ionflex™ ionflex - Vacuum Cleaner Advisor

IONFLEX 2X
IONFLEX
™
™
with DuoClean™
IF200
IF250
Series
INSTRUCTIONS
sharkclean.com
1-800-798-7398
THANK YOU
for purchasing the Shark® IONFLEX™ with DuoClean™
CONTENTS
Important Safety Instructions������������������������������������������������������������������������������� 3
Getting To Know Your Shark® IONFLEX™ with DuoClean™ ����������������������������� 6
REGISTER YOUR PURCHASE
registeryourshark.com
1-800-798-7398
TIP: You can find the
model and serial numbers
on the QR code label which
is located on the bottom of
the dust cup.
Scan QR code using mobile device
RECORD THIS INFORMATION
Model Number: ��������������������������������������
Serial Number: ��������������������������������������
Date of Purchase (Keep receipt): �����������������������
Store of Purchase: �����������������������������������
Using Your ION Power Pack Battery ������������������������������������������������������������������� 7
Installing Your ION Power Pack Battery ������������������������������������������������������������������� 7
Charging Your ION Power Pack Battery������������������������������������������������������������������� 7
Using the ION Power Pack Battery Charger������������������������������������������������������������� 7
Using the ION Power Pack Battery Charging Dock����������������������������������������������� 7
LED Battery Power Meter��������������������������������������������������������������������������������������������� 7
Recycling Your ION Power Pack Battery������������������������������������������������������������������� 7
Assembling Your Vacuum ������������������������������������������������������������������������������������� 8
Using the MultiFLEX™ wand ��������������������������������������������������������������������������������� 9
MultiFLEX Storage���������������������������������������������������������������������������������������������������������9
Using Smart Response™ Technology����������������������������������������������������������������� 10
Choosing a Surface Setting��������������������������������������������������������������������������������������� 10
Choosing a Suction Setting��������������������������������������������������������������������������������������� 10
Using Your Vacuum in Above-Floor Mode �������������������������������������������������������� 11
Accessories��������������������������������������������������������������������������������������������������������������13
TECHNICAL SPECIFICATIONS
Voltage: 25.2V
Watts:300W
Amps:11.9A
Maintaining Your Vacuum ������������������������������������������������������������������������������������15
Emptying the Dust Cup������������������������������������������������������������������������������������������������15
Cleaning the Filters������������������������������������������������������������������������������������������������������� 16
Maintaining the Brushroll ��������������������������������������������������������������������������������������������17
Maintaining the Soft Roller������������������������������������������������������������������������������������������18
Checking for Blockages������������������������������������������������������������������������������������������������18
Troubleshooting Guide������������������������������������������������������������������������������������������19
PLEASE READ CAREFULLY AND KEEP
FOR FUTURE REFERENCE.
This instruction manual is designed to help
you get a complete understanding of your new
Shark IONFLEX with DuoClean.
Warranty������������������������������������������������������������������������������������������������������������������21
Battery Warranty��������������������������������������������������������������������������������������������������� 22
If you have any questions, please call the
Customer Service line at 1-800-798-7398.
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1-800-798-7398
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IMPORTANT SAFETY INSTRUCTIONS
FOR HOUSEHOLD USE ONLY • PLEASE READ CAREFULLY BEFORE USE
SAVE THESE INSTRUCTIONS
WARNING
To reduce the risk of injury, fire, electric shock, and property damage
resulting from improper use of the appliance, carefully observe the following
instructions. This unit contains electrical connections and moving parts that
potentially present risk to the user.
THE DUOCLEAN™ FLOOR
NOZZLE, WAND, AND HANDHELD
VACUUM CONTAIN ELECTRICAL
CONNECTIONS:
These are NOT serviceable parts.
DO NOT use to vacuum any liquids.
DO NOT immerse in water when cleaning.
If handheld vacuum/wand is damaged,
discontinue use.
