SWWHD-INTCAM - SAFE by Swann App Manual

Smart Security Camera
SAFE by Swann App Manual
iOS and Android
English
Contents
Getting Started
Installing the SAFE by Swann App
Creating a SAFE by Swann Account
Pairing the Camera
Configuring Camera Date and Time
Camera Placement
5
6
7
10
11
About the App Interface
The Camera Dashboard
The Camera Dashboard: Layout
The Live View Screen
The Activity Screen
The Playback Screen
The Menu
The Profile Screen
The Cameras Screen
The Cameras Screen: Settings Tab
The Cameras Screen: Subscriptions Tab
The Cameras Screen: About Tab
13
14
15
16
17
18
19
20
21
25
26
Camera Maintenance
Charging the Camera
Switching Wi-Fi Networks
Updating Wi-Fi Credentials
Updating the Firmware
Restarting the Camera
Turning Off the Camera
Factory Resetting the Camera
29
30
32
35
38
39
40
Tips & FAQs
What Do the Different LED Colors Mean?
Maximizing Battery Performance
Troubleshooting
Frequently Asked Questions
Battery Charging FAQ
Account FAQ
Live & Playback Video FAQ
Activity Timeline & Motion Events FAQ
Connectivity FAQ
Firmware Upgrade FAQ
42
43
44
47
47
48
50
51
53
54
Getting Started
Installing the SAFE by Swann App
iOS
Android
If you have an Apple iPhone, download
the latest version of the SAFE by Swann
app from the Apple App Store.
If you have an Android smartphone,
download the latest version of the SAFE by
Swann app from Google Play (tap Apps >
Play Store).
SAFE by Swann
After installation completes, the SAFE by Swann app icon will
appear on your smartphone‘s Home screen or Apps screen.
Tap the icon to open the app.
5
Creating a SAFE by Swann Account
At the bottom of the screen, tap Don’t have
an account? Sign Up.
Enter your name, email address, and a
password for your new account. To enter your
location, tap Location, type in the name of
your city in the search bar, then select the
desired city from the search results.
Read the “SAFE by Swann Terms and
Conditions”, then tap Sign Up to accept the
terms and conditions and create your account.
Check your email inbox for a verification email
from SAFE by Swann. Open the link included in the
verification email to validate your email address and
activate your account.
If you don’t receive the verification email within a few
minutes of signing up, check your Junk folder or tap
Resend Email to receive another verification email.
6
Pairing the Camera
Sign in with your SAFE by Swann account
information. If you want the app to remember
your login credentials and sign in automatically
the next time you open it, select the Remember
Me checkbox before you tap Sign In.
If you're pairing your first camera, tap
the + Pair Camera button.
If you're pairing an additional camera, tap the
drawer icon on the dashboard to open the
menu, then tap Pair Camera.
Follow the on-screen instructions, then tap
Get Started.
Note: Only one camera can be paired at a
time. Simply repeat the pairing setup for each
camera that you want to add to your account.
(Continued on the next page)
7
Pairing the Camera
Enabling Pairing Mode
Press and hold for
5 seconds to enter
pairing mode
Press and hold the Pair button on the back of
your camera for 5 seconds. The LED briefly turns
off then comes back on. When the LED is blinking
blue slowly, your camera is in pairing mode.
Note: Pairing mode times out in 3 minutes.
Follow the on-screen instructions to enable
pairing mode on the camera (See figure on the
right).
When you're done, tap Next.
The Wi-Fi network that your phone is currently using
is displayed. This will also be the network your camera
joins. If this is not the preferred network, tap Select
another network at the bottom of the screen to access
your phone's Wi-Fi settings and choose another Wi-Fi
network. (TIP For longer range connectivity, always use
a 2.4GHz network.)
When you're done, go back to the app.
Enter the password for the selected Wi-Fi
network, confirm the password, and then tap Use
this network. Wi-Fi network passwords are case
sensitive, so make sure to enter it exactly the same
as it was created or as found on your router.
to show the password.
You can tap
(Continued on the next page)
8
Pairing the Camera
Connect your phone to the camera's temporary
Wi-Fi hotspot. Tap Go to Settings to access your
phone's Wi-Fi setting and connect to the Wi-Fi
network named “SwannCam_XX_XX” .
When you're done, go back to the app.
Wait a few moments for the camera to configure
its connection to your Wi-Fi network.
Enter a name for your camera or choose a name
from the list of common camera locations around
a home.
To finish setup, tap Go to Dashboard.
The paired camera appears on the dashboard. Wait a
moment for initial settings to be synced to the cloud
and your camera to be activated.
From the dashboard, you can start live video from
your camera, check activity timeline, resize camera
tiles, and more. See "The Camera Dashboard" on
page 13 for more information.
9
Configuring Camera Date and Time
From the dashboard, tap the drawer icon
to open the menu.
Tap Camera Settings.
Tap your camera to access the settings.
Scroll down to Time At Camera Location
and tap the Sync to Phone Time button. Your
camera will sync its timezone, date and time to
the clock on your phone.
For more information about the other available
camera settings, see "The Cameras Screen:
Settings Tab" on page 21.
10
Camera Placement
Face away from direct sunlight to prevent false
motion sensor triggering and to protect camera lens
Tap the gear icon and go to the
About tab to view the camera's Wi-Fi
connection signal strength.
