HP 250 G6 Notebook PC Maintenance and Service Guide

HP 250 G6 Notebook PC
Maintenance and Service Guide
© Copyright 2017 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are U.S.
registered trademarks of the Microsoft group
of companies.
In accordance with Microsoft’s support policy,
HP does not support the Windows 8 or
Windows 7 operating system on products
configured with Intel and AMD 7th generation
and forward processors or provide any
Windows 8 or Windows 7 drivers on
http://www.support.hp.com.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: April 2017
Document Part Number: 926816-001
Product notice
Software terms
This guide describes features that are common
to most models. Some features may not be
available on your computer.
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides or manuals for
your product, go to http://www.hp.com/
support, and select your country. Select Find
your product, and then follow the on-screen
instructions.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv
Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Components .................................................................................................................................................. 7
Right ....................................................................................................................................................................... 7
Left ......................................................................................................................................................................... 8
Display ................................................................................................................................................................. 10
Keyboard area ...................................................................................................................................................... 11
TouchPad ........................................................................................................................................... 11
Lights ................................................................................................................................................. 12
Button ................................................................................................................................................ 13
Special keys ....................................................................................................................................... 14
Action keys ........................................................................................................................................ 15
Bottom ................................................................................................................................................................. 16
Labels ................................................................................................................................................................... 17
3 Illustrated parts catalog .............................................................................................................................. 19
Computer major components .............................................................................................................................. 19
Display assembly subcomponents ...................................................................................................................... 23
Cables ................................................................................................................................................................... 24
Mass storage devices ........................................................................................................................................... 25
Miscellaneous parts ............................................................................................................................................. 26
4 Removal and replacement procedures preliminary requirements .................................................................... 27
Tools required ...................................................................................................................................................... 27
Service considerations ......................................................................................................................................... 27
Plastic parts ....................................................................................................................................... 27
Cables and connectors ...................................................................................................................... 27
Drive handling ................................................................................................................................... 28
Grounding guidelines ........................................................................................................................................... 28
Electrostatic discharge damage ........................................................................................................ 28
Packaging and transporting guidelines .......................................................................... 29
Workstation guidelines ................................................................................ 29
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 31
Component replacement procedures .................................................................................................................. 31
Battery ............................................................................................................................................... 32
v
Optical drive ....................................................................................................................................... 33
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 35
Component replacement procedures .................................................................................................................. 35
Display subcomponents (bezel, panel, camera) ............................................................................... 35
Rubber feet ........................................................................................................................................ 39
Bottom cover ..................................................................................................................................... 40
WLAN module .................................................................................................................................... 43
Memory module ................................................................................................................................ 45
Optical drive connector board ........................................................................................................... 47
Hard drive and hard drive connector board ...................................................................................... 48
M.2 solid-state drive adapter bracket and connector board ............................................................ 51
Solid-state drive (SSD) ...................................................................................................................... 53
RTC battery ........................................................................................................................................ 54
Speakers ............................................................................................................................................ 55
USB board .......................................................................................................................................... 56
Fan ..................................................................................................................................................... 57
Heat sink assembly ........................................................................................................................... 59
TouchPad button board ..................................................................................................................... 63
System board .................................................................................................................................... 64
Display assembly ............................................................................................................................... 66
Power connector cable ...................................................................................................................... 76
Power button board .......................................................................................................................... 77
Cable locations .................................................................................................................................. 78
Top cover/keyboard ........................................................................................................................... 79
7 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 81
Using Computer Setup ......................................................................................................................................... 81
Starting Computer Setup .................................................................................................................. 81
Using a USB keyboard or USB mouse to start Computer Setup (BIOS) .......................... 81
Navigating and selecting in Computer Setup ................................................................................... 81
Restoring factory settings in Computer Setup ................................................................................. 82
Updating the BIOS ............................................................................................................................. 82
Determining the BIOS version ......................................................................................... 82
Downloading a BIOS update ........................................................................................... 83
Changing the boot order using the f9 prompt .................................................................................. 84
TPM BIOS settings (select products only) ........................................................................................................... 84
Using HP Sure Start (select products only) ......................................................................................................... 84
vi
8 Backing up, restoring, and recovering ........................................................................................................... 85
Creating recovery media and backups ................................................................................................................ 85
Creating HP Recovery media (select products only) ......................................................................... 85
Using Windows tools ........................................................................................................................................... 86
Restore and recovery ........................................................................................................................................... 87
