HPE ProLiant ML110 Gen9 Server User Guide

HPE ProLiant ML110 Gen9 Server
User Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. Hewlett Packard Enterprise
assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy
levels.
Part Number: 781889-004
Octorber 2017
Edition: 4
©
Copyright 2017 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard
Enterprise products and services are set forth in the express warranty statements accompanying such
products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett
Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use,
or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software
Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under
vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise
website.
Acknowledgments
Intel®, Itanium®, Pentium®, Intel Inside®, and the Intel Inside logo are trademarks of Intel Corporation in the
United States and other countries.
Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.
Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated.
Java® and Oracle® are registered trademarks of Oracle and/or its affiliates.
UNIX® is a registered trademark of The Open Group.
Contents
Component identification ..........................................................................................................................6
Front panel components ...........................................................................................................................................6
Front panel LEDs and buttons ..................................................................................................................................7
Front panel LED power fault codes ...............................................................................................................7
Rear panel components ...........................................................................................................................................8
Rear panel LEDs ......................................................................................................................................................9
System board components .....................................................................................................................................10
DIMM slot locations .....................................................................................................................................11
System maintenance switch ........................................................................................................................11
NMI functionality ..........................................................................................................................................12
Fan locations ..........................................................................................................................................................13
Drive numbering .....................................................................................................................................................13
Hot-plug drive LED definitions ................................................................................................................................15
Operations ..............................................................................................................................................17
Power down the server ...........................................................................................................................................17
Remove the access panel ......................................................................................................................................17
Install the access panel ..........................................................................................................................................18
Remove the front bezel ..........................................................................................................................................19
Install the front bezel ..............................................................................................................................................19
Remove the PCI air baffle ......................................................................................................................................20
Install the PCI air baffle ..........................................................................................................................................20
Remove the system air baffle .................................................................................................................................21
Install the system air baffle .....................................................................................................................................22
Setup ......................................................................................................................................................23
Optional services ....................................................................................................................................................23
Optimum environment ............................................................................................................................................23
Space and airflow requirements ..................................................................................................................23
Temperature requirements ..........................................................................................................................24
Power requirements ....................................................................................................................................24
Electrical grounding requirements ...............................................................................................................25
Server warnings and cautions ................................................................................................................................25
Identifying tower server shipping carton contents ..................................................................................................26
Installing hardware options .....................................................................................................................................26
Setting up a tower server .......................................................................................................................................26
Installing the server into a rack ...............................................................................................................................27
Rack warnings ........................................................................................................................................................28
Installing the operating system ...............................................................................................................................28
Powering on and selecting boot options in UEFI Boot Mode .................................................................................29
Registering the server ............................................................................................................................................29
Hardware options installation ..................................................................................................................30
Introduction .............................................................................................................................................................30
Drive cage options ..................................................................................................................................................30
4-bay LFF hot-plug drive cage option ..........................................................................................................30
8-bay SFF hot-plug drive cage option .........................................................................................................33
Drive options ..........................................................................................................................................................36
Drive installation guidelines .........................................................................................................................36
Installing a non-hot-plug drive .....................................................................................................................37
Installing a hot-plug drive.............................................................................................................................39
Drive cable options .................................................................................................................................................40
Host Bus Adapter Mini-SAS cable option ....................................................................................................40
Smart Array Controller Mini-SAS cable option ............................................................................................42
Storage controller options ......................................................................................................................................44
Contents
3
Storage controller installation guidelines .....................................................................................................45
Installing the storage controller and FBWC module options........................................................................46
Installing a Smart Storage Battery ...............................................................................................................48
M.2 SSD enablement option ..................................................................................................................................49
Smart Storage Battery holder option ......................................................................................................................52
GPU options ...........................................................................................................................................................53
Optical drive option .................................................................................................................................................56
PCI fan and baffle option ........................................................................................................................................58
System fan upgrade option ....................................................................................................................................60
Dual 8Gb microSD Enterprise Midline USB device ................................................................................................61
Memory options ......................................................................................................................................................62
Memory-processor compatibility information ...............................................................................................62
DIMM type ...................................................................................................................................................62
SmartMemory ..............................................................................................................................................64
Memory subsystem architecture..................................................................................................................64
Single-, dual-, and quad-rank DIMMs ..........................................................................................................65
DIMM identification ......................................................................................................................................65
Memory configurations ................................................................................................................................66
General DIMM slot population guidelines ....................................................................................................67
Identifying the processor type......................................................................................................................67
Installing a DIMM .........................................................................................................................................68
Dedicated iLO management module option ...........................................................................................................69
Enabling the dedicated iLO management module.......................................................................................70
HPE ATX 550 W power supply option ....................................................................................................................70
Redundant power supply option .............................................................................................................................73
HP Trusted Platform Module option .......................................................................................................................79
Installing the Trusted Platform Module board ..............................................................................................80
Retaining the recovery key/password..........................................................................................................81
Enabling the Trusted Platform Module ........................................................................................................82
Cabling ....................................................................................................................................................83
Cabling overview ....................................................................................................................................................83
Storage cabling ......................................................................................................................................................83
4-bay LFF non-hot-plug drive cabling ..........................................................................................................83
4-bay LFF hot-plug drive cabling .................................................................................................................84
8-bay SFF hot-plug drive cabling.................................................................................................................86
M.2 SSD cabling ..........................................................................................................................................90
FBWC module cabling ............................................................................................................................................90
Smart Storage Battery cabling ...............................................................................................................................91
Optical drive cabling ...............................................................................................................................................92
GPU cabling ...........................................................................................................................................................92
Fan cabling .............................................................................................................................................................93
Power supply cabling .............................................................................................................................................94
HPE ATX 350 W power supply (non-hot-plug) ............................................................................................94
HPE ATX 550 W power supply (non-hot-plug) ............................................................................................95
HPE 750 W redundant power supply ..........................................................................................................95
Front I/O cabling .....................................................................................................................................................96
Front USB 3.0 cabling ............................................................................................................................................96
Software and configuration utilities .........................................................................................................97
Server mode ...........................................................................................................................................................97
Product QuickSpecs ...............................................................................................................................................97
HPE iLO .................................................................................................................................................................97
Active Health System ..................................................................................................................................97
iLO RESTful API support .............................................................................................................................98
Integrated Management Log .......................................................................................................................99
Intelligent Provisioning ...........................................................................................................................................99
HPE Insight Diagnostics ..............................................................................................................................99
HPE Insight Diagnostics survey functionality ............................................................................................100
Erase Utility ...............................................................................................................................................100
Scripting Toolkit for Windows and Linux ..............................................................................................................100
Service Pack for ProLiant .....................................................................................................................................100
Contents
4
HP Smart Update Manager .......................................................................................................................101
HPE UEFI System Utilities ...................................................................................................................................101
Using UEFI System Utilities.......................................................................................................................101
Flexible boot control ..................................................................................................................................102
Restoring and customizing configuration settings .....................................................................................102
Secure Boot configuration .........................................................................................................................102
Embedded UEFI shell................................................................................................................................103
Embedded Diagnostics option ...................................................................................................................103
iLO RESTful API support for UEFI ............................................................................................................103
Re-entering the server serial number and product ID ...............................................................................104
Utilities and features .............................................................................................................................................104
HPE Smart Storage Administrator .............................................................................................................104
Automatic Server Recovery .......................................................................................................................104
USB support ..............................................................................................................................................105
Redundant ROM support...........................................................................................................................105
Keeping the system current ..................................................................................................................................105
Access to Hewlett Packard Enterprise Support Materials .........................................................................105
Updating firmware or System ROM ...........................................................................................................105
Drivers .......................................................................................................................................................107
Software and firmware...............................................................................................................................108
Operating System Version Support ...........................................................................................................108
Version control...........................................................................................................................................108
Operating systems and virtualization software support for ProLiant servers.............................................108
HPE Technology Service Portfolio ............................................................................................................108
Change control and proactive notification .................................................................................................109
Troubleshooting ....................................................................................................................................110
Troubleshooting resources ...................................................................................................................................110
System battery replacement .................................................................................................................111
Warranty and regulatory information.....................................................................................................113
Warranty information ............................................................................................................................................113
Regulatory information .........................................................................................................................................113
Safety and regulatory compliance .............................................................................................................113
Belarus Kazakhstan Russia marking .........................................................................................................113
Turkey RoHS material content declaration ................................................................................................114
Ukraine RoHS material content declaration ..............................................................................................114
Electrostatic discharge ..........................................................................................................................115
Preventing electrostatic discharge .......................................................................................................................115
Grounding methods to prevent electrostatic discharge ........................................................................................115
Specifications ........................................................................................................................................116
Environmental specifications ................................................................................................................................116
Server specifications ............................................................................................................................................116
Power supply specifications .................................................................................................................................117
Hot-plug power supply calculations ......................................................................................................................117
Support and other resources ................................................................................................................118
Accessing Hewlett Packard Enterprise Support ...................................................................................................118
Information to collect .................................................................................................................................118
Accessing updates ...............................................................................................................................................118
Websites ...............................................................................................................................................................118
Customer Self Repair ...........................................................................................................................................119
Remote support ....................................................................................................................................................126
Acronyms and abbreviations.................................................................................................................127
Documentation feedback ......................................................................................................................131
Index .....................................................................................................................................................132
Contents
5
Component identification
Front panel components
Item
Description
1
Optical drive (optional)
2
Box 2
3
4
Box 1
USB 3.0 connectors
Component identification 6
Front panel LEDs and buttons
Item
Description
Status
1
Power On/Standby button
and system power LED
Solid green = System on
Flashing green (1 flash per second) = Performing power on sequence
Solid amber = System in standby
Off = No power present
If the system power LED is off, verify the following conditions:
•
•
•
•
2
Health LED
Facility power is present.
The power supply is installed and is working correctly.
The power cord is attached and is connected to a power source.
The front I/O cable is connected.
Solid green = Normal
Flashing green (1 flash per second) = iLO is rebooting
Flashing amber = System degraded
Flashing red (1 flash per second) = System critical
If the health LED indicates a degraded or critical state, review the
system IML ("Integrated Management Log" on page 99) or use iLO
("HPE iLO" on page 97) to review the system health status.
3
NIC status LED
Solid green = Link to network
Flashing green (1 flash per second) = Network active
Off = No network activity
When all three LEDs described in this table and the UID button/LED on the rear panel flash
simultaneously, a power fault has occurred. For more information, see "Front panel LED power fault
codes (on page 7)." For the location of the UID button/LED on the rear panel, see "Rear panel LEDs (on
page 9)".
Front panel LED power fault codes
The following table provides a list of power fault codes, and the subsystems that are affected. Not all
power faults are used by all servers.
Component identification 7
Subsystem
Front panel LED
behavior
System board
1 flash
Processor
2 flashes
3 flashes
Memory
Riser board PCIe slots
FlexibleLOM
Removable HPE Flexible Smart Array
controller/Smart SAS HBA controller
System board PCIe slots
Power backplane or storage backplane
Power supply
4 flashes
5 flashes
6 flashes
7 flashes
8 flashes
9 flashes
For more information, see "Front panel LEDs and buttons (on page 7)."
Rear panel components
Item
Description
1
Non-hot-plug power supply
2
3
4
5
6
7
8
Kensington security slot
Padlock slot
Power supply bay 1 of the hot-plug power supply (optional)
Power supply bay 2 of the hot-plug power supply (optional)
NIC connector 1
NIC connector 2
Dedicated iLO port (optional)
9
Slot 5 PCIe3x8 (8, 4, 1)
10
Slot 4 PCIe3x4 (4, 1)
11
Slot 3 PCIe3x8 (8, 4, 1)
12
Slot 2 PCIe3x4 (4, 1)
13
Slot 1 PCIe3x16 (16, 8, 4, 1)
14
USB 2.0 connectors
Component identification 8
Item
Description
15
USB 3.0 connectors
16
Video connector
Rear panel LEDs
Item
Description
Status
1
Power supply LED
Solid green = Normal
Off = One or more of the following conditions exists:
•
•
•
•
Power is unavailable
Power supply failed
Power supply is in standby mode
Power supply error
2
iLO link LED
Green = Linked to network
Off = No network connection
3
iLO activity LED
Green or flashing green = Network activity
Off = No network activity
4
NIC activity LED
Green or flashing green = Network activity
Off = No network activity
5
NIC link LED
Green = Linked to network
Off = No network connection
6
UID button/LED
Solid blue = Activated
Flashing blue:
•
•
•
1 flash per second = Remote management or firmware upgrade in
progress
4 flashes per second = iLO manual reboot sequence initiated
8 flashes per second = iLO manual reboot sequence in progress
Off = Deactivated
Component identification 9
System board components
Item
Description
1
Fan connector 3
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
Fan connector 2
DIMM slots
24-pin power supply connector
RPSU connector
Processor
4-pin power supply connector
Front I/O connector
Fan connector 1
Mini-SAS connector 1
Front USB 3.0 connector
SATA connector 2 (for M.2 SSD 2)
Mini-SAS connector 2
SATA connector 1 (for M.2 SSD 1 or optical drive)
Internal USB 3.0 connector
Internal USB 2.0 connector
Storage backup power connector
18
Smart Storage Battery connector
19
System battery
Component identification 10
Item
Description
20
System maintenance switch
21
TPM connector
NMI header
22
Dedicated iLO port connector
23
Slot 5 PCIe3 x8 (8, 4, 1)
24
25
Slot 4 PCIe3 x4 (4, 1)
26
microSD card slot
Slot 3 PCIe3 x8 (8, 4, 1)
27
Slot 2 PCIe3 x4 (4, 1)
28
Slot 1 PCIe3 x16 (16, 8, 4, 1)
29
DIMM slot locations
DIMM slots are numbered sequentially (1 through 8) for the processor. The supported AMP modes use
the letter assignments for population guidelines.
The arrow points to the front of the server.
System maintenance switch
Position
Default
Function
S1
Off
Off = iLO 4 security is enabled.
On = iLO 4 security is disabled.
S2
Off
Off = System configuration can be
changed.
On = System configuration is locked.
S3
Off
Reserved
Off
Reserved
Off
Off = Power-on password is enabled.
On = Power-on password is disabled.
S4
S5
Component identification 11
Position
Default
Function
S6
Off
Off = No function
On = ROM reads system
configuration as invalid.
S7
Off
Off = Set default boot mode to UEFI.
On = Set default boot mode to legacy.
S8
—
Reserved
—
Reserved
—
Reserved
—
Reserved
—
Reserved
S9
S10
S11
S12
To access the redundant ROM, set S1, S5, and S6 to On.
When the system maintenance S6 switch is set to the On position, the system will erase all system
configuration settings from both CMOS and NVRAM on the next reboot.
CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to
properly configure the server or data loss could occur.
Before using the S7 switch to change the boot mode to Legacy BIOS Mode, you must first disable the
Dynamic Smart Array B140i Controller.
To disable the Dynamic Smart Array B140i Controller:
1.
Reboot the server.
The server restarts and the POST screen appears.
2.
Press F9.
The System Utilities screen appears.
3.
Select System Configuration → BIOS/Platform Configuration (RBSU) → System Options →
SATA Controller Options → Embedded SATA Configuration, and then press Enter.
4.
Select Enable SATA AHCI Support, and then press Enter.
5.
Press F10 to save the selection.
6.
Press Y to save the changes.
The Change saved confirmation prompt appears.
7.
Select Exit and resume system boot, and press Enter.
The server continues the normal boot process.
NMI functionality
An NMI crash dump creates a crash dump log before resetting a system which is not responding.
Crash dump log analysis is an essential part of diagnosing reliability problems, such as failures of
operating systems, device drivers, and applications. Many crashes freeze a system, and the only
available action for administrators is to restart the system. Resetting the system erases any information
which could support problem analysis, but the NMI feature preserves that information by performing a
memory dump before a system reset.
To force the system to invoke the NMI handler and generate a crash dump log, do one of the following:
•
Use the iLO Virtual NMI feature.
•
Short the NMI header ("System board components" on page 10).
For more information, see the Hewlett Packard Enterprise website
(http://www.hpe.com/support/NMI-CrashDump).
Component identification 12
Fan locations
Item
Description
1
Default system fan (92 x 32 mm)
2
Upgrade system fan (92 x 38 mm)
The option is required to replace the default system fan when a 140 W workstation processor or
SAS SSD drives are installed.
3
PCI fan
The PCI fan is part of the PCI fan and baffle option. The option is required when a storage
controller, GPU card or any expansion board is installed in the PCIe slot area except the
dedicated iLO module.
Drive numbering
The following images show the drive numbering for each of the supported drive configurations. For drive
box numbering information, see "Front panel components (on page 6)."
With optional drive cages installed, the server supports up to 4 LFF non-hot-plug drives, 8 LFF hot-plug
drives or 16 SFF hot-plug drives. If only one drive cage is installed, it must be installed in box 1. The server
does not support mixing SFF and LFF drives.
Hewlett Packard Enterprise recommends that you populate drive bays starting with the lowest drive
number. Drives are numbered from left to right in each component box.
Component identification 13
•
Four-bay LFF non-hot-plug drive model
•
Four-bay LFF hot-plug drive model
Component identification 14
•
Eight-bay SFF hot-plug drive model
Hot-plug drive LED definitions
Item
LED
Status
Definition
1
Locate
Solid blue
The drive is being identified by a host application.
Flashing blue
The drive carrier firmware is being updated or requires an
update.
2
Activity ring
Rotating green
Drive activity
Off
No drive activity
3
Do not remove
Solid white
Do not remove the drive. Removing the drive causes one or
more of the logical drives to fail.
Off
Removing the drive does not cause a logical drive to fail.
Solid green
The drive is a member of one or more logical drives.
Flashing green
The drive is rebuilding or performing a RAID migration, strip size
migration, capacity expansion, or logical drive extension, or is
erasing.
Flashing
amber/green
The drive is a member of one or more logical drives and predicts
the drive will fail.
Flashing amber
The drive is not configured and predicts the drive will fail.
Solid amber
The drive has failed.
4
Drive status
Component identification 15
Item
LED
Status
Definition
Off
The drive is not configured by a RAID controller.
The blue Locate LED is behind the release lever and is visible when illuminated.
IMPORTANT: The Dynamic Smart Array B140i Controller is only available in UEFI Boot
Mode. It cannot be enabled in Legacy BIOS Boot Mode. If the B140i controller is disabled,
drives connected to the system board Mini-SAS connectors operate in AHCI or Legacy mode.
