Use & Care Guide
Front-Loading Automatic Washer
If you have any problems or questions, visit us at whirlpool.com
Designed to use only HE
High Efficiency detergents.
W10775514B
W10775515B – SP
Conçue pour l’utilisation
d’un détergent haute
efficacité seulement.
Table of Contents
Table de matières
WASHER SAFETY................................................................... 3
ACCESSORIES........................................................................ 4
CONTROL PANEL AND FEATURES...................................... 5
CYCLE GUIDE......................................................................... 9
CHOOSING THE RIGHT DETERGENT.................................12
USING THE DISPENSER DRAWER......................................12
USING THE LOAD & GO™ DISPENSER DRAWER...............13
USING YOUR WASHER.........................................................14
WASHER MAINTENANCE.....................................................19
TROUBLESHOOTING............................................................23
WARRANTY............................................................................32
ASSISTANCE OR SERVICE................................... Back Cover
SÉCURITÉ DE LA LAVEUSE................................................ 33
ACCESSOIRES...................................................................... 34
TABLEAU DE COMMANDE ET CARACTÉRISTIQUES....... 35
GUIDE DE PROGRAMMES.................................................. 39
CHOIX DU DÉTERGENT APPROPRIÉ................................ 42
UTILISATION DU TIROIR DU DISTRIBUTEUR................... 42
UTILISATION DU TIROIR
DISTRIBUTEUR LOAD & GO™............................................. 43
UTILISATION DE LA LAVEUSE............................................ 44
ENTRETIEN DE LA LAVEUSE.............................................. 49
DÉPANNAGE......................................................................... 53
GARANTIE............................................................................. 64
ASSISTANCE OU SERVICE....................... Couverture arrière
2
Washer Safety
3
Accessories
INSTALLATION & MAINTENANCE
ACCESSORIES
FACTORY CERTIFIED PARTS – these three
words represent quality parts and accessories
designed specifically for your appliance.
Time tested engineering that meets
our strict quality specifications.
FACTORY CERTIFIED PARTS
Accessories designed for your appliance:
15" Pedestal
Color-matched pedestals raise
the washer and dryer to a more
comfortable working height.
The large drawer provides
convenient storage.
Stack Kit
If space is at a premium, the
stack kit allows the dryer to
be installed on top of the
washer.
Load & Go™ Liquid HE
Detergent Cartridge
(on some models)
If you frequently alternate
between two different liquid
HE detergents, you may
also purchase an additional
cartridge.
Single-Dose Liquid HE
Detergent Cup
(on some models)
The cup provides a way
to dispense a single dose
of liquid detergent.
Customize your new washer and dryer with the following
genuine Whirlpool accessories. For more information on
options and ordering, call 1-866-698-2538 or visit us at:
www.whirlpool.com/accessories. In Canada, call
1-800-688-2002 or visit us at www.whirlpool.ca.
4
Control Panel and Features
Not all features and cycles are available on all models.
NOTES:
he control panel features a sensitive surface that responds to a light touch of your finger. To ensure your selections are registered,
nT
touch the control panel with your fingertip, not your fingernail. When selecting a setting or option, simply touch its name.
t cycle completion, your setting and option choices will be remembered for your next use of that cycle. However, if power is lost
nA
to the washer, the settings and options will go back to the factory defaults.
4
1
2
3
6
7
A
B
C
D
E
B
D
E
5
4
1
2
3
A
7
6
C
5
4
1
2
3
5
D
E
5
1
POWER
2
WASH CYCLE KNOB
3
START
4
LED DISPLAY AND SETTINGS
6
Soil
Soil level (wash time) is preset for each wash cycle.
When you change the soil setting, the cycle time will
increase or decrease in the Estimated Time Remaining
display.
For most loads, use the soil level that is preset with
the cycle you have chosen. For heavily soiled and
sturdy fabrics, use the Soil setting to select more wash
time. For lightly soiled and delicate fabrics, use the
Soil setting to select less wash time. Lower soil level
settings will help reduce tangling and wrinkling.
Presoak
Touch to add a Presoak time of your choice to a
wash cycle. Items will gently tumble through the
detergent and water for the selected time to help
loosen tough stains.
Touch to turn the washer on and off. Touch to stop/cancel
a cycle at any time.
NOTE: Turning the Wash Cycle knob will also turn the
washer on.
Turn the knob to select a cycle for your laundry load. An LED
will light up for the cycle selected.
NOTE: The Clean Washer with affresh® LED will flash when
the washer has run 30 wash cycles as a reminder to run the
Clean Washer with affresh® cycle.
See “Cycle Guide” for detailed descriptions of cycles.
NOTE: For best results when using the Wash & Dry cycle,
use for loads weighing 2 lbs and less, such as a soccer
uniform or a running tank and shorts. Allow the cycle to
run the full duration of 12 hours.
Touch and hold for 3 seconds until the light above START
comes on to start a cycle, or touch once while a cycle is in
process to pause it. If you want to add a garment, you can
touch START when the “Add Garment” LED is on.
When you select a cycle, its default settings will light up and
the Estimated Time Remaining will be displayed. Factors
such as load size, wash temperature, and water pressure
may affect the time shown in the display. Tightly packing,
unbalanced loads, or excessive suds may cause the washer
to lengthen the cycle time, as well.
Touch the desired setting along the bottom of the display
to adjust. See “Cycle Guide” for available settings on each
cycle. Not all settings are available with all cycles.
Cycle Status Lights
For details, see “Cycle Status Lights” section.
Load & Go™ – Detergent Concentration
and Water Hardness (on some models)
Touch DETERGENT CONCENTRATION to set detergent
concentration from 2x to 6x. Touch WATER HARDNESS
to set water hardness (normal, hard, or soft). For details,
see “About Detergent Concentration” section.
IMPORTANT: When using the dispenser cartridge with
concentrated liquid detergent, be sure to change the
detergent concentration settings in the control if the
detergent used is different than factory preset of 2x
concentration.
Wash Temp
The recommended wash temperature is preset for each
cycle. You may also select a wash temperature based
on the type of fabric and soils being washed. For best
results, use the warmest wash water safe for your
fabric, following the garment label instructions.
All wash temperatures feature a cold rinse.
Spin
This washer automatically selects the spin speed
based on the cycle selected. Some preset speeds
can be changed.
n Faster spin speeds mean shorter dry times, but may
increase wrinkling in your load.
n Slower spin speeds reduce wrinkling, but will leave
your load more damp.
5
OPTIONS
Touch to activate additional wash options or additional
features on the washer before touching Start. Additional
wash options or additional features selected after touching
Start may not activate.
Once a wash option or additional feature is selected, it is
saved for the cycle selected. To return to factory default
cycle settings, unplug washer for 30 seconds; then
plug back in.
A Adjust Delay Time
Touch – or + to delay the start of the wash cycle by up
to 8 to 12 hours depending on your model.
®
B FanFresh Option (on some models)
The FanFresh® option will periodically tumble the load
after the end of the cycle for up to 12 hours, while the
integrated fan circulates air through the washer to
reduce humidity. To turn on the FanFresh® option, touch
FanFresh. If, however, the FanFresh® option is turned on,
it will stay on for all future cycles until turned back
off – the washer remembers the last on/off status set.
To turn off the FanFresh® option, touch FanFresh.
You may also activate the FanFresh® option without
running a cycle by touching and holding POWER for
one second, then touching and holding FanFresh for
3 seconds, then touching and holding START for
3 seconds.
To turn off the FanFresh® option when it is running,
touch POWER.
NOTE: The door will lock while the FanFresh® option
is active. To cancel the option and unlock the door,
touch POWER.
C Extra Rinse
Activate this option to add an extra rinse to most cycles.
NOTE: Extra Rinse can also be used to turn on the
Drum Light (on some models). Simply touch and hold
EXTRA RINSE for 3 seconds.
D Cycle Signal
Use this option to set the volume level or turn off the
signal that sounds at end of cycle.
With each touch of the Cycle Signal a number is
displayed for the sound level selected: 0 = off, 1 = low,
2 = medium, 3 = high.
NOTE: Touch-tone volume does not change.
To turn off the tones that sound when a setting is
touched: Touch and hold CYCLE SIGNAL for about
3 seconds. Repeat to turn them on.
E Control Lock
Touch and hold for 3 seconds to lock the controls
to avoid unwanted changes or operation. Touch
and hold 3 seconds again to unlock. For each second
CONTROL LOCK is held down, the display will count
down one second: you will see “3,” then “2,” then “1.”