Recovering using HP Recovery Manager ........................................................................................... 87
What you need to know before you get started ............................................................. 87
Using the HP Recovery partition (select products only) ................................................. 88
Using HP Recovery media to recover .............................................................................. 88
Changing the computer boot order ................................................................................ 89
Removing the HP Recovery partition (select products only) ......................................... 90
9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 91
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 91
10 Specifications ............................................................................................................................................ 93
Computer specifications ...................................................................................................................................... 93
39.6-cm (15.6-in) display specifications ............................................................................................................. 94
Hard drive specifications ..................................................................................................................................... 95
M.2 solid-state drive specifications .................................................................................................................... 96
DVD±RW SuperMulti DL Drive specifications ....................................................................................................... 97
11 Statement of memory volatility .................................................................................................................. 99
Nonvolatile memory usage ............................................................................................................................... 101
Questions and answers ..................................................................................................................................... 103
Using HP Sure Start (select models only) .......................................................................................................... 104
12 Power cord set requirements .................................................................................................................... 105
Requirements for all countries .......................................................................................................................... 105
Requirements for specific countries and regions ............................................................................................. 106
13 Recycling ................................................................................................................................................ 109
Index ........................................................................................................................................................... 111
vii
viii
1
Product description
Category
Description
7th gen
Dis
7th gen
UMA
6th gen
Dis
6th gen
UMA
Pen/Cel
UMA
Product
name
HP HP 250 G6 Notebook PC
√
√
√
√
√
Processor
7th generation Intel® Core™ processors
√
√
6th generation Intel Core processors
√
√
Intel Core i3-6006U (2.0-GHz, 3-MB L3 cache, 2133MHz, dual, 15W)
√
√
Intel Core i7-7500U (2.7-GHz, turbo up to 3.5 GHz, 4MB L3 cache, 2133-MHz, dual, 15W)
Intel Core i5-7200U (2.5-GHz, turbo up to 3.1 GHz, 3MB L3 cache, 2133-MHz, dual, 15W)
Graphics
√
√
√
Intel Pentium® and Celeron® processors
√
Intel Pentium N3710 (1.6-GHz, turbo up to 2.56 GHz,
2-MB L3 cache, 1600-MHz, quad, 6W)
√
Intel Celeron N3060 (1.6-GHz, turbo up to 2.48 GHz,
2-MB L3 cache, 1600-MHz, dual, 6W)
√
Internal graphics
√
√
Intel HD Graphics 620
√
√
Intel HD Graphics 520
Panel
Memory
√
√
√
√
√
Intel HD Graphics 405
√
Intel HD Graphics 400
√
Switchable discrete graphics
√
√
AMD Radeon M520 R17M-M1-30 with 2048 MB of
dedicated video memory
√
√
Support HD Decode, DX12, and HDMI
√
√
√
√
√
39.6-cm (15.6-in), high-definition (HD), white lightemitting diode (WLED), SVA, anti glare (1366×768)
display, slim 3.2 mm, eDP; typical brightness: 220
nits
√
√
√
√
√
39.6-cm (15.6-in), full high-definition (FHD), white
light-emitting diode (WLED), SVA, anti glare
(1920×1080) display, slim 3.2 mm, eDP; typical
brightness: 220 nits
√
√
√
√
√
Two non-customer-accessible/upgradable memory
module slots (Intel Core processors)
√
√
√
√
DDR4-2133 dual channel support (DDR4-2400 bridge
to DDR4-2133)
√
√
√
√
1
Category
Description
Supports up to 16 GB of system RAM in the following
configurations:
Hard drives
6th gen
UMA
√
√
√
√
√
√
√
√
●
6144-MB total system memory (4096×1)
+ (2048×1)
√
√
√
√
●
4096-MB total system memory (4096×1)
√
√
√
√
Pen/Cel
UMA
One non-customer-accessible/upgradable memory
module slot
√
DDR3L-1600 single channel support
√
Supports up to 8 GB of system RAM in the following
configurations:
√
●
8192-MB total system memory (8192×1)
√
●
4096-MB total system memory (4096×1)
√
●
2048-MB total system memory (2048×1)
√
Supports 6.35-cm (2.5-in) SATA hard drives in 9.5mm (.37-in) and 7.2-mm (.28-in) thicknesses
√
√
√
√
√
Support for m.2 SATA SSD
√
√
√
√
√
Single hard drive configurations:
√
√
√
√
√
●
1-TB, 5400 rpm, 9.5 mm or 7.2 mm
√
√
√
√
√
●
500-GB, 5400/7200 rpm, 7.0-mm
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
128 GB
M.2 SATA-3 configurations (value):
●
256 GB
√
√
√
√
√
●
128 GB
√
√
√
√
√
√
√
√
√
√
M.2 SATA-3 configurations (TLC):
2
6th gen
Dis
8192-MB total system memory (8192×1) or
(4096×2)
●
Camera
7th gen
UMA
●
eMMC configurations:
Optical drive
7th gen
Dis
●
512 GB
√
√
√
√
√
●
256 GB
√
√
√
√
√
●
128 GB
√
√
√
√
√
Fixed, serial ATA, 9.0-mm tray load
√
√
√
√
√
DVD+/-RW Double-Layer writer
√
√
√
√
√
Supports zero power optical drive
√
√
√
√
√
Supports M-disc
√
√
√
√
√
Supports configuration without optical drive
√
√
√
√
√
HP TrueVision HD camera - activity LED, USB 2.0, HD
BSI sensor, f2.0, 720p by 30 frames per second
√
√
√
√
√
Chapter 1 Product description
Category
Description
7th gen
Dis
7th gen
UMA
6th gen
Dis
6th gen
UMA
Pen/Cel
UMA
Mic
HP Camera – VGA camera, indicator LED, USB 2.0,
f2.4, 480p by 30 frames per second
√
√
√
√
√
Single digital microphone
√
√
√
√
√
Dual speakers
√
√
√
√
√
HP Audio Control
√
√
√
√
√
Ethernet
Integrated 10/100/1000 network interface card (NIC)
√
√
√
√
√
Wireless
Network
Integrated wireless options with single antenna (M.
2/PCIe):
√
√
√
√
√
Compatible with Miracast-certified devices
√
√
√
√
√
Support for the following WLAN formats:
√
√
√
√
√
√
√
√
√
√
Integrated wireless options with dual antennas (M.
2/PCIe):
√
√
√
√
√
Compatible with Miracast-certified devices
√
√
√
√
√
Support for the following WLAN formats:
√
√
√
√
√
√
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√
√
Audio
●
External
media card
Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT
4.2 Combo Adapter
●
Intel Dual Band Wireless-AC 3168 802.11 ac 1x1
WiFi + BT 4.2 Combo (non-vPro)
●
Intel Dual Band Wireless-AC 7265 802.11AC 2x2
WiFi + BT 4.2 Combo Adapter (non-vPro)
√
HP Multi-Format Digital Media Reader
√
√
√
√
√
Support SD/SDHC/SDXC
√
√
√
√
√
Push-pull insertion/removal
√
√
√
√
√
Internal
Card
One M.2 slot for SSD
√
√
√
√
√
One M.2 slot for WLAN
√
√
√
√
√
Ports
VGA (Dsub 15 pin) supporting 1920 ×1200 external
resolution @ 60Hz
√
√
√
√
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HDMI version 1.4b supporting 1920 ×1080 @ 60Hz
√
√
√
√
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Hot Plug/unplug and auto detect for correct output to
wide-aspect vs. standard aspect video
√
√
√
√
√
RJ-45 (Ethernet)
√
√
√
√
√
USB 3.0 (2 ports; left side)
√
√
√
√
√
USB 2.0 (1 right side)
√
√
√
√
√
AC Smart Pin adapter plug
√
√
√
√
√
Headphone/line out and microphone/line in combo
jack
√
√
√
√
√
Full-size textured, island style keyboard with numeric
keypad
√
√
√
√
√
Keyboard/
pointing
devices
3
Category
Power
Description
7th gen
Dis
7th gen
UMA
6th gen
Dis
6th gen
UMA
Pen/Cel
UMA
TouchPad with multi-touch gestures enabled
√
√
√
√
√
TouchPad taps enabled by default
√
√
√
√
√
TouchPad supports Modern Trackpad Gestures
√
√
√
√
√
AC adapters
√
√
√
√
√
65-W EM
√
√
√
√
√
65-W
√
√
√
45-W
√
1 meter power cord
√
√
√
√
√
Batteries
√
√
√
√
√
4-cell, 41-Whr Li-ion battery
√
√
√
√
√
√
√
3-cell, 31-Whr Li-ion battery
Security
Operating
system
Service
4
√
√
fTPM 2.0
√
√
√
√
√
Kensington Security Lock
√
√
√
√
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Preinstalled
√
√
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Windows 10
√
√
√
√
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Windows 10 Professional
√
√
√
√
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For Developed Market (ML):
√
√
√
√
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Windows 10 Home ML
√
√
√
√
√
Windows 10 Home Plus ML
√
√
√
√
√
Windows 10 Pro StF MSNA Standard
√
√
√
√
√
For Emerging Market (EM/SL):
√
√
√
√
√
Windows 10 Home EM/SL
√
√
√
√
√
Windows 10 Home Plus EM/SL
√
√
√
√
√
Windows 10 Pro StF MSNA Strategic
√
Windows 10 Pro StF MSNA Value (EM)
√
Windows 10 Pro StF MSNA Standard
√
√
√
√
√
For China Market:
√
√
√
√
√
CPPP Windows 10 Home High End China Language
Edition
√
√
√
√
√
CPPP Windows 10 Home China Language Edition
√
√
√
√
√
FreeDOS 2.0
√
√
√
√
√
End-user replaceable parts
√
√
√
√
√
AC adapter
√
√
√
√
√
Chapter 1 Product description
Category
Description
7th gen
Dis
7th gen
UMA
6th gen
Dis
6th gen
UMA
Pen/Cel
UMA
Battery
√
√
√
√
√
Optical drive
√
√
√
√
√
5
6
Chapter 1 Product description
2
Components
Right
Component
(1)
Description
Power light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display
and other unneeded components.
●
Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
Blinking white: The hard drive is being accessed.
(2)
Drive light
●
(3)
Memory card reader
Reads optional memory cards that store, manage, share, or
access information.
To insert a card:
1.
Hold the card label-side up, with the connectors facing the
computer.
2.
Insert the card into the memory card reader, and then
press in on the card until it is firmly seated.
To remove a card:
▲
Pull the card out of the memory card reader.
(4)
USB 2.0 port
Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides data transfer.
(5)
Optical drive (select products only)
Depending on your computer model, reads an optical disc or
reads and writes to an optical disc.
(6)
Optical drive eject button (select products only)
Releases the optical drive disc tray.
(7)
Security cable slot
Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
Right
7
Left
Component
Description
(1)
Power connector
Connects an AC adapter.
(2)
Battery light
When AC power is connected:
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
Off: The battery is not charging.
When AC power is disconnected (battery not charging):
(3)
Vent
●
Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
●
Off: The battery is not charging.
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
8
(4)
External monitor port
Connects an external VGA monitor or projector.
(5)
RJ-45 (network) jack/status lights
Connects a network cable.
●
White (left): The network is connected.
●
Amber (right): Activity is occurring on the network.
(6)
HDMI port
Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component,
or a high-speed High Definition Multimedia Interface (HDMI)
device.
