EQ-SS20 Salt-Free Water Softener 1-Year Limited Warranty
What is covered: This Warranty covers defects in
materials or workmanship in manufacturing of your
Aquasana SimplySoft water softener, except as
provided below.
For how long: This warranty runs for 12 months from
the date of purchase by a consumer (“Warranty Period”).
What is not covered: This warranty does not cover
filter cartridges and any systems that were not
installed in compliance with the instructions by a
licensed plumber or that have been abused or operated
incorrectly. It also does not cover the following:
• Incidental or consequential damages caused by a
failure of the product.
• Clogging, as replacement of the pre-filter cartridge
is the purchaser’s responsibility.
• Damage from use of non-potable water supplies.
• Labor costs to install or replace the system or filters.
• Damage caused by fire, flood or acts of God.
This warranty is voided if the product is used with
parts that are not genuine aquasana parts. This
includes, but is not limited to: replacement filters,
faucets, and diverter valves.
What Aquasana, Inc. will do: We will replace the
defective part of the covered product, or if necessary,
the product and send it to you with installation
instructions for a licensed plumber.
(866) 662-6885
How to get service: To receive service under this
Warranty, you must contact Aquasana, Inc. at
1-866-662-6885 or warranty@aquasana.com within the
Warranty Period to describe the problem to a customer
service representative who will verify that the product is
under warranty and determine whether a part or the
system will be replaced and whether you must send back
the defective part at our cost. If so, we will send you a
return shipping label. You will be required to provide a
proof of purchase (unless you purchased direct from us
or have sent us a Warranty Card) and proof of a licensed
plumber’s installation. We will send you the replacement
part or system at no cost to you.
How state law applies: This warranty gives you specific
rights and you may have other rights which vary from
state to state.
Some states do not allow the exclusion or limitation of
incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
Warranty card: Warranty registration is not required for
coverage under the Aquasana Limited Warranty and is
not necessary for factory direct purchases made from
www.aquasana.com. If you purchased from a retailer or
dealer, please complete the online warranty registration
form at www.aquasana.com/warranty. Once registered
online, we will have a record of your purchase and you
will not be required to produce a proof of purchase for a
warranty claim.
Aquasana, Inc.
6310 Midway Rd, Haltom City, TX 76117
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