Ideal height
7 - 8 ft /
2.1 -2.4 m
Optimum
approach path
Check the performance of the live video stream.
It should play smoothly without interruption.
Choose a place with reliable Wi-Fi reception
•
•
•
Your camera should be placed in a location where there is good, reliable Wi-Fi reception from your router.
Test the range of the Wi-Fi connection by taking your camera to different areas of your house and comparing the video
streaming performance. Make sure no other online video streaming service is running at the same time. If the video streams
smoothly without interruption, you have found a good place for your camera.
You can view the Wi-Fi connection signal strength within the app. You will notice the strength of the wireless connection
decreases as you move further away from your router.
Optimize motion detection
•
•
•
Your camera’s PIR (passive infrared) motion sensor detects heat signatures of moving objects.
You’ll generally get good detection results by pointing the camera downwards at an angle where people will be moving
across the coverage area before heading directly towards the camera.
Don't include any sky or anything irrelevant and just focus on the particular area of interest where you want to capture
motion activity. Think of the potential pathways that people may take to approach your home and try different angles
(i.e., reduce the coverage distance), mounting positions and sensitivity settings to find out what gets you the best results.
Consider installing additional cameras at perpendicular angles to cover blind spots.
Boost Wi-Fi reception
If you plan on placing your camera a long way away from your router, for example, your backyard where wireless connectivity
is poor, consider installing a Wi-Fi repeater or range extender. This can help increase your Wi-Fi coverage area and improve the
signal quality in the furthest corners of your house, giving you a strong connection wherever your camera is.
Secure the magnetic stand
The supplied double-sided adhesive strips work best on smooth surfaces. When applying the strips, press firmly for at least 30
seconds to achieve a stronger adhesive bond.
11
About the App Interface
The Camera Dashboard
1
2
3
4
5
6
7
8
9
1
Open the menu where you can edit your account profile, manage camera settings, pair a camera, review
camera activity, and more. See "The Menu" on page 18 for more information.
2
Rearrange the layout of camera tiles on the dashboard according to your preferences. See "The Camera
Dashboard: Layout" on page 14.
3
Tap the "Play" icon to start streaming live video from the camera on the Live View screen.
4
The "Battery charging" icon is displayed when the camera is plugged in for charging. The icon will
disappear once the camera is fully charged.
5
The "Battery low" icon is displayed when the camera has less than 30% of battery life remaining.
TIP
You'll also get push notifications when the camera has 20%, 10% and 5% of battery life remaining.
6
The shield icon is displayed when the camera’s motion sensor is enabled (i.e., the motion sensor sensitivity
setting is not OFF).
7
The "Low Wi-Fi signal" icon is displayed when there is a very low signal quality at the camera location. Wi-Fi
connection may not work reliably and battery consumption will increase. Try moving your router nearer or
installing a Wi-Fi range extender. If the camera is connected on a 5GHz network, try changing to a 2.4GHz
network instead as this band, in general, is better for long range connections and may improve signal quality.
8
When you have more than one page on the dashboard, a blue dot in a row of dots indicates the page that
is currently being viewed. Swipe left or right to see the cameras on the previous or next page, if available.
9
Quickly check the activity feed and view the current day’s recorded events, with the most recent event
showing at the top. See "The Activity Screen" on page 16 for more information.
13
The Camera Dashboard: Layout
1
2
3
4
5
6
1
You can swap spots between camera tiles. Simply tap and hold a camera tile then drag it over the top of
another camera tile and release when the tiles have swapped.
2
Tap to resize to a small tile.
3
Tap to resize to a large tile. Only a single large camera tile can be displayed on a page. If there is
not enough room, the camera tile will be placed on a new page. Additional pages will be deleted
automatically when no camera tiles are present.
4
When you have more than one page on the dashboard, a blue dot in a row of dots indicates the page that
is currently being viewed. Swipe left or right to see the cameras on the previous or next page, if available.
5
Discard any changes you’ve made to the current dashboard layout.
6
Save your new dashboard layout.
14
The Live View Screen
1
2
3
4
1
End the camera’s live video stream and return to the dashboard.
2
Quickly access and adjust the camera's settings such as the name, image quality, motion sensor sensitivity,
and motion sensor sleep interval. To learn more about the camera settings available, see "The Cameras
Screen: Settings Tab" on page 21.
3
4
Indicates the status of the live stream connection.
• Grey: The live video is loading.
• Blue: The live video is streaming.
The video screen. To zoom in and out on the video, place two fingers here at once, and spread them apart
or pinch them together. While zoomed in, swipe up, down, left, or right to move around. To watch the
video in landscape view, turn your phone sideways.
15
The Activity Screen
1
4
2
3
1
Go back to the previous screen.
2
Tap the left or right arrow to view the previous or following day’s activity timeline.
3
4
The timeline of motion events captured by the cameras registered to your SAFE by Swann account.
The current day’s activity timeline is displayed by default. The image thumbnail lets you see a quick
snapshot of the video related to the motion event. Tap on a motion event to play the video clip on the
Playback screen.
Tap To filter the activity timeline by "Device Name", "Time At Camera Location" or "Date".
16
The Playback Screen
2
1
3
4
5
6
7
8
9
1
Go back to the Activity screen.
2
The camera name and the time and date of when the motion event was recorded.
