Copyright 2013 May Mfg. LLC - All rights Reserved. This document may not be
copied, photocopied, reproduced, translated or transmitted in any form or for any
purposes without the express written consent of May Mfg.
TABLE OF CONTENTS
Certification of Authenticity.........................................
Safety Warnings...........................................................
Electrical Requirements and Installation...................
Codes and Compliance.......................................
GFCI Requirements............................................
Electrical Disconnect...........................................
Picture of System Box Terminal Connection 60Hz..
60Hz GFCI Wiring Schematic.............................
50Hz Electrical Service Configuration Options...
Spa Start Up..................................................................
Selecting a Location............................................
Inspection............................................................
Filling the Spa with Water....................................
Turning the Power On.........................................
Verifying Water Circulation..................................
Testing the GFCI Breaker....................................
Priming the Pump................................................
Water Preparation...............................................
Topside Controller Instructions..................................
Initial Start up.......................................................
Setting the Time of Day.......................................
Light / Mode / Jets...............................................
Light....................................................................
Mode...................................................................
Jets......................................................................
Temp / Set...........................................................
Freeze Protection................................................
Preset Filter Cycles/Temperature Set.................
Diagnostic Messages..................................................
Maintaining Your Spa.................................................
Draining Your Spa...............................................
Pillow Care..........................................................
Jet Care...............................................................
Removing, Installing, and Cleaning Filters..........
Winterizing Your Spa...........................................
Replacing the Lightbulb......................................
1
4
4
4
5
6
7
8
10
10
11
11
12
12
13
14
14
15
15
16
16
16
16
16
17
17
18
19
21
21
21
22
23
24
24
TABLE OF CONTENTS
Spa Cabinet Care...............................................
Cleaning Your Interior.........................................
Cover Care.........................................................
Chemical Treatment of Water.............................
Water Chemistry..........................................................
Water Treatment Glossary..................................
Spa Chemicals Glossary.....................................
Maintaining the Proper pH..................................
Resort Spas Warranty ...............................................
25
25
26
27
28
28
33
35
36
SAFETY WARNINGS
PLEASE TAKE THE TIME TO READ ALL OF THESE WARNINGS AND
CAUTIONS PRIOR TO USING YOUR SPA.
PLEASE, be a responsible spa owner. When installing and using this
spa, always adhere to basic safety precautions. Be sure to list emergency
telephone numbers at the telephone nearest the spa, including physician,
hospital, ambulance, police, and the fire department. Be certain to explain
safety precautions to all new or occasional users of your spa. Remember,
they may not be aware of the possible risks associated with the spa water
temperature. Have at least one family member learn CPR (cardiopulmonary resuscitation). IT COULD SAVE A LIFE!
1. READ AND FOLLOW ALL INSTRUCTIONS!
2. WARNING - To reduce the risk of injury, do not permit children to use
this product unless they are closely supervised at all times.
3. A wire connector is provided on this unit to connect a minimum 8 AWG
(8.4 mm) solid copper conductor between this unit and any metal equipment, metal enclosures of electrical equipment, metal water pipe, or conduit within 5 feet (1.5 m) of the unit.
4. DANGER - Risk of Accidental Drowning - Extreme caution must be
exercised to prevent unauthorized access by children. To avoid accidents,
ensure that children cannot use this spa unless they are supervised at all
times.
5. DANGER - Risk of Injury - The suction fittings in this area are sized
to match the specific water flow created by the pump. Should the need
arise to replace the suction fittings or the pump, be sure the flow rates are
compatible.
Never operate spa if the suction fittings are broken or missing. Never replace a suction fitting with one rated less than the flow rate marked on the
original suction fitting.
6. DANGER - Risk of Electrical Shock - Install at least 5 feet (1.5 m) from all metal surfaces. As an alternative, a spa may be within 5 feet of
metal surfaces if each metal surface is permanently connected by a minimum 8 AWG (8.4 mm) solid copper conductor to the wire connector on the
terminal box that is provided for this purpose.
7. DANGER - Risk of Electrical Shock - Do not permit any electrical appliance such as a light, telephone radio, or television, within 5 feet (1.5m)
of a spa.
1
SAFETY WARNINGS
8. WARNING - To reduce the risk of injury:
a) The water in a spa should never exceed 40ºC (104ºF). Water temperatures between 38ºC (100ºF) and 40ºC are considered safe for a healthy
adult. Lower water temperatures are recommended for young children
and when spa use exceeds 10 minutes.
b) Since excessive water temperatures have a high potential for causing
fetal damage during the early months of pregnancy, pregnant or possibly
pregnant women should limit spa water temperatures to 38ºC (100ºF).
c) Before entering a spa, the user should measure the water temperature
regulating devices varies.
d) The use of alcohol, drugs, or medication before or during spa use may
lead to unconsciousness with the possibility of drowning.
e) Obese persons and persons with a history of heart disease, low
or high blood pressure, circulatory system problems, or diabetes s h o u l d
consult a physician before using a spa.
f) Persons using medication should consult a physician before using a
spa since some medication may induce drowsiness while other medication may affect heart rate, blood pressure, and circulation.
Marking for equipment assemblies
WARNING
Reduce the Risk of Electrocution
1. Install at least 5 feet from water using nonmettalic plumbing.
2. Do not install under spa skirt or within an enclosure that would restrict ventilation.
3. If blower is included, install at least 1 foot above maximum water level.
Reduce the Risk of Child Drowning
1. Supervise children at all times.
2. Attach spa cover after each use.
3. Install a suction guard with marked flow rate no less than _____GPM to avoid hair and body
entrapment.
Reduce the Risk of Overheating
1. Check with a doctor before use if pregnant, diabetic, in poor health, or under medical care.
2. Exit immediately if uncomfortabe, dizzy or sleepy. Spa heat can cause hyperthermia and
unconsciousness.
3. Spa heat in conjunction with alcohol, drugs, or medication can cause unconsciousness.
WHEN PREGNANT, soaking in hot water for long periods can harm your fetus. Measure water
temperature before entering.
1. Do not enter spa if water is hotter than 100oF (38oC).
2. Do not stay in spa for longer than 10 minutes.
2
SAFETY WARNINGS
AUDIO COMPONENT WARNINGS
Spas equipped with the Audio system should follow these guidelines
for safety:
1. CAUTION - Risk of Electrical Shock - Do not leave compartment door
open.
2. CAUTION - Risk of Electrical Shock - Replace components only with
identical components.
3. Do not operate the audio controls while inside the spa.
4. WARNING - Prevent Electrocution - Do not connect any auxiliary
components (for example cable, additional speakers, headphones, additional audio/video components, etc.) to the system.
5. These units are not provided with an outdoor antennae; when provided,
it should be installed in accordance with Article 810 of the National Electrical Code, ANSI/NFPA 70.
6. Do not service this product yourself as opening or removing covers may
expose you to dangerous voltage or other risk of injury. Refer all servicing
to qualified service personnel.
KEEP THESE SAFETY INSTRUCTIONS IN A CONVENIENT AND
READILY ACCESSIBLE LOCATION!!
3
ELECTRICAL REQUIREMENTS AND
INSTALLATION
The following information is provided for hooking up electrical supply to
your new spa. A qualified, licensed, electrician must perform this work.
Failure to follow these instructions will terminate all warranty coverage
and can cause serious injury or death.
Your spa is preset at the factory to run on 240V 60Hz with a 48A input.