Under this condition:
• The drives cannot be a part of a hardware RAID or a logical drive.
• The Locate, Drive status, and Do not remove LEDs of the affected drives are disabled.
Use BIOS/Platform Configuration (RBSU) in the UEFI System Utilities ("HPE UEFI System
Utilities" on page 101) to enable or disable the B140i controller (System Configuration →
BIOS/Platform Configuration (RBSU) → System Options → SATA Controller Options →
Embedded SATA Configuration).
Component identification 16
Operations
Power down the server
Before powering down the server for any upgrade or maintenance procedures, perform a backup of
critical server data and programs.
IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to
the system.
To power down the server, use one of the following methods:
•
Press and release the Power On/Standby button.
This method initiates a controlled shutdown of applications and the OS before the server enters
standby mode.
•
Press and hold the Power On/Standby button for more than 4 seconds to force the server to enter
standby mode.
This method forces the server to enter standby mode without properly exiting applications and the
OS. If an application stops responding, you can use this method to force a shutdown.
•
Use a virtual power button selection through iLO 4.
This method initiates a controlled remote shutdown of applications and the OS before the server
enters standby mode.
Before proceeding, verify the server is in standby mode by observing that the system power LED is
amber.
Remove the access panel
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: For proper cooling do not operate the server without the access panel, baffles,
expansion slot covers, or blanks installed.
CAUTION: To prevent damage to electrical components, take the appropriate anti-static
precautions before beginning any installation, removal, or replacement procedure. Improper
grounding can cause electrostatic discharge.
1.
Power down the server (on page 17).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
If a Kensington security cable is installed, disconnect it from the rear panel. See the security cable
documentation for instructions.
4.
Place the server on its side.
5.
Remove the access panel:
a. Loosen the access panel thumbscrews.
Operations
17
b. Slide and remove the access panel from the server.
Install the access panel
1.
Install the access panel:
a. Place the access panel on the chassis, and slide it towards the front of the server.
b. Tighten the thumbscrews.
2.
Return the server to an upright position.
3.
If a Kensington security cable was removed, connect it to the rear panel. See the security cable
documentation for instructions.
4.
Connect each power cord to the server.
5.
Connect each power cord to the power source.
6.
Power up the server.
Operations
18
Remove the front bezel
1.
Power down the server (on page 17).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Place the server on its side.
4.
Remove the access panel (on page 17).
5.
Unlock the internal locker. Then open and remove the front bezel.
Install the front bezel
1.
Install and close the front bezel.
2.
Do one of the following:
Operations
19
o
Lock the internal locker.
o
Leave the internal locker in unlock position if you want to access the front panel any time without
removing the access panel.
3.
Install the access panel (on page 18).
4.
Return the server to an upright position.
5.
Connect each power cord to the server.
6.
Connect each power cord to the power source.
7.
Power up the server.
Remove the PCI air baffle
1.
Power down the server (on page 17).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Place the server on its side.
4.
Remove the access panel (on page 17).
5.
Remove the PCI air baffle.
Install the PCI air baffle
CAUTION: For proper cooling do not operate the server without the access panel, baffles,
expansion slot covers, or blanks installed.
Operations
20
1.
Install the PCI air baffle.
2.
Install the access panel (on page 18).
3.
Return the server to an upright position.
4.
Connect each power cord to the server.
5.
Connect each power cord to the power source.
6.
Power up the server.
Remove the system air baffle
1.
Power down the server (on page 17).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Place the server on its side.
4.
Remove the access panel (on page 17).
5.
If installed, remove the PCI air baffle (on page 20).
Operations
21
6.
Remove the system air baffle.
Install the system air baffle
CAUTION: For proper cooling do not operate the server without the access panel, baffles,
expansion slot covers, or blanks installed.
1.
Install the system air baffle.
2.
Install the access panel (on page 18).
3.
Return the server to an upright position.
4.
Connect each power cord to the server.
5.
Connect each power cord to the power source.
6.
Power up the server.
Operations
22
Setup
Optional services
Delivered by experienced, certified engineers, HPE support services help you keep your servers up and
running with support packages tailored specifically for HPE ProLiant systems. HPE support services let
you integrate both hardware and software support into a single package. A number of service level
options are available to meet your business and IT needs.
HPE support services offer upgraded service levels to expand the standard product warranty with
easy-to-buy, easy-to-use support packages that will help you make the most of your server investments.
Some of the HPE support services for hardware, software or both are:
•
•
Foundation Care – Keep systems running.
o
6-Hour Call-to-Repair
o
4-Hour 24x7
o
Next Business Day
Proactive Care – Help prevent service incidents and get you to technical experts when there is one.
o
6-Hour Call-to-Repair
o
4-Hour 24x7
o
Next Business Day
•
Startup and implementation services for both hardware and software
•
HPE Education Services – Help train your IT staff.
For more information on HPE support services, see the Hewlett Packard Enterprise website
(http://www.hpe.com/services).
Optimum environment
When installing the server, select a location that meets the environmental standards described in this
section.
Space and airflow requirements
Tower server
In a tower configuration, leave at least a 7.6-cm (3-in) clearance space at the front and back of the server
for proper ventilation.
Rack server
To allow for servicing and adequate airflow, observe the following space and airflow requirements when
deciding where to install a rack:
•
Leave a minimum clearance of 85.09 cm (33.5 in) in front of the rack.
•
Leave a minimum clearance of 76.2 cm (30 in) behind the rack.
•
Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the back of another rack
or row of racks.
Setup 23
Hewlett Packard Enterprise servers draw in cool air through the front door and expel warm air through the
rear door. Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room
air to enter the cabinet, and the rear door must be adequately ventilated to allow the warm air to escape
from the cabinet.
CAUTION: To prevent improper cooling and damage to the equipment, do not block the
ventilation openings.
When vertical space in the rack is not filled by a server or rack component, the gaps between the
components cause changes in airflow through the rack and across the servers. Cover all gaps with
blanking panels to maintain proper airflow.
CAUTION: Always use blanking panels to fill empty vertical spaces in the rack. This
arrangement ensures proper airflow. Using a rack without blanking panels results in improper
cooling that can lead to thermal damage.
The 9000 and 10000 Series Racks provide proper server cooling from flow-through perforations in the
front and rear doors that provide 64 percent open area for ventilation.
CAUTION: When using a Compaq branded 7000 series rack, install the high airflow rack
door insert (PN 327281-B21 for 42U rack, PN 157847-B21 for 22U rack) to provide proper
front-to-back airflow and cooling.
CAUTION: If a third-party rack is used, observe the following additional requirements to
ensure adequate airflow and to prevent damage to the equipment:
• Front and rear doors—If the 42U rack includes closing front and rear doors, you must allow
5,350 sq cm (830 sq in) of holes evenly distributed from top to bottom to permit adequate
airflow (equivalent to the required 64 percent open area for ventilation).
• Side—The clearance between the installed rack component and the side panels of the rack
must be a minimum of 7 cm (2.75 in).
Temperature requirements
To ensure continued, safe, and reliable equipment operation, install or position the system in a
well-ventilated, climate-controlled environment.
The maximum recommended TMRA for most server products is 35°C (95°F). The temperature in the
room where the server is located must not exceed 35°C (95°F).
CAUTION: To reduce the risk of damage to the equipment when installing third-party options:
• Do not permit optional equipment to impede airflow around the server beyond the maximum
allowable limits.
• Do not exceed the manufacturer’s TMRA.
Power requirements
Installation of this equipment must comply with local and regional electrical regulations governing the
installation of information technology equipment by licensed electricians. This equipment is designed to
operate in installations covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992
(code for Protection of Electronic Computer/Data Processing Equipment). For electrical power ratings on
options, refer to the product rating label or the user documentation supplied with that option.
WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not
overload the AC supply branch circuit that provides power to the rack. Consult the electrical
authority having jurisdiction over wiring and installation requirements of your facility.
Setup 24
CAUTION: Protect the server from power fluctuations and temporary interruptions with a
regulating uninterruptible power supply. This device protects the hardware from damage
caused by power surges and voltage spikes and keeps the system in operation during a power
failure.
When installing more than one server, you might need to use additional power distribution devices to
safely provide power to all devices. Observe the following guidelines:
•
Balance the server power load between available AC supply branch circuits.
•
Do not allow the overall system AC current load to exceed 80% of the branch circuit AC current
rating.
•
Do not use common power outlet strips for this equipment.
•
Provide a separate electrical circuit for the server.
For more information on the hot-plug power supply and calculators to determine server power
consumption in various system configurations, see the Hewlett Packard Enterprise Power Advisor
website (http://www.hpe.com/info/poweradvisor/online).
Electrical grounding requirements
The server must be grounded properly for proper operation and safety. In the United States, you must
install the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as
well as any local and regional building codes. In Canada, you must install the equipment in accordance
with Canadian Standards Association, CSA C22.1, Canadian Electrical Code. In all other countries, you
must install the equipment in accordance with any regional or national electrical wiring codes, such as the
International Electrotechnical Commission (IEC) Code 364, parts 1 through 7. Furthermore, you must be
sure that all power distribution devices used in the installation, such as branch wiring and receptacles, are
listed or certified grounding-type devices.
Because of the high ground-leakage currents associated with multiple servers connected to the same
power source, Hewlett Packard Enterprise recommends the use of a PDU that is either permanently wired
to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug.
NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose.
Using common power outlet strips for the server is not recommended.
Server warnings and cautions
WARNING: This server is very heavy. To reduce the risk of personal injury or damage to the
equipment:
• Observe local occupational health and safety requirements and guidelines for manual
material handling.
• Get help to lift and stabilize the product during installation or removal, especially when the
product is not fastened to the rails. Hewlett Packard Enterprise recommends that a
minimum of two people are required for all rack server installations. A third person may be
required to help align the server if the server is installed higher than chest level.
• Use caution when installing the server in or removing the server from the rack; it is unstable
when not fastened to the rails.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some
internal circuitry remain active until AC power is removed.
Setup 25
CAUTION: Protect the server from power fluctuations and temporary interruptions with a
regulating uninterruptible power supply. This device protects the hardware from damage
caused by power surges and voltage spikes and keeps the system in operation during a power
failure.
CAUTION: Do not operate the server for long periods with the access panel open or
removed. Operating the server in this manner results in improper airflow and improper cooling
that can lead to thermal damage.
Identifying tower server shipping carton contents
Unpack the server shipping carton and locate the materials and documentation necessary for installing
the server.
The contents of the server shipping carton include:
•
Server
•
Power cord
•
Hardware documentation
In addition to the supplied items, you might need:
•
Hardware options
•
Operating system or application software
•
PDU
•
Torx T-15 screwdriver
Installing hardware options
Install any hardware options before initializing the server. For options installation information, refer to the
option documentation. For server-specific information, refer to "Hardware options installation (on page
30)."
Setting up a tower server
Follow the steps in this section to set up a tower server.
1.
Place the server on a flat, stable surface.
2.
Connect peripheral devices to the server. ("Rear panel components" on page 8)
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug
telephone or telecommunications connectors into RJ-45 connectors.
3.
Connect the power cord to the rear of the server.
4.
Connect the power cord to the AC power source.
Setup 26
WARNING: To reduce the risk of electric shock or damage to the equipment:
• Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all
times.
• Unplug the power cord from the power supply to disconnect power to the equipment.
• Do not route the power cord where it can be walked on or pinched by items placed against
it. Pay particular attention to the plug, electrical outlet, and the point where the cord extends
from the server.
Installing the server into a rack
To install the server into a rack with square, round, or threaded holes, refer to the instructions that ship
with the rack hardware kit.
If you are installing the server into a telco rack, order the appropriate option kit at the RackSolutions
website (http://www.racksolutions.com/hp). Follow the server-specific instructions on the website to
install the rack brackets.
Use the following information when connecting peripheral cables and power cords to the server.
WARNING: This server is very heavy. To reduce the risk of personal injury or damage to the
equipment:
• Observe local occupational health and safety requirements and guidelines for manual
material handling.
• Get help to lift and stabilize the product during installation or removal, especially when the
product is not fastened to the rails. Hewlett Packard Enterprise recommends that a
minimum of two people are required for all rack server installations. A third person may be
required to help align the server if the server is installed higher than chest level.
• Use caution when installing the server in or removing the server from the rack; it is unstable
when not fastened to the rails.
CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the
rack. Install the heaviest item first, and continue to populate the rack from the bottom to the top.
To install the server in a Hewlett Packard Enterprise, Compaq-branded, Telco, or a third-party rack:
1.
Prepare the server for rack installation by installing the HPE 100kg Sliding Shelf option kit (PN
234672-B21). For instructions, see the option kit documentation.
2.
Connect peripheral devices to the server. For information on identifying connectors, see "Rear panel
components (on page 8)."
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug
telephone or telecommunications connectors into RJ-45 connectors.
3.
Connect each power cord to the server.
4.
Connect each power cord to the power source.
Setup 27
WARNING: To reduce the risk of electric shock or damage to the equipment:
• Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all
times.
• Unplug the power cord from the power supply to disconnect power to the equipment.
• Do not route the power cord where it can be walked on or pinched by items placed against
it. Pay particular attention to the plug, electrical outlet, and the point where the cord extends
from the server.
Rack warnings
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
• The leveling jacks are extended to the floor.
• The full weight of the rack rests on the leveling jacks.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
WARNING: To reduce the risk of personal injury or equipment damage when unloading a
rack:
• At least two people are needed to safely unload the rack from the pallet. An empty 42U rack
can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and might
become unstable when being moved on its casters.
• Never stand in front of the rack when it is rolling down the ramp from the pallet. Always
handle the rack from both sides.
WARNING: When installing a server in a telco rack, be sure that the rack frame is adequately
secured to the top and bottom of the building structure.
Installing the operating system
This ProLiant server does not ship with provisioning media. Everything needed to manage and install the
system software and firmware is preloaded on the server.
To operate properly, the server must have a supported operating system. Attempting to run an
unsupported operating system can cause serious and unpredictable results. For the latest information on
operating system support, see the Hewlett Packard Enterprise website
(http://www.hpe.com/info/supportos).
Failure to observe UEFI requirements for ProLiant Gen9 servers can result in errors installing the
operating system, failure to recognize boot media, and other boot failures. For more information on these
requirements, see the HPE UEFI Requirements on the Hewlett Packard Enterprise website
(http://www.hpe.com/info/ProLiantUEFI/docs).
To install an operating system on the server, use one of the following methods:
•
Intelligent Provisioning—For single-server deployment, updating, and provisioning capabilities.
To install an operating system on the server with Intelligent Provisioning (local or remote):
a. Connect the Ethernet cable between the network connector on the server and a network jack.
b. Press the Power On/Standby button.
c. During server POST, press F10.
Setup 28
d. Complete the initial Preferences and Registration portion of Intelligent Provisioning (on page 99).
e. At the 1 Start screen, click Configure and Install.
f.
•
To finish the installation, follow the onscreen prompts. An Internet connection is required to
update the firmware and systems software.
Insight Control server provisioning—For multi-server remote OS deployment, use Insight Control
server provisioning for an automated solution. For more information, see the Insight Control
documentation on the Hewlett Packard Enterprise website
(http://www.hpe.com/info/insightcontrol/docs).
For additional system software and firmware updates, download the Service Pack for ProLiant from the
Hewlett Packard Enterprise website (http://www.hpe.com/servers/spp/download). Software and
firmware must be updated before using the server for the first time, unless any installed software or
components require an older version.
For more information, see "Keeping the system current (on page 105)."
For more information on using these installation methods, see the Hewlett Packard Enterprise website
(http://www.hpe.com/info/ilo).
Powering on and selecting boot options in UEFI
Boot Mode
On servers operating in UEFI Boot Mode, the boot controller and boot order are set automatically.
1.
Press the Power On/Standby button.
2.
During the initial boot:
o
To modify the server configuration ROM default settings, press the F9 key in the ProLiant POST
screen to enter the UEFI System Utilities screen. By default, the System Utilities menus are in the
English language.
o
If you do not need to modify the server configuration and are ready to install the system software,
press the F10 key to access Intelligent Provisioning.
For more information on automatic configuration, see the UEFI documentation on the Hewlett Packard
Enterprise website (http://www.hpe.com/info/ProLiantUEFI/docs).
Registering the server
To experience quicker service and more efficient support, register the product at the Hewlett Packard
Enterprise Product Registration website (http://www.hpe.com/info/register).
Setup 29
Hardware options installation
Introduction
If more than one option is being installed, read the installation instructions for all the hardware options and
identify similar steps to streamline the installation process.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the server before
beginning any installation procedure. Improper grounding can cause electrostatic discharge.
Drive cage options
4-bay LFF hot-plug drive cage option
To install the component:
1.
Power down the server (on page 17).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Place the server on its side.
4.
Remove the access panel (on page 17).
5.
Remove the front bezel (on page 19).
6.
If installed, remove the PCI air baffle (on page 20).
7.
Remove the system air baffle (on page 21).
8.
Disconnect all existing drive cage cables.
Hardware options installation
30
9.
Remove the installed drive cage assembly.
10.
Install the 4 LFF hot-plug drive cage assembly in box 1.
11.
Connect the drive cage cables:
a. Connect one end of the Mini-SAS cable to the drive backplane and the other end to the system
board.
b. Connect the 8-pin power cable to the drive backplane.
Hardware options installation
31
c. Route the cables underneath the metal tabs.
If the kit contents include the drive power good cable, disregard it.
12.
Install the drives, based on the drive numbering (on page 13) sequence. Start from the drive bay with
the lowest number in box 1.
13.
If installing a 4-bay LFF hot-plug drive cage in box 2, remove the drive cage blank.
Hardware options installation
32
14.
Install the 4-bay LFF hot-plug drive cage assembly in box 2.
15.
Connect the drive cage cables. See "4-bay LFF hot-plug drive cabling (on page 84)." Then, install
the drives.
16.
Install the system air baffle (on page 22).
17.
If removed, install the PCI air baffle ("Install the PCI air baffle" on page 20).
18.
Install the front bezel (on page 19).
19.
Install the access panel (on page 18).
20.
Return the server to an upright position.
21.
Connect each power cord to the server.
22.
Connect each power cord to the power source.
23.
Power up the server.
