. The Settings menu appears.
Tap Places (Hubs). The Places screen appears.
Tap Name. The keypad appears.
Enter the new name of the current place.
Tap .
11.5. Setting the Place Time Zone
To set the time zone:
Tap
. The main menu appears.
Tap Settings. The Settings menu appears.
Tap Places (Hubs). The Places screen appears.
Tap Time Zone. The Time Zone screen appears.
Tap Country and select the country where your current place is located.
Tap Time Zone and select the time zone where your current place is located.
Tap .
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Working with Multiple Places
11.6. Deleting a Place
You can remove access for the current user to any of the places in your WeR@Home™. The place
remains on your WeR@Home™. The remaining users, defined for the place, still have access.
To delete a place:
Tap
. The main menu appears.
Tap Settings. The Settings menu appears.
Tap Places (Hubs). The Places screen appears.
Tap Places. The Current Place screen appears.
Tap
.
Tap
for the place you want to delete.
Tap Delete.
Tap Done. Your session ends.
Caution: If the current user is the only master user for the place, define another
master user for the place before removing access.
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WeR@Home™ User Guide
Viewing WeR@Home™ History
12. Viewing WeR@Home™ History
You can view the last 100 event messages reported by your WeR@Home™ devices.
To view history events:
Tap
. The main menu appears.
Tap History. The History screen displays the list of event messages.
If you want to refresh the list, tap
.
To filter the list, tap Filters . The History Filters screen appears.
 To filter by date, tap Date. The Date Selection screen appears.
Enter the filter date range and tap OK.
 To filter by device type, tap
and tap OK.
for the devices whose events you want to appear in the list
The History screen displays the filtered list of event messages.
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45
Customizing Your WeR@Home™
13. Customizing Your WeR@Home™
You can customize the following:
 PIN protection
 Tag reader access code
 Temperature display
 Notification delivery
 Emergency contacts
 Sirens
13.1. Customizing PIN Protection
Your PIN is an additional layer of security for your WeR@Home™. The same PIN is automatically
assigned for all your devices. The first time you log in, you are assigned 1234 as your PIN. It is
recommended to change the PIN.
13.1.1 Changing Your PIN
To set or change your PIN:
Ensure that PIN security is enabled. Refer to 13.1.2 Configuring Your Protection Level.
Tap
. The main menu appears.
Tap Settings. The Settings menu appears.
Tap PIN code. The PIN code screen appears.
Tap Change/Set PIN code. The PIN keypad appears.
Enter the old and new PINs as instructed.
13.1.2 Configuring Your Protection Level
To configure your protection level:
Tap
. The main menu appears.
Tap Settings. The Settings menu appears.
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WeR@Home™ User Guide
Customizing Your WeR@Home™
Tap PIN code. The PIN code screen appears.
Tap PIN code protection level. The Protection Level screen appears.
Select the protection level and tap OK:
 Low – no PIN required – PIN security disabled
 Medium – PIN required to disarm WeR@Home™
 High – PIN required every time you log in to the app
To disable PIN protection, enter your PIN.
13.1.3 Resetting Your PIN
When you forget your PIN, your PIN must be reset.
To reset your PIN:
Tap Forgot PIN? and tap OK. You are logged out to reset your PIN.
Log in. Your PIN is reset to 1234. You are prompted to personalize your PIN.
Tap OK. The PIN keypad appears.
Enter 1234 and the new PINs as instructed.
The new PIN is valid for all your mobile devices.
13.2. Configuring the Tag Reader for an Access Code
You can configure your tag reader to work with an access code for an added level of security. The
access code is used with the tag to disarm your WeR@Home™.
To configure the tag reader for an access code:
Tap
. The main menu appears.
Tap SETTINGS. The Settings screen appears.
Tap Tag Access Code. The TR5 Access Code screen appears.
Select the number of digits you want for your access code (4-10). A confirmation message appears.
Tap Yes.
NOTE: To disable use of the tag access code, select None.
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Customizing Your WeR@Home™
13.3. Customizing the Temperature Display
If you are a master user, you can choose which device reports the temperature displayed on the Home
screen. You can also set the temperature units.
To customize temperature settings:
Tap
. The main menu appears.
