Please refer to the last page of this manual for the full list of IKEA
appointed After Sales Service Provider and relative national phone
Safety information
Safety instructions
Product description
First use
Daily use
Hints and tips
Care and cleaning
Technical data
Subject to change without notice.
Safety information
Before the installation and use of the appliance, carefully read
the supplied instructions. The manufacturer is not responsible
for any injuries or damages that are the result of incorrect
installation or usage. Always keep the instructions in a safe and
accessible location for future reference.
Children and vulnerable people safety
This appliance can be used by children aged from 8 years
and above and persons with reduced physical, sensory or
mental capabilities or lack of experience and knowledge if
they have been given supervision or instruction concerning
the use of the appliance in a safe way and understand the
hazards involved.
Do not let children play with the appliance.
Children shall not carry out cleaning and user maintenance of
the appliance without supervision.
Keep all packaging away from children and dispose of it
General Safety
This appliance is intended to be used in household and
similar applications such as:
Farm houses; staff kitchen areas in shops, offices and other
working environments
– By clients in hotels, motels, bed and breakfast and other
residential type environments
Keep ventilation openings, in the appliance enclosure or in
the built-in structure, clear of obstruction.
Do not use mechanical devices or other means to accelerate
the defrosting process, other than those recommended by the
Do not damage the refrigerant circuit.
Do not use electrical appliances inside the food storage
compartments of the appliance, unless they are of the type
recommended by the manufacturer.
Do not use water spray and steam to clean the appliance.
Clean the appliance with a moist soft cloth. Only use neutral
detergents. Do not use abrasive products, abrasive cleaning
pads, solvents or metal objects.
Do not store explosive substances such as aerosol cans with a
flammable propellant in this appliance.
If the supply cord is damaged, it must be replaced by the
manufacturer, its Authorised Service Centre or similarly
qualified persons in order to avoid a hazard.
Safety instructions
Warning! Only a qualified
person must install this
• Remove all the packaging and the transit
• Do not install or use a damaged
• Follow the installation instruction
supplied with the appliance.
• Always take care when moving the
appliance as it is heavy. Always use
safety gloves and enclosed footwear.
• Make sure the air can circulate around
the appliance.
• At first installation or after reversing the
door wait at least 4 hours before
connecting the appliance to the power
supply. This is to allow the oil to flow
back in the compressor.
• Before carrying out any operations on
the appliance (e.g. reversing the door),
remove the plug from the power socket.
• Do not install the appliance close to
radiators or cookers, ovens or hobs.
• Do not install the appliance where there
is direct sunlight.
• Do not install this appliance in areas that
are too humid or too cold, such as the
construction appendices, garages or
wine cellars.
• When you move the appliance, lift it by
the front edge to avoid scratching the
• The appliance contains a bag of
desiccant. This is not a toy. This is not
food. Please dispose of it immediately.
Electrical connection
Warning! Risk of fire and
electrical shock.
• The appliance must be earthed.
• Make sure that the parameters on the
rating plate are compatible with the
electrical ratings of the mains power
• Always use a correctly installed
shockproof socket.
• Do not use multi-plug adapters and
extension cables.
• Make sure not to cause damage to the
electrical components (e.g. mains plug,
mains cable, compressor). Contact the
Authorised Service Centre or an
electrician to change the electrical
• The mains cable must stay below the
level of the mains plug.
• Connect the mains plug to the mains
socket only at the end of the installation.
Make sure that there is access to the
mains plug after the installation.
• Do not pull the mains cable to disconnect
the appliance. Always pull the mains
Warning! Risk of injury, burns,
electrical shock or fire.
• Do not change the specification of this
• Do not put electrical appliances (e.g. ice
cream makers) in the appliance unless
they are stated applicable by the
• Be careful not to cause damage to the
refrigerant circuit. It contains isobutane
(R600a), a natural gas with a high level
of environmental compatibility. This gas
is flammable.
• If damage occurs to the refrigerant
circuit, make sure that there are no
flames and sources of ignition in the
room. Ventilate the room.
• Do not let hot items to touch the plastic
parts of the appliance.
• Do not put soft drinks in the freezer
compartment. This will create pressure
on the drink container.