3
Delete the video recording of the motion event from your SAFE by Swann account. Once deleted, the
motion event will also no longer be displayed in the activity timeline.
4
The video screen. Turn your phone sideways to watch the video in landscape view. Make sure your phone’s
screen orientation is set to auto-rotate or unlocked.
5
Rewind the video back to the beginning.
6
Rewind the video by 5 seconds.
7
Pause/Play the video.
8
Forward the video by 5 seconds.
9
Download the video to your phone. Downloaded videos are saved on your phone’s internal memory in the
“Pictures/Swann” folder.
17
The Menu
1
2
3
4
5
6
7
8
9
1
Close the menu.
2
Edit your profile picture and name, or change your SAFE by Swann account password. See "The Profile
Screen" on page 19 for more information.
3
View the list of cameras associated with your SAFE by Swann account and manage camera settings
including cloud subscription plans. See "The Cameras Screen" on page 20 for more information.
4
Configure Wi-Fi network connection and register a camera to your SAFE by Swann account.
5
Display the activity timeline, where you can browse and view recent and past motion events.
6
Download the user manual (PDF file) to your phone. For best viewing experience, open the user manual
using Acrobat Reader (available on App Store or Google Play).
7
Display the SAFE by Swann application version information and the terms of service and privacy policy.
8
Open the Swann Support Center website on your phone's web browser.
9
Sign out of the SAFE by Swann app.
18
The Profile Screen
1
2
3
4
1
Shows your profile picture. Tap the + button to set up or edit your profile picture.
2
Tap to edit your name.
3
Shows the email address registered with your account.
4
Tap to change your account login password. To save your new password, tap the Save button at the
bottom of the screen, then confirm the password change by entering your current account login password.
The Save button is greyed out once the new password has taken effect. You must use your new password
the next time you sign in. If you want to change the password again (i.e., ungrey the Save button), simply
return to the dashboard, then open the Profile screen again and enter a new password.
19
The Cameras Screen
1
1
Lists all of the cameras that are registered to your account. Tap on the camera name to manage the
camera's settings and cloud subscription, as well as to check the hardware information such as firmware
version, wireless connection strength, and battery level.
20
The Cameras Screen: Settings Tab
1
2
3
1
2
3
Tap to change the name of the camera.
If the video is flickering, you can change the camera's refresh rate to one of the following modes:
INDOOR 50Hz(Australia/UK), INDOOR 60Hz(North America) or OUTDOOR (Outside/Natural lighting)
TIP
In Outdoor mode, the camera will dynamically adjust exposure based on the ambient light level. This
mode can also work well for a camera that is placed in a poorly-lit (or lacking natural light) indoor
environment. Note that after changing from Indoor to Outdoor mode, please wait a few minutes for the
camera go into standby before starting live video again to enable Outdoor mode to take effect.
Shows the name of the Wi-Fi network to which the camera is connected. If multiple networks are available
in your area and you would like to switch the camera's Wi-Fi connection, tap the Update Wi-Fi button. See
"Switching Wi-Fi Networks" on page 30 for more information.
21
The Cameras Screen: Settings Tab
4
5
4
5
Drag the slider left or right to change the resolution of the camera’s live video between LOW, MED, and
HIGH. If your camera is mounted upside down, you can flip the camera’s video, including any future
motion recordings, right side up by tapping the Flip Image button. If you need to flip the camera's video
back to its original orientation, simply tap the Flip Image button again.
TIP
If the camera's live video is slow to load or frequently stops mid-stream, you may have a slow or unstable
connection to the internet—try using the LOW setting for faster loading times and smoother video
streaming.
Drag the slider left or right to adjust the camera’s motion sensor sensitivity. You can also turn off the
motion sensor completely to conserve the camera's battery life when activity monitoring is not needed, for
example, when the camera is being charged or when positioning the camera during installation. You will
still be able to start live video from the camera at any time.
TIP
Every home environment is unique, so we recommend experimenting with the motion sensitivity settings
to find out which works best for yours. For example, if your camera is overlooking a high traffic area,
you may want to turn down the motion sensitivity to only detect objects that are within the camera’s
immediate area. This will prevent unnecessary recordings of background activity further away such as your
neighbor walking on the sidewalk. That being said, you may also turn up the motion sensitivity to record
as much as possible if this is something you desire. Just be aware that the more activity your camera is
detecting and recording daily, the more battery it will consume.
22
The Cameras Screen: Settings Tab
6
7
6
7
Drag the slider left or right to adjust the time that must elapse before the motion sensor can be triggered
again by another motion activity.
TIP
Temporarily set a longer sleep period when you know that there’s ongoing activity within the vicinity of
the camera like someone mowing the grass in the backyard or guests walking in and out of a party. This
will prevent unnecessary recordings and help to conserve the camera's battery life.
Shows the current timezone, date and time of the camera. If the information is not correct, tap the Sync to
Phone Time button to enable the camera to automatically sync its timezone, date and time to the clock on
your phone.
23
The Cameras Screen: Settings Tab
8
9
8
9
Tap View Camera Backup to access the last 7 days of motion event video clips stored on the camera’s
internal memory. Tap the Format Card button to clear the camera’s internal memory and permanently
erase all recordings.
In some cases, you might need to unpair your camera. For example, if you want to use your camera with a
different SAFE by Swann account or give away your camera to a family member, you need to unpair first.
