CX310 Series and CX317
User's Guide
November 2017
Machine type(s):
7527
Model(s):
211, 231
www.lexmark.com
Contents
2
Contents
Safety information........................................................................................ 6
Conventions.......................................................................................................................................................... 6
Learning about the printer...........................................................................9
Finding information about the printer.............................................................................................................9
Selecting a location for the printer................................................................................................................ 10
Printer configurations......................................................................................................................................... 11
Understanding the basic functions of the scanner................................................................................... 12
Using the ADF and scanner glass..................................................................................................................13
Using the printer control panel....................................................................................................................... 13
Understanding the colors of the Sleep button and indicator lights...................................................... 14
Additional printer setup............................................................................. 15
Installing internal options................................................................................................................................. 15
Installing hardware options............................................................................................................................. 21
Attaching cables................................................................................................................................................ 23
Setting up the printer software...................................................................................................................... 24
Networking..........................................................................................................................................................25
Verifying printer setup......................................................................................................................................29
Loading paper and specialty media......................................................... 30
Setting the paper size and type.................................................................................................................... 30
Configuring Universal paper settings.......................................................................................................... 30
Loading the 250‑sheet tray............................................................................................................................ 30
Loading the manual feeder.............................................................................................................................33
Loading the 650‑sheet duo tray....................................................................................................................34
Loading the multipurpose feeder..................................................................................................................35
Linking and unlinking trays............................................................................................................................. 38
Paper and specialty media guide..............................................................41
Using specialty media....................................................................................................................................... 41
Paper guidelines................................................................................................................................................ 44
Supported paper sizes, types, and weights............................................................................................... 47
Contents
3
Printing......................................................................................................... 51
Printing a document.......................................................................................................................................... 51
Printing from a mobile device........................................................................................................................ 52
Printing confidential and other held jobs.................................................................................................... 53
Printing information pages..............................................................................................................................55
Canceling a print job........................................................................................................................................ 55
Copying........................................................................................................56
Making copies.................................................................................................................................................... 56
Copying photos..................................................................................................................................................57
Copying on specialty media........................................................................................................................... 57
Customizing copy settings..............................................................................................................................59
Placing information on copies........................................................................................................................63
Canceling a copy job........................................................................................................................................64
Understanding the copying options.............................................................................................................64
E-mailing...................................................................................................... 67
Setting up the printer to e-mail...................................................................................................................... 67
Creating an e-mail shortcut............................................................................................................................ 68
E-mailing a document.......................................................................................................................................68
Canceling an e-mail.......................................................................................................................................... 69
Scanning...................................................................................................... 70
Scanning to an FTP address...........................................................................................................................70
Scanning to a computer...................................................................................................................................72
Understanding the printer menus............................................................ 74
Menus list.............................................................................................................................................................74
Supplies menu....................................................................................................................................................75
Paper menu.........................................................................................................................................................75
Reports menu..................................................................................................................................................... 85
Network/Ports.................................................................................................................................................... 85
Security menu.................................................................................................................................................... 93
Settings menu.................................................................................................................................................... 96
Saving money and the environment...................................................... 123
Saving paper and toner..................................................................................................................................123
Contents
4
Saving energy................................................................................................................................................... 123
Recycling............................................................................................................................................................ 127
Securing the printer..................................................................................128
Using the security lock feature.................................................................................................................... 128
Statement of Volatility.....................................................................................................................................128
Erasing volatile memory.................................................................................................................................129
Erasing non‑volatile memory........................................................................................................................ 129
Finding printer security information............................................................................................................129
Maintaining the printer............................................................................ 130
Storing supplies................................................................................................................................................130
Cleaning the printer........................................................................................................................................ 130
Checking the status of parts and supplies................................................................................................132
Estimated number of remaining pages......................................................................................................132
Ordering supplies............................................................................................................................................ 133
Replacing supplies...........................................................................................................................................135
Moving the printer........................................................................................................................................... 154
Managing the printer................................................................................156
Finding advanced networking and administrator information.............................................................156
Checking the virtual display..........................................................................................................................156
Setting up e‑mail alerts.................................................................................................................................. 156
Viewing reports................................................................................................................................................ 157
Configuring supply notifications from the Embedded Web Server.................................................... 157
Copying printer settings to other printers................................................................................................. 158
Restoring factory default settings................................................................................................................158
Clearing jams.............................................................................................159
Avoiding jams................................................................................................................................................... 159
Identifying jam locations................................................................................................................................ 160
Paper jam in the standard bin.......................................................................................................................162
Paper jam in the front door............................................................................................................................163
Paper jam in trays............................................................................................................................................ 165
Paper jam in the manual feeder...................................................................................................................166
Paper jam in the multipurpose feeder........................................................................................................166
Paper jam in the automatic document feeder.......................................................................................... 167
Contents
5
Troubleshooting........................................................................................ 169
Understanding the printer messages.........................................................................................................169
Solving printer problems................................................................................................................................182
Solving print problems................................................................................................................................... 188
Solving copy problems...................................................................................................................................215
Solving scanner problems.............................................................................................................................218
Embedded Web Server does not open.................................................................................................... 222
Contacting customer support......................................................................................................................224
Notices....................................................................................................... 225
Product information........................................................................................................................................225
Edition notice................................................................................................................................................... 225
Power consumption....................................................................................................................................... 229
Index...........................................................................................................237
Safety information
6
Safety information
Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Different types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or other types of surge or UPS devices. The power rating capacity of these types
of accessories can be easily overloaded by a laser printer and may result in poor printer performance,
property damage, or potential fire.
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected
between the printer and the power cord provided with the printer may be used with this product. The
use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor
printer performance.
Do not place or use this product near water or wet locations.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified herein may result in hazardous radiation
exposure.
This product uses a printing process that heats the print media, and the heat may cause the media to release
emissions. You must understand the section in your operating instructions that discusses the guidelines for
selecting print media to avoid the possibility of harmful emissions.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,
or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions
and local regulations.
Safety information
7
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or
more trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
•
•
•
•
Make sure that all doors and trays are closed.
Turn off the printer, and then unplug the power cord from the electrical outlet.
Disconnect all cords and cables from the printer.
If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in flooring.
• If the printer does not have a caster base but is configured with optional trays, then lift the printer off the
trays. Do not try to lift the printer and the trays at the same time.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
•
•
•
•
Keep the printer in an upright position.
Avoid severe jarring movements.
Make sure that your fingers are not under the printer when you set it down.
Make sure that there is adequate clearance around the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them off as well, and unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone
system connections) are properly installed in their marked plug-in ports.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer
is not responsible for the use of other replacement parts.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power
cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects
such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect
the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet
before inspecting it.
Refer service or repairs, other than those described in the user documentation, to a service representative.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability.
You must use either a printer stand or printer base if you are using multiple input options. If you
purchased a multifunction printer (MFP) that scans, copies, and faxes, then you may need additional
furniture. For more information, see www.lexmark.com/multifunctionprinters.
Safety information
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
SAVE THESE INSTRUCTIONS.
8
Learning about the printer
9
Learning about the printer
Finding information about the printer
What are you looking for?
Find it here
Initial setup instructions:
Setup documentation—The setup documentation
came with the printer and is also available at
http://support.lexmark.com.
• Connecting the printer
• Installing the printer software
Additional setup and instructions for using the printer:
•
•
•
•
•
•
•
•
Selecting and storing paper and specialty media
Loading paper
Configuring printer settings
User's Guide and Quick Reference Guide—The
guides are available at http://support.lexmark.com.
Note: These guides are also available in other
languages.
Viewing and printing documents and photos
Setting up and using the printer software
Configuring the printer on a network
Caring for and maintaining the printer
Troubleshooting and solving problems
Information on setting up and configuring the accessibility
features of your printer
Lexmark Accessibility Guide—This guide is available
at http://support.lexmark.com.
Help using the printer software
Windows or Mac Help—Open a printer software
program or application, and then click Help.
Click
?
to view context‑sensitive information.
Notes:
• Help is automatically installed with the printer
software.
• The printer software is located in the printer
program folder or on the desktop, depending
on your operating system.
Learning about the printer
What are you looking for?
10
Find it here
The latest supplemental information, updates, and customer Lexmark support Web site—
http://support.lexmark.com
support:
•
•
•
•
•
Documentation
Driver downloads
Live chat support
E‑mail support
Voice support
Note: Select your country or region, and then select
your product to view the appropriate support site.
Support telephone numbers and hours of operation
for your country or region can be found on the
support Web site or on the printed warranty that came
with your printer.
Record the following information (located on the
store receipt and at the back of the printer), and have
it ready when you contact customer support so that
they may serve you faster:
•
•
•
•
Warranty information
Machine Type number
Serial number
Date purchased
Store where purchased
Warranty information varies by country or region:
• In the U.S.—See the Statement of Limited
Warranty included with this printer, or go to
http://support.lexmark.com.
• In other countries and regions—See the printed
warranty that came with this printer.
Selecting a location for the printer
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or
more trained personnel to lift it safely.
When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to
install any options, then leave enough room for them also. It is important to:
• Set up the printer near a properly grounded and easily accessible electrical outlet.
• Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
• Provide a flat, sturdy, and stable surface.
• Keep the printer:
– Clean, dry, and free of dust.
– Away from stray staples and paper clips.
– Away from the direct airflow of air conditioners, heaters, or ventilators.
– Free from direct sunlight and humidity extremes.
• Observe the recommended temperatures and avoid fluctuations:
Ambient temperature 15.6 to 32.2°C (60 to 90°F)
Storage temperature -40 to 43°C (-40 to 110°F)
• Allow the following recommended amount of space around the printer for proper ventilation:
Learning about the printer
1
Right side 304.8 mm (12 in.)
2
Front
508 mm (20 in.)
3
Left side
76.2 (3 in.)
4
Rear
101.6 mm (4 in.)
5
Top
291.7 mm (11.5 in.)
Printer configurations
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability.
You must use either a printer stand or printer base if you are using multiple input options. If you
purchased a multifunction printer (MFP) that scans, copies, and faxes, then you may need additional
furniture. For more information, see www.lexmark.com/multifunctionprinters.
11
Learning about the printer
Basic models
1
Printer control panel
2
Automatic document feeder (ADF)
3
Standard bin
4
Top door latch
5
Right side cover
6
Standard 250-sheet tray (Tray 1)
7
Manual feeder
8
Optional 650-sheet duo tray with integrated multipurpose feeder (Tray 2)
Understanding the basic functions of the scanner
• Make quick copies or set the printer to perform specific copy jobs.
• Scan documents and send them to your computer, an e-mail address, or an FTP destination.
• Scan documents and send them to another printer (PDF through an FTP).
12
Learning about the printer
13
Using the ADF and scanner glass
Scanner glass
A
B
C
Automatic document feeder (ADF)
Use the scanner glass for single‑page documents, book pages,
small items (such as postcards or photos), transparencies, photo
Note: The ADF scans only one side of the page. paper, or thin media (such as magazine clippings).
Use the ADF for multiple‑page documents.
Using the ADF
•
•
•
•
•
Load the document into the ADF tray faceup, short edge first.
Load up to 50 sheets of plain paper into the ADF tray.
Scan sizes from 105 x 148 mm (4.1 x 5.8 inches) wide to 216 x 368 mm (8.5 x 14.5 inches) long.
Scan media weights from 52 to 120 g/m2 (14–32 lb).
Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine
clippings) into the ADF tray. Place these items on the scanner glass.
Using the scanner glass
When using the scanner glass:
• Place the document facedown on the scanner glass in the corner with the green arrow.
• Scan or copy documents up to 216 x 296.9 mm (8.5 x 11.69 inches).
• Copy books up to 12.7 mm (0.5 inch) thick.
Using the printer control panel
1
10
2
9
3
4
8
7
5
6
Learning about the printer
Use the
14
To
1
Display
• View printing, copying, e‑mailing, and scanning options.
• View printer status and error messages.
2
Select button
• Select menu options.
• Save settings.
3
Arrow buttons Scroll through menus or settings on the display.
4
Keypad
Enter numbers, letters, or symbols.
5
Sleep button
Enable Sleep mode or Hibernate mode.
6
Cancel button Stop all printer activity.
7
Start button
Start a job, depending on which mode is selected.
8
Back button
Return to the previous screen.
9
Home button
Go to the home screen.
10
Indicator light Check the status of the printer.
Understanding the colors of the Sleep button and
indicator lights
The colors of the Sleep button and indicator lights on the printer control panel signify a certain printer status
or condition.
Indicator light
Printer status
Off
The printer is off or in Hibernate mode.
Blinking green
The printer is warming up, processing data, or printing.
Solid green
The printer is on, but idle.
Blinking red
The printer requires user intervention.
Sleep button light
Printer status
Off
The printer is off, idle or in Ready state.
Solid amber
The printer is in Sleep mode.
Blinking amber
The printer is entering or waking from Hibernate mode.
Blinking amber for 0.1 second, then goes The printer is in Hibernate mode.
completely off for 1.9 seconds in a slow,
pulsing pattern
Additional printer setup
15
Additional printer setup
Installing internal options
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them off as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch something metal on the printer before touching any controller board electronic components
or connectors.
Available internal options
• Memory card
– DDR3 DIMM
• Flash memory
– Fonts
– Firmware
• Forms and Barcode
• Prescribe
• IPDS
Additional printer setup
16
Accessing the controller board
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them off as well, and unplug any cables going into the printer.
1 Access the controller board at the back of the printer.
Note: This task requires a flat‑head screwdriver.
2 Turn the screws counterclockwise to remove them.
3 Slightly open the controller board access cover, and then shift to the right to remove it.
4 Locate the appropriate connector on the controller board.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch something metal on the printer before touching any controller board electronic
components or connectors.
Additional printer setup
17
1
5 Reattach the cover.
2
1
Memory card connector
2
Option card connector
Additional printer setup
18
6 Turn the screws clockwise to lock the cover.
Installing a memory card
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them off as well, and unplug any cables going into the printer.
1 Access the controller board.
For more information, see “Accessing the controller board” on page 16.
2 Unpack the memory card.
Warning—Potential Damage: Do not touch the connection points along the edge of the card. Doing so
may cause damage.
Additional printer setup
19
3 Align the notch (1) on the memory card with the ridge (2) on the connector.
1
2
4 Push the memory card straight into the connector, and then push the card toward the controller board wall
until it clicks into place.
1
2
5 Close the controller board access cover.
Additional printer setup
20
Installing an optional card
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power
cord from the electrical outlet before continuing. If you have other devices attached to the printer, then
turn them off as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any controller board electronic components
or connectors.
1 Access the controller board.
For more information, see “Accessing the controller board” on page 16.
2 Unpack the optional card.
Warning—Potential Damage: Avoid touching the connection points along the edge of the card.
3 Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board.
Additional printer setup
21
4 Push the card firmly into place as shown in the illustration.
Warning—Potential Damage: Improper installation of the card may cause damage to the card and the
controller board.
Note: The entire length of the connector on the card must touch and be flushed against the controller
board.
5 Close the controller board access door.
Note: When the printer software and any hardware options are installed, it may be necessary to manually
add the options in the printer driver to make them available for print jobs. For more information, see
“Adding available options in the print driver” on page 25.
Installing hardware options
Order of installation
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or
more trained personnel to lift it safely.
Additional printer setup
22
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them off as well, and unplug any cables going into the printer.
Install the printer and any optional tray in the following order:
• Optional 650‑sheet duo tray with integrated multipurpose feeder (Tray 2)
• Printer
Installing a 650‑sheet duo tray
The printer supports an optional 650‑sheet duo tray (Tray 2) with an integrated multipurpose feeder.
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or
more trained personnel to lift it safely.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them off as well, and unplug any cables going into the printer.
1 Unpack the optional 650‑sheet duo tray, and then remove all packing material and the dust cover.
2 Place the tray in the location chosen for the printer.
Additional printer setup
3 Align the printer with the 650‑sheet duo tray, and then lower the printer into place.
4 Install the dust cover.
Note: When the printer software and any options are installed, it may be necessary to manually add the
options in the printer driver to make them available for print jobs. For more information, see “Adding
available options in the print driver” on page 25.
Attaching cables
Connect the printer to the computer using a USB cable or to the network using an Ethernet cable.
Make sure to match the following:
• The USB symbol on the cable with the USB symbol on the printer
• The appropriate Ethernet cable to the Ethernet port
Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area
shown while actively printing. Loss of data or a malfunction can occur.
23
Additional printer setup
24
Use the
To
1
USB printer port
Connect the printer to a computer.
2
Ethernet port
Connect the printer to an Ethernet network.
3
USB wireless port
Attach an optional wireless network adapter.
4
Security lock port
Lock the system controller board.
5
Printer power cord socket Connect the printer to a properly grounded electrical outlet.
Setting up the printer software
Installing the printer software
1 Obtain a copy of the software installer package.
• From the software CD that came with your printer.
• Go to http://support.lexmark.com, and then select your printer and operating system.
2 Run the installer, and then follow the instructions on the computer screen.
3 For Macintosh users, add the printer.
Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu.
Additional printer setup
25
Adding available options in the print driver
For Windows users
1 Open the printers folder.
2 Select the printer you want to update, and then do the following:
• For Windows 7 or later, select Printer properties.
• For earlier versions, select Properties.
3 Navigate to the Configuration tab, and then select Update Now ‑ Ask Printer.
4 Apply the changes.
For Macintosh users
1 From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies.
2 Navigate to the list of hardware options, and then add any installed options.
3 Apply the changes.
Networking
Notes:
• Purchase a MarkNetTM N8352 wireless network adapter before setting up the printer on a wireless
network. For information on installing the wireless network adapter, see the instruction sheet that came
with the adapter.
• A Service Set Identifier (SSID) is a name assigned to a wireless network. Wired Equivalent Privacy (WEP),
Wi-Fi Protected Access (WPA), WPA2, and 802.1X - RADIUS are types of security used on a network.
Preparing to set up the printer on an Ethernet network
To configure your printer to connect to an Ethernet network, organize the following information before you
begin:
Note: If your network automatically assigns IP addresses to computers and printers, continue on to installing
the printer.
•
•
•
•
A valid, unique IP address for the printer to use on the network
The network gateway
The network mask
A nickname for the printer (optional)
Note: A printer nickname can make it easier for you to identify your printer on the network. You can
choose to use the default printer nickname, or assign a name that is easier for you to remember.
You will need an Ethernet cable to connect the printer to the network and an available port where the printer
can physically connect to the network. Use a new network cable when possible to avoid potential problems
caused by a damaged cable.
Additional printer setup
26
Preparing to set up the printer on a wireless network
Notes:
• Make sure your wireless network adapter is installed in your printer and working properly. For more
information, see the instruction sheet that came with the wireless network adapter.
• Make sure your access point (wireless router) is turned on and is working properly.
Make sure you have the following information before setting up the printer on a wireless network:
• SSID—The SSID is also referred to as the network name.
• Wireless Mode (or Network Mode)—The mode is either infrastructure or ad hoc.
• Channel (for ad hoc networks)—The channel defaults to automatic for infrastructure networks.
Some ad hoc networks will also require the automatic setting. Check with your system support person if
you are not sure which channel to select.
• Security Method—There are four basic options for Security Method:
– WEP key
If your network uses more than one WEP key, then enter up to four in the provided spaces. Select the
key currently in use on the network by selecting the default WEP transmit key.
– WPA or WPA2 preshared key or passphrase
WPA includes encryption as an additional layer of security. The choices are AES or TKIP. Encryption must
be set for the same type on the router and on the printer, or the printer will not be able to communicate
on the network.
– 802.1X–RADIUS
If you are installing the printer on an 802.1X network, then you may need the following:
•
•
•
•
Authentication type
Inner authentication type
802.1X user name and password
Certificates
– No security
If your wireless network does not use any type of security, then you will not have any security information.
Note: We do not recommend using an unsecured wireless network.
Notes:
– If you do not know the SSID of the network that your computer is connected to, then launch the wireless
utility of the computer network adapter, and then look for the network name. If you cannot find the SSID
or the security information for your network, then see the documentation that came with the access
point, or contact your system support person.
– To find the WPA/WPA2 preshared key or passphrase for the wireless network, see the documentation
that came with the access point, see the Embedded Web Server associated with the access point, or
consult your system support person.
Additional printer setup
27
Connecting the printer using the Wireless Setup Wizard
Before you begin, make sure that:
• A wireless network adapter is installed in the printer and is working properly. For more information, see the
instruction sheet that came with the wireless network adapter.
• An Ethernet cable is disconnected from the printer.
• Active NIC is set to Auto. To set this to Auto, navigate to:
> Settings >
> Network/Ports >
> Active NIC >
> Auto >
Note: Make sure to turn off the printer, then wait for at least five seconds, and then turn the printer back on.
1 From the printer control panel, navigate to:
> Settings >
> Network/Ports >
> Network [x] >
> Network [x] Setup >
> Wireless >
> Wireless Connection Setup >
2 Select a wireless connection setup.
Use
To
Search for networks
Show available wireless connections.
Note: This menu item shows all broadcast secured or unsecured SSIDs.
Enter a network name Manually type the SSID.
Note: Make sure to type the correct SSID.
Wi‑Fi Protected Setup Connect the printer to a wireless network using Wi‑Fi Protected Setup.
3 Press
, and then follow the instructions on the printer display.
Connecting the printer to a wireless network using Wi-Fi Protected Setup
Before you begin, make sure that:
• The access point (wireless router) is Wi‑Fi Protected Setup (WPS) certified or WPS‑compatible. For more
information, see the documentation that came with your access point.
• A wireless network adapter is installed in the printer and is working properly. For more information, see the
instruction sheet that came with the wireless network adapter.
Using the Push Button Configuration (PBC) method
1 From the printer control panel, navigate to:
> Settings >
> Network/Ports >
> Wireless Connection Setup >
> Network [x] >
> Network [x] Setup >
> Wi‑Fi Protected Setup >
2 Follow the instructions on the printer display.
> Wireless >
> Start Push Button Method >
Additional printer setup
28
Using the Personal Identification Number (PIN) method
1 From the printer control panel, navigate to:
> Settings >
> Network/Ports >
> Wireless Connection Setup >
> Network [x] >
> Network [x] Setup >
> Wi‑Fi Protected Setup >
> Wireless >
> Start PIN Method >
2 Copy the eight‑digit WPS PIN.
3 Open a Web browser, and then type the IP address of your access point in the address bar.
Notes:
• The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
4 Access the WPS settings. For more information, see the documentation that came with your access point.
5 Enter the eight‑digit PIN, and then save the setting.
Connecting the printer to a wireless network using the Embedded Web
Server
Before you begin, make sure that:
• Your printer is connected temporarily to an Ethernet network.
• A wireless network adapter is installed in your printer and working properly. For more information, see the
instruction sheet that came with the wireless network adapter.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer control panel. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Network/Ports > Wireless.
3 Modify the settings to match the settings of your access point (wireless router).
Note: Make sure to enter the correct SSID, security method, preshared key or passphrase, network
mode, and channel.
4 Click Submit.
5 Turn off the printer, and then disconnect the Ethernet cable. Then wait for at least five seconds, and then
turn the printer back on.
6 To verify if your printer is connected to the network, print a network setup page. Then in the Network Card [x]
section, see if the status is Connected.
Additional printer setup
29
Verifying printer setup
When all hardware and software options are installed and the printer is turned on, verify that the printer is set
up correctly by printing the following:
• Menu settings page—Use this page to verify that all printer options are installed correctly. If an option you
installed is not listed, then it is not installed correctly. Remove the option, and then install it again.
• Network setup page—If your printer has networking support, then use this page to verify that the network
connection is working. This page also provides important information that aids network printing
configuration.
Printing a menu settings page
Print a menu settings page to view the current menu settings and to verify if the printer options are installed
correctly.
From the printer control panel, navigate to:
> Settings > Reports >
> Menu Settings Page >
Note: If you have not changed any menu settings, then the menu settings page lists all the factory default
settings. Settings saved from the menus replace the factory default settings as user default settings. A user
default setting remains in effect until you access the menu again, select another value, and save it.
Printing a network setup page
If the printer is attached to a network, then print a network setup page to verify the network connection. This
page also provides important information that aids network printing configuration.
1 From the printer control panel, navigate to:
> Settings > Reports >
> Network Setup Page >
Note: If an optional internal print server is installed, then Print Network [x] Setup Page appears.
2 Check the first section of the network setup page, and confirm that the status is Connected.
If the status is Not Connected, then the LAN drop may not be active, or the network cable may be
malfunctioning. Consult your system support person for a solution, and then print another network setup
page.
Loading paper and specialty media
30
Loading paper and specialty media
Proper selection and loading of media can improve how reliably documents print. For more information, see
“Avoiding jams” on page 159 and “Storing paper” on page 46.
Setting the paper size and type
1 From the printer control panel, navigate to:
> Settings >
> Paper Menu >
> Paper Size/Type >
2 Press the up or down arrow button to select the tray or feeder, and then press
3 Press the up or down arrow button to select the paper size, and then press
4 Press the up or down arrow button to select the paper type, and then press
.
.
to change the settings.
Configuring Universal paper settings
The Universal paper size is a user‑defined setting that lets you print on paper sizes that are not preset in the
printer menus.
Notes:
• The smallest supported Universal size is 76 x 127 mm (3 x 5 inches) and is loaded only in the
multipurpose feeder and manual feeder.
• The largest supported Universal size is 215.9 x 359.9 mm (8.5 x 14.17 inches) and is loaded only in the
multipurpose feeder and manual feeder.
1 From the printer control panel, navigate to:
> Settings >
> Paper Menu >
> Universal Setup >
2 Press the up or down arrow buttons to scroll to Units of Measure, Portrait Height, or Portrait
Width, and then press
.
3 Enter the preferred settings using the keypad, and then press
4 Press
.
.
Loading the 250‑sheet tray
The printer has a 250-sheet tray (Tray 1) with an integrated manual feeder. The 250-sheet tray and the 650sheet duo tray support the same paper sizes and types and are loaded in the same way.
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
1 Pull out the tray completely.
Loading paper and specialty media
31
Note: Do not remove trays while a job is printing or while Busy appears on the display. Doing so may
cause a jam.
2 If the paper is longer than letter‑size paper, then squeeze and then slide the length guide at the back of the
tray to extend it.
3 Squeeze, and then slide the length guide tab to the correct position for the size of the paper being loaded.
Note: Use the paper size indicators on the bottom of the tray to help position the guide.
Loading paper and specialty media
32
4 Squeeze, and then slide the width guide tab to the correct position for the size of the paper being loaded.
Note: Use the paper size indicators on the bottom of the tray to help position the guides.
5 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten
the edges on a level surface.
Loading paper and specialty media
33
6 Load the paper stack with the recommended printable side faceup.
7 Place the paper guides securely against the edges of the paper.
8 Insert the tray.
9 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper
loaded in the tray.
Note: Mixing paper sizes or paper types in a tray may cause jams.
Loading the manual feeder
The standard 250‑sheet tray has an integrated manual feeder that can be used to print on different types of
paper one sheet at a time.
1 Load a sheet of paper into the manual feeder:
• Printable side facedown for one-sided printing
• Printable side faceup for two‑sided (duplex) printing
Note: There are different ways for loading letterhead depending on the mode of printing.
Loading paper and specialty media
34
One‑sided printing using a letterhead Two‑sided printing using a letterhead
• Load envelope with the flap side up and against the right side of the paper guide.
2 Feed paper into the manual feeder only to the point where its leading edge can contact the paper guides.
Note: To achieve the best possible print quality, use only high‑quality media designed for laser printers.
3 Adjust the paper guides to the width of the paper loaded.
Warning—Potential Damage: Do not force the paper into the feeder. Forcing the paper may cause jams.
Loading the 650‑sheet duo tray
The 650‑sheet duo tray (Tray 2) consists of a 550‑sheet tray and an integrated 100‑sheet multipurpose feeder.
The tray is loaded in the same way as the 250‑sheet tray and supports the same paper types and sizes. The
only differences are the look of the guide tabs and the location of the paper size indicators.
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
Loading paper and specialty media
1
Length guide tab
2
Paper size indicator
3
Width guide tab
Loading the multipurpose feeder
1 Push the multipurpose feeder latch to the left.
35
Loading paper and specialty media
36
2 Open the multipurpose feeder.
3 Pull the multipurpose feeder extender.
Note: Guide the extender gently so that the multipurpose feeder is fully extended and open.
4 Prepare the paper for loading.
• Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the
paper. Straighten the edges on a level surface.
• Hold transparencies by the edges, and then fan them. Straighten the edges on a level surface.
Note: Avoid touching the printable side of transparencies. Be careful not to scratch them.
• Flex a stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on a
level surface.
Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated
linings, or self‑stick adhesives. These envelopes may severely damage the printer.
Loading paper and specialty media
37
5 Locate the maximum paper fill indicator and tab.
Note: Make sure the paper or specialty media is below the maximum paper fill indicator located on the
paper guides.
1
Width guide tab
2
Maximum paper fill indicator
3
Width guide
4
Feeder extender
5
Paper size indicator
6 Load the paper, and then adjust the width guide to lightly touch the edge of the paper stack.
• Load paper, card stock, and transparencies with the recommended printable side facedown and the top
edge entering the printer first.
Loading paper and specialty media
38
• Load envelopes with the flap side up and against the right side of the paper guide.
Notes:
• Do not load or close the multipurpose feeder while a job is printing.
• Load only one size and type of paper at a time.
• Paper should lie flat in the multipurpose feeder. Make sure the paper fits loosely in the multipurpose
feeder and is not bent or wrinkled.
7 From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in
the tray.
Linking and unlinking trays
The printer links trays when the specified paper size and type are the same. When a linked tray becomes empty,
paper feeds from the next linked tray. To prevent trays from linking, assign a unique custom paper type name.
Linking and unlinking trays
Note: This feature applies only in network printers.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper Menu.
3 Change the tray settings to specify the paper size and type for the tray.
• To link trays, make sure the paper size and type for the tray match with that of the other tray.
• To unlink trays, make sure the paper size or type for the tray does not match with that of the other tray.
4 Click Submit.
Warning—Potential Damage: Paper loaded in the tray should match the paper type name assigned in the
printer. The temperature of the fuser varies according to the specified paper type. Printing issues may occur
if settings are not properly configured.
Loading paper and specialty media
39
Creating a custom name for a paper type
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper Menu > Custom Names.
3 Select a custom name, and then type a new custom paper type name.
4 Click Submit.
5 Click Custom Types, and then verify if the new custom paper type name has replaced the custom name.
Using the printer control panel
1 From the printer control panel, navigate to:
> Settings >
> Paper Menu >
> Custom Names
2 Select a custom name, and then type a new custom paper type name.
3 Press
.
4 Press Custom Types, and then verify if the new custom paper type name has replaced the custom name.
Assigning a custom paper type name
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper Menu > Custom Names.
3 Type a name for the paper type, and then click Submit.
4 Select a custom type, and then verify that the correct paper type is associated with the custom name.
Note: Plain Paper is the factory default paper type for all user‑defined custom names.
Loading paper and specialty media
40
Using the printer control panel
1 From the printer control panel, navigate to:
> Settings >
> Paper Menu >
> Custom Names
2 Type a name for the paper type, and then press
.
Assigning a custom paper type
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper Menu > Custom Types.
3 Select a custom paper type name, and then select a paper type.
Note: Paper is the factory default paper type for all user‑defined custom names.
4 Click Submit.
Using the printer control panel
1 From the printer control panel, navigate to:
> Settings >
> Paper Menu >
> Custom Types
2 Select a custom paper type name, and then select a paper type.
Note: Paper is the factory default paper type for all user‑defined custom names.
3 Press
.
Paper and specialty media guide
41
Paper and specialty media guide
Using specialty media
Tips on using letterhead
•
•
•
•
Use letterhead designed specifically for laser printers.
Print a test page on the letterhead being considered for use before buying large quantities.
Before loading letterhead, flex, fan, and straighten the stacks to prevent sheets from sticking together.
Page orientation is important when printing on letterhead.
Source
Printing
Printable
side
Paper
orientation
Trays
One‑sided
Faceup
Load the sheet
with the top edge
entering the
printer first.
Trays
Two‑sided
Facedown
Load the sheet
with the bottom
edge entering
the printer first.
Manual feeder
One‑sided
Facedown
Load the sheet
with the top edge
entering the
printer first.
Note: Check with the manufacturer or vendor to determine whether or not the preprinted letterhead is
acceptable for laser printers.
Paper and specialty media guide
42
Source
Printing
Printable
side
Paper
orientation
Manual feeder
Two‑sided
Faceup
Load the sheet
with the bottom
edge entering
the printer first.
Multipurpose feeder
One‑sided
Facedown
Load the sheet
with the top edge
entering the
printer first.
Multipurpose feeder
Two‑sided
Faceup
Load the sheet
with the bottom
edge entering
the printer first.
Note: Check with the manufacturer or vendor to determine whether or not the preprinted letterhead is
acceptable for laser printers.
Tips on using transparencies
Print a test page on the transparencies being considered for use before buying large quantities.
• From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the
transparencies loaded in the tray.
•
•
•
•
•
Print a test page on the transparencies being considered for use before buying large quantities.
Feed transparencies from the 250-sheet tray, manual feeder, or multipurpose feeder.
Use transparencies designed specifically for laser printers.
Avoid getting fingerprints on the transparencies to prevent print quality problems.
Before loading transparencies, flex, fan, and straighten the stacks to prevent sheets from sticking together.
Paper and specialty media guide
43
Tips on using envelopes
• From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the
envelopes loaded in the tray.
•
•
•
•
•
Print samples on the envelopes being considered for use before buying large quantities.
Use envelopes designed specifically for laser printers.
For best performance, use envelopes made from 90‑g/m2 (24‑lb) paper or 25% cotton.
Use only new envelopes from undamaged packages.
To optimize performance and minimize jams, do not use envelopes that:
–
–
–
–
–
–
–
–
–
Have excessive curl or twist.
Are stuck together or damaged in any way.
Have windows, holes, perforations, cutouts, or embossing.
Have metal clasps, string ties, or folding bars.
Have an interlocking design.
Have postage stamps attached.
Have any exposed adhesive when the flap is in the sealed or closed position.
Have bent corners.
Have rough, cockle, or laid finishes.
• Adjust the width guides to fit the width of the envelopes.
• Before loading the envelopes on the tray, flex and fan the envelopes to loosen them. Straighten the edges
on a level surface.
Note: A combination of high humidity (over 60%) and high printing temperature may wrinkle or seal
envelopes.
Tips on using labels
• From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the
labels loaded in the tray.
• Print samples on labels being considered for use before buying large quantities.
• For more information on label printing, characteristics, and design, see the Card Stock & Label Guide at
http://support.lexmark.com.
• Use labels designed specifically for laser printers.
• Do not use labels with slick backing material.
• Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting in a jam. Partial
sheets also contaminate the printer and the cartridge with adhesive, and could void the printer and toner
cartridge warranties.
• Do not use labels with exposed adhesive.