•
•
•
•
1 To avoid fire, explosion, or injury, inspect
ION Power Pack and chargers for any
damage before use. DO NOT use vacuum
cleaner with a damaged power pack or
charger.
2 DO NOT use outdoors or on wet surfaces.
Use only on dry surfaces.
3 If vacuum cleaner is not working as it
should, or has been dropped, damaged,
left outdoors, or immersed in water,
return it to SharkNinja Operating LLC for
examination, repair, or adjustment.
4 DO NOT handle charger or vacuum
cleaner with wet hands.
9 Use ION Power Pack Charging Dock on
flat and stable surfaces only.
20Keep floor nozzle away from hair, face,
fingers, uncovered feet, or loose clothing.
10 DO NOT incinerate appliance, even if it is
severely damaged, as power pack may
explode in a fire.
21Only use manufacturer’s recommended
attachments.
GENERAL USE
11 DO NOT hang vacuum cleaner from
wall mount when MultiFLEX™ Wand is in
storage mode.
12 Use only as described in this manual.
13 Keep your work area well lit.
14Keep the vacuum cleaner moving over
the carpet surface at all times to avoid
damaging the carpet fibers.
15
DO NOT place vacuum cleaner on
unstable surfaces such as chairs or tables.
16
DO NOT put any objects into openings.
DO NOT use with any opening blocked;
keep free of dust, lint, hair, and anything
that may reduce airflow.
5 DO NOT leave vacuum cleaner
unattended.
17
DO NOT allow young children to operate
the appliance or use as a toy. Close
supervision is necessary when any
appliance is used near children.
6 Keep power pack away from heated
surfaces.
18 DO NOT use without Soft Roller, dust cup
door, and all filters in place.
7 Always turn off this appliance before
connecting or disconnecting floor nozzle.
19
DO NOT use if airflow is restricted; if the air
paths or the floor nozzle become blocked,
turn off the vacuum cleaner and remove
battery. Clear all obstructions before
returning battery to vacuum and powering
on again.
8 Use only Shark® chargers and batteries.
Other types of batteries may burst, causing
injury and damage.
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22 DO NOT charge power pack at
temperatures below 50°F (10°C) or above
104°F (40°C).
23 Store the appliance indoors. DO NOT use
or store it below 37.4°F (3°C). Ensure the
appliance is at room temperature before
operating.
DUST CUP/FILTERS/ACCESSORIES
Before turning on the vacuum:
24Make sure that all filters are thoroughly dry
after routine cleaning.
25Make sure brushroll, Soft Roller, dust cup
door, and all filters are in place after routine
maintenance.
29DO NOT vacuum up drywall dust,
fireplace ash, or embers. DO NOT use
as an attachment to power tools for dust
collection.
30DO NOT vacuum up smoking or burning
objects such as hot coals, cigarette butts,
or matches.
31
DO NOT vacuum up flammable or
combustible materials (e.g., lighter fluid,
gasoline, or kerosene) or use vacuum in
areas where they may be present.
32DO NOT vacuum up toxic solutions (e.g.,
chlorine bleach, ammonia, or drain cleaner).
33DO NOT use in an enclosed space
where vapors are present from paint,
paint thinner, moth-proofing substances,
flammable dust, or other explosive or toxic
materials.
34DO NOT vacuum up any liquids.
26Make sure accessories are free of
blockages and keep openings away from
face and body.
35DO NOT immerse vacuum cleaner in water
or other liquids.
27Use only Shark® brand filters and
accessories. Using other brands will void
warranty.
CONTINUED ON PAGE 5
36Use extra care when cleaning on stairs.
GENERAL CLEANING
28DO NOT vacuum up hard or sharp objects
such as glass, nails, screws, or coins that
could damage the vacuum cleaner.
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IMPORTANT SAFETY INSTRUCTIONS
GETTING TO KNOW YOUR SHARK®
IONFLEX™ WITH DUOCLEAN™
WARNING
WELCOME!