You may still touch START to pause the cycle, or touch
POWER to turn off the washer.
ADDITIONAL OPTION
Drum Light (on some models)
Touch and hold EXTRA RINSE for 3 seconds to turn on the Drum Light.
6 ECOBOOST™ OPTION
Touch to activate the EcoBoost™ option. The EcoBooost™
option provides additional energy savings through reduced
hot water usage and maintains cleaning performance by
lengthening the wash time on some cycles.
NOTE: Energy savings may vary across loads and cycles.
7
STEAM CLEAN OPTION
The Steam Clean option adds additional soak and wash
time to many cycles to help remove tough stains, as well
as a steam boost for added cleaning power. An integrated
heater helps to maintain optimal wash temperatures. See the
“Cycle Guide” for cycles that allow the Steam Clean option.
8 DISPENSERS
Dispenser Drawer (on some models)
Load & Go™ Dispenser Drawer (on some models)
The dispenser drawer gives you the convenience
of adding HE detergent, liquid chlorine bleach,
and liquid fabric softener to the wash load at the
proper time. See “Using the Dispenser Drawer”
for information on using the dispenser drawer.
The Load & Go™ dispenser drawer gives you the convenience
of automatically adding HE detergent, liquid chlorine bleach,
and liquid fabric softener to the wash load at the proper time.
See “Using the Load & Go™ Dispenser Drawer” for information
on using the dispenser drawer.
B
C
C
B
D
A
E
A Powdered High Efficiency “HE” detergent
compartment
This compartment holds powdered HE detergent
for a single load.
B Liquid fabric softener compartment
Automatically dilutes and dispenses liquid fabric
softener at the optimum time in the cycle.
n Use only liquid fabric softener in this dispenser.
C Liquid chlorine bleach compartment
Automatically dilutes and dispenses liquid chlorine
bleach at the optimum time during the first rinse after
the wash cycle. This compartment cannot dilute
powdered bleach.
D Load & Go™ Liquid High Efficiency “HE”
detergent cartridge
Each dispenser cartridge holds up to 18.5 oz. (550 ml)
of liquid HE detergent, enough for up to 36† loads,
depending on cycle and detergent concentration.
The cartridge fits into compartment (B) of the dispenser
drawer for convenient loading.
nC
hange detergent concentration setting
if detergent used is different than factory
preset of 2x concentration. See “About
Detergent Concentration” section.
nC
hange water hardness setting if
desired level is different than factory
preset of Normal.
Liquid
High Efficiency “HE” detergent compartment
E
This compartment holds liquid or powdered HE
detergent for your main wash cycle.
The number of loads will vary, depending on detergent concentration, load size,
cycle used, and soil level. The maximum capacity of up to 36 loads requires use
of 6x concentration detergent.
† 7
CYCLE STATUS LIGHTS
Done
Once the cycle is complete, this light will come on.
Remove the load promptly for best results.
Delay Wash
This will light when a delay time has been set.
Detergent Level
Low – This will light (yellow) if there is enough detergent
in the Load & Go™ cartridge for only a few more cycles.
Empty – This will light (red) if there is no detergent in the
Load & Go™ cartridge.
Sensing
When START is touched, the washer will first perform a
self-test on the door lock mechanism and the sensing light
will come on. You will hear a click, the drum will make a
partial turn, and the door will click again as it unlocks briefly.
The door will click one more time when it locks again.
Once the door has locked the second time, the washer
will begin tumbling and adding water. This sensing process
will continue throughout the cycle. You may also hear water
flowing through the dispenser, adding detergent to the load.
After the load size is sensed, the estimated time based on
load size will be displayed. The actual cycle time may be
lengthened; however, the display will continue to show the
estimated time.
The sensing light will blink once a second at various times
during the cycle, such as when the washer is reducing
extra suds.
Door Locked
Door Locked will light to indicate that the door is locked and
cannot be opened without first pausing or canceling the cycle.
Steaming
This will light to show that the cycle is using steam for added
cleaning power.
Add Garment
When Add Garment is lit, you may pause the washer, open
the door, and add items. Touch and hold START to start the
washer again.
FanFresh® Option
The FanFresh indicator will light when the FanFresh® option
is active. During this time, the washer will occasionally tumble
the load while a fan circulates fresh air through the washer.
The Cycle Status Lights show the progress of a cycle. At each
stage of the process, you may notice sounds or pauses that
are different from traditional washers.
Load & Go™ Dispenser Drawer
This will be lit when the washer is on with the dispenser
drawer closed and the cartridge in place. If the cartridge is
removed and the drawer is closed, Load & Go will not light.
Dispensing
This will light when the detergent is being dispensed.
8
Cycle Guide
Settings and options shown in bold are default settings for that cycle. For best fabric care, choose the cycle, options, and settings
that best fit the load being washed. Not all settings are available with each cycle, and some options cannot be used together.
Not all cycles and options are available on all models.
Load Size Recommendations
For best results, follow the load size recommendations noted for each cycle.
Large load: Fill the washer drum up to about ¾ full.
Small load: Fill the washer drum with 3–4 items, not more
than ¼ full.
Extra-large load: Fill the washer drum, but make
sure clothes can tumble freely. For best results, avoid
packing tightly.
Medium load: Fill the washer drum up to about ½ full.
Items to wash
using default
cycle settings:
Cycle:
Wash
Spin
Temperature*: Speed***:
Soil
Level:
Available
Options:
Cycle Details:
Normally soiled
cottons, linens,
sheets, and
mixed garment
loads
Normal
Extra Hot
Hot
Warm
Cool
Cold
Extra Fast
Fast
Medium
Off
Extra Heavy
Heavy
Normal
Light
Steam Clean**
FanFresh®
Extra Rinse
PreSoak
Delay Wash
T
his cycle combines
medium-speed tumbling
and an extra-fast-speed
spin. This cycle is designed
to provide the most energy
efficiency.
Heavily soiled
white fabrics
and garments
Whites
Extra Hot
Hot
Warm
Cool
Cold
Extra Fast
Fast
Medium
Slow
Off
Extra Heavy
Heavy
Normal
Light
Steam Clean**
EcoBoost™
FanFresh®
Extra Rinse
PreSoak
Delay Wash
U
ses a longer wash time
with fast-speed tumbling,
extra rinsing, and an extra
fast-speed spin to provide
optimal cleaning and rinsing
when bleach is used.
Sturdy colorfast
fabrics and
heavily soiled
garments
Heavy
Duty
Extra Hot
Hot
Warm
Cool
Cold
Extra Fast Extra Heavy
Fast
Heavy
Medium
Normal
Slow
Light
Off
Steam Clean**
EcoBoost™
FanFresh®
Extra Rinse
PreSoak
Delay Wash
F
ast-speed tumbling and
an extra-fast-speed final
spin help provide optimal
cleaning and reduce
drying times.
Sturdy towels
and wash cloths
Towels
Extra Hot
Hot
Warm
Cool
Cold
Extra Fast Extra Heavy
Fast
Heavy
Medium
Normal
Slow
Light
Off
Steam Clean**
EcoBoost™
FanFresh®
Extra Rinse
PreSoak
Delay Wash
P
rovides fast-speed
tumbling, longer wash time,
normal rinsing, and an extra
fast-speed spin to shorten
drying time.
Bright or darkly
colored cottons,
linens, casual
and mixed
loads
Colorlast
Extra Hot
Hot
Warm
Cool
Cold
Extra Fast Extra Heavy
Fast
Heavy
Medium
Normal
Slow
Light
Off
* All temperature selections feature a Cold rinse.
** The Steam Clean option is only available when a Warm, Hot, or Extra Hot water temperature is selected.
***Spin speed varies by model.
T
his cycle combines gentle
tumbling and soaking to
protect colors and provide
a gentle cleaning.
Continued on next page
9
Items to wash
using default
cycle settings:
Clothing,
bedding and
towels requiring
sanitization
Cycle:
Wash
Temperature*:
Spin
Speed***:
Soil
Level:
Available
Options:
Sanitize
Extra Hot
Extra Fast
Fast
Medium
Slow
Off
Extra Heavy
Heavy
Normal
Light
Steam Clean**
FanFresh®
Extra Rinse
Delay Wash
Eco Sanitize
with Oxi
Hot
Fast
Medium
Slow
Off
Heavy
Normal
Light
FanFresh®
Extra Rinse
Delay Wash
No clothes in
washer
Clean
Washer
with affresh®
Wet load of
clothes
Drain & Spin
T
his cycle eliminates
99.99% of the most
common bacteria
found in clothes,
sheets, and towels.