• Before loading labels on the tray, flex and fan labels to loosen them. Straighten the edges on a level surface.
Paper and specialty media guide
44
Tips on using card stock
Card stock is heavy, single‑ply specialty media. Many of its variable characteristics, such as moisture content,
thickness, and texture, can significantly affect print quality.
• From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the
card stock loaded in the tray.
• Print samples on the card stock being considered for use before buying large quantities.
• Specify the paper texture and weight from the tray settings to match the paper loaded in the tray.
• Preprinting, perforation, and creasing may significantly affect the print quality and cause jams or other paper
feed problems.
• Before loading the card stock on the tray, flex and fan the card stock to loosen them. Straighten the edges
on a level surface.
Paper guidelines
Select the correct paper or specialty media to reduce printing problems. For the best print quality, try a sample
of the paper or specialty media before buying large quantities.
Paper characteristics
The following paper characteristics affect print quality and reliability. Consider these characteristics when
evaluating new paper stock.
Weight
The printer trays can automatically feed paper weights up to 176‑g/m2 (47‑lb) bond grain long paper. The
multipurpose feeder can automatically feed paper weights up to 176‑g/m2 (47‑lb) bond grain long paper. Paper
lighter than 60 g/m2 (16 lb) might not be stiff enough to feed properly, causing jams. For best performance, use
75‑g/m2 (20‑lb) bond grain long paper. For paper smaller than 182 x 257 mm (7.2 x 10.1 inches), we recommend
90 g/m2 (24 lb) or heavier paper.
Note: Duplex printing is supported from 60–105‑g/m2 (16–28‑lb) bond grain long paper.
Curl
Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can
occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper
unwrapped in hot, humid, cold, or dry conditions, even in the trays, can contribute to paper curling prior to
printing and can cause feeding problems.
Smoothness
Paper smoothness directly affects print quality. If paper is too rough, then toner cannot fuse to it properly. If
paper is too smooth, then it can cause paper feeding or print quality issues. Always use paper between 100
and 300 Sheffield points; smoothness between 150 and 250 Sheffield points produces the best print quality.
Paper and specialty media guide
45
Moisture content
The amount of moisture in paper affects both print quality and the ability of the printer to feed the paper correctly.
Leave paper in its original wrapper until it is time to use it. This limits the exposure of paper to moisture changes
that can degrade its performance.
Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing.
Extend the time to several days if the storage or transportation environment is very different from the printer
environment. Thick paper may also require a longer conditioning period.
Grain direction
Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length
of the paper, or grain short, running the width of the paper.
For 60–90‑g/m2 (16–24‑lb) bond paper, grain long paper is recommended.
Fiber content
Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides
the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality.
Paper containing fibers such as cotton can negatively affect paper handling.
Unacceptable paper
The following paper types are not recommended for use with the printer:
• Chemically‑treated papers used to make copies without carbon paper, also known as carbonless papers,
carbonless copy paper (CCP), or no carbon required (NCR) paper
• Preprinted papers with chemicals that may contaminate the printer
• Preprinted papers that can be affected by the temperature in the printer fuser
• Preprinted papers that require a registration (the precise print location on the page) greater than ±2.4 mm
(±0.9 inch), such as optical character recognition (OCR) forms
In some cases, registration can be adjusted with a software application to successfully print on these forms:
•
•
•
•
•
Coated papers (erasable bond), synthetic papers, thermal papers
Rough‑edged, rough or heavily textured surface papers, or curled papers
Recycled papers that fail EN12281:2002 (European)
Paper weighing less than 60 g/m2 (16 lb)
Multiple‑part forms or documents
Selecting paper
Using the appropriate paper prevents jams and helps ensure trouble‑free printing.
To help avoid paper jams and poor print quality:
• Always use new, undamaged paper.
• Before loading paper, know the recommended printable side of the paper. This information is usually
indicated on the paper package.
• Do not use paper that has been cut or trimmed by hand.
Paper and specialty media guide
46
• Do not mix paper sizes, types, or weights in the same tray; mixing results in jams.
• Do not use coated papers unless they are specifically designed for electrophotographic printing.
Selecting preprinted forms and letterhead
Use these guidelines when selecting preprinted forms and letterhead:
• Use grain long for 60–90‑g/m2 (16–24‑lb) paper.
• Use only forms and letterhead printed using an offset lithographic or engraved printing process.
• Avoid paper with rough or heavily textured surfaces.
Use inks that are not affected by the resin in toner. Inks that are oxidation‑set or oil‑based generally meet these
requirements; latex inks might not.
When in doubt, contact your paper supplier.
Using recycled paper and other office papers
As an environmentally conscious company, Lexmark supports the use of recycled office paper produced
specifically for use in laser (electrophotographic) printers. In 1998, Lexmark presented to the US government
a study demonstrating that recycled paper produced by major mills in the US fed as well as non-recycled paper.
However, no blanket statement can be made that all recycled paper will feed well.
Lexmark consistently tests its printers with recycled paper (20–100% post-consumer waste) and a variety of
test paper from around the world, using chamber tests for different temperature and humidity conditions.
Lexmark has found no reason to discourage the use of today's recycled office papers, but generally the following
property guidelines apply to recycled paper.
• Low moisture content (4–5%)
• Suitable smoothness (100–200 Sheffield units, or 140–350 Bendtsen units, European)
Note: Some much smoother papers (such as premium 24 lb laser papers, 50–90 Sheffield units) and
much rougher papers (such as premium cotton papers, 200–300 Sheffield units) have been engineered
to work very well in laser printers, despite surface texture. Before using these types of paper, consult your
paper supplier.
• Suitable sheet-to-sheet coefficient of friction (0.4–0.6)
• Sufficient bending resistance in the direction of feed
Recycled paper, paper of lower weight (<60 g/m2 [16 lb bond]) and/or lower caliper (<3.8 mils [0.1 mm]), and
paper that is cut grain-short for portrait (or short-edge) fed printers may have lower bending resistance than is
required for reliable paper feeding. Before using these types of paper for laser (electrophotographic) printing,
consult your paper supplier. Remember that these are general guidelines only and that paper meeting these
guidelines may still cause paper feeding problems in any laser printer (for example, if the paper curls excessively
under normal printing conditions).
Storing paper
Use these paper storage guidelines to help avoid jams and uneven print quality:
• For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent.
Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative
humidity between 40 and 60 percent.
• Store paper in cartons, on a pallet or shelf, rather than on the floor.
Paper and specialty media guide
47
• Store individual packages on a flat surface.
• Do not store anything on top of individual paper packages.
• Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and
wrapper help keep the paper clean, dry, and flat.
Supported paper sizes, types, and weights
The following tables provide information on standard and optional paper sources and the sizes, types, and
weights of paper they support.
Note: For an unlisted paper size, select the closest larger listed size.
Supported paper sizes
Note: Your printer model may have a 650‑sheet duo tray, which consists of a 550‑sheet tray and an
integrated 100‑sheet multipurpose feeder. The integrated multipurpose feeder supports different paper
sizes, types, and weights.
Paper size and
dimension
Standard
250‑sheet tray
A4
Manual
feeder
650‑sheet duo tray
550‑sheet
tray
ADF
Multipurpose
feeder
1
1
1
1
2
1
Scanner
glass
Duplex
mode
210 x 297 mm
(8.3 x 11.7 in.)
A5
X
148 x 210 mm
(5.83 x 8.3 in.)
A6
X
X
1
X
X
105 x 148 mm
(4.1 x 5.8 in.)
JIS B5
1
1
1
1
1
1
X
182 x 257 mm
(7.2 x 10.1 in.)
Letter
216 x 279 mm
(8.5 x 11 in.)
1
The paper source supports paper size without size sensing.
2
Universal is supported in the standard 250‑sheet tray only if the paper size is from 148 x 215.9 mm (5.83 x 8.5 in.)
to 215.9 x 355.6 mm (8.5 x 14 in.).
3
Universal is supported in the multipurpose feeder and manual feeder only if the paper size is from 76.2 x 127 mm
(3 x 5 in.) to 215.9 x 359.9 mm (8.5 x 14.17 in.).
4
Universal is supported in duplex mode only if the width is from 210 mm (8.27 in.) to 215.9 mm (8.5 in.), and the
length is from 279.4 mm (11 in.) to 355.6 mm (14 in.).
Paper and specialty media guide
Paper size and
dimension
Standard
250‑sheet tray
Legal
48
Manual
feeder
650‑sheet duo tray
550‑sheet
tray
ADF
Multipurpose
feeder
Scanner
glass
Duplex
mode
X
1
1
1
1
1
1
1
1
1
X
1
1
1
X
216 x 356 mm
(8.5 x 14 in.)
Executive
X
184 x 267 mm
(7.3 x 10.5 in.)
Oficio (Mexico)
216 x 340 mm
(8.5 x 13.4 in.)
Folio
216 x 330 mm
(8.5 x 13 in.)
Statement
140 x 216 mm
(5.5 x 8.5 in.)
X
Universal
X
1,3
X
1
X
X
1,3
X
76 x 127 mm (3 x 5 in.)
to 216 x 356 mm
(8.5 x 14 in.)
Universal
1,2
1,2
X
X
4
148 x 210 mm
(5.8 x 8.3 in) to
216 x 356 mm
(8.5 x 14 in).
7 3/4 Envelope
(Monarch)
98 x 191 mm
(3.9 x 7.5 in.)
X
X
1
X
X
X
9 Envelope
X
X
1
X
X
X
X
X
1
X
X
X
98 x 225 mm
(3.9 x 8.9 in.)
10 Envelope
105 x 241 mm
(4.1 x 9.5 in.)
1
The paper source supports paper size without size sensing.
2
Universal is supported in the standard 250‑sheet tray only if the paper size is from 148 x 215.9 mm (5.83 x 8.5 in.)
to 215.9 x 355.6 mm (8.5 x 14 in.).
3
Universal is supported in the multipurpose feeder and manual feeder only if the paper size is from 76.2 x 127 mm
(3 x 5 in.) to 215.9 x 359.9 mm (8.5 x 14.17 in.).
4
Universal is supported in duplex mode only if the width is from 210 mm (8.27 in.) to 215.9 mm (8.5 in.), and the
length is from 279.4 mm (11 in.) to 355.6 mm (14 in.).
Paper and specialty media guide
Paper size and
dimension
DL Envelope
Standard
250‑sheet tray
49
Manual
feeder
650‑sheet duo tray
550‑sheet
tray
ADF
Scanner
glass
Duplex
mode
Multipurpose
feeder
X
X
1
X
X
X
X
X
1
X
X
X
X
X
1
X
X
X
X
X
1
X
X
X
110 x 220 mm
(4.3 x 8.7 in.)
C5 Envelope
162 x 229 mm
(6.4 x 9 in.)
B5 Envelope
176 x 250 mm
(6.9 x 9.8 in.)
Other Envelope
98 x 162 mm
(3.9 x 6.3 in.) up to
176 x 250 mm
(6.9 x 9.8 in.)
1
The paper source supports paper size without size sensing.
2
Universal is supported in the standard 250‑sheet tray only if the paper size is from 148 x 215.9 mm (5.83 x 8.5 in.)
to 215.9 x 355.6 mm (8.5 x 14 in.).
3 Universal is supported in the multipurpose feeder and manual feeder only if the paper size is from 76.2 x 127 mm
(3 x 5 in.) to 215.9 x 359.9 mm (8.5 x 14.17 in.).
4
Universal is supported in duplex mode only if the width is from 210 mm (8.27 in.) to 215.9 mm (8.5 in.), and the
length is from 279.4 mm (11 in.) to 355.6 mm (14 in.).
Supported paper types and weights
Notes:
• Your printer model may have a 650‑sheet duo tray, which consists of a 550‑sheet tray and an integrated
100‑sheet multipurpose feeder. The integrated multipurpose feeder supports different paper sizes,
types, and weights.
• Labels, transparencies, envelopes, and card stock always print at reduced speed.
Paper and specialty media guide
Paper type
250‑sheet
tray
50
Manual
feeder
650‑sheet duo tray
550‑sheet
tray
ADF
Scanner
glass
Duplex
mode
Multipurpos
e feeder
Paper
•
•
•
•
•
•
•
•
•
•
Plain
Recycled
Glossy
Bond
Letterhead
Preprinted
Colored
Light
Heavy
Rough/Cotto
n
• Custom
Type [x]
Card stock
X
X
Transparencies
Labels
X
X
• Paper
Envelope
X
X
X
Printing
51
Printing
Printing a document
Printing from a computer
Note: For labels, card stock, and envelopes, set the paper size and type in the printer before sending the
print job.
1 From the document that you are trying to print, open the Print dialog.
2 If necessary, adjust the settings.
3 Send the print job.
Printing in black and white
From the printer control panel, navigate to:
> Settings >
> Print Settings >
> Quality Menu >
> Print Mode >
> Black Only >
Adjusting toner darkness
Using the Embedded Web Server
1 Open a Web browser, and then type the IP address of the printer in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Print Settings > Quality Menu > Toner Darkness.
3 Adjust the toner darkness, and then click Submit.
Using the printer control panel
1 From the printer control panel, navigate to:
> Settings >
> Print Settings >
2 Adjust the toner darkness, and then press
> Quality Menu >
.
> Toner Darkness
Printing
52
Using Max Speed and Max Yield
Max Speed and Max Yield let you choose between a faster print speed and a higher toner yield. Max Yield is
the factory default setting.
• Max Speed—This lets you print in either black or color depending on the setting in the printer driver. The
printer prints in color unless Black Only is selected in the printer driver.
• Max Yield—This lets you switch from black to color based on the color content found on each page.
Note: Frequent color mode switching can result to slower printing if the content of the pages is mixed.
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Print Settings > Setup Menu.
3 From the Printer Usage list, select Max Speed or Max Yield.
4 Click Submit.
Using the printer control panel
1 From the printer control panel, navigate to:
> Settings >
> Settings >
> Print Settings >
2 Select Max Speed or Max Yield, and then press
> Setup Menu >
> Printer Usage >
.
Printing from a mobile device
Note: Make sure that the printer and mobile device share the same wireless network. For information on
configuring the wireless settings of your mobile device, see the documentation that came with the device.
Printing from a mobile device using Mopria Print Service
Mopria® Print Service is a mobile printing solution for mobile devices running on Android version 4.4 or later. It
allows you to print directly to any Mopria‑certified printer.
Note: Before printing, make sure that the Mopria Print Service is enabled.
1 From the home screen of your mobile device, launch a compatible application.
2 Tap Print, and then select the printer.
3 Send the print job.
Printing
53
Printing from a mobile device using Google Cloud Print
Google Cloud PrintTM is a mobile printing service that allows enabled applications on mobile devices to print
to any Google Cloud Print‑ready printer.
1 From the home screen of your mobile device, launch an enabled application.
2 Tap Print, and then select the printer.
3 Send the print job.
Printing from a mobile device using AirPrint
AirPrint is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint‑certified
printer.
Notes:
• This application is supported only in some Apple devices.
• This application is supported only in some printer models.
1 From the home screen of your mobile device, launch a compatible application.
2 Select an item to print, and then tap the share icon.
3 Tap Print, and then select a printer.
4 Print the document.
Printing from a mobile device using Lexmark Mobile Print
LexmarkTM Mobile Print allows you to send documents and images directly to a supported Lexmark printer.
1 Open the document, and then send or share the document to Lexmark Mobile Print.
Note: Some third‑party applications may not support the send or share feature. For more information, see
the documentation that came with the application.
2 Select a printer.
3 Print the document.
Printing confidential and other held jobs
Storing print jobs in the printer
1 From the printer control panel, navigate to:
> Settings >
> Security >
> Confidential Print > select the print job type
Printing
54
Print job type
Description
Max Invalid PIN
Limits the number of times an invalid PIN can be entered.
Note: When the limit is reached, the print jobs for that user name and
PIN are deleted.
Confidential Job Expiration
Lets you hold print jobs in the computer until you enter the PIN from the
printer control panel.
Note: The PIN is set from the computer. It must be four digits, using the
numbers 0–9.
Repeat Job Expiration
Lets you print and store print jobs in the printer memory for reprinting.
Verify Job Expiration
Lets you print one copy of a print job while the printer holds the remaining
copies. It allows you to examine if the first copy is satisfactory. The print
job is automatically deleted from the printer memory once all copies are
printed.
Reserve Job Expiration
Lets you store print jobs for printing at a later time. The print jobs are held
until deleted from the Held Jobs menu.
Notes:
• Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to
process additional held jobs.
• You can set the printer to store print jobs in the printer memory until you start the print job from the
printer control panel.
• All print jobs that can be initiated by the user at the printer are called held jobs.
2 Press
.
Printing held jobs
1 From the document that you are trying to print, open the Print dialog.
2 Select the printer, and then do either of the following:
• For Windows users, click Properties or Preferences, and then click Print and Hold.
• For Macintosh users, select Print and Hold.
3 Select the print job type.
4 If necessary, assign a user name.
5 Send the print job.
6 From the printer home screen, select Held Jobs.
7 Send the print job.
Modifying confidential print settings
1 Open a Web browser, and then type the printer IP address in the address field.
Printing
55
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Security > Confidential Print Setup.
3 Modify the settings:
• Set a maximum number of PIN entry attempts. When a user exceeds that number, all of the jobs for that
user are deleted.
• Set an expiration time for confidential print jobs. When a user has not printed the jobs within that time,
all of the jobs for that user are deleted.
4 Click Submit to save the modified settings.
Printing information pages
Printing a font sample list
1 From the printer control panel, navigate to:
> Settings >
> Reports >
> Print Fonts
2 Press the up or down arrow button to select the font setting.
3 Press
.
Note: The PPDS fonts appear only when the PPDS data stream is activated.
Canceling a print job
Canceling a print job from the printer control panel
1 From the printer control panel, press
.
2 When a list of print jobs appears, select the job to cancel, and then press
3 Press
to go back to the home screen.
Canceling a print job from the computer
1 Depending on the operating system, do either of the following:
• Open the printers folder, and then select your printer.
• From the System Preferences in the Apple menu, navigate to your printer.
2 Select the print job to cancel.
.
Copying
56
Copying
Scanner glass
A
B
C
Automatic document feeder (ADF)
Use the scanner glass for single-page documents, book pages,
small items (such as postcards or photos), transparencies, photo
Note: The ADF scans only one-side of the page. paper, or thin media (such as magazine clippings).
Use the ADF for multiple‑page documents.
Making copies
Making a quick copy
1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Notes:
• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as
magazine clippings) into the ADF tray. Place these items on the scanner glass.
• The ADF indicator light comes on when the paper is loaded properly.
2 If you are loading a document into the ADF tray, then adjust the paper guides.
Note: To avoid a cropped image, make sure the size of the original document and the size of the copy
paper are the same.
3 From the printer control panel, press
.
Copying using the ADF
1 Load an original document faceup, short edge first into the ADF tray.
Notes:
• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as
magazine clippings) into the ADF tray. Place these items on the scanner glass.
Copying
57
• The ADF indicator light comes on when the paper is loaded properly.
2 Adjust the paper guides.
3 From the printer control panel, use the keypad to enter the number of copies, and then press
.
Copying using the scanner glass
1 Place an original document facedown on the scanner glass in the upper left corner.
2 From the printer control panel, use the keypad to enter the number of copies, and then press
.
Note: If you want to scan another document, then place the next document on the scanner glass, press
the left or right arrow button to scroll to Scan the Next Page, and then press
3 Press the left or right arrow button to scroll to Finish the Job, and then press
.
.
Copying photos
1 Place a photo facedown on the scanner glass in the upper left corner.
2 From the printer control panel, navigate to:
> Copy >
> Content Type > Photo
3 From the Content Source menu, choose a setting that best describes the original photo your are copying,
and then press
.
Note: If you want to copy another photo, then place it on the scanner glass, press the left or right arrow
button to scroll to Scan the Next Page, and then press
.
4 Press the left or right arrow button to scroll to Finish the Job, and then press
.
Copying on specialty media
Copying on transparencies
1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Notes:
• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as
magazine clippings) into the ADF tray. Place these items on the scanner glass.
• The ADF indicator light comes on when the paper is loaded properly.
2 If you are loading a document into the ADF tray, then adjust the paper guides.
3 From the printer control panel, navigate to:
> Copy >
> Copy from > select the size of the original document
Copying
58
4 Navigate to:
Copy to >
> select the tray containing the transparencies >
> select the number of copies or enter
a number on the keypad >
5 If there are no trays that contain transparencies, then do the following:
a Navigate to:
Copy to >
> Manual Feeder >
> select the size of the transparencies >
b Load transparencies into the multipurpose feeder, and then press
> Transparency >
.
Note: If you want to copy another document, then place it on the scanner glass, press the left or right
arrow button to scroll to Scan the Next Page, and then press
.
6 Press the left or right arrow button to scroll to Finish the Job, and then press
.
Copying on letterhead
1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Notes:
• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as
magazine clippings) into the ADF tray. Place these items on the scanner glass.
• The ADF indicator light comes on when the paper is loaded properly.
2 If you are loading a document into the ADF tray, then adjust the paper guides.
3 From the printer control panel, navigate to:
> Copy >
> Copy from > select the size of the original document
4 Navigate to:
Copy to >
> select the tray containing the letterhead >
> select the number of copies or enter a
number on the keypad >
5 If there are no trays that contain letterhead, then do the following:
a Navigate to:
Copy to >
> Manual Feeder >
> select the size of the letterhead > Letterhead
b Place the letterhead faceup, top edge first into the multipurpose feeder, and then press
.
Note: If you want to copy another document, then place it on the scanner glass, press the left or right
arrow button to scroll to Scan the Next Page, and then press
.
6 Press the left or right arrow button to scroll to Finish the Job, and then press
.
Copying
59
Customizing copy settings
Copying to a different size
1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Notes:
• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as
magazine clippings) into the ADF tray. Place these items on the scanner glass.
• The ADF indicator light comes on when the paper is loaded properly.
2 If you are loading a document into the ADF tray, then adjust the paper guides.
3 From the printer control panel, navigate to:
> Copy >
> Copy from > select the size of the original document
4 Navigate to:
Copy to >
> select a new size for the copy > select the number of copies or enter a number on the
keypad >
Note: If you want to copy another document, then place it on the scanner glass, press the left or right
arrow button to scroll to Scan the Next Page, and then press
.
5 Press the left or right arrow button to scroll to Finish the Job, and then press
.
Making copies using paper from a selected tray
1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Notes:
• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as
magazine clippings) into the ADF tray. Place these items on the scanner glass.
• The ADF indicator light comes on when the paper is loaded properly.
2 If you are loading a document into the ADF tray, then adjust the paper guides.
3 From the printer control panel, navigate to:
> Copy >
> Copy from > select the size of the original document
4 Navigate to:
Copy to >
> select the tray containing the paper size and type you want to use >
of copies or enter a number on the keypad >
> select the number
Copying
60
5 If there are no trays that contain the paper size and type you want to use, then do the following:
a Navigate to:
Copy to >
> Manual Feeder >
> select the paper size >
> select the paper type >
b Load the size and type of paper into the multipurpose feeder, and then press
.
Note: If you want to copy another document, then place it on the scanner glass, press the left or right arrow
button to scroll to Scan the Next Page, and then press
.
6 Press the left or right arrow button to scroll to Finish the Job, and then press
.
Reducing or enlarging copies
Copies can be scaled from 25% to 400% of the original document size.
1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Notes:
• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as
magazine clippings) into the ADF tray. Place these items on the scanner glass.
• The ADF indicator light comes on when the paper is loaded properly.
2 If you are loading a document into the ADF tray, then adjust the paper guides.
3 From the printer control panel, navigate to:
> Copy >
> Scale > adjust the scale setting > select the number of copies or enter a number on the
keypad >
Note: If you want to copy another document, then place it on the scanner glass, press the left or right
arrow button to scroll to Scan the Next Page, and then press
.
4 Press the left or right arrow button to scroll to Finish the Job, and then press
.
Making a copy lighter or darker
1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass in
the upper left corner.
Notes:
• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as
magazine clippings) into the ADF tray. Place these items on the scanner glass.
• The ADF indicator light comes on when the paper is loaded properly.
2 If you are loading a document into the ADF tray, then adjust the paper guides.
Copying
61
3 From the printer control panel, navigate to:
> Copy >
> Darkness > adjust the darkness setting > select the number of copies or enter a number
on the keypad >
Note: If you want to copy another document, then place it on the scanner glass, press the left or right
arrow button to scroll to Scan the Next Page, and then press
.
4 Press the left or right arrow button to scroll to Finish the Job, and then press
.
Adjusting copy quality
1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Notes:
• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as
magazine clippings) into the ADF tray. Place these items on the scanner glass.
• The ADF indicator light comes on when the paper is loaded properly.
2 If you are loading a document into the ADF tray, then adjust the paper guides.
3 From the printer control panel, navigate to:
> Copy >
> Content Type > select the content type of the original document
4 Press the left or right arrow button to scroll to one of the following:
• Text—The content of the original document is mostly text or line art.
• Text/Photo—The original document is a mixture of text and graphics or photos.
• Photo—The original document is mostly a photo or an image.
• Graphics—The original document is mostly business‑type graphics, such as pie charts, bar charts, and
animations.
5 Press the up or down arrow button until Content Source appears, and then press the left or right arrow
button to scroll to one of the following:
•
•
•
•
•
•
•
•
Color Laser—The original document was printed using a color laser printer.
Inkjet—The original document was printed using an inkjet printer.
Magazine—The original document is from a magazine.
Press—The original document is from an offset press.
Black/White Laser—The original document was printed using a mono laser printer.
Photo/Film—The original document is a photo from a film.
Newspaper—The original document is from a newspaper.
Other—The original document was printed using an alternate or unknown printer.
Copying
62
6 Select the number of copies or enter a number on the keypad, and then press
.
Note: If you want to copy another document, then place it on the scanner glass, press the left or right
arrow button to scroll to Scan the Next Page, and then press
.
7 Press the left or right arrow button to scroll to Finish the Job, and then press
.
Collating copies
If you print multiple copies of a document, then you can choose to print each copy as a set (collated) or to print
the copies as groups of pages (not collated).
Collated
Not collated
To select a Collate setting:
1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Notes:
• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as
magazine clippings) into the ADF tray. Place these items on the scanner glass.
• The ADF indicator light comes on when the paper is loaded properly.
2 If you are loading a document into the ADF tray, then adjust the paper guides.
3 From the printer control panel, navigate to:
> Copy >
> Collate > select the collate setting you want > select the number of copies or enter a
number on the keypad >
Note: If you want to copy another document, then place it on the scanner glass, press the left or right
arrow button to scroll to Scan the Next Page, and then press
.
4 Press the left or right arrow button to scroll to Finish the Job, and then press
.
Placing separator sheets between copies
1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Notes:
• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as
magazine clippings) into the ADF tray. Place these items on the scanner glass.
• The ADF indicator light comes on when the paper is loaded properly.
2 If you are loading a document into the ADF tray, then adjust the paper guides.
Copying
63
3 From the printer control panel, navigate to:
> Copy >
> Separator Sheets
4 Select Between Copies, Between Jobs, Between Pages, or Off.
5 Select the number of copies or enter a number on the keypad, and then press
.
Note: If you want to copy another document, then place it on the scanner glass, press the left or right
arrow button to scroll to Scan the Next Page, and then press
.
6 Press the left or right arrow button to scroll to Finish the Job, and then press
.
Copying multiple pages onto a single sheet
To save paper, you can copy either two or four consecutive pages of a multiple‑page document onto a single
sheet of paper.
Notes:
• Make sure the paper size is set to letter, legal, A4, or JIS B5.
• The copy size must be set to 100%.
1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Notes:
• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as
magazine clippings) into the ADF tray. Place these items on the scanner glass.
• The ADF indicator light comes on when the paper is loaded properly.
2 If you are loading a document into the ADF tray, then adjust the paper guides.
3 From the printer control panel, navigate to:
> Copy >
> Paper Saver > select the setting that you want
4 Select Off, 2‑up Portrait, 2‑up Landscape, 4‑up Portrait, or 4‑up Landscape.
5 Select the number of copies or enter a number on the keypad, and then press
.
Note: If you want to copy another document, then place it on the scanner glass, press the left or right
arrow button to scroll to Scan the Next Page, and then press
.
6 Press the left or right arrow button to scroll to Finish the Job, and then press
.
Placing information on copies
Placing an overlay message on each page
1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Copying
64
Notes:
• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as
magazine clippings) into the ADF tray. Place these items on the scanner glass.
• The ADF indicator light comes on when the paper is loaded properly.
2 If you are loading a document into the ADF tray, then adjust the paper guides.
3 From the printer control panel, navigate to:
> Copy >
> Overlay > select an overlay message you want
4 Select Off, Confidential, Copy, Draft, Urgent, or Custom.
5 Select the number of copies or enter a number on the keypad, and then press
.
Note: If you want to copy another document, then place it on the scanner glass, press the left or right
arrow button to scroll to Scan the Next Page, and then press
.
6 Press the left or right arrow button to scroll to Finish the Job, and then press
.
Canceling a copy job
Canceling a copy job from the printer control panel
1 From the printer control panel, press
.
2 When a list of copy jobs appears, select the job to cancel, and then press
3 Press
.
to go back to the home screen.
Understanding the copying options
Copies
This option lets you set the number of copies to be printed.
Copy from
This option opens a screen where you can select the paper size of the original document.
• To scroll to the paper size that matches the original document, press the left or right arrow button, and then
press
.
• To copy an original document that contains mixed paper sizes with the same width, press the left or right
arrow button to scroll to Mixed Sizes, and then press
.
Copying
65
Copy to
This option lets you select the paper size and type on which your copies will be printed.
• To scroll to the paper size and type that matches the paper loaded in the tray or feeder, press the left or
right arrow button, and then press
.
• If the settings for “Copy from” and “Copy to” are different, then the printer automatically adjusts the Scale
setting to accommodate the difference.
• If the paper type or size you want to use is not loaded in one of the trays, then press the left or right arrow
button to scroll to Manual Feeder, press
multipurpose feeder.
, and then manually load the paper in the manual feeder or
• To match each copy to the paper size of the original document, set “Copy to” to Auto Size Match. If a matching
paper size is not in one of the trays, then Paper size not found appears and prompts to load a paper
in a tray, manual feeder, or multipurpose feeder.
Scale
This option lets you scale the document from 25% to 400% of the original document size. You can also set
automatic scaling.
• When copying to a different paper size, such as from legal‑size to letter‑size paper, set the “Copy from” and
“Copy to” paper sizes automatically to scale the scan image to fit the size of the paper onto which you are
copying.
• To decrease or increase the value by 1%, press the left or right arrow button on the printer control panel. To
make a continuous decrease or increase in value, press and hold the button for two or more seconds.
Darkness
This option lets you adjust how light or dark the copies are in relation to the original document.
Collate
This option keeps the pages of a print job stacked in sequence when printing multiple copies of the document.
Content Type
This option lets you set the original document type.
Select from the following content types:
• Graphics—The original document is mostly business‑type graphics, such as pie charts, bar charts, and
animations.
• Photo—The original document is mostly a photo or an image.
• Text—The content of the original document is mostly text or line art.
• Text/Photo—The original document is a mixture of text, graphics, and photos.
Content Source
This option lets you set the original document source.
Copying
66
Select from the following content sources:
•
•
•
•
•
•
•
•
Color Laser—The original document was printed using a color laser printer.
Black/White Laser—The original document was printed using a mono laser printer.
Inkjet—The original document was printed using an inkjet printer.
Photo/Film—The original document is a photo from a film.
Magazine—The original document is from a magazine.
Newspaper—The original document is from a newspaper.
Press—The original document was printed using a printing press.
Other—The original document was printed using an alternate or unknown printer.
Color
This option lets you set the output to either color or monochrome for the scanned image.
Overlay
This option lets you create a watermark (or message) that overlays the content of your copy. You can choose
from Confidential, Copy, Draft, Urgent, and Custom. You can type a custom message in the ”Enter the Custom
Text Overlay and press OK” field. The message will appear, faintly, in large print across each page.
Separator Sheets
This option lets you place a blank sheet of paper between copies, prints, pages, print jobs or copy jobs. The
separator sheets can be drawn from a tray that contains a type or color of paper that is different from the paper
your copies are printed on.
Paper Saver
This option lets you print two or more pages of an original document on the same page. Paper Saver is also
called N-up printing where N stands for the number of pages. For example, 2-up would print two pages of your
document on a single page, and 4-up would print four pages of your document on a single page.
E-mailing
67
E-mailing
Scanner glass
A
B
C
Automatic document feeder (ADF)
Use the scanner glass for single-page documents, book pages,
small items (such as postcards or photos), transparencies, photo
Note: The ADF scans only one-side of the page. paper, or thin media (such as magazine clippings).
Use the ADF for multiple‑page documents.
You can use the printer to e‑mail scanned documents to one or more recipients. You can type the e‑mail address
or use a shortcut number to send an e-mail from the printer.
Setting up the printer to e-mail
Setting up the e-mail function
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > E-mail/FTP Settings > E-mail Settings.
3 Enter the appropriate information, and then click Submit.
Configuring e‑mail settings
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
E-mailing
68
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > E-mail/FTP Settings > E-mail Settings.
3 Enter the appropriate information, and then click Submit.
Creating an e-mail shortcut
Creating an e-mail shortcut using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Manage Shortcuts > E-mail Shortcut Setup.
3 Type a name for the shortcut, and then enter the e-mail address.
Note: If you are entering multiple addresses, then separate each address with a comma (,).
4 Adjust the scan settings, if necessary.
5 Enter a shortcut number, and then click Add.
If you enter a number that is already in use, then you are prompted to select another number.
E-mailing a document
Sending an e‑mail using a shortcut number
1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Notes:
• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as
magazine clippings) into the ADF tray. Place these items on the scanner glass.
• The ADF indicator light comes on when the paper is loaded properly.
2 If you are loading a document into the ADF tray, then adjust the paper guides.
3 Press #, then enter the shortcut number using the keypad, and then press
4 Press
.
.
Sending an e‑mail using the printer control panel
1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
E-mailing
69
Notes:
• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as
magazine clippings) into the ADF tray. Place these items on the scanner glass.
• The ADF indicator light comes on when the paper is properly loaded.
2 If you are loading a document into the ADF tray, then adjust the paper guides.
3 From the printer control panel, press the up or down arrow button to scroll to Shortcuts, and then press
.
4 Press Email Shortcuts >
> select the name of the recipient >
Note: Shortcuts can be created only from the Embedded Web Server.
Canceling an e-mail
From the printer control panel, press
.
or
.
Scanning
70
Scanning
Scanning to an FTP address
Scanner glass
A
B
C
Automatic document feeder (ADF)
Use the ADF for multiple‑page documents.
Use the scanner glass for single-page documents, book pages,
Note: The ADF scans only one side of the page. small items (such as postcards or photos), transparencies, photo
paper, or thin media (such as magazine clippings).
The scanner lets you scan documents directly to a File Transfer Protocol (FTP) server. Only one FTP address
may be sent to the server at a time.