(7)
USB 3.x SuperSpeed ports (2)
Connect a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(8)
Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
Chapter 2 Components
Component
Description
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
1.
Type support in the taskbar search box, and then select
the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2.
Select My PC, select the Specifications tab, and then
select User Guides.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Left
9
Display
Component
Description
(1)
WLAN antennas*
Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2)
Camera light
On: The camera is in use.
(3)
Camera
Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the camera:
▲
(4)
Internal microphone
Type camera in the taskbar search box, and then select
Camera.
Records sound.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
1.
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2.
10
Select My PC, select the Specifications tab, and then select User Guides.
Chapter 2 Components
Keyboard area
TouchPad
Component
Description
(1)
TouchPad zone
Reads your finger gestures to move the pointer or activate
items on the screen.
(2)
Left TouchPad button
Functions like the left button on an external mouse.
(3)
Right TouchPad button
Functions like the right button on an external mouse.
Keyboard area
11
Lights
Component
12
Description
(1)
Caps lock light
On: Caps lock is on, which switches the key input to all capital
letters.
(2)
Mute light
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
Chapter 2 Components
Button
Component
Power button
Description
●
When the computer is off, press the button to turn on the
computer.
●
When the computer is on, press the button briefly to initiate
Sleep.
●
When the computer is in the Sleep state, press the button briefly
to exit Sleep.
●
When the computer is in Hibernation, press the button briefly to
exit Hibernation.
CAUTION: Pressing and holding down the power button results in the
loss of unsaved information.
If the computer has stopped responding and shutdown procedures are
ineffective, press and hold the power button for at least 5 seconds to
turn off the computer.
To learn more about your power settings, see your power options.
▲
Type power options in the taskbar search box, and then
select Power Options.
‒ or –
Right-click the Power meter icon
and then select Power
Options.
Keyboard area
13
Special keys
Component
Description
(1)
esc key
Displays system information when pressed in combination with
the fn key.
(2)
fn key
Executes frequently used system functions when pressed in
combination with another key. Such key combinations are called
hot keys.
(3)
Windows key
Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4)
Action keys
Execute frequently used system functions.
See Action keys on page 15.
(5)
num lk key
Turns the embedded numeric keypad on and off.
(6)
Integrated numeric keypad
A separate keypad to the right of the alphabet keyboard. When
num lk is pressed, the integrated keypad can be used like an
external numeric keypad.
NOTE: If the keypad function is active when the computer is
turned off, that function is reinstated when the computer is
turned back on.
14
Chapter 2 Components
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 14.
▲
Icon
To use an action key, press and hold the key.
Description
Opens Help and Support, which provides tutorials, information about the Windows operating system and
your computer, answers to questions, and updates to your computer.
Help and Support also provides automated troubleshooting tools and access to support.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image among display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing the key alternates the screen image from computer display
to monitor display to simultaneous display on both the computer and monitor.
Turns the keyboard backlight off or on.
NOTE:
To conserve battery power, turn off this feature.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Turns the airplane mode and wireless feature on or off.
NOTE:
The airplane mode key is also referred to as the wireless button.
NOTE:
A wireless network must be set up before a wireless connection is possible.
NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding
the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature,
you can still perform each function by pressing the fn key in combination with the appropriate action key.
Keyboard area
15
Bottom
Component
Description
(1)
Battery lock
Locks the battery in the battery bay.
(2)
Battery bay
Holds the battery.
(3)
Battery release latch
Releases the battery.
(4)
Speakers (2)
Produce sound.
(5)
Vent
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
16
Chapter 2 Components
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1)
Serial number
(2)
Product number
(3)
Warranty period
(4)
Model number (select products only)
Component
(1)
Model name (select products only)
(2)
Product number
(3)
Serial number
(4)
Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels
17
18
Chapter 2 Components
3
Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer major components
19
Item
Component
Spare part
number
(1)
Display assembly (touch or non-touch)
not spared
NOTE: For display assembly spare part information, see Display assembly subcomponents
on page 23.
(2)
Top cover/keyboard
NOTE:
For a detailed list of keyboard country codes, see Top cover/keyboard on page 79.
Asteroid silver models with no backlight
929904-xxx
Dark ash silver models with no backlight
929906-xxx
(3)
RTC battery
922847-001
(4)
Touchpad button board
924993-001
(5)
Power button board
924994-001
(6)
Solid-state drive, M.2
512 GB
926255-001
256 GB
926254-001
128 GB
926253-001
(7)
Power connector cable
931613-001
(8)
USB board
924991-001
Heat sink assembly (includes replacement thermal materials)
(9)
For use in models with UMA graphics and Intel Pentium or Celeron processors
924977-001
(10)
For use in models with UMA graphics memory and 6th or 7th generation Intel Core processors
924975-001
(11)
For use in models with discrete graphics memory and Intel Pentium or Celeron processors
924978-001
(11)
For use in models with discrete graphics memory and 6th or 7th generation Intel Core processors
924976-001
(12)
Fan
925012-001
(13)
Memory module
PC3L-1600
For use in models with Intel Pentium and Celeron processors
●
8-GB
693374-005
●
4 GB
691740-005
●
2 GB
691739-005
DDR4-2400
For use in models with 6th and 7th generation Intel Core processors
(14)
20
●
8-GB
862398-855
●
4 GB
862397-855
●
2 GB
864271-855
WLAN module
Chapter 3 Illustrated parts catalog
Item
Component
Spare part
number
Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro)
901229-855
Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter
863934-855
Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter
855106-855
(15)
Hard drive connector board
924995-001
(16)
Optical drive connector board
924990-001
(17)
Optical drive (DVD+/-RW Double-Layer SuperMulti)
920420-003
(18)
Hard drive bracket
924980-001
(19)
Hard drive, 2.5 inch (does not include bracket, connector board, or cable)
●
1-TB, 5400-rpm
778192-005
●
500-GB, 7200-rpm
703267-005
●
500-GB, 5400-rpm
778186-005
(20)
Solid-state drive board
924992-001
(21)
Solid-state drive bracket
924981-001
(22)
System board (includes replacement thermal materials)
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows 10 operating system
For use in models with discrete graphics memory
●
Intel Core i5-7200U processor and 2 GB of discrete graphics memory
926248-xx1
●
Intel Core i3-6006U processor and 2 GB of discrete graphics memory
926249-xx1
For use in models with UMA graphics memory:
●
Intel Core i7-7500U processor
926246-xx1
●
Intel Core i5-7200U processor
926247-xx1
●
Intel Core i3-6006U processor
926249-xx1
●
Intel Pentium N4200 processor
934736-xx1
●
Intel Pentium N3710 processor
926251-xx1
●
Intel Celeron N3350 processor
934737-xx1
●
Intel Celeron N3060 processor
926252-xx1
(23)
Speakers (includes left and right speakers and cable)
(24)
Battery
(25)
925306-001
4-cell, 41-Whr, 2.8-Ah Li-ion battery
919701-850
3-cell, 31-Whr, 2.8-Ah Li-ion battery
919700-850
Rubber Kit (includes upper feet)
Asteroid silver
931599-001
Computer major components
21
Item
(26)
(27)
Component
Spare part
number
Dark ash silver
931600-001
Rubber Kit (includes lower feet)
Asteroid silver
931601-001
Dark ash silver
931602-001
Bottom cover
For use in models with an optical drive:
●
Asteroid silver
929894-001
●
Dark ash siliver
929895-001
For use in models without an optical drive:
●
22
Dark ash siliver
Chapter 3 Illustrated parts catalog
929897-001
Display assembly subcomponents
Item
Component
Spare part number
(1)
Display bezel
924925-001
(2)
Camera/microphone module
(3)
(4)
HD
919475-003
VGA
919476-003
Raw display panel (39.6-cm [15.6-in])
FHD
850475-003
HD
850477-003
Hinge cover
Left, asteroid silver