The extra hot wash
temperature ensures
sanitization. Check
recommended wash
temperature of your
items. Bacteria tested
were K. pneumonia,
P. aureginosa, and
S. aureus.
T
his cycle eliminates
99.99% of the most
common bacteria
found in clothes,
sheets, and towels.
Using the highest wash
temperature available
and adding a powdered
Oxi product in the drum
ensures sanitization.
Check recommended
wash temperature of
your items and use
the amount of Oxi
recommended by
the manufacturer.
Bacteria tested
were K. pneumonia,
P. aureginosa, and
S. aureus.
se this cycle every 30
U
washes to keep the inside of
your washer fresh and clean.
This cycle uses a higher
water level. Use with affresh®
washer cleaner tablet or liquid
chlorine bleach to thoroughly
clean the inside of your
washer. This cycle should not
be interrupted. See “Washer
Care.”
IMPORTANT: Do not place
garments or other items in
the washer during the Clean
Washer with affresh® cycle.
Use this cycle with an empty
wash tub. See “Washer Care”
in “Washer Maintenance.”
N/A
Extra Fast
Fast
Medium
Slow
Off
N/A
FanFresh®
Delay Wash
* All temperature selections feature a Cold rinse.
** The Steam Clean option is only available when a Warm, Hot, or Extra Hot water temperature is selected.
***Spin speed varies by model.
10
Cycle Details:
U
se Drain & Spin to
remove excess water
from the load. Spin
speed can be set
to a slower setting.
Continued on next page
Items to wash
using default
cycle settings:
Cycle:
Swimwear,
items that need
rinsing
Wash
Temperature*:
Spin
Speed***:
Soil
Level:
Available
Options:
Drain &
Spin with
Extra Rinse
Extra Hot
Hot
Warm
Cool
Cold
Extra Fast
Fast
Medium
Slow
Off
Extra Heavy
Heavy
Normal
Light
FanFresh®
Delay Wash
S
elect Drain & Spin;
then select Extra
Rinse to add water.
The cycle includes an
extra-fast-speed spin.
For some fabrics, you
may wish to set the
spin speed to a slower
setting.
2–4 lightly
soiled synthetic
garments,
athletic
uniforms, or
workout wear
Wash &
Dry
Extra Hot
Hot
Warm
Cool
Cold
Extra Fast
Extra Heavy
Heavy
Normal
Light
Steam Clean**
FanFresh®
Extra Rinse
PreSoak
Delay Wash
T
his short wash cycle
has an extra-fastspeed spin followed
by intermittent
tumbling and fan
activation to circulate
air through the
clothes.
Small loads
of 2–4 lightly
soiled garments
Quick
Wash
Extra Hot
Hot
Warm
Cool
Cold
Extra Fast
Fast
Medium
Slow
Off
Extra Heavy
Heavy
Normal
Light
Steam Clean**
FanFresh®
Extra Rinse
PreSoak
Delay Wash
F
or small loads
(2–4 items) needed
quickly. This cycle
combines fast-speed
tumbling, a shortened
wash time, and an
extra-fast-speed spin
for reduced drying
times.
Sheer fabrics,
lingerie,
sweaters, and
lightly-soiled
shirts, blouses,
trousers, pants,
and skirts
Delicates
Extra Hot
Hot
Warm
Cool
Cold
Extra Fast
Fast
Medium
Slow
Off
Extra Heavy
Heavy
Normal
Light
Steam Clean**
FanFresh®
Extra Rinse
PreSoak
Delay Wash
T
his cycle combines
slow-speed tumbling
and slow-speed spin
for gentle fabric care
and reduced wrinkling.
Bright or darkly
colored cottons,
linens, casual and
mixed loads
Cold Wash
Cold
Extra Fast
Fast
Medium
Off
Extra Heavy
Heavy
Normal
Light
FanFresh®
Extra Rinse
Delay Wash
T
his cycle uses
a concentrated
detergent solution
along with cold water
throughout the cycle
to gently lift out stains
and care for fabrics.
Cycle Details:
* All temperature selections feature a Cold rinse.
** The Steam Clean option is only available when a Warm, Hot, or Extra Hot water temperature is selected.
***Spin speed varies by model.
11
Choosing the Right Detergent
Use only High Efficiency detergents. The package will be marked
“HE” or “High Efficiency.” Low-water washing creates excessive
sudsing with a non-HE detergent. Using non-HE detergent
will likely result in longer cycle times and reduced rinsing
performance. It may also result in component malfunction and,
over time, buildup of mold or mildew. HE detergents should be
low-sudsing and quick-dispersing to produce the right amount
of suds for the best performance. They should hold soil in
suspension so it is not redeposited onto clean clothes. Not all
detergents labeled as High Efficiency are identical in formulation
and their ability to reduce suds. For example, natural, organic,
or homemade HE detergents may generate a high level of suds.
If you use one of these and see a “SUD” error code appear in
the display, consider using a different HE detergent. Always
follow the detergent manufacturer’s instructions to determine
the amount of detergent to use.
Using the Dispenser Drawer
(on some models)
1. Open the dispenser drawer.
2. Add laundry products as described in steps 4–6 in the
“Using Your Washer” section.
3. Slowly close the dispenser drawer. Make sure it is
completely closed.
NOTE: A small amount of water may remain in the dispensers
from the previous wash cycle. This is normal.
Adding HE detergent to dispenser
Selector
Use only High Efficiency
(HE) detergent.
About Detergent Concentration
Today’s liquid HE detergents are concentrated. Most brands of
concentrated HE detergent will show the level of concentration
on the bottle. If so, simply set the concentration level in the
Load & Go™ menu to match the level shown on the bottle.
However, if the detergent bottle does not give the concentration,
it can be easily calculated. Just divide the package size in fluid
ounces by the number of loads. Then refer to the chart below
to find the concentration.
If you do not get your desired cleaning results, try using a lower
concentration number. If you have excess suds, try using a
higher concentration number.
Concentration
2X
3X
4X 5X 6X
12
Number of ounces ÷ number of loads
1.5–2.49
0.9–1.49
0.7–0.89
0.5–0.69
0.3–0.49
HE detergent
compartment
Pour a measured amount of
HE detergent into detergent
compartment. For powdered
detergent, lift the selector to
the high position. For liquid
detergent, push down the
selector to the low position.
Do not overfill; adding too much
detergent may cause detergent
to be dispensed into the washer
too early.
Selector
in high
position
Powdered detergent:
Lift the selector to the high
position.
Use only High Efficiency
(HE) detergent.
Selector
in low
position
Liquid detergent:
Push down the selector
to the low position.
IMPORTANT:
n Do not add single-dose laundry packet to dispenser
drawer.
n Use powdered detergent when using the Delay Wash
option. Liquid detergent may seep out before the wash
begins.
Using the Load & Go™ Dispenser Drawer (on some models)
1. Open the dispenser drawer.
2. Add laundry products as described in steps 4–6 in the
“Using Your Washer” section.
3. Slowly close the dispenser drawer. Make sure it is
completely closed.
NOTES:
nA small amount of water may remain in the dispensers from
the previous wash cycle. This is normal.
nSee “About Detergent Concentration” for information on
detergent concentration.
nTo ensure you have enough detergent in the dispenser,
the display will show the detergent level (Low or Empty).
nAdd single-dose and Oxi-type boosters, see “Using Your
Washer” section.
Adding HE detergent to dispenser
Adding detergent for a single load
Load & Go™ cartridge
Tab
Use only HE High Efficiency
liquid detergents. The dispenser
cartridge will hold about 18.5 oz.
(550 ml) of HE liquid detergent,
or enough for up to 36 loads†.
Use only High Efficiency
Lift out the cartridge and set aside.
(HE) detergent.
Use only High
Efficiency (HE)
detergent.
To Fill:
Push back on the tab and
lift the fill door. Fill to the “MAX”
line (see illustration at right) with
HE liquid detergent. Close fill
door. It will click into place.
1. Pull out the dispenser drawer.
2. Insert the dispenser cartridge
completely in detergent
compartment as shown. It should click into position.
3. Slowly slide the dispenser drawer in until it is completely
closed. The washer will automatically detect the
dispenser cartridge.
NOTE:
nThe dispenser cartridge should be rinsed out when
changing detergents or when the washer will not be
used for extended periods. For instructions on cleaning
the dispenser cartridge, see “Washer Maintenance.”
The number of loads will vary, depending on detergent concentration,
load size, cycle used, soil level, and water hardness. The maximum
capacity of up to 36 loads requires use of 6x concentration detergent.