Please note that unpairing will completely delete the camera from your SAFE by Swann account and you'll
no longer be able to access the camera's motion activity clips.
24
The Cameras Screen: Subscriptions Tab
1
1
Displays the status of the camera’s cloud storage plan. Tap the Update Plan button to manage or upgrade
the camera's current cloud plan.
TIP
Every camera comes with free basic cloud storage, and you can easily upgrade your camera to a
subscription plan at any time. Subscribing to a cloud plan will enable motion event video clips to be stored
in your account for a longer term, providing additional time for you to access and download videos later
on. See in-app for the cloud subscription plan details.
25
The Cameras Screen: About Tab
1
2
3
4
1
Displays information about the camera’s firmware version. When a new version of the firmware is available,
you’ll be see the “PLUG-IN PLOWER TO UPDATE SOFTWARE” message. To update the camera, connect it to
power then return to this screen and tap the Update Firmware button that is displayed. See "Updating
the Firmware" on page 35 for more information. By upgrading the firmware, you will improve the
performance of the camera and get access to the latest features.
2
Displays the camera’s name.
3
Displays the camera’s manufacturer name.
4
Displays the camera’s model code.
26
The Cameras Screen: About Tab
5
6
7
8
9
10
11
5
Displays the camera’s serial number.
6
Displays the camera's connection state.
7
Displays the strength of the Wi-Fi signal the camera is receiving. In general, the closer the camera is to your
router/access point, the stronger the signal strength (higher % percentage), and the more reliable and
faster the wireless connection between the camera and your router/access point.
8
Displays the camera's IP address on your wireless network.
9
Displays the camera’s MAC address—a unique 12-character hardware ID assigned to the camera so it is
identifiable on your wireless network.
10
Displays the camera’s power charge state—"Battery Powered" or "Charging".
11
Displays the camera’s remaining battery level.
27
Camera Maintenance
Charging the Camera
Connect the small end (micro-USB) of the supplied charging cable to the camera. Connect the other
end to the USB port of a USB power adapter. You will receive a push notification about the camera being
plugged in for charging, and another push notification when the camera is fully charged. You can also
check the battery level at any time using the app.
29
Switching Wi-Fi Networks
If you operate multiple access points in your home, you can easily switch your camera between Wi-Fi networks.
Note: Make sure to only use a network that will provide better signal strength for your camera based on its final
location.
Go to your camera's settings, then under Wi-Fi
Network, tap Update Wi-Fi.
Tap Select Wi-Fi Network. A list of available
wireless networks nearby is displayed.
Tap the name of the Wi-Fi network that you
want the camera to join. You can scroll through
the list by swiping up or down.
Enter the password for the selected Wi-Fi
network ("HomeCentral24G in this example).
Wi-Fi network passwords are case sensitive, so
make sure to enter it exactly the same as it was
created or as found on your router. You can tap
to show the password.
(Continued on the next page)
30
Switching Wi-Fi Networks
Tap Save.
The app returns to the camera settings screen.
The name of the Wi-Fi network to which the camera has just connected will be displayed under
Wi-Fi Network.
Wait a few more minutes for the camera to properly configure its connection to the new Wi-Fi
network before starting live video again.
Note: If, after 5 minutes, you can't stream live video from the camera, you have most likely
entered an incorrect Wi-Fi password and will need to update the camera's Wi-Fi credentials via
the pairing setup. See "Updating Wi-Fi Credentials" on page 32.
31
Updating Wi-Fi Credentials
You’ll need to update the Wi-Fi credentials on your camera via the pairing setup if:
• you have changed the password for the Wi-Fi network that your camera is currently connected to,
• you have installed a new router and changed the network name (SSID) and/or password, or
• you have entered the wrong Wi-Fi password when switching to another network or when pairing the camera
Follow the on-screen instructions, then tap
Get Started.
From the dashboard, tap the drawer icon to
open the menu, then tap Pair Camera.
Enabling Pairing Mode
Press and hold for
5 seconds to enter
pairing mode
Press and hold the Pair button on the back of
your camera for 5 seconds. The LED briefly turns
off then comes back on. When the LED is blinking
blue slowly, your camera is in pairing mode.
Note: Pairing mode times out in 3 minutes.
Follow the on-screen instructions to
enable pairing mode on the camera (See
figure on the right), then tap Next.
(Continued on the next page)
32
Updating Wi-Fi Credentials
The Wi-Fi network shown is the network your
phone is currently using and will be the one your
camera joins. If this is not your preferred network,
tap Select another network at the bottom to
access your phone's Wi-Fi settings, then connect
to your preferred Wi-Fi network.
When you're done, go back to the app.
Connect your phone to the camera's temporary
Wi-Fi hotspot. Tap Go to Settings to access
your phone's Wi-Fi settings, then connect to
the Wi-Fi network named “SwannCam_XX_XX” .
When you're done, go back to the app.
Enter the password for the selected Wi-Fi
network, confirm the password, and then tap Use
this network. Wi-Fi network passwords are case
sensitive, so make sure to enter it exactly the same
as it was created or as found on your router.
to show the password.
You can tap
Wait a few moments for the camera to
configure its connection to your Wi-Fi network.