929900-001
Right, asteroid silver
929901-001
Left, dark ash silver
929902-001
Display assembly subcomponents
23
Item
Component
Spare part number
Right, dark ash silver
929903-001
(5)
Hinge Kit (left and right)
925297-001
(6)
Antenna (includes wireless antenna cable and transceiver)
925032-001
(7)
Display cable (includes display panel cable and camera/microphone cable)
924930-001
(8)
Display enclosure:
Asteroid silver
929892-001
Ash silver
929893-001
Item
Component
Spare part number
(1)
Hard drive connector board cable
924927-001
(2)
TouchPad button board cable
924934-001
(3)
TouchPad cable
924928-001
(4)
USB board cable
924929-001
(5)
Power button board cable
924933-001
(6)
Optical drive connector board cable
924926-001
Cables
24
Chapter 3 Illustrated parts catalog
Mass storage devices
Item
Component
Spare part number
(1)
Optical drive (DVD+/-RW Double-Layer SuperMulti)
920420-003
(2)
Optical drive bezel
Asteroid silver
929898-001
Dark ash silver
929898-001
(3)
Optical drive bracket
924979-001
(4)
Solid-state drive, M.2
(5)
(6)
512 GB
926255-001
256 GB
926254-001
128 GB
926253-001
Hard drive, SATA; does not include brackets, connector board, or cable):
1-TB, 5400-rpm
778192-005
500-GB, 7200-rpm
703267-005
500-GB, 5400-rpm
778186-005
Hard drive bracket
924980-001
Mass storage devices
25
Miscellaneous parts
Component
Spare part number
HP Smart AC adapter (4.5 mm, non-PFC)
65-W
710412-001
65-W, EM, for use in India and the People’s Republic of China
913691-850
45-W
741727-001
Power cord (3-pin, black, 1.0-m):
For use in Australia
920688-011
For use in Denmark
920688-007
For use in Europe
920688-005
For use in India
920688-016
For use in Israel
920688-008
For use in Italy
920688-002
For use in Japan
920688-017
For use in North America
920688-001
For use in the People's Republic of China
920688-014
For use in South Africa
920688-010
For use in South Korea
920688-013
For use in Switzerland
920688-009
For use in Taiwan
920688-015
For use in Thailand
920688-012
For use in the United Kingdom and Singapore
920688-006
Screw Kit
26
Black
925005-001
Silver
925006-001
Essential top load case
679921-001
Chapter 3 Illustrated parts catalog
4
Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screwdriver
●
Magnetic screwdriver
●
Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear
easily.
Tools required
27
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.
CAUTION:
28
A product can be degraded by as little as 700 V.
Chapter 4 Removal and replacement procedures preliminary requirements
Typical electrostatic voltage levels
Relative humidity
Event
10%
40%
55%
Walking across carpet
35,000 V
15,000 V
7,500 V
Walking across vinyl floor
12,000 V
5,000 V
3,000 V
Motions of bench worker
6,000 V
800 V
400 V
Removing DIPS from plastic tube
2,000 V
700 V
400 V
Removing DIPS from vinyl tray
11,500 V
4,000 V
2,000 V
Removing DIPS from Styrofoam
14,500 V
5,000 V
3,500 V
Removing bubble pack from PCB
26,500 V
20,000 V
7,000 V
Packing PCBs in foam-lined box
21,000 V
11,000 V
5,000 V
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or non-conductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
●
Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
●
When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn off power and input signals before inserting or removing connectors or test equipment.
Grounding guidelines
29
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or floor mats with hard ties to the ground
●
Field service kits
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
30
Material
Use
Voltage protection level
Antistatic plastics
Bags
1,500 V
Carbon-loaded plastic
Floor mats
7,500 V
Metallized laminate
Floor mats
5,000 V
Chapter 4 Removal and replacement procedures preliminary requirements
5
Removal and replacement procedures for
Customer Self-Repair parts
CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported
by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair
parts successfully.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 17 for details.
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
Make special note of each screw size and location during removal and replacement.
Component replacement procedures
31
Battery
Description
Spare part number
4-cell, 41-Whr, 2.8-Ah Li-ion battery
919701-850
3-cell, 31-Whr, 2.8-Ah Li-ion battery
919700-850
Before disassembling the computer, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
To remove the battery:
1.
Position the computer upside down on a flat surface.
2.
Slide the battery lock latch (1) to unlock the battery, and then slide the battery release latch (2) to
release the battery.
NOTE: The battery release latch automatically returns to its original position.
3.
32
Remove the battery (3) from the computer.
Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Optical drive
Description
Spare part number
DVD+/-RW Double-Layer SuperMulti Drive
920420-003
Optical drive bezel for use in asteroid silver models
929898-001
Optical drive bezel for use in dark ash silver models
929899-001
Optical drive bracket
924979-001
Before removing the optical drive, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 32).
To remove the optical drive:
1.
Remove the Phillips PM2.5×11.0 screw (1) that secures the optical drive to the computer.
2.
Remove the optical drive (2) by sliding it out of the optical drive bay.
Component replacement procedures
33
3.
If it is necessary to remove the optical drive bezel, insert a paper clip into the release hole (1) to
disengage the bezel. Press the tab (2) to release the bezel from the drive. Rotate the side of the bezel
(3), and the remove it (4).
4.
If it is necessary to replace the bracket on the rear of the optical drive, remove the Phillips PM2.0×2.5
screw (1) that secures the bracket to the drive, and then remove the bracket (2).
Reverse this procedure to reassemble and install the optical drive.
34
Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
6
Removal and replacement procedures for
Authorized Service Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 17 for details.
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 54 screws that must be removed, replaced, or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.
Display subcomponents (bezel, panel, camera)
NOTE:
Display assemblies are spared at the subcomponent level only.
This section illustrates how to remove the display bezel, display panel, and camera module without removing
the display from the computer. The Display assembly on page 66 section illustrates removing all display
subcomponents.
To remove the display assembly subcomponents, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
Remove the display assembly subcomponents:
1.
Open the computer as far as it will open.
2.
To remove the display bezel:
a.
Flex the inside of the top edge (1), the left and right edges (2), and the bottom edge (3) of the
display bezel until the bezel disengages from the display enclosure.
NOTE: When removing the bezel from the bottom of the display (3), be careful not to peel the
Mylar from the bottom of the display panel.
Component replacement procedures
35
b.
3.
36
Remove the display bezel (4).
To remove the camera/microphone module:
a.
Position the display assembly with the top edge toward you.
b.
Pry up to disengage the camera/microphone module from the adhesive that secures it to the
display (1).
c.
Disconnect the cable (2) from the module.
d.
Remove the tape from the enclosure (3). Replacement cameras come with tape already installed.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4.
To remove the display panel:
a.
Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the top of the
enclosure.
b.
Remove the two Phillips PM2.0×3.0 screws (2) that secure the display panel to the bottom of the
enclosure.
c.
Lift the hinges up and move aside enough to be able to rotate the panel up and over (3).
d.
Rotate the display panel onto the keyboard (4) to gain access to the display cable connection on
the back of the panel.
e.
On the back of the display panel, release the adhesive strip that secures the display panel cable to
the display panel, and then disconnect the cable (1).
Component replacement procedures
37
f.
Remove the display panel from the computer (2).
Reverse this procedure to reassemble and install the display assembly components.
38
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Rubber feet
Description
Spare part number
Rubber feet, upper
Asteroid silver
931599-001
Dark ash silver
931600-001
Rubber feet, lower
Asteroid silver
931601-001
Dark ash silver
931602-001
Before removing the rubber feet, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
To remove the rubber feet:
▲
Peel the lower rubber feet (1) and upper rubber feet (2) from the bottom of the computer.
NOTE: The lower feet and upper feet are different sizes.
Reverse this procedure to install the rubber feet.