This feature gives you the most performance out of your spa. This will
require a 240V, 60-amp Class A GFCI protected service.
Note:Required to be on a dedicated circuit.
CODES AND COMPLIANCE
North American 60 Hz
Voltage
Max Current Draw
Number of Wires
Circuit Breaker
240V/40A*
240VAC
32A
4
40A*
240V/50A**
240VAC
40A
4
50A**
240V60A***
240VAC
48A
4
60A***
*
In this configuration, the heater will not operate while either jets pump is running
or when the blower is running.
** In this configuration, the heater will not operate while both jet pumps are running.
*** In this configuration the heater will operate while both jets pumps and the blower
are running.
All of the electrical wiring methods and materials used to complete the
electrical installation of the control system must be in accordance with
the National Electrical Code or the Canadian Electric Code, as well as
any local electrical codes in effect at the time of installation.
The selection of electrical materials required to accomplish this installation and the installation of the control system must be accomplished by,
or be under the direct supervision of, a qualified electrician.
The control is classified as a “continuous duty appliance” and is intended primarily for installation at a single family dwelling. The installation
recommendations and instructions contained in this manual are directed
solely toward these issues.
GFCI REQUIREMENTS
A Ground-Fault Circuit Interrupter (GFCI) is required to be installed in
4
the electrical supply circuit connected to these products. GFCI’s are
ultra-sensitive switching devices, providing the ultimate in safety. The
most common style of GFCI also provides high-current protection as a
circuit breaker.
One of the two configurations of GFCI’s, as shown, will be required for
your installation, depending upon the options selected.
ELECTRICAL DISCONNECT
An electrical disconnect (sometimes referred to as a “local disconnect”)
is installed apart from the main service panel. The electrical disconnect
must be installed where readily accessible and within sight of the spa,
but at least 5’ (1.5 meters) from the inside wall of the spa.
The disconnect must open all ungrounded conductors of the electrical
supply connected to the spa.
If the main panel meets the sight-line and distance criteria, a GFCI circuit breaker installed in that panel may be used as the disconnect, as
shown in Option A.
A new sub-panel must be installed to meet the sight-line requirements.
Two possible arrangements exist (shown below).
1. The GFCI circuit breaker may be installed in the main panel, and a
suitable switch, circuit breaker or other disconnecting device installed in
the sub-panel (Option A).
2. The GFCI circuit breaker may be installed in the sub-panel, and a
suitably rated circuit breaker (non-GFCI) installed in the main panel (Option B)
Service Disconnect
Option A
Servicice Disconnect
Option B
5
PICTURE OF SYSTEM BOX
TERMINAL CONNECTION FOR 60Hz
Service Input Wiring for Vs5xxZ and VS3xx
240VAC SERVICE
CLASS G FUSE 30A
120VAC SERVICE
CLASS G FUSE 30A
F5
J23
WHTT AC
J11
TORQUE
RANGE
FOR TB1:
27-30 IN. LBS.
GROUND WIRE
TB1
K4
J32 J33 J34 J35
TORQUE
RANGE
FOR TB1:
27-30 IN. LBS.
HOT
RED
K4
GROUNDING LUG
K3
K2
TB1
J32 J33 J34 J35
RED AC
Balboa
F4 FUSE .3A 250V
HOT
BLACK
HOT (BLACK) LINE 1
HOT
RED
HOT (RED) LINE 2
NEUTRAL (WHITE)
J25 J63
J15
NEUTRAL
WHITE
F4 FUS
HOT
BLACK
HOT (BLACK) LINE 1
GROUND WIRE
J11
NEUTRAL
WHITE
NEUTRAL (WHITE)
J25 J63
J15
G
C
WHTT AC
K6
F5
F2
RED AC
HTR2
Balboa
HTR1
GROUNDING LUG
HTR2
HTR1
DIP A10 must
be ON and
jumper added
for 120V systems.
Remove for
240V Systems.
10-17-2007
PN 40884_A
Connect each color to its respective terminal block location. The Ground
(green) wire must be connected to the grounding terminal which is outside
of the System box. The Grounding wire must first enter the system box
and then access the grounding terminal via a hole on the side of the box
adjacent to the grounding terminal as shown in the picture above.
6
60 HZ GFCI WIRING SCHEMATIC
7
50 HZ ELECTRICAL SERVICE OPTIONS
Single Service, TN and TT Electrical Systems
(1 X 16 Amp or 1 X 32 Amp)
3 Wires (1 Line + 1 Neutral + 1 Protective Earth)
Protective Earth wire (Green / Yellow) must be connected to system ground
terminal as marked. This option is configured and shipped as the default.
All equipment (pumps, blower and heater) runs on service line L1
Dual Service, TN and TT Electrical Systems (2 x 16 Amp)
5 Wires (2 Lines + 2 Neutrals + 1 Protective Earth)
Protective Earth wire (Green / Yellow) must be connected to system ground
terminal as marked.
The heater runs on service line L1, while all other equipment, such as
pumps and blowers, run on service line L2
Completely remove the white wire from J26 and J32.
Note: J32 and J25 are electrically identical. The white wire may be attached to either terminal before removal.
3 Phase Service, IT Electrical System (No Neutral)
Line - Line voltage is 230VAC
4 Wires (3 Lines + 1 Protective Earth)
Protective Earth wire (Green / Yellow) must be connected to system ground
terminal as marked. All equipment (pumps, blower and heater) runs on
service line L1 with L2 acting as the return.
8
50 HZ ELECTRICAL SERVICE OPTIONS
3-Phase Service
Single Service
3-Phase Service, TN and TT Electrical Systems
(2 x 16 Amp)
5 Wires (3 Lines + 1 Neutral + 1 Protective Earth)
Protective Earth wire (Green / Yellow) must be connected to system
ground terminal as marked.
IMPORTANT - Service MUST include a neutral wire, with a line neutral
voltage of 230VAC.
The heater runs on service line L1.
All main-board equipment run on service line L3
Additional equipment, such as expansion boards, run on service line L2
Completely remove the white wire from J26 and J32, or J25
Completely remove the blue wire from J28 and J58. If an expansion
Single Service, IT Electrical System (No Neutral)
Line - Line voltage is 230VAC (1 X 16 Amp or 1 X 32 Amp)
3 Wires (2 Lines + 1 Protective Earth)
Protective Earth wire (Green / Yellow) must be connected to system ground
terminal as marked.
All equipment (pumps, blower and heater) runs on service line L1 with L2
acting as the return.
Systems using only 1 DIP switch (A10) for heat disable:
For 1 x 16 Amp Service:
DIP Switch A 10 must be ON.
9
SPA START-UP
Please read each step of the Start-up section pr ior to doing the
step.
SELECTING A LOCATION
In preparation for installing your new Resort spa, you should ensure
that your chosen location meets some minimum guidelines:
1) Place your spa on a surface that is large enough for the entire
spa to fit. Consider the space needed to easily access equipment
compartments and circuit breakers. Remember, all electronics must
be kept dry.
2) The spa must be on a solid, level foundation. Recommended: 4inch cement slab that has cured for at least 72 hours. Your warranty
will be voided if the spa is not properly installed. Structural damage
due to an improper foundation is not covered under warranty.
3) To avoid potential water damage to the skirt and frame, your spa
should be placed on a site where it will not be in the way of water
sprinklers.
4) OUTDOOR SPAS: Consider building codes, electrical and plumbing codes, desired proximity to house, wind and sun exposure, location of trees (falling leaves, shade), dressing area, landscaping and
lighting when selecting a location.