8-bay SFF hot-plug drive cage option
To install the component:
1.
Power down the server (on page 17).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Place the server on its side.
4.
Remove the access panel (on page 17).
5.
Remove the front bezel (on page 19).
6.
If installed, remove the PCI air baffle (on page 20).
7.
Remove the system air baffle (on page 21).
8.
Disconnect all existing drive cage cables.
Hardware options installation
33
9.
Remove the installed drive cage assembly.
10.
Install the 8 SFF hot-plug drive cage in box 1.
11.
Connect the drive cage cables:
a. Connect one end of the Mini-SAS cable to the drive backplane and the other end to the system
board.
b. Connect the 8-pin power cable to the drive backplane.
Hardware options installation
34
c. Route the cables underneath the metal tabs.
If the kit contents include the drive power good cable, disregard it.
12.
Install the drives, based on the drive numbering (on page 13) sequence. Start from the drive bay with
the lowest number in box 1.
13.
If installing a 8-bay SFF hot-plug drive cage in box 2, remove the drive cage blank.
Hardware options installation
35
14.
Install the 8-bay SFF hot-plug drive cage assembly in box 2.
15.
If two 8-bay SFF hot-plug drive cages are installed, install the storage controller ("Installing the
storage controller and FBWC module options" on page 46).
16.
Connect the drive cage cables. See "8-bay SFF hot-plug drive cabling (on page 86)." Then, install
the drives.
17.
Install the system air baffle (on page 22).
18.
If removed, install the PCI air baffle ("Install the PCI air baffle" on page 20).
19.
Install the front bezel (on page 19).
20.
Install the access panel (on page 18).
21.
Return the server to an upright position.
22.
Connect each power cord to the server.
23.
Connect each power cord to the power source.
24.
Power up the server.
Drive options
For a list of drive configurations supported in this server, see "Drive numbering (on page 13)."
The embedded storage controller supports SATA drive installation. For SAS drive installation, install a
Host Bus Adapter or a Smart Array Controller board option.
For more information about product features, specifications, options, configurations, and compatibility,
see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs).
Drive installation guidelines
When adding drives to the server, observe the following general guidelines:
If installing a drive in a server that previously has no drive installed, reboot the server after the new drive
• installation. This action enables the drive thermal protection feature. This feature applies to all drives
supported in this server.
The
system automatically sets all device numbers.
•
•
Populate drive bays, based on the drive numbering sequence. Start from the drive bay with the
lowest device number ("Drive numbering" on page 13).
•
All drives grouped into the same drive array must meet the following criteria:
o
They must be either all SAS or all SATA.
Hardware options installation
36
o
They must be either all hard drives or all solid state drives.
o
Drives should be the same capacity to provide the greatest storage space efficiency when drives
are grouped together into the same drive array.
Installing a non-hot-plug drive
CAUTION: To prevent improper cooling and thermal damage, do not operate the server
unless all bays are populated with either a component or a blank.
To install the component:
1.
Power down the server (on page 17).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Place the server on its side.
4.
Remove the access panel (on page 17).
5.
Remove the front bezel (on page 19).
6.
If installed, remove the PCI air baffle (on page 20).
7.
Remove the system air baffle (on page 21).
8.
Disconnect all existing drive cage cables.
9.
Remove the installed drive cage assembly.
10.
Use the screws on the drive cage to install the drives.
Hardware options installation
37
11.
Install the drive into the non-hot-plug drive cage.
12.
Install the drive cage into the chassis.
Hardware options installation
38
13.
Connect all the drive cables.
14.
Install the system air baffle (on page 22).
15.
If removed, install the PCI air baffle ("Install the PCI air baffle" on page 20).
16.
Install the front bezel (on page 19).
17.
Install the access panel (on page 18).
18.
Return the server to an upright position.
19.
Connect each power cord to the server.
20.
Connect each power cord to the power source.
21.
Power up the server.
Installing a hot-plug drive
CAUTION: To prevent improper cooling and thermal damage, do not operate the server
unless all bays are populated with either a component or a blank.
To install the component:
1.
Remove the drive blank.
Hardware options installation
39
2.
Prepare the drive.
3.
Install the drive.
4.
If a hot-plug drive is installed into an empty backplane after the initial boot, reboot the system to get
optimal ventilation.
5.
Determine the status of the drive from the drive LED definitions ("Hot-plug drive LED definitions" on
page 15).
To configure arrays, see the HPE Smart Storage Administrator User Guide on the Hewlett Packard
Enterprise website (http://www.hpe.com/info/smartstorage/docs).
Drive cable options
Use these drive cable options to install a Host Bus Adapter or a Smart Array Controller board option.
For more information about product features, specifications, options, configurations, and compatibility,
see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs).
Host Bus Adapter Mini-SAS cable option
To install the component:
1.
Power down the server (on page 17).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Place the server on its side.
4.
Remove the access panel (on page 17).
5.
If installed, remove the PCI air baffle (on page 20).
6.
Remove the system air baffle (on page 21).
7.
Disconnect the existing Mini-SAS cables from the drive backplane and the Mini-SAS connectors on
the system board.
Hardware options installation
40
8.
Connect one end of the cable to the Host Bus Adapter, route the cable underneath the metal tabs,
and then connect the other end to the drive backplane.
o
Two 4 LFF hot-plug drive cages connected to a H240 adapter
Item
Description
1
Port 1 controller connection
2
3
4
Box 1 drive backplane connection
Port 2 controller connection
Box 2 drive backplane connection
o
8 SFF hot-plug drive cage connected to a H240 adapter
Item
Description
1
Port 1 controller connection
2
3
4
Mini-SAS port 1 connection
Port 2 controller connection
Mini-SAS port 2 connection
Hardware options installation
41
9.
Install the Host Bus Adapter ("Installing the storage controller and FBWC module options" on page
46).
Hewlett Packard Enterprise recommends installing the H240 Host Bus Adapter in slot 3 or slot 5.
10.
If not installed, install the fan included in the PCI fan and baffle option ("PCI fan and baffle option" on
page 58).
11.
Install the system air baffle (on page 22).
12.
If removed, install the PCI air baffle ("Install the PCI air baffle" on page 20).
13.
Install the access panel (on page 18).
14.
Return the server to an upright position.
15.
Connect each power cord to the server.
16.
Connect each power cord to the power source.
17.
Power up the server.
Smart Array Controller Mini-SAS cable option
To install the component:
1.
Power down the server (on page 17).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Place the server on its side.
4.
Remove the access panel (on page 17).
5.
If installed, remove the PCI air baffle (on page 20).
6.
Remove the system air baffle (on page 21).
7.
Disconnect the existing Mini-SAS cables from the drive backplane and the Mini-SAS connectors on
the system board.
8.
Connect one end of the cable to the Smart Array Controller, route the cable underneath the metal
tabs, and then connect the other end to the drive backplane.
o
Two 4 LFF hot-plug drive cages connected to a P440 controller
Hardware options installation
42
Item
Description
1
Controller connection
2
3
Port 1 of the Mini-SAS Y-cable to box 1 drive backplane
Port 2 of the Mini-SAS Y-cable to box 2 drive backplane
o
Two 4 LFF hot-plug drive cages connected to a P840 controller
Item
Description
1
Port 1 controller connection
2
3
Port 1 of the Mini-SAS Y-cable to box 1 drive backplane
Port 2 of the Mini-SAS Y-cable to box 2 drive backplane
o
8 SFF hot-plug drive cage connected to a P440 controller
Item
Description
1
Controller connection
Hardware options installation
43
Item
Description
2
Port 1 of the Mini-SAS Y-cable to Mini-SAS port 1 on the drive
backplane
Port 2 of the Mini-SAS Y-cable to Mini-SAS port 2 on the drive
backplane
3
o
8 SFF hot-plug drive cage connected to a P840 controller
Item
Description
1
Port 1 controller connection
2
Port 1 of the Mini-SAS Y-cable to Mini-SAS port 1 on the drive
backplane
Port 2 of the Mini-SAS Y-cable to Mini-SAS port 2 on the drive
backplane
3
For the second 8 SFF hot-plug drive cage in box 2, connect the second Mini-SAS Y cable to port
2 on the P840 controller.
9.
Install the Host Bus Adapter ("Installing the storage controller and FBWC module options" on page
46).
Hewlett Packard Enterprise recommends installing the H240 Host Bus Adapter in slot 3 or slot 5.
10.
If not installed, install the fan included in the PCI fan and baffle option ("PCI fan and baffle option" on
page 58).
11.
Install the system air baffle (on page 22).
12.
If removed, install the PCI air baffle ("Install the PCI air baffle" on page 20).
13.
Install the access panel (on page 18).
14.
Return the server to an upright position.
15.
Connect each power cord to the server.
16.
Connect each power cord to the power source.
17.
Power up the server.
Storage controller options
The server ships with an embedded Dynamic Smart Array B140i Controller. This embedded controller is
supported in UEFI Boot Mode only. For more information about the controller and its features, see the
Hardware options installation
44
HPE Dynamic Smart Array B140i RAID Controller User Guide on the Hewlett Packard Enterprise website
(http://www.hpe.com/info/smartstorage/docs).
Upgrade options exist for an integrated array controller. For a list of supported options, see the product
QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs).
To configure arrays, see the HPE Smart Storage Administrator User Guide on the Hewlett Packard
Enterprise website (http://www.hpe.com/info/smartstorage/docs).
The server supports FBWC. FBWC consists of a cache module and a Smart Storage Battery Pack. The
DDR cache module buffers and stores data being written by an integrated Gen9 P-series Smart Array
Controller.
This server supports the 96-W Smart Storage Battery Pack. This battery pack can support up to 24
devices. Devices in this context refer to the Smart Array Controller or NVDIMM associated with the cache
module.
The battery pack might have a low charge when installed. If the battery does have low charge, a POST
error message appears when the server is powered up, indicating that the battery pack is temporarily
disabled. No action is necessary. The internal circuitry automatically recharges the batteries and enables
the battery pack. When the system is powered on this process might take approximately 2 hours.
If a system power failure occurs, a fully charged battery pack provides power for up to 150 seconds.
During that interval, the controller transfers the cached data from DDR memory to flash memory, where
the data remains indefinitely or until a controller retrieves the data. The data protection and the time limit
also apply if a power outage occurs. When power is restored to the system, an initialization process writes
the preserved data to the storage drives.
CAUTION: The cache module connector does not use the industry-standard DDR3
mini-DIMMs. Do not use the controller with cache modules designed for other controller
models, because the controller can malfunction and you can lose data. Also, do not transfer
this cache module to an unsupported controller model, because you can lose data.
CAUTION: To prevent a server malfunction or damage to the equipment, do not add or
remove the battery pack while an array capacity expansion, RAID level migration, or stripe size
migration is in progress.
CAUTION: After the server is powered down, wait for 30 seconds, and then check the amber
LED before unplugging the cable from the cache module. If the amber LED flashes after 30
seconds, do not remove the cable from the cache module. The cache module is backing up
data. Data will be lost if the cable is detached when the amber LED is still flashing.
Storage controller installation guidelines
To maintain optimal thermal conditions when installing an HPE P-series Smart Array Controller or an HBA
option, Hewlett Packard Enterprise recommends the following guidelines.
Install this storage
controller/HBA option
In slot
Using this cable option
H240 adapter
Slot 3 or Slot 5
P440 controller
Slot 3 or Slot 5
P840 controller
Slot 3 or Slot 5
Host Bus Adapter Mini-SAS
cable option
Smart Array Controller
Mini-SAS cable option
Smart Array Controller
Mini-SAS cable option
Hardware options installation
45
Installing the storage controller and FBWC module options
To install the component:
1.
Power down the server (on page 17).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Place the server on its side.
4.
Remove the access panel (on page 17).
5.
If installed, remove the PCI air baffle (on page 20).
6.
Remove the system air baffle (on page 21).
7.
If you intend to use an FBWC module, install the module on the storage controller.
a. If you are installing an HPE Smart Array P440 Controller, remove the air scoop.
b. Connect the cache module backup power cable to the module.
Hardware options installation
46
c. Install the cache module on the storage controller.
d. If you are installing a Smart Array P440 Controller, install the air scoop back onto the controller.
8.
Locate the appropriate PCIe slot to install the storage controller ("Storage controller installation
guidelines" on page 45).
9.
Open the PCIe slot cover retainer and remove the slot 3 blank.
Hardware options installation
47
10.
Install the storage controller and close the PCIe slot cover retainer.
11.
If you installed a cache module on the storage controller, connect the cache module cable to the
system board connector. For cache module cabling information, see "FBWC module cabling (on
page 90)."
12.
Connect all necessary cables to the storage controller and drive cage backplane. For internal drive
cabling information, see "Storage cabling (on page 83)."
13.
If not installed, install the fan included in the PCI fan and baffle option ("PCI fan and baffle option" on
page 58).
14.
Install the system air baffle (on page 22).
15.
If removed, install the PCI air baffle ("Install the PCI air baffle" on page 20).
16.
Install the access panel (on page 18).
17.
Return the server to an upright position.
18.
Connect each power cord to the server.
19.
Connect each power cord to the power source.
20.
Power up the server.
Installing a Smart Storage Battery
To install the component:
1.
2.
Power down the server (on page 17).
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Place the server on its side.
4.
Remove the access panel (on page 17).
5.
If installed, remove the PCI air baffle (on page 20).
6.
Remove the system air baffle (on page 21).
7.
Install Smart Storage Battery holder if not installed ("Smart Storage Battery holder option" on page
52).
Hardware options installation
48
8.
Install the Smart Storage Battery, and then connect the battery cable to the system board connector.
9.
Install the system air baffle (on page 22).
10.
If removed, install the PCI air baffle ("Install the PCI air baffle" on page 20).
11.
Install the access panel (on page 18).
12.
Return the server to an upright position.
13.
Connect each power cord to the server.
14.
Connect each power cord to the power source.
15.
Power up the server.
M.2 SSD enablement option
To install the component:
1.
2.
Power down the server (on page 17).
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Place the server on its side.
4.
Remove the access panel (on page 17).
5.
If installed, remove the PCI air baffle (on page 20).
6.
Remove the system air baffle (on page 21).
7.
Install the SSD module on the M.2 SSD enablement board:
a. Insert the SSD module into the SSD slot at a 45 degree angle, and then gently press it down
against the M.2 SSD Enablement board.
b. Secure the SSD module to the M.2 SSD enablement board with a screw.
Hardware options installation
49
c. Repeat the process if you are installing a second SSD module.
8.
Locate the appropriate PCIe slot to install the M.2 SSD enablement board. The M.2 SSD
enablement board can only be installed in slot 1, 3, and 5.
9.
Open the PCIe slot cover retainer and remove the slot 1, 3 or 5 blank.
Hardware options installation
50
10.
Install the M.2 SSD enablement board with SSD modules installed and close the PCIe slot cover
retainer.
11.
Connect the SATA cables to the enablement board. Connect the other end of the SATA cables to the
SATA connectors on the system board. Port 1 to SATA 1 and port 2 to SATA 2.
12.
Install the PCI fan and baffle option ("PCI fan and baffle option" on page 58).
13.
Install the system air baffle (on page 22).
14.
Install the access panel (on page 18).
15.
Return the server to an upright position.
16.
Connect each power cord to the server.
17.
Connect each power cord to the power source.
18.
Power up the server.
Hardware options installation
51
Smart Storage Battery holder option
To install the component:
1.
Power down the server (on page 17).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Place the server on its side.
4.
Remove the access panel (on page 17).
5.
If installed, remove the PCI air baffle (on page 20).
6.
Remove the system air baffle (on page 21).
7.
Remove the slot covers.
8.
Install the Smart Storage Battery holders.
9.
Install the system air baffle (on page 22).
Hardware options installation
52
10.
If removed, install the PCI air baffle ("Install the PCI air baffle" on page 20).
11.
Install the access panel (on page 18).
12.
Return the server to an upright position.
13.
Connect each power cord to the server.
14.
Connect each power cord to the power source.
15.
Power up the server.
GPU options
The server supports M2000, K2200, and K4200 GPU cards. Install the GPU card into PCIe slot 1.
To install the component:
1.
Power down the server (on page 17).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Place the server on its side.
4.
Remove the access panel (on page 17).
5.
If installed, remove the PCI air baffle (on page 20).
6.
Remove the system air baffle (on page 21).
7.
Remove the GPU bracket and retain the screws for future use.
8.
If installing a K4200 GPU, install the supporting holder.
Hardware options installation
53
9.
Open the PCIe slot cover retainer and remove the slot 1 blank.
10.
Retain the blank for future use.
11.
If installing a K4200 GPU, remove the secured screw from the system board.
12.
Install the GPU into PCIe slot 1 and close the PCIe slot cover retainer.
Hardware options installation
54
o
M2000
o
K2200
Hardware options installation
55
o
K4200 (secure the captive screw of the supporting holder to the system board)
13.
Connect the 6-pin power cable from the power supply to the GPU.
14.
Install the PCI fan and baffle option ("PCI fan and baffle option" on page 58).
15.
Install the system air baffle (on page 22).
16.
Install the access panel (on page 18).
17.
Return the server to an upright position.
18.
Connect each power cord to the server.
19.
Connect each power cord to the power source.
20.
Power up the server.
Optical drive option
To install the component:
1.
Power down the server (on page 17).
2.
Remove all power:
Hardware options installation
56
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Place the server on its side.
4.
Remove the access panel (on page 17).
5.
Remove the front bezel (on page 19).
6.
If installed, remove the PCI air baffle (on page 20).
7.
Remove the system air baffle (on page 21).
8.
Remove the optical drive cover.
9.
Remove the EMI shield from the front panel
Hardware options installation
57
10.
Connect the cable to the rear of the drive and then route the cable through the drive bay.
11.
Connect the power cable.
12.
Route the SATA cable underneath the metal tabs, and connect the opposite end of the cable to the
connector on the system board.
13.
Install the system air baffle (on page 22).
14.
If removed, install the PCI air baffle ("Install the PCI air baffle" on page 20).
15.
Install the front bezel (on page 19).
16.
Install the access panel (on page 18).
17.
Return the server to an upright position.
18.
Connect each power cord to the server.
19.
Connect each power cord to the power source.
20.
Power up the server.
PCI fan and baffle option
Hardware options installation
58
CAUTION: For proper cooling do not operate the server without the access panel, baffles,
expansion slot covers, or blanks installed.