Powdered HE detergent
Place a measured
amount of detergent
in the powdered HE
detergent compartment.
“MAX” line
To Install the Dispenser
Cartridge:
† Powdered HE
detergent
compartment
Powdered detergent:
Add directly to the
compartment.
Liquid HE detergent
A single dose of liquid
detergent can be added
to the Single-Dose Liquid
HE Detergent Cup, which
you can purchase (see
“Accessories” section).
Liquid detergent:
Add to detergent cup.
IMPORTANT:
n Do not use liquid detergents in the single-load
compartment; liquid detergents may seep out of the
detergent compartment before the main wash begins.
n Do not add single-dose laundry packet to
dispenser drawer.
n If you are using the Delay Wash option, use of the
dispenser cartridge is recommended, or powdered
detergent may be used in the HE powdered detergent
compartment.
Using two liquid HE detergents
If you frequently alternate between two different liquid
HE detergents, you can purchase an additional Load
& Go™ cartridge.
See “Accessories” for ordering information.
13
Using Your Washer
First wash cycle without laundry
Before washing clothes for the first time, add liquid or powdered
HE detergent to the detergent dispenser. Choose the QUICK
WASH cycle and run it without clothes. Use only HE detergent.
This initial cycle serves to ensure the interior is clean and the
dispenser drawer is ready for use before washing clothes.
1. Sort and prepare your laundry
Sort items by recommended cycle, water temperature, and
colorfastness. Separate heavily soiled items from lightly
soiled. Separate delicate items from sturdy fabrics. Treat
stains promptly and check for colorfastness by testing stain
remover products on an inside seam.
IMPORTANT:
n Empty pockets. Loose change, buttons, or any small
object can plug pumps and may require a service call.
n Close zippers, fasten hooks, tie strings and sashes, and
remove non-washable trim and ornaments.
n Mend rips and tears to avoid further damage to items
during washing.
14
n Turn knits inside out to prevent pilling. Separate lint-takers
from lint-givers. Synthetics, knits, and corduroy fabrics will
pick up lint from towels, rugs, and chenille fabrics.
n Do not dry garments if stains remain after washing, because
heat can set stains into fabric.
n Always read and follow fabric care labels and laundry
product instructions. Improper usage may cause damage
to your garments.
2. Add laundry products (if desired)
Add single-dose laundry packets, Oxi-type boosters,
color-safe bleach, or fabric softener crystals can be
added to the drum prior to adding laundry.
NOTE: Always follow manufacturer’s instructions.
3. Load laundry into washer
4. Add HE detergent
Load & Go™ Dispenser Drawer
Load & Go™
cartridge
Place a load of sorted items loosely in the washer. Items need
to move freely for best cleaning and to reduce wrinkling and
tangling. Close the washer door by pushing it firmly until the
latch clicks.
nDepending on load type and cycle, the washer can be fully
loaded, but not tightly packed. Washer door should close
easily. See “Cycle Guide” for loading suggestions.
nMix large and small items and avoid washing single items.
Load evenly.
nWash small items in mesh garment bags. For multiple
items, use more than one bag and fill bags equally.
Single load
powdered
HE detergent
Select detergent dispenser, based on type of HE detergent
used (either liquid or powdered). See “Using the Load
& Go™ Dispenser Drawer” instructions on how to use
the dispenser.
Dispenser Drawer
Liquid
HE detergent
Powdered
HE detergent
Adjust the selector, based on type of HE detergent used
(either liquid or powdered). See “Using the Dispenser
Drawer” instructions on how to use the dispenser.
NOTE: Do not add single-dose laundry packets, Oxi-type
boosters, color-safe bleach, or fabric softener crystals to
dispensers. They will not dispense correctly.
15
5. Add liquid fabric softener
to dispenser (if desired)
Load & Go™ Dispenser Drawer
Dispenser Drawer
Pour a measured amount of liquid fabric softener into
liquid fabric softener compartment. Always follow
manufacturer’s directions for correct amount of fabric
softener based on your load size.
Fabric softener is always dispensed in the last rinse,
even if Extra Rinse is selected.
IMPORTANT: Do not overfill, dilute, or use more than
¼ cup (60 mL) of fabric softener. Do not fill past the
MAX line. Overfilling dispenser will cause fabric softener
to immediately dispense into washer.
n Do not spill or drip any fabric softener onto the clothes.
n Do not use liquid fabric softener dispenser balls in this
washer. They will not dispense correctly.
6. Add liquid chlorine bleach
to dispenser (if desired)
Load & Go™ Dispenser Drawer
Dispenser Drawer
Add liquid chlorine bleach to the bleach compartment.
Do not overfill, dilute, or use more than 2⁄3 cup (165 mL).
Do not use color-safe bleach or Oxi in the same cycle with
liquid chlorine bleach.
IMPORTANT:
n Always measure liquid chlorine bleach. Use a measuring
cup with a pour spout; do not guess.
n Do not fill beyond the “MAX” level. Overfilling could
cause garment damage.
7. Touch POWER to turn on washer
Slowly close the Load & Go™ Dispenser drawer. Make sure
the drawer is closed completely, then touch POWER to turn
on the washer or go to Step 8.
16
8. Select CYCLE*
Turn cycle knob to select your wash cycle. See “Cycle Guide”
for details on cycle features.
9. Adjust settings, if desired*
The display will show the default settings for the selected
cycle. To adjust a setting, touch its name – Wash Temp, Spin,
Soil, or PreSoak. Adjusting settings will change the Estimated
Time Remaining. Tightly packing the load, unbalanced loads,
or excessive suds may also cause the washer to increase the
cycle time.
You can also adjust the detergent concentration and water
hardness settings, if needed. Default settings are 2x detergent
concentration and normal water hardness. If the detergent
concentration is not listed on the package, see “About
Detergent Concentration” to calculate the concentration.
To Adjust Dispenser Settings:
1. Touch DETERGENT CONCENTRATION until the desired
concentration appears on the time display.
2. Touch WATER HARDNESS until the desired water
hardness appears on the time display.
10. Select any additional options*
To add an option to the cycle, touch its name – Steam Clean,
EcoBoost™, FanFresh®, Extra Rinse, Cycle Signal, or Control
Lock. To remove an option from the selected cycle, touch the
option again.
11. Setting a delayed wash
If you do not want to begin a cycle immediately, you may
choose the Delay Wash option. This will delay the start
of the wash cycle by up to 8 to 12 hours depending on
your model.
To set a Delayed Start:
1.Touch ADJUST DELAY TIME + or – to set the desired
delay time.
2.Touch START to start the delay countdown. The countdown
stops blinking.
*Not all options and settings are available with all cycles.
See “Cycle Guide” for available options and settings.
17
12. T ouch and hold START to begin
wash cycle
Touch and hold START for 3 seconds to start the wash cycle.
To pause a cycle in progress, touch START once, then touch
and hold again to continue the cycle. To cancel a cycle,
touch POWER.
Once you touch and hold START, you will hear the door lock,
unlock, and lock again. The washer door will remain locked
during the wash cycle.
Unlocking the door to add garments:
If you need to open the door to add 1 or 2
missed garments, you may do so while the
“Add Garment” light is lit. The time allowed
to add a garment will vary based on cycle
selection and load size.
Touch START once; the door will unlock
once the washer movement has stopped.
This may take several minutes. Then close
door and touch and hold START again to
restart the cycle.
Adding items after “Add Garment” light is off:
Cancel current cycle. Water will drain and you will need to
reselect cycle and restart.
For wash performance and optimal energy savings, add
garments only when the “Add Garment” light is on.
18
13. Remove garments promptly
after cycle is finished
Promptly remove garments after cycle
has completed to avoid odor and rusting of
metal objects on garments. When unloading
garments, pull back the door seal and check
for small items between the tub and the washer drum.
If you will be unable to remove the load
promptly, use the FanFresh® option. If the
FanFresh® option is selected, the washer
will automatically activate the fan and tumble
the load periodically for up to 12 hours. To
turn off the FanFresh® option, touch POWER.
To set the washer so that the FanFresh®
option does not come on for future cycles,
touch FanFresh.
NOTE:
nThe door will remain locked while the FanFresh® option
is active. To cancel the option and unlock the door, touch
POWER.
nA small amount of water may remain in the dispensers after
the wash cycle is complete. This is normal.
n This washer has a tight seal to avoid water leaks. To avoid
odors, leave the door open to allow the washer to dry
between uses.