5) INDOOR SPAS: Floor surface must have traction to prevent slipping when wet. A floor drain is optimum. As room humidity will
increase because of the spa, provide ample ventilation to prevent
dry rot, mildew and mold. Use materials that will withstand humidity. There may be a need for cross-ventilation fans and/or dehumidifiers. The spa chemicals may corrode some household metals. Provide
ample room if servicing should be needed. Strong foundational support is vital, particularly if a second-story site is selected.
6) Ensure the equipment compartment is in a location where it will
not be damaged by water drainage. Cover the equipment compartment with a heavy screen if rodents are a problem. Damage due to
rodents is not covered under warranty.
10
7) Have the spa deck installed by a knowledgeable contractor to
ensure proper support.
8). If the spa is placed on the ground, even for a short period of
time, it must be supported by stones that are at least 2 inches thick
and 12 inches square. A solid foundation is recommended as soon
as possible.
INSPECTION
You will want to inspect your spa, prior to filling it up with water. Look for and remove any debris in the spa tub and in the filter.
Verify that pump plugs are installed on the pumps and the pump
unions are tight.
FILLING THE SPA WITH WATER
Note: Do Not fill your spa with hot water straight out of your
water heater or tap. This water may be as hot as 180 degrees F
and will cause damage to the surface and plumbing of the spa.
This will void your warranty. Level the spa before filling.
1) Prepare to fill the tub by removing all debris.
2) Remove the filters from your spa (see removing, installing and cleaning filters, page 25)
3) Insert the hose in the area where the filter was located as shown
in the picture below.
11
SPA START-UP
FILLING THE SPA WITH WATER
4) Fill the spa to the bottom of the pillows.
Note: Do Not Over-Fill Your Tub!
5) With the front panel off, verify there are no leaks at the pump
union.
Note: Pump unions can become loose during shipping. Verify
that there are no leaks during filling of the spa.
TURNING THE POWER ON
Turn the power to the spa on at the main circuit breaker. Verify that
your spa has no error codes. Verify that there is good water circulation in the spa. The pump will initially come on for 5 minutes and
cycle through each pump for one minute on each pump at start up.
VERIFYING WATER CIRCULATION
1) Open all the jets. 2) Press the Pump 1 key to turn the pumps on or off.
3) Make sure each seat has water flow.
12
SPA START-UP
TESTING THE GFCI BREAKER
Note: The electrical service panel for your spa should be
equipped with a GFCI breaker. To avoid the risk of electrical
shock, perform the following safety test before each use of your
spa.
1) Make sure the power is turned on at the electrical service panel.
2) Turn on the GFCI breaker. If the breaker stays on, it is functioning properly.
Danger: Risk Of Electrical Shock If the GFCI breaker fails to operate as described, there is a possibility of an electric shock if the spa is used. Shut off the power at
the main electrical service panel until the source of the problem has
been identified and corrected by a licensed electrical or qualified spa
technician.
13
SPA START-UP
TESTING THE GFCI BREAKER
Note: When power is turned on, your spa is automatically programmed to start circulating water for 5 minutes. Adjust your
temperature by pressing the “Warm” button on your touch pad
until the desired temperature is displayed. This setting will allow your spa to heat to the set temperature.
Caution: If water is not noticeably coming from your spa jets
during the automatic purge, turn on the high speed pump. If
water is still not coming from the jets, the pump needs to be
manually primed, following the steps below.
PRIMING THE PUMP
1) Turn off power at electrical service panel.
2) Locate and loosen the pump union by turning it counterclockwise
one half of one turn.
3) Allow air to escape from the fitting. When a steady stream of water flows from the pump union close it by turning it clockwise until
tight.
4) Turn on power at electrical service panel.
5) Check once more to make sure that water is flowing from the jets
during auto purge. If so, continue. If no water is coming from your
spa jets, please call your Resort Spas dealer for further assistance.
WATER PREPARATION
NOTE: Before putting your new spa into operation, understand
that preparing your new water is an important part of maintenance. Failure to properly prepare your water can result in
substantially decreasing the life of the components and may
void your warranty in severe cases. Your Resort Spas dealer
should have a start-up and maintenance kit available for you
when you receive your spa.
14
TOPSIDE CONTROLLER INSTRUCTIONS
INITIAL START UP
Topside control for 1, 2 and 3 pump models
After the spa has been powered up and the topside controller is
finished displaying “Pr”, the user may control the various pumps,
lights, temperature of the water, filter cycles, and choose between
different modes of operation from this topside controller.
15
TOPSIDE CONTROLLER INSTRUCTIONS
LIGHT/ MODE / JETS
LIGHT
Press the “Light” button to turn the light on and off. If left
on, the light automatically turns off after 4 hours.
MODE
The mode is changed by pressing “Warm”
buttons then “Mode”.
or “Cool”
STANDARD MODE is programmed to maintain the desired temperature. Note that the last measured spa temperature is current
only when the pump has been running for at least 1 minute. “St” will
be displayed momentarily when you switch into Standard Mode.
ECONOMY MODE heats the spa to the set temperature only during
filter cycles. “Ec” will display solid when temperature is not current,
and will alternate when temperature is current.
SLEEP MODE heats the spa to within 20°F/10°C of the set temperature only during filter cycles. “SL” will display solid when temperature is not current, and will alternate when temperature is current.
Spa equipped with circulation pump is preset to run 24 hours from
the factory, please see the next section to adjust the duration of the
circulation pump cycle.
JETS
Touch the “Pump “1” Pump “2” or “Pump 3” button once to activate the respective pump and its jets.Touch the
respective “Pump” button again to turn off the pump. If left running,
the pumps will automatically turn off after 15 minutes.
NOTE: Indicator light will illuminate when pump is on.
16
TOPSIDE CONTROLLER INSTRUCTIONS
TEMP/SET (80°F - 104°F / 26°C - 40°C)
The start-up temperature is set to 100°F/37°C. The Last measured
temperature is constantly displayed on the LCD.
NOTE: The last measured spa temperature displayed is current
only when the pump has been running for at least 1 minute.
To display the set temperature, press the “Cool” or
“Warm” pad once. To change the set temperature, press
the pad a second time before the LCD stops flashing. Each press
of the “Cool” or “Warm” pad will continue to either
lower of raise the set temperature respectively.
After three seconds, the LCD will stop flashing and display the current spa temperature.
FREEZE PROTECTION
If the temperature sensors detect a drop to below 44°F/6.7°C within
the heater, the pump will automatically activate to provide freeze
protection. The equipment stays on until 4 minutes after the sensors detect that the spa temperature has risen to 45°F/7.2°C or
higher.
PRESET FILTER CYCLES/TEMPERATURE SET
The first filter cycle is automatically activated 6 minutes after the
time of start up and operates the low speed of pump one (or the
circulation pump if spa is equipped) for 2 hours which is the default
filter duration time.
The second filter cycle is automatically activated after 12 hours later and operates the low speed of pump 1 (or the circulation pump if
spa is equipped) for 2 hours.
17
TOPSIDE CONTROLLER INSTRUCTIONS
The default filter duration time is 2 hours. You may also set the filter
duration time to 4, 6, 8 or for continuous filtration designated by
“FC.” In order to change the duration, press “Warm”
or “Cool” then “Pump 1” Then PRESS
“Warm” or “Cool” to adjust and exit by pressing
“Pump 1.” The low speed of pump one and the ozone generator will run during
filtration. At the start of each filter cycle, the therapy pumps will run
on high speed for the first five minutes.