When an FTP destination has been configured by your system support person, the name of the destination
becomes available as a shortcut number, or it is listed as a profile under the Held Jobs icon. An FTP destination
could also be another PostScript printer.
Creating shortcuts
Instead of entering the entire FTP site address on the printer control panel each time you want to send a
document to an FTP server, you can create a permanent FTP destination and assign a shortcut number. There
are two methods for creating shortcut numbers: using the Embedded Web Server and using the printer control
panel.
Creating an FTP shortcut using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Navigate to:
Settings > Other Settings area > Manage Shortcuts > FTP Shortcut Setup
Scanning
71
3 Enter the appropriate information.
Note: A password may be required. If you do not have an ID and password, then contact your system
support person.
4 Enter a shortcut number.
If you enter a number that is already in use, then you are prompted to select another number.
5 Click Add.
Scanning to an FTP address
Scanning to an FTP address using a shortcut number
1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Notes:
• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as
magazine clippings) into the ADF tray. Place these items on the scanner glass.
• The ADF indicator light comes on when the paper is loaded properly.
2 If you are loading a document into the ADF tray, then adjust the paper guides.
3 From the printer control panel, press #, and then enter the FTP shortcut number.
4 Press
.
Scanning to an FTP address using the printer control panel
1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Notes:
• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as
magazine clippings) into the ADF tray. Place these items on the scanner glass.
• The ADF indicator light comes on when the paper is properly loaded.
2 If you are loading a document into the ADF tray, then adjust the paper guides.
3 From the printer control panel, press the up or down arrow button to scroll to Shortcuts, and then press
.
4 Press FTP Shortcuts >
> select the name of the recipient >
Note: Shortcuts can be created only from the Embedded Web Server.
or
.
Scanning
72
Scanning to a computer
Scanner glass
A
B
C
Automatic document feeder (ADF)
Use the ADF for multiple‑page documents.
Use the scanner glass for single pages, small items (such as
Note: The ADF scans only one-side of the page. postcards or photos), transparencies, photo paper, or thin media
(such as magazine clippings).
The scanner lets you scan documents directly to a computer. The computer does not have to be directly
connected to the printer for you to receive images when scanning. You can scan the document back to the
computer over the network by creating a scan profile on the computer and then downloading the profile to the
printer.
Scanning to a computer
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Scan Profile > Create Scan Profile.
3 Select your scan settings, and then click Next.
4 Select a location on your computer where you want to save the scanned output file.
5 Type a scan name.
The scan name is the name that appears in the Scan Profile list on the display.
6 Click Submit.
7 Review the instructions on the Scan Profile screen.
A shortcut number is automatically assigned when you click Submit. You can use this shortcut number when
you are ready to scan your documents.
a Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Scanning
73
Notes:
• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as
magazine clippings) into the ADF tray. Place these items on the scanner glass.
• The ADF indicator light turns on when the paper is loaded properly.
b If you are loading a document into the ADF tray, then adjust the paper guides.
c From the printer control panel, press #, and then type the shortcut number using the keypad, or press
the up or down arrow button to scroll to Held Jobs, and then press the up or down arrow button to scroll
to Profiles.
After entering the shortcut number, the scanner scans and sends the document to the directory or
program you specified. If you selected Profiles on the printer control panel, then locate your shortcut
on the list.
8 View the file from the computer.
The output file is saved in the location or launched in the program you specified.
Understanding the printer menus
74
Understanding the printer menus
Menus list
Supplies Menu
Paper Menu
Reports
Network/Ports
Cyan Cartridge
Default Source
Menu Settings Page
Active NIC
Magenta Cartridge
Paper Size/Type
Device Statistics
Yellow Cartridge
Black Cartridge
Substitute Size
Paper Texture
Network Setup Page
Network [x] Setup Page
Standard Network or
Network [x]
Waste Toner Bottle
Paper Weight
Shortcut List
Imaging Kit
Paper Loading
Copy Shortcuts
Maintenance Kit
Custom Types
E‑mail Shortcuts
Custom Scan Sizes
Universal Setup
FTP Shortcuts
Profiles List
Standard USB
SMTP Setup
Print Fonts
Print Directory
Print Demo
Asset Report
Event Log Summary
Security
Settings
Help
Option Card Menu
Confidential Print
General Settings
Print All Guides
Security Audit Log
Set Date and Time
Copy Settings
E‑mail Settings
Copy Guide
E‑mail Guide
[index of each installed
DLE]
FTP Settings
FTP Guide
Print Settings
Color Quality
Print Defects Guide
Information Guide
Supplies Guide
Understanding the printer menus
75
Supplies menu
Use
To
Cyan Cartridge
View the status of the toner cartridges, which can be any
of the following:
Early Warning
Low
Invalid
Near End of Life
Replace
Missing
Defective
OK
Unsupported
Magenta Cartridge
Yellow Cartridge
Black Cartridge
Waste Toner Bottle
Near Full
Replace
Missing
OK
View the status of the waste toner bottle.
Imaging Kit
OK
Replace Black Imaging Kit
Replace Color Imaging Kit
View the status of the imaging kit.
Maintenance Kit
OK
Replace
View the status of the maintenance kit.
Paper menu
Default Source menu
Use
To
Default Source
Tray [x]
MP Feeder
Manual Paper
Manual Envelope
Set a default paper source for all print jobs.
Notes:
• Tray 1 (standard tray) is the factory default setting.
• From the Paper menu, set Configure MP to “Cassette” for MP
Feeder to appear as a menu setting.
• If the same size and type of paper are in two trays and the paper
size and paper type settings match, then the trays are automatically
linked. When one tray is empty, the print job continues using the
linked tray.
Understanding the printer menus
76
Paper Size/Type menu
Use
To
Tray [x] Size
A4
A5
JIS‑B5
Letter
Legal
Executive
Oficio (Mexico)
Folio
Universal
Specify the paper size loaded in each tray.
Tray [x] Type
Plain Paper
Card Stock
Transparency
Recycled
Labels
Glossy
Bond
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]
Specify the type of paper loaded in each tray.
Notes:
• Letter is the U.S. factory default setting. A4 is the international
factory default setting.
• If two trays contain paper of the same size and type, and the trays
have the same settings, then the trays are automatically linked.
When one tray is empty, the print job continues using the linked
tray.
Notes:
• Plain Paper is the factory default setting for Tray 1. Custom Type [x]
is the factory default setting for all other trays.
• If available, a user‑defined name appears instead of Custom
Type [x].
• Use this menu to configure automatic tray linking.
• Transparency is supported only in the 250‑sheet tray.
Note: Only installed trays and feeders are listed in this menu.
Understanding the printer menus
77
Use
To
Multipurpose Feeder Size
A4
A5
A6
JIS B5
Letter
Legal
Executive
Oficio (Mexico)
Folio
Statement
Universal
7 3/4 Envelope
9 Envelope
10 Envelope
DL Envelope
C5 Envelope
B5 Envelope
Other Envelope
Specify the paper size loaded in the multipurpose feeder.
Multipurpose Feeder Type
Plain Paper
Card Stock
Transparency
Recycled
Glossy
Labels
Bond
Envelope
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]
Specify the paper type loaded in the multipurpose feeder.
Notes:
• Letter is the U.S. factory default setting. A4 is the international
factory default setting.
• The menu item applies only when the multipurpose feeder is
installed.
• The multipurpose feeder does not automatically detect paper size.
The paper size value must be set.
Note: Custom Type [x] is the factory default setting.
Note: Only installed trays and feeders are listed in this menu.
Understanding the printer menus
78
Use
To
Manual Paper Size
A4
A5
A6
JIS B5
Letter
Legal
Executive
Oficio (Mexico)
Folio
Statement
Universal
Specify the size of the paper being manually loaded.
Note: Letter is the U.S. factory default setting. A4 is the international
factory default setting.
Manual Paper Type
Plain Paper
Card Stock
Transparency
Recycled
Glossy
Labels
Bond
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]
Specify the paper type being manually loaded.
Manual Envelope Size
7 3/4 Envelope
9 Envelope
10 Envelope
DL Envelope
C5 Envelope
B5 Envelope
Other Envelope
Specify the envelope size being manually loaded.
Manual Envelope Type
Envelope
Custom Type [x]
Specify the envelope type being manually loaded.
Note: Plain Paper is the factory default setting.
Note: 10 Envelope is the U.S. factory default setting. DL Envelope is the
international factory default setting.
Note: Envelope is the factory default setting.
Note: Only installed trays and feeders are listed in this menu.
Understanding the printer menus
79
Substitute Size menu
Use
To
Substitute Size
Off
Statement/A5
Letter/A4
All Listed
Substitute a specified paper size if the requested paper size is not
available.
Notes:
• All Listed is the factory default setting. All available substitutions are
allowed.
• Off indicates that no size substitutions are allowed.
• Setting a size substitution lets the print job continue without Change
Paper appearing.
Paper Texture menu
Use
To
Plain Texture
Smooth
Normal
Rough
Specify the relative texture of the plain paper loaded.
Card Stock Texture
Smooth
Normal
Rough
Specify the relative texture of the card stock loaded.
Transparency Texture
Smooth
Normal
Rough
Specify the relative texture of the transparencies loaded.
Recycled Texture
Smooth
Normal
Rough
Specify the relative texture of the recycled paper loaded.
Glossy Texture
Smooth
Normal
Rough
Specify the relative texture of the glossy paper loaded.
Labels Texture
Smooth
Normal
Rough
Specify the relative texture of the labels loaded.
Bond Texture
Smooth
Normal
Rough
Specify the relative texture of the bond paper loaded.
Note: Normal is the factory default setting.
Notes:
• Normal is the factory default setting.
• The options appear only if card stock is supported.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Note: Rough is the factory default setting.
Understanding the printer menus
80
Use
To
Envelope Texture
Smooth
Normal
Rough
Specify the relative texture of the envelopes loaded.
Letterhead Texture
Smooth
Normal
Rough
Specify the relative texture of the letterhead loaded.
Preprinted Texture
Smooth
Normal
Rough
Specify the relative texture of the preprinted paper loaded.
Colored Texture
Smooth
Normal
Rough
Specify the relative texture of the colored paper loaded.
Light Texture
Smooth
Normal
Rough
Specify the relative texture of the light paper loaded.
Heavy Texture
Smooth
Normal
Rough
Specify the relative texture of the heavy paper loaded.
Rough/Cotton Texture
Rough
Specify the relative texture of the cotton paper loaded.
Custom [x] Texture
Smooth
Normal
Rough
Specify the relative texture of the custom paper loaded.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Notes:
• Normal is the factory default setting.
• The options appear only if custom type is supported.
Paper Weight menu
Use
To
Plain Weight
Light
Normal
Heavy
Specify the relative weight of the plain paper loaded.
Note: Normal is the factory default setting.
Understanding the printer menus
Use
To
Card Stock Weight
Light
Normal
Heavy
Specify the relative weight of the card stock loaded.
Transparency Weight
Light
Normal
Heavy
Specify the relative weight of the transparencies loaded.
Recycled Weight
Light
Normal
Heavy
Specify the relative weight of the recycled paper loaded.
Glossy Weight
Light
Normal
Heavy
Specify the relative weight of the glossy paper loaded.
Labels Weight
Light
Normal
Heavy
Specify the relative weight of the labels loaded.
Bond Weight
Light
Normal
Heavy
Specify the relative weight of the bond paper loaded.
Envelope Weight
Light
Normal
Heavy
Specify the relative weight of the envelope loaded.
Letterhead Weight
Light
Normal
Heavy
Specify the relative weight of the letterhead loaded.
Preprinted Weight
Light
Normal
Heavy
Specify the relative weight of the preprinted paper loaded.
Colored Weight
Light
Normal
Heavy
Specify the relative weight of the colored paper loaded.
Light Weight
Light
Specify that the relative weight of the paper loaded is light.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
81
Understanding the printer menus
82
Use
To
Heavy Weight
Heavy
Specify that the relative weight of the paper loaded is heavy.
Rough/Cotton Weight
Light
Normal
Heavy
Specify the relative weight of the rough or cotton paper loaded.
Custom [x] Weight
Light
Normal
Heavy
Note: Normal is the factory default setting.
Specify the relative weight of the custom paper loaded.
Notes:
• Normal is the factory default setting.
• The options appear only when the custom type is supported.
Paper Loading menu
Use
To
Recycled Loading
Duplex
Off
Determine and set two‑sided printing for all print jobs that specify
Recycled as the paper type.
Glossy Loading
Duplex
Off
Determine and set two‑sided printing for all print jobs that specify
Glossy as the paper type.
Bond Loading
Duplex
Off
Determine and set two‑sided printing for all print jobs that specify
Bond as the paper type.
Letterhead Loading
Duplex
Off
Determine and set two‑sided printing for all print jobs that specify
Letterhead as the paper type.
Preprinted Loading
Duplex
Off
Determine and set two‑sided printing for all print jobs that specify
Preprinted as the paper type.
Colored Loading
Duplex
Off
Determine and set two‑sided printing for all print jobs that specify
Colored as the paper type.
Light Loading
Duplex
Off
Determine and set two‑sided printing for all print jobs that specify
Light as the paper type.
Notes:
• Duplex sets the printer default to two‑sided printing for every print job unless one‑sided printing is selected
from Printing Preferences or the Print dialog.
• Off is the factory default setting for all the menus.
Understanding the printer menus
83
Use
To
Heavy Loading
Duplex
Off
Determine and set two‑sided printing for all print jobs that specify
Heavy as the paper type.
Custom [x] Loading
Duplex
Off
Determine and set two‑sided printing for all print jobs that specify
Custom [x] as the paper type.
Note: Custom [x] Loading is available only when the custom
type is supported.
Notes:
• Duplex sets the printer default to two‑sided printing for every print job unless one‑sided printing is selected
from Printing Preferences or the Print dialog.
• Off is the factory default setting for all the menus.
Custom Types menu
Use
To
Custom Type [x]
Paper
Card Stock
Transparency
Glossy
Rough/Cotton
Labels
Envelope
Associate a paper or specialty media type with a factory default Custom
Type [x] name or a user‑defined custom name created in the Embedded
Web Server or MarkVisionTM Professional.
Recycled
Paper
Card Stock
Transparency
Glossy
Rough/Cotton
Labels
Envelope
Specify a paper type when Recycled is selected.
Notes:
• Paper is the factory default setting for Custom Type [x].
• The custom media type must be supported in the selected tray or
feeder in order to print from that source.
Notes:
• Paper is the factory default setting.
• The Recycled paper type must be supported in the selected tray or
feeder in order to print from that source.
Understanding the printer menus
84
Custom Scan Sizes menu
Use
To
Custom Scan Size [x]
Scan Size Name
Width
Height
Orientation
2 scans per side
Off
On
Specify a custom scan size name, size, and page orientation.
Notes:
• 8.5 inches is the U.S. factory default setting for Width. 216 mm is the
international factory default setting for Width.
• 14 inches is the U.S. factory default setting for Height. 356 mm is the
international factory default setting for Height.
• Portrait is the factory default setting for Orientation.
• Off is the factory default setting for 2 scans per side.
Universal Setup menu
Use
To
Units of Measure
Inches
Millimeters
Identify the units of measure.
Portrait Width
3–8.5 inches
76–216 mm
Set the portrait width.
Notes:
• Inches is the US factory default setting.
• Millimeters is the international factory default setting.
Notes:
• If the width exceeds the maximum, then the printer uses the
maximum width allowed.
• 8.5 inches is the US factory default setting. You can increase
the width in 0.01‑inch increments.
• 216 mm is the international factory default setting. You can
increase the width in 1‑mm increments.
Portrait Height
3–14.17 inches
76–360 mm
Set the portrait height.
Notes:
• If the height exceeds the maximum, then the printer uses the
maximum height allowed.
• 14 inches is the US factory default setting. You can increase the
height in 0.01‑inch increments.
• 356 mm is the international factory default setting. You can
increase the height in 1‑mm increments.
Feed Direction
Short Edge
Long Edge
Specify the feed direction if the paper can be loaded in either
direction.
Notes:
• Short Edge is the factory default setting.
• Long Edge appears only when the longest edge is shorter than
the maximum width supported in the tray.
Understanding the printer menus
85
Reports menu
Reports menu
Use
To
Menu Settings Page
Print a report on the current printer menu settings. The report also contains
information about the status of the supplies and a list of hardware options
that are successfully installed.
Device Statistics
Print a report containing printer statistics, such as supply information and
number of printed pages.
Network Setup Page
Print a report containing information about the network settings of the
printer.
Note: This menu item appears only in printers connected to an Ethernet
network or printers connected to print servers.
Network [x] Setup Page
Print a report containing information about the network settings of the
printer.
Note: This menu item appears only in printers connected to a wireless
network or printers with a wireless network adapter installed.
Shortcut List
Print a report containing information about configured shortcuts.
E‑mail Shortcuts
Print a report containing information about e‑mail shortcuts.
FTP Shortcuts
Print a report containing information about FTP shortcuts.
Profiles List
Print a list of profiles stored in the printer.
Print Fonts
Print a report of all the fonts available for the printer language currently set
in the printer.
Asset Report
Print a report containing asset information, including the printer serial
number and model name. The report contains text and UPC bar codes that
can be scanned into an asset database.
Event Log Summary
Print a summary of logged events.
Network/Ports
Active NIC menu
Use
To
Active NIC
Allow the printer to connect to a network.
Auto
Notes:
[list of available network cards]
• Auto is the factory default setting.
• This menu item appears only if an optional network adapter is installed.
Understanding the printer menus
86
Standard Network or Network [x] menus
Note: Only active ports appear in this menu.
Use
To
Energy Efficient Ethernet
Enable
Disable
Set the printer Ethernet connection to a energy‑saving mode.
PCL SmartSwitch
On
Off
Set the printer to automatically switch to PCL emulation when a print job
requires it, regardless of the default printer language.
Note: Enable is the factory default setting.
Notes:
• On is the factory default setting.
• When Off is used, the printer does not examine incoming data. The
printer uses PostScript emulation if PS SmartSwitch is set to On. It uses
the default printer language specified in the Setup menu if PS
SmartSwitch is set to Off.
PS SmartSwitch
On
Off
Set the printer to automatically switch to PS emulation when a print job requires
it, regardless of the default printer language.
Notes:
• On is the factory default setting.
• When Off is used, the printer does not examine incoming data. The
printer uses PCL emulation if PCL SmartSwitch is set to On. It uses the
default printer language specified in the Setup menu if PCL SmartSwitch
is set to Off.
NPA Mode
Off
Auto
Set the printer to perform the special processing required for bidirectional
communication following the conventions defined by the NPA protocol.
Notes:
• Auto is the factory default setting.
• Changing this setting from the control panel, and then exiting the menus
causes the printer to restart. The menu selection is then updated.
Network Buffer
Set the size of the network input buffer.
Auto
Notes:
3KB to [maximum size allowed]
• Auto is the factory default setting.
• The value can be changed in 1‑KB increments.
• The maximum size allowed depends on the amount of memory in the
printer, the size of the other link buffers, and whether Resource Save is
set to On or Off.
• To increase the maximum size range for the Network Buffer, disable or
reduce the size of the parallel, serial, and USB buffers.
• Changing this setting from the control panel and then exiting the menus
causes the printer to restart. The menu selection is then updated.
Understanding the printer menus
87
Use
To
Mac Binary PS
On
Off
Auto
Set the printer to process Macintosh binary PostScript print jobs.
Standard Network Setup OR
Network [x] Setup
Reports
Network Card
TCP/IP
IPv6
Wireless
AppleTalk
Display and set the printer network settings.
Notes:
• Auto is the factory default setting.
• Off filters print jobs using the standard protocol.
• On processes raw binary PostScript print jobs.
Note: The Wireless menu appears only when the printer is connected to a
wireless network.
Reports menu
To access the menu, navigate to either of the following:
• Network/Ports > Standard Network > Standard Network Setup > Reports
• Network/Ports > Network [x] > Network [x] Setup > Reports
Use
To
Print Setup Page Print a report containing information about the network printer settings, such as the TCP/IP
address.
Network Card menu
To access the menu, navigate to either of the following:
• Network/Ports > Standard Network > Standard Network Setup > Network Card
• Network/Ports > Network [x] > Network [x] Setup > Network Card
Use
To
View Card Status
Connected
Disconnected
View the connection status of the wireless network adapter.
View Card Speed
View the speed of an active wireless network adapter.
Network Address
UAA
LAA
View the network addresses.
Understanding the printer menus
88
Use
To
Job Timeout
Set the amount of time it takes for a network print job to be canceled.
0, 10–225 seconds
Notes:
• “90 seconds” is the factory default setting.
• A setting value of 0 disables the timeout.
• If a value between 1 and 9 is selected, then Invalid appears on the
display, and the value is not saved.
Banner Page
Off
On
Allow the printer to print a banner page.
Note: Off is the factory default setting.
TCP/IP menu
To access the menu, navigate to either of the following:
• Network/Ports > Standard Network > Standard Network Setup > TCP/IP
• Network/Ports > Network [x] > Network [x] Setup > TCP/IP
Note: This menu is available only in network printers or printers attached to print servers.
Use
To
Set Hostname
Set the current TCP/IP host name.
Note: This can be changed only from the Embedded Web Server.
IP Address
View or change the current TCP/IP address.
Note: Manually setting the IP address sets the Enable DHCP and Enable Auto
IP settings to Off. It also sets Enable BOOTP and Enable RARP to Off on
systems that support BOOTP and RARP.
Netmask
View or change the current TCP/IP netmask.
Gateway
View or change the current TCP/IP gateway.
Enable DHCP
On
Off
Specify the DHCP address and parameter assignment.
Enable RARP
On
Off
Specify the RARP address assignment setting.
Note: On is the factory default setting.
Note: Off is the factory default setting.
Enable BOOTP
On
Off
Specify the BOOTP address assignment setting.
Enable AutoIP
Yes
No
Specify the Zero Configuration Networking setting.
Note: On is the factory default setting.
Note: Yes is the factory default setting.
Understanding the printer menus
89
Use
To
Enable FTP/TFTP
Yes
No
Enable the built-in FTP server, which lets you send files to the printer using File
Transfer Protocol.
Enable HTTP Server
Yes
No
Enable the built-in Web server (Embedded Web Server). When enabled, the
printer can be monitored and managed remotely using a Web browser.
WINS Server Address
View or change the current WINS server address.
Enable DDNS
Yes
No
View or change the current DDNS setting.
Enable mDNS
Yes
No
View or change the current mDNS setting.
DNS Server Address
View or change the current DNS server address.
Backup DNS Server Address
View or change the backup DNS server addresses.
Note: Yes is the factory default setting.
Note: Yes is the factory default setting.
Note: Yes is the factory default setting.
Note: Yes is the factory default setting.
Backup DNS Server Address 2
Backup DNS Server Address 3
Enable HTTPS
Yes
No
View or change the current HTTPS setting.
Note: Yes is the factory default setting.
IPv6 menu
To access the menu, navigate to any of the following:
• Network/Ports menu > Standard Network > Standard Network Setup > IPv6
• Network/Ports menu > Network [x] > Network [x] Setup > IPv6
Note: This menu is available only in network printers or printers that are attached to print servers.
Use
To
Enable IPv6
On
Off
Enable IPv6 in the printer.
Auto Configuration
On
Off
Specify whether or not the network adapter accepts the automatic
IPv6 address configuration entries provided by a router.
Set Hostname
Set the host name.
View Address
Note: These settings can be changed only from the Embedded
Web Server.
View Router Address
Note: On is the factory default setting.
Note: On is the factory default setting.
Understanding the printer menus
90
Use
To
Enable DHCPv6
On
Off
Enable DHCPv6 in the printer.
Note: On is the factory default setting.
Wireless menu
Note: This menu is available only in printers connected to a wireless network or printer models that have a
wireless network adapter.
To access the menu, navigate to:
Network/Ports > Network [x] > Network [x] Setup > Wireless
Use
To
Wi‑Fi Protected Setup
Start Push Button Method
Start PIN Method
Establish a wireless network and enable network security.
Notes:
• Start Push Button Method connects the printer to a wireless
network when buttons on both the printer and the access point
(wireless router) are pressed within a given period of time.
• Start PIN Method connects the printer to a wireless network
when a PIN on the printer is entered into the wireless settings
of the access point.
Enable/Disable WPS Auto‑detection
Enable
Disable
Automatically detect the connection method that an access point
with WPS uses—Start Push Button Method or Start PIN Method.
Network Mode
Specify the network mode.
BSS Type
Infrastructure
Ad hoc
Notes:
Note: Disable is the factory default setting.
• Infrastructure is the factory default setting. This lets the printer
access a network using an access point.
• Ad hoc configures wireless connection directly between the
printer and a computer.
Compatibility
802.11b/g
802.11b/g/n
Specify the wireless standard for the wireless network.
Choose Network
Select an available network for the printer to use.
View Signal Quality
View the quality of the wireless connection.
View Security Mode
View the encryption method for the wireless network.
Note: 802.11b/g/n is the factory default setting.
AppleTalk menu
To access the menu, navigate to either of the following:
• Network/Ports > Standard Network > Standard Network Setup > AppleTalk
• Network/Ports > Network [x] > Network [x] Setup > AppleTalk
Understanding the printer menus
91
Use
To
Activate
Yes
No
Enable or disable AppleTalk support.
Note: No is the factory default setting.
View Name
Show the assigned AppleTalk name.
Note: The AppleTalk name can be changed only from the Embedded
Web Server.
View Address
Show the assigned AppleTalk address.
Note: The AppleTalk address can be changed only from the Embedded
Web Server.
Set Zone
[list of zones available on the
network]
Provide a list of AppleTalk zones available on the network.
Note: The default zone for the network is the factory default setting.
Standard USB menu
Use
To
PCL SmartSwitch
On
Off
Set the printer to automatically switch to PCL emulation when a print job
received through a USB port requires it, regardless of the default printer
language.
Notes:
• On is the factory default setting.
• When set to Off, the printer does not examine incoming data. The printer
uses PostScript emulation if the PS SmartSwitch is set to On. It uses the
default printer language specified in the Setup menu if the PS
SmartSwitch is set to Off.
PS SmartSwitch
On
Off
Set the printer to automatically switch to PS emulation when a print job received
through a USB port requires it, regardless of the default printer language.
Notes:
• On is the factory default setting.
• When set to Off, the printer does not examine incoming data. The printer
uses PCL emulation if the PCL SmartSwitch is set to On. It uses the
default printer language specified in the Setup menu if the PCL
SmartSwitch is set to Off.
NPA Mode
On
Off
Auto
Set the printer to perform the special processing required for bidirectional
communication following the conventions defined by the NPA protocol.
Notes:
• Auto is the factory default setting. Auto sets the printer to examine data,
determine the format, and then process it appropriately.
• The printer automatically restarts when changing the setting from the
printer control panel. The menu selection is then updated.
Understanding the printer menus
Use
92
To
USB Buffer
Set the size of the USB input buffer.
Disabled
Notes:
Auto
• Auto is the factory default setting.
3K to [maximum size allowed]
• Disabled turns off job buffering.
• The USB buffer size value can be changed in 1-KB increments.
• The maximum size allowed depends on the amount of memory in the
printer, the size of the other link buffers, and whether Resource Save is
set to On or Off.
• To increase the maximum size range for USB Buffer, disable or reduce
the size of the parallel, serial, and network buffers.
• The printer automatically restarts when the setting is changed from the
printer control panel. The menu selection is then updated.
Mac Binary PS
On
Off
Auto
Set the printer to process Macintosh binary PostScript print jobs.
ENA Address
yyy.yyy.yyy.yyy
Set the network address information for an external print server.
ENA Netmask
yyy.yyy.yyy.yyy
Set the netmask information for an external print server.
ENA Gateway
yyy.yyy.yyy.yyy
Set the gateway information for an external print server.
Notes:
• Auto is the factory default setting.
• On processes raw binary PostScript print jobs.
• Off filters print jobs using the standard protocol.
Note: This menu is available only when the printer is attached to an external
print server through the USB port.
Note: This menu is available only when the printer is attached to an external
print server through the USB port.
Note: This menu is available only when the printer is attached to an external
print server through the USB port.
SMTP Setup menu
Use
To
Primary SMTP Gateway
Specify SMTP server gateway and port information.
Primary SMTP Gateway Port
Note: 25 is the default SMTP gateway port.
Secondary SMTP Gateway
Secondary SMTP Gateway Port
SMTP Timeout
5–30
Specify the amount of time in seconds before the server stops trying
to send an e‑mail.
Note: 30 seconds is the factory default setting.
Reply Address
Specify a reply address of up to 128 characters in the e-mail sent by
the printer.
Understanding the printer menus
93
Use
To
Use SSL
Disabled
Negotiate
Required
Set the printer to use SSL for increased security when connecting to
the SMTP server.
Notes:
• Disabled is the factory default setting.
• When the Negotiate setting is used, the SMTP server
determines if SSL will be used.
SMTP Server Authentication
No authentication required
Login/Plain
CRAM‑MD5
Digest‑MD5
NTLM
Kerberos 5
Specify the type of user authentication required for scan to e‑mail
privileges.
Device‑Initiated E‑mail
None
Use Device SMTP Credentials
Specify what credentials will be used when communicating to the
SMTP server.
Device Userid
Note: “No authentication required” is the factory default setting.
Notes:
• None is the factory default setting for Device‑Initiated E‑mail.
• Device Userid and Device Password are used to log in to the
Device Password
SMTP server when Use Device SMTP Credentials is selected.
Security menu
Confidential Print menu
Use
To
Confidential Job Expiration Set a limit on how long the printer stores confidential print jobs in the printer memory.
Off
Notes:
1 hour
• If the Confidential Job Expiration setting is changed while confidential print jobs
4 hours
reside in the printer memory, then the expiration time for those print jobs does
24 hours
not change to the new default value.
1 week
• If the printer is turned off, then all confidential jobs held in the printer memory
are deleted.
Repeat Job Expiration
Off
1 hour
4 hours
24 hours
1 week
Set a limit on how long the printer stores print jobs.
Note: Off is the factory default setting.
Understanding the printer menus
94
Use
To
Verify Job Expiration
Off
1 hour
4 hours
24 hours
1 week
Set a limit on how long the printer stores print jobs needing verification.
Reserve Job Expiration
Off
1 hour
4 hours
24 hours
1 week
Set a limit on how long the printer stores print jobs for printing at a later time.
Note: Off is the factory default setting.
Security Audit Log menu
Use
To
Export Log
Let an authorized user export the security audit log.
Note: The log can be downloaded from the Embedded Web Server and
saved on a computer.
Delete Log
Yes
No
Specify whether audit logs are deleted.
Configure Log
Enable Audit
Yes
No
Enable Remote Syslog
No
Yes
Remote Syslog Facility
0–23
Severity of events to log
0–7
Specify how audit logs are configured.
Note: Yes is the factory default setting.
Notes:
• Enable Audit determines if events are recorded in the secure audit log
and remote syslog. No is the factory default setting.
• Enable Remote Syslog determines if logs are sent to a remote server. No
is the factory default setting.
• Remote Syslog Facility determines the value used to send logs to the
remote syslog server. 4 is the factory default setting.
• If the security audit log is activated, then the severity value of each event
is recorded. 4 is the factory default setting.
Set Date and Time menu
Use
To
Current Date and Time
View the current date and time settings for the printer.
Understanding the printer menus
95
Use
To
Manually Set Date and Time
[input date/time]
Enter the date and time.
Notes:
• Manually setting the date and time sets Enable NTP to No.
• The wizard lets you set the date and time in YYYY‑MM‑DD‑HH:MM
format.
Time Zone
[list of time zones]
Select the time zone.
Automatically observe DST
On
Off
Set the printer to use the applicable daylight saving time (DST) start and end
times associated with the printer Time Zone setting.
Enable NTP
On
Off
Enable Network Time Protocol, which synchronizes the clocks of devices on a
network.
Note: GMT is the factory default settings.
Note: On is the factory default setting.
Notes:
• On is the factory default setting.
• This setting is turned off if you manually set the date and time.
Understanding the printer menus
96
Settings menu
General Settings menu
Use
To
Display Language
English
Francais
Deutsch
Italiano
Espanol
Dansk
Norsk
Nederlands
Svenska
Portugues
Suomi
Russian
Polski
Greek
Magyar
Turkce
Cesky
Simplified Chinese
Traditional Chinese
Korean
Japanese
Set the language of the text appearing on the display.
Show Supply Estimates
Show estimates
Do not show estimates
View the estimates of the supplies on the control panel,
Embedded Web Server, menu settings, and device statistics
reports.
Note: Not all languages are available for all models. You may
need to install a special hardware for some languages.
Note: Show estimates is the factory default setting.
Eco-Mode
Off
Energy
Energy/Paper
Paper
Minimize the use of energy, paper, or specialty media.
ADF Loaded Beep
Enabled
Disabled
Specify whether the ADF sounds a beep when paper is loaded.
Quiet Mode
Off
On
Minimize the printer noise.
Notes:
• Off is the factory default setting.
• When setting Eco‑Mode to Energy or Paper,
performance may be affected, but print quality is not.
Note: Enabled is the factory default setting.
Note: Off is the factory default setting.
Understanding the printer menus
97
Use
To
Run Initial Setup
Yes
No
Run the setup wizard.
Paper Sizes
US
Metric
Specify the unit of measurement for paper sizes.
Notes:
• US is the factory default setting.
• The initial setting is determined by your country or
region selection in the initial setup wizard.
Scan to PC Port Range
[port range]
Specify a valid port range for printers behind a port blocking
firewall.
Note: 9751:12000 is the factory default setting.
Home screen customization
Change Language
Copy
E‑mail Shortcuts
FTP Shortcuts
Search Held Jobs
Held Jobs
Bookmarks
Jobs by User
Change the icons that appear on the home screen.
One Page Copy
Off
On
Set copies from the scanner glass to only one page at a time.
Allow Background Removal
On
Off
Specify whether image background removal is allowed.
Allow Custom Job Scans
On
Off
Scan multiple jobs to one file.
Scanner Jam Recovery
Job Level
Page Level
Specify how a scanned job should be reloaded if a paper jam
occurs in the ADF.
Alarms
Alarm Control
Cartridge Alarm
Set an alarm when the printer requires user intervention.
For each icon, select from the following options:
Display
Do Not display
Note: Off is the factory default setting.
Note: On is the factory default setting.
Note: On is the factory default setting. If On is selected, then
Allow Custom Job Scans can be enabled for specific jobs.
Note: Job level is the factory default setting.
For each alarm type, select from the following options:
Off
Single
Continuous
Notes:
• Single is the factory default setting. This sounds three
quick beeps.
• Continuous repeats three beeps every 10 seconds.
Understanding the printer menus
98
Use
To
Timeouts
Sleep Mode
Disabled
1–60
Set the amount of time in minutes the printer waits after a job
is printed before it goes into a reduced power state.
Notes:
• 20 is the factory default setting.
• Lower settings conserve more energy, but may require
longer warm‑up times.