• Do not store flammable gas and liquid in
the appliance.
• Do not put flammable products or items
that are wet with flammable products in,
near or on the appliance.
• Do not touch the compressor or the
condenser. They are hot.
• Do not remove or touch items from the
freezer compartment if your hands are
wet or damp.
• Do not freeze again food that has been
• Obey the storage instructions on the
packaging of frozen food.
Internal light
• The type of lamp used for this appliance
is not suitable for household room
Care and cleaning
Warning! Risk of injury or
damage to the appliance.
• Before maintenance, deactivate the
appliance and disconnect the mains plug
from the mains socket.
• This appliance contains hydrocarbons in
the cooling unit. Only a qualified person
must do the maintenance and the
recharging of the unit.
• Regularly examine the drain of the
appliance and if necessary, clean it. If
the drain is blocked, defrosted water
collects in the bottom of the appliance.
• Disconnect the appliance from the mains
• Cut off the mains cable and discard it.
• Remove the door to prevent children and
pets to be closed inside of the appliance.
• The refrigerant circuit and the insulation
materials of this appliance are ozonefriendly.
• The insulation foam contains flammable
gas. Contact your municipal authority for
information on how to discard the
appliance correctly.
• Do not cause damage to the part of the
cooling unit that is near the heat
Warning! Risk of injury or
Warning! Refer to Safety
Refer to the assembly instructions
for the installation.
To ensure best performance, install the
appliance well away from sources of heat
such as radiators, boilers, direct sunlight etc.
Make sure that air can circulate freely
around the back of the cabinet.
This appliance should be installed in a dry,
well ventilated indoor (garage or cellar)
also, but for optimum performance install
this appliance at a location where the
ambient temperature corresponds to the
climate class indicated on the rating plate
of the appliance:
Climate class
Ambient temperature
+10°C to + 32°C
+16°C to + 32°C
+16°C to + 38°C
+16°C to + 43°C
Electrical Connection
Caution! Any electrical work
required to install this appliance
should be carried out by a
qualified electrician or
competent person.
Warning! This appliance must be
The manufacturer declines any
liability should these safety
measures not be observed.
The wires in the mains lead are coloured in
accordance with the following code:
• A - green and yellow: Earth
• C - brown: Live
• D - blue: Neutral
As the colours of the wires in the mains lead
of this appliance may not correspond with
the coloured markings identifying the
terminals in your plug, proceed as follows:
1. Connect the wire coloured green and
yellow to the terminal marked either
with the letter “E“ or by the earth symbol
or coloured green and yellow.
2. Connect the wire coloured blue to the
terminal either marked with the letter
“N“ or coloured black.
3. Connect the wire coloured brown to the
terminal either marked with the “L“ or
coloured red.
4. Check that no cut, or stray strands of
wire is present and the cord clamp (E) is
secure over the outer sheath.
Make sure the electricity supply voltage
is the same as that indicated on the
appliance rating plate.
5. Switch on the appliance.
The appliance is supplied with a 13 amp
fuse (B). In the event of having to change
the fuse in the plug supplied, a 13 amp
ASTA approved (BS 1362) fuse must be
Warning! A cut off plug inserted
into a 13 amp socket is a serious
safety (shock) hazard. Ensure
that it is disposed of safely.
Product description
Product overview
Fan- cooling
Led light
Dairy compartment with lid
Door balconies
Bottle balcony with holder
Freezing drawer
Freezer drawers
Control panel
Rating plate
10 Vegetable drawer
11 Glass shelves
12 Bottle rack
Least cold zone
Intermediate temperature zone
Coldest zone
1 ON/OFF switch
2 Freezer temperature regulator
3 Fridge-Freezer temperature indication
4 Display
5 Function button
Alarm reset switch
6 Fridge temperature regulator
A. Fridge compartment indicator
B. Freezer compartment indicator
C. Positive or negative temperature
D. Temperature indicator
E. Fast Freezing function
F. Shopping function
G. Fan- cooling function
Switching on
• Positive or negative temperature
indicator will flash.
• the temperature flashes, the
background of the display is red and
you will hear a buzzer.
2. Press Function and the buzzer will go off
(also refer to "High temperature
alarm" ).