TEMPERATURE/SET (70ºF - 104º / 21ºC - 40ºC)
The start up temperature is set to 100ºF / 37ºC. The last measures
temperature is constantly displayed on the LCD.
NOTE: The last measured spa temperature displayed is current
only when the pump has been running for at least 1 minute.
To display the set temperature, press the “Cool”
or “Warm” pad once. To change the set temperature, press the pad a second time before the LCD stops flashing. Each press of the “Cool”
or “Warm”
pad will continue to either lower or raise the set temperature respectively.
After three seconds, the LCD will stop flashing and display the current spa temperature.
18
DIAGNOSTIC MESSAGES
Temperature unknown.
After the pump has been running for 2 minutes, the
current water temperature will be displayed.
“Overheat” - The spa has shut down. *One of the
sensors has detected 118°F/47.8°C at the heater.
or
DO NOT ENTER THE WATER. Remove the spa cover
and allow water to cool. Once the heater has cooled,
reset by pushing any button. If spa does not reset, shut
off the power to the spa and call your dealer or service
organization.
“Overheat” - The spa has shut down. One of the
sensors has detected that the spa water is 110°F/43.5°C.
or
DO NOT ENTER THE WATER. Remove the spa cover
and allow water to cool. At 107°F/41.7°C, the spa
should automatically reset. If spa does not reset, shut
off the power to the spa and call your dealer or service
“Ice” - Potential freeze condition
or
No action required. All equipment will automatically
activate regardless of spa status. The equipment
stays on 4 minutes after the sensors detect that the
spa temperature has risen to 45ºF /7.2ºC or higher. An
optional freeze sensor may be added to protect against
extraordinary freeze conditions. Auxiliary freeze sensor
protection is advisable in colder climates. See your
dealer for details. * Even when spa is shutdown, some
equipment will turn on if freeze protection is needed.
Spa is shut down. *The sensor that is plugged into the
Sensor “A” jack is not working.
or
or
If the problem persists, contact your dealer or service
organization. (May appear temporarily in an overheat
condition.)
Spa is shut down. *The sensor that is plugged into the
Sensor “B” jack is not working.
If the problem persists, contact your dealer or service
organization. (May appear temporarily in an overheat
condition.)
19
DIAGNOSTIC MESSAGES
or
Sensors are out of balance. If alternating with spa
temperature, it may just be a temporary condition. If
flashing by itself, spa is shut down.
If the problem persists, contact your dealer or service
organization.
A significant difference between temperature sensors
has been detected. This could indicate a flow problem.
or
Check water level in spa. Refill if necessary. If the water
level is okay, make sure the pumps have been primed.
If problem persists, contact your dealer or service
organization
Persistent low flow problems. (Displays on the fifth
occurrence of “HFL” message within 24 hours.) Heater
is shut down, but other spa functions continue to run
normally.
Follow action required for “HFL” message. Heating
capability of the spa will not reset automatically; you may
press any button to reset.
Possible inadequate water, poor flow, or air bubbles are
detected in the heater. Spa is shut down for 15 minutes
Check water level in spa. Refill if necessary. If water
level is okay, make sure the pumps have been primed.
Press any button to reset. This message will reset within
15 minutes. If problem persists, contact your dealer or
service organization.
Inadequate water detected in heater. (Displays on third
occurrence of dr message.) Spa is shutdown.
or
20
Follow action required for dr message. Spa will not
automatically reset. Press any button to reset manually.
MAINTAINING YOUR SPA
DRAINING YOUR SPA
Your spa needs to be drained, cleaned, waxed, and refilled about every
six months. More frequent water changes may be necessary if bather
load is heavy. A hose bib has been provided below the left side of your
front access panel, to assist you in draining your spa.
1) Turn off the power to your spa. If you fail to turn the power off, vital
components could be damaged. Do not
leave an empty spa exposed for long
periods of time in hot, sunny weather.
2) Attach your garden hose to the hose
bib.
3) Place the other end of the hose in an
area that will accept the water capacity
of your spa.
ValveKnob
Hose Bib
4) Open the hose bib by turning the
valve knob counter clockwise to the full stop position.
5) Check the garden hose end to see if water is flowing. If water is not
flowing, check the hose for kinks. Also check to see if valve is in the
full open position.
Caution: The chemical content and temperature of the water will
cause damage to certain vegetation. We do not recommend that
you drain your spa onto plants or lawns. If you choose to do this,
please remove your spa cover and allow spa to cool for a minimum
of 24 hours with the spa turned off.
PILLOW CARE
Remove and clean the pillows with soapy water and a soft cloth when
needed. Use a vinyl conditioner once a month. Remove pillows when
doing chemical shock treatment.
21
MAINTAINING YOUR SPA
JET CARE
We recommend that you clean your jets when you drain your spa.
However, if you do need to clean your jets in between this can be
accomplished with a full spa.
1) To remove the jet inserts turn the
jet counterclockwise to the off
position until it stops.
Continue to turn the jet past the
stop point to loosen it from the
spa. The insert will now pull out.
2) Soak jet inserts in a mixture of
1 part vinegar to two parts warm
water for 2-3 hours. Periodically
rotate the spinner nozzle to
break up residue in the jets.
4) Rinse the jet inserts under warm
water.
5) To reinstall the jets insert jet into
jet body and turn clockwise until
fully seated then tug to make
sure it is seated properly. You
can then continue to turn clockwise until it stops.
Note: A jet with stainless steel escutcheons can be slippery. You
can use a soft cloth or jar-opening pad to assist in removing and
installing the jet.
22
MAINTAINING YOUR SPA
REMOVING, INSTALLING AND CLEANING FILTERS
These are the steps needed to successfully replace your filters. You
should replace your disposable spa filters and clean your non disposable filters every four months.
1) Turn off all power to your spa
and remove the filter lid by lifting it
out towards you.
2) Turn the filter counterclockwise
and remove it from the filter well.
3) Dispose of the used filter.
4) Follow the directions 1) and 2) for the pleated
filter cartridge. You then rinse the filter with a garden hose and soak the filter in a mixture of one
pint of filter cleaner with 2.5 gallons of water for
at least 12 hours. The filter must be completely
submerged. You then follow the directions 3) and
4) to replace the filter.
Warning: Power to your spa must be turned off prior to removing your filters. The suction at the filter is extremely strong and
can cause injury if there is no filter. NEVER run your spa without
the filters properly installed. Injury to person and damage to the
equipment can occur. Any damage to equipment due to this circumstance will not be covered under warranty.
23
MAINTAINING YOUR SPA
WINTERIZING YOUR SPA
It is not recommended that you drain your spa completely during freezing conditions. We recommend that you leave your spa full of water
with the power on to keep the tub from freezing. If you decide to drain
your spa during freezing conditions, contact your dealer for help. Contact your Resort Spas dealer before refilling a drained spa in freezing
temperature.
Warning: Damage to your spa caused by freezing is NOT covered
under warranty. Please contact your local Resort Spas dealer to assist
you in winterizing your spa.
REPLACING THE LIGHT BULB
1) Turn off the power at the main electrical service panel.
2) Remove front access panel.
3) Locate and remove the reflector by turning it counterclockwise until free from wall fitting.
4) Remove the bulb from the holder.
