CORPORATE PROFILE
& SERVICES OVERVIEW
D ATA C E N T E R S
D ATA O N C L O U D
OUTSOURCED SUPPORT
CORPORATE OVERVIEW
Cyfuture is a leading provider of data center, cloud hosting and outsourced support services to
global clients in e-commerce, retail, information technology, software services, education, banking
and financial services industries. Our solutions help clients increase their productivity and
performance whilst we efficiently manage their business critical IT infrastructure and business
support functions.
Cyfuture owns and operates state-of-the-art, tier III data center facilities in Noida and Jaipur (India)
which are equipped with cutting-edge technology hardware to deliver industry leading data center
and cloud hosting solutions. We have a team of more than 1200 qualified professionals across nine
locations in India, US and UK, delivering end-to-end technical support and business process
outsourcing solutions to reputed clients.
Our data center and cloud hosting businesses operates under the brand names of Go4hosting,
CloudOYE and DialWebHosting while our outsourced support business is marketed under leading
brands such as Go4customer and AskPCExperts. We also operate standalone brands such as
DataBaGG for online file storage, and Ninja TuneUp for PC clean-up services.
Cyfuture is CMMI level 3 assessed and ISO 20000-1:2011 and ANSI/ TIA942 certified organization. We
also possess other industry leading certifications that include ISO/IEC 27001-2013, ISO 27001:2005,
ISO 9001:2008, ITSM 20000, and ISO 22301:2012.
SERVICES
DATA CENTERS & CLOUD HOSTING
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hosting
Hosting Simplified
CloudOYE
OPTIMAL | YIELDING | ELITE
Managed Hosting Services
• Dedicated Server Hosting
• VPS Hosting
• Colocation Hosting
• Shared Hosting
• Reseller Hosting
• E-mail Hosting
Cloud Hosting Services
• Public Cloud Hosting
• Private Cloud Hosting
• Hybrid Cloud Hosting
• Cloud Storage
• Cloud CDN
Website Hosting Services
• E-commerce website
• CMS Website
• Corporate Website
• Static Website
Application Hosting Services
• Microsoft SharePoint
• phpBB
• SugarCRM
• MediaWiki
OUTSOURCED SUPPORT
go
customer
We Put Your Customers First
Outbound Call Center Services
• Appointment Scheduling
• Information Verification
• Soft Lead Generation
• Customer Survey
• Telemarketing Services
• Third Party Verification Services
Inbound Call Center Services
• Customer Support
• Technical Help Desk
• Inquiry Handling
• Call Answering
• Toll Free Services
• Product Information Request
Web Enabled Services
• Order Taking
• Billing Queries
• Email Support
• Chat Support
Market Research
• Customer Surveys
• Data Collection
• Opinion Polls
Product Promotion Services
• Viral marketing
• Telemarketing
PCexperts
Competence in Action
TM
CASE STUDIES
An online consumer portal for a Fortune 100 Oil Company
The client was looking for a partner to help build an efficient, transparent and technologically
advanced online consumer portal for its more than 2 million consumers and 8000 distributors spread
across India. Cyfuture helped the client achieve its objective by developing a user-friendly online
platform that eased the interactions between the client and it's large customer base, increased
efficiency of client operations and boosted transparency leading to high customer satisfaction levels.
In addition to development and hosting of the portal on its Tier III Data Centers, Cyfuture was also
responsible for providing regular maintenance and tele-support to the client's end consumers.
An efficient IT infrastructure for a diversified Indian conglomerate
A leading Indian conglomerate with interests in financial services, manufacturing, healthcare,
education and research engaged Cyfuture to build an efficient data center infrastructure for the
company in North India. Based on a detailed assessment of client business need, Cyfuture hosted the
IT infrastructure of the client in its state-of-the-art Tier III Data center facilities in Noida with dedicated
bandwidth and P2P leased lines. The solution offered by Cyfuture helped the client shift from a
traditional in-efficient IT environment to an optimal and responsive IT system with faster network
speed, rich functionality and reduced total cost of ownership.