If you intend to install a storage controller, GPU card or any expansion boards in the PCIe slot area except
the dedicated iLO module, a PCI fan and baffle option is required to provide proper cooling of the PCIe
slot area.
To install the component:
1.
Power down the server (on page 17).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Place the server on its side.
4.
Remove the access panel (on page 17).
5.
Remove the system air baffle (on page 21).
6.
Install the PCI fan and connect the fan power cable.
7.
Install the system air baffle (on page 22).
8.
Install the PCI air baffle (on page 20).
9.
Install the access panel (on page 18).
10.
Return the server to an upright position.
11.
Connect each power cord to the server.
12.
Connect each power cord to the power source.
13.
Power up the server.
Hardware options installation
59
System fan upgrade option
For more information about product features, specifications, options, configurations, and compatibility,
see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs).
This option is required to replace the default system fan when a 140 W workstation processor or SAS solid
state drives are installed.
To install the component:
1.
Power down the server (on page 17).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Place the server on its side.
4.
Remove the access panel (on page 17).
5.
If installed, remove the PCI air baffle (on page 20).
6.
Remove the system air baffle (on page 21).
7.
Remove the installed default system fan.
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60
8.
Install the 92×38 mm system fan.
9.
Install the system air baffle (on page 22).
10.
If removed, install the PCI air baffle ("Install the PCI air baffle" on page 20).
11.
Install the access panel (on page 18).
12.
Return the server to an upright position.
13.
Connect each power cord to the server.
14.
Connect each power cord to the power source.
15.
Power up the server.
Dual 8Gb microSD Enterprise Midline USB device
This server supports the installation of the Dual 8Gb microSD Enterprise Midline USB device on the
server internal USB connector.
This USB storage device contains a dual-SD card module that supports up to two SD, SDHC, or SDXC
storage cards providing data redundancy through a mirrored RAID-1 configuration. This USB storage
device connects to an internal USB connector and is configured upon boot.
To locate the internal USB connector, see "System board components (on page 10)." For more
information, see the Dual 8Gb microSD EM USB storage device documentation on the Hewlett Packard
Enterprise website (http://www.hpe.com/support/8GBDualMicrosd_ug_en).
To install the component:
1.
Power down the server (on page 17).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Place the server on its side.
4.
Remove the access panel (on page 17).
5.
If installed, remove the PCI air baffle (on page 20).
6.
Remove the system air baffle (on page 21).
7.
If installed, remove the Smart Storage Battery.
Hardware options installation
61
8.
Install the device adapter on the system board.
9.
Install the Smart Storage Battery on the server.
10.
Install the system air baffle (on page 22).
11.
If removed, install the PCI air baffle ("Install the PCI air baffle" on page 20).
12.
Install the access panel (on page 18).
13.
Return the server to an upright position.
14.
Connect each power cord to the server.
15.
Connect each power cord to the power source.
16.
Power up the server.
Memory options
IMPORTANT: This server does not support mixing LRDIMMs and RDIMMs. Attempting to
mix any combination of these DIMMs can cause the server to halt during BIOS initialization.
The memory subsystem in this server can support LRDIMMs or RDIMMs:
•
RDIMMs offer address parity protection.
•
LRDIMMs support higher densities than single-rank and dual-rank RDIMMs. This support enables
you to install higher capacity DIMMs, resulting in higher system capacities and higher bandwidth.
All types are referred to as DIMMs when the information applies to all types. When specified as LRDIMM
or RDIMM, the information applies to that type only. All memory installed in the server must be of the
same type.
Memory-processor compatibility information
For the latest memory configuration information, see the product QuickSpecs on the Hewlett Packard
Enterprise website (http://www.hpe.com/info/qs).
DIMM type
•
Intel Xeon E5-2600 v3 processors supports:
Hardware options installation
62
•
o
Single-rank and dual-rank PC4-2133 (DDR4-2133) RDIMMs operating at up to 2133 MT/s
o
Dual-rank PC4-2133 (DDR4-2133) LRDIMMs operating at up to 2133 MT/s
Intel Xeon E5-2600 v4 processors supports:
o
Single-rank and dual-rank PC4-2400T (DDR4-2400) RDIMMs operating at up to 2400 MT/s
DIMM specifications
DIMM specifications - Intel Xeon E5-2600 v3 processor installed
Type
Rank
Capacity (GB)
Native speed (MT/s)
Voltage
RDIMM
Single
4
2133
STD
Single
8
2133
STD
Dual
8
2133
STD
Dual
16
2133
STD
Dual
16
2133
STD
Dual
32
2133
STD
RDIMM
RDIMM
RDIMM
LRDIMM
RDIMM
DIMM specifications - Intel Xeon E5-2600 v4 processor installed
Type
Rank
Capacity (GB)
Native speed (MT/s)
Voltage
RDIMM
Single
8
2400
STD
Single
16
2400
STD
Dual
16
2400
STD
Dual
32
2400
STD
RDIMM
RDIMM
RDIMM
Populated DIMM speed (MT/s)
Operating memory speed is a function of rated DIMM speed, the number of DIMMs installed per channel,
processor model, and the speed selected in the BIOS/Platform Configuration (RBSU) of the UEFI System
Utilities ("HPE UEFI System Utilities" on page 101).
Populated DIMM speed - Intel Xeon E5-2600 v3 processor installed
Type
Rank
1 DIMM per channel 2 DIMMs per channel (MT/s)
(MT/s)
RDIMM
Single
2133
2133
Dual
2133
2133
Dual
2133
2133
RDIMM
LRDIMM
Populated DIMM speed - Intel Xeon E5-2600 v4 processor installed
Type
Rank
1 DIMM per channel 2 DIMMs per channel (MT/s)
(MT/s)
RDIMM
Single
2400
2133
Dual
2400
2133
RDIMM
Maximum memory capacity
Maximum memory capacity is a function of DIMM capacity, number of installed DIMMs, memory type, and
number of installed processors.
Maximum memory capacity - Intel Xeon E5-2600 v3 processor installed
DIMM type
DIMM rank
Capacity (GB)
Maximum capacity
for one processor
(GB)
RDIMM
Single-rank
4
32
Hardware options installation
63
DIMM type
DIMM rank
Capacity (GB)
Maximum capacity
for one processor
(GB)
RDIMM
Single-rank
8
64
Dual-rank
8
64
Dual-rank
16
128
Dual-rank
16
128
Dual-rank
32
256
RDIMM
RDIMM
LRDIMM
RDIMM
Maximum memory capacity - Intel Xeon E5-2600 v4 processor installed
DIMM type
DIMM rank
Capacity (GB)
Maximum capacity
for one processor
(GB)
RDIMM
Single-rank
8
64
Single-rank
16
128
Dual-rank
16
128
Dual-rank
32
256
RDIMM
RDIMM
RDIMM
SmartMemory
SmartMemory authenticates and unlocks certain features available only on Qualified memory and verifies
whether installed memory has passed Hewlett Packard Enterprise qualification and test processes.
Qualified memory is performance-tuned for ProLiant and BladeSystem servers and provides future
enhanced support through Active Health and manageability software.
Memory subsystem architecture
The memory subsystem in this server is divided into channels. The processor supports four channels, and
each channel supports two DIMM slots, as shown in the following table:
Channel
Population order
Slot number
1
A
E
8
7
2
B
F
6
5
3
C
G
1
2
4
D
H
3
4
For the location of the slot numbers, see "DIMM slot locations (on page 11)."
This multi-channel architecture provides enhanced performance in Advanced ECC mode. This
architecture also enables Online Spare Memory mode.
DIMM slots in this server are identified by number and by letter. Letters identify the population order. Slot
numbers indicate the DIMM slot ID for spare replacement.
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64
Single-, dual-, and quad-rank DIMMs
To understand and configure memory protection modes properly, an understanding of single-, dual-, and
quad-rank DIMMs is helpful. Some DIMM configuration requirements are based on these classifications.
A single-rank DIMM has one set of memory chips that is accessed while writing to or reading from the
memory. A dual-rank DIMM is similar to having two single-rank DIMMs on the same module, with only one
rank accessible at a time. A quad-rank DIMM is, effectively, two dual-rank DIMMs on the same module.
Only one rank is accessible at a time. The server memory control subsystem selects the proper rank
within the DIMM when writing to or reading from the DIMM.
Dual- and quad-rank DIMMs provide the greatest capacity with the existing memory technology. For
example, if current DRAM technology supports 8-GB single-rank DIMMs, a dual-rank DIMM would be 16
GB, and a quad-rank DIMM would be 32 GB.
LRDIMMs are labeled as quad-rank DIMMs. There are four ranks of DRAM on the DIMM, but the
LRDIMM buffer creates an abstraction that allows the DIMM to appear as a dual-rank DIMM to the
system. The LRDIMM buffer isolates the electrical loading of the DRAM from the system to allow for faster
operation. This allows higher memory operating speed compared to quad-rank RDIMMs.
DIMM identification
To determine DIMM characteristics, see the label attached to the DIMM and refer to the following
illustration and table.
Item
Description
Definition
1
Capacity
8 GB
16 GB
32 GB
64 GB
2
Rank
1R = Single-rank
2R = Dual-rank
4R = Quad-rank
3
Data width on DRAM
x4 = 4-bit
x8 = 8-bit
4
Memory generation
DDR4
5
Maximum memory speed 2133 MT/s
2400 MT/s
6
CAS latency
P=15
T=17
7
DIMM type
R = RDIMM (registered)
L = LRDIMM (load reduced)
Hardware options installation
65
For more information about product features, specifications, options, configurations, and compatibility,
see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs).
Memory configurations
To optimize server availability, the server supports the following AMP modes:
•
Advanced ECC—Provides up to 4-bit error correction. This mode is the default option for this server.
•
Online spare memory—Provides protection against failing or degraded DIMMs. Certain memory is
reserved as spare, and automatic failover to spare memory occurs when the system detects a DIMM
that is degrading. This allows DIMMs that have a higher probability of receiving an uncorrectable
memory error (which would result in system downtime) to be removed from operation.
•
Mirrored memory—Provides maximum protection against failed DIMMs. Uncorrectable errors in one
channel are corrected by the mirror channel.
Advanced Memory Protection options are configured in the BIOS/Platform Configuration (RBSU). If the
requested AMP mode is not supported by the installed DIMM configuration, the server boots in Advanced
ECC mode. For more information, see the HPE UEFI System Utilities User Guide for HPE ProLiant Gen9
Servers on the Hewlett Packard Enterprise website (http://www.hpe.com/info/ProLiantUEFI/docs).
Advanced ECC memory configuration
Advanced ECC memory is the default memory protection mode for this server. Standard ECC can correct
single-bit memory errors and detect multi-bit memory errors. When multi-bit errors are detected using
Standard ECC, the error is signaled to the server and causes the server to halt.
Advanced ECC protects the server against some multi-bit memory errors. Advanced ECC can correct
both single-bit memory errors and 4-bit memory errors if all failed bits are on the same DRAM device on
the DIMM.
Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain
memory errors that would otherwise be uncorrected and result in a server failure. Using HPE Advanced
Memory Error Detection technology, the server provides notification when a DIMM is degrading and has a
higher probability of uncorrectable memory error.
Online Spare memory configuration
Online spare memory provides protection against degraded DIMMs by reducing the likelihood of
uncorrected memory errors. This protection is available without any operating system support.
Online spare memory protection dedicates one rank of each memory channel for use as spare memory.
The remaining ranks are available for OS and application use. If correctable memory errors occur at a rate
higher than a specific threshold on any of the non-spare ranks, the server automatically copies the
memory contents of the degraded rank to the online spare rank. The server then deactivates the failing
rank and automatically switches over to the online spare rank.
Mirrored memory configuration
Mirroring provides protection against uncorrected memory errors that would otherwise result in server
downtime. Mirroring is performed at the channel level to one memory channel pair that can be either:
•
Channel 1 data being mirrored in channel 2
•
Channel 3 data being mirrored in channel 4
If an uncorrectable error is detected in the active memory channel, data is retrieved from the mirror
channel. This channel becomes the new active channel, and the system disables the channel with the
failed DIMM.
Hardware options installation
66
General DIMM slot population guidelines
Observe the following guidelines for all AMP modes:
•
Install DIMMs that are compatible with the installed processor.
•
Install DIMMs only if the corresponding processor is installed.
•
Do not mix LRDIMMs and RDIMMs.
•
White DIMM slots denote the first slot of a channel (Ch 1-A, Ch 2-B, Ch 3-C, Ch 4-D).
•
When only one processor is installed, install DIMMs in sequential alphabetic order: A, B, C, D, E, F,
and so forth.
•
When single-rank, dual-rank, and quad-rank DIMMs are populated for two DIMMs per channel,
always populate the higher number rank DIMM first (starting from the farthest slot). For example, first
quad-rank DIMM, then dual-rank DIMM, and then lastly single-rank DIMM.
•
DIMMs should be populated starting farthest from the processor on each channel.
•
For DIMM spare replacement, install the DIMMs per slot number as instructed by the system
software.
For more information about server memory, see the Hewlett Packard Enterprise website
(http://www.hpe.com/info/memory).
Advanced ECC population guidelines
For Advanced ECC mode configurations, observe the following guidelines:
•
Observe the general DIMM slot population guidelines.
•
DIMMs may be installed individually.
Online spare population guidelines
For Online Spare memory mode configurations, observe the following guidelines:
•
Observe the general DIMM slot population guidelines.
•
Each channel must have a valid online spare configuration.
•
Each channel can have a different valid online spare configuration.
•
Each populated channel must have a spare rank. A single dual-rank DIMM is not a valid
configuration.
Mirrored Memory population guidelines
For Mirrored Memory mode configurations, observe the following guidelines:
•
Observe the general DIMM slot population guidelines.
•
Install DIMMs in either channel 1 and channel 2, or channel 3 and channel 4. Installed DIMMs must
be identical in terms of size and organization.
•
In multi-processor configurations, each processor must have a valid Mirrored Memory configuration.
Identifying the processor type
The processor type installed in the server is briefly displayed during POST. To view this information and
additional processor specifications, do the following:
1.
Reboot the server.
Hardware options installation
67
The server restarts and the POST screen appears.
2.
Press F9.
The System Utilities screen appears.
3.
Select System Information | Processor Information.
The Processor Information screen shows detailed information about the processor installed in the
server.
4.
Press Esc until the main menu is displayed.
5.
Select Reboot the System to exit the utility and resume the boot process.
Installing a DIMM
1.
Power down the server (on page 17).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Place the server on its side.
4.
Remove the access panel (on page 17).
5.
If installed, remove the PCI air baffle (on page 20).
6.
Remove the system air baffle (on page 21).
7.
Open the DIMM slot latches.
8.
Install the DIMM.
9.
Install the system air baffle (on page 22).
10.
If removed, install the PCI air baffle ("Install the PCI air baffle" on page 20).
11.
Install the access panel (on page 18).
12.
Return the server to an upright position.
13.
Connect each power cord to the server.
14.
Connect each power cord to the power source.
15.
Power up the server.
After installing the DIMMs, use BIOS/Platform Configuration (RBSU) in the UEFI System Utilities ("HPE
UEFI System Utilities" on page 101) to configure the memory protection mode.
Hardware options installation
68
Dedicated iLO management module option
To install the component:
1.
Power down the server (on page 17).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Place the server on its side.
4.
Remove the access panel (on page 17).
5.
If installed, remove the PCI air baffle (on page 20).
6.
Remove the system air baffle (on page 21).
7.
Open the slot cover retainer and remove the PCIe blank.
8.
Install the dedicated iLO management port module and close the slot cover.
9.
Install the system air baffle (on page 22).
Hardware options installation
69
10.
If removed, install the PCI air baffle ("Install the PCI air baffle" on page 20).
11.
Install the access panel (on page 18).
12.
Return the server to an upright position.
13.
Connect each power cord to the server.
14.
Connect each power cord to the power source.
15.
Power up the server.
Enabling the dedicated iLO management module
The onboard NIC 1/shared iLO connector is set as the default system iLO connector. To enable the
dedicated iLO management module, use the iLO 4 Configuration Utility accessible within the HPE UEFI
System Utilities.
For more information on the UEFI System Utilities, see the UEFI documentation on the Hewlett Packard
Enterprise website (http://www.hpe.com/info/ProLiantUEFI/docs).
IMPORTANT: If the iLO configuration settings are reset to the default values, remote access
to the machine will be lost. Access the physical machine and repeat the procedure described in
this section to re-enable the dedicated iLO management connector.
To enable the dedicated iLO management module:
1.
During the server startup sequence after installing the module, press F9 in the POST screen.
The System Utilities screen appears.
2.
Select System Configuration | iLO 4 Configuration Utility.
The iLO 4 Configuration Utility screen appears.
3.
Select Network Options, and then press Enter.
The Network Options screen appears.
4.
Set the Network Interface Adapter field to ON, and then press Enter.
5.
Press F10 to save your changes.
A message prompt to confirm the iLO settings reset appears.
6.
Press Enter to reboot the iLO settings.
7.
Press Esc until the main menu is displayed.
8.
Select Reboot the System to exit the utility and resume the boot process.
The IP address of the enabled dedicated iLO connector appears on the POST screen on the
subsequent boot-up. Access the Network Options screen again to view this IP address for later
reference.
HPE ATX 550 W power supply option
This section provides instructions for installing an ATX 550 W power supply option.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To prevent damage to electrical components, take the appropriate anti-static
precautions before beginning any installation, removal, or replacement procedure. Improper
grounding can cause electrostatic discharge.
For more information about product features, specifications, options, configurations, and compatibility,
see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs).
Hardware options installation
70
To install the component:
1.
2.
Power down the server (on page 17).
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Place the server on a sturdy, level surface.
4.
Remove the access panel (on page 17).
5.
If installed, remove the PCI air baffle (on page 20).
6.
Remove the system air baffle (on page 21).
7.
Disconnect all power supply cables from the system board, drive cages, and devices.
8.
Remove the existing power supply.
9.
Install the ATX 550 W power supply.
10.