5) Replace with new bulb. Your Resort Spas dealer has these bulbs in stock.
6) Replace the reflector by screwing it clockwise back onto the wall fitting.
7) Replace the front panel.
8) Turn power on at the main electrical service panel.
Note: The spa light bulb is not covered under warranty.
24
MAINTAINING YOUR SPA
SPA CABINET CARE
Your spa comes standard with a PermaWood, or faux wood, cabinet.
This cabinet requires no maintenance. You may wish to clean the cabinet with mild soap and water from time to time. If you elected to purchase your spa with a wood cabinet, this cabinet is stained and sealed
with an oil based acrylic stain. The stain is formulated especially for spa
cabinet and deck applications and is resistant to ultraviolet light damage
caused by sun rays. It is also resistant to fungus and insect damage.
Your Resort Spas dealer carries this type of stain for your convenience,
so call your dealer when you’re ready to re-stain your cabinet. You
should re-stain your wood cabinet at least once a year, or more frequently depending on your environmental conditions.
1) Gently wash the cabinet with mild soap and water and allow to dry
completely.
2) Moisten a rag with the stain you have purchased from your Resort
Spas dealer.
3) Apply the stain on the entire cabinet surface, wiping off any excess
stain as you are applying.
4) Allow stain to dry for a minimum of 24 hours before getting the
cabinet wet.
Note: Do not apply any solid type finish such as shellac or varnish. After weathering, these types of finishes will crack and/or
turn yellow. To refinish the wood, you will need to completely strip
the finish before applying the new one. Use only the stain recommended by your Resort Spas dealer for refinishing your spa.
CLEANING YOUR SPA INTERIOR
It is important to clean the interior of your spa every time it is drained
to help preserve the sheen of your spa’s surface. However, it is important that you do not use any abrasive cleaners or strong chemicals.
Your Resort Spas authorized dealer will be able to supply you with
the proper cleaning solution for your spa. After cleaning, make sure
all residues are removed prior to filling the spa. This will help prevent
sudsing and improper chemical balance.
25
MAINTAINING YOUR SPA
COVER CARE
Cleaning of your spa cover is an important part of routine maintenance.
Dirt acts as an abrasive to the vinyl topcoat, and can also cause wear
to folds, seams, and stitching. Mildew growing on damp, dirty vinyl will
begin to actually rot in the fabric, accelerating failure.
Follow this simple routine for cleaning, prior to application of vinyl
protectant:
1) Rinse with cool water using a garden hose.
2) Spray with a gentle, non-foaming cleaner and wipe clean. Never use laundry detergent, abrasives, alcohols, dish soaps or harsh cleaners. These can actually remove some of the topcoat and
cause premature vinyl failure.
3) For stubborn dirt, use a non-abrasive sponge.
4) Rinse again thoroughly with water and allow to dry.
5) Repeat monthly, or as needed.
Your vinyl cover is affected by the UV in sunlight. Periodic protection
with a liquid protectant will extend the life of your spa. The wrong kind
of protectant can be more harmful than no protectant at all. Keep any
product away from your spa that is labeled “flammable,” that contains
any type of oil, or that leaves a waxy coating on your cover.
Never stand or sit on the cover and never drag it over abrasive surfaces.
Lift cover only by the handles provided.
Note: Your cover will hold up to 145 pounds. The covers are not
intended to be walked on.
26
MAINTAINING YOUR SPA
CHEMICAL TREATMENT OF WATER
Water from your tap is fine for showers, bathing and drinking. However,
in a contained recirculating system such as in a spa, water must be
treated with chemicals. The main purpose of chemical treatment is to
keep the water sanitary and to maintain a specific balance of the water. Proper balance ensures that the water will not cause irritation to the users or harm the spa’s components. Chemical treatment does have its
limitations. When water evaporates, chemical residues are left behind.
As the levels of the residues combine with other types of residue, such
as body oil and detergents, your water becomes increasingly difficult
to maintain. Because of this residual effect, at some point it becomes
easier and more cost-effective to drain, clean and refill your spa with
new water. We recommend that the water be changed at least every
six months. At this time you should also clean or replace your filters. If
your spa has a frequent and/or heavy bather load, it may be necessary
to drain and fill your spa more often. Refer to the section titled “Draining
your spa” for instructions (page 23).
Warning: Spa damage due to improper chemicals is not covered un-
der warranty.
27
WATER CHEMISTRY
Caution: The chemicals used to maintain the pH balance of the water
and to sanitize the water can be dangerous. Always follow these basic
guidelines when handling the chemicals:
1. Always read and follow the directions on the label, unless directed otherwise.
2. Never mix different chemicals.
3. Do not exceed the recommended amounts of chemicals—follow the
directions on the label.
4. Keep all chemicals out of the reach of children and pets.
5. Keep containers closed tightly when not in use.
6. Never add water to the chemicals—always add the chemicals to the water as directed.
7. Always store chemicals in a cool, dry place.
WATER TREATMENT GLOSSARY
1 - Total Alkalinity: Total Alkalinity measures the water’s ability to
resist fluctuations in the pH level. It is measured in ppm (parts per million) ranging from 0 - 400 or up. The optimum range for your spa water
is between 80 and 140. This can easily be measured with 3- or 5-way
test strips. With low alkalinity the pH level will be prone to dramatic
fluctuations. With high alkalinity the pH becomes increasingly difficult
to adjust.
2 - pH (potential hydrogen): The pH is used as a measurement of
the active acidity, the concentration of active hydrogen molecules in
the water. pH is measured on a scale from 1 to 14, the lower numbers
indicating a greater concentration of active hydrogen. While 7, halfway
between base and acid is neutral, the optimum level of acidity for a spa
is between 7.2 and 7.8.
28
WATER CHEMISTRY
WATER TREATMENT GLOSSARY
The effects of low PH can be rapid sanitizer loss, eye and skin irritation,
expedited corrosion of metals, as well as staining throughout the spa.
High PH can result in cloudy water, low sanitizer efficiency, as well as
eye and skin irritation.
3 - Parts per Million (PPM): The term “parts per million” will be used
frequently in the world of water care. The term simply means exactly
what it says: the coexistence of any one unlike item with a larger number
of “like” items.
4 - Sanitizers: Sanitizers are used to destroy bacteria and other germs
in the water. Only 2 sanitizers are used in spas, chlorine (Sodium Dichlor) and Bromine (Hydrotech or Lonza). Without the use of a mineral
system or an enzyme, the preferred level of sanitizer is between 2 and
3 ppm.
5 - Total Dissolved Solids (TDS): TDS is simply the measure of the
total amount of matter dissolved in the water. When this level becomes
too high, action is advised.
6 - Calcium Hardness: The measure of the amount of calcium dissolved in the water as expressed in PPM. Hard water, or water with
calcium levels over 250 PPM can cause scale formation on the surface
of the spa or the components of the spa.
7 - Total Chlorine: Total Chlorine is the sum of the free and combined
chlorines in the water. Often, water will contain a higher level of total
chlorine than available chlorine. If this is the case in your water, you
may use a non-chlorine shock (typically potassium monopersulfate) to
free up the remainder of total chlorine.
8 - Ozone: Ozone is a gas molecule that can be generated by an Ozonator, which is composed of three atoms of oxygen and used to oxidize
the water. Ozone is very useful for regenerating bromine from bromide
ions. It also acts as a supplement when used in conjunction with a sanitizer and may reduce the level of sanitizer required. You may read more
about ozone later in this section of your owner’s manual.