Washer Maintenance
WATER INLET HOSES
Replace inlet hoses after 5 years of use to reduce the risk
of hose failure. Periodically inspect and replace inlet hoses
if bulges, kinks, cuts, wear, or leaks are found.
When replacing your inlet hoses:
■■ Mark the date of replacement on the label with a
permanent marker.
■■ Check that the old washers are not stuck on the washer
inlet valves.
■■ Use new washers in the new inlet hoses to ensure a
proper seal.
WASHER CARE
Recommendations to Help Keep Your Washer Clean
and Performing at its Best
1.Always use High Efficiency (HE) detergents and follow the
HE detergent manufacturer’s instructions regarding the
amount of HE detergent to use. Never use more than the
recommended amount because that may increase the
rate at which detergent and soil residue accumulate inside
your washer, which in turn may result in undesirable odor.
2.Use warm or hot water washes sometimes (not exclusively
cold water washes), because they do a better job of
controlling the rate at which soils and detergent accumulate.
3.Always leave the washer door slightly ajar between
uses to help dry out the washer and avoid the buildup
of odor-causing residue.
4.Periodically clean residue from all interior surfaces of the
glass window. For better care, wipe the entire inside of the
glass door with a damp cloth.
Cleaning Your Front Loading Washer
Read these instructions completely before beginning
the routine cleaning processes recommended below.
This Washer Maintenance Procedure should be performed,
at a minimum, once per month or every 30 wash cycles,
whichever occurs sooner, to control the rate at which soils
and detergent may otherwise accumulate in your washer.
Cleaning the Door Seal
1.Open the washer door and remove any clothing or items
from the washer.
2.Inspect the gray colored seal between the door opening
and the drum for stained areas or soil buildup. Pull back
the seal to inspect all areas under the seal and to check
for foreign objects.
WASHER CARE (cont.)
3.If stained areas or soil buildup are found, wipe down
these areas of the seal using the following procedure:
a.Mix a dilute bleach solution, using ¾ cup (177 mL)
of liquid chlorine bleach and 1 gallon (3.8 L) of warm
tap water.
b.Wipe the seal area with the dilute solution, using
a damp cloth.
c.Let stand 5 minutes.
d.Wipe down area thoroughly with a dry cloth and let
washer interior air dry with door open.
IMPORTANT:
n Wear rubber gloves when cleaning with bleach.
nRefer to the bleach manufacturer’s instructions
for proper use.
Cleaning the Inside of the Washer
This washer has a special cycle that uses higher water
volumes in combination with affresh® Washer Cleaner or
liquid chlorine bleach to thoroughly clean the inside of the
washer. Steam washer models also utilize steam to enhance
cleaning in this special cycle.
NOTE: Read these instructions completely before beginning
the cleaning process.
Begin procedure
1.Clean Washer with affresh® Cycle Procedure
(Recommended for Best Performance):
a.Open the washer door and remove any clothing
or items.
b.Add an affresh® Washer Cleaner tablet to the
washer drum.
c.Do not add the affresh® Washer Cleaner tablet
to the dispenser drawer.
d.Do not add any detergent or other chemical to the
washer when following this procedure.
e.Close the washer door.
f.
Select the Clean Washer with affresh® cycle.
g. On some models: Select the FanFresh® option to
help dry the washer interior after the cycle is complete.
NOTE: The washer remembers your last option
selection and will use it for future wash cycles until you
deselect that option. While the fan is on, the washer
door will lock. To unlock the door, touch POWER.
h.Touch and hold START to begin the cycle. The
Clean Washer with affresh® Cycle Operation is
described below.
19
WASHER CARE (cont.)
2. Chlorine Bleach Procedure:
a.Open the washer door and remove any clothing
or items.
b.Open the dispenser drawer and add liquid
chlorine bleach to the MAX level in both the bleach
compartment and the fabric softener compartment.
Either traditional or HE chlorine bleach can be used.
NOTE: Use of more liquid chlorine bleach than is
recommended above could cause washer damage
over time.
c. Close the washer door and the dispenser drawer.
d.Do not add any detergent or other chemicals to the
washer when following this procedure.
e. Close the washer door.
f.
Select the Clean Washer with affresh® cycle.
g. On some models: Select the FanFresh® option to
help dry the washer interior after the cycle is complete.
NOTE: The washer remembers your last option
selection and will use it for future wash cycles until you
deselect that option. While the fan is on, the washer
door will lock. To unlock the door, touch POWER.
h.Touch and hold START to begin the cycle. The
Clean Washer with affresh® Cycle Operation is
described below.
NOTE: For best results, do not interrupt cycle.
Description of Clean Washer with affresh® Cycle
Operation:
1.The Clean Washer with affresh® cycle will determine
whether clothing or other items are in the washer.
2.If no items are detected in the washer, it will proceed
with the cycle.
a.If any items are detected in the washer, “rL”
(remove load) will be displayed. The door will unlock.
Open washer and remove any garments from the
washer drum.
b. Touch POWER to clear the “rL” code.
c. Touch and hold START to restart the cycle.
3. Steam models only: During the first 20 minutes of the
cycle, it will activate the steamer but the drum will not spin
or fill with water. You may see condensation on the door
glass during this initial phase. If you are using an affresh®
Washer Cleaner tablet, it will not dissolve completely
during the steam phase. This is normal.
After the cycle is complete, leave the door open slightly to
allow for better ventilation and drying of the washer interior.
Cleaning the Dispensers
After a period of using your washer, you may find some
residue buildup in the washer’s dispensers. To remove
residue from the dispensers, remove the drawer and wipe
the surfaces with a damp cloth and towel dry either before
or after you run the Clean Washer with affresh® cycle. Use
an all-purpose surface cleaner, if needed.
IMPORTANT: Dispenser is not dishwasher safe.
Cleaning the Outside of the Washer
Use a soft, damp cloth or sponge to wipe up any spills.
Occasionally wipe the outside of your washer to help
keep it looking new. Use mild soap and water.
IMPORTANT: To avoid damaging the washer’s finish,
do not use abrasive products.
20
CLEAN WASHER CYCLE REMINDER
NOTE: Not all models have the Clean Washer with affresh®
cycle reminder light.
The Clean Washer with affresh® LED
will flash at the end of a wash cycle
when the washer has run 30 wash
cycles. This is a reminder to run the
Clean Washer with affresh® cycle.
If the Clean Washer with affresh® cycle is not turned on, the
LED will stop flashing at the end of a wash cycle after running
3 more regular wash cycles. After 30 more wash cycles are
completed, the Clean Washer with affresh® LED will again
flash at the end of a wash cycle as a reminder.
REMOVING THE DISPENSER
Load & Go™ Dispenser Drawer
To remove:
1. Pull dispenser drawer out until it stops.
2. Press down on the release tab and pull straight out to
remove the dispenser.
3. Lift off cover panel by
pulling straight up.
To replace:
1. Slide cover panel back
onto posts on dispenser.
2. Align edges of dispenser
with guides in washer;
then slide dispenser
back into slot.
REMOVING THE DISPENSER (cont.)
Dispenser Drawer
Removing the Dispenser
To remove:
1. Pull dispenser drawer out until it stops.
2. Press down on the release tab and pull straight out to
remove the dispenser.
CLEANING LOAD & GO™ CARTRIDGE
(on some models)
It is recommended that you rinse out the Load & Go™
cartridge when changing detergent types or concentrations,
or when the washer will not be used for an extended period.
1. Pull dispenser out until it stops.
2. Lift out the Load & Go™ cartridge.
3. Lift cover on cartridge and flush interior thoroughly with
warm water.
4. Allow to air dry or wipe with a clean, soft towel.
IMPORTANT: Cartridge is not dishwasher safe.
3. Lift off cover panel by
pulling straight up.
NON-USE AND VACATION CARE
To replace:
1. Slide cover panel back
onto posts on dispenser.
2. Align edges of dispenser
with guides in washer,
then slide dispenser
back into slot.
Operate your washer only when you are home. If moving,
or not using your washer for a period of time, follow these
steps:
1. Unplug or disconnect power to washer.
2. Turn off water supply to washer to avoid flooding due
to water pressure surges.
HELPFUL TIP: Attach a reminder note to the washer
to turn the water back on before washer's next use.
3. Clean the dispensers. See “Cleaning the Dispensers.”
21
WINTER STORAGE CARE
IMPORTANT: To avoid damage, install and store washer
where it will not freeze. Because some water may stay in
hoses, freezing can damage washer. If storing or moving
during freezing weather, winterize your washer.