Increased customer acquisition and business growth for an online B2B Marketplace
The client was facing issues reaching out to its intended target audience and generating necessary
leads for its sales team. The client needed a specialized business partner that could help them reach
out to its target audience, generate high volume leads and also reduce the long sales cycle. Cyfuture
delivered an end-to-end BPO solution to the client that included generating potential leads with
effective telemarkerting, an advanced customer relationship management tool and closing sales on
behalf of the client with an online payment platform. The solution provided by Cyfuture helped the
client register significant business growth and achieve high profitability in its business.
An efficient customer care support center for a global footwear brand
One of the largest footwear brands in India with annual revenues exceeding INR 8700 million,
partnered Cyfuture to set up an efficient and service oriented customer care support center for its
consumers. Cyfuture built a state-of-art call center facility for the client with advanced technologies
like IVR, auto recording and a customized Database Management System. Trained and dedicated
resources were assigned to handle specific client enquiries or complaints and daily call volume reports
submitted to client. Weekly meetings were organized to incorporate any necessary changes to ensure
satisfaction of the end consumer.
KEY DIFFERENTIATORS
• Tier III Data Centers ensuring 99.95% uptime
• State-of-the-art infrastructure and technologies
• Enhanced security tools for increased data protection
• Competitive Pricing to deliver best returns on investment
• Round-the-clock technical support services
• Professional and qualified workforce
QUALITY
CERTIFICATIONS
CMMI
ISO
LEVEL 3
ASSESSED
20000-1:2011
ISO/IEC
ANSI
27001-2013
TIA942
AWARDS & RECOGNITIONS
• Government of India, Micro, Small & Medium Enterprises Award
for outstanding entrepreneurship, quality production, innovation
& product development
• Government of Rajasthan State Award for Export Excellence
• Government of Rajasthan State Award for Excellence in IT Industry
• NSIC-CRISIL Performance and Credit Rating for Small Scale Industries
ISO
9001:2008
ITSM
20000
CLIENTS
ISO
27001:2005
ISO
22301:2012
GLOBAL FOOTPRINT
USA
UK
Mohali
Delhi
Jaipur
INDIA
Ahmedabad
Mumbai
Bengaluru
Chennai
JAIPUR IT PARK
NEW DELHI
MUMBAI
G1-227/228, H1 236-239,
Export Promotion Industrial Park (EPIP)
Sitapura Industrial Area,
Jaipur -302 022
Ph: +91-141-2770439 / 440
Fax: +91-141-2770425
E-mail: sales@cyfuture.com
SDF Block G-13/14
Noida Special Economic Zone (NSEZ)
Phase II, Noida 201 305
Ph: +91-120-6667700
Fax: +91-120-6667766
E-mail: sales@cyfuture.com
B-102, Technocity, Plot # X 4/1, 4/2
Above IDBI Bank, Kalyan Shilphata Road
Opposite Millenium Business Park,
Mahape, Navi Mumbai - 400710
Maharashtra, India
Ph: 022-41213939
E-mail: sales@cyfuture.com
BENGALURU
AHMEDABAD
MOHALI
Akshaya Commercial Complex
2nd Floor, No. 26/16
Victoria Road, Austin Town,
Bengaluru
Karnataka-560047
Ph: 08041306341
E-mail: sales@cyfuture.com
2nd Floor
Broadway Business Centre,
Law Garden,
Ahmedabad - 380006
Ph: 07940321811
E-mail: sales@cyfuture.com
Plot no 2- ITC, 1st Floor,
IT Park Mohali,
SAS Nagar, Sector 67, Mohali.
160062
Ph: +91-172-5055055
E-mail: sales@cyfuture.com
CHENNAI
USA
UK
Prince Infocity II
Unit No. 1, 1st Floor, 283/3 & 283/4
Rajiv Gandhi Salai (OMR),
Perungudi
Chennai - 600 096
E-mail: sales@cyfuture.com
10685-B Hazelhurst Dr. # 15644
Houston, TX 77043
USA
Ph: 1-888-795-2770
Fax: 1-281-754-4941
E-mail: sales@cyfuture.com
12 Fore Street,
Tiverton Exeter EX16 8QW
UK
Ph: +44-800-279-6225
E-mail: sales@cyfuture.com
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Hosting Simplified
PCexperts
Competence in Action
TM
CloudOYE
OPTIMAL | YIELDING | ELITE
go
customer
We Put Your Customers First
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