(Continued on the next page)
33
Updating Wi-Fi Credentials
Enter a name for your camera (you can also re-use the same name previously given to the camera)
or choose a name from the list of common camera locations around the home.
To finish setup, tap Go to Dashboard.
You can view the name of the Wi-Fi network to which your camera is connected by going to the
camera's settings screen.
34
Updating the Firmware
When a firmware update is available for your camera, the camera tile on the dashboard will display "UPDATE
AVAILABLE". For the best experience, always keep your camera current with the latest firmware version.
Before you can update your camera, you
need to plug it into a USB power source such
as your smartphone charger.
After your camera is plugged into a USB power
source, tap the "Play" icon on the camera tile
to connect to the camera and start live video.
Tap the gear icon at the top right of the
screen once live video is streaming,
(Continued on the next page)
35
Updating the Firmware
Tap the ABOUT tab.
Depending on your USB power source,
it may take up to 2 minutes for the app
to detect that your camera is plugged
into power before displaying the
Update Firmware button. If, after a few
minutes, the Update Firmware button
doesn't appear, please check that your
camera is securely plugged into the USB
power source (USB connector may be
loose). Then start live video from the
camera again and return to this screen.
Blinking Infrared LEDs indicate
firmware update in progress
Under "Firmware", tap the Update Firmware button that is displayed to begin the firmware update process.
Once the Update Firmware button ungreys (TIP There's no need to tap the button again), your camera will
begin downloading the newest version of the firmware and install it automatically.
During this process, your camera's IR LEDs will be blinking and you won’t be able to stream your camera (i.e.,
the camera is not operational). Do not unplug the power.
(Continued on the next page)
36
Updating the Firmware
Shortly, you will also receive a push notification from the app informing you that the
firmware upgrade process has started on your camera. You can return to the dashboard
or close the app while the upgrade is in progress—this can take up to 15 minutes
depending on the size of the firmware file and your internet connection speed.
When the firmware update process is finished, you will receive another push notification
from the app. You can also check by observing your camera's IR LEDs which stop
blinking once the camera has successfully upgraded its firmware.
37
Restarting the Camera
If you are having difficulties with your camera, try restarting it. A simple restart can often fix connectivity
issues quickly. To restart your camera, press the Reset button using a small, narrow object, such as a
paper clip or a sim ejector tool, then release. Wait for the camera to reinitialize and reconnect to the Wi-Fi
connection, which may take several minutes, then open the app to check on your camera's status.
38
Turning Off the Camera
Press and hold
for 30 seconds
You can turn off the camera at any time. We recommended doing this first, if you're planning to take it to some
other place (for example, to another residence). This will help protect the integrity of the camera data and
system by ensuring it doesn't remain operating in the background unnecessarily while in a connectionless state
during transportation.
To turn off the camera, simply press and hold the Pair button for 30 seconds. During this time, the camera’s
LED turns blue and then goes off. To turn on the camera again, simply press the Pair button momentarily.
Wait for the camera to initialize, then open the app to check on your camera.
Please note that if you've moved your camera to a place that uses a different Wi-Fi network, you'll need to
update the camera's Wi-Fi credentials. See "Updating Wi-Fi Credentials" on page 32.
39
Factory Resetting the Camera
Factory resetting your camera is usually only necessary for troubleshooting. It isn’t something to do lightly
as it will format the internal memory, wipe the current Wi-Fi information, and return all the camera settings
to defaults. If you need to factory reset your camera, here's how to do it:
1. Press and hold the Reset and Pair buttons simultaneously.
2. Let go of the Reset button and continue holding the Pair button for about 12 seconds until the
camera’s LED turns blue.
3. Let go of the Pair button. The LED turns off and your camera will reboot to its factory default state.
This process will take about 30 seconds. Once complete, your camera will slowly blink blue to indicate
that it is in pairing mode and is ready to be set up.
40
Tips & FAQs
What Do the Different LED Colors Mean?
Slow blinking blue
Pairing mode
Tip: To enter pairing mode, press the
Pair button on the back of the camera
for 5 seconds until the LED turns blue.
Blinking purple
Low battery
Tip: The app will send push
notifications when the camera begins
to run low on battery. You can check
the battery level at any time using the
app.
Fast blinking blue
Connecting to Wi-Fi / Cloud
or
Out of Wi-Fi range
Solid blue
Charging
Tip: The app will send a push
notification when the camera is being
charged.
42
Solid Red
Connected for live streaming /
recording / camera access
Blinking Infrared LEDs
Firmware update in progress
Tip: The app will send a push
notification when the firmware update
is done.
Maximizing Battery Performance
The length of time your camera can operate on a full charge depends on a myriad of
factors, such as how frequently you use it for live video streaming, how frequently motion
activity is detected, the wireless connection quality, as well as the local environmental
conditions.
Here are some simple and practical tips to get more battery life out of your
camera:
•
Make sure your camera’s firmware is the latest version.
•
Limit the amount of time (no more than a few minutes a day) streaming live video
from your camera when you want to prioritize battery life.
•
Your camera will last longer when you stream at a lower resolution. The fewer
pixels that your camera has to stream, the less power it uses.
•
Lower the motion sensor sensitivity or turn off the motion sensor to conserve
battery life if you don’t need to monitor for activity, for example, when everyone’s
home.