To winterize washer:
1. Shut off both water faucets, disconnect and drain water
inlet hoses.
HELPFUL TIP: Attach a reminder note to the washer
to turn the water back on before washer’s next use.
REINSTALLING/USING WASHER AGAIN
To reinstall washer after non-use, vacation, winter storage,
or moving:
1. Refer to Installation Instructions to locate, level, and
connect washer.
2. Before using again, run washer through the following
recommended procedure:
To use washer again:
1. Flush water pipes and hoses. Reconnect water inlet
hoses. Turn on both water faucets.
2. Put 1 qt. (1 L) of R.V.-type antifreeze in washer drum
and run washer on NORMAL cycle for about 2 minutes
to mix antifreeze and remaining water.
3. Unplug washer or disconnect power.
TRANSPORTING YOUR WASHER
1. Shut off both water faucets. Disconnect and drain water
inlet hoses.
2. If washer will be moved during freezing weather, follow
WINTER STORAGE CARE directions before moving.
3. Disconnect drain hose from drain system and from back
of washer.
4. Unplug power cord.
5. Place inlet hoses and drain hose inside washer drum.
6. Bundle power cord with a rubber band or cable tie to
keep it from hanging onto the ground.
IMPORTANT: Call for service to install new transport bolts.
Do not reuse transport bolts. Washer must be transported
in the upright position. To avoid structural damage to
your washer, it must be properly set up for relocation
by a certified technician.
22
2. Plug in washer or reconnect power.
3. Run washer through HEAVY DUTY cycle to clean washer
and remove antifreeze, if used. Use only HE detergent.
Use half the manufacturer’s recommended amount for
a medium-size load.
Troubleshooting
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
If you experience
Possible Causes
Solution
Error Code Appears in Display (for 2 and 3 digit displays)
Once any possible issues are corrected, touch POWER once to clear the code. Reselect and restart the cycle.
"Sd" or "Sud"
Excessive suds in washer. Washer
is running a suds reduction routine.
“dEt” (Detergent)
appears in display
(on some models)
The dispenser cartridge is not
detected.
Ensure the dispenser cartridge is inserted correctly and the
dispenser drawer is shut completely. For single-load doses
of detergent when cartridge has been removed, ignore
this message.
Lo followed by FL or F8
followed by E1
or
Lo followed by FL or F08
followed by E01
(water supply error)
appears in display
Check for proper water supply.
Unit will drain for 8 minutes while door remains locked. The
drain cycle must be allowed to complete or the error code
cannot reset. When complete, touch POWER once to clear
the code. Then touch POWER again to restart washer. If code
appears again, call for service.
(excess suds) appears
in display
Allow the washer to continue. Use only HE detergent. Always
follow the detergent manufacturer’s instructions to determine
the amount of detergent to use, and base detergent quantity
on load size. Not all detergents labeled as High Efficiency
are identical in formulation and their ability to reduce suds.
For example, natural, organic, or homemade HE detergents
may generate a high level of suds. If you use one of these and
see a “SUD” error code appear in the display, consider using
a different HE detergent.
Touch WATER HARDNESS to change water hardness to “soft.”
Both hoses must be attached and have water flowing to the
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
If used, auto shut off connectors and hoses must be properly
installed and in working order.
F9 followed by E1
or
F09 followed by E01
(drain pump system
error) appears in display
Check for proper inlet hoses.
Use only manufacturer’s recommended inlet hoses.
Check plumbing for correct drain
hose installation. Drain hose extends
into standpipe farther than 41⁄2"
(114 mm).
Check drain hose for proper installation.
Make sure the drain hose is not kinked, pinched, or blocked.
Remove any clogs from drain hose.
Use drain hose form and securely attach to drainpipe or tub.
Lower drain hose if the end is higher than 96" (2.4 m) above
the floor.
Not using HE detergent or using too
much HE detergent.
Use only HE detergent. Always measure detergent and follow
manufacturer’s directions based on load size and soil level.
F5 followed by E2 or
F05 followed by E02
Washer door not locking.
Touch POWER to cancel the cycle. Check that the door is
closed completely and latching. Check for items in the washer
drum that may be keeping the door from closing completely.
“rL” (remove load)
Load detected in drum during Clean
Washer with affresh® cycle.
Remove items from washer drum and restart Clean Washer
with affresh® cycle.
(door will not lock)
appears in display
appears in display
23
Troubleshooting
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
If you experience
Possible Causes
Solution
Error Code Appears in Display (for 2 and 3 digit displays) (cont.)
All detergent level status
lights are lit
(on some models)
Detergent dispenser is not securely
in place.
Pull out the dispenser, fill with detergent, and slide it back
in place.
All detergent level status
lights are lit (on some
models) (cont.)
Detergent Level sensor error.
Touch POWER to reset system. If all detergent status LEDs
remain lit, unplug washer for 30 seconds; then plug back in.
If problem remains, remove cartridge and use single load
dispensing until problem can be resolved.
F# E# or F## E## code
System error code.
Touch POWER once to clear the code. Then touch POWER
again to restart washer. If code appears again, call for service.
Unplug washer for 30 seconds; then plug back in.
Washer making error
beeps
Door has not been opened and
closed for at least 3 cycles.
This code may occur when the washer is first turned on.
Open and close the door to clear the display.
Washer beeps when
START is touched
Door not closed.
Close the door completely.
other than as described
above appears in display
Clean Washer LED flashing The washer has run 30 wash cycles
at end of wash cycle
and is indicating a reminder to run the
(on some models)
Clean Washer with affresh® cycle.
24
Run the Clean Washer with affresh® cycle. If the Clean Washer
with affresh® cycle is not turned on, the LED will stop flashing
at the end of a wash cycle after running 3 more regular wash
cycles. After 30 more wash cycles are completed, the Clean
Washer with affresh® LED will again flash at the end of a wash
cycle as a reminder.
Troubleshooting
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
If you experience
Possible Causes
Solution
Vibration or Off-Balance
Vibration, rocking, or
“walking”
Feet may not be in contact with the
floor and locked.
Front and rear feet must be in firm contact with floor, and
washer must be level to operate properly. Jam nuts must
be tight against the bottom of the cabinet.
Washer may not be level.
Check floor for flexing or sagging. If flooring is uneven, a
¾" (19 mm) piece of plywood under your washer will reduce
sound. Do not install washer on a raised wooden platform.
See “Level the Washer” in Installation Instructions.
Load could be unbalanced or too large. Avoid tightly packing the load. Avoid washing single items.
Balance a single item such as a rug or jeans jacket with a
few extra items.
Item or load not suitable for selected cycle. See “Cycle
Guide” and “Using Your Washer.”
The shipping bolts are still in the back
of the washer.
See “Remove transport bolts from washer” in the
Installation Instructions.
Door locking or unlocking.
The door will lock unlock and lock again. You will hear
3 clicks after touching and holding START. This is normal.
Noises
Clicking or metallic noises
Objects caught in washer drain system. Empty pockets before washing. Loose items such as coins
could fall between washer drum and tub or may block pump.
It may be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal
snaps, buckles, or zippers touch against the stainless
steel drum.
Gurgling or humming
Washer may be draining water.
The pump may make a humming sound with periodic
gurgling or surging as final amounts of water are removed
during the spin/drain cycles. This is normal at certain stages
of the cycle.
Rolling or sloshing
and occasional clicking
(on slow-speed spin)
Steel balls in the balancing system are
balancing the load.
This is normal at certain stages of the cycle.
Fill hoses not attached tightly.
Tighten fill-hose connection.
Fill hose washers.
Properly seat all four fill-hose flat washers.
Drain hose connection.
Check that the drain hose is properly secured to drainpipe
or laundry tub.
Check household plumbing for leaks
or clogged sink or drain.
Water can back up out of a clogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe,
water pipes, and faucets.)
Strainer (or nylon stocking) on end
of drain hose is clogged.
Remove strainer/stocking from drain hose.
Water Leaks
Check the following for
proper installation
25
Troubleshooting
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
If you experience
Possible Causes
Solution
Water Leaks (cont.)
Water or suds leaking from
door or rear of cabinet
Leaking around door
Not using HE detergent or using too Only use HE detergent. Suds from regular detergents
can cause leaking from the door or rear of cabinet. Always
much HE detergent.
measure detergent and follow manufacturer’s directions based
on your load requirements.
Residue on door glass.
Periodically clean the underside of the glass window to avoid
potential leaks.
Door opened during
“Add Garment.”
Water can drip off the inside of the door when the door is opened
after the start of a cycle.