29
9 - Organic Matter: These are carbon-derived substances typically
generated by living organisms. In a spa, they are most frequently introduced into the water by bathers. Enzyme products such as Spa Perfect
by Natural Chemistry are most effective at eliminating organic matter
from your body of water.
10 - Microorganisms: This term refers to tiny, living organisms such as
bacteria, protozoa, or algae.
11 - Sequestering: This term defines the action taken to remedy high
levels of metals or calcium in the water. By forming a complex that envelops materials in the water, commonly hardness ions, a sequestering
chemical prevents the ions from reacting to one another, thus forming
complex structures or solids.
12 - Shocking: Shocking is the act of hyper-chlorinating or hyper-oxidizing the water. This can be accomplished with a myriad of shock treatments, but is most commonly accomplished with Sodium Dichlor or
Potassium Monopersulfate. The former raises the sanitizer level to at
least 8 PPM, and the latter burns off chloramines or bromines. The use
of P.S., or non-chlorine shock is advantageous because you can bathe
only 15 minutes after treatment; however, oxidizing the water will not
kill the bacteria unless there is sufficient total chlorine to free up used
chlorine to actively sanitize.
13 - Bather Load: You may be asked by your spa professional what the
average bather load is, meaning, how many people enter the spa on a
daily or weekly basis.
14 - Alternative Sanitizers A group of products that sanitize pool, spa
and hot tub water, by means other than the application of chemicals to
the water. Includes such products as ultraviolet sanitizing systems, mineral purifiers, ionizers and ozonators.
15 - Bactericide: A chemical that kills bacteria. The most common
bactericides are: chlorine, bromine, biguanide, ozone and silver. Most
algaecides, other than copper, exhibit some bactericidal properties.
16 - Balanced Water: Pool or spa water that is within the accepted
water analysis parameters for: pH, sanitizer, total alkalinity, calcium
hardness, chlorine stabilizer (chlorine pools only) and minerals. The
balancing, of the pool or spa water, helps to eliminate water chemistry
problems.
30
WATER CHEMISTRY
WATER TREATMENT GLOSSARY
17 - Chloramines: Irritating, odorous forms of combined chlorine,
formed by the reaction of chlorine with nitrogen containing waste products. Chloramines are ineffective as a pool or spa sanitizer. High levels of chloramines can cause the problems of “Red Eyes” or “Stinging
Eyes.” Usually requires a shock treatment to lower or destroy the combined chlorine level.
18 - Corona Discharge: A method for producing ozone, by utilizing
high voltage arcing to convert oxygen (O2) into ozone (O3). Refer to the
listing for Ozone for more information.
19 - Enzymes: Organic agents that hasten the natural breakdown (digestion) or decomposition of oily wastes and organic residues in pools
and spas.
20 - Hard Water: The term used to describe water that is high in calcium or magnesium. High levels, usually over 400 PPM, can lead to
clarity and scaling problems, if not treated. Source of the calcium can
be natural or can be contributed by chemicals such as calcium hypo
chlorite.
21 - Ions: The electrically charged state that an element assumes in
true solution. In the ionic state, ions are chemically reactive. Some
ions, such as, copper, silver and zinc, are used as sanitizers in mineral
purifiers and/or ionizers.
22 - Ionizers: Equipment that sanitizes pool and spa water by providing
a low level source of copper and silver ions, as the water passes over
charged electrodes. Copper ions can provide algaecidal control. Silver
ions can provide bactericidal control. Other types of devices (mineral
purifiers) work by an erosion principle and utilize copper, silver or zinc
ions. Spa ionizers often lack the copper element because the need for
algae control is not as acute as in a pool.
23 - Mineral Purifier: A type of device that releases copper, silver or
zinc ions into the water at very low levels. In this ionic state, these
minerals can function in the sanitizer role and help control algae and
bacteria in pool and spa water. Mineral Purifiers work on the principle
31
of erosion and do not require electrical components. Most include some
type of replaceable cartridge, that contains the copper, silver or zinc
materials.
24 - Biguanide: The generic name for a non-chlorine, non-bromine,
sanitizer that utilizes the polymer PHMB (polyhexamethylene biguanide). It is used to totally eliminate the use of chlorine or bromine.
25 - Biofilm: A slippery coating of microorganisms that can develop in
poorly sanitized pools and spas.
26 - Brominator: Feeding devices used to introduce bromine into
pools or spas. Most automatic types can be plumbed in line. Others
are simple floating varieties. All are intended to make the application of
bromine easier and more consistent.
27 - Calcium Carbonate: Crystalline deposits (scale) that can form on
all under water surfaces, if the water is excessively high in calcium hardness. High pH and high total alkalinity can worsen the problem.
28 - Oxidation: The chemical reaction by which organic matter is
“burned” or destroyed, by the action of chlorine, bromine, ozone, hydrogen peroxide or non-chlorine shock. Oxidation may cause minerals
such as iron, manganese and copper to form discoloring stains and precipitates, if not treated properly.
29 - Ozonator: A device for producing Ozone (O3), by either a UV
(ultraviolet) light source or by electrical arcing (corona discharge). Used
for oxidizing and sanitizing purposes in both pools and spas.
30 - Ozone (O3): Typically produced by an Ozonator installed in a pool
or spa. Ozone (O3) is a form of oxygen (O2) and is a powerful oxidizing
agent. It is used to destroy organic waste and by products and help in
the control of algae and bacteria. Ozone is not a stand alone sanitizer
and requires the supplementation of chlorine, bromine, minerals, or ionization.
31 - Soft Water: Water that is low in calcium and magnesium hardness.
Such water can prove to be corrosive to masonry surfaces and underwater metal parts. The calcium hardness level can be raised, to the
optimum range of 150-200 PPM, by the addition of appropriate amounts
of a calcium hardness increaser (calcium hardness).
32
WATER CHEMISTRY
SPA CHEMICALS GLOSSARY
1 - Alkalinity Up: The total alkalinity of your spa water should be between 80-140 PPM. A proper alkalinity will help buffer your spa water
against sudden changes in pH. Every 2.5 tablespoons of Alkalinity
Up will raise your alkalinity by 10 PPM in a spa holding 500 gallons of
water.
2 - Bromine Tablets: These slow-dissolving tablets work especially
well in the hot water of your spa. Keep a base of tablets inside of an
in-spa floater/feeder in order to maintain between 2 and 5 PPM. Add
2 tablets per 100 gallons of water and adjust the floater’s opening to
regulate the PPM level.
3 - Foam Gone: Foam in spas is typically caused by residue from
soap, shampoo, and cleansers. A small amount of Foam Gone will
dissipate the foam and will not affect the water balance. Most foam
removers are compatible with all sanitation programs.
4 - Liquid Filter Cleaner: Regular use of Filter Cleaner will greatly
increase the life and performance of your filters by cutting away grease,
body oils, scale, and lotions. Clean filters also contribute to better water circulation and superior spa performance, because dirty filters can
substantially impede water flow. Keeping your filters clean with filter
cleaner will also help keep your water filtered and clear. This is accomplished by mixing one pint of filter cleaner with 2.5 gallons of water and
submerging the filters in the mixture for at least 12 hours.