FOR HOUSEHOLD USE ONLY • PLEASE READ CAREFULLY BEFORE USE
To reduce the risk of injury, fire, electric shock, and property damage
resulting from improper use of the appliance, carefully observe the following
instructions. This unit contains electrical connections and moving parts that
potentially present risk to the user.
ION POWER PACK BATTERY
37 The ION Power Pack Battery is the power
source for the appliance. When the ION
Power Pack Battery is connected to the
appliance, DO NOT carry the appliance
with your finger on the power button. DO
NOT charge appliance with the power on.
38Disconnect the ION Power Pack Battery
from the appliance before making any
adjustments or troubleshooting.
39Use only Shark® chargers
YLS0243A-T288080/YLS0483A-T2880802
to charge. Use of incorrect charger may
create a risk of fire when used with ION
Power Pack Battery.
40Use appliance only with specifically
designated ION Power Pack Batteries. Use
of any other battery packs may create a
risk of injury and fire.
41 When ION Power Pack Battery is not in
use, keep it away from all metal objects,
such as paper clips, coins, keys, nails,
or screws. Shorting the battery terminals
together increases the risk of fire or burns.
42 Under abusive conditions, liquid may be
ejected from the power pack. Avoid contact
with liquid, as it may cause irritation or
burns. If contact occurs, flush with water. If
liquid contacts eyes, seek medical help.
43DO NOT expose power pack or appliance
to fire or temperature above 266°F (130°C)
as it may cause explosion.
44Follow all charging instructions and DO
NOT charge the power pack or appliance
outside of the temperature range specified
in the instructions (see #21). Charging
improperly or at temperatures outside of
the specified range may damage the ION
Power Pack Battery and increase the risk
of fire.
45Appliance should only be serviced by a
qualified repair person using only identical
replacement parts. To ensure safety,
DO NOT modify or attempt to repair the
appliance or the power pack yourself,
except as indicated in the instructions for
use and care.
46 ION Power Pack Battery should not be
stored at temperatures below 37.4°F (3°C)
or above 104°F (40°C) to maintain longterm battery life.
47 ION Power Pack Battery should not be
exposed to or submerged in any water, salt
water, or other liquids.
Congratulations on
your purchase. Use this
instruction manual to
learn about your new
vacuum’s great features.
From assembly to use
to maintenance, you will
find it all in here.
A
B
C
D
E
F
Wand
Release
G
H
NOTE: Your ION Power
Pack Battery does not
come fully charged.
Prior to first use, charge
completely. During first
use, discharge fully to
condition your ION Power
Pack Battery. Failure to
do so may cause LED
indications to work
incorrectly. Always store
ION Power Pack Battery
with a partial charge.
I
J
L
N
I
B Battery Release
J DuoClean Floor Nozzle
C Handheld Vacuum
K Lower Wand Release
Pedal
D ION Power Pack Battery
E Dust Cup Release
G MultiFLEX Storage Carry
Handle
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O
APower Switch
FMultiFLEX™ Wand Release
SAVE THESE INSTRUCTIONS
K
M
H MultiFLEX Wand Button
MultiFLEX Wand
L Brushroll Garage Release
Buttons
MHeadlights
N Soft Roller
O Soft Roller Access Tab
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USING YOUR ION POWER PACK BATTERY
TAKE CHARGE OF
YOUR RUNTIME:
Upgrade to the 2X ION
Power Pack System
(additional battery
and charging dock),
purchase additional
batteries, and discover
more charging options
by visiting sharkclean.
com/batteries
To remove, pinch the release tab and slide the ION Power Pack
Battery out of the handheld vacuum.
CHARGING YOUR ION POWER PACK BATTERY
Using the ION Power Pack Battery Charger
Connect the ION Power Pack Battery Charger to the port on
the side of the ION Power Pack Battery, then plug the charger
into a wall outlet. The ION Power Pack Battery can be charged
whether it is inside or outside the handheld vacuum.