Hair, lint, or other debris on inner
door glass preventing proper seal
with rubber door seal.
Clean inner door glass and seal. See “Cleaning the Door Seal”
in the “Washer Maintenance” section.
Washer not performing as expected
Load not completely
covered in water
Water level not visible on door
or does not cover clothes.
This is normal for an HE front load washer. The washer senses
load sizes and adds the correct amount of water for optimal
cleaning.
Washer won’t run or fill,
washer stops working
Check for proper water supply.
Both hoses must be attached and have water flowing to the
inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water flow.
Washer won’t run or fill,
washer stops working
(cont.)
Check proper electrical supply.
Plug power cord into a grounded 3-prong outlet.
Do not use an extension cord.
Ensure there is power to outlet.
Do not plug into a GFI (Ground Fault Circuit Interrupter).
Check electrical source or call an electrician to check if voltage
is low.
Reset a tripped circuit breaker. Replace any blown fuses.
NOTE: If problems continue, contact an electrician.
26
Troubleshooting
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
If you experience
Possible Causes
Solution
Washer not performing as expected (cont.)
Washer won’t run or fill,
washer stops working
(cont.)
Normal washer operation.
Door must be completely closed and latched for washer
to run.
Washer will pause during certain phases of cycle.
Do not interrupt cycle.
The washer pauses for about 2 minutes during certain cycles.
Allow the cycle to continue. Some cycles feature periods of
tumbling and soak.
Washer may be stopped to reduce suds. Use only a proper
amount of HE detergent.
Cold Wash uses less water in the beginning of the cycle to
provide a high concentration of detergent for optimal cleaning
action. Following this concentrated tumbling, more water is
used to complete the wash.
During the first 20 minutes of the Clean Washer with affresh®
cycle, it will activate the steamer but the drum will not spin or
fill with water. You may see condensation on the door glass
during this initial phase. If you are using an affresh® Washer
Cleaner tablet, it will not dissolve completely during the steam
phase. This is normal.
The washer door is not firmly shut.
The door must be closed during operation.
Washer not loaded as recommended.
Remove several items, rearrange load evenly in washer drum.
Close door and touch and hold START.
Do not add more than 1 or 2 additional items after cycle has
started to avoid tightly packing or unbalancing.
Do not add more water to the washer.
Not using HE detergent or using too
much HE detergent.
Only use HE detergent. Suds from regular detergents can
slow or stop the washer. Always measure detergent, following
manufacturer’s directions based on your load requirements.
To remove suds, cancel cycle. Select DRAIN & SPIN with
Extra Rinse. Touch START. Do not add more detergent.
Washer not draining/
spinning, loads are
still wet
Door not opened between cycles.
After any wash cycle is completed, the door must be opened
and then closed before a new cycle can begin.
Drain hose extends into standpipe
farther than 4.5" (114 mm).
Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over
drain opening.
The drain hose is clogged, or the
end of the drain hose more than
96" (2.4 m) above the floor.
Lower drain hose if the end is higher than 96" (2.4 m) above
the floor. Remove any clogs from drain hose. See “Installation
Requirements” in Installation Instructions.
Strainer/stocking on end of
drain hose.
Remove strainer/stocking from drain hose.
The drain hose fits too tightly
in the standpipe, or is it taped
to the standpipe.
The drain hose should be loose yet fit securely. Do not
seal the drain hose with tape. The hose needs an air gap.
See “Secure the Drain Hose” in Installation Instructions.
27
Troubleshooting
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
If you experience
Possible Causes
Solution
Washer not performing as expected (cont.)
Washer not draining/
spinning, loads are
still wet (cont)
Using cycles with a slower spin speed.
Cycles with slower spin speeds remove less water than
cycles with fast spin speeds. Use the recommended cycle/
speed spin for your garment.
Washer not loaded as recommended.
A tightly packed or unbalanced load may not allow the
washer to spin correctly, leaving the load wetter than
normal. See “Cycle Guide” for load size recommendation
for each cycle.
The load may be out of balance.
Avoid washing single items. Balance a single item such as
a rug or jeans jacket with a few extra items.
Not using HE detergent or using too much
HE detergent.
Use only HE detergent. Suds from regular detergent or using
too much detergent can slow or stop draining or spinning.
Always measure and follow manufacturer’s directions for your
load. To remove extra suds, select DRAIN & SPIN with Extra
Rinse. Do not add detergent.
Small items may have been caught in the
pump or stuck between the washer drum
and the outer tub.
Check the drum for any items sticking through the drum
holes. Empty pockets and use garment bags when washing
small items.
There are too many clothes in the Wash &
Dry cycle.
Only use the Wash & Dry cycle for 2–4 lightly soiled synthetic
garments, athletic uniforms, or workout wear.
Water remaining in washer after cycle.
Select DRAIN & SPIN to remove any water remaining in the
washer. The washer door will unlock at the end of the drain.
FanFresh® option is on.
While this option is on, the fan blows and the load is tumbled
periodically for up to 12 hours. The door remains locked
during this time. To unlock the door, cancel the FanFresh®
option by touching POWER.
Door will not unlock
Door locks when cycle has started.
If the “Add Garment” light is lit, touch START once. The door
will unlock.
Incorrect or wrong
wash or rinse
temperatures
Check for proper water supply.
Make sure hot and cold inlet hoses are not reversed.
Door locked at end
of wash cycle
Both hoses must be attached to both washer and faucet,
and have both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Washing many loads.
Your hot water tank may not have enough hot water to keep
up with the number of hot or warm washes. This is normal.
Desired setting or
option does not light
For best performance, not all settings are
available with each cycle, and some options
cannot be used together.
See the “Cycle Guide” for the available settings and options
for each cycle.
Load not rinsed
Check for proper water supply.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to the
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
Not using HE detergent or using too much
HE detergent.
The suds from non-HE detergent can cause the washer
to operate incorrectly.
Use only HE detergent. Always measure detergent and follow
manufacturer’s directions based on load size and soil level.
28
Troubleshooting
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
If you experience
Possible Causes
Solution
Washer not performing as expected (cont.)
Load not rinsed (cont.)
Washer not loaded as
recommended.
Avoid tightly packing the washer. The washer will not rinse well if
tightly packed. Load with dry items only. See the “Cycle Guide”
for load size recommendations for each cycle.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 garments after washer has started.
Load is wrinkled, twisted,
or tangled
The load may be out of balance.
When load unbalance occurs, a washing process will start
to redistribute the load. This may lengthen the cycle time.
Avoid washing single items. Balance a single item such as
a rug or jeans jacket with a few extra items.
Washer not loaded as
recommended.
Add load loosely. Items need to move freely reduce
wrinkling and tangling. See the “Cycle Guide” for load
size recommendations for each cycle.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed.
Not cleaning or
removing stains
Wash action too long for load.
Select a lower soil level. Note that items will not be cleaned as
deeply as when using a higher soil level.
Spin speed too fast for load.
Select a slower spin speed. Note that items will be wetter than
when using a faster speed spin.
The washer is not unloaded
promptly.
Unload the washer as soon as it stops or use FanFresh® if you will
not be able to unload the washer at the end of the cycle.
Not choosing the right cycle for the
load being washed.
Use the Delicates cycle or another cycle with a slow spin speed
to reduce wrinkling.
The wash water was not warm
enough to relax wrinkles.
If safe for load, use warm or hot wash water.
Washer not loaded as
recommended.
Add load loosely. Items need to move freely for best cleaning. See
the “Cycle Guide” for load size recommendations for each cycle.
Add only 1 or 2 garments after washer has started.
Not using HE detergent or using
too much HE detergent.
Use only HE detergent. Always measure detergent and follow
manufacturer’s directions based on load size and soil level.
Hard water or high level of iron
(rust) in water.
You may need to install a water softener and/or iron filter.
Fabric softener dispensing
ball used.
Dispensing balls will not operate correctly with this washer.
Add liquid fabric softener to the fabric softener compartment.
Powdered detergent used for
slow-speed cycle.
Consider using liquid detergent.
29
Troubleshooting
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
If you experience
Possible Causes
Solution
Washer not performing as expected (cont.)
Not cleaning or
removing stains
(cont.)
Not using correct cycle for fabric type.
Use a higher soil level setting and warmer wash temperature
to improve cleaning.
If using Quick Wash cycle, wash only a few items.
Use Whites and Heavy Duty cycles for tough cleaning.
Add an extra rinse for heavily soiled loads.
Not using dispensers.
Use dispensers to avoid chlorine bleach and fabric
softener staining.