Component replacement procedures
39
Bottom cover
Description
Spare part number
Bottom cover for use in models with an optical drive:
●
Asteroid silver
929894-001
●
Dark ash siliver
929895-001
Bottom cover for use in models without an optical drive:
●
Dark ash siliver
929897-001
Before removing the bottom cover, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 32).
5.
Remove the optical drive (see Optical drive on page 33), if installed.
To remove the bottom cover:
40
1.
Position the computer upside down with the front toward you.
2.
Peel back the rubber feet enough to access the screws underneath (1)
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3.
Remove the 9 Phillips PM2.5×11.0 screws (2) that secure the bottom cover to the computer.
Component replacement procedures
41
4.
Start prying at the front of the computer and work around to the back to separate the bottom cover
from computer (1), and then remove the bottom cover (2).
Reverse this procedure to install the bottom cover.
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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
WLAN module
Description
Spare part number
Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro)
901229-855
Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter
855106-855
Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter
863934-855
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact support.
Before removing the WLAN module, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 32).
5.
Remove the optical drive (see Optical drive on page 33), if installed.
6.
Remove the bottom cover (see Bottom cover on page 40).
To remove the WLAN module:
1.
Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”.
The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2” (if
applicable).
2.
Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board. (The
WLAN module tilts up.)
Component replacement procedures
43
3.
Remove the WLAN module by pulling the module away from the slot at an angle (3).
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Memory module
Description
Spare part number
Memory module (PC3L-1600)
For use in models with Intel Pentium and Celeron processors:
8-GB
693374-005
4-GB
691740-005
2-GB
691739-005
Memory module (PC4-2400)
For use in models with 6th and 7th generation Intel Core processors:
8-GB
862398-855
4-GB
862397-855
2-GB
864271-855
Before removing a memory module, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 32).
5.
Remove the optical drive (see Optical drive on page 33), if installed.
6.
Remove the bottom cover (see Bottom cover on page 40).
To remove a memory module:
1.
Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The memory module tilts up.)
Component replacement procedures
45
2.
Remove the memory module (2) by pulling it away from the slot at an angle.
Reverse this procedure to install a memory module.
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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Optical drive connector board
Description
Spare part number
Optical drive connector board
924990-001
Optical drive cable
924926-001
Before removing the optical drive connector board, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 32).
5.
Remove the optical drive (see Optical drive on page 33), if installed.
6.
Remove the bottom cover (see Bottom cover on page 40).
To remove the optical drive connector board:
1.
Disconnect the cable from the optical drive connector board (1).
2.
Remove the Phillips PM2.0×2.0 screw (2) that secures the optical drive connector board to the computer.
3.
Rotate the connector side of the board upward, and then pull the board up and out of the computer (3).
Reverse this procedure to install the optical drive board connector.
Component replacement procedures
47
Hard drive and hard drive connector board
NOTE:
The hard drive spare part kit does not include the hard drive bracket, cable, or connector board.
Description
Spare part number
Hard drives:
1-TB, 5400-rpm
778192-005
500-GB, 7200-rpm
703267-005
500-GB, 5400-rpm
778186-005
Hard drive bracket
924980-001
Before removing the hard drive, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 32).
5.
Remove the optical drive (see Optical drive on page 33), if installed.
6.
Remove the bottom cover (see Bottom cover on page 40).
To remove the hard drive:
48
1.
Remove the Phillips PM2.0×3.0 screw (1) that secures the hard drive assembly to the computer.
2.
Lift the rear of the hard drive upward (2).
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3.
Pull the hard drive assembly away from connector to remove it (3).
4.
To remove the hard drive bracket, remove the two Phillips PM3.0×3.0 screws (1) that secure the bracket
to the hard drive.
5.
Remove the hard drive bracket from the hard drive (2).
6.
To remove the hard drive connector board, disconnect the cable from the board (1).
7.
Remove the two Phillips PM2.0×3.0 screws (2) that secure the hard drive board to the computer.
Component replacement procedures
49
8.
Remove the hard drive board from the computer (3).
Reverse this procedure to reassemble and install the hard drive.
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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
M.2 solid-state drive adapter bracket and connector board
NOTE: You can install an M.2 solid-state drive into the hard drive bay using an adapter bracket and
connector board.
Description
Spare part number
Solid-state drive board
924992-001
Solid-state drive bracket
924981-001
Before removing the solid-state drive adapter bracket and connector board, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 32).
5.
Remove the optical drive (see Optical drive on page 33), if installed.
6.
Remove the bottom cover (see Bottom cover on page 40).
To remove the solid-state drive adapter bracket and connector board:
1.
Disconnect the cable from the connector board (1).
2.
Remove the two Phillips PM2.0×3.0 screws (2) that secure the connector board to the computer.
3.
Lift the connector board out of the computer (3).
4.
Remove the Phillips PM2.0×3.0 screw (4) that secures the adapter bracket to the computer.
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51
5.
Lift the adapter bracket out of the computer (5)
Reverse this procedure to reassemble and install the solid-state drive adapter bracket and connector board.
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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Solid-state drive (SSD)
Description
Spare part number
512 GB
926255-001
256 GB
926254-001
128 GB
926253-001
Before removing the solid-state drive, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 32).
5.
Remove the optical drive (see Optical drive on page 33), if installed.
6.
Remove the bottom cover (see Bottom cover on page 40).
Remove the solid-state drive:
1.
Remove the Phillips PM2.0×2.0 screw (1) that secures the drive to the system board.
2.
Remove the drive (2) by pulling it away from the connector.
NOTE: Solid-state drives are designed with notches to prevent incorrect insertion.
Reverse this procedure to reassemble and install the solid-state drive.
Component replacement procedures
53
RTC battery
Description
Spare part number
RTC battery
922847-001
Before removing the RTC battery, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 32).
5.
Remove the optical drive (see Optical drive on page 33), if installed.
6.
Remove the bottom cover (see Bottom cover on page 40).
To remove the RTC battery:
▲
Using a thin tool or screwdriver, disengage the battery from the socket (1), and then remove the battery
(2).
Reverse this procedure to install the RTC battery.
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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Speakers
Description
Spare part number
Speakers (includes left and right speakers and cable)
925306-001
Before removing the speakers, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 32).
5.
Remove the optical drive (see Optical drive on page 33), if installed.
6.
Remove the bottom cover (see Bottom cover on page 40).
To remove the speakers:
1.
Disconnect the speaker cable from the system board (1).
2.
Remove the cable from its routing path along the bottom of the computer (2), and then lift up and
remove the speakers from the computer (3).
NOTE: The speakers are not secured with screws. Note the rubber gaskets (4) that help secure the
speakers to the computer. When installing the speakers, make sure the gaskets are installed correctly.
Reverse this procedure to install the speakers.
Component replacement procedures
55
USB board
Description
Spare part number
USB board
924991-001
USB board cable
924929-001
Before removing the USB board, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 32).
5.
Remove the optical drive (see Optical drive on page 33), if installed.
6.
Remove the bottom cover (see Bottom cover on page 40).
7.
Remove the speakers (see Speakers on page 55).
To remove the USB board:
1.
Disconnect the USB board cable from the USB board (1).
2.
Remove the Phillips PM2.0×3.0 screw (2) that secures the USB board to the computer.
3.
Remove the USB board (3).
Reverse this procedure to install the USB board.
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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Fan
Description
Spare part number
Fan
925012-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the
computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are affected by
high external temperatures, system power consumption, power management/battery conservation
configurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.
Before removing the fan/heat sink assembly, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 32).
5.
Remove the optical drive (see Optical drive on page 33), if installed.
6.
Remove the bottom cover (see Bottom cover on page 40).
To remove the fan:
1.
Lift the cables (antenna, display, power connector) from atop the screw (1).
2.
Disconnect the fan cable (2) from the system board.
3.
Remove the Phillips PM2.5×6.5 screw (3) that secures the fan to the computer.
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57
4.
Remove the fan from the computer (4).
Reverse this procedure to install the fan.
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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Heat sink assembly
NOTE:
The heat sink assembly spare part kit includes replacement thermal materials.