5 - Dichlor Grandular: This concentrated, stabilized, and quick- dissolving chlorine granular is simple to use in your spa as a sanitizing
shock treatment. The downside to Dichlor is that it will not sustain
a PPM base for long in hot water. However, as a rule of thumb, if you
treat your water after bathing with half a capful of Dichlor, you will maintain
clear and comfortable water, providing your pH is controlled and your filters
cleaned. Dichlor dissolves quickly and leaves no residue.
6 - pH Down: If your pH level remains high, you can struggle with scaling,
cloudy water, rapid sanitizer loss, and possible skin and eye irritation. pH
Down can be purchased from your dealer in either liquid or solid granular
form. Please see your dealer for recommended dosage.
33
WATER CHEMISTRY
SPA CHEMICALS GLOSSARY
7 - pH Up: The effects of low pH can be rapid sanitizer loss, eye and
skin irritation, expedited corrosion of metals, as well as staining throughout the spa. pH up can be purchased from your dealer in either liquid or
solid granular form. Please see your dealer for recommended dosage.
8 - Metal Protect or Remover: Also called stain and scale defense,
metal protect inhibits staining and scaling in your spa. It will also prevent calcium build-up on the surfaces of your spa. Regular use will help
protect your spa surface as well as your plumbing, your pumps, and
even your heater.
9 - Spa Shock: Non-chlorine spa shock contains Potassium Monopersulfate and is an oxidizer that works well with mineral, chlorine and
bromine systems. Regular use of spa shock can substantially reduce
the need for sanitizing by up to 50% and will continually remove inorganics from the water. Best of all, you can bath in only 15 minutes after
application.
10 - Ascorbic Acid: vitamin “C.” Can be used as an acidic reducing
agent in the removal of difficult metallic stains from underwater surfaces. Oxalic acid can be used in a similar manner.
34
WATER CHEMISTRY
MAINTAINING THE PROPER PH BALANCE
The pH factor is a measure of the relative acidity or alkalinity in the
water. It is measured on a scale of 1 to 14. Pure water has a value of 7,
which is neutral. Any value above 7 is alkaline, and any value below 7
is acidic. You should maintain a slightly alkaline pH level, between 7.2
and 7.8, in the hydrotherapy spa. Severe problems can occur when the
pH balance is not maintained within this range. If the pH level exceeds
7.8, dissolved minerals can build up and clog the plumbing in the spa jet
unit. If the pH level falls below 7.2, the acid level in the water will begin to
corrode the metal parts in the spa jet unit. Also, the sanitation agents in
the water will not be effective if the pH level is not properly maintained.
Damage caused by improper pH levels is not covered under the warranty. To maintain the proper pH level, you should test the pH of the
water regularly. To test the water, purchase a pH test kit at a pool and
spa supplier. The pH reading should be between 7.2 and 7.8. If the level
is too low, add a pH increaser (usually soda ash). If the level is too high,
add a pH reducer (usually sodium bisulfate). Test the water again after
five minutes. See the instructions with your pH test kit for additional information about testing and adjusting the pH.
35
RESORT SPAS WARRANTY
This section is a description of your warranty. Here you will find descriptions of what is covered under your Resort Spas warranty and what can
void your warranty. PLEASE READ THE WARRANTY THOR-OUGHLY. Please take a moment to register your warranty. You can register
on line at http://www.resortspas.net, click on owner login or you mail in
the warranty registration card attached to this manual. For warranty
outside USA and Canada, please refer to your countries Resort Spas
Distributor.
LIFETIME STRUCTURE WARRANTY
Resort Spas carry a lifetime structure warranty. The structure is defined
as the fiberglass vessel below the exposed material finish. The manufacturer warrants the spa against loss of water due to a defect in the spa
structure. In the event of a defect in the material and/or workmanship,
the spa structure will be repaired or replaced at the discretion of the
manufacturer. THIS WARRANTY IS GIVEN ONLY TO THE ORIGINAL
OWNER, AND TERMINATES UPON TRANSFER OF OWNERSHIP.
COMMERCIAL APPLICATIONS ARE EXCLUDED FROM THIS AND
ALL WARRANTIES.
If the spa structure is defective and must be replaced, it will be returned
to the factory. The original, installed equipment (this includes the frame,
skirt, and all equipment) will be reinstalled. If new equipment is desired,
there will be additional charges to the customer. If the frame and/or skirt
of the spa have been badly damaged, there will be additional charges
to the spa owner for repairs or replacement. When a spa needs to be
returned to the factory for repair, the cost of one way freight to the company will be at the spa owner’s expense. The manufacturer will not pay
for removal, installation, cranes, construction, de-construction, or any
other cost associated with access, egress, or ingress, of the spa at the
customer’s home. The manufacturer reserves the right to an on-site inspection by its authorized representative. In the unlikely event a shell
or spa must be replaced, all warranties (shell, surface, electrical and
plumbing) date back to the original start date of the warranty. The warranty period starts either the day of delivery to the customer or eighteen
(18) month from the date of manufacturing, whichever date comes first.
FIVE YEAR SURFACE WARRANTY
The spa surface is described as the exposed acrylic material finish. The
manufacturer warrants the spa surface to be free from defects in the material and workmanship, such as blistering, cracking, or de-laminating,
this does not cover micro-crazing, under normal use and maintenance
36
RESORT SPAS WARRANTY
for a period of five years from the original start date of the warranty. The warranty period starts either the day of delivery to the customer or
eighteen (18) month from the date of manufacturing, whichever date
comes first. THIS WARRANTY IS GIVEN ONLY TO THE ORIGINAL
OWNER, AND TERMINATES UPON TRANSFER OF OWNERSHIP.
COMMERCIAL APPLICATIONS ARE EXCLUDED FROM THIS AND
ALL WARRANTIES.
The spa must be set on a level solid surface that is sufficient to support the entire length and width of the spa. Standard building practices
must be followed. Dam¬age caused by failure to have a leveled and
supported foundation under the spa is not covered under warranty. The
manufacturer does not war¬rant problems associated with prolonged
exposure to the sun and/or use of any sanitization or ozone system not
approved by the manufacturer. Damage to the spa surface caused by
leaving the spa uncovered and empty of water with direct sunlight exposure will terminate this warranty. Any alteration to any system, electrical,
plumbing, or mechanical, or over use of chemicals, or any other problems caused by external source are not covered under warranty. Other
exclusions may apply.
Normally problems associated with material and workmanship can and
will be repaired. If the spa surface is repaired, the repair is limited to
the affected area only, and there is no guarantee against discoloration
of fading. The decision to repair will be made by the manufacturer and
its field representative after a review of the facts, pictures, or any other
data presented by the dealer or customer. In all cases, pictures of the
affected area and foundation of the spa must be provided before any
decisions to repair or replace can be made. In the unlikely event a
shell or spa must be replaced, all warranties (shell, surface, electrical
and plumbing) date back to the original date of installation. If it is determined that the surface is to be replaced, the same conditions and
terms as outlined in the shell warranty will apply.
FIVE-YEAR ELECTRICAL WARRANTY
(i.e., pumps, equipment packs, heaters, topside, etc.)
The MANUFACTURER warrants all electrical equipment to be free
from defect in material and workmanship for three-years from the original start date of the warranty. The warranty period starts either the
day of delivery to the customer or eighteen (18) month from the date of
manufacturing, whichever date comes first.
37
RESORT SPAS WARRANTY
THIS WARRANTY IS GIVEN ONLY TO THE ORIGINAL OWNER, AND
TERMINATES UPON TRANSFER OF OWNERSHIP. COMMERCIAL
APPLICATIONS ARE EXCLUDED FROM THIS AND ALL WARRANTIES.
