Coffee Bar Assistant
Job Title:
Reports to:
Location:
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Coffee Bar Assistant
Head chef
CSVPA, Cambridge
National
The Company
Cambridge School of Visual and Performing Arts (CSVPA) is one of the UK’s leading providers of Art & Design,
Drama and Music pathway and degree programmes. Since 1985, CSVPA has been a specialist arts foundation
school, and over time has grown its portfolio to include undergraduate degrees and a Master’s preparation
programme. Our unique and personalised approach to creative learning has given students the opportunity to
develop their skills, build their confidence and progress onto some of the most prestigious Art & Design schools,
music conservatoires and world-renowned drama schools.
CSVPA is part of Cambridge Education Group, which has been delivering the highest quality academic, creative and
English language programs since 1952, preparing thousands of students to progress onto the world’s leading
universities.
The Group operates under four different brands: Cambridge School of Visual & Performing Arts (CSVPA); CATS
College – high schools in Cambridge, Canterbury and London, and Boston, USA; ONCAMPUS– teaching foundation
courses to university degrees on campuses in the UK, USA and mainland Europe; and Stafford House – year-round
English Language schools in Brighton, Canterbury, London and USA, and Study Holiday centres across the UK and
the USA for juniors.
Whatever students aspire to, whichever college, school or centre they choose, Cambridge Education Group
promises excellent teaching, premium facilities and the personal service our students demand.
Cambridge Education Group aims to be the undisputed customer service leader in the international education
sector and to be recognised as such by its agents, partners and their clients, by the universities it works with and by
its competitors. The objective is simple: to deliver exceptionally high standards of service in every single customer
interaction and to ensure that our ‘CARE’ principles are clearly understood and are effectively applied across the
whole organisation in all teams and at all levels of responsibility.
CEG is committed to safeguarding and promoting the welfare of children and young people and expects all staff
and volunteers to share this commitment. The Company also expects all staff and volunteers to share the
Company’s commitment to Equal Opportunities within the workplace.
Job overview
Main duties for the Coffee Bar Assistant will include:
Day to day cleaning of canteen and kitchen to a high standard
Food preparation/correct labelling/rotation/storage
Allergy awareness
Front of house service
Assist with deliveries to ensure they are put away correctly
Making of sandwiches and baguettes for the coffee bar
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Coffee Bar Assistant
Job description
The following section outlines a more detailed, but not exhaustive, description of the duties pertinent to this post.
Key Responsibilities
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Main Duties
Day to day running of the coffee bar
5 star rating is maintained with the food standards agency
Ordering of stock
Responsible for the cleaning of the coffee bar and area
Delivery’s all stored correctly
Day to day correspondence with the client and catering manager
Daily cashing up and handing to Bursary
Details
Cross College Duties
To be mindful of the need to ensure all College students and staff receive a high level of
food production and balanced diet accordance to the government legislation (Food Policy in
Schools).
To promote the good name of the College through conduct towards students, parents,
agents and other parties, and attendance at College events (consistent with the Staff and Personal
Tutor Handbooks).
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To adhere at all times to College standards (consistent with the Staff Handbook).
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To provide general support and cover across the organisation as required.
To be mindful at all times of health and safety requirements (consistent with the Staff
Handbook).
Daily
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Maintain the high level of hygiene standards throughout the catering establishment.
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Fridge & freezer temperatures to be recorded.
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Food temperatures to be recorded from kitchen as well as on the hot plate.
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Open & closing checks to be done daily and signed off by Chefs.
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All staff to be wearing correct uniforms at all times.
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All uniforms are clean on and ironed.
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All staff required to use correct tools at all times.
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All food to be produced to a high standard and to the correct temperature.
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All food to be garnished on hot plate.
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All chemicals to be stored away in locked cabinet except daily spray bottles.
Minimum of ten items to be on the salad bar including one of each of the following: meat,
fish, cheese or egg item.
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All accidents to be logged as they happen in the SFBB manual.
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Coffee Bar Assistant
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Report all issue in the day to day running of the kitchen to the Head Chef.
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Report any Maintenance issues to the Catering Manager.
All staff that have been off sick must report to the catering manager on the day of return
and fill in a back to work form accordance to the Staff Handbook.
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Store rooms to be kept clean and tidy with no food products/containers on the floor.
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Fridges/Freezers are to be kept clean and tidy with all items labelled and day dotted.
Support all staff were necessary and if any further support is needed then liaise with the
Catering Manager.
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Document all issues that may occur with staff and report to the Catering Manager.
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Other related duties as directed by the management from time to time.
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All shifts to be covered and cover where necessary.
Weekly
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Check all equipment is safe with no defects.
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Check all fridges and freezers are running correctly.
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Check hot plate is running correctly.
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Report to Catering Manager any defects.
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Other related duties as directed by the management from time to time.
Monthly
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SFBB manual to be kept up to date with staff details and training records.
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SFBB manual to be kept up to date with suppliers details.
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All new staff to inform Head Chef of their sizes required for uniforms.
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All new staff to be inducted with basic chemical training.
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All new staff to be inducted in basic food hygiene.
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Issue all new staff with a SFBB manual and to ensure that they have watched the DVD and filled out the
manual.
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Hand all holiday requests to the Head Chef to authorise.
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New staff to fill out DBS form, medical form and Induction form.
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Cleaning of the outside area as and when required.
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General cleaning duties of the canteen/kitchen.
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You will also be required to undertake additional duties during our busy Summer School period. These
additional duties will be notified to you prior to the commencement of the Summer School.
The post holder will have the ultimate responsibility for all the above functions. He or she will need to possess a
caring attitude and a good sense of customer service. An ability to work using one’s own initiative as well as being
a good team player is a pre-requisite. Experience gained within a residential environment would be of use.
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Coffee Bar Assistant
Person Specification
Customer First – It’s ESSENTIAL all candidates meet the CEG Customer First CARE Principles:Commit
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Goes the extra mile
Follows-up & follows through
Understands and communicates the College offerings and capabilities.
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Takes ownership
Looks for a solution
Act
Respond
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Addresses issues positively
Communicates proactively
Empathise
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Demonstrates a clear empathy with clients and understands their needs
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Is an active listener
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Is respectful and values our customers
Demonstrates good critical thinking skills to understand client issues.
Can suggest and where appropriate implement solutions appropriate to client situations.
Gathers facts and analyses situations in accurate and organised fashion.
Education
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Educated at GCSE level or equivalent
Has knowledge of basic food Hygiene training
Had previous experience with COSHH training
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An NVQ in catering is desirable, but not essential, as full training is offered to the right candidate.
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Basic Knowledge of food allergies
Experience
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Has the confidence and respect of peers, sub-ordinates and superiors.
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Establishes team direction and responsibilities for achievement of team/College objectives.
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Understands others’ development needs and seeks opportunities to provide support.
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Creates an open and supportive team climate.
Skills
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Coffee Bar Assistant
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Problem-solving abilities.
Accuracy.
Meets deadlines and is able to be flexible when situations demand.
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Demonstrates a capability to balance competing demands.
Behaviours
- Has positive impact with colleagues and clients.
- Projects appropriate professional image.
- Speaks clearly and persuasively when interacting with internal and external personnel.
- Can facilitate potentially difficult discussions in an internal and external context.
- Keeps line manager and team informed of progress or difficulties.
- Displays excellent listening and questioning skills.
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