1. After plugging the plug into the power
outlet, if the display is not illuminated,
press ON/OFF switch.
As soon as the appliance is turned on, the
following signals will appear on the control
The display will show the actual freezer
temperature for a few seconds.
3. Set the desired temperature (refer to
"Temperature regulation").
The temperature of the fridge compartment
may be regulated by rotating the Fridge
temperature regulator, and may vary
between more or less +2°C and +8°C.
Switching off
The temperature of the freezer
compartment may be regulated by rotating
the Freezer temperature regulator, and
may vary between more or less -15°C and
Press the ON/OFF switch for more than 1
second to shut off the appliance.
After this, a countdown of the temperature
from -3 -2 -1 will be shown.
When the appliance is switched
off, the display also goes off.
Switching off the fridge compartment
To switch off the refrigerator compartment,
rotate the Fridge temperature setting
regulator counter- clockwise till position
Once the refrigerator compartment is shut
off, the only temperature which is indicated
is the one of the freezer compartment.
In this condition, the lighting in the
refrigerator compartment will be switched
The freezer compartment will keep on
Temperature Indication
Each time the Fridge-Freezer temperature
indication button is pressed, the display
indicates in sequence:
1. • The Fridge compartment indicator is
• The display indicates the latest set
temperature for the fridge.
2. • The Freezer compartment indicator is
on (In normal conditions).
• The display indicates the latest set
temperature for the freezer.
Temperature regulation
The temperature within the appliance is
controlled by the Temperature regulator.
For a correct storage of the food the
following temperatures should be set:
• fridge: +5°C
• freezer: -18°C
During normal operating the Temperature
indicator shows the temperature currently
To operate the appliance proceed as
1. turn the Temperature regulator
clockwise to obtain the maximum
2. turn the Temperature regulator counter
- clockwise to obtain the minimum
The intermediate position is
usually the most suitable.
However, the exact setting
should be chosen keeping in
mind that the temperature inside
the appliance depends on:
• room temperature
• how often the door is opened
• the quantity of food stored
• the location of the appliance.
High temperature alarm
An increase in the temperature in the
freezer compartment (for example due to a
power failure) is indicated by:
• flashing temperature
• freezer compartment flashing (Freezer
compartment indicator/Door open alarm
• sounding of buzzer
• red illumination of display
When normal conditions are restored:
• the acoustic signal shuts off
• the temperature value continues to flash
• the display illumination remains red.
When you press MODE/Alarm reset switch
to deactivate the alarm, the highest
temperature reached in the compartment
appears on indicator
for some seconds.
At this point the flashing stops and the
display illumination changes over from red
to white.
During the alarm, the buzzer can be
switched off by pressing MODE/Alarm reset
The illumination of the display remains red
until normal storage conditions are
Functions menu
Each time Function is pressed, the following
functions can be activated:
Shopping function
FastFreezing function
Fan-cooling function
no symbol: normal operation
You can turn on any function at
any time and turn the function off
by pressing Function several
times until no icon appears.
Fast Freezing function
To freeze fresh food you will need to
activate Fast Freezing function.
Press Function (several times if necessary)
until the corresponding icon appears.
This function stops automatically
after 52 hours.
It is possible to deactivate the function at
any time by pressing Function (refer to
"Functions menu").
Shopping function
If you need to insert a large amount of
warm food, for example after doing the
grocery shopping, we suggest activating
the Shopping function to chill the products
more rapidly and to avoid warming the
other food which is already in the
The Shopping function shuts off
automatically after
approximately 6 hours.
1. Press Function until the corresponding
icon appears.
The Shopping indicator flashes.
2. Press OK to confirm.
The Shopping indicator is shown.
To switch off the function before its
automatic end repeat the procedure until
The Shopping indicator goes off.
The function switches off by
selecting a different fridge set
Fan-cooling function
The refrigerator compartment is equipped
with a device that allows for the rapid
cooling of food and more uniform
temperature in the compartment.
The function is activated by pressing the
Function (several times if necessary) until the
corresponding icon appears
In this condition the fan works continuously.
It is possible to deactivate the function at
any time by pressing the Function until the
goes out of view.