• Select the lowest setting if the printer shares an
electrical circuit with room lighting or you notice lights
flickering in the room.
• Select a high setting if the printer is in constant use.
Under most circumstances, this keeps the printer ready
to print with minimum warm‑up time.
• Disabled appears only if Energy Conserve is set to Off.
Timeouts
Print with Display Off
Allow printing with display off
Display on when printing
Print a job with the display turned off.
Timeouts
Hibernate Timeout
Disabled
20 minutes
1–3 hours
6 hours
1–3 days
1–2 weeks
1 month
Set the amount of time the printer waits before it enters
Hibernate mode.
Hibernate Timeout on Connection
Hibernate
Do Not Hibernate
Set the printer to Hibernate mode even if there is an active
Ethernet connection.
Timeouts
Screen Timeout
15–300
Set the amount of time in seconds before returning the control
panel to a Ready state.
Timeouts
Print Timeout
Disabled
1–255
Set the amount of time in seconds the printer waits to receive
an end-of-job message before canceling the rest of the job.
Note: Display on when printing is the factory default setting.
Note: 3 days is the factory default setting.
Note: Do Not Hibernate is the factory default setting.
Note: 30 is the factory default setting.
Notes:
• 90 is the factory default setting.
• When the timer expires, any partially printed page still in
the printer is printed, and then the printer checks to see
if any new print jobs are waiting.
• Print Timeout is available only when using PCL
emulation.
Understanding the printer menus
99
Use
To
Timeouts
Wait Timeout
Disabled
15–65535
Set the amount of time in seconds the printer waits for
additional data before canceling a print job.
Notes:
• 40 is the factory default setting.
• Wait Timeout is available only when the printer is using
PostScript emulation.
Error Recovery
Auto Reboot
Reboot when idle
Reboot always
Reboot never
Set the printer to restart when an error occurs.
Error Recovery
Max Auto Reboots
1–20
Determine the number of automatic reboots the printer can
perform.
Note: Reboot always is the factory default setting.
Notes:
• 2 is the factory default setting.
• If the printer reaches the maximum number of reboots
within a certain amount of time, the printer does not
continue to reboot, and the error message appears on
the display.
Print Recovery
Auto Continue
Disabled
5–255
Let the printer automatically continue printing from certain
offline situations when these are not resolved within the
specified time period.
Print Recovery
Jam Recovery
On
Off
Auto
Specify whether the printer reprints jammed pages.
Note: Disabled is the factory default setting.
Notes:
• Auto is the factory default setting. The printer reprints
jammed pages unless the memory required to hold the
pages is needed for other printer tasks.
• On sets the printer to always reprint jammed pages.
• Off sets the printer to never reprint jammed pages.
Print Recovery
Page Protect
Off
On
Successfully print a page that may not have printed otherwise.
Notes:
• Off is the factory default setting. This prints a partial
page when there is not enough memory to print the
whole page.
• On sets the printer to print the entire page.
Press Sleep Button
Do Nothing
Sleep
Hibernate
Determine how the printer, while in idle state, reacts to a short
press of the Sleep button.
Note: Sleep is the factory default setting.
Understanding the printer menus
100
Use
To
Press and Hold Sleep Button
Do Nothing
Sleep
Hibernate
Determine how the printer, while in idle state, reacts to a long
press of the Sleep button.
Factory Defaults
Do Not Restore
Restore Now
Use the printer factory default settings.
Note: Do Nothing is the factory default setting.
Notes:
• Do Not Restore is the factory default setting.
• Restore Now sets all printer settings to the factory
default settings except for the Network/Ports menu
settings. All downloads stored in the RAM are deleted.
Downloads stored in the flash memory or on a hard disk
are not affected.
Select a custom home message that appears as an alternating
display of the printer status.
Custom Home Message
Off
IP Address
Hostname
Contact Name
Location
Zero Configuration Name
Custom Text [x]
Copy Settings menu
Use
To
Content Type
Text
Graphics
Text/Photo
Photo
Specify the content of the original document.
Content Source
Black/White Laser
Color Laser
Inkjet
Photo/Film
Magazine
Newspaper
Press
Other
Specify how the original document is produced.
Color
On
Off
Specify whether copies are printed in color.
Note: Text/Photo is the factory default setting.
Note: Color Laser is the factory default setting.
Note: On is the factory default setting.
Understanding the printer menus
101
Use
To
Allow color copies
On
Off
Enable color in copies.
Sides (Duplex)
1 sided to 1 sided
1 sided to 2 sided
2 sided to 1 sided
2 sided to 2 sided
Specify whether an original document is two‑sided (duplex) or one‑sided, and
then specify whether the copy should be two‑sided or one‑sided.
Notes:
• On is the factory default setting.
• Setting this to Off will hide all color‑specific menus.
• This setting overrides the Color setting.
Notes:
• 1 sided to 1 sided—The original document has print on one side, and the
copy will also have print on one side.
• 1 sided to 2 sided—The original document has print on one side, while
the copy will have print on both sides.
• 2 sided to 1 sided—The original document has print on both sides, while
the copy will have print on just one side.
• 2 sided to 2 sided—The original document has print on both sides, and
the copy will also have print on both sides.
Paper Saver
Off
2‑up Portrait
4‑up Portrait
2‑up Landscape
4‑up Landscape
Allow copying of two or four sheets of a document on one page.
Print Page Borders
On
Off
Allow page borders in printed copies.
Collate
(1,1,1) (2,2,2)
(1,2,3) (1,2,3)
Keep the pages of a print job stacked in sequence when printing multiple copies.
Note: Off is the factory default setting.
Note: Off is the factory default setting.
Note: “(1,2,3) (1,2,3)” is the factory default setting.
Understanding the printer menus
102
Use
To
Original Size
Letter
Legal
Executive
Folio
Statement
Oficio (Mexico)
Universal
Mixed Sizes
A4
A5
A6
JIS B5
Custom Scan Size [x]
Book Original
Business Card
3 x 5 in.
4 x 6 in.
ID Card
Specify the paper size of the original document.
Copy To Source
Tray [x]
MP Feeder
Manual Feeder
Specify the paper source for copy jobs.
Transparency Separators
On
Off
Place a sheet of paper between transparencies.
Separator Sheets
Off
Between Copies
Between Jobs
Between Pages
Place a sheet of paper between pages, copies, or jobs.
Separator Sheet Source
Tray [x]
MP Feeder
Specify the paper source for the separator sheet.
Darkness
1–9
Specify the level of darkness for the copy job.
Number of Copies
1–999
Specify the number of copies for the copy job.
Notes:
• Letter is the U.S. factory default setting. A4 is the international factory
default setting.
• Legal, Folio, and Oficio (Mexico) paper sizes are supported only in the
ADF.
Note: Tray 1 is the factory default setting.
Note: On is the factory default setting.
Note: Off is the factory default setting.
Note: Tray 1 is the factory default setting.
Note: 5 is the factory default setting.
Note: 1 is the factory default setting.
Understanding the printer menus
103
Use
To
Overlay
Confidential
Copy
Draft
Urgent
Custom
Off
Specify the overlay text printed on each page of the copy job.
Allow priority copies
On
Off
Allow interruption of a print job to copy a page or document.
Note: Off is the factory default setting.
Note: On is the factory default setting.
Background Removal
‑4 to 4
Adjust the amount of background visible on a copy.
Auto Center
Off
On
Automatically center the content on the page.
Color Dropout
Color Dropout
None
Red
Green
Blue
Default Red Threshold
0–255
Default Green Threshold
0–255
Default Blue Threshold
0–255
Specify which color to drop during scanning and to adjust the dropout setting
for each color threshold.
Contrast
0–5
Best for content
Specify the contrast used for the copy job.
Mirror Image
Off
On
Create a mirror image of the original document.
Negative Image
Off
On
Create a negative image of the original document.
Shadow Detail
‑4 to 4
Adjust the amount of shadow detail visible on a copy.
Scan edge to edge
Off
On
Allow edge-to-edge scanning of the original document.
Note: 0 is the factory default setting.
Note: Off is the factory default setting.
Notes:
• None is the factory default setting for Color Dropout.
• 128 is the factory default setting for each color threshold.
Note: “Best for content” is the factory default setting.
Note: Off is the factory default setting.
Note: Off is the factory default setting.
Note: 0 is the factory default setting.
Note: Off is the factory default setting.
Understanding the printer menus
104
Use
To
Sharpness
1–5
Adjust the amount of sharpness of a copy.
Temperature
‑4 to 4
Enable the user to specify “warm” or “cool” outputs.
Note: 3 is the factory default setting.
Note: "Cool” values generate a bluer output than the default, while “warm”
values generate a redder output than the default.
E‑mail Settings menu
Use
To
E‑mail Server Setup
Send me a copy
Never appears
On by default
Off by default
Always On
Send a copy of the e-mail to the sender.
E‑mail Server Setup
Max E‑mail size
0–65535 KB
Specify the maximum e-mail size.
Format
PDF (.pdf)
TIFF (.tif)
JPEG (.jpg)
XPS (.xps)
Specify the file format.
PDF Settings
PDF Version
1.2–1.7
A–1a
Secure PDF
Off
On
Configure the PDF settings.
Content Type
Text
Graphics
Text/Photo
Photo
Specify the content of the original document.
Note: Never appears is the factory default setting.
Note: E-mails greater than the specified maximum size are not sent.
Note: PDF (.pdf) is the factory default setting.
Notes:
• 1.5 is the factory default setting for PDF Version.
• Off is the factory default setting for Secure PDF. Secure PDF requires you
to enter your password twice.
Note: Text/Photo is the factory default setting.
Understanding the printer menus
105
Use
To
Content Source
Black/White Laser
Color Laser
Inkjet
Photo/Film
Magazine
Newspaper
Press
Other
Specify how the original document was produced.
Color
Off
On
Specify whether the printer captures and transmits content in color.
Resolution
75 dpi
150 dpi
200 dpi
300 dpi
400 dpi
600 dpi
Specify the resolution of the scan in dots per inch.
Darkness
1–9
Lighten or darken the output.
Orientation
Portrait
Landscape
Specify the orientation of the scanned image.
Original Size
Letter
Legal
Executive
Folio
Statement
Oficio (Mexico)
Universal
Mixed Sizes
A4
A5
A6
JIS B5
Custom Scan Size [x]
Book Original
Business Card
3 x 5 in.
4 x 6 in.
Specify the size of the original document.
Note: Color Laser is the factory default setting.
Note: On is the factory default setting.
Note: 150 dpi is the factory default setting.
Note: 5 is the factory default setting.
Note: Portrait is the factory default setting.
Notes:
• Letter is the U.S. factory default setting. A4 is the international factory
default setting.
• Legal, Folio, and Oficio (Mexico) paper sizes are supported only in the
ADF.
Understanding the printer menus
106
Use
To
Sides (Duplex)
Off
Long edge
Short edge
Specify the orientation of the original documents loaded in the ADF for twosided scanning.
JPEG Quality
Best for content
5–90
Set the quality of a JPEG photo image in relation to file size and quality of the
image.
Note: Off is the factory default setting.
Notes:
• Best for content is the factory default setting.
• 5 reduces the file size and quality of the image.
• 90 provides the best image quality, but the file size is very large.
Text Default
5–90
Set the quality of a text image in relation to file size and quality of the image.
Text/Photo Default
5–90
Set the quality of a text or photo image in relation to file size and the quality of
the image.
Note: 75 is the factory default setting.
Note: 75 is the factory default setting.
Photo Default
5–90
Set the quality of a photo image in relation to file size and the quality of the
image.
Note: 50 is the factory default setting.
E‑mail images sent as
Attachment
Web Link
Specify how the images are sent.
Use Multi‑Page TIFF
On
Off
Provide a choice between single-page TIFF files and multiple‑page TIFF files.
For a multiple-page scan‑to‑e-mail job, either one TIFF file is created containing
all the pages, or multiple TIFF files are created with one file for each page of
the job.
Note: Attachment is the factory default setting.
Note: On is the factory default setting.
Transmission Log
Print log
Do not print log
Print only for error
Specify whether to print the transmission log.
Log Paper Source
Tray [x]
MP Feeder
Specify the paper source for printing e-mail logs.
E‑mail Bit Depth
1 bit
8 bit
Enable the Text/Photo mode to produce smaller file sizes by using 1‑bit images
when Color is set to Off.
Allow Save as Shortcut
On
Off
Save e-mail addresses as shortcuts.
Note: Print log is the factory default setting.
Note: Tray 1 is the factory default setting.
Note: 8 bit is the factory default setting.
Notes:
• On is the factory default setting.
• When set to Off, the “Save as Shortcut” button does not appear on the email destination screen.
Understanding the printer menus
107
Use
To
Background Removal
‑4 to 4
Adjust the amount of background visible on a scanned image.
Color Dropout
Color Dropout
None
Red
Green
Blue
Default Red Threshold
0–255
Default Green Threshold
0–255
Default Blue Threshold
0–255
Specify which color to drop and to adjust the dropout setting for each color
threshold.
Contrast
0–5
Best for content
Specify the contrast of the output.
Mirror Image
Off
On
Create a mirror image of the original document.
Negative Image
Off
On
Create a negative image of the original document.
Shadow Detail
‑4 to 4
Adjust the amount of shadow detail visible on a scanned image.
Scan edge to edge
Off
On
Specify whether the original document is scanned edge-to-edge.
Sharpness
1–5
Adjust the amount of sharpness on a scanned image.
Temperature
‑4 to 4
Specify warm or cool outputs. Cool values generate a bluer output than the
default while warm values generate a redder output than the default.
Note: 0 is the factory default setting.
Notes:
• None is the factory default setting for Color Dropout.
• 128 is the factory default setting for each color threshold.
Note: Best for content is the factory default setting.
Note: Off is the factory default setting.
Note: Off is the factory default setting.
Note: 0 is the factory default setting.
Note: Off is the factory default setting.
Note: 3 is the factory default setting.
Note: 0 is the factory default setting.
Understanding the printer menus
108
FTP Settings menu
Use
To
Format
PDF (.pdf)
TIFF (.tif)
JPEG (.jpg)
XPS (.xps)
Specify the file format.
PDF Settings
PDF Version
1.2–1.7
A–1a
Secure PDF
Off
On
Configure the PDF settings.
Content Type
Text
Graphics
Text/Photo
Photo
Specify the content of the original document.
Content Source
Black/White Laser
Color Laser
Inkjet
Photo/Film
Magazine
Newspaper
Press
Other
Specify how the original document was produced.
Color
Off
On
Specify whether the printer captures and transmits content in color.
Resolution
75 dpi
150 dpi
200 dpi
300 dpi
400 dpi
600 dpi
Specify the quality of the scan in dots per inch (dpi).
Darkness
1–9
Lighten or darken the output.
Orientation
Portrait
Landscape
Specify the orientation of the scanned image.
Note: PDF (.pdf) is the factory default setting.
Notes:
• 1.5 is the factory default setting for PDF Version.
• Off is the factory default setting for Secure PDF. Secure PDF requires you
to enter your password twice.
Note: Text/Photo is the factory default setting.
Note: Color Laser is the factory default setting.
Note: On is the factory default setting.
Note: 150 dpi is the factory default setting.
Note: 5 is the factory default setting.
Note: Portrait is the factory default setting.
Understanding the printer menus
109
Use
To
Original Size
Letter
Legal
Executive
Folio
Statement
Oficio (Mexico)
Universal
Mixed Sizes
A4
A5
A6
JIS B5
Custom Scan Size [x]
Book Original
Business Card
3 x 5 in.
4 x 6 in.
Specify the size of the original document.
Sides (Duplex)
Off
Long edge
Short edge
Specify the orientation of the original documents loaded in the ADF for twosided scanning.
JPEG Quality
Best for content
5–90
Set the quality of a JPEG photo image in relation to file size and quality of the
image.
Notes:
• Letter is the U.S. factory default setting. A4 is the international factory
default setting.
• Legal, Folio, and Oficio (Mexico) paper sizes are supported only in the
ADF.
Note: Off is the factory default setting.
Notes:
• Best for content is the factory default setting.
• 5 reduces the image quality and the file size.
• 90 produces the best image quality, but the file size is very large.
Text Default
5–90
Set the quality of the text in relation to the size and quality of the image.
Text/Photo Default
5–90
Set the quality of a text or photo image in relation to the size and quality of the
image.
Note: 75 is the factory default setting.
Note: 75 is the factory default setting.
Photo Default
5–90
Set the quality of a photo image in relation to the size and quality of the image.
Use Multi‑Page TIFF
On
Off
Provide a choice between single-page TIFF files and multiple-page TIFF files.
For a multiple-page scan-to-FTP job, either one TIFF file is created containing
all the pages, or multiple TIFF files are created with one file for each page of
the job.
Note: 50 is the factory default setting.
Note: On is the factory default setting.
Understanding the printer menus
110
Use
To
Transmission Log
Print log
Do not print log
Print only for error
Specify whether to print the transmission log.
Log Paper Source
Tray [x]
Manual Feeder
Specify a paper source when printing FTP logs.
FTP bit Depth
8 bit
1 bit
Enable the Text/Photo mode to have smaller file sizes by using 1‑bit images
when Color is set to Off.
Allow Save as Shortcut
On
Off
Enable shortcut creation for FTP addresses.
Background Removal
‑4 to 4
Adjust the amount of background visible on a copy.
Color Dropout
Color Dropout
None
Red
Green
Blue
Default Red Threshold
0–255
Default Green Threshold
0–255
Default Blue Threshold
0–255
Specify which color to drop and to adjust the dropout setting for each color
threshold.
Contrast
0–5
Best for content
Specify the contrast of the output.
Mirror Image
Off
On
Create a mirror image of the original document.
Negative Image
Off
On
Create a negative image of the original document.
Shadow Detail
‑4 to 4
Adjust the amount of shadow detail visible on a scanned image.
Scan edge to edge
Off
On
Specify whether the original document is scanned edge-to-edge.
Note: Print log is the factory default setting.
Note: Tray 1 is the factory default setting.
Note: 8 bit is the factory default setting.
Note: On is the factory default setting.
Note: 0 is the factory default setting.
Notes:
• None is the factory default setting for Color Dropout.
• 128 is the factory default setting for each color threshold.
Note: Best for content is the factory default setting.
Note: Off is the factory default setting.
Note: Off is the factory default setting.
Note: 0 is the factory default setting.
Note: Off is the factory default setting.
Understanding the printer menus
111
Use
To
Sharpness
1–5
Specify the amount of sharpness of the scanned image.
Note: 3 is the factory default setting.
Print Settings
Setup menu
Use
To
Printer Language
PCL Emulation
PS Emulation
Set the default printer language.
Notes:
• PS Emulation is the factory default setting. PS Emulation
uses a PS interpreter for processing print jobs.
• PCL Emulation uses a PCL interpreter for processing
print jobs.
• Setting a printer language as the default does not
prevent a software program from sending print jobs that
use another printer language.
Print Area
Normal
Fit To Page
Whole Page
Set the logical and physical printable area.
Notes:
• Normal is the factory default setting. When attempting to
print data in the non‑printable area defined by the
Normal setting, the printer clips the image.
• Fit To Page fits the page content into the selected paper
size.
• Whole Page allows the image to be moved into the
non‑printable area defined by the Normal setting, but the
printer clips the image at the Normal setting boundary.
This setting affects only pages printed using a PCL 5e
interpreter and has no effect on pages printed using the
PCL XL or PostScript interpreter.
Printer Usage
Max Yield
Max Speed
Set color toner use in printing.
Black Only Mode
On
Off
Set the printer to print text and graphics using only the black
toner cartridge.
Note: Max Yield is the factory default setting.
Note: Off is the factory default setting.
Understanding the printer menus
112
Use
To
Resource Save
On
Off
Specify how the printer handles temporary downloads, such
as fonts and macros stored in the RAM, when the printer
receives a job that requires more than the available memory.
Notes:
• Off is the factory default setting. Off sets the printer to
retain the downloads only until memory is needed.
Downloads are deleted in order to process print jobs.
• On sets the printer to retain downloads during language
changes and printer resets. If the printer runs out of
memory, then Memory full [38] appears, but
downloads are not deleted.
Finishing menu
Use
To
Sides (Duplex)
1 sided
2 sided
Specify whether two‑sided (duplex) printing is set as the default for all print jobs.
Notes:
• “1 sided” is the factory default setting.
• You can set two‑sided printing from the printer software.
For Windows users:
Click File > Print, and then click Properties, Preferences, Options, or
Setup.
For Macintosh users:
Choose File > Print, and then adjust the settings from the Print dialog and
pop‑up menus.
Duplex Binding
Long Edge
Short Edge
Define binding for duplexed pages in relation to page orientation.
Notes:
• Long Edge is the factory default setting. This assumes binding along the
long edge of the page (left edge for portrait and top edge for landscape).
• Short Edge assumes binding along the short edge of the page (top edge
for portrait and left edge for landscape).
Copies
1–999
Specify the default number of copies for each print job.
Blank Pages
Do Not Print
Print
Specify whether blank pages are inserted in a print job.
Collate
(1,1,1) (2,2,2)
(1,2,3) (1,2,3)
Stack the pages of a print job in sequence when printing multiple copies.
Note: 1 is the factory default setting.
Note: Do Not Print is the factory default setting.
Note: “(1,2,3) (1,2,3)” is the factory default setting.
Understanding the printer menus
113
Use
To
Separator Sheets
Off
Between Copies
Between Jobs
Between Pages
Specify whether blank separator sheets are inserted.
Notes:
• Off is the factory default setting.
• Between Copies inserts a blank sheet between each copy of a print job if
Collate is set to “(1,2,3) (1,2,3).” If Collate is set to “(1,1,1) (2,2,2),” then a
blank page is inserted between each set of printed pages, such as after
all page 1's and after all page 2's.
• Between Jobs inserts a blank sheet between print jobs.
• Between Pages inserts a blank sheet between each page of a print job.
This setting is useful when printing transparencies or when inserting
blank pages in a document.
Separator Source
Tray [x]
Multipurpose Feeder
Specify the paper source for the separator sheet.
Paper Saver
Off
2‑Up
3‑Up
4‑Up
6‑Up
9‑Up
12‑Up
16‑Up
Print multiple pages on a single sheet of paper.
Paper Saver Ordering
Horizontal
Reverse Horizontal
Reverse Vertical
Vertical
Specify the order in which pages are printed on a single sheet when using Paper
Saver.
Note: Tray 1 (standard tray) is the factory default setting.
Notes:
• Off is the factory default setting.
• When the number of pages per sheet is selected, each page is scaled so
that the number of pages you want can be displayed on the sheet.
Notes:
• Horizontal is the factory default setting.
• Positioning depends on the number of page images and whether they
are in portrait or in landscape orientation.
Paper Saver Orientation
Auto
Landscape
Portrait
Specify the orientation in which pages are printed on a single sheet.
Paper Saver Border
None
Solid
Print a border when using Paper Saver.
Note: Auto is the factory default setting. The printer chooses between
portrait and landscape.
Note: None is the factory default setting.
Understanding the printer menus
114
Quality menu
Use
To
Print Mode
Color
Black Only
Specify whether images are printed in black and white or in color.
Color Correction
Auto
Off
Manual
Adjust the color output on the printed page.
Notes:
• Color is the factory default setting.
• The printer driver is capable of overriding this setting.
Notes:
• Auto is the factory default setting. This applies different color conversion
tables to each object on the printed page.
• Off turns off color correction.
• Manual allows customization of the color tables using the settings available
from the Manual Color menu.
• Due to the differences in additive and subtractive colors, certain colors that
appear on computer monitors are impossible to duplicate on the printed
page.
Print Resolution
1200 dpi
4800 CQ
Specify the printed output resolution in dots per inch or in color quality (CQ).
Toner Darkness
1–5
Lighten or darken the printed output.
Note: 4800 CQ is the factory default setting.
Notes:
• 4 is the factory default setting.
• Selecting a smaller number can help conserve toner.
Enhance Fine Lines
On
Off
Enable a print mode preferable for files such as architectural drawings, maps,
electrical circuit diagrams, and flow charts.
Notes:
• Off is the factory default setting.
• To set this option using the Embedded Web Server, type the network printer
IP address in the Web browser address field.
• You can set this option from the software program.
For Windows users:
Click File > Print, and then click Properties, Preferences, Options, or Setup.
For Macintosh users:
Choose File > Print, and then adjust the settings from the Print dialog and
pop‑up menus.
Color Saver
On
Off
Reduce the amount of toner used for graphics and images. The amount of toner
used for text is not reduced.
Notes:
• Off is the factory default setting.
• On overrides Toner Darkness settings.
Understanding the printer menus
115
Use
To
RGB Brightness
‑6 to 6
Adjust the printed output either by lightening or darkening it. You can conserve
toner by lightening the output.
Note: 0 is the factory default setting.
RGB Contrast
0–5
Adjust the contrast of printed objects.
RGB Saturation
0–5
Adjust saturation in color outputs.
Color Balance
Cyan
‑5 to 5
Magenta
‑5 to 5
Yellow
‑5 to 5
Black
‑5 to 5
Reset Defaults
Adjust color in printed output by increasing or decreasing the amount of toner
being used for each color.
Color Samples
sRGB Display
sRGB Vivid
Display—True Black
Vivid
Off—RGB
US CMYK
Euro CMYK
Vivid CMYK
Off—CMYK
Print sample pages for each of the RGB and CMYK color conversion tables used
in the printer.
Note: 0 is the factory default setting.
Note: 0 is the factory default setting.
Note: 0 is the factory default setting.
Notes:
• Selecting any setting prints the sample.
• Color samples consist of a series of colored boxes along with the RGB or
CMYK combination that creates the color observed. These pages can be
used to help decide which combinations to use to get the printed output
you want.
• To access a complete list of color sample pages using the Embedded Web
Server, type the network printer IP address in the Web browser address
field.
Understanding the printer menus
116
Use
To
Manual Color
RGB Image
RGB Text
RGB Graphics
Customize the RGB color conversions.
Select from the following options:
Vivid
sRGB Display
Display—True Black
sRGB Vivid
Off
Notes:
• sRGB Display is the factory default setting for RGB Image. This applies a
color conversion table to an output that matches the colors displayed on a
computer monitor.
• sRGB Vivid is the factory default setting for RGB Text and RGB Graphics.
This applies a color table that increases saturation. This is preferred for
business graphics and text.
• Vivid applies a color conversion table that produces brighter, more
saturated colors.
• “Display—True Black” applies a color conversion table that uses only black
toner for neutral gray colors.
• Off turns off color conversion.
Manual Color (continued)
CMYK Image
CMYK Text
CMYK Graphics
Customize the CMYK color conversions.
Select from the following options:
US CMYK
Euro CMYK
Vivid CMYK
Off
Notes:
• US CMYK is the factory default setting. This applies a color conversion table
that tries to produce output that matches SWOP color output.
• Euro CMYK is the international factory default setting. This applies a color
conversion table that tries to produce output that matches Euroscale color
output.
• Vivid CMYK increases color saturation for the US conversion table.
• Off turns off color conversion.
Spot Color Replacement
Assign specific CMYK values to named spot colors.
Note: This menu is available only in the Embedded Web Server.
Color Adjust
Initiate a recalibration of color conversion tables and allow the printer to make
adjustments for color variations in output.
Notes:
• Adjusting color starts when the menu is selected. Adjusting color
appears on the display until the process is finished.
• Color variations in output sometimes result from changeable conditions
such as room temperature and humidity. Color adjustments are made on
printer algorithms. Color alignment is also recalibrated in this process.
Understanding the printer menus
117
Utilities menu
Use
To
Activate Hex Trace
Assist in isolating the source of a print job problem.
Notes:
• When activated, all data sent to the printer is printed in hexadecimal and
character representation, and control codes are not executed.
• To exit or deactivate Hex Trace, turn off or reset the printer.
Coverage Estimator
Off
On
Provide an estimate of the percentage coverage of toner on a page. The
estimate is printed on a separate page at the end of each print job.
Note: Off is the factory default setting.
XPS menu
Use
To
Print Error Pages
Off
On
Print a page containing information on errors, including XML markup errors.
Note: Off is the factory default setting.
PDF menu
Use
To
Scale to Fit
Yes
No
Scale page content to fit the selected paper size.
Annotations
Do Not Print
Print
Print annotations in a PDF.
Note: No is the factory default setting.
Note: Do Not Print is the factory default setting.
PostScript menu
Use
To
Print PS Error
On
Off
Print a page containing the PostScript error.
Lock PS Startup Mode
On
Off
Allow users to disable the SysStart file.
Note: Off is the factory default setting.
Note: Off is the factory default setting.
Understanding the printer menus
118
Use
To
Image Smoothing
On
Off
Enhance the contrast and sharpness of low‑resolution images and
smoothen their color transitions.
Notes:
• Off is the factory default setting.
• Image Smoothing has no effect on images that are 300 dpi or higher
in resolution.
PCL Emul menu
Use
To
Font Source
Resident
Download
All
Specify the set of fonts used in the Font Name menu.
Notes:
• “Resident” is the factory default setting. It shows the factory default
set of fonts downloaded in the RAM.
• “Download” shows all the fonts downloaded in the RAM.
• “All” shows all fonts available to any option.
Font Name
Courier 10
Identify a specific font and where it is stored.
Symbol Set
10U PC‑8
12U PC‑850
Specify the symbol set for each font name.
Note: Courier 10 is the factory default setting.
Notes:
• 10U PC‑8 is the U.S. factory default setting. 12U PC‑850 is the
international factory default setting.
• A symbol set is a set of alphabetical and numeric characters,
punctuation, and special symbols. Symbol sets support the different
languages or specific programs, such as math symbols for scientific
text. Only the supported symbol sets are shown.
PCL Emulation Settings
Point Size
1.00–1008.00
Change the point size for scalable typographic fonts.
Notes:
• 12 is the factory default setting.
• Point size refers to the height of the characters in the font. One point
equals approximately 0.014 of an inch. This can be increased or
decreased in 0.25‑point increments.
PCL Emulation Settings
Pitch
0.08–100.00
Specify the font pitch for scalable monospaced fonts.
Notes:
• 10 is the factory default setting.
• Pitch refers to the number of fixed‑space characters per inch (cpi).
This can be increased or decreased in 0.01‑cpi increments.
• For non‑scalable monospaced fonts, the pitch appears on the
display but cannot be changed.
Understanding the printer menus
119
Use
To
PCL Emulation Settings
Orientation
Portrait
Landscape
Specify the orientation of text and graphics on a page.
Notes:
• Portrait is the factory default setting. It prints text and graphics
parallel to the short edge of the page.
• Landscape prints text and graphics parallel to the long edge of the
page.
PCL Emulation Settings
Lines per Page
1–255
Specify the number of lines that print on each page.
Notes:
• 60 is the U.S. factory default setting. 64 is the international default
setting.
• The printer sets the amount of space between each line based on
the Lines per Page, Paper Size, and Orientation settings. Select the
paper size and orientation before setting Lines per Page.
PCL Emulation Settings
A4 Width
198 mm
203 mm
Set the printer to print on A4‑size paper.
Notes:
• 198 mm is the factory default setting.
• The 203‑mm setting sets the width of the page to allow the printing
of eighty 10‑pitch characters.
PCL Emulation Settings
Auto CR after LF
On
Off
Specify whether the printer automatically performs a carriage return (CR)
after a line feed (LF) control command.
PCL Emulation Settings
Auto LF after CR
On
Off
Specify whether the printer automatically performs a line feed (LF) after a
carriage return (CR) control command.
Note: Off is the factory default setting.
Note: Off is the factory default setting.
Understanding the printer menus
120
Use
To
Tray Renumber
Assign Multipurpose Feeder
Off
None
0–199
Assign Tray [x]
Off
None
0–199
Assign Manual Paper
Off
None
0–199
Assign Manual Envelope
Off
None
0–199
Configure the printer to work with printer software or programs that use
different source assignments for trays and feeders.
Tray Renumber
View Factory Defaults
MPF Default = 8
T1 Default = 1
T2 Default = 4
T3 Default = 5
T4 Default = 20
T5 Default = 21
Env Default = 6
MPaper Default = 2
MEnv Default = 3
Show the factory default setting assigned to each tray or feeder.
Tray Renumber
Restore Defaults
Yes
No
Restore all tray and feeder assignments to the factory default settings.
Notes:
• “Off” is the factory default setting.
• “None” ignores the Select Paper Feed command. This option
appears only when it is selected by the PCL 5e interpreter.
• “0–199” allows a custom setting to be assigned.
Understanding the printer menus
121
HTML menu
Use
Font Name
Albertus MT
Antique Olive
Apple Chancery
Arial MT
Avant Garde
Bodoni
Bookman
Chicago
Clarendon
Cooper Black
Copperplate
Coronet
Courier
Eurostile
Garamond
Geneva
Gill Sans
Goudy
Helvetica
Hoefler Text
Intl CG Times
Intl Courier
Intl Univers
To
Joanna MT
Letter Gothic
Lubalin Graph
Marigold
MonaLisa Recut
Monaco
New CenturySbk
New York
Optima
Oxford
Palatino
StempelGaramond
Taffy
Times
TimesNewRoman
Univers
Zapf Chancery
NewSansMTCS
NewSansMTCT
New SansMTJA
NewSansMTKO
Set the default font for HTML documents.
Note: The Times font is used in HTML documents that do
not specify a font.
Use
To
Font Size
1–255 pt
Set the default font size for HTML documents.
Notes:
• 12 pt is the factory default setting.
• Font size can be increased in 1‑point increments.
Scale
1–400%
Scale the default font for HTML documents.
Notes:
• 100% is the factory default setting.
• Scaling can be increased in 1% increments.
Orientation
Portrait
Landscape
Set the page orientation for HTML documents.
Margin Size
8–255 mm
Set the page margin for HTML documents.
Note: Portrait is the factory default setting.
Notes:
• 19 mm is the factory default setting.
• Margin size can be increased in 1‑mm increments.
Understanding the printer menus
122
Use
To
Backgrounds
Do Not Print
Print
Specify whether to print backgrounds on HTML documents.
Note: Print is the factory default setting.
Image menu
Use
To
Auto Fit
On
Off
Select the optimal paper size, scaling, and orientation.
Note: On is the factory default setting. It overrides scaling and orientation
settings for some images.
Invert
On
Off
Invert bitonal monochrome images.
Scaling
Anchor Top Left
Best Fit
Anchor Center
Fit Height/Width
Fit Height
Fit Width
Scale the image to fit the selected paper size.
Orientation
Portrait
Landscape
Reverse Portrait
Reverse Landscape
Set the image orientation.
Notes:
• Off is the factory default setting.
• This setting does not apply to GIF or JPEG images.
Notes:
• Best Fit is the factory default setting.
• When Auto Fit is set to On, Scaling is automatically set to Best Fit.
Note: Portrait is the factory default setting.