Using the ION
Power Pack Battery
Charging Dock
Connect ION Power
Pack Battery Charger
to the Charging Dock.
Place power pack onto
dock, then connect
charger to wall outlet.
O
W
E
R
P
A
C
K
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CLICK
1
2
LED BATTERY POWER METER
In Use
As the ION Power Pack discharges, its 3 LED lights will
gradually turn off in sequential order. When less than 5% of
charge remains, the bottom LED light will flash, indicating a
charge is needed.
Full
Charge
Mid
Charge
Low
Charge
Nearly
Empty
Mid
Charge
Nearly
Full
CLICK
No
Charge
Charging
As the ION Power Pack Battery charges, the lights will first blink
and then illuminate steadily, in sequential order. All 3 lights will
glow steadily upon receiving a full charge, and then turn off after
a short period. This preserves long-term battery life and allows
the battery to remain connected to the charger even after
reaching full charge.
Low
Charge
7
STEP 2
P
NOTE: ION Power Pack
takes approximately 3.5 hours
for full charge.
STEP 1
N
When your ION Power Pack
Battery needs to be replaced,
dispose of it or recycle it
in accordance with local
ordinances or regulations. In
some areas, it is illegal to place
spent lithium-ion batteries in
the trash or in a municipal solid
waste stream. Return spent
power packs to an authorized
recycling center or to retailer
for recycling. Contact your
local recycling center for
information on where to drop
off the spent power pack.
INSTALLING YOUR ION POWER PACK BATTERY
Slide the ION Power Pack Battery into the slot on the back of
the handheld vacuum.
IO
RECYCLING YOUR ION
POWER PACK BATTERY
ASSEMBLING YOUR VACUUM
1Insert the wand into the DuoClean™ floor
nozzle, pressing it in until it clicks securely
into place.
2Insert the handheld vacuum into the top
of the wand, pressing it in until it clicks
securely into place.
Full
Charge
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USING THE
MULTIFLEX™ WAND
WARNING: This
vacuum does not stand
up on its own. Using
the unit when it lacks
stability may result
in personal injury. To
place in MultiFLEX
Storage mode, press
the MultiFLEX Wand
button and gently fold
the handheld vacuum
down toward the floor
nozzle.
USING SMART RESPONSE™
TECHNOLOGY
USAGE
STORAGE
TIP: The carry handle
located below the
handheld vacuum can also
be used to assist in taking
the vacuum in and out of
MultiFLEX Storage mode.
NOTE: Before vacuuming
your delicate area rugs
or carpet, refer to the rug
manufacturer’s recommended
cleaning instructions.
WHAT DOES THE
BRUSHROLL INDICATOR
LIGHT MEAN?
Solid Green
The brushrolls are on and
working as they should.
Solid Red
There is a jam in the brushroll
area. Turn your vacuum off
and remove the blockage.
No Light
The brushrolls are off
because the vacuum is off,
or the nozzle is not correctly
connected to the wand or
handheld vacuum.
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1 To start vacuuming, press the Power button, then recline
the wand to start the brushrolls.
USING THE MULTIFLEX WAND
To easily access hard-to-reach areas under furniture without
having to bend down, press the MultiFLEX Wand button to
position the wand to a lower angle.
MULTIFLEX STORAGE
1 Press the MultiFLEX Wand Lock Release button and gently
fold the handheld vacuum forward toward the floor nozzle
until it locks in storage mode. Use the handle to carry the
vacuum to its storage location.
To take the vacuum out of storage mode, press the MultiFLEX
Wand Lock Release button while lifting up the handheld
vacuum. When straightened, the wand will lock in place.
SMART RESPONSE TECHNOLOGY
The Smart Response Technology lets you select the ideal power setting and brushroll speed for
each cleaning job.