If the function is activated
automatically the fan icon is not
shown (refer to "Daily use").
The activation of the fan function
increases the energy
First use
Cleaning the interior
1. Before using the appliance for the first
time, wash the interior and all internal
accessories with lukewarm water and
some neutral soap so as to remove the
typical smell of a brand-new product.
2. Dry thoroughly.
Do not use detergents or
abrasive powders, as these will
damage the finish.
Daily use
Warning! Refer to Safety
Egg tray
Movable shelves
Ice tray
Freezer blocks
The walls of the refrigerator are equipped
with a series of runners so that the safety
glass shelves can be positioned as desired.
Caution! Do not move the glass
shelf above the vegetable
drawer to ensure correct air
Positioning the door balconies
There is a grille on the bottom of the drawer
to separate the fruit and vegetables from
any humidity that may form on the bottom
All parts inside the drawer can be removed
for cleaning purposes.
Fan cooling
To permit storage of food packages of
various sizes, the door balconies can be
placed at different heights.
To make these adjustments proceed as
follows: gradually pull upwards the balcony
until it comes free (1), remove it by pushing
towards inside (2), then reposition as
Vegetable Drawer
This device activates by itself when needed,
for example for a quick temperature
recovering after door opening or when the
ambient temperature is high.
Allows you to switch on the device manually
when needed (refer to "Fan-cooling
The device stops when the door
is open and restarts immediately
after the door closing.
Freezing fresh food
The freezer compartment is suitable for
freezing fresh food and storing frozen and
deep-frozen food for a long time.
The drawer is suitable for storing fruit and
There is a separator inside the drawer that
can be placed in different positions to allow
for the subdivision best suited to personal
To freeze fresh food activate the Fast
Freezing function at least 24 hours before
placing the food to be frozen in the freezer
Place the fresh food to be frozen in the
upper drawer, as this is the coldest point.
The maximum amount of food that can be
frozen in 24 hours is specified on the rating
plate, a label located on the inside of the
The freezing process lasts 24 hours: during
this period do not add other food to be
Storage of frozen food
When first starting-up or after a period out
of use, before putting the products in the
compartment let the appliance run at least
12 hours on the Fast Freezing setting.
If large quantities of food are to be stored,
remove all drawers from appliance and
place food on glass shelf to obtain the best
In the event of accidental
defrosting, for example due to a
power failure, if the power has
been off for longer that the value
shown in the technical
characteristics chart under "rising
time", the defrosted food must be
consumed quickly or cooked
immediately and then re-frozen
(after cooling).
Freezer Blocks
Two freezer blocks are supplied in the
freezer; this increase the length of time for
which food will keep in the event of a
power failure or breakdown.
Hints and tips
Normal operating sounds
The following sounds are normal during
• A faint gurgling and bubbling sound
from coils sound when refrigerant is
• A whirring and pulsating sound from the
compressor when refrigerant is pumped.
• A sudden cracking noise from inside
appliance caused by thermic dilatation
(a natural and not dangerous physical
• A faint click noise from the temperature
regulator when the compressor switches
on or off.
Hints for energy saving
• Do not open the door frequently or leave
it open longer than absolutely necessary.
• If foreseen, do not remove the cold
accumulators from the freezer basket.
Hints for fresh food refrigeration
To obtain the best performance:
• do not store warm food or evaporating
liquids in the refrigerator
• do cover or wrap the food, particularly if
it has a strong flavour
• position food so that air can circulate
freely around it
Hints for refrigeration
Useful hints:
• Meat (all types): wrap in a suitable
packaging and place it on the glass shelf
above the vegetable drawer. Store meat
for at most 1-2 days.
• Cooked foods, cold dishes: cover and
place on any shelf.
• Fruit and vegetables: clean thoroughly
and place in a special drawer. Bananas,
potatoes, onions and garlic must not be
kept in the refrigerator if not packed.
• Butter and cheese: place in a special
airtight container or wrap in an
aluminium foil or a polythene bag to
exclude as much air as possible.
• Bottles: close with a cap and place on
the door bottle shelf, or (if available) on
the bottle rack.