Help menu
Menu item
Description
Print All Guides
Prints all the guides
Copy Guide
Provides information about making copies and changing settings
E‑mail Guide
Provides information about sending e‑mails and configuring the settings
FTP Guide
Provides information about scanning documents and configuring the settings
Color Quality
Provides information about solving color quality issues
Print Defects Guide
Provides help in resolving repeating defects in copies or prints
Information Guide
Provides help in locating additional information
Supplies Guide
Provides information about ordering supplies
Saving money and the environment
123
Saving money and the environment
Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their
impact on the environment. We design with the environment in mind, engineer our packaging to reduce
materials, and provide collection and recycling programs. For more information, see:
• The Notices chapter
• The Environmental Sustainability section of the Lexmark Web site at www.lexmark.com/environment
• The Lexmark recycling program at www.lexmark.com/recycle
By selecting certain printer settings or tasks, you may be able to reduce your printer's impact even further. This
chapter outlines the settings and tasks that may yield a greater environmental benefit.
Saving paper and toner
Studies show that as much as 80% of the carbon footprint of a printer is related to paper usage. You can
significantly reduce your carbon footprint by using recycled paper and the following printing suggestions, such
as printing on both sides of the paper and printing multiple pages on one side of a single sheet of paper.
For information on how you can quickly save paper and energy using one printer setting, see “Using Eco‑Mode”
on page 123.
Using recycled paper
As an environmentally conscious company, Lexmark supports the use of recycled office paper produced
specifically for use in laser printers. For more information on recycled papers that work well with your printer,
see “Using recycled paper and other office papers” on page 46.
Conserving supplies
• Print on both sides of the paper.
Note: Two-sided printing is the default setting in the print driver.
• Print multiple pages on a single sheet of paper.
• Use the preview feature to see how the document looks like before printing it.
• Print one copy of the document to check its content and format for accuracy.
Saving energy
Using Eco‑Mode
Use Eco‑Mode to quickly select one or more ways to reduce your printer's environmental impact.
1 From the printer control panel, navigate to:
> Settings >
want
> Settings >
> General Settings >
> Eco‑Mode >
> select the setting you
Saving money and the environment
124
Use
To
Off
Use the factory default settings for all settings associated with Eco‑Mode. This setting supports
the performance specifications for your printer.
Energy
Reduce energy use, especially when the printer is idle.
Notes:
• Printer engine motors do not start until a job is ready to print. You may notice a short delay
before the first page is printed.
• The printer enters Sleep mode after one minute of inactivity.
Energy/Paper Use all the settings associated with Energy and Paper modes.
Plain Paper
2 Press
• Enable automatic two‑sided (duplex) printing.
• Turn off print log features.
.
Reducing printer noise
Enable Quiet mode to reduce the printer noise.
1 From the printer control panel, navigate to:
> Settings >
> Settings >
> General Settings >
> Quiet Mode >
2 Select a setting.
Use
To
On
Reduce printer noise.
Notes:
• Print jobs process at a reduced speed.
• Printer engine motors do not start until a
document is ready to print. There is a short delay
before the first page is printed.
• The alarm control and cartridge alarm sounds are
turned off.
• The printer ignores the Advance Start command.
Off
Use factory default settings.
Note: This setting supports the performance
specifications of the printer.
3 Press
.
Saving money and the environment
125
Adjusting Sleep mode
To save energy, decrease the number of minutes before the printer enters Sleep mode. Select from 1 to 120.
The factory default setting is 30 minutes.
Note: The printer still accepts print jobs when in Sleep mode.
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Navigate to:
Settings > General Settings > Timeouts
3 In the Sleep Mode field, enter the number of minutes you want the printer to wait before it enters Sleep
mode.
4 Click Submit.
Using the printer control panel
1 From the printer control panel, navigate to:
> Settings >
> Settings >
> General Settings >
> Timeouts >
> Sleep Mode >
2 In the Sleep Mode field, select the number of minutes you want the printer to wait before it enters Sleep
mode.
3 Press
.
Using Hibernate mode
Hibernate is an ultra‑low‑power saving mode.
Notes:
• Three days is the default amount of time before the printer enters Hibernate mode.
• Make sure to wake the printer from Hibernate mode before sending a print job. A hard reset or a long
press of the Sleep button wakes the printer from Hibernate mode.
• If the printer is in Hibernate mode, then the Embedded Web Server is disabled.
1 From the control panel, navigate to:
> Settings >
> Settings >
> General Settings >
2 Select Press Sleep Button or Press and Hold Sleep Button, and then press
3 Press Hibernate >
.
.
Saving money and the environment
126
Setting Hibernate Timeout
Hibernate Timeout lets you set the amount of time the printer waits after a print job is processed before it goes
into a reduced power state.
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings > Timeouts.
3 From the Hibernate Timeout menu, select the number of hours, days, weeks, or months you want for the
printer to wait before it goes into a reduced power state.
4 Click Submit.
Using the printer control panel
1 From the printer control panel, navigate to:
> Settings >
> Settings >
> General Settings >
> Timeouts >
> Hibernate Timeout >
2 Select the amount of time the printer waits after a print job is processed before it enters Hibernate mode.
3 Press
.
Using Schedule Power Modes
Schedule Power Modes lets you schedule when the printer goes into a reduced power state or into the Ready
state.
Note: This feature is available only in network printers or printers connected to print servers.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings > Schedule Power Modes.
3 From the Action menu, select the power mode.
4 From the Time menu, select the time.
5 From the Day(s) menu, select the day or days.
6 Click Add.
Saving money and the environment
127
Recycling
Lexmark provides collection programs and environmentally progressive approaches to recycling. For more
information, see:
• The Notices chapter
• The Environmental Sustainability section of the Lexmark Web site at www.lexmark.com/environment
• The Lexmark recycling program at www.lexmark.com/recycle
Recycling Lexmark products
To return Lexmark products for recycling:
1 Go to www.lexmark.com/recycle.
2 Find the product type you want to recycle, and then select your country or region from the list.
3 Follow the instructions on the computer screen.
Note: Printer supplies and hardware not listed in the Lexmark collection program may be recycled through
your local recycling center. Contact your local recycling center to determine the items they accept.
Recycling Lexmark packaging
Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are
transported in the most efficient and environmentally sensitive manner and that there is less packaging to
dispose of. These efficiencies result in fewer greenhouse emissions, energy savings, and natural resource
savings.
Lexmark cartons are 100% recyclable where corrugated recycling facilities exist. Facilities may not exist in your
area.
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist
in your area.
When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle
the box.
Returning Lexmark cartridges for reuse or recycling
The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse
or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or
demanufactured for recycling. The boxes used to return the cartridges are also recycled.
To return Lexmark cartridges for reuse or recycling, do the following:
1 Go to www.lexmark.com/recycle.
2 Select the product that you want to recycle.
Securing the printer
128
Securing the printer
Using the security lock feature
The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop
computers in the location shown to secure the printer in place.
Statement of Volatility
Your printer contains various types of memory that can store device and network settings, and user data.
Type of memory
Description
Volatile memory
Your printer uses standard random access memory
(RAM) to temporarily buffer user data during simple print
jobs.
Non-volatile memory
Your printer may use two forms of non-volatile memory:
EEPROM and NAND (flash memory). Both types are used
to store operating system, device settings, and network
information.
Erase the content of any installed printer memory in the following circumstances:
•
•
•
•
•
The printer is being decommissioned.
The printer is being moved to a different department or location.
The printer is being serviced by someone from outside your organization.
The printer is being removed from your premises for service.
The printer is being sold to another organization.
Securing the printer
129
Erasing volatile memory
The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the
buffered data, simply turn off the printer.
Erasing non‑volatile memory
Erase individual settings, device and network settings, security settings, and embedded solutions by following
these steps:
1 Turn off the printer.
2 Hold down 2 and 6 on the keypad while turning the printer on. Release the buttons only when the screen
with the progress bar appears.
The printer performs a power-on sequence, and then the Configuration menu appears. When the printer is
fully turned on, a list of functions appears on the printer display.
3 Press the up or down arrow button until Wipe All Settings appears.
The printer will restart several times during this process.
Note: Wipe All Settings securely removes device settings, solutions, jobs, and passwords from the printer
memory.
4 Navigate to:
Back > Exit Config Menu
The printer will perform a power‑on reset, and then return to normal operating mode.
Finding printer security information
In high-security environments, it may be necessary to take additional steps to make sure that confidential data
stored in the printer cannot be accessed by unauthorized persons. For more information, visit the
Lexmark security Web page.
You can also see the Embedded Web Server — Security: Administrator’s Guide for additional information:
1 Go to www.lexmark.com, and then navigate to Support & Downloads > select your printer.
2 Click the Manuals tab, and then select Embedded Web Server — Security: Administrator’s Guide.
Maintaining the printer
130
Maintaining the printer
Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and
supplies, may cause damage to your printer.
Storing supplies
Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing
until you are ready to use them.
Do not expose supplies to:
•
•
•
•
•
•
Direct sunlight
Temperatures above 35°C (95°F)
High humidity above 80%
Salty air
Corrosive gases
Heavy dust
Cleaning the printer
Cleaning the printer
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
Notes:
• Perform this task after every few months.
• Damage to the printer caused by improper handling is not covered by the printer warranty.
1 Turn off the printer, and then unplug the power cord from the electrical outlet.
2 Remove paper from the standard bin and multipurpose feeder.
3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4 Wipe the outside of the printer with a damp, soft, lint‑free cloth.
Notes:
• Do not use household cleaners or detergents, as they may damage the finish of the printer.
• Make sure that all areas of the printer are dry after cleaning.
5 Connect the power cord, and then turn on the printer.
Maintaining the printer
131
Cleaning the scanner glass
Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images.
1 Slightly dampen a soft, lint-free cloth or paper towel with water.
2 Open the scanner cover.
3 Clean all the areas shown, and then let them dry.
1
White underside of the ADF cover
2
White underside of the scanner cover
3
Scanner glass
4
ADF glass
4 Close the scanner cover.
Maintaining the printer
132
Checking the status of parts and supplies
A message appears on the display when a replacement supply item is needed or when maintenance is required.
Checking the status of parts and supplies on the printer control panel
From the printer control panel, navigate to:
> Status/Supplies >
View Supplies >
Checking the status of parts and supplies from the Embedded Web Server
Note: Make sure the computer and printer are connected to the same network.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Device Status > More Details.
Estimated number of remaining pages
The estimated number of remaining pages is based on the recent printing history of the printer. Its accuracy
may vary significantly and is dependent on many factors, such as actual document content, print quality settings,
and other printer settings.
The accuracy of the estimated number of remaining pages may decrease when the actual printing consumption
is different from the historical printing consumption. Consider the variable level of accuracy before purchasing
or replacing supplies based on the estimate. Until an adequate print history is obtained on the printer, initial
estimates assume future supplies consumption based on the International Organization for Standardization*
test methods and page content.
* Average continuous black declared cartridge yield in accordance with ISO/IEC 19752.
Maintaining the printer
133
Ordering supplies
To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized
supplies dealers in your area. In other countries or regions, go to the Lexmark Web site at www.lexmark.com
or contact the place where you purchased the printer.
Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper.
Using genuine Lexmark parts and supplies
Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party
supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. Use
of third-party supplies or parts can affect warranty coverage. Damage caused by the use of third-party supplies
or parts is not covered by the warranty. All life indicators are designed to function with Lexmark supplies and
parts, and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage
beyond the intended life may damage your Lexmark printer or its associated components.
Ordering toner cartridges
Notes:
• The estimated cartridge yield is based on the ISO/IEC 19798 standard.
• Extremely low print coverage for extended periods of time may negatively affect actual yield and may
cause cartridge parts to fail prior to exhaustion of toner.
CX310 Return program toner cartridges
Item
United States
and Canada
Economic
Area (EEA+)
Rest of
Europe,
Middle East,
and Africa
(RoEMEA)
Latin America Rest of Asia Australia and
Distribution Pacific (RoAP) New Zealand
(LAD)
(ANZ)
Return program toner cartridges
Black
80C10K0
80C20K0
80C80K0
80C80K0
80C80K0
80C80K0
Cyan
80C10C0
80C20C0
80C80C0
80C80C0
80C80C0
80C80C0
Magenta
80C10M0
80C20M0
80C80M0
80C80M0
80C80M0
80C80M0
Yellow
80C10Y0
80C20Y0
80C80Y0
80C80Y0
80C80Y0
80C80Y0
Standard yield return program toner cartridges
Black
80C1SK0
80C2SK0
80C8SK0
80C8SK0
80C8SK0
80C8SK0
Cyan
80C1SC0
80C2SC0
80C8SC0
80C8SC0
80C8SC0
80C8SC0
Magenta
80C1SM0
80C2SM0
80C8SM0
80C8SM0
80C8SM0
80C8SM0
Yellow
80C1SY0
80C2SY0
80C8SY0
80C8SY0
80C8SY0
80C8SY0
For more information on countries located in a region, go to www.lexmark.com/regions.
Maintaining the printer
134
CX310 Regular cartridges
Item
Worldwide
Standard yield regular toner cartridges
Black
80C0S10
Cyan
80C0S20
Magenta
80C0S30
Yellow
80C0S40
For more information on countries located in a region, go to www.lexmark.com/regions.
CX317 Return Program toner cartridges
Item
United States
and Canada
Economic
Area (EEA+)
Rest of
Europe,
Middle East,
and Africa
(RoEMEA)
Latin America Rest of Asia Australia and
Distribution Pacific (RoAP) New Zealand
(LAD)
(ANZ)
Return program toner cartridges
Black
71B10K0
71B20K0
71B50K0
71B40K0
71B30K0
71B60K0
Cyan
71B10C0
71B20C0
71B50C0
71B40C0
71B30C0
71B60C0
Magenta
71B10M0
71B20M0
71B50M0
71B40M0
71B30M0
71B60M0
Yellow
71B10Y0
71B20Y0
71B50Y0
71B40Y0
71B30Y0
71B60Y0
For more information on countries located in a region, go to www.lexmark.com/regions.
CX317 Regular cartridges
Item
Worldwide
Regular toner cartridges
Black
71B0010
Cyan
71B0020
Magenta
71B0030
Yellow
71B0040
For more information on countries located in a region, go to www.lexmark.com/regions.
Ordering imaging kits
Item
All countries and regions
Black imaging kit
700Z1
Color imaging kit
700Z5
Maintaining the printer
135
Ordering a maintenance kit
Notes:
• Using certain types of paper may require more frequent replacement of the maintenance kit.
• The separator pad, fuser, and transfer module are included in the maintenance kit and can also be
individually ordered and replaced, if necessary. The separator pad is a customer replaceable part.
• To replace the maintenance kit, contact customer support at http://support.lexmark.com or your service
representative.
Part name
Type
Supply number
Maintenance kit
115 V
40X7615
220 V
100 V
40X7616
40X7617
Item
Supply number
Separator pad
40X6247
Ordering a waste toner bottle
Item
Waste toner bottle
All countries and regions
C540X75G
Replacing supplies
Replacing the waste toner bottle
1
2
4
1
Top door
2
Waste toner bottle
3
Maintaining the printer
3
Right side cover
4
Front door
136
1 Unpack the replacement waste toner bottle.
2 Open the front door.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching.
3 Open the top door.
Maintaining the printer
137
4 Remove the right side cover.
5 Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle.
6 Seal the used waste toner bottle in the enclosed packaging.
For more information, see “Recycling Lexmark products” on page 127.
Maintaining the printer
138
7 Insert the replacement waste toner bottle.
8 Insert the right side cover.
9 Slide and hold the release latch on the right side of the printer, and then slowly close the top door.
1
2
Maintaining the printer
139
10 Close the front door.
Replacing a black and color imaging kit
1 Open the front door.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching.
2 Open the top door.
Maintaining the printer
140
3 Remove the toner cartridges by lifting the handles, and then gently pulling them away from the imaging kit.
4 Remove the right side cover.
5 Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle.
Maintaining the printer
6 Lift the blue levers on the imaging kit, and then pull the imaging kit until it stops.
7 Press down the blue lever, and then grasp the green handles on the sides to pull out the imaging kit.
8 Unpack the replacement black and color imaging kit.
Notes:
• The color imaging kit includes the imaging kit and the cyan, magenta, yellow, and black developer
units.
• The black imaging kit includes the imaging kit and the black developer unit.
9 Seal the used imaging kit in the bag that the replacement imaging kit came in.
141
Maintaining the printer
142
For more information, see “Recycling Lexmark products” on page 127.
Note: When replacing the black imaging kit, save the cyan, magenta, and yellow developer units. Dispose
only the black developer unit.
10 Gently shake the yellow, cyan, magenta, and black developer units side‑to‑side.
11 Remove the red packing strip and the attached fabric from the developer units.
12 Gently insert the yellow, cyan, magenta, and black developer units.
Maintaining the printer
143
Note: Make sure each developer unit is inserted into the matching color slot.
13 Remove the red packing strip from the imaging kit.
Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging kit. Doing
so may affect the quality of future print jobs.
14 Align and then insert the imaging kit.
Maintaining the printer
15 Gently but firmly push the blue levers down until the imaging kit fits into place.
Note: Make sure that the imaging kit is fully seated.
16 Insert the waste toner bottle.
17 Insert the right side cover.
144
Maintaining the printer
145
18 Insert the toner cartridges.
19 Slide and hold the release latch on the right side of the printer, and then slowly close the top door.
1
2
20 Close the front door.
Maintaining the printer
146
Replacing toner cartridges
Warning—Potential Damage: Damage caused by use of a non‑Lexmark toner cartridge is not covered under
warranty.
Note: A reduced print quality may result from using non‑Lexmark toner cartridges.
1 Open the top door.
2 Remove the toner cartridge by lifting the handle, and then gently pulling it away from the imaging kit.
Maintaining the printer
3 Unpack the new toner cartridge, and then remove its packaging.
4 Align the new toner cartridge, and then press the cartridge down until it fits into place.
5 Slide and hold the release latch on the right side of the printer, and then slowly close the top door.
6 Seal the used toner cartridge in the bag that the replacement toner cartridge came in.
For more information, see “Recycling Lexmark products” on page 127.
147
Maintaining the printer
148
Replacing a developer unit
Replace the developer unit when a print quality defect occurs or when damage occurs to the printer.
1 Open the front door.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching.
2 Open the top door.
Maintaining the printer
149
3 Lift the toner cartridge handle, and then gently pull it from the imaging kit.
4 Remove the right side cover.
5 Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle.
Maintaining the printer
150
6 Lift the blue levers on the imaging kit, and then pull the imaging kit until it stops.
7 Press down the blue lever, and then grasp the green handles on the sides to pull out the imaging kit.
Warning—Potential Damage: Do not touch the underside of the imaging kit. Doing so could damage the
imaging kit.
8 Remove the used developer unit.
Maintaining the printer
9 Gently shake the replacement developer unit side‑to‑side before removing it from its packaging.
10 Remove the red shipping cover from the developer unit.
11 Insert the developer unit.
151
Maintaining the printer
12 Align and then insert the imaging kit.
13 Gently but firmly push the blue levers down until the imaging kit fits into place.
Note: Make sure that the imaging kit is fully seated.
14 Replace the waste toner bottle.
152
Maintaining the printer
153
15 Insert the right side cover.
16 Insert the toner cartridges.
17 Slide and hold the release latch on the right side of the printer, and then slowly close the top door.
1
2
Maintaining the printer
154
18 Close the front door.
19 Seal the used developer unit in the bag that the replacement developer unit came in.
For more information, see “Recycling Lexmark products” on page 127.
Moving the printer
Moving the printer to another location
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or
more trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
•
•
•
•
Make sure that all doors and trays are closed.
Turn off the printer, and then unplug the power cord from the electrical outlet.
Disconnect all cords and cables from the printer.
If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in flooring.
• If the printer does not have a caster base but is configured with optional trays, then lift the printer off the
trays. Do not try to lift the printer and the trays at the same time.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
•
•
•
•
Keep the printer in an upright position.
Avoid severe jarring movements.
Make sure that your fingers are not under the printer when you set it down.
Make sure that there is adequate clearance around the printer.
Note: Damage to the printer caused by improper moving is not covered by the printer warranty.
Maintaining the printer
Shipping the printer
When shipping the printer, use the original packaging.
155
Managing the printer
156
Managing the printer
Finding advanced networking and administrator
information
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced
system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded
Web Server — Security: Administrator's Guide on the Lexmark support Web site at
http://support.lexmark.com.
Checking the virtual display
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Check the virtual display that appears at the top left corner of the screen.
The virtual display works as an actual display would work on a printer control panel.
Setting up e‑mail alerts
Configure the printer to send you e‑mail alerts when the supplies are getting low, when the paper needs to be
changed or added, or when there is a paper jam.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings.
3 From the Other Settings menu, click E‑mail Alert Setup.
4 Select the items you want to be notified on, and then type the e‑mail addresses.
5 Click Submit.
Note: For information on setting up the e‑mail server, contact your system support person.
Managing the printer
157
Viewing reports
You can view some reports from the Embedded Web Server. These reports are useful for assessing the status
of the printer, network, and supplies.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Reports, and then click the type of report you want to view.
Configuring supply notifications from the Embedded Web
Server
You can determine how you would like to be notified when supplies run nearly low, low, very low, or reach their
end‑of‑life by setting the selectable alerts.
Notes:
• You can select alerts for toner cartridges, imaging kit, maintenance kit, and waste toner bottle.
• All alerts can be set for nearly low, low, and very low supply conditions. Not all alerts can be set for the
end‑of‑life supply condition. E‑mail alert is available for all supply conditions.
• The percentage of estimated remaining supply that prompts the alert can be set on some supplies for
some supply conditions.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Print Settings > Supply Notifications.
3 From the drop‑down menu for each supply, select one of the following notification options:
Notification
Description
Off
The normal printer behavior for all supplies occurs.
E‑mail Only
The printer generates an e-mail when the supply condition is reached. The status of
the supply appears on the menus page and status page.
Warning
The printer shows the warning message and generates an email about the status of
the supply. The printer does not stop when the supply condition is reached.
Continuable Stop1
The printer stops processing jobs when the supply condition is reached. The user
needs to press a button to continue printing.
1
The printer generates an e-mail about the status of the supply when supply notification is enabled.
2
The printer stops when some supplies become empty to prevent damage.
Managing the printer
158
Notification
Description
Non Continuable Stop1,2 The printer stops when the supply condition is reached. The supply must be replaced
to continue printing.
1
The printer generates an e-mail about the status of the supply when supply notification is enabled.
2
The printer stops when some supplies become empty to prevent damage.
4 Click Submit.
Copying printer settings to other printers
Note: This feature is available only in network printers.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click the Copy Printer Settings.
3 To change the language, select a language from the drop-down menu, and then click Click here to submit
language.
4 Click Printer Settings.
5 Type the IP addresses of the source and target printers in their appropriate fields.
Note: If you want to add or remove a target printer, then click Add Target IP or Remove Target IP.
6 Click Copy Printer Settings.
Restoring factory default settings
If you want to keep a list of the current menu settings for reference, then print a menu settings page before
restoring the factory default settings. For more information, see “Printing a menu settings page” on page 29.
If you want a more comprehensive method of restoring the printer factory default settings, then perform the
Wipe All Settings option. For more information, see “Erasing non‑volatile memory” on page 129.
Warning—Potential Damage: Restoring factory defaults returns most printer settings to the original factory
default settings. Exceptions include the display language, custom sizes and messages, and network/port
menu settings. All downloads stored in the RAM are deleted.
From the printer control panel, navigate to:
> Settings >
>
> Settings >
> General Settings >
> Factory Defaults >
> Restore Now
Clearing jams
159
Clearing jams
By carefully selecting paper and specialty media and loading it properly, you should be able to avoid most jams.
If jams occur, then follow the steps outlined in this chapter.
Warning—Potential Damage: Never use any tool to remove a jam. Doing so could permanently damage the
fuser.
Avoiding jams
Load paper properly
• Make sure that the paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper
• Do not load or remove a tray while the printer is printing.
• Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator.
Clearing jams
160
• Do not slide paper into the tray. Load paper as shown in the illustration.
• Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or
envelopes.
• Push the tray firmly into the printer after loading paper.
Use recommended paper
• Use only recommended paper or specialty media.
• Do not load paper that is wrinkled, creased, damp, bent, or curled.
• Flex, fan, and align the paper edges before loading.
•
•
•
•
Do not use paper that has been cut or trimmed by hand.
Do not mix paper sizes, weights, or types in the same tray.
Make sure that the paper size and type are set correctly on the computer or printer control panel.
Store paper according to manufacturer recommendations.
Identifying jam locations
Notes:
• When Jam Assist is set to On, the printer flushes blank pages or pages with partial prints after a jammed
page has been cleared. Check your printed output for blank pages.
• When Jam Recovery is set to On or Auto, the printer reprints jammed pages.
Clearing jams
161
1
2
3
4
8
5
7
6
Jam location
1
Automatic document feeder (ADF)
2
Standard bin
3
Fuser
4
Front door
5
Duplex area
6
Trays
7
Multipurpose feeder
8
Manual feeder
Clearing jams
Paper jam in the standard bin
1 Open the top door.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
162
Clearing jams
163
3 Close the top door.
Paper jam in the front door
Paper jam in the fuser
1 Open the front and top doors.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams
• Below the fuser
• In the fuser access door
3 Close the top and front doors.
164
Clearing jams
Paper jam in the duplex unit
1 Open the front door.
2 Remove the jammed paper.
3 Close the front door.
Paper jam in trays
1 Pull out the tray.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
165
Clearing jams
3 Insert the tray.
Paper jam in the manual feeder
1 Remove the tray.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3 Insert the tray.
Paper jam in the multipurpose feeder
1 Remove paper from the multipurpose feeder.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
166
Clearing jams
3 Flex, fan, and align the paper edges before loading.
4 Reload paper.
Paper jam in the automatic document feeder
1 Remove all original documents from the ADF tray.
2 Open the ADF cover.
3 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
167
Clearing jams
4 Close the ADF cover.
5 Flex, fan, and align the paper edges before loading.
6 Reload the documents into the ADF.
168
Troubleshooting
169
Troubleshooting
Understanding the printer messages
Adjusting color
Wait for the process to complete.
Change [paper source] to [custom type name]
Try one or more of the following:
• Load the correct size and type of paper in the tray, and then select Finished changing paper on the
printer control panel to clear the message and continue printing. For non‑touch‑screen printer models,
press
to confirm.
Note: Make sure the paper size and type are specified in the Paper menu on the printer control
panel.
• Cancel the print job.
Change [paper source] to [custom string]
Try one or more of the following:
• Load the correct size and type of paper in the tray, and then select Finished changing paper on the
printer control panel to clear the message and continue printing. For non‑touch‑screen printer models,
press
to confirm.
Note: Make sure the paper size and type are specified in the Paper menu on the printer control
panel.
• Cancel the print job.
Change [paper source] to [paper type] [paper size]
Try one or more of the following:
• Load the correct size and type of paper in the tray, and then select Finished changing paper on the
printer control panel to clear the message and continue printing. For non‑touch‑screen printer models,
press
to confirm.
Note: Make sure the paper size and type are specified in the Paper menu on the printer control
panel.
• Cancel the print job.
Close door
Make sure the right side cover is installed, and then close the front and top doors to clear the message.
Troubleshooting
170
Close flatbed cover and load originals if restarting job [2yy.xx]
From the printer control panel, try one or more of the following:
• Select Scan from automatic feeder, and then press
to continue scanning from the ADF immediately
after the last successful scan job.
• Select Scan from flatbed, and then press
to continue scanning from the scanner glass immediately
after the last successful scan job.
• Select Finish job without further scanning, and then press
to end the last successful scan job.
Note: This does not cancel the scan job. All successfully scanned pages will be processed further
for copying or e-mailing.
• Select Restart Job, and then press
to restart the scan job with the same settings from the previous
scan job.
• Select Cancel Job, and then press
to clear the message and cancel the scan job.
[Color] cartridge low [88.xy]
You may need to order a toner cartridge. If necessary, select Continue to clear the message and continue
printing. For non‑touch‑screen printer models, press
to confirm.
[Color] cartridge nearly low [88.xy]
If necessary, select Continue on the printer control panel to clear the message and continue printing. For
non‑touch‑screen printer models, press
to confirm.
[Color] cartridge very low, [x] estimated pages remain [88.xy]
You may need to replace the toner cartridge very soon. For more information, see the “Replacing supplies”
section of the User’s Guide.
If necessary, select Continue on the printer control panel to clear the message and continue printing. For
non‑touch‑screen printer models, press
to confirm.
Complex page, some data may not have printed [39]
Try one or more of the following:
• From the printer control panel, select Continue to ignore the message and continue printing. For
non‑touch‑screen printer models, press
to confirm.
• Cancel the current print job. For non‑touch‑screen printer models, press
• Install additional printer memory.
to confirm.
Troubleshooting
171
Configuration change, some held jobs were not restored [57]
Held jobs are invalidated because of any of the following possible changes in the printer:
•
•
•
•
The printer firmware has been updated.
The tray for the print job is removed.
The print job is sent from a flash drive that is no longer attached to the USB port.
The printer hard disk contains print jobs that were stored when the hard disk was installed in a different
printer model.
Note: The printer hard disk and the flash drive are supported only in select printer models.
From the printer control panel, select Continue to clear the message. For non-touch-screen printer models,
press
to confirm.
Defective flash detected [51]
Try one or more of the following:
• Replace the defective flash memory card.
• From the printer control panel, select Continue to ignore the message and continue printing. For
non‑touch‑screen printer models, press
to confirm.
• Cancel the current print job.
Error reading USB drive. Remove USB.
An unsupported USB device is inserted. Remove the USB device, and then insert a supported one.
Error reading USB hub. Remove hub.
An unsupported USB hub has been inserted. Remove the USB hub, and then install a supported one.
Incompatible tray [x] [59]
Remove, and then reinstall the indicated tray to clear the message.
Incorrect paper size, open [paper source] [34]
Note: The paper source can be a tray or a feeder.
Try one or more of the following:
• Load the correct size of paper in the paper source.
• From the printer control panel, select Continue to clear the message and print using a different paper
source. For non‑touch‑screen printer models, press
to confirm.
• Check the length and width guides of the paper source and make sure the paper is loaded properly.
• Make sure the correct paper size and type are specified in the Printing Preferences or in the Print dialog.
• Make sure the paper size and type are specified in the Paper menu on the printer control panel.
Troubleshooting
172
• Make sure that the paper size is correctly set. For example, if Multipurpose Feeder Size is set to
Universal, then make sure the paper is large enough for the data being printed.
• Cancel the print job.
Insert Tray [x]
Insert the indicated tray into the printer.
Insufficient memory, some Held Jobs were deleted [37]
The printer deleted some held jobs in order to process current jobs.
Select Continue to clear the message. For non-touch-screen printer models, press
to confirm.
Insufficient memory to collate job [37]
Try one or more of the following:
• From the printer control panel, select Continue to print the part of the job already stored and begin
collating the rest of the print job. For non‑touch‑screen printer models, press
to confirm.
• Cancel the current print job.
Insufficient memory to support Resource Save feature [35]
Install additional printer memory or select Continue on the printer control panel to disable Resource Save,
clear the message, and continue printing. For non‑touch‑screen printer models, press
to confirm.
Insufficient memory, some held jobs will not be restored [37]
Try one or more of the following:
• From the printer control panel, select Continue to clear the message. For non-touch-screen printer
models, press
to confirm.
• Delete other held jobs to free up additional printer memory.
Load [paper source] with [custom type name]
Try one or more of the following:
• Load the tray or feeder with the correct size and type of paper.
• To use the tray with the correct paper size or type, select Finished loading paper on the printer control
panel. For non‑touch‑screen printer models, press
to confirm.
Note: If the printer detects a tray that has the correct paper type and size, then it feeds from that
tray. If the printer cannot detect a tray that has the correct paper type and size, then it prints from
the default paper source.
• Cancel the current job.
Troubleshooting
173
Load [paper source] with [custom string]
Try one or more of the following:
• Load the indicated tray or feeder with the correct size and type of paper.
• To use the tray with the correct paper size or type, select Finished loading paper on the printer control
panel. For non‑touch‑screen printer models, press
to confirm.
Note: If the printer finds a tray that has the correct paper type and size, then it feeds from that tray. If
the printer cannot find a tray with the correct paper type and size, then it prints from the default
paper source.
• Cancel the current job.
Load [paper source] with [paper size]
Try one or more of the following:
• Load the tray or feeder with the correct size of paper.
• To use the tray or feeder with the correct paper size, select Finished loading paper on the printer
control panel. For non‑touch‑screen printer models, press
to confirm.
Note: If the printer detects a tray that has the correct paper size, then it feeds from that tray. If the
printer cannot detect a tray that has the correct paper size, then it prints from the default paper
source.
• Cancel the current job.
Load [paper source] with [paper type] [paper size]
Try one or more of the following:
• Load the tray or feeder with the correct size and type of paper.
• To use the tray or feeder with the correct paper size and type, select Finished loading paper on the
printer control panel. For non‑touch‑screen printer models, press
to confirm.
Note: If the printer detects a tray that has the correct paper size and type, then it feeds from that
tray. If the printer cannot detect a tray that has the correct paper size and type, then it prints from
the default paper source.
• Cancel the current job.
Load Manual Feeder with [custom string]
Try one or more of the following:
• Load the feeder with the correct size and type of paper.
• Depending on your printer model, touch Prompt each page, paper loaded or press
control panel to clear the message and continue printing.
• Cancel the current job.
on the printer
Troubleshooting
174
Load Manual Feeder with [custom type name]
Try one or more of the following:
• Load the feeder with the correct size and type of paper.
• Depending on your printer model, touch Prompt each page, paper loaded or press
on the printer
control panel to clear the message and continue printing.
• Cancel the current job.
Load Manual Feeder with [paper size]
Try one or more of the following:
• Load the feeder with the correct size of paper.
• Depending on your printer model, touch Prompt each page, paper loaded or press
on the printer
control panel to clear the message and continue printing.
• Cancel the current job.
Load Manual Feeder with [paper type] [paper size]
Try one or more of the following:
• Load the feeder with the correct size and type of paper.
• Depending on your printer model, touch Prompt each page, paper loaded or press
on the printer
control panel to clear the message and continue printing.
• Cancel the current job.
Maintenance kit low [80.xy]
You may need to order a maintenance kit. For more information, visit the Lexmark support Web site at
http://support.lexmark.com or contact customer support, and then report the message.
If necessary, select Continue to clear the message and continue printing. For non‑touch‑screen printer
models, press
to confirm.
Maintenance kit nearly low [80.xy]
For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer
support, and then report the message.
If necessary, select Continue to clear the message and continue printing. For non‑touch‑screen printer
models, press
to confirm.
Maintenance kit very low [80.xy]
You may need to replace the maintenance kit very soon. For more information, go to
http://support.lexmark.com or contact customer support.
Troubleshooting
If necessary, press
175
on the printer control panel to clear the message and continue printing.
Memory full [38]
Try one or more of the following:
• From the printer control panel, select Cancel job to clear the message. For non‑touch‑screen printer
models, press
to confirm.