•
Make sure your camera is properly positioned to eliminate any false motion
triggering. The more events the camera records, the faster the battery life will
drain. Adjust your camera angle downward so its field of view is focused only
on the immediate area of concern and excludes as much background activity
as possible. If placed outdoors, avoid spots where your camera will be directly
exposed to sunlight during the day. Also, take note of shiny surfaces in the vicinity,
such as house or car windows, which can reflect sunlight and set off the motion
sensor.
•
Going away for a short trip? Give your camera a full charge the night before.
•
As a general rule, the nearer your camera is to your router, the better the wireless
connection quality and battery performance. Your camera will work harder and use
more power trying to maintain wireless connection the further it is away from your
router. (Note: Physical obstructions in your home such as brick walls and metal
frames can also interfere and degrade the Wi-Fi signal.)
•
If your camera has poor Wi-Fi reception where it is located, consider installing
a Wi-Fi range extender, or if you've have an older router, upgrade to a current
generation high-performance router— either option is an effective way of
increasing the Wi-Fi coverage range and boosting the Wi-Fi signal in and around
your home, which can help to improve your camera's battery life.
•
Your camera can operate over a wide temperature range, however, in freezing
conditions, the battery discharges more quickly and will not hold a charge for as
long as it normally would in more moderate climates.
43
Troubleshooting
I forgot my account password.
How do I reset it?
Tap the “Forgot Password” link on the Sign In
screen of the SAFE by Swann app and submit
the email address that you used to create your
SAFE by Swann account. You'll shortly receive
an email with instructions on how to reset your
account password.
I am unable to find and connect
to my camera’s Wi-Fi network
(SwannCam_XX_XX) during pairing.
What should I do?
•
If the "SwannCam_XX_XX" network is
not found, try refreshing the network list.
Turning the Wi-Fi setting on your phone off
and back on will also refresh the network
list.
Check that your camera is in pairing mode.
When your camera is in pairing mode, the
LED indicator will be blinking blue slowly.
If your camera is not in pairing mode
yet, simply press and hold the Pair
button on the back of your camera for 5
seconds until the LED indicator turns blue.
When the LED indicator is blinking blue
slowly, your camera is in pairing mode
and its temporary Wi-Fi network named
“SwannCam_XX_XX” will be discoverable.
•
•
The app displays the following error
message “Unable to Connect to
Camera” during pairing.
What should I do?
Tap the Try Again button at the bottom of the
screen to attempt pairing your camera again.
If pairing is still unsuccessful, try the following:
1. Restart the pairing process and verify that
the Password (this is the password needed
to join your Wi-Fi network) for the selected
Network SSID (this is the Wi-Fi network
name broadcasted by your router) has been
entered correctly. Wi-Fi network passwords
are case sensitive, so make sure to enter the
password exactly as found on your router
or access point.
2. Make sure your phone is properly
connected to the camera’s Wi-Fi network
"SwannCam_XX_XX" by checking your
phone's Wi-Fi settings. You may need to
allow connection to the "SwannCam_XX_
XX" network on some phone models; check
for any notification from your phone.
44
Troubleshooting
The app is just showing "Please
wait..." on the camera tile after I've
finished pairing my camera.
Once you have finished the camera pairing
process, please wait a moment for your camera
to sync initial settings and configuration to the
cloud server. If, after 5 minutes of completing
the pairing setup, the camera tile still displays
"Please wait..." and live video doesn't load
when you tap the camera tile, try closing the
app completely and then restarting it. If this
doesn't resolve the issue, you most likely have
incorrectly entered the password for the Wi-Fi
network that you have chosen to connect your
camera to. You'll need start the pairing process
again:
1. Tap the drawer icon on the dashboard to
open the menu.
2. Tap Pair Camera and follow the onscreen instructions. See "Updating WiFi Credentials" on page 32 for more
information.
My camera’s live video keeps
showing a spinning circle or fails to
load. What should I do?
Go back to the dashboard and start live
video from the camera again. You may be
experiencing camera streaming problems
because of the following:
• Limited bandwidth on your internet
connection, for example, other video
streaming services running at the same
time on your network can cause congestion
slowing down the internet upload and
download speeds.
• Wireless interference from other electronic
devices and nearby networks.
• Slow Wi-Fi connection due to the camera
receiving a weak Wi-Fi signal, for example,
the camera is too far away from your router/
access point.
If the camera’s live video still doesn’t load, try
closing the app completely and then restarting
it before starting live video again. Make sure
your phone has good internet connection.
45
Troubleshooting
I can't access my camera. The app is
showing my camera as “Offline”?
This could be due to one of the following
reasons:
• Your camera is not currently operational
because it is completely flat (out of battery,
LED blinking purple) or it has been turned
off manually.
• There is a temporary connectivity issue
with your network which is causing your
camera to be unreachable. Try connecting
to your Wi-Fi network with another device
and check if it can access the internet.
- If other devices cannot connect to your
Wi-Fi network, there is most likely an issue
with your wireless connection. Try turning
your router/access point off and then on
again, wait a few minutes then check the
wireless connection.
- If other devices can connect to your Wi-Fi
network but not access the internet, there
is most likely an issue with your internet
connection, for example, there may be a
service outage at the moment—contact your
internet service provider for help.