The stereo, speakers, L.E.D. lighting, and Ozone are not included in this
warranty but are covered under a separate warranty. Damage caused
by acts of nature, poor water chemistry, and/or improper maintenance
will not be covered under this warranty. Alterations or replacements of
components installed in the spa that are not purchased and/or approved
by the MANUFACTURER, including incorrect wiring, will terminate the
complete spa warranty.
FIVE YEAR PLUMBING WARRANTY
The plumbing is described as all piping, jet bodies, valve bodies and
air controls. The manufacturer warrants all plumbing for a period of
three years from the original start date of the warranty. The warranty
period starts either the day of delivery to the customer or eighteen (18)
month from the date of manufacturing, whichever date comes first.
THIS WARRANTY IS GIVEN ONLY TO THE ORIGINAL OWNER,
AND TERMINATES UPON TRANSFER OF OWNERSHIP. COMMERCIAL APPLICATIONS ARE EXCLUDED FROM THIS AND ALL
WARRANTIES.
Jet internals, valve handles, and other such items are regular maintenance items. They are covered for the item only; labor is not covered
for these items. Damage caused by acts of nature, poor water chemistry, and/or improper maintenance will not be covered under this
warranty
ONE YEAR CABINET WARRANTY
The spa cabinet is described as the outer material encasing the
spa structure. The manufacturer warrants it to be free from defects
in mate¬rial and/or workmanship from the original start date of the
warranty. The warranty period starts either the day of delivery to the
customer or eighteen (18) month from the date of manufacturing,
whichever date comes first. THIS WARRANTY IS GIVEN ONLY TO
THE ORIGINAL OWNER, AND TERMINATES UPON TRANSFER
OF OWNERSHIP. COMMERCIAL APPLICATIONS ARE EXCLUDED
FROM THIS AND ALL WARRANTIES.
38
RESORT SPAS WARRANTY
This warranty does not cover normal darkening, staining, or aging.
The spa cabinet requires care and maintenance by the consumer.
Damage caused by acts of nature, poor water chemistry, and/or improper maintenance will not be covered under this warranty
OTHER ITEMS NOT COVERED IN THIS WARRANTY
Some items are not covered in this warranty. These items either have
a different warranty, or are warranted through the manufacturer of that
item.
STEREO AND STEREO COMPONENTS
The stereo and stereo components, including speakers, sub-woofer,
stereo power supply, wire harness and remote control are covered for
30 days from the original start date of the warranty. The warranty period
starts either the day of delivery to the customer or eighteen (18) month
from the date of manufacturing, whichever date comes first. Please note:
Warranty coverage for both parts and labor is covered for 30 days only.
Parts, not labor, will be cov¬ered for one year from date of installation.
This warranty does not cover damage to a stereo or stereo component
from abuse, poor reception, or damage caused by putting a wet CD into
the stereo. If a stereo is replaced under this warranty, the manufacturer
reserves the right to replace the unit with another like unit, but not necessarily the same stereo manufacturer. No spa will be replaced for a
failed stereo. The stereo does not affect the performance of the spa.
NOTE: For all operating instructions see the stereo manufacturer’s
own¬er’s manual included with the spa.
OZONATOR
The ozonator is covered for one year from the original start date of the
warranty. The warranty period starts either the day of delivery to the
customer or eighteen (18) month from the date of manufacturing, whichever date comes first.
SPA COVER
The spa cover manufacturer warrants the spa cover for one year. Do
not return the spa cover to the manufacturer. This will delay replacement or repair of the cover. The spa manufacturer is not responsible for
lost covers.
39
RESORT SPAS WARRANTY
Lighting
The lighting is guaranteed to work upon delivery. There is no warranty
covering the lighting.
PERFORMANCE
In the event of any defect covered by this LIMITED warranty, a May
Manufacturing LLC, authorized agent will correct such defect within
the terms and conditions contained herein. There will be no charge for
parts or labor within the above terms. However, travel charges that occur will not be cov¬ered under terms and conditions by the warranty.
If it is determined by May Manufacturing LLC that the repair of the
product is not feasible, a replace¬ment spa equal to the value of the
original purchase price will be provided. Cost for removal of the defective spa and delivery and installation of the replacement spa is the
responsibility of the homeowner and will not under any circumstances
be covered by May Manufacturing LLC
LIMITATIONS
This warranty is void if this Resort Spa has been subjected to
altera¬tion, misuse, or repairs have been performed by anyone other
than an authorized agent of May Manufacturing LLC. Misuse or abuse
is defined as: use of the spa in a nonresidential application, water temperature outside the range of 32 degrees F to 110 degrees F, damage
caused by clogged or dirty filter cartridges, damage to the spa from
an absence of a hard cover, damage to components from improper
pH, use of any type of acid, or from chemical imbalance. ACTS OF
NATURE are not covered under this warranty.
Note: Warranty on 50Hz spas excludes labor.
(Outside US and Canada)
DISCLAIMER
May Manufacturing LLC, or its agent shall not be liable for any injury,
cost or other damage, whether incidental or consequential, arising
out of any defect covered by the LIMITED WARRANTY. The liability
of May Manufacturing LLC under this LIMITED WARRANTY shall not
exceed the original amount paid for the spa.
40
RESORT SPAS WARRANTY
LEGAL REMEDIES
This LIMITED WARRANTY gives specific rights, and other rights that
may apply will vary from state to state.
WHAT IS NOT COVERED UNDER YOUR WARRANTY
The following is a general overview of non-warranty items and work.
This is not an all-inclusive list.
Diagnosis of Spa Problems
Fuses
Light Bulbs of Any Kind
Removing a Spa from a Structure
Pillows
Filters
Chemical Misuse / Damage
Filter Lids
Any part not purchased from Artesian Spas
Jet Inserts
Valve Handles
Pump Seals
Draining and filling the Spa
Acts of Nature
Travel Charges
Cabinet Screws
Incorrect Wiring
Shipping Charges
THIS WARRANTY IS GIVEN ONLY TO THE ORIGINAL OWNER,
AND TERMINATES UPON TRANSFER OF OWNERSHIP. COMMERCIAL APPLICATIONS ARE EXCLUDED FROM THIS AND
ALL WARRANTIES
Any alteration of the spa that has not been pre-authorized by the
manufacturer will void all warranties. If the manufacturer approves an
alteration, verify that this alteration is covered under warranty. Damage caused by moving a spa that is blocked in or that has been recessed, along with additional charges for labor, is not covered by this
warranty.
41
__________________________
__________________________
__________________________
Please do not send products or
other correspondence to the
address below.
RESORT SPAS
Attn: Customer Care Department
4720 N. Lamb Blvd.
Las Vegas, NV 89115
Place
Stamp
Here
Ms.
25-30
31-40
41-50
51-60 61-70
71+
Other: __________________________________________________________________________________ What is your reason for purchasing a spa? Health Benefits Stress Relief Relaxation
What is your age bracket?
How many people are in your household?______________________________________________________
Optional Questions What other spa brands did you consider buying?________________________________________________
Your Dealers Name and Location_____________________________________________________________
Spa Model ______________________________________________________________________________
Date of Installation_____________________________ Spa Serial Number___________________________
Phone Number___________________________________________________________________________
City_____________________________________________ State _____________________ Zip__________
Address________________________________________________________________________________
Name__________________________________________________________________________________
Mr
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