Hints for freezing
To help you make the most of the freezing
process, here are some important hints:
• the maximum quantity of food which can
be frozen in 24 hours is shown on the
rating plate;
• the freezing process takes 24 hours no
further food to be frozen should be
added during this period;
• freeze only top quality, fresh and
thoroughly cleaned, foodstuffs;
• prepare food in small portions to enable
it to be rapidly and completely frozen
and to make it possible subsequently to
thaw only the quantity required;
• wrap up the food in aluminium foil or
polythene and make sure that the
packages are airtight;
• do not allow fresh, unfrozen food to
touch food which is already frozen, thus
avoiding a rise in temperature of the
• lean foods store better and longer than
fatty ones; salt reduces the storage life of
• water ices, if consumed immediately
after removal from the freezer
compartment, can possibly cause the skin
to be freeze burnt;
• it is advisable to show the freezing in
date on each individual pack to enable
you to keep tab of the storage time.
Hints for storage of frozen food
To obtain the best performance from this
appliance, you should:
• make sure that the commercially frozen
foodstuffs were adequately stored by the
• be sure that frozen foodstuffs are
transferred from the foodstore to the
freezer in the shortest possible time;
• not open the door frequently or leave it
open longer than absolutely necessary;
• once defrosted, food deteriorates
rapidly and cannot be refrozen;
• do not exceed the storage period
indicated by the food manufacturer.
Care and cleaning
Warning! Refer to Safety
Periodic cleaning
The equipment has to be cleaned regularly:
• clean the inside and accessories with
lukewarm water and some neutral soap.
• regularly check the door seals and wipe
clean to ensure they are clean and free
from debris.
• rinse and dry thoroughly.
Do not pull, move or damage
any pipes and/or cables inside
the cabinet.
Never use detergents, abrasive
powders, highly perfumed
cleaning products or wax
polishes to clean the interior as
this will damage the surface and
leave a strong odour.
Clean the condenser (black grill) and the
compressor at the back of the appliance
with a brush . This operation will improve
the performance of the appliance and save
electricity consumption.
Take care of not to damage the
cooling system.
Defrosting of the refrigerator
Defrosting the freezer
The freezer compartment is frost free. This
means that there is no build up of frost
when it is in operation, neither on the
internal walls nor on the foods.
Periods of non-operation
When the appliance is not in use for long
periods, take the following precautions:
Frost is automatically eliminated from the
evaporator of the refrigerator compartment
every time the motor compressor stops,
during normal use. The defrost water drains
out through a trough into a special
container at the back of the appliance, over
the motor compressor, where it evaporates.
It is important to periodically clean the
defrost water drain hole in the middle of the
refrigerator compartment channel to
prevent the water overflowing and dripping
onto the food inside.
Remove all food.
Defrost, if applicable
Clean the appliance and all accessories.
Leave all doors open to prevent
unpleasant smells.
If the cabinet will be kept on, ask
somebody to check it once in a
while to prevent the food inside
from spoiling in case of a power
Warning! Refer to Safety
What to do if...
Possible cause
The appliance does not operate.
The appliance is switched
Switch on the appliance.
The appliance does not operate.
The mains plug is not connected to the mains socket
Connect the mains plug to the
mains socket correctly.
The appliance does not operate.
There is no voltage in the
mains socket.
Connect a different electrical
appliance to the mains socket.
Contact a qualified electrician.
Possible cause
The appliance is noisy.
The appliance is not supported properly.
Check if the appliance stands
Audible or visual alarm is
The cabinet has been recently switched on or the
temperature is still too
Refer to "High Temperature
Audible or visual alarm is
The temperature in the ap- Contact a qualified electrician
pliance is too high.
or contact the nearest Authorised Service Centre.
The lamp does not work.
The lamp is in stand-by
Close and open the door.
The lamp does not work.
The lamp is defective.
Contact the nearest Authorised Service Centre.
The compressor operates
Temperature is set incorrectly.
Refer to "Operation" chapter.
The compressor operates
Many food products were
inserted at the same time.
Wait a few hours and then
check the temperature again.
The compressor operates
The room temperature is
too high.
Refer to climate class chart on
the rating plate.
The compressor operates
Food products placed in
the appliance were too
Allow food products to cool to
room temperature before storing.
The compressor operates
The door is not closed correctly.