CHOOSING A SURFACE SETTING
CHOOSING A SUCTION SETTING
CARPET setting – For cleaning high pile
carpets. Both brushrolls spin faster, working
together to pick up debris below the surface
of your carpets.
There are 2 suction settings:
FLOOR setting – For cleaning bare floors
and area rugs. The brushroll and the Soft
Roller both spin together slowly to gently clean
hard floors and delicate rugs. The Soft Roller
traps fine dust and large particles, while the
brushroll directs that debris to the suction
channel.
EXTEND RUNTIME – For everyday
cleaning.
MAX POWER – Maximum power for heavyduty cleaning.
NOTE: The MAX POWER setting drains the ION Power
Pack Batteries faster than extend runtime setting.
NOTE: For deep carpet cleaning per ASTM F608, use
Carpet and Max Power settings.
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USING YOUR VACUUM
IN ABOVE-FLOOR MODE
TIP: To conveniently
clean stairs, attach the
handheld vacuum directly
to the DuoClean™ floor
nozzle.
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STEP 1
STEP 2
STEP 1
STEP 2
FOR LONG-REACH CLEANING:
FOR SHORT-REACH CLEANING:
1 S
tand the vacuum upright.
Step on the foot pedal
and pull the wand up to
disconnect it from the
DuoClean floor nozzle.
Press the MultiFLEX™
Wand button to vacuum
with the wand at a lower
angle.
1 P
ress the MultiFLEX™ Wand Release button 2 Attach desired cleaning accessory to the
on the top of the wand to disconnect it
handheld vacuum.
from the handheld vacuum.
2 A
ttach desired cleaning
accessory to the wand.
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ACCESSORIES
There are a variety of
A Pet Multi-Tool
accessories that are compatible Two tools for cleaning
with this vacuum series.
tough pet messes: first,
a stiff bristle brush for
The Quick Start Guide shows
cleaning stuck-on debris.
the select accessories that are
Then remove the bristles to
included with your model.
reveal an upholstery tool for
removing stubborn pet hair
To purchase additional
and lint from furniture.
accessories, visit
sharkaccessories.com
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B 8” Crevice Tool
Clean tight spaces, reach
baseboards and ceilings
with this slim crevice tool.
A
C Anti-Allergen Dust
Brush
Specially designed for
removing fine dust and
allergen particles from the
most delicate surfaces.
D ION Power Pack
Battery Charging
Docks
Portable units for standalone charging of 1-2
batteries wherever an outlet
is nearby.
C
E ION Power Pack
Battery Charger
Can be plugged directly
into the ION Power Pack
Battery, or used as a power
source for the ION Power
Pack Battery Charging
Dock.
FDeep-Cleaning
Motorized Pet Tool
Motorized compact
brush powerful enough to
remove deeply embedded
allergens, dirt and hair
from multiple surfaces.
Stores onboard for your
convenience.
G MultiFLEX™ Under
Appliance Wand
Pivoting wand that extends
to clean under appliances
and on top of furniture.
H Duster Crevice Tool
Two cleaning tools in one.
The crevice tool provides
extended reach into small
spaces, while the dusting
brush cleans a multitude of
surfaces.
B
D
E
F
G
H
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MAINTAINING YOUR VACUUM
WARNING: To reduce
the risk of shock and
unintended operation,
turn off power and
remove the ION Power
Pack before servicing.
FILTER COVER LID
WARNING: Hand wash
filters only with water
to prevent damage from
cleaning chemicals.
Allow ALL filters to airdry completely before
replacing them in the
vacuum to prevent
liquid from being drawn
into electric parts.
FOAM FILTER
IMPORTANT: Clean the
dust screen inside the dust
cup as required.
FILTER FRAME
FELT FILTER
NOTE: Empty dust cup when
debris reaches the MAX fill
line.
RECOMMENDED
FILTER CLEANING
SCHEDULE:
Pre-Motor Filter Kit
(Foam & Felt)
Clean once a month.
