Repairs & Redecoration Charges 2017-18 Unite Students is committed to providing you with a great, hassle-free accommodation experience. Therefore, our promise to you is that we will: Fix any items that are faulty Replace items that have been damaged through reasonable wear and tear during your stay. In return we ask that you look after the property and your surroundings, letting us know of any issues as soon as you know about them. You can raise a maintenance request on your Unite Students homepage or by downloading the MyUnite app (available from the Google and Apple app stores). Alternatively you can pop down and see us at reception. Where items have been damaged or misused, we will need to repair or replace them and therefore we reserve the right to charge you for this. Where we incur charges for replacement items or need to appoint external contractors we will pass these costs on to you but we promise to charge you no more than what it costs us. Where charges have been applied after you have checked out, then we will let you know by email what we’ve charged for and return any remaining deposit to you. Did you know? Your deposit is protected under the Tenancy Deposit Protection Scheme (TDPS), a Government approved scheme. The scheme helps you to recover your deposit in the event deductions are made at the end of your tenancy, unless we can prove a legal entitlement to withhold the deposit. If you disagree with the deduction you can raise a deposit dispute as the scheme offers a free, independent resolution service. More information can be found at unitestudents.com. All Areas We will always endeavour to repair any damaged items before we replace them. The price you will be charged is dependent on the amount of time required to resolve the issue as well as any material costs. Redecoration We will appoint a painting contractor to repair and repaint walls with typical charges as follows: - £46 for one wall £104 for a whole room, including ceiling £78 for a corridor £124 for a kitchen £124 for a studio NB. The price you will be charged is dependent on the size of the room and the amount of work required. Doors & fittings Replace fire door Replace boiler cupboard Replace door handle Replace door hinges Replace automatic door closer Replace/repair Yale lock Replace/repair Vingcard/DV lock Replace/repair Varifree/NSP lock Replace flat/room number/letter Replace spy hole – small Replace spy hole – large Replace door stop From £71 £40 £6 £10 £50 £41 £145 £299 £23 £16 £29 £1 Flooring We will always endeavour to clean your carpet /vinyl before we replace it. Where we need to replace your flooring we will charge you at a rate of £25 per square metre for carpets and £33 per square metre for vinyl. The price you will be charged is dependent on the size of the room and the precise specification of the flooring. Ceiling tiles are charged per tile as follows: 1200mm x 600mm - £15.50, 600mm x 600mm - £13 Lighting Replace non-LED light fitting Replace LED light fitting Light shades Light bulb LED Light switch £23 £74 £4 £19.50 £0.50 Windows & curtains Re-glaze window (per sqm) Replace window restrictor Replace curtain rail Replace curtains £100 £18 £20 £60 Flat Entrance & Corridors Replace/repair electrical panel Replace entry phone £89 £55 Bedroom Bed & Mattress Replace double bed base Replace ¾ bed base Replace single bed base Replace double mattress Replace ¾ mattress Replace single mattress Replace over bed reading light £280 £250 £190 £83 £82 £60 £40 Desk Area Replace desk Replace desk chair Replace noticeboard £102 £44 £20 Fixtures & Fittings Replace coat hook Replace wardrobe door (one) Replace wardrobe door (two) Replace wardrobe shelf Replace wardrobe rail Replace bedside cabinet Replace chest of drawers Replace bedroom mirror £9 £34 £68 £28 £10 £56 £95 £23 Functional Replace electric heater Replace radiator Replace Wi-Fi router £57 £110 £350 Kitchen / Lounge Furniture We will always endeavour to repair or reupholster any damaged chairs or sofas before we replace them. The price you will be charged is dependent on the specification and size of each chair / sofa. Typical prices are outlined below: Re-upholster part chair (e.g. arm, back, seat) Re-upholster complete chair Replace chair Re-upholster part corner unit sofa (e.g. arm, back, seat) Re-upholster complete corner unit sofa Replace corner unit sofa Replace bar stool From £52 From £52 From £86 From £156 From £110 Re-upholster part 2 seat sofa (e.g. arm, back, seat) Re-upholster complete 2 sofa Replace 2 seat sofa Replace dining chair From £142 From £180 £29 Replace dining table Replace waste bin Replace coffee table £233 £20 £84 Food Preparation