Tap Settings. The Settings menu appears.
Tap Temperature. The Temperature screen appears.
Tap Celsius or Fahrenheit.
To select the device to report the temperature on the Home screen, tap Default Device. The
Temperature screen appears with a list of devices.
Tap the device.
13.4. Customizing Notifications on a Mobile Device
System-level notification configuration allows you to control:
 Receipt of push notifications on your mobile device
 Sounding the alarm from your mobile device
To customize notification settings on an iPhone, use the mobile
Settings=>Notifications=>WeR@Home™ Mobile options.
To customize notification settings on an Android:
Tap
. The main menu appears.
Tap Settings. The Settings menu appears.
Tap Notifications. The Notifications screen appears.
Tap
to enable or disable push notifications.
Tap
to enable or disable the alarm.
Tap .
13.5. Managing Emergency Contacts
If you have the professional monitoring package and you are a master user, you can enter contact
information for up to four emergency contacts, for each WeR@Home™ place registered with the
monitoring service.
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Customizing Your WeR@Home™
Before entering your list of contacts, decide the following:
 In which order to call the emergency contacts
 Which of the emergency contacts should be called before calling 911
13.5.1 Adding an Emergency Contact
To enter contact information for your WeR@Home™ emergency contacts:
Tap
. The main menu appears.
Tap Emergency Contacts. The Emergency Contacts screen appears.
Tap the contact you want to enter. The Contact Profile screen appears.
Enter the contact’s personal information. The following information is mandatory:
 First and last name
 Email address
 Mobile phone number
Tap
to call the contact before calling 911:

call before calling 911

call after calling 911
Tap OK.
13.5.2 Editing an Emergency Contact
To modify the contact information for any of your emergency contacts:
Tap
. The main menu appears.
Tap Emergency Contacts. The Emergency Contacts screen appears.
Tap the contact you want to edit. The contact’s personal information screen appears.
Change the contact’s personal information as needed. Make sure to include the required
information.
Tap
to call the contact before calling 911:

call before calling 911

call after calling 911
Tap OK.
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Customizing Your WeR@Home™
13.5.3 Changing the Contact Order
To change the order the emergency contacts are called:
Tap
. The main menu appears.
Tap Emergency Contacts. The Emergency Contacts screen appears.
Tap EDIT.
Tap
for the contact you want to move and drag into a new position.
Tap OK.
13.5.4 Deleting an Emergency Contact
To remove an emergency contact from your WeR@Home™ place:
Tap
. The main menu appears.
Tap Emergency Contacts. The Emergency Contacts screen appears.
Tap EDIT.
Tap
for the emergency contact that you want to delete.
Tap Delete.
Tap Done.
13.6. Managing Your Sirens
To configure the volume or duration of the sirens connected to your WeR@Home™, contact your
service provider.
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WeR@Home™ User Guide
Replacing Batteries
14. Replacing Batteries
Caution: Risk of damage if batteries are replaced incorrectly. Ensure you
observe the correct polarity. Dispose of used batteries according to the
instructions.
You can check the battery status of each peripheral in the devices list on the Devices screen:
Battery Status
Figure 7: Device Battery Status
The
alert.
represents the battery level for each device. When the battery is low
, you receive an
The devices list does not include the status of the hub backup battery.
 When the hub LED blinks green, the battery level of the hub is low. This means that the
rechargeable battery is not recharging.
 When there is no backup battery, a warning icon appears on the home screen.
Contact your service provider for a new backup battery.
NOTE: When replacing batteries, you may hear rattling sounds. This is caused
by the internal tamper-prevention mechanism and is normal. No damage to
the device has occurred.
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Replacing Batteries
Table 8: Battery Replacement Instructions by Device
Device
Batteries
Needed
Instructions
Hub and Smart
Repeater
3.7 V DC, 1400 mAh
lithium polymer
rechargeable
battery
Remote Control
3 V CR2450 lithium
coin battery
Motion Detector
PIR: 2 AA alkaline
IPD :3 AA alkaline
Unplug the hub (or smart repeater).
Open the back cover.
Remove the old backup battery.
Insert the new backup battery.
Close the back cover. The LED changes from Orange
to Green.
Plug-in the hub (or smart repeater).