• Install additional printer memory.
Network [x] software error [54]
Try one or more of the following:
• From the printer control panel, select Continue to continue printing. For non‑touch‑screen printer
models, press
to confirm.
• Turn off the printer, wait for about 10 seconds, and then turn the printer back on.
• Update the network firmware in the printer or print server. For more information, visit the Lexmark
support Web site at http://support.lexmark.com.
Not enough free space in flash memory for resources [52]
Try one or more of the following:
• From the printer control panel, select Continue to clear the message and continue printing. For
non‑touch‑screen printer models, press
to confirm.
• Delete fonts, macros, and other data stored in the flash memory.
• Upgrade to a larger capacity flash memory card.
Note: Downloaded fonts and macros that are not previously stored in the flash memory are deleted.
Non-Lexmark [supply type], see User's Guide [33.xy]
Note: The supply type can be a toner cartridge or the imaging kit.
The printer has detected a non‑Lexmark supply or part installed in the printer.
Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of thirdparty supplies or parts may affect the performance, reliability, or life of the printer and its imaging
components. For more information, see “Using genuine Lexmark parts and supplies” on page 133.
All life indicators are designed to function with Lexmark supplies and parts, and may deliver unpredictable
results if third-party supplies or parts are used. Imaging component usage beyond the intended life may
damage your Lexmark printer or its associated components.
Warning—Potential Damage: Use of third-party supplies or parts can affect warranty coverage.
Damage caused by the use of third-party supplies or parts may not be covered by the warranty.
Troubleshooting
176
To accept any and all of these risks, and to proceed with the use of non-genuine supplies or parts in your
and
printer, press
continue printing.
on the control panel simultaneously for 15 seconds to clear the message and
If you do not want to accept these risks, then remove the third-party supply or part from your printer and
install a genuine Lexmark supply or part.
Note: For the list of supported supplies, see the “Ordering supplies” section or go to
www.lexmark.com.
Printer had to restart. Last job may be incomplete.
From the printer control panel, press
to clear the message and continue printing.
For more information, go to http://support.lexmark.com or contact customer support.
Reinstall missing or unresponsive [color] cartridge [31.xy]
Try one or more of the following:
• Check if the toner cartridge is missing. If missing, then install the toner cartridge.
For information on installing the toner cartridge, see the “Replacing supplies” section.
• If the toner cartridge is installed, then remove and reinstall the unresponsive toner cartridge.
Note: If the message appears after reinstalling the supply, then replace the toner cartridge. The
cartridge may be defective or a non‑genuine Lexmark supply. For more information, see “Using
genuine Lexmark parts and supplies” on page 133.
Reinstall missing or unresponsive black and color imaging kit and all
cartridges [31.xy]
Try one or more of the following:
• Check if the imaging kit is missing. If missing, then install the imaging kit.
For information on installing the imaging kit, see the “Replacing supplies” section.
• If the imaging kit is installed, then remove and reinstall the unresponsive imaging kit.
Note: If the message appears after reinstalling the supply, then replace the imaging kit. The imaging
kit may be defective or a non‑genuine Lexmark supply. For more information, see “Using genuine
Lexmark parts and supplies” on page 133.
Reload printed pages in Tray [x]
Try any of the following:
• From the printer control panel, select Continue to clear the message and continue printing the second
side of the sheet. For non‑touch‑screen printer models, press
• Cancel the print job.
to confirm.
Troubleshooting
177
Remove packaging material, [area name]
1 Remove any remaining packing material from the indicated location.
2 From the printer control panel, touch Continue to clear the message. For non‑touch‑screen printer
models, press
to confirm.
Remove paper from standard output bin
Remove the paper stack from the standard bin.
Replace [type] imaging kit, 0 estimated pages remain [84.xy]
Note: The type can be a black imaging kit, or a black and color imaging kit.
Replace the indicated imaging kit to clear the message and continue printing. For more information, see
the instruction sheet that came with the supply.
Note: If you do not have a replacement imaging kit, then see the “Ordering supplies” section of the
User’s Guide or visit www.lexmark.com.
Replace all originals if restarting job.
From the printer control panel, try one or more of the following:
• Select Scan from automatic feeder, and then press
to continue scanning from the ADF immediately
after the last successful scan job.
• Select Scan from flatbed, and then press
to continue scanning from the scanner glass immediately
after the last successful scan job.
• Select Finish job without further scanning, and then press
to end the last successful scan job.
Note: This does not cancel the scan job. All successfully scanned pages will be processed further
for copying or e-mailing.
• Select Restart Job, and then press
to restart the scan job with the same settings from the previous
scan job.
• Select Cancel Job, and then press
to clear the message and cancel the scan job.
Replace jammed originals if restarting job.
From the printer control panel, try one or more of the following:
• Select Scan from automatic feeder, and then press
to continue scanning from the ADF immediately
after the last successful scan job.
• Select Scan from flatbed, and then press
after the last successful scan job.
to continue scanning from the scanner glass immediately
Troubleshooting
178
• Select Finish job without further scanning, and then press
to end the last successful scan job.
Note: This does not cancel the scan job. All successfully scanned pages will be processed further
for copying or e-mailing.
• Select Restart Job, and then press
to restart the scan job with the same settings from the previous
scan job.
• Select Cancel Job, and then press
to clear the message and cancel the scan job.
Replace maintenance kit [80.xy]
The printer is scheduled for maintenance. For more information, go to http://support.lexmark.com or
contact your service representative, and then report the message.
Replace missing [type] imaging kit [31.xy]
Note: The type can be a black imaging kit, or a black and color imaging kit.
Install the indicated imaging kit to clear the message. For more information, see the “Replacing supplies”
section of the User’s Guide.
Replace missing waste toner bottle [31.xyz]
Install the missing waste toner bottle to clear the message. For more information, see the instruction sheet
that came with the supply.
Replace unsupported [color] cartridge [32.xy]
Remove the toner cartridge, and then install a supported one to clear the message and continue printing.
For more information, see the instruction sheet that came with the supply.
The following error codes indicate that a non‑genuine Lexmark toner cartridge is installed:
32.13
32.16
32.19
32.22
32.25
32.28
32.31
32.34
32.37
For more information, see “Using genuine Lexmark parts and supplies” on page 133.
Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section or go to
www.lexmark.com.
Troubleshooting
179
Replace unsupported black and color imaging kit [32.xy]
Remove the indicated imaging kit, and then install a supported one to clear the message and continue
printing. For more information, see the instruction sheet that came with the supply.
The following error codes indicate that a non‑genuine Lexmark imaging kit is installed:
32.00
32.01
32.02
32.07
32.08
32.09
32.36
32.37
32.51
32.52
32.55
32.56
32.57
32.58
32.59
For more information, see “Using genuine Lexmark parts and supplies” on page 133.
Note: If you do not have a replacement imaging kit, then see the “Ordering supplies” section or go to
www.lexmark.com.
Replace waste toner bottle [82.xy]
Replace the waste toner bottle to clear the message.
Scanner automatic feeder cover open
Close the ADF cover.
Scanner disabled by admin [840.01]
Print without the scanner, or contact your system support person.
Scanner disabled. Contact system administrator if problem
persists. [840.02]
From the printer control panel, try one or more of the following:
• Select Continue with scanner disabled to return to the home screen, and then contact your system
support person.
• Select Reboot and automatically enable scanner to cancel the job.
Note: This attempts to enable the scanner.
Troubleshooting
180
• For non‑touch‑screen printer models, press
to confirm.
Scanner jam, remove all originals from the scanner [2yy.xx]
Remove the jammed paper from the scanner.
Scanner jam, remove jammed originals from the scanner [2yy.xx]
Remove the jammed paper from the scanner.
SMTP server not set up. Contact system administrator.
From the printer control panel, press
to clear the message.
Note: If the message appears again, then contact your system support person.
Standard network software error [54]
Try one or more of the following:
• From the printer control panel, select Continue to continue printing. For non‑touch‑screen printer
models, press
to confirm.
• Turn off the printer and then turn it back on.
• Update the network firmware in the printer or print server. For more information, visit the Lexmark
support Web site at http://support.lexmark.com.
Standard USB port disabled [56]
From the printer control panel, select Continue to clear the message. For non‑touch‑screen printer models,
press
to confirm.
Notes:
• The printer discards any data received through the USB port.
• Make sure the USB Buffer menu is not set to Disabled.
Supply needed to complete job
Try one or more of the following:
• From the printer control panel, touch Prompt for supplies to view all error messages that indicate what
supplies are needed to continue processing the current job. For non‑touch‑screen printer models, press
to clear the message and continue printing.
1 Order the missing supply immediately.
2 Install the supply. For more information, see the instruction sheet that came with the supply.
• Cancel the print job, then install the missing supply, and then resend the print job.
Troubleshooting
181
Too many flash options installed [58]
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet.
3 Remove the extra flash memory.
4 Connect the power cord to a properly grounded electrical outlet.
5 Turn the printer back on.
Too many trays attached [58]
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet.
3 Remove the extra trays.
4 Connect the power cord to a properly grounded electrical outlet.
5 Turn the printer back on.
[Type] imaging kit low [84.xy]
Note: The type can be a black imaging kit, or a black and color imaging kit.
You may need to order an imaging kit. If necessary, select Continue on the printer control panel to clear the
message and continue printing. For non‑touch‑screen printer models, press
to confirm.
[Type] imaging kit nearly low [84.xy]
Note: The type can be a black imaging kit, or a black and color imaging kit.
If necessary, select Continue on the printer control panel to clear the message and continue printing. For
non‑touch‑screen printer models, press
to confirm.
[Type] imaging kit very low, [x] estimated pages remain [84.xy]
Note: The type can be a black imaging kit, or a black and color imaging kit.
You may need to replace the imaging kit very soon. For more information, see the “Replacing supplies”
section of the User’s Guide.
If necessary, select Continue on the printer control panel to clear the message and continue printing. For
non‑touch‑screen printer models, press
to confirm.
Troubleshooting
182
Unformatted flash detected [53]
Try one or more of the following:
• From the printer control, select Continue to stop the defragmentation and continue printing. For
non‑touch‑screen printer models, press
to confirm.
• Format the flash memory.
Note: If the error message remains, then the flash memory may be defective and need to be replaced.
Waste toner bottle nearly full [82.xy]
You may need to order a waste toner bottle. If necessary, select Continue on the printer control panel to
to confirm.
clear the message and continue printing. For non‑touch‑screen printer models, press
Weblink server not set up. Contact system administrator.
From the printer control panel, press
to clear the message.
Note: If the message appears again, then contact your system support person.
Solving printer problems
Basic printer problems
The printer is not responding
Action
Yes
No
Step 1
Make sure the printer is turned on.
Go to step 2.
Turn on the printer.
Press the Sleep
button to wake the
printer from Sleep
mode or Hibernate
mode.
Go to step 3.
Is the printer turned on?
Step 2
Check if the printer is in Sleep mode or Hibernate mode.
Is the printer in Sleep mode or Hibernate mode?
Step 3
Go to step 4.
Check if one end of the power cord is plugged into the printer and
the other to a properly grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Plug one end of the
power cord into the
printer and the other
to a properly
grounded electrical
outlet.
Troubleshooting
Action
183
Yes
No
Unplug the other
Go to step 5.
Check other electrical equipment plugged into the electrical outlet. electrical equipment,
and then turn on the
printer. If the printer
Does other electrical equipment work?
does not work, then
reconnect the other
electrical equipment.
Step 4
Step 5
Go to step 6.
Check if the cables connecting the printer and the computer are
inserted in the correct ports.
Make sure to match
the following:
• The USB symbol
on the cable with
the USB symbol
on the printer
Are the cables inserted in the correct ports?
• The appropriate
Ethernet cable
with the Ethernet
port
Step 6
Make sure the electrical outlet is not turned off by a switch or
breaker.
Turn on the switch or Go to step 7.
reset the breaker.
Is the electrical outlet turned off by a switch or breaker?
Step 7
Check if the printer is plugged into any surge protectors,
uninterruptible power supplies, or extension cords.
Is the printer plugged into any surge protectors, uninterruptible
power supplies, or extension cords?
Step 8
Connect the printer
power cord directly
to a properly
grounded electrical
outlet.
Go to step 8.
Go to step 9.
Connect the printer
cable securely to the
printer and the
computer, print
server, option, or
other network
device.
Check if one end of the printer cable is plugged into a port on the
printer and the other to the computer, print server, option, or other
network device.
Is the printer cable securely attached to the printer and the
computer, print server, option, or other network device?
Step 9
Go to step 10.
Make sure to install all hardware options properly and remove any
packing material.
Are all hardware options properly installed and all packing material
removed?
Step 10
Check if you have selected the correct port settings in the printer
driver.
Are the port settings correct?
Go to step 11.
Turn off the printer,
remove all packing
materials, then
reinstall the
hardware options,
and then turn on the
printer.
Use correct printer
driver settings.
Troubleshooting
184
Action
Yes
No
Step 11
Go to step 12.
Install the correct
printer driver.
Check the installed printer driver.
Is the correct printer driver installed?
Step 12
The problem is
Turn off the printer, then wait for about 10 seconds, and then turn solved.
the printer back on.
Contact customer
support.
Is the printer working?
Printer display is blank
Action
Yes
No
Step 1
The problem is
solved.
Go to step 2.
Press the Sleep button on the printer control panel.
Does Ready appear on the printer display?
Step 2
The problem is
Turn off the printer, then wait for about 10 seconds, and then turn solved.
the printer back on.
Turn off the printer,
and then contact
customer support.
Do Please wait and Ready appear on the printer display?
Option problems
Cannot detect internal option
Action
Yes
Step 1
The problem is
Turn off the printer, then wait for about 10 seconds, and then turn solved.
on the printer.
No
Go to step 2.
Does the internal option operate correctly?
Step 2
Check if the internal option is properly installed in the controller
board.
a Turn off the printer using the power switch, and then unplug the
power cord from the electrical outlet.
b Make sure the internal option is installed in the appropriate
connector in the controller board.
c Connect the power cord to the printer, then to a properly
grounded electrical outlet, and then turn on the printer.
Is the internal option properly installed in the controller board?
Go to step 3.
Connect the internal
option to the
controller board.
Troubleshooting
185
Action
Yes
No
Step 3
Go to step 4.
Reinstall the internal
option.
The problem is
solved.
Contact customer
support.
Action
Yes
No
Step 1
a Pull out the tray, and then do one or more of the following:
The problem is
solved.
Go to step 2.
Step 2
The problem is
a Turn off the printer, then wait about 10 seconds, and then turn solved.
the printer back on.
b Resend the print job.
Go to step 3.
Print a menu settings page, and then check to see if the internal
option is listed in the Installed Features list.
Is the internal option listed in the menu settings page?
Step 4
a Check if the internal option is selected.
It may be necessary to manually add the internal option in the
printer driver to make it available for print jobs. For more
information, see “Adding available options in the print driver”
on page 25.
b Resend the print job.
Does the internal option operate correctly?
Tray problems
• Check for paper jams or misfeeds.
• Check if the paper size indicators on the paper guides are
aligned with the paper size indicators on the tray.
• If you are printing on custom‑size paper, then make sure
that the paper guides rest against the edges of the paper.
• Make sure the paper is below the maximum paper fill
indicator.
• Make sure paper lies flat in the tray.
b Check if the tray closes properly.
Is the tray working?
Is the tray working?
Step 3
Check if the tray is installed and recognized by the printer.
Print a menu settings page, and then check if the tray is listed
in the Installed Features list.
Is the tray listed in the menu settings page?
Go to step 4.
Reinstall the tray. For
more information,
see the setup
documentation that
came with the tray.
Troubleshooting
186
Action
Yes
No
Step 4
The problem is
solved.
Contact customer
support.
Yes
No
The problem is
solved.
Contact customer
support.
Action
Yes
No
Step 1
a Pull out the tray, and then do one or more of the following:
Go to step 2.
The problem is
solved.
Check if the tray is available in the printer driver.
Note: If necessary, manually add the tray in the printer driver to
make it available for print jobs. For more information, see
“Adding available options in the print driver” on page 25.
Is the tray available in the printer driver?
Paper feed problems
Jammed pages are not reprinted
Action
a Turn on jam recovery.
1 From the printer control panel, navigate to:
Settings > General Settings > Print Recovery > Jam
Recovery
2 Select On or Auto.
3 Depending on your printer model, press
or touch
Submit.
b Resend the pages that did not print.
Were the jammed pages reprinted?
Paper frequently jams
• Make sure paper lies flat in the tray.
• Check if the paper size indicators on the paper guides are
aligned with the paper size indicators on the tray.
• Check if the paper guides are aligned against the edges of
the paper.
• Make sure the paper is below the maximum paper fill
indicator.
• Check if you are printing on a recommended paper size and
type.
b Insert the tray properly.
If jam recovery is enabled, then the print jobs will reprint
automatically.
Do paper jams still occur frequently?
Troubleshooting
187
Action
Yes
No
Step 2
a Load paper from a fresh package.
Go to step 3.
The problem is
solved.
Contact customer
support.
The problem is
solved.
Yes
No
Contact customer
support.
The problem is
solved.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Resend the print job.
Do paper jams still occur frequently?
Step 3
a Review the tips on avoiding jams. For more information, see
“Avoiding jams” on page 159.
b Follow the recommendations, and then resend the print job.
Do paper jams still occur frequently?
Paper jam message remains after jam is cleared
Action
a Do either of the following:
• For touch‑screen printer models, touch
or Done.
• For non‑touch‑screen printer models, select Next >
.
Clear the jam, press OK >
b Follow the instructions on the printer display.
Does the paper jam message remain?
>
Troubleshooting
188
Solving print problems
Printing problems
Confidential and other held jobs do not print
Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory
to process additional held jobs.
Action
Yes
No
Step 1
Go to step 2.
Select one of the
Print and Hold
options, and then
resend the print job.
For more
information, see
“Printing held jobs”
on page 54.
The problem is
solved.
Go to step 3.
The problem is
solved.
Add additional
printer memory.
Open the held jobs folder on the printer display, and then verify
that your print job is listed.
Is your print job listed in the held jobs folder?
Step 2
The print job may contain a formatting error or invalid data.
• Delete the print job, and then send it again.
• For PDF files, generate a new PDF, and then print it again.
If you are printing from the Internet, then the printer may be reading
multiple job titles as duplicates and deleting all jobs except the first
one.
For Windows users
a Open the Print Properties folder.
b From the Print and Hold dialog, select the “Keep duplicate
documents” check box.
c Enter a PIN number.
For Macintosh users
Save each print job, name each job differently, and then send the
individual jobs to the printer.
Does the job print?
Step 3
Free up additional printer memory by deleting some of the held
jobs.
Does the job print?
Troubleshooting
189
Incorrect characters print
Action
Yes
No
Step 1
Deactivate Hex
Trace mode.
Go to step 2.
Contact customer
support.
The problem is
solved.
Yes
No
Make sure the printer is not in Hex Trace mode.
Note: If Ready Hex appears on the printer display, then turn off
the printer, and then turn it back on to deactivate Hex Trace
mode.
Is the printer in Hex Trace mode?
Step 2
a From the printer control panel, select Standard Network or
Network [x], and then set SmartSwitch to On.
b Resend the print job.
Do incorrect characters print?
Job prints from the wrong tray or on the wrong paper
Action
The problem is
Step 1
a Check if you are printing on paper that is supported by the tray. solved.
Go to step 2.
b Resend the print job.
Did the job print from the correct tray or on the correct paper?
The problem is
Step 2
a From the Paper menu on the printer control panel, set the paper solved.
size and type to match the paper loaded in the tray.
b Resend the print job.
Go to step 3.
Did the job print from the correct tray or on the correct paper?
Step 3
The problem is
solved.
a Depending on your operating system, open Printing
Preferences or the Print dialog, and then specify the paper type.
b Resend the print job.
Go to step 4.
Did the job print from the correct tray or on the correct paper?
Step 4
a Check if the trays are not linked.
b Resend the print job.
Did the job print from the correct tray or on the correct paper?
The problem is
solved.
Contact customer
support.
Troubleshooting
190
Large jobs do not collate
Action
Yes
No
Step 1
a From the Finishing menu on the printer control panel, set
Collate to (1,2,3) (1,2,3).
b Resend the print job.
The problem is
solved.
Go to step 2.
The problem is
solved.
Go to step 3.
Did the job print and collate correctly?
Step 2
a From the printer software, set Collate to (1,2,3) (1,2,3).
Note: Setting Collate to (1,1,1) (2,2,2) in the software overrides
the setting in the Finishing menu.
b Resend the print job.
Did the job print and collate correctly?
Step 3
The problem is
Reduce the complexity of the print job by eliminating the number solved.
and size of fonts, the number and complexity of images, and the
number of pages in the job.
Contact customer
support.
Did the job print and collate correctly?
Multiple‑language PDF files do not print
Action
Yes
The problem is
Step 1
a Check if the print options for the PDF output are set to embed solved.
all fonts.
No
Go to step 2.
For more information, see the documentation that came with
Adobe Acrobat.
b Generate a new PDF file, and then resend the print job.
Do the files print?
Step 2
a Open the document you want to print in Adobe Acrobat.
b Click File > Print > Advanced > Print As Image > OK > OK.
Do the files print?
The problem is
solved.
Contact customer
support.
Troubleshooting
191
Print jobs do not print
Action
Yes
The problem is
Step 1
a From the document you are trying to print, open the Print dialog solved.
and check if you have selected the correct printer.
No
Go to step 2.
Note: If the printer is not the default printer, then you must
select the printer for each document that you want to print.
b Resend the print job.
Do the jobs print?
The problem is
Step 2
a Check if the printer is plugged in and turned on, and if Ready solved.
appears on the printer display.
b Resend the print job.
Go to step 3.
Do the jobs print?
The problem is
If an error message appears on the printer display, then clear the solved.
message.
Step 3
Go to step 4.
Note: The printer continues to print after clearing the message.
Do the jobs print?
Step 4
The problem is
a Check if the ports (USB, serial, or Ethernet) are working and if solved.
the cables are securely connected to the computer and the
printer.
Go to step 5.
Note: For more information, see the setup documentation
that came with the printer.
b Resend the print job.
Do the jobs print?
Step 5
a Turn off the printer, then wait for about 10 seconds, and then
turn the printer back on.
b Resend the print job.
The problem is
solved.
Go to step 6.
The problem is
solved.
Contact customer
support.
Do the jobs print?
Step 6
a Remove, and then reinstall the printer software. For more
information, see “Installing the printer software” on page 24.
Note: The printer software is available at
http://support.lexmark.com.
b Resend the print job.
Do the jobs print?
Troubleshooting
192
Print job takes longer than expected
Action
Yes
No
Step 1
The problem is
solved.
Go to step 2.
The problem is
Reduce the number and size of fonts, the number and complexity solved.
of images, and the number of pages in the print job, and then
resend the job
Go to step 3.
Change the environmental settings of the printer.
a From the printer control panel, navigate to:
Settings > General Settings
b Select Eco‑Mode or Quiet Mode, and then select Off.
Note: Disabling Eco-Mode or Quiet Mode may increase the
consumption of energy or supplies, or both.
Did the job print?
Step 2
Did the job print?
Step 3
a Remove held jobs stored in the printer memory.
The problem is
solved.
Go to step 4.
The problem is
solved.
Go to step 5.
The problem is
Step 5
a Check if the cable connections to the printer and print server solved.
are secure. For more information, see the setup documentation
that came with the printer.
b Resend the print job.
Go to step 6.
b Resend the print job.
Did the job print?
Step 4
a Disable the Page Protect feature.
From the printer control panel, navigate to:
Settings > General Settings > Print Recovery > Page Protect
> Off
b Resend the print job.
Did the job print?
Did the job print?
Step 6
Install additional printer memory, and then resend the print job.
Did the job print?
The problem is
solved.
Contact customer
support.
Troubleshooting
193
Tray linking does not work
Notes:
• The trays can detect paper length.
• The multipurpose feeder does not automatically detect the paper size. You must set the size from the
Paper Size/Type menu.
Action
Yes
No
Step 1
a Open the trays, and then check if they contain paper of the
same size and type.
The problem is
solved.
Go to step 2.
The problem is
solved.
Contact customer
support.
Action
Yes
No
Step 1
The problem is
solved.
Go to step 2.
The problem is
solved.
Contact customer
support.
• Check if the paper guides are in the correct positions for
the size of the paper loaded in each tray.
• Check if the paper size indicators on the paper guides are
aligned with the paper size indicators on the tray.
b Resend the print job.
Do the trays link correctly?
Step 2
a From the printer control panel, set the paper size and type in
the Paper menu to match the paper loaded in the trays to be
linked.
Note: The paper size and type must match for trays to be
linked.
b Resend the print job.
Do the trays link correctly?
Unexpected page breaks occur
Adjust the print timeout settings.
a From the printer control panel, navigate to:
Settings > General Settings > Timeouts > Print Timeout
b Select a higher setting and then, depending on your printer
or Submit.
model, select
c Resend the print job.
Did the file print correctly?
Step 2
a Check the original file for manual page breaks.
b Resend the print job.
Did the file print correctly?
Troubleshooting
194
Print quality problems
Characters have jagged or uneven edges
Action
Yes
No
Step 1
a Print a font sample list to check if the fonts you are using are
supported by the printer.
1 From the printer control panel, navigate to:
Go to step 2.
Select a font that is
supported by the
printer.
Menus > Reports > Print Fonts
2 Select PCL Fonts or PostScript Fonts.
b Resend the print job.
Are you using fonts that are supported by the printer?
Step 2
The problem is
Check if the fonts installed on the computer are supported by the solved.
printer.
Contact customer
support.
Are the fonts installed on the computer supported by the printer?
Clipped pages or images
Leading edge
ABCDE
ABCDE
ABCDE
Trailing edge
Action
Yes
No
Step 1
a Move the width and length guides in the tray to the correct
positions for the paper loaded.
b Resend the print job.
Go to step 2.
The problem is
solved.
Is the page or image clipped?
Troubleshooting
195
Action
Yes
No
Step 2
Go to step 3.
Do one or more of
the following:
From the printer control panel, set the paper size and type in the
Paper menu to match the paper loaded in the tray.
• From the printer
control panel,
change the
paper size to
match the paper
loaded in the tray.
Does the paper size match the paper loaded in the tray?
• From the printer
control panel,
change the
paper type to
match the paper
loaded in the tray.
Step 3
a Depending on your operating system, specify the paper size
from Printing Preferences or from the Print dialog.
b Resend the print job.
Go to step 4.
The problem is
solved.
Contact customer
support.
The problem is
solved.
Is the page or image clipped?
Step 4
a Remove, and then reinstall the imaging kit.
Warning—Potential Damage: Do not expose the imaging kit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the underside of
the imaging kit. This could damage the imaging kit.
b Resend the print job.
Is the page or image clipped?
Gray background on prints
Leading edge
ABCDE
ABCDE
ABCDE
Trailing edge
Troubleshooting
Action
196
Yes
The problem is
Step 1
solved.
Reduce the toner darkness.
a From the Quality menu on the printer control panel, reduce the
toner density.
No
Go to step 2.
Note: 4 is the factory default setting.
b Resend the print job.
Did the gray background disappear?
Step 2
a Remove, and then reinstall the imaging kit.
The problem is
solved.
Contact customer
support.
Yes
No
Warning—Potential Damage: Do not expose the imaging kit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the underside of
the imaging kit. This could damage the imaging kit.
b Resend the print job.
Did the gray background disappear?
Horizontal voids appear on prints
Leading edge
Trailing edge
Action
Go to step 2.
Step 1
a Make sure your software program is using a correct fill pattern.
The problem is
solved.
b Resend the print job.
Do horizontal voids appear on prints?
Step 2
Go to step 3.
a Load the specified tray or feeder with a recommended type of
paper.
b Resend the print job.
Do horizontal voids appear on prints?
The problem is
solved.
Troubleshooting
197
Action
Yes
No
Step 3
a Remove, and then reinstall the imaging kit.
Go to step 4.
The problem is
solved.
Contact customer
support.
The problem is
solved.
Action
Yes
No
Step 1
a Move the width and length guides in the tray to the correct
positions for the paper size loaded.
b Resend the print job.
The problem is
solved.
Go to step 2.
Go to step 3.
Do one or more of
the following:
Warning—Potential Damage: Do not expose the imaging kit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the underside of
the imaging kit. This could damage the imaging kit.
b Resend the print job.
Do horizontal voids appear on prints?
Step 4
Replace the imaging kit, and then resend the print job.
Do horizontal voids appear on prints?
Incorrect margins on prints
ABCD
ABCD
ABCD
Are the margins correct?
Step 2
From the printer control panel, set the paper size in the Paper menu
to match the paper loaded in the tray.
Does the paper size match the paper loaded in the tray?
• Specify the paper
size from the tray
settings to match
the paper loaded
in the tray.
• Change the
paper loaded in
the tray to match
the paper size
specified in the
tray settings.
Troubleshooting
198
Action
Yes
No
Step 3
a Depending on your operating system, specify the paper size
from Printing Preferences or from the Print dialog.
b Resend the print job.
The problem is
solved.
Contact customer
support.
Action
Yes
No
Step 1
Go to step 2.
Adjust the width and
length guides.
Go to step 3.
Specify the paper
type and weight from
the tray settings to
match the paper
loaded in the tray.
Are the margins correct?
Paper curl
Move the width and length guides in the tray to the correct
positions for the size of the paper loaded.
Are the width and length guides positioned correctly?
Step 2
From the printer control panel, set the paper type and weight in
the Paper menu to match the paper loaded in the tray.
Do the paper type and weight match the type and weight of the
paper in the tray?
Step 3
Go to step 4.
a Depending on your operating system, specify the paper type
and weight from Printing Preferences or from the Print dialog.
b Resend the print job.
The problem is
solved.
Is the paper still curled?
Step 4
a Remove the paper from the tray, and then turn it over.
Go to step 5.
The problem is
solved.
Contact customer
support.
The problem is
solved.
b Resend the print job.
Is the paper still curled?
Step 5
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Resend the print job.
Is the paper still curled?
Troubleshooting
199
Print irregularities
Leading edge
)
)
ABCDE
ABCDE
ABCDE
Trailing edge
Action
Yes
No
Step 1
a Move the width and length guides in the tray to the correct
positions for the size of the paper loaded in the tray.
b Resend the print job.
Go to step 2.
The problem is
solved.
Go to step 3.
Do one or more of
the following:
Do print irregularities still appear?
Step 2
From the printer control panel, set the paper size and type in the
Paper menu to match the paper loaded in the tray.
Is the tray set to the size and type of the paper loaded in the tray?
• Specify the paper
size from the tray
settings to match
the paper loaded
in the tray.
• Change the
paper loaded in
the tray to match
the paper size
specified in the
tray settings.
Go to step 4.
Step 3
a Depending on your operating system, specify the paper type
and weight from Printing Preferences or from the Print dialog.
b Resend the print job.
The problem is
solved.
Do print irregularities still appear?
Step 4
From the printer
Go to step 5.
control
panel,
set
the
Check if the paper loaded in the tray has texture or rough finishes.
paper texture in the
Paper menu to match
Are you printing on textured or rough paper?
the paper loaded in
the tray.
Troubleshooting
200
Action
Yes
No
Step 5
a Load paper from a fresh package.
Go to step 6.
The problem is
solved.
Contact customer
support.
The problem is
solved.
Action
Yes
No
Step 1
a From the Quality menu on the printer control panel, select
Color Adjust.
b Resend the print job.
Go to step 2.
The problem is
solved.
Step 2
Go to step 3.
a From the Quality menu on the printer control panel, reduce the
toner darkness.
The problem is
solved.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Resend the print job.
Do print irregularities still appear?
Step 6
Replace the imaging kit, and then resend the print job.
Do print irregularities still appear?
Print is too dark
Is the print still too dark?
Note: 4 is the factory default setting.
b Resend the print job.
Is the print still too dark?
Go to step 4.
Step 3
a From the printer control panel, set the paper type, texture, and
weight in the Paper menu to match the paper loaded in the tray.
b Resend the print job.
Is the tray set to the type, texture, and weight of the paper loaded?
Change the paper
loaded in the tray to
match the paper
type, texture, and
weight specified in
the tray settings.
Troubleshooting
Action
201
Yes
Go to step 5.
Step 4
a Depending on your operating system, specify the paper type,
texture and weight from Printing Preferences or from the Print
dialog.
b Resend the print job.
No
The problem is
solved.
Is the print still too dark?
Step 5
From the printer
Go to step 6.
control
panel,
set
the
Check if the paper loaded in the tray has texture or rough finishes.
paper texture in the
Paper menu to match
Are you printing on textured or rough paper?
the paper loaded on
the tray.
Go to step 7.
The problem is
solved.
Contact customer
support.
The problem is
solved.
Action
Yes
No
Step 1
a From the Quality menu on the printer control panel, select
Color Adjust.
b Resend the print job.
Go to step 2.
The problem is
solved.
Step 6
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Resend the print job.
Is the print still too dark?
Step 7
Replace the imaging kit, and then resend the print job.
Is the print still too dark?
Print is too light
Is the print still too light?
Troubleshooting
202
Action
Yes
No
Step 2
a From the Quality menu on the printer control panel, increase
the toner darkness.
Go to step 3.
The problem is
solved.
Go to step 4.
Specify the paper
type, texture, and
weight from the tray
settings to match the
paper loaded in the
tray.
Note: 4 is the factory default setting.
b Resend the print job.
Is the print still too light?
Step 3
From the printer control panel, set the paper type, texture, and
weight in the Paper menu to match the paper loaded in the tray.
Is the tray set to the type, texture, and weight of the paper loaded?
Go to step 5.
Step 4
a Depending on your operating system, specify the paper type,
texture, and weight from Printing Preferences or from the Print
dialog.
b Resend the print job.
The problem is
solved.
Is the print still too light?
Step 5
Make sure that the paper has no texture or rough finishes.
Are you printing on textured or rough paper?
Step 6
a Load paper from a fresh package.
From the printer
Go to step 5.
control panel, set the
paper texture in the
Paper menu to match
the paper loaded in
the tray
Go to step 7.
The problem is
solved.
Contact customer
support.
The problem is
solved.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Resend the print job.
Is the print still too light?
Step 7
Replace the imaging kit, and then resend the print job.
Is the print still too light?
Troubleshooting
203
Printer is printing blank pages
Action
Yes
No
Step 1
a Check if there is packing material left on the imaging kit.
1 Remove the imaging kit.
Go to step 2.
The problem is
solved.
Contact customer
support.
The problem is
solved.
2 Check if the packing material is properly removed from the
imaging kit.
Warning—Potential Damage: Do not expose the imaging
kit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the underside
of the imaging kit. This could damage the imaging kit.
3 Reinstall the imaging kit.
b Resend the print job.
Is the printer still printing blank pages?
Step 2
Replace the imaging kit, and then resend the print job.
Is the printer still printing blank pages?