- If other devices can connect to your WiFi network and access the internet, the
issue is most likely with your camera. Your
camera may have gone into deep sleep after
repeated attempts to connect to your Wi-Fi
network failed for some reason, for example,
your network was down temporarily. To wake
up and restore your camera, try restarting
it. See "Restarting the Camera" on page
38 for more information.
I've stopped receiving push
notifications from the app.
•
Check that the SAFE by Swann app is
running in the background.
Some versions of the Android operating
system automatically put apps to sleep to
conserve battery life when your phone is
not in use or when an app hasn't been used
for a few days. If your phone utilizes this
battery optimization feature, you need to
turn off (or exclude) "battery optimization"
for the SAFE by Swann app so that you
don't miss any push notifications. See the
manual that comes with your phone for
additional information.
•
46
Frequently Asked Questions
Battery Charging FAQ
How do I know when to charge my
camera?
For help deciding when to charge your camera:
• Your camera’s battery level can be viewed
within the app at any time.
• Your camera’s LED indicator will start
blinking purple when it begins to run low on
battery.
• When the camera's battery level is at 20%,
you’ll receive a “Low in battery” push
notification.
• When the camera's battery level is at 10%,
you’ll receive a “Very low in battery” push
notification.
• When the camera is almost out of battery
(5% remaining), you'll receive a "Critically low
in battery" push notification. Charge your
camera as soon as possible before it runs out
of battery completely and shuts down.
Tip: You can recharge your camera at any time
whenever it's convenient— you don't have to
wait until the battery level gets very low before
recharging. For example, if you’ve spent some
time during the day streaming live video from
your camera, just plug it in for a charge to
replenish the battery.
How long does it take to recharge
my camera?
How fast your camera recharges is dependent
on the rating of the USB power adapter you’re
using. For example, a full charge using a DC5V
2.1A USB power charger, would typically take
up to 6 hours depending on how discharged
the battery is before charging. The app will
also send a push notification to let you know
when your camera is fully charged.
47
Frequently Asked Questions
Account FAQ
Can I access my SAFE by Swann
account from another phone?
Yes, you are able sign into your SAFE by Swann
account on any compatible iOS or Android
device.
Note: For privacy, make sure to sign out of the
app on any secondary devices before switching
back to your primary phone.
Can my camera be registered to
another SAFE by Swann account?
A camera can only be registered to a single
SAFE by Swann account. If you want to register
the camera to another account (for example,
you are giving the camera to a friend), you'll
first need to unpair the camera from the
account it is currently registered to.
Note: Unpairing the camera from your
account will also cancel any subscription and
permanently delete all of the camera's motion
event video clips. Make sure to download any
important video clips that you want to keep
before unpairing the camera.
To unpair the camera:
1. From the dashboard, tap the drawer icon to
open the menu.
2. Tap Camera Settings.
3. Tap the name of the camera that you want
to remove from your account.
4. Under the Settings tab, scroll all the way
down to the bottom, and tap the Unpair
Camera button.
5. Tap the Yes, Delete button to confirm.
48
Frequently Asked Questions
Account FAQ
How do I subscribe to a cloud plan?
You can easily purchase a cloud subscription
for your camera through the app:
1. From the dashboard, tap the drawer icon to
open the menu.
2. Tap Camera Settings.
3. Tap the name of the camera that you want
to purchase a cloud subscription for.
4. Tap the Subscriptions tab.
5. Tap the Update Plan button.
6. Follow the on-screen instructions to choose
the cloud subscription plan for your camera
and enter your payment information.
If other cameras are registered to your
account, you can also purchase cloud
subscriptions for them at the same time.
49
Frequently Asked Questions
Live & Playback Video FAQ
How do I watch videos in full screen?
Turn your phone sideways. Make sure your
phone’s screen orientation is set to auto-rotate
or unlocked.
Why is my camera video in black and
white?
When there is not enough ambient light,
your camera’s night detection sensor will
automatically activate the built-in infrared LEDs
(you can see the visible faint red glow coming
from the LEDs), illuminating the area in front of
it, so that you can have a clear and proper view
of the scene. In night vision mode, the video
will appear in black and white.
Why does the video from my camera
installed outdoors look blurry in the
morning?
The camera lens has most likely fogged up
because of the cold temperature overnight.
Simply wipe dry the lens using a micro-fibre
cloth. To prevent any future issues, move the
camera to a covered area such as under eaves
or an overhang, or if you want your camera
to remain where it currently is, you could try
installing a makeshift canopy or dew shield to
protect the camera lens.
Why does it sometimes take longer
than usual for the app to load the
camera’s live stream or motion event
video clip?
Immediately after launching the app and
starting live video from your camera, there
may be some delay as the app attempts to
wake your camera and establish a connection.
Factors such as your internet connection
speed and the quality of your camera's WiFi connection can affect loading times.
Whether you use a Wi-Fi connection or cellular
connection when streaming can also make an
impact. As a general rule, streaming is usually
quicker on a phone that's connected to the
same Wi-Fi network as your camera. When you
stream using your phone's cellular connection,
loading times are often reliant on the
fluctuating nature of the mobile coverage and
signal reception, which if not good enough
at the time you want to start streaming, can
result in the video taking longer time than
usual to load.
When my camera’s live video is cut
off, the app takes awhile to reestablish the stream again. How do I
prevent this?
To ensure continuous live video streaming,
please turn off your phone’s screen lock function
or set a longer idle time.