Note: Return the old battery to your service provider.
Remove the cover by turning the cover with a coin
counter-clockwise.
Remove the old battery and recycle.
Press any button five times.
Insert a new battery.
Return the cover by turning the cover with a coin
clockwise.
Release the device from the mounting base.
For the camera detector, remove the battery
compartment cover.
Remove the old batteries and recycle.
Gently shake the device.
Insert the new batteries.
For the camera detector, replace the battery
compartment cover.
Return the device to the mounting base.
Camera Detector
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Replacing Batteries
Device
Batteries
Needed
Door/Window
Sensor
1 AA alkaline
Instructions
Release the transmitter from the mounting base.
Remove the old battery and recycle.
If the transmitter includes a tamper switch, press the
tamper several times.
Tamper
Switch
Flood Detector
1 AA alkaline
Universal
Transmitter
Siren
4 AA alkaline
Insert a new battery.
Return the transmitter to the mounting base. If there is
a tamper switch, align the switch with the opening in
the base.
Release the transmitter from the mounting base.
Remove the old battery and recycle.
Insert a new battery.
Return transmitter to mounting base.
Release the siren from the mounting base.
Remove the old batteries and recycle.
Press the tamper switch several times as in the figure
below.
Insert the new batteries.
Return the siren to the mounting base.
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Replacing Batteries
Device
Batteries
Needed
Tag Reader
3 AA alkaline
Instructions
Release the tag reader from the mounting base.
Remove the old batteries and recycle.
Press the tamper switch on the back of the device
several times.
Install the new batteries.
Return the tag reader to the mounting base, guided by
the curved latch tabs, aligning the back cover with the
tamper switch slot.
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Modifying APN Information
Modifying APN Information
If you use cellular communications for your WeR@Home™, valid and accurate APN information is
crucial to the operation of your WeR@Home™.
NOTE: Contact your cellular service provider for APN support.
To modify APN information:
Tap
. The main menu appears.
Tap Settings. The Settings menu appears.
Tap Places (Hubs). The Places screen appears.
Tap APN. The APN screen appears.
Follow the on-screen instructions to enter the APN information, as required.
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Tag Reader Security
Tag Reader Security
Tag reader security includes entering an access code and then, holding the tag close to the tag reader.
To enter the access code, press the buttons with the numbers of the code.
For example, if your access code is “4568”, press the button with “4-5-6” three times, and then the
button with “7-8-9” once.
Figure 8: Tag Reader Buttons
When entering the access code to a tag reader:
 You have a five-second timeout between entering each digit in the access code.
 You have a 10-second timeout to hold the tag close to the tag reader after the access code is
entered.
 If any of the timeouts expire before the next digit is entered or the tag is presented, all entries
for the attempt are discarded. You must try again.
NOTE: An expired timeout is not counted as a failed attempt. The failure counter
is not affected.
You have three attempts to enter a correct access code. After three failed attempts, the TR locks out
the user for the next five minutes. The failure counter is reset after five minutes.
56
WeR@Home™ User Guide
WeR@Home™ Desktop App
WeR@Home™ Desktop App
The WeR@Home™ desktop app is accessed and used in the same way as the mobile app, and has similar
functionality. Therefore, you can follow the instructions in this guide when using the desktop app.
When using the desktop app:
 There are no push notifications
 You cannot view HD Video
 You cannot add an indoor or outdoor HD camera
WeR@Home™ User Guide
57
Legal Notice
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applicable laws. If you do not agree with these terms, please do not access or use the remainder of this document.
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"Essence"). No part of this document's contents may be used, copied, disclosed or conveyed to any third party in any manner whatsoever without prior
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The information included in this document is subject to change without notice. Any decision to rely on the information contained herein shall be at your
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Please check your End User License Agreement (EULA) for terms and conditions.
© 2018 All rights reserved to Essence Security International (E.S.I.) Ltd.
For more information, please contact:
Essence Security International (E.S.I.) Ltd.
12 Abba Eban Avenue,
Ackerstein Towers Bldg. D
Herzliya Pituach, 4612001 Israel
www.essence-grp.com
58
Tel:
+972-73-2447777
Fax:
+972-9-7729962
WeR@Home™ User Guide
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