Load dispensers before starting a cycle.
Avoid overfilling.
Do not add products other than those specified directly to load.
Dispense cartridge is empty.
Fill dispense cartridge to the “MAX” line with HE liquid detergent.
Not washing like colors together.
Wash like colors together and remove promptly after the cycle
is complete to avoid dye transfer.
Not enough detergent used,
or hard water.
Use more detergent for washing heavy soils in cold or
hard water.
Touch WATER HARDNESS to change water hardness to “hard.”
Odors
Monthly maintenance not done as
recommended.
Run the Clean Washer with affresh® cycle monthly or every
30 wash cycles. See “Washer Care” in “Washer Maintenance.”
Unload washer as soon as cycle is complete. Use the
FanFresh® option if load cannot be removed immediately
after the wash is complete.
Not using HE detergent or using too
much HE detergent.
Use only HE detergent. Be sure to measure correctly. Always
follow the manufacturer’s directions.
See “Washer Care” section.
Fabric Damage
Door not left open after use.
This washer has a tight seal to avoid water leaks. To avoid odors,
leave the door open to allow the washer to dry between uses.
Sharp items were in pockets during
wash cycle.
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Strings and straps could have tangled.
Tie all strings and straps before starting wash load.
Items may have been damaged
before washing.
Mend rips and broken threads in seams before washing.
Fabric damage can occur if washer
is tightly packed.
Avoid tightly packing the washer. Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 garments after washer has started.
Fabric damage can occur if washer
door is closed on an item, trapping
it between the door glass and the
rubber seal.
30
Do not overfill the washer.
Push wash load fully into the washer.
Troubleshooting
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
If you experience
Possible Causes
Solution
Washer not performing as expected (cont.)
Fabric Damage (cont.)
Liquid chlorine bleach may have
been added incorrectly.
Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Gray whites, dingy colors Load not sorted properly.
The transfer of dye can occur when mixing whites and colors in
a load. Sort dark clothes from whites and lights.
Wash temperatures too low.
Use hot or warm temperatures if safe for the load. Make sure your
hot water system is adequate to provide a hot water wash.
Not enough detergent used,
or hard water.
Use more detergent for washing heavy soils in cold or
hard water.
Touch WATER HARDNESS to change water hardness to “hard.”
Incorrect dispenser
operation
Clogged dispensers or laundry
products dispensing too soon.
Do not overfill dispenser. Overfilling causes immediate
dispensing.
Load dispensers before starting a cycle.
Homes with low water pressure may result in residual powder
in the dispenser. To avoid, select a warmer wash temperature
if possible, depending on your load.
Liquid chlorine bleach not used in
bleach compartment.
Use only liquid chlorine bleach in the bleach compartment.
Water in dispenser after cycle has
finished.
It is normal for small amounts of water to remain in dispenser
at the end of the cycle.
Single-dose laundry
packet not dissolving
Adding laundry packet incorrectly.
Be sure laundry packet is added to washer drum before
adding clothes. Do not add packet to dispenser. Follow the
manufacturer’s instructions to avoid damage to your garments.
Cycle time changes
or cycle time too long
Normal washer operation.
The cycle times vary automatically based on your water
pressure, water temperature, detergent, and clothes load.
The options you select will also affect the cycle times.
Excessive suds in washer.
When excessive suds are detected, a special suds routine
automatically starts to remove extra suds and ensure proper
rinsing of your garments. This routine will add time to the
original cycle.
Load may be out of balance.
When load unbalance occurs, a washing process will start
to redistribute the load. This extends the cycle time. Avoid
washing single items. Balance a single item such as a rug
or jeans jacket with a few extra items.
Not using correct cycle for
load type.
The Quick Wash cycle is designed for smaller load sizes
(2–4 items) of lightly soiled garments. If larger loads are
washed in this cycle, cycle time will be increased.
When using the Quick Wash or Delicates cycles, you should wash
small loads. This ensures a gentle wash for your garments without
increasing cycle times.
The controls are not
responding
Control Lock is On.
Touch and hold CONTROL LOCK for 3 seconds to turn off
Control Lock. For each second CONTROL LOCK is held down,
the display will count down one second: you will see “3,” then
“2,” then “1.”
Liquid detergent on door
glass prior to beginning
of cycle
Detergent is free to flow from the
single-dose dispenser.
Do not add liquid detergent until laundry is loaded.
31
WHIRLPOOL® LAUNDRY
LIMITED WARRANTY
ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS
REQUIRED TO OBTAIN WARRANTY SERVICE.
Please have the following information available when you call the
Customer eXperience Center:
n Name, address, and telephone number
n Model number and serial number
n A clear, detailed description of the problem
n Proof of purchase including dealer or retailer name and address
IF YOU NEED SERVICE:
1. Before contacting us to arrange service, please determine whether your product requires repair.
Some questions can be addressed without service. Please take a few minutes to review the
Troubleshooting or Problem Solver section of the Use and Care Guide, scan the QR code on
the right to access additional resources, or visit https://www.whirlpool.com/product_help.
2. All warranty service is provided exclusively by our authorized Whirlpool Service Providers.
In the U.S. and Canada, direct all requests for warranty service to:
https://www.whirlpool.com/product_help
Whirlpool Customer eXperience Center
In the U.S.A. call 1-800-253-1301. In Canada call 1-800-807-6777.
If outside the 50 United States and Canada, contact your authorized Whirlpool dealer to determine if another warranty applies.
WHAT IS COVERED
For one year from the date of purchase,
when this major appliance is installed,
operated, and maintained according
to instructions attached to or furnished
with the product, Whirlpool Corporation
or Whirlpool Canada LP (hereafter
“Whirlpool”) will pay for Factory
Specified Replacement Parts and repair
labor to correct defects in materials or
workmanship that existed when this major
appliance was purchased, or at its sole
discretion replace the product. In the event
of product replacement, your appliance
will be warranted by the remaining term of
the original unit’s warranty period.
YOUR SOLE AND EXCLUSIVE REMEDY
UNDER THIS LIMITED WARRANTY
SHALL BE PRODUCT REPAIR AS
PROVIDED HEREIN. Service must be
provided by a Whirlpool designated
service company. This limited warranty
is valid only in the United States or
Canada and applies only when the major
appliance is used in the country in which
it was purchased. This limited warranty
is effective from the date of original
consumer purchase. Proof of original
purchase date is required to obtain service
under this limited warranty.
ONE YEAR LIMITED WARRANTY
WHAT IS NOT COVERED
1. Commercial, non-residential, multiple-family use, or use inconsistent with published user,
operator, or installation instructions.
2. In-home instruction on how to use your product.
3. Service to correct improper product maintenance or installation, installation not in
accordance with electrical or plumbing codes, or correction of household electrical or
plumbing (i.e. house wiring, fuses, or water inlet hoses).
4. Consumable parts (i.e. light bulbs, batteries, air or water filters, preservation solutions,
etc.).
5. Defects or damage caused by the use of non-genuine Whirlpool parts or accessories.
6. Conversion of your product from natural gas or L.P. gas or reversal of appliance doors.
7. Damage from accident, misuse, abuse, fire, floods, acts of God, or use with products not
approved by Whirlpool.
8. Repairs to parts or systems to correct product damage or defects caused by
unauthorized service, alteration, or modification of the appliance.
9. Cosmetic damage including scratches, dents, chips, and other damage to appliance
finishes unless such damage results from defects in materials and workmanship and is
reported to Whirlpool within 30 days.
10. Discoloration, rust, or oxidation of surfaces resulting from caustic or corrosive
environments, including but not limited to, high salt concentrations, high moisture or
humidity, or exposure to chemicals.
11. Pick-up or delivery. This product is intended for in-home repair.
12. Travel or transportation expenses for service in remote locations where an authorized
Whirlpool servicer is not available.
13. Removal or reinstallation of inaccessible appliances or built-in fixtures (i.e. trim,
decorative panels, flooring, cabinetry, islands, countertops, drywall, etc.) that interfere
with servicing, removal, or replacement of the product.
14. Service or parts for appliances with original model/serial numbers removed, altered, or
not easily determined.
The cost of repair or replacement under these excluded circumstances shall be
borne by the customer.
DISCLAIMER OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR
A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces
do not allow limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This
warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.
DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY
Whirlpool makes no representations about the quality, durability, or need for service or repair of this major appliance other than the
representations contained in this Warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes
with this major appliance, you should ask Whirlpool or your retailer about buying an extended warranty.
LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN.
WHIRLPOOL SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow
the exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This
warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.
11/14
32
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