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EMPTYING THE DUST CUP
CLEANING THE FILTERS
1 To empty dust cup, first remove the handheld vacuum from
the wand by pressing the Wand Release button and pulling
up on the handheld vacuum. Position dust cup over a trash
bin, then open the bottom of the dust cup by pressing the
Dust Cup Release button on the side.
1 To clean the foam filter, remove the filter cover lid on the top of the handheld vacuum and
slide off the foam filter. Rinse foam filter with water. Tap loose dirt off filter between washes
as needed. Once completely dry, reinsert the felt filter and close the filter cover lid.
2 To clean the felt filter, remove the cover on the bottom of the handheld vacuum by pressing
the release button. Remove felt filter. Rinse with water. Once foam filter is completely dry,
return it to the filter frame, then replace the filter frame and the filter cover.
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MAINTAINING YOUR VACUUM - CONT.
WARNING: To reduce
the risk of shock and
unintended operation,
turn off power and
remove the ION Power
Pack before servicing.
STEP 1
STEP 2
WARNING: When
cleaning brushroll, be
sure to not cut anything
other than hair, string,
fibers, or other debris.
TIP: Ensure the brushroll
garage is completely
sealed and closed before
using.
NOTE: Heavy usage over
time may require minimal
upkeep in order to maintain
your vacuum’s appearance.
MAINTAINING THE BRUSHROLL
MAINTAINING THE SOFT ROLLER
1 Open the brushroll garage by sliding both release buttons
away from you, toward the back of the floor nozzle, then
lifting off the garage lid. Remove any string, hair, or debris
that may be wrapped around the brushroll by running
scissors or the lower corner of the garage lid along the
guide on the brushroll.
1 Open the brushroll garage by sliding both
release buttons away from you, toward the
back of the floor nozzle, then lifting off the
brushroll garage lid. Lift out the Soft Roller
by the tab on the right side. Clean off any
string, carpet fibers, or hair that may be
wrapped around the Soft Roller, and remove
debris from the roller housing.
2 Close the brushroll garage by inserting the tabs on the lid
into the slots on the floor nozzle, then pressing down on the
lid, above the headlights, until both sides click into place.
2 Wash the Soft Roller as needed, using only
water. Air-dry completely for at least 24 hours
before returning it to the brushroll garage.
CHECKING FOR BLOCKAGES:
Handheld, Wand, and Floor Nozzle
1 Turn off vacuum and remove ION Power
Pack.
2 Remove the wand from the handheld
vacuum and check all intake openings to
the dust cup.
3 Remove the floor nozzle from the wand
and check the wand for blockages.
4 Tilt neck of floor nozzle back to straighten
the airway to remove blockages.
3 Reinsert the Soft Roller by sliding it into
the front of the floor nozzle until it clicks
into place. Close the brushroll garage by
inserting the tabs on the garage lid into
the slots on the floor nozzle, then pressing
down on the lid, above the headlights, until
both sides click into place.
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TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of shock and unintended operation, turn off
power and remove the ION Power Pack before servicing.
Vacuum is not picking up debris, no suction or light suction.
(Refer to Maintenance section for more information.)
• Check filters to see if they need cleaning. Follow instructions for rinsing and completely
air-drying the filters before reinserting in the vacuum.
• Dust cup may be full; empty dust cup.
• Check floor nozzle for blockages; clear blockages if required.
• Remove any string, carpet fibers, or hair that may be wrapped around the brushroll and Soft Roller
or trapped behind the Soft Roller.
• Check connection between handvac and wand for blockages; clear blockages if required. If the
issue persists, please contact Customer Service at 1-800-798-7398.
Vacuum lifts area rugs.
• Check that vacuum is in EXTEND RUNTIME mode. Take care when vacuuming area rugs or rugs
with delicately sewn edges.
• Turn off the unit to disengage the brushroll and restart with the Power button.
Brushroll/Soft Roller does not spin.