Refer to "Closing the door".
The compressor operates
The FastFreezing function
is switched on.
Refer to "FastFreezing function".
The compressor operates
The Shopping is switched
Refer to "Shopping ".
The compressor does not
This is normal, no error has The compressor starts after
start immediately after
some time.
pressing FastFreezing, or after the change of the temperature.
Possible cause
The compressor does not
start immediately after
pressing Shopping, or after
the change of the temperature.
This is normal, no error has The compressor starts after
some time.
Water flows inside the refrigerator.
Food products prevent
Make sure that food products
water from flowing into the do not touch the rear plate.
water collector.
Water flows on the floor.
The melting water outlet is Attach the melting water outlet
not connected to the evap- to the evaporative tray.
orative tray above the
Temperature cannot be set.
The Shopping is switched
Switch off Shopping manually,
or wait until the function resets
automatically to set the temperature. Refer to " Shopping".
Temperature cannot be set.
The FastFreezing function
is switched on.
Switch off FastFreezing function manually, or wait until the
function resets automatically
to set the temperature. Refer
to "FastFreezing function".
The temperature in the appliance is too low/too high.
The temperature regulator Set a higher/lower temperais not set correctly.
The temperature in the appliance is too low/too high.
The door is not closed correctly.
The temperature in the appliance is too low/too high.
The food products temper- Let the food products temperature is too high.
ature decrease to room temperature before storage.
The temperature in the appliance is too low/too high.
Many food products were
inserted at the same time.
Insert less food products at the
same time.
The temperature in the appliance is too low/too high.
The door has been
opened too often.
Open the door only if necessary.
The temperature in the appliance is too low/too high.
The FastFreezing function
is switched on.
Refer to "FastFreezing function".
Refer to "Closing the door".
Possible cause
The temperature in the appliance is too low/too high.
The Shopping is switched
The temperature in the appliance is too low/too high.
There is no cold air circula- Make sure that there is cold
tion in the appliance.
air circulation in the appliance.
There is too much condensed water on the rear
wall of the refrigerator.
Door was opened too frequently.
Open the door only when necessary.
There is too much condensed water on the rear
wall of the refrigerator.
Door was not closed completely.
Make sure the door is closed
There is too much condensed water on the rear
wall of the refrigerator.
Stored food was not wrap- Wrap food in suitable packped.
aging before storing it in the
Door does not open easily.
You attempted to re-open Wait a few seconds between
the door immediately after closing and re-opening of the
If your appliance is still not
working properly after making
the above checks, contact the
Authorised Service Centre. You
can find the list at the end of this
Replacing the lamp
The appliance is equipped with a longlife
LED interior light.
Only service is allowed to replace the
lighting device. Contact your Authorised
Service Centre.
Technical data
Technical data
Product category
Refer to "Shopping".
Closing the door
1. Clean the door gaskets.
2. If necessary, adjust the door. Refer to
assembly instructions.
3. If necessary, replace the defective door
gaskets. Contact the Authorised Service
Appliance Type
Refrigerator - Freezer
Product dimensions
1827 mm
540 mm
552 mm
Net volume
219 Litre
64 Litre
Defrost system
Star rating
Rising time
21 hours
Freezing capacity
8 kg/24h
Energy consumption
0,841 kWh/24h
Noise level
39 dB (A)
Energy class
230 - 240 V
50 Hz
The technical information is situated in the
rating plate on the internal left side of the
appliance and in the energy label.
Recycle the materials with the symbol .
Put the packaging in applicable containers
to recycle it. Help protect the environment
and human health and to recycle waste of
electrical and electronic appliances. Do not
dispose appliances marked with the symbol
with the household waste. Return the
product to your local recycling facility or
contact your municipal office.
How long is the IKEA guarantee valid?
This guarantee is valid for five (5) years
from the original date of purchase of Your
appliance at IKEA, unless the appliance is
named LAGAN in which case two (2) years
of guarantee apply. The original sales
receipt is required as proof of purchase. If
service work is carried out under guarantee,
this will not extend the guarantee period for
the appliance,
Which appliances are not covered by the
IKEA five (5) years guarantee?