Connect the 550 W ATX power cables and then route the cables underneath the metal tabs:
o
4 LFF non-hot-plug configuration
Hardware options installation
71
— Optical drive power cable to optical drive
— 8-pin drive power cable to the non-hot-plug drive power connector
— 6-pin power cable connecting to GPU, if installed
— 4-pin power cable connecting to system board
— 24-pin power cable connecting to system board
o
4 LFF and 8 SFF hot-plug configuration
— Optical drive power cable to optical drive
— 8-pin drive power cable to the hot-plug drive backplanes
— 6-pin power cable connecting to GPU, if installed
— 4-pin power cable connecting to system board
— 24-pin power cable connecting to system board
4 LFF hot-plug configuration
Hardware options installation
72
8 SFF hot-plug configuration
CAUTION: To prevent improper cooling and thermal damage, do not operate the server
unless all bays are populated with either a component or a blank.
11.
Install the system air baffle (on page 22).
12.
If removed, install the PCI air baffle ("Install the PCI air baffle" on page 20).
13.
Install the access panel (on page 18).
14.
Connect the power cords to the power supplies.
15.
Connect the power cords to the AC power source.
16.
Employ best practices to route and manage the power cords and other cables in the server rear
panel.
17.
Power up the server.
Redundant power supply option
Install the RPS enablement option to improve power efficiency and enable power redundancy. Power
efficiency requires the installation of one power input module and power redundancy requires the
installation of two power input modules. This module is a separately purchased option and is not part of
the RPS enablement option kit.
When this RPS backplane enablement option and a single power input module are installed in the server,
you can install or remove a second power input module without powering down the server.
WARNING: To reduce the risk of electric shock or damage to the equipment:
• Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all
times.
• Unplug the power cord from the power supply to disconnect power to the equipment.
• Do not route the power cord where it can be walked on or pinched by items placed against
it. Pay particular attention to the plug, electrical outlet, and the point where the cord extends
from the equipment.
WARNING: To reduce the risk of injury from electric shock hazards, do not open power
supplies. Refer all maintenance, upgrades, and servicing to qualified personnel.
Hardware options installation
73
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the server before
beginning any installation procedure. Improper grounding can cause ESD.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server
unless all bays are populated with either a component or a blank.
For more information about product features, specifications, options, configurations, and compatibility,
see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs).
To install the component:
1.
Power down the server (on page 17).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Place the server on a sturdy, level surface.
4.
Remove the access panel (on page 17).
5.
If installed, remove the PCI air baffle (on page 20).
6.
Remove the system air baffle (on page 21).
7.
Disconnect all power supply cables from the system board, drive cages, and devices.
8.
Remove the existing power supply.
Hardware options installation
74
9.
Insert and install the RPS bracket into the bay.
CAUTION: To prevent damage to other components in the server, insert the RPS
enablement option into the bay carefully.
10.
Grab the power supply cables from the RPS backplane assembly and then insert the backplane into
the bay carefully.
11.
Connect the RPS backplane cables and then route the cables underneath the metal tabs:
o
4 LFF non-hot-plug configuration
— Optical drive power cable to optical drive
— 8-pin drive power cable to the non-hot-plug drive power connector
— 4-pin power cable to system board
— 6-pin power cable to GPU, if installed
— RPSU cable to system board
Hardware options installation
75
— 24-pin power cable to system board
o
4 LFF and 8 SFF hot-plug configuration
— Optical drive power cable to optical drive
— 8-pin drive power cable to the hot-plug drive backplanes
— 4-pin power cable to system board
— 6-pin power cable to GPU, if installed
— RPSU cable to system board
— 24-pin power cable to system board
4 LFF hot-plug configuration
Hardware options installation
76
8 SFF hot-plug configuration
12.
Install a hot-plug power input module in the power supply bay 1.
NOTE: When facing the rear of the server in an upright position, the upper level of power
supply bay is bay 1 and the lower level is bay 2.
13.
If you intend to enable power redundancy in the server, install a second power input module in the
power supply bay 2:
Hardware options installation
77
a. Remove the power supply blank from bay 2.
b. Install a second hot-plug power input module in the power supply bay 2.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server
unless all bays are populated with either a component or a blank.
14.
Install the system air baffle (on page 22).
15.
If removed, install the PCI air baffle ("Install the PCI air baffle" on page 20).
16.
Install the access panel (on page 18).
17.
Connect the power cords to the power supplies.
18.
Connect the power cords to the AC power source.
Hardware options installation
78
19.
Install the strain relief clip.
20.
Route and manage the power cords through strain relief clip.
21.
Power up the server.
HP Trusted Platform Module option
This server supports both TPM 1.2 and TPM 2.0. However, once the TPM version 1.2 is installed on the
system board, it can no longer be upgraded to TPM version 2.0.
For more information about product features, specifications, options, configurations, and compatibility,
see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs).
Use these instructions to install and enable a TPM on a supported server. This procedure includes three
sections:
1.
Installing the Trusted Platform Module board (on page 80).
2.
Retaining the recovery key/password (on page 81).
3.
Enabling the Trusted Platform Module (on page 82).
Hardware options installation
79
Enabling the TPM requires accessing BIOS/Platform Configuration (RBSU) in the UEFI System
Utilities ("HPE UEFI System Utilities" on page 101).
TPM installation requires the use of drive encryption technology, such as the Microsoft Windows
BitLocker Drive Encryption feature. For more information on BitLocker, see the Microsoft website
(http://www.microsoft.com).
CAUTION: Always observe the guidelines in this document. Failure to follow these
guidelines can cause hardware damage or halt data access.
When installing or replacing a TPM, observe the following guidelines:
•
Do not remove an installed TPM. Once installed, the TPM becomes a permanent part of the system
board.
•
When installing or replacing hardware, Hewlett Packard Enterprise service providers cannot enable
the TPM or the encryption technology. For security reasons, only the customer can enable these
features.
•
When returning a system board for service replacement, do not remove the TPM from the system
board. When requested, Hewlett Packard Enterprise Service provides a TPM with the spare system
board.
•
Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM
security rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should
consider the system compromised and take appropriate measures to ensure the integrity of the
system data.
•
When using BitLocker, always retain the recovery key/password. The recovery key/password is
required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity.
•
Hewlett Packard Enterprise is not liable for blocked data access caused by improper TPM use. For
operating instructions, see the encryption technology feature documentation provided by the
operating system.
Installing the Trusted Platform Module board
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
1.
Power down the server (on page 17).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Place the server on its side.
4.
Remove the access panel (on page 17).
5.
If installed, remove the PCI air baffle (on page 20).
6.
Remove the system air baffle (on page 21).
7.
If installed, remove the controller from slot 5.
CAUTION: Any attempt to remove an installed TPM from the system board breaks or
disfigures the TPM security rivet. Upon locating a broken or disfigured rivet on an installed
TPM, administrators should consider the system compromised and take appropriate measures
to ensure the integrity of the system data.
Hardware options installation
80
8.
Install the TPM board. Press down on the connector to seat the board ("System board components"
on page 10).
9.
Install the TPM security rivet by pressing the rivet firmly into the system board.
10.
Install the controller in slot 5.
11.
Install the system air baffle (on page 22).
12.
If removed, install the PCI air baffle ("Install the PCI air baffle" on page 20).
13.
Install the access panel (on page 18).
14.
Return the server to an upright position.
15.
Connect each power cord to the server.
16.
Connect each power cord to the power source.
17.
Power up the server.
Retaining the recovery key/password
The recovery key/password is generated during BitLocker setup, and can be saved and printed after
BitLocker is enabled. When using BitLocker, always retain the recovery key/password. The recovery
key/password is required to enter Recovery Mode after BitLocker detects a possible compromise of
system integrity.
Hardware options installation
81
To help ensure maximum security, observe the following guidelines when retaining the recovery
key/password:
•
Always store the recovery key/password in multiple locations.
•
Always store copies of the recovery key/password away from the server.
•
Do not save the recovery key/password on the encrypted hard drive.
Enabling the Trusted Platform Module
1.
During the server startup sequence, press the F9 key to access System Utilities.
2.
From the System Utilities screen, select System Configuration > BIOS/Platform Configuration
(RBSU) > Server Security.
3.
Select Trusted Platform Module Options and press the Enter key.
4.
Select Enabled to enable the TPM and BIOS secure startup. The TPM is fully functional in this
mode.
5.
Press the F10 key to save your selection.
6.
When prompted to save the change in System Utilities, press the Y key.
7.
Press the ESC key to exit System Utilities. Then, press the Enter key when prompted to reboot the
server.
The server then reboots a second time without user input. During this reboot, the TPM setting becomes
effective.
You can now enable TPM functionality in the OS, such as Microsoft Windows BitLocker or measured
boot.
CAUTION: When a TPM is installed and enabled on the server, data access is locked if you
fail to follow the proper procedures for updating the system or option firmware, replacing the
system board, replacing a hard drive, or modifying OS application TPM settings.
For more information on firmware updates and hardware procedures, see the HP Trusted Platform
Module Best Practices White Paper on the Hewlett Packard Enterprise Support Center website
(http://www.hpe.com/support/hpesc).
For more information on adjusting TPM usage in BitLocker, see the Microsoft website
(http://technet.microsoft.com/en-us/library/cc732774.aspx).
Hardware options installation
82
Cabling
Cabling overview
This section provides guidelines that help you make informed decisions about cabling the server and
hardware options to optimize performance.
For information on cabling peripheral components, refer to the white paper on high-density deployment at
the Hewlett Packard Enterprise website (http://www.hpe.com/info/servers).
CAUTION: When routing cables, always be sure that the cables are not in a position where
they can be pinched or crimped.
Storage cabling
4-bay LFF non-hot-plug drive cabling
•
Box 1
Item
Description
1
2
3
Power supply cable
Box 1 drive power cable
Mini-SAS cable
Cabling 83
4-bay LFF hot-plug drive cabling
•
Box 1 drive backplane connected to the system board
Item
Description
1
Drive power cable
2
•
Mini-SAS cable
Box 2 drive backplane connected the system board
Item
Description
1
Drive power cable
2
Mini-SAS cable
Cabling 84
•
Box 1 and box 2 drive backplanes connected to an H240 adapter
Item
Description
1
Box 2 drive power cable
2
3
4
•
Box 1 drive power cable
Mini-SAS cable to port 2 of the controller
Mini-SAS cable to port 1of the controller
Box 1 and box 2 drive backplanes connected to a P440 controller
Item
Description
1
Box 2 drive power cable
2
3
Box 1 drive power cable
Mini-SAS Y-cable to the controller
Cabling 85
•
Box 1 and box 2 drive backplane connected to a P840 controller
Item
Description
1
Box 2 drive power cable
2
3
Box 1 drive power cable
Mini-SAS Y-cable to port 1 of the controller
8-bay SFF hot-plug drive cabling
•
Box 1 drive backplane connected to the system board
Item
Description
1
Drive power cable
2
3
Mini-SAS port 1 connection
Mini-SAS port 2 connection
Cabling 86
•
Box 1 drive backplane connected to an H240 adapter
Item
Description
1
Drive power cable
2
3
•
Mini-SAS port 1 connection to port 1 controller
Mini-SAS port 2 connection to port 2 controller
Box 2 drive backplane connected to an H240 adapter
Item
Description
1
Drive power cable
2
3
Mini-SAS port 1 connection to port 1 controller
Mini-SAS port 2 connection to port 2 controller
Cabling 87
•
Box 1 drive backplane connected to a P440 controller
Item
Description
1
Drive power cable
2
Mini-SAS Y-cable to controller
•
Box 2 drive backplane connected to a P440 controller
Item
Description
1
Drive power cable
2
Mini-SAS Y-cable to controller
Cabling 88
•
Box 1 drive backplane connected to a P840 controller
Item
Description
1
2
Drive power cable
Mini-SAS Y-cable connection to port 1 controller
•
Box 2 drive backplane connected to a P840 controller
Item
Description
1
Drive power cable
2
Mini-SAS Y-cable connection to port 2 controller
Cabling 89
M.2 SSD cabling
Item
Description
1
M.2 SSD 2 SATA cable
2
M.2 SSD 1 SATA cable
FBWC module cabling
The FBWC solution is a separately purchased option. This server only supports FBWC module
installation when a Smart Array P-Series controller is installed.
Depending on the controller option installed, the actual storage controller connectors might look different
from what is shown in this section.
•
FBWC module on a P440 controller
Cabling 90
•
FBWC module on a P840 controller
Smart Storage Battery cabling
Cabling 91
Optical drive cabling
Item
Description
1
2
3
Power supply cable
Drive power cable
SATA cable
GPU cabling
Cabling 92
Fan cabling
•
Default system fan (92 x 32 mm)
•
Optional system upgrade fan (92 x 38 mm)
Cabling 93
•
PCI fan
Power supply cabling
HPE ATX 350 W power supply (non-hot-plug)
Item
Description
1
8-pin power supply cable to box 2 drive backplane and
optical drive
8-pin power supply cable to box 1 drive backplane
4-pin power cable to system board
24-pin power supply cable
2
3
4
Cabling 94
HPE ATX 550 W power supply (non-hot-plug)
Item
Description
1
8-pin power supply cable to box 2 drive backplane and optical
drive
6-pin power cable to GPU
8-pin power supply cable to box 1 drive backplane
4-pin power cable to system board
24-pin power cable to system board
2
3
4
5
HPE 750 W redundant power supply
Item
Description
1
8-pin power supply cable to box 2 drive backplane and optical
drive
8-pin power supply cable to box 1 drive backplane
2
Cabling 95
Item
Description
3
4
5
6
6-pin power cable to GPU
4-pin power cable to system board
RPS cable to system board
24-pin power cable to system board
Front I/O cabling
Front USB 3.0 cabling
Cabling 96
Software and configuration utilities
Server mode
The software and configuration utilities presented in this section operate in online mode, offline mode, or
in both modes.
Software or configuration utility
Server mode
HPE iLO (on page 97)
Online and Offline
Active Health System (on page 97)
Online and Offline
RESTful API support for iLO ("iLO RESTful API support" on page 98)
Online and Offline
Integrated Management Log (on page 99)
Online and Offline
HPE Insight Remote Support
Online
HPE Insight Online
Online
Intelligent Provisioning (on page 99)
HPE Insight Diagnostics (on page 99)
Erase Utility (on page 100)
Offline
Online and Offline
Offline
Scripting Toolkit for Windows and Linux (on page 100)
Online
Service Pack for ProLiant (on page 100)
Online and Offline
HP Smart Update Manager (on page 101)
HPE UEFI System Utilities (on page 101)
HPE Smart Storage Administrator (on page 104)
FWUPDATE utility (on page 106)
Online and Offline
Offline
Online and Offline
Offline
Product QuickSpecs
For more information about product features, specifications, options, configurations, and compatibility,
see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs).
HPE iLO
iLO is a remote server management processor embedded on the system boards of HPE ProLiant and
Synergy servers. iLO enables the monitoring and controlling of servers from remote locations. HPE iLO
management is a powerful tool that provides multiple ways to configure, update, monitor, and repair
servers remotely. iLO (Standard) comes preconfigured on HPE servers without an additional cost or
license.
Features that enhance server administrator productivity are licensed. For more information, see the iLO 4
documentation on the Hewlett Packard Enterprise website (http://www.hpe.com/info/ilo-docs).
Active Health System
The HPE Active Health System provides the following features:
•
Combined diagnostics tools/scanners
Software and configuration utilities
97
•
Always on, continuous monitoring for increased stability and shorter downtimes
•
Rich configuration history
•
Health and service alerts
•
Easy export and upload to Service and Support
The Active Health System monitors and records changes in the server hardware and system
configuration. The Active Health System assists in diagnosing problems and delivering rapid resolution if
server failures occur.
The Active Health System collects the following types of data:
•
Server model
•
Serial number
•
Processor model and speed
•
Storage capacity and speed
•
Memory capacity and speed
•
Firmware/BIOS
Active Health System does not collect information about Active Health System users' operations,
finances, customers, employees, partners, or data center, such as IP addresses, host names, user
names, and passwords. Active Health System does not parse or change operating system data from
third-party error event log activities, such as content created or passed through by the operating system.
The data that is collected is managed according to the Hewlett Packard Enterprise Data Privacy policy.
For more information see the Hewlett Packard Enterprise website (http://www.hpe.com/info/privacy).
The Active Health System, in conjunction with the system monitoring provided by Agentless Management
or SNMP Pass-thru, provides continuous monitoring of hardware and configuration changes, system
status, and service alerts for various server components.
The Agentless Management Service is available in the SPP, which can be downloaded from the Hewlett
Packard Enterprise website (http://www.hpe.com/servers/spp/download). The Active Health System
log can be downloaded manually from iLO 4 or HPE Intelligent Provisioning and sent to Hewlett Packard
Enterprise.
For more information, see the following documents:
•
iLO User Guide on the Hewlett Packard Enterprise website (http://www.hpe.com/info/ilo/docs)
•
Intelligent Provisioning User Guide on the Hewlett Packard Enterprise website
(http://www.hpe.com/info/intelligentprovisioning/docs)
iLO RESTful API support
HPE iLO 4 firmware version 2.00 and later includes the iLO RESTful API. The iLO RESTful API is a
management interface that server management tools can use to perform configuration, inventory, and
monitoring of the ProLiant server via iLO. The iLO RESTful API uses basic HTTPS operations (GET, PUT,
POST, DELETE, and PATCH) to submit or return JSON-formatted data with iLO web server.
HPE iLO 4 2.30 and later is Redfish 1.0-conformant while remaining backward compatible with the
existing iLO RESTful API.
HPE iLO 4 supports the iLO RESTful API with ProLiant Gen8 and later servers. For more information
about the iLO RESTful API, see the Hewlett Packard Enterprise website
(http://www.hpe.com/info/restfulinterface/docs).
Software and configuration utilities
98
Integrated Management Log
The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each
event with 1-minute granularity.
You can view recorded events in the IML in several ways, including the following:
•
From within HPE SIM
•
From within UEFI System Utilities ("HPE UEFI System Utilities" on page 101)
•
From within the Embedded UEFI shell (on page 103)
•
From within operating system-specific IML viewers:
o
For Windows: IML Viewer
o
For Linux: IML Viewer Application
•
From within the iLO web interface
•
From within Insight Diagnostics ("HPE Insight Diagnostics" on page 99)
Intelligent Provisioning
Intelligent Provisioning is a single-server deployment tool embedded in ProLiant Gen8 and later servers
that simplifies ProLiant server setup, providing a reliable and consistent way to deploy ProLiant server
configurations:
•
Intelligent Provisioning assists with the OS installation process by preparing the system for installing
"off-the-shelf" and Hewlett Packard Enterprise branded versions of operating system software and
integrating optimized ProLiant server support software.