Description
Spare part number
Heat sink for use in models with discrete graphics memory and 6th or 7th generation Intel Core processors
924976-001
Heat sink for use in models with discrete graphics memory and Intel Pentium or Celeron processors
924978-001
Heat sink for use in models with UMA graphics memory and 6th or 7th generation Intel Core processors
924975-001
Heat sink for use in models with UMA graphics and Intel Pentium or Celeron processors
924977-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the
computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are affected by
high external temperatures, system power consumption, power management/battery conservation
configurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.
Before removing the heat sink assembly, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 32).
5.
Remove the optical drive (see Optical drive on page 33), if installed.
6.
Remove the bottom cover (see Bottom cover on page 40).
To remove the heat sink assembly:
1.
Refer to the following heat sink removal image that matches your computer.
2.
In the order indicated on the heat sink, remove the screws that secure the heat sink assembly to the
system board.
3.
Remove the heat sink assembly from the system board.
NOTE: Heat sink appearance may vary.
Discrete graphics
Component replacement procedures
59
●
4.
60
Discrete graphics Thermal paste is used on the processor and associated heat sink area (1)(2), as
well as the graphics chip and associated heat sink area (3)(4).
UMA graphics
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
●
5.
UMA graphics Thermal paste is used on the heat sink (1) and the processor (2).
UMA graphics (fanless)
Component replacement procedures
61
●
UMA graphics (fanless) Thermal paste is used on the heat sink (1) and the processor (2).
Reverse this procedure to reassemble and install the heat sink assembly.
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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
TouchPad button board
Description
Spare part number
TouchPad button board
924993-001
TouchPad button board cable
924934-001
TouchPad cable
924928-001
Before removing the TouchPad button board, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 32).
5.
Remove the optical drive (see Optical drive on page 33), if installed.
6.
Remove the bottom cover (see Bottom cover on page 40).
To remove the TouchPad button board:
1.
Disconnect the system board cable (1) and the TouchPad cable from the TouchPad button board (2).
2.
Remove the two Phillips PM2.0×3.0 screws (3) that secure the TouchPad button board to the computer.
3.
Pull the TouchPad button board toward the bottom of the computer, and then remove the TouchPad
button board (4).
Reverse this procedure to install the TouchPad button board.
Component replacement procedures
63
System board
NOTE:
The system board spare part kit includes replacement thermal materials.
Description
Spare part number
System board (includes replacement thermal materials):
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows 10 operating system
For use in models with discrete graphics memory
●
Intel Core i5-7200U processor and 2 GB of discrete graphics memory
926248-xx1
●
Intel Core i3-6006U processor and 2 GB of discrete graphics memory
926249-xx1
For use in models with UMA graphics memory:
●
Intel Core i7-7500U processor
926246-xx1
●
Intel Core i5-7200U processor
926247-xx1
●
Intel Core i3-6006U processor
926249-xx1
●
Intel Pentium N4200 processor
934736-001
●
Intel Pentium N3710 processor
926251-xx1
●
Intel Celeron N3350 processor
934737-001
●
Intel Celeron N3060 processor
926252-xx1
Before removing the system board, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 32).
5.
Remove the optical drive (see Optical drive on page 33), if installed.
6.
Remove the bottom cover (see Bottom cover on page 40).
7.
Remove the WLAN module (see WLAN module on page 43).
8.
Remove the memory module (see Memory module on page 45).
9.
Remove the solid-state drive (see Solid-state drive (SSD) on page 53).
To remove the system board:
1.
Position the computer upright, and then disconnect the following cables from the system board:
(1): Power connector cable
(2): Display cable
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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
(3): Power button board cable
(4): Speaker cable
(5): TouchPad cable
(6): Hard drive connector cable
(7): USB board cable
(8): Keyboard cable
(9): Optical drive board cable
2.
Remove the six Phillips PM2.0×3.0 screws (1) that secure the system board to the computer.
Component replacement procedures
65
3.
Rotate the side of the board upward (2), and then lift the system board out of the computer (3).
Reverse this procedure to install the system board.
Display assembly
This section describes removing the display assembly and disassembling display subcomponents. You must
remove the display from the computer to disassemble display subcomponents.
Before removing the display assembly, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 32).
5.
Remove the optical drive (see Optical drive on page 33), if installed.
6.
Remove the bottom cover (see Bottom cover on page 40).
7.
Remove the fan (see Fan on page 57).
To remove the display assembly:
66
1.
Disconnect the display panel cable from the system board (1).
2.
Disconnect the wireless antennas from the WLAN module (2).
3.
Remove the four Phillips PM2.5×6.0 screws (3) (two from each hinge) and one broadhead Phillips
PM2.0×2.0 screw (4) (on the left hinge) that secures the display assembly to the computer.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4.
Lift the display to bend the hinges upward (5).
5.
Separate the display from the computer (6).
If it is necessary to replace any of the display assembly subcomponents:
1.
To remove the display bezel:
a.
Flex the inside of the top edge (1), the left and right edges (2), and the bottom edge (3) of the
display bezel until the bezel disengages from the display enclosure.
NOTE: When removing the bezel from the bottom of the display (3), be careful not to peel the
Mylar from the bottom of the display panel.
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67
b.
Remove the display bezel (4).
NOTE: The display will not be connected to the computer as shown in the following image.
2.
68
To remove the camera/microphone module:
a.
Position the display assembly with the top edge toward you.
b.
Pry up to disengage the camera/microphone module from the adhesive that secures it to the
display (1).
c.
Disconnect the cable (2) from the module.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
d.
3.
Remove the tape from the enclosure (3). Replacement cameras come with tape already installed.
To remove the display panel:
a.
Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the top of the
enclosure.
b.
Remove the two Phillips PM2.0×3.0 screws (2) that secure the display panel to the bottom of the
enclosure.
c.
Lift the hinges up and move aside enough to be able to rotate the panel up and over (3).
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69
d.
Rotate the display panel onto the keyboard (4) to gain access to the display cable connection on
the back of the panel.
NOTE: The display will not be connected to the computer as shown in the following image.
e.
On the back of the display panel, release the adhesive strip that secures the display panel cable to
the display panel, and then disconnect the cable (1).
f.
Remove the display panel from the computer (2).
NOTE: The display will not be connected to the computer as shown in the following image.
4.
70
To remove the display hinges:
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
a.
Remove the Phillips PM2.0×3.0 screw (1) that secures each hinge cover to the display enclosure.
b.
Slide the left hinge cover toward the left and remove while threading the cable through the hinge
cover (2).
c.
Slide the right hinge cover toward the right to remove (3).
d.
Remove the two broadhead Phillips PM2.5×2.5 screws (1) and the broadhead PM2.5×3.0 screw (2)
that secure each hinge to the bottom of the display enclosure.
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71
e.
72
Remove the display hinges (3).
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
5.
To remove the wireless antennas an cables, release the cables from the clips built into the side of the
display enclosure (1), and then remove the antennas and cables (2).
When installing the antennas, use the following image to determine correct installation locations at the
top of the display enclosure.
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73
6.
74
To remove the display/camera cable, remove the cable from the clips built into the side of the display
enclosure (1), and then remove the cable from the display enclosure (2).
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
7.
Use the following image to determine proper cable routing around the left hinge for the camera/display
cable and the wireless antenna cables.
(1): Camera cable routing path
(2): Display/camera cable routing path
(3): Antenna cable routing path
8.
If replacing the display enclosure, be sure that the subcomponents (including the camera/microphone
module, the antenna receivers, and all associated cables and hardware) are transferred to the new
enclosure.
Reverse this procedure to reassemble and install the display assembly.
Component replacement procedures
75
Power connector cable
Description
Spare part number
Power connector cable
931613-001
Before removing the power connector cable, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 32).
5.
Remove the optical drive (see Optical drive on page 33), if installed.
6.
Remove the bottom cover (see Bottom cover on page 40).