Area Replace worktop / breakfast bar (per m) Replace cupboard shelf / door Replace sink plug & drain Replace sink taps Replace sink £44 From £34 £15 £52 £44 Cleaning & Safety Replace vacuum cleaner Replace dustpan and brush Replace mop and bucket Replace fire blanket £80 £6 £10 £14 From £280 From £214 £51 Kitchen Appliances Replace microwave Replace oven shelves Replace grill and pan handle Replace oven glass door Replace hob - ceramic Replace hob - plate Replace 32” TV Replace washing machine Replace kettle Replace toaster Replace iron Replace ironing board £57.50 £13 £15 £45 £149.50 £91 £331 £206 £16 £15 £14 £22 Fridge & Freezer Replace fridge freezer shelf / drawer Replace fridge freezer Replace under counter fridge or freezer Replace table top fridge / freezer Replace fridge / freezer seal £19 From £301 From £121 £105 £30 Lighting & functional Replace/repair vanity light Replace shower head Unblock bathroom drainage Replace washbasin taps £18 £17 £20 £54 Ensuite / shared bathroom Fixtures & Fittings Replace bathroom mirror Replace vanity cabinet Replace vanity shelf Replace toilet roll holder Replace towel rail Replace shower curtain Replace toilet seat Lockouts £23 £47 £11 £4 £9 £5 £10 We will not charge you if you are locked out and we need to let you back in to your flat / room. However, if you lose your key and we need to replace it then we will charge you for a replacement. We promise to charge you no more than what it costs us to replace. Typical charges for replacement keys are: Replace Yale Key Replace Vingcard /DV lock key £10 £3 Replace Varifree / NSP lock key Replace post box key £8 £14 Our Cleaning Charges 2017-18 During your stay Shared areas If you have a shared kitchen we will clean this every 2 weeks during your stay. You are responsible for keeping all shared areas, including any shared bathrooms or corridors, tidy and well-maintained and removing all rubbish on a day-to-day basis. If any areas are left unattended and this causes a safety, environmental or health risk we may need to appoint additional contractors to help us resolve these issues. If we have to pay for this then we will pass these charges on to you at a rate of £15 per hour. Your room You are responsible for keeping your room in well-maintained state throughout your stay (including your En-suite bathroom if you have one and your kitchen if you live in a studio) and removing all rubbish. If any issues cause a safety, environmental or health risk, then we may appoint additional contractors to resolve these issues. If we have to pay for this then we will pass these charges on to you at a rate of £15 per hour. At check-out When you leave we will clean your room and any shared areas ready for our new tenants. All you need to do is ensure that you have removed all of your belongings and all rubbish and cleaned your room and any shared areas. If you leave any belongings or rubbish or you leave your room or any shared areas in a poor condition (damaged, not cleaned, or with a lot of rubbish left behind) we may be required to appoint additional contractors to resolve any issues. If we have to pay for this then we will pass these charges on to you at a rate of £15 per hour. For any communal areas, these charges will be split equally among all students living in your flat. Sample charges Disposal of left-behind belongings Up to £15 Removal of large amounts of rubbish Up to £15 Carpet / vinyl deep clean Up to £30 Ensuite or shared bathroom deep clean Up to £30 Smoking in rooms Smoking is not allowed in any Unite Students property. Where we find evidence of smoking and where we need to resolve any issues as a result of smoking in rooms we may appoint contractors to resolve these issues. Where we need to pay for this we will pass these charges on to you at a rate of £20 per hour as well as the cost of replacing any items. Examples of work which may be required as a result of smoking could include cleaning or replacing carpets, mattresses, chairs, sofas and curtains and re-painting of rooms. N.B. Please be aware that these charges were correct at the time of going to print (August 2017) and are standard for all Unite Students properties. You may find in some properties there are differences where Unite Students use different products and therefore some charges may vary. Full replacement cost includes; parts, labour, installation, and administration costs. The above is a non-exhaustive list of costs for replacing or repairing items damaged maliciously by customers (fair wear and tear of items is not charged). We reserve the right to charge for items not mentioned. Not all items listed are available in every flat.