50
Frequently Asked Questions
Activity Timeline & Motion Events FAQ
How far can I go back in the activity
timeline to view motion events
captured by my camera?
This will depend on whether your camera is on
a free or subscription cloud storage plan.
How do I delete motion events from
the activity timeline?
Motion events in the activity timeline will
eventually be deleted; when this happens is
based on your camera's cloud storage plan.
If, for any reason, you want to manually delete
a motion event from the activity timeline,
here's how to do it:
1. From the Activity screen, tap the motion
event you want to delete.
2. Tap the bin icon at the top right of the
Playback screen.
3. Confirm that you want to delete the event
video. Deleting the event video will remove
the motion event completely from the
activity timeline.
Note: Once deleted, the event video can no
longer be retrieved so if it's something you
want to keep, make sure to download the
video to your phone first.
51
Frequently Asked Questions
Activity Timeline & Motion Events FAQ
How long is a motion event video
clip?
Motion event video clips can be from 10
seconds up to a minute long, in 10 second
increments.
The duration of each event video will vary
based on how long the activity the camera was
picking up went on for. After initial recording is
started, the camera checks again for motion at
the very end of every 10 second interval, and if
motion is detected, the recording will extend
for another 10 seconds. If no continuous
motion is detected (for example, detected
person may have moved out of the motion
sensor coverage area or may just be standing
still), the recording will stop at the conclusion
of the interval.
Is my camera still able to record
motion events if my internet
connection drops out?
Your camera will continue to detect and record
motion events to its internal memory even if
your internet connection is down. Once your
internet connection comes back, your camera
will attempt to upload any motion event
videos to your cloud account.
How do I access motion event videos
stored on the internal memory of
the camera?
You can easily access and download the last 7
days of motion event video clips stored locally
on your camera. Here's how:
1. From the dashboard, tap the drawer icon to
open the menu.
2. Tap Camera Settings.
3. Tap the name of the camera that you want
to access.
4. Under the Settings tab, scroll down to SD
Card and tap "View Camera Backup".
52
Frequently Asked Questions
Connectivity FAQ
Can I use my camera without an
internet connection?
No, your camera requires a Wi-Fi network
connection with internet access to stream live
video to your phone and upload motion event
videos to the cloud.
Does the camera work on the 5 GHz
Wi-Fi network band?
Your camera can connect to either the 2.4
GHz or 5 GHz Wi-Fi network band. Set up your
camera on whichever signal is strongest at the
final installation location. As a general rule,
the 2.4 GHz band has greater range, is better
at penetrating physical obstacles like walls
but slower if many devices are using it at once
while the 5 GHz band offers higher speed at
a shorter range, less interference from other
wireless devices but doesn't penetrate walls
nearly as well as the 2.4 GHz band.
How do I change my camera's Wi-Fi
network connection?
If concurrent Wi-Fi networks are available in
your home, you can switch networks for your
camera from the Camera Settings screen. See
"Switching Wi-Fi Networks" on page 30.
If you're moving to a place with new Wi-Fi
settings or simply updating your current
router's Wi-Fi settings, for example, the
network name (SSID) and/or password, you'll
need to update your camera's Wi-Fi credentials
via the pairing setup. See "Updating Wi-Fi
Credentials" on page 32.
What does the status information
displayed in the dashboard for the
camera mean?
The status information shown can indicate one
of the following:
STANDING BY - Camera is in power-saving state.
ACTIVATING - Waking camera from standby.
OFFLINE - Camera is offline. It could be having
internet connectivity issues or out of battery
completely.
53
Frequently Asked Questions
Firmware Upgrade FAQ
How do I find out if my camera has
the latest firmware?
To determine if your camera has the latest
firmware, start live video from your camera,
tap the gear icon at the top right, then go to
the camera's About tab and view the firmware
information shown.
• If “DEVICE UP-TO-DATE” is shown, this
means your camera currently has the most
current firmware installed.
• If “PLUG IN PLOWER TO UPDATE
SOFTWARE” is shown, this means a new
version of the firmware is available for
your camera. To update your camera, see
"Updating the Firmware" on page 35.
A "Failed to communicate with
camera. Please try again" popup
appears during the camera firmware
update process. What should I do?
Do not be concerned if you see this popup
message on the app. This may occur if you try
to stream the camera or if you remain on the
camera settings screen while the camera is
being updated. Just close the popup and wait
for the app to notify you when the camera
firmware update is complete. You can also
check by observing the camera's IR LEDs—they
will stop blinking immediately after the new
firmware has been installed on the camera.
Do I have to update my camera in
order to continue using it?
No, the app will continue working with
your camera as usual, however, it is highly
recommended to update to the latest
firmware for camera improvements along with
functionality and feature enhancements.
Can I update all my cameras at once?
You can only update your cameras one by one.
After the firmware update process on your
first camera has started, simply return to the
dashboard and follow the same instructions
as described in "Updating the Firmware" on
page 35 to update your next camera.
54
The content in this manual is for information purposes only and is subject to change without notice. While every effort
is made to ensure that this manual is accurate and complete at the time of publication, no liability is assumed for any
errors and omissions that may have occurred. For the latest version of this user manual, please visit: www.swann.com
Apple and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.
Google, Android, and Google Play are trademarks of Google Inc.
© 2018 Swann Communications
Version: Mar18
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