• If Brushroll Indicator Light on the floor nozzle turns red, the brushroll and/or Soft Roller have
stopped spinning. Immediately turn off and remove ION Power Pack from handheld vacuum
and remove blockage before reconnecting and turning vacuum back on. If light turns green, the
blockage has been successfully cleared. If it remains red, please contact Customer Service at
1-800-798-7398.
• If headlights are not illuminated, there is a connection issue between the handheld vacuum, wand,
and nozzle. Try disconnecting and reattaching the pieces. If the headlights still do not illuminate,
please contact Customer Service at 1-800-798-7398.
Vacuum turns off on its own.
There are several possible reasons for the vacuum turning off on its own, including blockages, ION
Power Pack issues, and overheating. If vacuum turns off on its own, perform the following steps:
1. C
heck LED lights on ION Power Pack to see if it needs to be recharged. If power pack does not
need charging, turn off vacuum and remove power pack.
2. Empty dust cup and clean filters (see Maintenance section).
3. Check wand, accessories, and inlet openings and remove any blockages.
4. A
llow unit and ION Power Pack to cool for at least 45 minutes, until it returns to room
temperature.
5. Return power pack to vacuum and press Power button.
Note: If vacuum still does not operate properly, contact Customer Service at 1-800-798-7398.
LED lights on ION Power Pack are flashing.
• If top 2 or bottom 2 LED lights are flashing (Fig. A, Fig. B), call Customer Service at
1-800-798-7398.
• Bottom LED light is flashing (Fig. C): ION Power Pack needs to be charged.
• Top and bottom LED lights are flashing (Fig. D): ION Power Pack temperature is not optimal, so
charging is temporarily paused. Leave power pack plugged in and charging will resume soon.
Fig. A
19
1-800-798-7398
Fig. B
Fig. C
LIGHT INDICATOR
WHAT IT MEANS
FLOOR and CARPET LEDs
alternate illuminating
Unit temperature is high.
Turn off vacuum. While unit
is cooling, look for blockages
and remove any that are found.
Filters may also need to be
cleaned.
EXTEND RUNTIME and
MAX POWER LEDs are
flashing together
Blockage detected. Turn off
unit and remove blockage.
Headlights aren’t
illuminating
Brushroll garage is not properly
closed. Close the garage
by inserting the tabs on the
garage lid into the slots in the
floor nozzle, then pressing
down on the lid, above the
headlights, until both sides
click into place.
For all other issues, please call Customer Service 1-800-798-7398.
Fig. D
s h a r kc l e a n . c o m
20
FIVE (5) YEAR
LIMITED WARRANTY
TWO (2) YEAR LIMITED
BATTERY WARRANTY
The 5-Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja
Operating LLC. Warranty coverage applies to the original owner and to the original product only and is
not transferable. ION Power Pack is not covered by 5-year warranty (See battery warranty on next page).
The 2-Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja
Operating LLC. Warranty coverage applies to the original owner and to the original battery only and is
not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of 5 years
from the date of purchase when it is used under normal household conditions and maintained according to the
requirements outlined in this instruction manual, subject to the following conditions and exclusions.
SharkNinja warrants that the ION Power Pack shall be free from defects in material and workmanship for a
period of 2 years from the date of purchase when it is used under normal household conditions and maintained
according to the requirements outlined in this instruction manual, subject to the following conditions and
exclusions.
What is covered in my warranty?
1. The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion,
will be repaired or replaced for up to 5 years from the original purchase date.
2. In the rare event that a replacement unit is issued, the warranty coverage ends six months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is greater. If
the unit is replaced, SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered in my warranty?
Our Customer Service/Product Specialists are available to provide all the warranty service options
available to you, including the possibility of upgrading to our VIP Warranty Service Options for select
product categories.
1. Normal wear and tear of wearable parts such as foam filters, HEPA filters, pads etc., which require
regular maintenance and/or replacement to ensure the proper functioning of your unit are not covered
by this warranty.