7.
Remove the display (see Display assembly on page 66).
To remove the power connector cable:
1.
Disconnect the power connector cable from the system board (1).
2.
Remove the cable from its routing path in the computer (2).
3.
Use a tool to pry the connector out of the computer (3), and then remove the power connector cable (4).
Reverse this procedure to install the power connector cable.
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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Power button board
Description
Spare part number
Power button board
924994-001
Power button board cable
924933-001
Before removing the power button board, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 32).
5.
Remove the optical drive (see Optical drive on page 33), if installed.
6.
Remove the bottom cover (see Bottom cover on page 40).
7.
Remove the display (see Display assembly on page 66).
To remove the power button board:
1.
Disconnect the cable from the power button board (1).
2.
Remove the Phillips PM2.0×2.0 screw (2) that secures the power button board to the computer.
3.
Remove the power button board from the computer (3).
Reverse this procedure to install the power button board and cable.
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77
Cable locations
Description
Spare part number
TouchPad cable
924928-001
Hard drive cable
924927-001
USB board cable
924929-001
Optical drive connector board cable
924926-001
Power button board cable
924933-001
Use the following image to determine properly cable location and routing.
(1) TouchPad cable
(2) Hard drive cable
(3) USB board cable
(4) Optical drive connector board cable
(5) Power button board cable
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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Top cover/keyboard
The top cover/keyboard spare part remains after all other spare parts have been removed.
The top cover/keyboard spare part kit includes the keyboard, keyboard cable and the keyboard backlight cable
(if equipped).
In this section, the first table provides the main spare part number for the keyboard. The second table
provides the country codes.
NOTE:
All top cover/keyboard spare part kits include TouchPad.
Description
Spare part number
Asteroid silver models with no backlight
929904-xxx
Dark ash silver models with no backlight
929906-xxx
For use in country
or region
Spare
part
number
For use in country
or region
Spare
part
number
For use in country
or region
Spare
part
number
Belgium
-A41
India
-002
Slovenia
-BA1
Bulgaria
-261
Italy
-061
South Korea
-AD1
Canada
-DB1
Latin America
-161
Spain
-071
Czech Republic
and Slovakia
-FL1
Japan
-291
Switzerland
-BG1
Denmark, Finland, and
Norway
-DH1
The Netherlands
-B31
Taiwan
-AB1
France
-051
Portugal
-131
Thailand
-281
Germany
-041
Romania
-271
Turkey
-141
Greece
-151
Russia
-251
United Kingdom
-031
Hungary
-211
Saudi Arabia
-171
United States
-001
Component replacement procedures
79
80
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
7
Computer Setup (BIOS), TPM, and HP Sure
Start
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
▲
Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
Using a USB keyboard or USB mouse to start Computer Setup (BIOS)
You can start Computer Setup by using a keyboard or mouse connected to a USB port, but you must first
disable FastBoot.
1.
Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.
2.
Clear the check box for Fast Boot.
3.
To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Navigating and selecting in Computer Setup
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
●
To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.
●
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.
Using Computer Setup
81
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes:
Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
●
To save your changes and exit Computer Setup menus:
Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE:
Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1.
Start Computer Setup. See Starting Computer Setup on page 81.
2.
Select Main, and then select Apply Factory Defaults and Exit.
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.
3.
Follow the on-screen instructions.
4.
To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
NOTE:
Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version
To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your
computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
82
Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start
1.
Start Computer Setup. See Starting Computer Setup on page 81.
2.
Select Main, and then select System Information.
3.
To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
To check for later BIOS versions, see Downloading a BIOS update on page 83.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.
Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2.
Select Updates, and then select Check for updates and messages.
3.
Follow the on-screen instructions.
4.
At the download area, follow these steps:
a.
Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b.
Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download
is complete. If no instructions are displayed, follow these steps:
1.
Type file in the taskbar search box, and then select File Explorer.
2.
Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.
Using the hard drive path you recorded earlier, open the folder that contains the update.
4.
Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5.
Complete the installation by following the on-screen instructions.
Using Computer Setup
83
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Changing the boot order using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1.
Access the Boot Device Options menu:
●
2.
Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.
Select a boot device, press enter, and then follow the on-screen instructions.
TPM BIOS settings (select products only)
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will
not be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
NOTE:
If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:
1.
Start Computer Setup. See Starting Computer Setup on page 81.
2.
Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
Using HP Sure Start (select products only)
Select computer models are configured with HP Sure Start, a technology that monitors the computer's BIOS
for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores
the BIOS to its previously safe state, without user intervention.
HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default
configuration. The default configuration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
84
Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start
8
Backing up, restoring, and recovering
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●
Creating recovery media and backups
●
Restoring and recovering your system
For additional information, refer to the HP Support Assistant app.
▲
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Select the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 85. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 86.
●
Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 87.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●
If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also find contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.
Creating recovery media and backups
85
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 86.
●
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then configures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
–
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
–
HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
–
To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a highquality blank USB flash drive.
–
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also find contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
–
Be sure that the computer is connected to AC power before you begin creating the recovery media.
–
The creation process can take an hour or more. Do not interrupt the creation process.
–
If necessary, you can exit the program before you have finished creating all of the recovery DVDs.
HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1.
Type recovery in the taskbar search box, and then select HP Recovery Manager.
2.
Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 87.
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE:
If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲
86
Select the Start button, and then select the Get started app.
Chapter 8 Backing up, restoring, and recovering
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT:
●
Windows offers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.
▲
●
Not all methods are available on all products.
Select the Start button, and then select the Get started app.
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲
Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.
●
If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 87. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 85.
●
On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 87.
●
On select products, if you want to remove the Recovery partition to reclaim hard drive space, HP
Recovery Manager offers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 90.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 85.
What you need to know before you get started
●
HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct
computer issues.
●
HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 85.
●
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 85.
●
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also find contact information from the HP
Restore and recovery
87
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE:
Only the options available for your computer display when you start the recovery process.
●
System Recovery—Reinstalls the original operating system, and then configures the settings for the
programs that were installed at the factory.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB flash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps (select products only).
1.
Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment.
‒ or –
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
●
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11.
‒ or –
●
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
2.
Select Troubleshoot from the boot options menu.
3.
Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1.
If possible, back up all personal files.
2.
Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 89.
3.
88
Follow the on-screen instructions.
Chapter 8 Backing up, restoring, and recovering
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB flash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1.
Insert the HP Recovery media.
2.
Access the system Startup menu.
For computers or tablets with keyboards attached:
▲
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f9.
‒ or –
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
3.
Select the optical drive or USB flash drive from which you want to boot.
4.
Follow the on-screen instructions.
Restore and recovery
89
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP Recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 85.
NOTE:
The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
90
1.
Type recovery in the taskbar search box, and then select HP Recovery Manager.
2.
Select Remove Recovery Partition, and then follow the on-screen instructions.
Chapter 8 Backing up, restoring, and recovering
9
Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1.
Turn on or restart the computer, and quickly press esc.
2.
Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a.
Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 91.
3.
b.
Hard drive
c.
BIOS
When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
NOTE:
If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are offered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
1.
Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2.
In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
Download any version of UEFI for a specific product
1.
Go to http://www.hp.com/support.
2.
Select Get software and drivers.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
91
3.
Enter the product name or number.
– or –
Select Identify now to let HP automatically detect your product.
4.
Select your computer, and then select your operating system.
5.
In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
Additional BIOS crisis recovery tool
HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3-in-1 USB key. This tool can
be used by HP authorized service providers to recover systems that have failed due to a corrupted BIOS. For
more information about using the 3-in-1 USB key for BIOS crisis recovery, go to http://www.hp.com/go/
techcenter/pcdiags. Additional information is included in the web-based training offered by HP University. See
the modules that cover HP PC Hardware Diagnostics (UEFI).
92
Chapter 9 Using HP PC Hardware Diagnostics (UEFI)
10 Specifications
Computer specifications
Metric
U.S.