The range of appliances named LAGAN
and all appliances purchased in IKEA
before 1st of August 2007
Who will execute the service?
IKEA service provider will provide the
service through its own service operations
or authorized service partner network.
What does this guarantee cover?
The guarantee covers faults of the
appliance, which have been caused by
faulty construction or material faults from
the date of purchase from IKEA. This
guarantee applies to domestic use only. The
exceptions are specified under the headline
“What is not covered under this
guarantee?” Within the guarantee period,
the costs to remedy the fault e.g. repairs,
parts, labour and travel will be covered,
provided that the appliance is accessible
for repair without special expenditure. On
these conditions the EU guidelines (Nr.
99/44/EG) and the respective local
regulations are applicable. Replaced parts
become the property of IKEA.
What will IKEA do to correct the problem?
IKEA appointed service provider will
examine the product and decide, at its sole
discretion, if it is covered under this
guarantee. If considered covered, IKEA
service provider or its authorized service
partner through its own service operations,
will then, at its sole discretion, either repair
the defective product or replace it with the
same or a comparable product.
What is not covered under this
• Normal wear and tear.
• Deliberate or negligent damage,
damage caused by failure to observe
operating instructions, incorrect
installation or by connection to the
wrong voltage, damage caused by
chemical or electro-chemical reaction,
rust, corrosion or water damage
including but not limited to damage
caused by excessive lime in the water
supply, damage caused by abnormal
environmental conditions.
• Consumable parts including batteries
and lamps.
• Non-functional and decorative parts
which do not affect normal use of the
appliance, including any scratches and
possible color differences.
• Accidental damage caused by foreign
objects or substances and cleaning or
unblocking of filters, drainage systems or
soap drawers.
• Damage to the following parts: ceramic
glass, accessories, crockery and cutlery
baskets, feed and drainage pipes, seals,
lamps and lamp covers, screens, knobs,
casings and parts of casings. Unless such
damages can be proved to have been
caused by production faults.
• Cases where no fault could be found
during a technician’s visit.
• Repairs not carried out by our appointed
service providers and/or an authorized
service contractual partner or where
non-original parts have been used.
• Repairs caused by installation which is
faulty or not according to specification.
• The use of the appliance in a nondomestic environment i.e. professional
• Transportation damages. If a customer
transports the product to their home or
other address, IKEA is not liable for any
damage that may occur during transport.
However, if IKEA delivers the product to
the customer's delivery address, then
damage to the product that occurs
during this delivery will be covered by
this guarantee.
• Cost for carrying out the initial
installation of the IKEA appliance.
However, if an IKEA service provider or
its authorized service partner repairs or
replaces the appliance under the terms
of this guarantee, the service provider or
its authorized service partner will reinstall the repaired appliance or install
the replacement, if necessary.
This restriction do not apply to fault-free
work carried out by a qualified specialist
using our original parts in order to adapt
the appliance to the technical safety
specifications of another EU country.
How country law applies
The IKEA guarantee gives You specific legal
rights, which covers or exceed local
demands. However these conditions do not
limit in any way consumer rights described
in the local legislation
Area of validity
For appliances which are purchased in one
EU country and taken to another EU
country, the services will be provided in the
framework of the guarantee conditions
normal in the new country. An obligation to
carry out services in the framework of the
guarantee exists only if the appliance
complies and is installed in accordance
• the technical specifications of the country
in which the guarantee claim is made;
• the Assembly Instructions and User
Manual Safety Information;
The dedicated After Sales Service for
IKEA appliances:
Please do not hesitate to contact IKEA After
Sales Service to:
1. make a service request under this
2. ask for clarification on installation of the
IKEA appliance in the dedicated IKEA
kitchen furniture. The service won’t
provide clarifications related to:
• the overall IKEA kitchen installation;
• connections to electricity (if machine
comes without plug and cable), to
water and to gas since they have to
be executed by an authorized
service engineer.
3. ask for clarification on user manual
contents and specifications of the IKEA
To ensure that we provide you with the best
assistance, please read carefully the
Assembly Instructions and/or the User
Manual section of this booklet before
contacting us.
How to reach us if You need our service
Please refer to the last page of this manual
for the full list of IKEA appointed contacts
and relative national phone numbers.