Printer is printing solid black pages
Troubleshooting
204
Action
Yes
No
Step 1
a Remove, and then reinstall the imaging kit.
Go to step 2.
The problem is
solved.
Contact customer
support.
The problem is
solved.
Yes
No
Warning—Potential Damage: Do not expose the imaging kit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the underside of
the imaging kit. This could damage the imaging kit.
b Resend the print job.
Is the printer printing solid black pages?
Step 2
Replace the imaging kit, and then resend the print job.
Is the printer printing solid black pages?
Repeating defects appear on prints
)
)
)
Action
a Check if the distance between the defects is equal to one of
the following:
•
•
•
•
•
25.1 mm (0.98 in.)
29.8 mm (1.17 in.)
43.9 mm (1.72 in.)
45.5 mm (1.79 in.)
94.2 mm (3.70 in.)
b If the distance between the defects equals 25.1 mm (0.98 in.),
29.8 mm (1.17 in.), or 94.2 mm (3.70 in.), then replace the
photoconductor unit.
c If the distance between the defects equals 43.9 mm (1.72 in.) or
45.5 mm (1.79 in.), then replace the developer unit.
Do the repeating defects still appear?
1 Check if the
distance
between the
defects is equal
to one of the
following:
• 37.7 mm
(1.48 in.)
• 78.5 mm
(3.09 in.)
• 95 mm
(3.74 in.)
2 Take note of the
distance, and
then contact
customer
support or your
service
representative.
The problem is
solved.
Troubleshooting
205
Shadow images appear on prints
Leading edge
A
AB
BC
CD
D
A
B
C
D
ABCD
Trailing edge
Action
Yes
No
Step 1
Go to step 2.
Load paper with the
correct paper type
and weight in the
tray.
Go to step 3.
Change the paper
type and weight to
match the paper
loaded in the tray.
Check if the paper loaded in the tray has the correct paper type
and weight.
Is paper with the correct paper type and weight loaded in the tray?
Step 2
From the printer control panel, set the paper type and weight in
the Paper menu to match the paper loaded in the tray.
Do the printer settings match the type and weight of the paper
loaded?
Go to step 4.
Step 3
a Depending on your operating system, specify the paper type
and weight from Printing Preferences or from the Print dialog.
b Resend the print job.
The problem is
solved.
Do shadow images still appear on prints?
Step 4
Replace the imaging kit, and then resend the print job.
Do shadow images still appear on prints?
Skewed print
)E
) D
ABC
E
ABCD E
ABCD
Contact customer
support.
The problem is
solved.
Troubleshooting
206
Action
Yes
No
Step 1
a Move the width and length guides in the tray to the correct
positions for the size of the paper loaded.
b Resend the print job.
Go to step 2.
The problem is
solved.
Contact customer
support.
The problem is
solved.
Yes
No
Is the print still skewed?
Step 2
a Check if you are printing on a paper that is supported by the
tray.
b Resend the print job.
Is the print still skewed?
Streaked horizontal lines appear on prints
ABCDE
ABCDE
ABCDE
Action
Go to step 2.
Step 1
a Depending on your operating system, specify the tray or feeder
from Printing Preferences or the Print dialog.
b Resend the print job.
The problem is
solved.
Do streaked horizontal lines appear on prints?
Step 2
From the printer control panel, set the paper type and weight in
the Paper menu to match the paper loaded in the tray.
Do the paper type and weight match the paper in the tray?
Go to step 3.
Do one or more of
the following:
• Specify the paper
type and weight
from the tray
settings to match
the paper loaded
in the tray.
• Change the
paper loaded in
the tray to match
the paper type
and weight
specified in the
tray settings.
Troubleshooting
207
Action
Yes
No
Step 3
a Load paper from a fresh package.
Go to step 4.
The problem is
solved.
Go to step 5.
The problem is
solved.
Contact customer
support.
The problem is
solved.
Yes
No
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Resend the print job.
Do streaked horizontal lines appear on prints?
Step 4
a Remove, and then reinstall the imaging kit.
Warning—Potential Damage: Do not expose the imaging kit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the underside of
the imaging kit. This could damage the imaging kit.
b Resend the print job.
Do streaked horizontal lines appear on prints?
Step 5
Replace the imaging kit, and then resend the print job.
Do streaked horizontal lines appear on prints?
Streaked vertical lines appear on prints
Leading edge
ABCDE
ABCDE
ABCDE
Trailing edge
Action
Go to step 2.
Step 1
a Depending on your operating system, specify the paper type,
texture, and weight from Printing Preferences or from the Print
dialog.
b Resend the print job.
Do streaked vertical lines appear on prints?
The problem is
solved.
Troubleshooting
208
Action
Yes
No
Step 2
Go to step 3.
Do one or more of
the following:
From the printer control panel, set the paper texture, type, and
weight in the Paper menu to match the paper loaded in the tray.
• Specify the paper
texture, type, and
weight from the
tray settings to
match the paper
loaded in the tray.
Do the paper texture, type, and weight match the paper in the tray?
• Change the
paper loaded in
the tray to match
the paper size
specified in the
tray settings.
Step 3
a Load paper from a fresh package.
Go to step 4.
The problem is
solved.
Go to step 5.
The problem is
solved.
Contact customer
support.
The problem is
solved.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Resend the print job.
Do streaked vertical lines appear on prints?
Step 4
a Remove, and then reinstall the imaging kit.
Warning—Potential Damage: Do not expose the imaging kit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the underside of
the imaging kit. This could damage the imaging kit.
b Resend the print job.
Do streaked vertical lines appear on prints?
Step 5
Replace the imaging kit, and then resend the print job.
Do streaked vertical lines appear on prints?
Toner fog or background shading appears on prints
ABCDE
ABCDE
ABCDE
Troubleshooting
209
Action
Yes
No
Step 1
a Remove, and then reinstall the imaging kit.
The problem is
solved.
Go to step 2.
The problem is
solved.
Contact customer
support.
Yes
No
Warning—Potential Damage: Do not expose the imaging kit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the underside of
the imaging kit. This could damage the imaging kit.
b Resend the print job.
Does fog or shading disappear from the prints?
Step 2
Replace the imaging kit, and then resend the print job.
Does fog or shading disappear from the prints?
Toner rubs off
Leading edge
ABC
DEF
Trailing edge
Action
Step 1
Go to step 2.
From the Paper menu on the printer control panel, check the paper
type, texture, and weight.
Do the paper type, texture, and weight match the paper loaded in
the tray?
Step 2
Resend the print job.
Does the toner still rub off?
Contact customer
support.
Specify the paper
type, texture, and
weight from the tray
settings to match the
paper loaded in the
tray.
The problem is
solved.
Troubleshooting
210
Transparency print quality is poor
Action
Yes
No
Step 1
Go to step 2.
Set the paper type to
Transparency.
From the printer control panel, set the paper type in the Paper
menu to match the paper loaded in the tray.
Is the paper type for the tray set to Transparency?
Contact customer
Step 2
a Check if you are using a recommended type of transparency. support.
The problem is
solved.
b Resend the print job.
Is the print quality still poor?
Uneven print density
Action
Yes
No
Replace the imaging kit, and then resend the print job.
Contact customer
support.
The problem is
solved.
Action
Yes
No
Step 1
a Check if your software program is using a correct fill pattern.
Go to step 2.
The problem is
solved.
Is the print density uneven?
Vertical voids appear on prints
Leading edge
Trailing edge
b Resend the print job.
Do vertical voids appear on prints?
Troubleshooting
211
Action
Yes
No
Step 2
a From the Paper Menu on the printer control panel, check the
paper type and paper weight.
b Resend the print job.
Go to step 3.
The problem is
solved.
Go to step 4.
The problem is
solved.
Go to step 5.
The problem is
solved.
Contact customer
support.
The problem is
solved.
Do vertical voids appear on prints?
Step 3
Check if you are using a recommended type of paper.
a Load paper source with a recommended type of paper.
b Resend the print job.
Do vertical voids appear on prints?
Step 4
a Remove, and then reinstall the imaging kit.
Warning—Potential Damage: Do not expose the imaging kit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the underside of
the imaging kit. This could damage the imaging kit.
b Resend the print job.
Do vertical voids appear on prints?
Step 5
Replace the imaging kit, and then resend the print job.
Do vertical voids appear on prints?
Color quality problems
FAQ about color printing
What is RGB color?
Red, green, and blue light can be added together in various amounts to produce a large range of colors
observed in nature. For example, red and green can be combined to create yellow. Televisions and computer
monitors create colors in this manner. RGB color is a method of describing colors by indicating the amount
of red, green, or blue needed to produce a certain color.
What is CMYK color?
Cyan, magenta, yellow, and black inks or toners can be printed in various amounts to produce a large range
of colors observed in nature. For example, cyan and yellow can be combined to create green. Printing
presses, inkjet printers, and color laser printers create colors in this manner. CMYK color is a method of
describing colors by indicating the amount of cyan, magenta, yellow, and black needed to reproduce a
particular color.
Troubleshooting
212
How is color specified in a document to be printed?
Software programs typically specify the document color using RGB or CMYK color combinations. Additionally,
they let users modify the color of each object in a document. For more information, see the help information
of your operating system.
How does the printer know what color to print?
When a user prints a document, information describing the type and color of each object is sent to the printer.
The color information is passed through color conversion tables that translate the color into the appropriate
amounts of cyan, magenta, yellow, and black toner needed to produce the color you want. The object
information determines the application of color conversion tables. For example, it is possible to apply one
type of color conversion table to text while applying a different color conversion table to photographic images.
What is manual color correction?
When manual color correction is enabled, the printer employs user‑selected color conversion tables to
process objects. However, Color Correction must be set to Manual, or no user‑defined color conversion will
be implemented. Manual color correction settings are specific to the type of object being printed (text,
graphics, or images), and how the color of the object is specified in the software program (RGB or CMYK
combinations).
Notes:
• Manual color correction is not useful if the software program does not specify colors with RGB or
CMYK combinations. It is also not effective in situations in which the software program or the
computer operating system controls the adjustment of colors.
• When Auto Color Correction is selected, the color conversion tables will generate preferred colors
used for the majority of the documents.
To manually apply a different color conversion table, do the following:
1 From the Quality menu on the printer control panel, select Color Correction, and then select Manual.
2 From the Quality menu on the printer control panel, select Manual Color, and then select the appropriate
color conversion table for the affected object type.
Object type
RGB Image
RGB Text
RGB Graphics
Color conversion tables
• Vivid—Produces brighter, more saturated colors and may be
applied to all incoming color formats.
• sRGB Display—Produces an output that approximates the
colors displayed on a computer monitor.
Note: Black toner usage is optimized for printing photographs.
• Display—True Black—Produces an output that approximates
the colors displayed on a computer monitor. This uses only black
toner to create all levels of neutral gray.
• sRGB Vivid—Provides an increased color saturation for the
sRGB Display color correction.
Note: Black toner usage is optimized for printing business
graphics.
• Off—No color correction is implemented.
Troubleshooting
Object type
CMYK Image
CMYK Text
CMYK Graphics
213
Color conversion tables
• US CMYK—Applies color correction to approximate the SWOP
(Specifications for Web Offset Publishing) color output.
• Euro CMYK—Applies color correction to approximate Euroscale
color output.
• Vivid CMYK—Increases the color saturation of the US CMYK
color correction setting.
• Off—No color correction is implemented.
How can I match a particular color (such as a corporate logo)?
Nine types of Color Samples sets are available from the Quality menu on the printer control panel. These are
also available from the Color Samples page of the Embedded Web Server. Selecting any sample set
generates a multiple‑page printout consisting of hundreds of colored boxes. Either a CMYK or RGB
combination is located on each box, depending on the table selected. The observed color of each box is
obtained by passing the CMYK or RGB combination labeled on the box through the selected color conversion
table.
By examining Color Samples sets, you can identify the box whose color is the closest to the color you want.
The color combination labeled on the box can then be used for modifying the color of the object in a software
program. For more information, see the help information of your operating system.
Note: Manual color correction may be necessary to utilize the selected color conversion table for the
particular object.
Selecting which Color Samples set to use for a particular color‑matching problem depends on the Color
Correction setting being used , the type of object being printed, and how the color of the object is specified
in the software program. When Color Correction is set to Off, the color is based on the print job information,
and no color conversion is implemented.
Note: The Color Samples pages are not useful if the software program does not specify colors with RGB or
CMYK combinations. Additionally, certain situations exist in which the software program or the computer
operating system adjusts the RGB or CMYK combinations specified in the program through color
management. The resulting printed color may not be an exact match of the Color Samples pages.
Prints on color transparencies appear dark when projected
Note: This problem occurs when projecting transparencies with reflective overhead projectors. To obtain the
highest projected color quality, transmissive overhead projectors are recommended.
Action
Yes
No
Step 1
Go to step 2.
Set the paper type to
Transparency.
The problem is
solved.
Go to step 3.
From the printer control panel, make sure the paper type setting
is set to Transparency.
Is the paper type setting correct?
Step 2
Reduce the toner darkness, and then resend the print job.
Does the print on the color transparency look lighter?
Troubleshooting
214
Action
Yes
No
Step 3
The problem is
solved.
Contact customer
support.
Make sure you are using a recommended type of color
transparency, and then resend the print job.
Does the print on the color transparency look lighter?
The color of the print does not match the color of the original file
Note: The color conversion tables used in Auto Color Correction mode generally approximate the colors of a
standard computer monitor. However, because of technology differences that exist between printers and
monitors, there are many colors that can also be affected by monitor variations and lighting conditions.
Action
Yes
No
Step 1
a Set Color Correction to Off.
The problem is
solved.
Go to step 2.
The problem is
solved.
Contact customer
support.
Yes
No
Note: When the printer color correction is disabled, the color
is based on the print job information, and no color conversion
is implemented.
b Resend the print job.
Does the color of the print match the color of the file on the
computer screen?
Step 2
From the Quality menu on the printer control panel, do the
following:
a Select Color Correction, and then select Manual.
b Select Manual Color, and then select the appropriate color
conversion table for the affected object type.
c Resend the print job.
Does the color of the print match the color of the file on the
computer screen?
The print appears tinted
Action
The problem is
Adjust the color balance.
solved.
a From the Color Balance menu on the printer control panel,
increase or decrease the values for cyan, magenta, yellow, and
black.
b Resend the print job.
Does the print still appear tinted?
Contact customer
support.
Troubleshooting
215
Solving copy problems
•
•
•
•
“Copier does not respond” on page 215
“Scanner unit does not close” on page 215
“Poor copy quality” on page 216
“Partial document or photo copies” on page 217
Copier does not respond
Action
Yes
No
Step 1
Clear the error or
status message.
Go to step 2.
Go to step 3.
Connect the power
cord to the printer
and a properly
grounded electrical
outlet.
Check if an error or status message appears on the display.
Does an error or status message appear?
Step 2
Check if the power cord is plugged into the printer and a properly
grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Step 3
The problem is
Turn off the printer, then wait for about 10 seconds, and then turn solved.
it back on.
Contact customer
support.
Did Performing Self Test and Ready appear?
Scanner unit does not close
Action
Yes
Check if there are no obstructions between the scanner unit and The problem is
solved.
the printer.
a Lift the scanner unit.
b Remove any obstruction that keeps the scanner unit open.
c Lower the scanner unit.
Did the scanner unit close properly?
No
Contact customer
support.
Troubleshooting
216
Poor copy quality
Action
Yes
No
Step 1
Clear the error or
status message.
Go to step 2.
Go to step 3.
Increase the scan
resolution setting for
a higher‑quality
output.
Check if an error or status message appears on the display.
Does an error or status message appear?
Step 2
Check the quality of the original document.
Is the quality of the original document satisfactory?
Step 3
Go to step 4.
If dark marks appear on prints, then clean the scanner glass and
the ADF glass using a clean, lint-free cloth dampened with water.
See “Cleaning the
scanner glass” on
page 131.
Is the scanner glass clean?
Go to step 5.
Step 4
Send a print job, and then check for print quality problems.
a From the General Settings menu, adjust the Eco‑Mode settings.
See “Print quality
problems” on
page 194.
b From the Copy menu, adjust the Darkness setting.
c If the print remains faded, then replace the toner cartridge.
Is the print quality satisfactory?
Step 5
Go to step 6.
Check the placement of the document or photo.
Make sure the document or photo is loaded facedown on the
scanner glass in the upper left corner.
Place the document
or photo facedown
on the scanner glass
in the upper left
corner.
Is the document or photo loaded correctly?
Step 6
Go to step 7.
Check the copy settings.
From the Copy screen, check if the Content Type and Content
Source settings are correct for the document being scanned.
Change the Content
Type and Content
Source settings to
match the document
being scanned.
Are the Content Type and Content Source settings correct for the
document being scanned?
Step 7
Check for patterns on print.
a From the printer control panel, navigate to:
Copy > Sharpness > select a lower setting
Note: Make sure no scaling is being selected.
b Resend the copy job.
Do patterns appear on prints?
Go to step 8.
The problem is
solved.
Troubleshooting
217
Action
Yes
No
Step 8
Go to step 9.
The problem is
solved.
Contact customer
support.
The problem is
solved.
Action
Yes
No
Step 1
Go to step 2.
Place the document
or photo facedown
on the scanner glass
in the upper left
corner.
Go to step 3.
Change the paper
size setting to match
the paper loaded in
the tray, or load the
tray with paper that
matches the paper
size setting.
Check for missing or faded text on prints.
a From the Copy screen, adjust the settings of the following:
• Sharpness—Increase the sharpness setting.
• Contrast—Increase the contrast setting.
b Resend the copy job.
Do prints have missing or faded text?
Step 9
Check for washed‑out or overexposed output.
a From the Copy screen, adjust the settings of the following:
• Background Removal—Reduce the current setting.
• Darkness—Increase the current setting.
b Resend the copy job.
Do pages show washed‑out or overexposed prints?
Partial document or photo copies
Check the placement of the document or photo.
Make sure the document or photo is loaded facedown on the
scanner glass in the upper left corner.
Is the document or photo loaded correctly?
Step 2
Check if the paper size setting matches the size of the paper
loaded in the tray.
From the Paper menu on the printer control panel, check the
Paper Size setting.
Does the paper size setting match the size of the paper loaded in
the tray.
The problem is
Step 3
a Specify the paper size. Depending on your operating system, solved.
specify the paper size in Printing Preferences or the Print
dialog.
b Resend the print job.
Do copies print properly?
Contact customer
support.
Troubleshooting
218
Solving scanner problems
•
•
•
•
•
•
•
“The scanner does not respond” on page 218
“Scan job was not successful” on page 219
“Scanner unit does not close” on page 220
“Scanning takes too long or freezes the computer” on page 220
“Poor scanned image quality” on page 220
“Partial document or photo scans” on page 221
“Cannot scan from a computer” on page 222
The scanner does not respond
Action
Yes
No
Step 1
Go to step 2.
Turn on the printer.
Go to step 3.
Connect the printer
cable securely to the
printer and the
computer, print
server, option, or
other network
device.
Check if the printer is turned on.
Is the printer turned on?
Step 2
Check if the printer cable is securely attached to the printer and
the computer, print server, option, or other network device.
Is the printer cable securely attached to the printer and the
computer, print server, option, or other network device?
Step 3
Go to step 4.
Check if the power cord is plugged into the printer and a properly
grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Step 4
Check if the electrical outlet is turned off by a switch or breaker.
Connect the power
cord to the printer
and a properly
grounded electrical
outlet.
Turn on the switch or Go to step 5.
reset the breaker.
Is the electrical outlet turned off by a switch or breaker?
Step 5
Check if the printer is plugged into any surge protectors,
uninterruptible power supplies, or extension cords.
Is the printer plugged into any surge protectors, uninterruptible
power supplies, or extension cords?
Connect the printer
power cord directly
to a properly
grounded electrical
outlet.
Go to step 6.
Troubleshooting
219
Action
Yes
Step 6
Unplug the other
Go to step 7.
electrical equipment
and turn on the
printer. If the printer
does not work, then
reconnect the other
electrical equipment
and then go to step
6.
Check other electrical equipment plugged into the outlet.
Are the other electrical equipment working?
Step 7
The problem is
Turn off the printer, then wait for about 10 seconds, and then turn solved.
the printer back on.
No
Contact customer
support.
Are the printer and scanner working?
Scan job was not successful
Action
Yes
No
Step 1
Go to step 2.
Connect the cables
properly.
Change the file
name.
Go to step 3.
Check the cable connections.
Make sure the Ethernet or USB cable is securely connected to
the computer and the printer.
Are the cables securely connected?
Step 2
Check if the file name is already in use.
Is the file name already in use?
Step 3
Close the file you are Go to step 4.
Check if the document or photo you want to scan is open in another scanning.
application or being used by another user.
Is the file you want to scan open by another application or user?
Step 4
Contact customer
support.
Check if either the Append time stamp or the Overwrite existing
file check box is selected in the destination configuration settings.
Is the Append time stamp or Overwrite existing file check box
selected in the destination configuration settings?
Select the Append
time stamp or
Overwrite existing
file check box in the
destination
configuration
settings.
Troubleshooting
220
Scanner unit does not close
Action
Yes
No
Check if there are obstructions in the scanner unit.
a Lift the scanner unit.
The problem is
solved.
Contact customer
support.
b Remove any obstruction keeping the scanner unit open.
c Lower the scanner unit.
Did the scanner unit close correctly?
Scanning takes too long or freezes the computer
Action
Yes
No
Step 1
Go to step 2.
The problem is
solved.
Contact customer
support.
The problem is
solved.
Action
Yes
No
Step 1
Clear the error
message.
Go to step 2.
Go to step 3.
Increase the scan
resolution settings
for a higher‑quality
output.
Go to step 4.
See “Cleaning the
scanner glass” on
page 131.
Check if other applications are interfering with the scan.
Close all applications that are not being used.
Does scanning still take too long or freeze the computer?
Step 2
Select a lower scan resolution.
Does scanning still take too long or freeze the computer?
Poor scanned image quality
Check if an error message appears on the display.
Is there an error message on the printer display?
Step 2
Check the quality of the original document.
Is the quality of the original document satisfactory?
Step 3
Clean the scanner glass and the ADF glass using a clean, lint‑free
cloth dampened with water.
Is the scanner glass clean?
Troubleshooting
221
Action
Yes
No
Step 4
Go to step 5.
Place the document
or photo facedown
on the scanner glass
in the upper left
corner.
Go to step 6.
See “Print quality
problems” on
page 194.
Go to step 7.
Change the Content
Type and Content
Source settings to
match the document
being scanned.
Problem solved.
Contact customer
support.
Yes
No
Check the placement of the document or photo.
Make sure the document or photo is loaded facedown on the
scanner glass in the upper left corner.
Is the document or photo loaded correctly?
Step 5
Send a print job, and then check for print quality problems.
• From the General Settings menu, adjust the Eco‑Mode settings.
• From the Copy menu, adjust the Darkness setting.
• When the print becomes faded, replace the toner cartridge.
Is the print quality satisfactory?
Step 6
Check the scan settings.
From the Scan screen, make sure the Content Type and
Content Source settings are correct for the document being
scanned.
Are the Content Type and Content Source settings correct for the
document being scanned?
Step 7
Increase the scan resolution settings for a higher‑quality output.
Did the increased resolution produce a higher‑quality output?
Partial document or photo scans
Action
Contact customer
Check the placement of the document or photo.
Make sure the document or photo is loaded facedown on the support.
scanner glass in the upper left corner.
Is the document or photo loaded correctly?
Load the document
or photo facedown
on the scanner glass
in the upper left
corner.
Troubleshooting
222
Cannot scan from a computer
Action
Yes
No
Step 1
Go to step 3.
Go to step 2.
Make sure the printer is turned on and that Ready appears on the
printer display before scanning a job.
Does Ready appear before scanning the job?
Step 2
Clear the error
Turn off the printer, then wait for about 10 seconds, and then turn message.
the printer back on.
Go to step 3.
Is there an error message on the printer display?
Step 3
Contact customer
support.
Check the cable connections between the printer and the print
server to make sure they are secure.
For more information, see the setup documentation that came
with the printer.
Tighten the cable
connections.
Are the cable connections between the printer and the print server
secure?
Embedded Web Server does not open
Action
Yes
No
Step 1
a Turn on the printer.
The problem is
solved.
Go to step 2.
b Open a Web browser, and then type the printer IP address.
c Press Enter.
Does the Embedded Web Server open?
Troubleshooting
223
Action
Yes
No
Step 2
The problem is
solved.
Go to step 3.
The problem is
solved.
Go to step 4.
The problem is
Check if the cable connections to the printer and print server are solved.
secure.
a Connect the cables properly. For more information, see the
setup documentation that came with the printer.
b Open a Web browser, and then type the printer IP address.
Go to step 5.
Make sure the printer IP address is correct.
a View the printer IP address:
• From the TCP/IP section in the Network/Ports menu
• By printing a network setup page or menu settings page,
and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
b Open a Web browser, and then type the IP address.
Note: Depending on the network settings, you may need to
type “https://” instead of “http://” before the printer IP
address to access the Embedded Web Server.
c Press Enter.
Does the Embedded Web Server open?
Step 3
Check if the network is working.
a Print a network setup page.
b Check the first section of the network setup page and confirm
that the status is Connected.
Note: If the status is Not Connected, then the connection
may be intermittent, or the network cable may be defective.
Contact your system support person for a solution, and then
print another network setup page.
c Open a Web browser, and then type the printer IP address.
d Press Enter.
Does the Embedded Web Server open?
Step 4
c Press Enter.
Does the Embedded Web Server open?
Step 5
Temporarily disable the Web proxy servers.
Proxy servers may block or restrict you from accessing certain
Web sites including the Embedded Web Server.
Does the Embedded Web Server open?
The problem is
solved.
Contact your system
support person.
Troubleshooting
224
Contacting customer support
Before contacting customer support, make sure to have the following information:
• Printer problem
• Error message
• Printer model type and serial number
Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals,
support documentation, drivers, and other downloads.
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries
or regions, go to http://support.lexmark.com.
Notices
225
Notices
Product information
Product name:
Lexmark CX310n, CX310dn, CX317dn
Machine type:
7527
Model(s):
211, 231
Edition notice
November 2017
The following paragraph does not apply to any country where such provisions are inconsistent with local
law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY
KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of
express or implied warranties in certain transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made
to the information herein; these changes will be incorporated in later editions. Improvements or changes in the
products or the programs described may be made at any time.
References in this publication to products, programs, or services do not imply that the manufacturer intends to
make these available in all countries in which it operates. Any reference to a product, program, or service is
not intended to state or imply that only that product, program, or service may be used. Any functionally
equivalent product, program, or service that does not infringe any existing intellectual property right may be
used instead. Evaluation and verification of operation in conjunction with other products, programs, or services,
except those expressly designated by the manufacturer, are the user’s responsibility.
For Lexmark technical support, visit http://support.lexmark.com.
For information on supplies and downloads, visit www.lexmark.com.
© 2012 Lexmark International, Inc.
All rights reserved.
GOVERNMENT END USERS
The Software Program and any related documentation are "Commercial Items," as that term is defined in 48
C.F.R. 2.101, "Computer Software" and "Commercial Computer Software Documentation," as such terms are
used in 48 C.F.R. 12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212 or 48 C.F.R.
227.7202-1 through 227.7207-4, as applicable, the Commercial Computer Software and Commercial Software
Documentation are licensed to the U.S. Government end users (a) only as Commercial Items and (b) with only
those rights as are granted to all other end users pursuant to the terms and conditions herein.
Notices
226
Licensing notices
All licensing notices associated with this product can be viewed from the root directory of the installation
software CD.
Trademarks
Lexmark, the Lexmark logo, MarkNet, AccuRead, and MarkVision are trademarks or registered trademarks of
Lexmark International, Inc. in the United States and/or other countries.
Google Cloud Print is a trademark of Google Inc.
Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
Microsoft and Windows are either registered trademarks or trademarks of the Microsoft group of companies
in the United States and other countries.
Mopria®, the Mopria® logo, and the Mopria® Alliance logo are registered trademarks and service marks of Mopria
Alliance, Inc. in the United States and other countries. Unauthorized use is strictly prohibited.
PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company’s
designation of a set of printer commands (language) and functions included in its printer products. This printer
is intended to be compatible with the PCL language. This means the printer recognizes PCL commands used
in various application programs, and that the printer emulates the functions corresponding to the commands.
PostScript is a registered trademark of Adobe Systems Incorporated in the United States and/or other countries.
The following terms are trademarks or registered trademarks of these companies:
Albertus
The Monotype Corporation plc
Antique Olive
Monsieur Marcel OLIVE
Apple-Chancery
Apple Computer, Inc.
Arial
The Monotype Corporation plc
CG Times
Based on Times New Roman under license from The Monotype Corporation plc, is a
product of Agfa Corporation
Chicago
Apple Computer, Inc.
Clarendon
Linotype-Hell AG and/or its subsidiaries
Eurostile
Nebiolo
Geneva
Apple Computer, Inc.
GillSans
The Monotype Corporation plc
Helvetica
Linotype-Hell AG and/or its subsidiaries
Hoefler
Jonathan Hoefler Type Foundry
ITC Avant Garde Gothic International Typeface Corporation
ITC Bookman
International Typeface Corporation
ITC Mona Lisa
International Typeface Corporation
ITC Zapf Chancery
International Typeface Corporation
Joanna
The Monotype Corporation plc
Notices
227
Marigold
Arthur Baker
Monaco
Apple Computer, Inc.
New York
Apple Computer, Inc.
Oxford
Arthur Baker
Palatino
Linotype-Hell AG and/or its subsidiaries
Stempel Garamond
Linotype-Hell AG and/or its subsidiaries
Taffy
Agfa Corporation
Times New Roman
The Monotype Corporation plc
Univers
Linotype-Hell AG and/or its subsidiaries
All other trademarks are the property of their respective owners.
AirPrint and the AirPrint logo are trademarks of Apple, Inc.
Noise emission levels
The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO
9296.
Note: Some modes may not apply to your product.
1-meter average sound pressure, dBA
Printing
50
Scanning
49
Copying
48
Ready
16
Values are subject to change. See www.lexmark.com for current values.
Waste from Electrical and Electronic Equipment (WEEE) directive
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the
European Union. We encourage the recycling of our products.
If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your
local sales office phone number.
Notices
228
India E-Waste notice
This product complies with the India E-Waste (Management and Handling) Rules, 2011, which prohibit use of
lead, mercury, hexavalent chromium, polybrominated biphenyls, or polybrominated diphenyl ethers in
concentrations exceeding 0.1% by weight and 0.01% by weight for cadmium, except for the exemption set in
Schedule II of the Rules.
Product disposal
Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local
authorities for disposal and recycling options.
Static sensitivity notice
This symbol identifies static-sensitive parts. Do not touch the areas near these symbols without first touching
a metal surface in an area away from the symbol.
ENERGY STAR
Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to
comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped
by Lexmark.
Temperature information
Ambient operating temperature
15.6 to 32.2°C (60 to 90°F)
Shipping temperature
-40 to 43.3°C (-40 to 110°F)
Storage temperature and relative humidity
1 to 35°C (34 to 95°F)
8 to 80% RH
Notices
229
Laser notice
The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for
Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements
of IEC 60825-1: 2014.
Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) laser
that is nominally a 12‑milliwatt gallium arsenide laser operating in the wavelength of 655–675 nanometers. The
laser system and printer are designed so there is never any human access to laser radiation above a Class I
level during normal operation, user maintenance, or prescribed service condition.
Laser advisory label
A laser notice label may be affixed to this printer as shown:
DANGER - Invisible laser radiation when cartridges are removed and interlock defeated. Avoid exposure to laser beam.
PERIGO - Radiação a laser invisível será liberada se os cartuchos forem removidos e o lacre rompido. Evite a exposição aos feixes de laser.
Opasnost - Nevidljivo lasersko zračenje kada su kasete uklonjene i poništena sigurnosna veza. Izbjegavati izlaganje zracima.
NEBEZPEČÍ - Když jsou vyjmuty kazety a je odblokována pojistka, ze zařízení je vysíláno neviditelné laserové záření. Nevystavujte se působení laserového paprsku.
FARE - Usynlig laserstråling, når patroner fjernes, og spærreanordningen er slået fra. Undgå at blive udsat for laserstrålen.
GEVAAR - Onzichtbare laserstraling wanneer cartridges worden verwijderd en een vergrendeling wordt genegeerd. Voorkom blootstelling aan de laser.
DANGER - Rayonnements laser invisibles lors du retrait des cartouches et du déverrouillage des loquets. Eviter toute exposition au rayon laser.
VAARA - Näkymätöntä lasersäteilyä on varottava, kun värikasetit on poistettu ja lukitus on auki. Vältä lasersäteelle altistumista.
GEFAHR - Unsichtbare Laserstrahlung beim Herausnehmen von Druckkassetten und offener Sicherheitssperre. Laserstrahl meiden.
ΚΙΝΔΥΝΟΣ - Έκλυση αόρατης ακτινοβολίας laser κατά την αφαίρεση των κασετών και την απασφάλιση της μανδάλωσης. Αποφεύγετε την έκθεση στην
ακτινοβολία laser.
VESZÉLY – Nem látható lézersugárzás fordulhat elő a patronok eltávolításakor és a zárószerkezet felbontásakor. Kerülje a lézersugárnak való kitettséget.
PERICOLO - Emissione di radiazioni laser invisibili durante la rimozione delle cartucce e del blocco. Evitare l´esposizione al raggio laser.
FARE – Usynlig laserstråling når kassettene tas ut og sperren er satt ut av spill. Unngå eksponering for laserstrålen.
NIEBEZPIECZEŃSTWO - niewidzialne promieniowanie laserowe podczas usuwania kaset i blokady. Należy unikać naświetlenia promieniem lasera.
ОПАСНО! Невидимое лазерное излучение при извлеченных картриджах и снятии блокировки. Избегайте воздействия лазерных лучей.
Pozor – Nebezpečenstvo neviditeľného laserového žiarenia pri odobratých kazetách a odblokovanej poistke. Nevystavujte sa lúčom.
PELIGRO: Se producen radiaciones láser invisibles al extraer los cartuchos con el interbloqueo desactivado. Evite la exposición al haz de láser.
FARA – Osynlig laserstrålning när patroner tas ur och spärrmekanismen är upphävd. Undvik exponering för laserstrålen.
危险 - 当移除碳粉盒及互锁失效时会产生看不见的激光辐射,请避免暴露在激光光束下。
危險 - 移除碳粉匣與安全連續開關失效時會產生看不見的雷射輻射。請避免曝露在雷射光束下。
危険 - カートリッジが取り外され、内部ロックが無効になると、見えないレーザー光が放射されます。 このレーザー光に当たらないようにしてください。
Power consumption
Product power consumption
The following table documents the power consumption characteristics of the product.
Note: Some modes may not apply to your product.
Mode
Description
Power consumption
(Watts)
Printing
The product is generating hard‑copy output from electronic inputs.
500
Copy
The product is generating hard‑copy output from hard‑copy original
documents.