•
Intelligent Provisioning provides maintenance-related tasks using the Perform Maintenance window.
•
Intelligent Provisioning provides installation help for Microsoft Windows, Red Hat and SUSE Linux,
and VMware operating systems. For specific OS support, see the Intelligent Provisioning Release
Notes on the Hewlett Packard Enterprise website
(http://www.hpe.com/info/intelligentprovisioning/docs).
For more information about Intelligent Provisioning software, see the Hewlett Packard Enterprise website
(http://www.hpe.com/servers/intelligentprovisioning). For Intelligent Provisioning recovery media
downloads, see the Resources tab on the Hewlett Packard Enterprise website
(http://www.hpe.com/servers/intelligentprovisioning). For consolidated drive and firmware update
packages, see the Smart Update: Server Firmware and Driver Updates page on the Hewlett Packard
Enterprise website (http://www.hpe.com/info/SmartUpdate).
HPE Insight Diagnostics
The Insight Diagnostics is a proactive server management tool, available in both offline and online
versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify
server installations, troubleshoot problems, and perform repair validation.
The Insight Diagnostics Offline Edition performs various in-depth system and component testing while the
OS is not running. To run this utility, boot the server using Intelligent Provisioning (on page 99).
The Insight Diagnostics Online Edition is a web-based application that captures system configuration and
other related data needed for effective server management. Available in Microsoft Windows and Linux
versions, the utility helps to ensure proper system operation.
For more information or to download the utility, see the Hewlett Packard Enterprise website
(http://www.hpe.com/info/InsightDiagnostics). The Insight Diagnostics Online Edition is also available
in the SPP ("Service Pack for ProLiant" on page 100).
Software and configuration utilities
99
HPE Insight Diagnostics survey functionality
HPE Insight Diagnostics (on page 99) provides survey functionality that gathers critical hardware and
software information on ProLiant servers.
This functionality supports operating systems that are supported by the server. For operating systems
supported by the server, see the Hewlett Packard Enterprise website
(http://www.hpe.com/info/supportos).
If a significant change occurs between data-gathering intervals, the survey function marks the previous
information and overwrites the survey data files to reflect the latest changes in the configuration.
Survey functionality is installed with every Intelligent Provisioning-assisted Insight Diagnostics
installation, or it can be installed through the SPP ("Service Pack for ProLiant" on page 100).
Erase Utility
CAUTION: Perform a backup before running the Erase Utility. The utility sets the system to
its original factory state, deletes the current hardware configuration information, including array
setup and disk partitioning, and erases all connected hard drives completely. Before using this
utility, see the instructions in the Intelligent Provisioning User Guide.
Use the Erase Utility to erase drives and Active Health System logs, and to reset RBSU settings. Run the
Erase Utility if you must erase the system for the following reasons:
•
You want to install a new operating system on a server with an existing operating system.
•
You encounter an error when completing the steps of a factory-installed operating system
installation.
To access the Erase Utility, click the Perform Maintenance icon from the Intelligent Provisioning home
screen, and then select Erase.
For more information about the Erase Utility, see the Intelligent Provisioning user guide on the Hewlett
Packard Enterprise website (http://www.hpe.com/info/intelligentprovisioning/docs).
Scripting Toolkit for Windows and Linux
The STK for Windows and Linux is a server deployment product that delivers an unattended automated
installation for high-volume server deployments. The STK is designed to support ProLiant servers. The
toolkit includes a modular set of utilities and important documentation that describes how to apply these
tools to build an automated server deployment process.
The STK provides a flexible way to create standard server configuration scripts. These scripts are used to
automate many of the manual steps in the server configuration process. This automated server
configuration process cuts time from each deployment, making it possible to scale rapid, high-volume
server deployments.
For more information or to download the STK, see the Hewlett Packard Enterprise website
(http://www.hpe.com/servers/proliant/stk).
Service Pack for ProLiant
The SPP is a comprehensive systems software (drivers and firmware) solution delivered as a single
package with major server releases. This solution uses HP SUM as the deployment tool and is tested on
all supported ProLiant servers including ProLiant Gen8 and later servers.
SPP can be used in an online mode on a Windows or Linux hosted operating system, or in an offline mode
where the server is booted to an operating system included on the ISO file so that the server can be
updated automatically with no user interaction or updated in interactive mode.
Software and configuration utilities
100
For more information or to download SPP, see one of the following pages on the Hewlett Packard
Enterprise website:
•
Service Pack for ProLiant download page (http://www.hpe.com/servers/spp/download)
•
Smart Update: Server Firmware and Driver Updates page
(http://www.hpe.com/info/SmartUpdate)
HP Smart Update Manager
HP SUM is a product used to install and update firmware, drivers, and systems software on ProLiant
servers. The HP SUM provides a GUI and a command-line scriptable interface for deployment of systems
software for single or one-to-many ProLiant servers and network-based targets, such as iLOs, OAs, and
VC Ethernet and Fibre Channel modules.
For more information about HP SUM, see the product page on the Hewlett Packard Enterprise website
(http://www.hpe.com/servers/hpsum).
To download HP SUM, see the Hewlett Packard Enterprise website
(http://www.hpe.com/servers/hpsum/download).
To access the HP Smart Update Manager User Guide, see the HP SUM Information Library
(http://www.hpe.com/info/hpsum/documentation).
HPE UEFI System Utilities
The UEFI System Utilities is embedded in the system ROM. The UEFI System Utilities enable you to
perform a wide range of configuration activities, including:
•
Configuring system devices and installed options
•
Enabling and disabling system features
•
Displaying system information
•
Selecting the primary boot controller
•
Configuring memory options
•
Selecting a language
•
Launching other pre-boot environments such as the Embedded UEFI Shell and Intelligent
Provisioning
For more information on the UEFI System Utilities, see the HPE UEFI System Utilities User Guide for HPE
ProLiant Gen9 Servers on the Hewlett Packard Enterprise website
(http://www.hpe.com/info/uefi/docs).
Scan the QR code located at the bottom of the screen to access mobile-ready online help for the UEFI
System Utilities and UEFI Shell. For on-screen help, press F1.
Using UEFI System Utilities
To use the UEFI System Utilities, use the following keys.
Action
Key
Access System Utilities
F9 during server POST
Navigate menus
Select items
Save selections
Up and Down arrows
Enter
F10
Software and configuration utilities
101
Action
Key
Access Help for a highlighted configuration
option*
F1
*Scan the QR code on the screen to access online help for the UEFI System Utilities and UEFI Shell.
Default configuration settings are applied to the server at one of the following times:
•
Upon the first system power-up
•
After defaults have been restored
Default configuration settings are sufficient for typical server operations; however, you can modify
configuration settings as needed. The system prompts you for access to the UEFI System Utilities each
time the system is powered up.
Flexible boot control
This feature enables you to do the following:
•
Add Boot Options
o
Browse all FAT16 and FAT32 file systems.
o
Select an X64 UEFI application with an .EFI extension to add as a new UEFI boot option, such as
an OS boot loader or other UEFI application.
The new boot option is appended to the boot order list. When you select a file, you are prompted
to enter the boot option description (which is then displayed in the Boot menu), as well as any
optional data to be passed to an .EFI application.
•
Boot to System Utilities
After pre-POST, the boot options screen appears. During this time, you can access the UEFI System
Utilities by pressing the F9 key.
•
Choose between supported modes: Legacy BIOS Boot Mode or UEFI Boot Mode
IMPORTANT: If the default boot mode settings are different than the user defined settings,
the system may not boot the OS installation if the defaults are restored. To avoid this issue, use
the User Defined Defaults feature in UEFI System Utilities to override the factory default
settings.
For more information, see the HPE UEFI System Utilities User Guide for HPE ProLiant Gen9 Servers on
the Hewlett Packard Enterprise website (http://www.hpe.com/info/uefi/docs).
Restoring and customizing configuration settings
You can reset all configuration settings to the factory default settings, or you can restore system default
configuration settings, which are used instead of the factory default settings.
You can also configure default settings as necessary, and then save the configuration as the custom
default configuration. When the system loads the default settings, it uses the custom default settings
instead of the factory defaults.
Secure Boot configuration
Secure Boot is integrated in the UEFI specification on which the Hewlett Packard Enterprise
implementation of UEFI is based. Secure Boot is completely implemented in the BIOS and does not
require special hardware. It ensures that each component launched during the boot process is digitally
signed and that the signature is validated against a set of trusted certificates embedded in the UEFI BIOS.
Secure Boot validates the software identity of the following components in the boot process:
•
UEFI drivers loaded from PCIe cards
Software and configuration utilities
102
•
UEFI drivers loaded from mass storage devices
•
Pre-boot UEFI shell applications
•
OS UEFI boot loaders
Once enabled, only firmware components and operating systems with boot loaders that have an
appropriate digital signature can execute during the boot process. Only operating systems that support
Secure Boot and have an EFI boot loader signed with one of the authorized keys can boot when Secure
Boot is enabled. For more information about supported operating systems, see the HPE UEFI System
Utilities and Shell Release Notes for HPE ProLiant Gen9 Servers on the Hewlett Packard Enterprise
website (http://www.hpe.com/info/uefi/docs).
A physically present user can customize the certificates embedded in the UEFI BIOS by adding/removing
their own certificates.
When Secure Boot is enabled, the System Maintenance Switch does not restore all manufacturing
defaults when set to the ON position. For security reasons, the following are not restored to defaults when
the System Maintenance Switch is in the ON position:
•
Secure Boot is not disabled and remains enabled.
•
The Boot Mode remains in UEFI Boot Mode even if the default boot mode is Legacy Boot Mode.
•
The Secure Boot Database is not restored to its default state.
•
iSCSI Software Initiator configuration settings are not restored to defaults.
Embedded UEFI shell
The system BIOS in all ProLiant Gen9 servers includes an Embedded UEFI Shell in the ROM. The UEFI
Shell environment provides an API, a command line prompt, and a set of CLIs that allow scripting, file
manipulation, and system information. These features enhance the capabilities of the UEFI System
Utilities.
For more information, see the following documents:
•
HPE UEFI Shell User Guide for HPE ProLiant Gen9 Servers on the Hewlett Packard Enterprise
website (http://www.hpe.com/info/uefi/docs)
•
UEFI Shell Specification on the UEFI website (http://www.uefi.org/specifications)
Embedded Diagnostics option
The system BIOS in all ProLiant Gen9 servers includes an Embedded Diagnostics option in the ROM.
The Embedded Diagnostics option can run comprehensive diagnostics of the server hardware, including
processors, memory, drives, and other server components.
For more information on the Embedded Diagnostics option, see the HPE UEFI System Utilities User
Guide for HPE ProLiant Gen9 Servers on the Hewlett Packard Enterprise website
(http://www.hpe.com/info/uefi/docs).
iLO RESTful API support for UEFI
The ProLiant Gen9 servers include support for a UEFI compliant System BIOS, along with UEFI System
Utilities and Embedded UEFI Shell pre-boot environments. ProLiant Gen9 servers also support
configuring the UEFI BIOS settings using the ILO RESTful API, a management interface that server
management tools can use to perform configuration, inventory, and monitoring of a ProLiant server. The
ILO RESTful API uses basic HTTPS operations (GET, PUT, POST, DELETE, and PATCH) to submit or
return JSON-formatted data with iLO web server.
For more information about the ILO RESTful API and the RESTful Interface Tool, see the Hewlett Packard
Enterprise website (http://www.hpe.com/info/restfulinterface/docs).
Software and configuration utilities
103
Re-entering the server serial number and product ID
After you replace the system board, you must re-enter the server serial number and the product ID.
1.
During the server startup sequence, press the F9 key to access UEFI System Utilities.
2.
Select the System Configuration > BIOS/Platform Configuration (RBSU) > Advanced Options
> Advanced System ROM Options > Serial Number, and then press the Enter key.
3.
Enter the serial number and press the Enter key. The following message appears:
The serial number should only be modified by qualified service personnel.
This value should always match the serial number located on the chassis.
4.
Press the Enter key to clear the warning.
5.
Enter the serial number and press the Enter key.
6.
Select Product ID. The following warning appears:
Warning: The Product ID should ONLY be modified by qualified service
personnel. This value should always match the Product ID located on the
chassis.
7.
Enter the product ID and press the Enter key.
8.
Press the F10 key to confirm exiting System Utilities. The server automatically reboots.
Utilities and features
HPE Smart Storage Administrator
The HPE SSA is a configuration and management tool for HPE Smart Array controllers. Starting with HPE
ProLiant Gen8 servers, HPE SSA replaces ACU with an enhanced GUI and additional configuration
features.
The HPE SSA exists in three interface formats: the HPE SSA GUI, the HPE SSA CLI, and HPE SSA
Scripting. Although all formats provide support for configuration tasks, some of the advanced tasks are
available in only one format.
Some HPE SSA features include the following:
•
Supports online array capacity expansion, logical drive extension, assignment of online spares, and
RAID or stripe size migration
•
Provides diagnostic and SmartSSD Wear Gauge functionality on the Diagnostics tab
•
For supported controllers, provides access to additional features.
For more information about HPE SSA, see the Hewlett Packard Enterprise website
(http://www.hpe.com/servers/ssa).
Automatic Server Recovery
ASR is a feature that causes the system to restart when a catastrophic operating system error occurs,
such as a blue screen, ABEND, or panic. A system fail-safe timer, the ASR timer, starts when the System
Management driver, also known as the Health Driver, is loaded. When the operating system is functioning
properly, the system periodically resets the timer. However, when the operating system fails, the timer
expires and restarts the server.
ASR increases server availability by restarting the server within a specified time after a system hang. You
can disable ASR from the System Management Homepage or through UEFI System Utilities.
Software and configuration utilities
104
USB support
Hewlett Packard Enterprise provides both standard USB 2.0 support and legacy USB 2.0 support.
Standard support is provided by the OS through the appropriate USB device drivers. Before the OS loads,
Hewlett Packard Enterprise provides support for USB devices through legacy USB support, which is
enabled by default in the system ROM.
Legacy USB support provides USB functionality in environments where USB support is not available
normally. Specifically, Hewlett Packard Enterprise provides legacy USB functionality for the following:
•
POST (system boot)
•
UEFI System Utilities
•
Pre-boot UEFI shell
•
DOS
•
Operating environments which do not provide native USB support
External USB functionality
Hewlett Packard Enterprise provides external USB support to enable local connection of USB devices for
server administration, configuration, and diagnostic procedures.
For additional security, external USB functionality can be disabled through USB options in UEFI System
Utilities.
Redundant ROM support
The server enables you to upgrade or configure the ROM safely with redundant ROM support. The server
has a single ROM that acts as two separate ROM images. In the standard implementation, one side of the
ROM contains the current ROM program version, while the other side of the ROM contains a backup
version.
NOTE: The server ships with the same version programmed on each side of the ROM.
Safety and security benefits
When you flash the system ROM, the flashing mechanism writes over the backup ROM and saves the
current ROM as a backup, enabling you to switch easily to the alternate ROM version if the new ROM
becomes corrupted for any reason. This feature protects the existing ROM version, even if you
experience a power failure while flashing the ROM.
Keeping the system current
Access to Hewlett Packard Enterprise Support Materials
Access to some updates for ProLiant Servers may require product entitlement when accessed through
the Hewlett Packard Enterprise Support Center support portal. Hewlett Packard Enterprise recommends
that you have an HP Passport set up with relevant entitlements. For more information, see the Hewlett
Packard Enterprise website (http://www.hpe.com/support/AccessToSupportMaterials).
Updating firmware or System ROM
Multiple methods exist to update the firmware or System ROM:
Software and configuration utilities
105
•
Service Pack for ProLiant (on page 100)
•
FWUPDATE utility (on page 106)
•
FWUpdate command from within the Embedded UEFI shell (on page 106)
•
Firmware Update application in UEFI System Utilities ("Firmware Update application in the UEFI
System Utilities" on page 107)
•
Online Flash components (on page 107)
Product entitlement is required to perform updates. For more information, see "Accessing updates (on
page 118)."
FWUPDATE utility
The FWUPDATE utility enables you to upgrade the system firmware (BIOS).
To use the utility to upgrade the firmware:
1.
Download the FWUPDATE flash component from the Hewlett Packard Enterprise Support Center
website (http://www.hpe.com/support/hpesc).
2.
Save the FWUPDATE flash components to a USB key.
3.
Set the boot order so the USB key will boot first using one of the following options:
o
Configure the boot order so the USB key is the first bootable device.
o
Press F11 (Boot Menu) when prompted during system boot to access the One-Time Boot
Menu. This menu allows you to select the boot device for a specific boot and does not modify the
boot order configuration settings.
4.
Insert the USB key into an available USB port.
5.
Boot the system.
The FWUPDATE utility checks the system and provides a choice (if more than one exists) of
available firmware revisions.
To download the flash components, see the Hewlett Packard Enterprise Support Center website
(http://www.hpe.com/support/hpesc).
For more information about the One-Time Boot Menu, see the HPE UEFI System Utilities User Guide for
HPE ProLiant Gen9 Servers on the Hewlett Packard Enterprise website
(http://www.hpe.com/info/uefi/docs).
FWUpdate command from within the Embedded UEFI Shell
For systems configured in either boot mode, update the firmware:
1.
Access the System ROM Flash Binary component for your server from the Hewlett Packard
Enterprise Support Center website (http://www.hpe.com/support/hpesc). When searching for the
component, always select OS Independent to locate the binary file.
2.
Copy the binary file to a USB media or iLO virtual media.
3.
Attach the media to the server.
4.
Boot to Embedded Shell.
5.
To obtain the assigned file system volume for the USB key, enter Map –r . For more information
about accessing a file system from the shell, see the HPE UEFI Shell User Guide for HPE ProLiant
Gen9 Servers on the Hewlett Packard Enterprise website (http://www.hpe.com/info/uefi/docs).
6.
Change to the file system that contains the System ROM Flash Binary component for your server.
Enter one of the fsx file systems available, such as fs0 or fs1, and press Enter.
7.
Use the cd command to change from the current directory to the directory that contains the binary
file.
Software and configuration utilities
106
8.
Enter fwupdate –d BIOS -f <filename> to flash the system ROM.