In order to provide You with a
quicker service, we recommend
that You use the specific phone
numbers listed at the end of this
manual. Always refer to the
numbers listed in the booklet of
the specific appliance You need
an assistance for. Before calling
us, assure that You have to hand
the IKEA article number (8 digit
code) for the appliance of which
you need our assistance.
Your proof of purchase and
required for the guarantee to
apply. Note that the receipt
reports also the IKEA article
name and number (8 digit code)
for each of the appliances you
have purchased.
Do You need extra help?
For any additional questions not related to
After Sales of your appliances, please
contact our nearest IKEA store call centre.
We recommend you read the appliance
documentation carefully before contacting
Phone number
070 246016
Call Fee
Opening time
Binnenlandse gesprekskosten
8 tot 20 Weekdagen
Tarif des appels nationaux
8 à 20. En semaine
Такса за повикване от страната
От 9 до 18 ч в работни дни
Česká republika
246 019721
Cena za místní hovor
70 15 09 09
8 až 20 v pracovních dnech
man. - fre. 09.00 - 20.00
lør. 09.00 - 16.00
1 søndag pr. måned, normalt første
søndag i måneden
+49 1806 33 45
* 0,20 €/Verbindung aus dem Festnetz
max. 0,60 €/Verbindung
aus dem Mobilfunknetz
Werktags von 8.00 bis 20.00
211 176 8276
Υπεραστική κλήση
8 έως 20 κατά τις εργάσιμες ημέρες
91 1875537
Tarifa de llamadas nacionales
De 8 a 20 en días laborables
0170 36 02 05
Tarif des appels nationaux
9 à 21. En semaine
Trošak poziva 27 lipa po minuti
radnim danom od ponedjeljka
do petka od 08:00 do 16:00
00385 1 6323 339
0 14845915
National call rate
8 till 20 Weekdays
Innanlandsgjald fyrir síma
9 til 18. Virka daga
02 00620818
Tariffa applicata
alle chiamate nazionali
dalle 8 alle 20 nei giorni feriali
22 030 529
Υπεραστική κλήση
8 έως 20 κατά τις εργάσιμες ημέρες
5 230 06 99
Nacionalinių pokalbių tarifai
Pr. - Ketv.: 8:00 - 12:00, 12:45 - 17:00
Pnkt.: 8:00 - 12:00, 12:45 - 15:45
061 998 0549
Belföldi díjszabás
Hétköznap 8 és 10 óra között
0900 235 45 32
15 cent/min., starttarief 4.54 cent
en gebruikelijke belkosten
ma - vr 08.00 - 20.00,
zat 09.00 - 20.00
(zondag gesloten)
815 22052
Takst innland
8 til 20 ukedager
0810 300486
max. 10 Cent/min.
Mo - Fr 8.00 - 20.00 Uhr
012 297 8787
Stawka wg taryfy krajowej
Od 8 do 20 w dni robocze
Chamada Nacional
9 às 21. Dias de Semana
*excepto feriados
021 211 08 88
Tarif apel naţional
8 - 20 în zilele lucrătoare
Действующие телефонные тарифы
с 8 до 20 по рабочим дням
Время московское
8 495 6662929
Tarif für Anrufe im Bundesgebiet
8 bis 20 Werktage
Tarif des appels nationaux
8 à 20. En semaine
Tariffa applicata
alle chiamate nazionali
dalle 8 alle 20 nei giorni feriali
(02) 3300 2554
Cena vnútroštátneho hovoru
8 až 20 v pracovných dňoch
030 6005203
0,0835 €/puhelu + 0,032 €/min
Matkapuhelinverkosta 0,192 €/min
arkipäivisin 8.00 - 20.00
0775 700 500
lokalsamtal (lokal taxa)
mån-fre 8.30 - 20.00
lör-sön 9.30 - 18.00
031 5500 324
212 244 0769
Ulusal arama ücreti
Hafta içi saat 09:00’dan 18:00’a kadar
044 586 2078
Міжміськи дзвінки платні
9 - 21 В робочі дні
United Kingdom
020 3347 0044
National call rate
9 till 21. Weekdays
© Inter IKEA Systems B.V. 2016
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