2. Any unit that has been tampered with or used for commercial purposes.
3. SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A
fee of $19.95 for return shipping costs will be charged at the time of return shipment of the repaired or
replacement unit.
4. Damage caused by misuse, abuse, or negligent handling, or damage due to mishandling in transit.
5. Consequential and incidental damages.
6. Defects caused by or resulting from damages from shipping or from repairs, service or alteration to the
product or any of its parts which have been performed by a repair person not authorized by SharkNinja.
7. Products purchased, used or operated outside of North America.
Problems with your unit/How to get service
If your appliance fails to operate properly while in use under normal household conditions within the
warranty period, visit sharkclean.com for product care/maintenance self-help. Our Customer Service and
product specialists are also available at 1-800-798-7398 to assist with product support and warranty
service options.
How to initiate a warranty claim
You can call 1-800-798-7398 to have a Customer Service specialist assist you. Please note you must call
1-800-798-7398 to initiate a warranty claim. Return and Packing Instruction information will be provided at
that time.
What is covered in my warranty?
1. The original ION Power Pack, deemed defective, in SharkNinja’s sole discretion, will be replaced for up
to 2 years from the original purchase date.
2. In the rare event that a replacement battery is issued, the warranty coverage for the replacement
battery ends six months following the receipt date of the replacement battery or the remainder of the
existing warranty, whichever is greater.
What is not covered in my warranty?
Our Customer Service/Product Specialists are available to provide all the warranty service options
available to you.
1. Normal wear and tear of ION Power Pack, which requires optimal temperature storage and operation
to ensure the proper functioning of your battery, is not covered by this warranty.
2. Any battery that has been tampered with or used for commercial purposes.
3. Damage caused by misuse, abuse, or negligent handling, or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by or resulting from damages from shipping or from repairs, service or alteration to the
product or any of its parts which have been performed by a repair person not authorized by SharkNinja.
6. Products purchased, used or operated outside of North America.
Problems with your battery
If your ION Power Pack fails to operate properly while in use under normal household conditions within
the warranty period, visit sharkclean.com for product care/maintenance self-help. Our Customer Service
and product specialists are also available at 1-800-798-7398 to assist with product support and warranty
service options.
SharkNinja will cover the cost for the customer to send in the battery to us for replacement. A fee of $19.95
for return shipping costs will be charged at the time of return shipment of the replacement battery.
How to initiate a warranty claim
You can call 1-800-798-7398 to have a Customer Service specialist assist you. Please note you must call
1-800-798-7398 to initiate a warranty claim.
For Customer Service hours, visit sharkclean.com
Replacement ION Power Packs are available for purchase at sharkclean.com/batteries.
For Customer Service hours, visit sharkclean.com
This warranty gives you specific legal rights, and you also may have other rights that vary from state to state.
Replacement parts are available for purchase at sharkclean.com. For more information on which parts are
classified as wearable and non-wearable, please visit sharkclean.com/warranty
Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above
may not apply to you.
This warranty gives you specific legal rights, and you also may have other rights that vary from state to state.
Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above
may not apply to you.
21
1-800-798-7398
s h a r kc l e a n . c o m
22
SharkNinja Operating LLC
US: Needham, MA 02494
CAN: Ville St-Laurent, QC H4S 1A7
1-800-798-7398
sharkclean.com
Illustrations may differ from actual product. We are constantly striving to improve
our products; therefore the specifications contained herein are subject to change
without notice.
SHARK is a registered trademark of SharkNinja Operating LLC.
DUOCLEAN, IONFLEX, MULTIFLEX, and SMART RESPONSE are trademarks of
SharkNinja Operating LLC.
For SharkNinja U.S. Patent information, visit sharkninja.com/USPatents
© 2017 SharkNinja Operating LLC
IF200_Series_IB_E_170628_MP
PRINTED IN CHINA
@sharkcleaning
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