540
Notices
230
Mode
Description
Power consumption
(Watts)
Scan
The product is scanning hard‑copy documents.
40
Ready
The product is waiting for a print job.
30
Sleep Mode The product is in a high‑level energy‑saving mode.
2.5
Hibernate
The product is in a low‑level energy‑saving mode.
0.5
Off
The product is plugged into an electrical outlet, but the power switch is turned 0
off.
The power consumption levels listed in the previous table represent time-averaged measurements.
Instantaneous power draws may be substantially higher than the average.
Values are subject to change. See www.lexmark.com for current values.
Sleep Mode
This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by
lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged
after this product is not used for a specified period of time, called the Sleep Mode Timeout.
Factory default Sleep Mode Timeout for this product (in minutes):
20
By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes.
Setting the Sleep Mode Timeout to a low value reduces energy consumption, but may increase the response
time of the product. Setting the Sleep Mode Timeout to a high value maintains a fast response, but uses more
energy.
Hibernate Mode
This product is designed with an ultra‑low power operating mode called Hibernate mode. When operating in
Hibernate Mode, all other systems and devices are powered down safely.
The Hibernate mode can be entered in any of the following methods:
• Using the Hibernate Timeout
• Using the Schedule Power modes
• Using the Sleep/Hibernate button
Factory default Hibernate Timeout for this product in all countries or regions
3 days
The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modified
between one hour and one month.
Off mode
If this product has an off mode which still consumes a small amount of power, then to completely stop product
power consumption, disconnect the power supply cord from the electrical outlet.
Notices
231
Total energy usage
It is sometimes helpful to calculate the total product energy usage. Since power consumption claims are
provided in power units of Watts, the power consumption should be multiplied by the time the product spends
in each mode in order to calculate energy usage. The total product energy usage is the sum of each mode's
energy usage.
Regulatory notices for electromagnetic compatibility
This section contains regulatory information pertaining to electromagnetic compatibility.
Federal Communications Commission (FCC) compliance information
statement
This product has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
The FCC Class B limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
•
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult your point of purchase or service representative for additional suggestions.
The manufacturer is not responsible for radio or television interference caused by using other than
recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized changes
or modifications could void the user's authority to operate this equipment.
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing
device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach
or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a
violation of FCC regulations.
Any questions regarding this compliance information statement should be directed to:
Director of Lexmark Technology & Services
Lexmark International, Inc.
740 West New Circle Road
Lexington, KY 40550
(859) 232–3000
Notices
232
Industry Canada compliance statement
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Standard ICES-003.
Avis de conformité aux normes de l’industrie du Canada
Cet appareil numérique de classe B est conforme aux exigences de la norme canadienne relative aux
équipements pouvant causer des interférences NMB-003.
Notice to users of the New Zealand telephone network
The following are special conditions for the Facsimile User Instructions. The grant of a telepermit for any item
of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions
for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any
sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another
item of telepermitted equipment of a different make or model, nor does it imply that any product is compatible
with all of Telecom's network services.
This equipment shall not be set up to make automatic calls to the Telecom “111” Emergency Service.
This equipment may not provide for the effective hand-over of a call to another device connected to the same
line.
This equipment should not be used under any circumstances that may constitute a nuisance to other Telecom
customers.
This equipment is not capable, under all operating conditions, of correct operation at the higher speeds for
which it is designed. Telecom will accept no responsibility should difficulties arise in such circumstances.
The decadic (or pulse) dialing on this device is unsuitable for use on the Telecom network in New Zealand.
For correct operation, the total of all the Ringer Equivalence Numbers (RENs) of all parallel devices connected
to the same telephone line may not exceed 5. The REN of this device is located on the label.
This device uses an RJ-11C modular connector. Contact your point of purchase if a BT adapter is required. The
Lexmark part number is 80D1873.
Some parameters required for compliance with Telecom's telepermit requirements are dependent on the
equipment associated with this device. The associated equipment shall be set to operate within the following
limits for compliance to Telecom's specifications:
• There shall be no more than 10 call attempts to the same number within any 30 minute period for any single
manual call initiation, and
• The equipment shall go on-hook for a period of not less than 30 seconds between the end of one attempt
and the beginning of the next call attempt.
• The equipment shall be set to ensure that automatic calls to different numbers are spaced such that there
is not less than 5 seconds between the end of one call attempt and the beginning of another.
Notices
233
日本の VCCI 規定
製品にこのマークが表示されている場合、次の要件を満たしています。
この装置は、クラス B 情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この
装置がラジオやテレビジョン受信機に近接して使用されると、受信障害を引き起こすことがあります。
取扱説明書に従って正しい取り扱いをしてください。
VCCI-B
European Community (EC) directives conformity
This product is in conformity with the protection requirements of EC Council directives 2014/30/EU, 2014/35/EU,
2009/125/EC, and 2011/65/EU on the approximation and harmonization of the laws of the Member States
relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage
limits, the ecodesign of energy-related products, and on the restrictions of use of certain hazardous substances
in electrical and electronic equipment.
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY,
40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön
fasor, Millennium Tower III, 1095 Budapest HUNGARY. A declaration of conformity to the requirements of the
Directives is available upon request from the Authorized Representative or may be obtained at
www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html.
This product satisfies the Class B limits of EN 55022 and EN55032 and safety requirements of EN 60950‑1 or
EN 62368-1.
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS,
LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER
PRINTERS
Lexmark International, Inc., Lexington, KY
This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the
country-specific warranty information that came with your product.
This limited warranty applies to this product only if it was originally purchased for your use, and not for resale,
from Lexmark or a Lexmark Remarketer, referred to in this statement as “Remarketer.”
Limited warranty
Lexmark warrants that this product:
—Is manufactured from new parts, or new and serviceable used parts, which perform like new parts
—Is, during normal use, free from defects in material and workmanship
Notices
234
If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for
repair or replacement (at Lexmark's option).
If this product is a feature or option, this statement applies only when that feature or option is used with the
product for which it was intended. To obtain warranty service, you may be required to present the feature or
option with the product.
If you transfer this product to another user, warranty service under the terms of this statement is available to
that user for the remainder of the warranty period. You should transfer proof of original purchase and this
statement to that user.
Limited warranty service
The warranty period starts on the date of original purchase as shown on the purchase receipt and ends 12
months later provided that the warranty period for any supplies and for any maintenance items included with
the printer shall end earlier if it, or its original contents, are substantially used up, depleted, or consumed. Fuser
Units, Transfer/Transport Units, Paper Feed items, if any, and any other items for which a Maintenance Kit is
available are substantially consumed when the printer displays a “Life Warning” or “Scheduled Maintenance”
message for such item.
To obtain warranty service you may be required to present proof of original purchase. You may be required to
deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark
designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the
Lexmark designated location.
When warranty service involves the exchange of a product or part, the item replaced becomes the property of
the Remarketer or Lexmark. The replacement may be a new or repaired item.
The replacement item assumes the remaining warranty period of the original product.
Replacement is not available to you if the product you present for exchange is defaced, altered, in need of a
repair not included in warranty service, damaged beyond repair, or if the product is not free of all legal
obligations, restrictions, liens, and encumbrances.
As part of your warranty service and/or replacement, Lexmark may update the firmware in your printer to the
latest version. Firmware updates may modify printer settings and cause counterfeit and/or unauthorized
products, supplies, parts, materials (such as toners and inks), software, or interfaces to stop working. Authorized
use of genuine Lexmark products will not be impacted.
Before you present this product for warranty service, remove all print cartridges, programs, data, and removable
storage media (unless directed otherwise by Lexmark).
For further explanation of your warranty alternatives and the nearest Lexmark authorized servicer in your area
contact Lexmark on the World Wide Web.
Remote technical support is provided for this product throughout its warranty period. For products no longer
covered by a Lexmark warranty, technical support may not be available or only be available for a fee.
Extent of limited warranty
Lexmark does not warrant uninterrupted or error-free operation of any product or the durability or longevity of
prints produced by any product.
Warranty service does not include repair of failures caused by:
—Modification or unauthorized attachments
—Accidents, misuse, abuse or use inconsistent with Lexmark user’s guides, manuals, instructions or guidance
Notices
235
—Unsuitable physical or operating environment
—Maintenance by anyone other than Lexmark or a Lexmark authorized servicer
—Operation of a product beyond the limit of its duty cycle
—Use of printing media outside of Lexmark specifications
—Refurbishment, repair, refilling or remanufacture by a third party of products, supplies or parts
—Products, supplies, parts, materials (such as toners and inks), software, or interfaces not furnished by Lexmark
TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LEXMARK NOR ITS THIRD PARTY SUPPLIERS
OR REMARKETERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS
OR IMPLIED, WITH RESPECT TO THIS PRODUCT, AND SPECIFICALLY DISCLAIM THE IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND
SATISFACTORY QUALITY. ANY WARRANTIES THAT MAY NOT BE DISCLAIMED UNDER APPLICABLE LAW
ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES, EXPRESS OR IMPLIED, WILL
APPLY AFTER THIS PERIOD. ALL INFORMATION, SPECIFICATIONS, PRICES, AND SERVICES ARE SUBJECT
TO CHANGE AT ANY TIME WITHOUT NOTICE.
Limitation of liability
Your sole remedy under this limited warranty is set forth in this document. For any claim concerning performance
or nonperformance of Lexmark or a Remarketer for this product under this limited warranty, you may recover
actual damages up to the limit set forth in the following paragraph.
Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the
product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or
damage to real property or tangible personal property for which Lexmark is legally liable. IN NO EVENT WILL
LEXMARK BE LIABLE FOR ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER
ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the
possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's
and its Suppliers' and Remarketers' limitations of remedies are not cumulative. Such Suppliers and Remarketers
are intended beneficiaries of this limitation.
Additional rights
Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or
limitation of incidental or consequential damages, so the limitations or exclusions contained above may not
apply to you.
This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state.
DEVICE PATENT LICENSE
Lexmark reserves the right to discontinue selling these toner cartridges any time after it discontinues service
support for this printer.
IMPORTANT: PLEASE READ BEFORE OPENING: Opening this package, installing the printing device software,
or using the products inside confirms your acceptance of the following licenses/agreements:
License: The patented printer inside is licensed for, and designed to work with only genuine Lexmark toner
cartridges and developer components for the life of the patented printer. You agree to: (1) use only genuine
Notices
236
Lexmark toner cartridges and developer components with this printer except as otherwise provided below, and
(2) pass this license/agreement to any subsequent user of this printer. The patented Lexmark toner cartridges
and developer components inside are licensed subject to a restriction that they may be used only once.
Following their initial use, you agree to return them only to Lexmark for recycling. Lexmark toner cartridges are
designed to stop working after delivering a fixed amount of toner. A variable amount of toner may remain in
them when replacement is required. If you do not accept these terms, return the unopened package to your
point of purchase. Replacement toner cartridge(s) sold without these terms are available through
www.lexmark.com, may be refilled by you, or a third party, as the only cartridge alternative to be used with the
licensed printer.
Index
237
Index
Numerics
250‑sheet tray
loading 30
650‑sheet duo tray
installing 22
loading 30, 34
Symbols
[Color] cartridge low [88.xy] 170
[Color] cartridge nearly low
[88.xy] 170
[Color] cartridge very low, [x]
estimated pages remain
[88.xy] 170
[Type] imaging kit low [84.xy] 181
[Type] imaging kit nearly low
[84.xy] 181
[Type] imaging kit very low, [x]
estimated pages remain
[84.xy] 181
A
Active NIC menu 85
adding hardware options
print driver 25
adding internal options
print driver 25
ADF
copying using 56
Adjusting color 169
adjusting Sleep mode 125
adjusting toner darkness 51
administrator settings
Embedded Web Server 156
AirPrint
using 53
AppleTalk menu 90
arrow buttons
printer control panel 13
attaching cables 23
available internal options 15
avoiding jams 46
avoiding paper jams 159
B
back button
printer control panel 13
black‑and‑white printing 51
buttons, printer control panel 13
C
cables
Ethernet 23
USB 23
cancel button
printer control panel 13
canceling a copy job from the
printer control panel 64
canceling a print job
from the computer 55
from the printer control
panel 55
canceling an e-mail 69
cannot open Embedded Web
Server 222
card stock
loading 35
tips 44
Change [paper source] to
[custom string] 169
Change [paper source] to
[custom type name] 169
Change [paper source] to [paper
type] [paper size] 169
checking an unresponsive
printer 182
checking status of parts and
supplies 132
checking the status of parts and
supplies 132
checking the virtual display
using the Embedded Web
Server 156
cleaning
exterior of the printer 130
interior of the printer 130
scanner glass 131
cleaning the printer 130
Close door 169
Close flatbed cover and load
originals if restarting job
[2yy.xx] 170
collate
copy options 65
collating copies 62
color quality troubleshooting
color of print and color on
computer screen do not
match 214
prints on color transparencies
appear dark when
projected 213
color quality, troubleshooting
print appears tinted 214
Complex page, some data may
not have printed [39] 170
confidential data
information on securing 129
confidential jobs
modifying print settings 54
confidential print jobs 53
Confidential Print menu 93
Configuration change, some held
jobs were not restored [57] 171
configuration information
wireless network 26
configurations
printer 11
configuring
multiple printers 158
supply notifications, imaging
kit 157
supply notifications,
maintenance kit 157
supply notifications, toner
cartridge 157
supply notifications, waste toner
bottle 157
configuring e‑mail settings 67
configuring supply notifications
from the Embedded Web
Server 157
configuring the Universal paper
size settings 30
connecting to a wireless network
using PBC, Push Button
Configuration method 27
using PIN, Personal
Identification Number
method 27
using the Embedded Web
Server 28
using wireless setup wizard 27
Index
conservation settings
Eco‑Mode 123
Hibernate mode 125
Hibernate Timeout 126
Quiet mode 124
Schedule Power Modes 126
Sleep mode 125
conserving supplies 123
contacting customer
support 224
control panel, printer
indicator light 14
Sleep button light 14
controller board
accessing 16
copies
copy options 64
copy from
copy options 64
copy job
canceling 64
copy options
collate 65
copies 64
copy from 64
copy to 65
darkness 65
overlay 66
paper saver 66
scale 65
separator sheets 66
copy quality
adjusting 61
copy screen
content source 65
content type 65
options 66
Copy Settings menu 100
copy to
copy options 65
copy troubleshooting
copier does not respond 215
partial document or photo
copies 217
poor copy quality 216
poor scanned image
quality 220
scanner unit does not
close 215, 220
copying
adding an overlay message 63
adjusting quality 61
238
canceling a copy job from the
printer control panel 64
collating copies 62
enlarging 60
making a copy lighter or
darker 60
multiple pages on one sheet 63
on letterhead 58
on transparencies 57
photos 57
placing separator sheets
between copies 62
quick copy 56
reducing 60
selecting a tray 59
to a different size 59
using the ADF 56
using the scanner glass 57
creating an FTP shortcut
using the Embedded Web
Server 70
custom paper type
assigning 40
custom paper type name
creating 39
custom paper type names
assigning 39
Custom Scan Sizes menu 84
Custom Type [x]
assigning a paper type 40
Custom Type [x] name
creating 39
Custom Types menu 83
customer support
contacting 224
D
darkness
copy options 65
Default Source menu 75
Defective flash detected [51] 171
developer unit
replacing 139, 148
device and network settings
erasing 129
display troubleshooting
printer display is blank 184
display, printer control panel 13
documents, printing
from a computer 51
from a mobile device 53
E
Eco‑Mode
using 123
embedded solutions
erasing 129
Embedded Web Server 157
administrator settings 156
checking the status of parts 132
checking the status of
supplies 132
copying settings to other
printers 158
creating an FTP shortcut 70
creating e‑mail shortcuts 68
modifying confidential print
settings 54
networking settings 156
problem accessing 222
setting up e‑mail alerts 156
Embedded Web Server —
Security: Administrator's Guide
where to find 156
Embedded Web Server —
Security: Administrator’s Guide
where to find 129
emission
notices 227, 231, 232, 233
enlarging a copy 60
envelopes
loading 33, 35
tips on using 43
environmental settings
Eco‑Mode 123
Hibernate mode 125
Hibernate Timeout 126
Quiet mode 124
Schedule Power Modes 126
Sleep mode 125
erasing non‑volatile memory 129
erasing volatile memory 129
Error reading USB drive. Remove
USB. 171
Error reading USB hub. Remove
hub. 171
Ethernet network
preparing to set up for Ethernet
printing 25
Ethernet port 23
Ethernet setup
preparing for an 25
Index
exterior of the printer
cleaning 130
e‑mail
canceling 69
e‑mail alerts
low supply levels 156
paper jam 156
setting up 156
e‑mail function
setting up 67
E‑mail Settings menu 104
e‑mail shortcuts, creating
using the Embedded Web
Server 68
e‑mail, sending
using a shortcut number 68
using the printer control
panel 68
e‑mailing
configuring e‑mail settings 67
creating shortcuts using the
Embedded Web Server 68
setting up e‑mail function 67
using a shortcut number 68
using the printer control
panel 68
F
factory defaults, restoring 158
FAQ about color printing 211
FCC notices 231
finding more information about
the printer 9
Finishing menu 112
firmware cards 15
font sample list
printing 55
fonts card 15
FTP address, scanning to
using a shortcut 71
FTP Settings menu 108
G
General Settings menu 96
Google Cloud Print
using 53
green settings
Eco‑Mode 123
Hibernate mode 125
Hibernate Timeout 126
Quiet mode 124
239
Schedule Power Modes 126
H
hardware options, adding
print driver 25
held jobs 53
printing from a Macintosh
computer 54
printing from Windows 54
held print jobs
printing from a Macintosh
computer 54
printing from Windows 54
Help menu 122
Hibernate mode
using 125
Hibernate Timeout
setting 126
home button
printer control panel 13
HTML menu 121
I
Image menu 122
imaging kit
replacing 139
imaging kits
ordering 134
Incompatible tray [x] [59] 171
Incorrect paper size, open [paper
source] [34] 171
indicator light
printer control panel 13
individual settings
erasing 129
Insert Tray [x] 172
installing an optional card 20
installing options
order of installation 21
installing the printer software 24
Insufficient memory to collate job
[37] 172
Insufficient memory to support
Resource Save feature [35] 172
Insufficient memory, some Held
Jobs were deleted [37] 172
Insufficient memory, some held
jobs will not be restored [37] 172
interior of the printer
cleaning 130
internal options 15
internal options, adding
print driver 25
IPv6 menu 89
J
jams
avoiding 159
locating jam areas 160
locations 160
jams, clearing
below the fuser 163
in the automatic document
feeder 167
in the duplex unit 163
in the front door 163
in the manual feeder 166
in the multipurpose feeder 166
in the standard bin 162
in trays 165
K
keypad
printer control panel 13
L
labels, paper
tips 43
letterhead
copying on 58
loading, multipurpose feeder 41
loading, trays 41
Lexmark Mobile Print
using 53
linking trays 38
assigning custom paper type
names 39
Load [paper source] with [custom
string] 173
Load [paper source] with [custom
type name] 172
Load [paper source] with [paper
size] 173
Load [paper source] with [paper
type] [paper size] 173
Load Manual Feeder with
[custom string] 173
Load Manual Feeder with
[custom type name] 174
Load Manual Feeder with [paper
size] 174
Index
Load Manual Feeder with [paper
type] [paper size] 174
loading
250‑sheet tray 30
650‑sheet duo tray 30, 34
card stock 35
envelopes 33, 35
manual feeder 33
multipurpose feeder 35
transparencies 35
loading letterhead
paper orientation 41
lock, security 128
M
maintenance kit
ordering 135
Maintenance kit low [80.xy] 174
Maintenance kit nearly low
[80.xy] 174
Maintenance kit very low
[80.xy] 174
manual feeder
loading 33
Max Speed and Max Yield
using 52
memory
types installed on printer 128
memory card 15
installing 18
Memory full [38] 175
menu settings
loading on multiple printers 158
menu settings page
printing 29
menus
Active NIC 85
AppleTalk 90
Confidential Print 93
Copy Settings 100
Custom Scan Sizes 84
Custom Types 83
Default Source 75
E‑mail Settings 104
Finishing 112
FTP Settings 108
General Settings 96
Help 122
HTML 121
Image 122
IPv6 89
list of 74
240
Network [x] 86
Network Card 87
Network Reports 87
Paper Loading 82
Paper Size/Type 76
Paper Texture 79
Paper Weight 80
PCL Emul 118
PDF 117
PostScript 117
Quality 114
Reports 85
Security Audit Log 94
Set Date and Time 94
Setup 111
SMTP Setup menu 92
Standard Network 86
Standard USB 91
Substitute Size 79
Supplies 75
TCP/IP 88
Universal Setup 84
Utilities 117
Wireless 90
XPS 117
menus list 74
mobile device
printing from 52, 53
Mopria Print Service
using 52
moving the printer 10, 154
multiple pages on one sheet 63
multipurpose feeder
loading 35
N
Network [x] menu 86
Network [x] software error
[54] 175
Network Card menu 87
Network Reports menu 87
network settings
Embedded Web Server 156
network setup page
printing 29
Networking Guide
where to find 156
noise emission levels 227
noise, printer
reducing 124
Non-Lexmark [supply type], see
User's Guide [33.xy] 175
non‑volatile memory 128
erasing 129
Not enough free space in flash
memory for resources [52] 175
notices 227, 228, 229, 230, 231,
232, 233
number of remaining pages
estimate 132
O
optional card
installing 20
options
650‑sheet duo tray 22
firmware cards 15
fonts card 15
memory card 15, 18
options, touch‑screen
copy 66
ordering
imaging kits 134
maintenance kit 135
toner cartridges 133
waste toner bottle 135
overlay
copy options 66
overlay message, adding
copying 63
P
paper
characteristics 44
letterhead 46
preprinted forms 46
recycled 46, 123
selecting 45
setting size 30
setting type 30
storing 46
unacceptable 45
Universal size setting 30
paper feed troubleshooting
message remains after jam is
cleared 187
paper jams
avoiding 159
paper jams, clearing
below the fuser 163
in the automatic document
feeder 167
in the duplex unit 163
Index
in the front door 163
in the manual feeder 166
in the multipurpose feeder 166
in the standard bin 162
in trays 165
Paper Loading menu 82
paper saver
copy options 66
Paper Size/Type menu 76
paper sizes
supported by the printer 47
Paper Texture menu 79
paper types
supported by printer 49
where to load 49
Paper Weight menu 80
paper weights
supported by printer 49
parts
checking status 132
checking, using the Embedded
Web Server 132
using genuine Lexmark 133
parts and supplies, status of
checking, on printer control
panel 132
PCL Emul menu 118
PDF menu 117
Personal Identification Number
method
using 27
photos
copying 57
placing separator sheets
between copies 62
PostScript menu 117
power cord socket 23
preparing to set up the printer on
an Ethernet network 25
print driver
hardware options, adding 25
print irregularities 199
print job
canceling from the
computer 55
canceling from the printer
control panel 55
print quality
cleaning the scanner glass 131
replacing a developer unit 148
replacing imaging kit 139
241
replacing the waste toner
bottle 135
print quality troubleshooting
blank pages 203
characters have jagged
edges 194
clipped pages or images 194
gray background on prints 195
horizontal voids appear on
prints 196
print irregularities 199
print is too dark 200
print is too light 201
printer is printing solid black
pages 203
repeating print defects 204
shadow images appear on
prints 205
skewed print 205
streaked horizontal lines appear
on prints 206
streaked vertical lines appear
on prints 207
toner fog or background
shading appears on
prints 208
toner rubs off 209
transparency print quality is
poor 210
uneven print density 210
vertical voids appear on
prints 210
print troubleshooting
held jobs do not print 188
incorrect characters print 189
incorrect margins on prints 197
jammed pages are not
reprinted 186
job prints from wrong tray 189
job prints on wrong paper 189
jobs do not print 191
Large jobs do not collate 190
multiple‑language PDF files do
not print 190
paper curl 198
paper frequently jams 186
print job takes longer than
expected 192
tray linking does not work 193
unexpected page breaks
occur 193
printer
configurations 11
minimum clearances 10
models 11
moving 10, 154
selecting a location 10
shipping 155
printer control panel
factory defaults, restoring 158
indicator light 14
parts 13
Sleep button light 14
using 13
printer control panel, virtual
display
using the Embedded Web
Server 156
Printer had to restart. Last job
may be incomplete. 176
printer information
where to find 9
printer is printing blank
pages 203
printer messages
[Color] cartridge low [88.xy] 170
[Color] cartridge nearly low
[88.xy] 170
[Color] cartridge very low, [x]
estimated pages remain
[88.xy] 170
[Type] imaging kit low
[84.xy] 181
[Type] imaging kit nearly low
[84.xy] 181
[Type] imaging kit very low, [x]
estimated pages remain
[84.xy] 181
Adjusting color 169
Change [paper source] to
[custom string] 169
Change [paper source] to
[custom type name] 169
Change [paper source] to
[paper type] [paper size] 169
Close door 169
Close flatbed cover and load
originals if restarting job
[2yy.xx] 170
Complex page, some data may
not have printed [39] 170
Index
Configuration change, some
held jobs were not restored
[57] 171
Defective flash detected [51] 171
Error reading USB drive.
Remove USB. 171
Error reading USB hub. Remove
hub. 171
Incompatible tray [x] [59] 171
Incorrect paper size, open
[paper source] [34] 171
Insert Tray [x] 172
Insufficient memory to collate
job [37] 172
Insufficient memory to support
Resource Save feature
[35] 172
Insufficient memory, some Held
Jobs were deleted [37] 172
Insufficient memory, some held
jobs will not be restored
[37] 172
Load [paper source] with
[custom string] 173
Load [paper source] with
[custom type name] 172
Load [paper source] with [paper
size] 173
Load [paper source] with [paper
type] [paper size] 173
Load Manual Feeder with
[custom string] 173
Load Manual Feeder with
[custom type name] 174
Load Manual Feeder with [paper
size] 174
Load Manual Feeder with [paper
type] [paper size] 174
Maintenance kit low [80.xy] 174
Maintenance kit nearly low
[80.xy] 174
Maintenance kit very low
[80.xy] 174
Memory full [38] 175
Network [x] software error
[54] 175
Non-Lexmark [supply type], see
User's Guide [33.xy] 175
Not enough free space in flash
memory for resources [52] 175
Printer had to restart. Last job
may be incomplete. 176
242
Reinstall missing or
unresponsive [color] cartridge
[31.xy] 176
Reload printed pages in Tray
[x] 176
Remove packaging material,
[area name] 177
Remove paper from standard
output bin 177
Replace [type] imaging kit, 0
estimated pages remain
[84.xy] 177
Replace all originals if restarting
job. 177
Replace jammed originals if
restarting job. 177
Replace maintenance kit
[80.xy] 178
Replace missing [type] imaging
kit [31.xy] 178
Replace missing or
unresponsive black and color
imaging kit and all cartridges
[31.xy] 176
Replace missing waste toner
bottle [31.xyz] 178
Replace unsupported [color]
cartridge [32.xy] 178
Replace unsupported black and
color imaging kit [32.xy] 179
Replace waste toner bottle
[82.xy] 179
Scanner automatic feeder cover
open 179
Scanner disabled by admin
[840.01] 179
Scanner disabled. Contact
system administrator if
problem persists. [840.02] 179
Scanner jam, remove all
originals from the scanner
[2yy.xx] 180
Scanner jam, remove jammed
originals from the scanner
[2yy.xx] 180
SMTP server not set up. Contact
system administrator. 180
Standard network software
error [54] 180
Standard USB port disabled
[56] 180
Supply needed to complete
job 180
Too many flash options installed
[58] 181
Too many trays attached
[58] 181
Unformatted flash detected
[53] 182
Unsupported USB hub, please
remove 171
Waste toner bottle nearly full
[82.xy] 182
Weblink server not set up.
Contact system
administrator. 182
printer options troubleshooting
internal option is not
detected 184
tray problems 185
printer problems, solving
basic 182
printer security
information on 129
printer software, installing 24
printing
black‑and‑white 51
faster speed vs. higher yield 52
font sample list 55
from a computer 51
from a mobile device 52, 53
Max Speed and Max Yield 52
menu settings page 29
network setup page 29
printing a network setup
page 29
printing held jobs
from a Macintosh computer 54
from Windows 54
printing in black and white 51
publications
where to find 9
Push Button Configuration
method
using 27
Q
Quality menu 114
Quiet mode 124
Index
R
recycled paper
using 46, 123
recycling
Lexmark packaging 127
Lexmark products 127
toner cartridges 127
reducing a copy 60
reducing noise 124
Reinstall missing or unresponsive
[color] cartridge [31.xy] 176
Reload printed pages in Tray
[x] 176
Remove packaging material,
[area name] 177
Remove paper from standard
output bin 177
repeat print jobs 53
repeating print defects 204
Replace [type] imaging kit, 0
estimated pages remain
[84.xy] 177
Replace all originals if restarting
job. 177
Replace jammed originals if
restarting job. 177
Replace maintenance kit
[80.xy] 178
Replace missing [type] imaging
kit [31.xy] 178
Replace missing or unresponsive
black and color imaging kit and
all cartridges [31.xy] 176
Replace missing waste toner
bottle [31.xyz] 178
Replace unsupported [color]
cartridge [32.xy] 178
Replace unsupported black and
color imaging kit [32.xy] 179
Replace waste toner bottle
[82.xy] 179
reports
viewing 157
Reports menu 85
reserve print jobs 53
printing from Windows 54
S
safety information 6, 7, 8
scale
copy options 65
243
scan troubleshooting
cannot scan from a
computer 222
partial document or photo
scans 221
scan job was not
successful 219
scanner unit does not
close 215, 220
scanning takes too long or
freezes the computer 220
scanner
Automatic document feeder
(ADF) 13
functions 12
scanner glass 13
Scanner automatic feeder cover
open 179
Scanner disabled by admin
[840.01] 179
Scanner disabled. Contact
system administrator if problem
persists. [840.02] 179
scanner glass
cleaning 131
copying using 57
Scanner jam, remove all originals
from the scanner [2yy.xx] 180
Scanner jam, remove jammed
originals from the scanner
[2yy.xx] 180
scanning
quick copy 56
to a computer 72
scanning to a computer 72
scanning to an FTP address
creating shortcuts using the
computer 70
using a shortcut 71
using the printer control
panel 71
scanning, FTP address
using the printer control
panel 71
Schedule Power Modes
using 126
security
modifying confidential print
settings 54
Security Audit Log menu 94
security lock 128
security lock port 23
security settings
erasing 129
security Web page
where to find 129
select button
printer control panel 13
selecting a location for the
printer 10
selecting paper 45
separator sheets
copy options 66
Set Date and Time menu 94
setting
paper size 30
paper type 30
TCP/IP address 88
setting Hibernate Timeout 126
setting up e‑mail alerts 156
Setup menu 111
shipping the printer 155
shortcuts, creating
e‑mail 68
FTP destination 70
sleep button
printer control panel 13
Sleep mode
adjusting 125
SMTP server not set up. Contact
system administrator. 180
SMTP Setup menu 92
Standard Network menu 86
Standard network software error
[54] 180
standard tray
loading 30
Standard USB menu 91
Standard USB port disabled
[56] 180
statement of volatility 128
status of parts and supplies
checking 132
storing
paper 46
supplies 130
storing print jobs 53
streaked horizontal lines appear
on prints 206
streaked vertical lines appear on
prints 207
Substitute Size menu 79
supplies
checking status 132
Index
checking, using the Embedded
Web Server 132
conserving 123
storing 130
using genuine Lexmark 133
using recycled paper 123
Supplies menu 75
supplies, ordering
imaging kits 134
maintenance kit 135
toner cartridges 133
waste toner bottle 135
Supply needed to complete
job 180
supply notifications
configuring 157
T
TCP/IP menu 88
the scanner does not
respond 218
tips
card stock 44
labels, paper 43
on using envelopes 43
on using letterhead 41
transparencies 42
tips on using envelopes 43
tips on using letterhead 41
toner cartridges
ordering 133
recycling 127
replacing 146
toner darkness
adjusting 51
Too many flash options installed
[58] 181
Too many trays attached [58] 181
transparencies
copying on 57
loading 35
tips on using 42
trays
linking 38
unlinking 38
troubleshooting
cannot open Embedded Web
Server 222
checking an unresponsive
printer 182
FAQ about color printing 211
244
solving basic printer
problems 182
the scanner does not
respond 218
troubleshooting, color quality
color of print and color on
computer screen do not
match 214
print appears tinted 214
prints on color transparencies
appear dark when
projected 213
troubleshooting, copy
copier does not respond 215
partial document or photo
copies 217
poor copy quality 216
poor scanned image
quality 220
scanner unit does not
close 215, 220
troubleshooting, display
printer display is blank 184
troubleshooting, paper feed
message remains after jam is
cleared 187
troubleshooting, print
held jobs do not print 188
incorrect characters print 189
incorrect margins on prints 197
jammed pages are not
reprinted 186
job prints from wrong tray 189
job prints on wrong paper 189
jobs do not print 191
Large jobs do not collate 190
multiple‑language PDF files do
not print 190
paper curl 198
paper frequently jams 186
print job takes longer than
expected 192
tray linking does not work 193
unexpected page breaks
occur 193
troubleshooting, print quality
blank pages 203
characters have jagged
edges 194
clipped pages or images 194
gray background on prints 195
horizontal voids appear on
prints 196
print irregularities 199
print is too dark 200
print is too light 201
printer is printing solid black
pages 203
repeating print defects 204
shadow images appear on
prints 205
skewed print 205
streaked horizontal lines appear
on prints 206
streaked vertical lines appear
on prints 207
toner fog or background
shading appears on
prints 208
toner rubs off 209
transparency print quality is
poor 210
uneven print density 210
vertical voids appear on
prints 210
troubleshooting, printer options
internal option is not
detected 184
tray problems 185
troubleshooting, scan
cannot scan from a
computer 222
partial document or photo
scans 221
scan job was not
successful 219
scanner unit does not
close 215, 220
scanning takes too long or
freezes the computer 220
U
unacceptable paper 45
uneven print density 210
Unformatted flash detected
[53] 182
Universal paper size settings
configuring 30
Universal Setup menu 84
unlinking trays 38
Unsupported USB hub, please
remove 171
USB port 23
Index
using Hibernate mode 125
using Max Speed and Max
Yield 52
using Schedule Power
Modes 126
using the printer control panel 13
Utilities menu 117
V
verify print jobs 53
vertical voids appear on
prints 210
viewing
reports 157
virtual display
checking, using Embedded Web
Server 156
volatile memory 128
erasing 129
volatility
statement of 128
W
waste toner bottle
ordering 135
replacing 135
Waste toner bottle nearly full
[82.xy] 182
Weblink server not set up.
Contact system
administrator. 182
Wireless menu 90
wireless network
configuration information 26
wireless network setup
using the Embedded Web
Server 28
wireless setup wizard
using 27
X
XPS menu 117
245
Download PDF
Similar pages