For help on the FWUPDATE command, enter the command:
help fwupdate -b
9.
Reboot the server. A reboot is required after the firmware update for the updates to take effect and
for hardware stability to be maintained.
For more information about the commands used in this procedure, see the HPE UEFI Shell User Guide
for HPE ProLiant Gen9 Servers on the Hewlett Packard Enterprise website
(http://www.hpe.com/info/uefi/docs).
Firmware Update application in the UEFI System Utilities
For systems configured in either boot mode, update the firmware:
1.
Access the System ROM Flash Binary component for your server from the Hewlett Packard
Enterprise Support Center website (http://www.hpe.com/support/hpesc). When searching for the
component, always select OS Independent to find the component.
2.
Copy the binary file to a USB media or iLO virtual media.
3.
Attach the media to the server.
4.
During POST, press F9 to enter System Utilities.
5.
Select Embedded Applications → Firmware Update → System ROM → Select Firmware File.
6.
Select the device containing the flash file.
7.
Select the flash file. This step may take a few moments to complete.
8.
Select Start firmware update and allow the process to complete.
9.
Reboot the server. A reboot is required after the firmware update for the updates to take effect and
for hardware stability to be maintained.
Online Flash components
This component provides updated system firmware that can be installed directly on supported operating
systems. Additionally, when used in conjunction with the HP SUM ("HP Smart Update Manager" on page
101), this Smart Component allows the user to update firmware on remote servers from a central location.
This remote deployment capability eliminates the need for the user to be physically present at the server
to perform a firmware update.
Drivers
IMPORTANT: Always perform a backup before installing or updating device drivers.
The server includes new hardware that may not have driver support on all OS installation media.
If you are installing an Intelligent Provisioning-supported OS, use Intelligent Provisioning (on page 99)
and its Configure and Install feature to install the OS and latest supported drivers.
If you do not use Intelligent Provisioning to install an OS, drivers for some of the new hardware are
required. These drivers, as well as other option drivers, ROM images, and value-add software can be
downloaded as part of an SPP.
If you are installing drivers from SPP, be sure that you are using the latest SPP version that your server
supports. To verify that your server is using the latest supported version and for more information about
SPP, see the Hewlett Packard Enterprise website (http://www.hpe.com/servers/spp/download).
To locate the drivers for a particular server, go to the Hewlett Packard Enterprise Support Center website
(http://www.hpe.com/support/hpesc). Under Select your HPE product, enter the product name or
number and click Go.
Software and configuration utilities
107
Software and firmware
Software and firmware should be updated before using the server for the first time, unless any installed
software or components require an older version.
For system software and firmware updates, use one of the following sources:
•
Download the SPP ("Service Pack for ProLiant" on page 100) from the Hewlett Packard Enterprise
website (http://www.hpe.com/servers/spp/download).
•
Download individual drivers, firmware, or other systems software components from the server
product page in the Hewlett Packard Enterprise Support Center website
(http://www.hpe.com/support/hpesc).
Operating System Version Support
For information about specific versions of a supported operating system, refer to the operating system
support matrix (http://www.hpe.com/info/ossupport).
Version control
The VCRM and VCA are web-enabled Insight Management Agents tools that SIM uses to schedule
software update tasks to the entire enterprise.
•
VCRM manages the repository for SPP. Administrators can view the SPP contents or configure
VCRM to automatically update the repository with internet downloads of the latest software and
firmware from Hewlett Packard Enterprise.
•
VCA compares installed software versions on the node with updates available in the VCRM
managed repository. Administrators configure VCA to point to a repository managed by VCRM.
For more information about version control tools, see the Systems Insight Manager User Guide, the
Version Control Agent User Guide, and the Version Control Repository Manager User Guide on the
Hewlett Packard Enterprise website (http://www.hpe.com/info/enterprise/docs).
1.
Select HP Insight Management from the available options in Products and Solutions.
2.
Select HP Version Control from the available options in Insight Management.
3.
Download the latest document.
Operating systems and virtualization software support for
ProLiant servers
For information about specific versions of a supported operating system, see the Hewlett Packard
Enterprise website (http://www.hpe.com/info/ossupport).
HPE Technology Service Portfolio
Connect to Hewlett Packard Enterprise for assistance on the journey to the new style of IT. The Hewlett
Packard Enterprise Technology Services delivers confidence and reduces risk to help you realize agility
and stability in your IT infrastructure.
Utilize our consulting expertise in the areas of private or hybrid cloud computing, big data and mobility
requirements, improving data center infrastructure and better use of today’s server, storage and
networking technology. For more information, see the Hewlett Packard Enterprise website
(http://www.hpe.com/services/consulting).
Our support portfolio covers services for server, storage and networking hardware and software plus the
leading industry standard operating systems. Let us work proactively with you to prevent problems. Our
Software and configuration utilities
108
flexible choices of hardware and software support coverage windows and response times help resolve
problems faster, reduce unplanned outages and free your staff for more important tasks. For more
information, see the Hewlett Packard Enterprise website (http://www.hpe.com/services/support).
Tap into our knowledge, expertise, innovation and world-class services to achieve better results. Access
and apply technology in new ways to optimize your operations and you’ll be positioned for success.
Change control and proactive notification
Hewlett Packard Enterprise offers Change Control and Proactive Notification to notify customers 30 to
60 days in advance of upcoming hardware and software changes on Hewlett Packard Enterprise
commercial products.
For more information, see the Hewlett Packard Enterprise website (http://www.hpe.com/info/pcn).
Software and configuration utilities
109
Troubleshooting
Troubleshooting resources
The HPE ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting provides procedures for
resolving common problems and comprehensive courses of action for fault isolation and identification,
issue resolution, and software maintenance on ProLiant servers and server blades. To view the guide,
select a language:
•
English (http://www.hpe.com/support/Gen9_TSG_en)
•
French (http://www.hpe.com/support/Gen9_TSG_fr)
•
Spanish (http://www.hpe.com/support/Gen9_TSG_es)
•
German (http://www.hpe.com/support/Gen9_TSG_de)
•
Japanese (http://www.hpe.com/support/Gen9_TSG_ja)
•
Simplified Chinese (http://www.hpe.com/support/Gen9_TSG_zh_cn)
The HPE ProLiant Gen9 Troubleshooting Guide, Volume II: Error Messages provides a list of error
messages and information to assist with interpreting and resolving error messages on ProLiant servers
and server blades. To view the guide, select a language:
•
English (http://www.hpe.com/support/Gen9_EMG_en)
•
French (http://www.hpe.com/support/Gen9_EMG_fr)
•
Spanish (http://www.hpe.com/support/Gen9_EMG_es)
•
German (http://www.hpe.com/support/Gen9_EMG_de)
•
Japanese (http://www.hpe.com/support/Gen9_EMG_ja)
•
Simplified Chinese (http://www.hpe.com/support/Gen9_EMG_zh_cn)
Troubleshooting 110
System battery replacement
If the server no longer automatically displays the correct date and time, then replace the battery that
provides power to the real-time clock. Under normal use, battery life is 5 to 10 years.
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium
pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
• Replace only with the spare designated for this product.
To remove the component:
1.
Power down the server (on page 17).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Place the server on its side.
4.
Remove the access panel (on page 17).
5.
If installed, remove the PCI air baffle (on page 20).
6.
Remove the system air baffle (on page 21).
7.
If installed, remove the Smart Storage Battery.
8.
Locate the battery on the system board ("System board components" on page 10).
9.
Remove the battery.
IMPORTANT: Replacing the system board battery resets the system ROM to its default
configuration. After replacing the battery, reconfigure the system through RBSU.
To replace the component, reverse the removal procedure.
System battery replacement
111
For more information about battery replacement or proper disposal, contact an authorized reseller or an
authorized service provider.
System battery replacement
112
Warranty and regulatory information
Warranty information
HPE ProLiant and x86 Servers and Options
(http://www.hpe.com/support/ProLiantServers-Warranties)
HPE Enterprise Servers (http://www.hpe.com/support/EnterpriseServers-Warranties)
HPE Storage Products (http://www.hpe.com/support/Storage-Warranties)
HPE Networking Products (http://www.hpe.com/support/Networking-Warranties)
Regulatory information
Safety and regulatory compliance
For important safety, environmental, and regulatory information, see Safety and Compliance Information
for Server, Storage, Power, Networking, and Rack Products, available at the Hewlett Packard Enterprise
website (http://www.hpe.com/support/Safety-Compliance-EnterpriseProducts).
Belarus Kazakhstan Russia marking
Manufacturer and Local Representative Information
Manufacturer information:
Hewlett Packard Enterprise Company, 3000 Hanover Street, Palo Alto, CA 94304 U.S.
Local representative information Russian:
•
Russia:
•
Belarus:
•
Kazakhstan:
Warranty and regulatory information
113
Local representative information Kazakh:
•
Russia:
•
Belarus:
•
Kazakhstan:
Manufacturing date:
The manufacturing date is defined by the serial number.
CCSYWWZZZZ (serial number format for this product)
Valid date formats include:
•
YWW, where Y indicates the year counting from within each new decade, with 2000 as the starting
point; for example, 238: 2 for 2002 and 38 for the week of September 9. In addition, 2010 is indicated
by 0, 2011 by 1, 2012 by 2, 2013 by 3, and so forth.
•
YYWW, where YY indicates the year, using a base year of 2000; for example, 0238: 02 for 2002 and
38 for the week of September 9.
Turkey RoHS material content declaration
Ukraine RoHS material content declaration
Warranty and regulatory information
114
Electrostatic discharge
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting up the
system or handling parts. A discharge of static electricity from a finger or other conductor may damage
system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of
the device.
To prevent electrostatic damage:
•
Avoid hand contact by transporting and storing products in static-safe containers.
•
Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
•
Place parts on a grounded surface before removing them from their containers.
•
Avoid touching pins, leads, or circuitry.
•
Always be properly grounded when touching a static-sensitive component or assembly.
Grounding methods to prevent electrostatic
discharge
Several methods are used for grounding. Use one or more of the following methods when handling or
installing electrostatic-sensitive parts:
•
Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist
straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords.
To provide proper ground, wear the strap snug against the skin.
•
Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet
when standing on conductive floors or dissipating floor mats.
•
Use conductive field service tools.
•
Use a portable field service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, have an authorized reseller
install the part.
For more information on static electricity or assistance with product installation, contact an authorized
reseller.
Electrostatic discharge 115
Specifications
Environmental specifications
Specification
Value
Temperature range*
—
Operating
10°C to 35°C (50°F to 95°F)
Nonoperating
-30°C to 60°C (-22°F to 140°F)
Relative humidity
(noncondensing)
—
Operating
Minimum to be the higher (more moisture) of
-12°C (10.4°F) dew point or 8% relative
humidity
Maximum to be 24°C (75.2°F) dew point or
90% relative humidity
Nonoperating
5% to 95%
38.7°C (101.7°F), maximum wet bulb
temperature
* All temperature ratings shown are for sea level. An altitude derating of 1.0°C per 304.8 m (1.8°F per
1000 ft) to 3048 m (10,000 ft) is applicable. No direct sunlight allowed. Maximum rate of change is 20°C
per hour (36°F per hour). The upper limit and rate of change might be limited by the type and number of
options installed.
For certain approved hardware configurations, the supported system inlet temperature range is extended:
•
5°C to 10°C (41°F to 50°F) and 35°C to 40°C (95°F to 104°F) at sea level with an altitude derating of
1.0°C per every 175 m (1.8°F per every 574 ft) above 900 m (2953 ft) to a maximum of 3048 m
(10,000 ft).
•
40°C to 45°C (104°F to 113°F) at sea level with an altitude derating of 1.0°C per every 125 m (1.8°F
per every 410 ft) above 900 m (2953 ft) to a maximum of 3048 m (10,000 ft).
The approved hardware configurations for this system are listed on the Hewlett Packard Enterprise
website (http://www.hpe.com/servers/ASHRAE).
Server specifications
Specification
Value
Dimensions (with feet/bezel)
Height
Depth
Width
Weight (approximate)
Maximum (all drives, power supplies,
and processors installed)
Minimum (one drive, power supply,
and processor installed)
—
44.00 cm (17.32 in)
48.05 cm (18.92 in)
19.50 cm (7.68 in)
—
24.9 kg (55.00 lbs)
12.5 kg (27.56 lbs)
Specifications
116
Power supply specifications
Depending on the installed options and/or the regional location where the server was purchased, the
server is configured with one of the following power supplies:
•
ATX 350 W Power Supply (non-hot-plug) (776442-B21)
•
ATX 550 W Power Supply (non-hot-plug) (776444-B21)
•
750 W Common Slot Gold Hot Plug Power Supply (512327-B21)
This is supported when the two-bay HPE RPS Enablement option (PN 784582-B21) is installed.
These are Entry Level Power Supply products for ProLiant servers. For more information about the power
supply features, specifications, and compatibility, see the Hewlett Packard Enterprise website
(http://www.hpe.com/servers/powersupplies).
CAUTION: Check the system and power supply input ratings before powering up the server.
Hot-plug power supply calculations
For hot-plug power supply specifications and calculators to determine electrical and heat loading for the
server, see the Hewlett Packard Enterprise Power Advisor website
(http://www.hpe.com/info/poweradvisor/online).
Specifications
117
Support and other resources
Accessing Hewlett Packard Enterprise Support
•
For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website
(http://www.hpe.com/assistance).
•
To access documentation and support services, go to the Hewlett Packard Enterprise Support
Center website (http://www.hpe.com/support/hpesc).
Information to collect
•
Technical support registration number (if applicable)
•
Product name, model or version, and serial number
•
Operating system name and version
•
Firmware version
•
Error messages
•
Product-specific reports and logs
•
Add-on products or components
•
Third-party products or components
Accessing updates
•
Some software products provide a mechanism for accessing software updates through the product
interface. Review your product documentation to identify the recommended software update
method.
•
To download product updates, go to either of the following:
•
o
Hewlett Packard Enterprise Support Center Get connected with updates page
(http://www.hpe.com/support/e-updates)
o
Software Depot website (http://www.hpe.com/support/softwaredepot)
To view and update your entitlements, and to link your contracts and warranties with your profile, go
to the Hewlett Packard Enterprise Support Center More Information on Access to Support
Materials page (http://www.hpe.com/support/AccessToSupportMaterials).
IMPORTANT: Access to some updates might require product entitlement when accessed
through the Hewlett Packard Enterprise Support Center. You must have an HP Passport set up
with relevant entitlements.
Websites
•
Hewlett Packard Enterprise Information Library (http://www.hpe.com/info/enterprise/docs)
•
Hewlett Packard Enterprise Support Center (http://www.hpe.com/support/hpesc)
•
Contact Hewlett Packard Enterprise Worldwide (http://www.hpe.com/assistance)
Support and other resources
118
•
Subscription Service/Support Alerts (http://www.hpe.com/support/e-updates)
•
Software Depot (http://www.hpe.com/support/softwaredepot)
•
Customer Self Repair (http://www.hpe.com/support/selfrepair)
•
Insight Remote Support (http://www.hpe.com/info/insightremotesupport/docs)
•
Serviceguard Solutions for HP-UX (http://www.hpe.com/info/hpux-serviceguard-docs)
•
Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix
(http://www.hpe.com/storage/spock)
•
Storage white papers and analyst reports (http://www.hpe.com/storage/whitepapers)
Customer Self Repair
Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to
minimize repair time and allow for greater flexibility in performing defective parts replacement. If during
the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or
service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard
Enterprise will ship that part directly to you for replacement. There are two categories of CSR parts:
•
Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
•
Optional—Parts for which customer self repair is optional. These parts are also designed for
customer self repair. If, however, you require that Hewlett Packard Enterprise replace them for you,
there may or may not be additional charges, depending on the type of warranty service designated
for your product.
NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to
satisfy the customer warranty, Hewlett Packard Enterprise requires that an authorized service provider
replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the Hewlett Packard Enterprise Support Center and a
technician will help you over the telephone. Hewlett Packard Enterprise specifies in the materials shipped
with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise. In
cases where it is required to return the defective part to Hewlett Packard Enterprise, you must ship the
defective part back to Hewlett Packard Enterprise within a defined period of time, normally five (5)
business days. The defective part must be returned with the associated documentation in the provided
shipping material. Failure to return the defective part may result in Hewlett Packard Enterprise billing you
for the replacement. With a customer self repair, Hewlett Packard Enterprise will pay all shipping and part
return costs and determine the courier/carrier to be used.
For more information about the Hewlett Packard Enterprise CSR program, contact your local service
provider. For the North American program, go to the Hewlett Packard Enterprise CSR website
(http://www.hpe.com/support/selfrepair).
Réparation par le client (CSR)
Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair
= réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces
défectueuses. Si pendant la période de diagnostic, Hewlett Packard Enterprise (ou ses partenaires ou
mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce CSR, Hewlett
Packard Enterprise vous l'envoie directement. Il existe deux catégories de pièces CSR :
Support and other resources
119
•
Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à
Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
•
Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont
également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous
demandez à Hewlett Packard Enterprise de remplacer ces pièces, l'intervention peut ou non vous
être facturée, selon le type de garantie applicable à votre produit.
REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au
client d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard
Enterprise exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont
identifiées par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre
situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le
jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour toute assistance, appelez le Centre
d’assistance Hewlett Packard Enterprise pour qu’un technicien vous aide au téléphone. Dans les
documents envoyés avec la pièce de rechange CSR, Hewlett Packard Enterprise précise s'il est
nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué,
généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans
l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve
le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, Hewlett Packard
Enterprise supporte l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou
le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre
Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le
site Web Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair).
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono
essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica Hewlett
Packard Enterprise (o un centro di servizi o di assistenza Hewlett Packard Enterprise) identifica il guasto
come riparabile mediante un ricambio CSR, Hewlett Packard Enterprise lo spedirà direttamente al cliente
per la sostituzione. Vi sono due categorie di parti CSR:
•
Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida
la riparazione ad Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di
manodopera per il servizio.
•
Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di
componenti progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett
Packard Enterprise, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia
previsto per il prodotto.
NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte
del cliente. Per rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano
sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo
illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un
supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di
un addetto del centro di supporto tecnico Hewlett Packard Enterprise. Nel materiale fornito con una parte
di ricambio CSR, Hewlett Packard Enterprise specifica se il cliente deve restituire dei component. Qualora
sia richiesta la resa ad Hewlett Packard Enterprise del componente difettoso, lo si deve spedire ad
Hewlett Packard Enterprise entro un determinato periodo di tempo, generalmente cinque (5) giorni
lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di
Support and other resources
120
spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio
da parte di Hewlett Packard Enterprise. Nel caso di riparazione da parte del cliente, Hewlett Packard
Enterprise sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di
assistenza di zona. Per il programma in Nord America fare riferimento al sito Web
(http://www.hpe.com/support/selfrepair).
Customer Self Repair
Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um
Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen.
Wenn Hewlett Packard Enterprise (oder ein Hewlett Packard Enterprise Servicepartner) bei der Diagnose
feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen Hewlett
Packard Enterprise dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien
unterteilt:
•
Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie
den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die
Anfahrt- und Arbeitskosten für diesen Service berechnet.
•
Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für
Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard
Enterprise vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt
vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um
den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise
Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“
gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag
geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden
gegen einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das Hewlett Packard Enterprise
Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien von
Hewlett Packard Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob
das defekte Teil an Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist,
das defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines
vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss
mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang
enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann Hewlett Packard Enterprise Ihnen
das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt Hewlett Packard Enterprise
für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten
Sie von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie
auf der Hewlett Packard Enterprise Website unter (http://www.hpe.com/support/selfrepair).
Reparaciones del propio cliente
Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede
reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor
flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de
diagnóstico, Hewlett Packard Enterprise (o los proveedores o socios de servicio de Hewlett Packard
Enterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR,
Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución.
Los componentes CSR se clasifican en dos categorías:
Support and other resources
121
•
Obligatorio—componentes cuya reparación por parte del usuario es obligatoria. Si solicita a
Hewlett Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse
cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.
•
Opcional—componentes cuya reparación por parte del usuario es opcional. Estos componentes
también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa
que Hewlett Packard Enterprise realice su sustitución, puede o no conllevar costes adicionales,
dependiendo del tipo de servicio de garantía correspondiente al producto.
NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser
reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone
como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes.
Dichos componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a
su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en
el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al
Centro de asistencia técnica de Hewlett Packard Enterprise y recibirá ayuda telefónica por parte de un
técnico. Con el envío de materiales para la sustitución de componentes CSR, Hewlett Packard Enterprise
especificará si los componentes defectuosos deberán devolverse a Hewlett Packard Enterprise. En
aquellos casos en los que sea necesario devolver algún componente a Hewlett Packard Enterprise,
deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los
componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje
de envío. Si no enviara el componente defectuoso requerido, Hewlett Packard Enterprise podrá cobrarle
por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, Hewlett Packard
Enterprise se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la
empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett
Packard Enterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el
programa para Norteamérica, visite la página web de Hewlett Packard Enterprise CSR
(http://www.hpe.com/support/selfrepair).
Customer Self Repair
Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor
de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte
onderdelen groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als
Hewlett Packard Enterprise (of een Hewlett Packard Enterprise Service Partner) bij de diagnose vaststelt
dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt Hewlett Packard Enterprise
dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
•
Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard
Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en
arbeidsloon in rekening gebracht.
•
Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter Hewlett Packard Enterprise verzoekt deze
onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht,
afhankelijk van het type garantieservice voor het product.
OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door
de klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service
Partner worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus
aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie is gewenst, belt u het Hewlett
Packard Enterprise Support Center om via de telefoon ondersteuning van een technicus te ontvangen.
Support and other resources
122
Hewlett Packard Enterprise vermeldt in de documentatie bij het vervangende CSR-onderdeel of het
defecte onderdeel aan Hewlett Packard Enterprise moet worden geretourneerd. Als het defecte
onderdeel aan Hewlett Packard Enterprise moet worden teruggezonden, moet u het defecte onderdeel
binnen een bepaalde periode, gewoonlijk vijf (5) werkdagen, retourneren aan Hewlett Packard Enterprise.
Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het
meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan Hewlett Packard
Enterprise u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant
betaalt Hewlett Packard Enterprise alle verzendkosten voor het vervangende en geretourneerde
onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/transportonderneming hiervoor wordt
gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair
programma van Hewlett Packard Enterprise. Informatie over Service Partners vindt u op de Hewlett
Packard Enterprise website (http://www.hpe.com/support/selfrepair).
Reparo feito pelo cliente
Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo
cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de
peças com defeito. Se, durante o período de diagnóstico, a Hewlett Packard Enterprise (ou
fornecedores/parceiros da Hewlett Packard Enterprise) concluir que o reparo pode ser efetuado pelo uso
de uma peça CSR, a Hewlett Packard Enterprise enviará a peça diretamente ao cliente. Há duas
categorias de peças CSR:
•
Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do
serviço.
•
Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas
para o reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as
substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de
garantia destinado ao produto.
OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito
pelo cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico
autorizado substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de
peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o
pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode
ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte
técnico da Hewlett Packard Enterprise para que um técnico o ajude por telefone. A Hewlett Packard
Enterprise especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve
ser devolvida à Hewlett Packard Enterprise. Nos casos em que isso for necessário, é preciso enviar a
peça com defeito à Hewlett Packard Enterprise, você deverá enviar a peça com defeito de volta para a
Hewlett Packard Enterprise dentro do período de tempo definido, normalmente em 5 (cinco) dias úteis. A
peça com defeito deve ser enviada com a documentação correspondente no material de transporte
fornecido. Caso não o faça, a Hewlett Packard Enterprise poderá cobrar a reposição. Para as peças de
reparo feito pelo cliente, a Hewlett Packard Enterprise paga todas as despesas de transporte e de
devolução da peça e determina a transportadora/serviço postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard
Enterprise, entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite
o site da Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair).
Support and other resources
123
Support and other resources
124
Support and other resources
125
Remote support
Remote support is available with supported devices as part of your warranty or contractual support
agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event
notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution based on your
product’s service level. Hewlett Packard Enterprise strongly recommends that you register your device for
remote support.
For more information and device support details, go to the Insight Remote Support website
(http://www.hpe.com/info/insightremotesupport/docs).
Support and other resources
126
Acronyms and abbreviations
ABEND
abnormal end
ACU
Array Configuration Utility
AMP
Advanced Memory Protection
ASHRAE
American Society of Heating, Refrigerating and Air-Conditioning Engineers
ASR
Automatic Server Recovery
CSA
Canadian Standards Association
CSR
Customer Self Repair
DDR
double data rate
FAT
file allocation table
FBWC
flash-backed write cache
GPU
graphics processing unit
HBA
host bus adapter
HP SUM
HP Smart Update Manager
Acronyms and abbreviations
127
HPE SIM
HPE Systems Insight Manager
HPE SSA
HPE Smart Storage Administrator
IEC
International Electrotechnical Commission
iLO
Integrated Lights-Out
IML
Integrated Management Log
ISO
International Organization for Standardization
JSON
JavaScript Object Notation
LFF
large form factor
LRDIMM
load reduced dual in-line memory module
NMI
nonmaskable interrupt
NVRAM
nonvolatile memory
PCIe
Peripheral Component Interconnect Express
PDU
power distribution unit
POST
Power-On Self Test
RBSU
ROM-Based Setup Utility
Acronyms and abbreviations
128
RDIMM
registered dual in-line memory module
RoHS
Restriction of Hazardous Substances
RPS
redundant power supply
SAS
serial attached SCSI
SATA
serial ATA
SFF
small form factor
SIM
Systems Insight Manager
SPP
Service Pack for ProLiant
SSD
solid-state drive
TMRA
recommended ambient operating temperature
TPM
Trusted Platform Module
UEFI
Unified Extensible Firmware Interface
UID
unit identification
USB
universal serial bus
VC
Virtual Connect
Acronyms and abbreviations
129
VCA
Version Control Agent
VCRM
Version Control Repository Manager
Acronyms and abbreviations
130
Documentation feedback
Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us
improve the documentation, send any errors, suggestions, or comments to Documentation Feedback
(mailto:docsfeedback@hpe.com). When submitting your feedback, include the document title, part
number, edition, and publication date located on the front cover of the document. For online help content,
include the product name, product version, help edition, and publication date located on the legal notices
page.
Documentation feedback
131
Index
A
access panel, installing 18
access panel, removing 17
Active Health System 97
ACU (Array Configuration Utility) 104
Advanced ECC memory 66, 67
Advanced ECC population guidelines 67
air baffle, installing 20, 22
air baffle, removing 20, 21
airflow requirements 23
ambient temperature 24, 116
ASR (Automatic Server Recovery) 104
authorized reseller 115, 118
authorized technician 119
Automatic Server Recovery (ASR) 104
B
Basic Input/Output System (BIOS) 97
battery packs, installing 48
Belarus Kazakhstan Russia marking 113
bezel, installing 19
bezel, removing 19
BIOS (Basic Input/Output System) 97
BIOS upgrade 97
boot configurations 102
boot options 29, 101, 102, 104
C
cabling, battery pack 91
cabling, drive 83, 84, 86
cabling, fan assembly 93
cabling, FBWC 90
cabling, front I/O 96
cabling, front USB 3.0 96
cabling, Mini-SAS cable option 84, 86
cabling, not-hot-plug power supply 94, 95
cabling, optical drive 92
cabling, redundant power supply 95
cache module battery pack 48
cache module installation 46
Care Pack 108, 118
cautions 25, 28, 115
Change Control 101, 109
change control and proactive notification 109
clearing NVRAM 11
CMOS 11
components, front panel 6
components, identification 6
components, rear panel 8
components, system board 10
configuration of system 97
configuration settings 102
contacting HPE 118
crash dump analysis 12
customer self repair (CSR) 119
D
Declaration of Conformity 113, 114
dedicated iLO management connector 68
dedicated iLO management module option 68
default settings 66
diagnostic tools 97, 99, 101, 103, 104
diagnostics utility 99
dimensions and weight 116
DIMM identification 65
DIMM installation guidelines 64, 65
DIMM slot locations 11, 66
DIMMs 64, 65
DIMMs, installation 68
DIMMs, installing 68
DIMMs, single- and dual-rank 64
documentation feedback 131
downloading files 118
drive cabling 83
drive cage options 30, 36
drive cage, installing 30, 33
drive LEDs 15
drive numbering 13
drivers 107
drives 15
drives, determining status of 12, 15
drives, installation guidelines 36
drives, installing 37
drives, non-hot-plug 37
E
electrical grounding requirements 25
electrostatic discharge 115
embedded diagnostics, UEFI 103
embedded UEFI diagnostics 103
embedded UEFI shell 103
enabling the Trusted Platform Module 79, 82
environmental requirements 23, 24
environmental specifications 116
Erase Utility 97, 100
error messages 110
EuroAsian Economic Commission 113
European Union notice 113
Index 132
expansion board options 44
external USB functionality 105
F
fan assembly cabling 93
fan connectors 10
fan location 13
fan, removing 23
FBWC cabling 83, 90
FBWC module 46
firmware 105, 108
firmware update 100, 105, 106, 107, 108
firmware update application, System Utilities 105,
107
firmware update tools 105, 106, 107
firmware, updating 100, 105, 108
firmware, upgrading 108
flash ROM 107
flashing the ROM 105, 106, 107
flexible boot control 102
Foundation Care Services 108
front bezel 19
front I/O cabling 96
front panel buttons 6
front panel components 6
front panel LED power fault codes 7
front panel LEDs 6, 7
fwupdate command, embedded UEFI shell 105, 106
fwupdate utility 97, 106, 107
HPE Insight Remote Support software 108
HPE Proactive Care 108
HPE SIM (HPE Systems Insight Manager) 99
HPE Smart Storage Administrator (HPE SSA) 104
HPE SmartMemory 64
HPE SSA (HPE Smart Storage Administrator) 97,
104
HPE Systems Insight Manager (SIM) 99
HPE UEFI System Utilities 101
I
identifying components 6
identifying the server shipping carton contents 26
iLO (Integrated Lights-Out) 97, 98, 99
iLO 4 (Integrated Lights-Out 4) 97, 98
iLO activity LED 9
iLO connector 6
iLO link LED 9
IML (Integrated Management Log) 97, 99
Insight Diagnostics 99, 100, 105
installation services 23
installation, server options 26, 30
installing hardware 30
installing server blade options 30
installing server options 26, 30
Integrated Lights-Out (iLO) 98, 99
Integrated Management Log (IML) 99
Intelligent Provisioning 97, 99, 101
internal USB connector 10
G
L
grounding methods 115
grounding requirements 25, 115
GS gloss declaration 113
LED, health 6
LED, system power 6
LED, unit identification (UID) 6
LEDs, drive 15
LEDs, front panel 6, 15
LEDs, hard drive 15
LEDs, NIC 6
LEDs, power fault 7
LEDs, power supply 9
LEDs, rear panel 9
legacy USB support 105
H
hardware options 30
hardware options installation 26, 30
health driver 104
health LED 6
help resources 118
Hewlett Packard Enterprise contact information 118
Hewlett Packard Enterprise Support Center 108
Hewlett Packard Enterprise Support Materials 105
Hewlett Packard Enterprise Technical Support 108,
118, 126
Hewlett Packard Enterprise website 118
hot-plug power supply calculations 117
HP Care Pack Services 23, 108
HP Smart Update Manager overview 97, 101
HP Trusted Platform Module option 79
HPE Collaborative Support 108
HPE iLO 97
HPE Insight Diagnostics 99, 100
HPE Insight Diagnostics survey functionality 99, 100
HPE Insight Online 97
M
M.2 SSD cabling 49, 90
M.2 SSD enablement option 49
maintenance guidelines 105
memory 62, 64, 65, 66
memory configurations 66
memory dump 12
memory options 62
memory subsystem architecture 64
memory, Advanced ECC 66
memory, configuration requirements 66, 67
memory, configuring 66
memory, mirrored 66, 67
Index 133
memory, online spare 66, 67
microSD card slot 10
microSD to USB adapter 61
Mini-SAS cable 40, 42
Mini-SAS cabling 83, 84, 86
mirrored memory 66, 67
modes 97
N
NIC activity LED 6
NIC connectors 6
NIC link LED 6
NMI functionality 12
NMI header 12
non-hot-plug drives, installing 37
non-hot-plug power supply 117
notification actions 109
O
online flash components 105, 107
online spare memory 66, 67
online spare population guidelines 66, 67
operating environment, recommended 23
operating system crash 12, 104
operating system installation 108
operating system version support 108
operating systems 108
operating systems supported 100, 108
operations 17
optical drive 6, 56
optical drive blank 56
optical drive cabling 92
optimum environment 23
Optional Installation Services 23
options installation 26, 30
P
PCI air baffle 20
PCI fan 58
PDU (power distribution unit) 25
POST error messages 110
power cabling 94
power calculator 24, 117
power distribution unit (PDU) 25
power fault 7
Power On/Standby button 6, 29
power requirements 24
power supplies 70, 73, 94, 95
power supply cabling 94
power supply calculations 117
power supply specifications 117
power supply, hot-plug 117
power supply, non-hot-plug 117
powering down 17
power-on password 11
preparation procedures 17
proactive notification 109
problem diagnosis 110
Product ID 104
PXE (preboot execution environment) 101
Q
QuickSpecs 44, 65, 97
R
rack installation 28
rack warnings 28
RAID configuration 104
rear panel components 8
rear panel LEDs 9
recommended ambient operating temperature
(TMRA) 24
recovery key 81
redundant power supply cabling 95
redundant ROM 105
re-entering the server serial number 104
registering the product 29
registering the server 29
regulatory compliance notices 113, 114
requirements, airflow 23, 25
requirements, electrical grounding 25
requirements, environmental 23, 116
requirements, power 24
requirements, site 23
requirements, space 23
requirements, temperature 24
RESTful API 98, 103
RoHS 114
ROM legacy USB support 105
ROM redundancy 105
ROM-Based Setup Utility (RBSU) 101
ROMPaq utility 105
S
safety considerations 113, 115
safety information 105, 113
scripted installation 100
scripting toolkit 97, 100
secure boot configuration 102
security 105
serial number 104
server blade options, installing 30
server features and options 30
Server mode 97
server options, installing 26, 30
server setup 23, 29, 105
server specifications 116
server warnings and cautions 25
Service Pack for ProLiant 97, 99, 100
Service Packs 100
setup 23
shipping carton contents 26
Index 134
site requirements 23
Smart Storage Battery 91
Smart Storage Battery cabling 91
Smart Update Firmware DVD 99
Smart Update Manager 97, 101
software 97, 108
software upgrades 108
solid state device 49, 90
space and airflow requirements 23
space requirements 23
specifications, environmental 23, 116
specifications, power supply 117
specifications, server 116
SPP 99, 100
static electricity 115
storage cabling, hot-plug 84, 86
storage cabling, non-hot-plug 83
storage controller 44, 45
supported operating systems 108
system air baffle 21, 22
system board battery 91
system board components 10
system configuration settings 11, 105
System Erase Utility 100
system fan 60
system maintenance switch 11
system ROM 105, 106, 107
system, keeping current 105
UPS (uninterruptible power supply) 24
USB (universal serial bus) 105
USB connector 6
USB support 105
utilities 97, 101, 104
utilities, deployment 97, 100
V
VCA (Version Control Agent) 108
VCRM (Version Control Repository Manager) 108
ventilation 23
Version Control 108
Version Control Agent (VCA) 108
Version Control Repository Manager (VCRM) 108
Virtualization option 108
W
warnings 25, 28
warranty information 113
website, HPE 118
T
technical support 108, 118
technology services 108
temperature requirements 24, 116
TMRA (recommended ambient operating
temperature) 24
tower server, setting up 26
TPM (Trusted Platform Module) 79, 81, 82
TPM, connector 10
troubleshooting 110
troubleshooting resources 110
troubleshooting, firmware upgrade utility 110
Trusted Platform Module (TPM) 79, 81, 82
Turkey RoHS material content declaration 114
U
UEFI 29
UEFI, boot mode 29
UEFI, server profile 103
UID (unit identification) 6, 9
UID button 6
UID LED 6
Ukraine RoHS material content declaration 114
uninterruptible power supply (UPS) 24
updating firmware 105
updating the firmware 105, 106, 107
updating the system ROM 105, 106, 107
Index 135
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