Depth
253.8 mm
9.99 in
Width
380.0 mm
14.9 in
Height
23.8 mm
0.94 in
3 cell battery
1.86 kg
4.1 lb
4 cell battery
1.91 kg
4.21 lb
3 cell battery
2.05 kg
4.52 lb
4 cell battery
2.1 kg
4.63 lb
Dimensions
Weight (SSD configuration)
Weight (SSD+HDD configuration)
Input power
Operating voltage and current
19.5 V dc @ 3.33 A – 65 W
19.5 V dc @ 2.31 A – 45 W
Temperature
Operating
5°C to 35°C
41°F to 95°F
Nonoperating
‑20°C to 60°C
‑4°F to 140°F
Relative humidity (noncondensing)
Operating
10% to 90%
Nonoperating
5% to 95%
Maximum altitude (unpressurized)
Operating
‑15 m to 3,048 m
‑50 ft to 10,000 ft
Nonoperating
‑15 m to 12,192 m
‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
Computer specifications
93
39.6-cm (15.6-in) display specifications
Metric
U.S.
Active diagonal size
39.6-cm
15.6-in
Resolution
1366x768 (HD)
1920x1080 (FHD)
94
Surface treatment
Anti glare
Brightness
220 nits
Viewing angle
SVA
Backlight
WLED
Graphics adapter
eDP
Thickness
3.2 mm
Chapter 10 Specifications
Hard drive specifications
1-TB*
500-GB*
Height
9.5 mm or 7.2 mm
7.0 mm
Length
100.4 mm
100.6 mm
Width
69.9 mm
70.1 mm
Weight
107.0 g
92.0 g
Interface type
SATA
SATA
Synchronous (maximum)
300 MB/sec
300 MB/sec
Security
ATA security
ATA security
Single track
2.0 ms
3 ms
Average (read/write)
12 ms
13 ms
Maximum
22 ms
24 ms
Logical blocks
1,953,525,168
1,048,576,000
Disk rotational speed
5400 rpm
5400 rpm or 7200 rpm
Dimensions
Transfer rate
Seek times (typical read, including setting)
Operating temperature
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE:
Certain restrictions and exclusions apply. Contact technical support for details.
Hard drive specifications
95
M.2 solid-state drive specifications
128-GB*
256-GB*
512-GB*
Width
1 mm
1 mm
1.5 mm
Length
50.8 mm
50.8 mm
80.0 mm
Width
28.9 mm
28.9 mm
22.0 mm
Weight
< 10 g
< 10 g
<9g
Interface type
ATA-7
ATA-7
ATA-7
Sequential Read
Up to 520 MB/s
Up to 535 MB/s
Up to 530 MB/s
Random Read
Up to 60K IOPs
Up to 97K IOPs
Up to 97K IOPs
Sequential Write
Up to 160 MB/s
Up to 515 MB/s
Up to 515 MB/s
Random Write
Up to 34K IOPs
Up to 59K IOPs
Up to 88K IOPs
Ready time, Maximum (to not
busy)
1.0 s
1.0 s
1.0 s
Logical
0.1 ms
0.1 ms
0.1 ms
Total logical sectors
250,069,680
500,118,192
1,000,215,216
0° to 70°C (32°F to 158°F)
0° to 70°C (32°F to 158°F)
-40° to 85°C (-40°F to 185°F)
-40° to 85°C (-40°F to 185°F)
Dimensions
Transfer rate
Access times
Operating temperature
Operating
Non-operating
0° to 70°C (32°F to 158°F)
-40° to 85°C (-40°F to 185°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE:
96
Certain restrictions and exclusions apply. Contact technical support for details.
Chapter 10 Specifications
DVD±RW SuperMulti DL Drive specifications
Component
Value
Applicable disc
Read:
Write:
CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CDROM XA, MIXED MODE CD, CD-I, CD-I Bridge (PhotoCD, Video CD), Multisession CD (Photo-CD, CDEXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW,
DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVDR, DVD-RW, DVD+R, DVD+RW, DVD-RAM
CD-R and CD-RW
Center hole diameter
DVD+R, DVD+RW, DVD-R, DVD-RW,
DVD-RAM
1.5 cm (0.59 in)
Disc diameter
Standard disc
12 cm (4.72 in)
Mini disc
8 cm (3.15 in)
Disc thickness
1.2 mm (0.047 in)
Track pitch
0.74 µm
Access time
CD
DVD
Random
< 175 ms
< 230 ms
Full stroke
< 285 ms
< 335 ms
Audio output level
Line-out, 0.7 Vrms
Cache buffer
2 MB
Data transfer rate
24X CD-ROM
3,600 KB/sec
8X DVD-ROM
10,800 KB/sec
24X CD-R
3,600 KB/sec
16X CD-RW
2,400 KB/sec
8X DVD+R
10,800 KB/sec
4X DVD+RW
5,400 KB/sec
8X DVD-R
10,800 KB/sec
4X DVD-RW
5,400 KB/sec
2.4X DVD+R(9)
2,700 KB/sec
5X DVD-RAM
6,750 KB/sec
Transfer mode
Multiword DMA Mode
Startup time
< 15 seconds
Stop time
< 6 seconds
DVD±RW SuperMulti DL Drive specifications
97
98
Chapter 10 Specifications
11 Statement of memory volatility
The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business
computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain
personal data after the system has been powered off and the hard drive has been removed.
HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR
memory. The amount of nonvolatile memory present in the system depends upon the system configuration.
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped
from HP, assuming that no subsequent modifications have been made to the system and assuming that no
applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business computer system,
personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain
in nonvolatile memory. Use the steps below to remove personal data from the computer, including the
nonvolatile memory found in Intel-based and AMD-based system boards.
NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this
chapter.
Current BIOS steps
1.
Follow steps (a) through (l) below to restore the nonvolatile memory that can contain personal data.
Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary
nor recommended.
a.
Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
b.
Select Main, select Apply Factory Defaults and Exit, and then select Yes to load defaults.
The computer will reboot.
c.
During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
d.
Select the Security menu, select Restore Security Settings to Factory Defaults, and then select
Yes to restore security level defaults.
The computer will reboot.
e.
During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
f.
If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the
selection to return to the prior menu.
99
g.
If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities
under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox
for DriveLock password on restart. Select OK to proceed.
h.
Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the
warning message.
The computer will reboot.
i.
During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
2.
j.
Select the Main menu, select Apply Factory Defaults and Exit, select Yes to save changes and exit,
and then select Shutdown.
k.
Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader,
one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor;
press or tap F1 to accept or F2 to reject.
l.
Remove all power and system batteries for at least 24 hours.
Complete one of the following:
●
Remove and retain the storage drive.
– or –
●
Clear the drive contents by using a third party utility designed to erase data from an SSD.
– or –
●
Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:
IMPORTANT:
If you clear data using Secure Erase, it cannot be recovered.
a.
Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.
b.
Select the Security menu and scroll down to the Utilities menu.
c.
Select Hard Drive Utilities.
d.
Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.
100 Chapter 11 Statement of memory volatility
Nonvolatile memory usage
Nonvolatile
Memory Type
HP Sure Start flash
(select models
only)
Amount (Size)
Does this
memory
store
customer
data?
Does this
memory
retain data
when power
is removed?
8 MBytes
No
Yes
What is the
purpose of this
memory?
Provides
protected
backup of
critical System
BIOS code, EC
firmware, and
critical
computer
configuration
data for select
platforms that
support HP
Sure Start.
How is data input into this
memory?
How is this memory
write-protected?
Data cannot be written to this
device via the host processor.
The content is managed
solely by the HP Sure Start
Embedded Controller.
This memory is protected
by the HP Sure Start
Embedded Controller.
For more
information,
see Using HP
Sure Start
(select models
only)
on page 104.
Real Time Clock
(RTC) battery
backed-up CMOS
configuration
memory
256 Bytes
No
Yes
Stores system
date and time
and noncritical
data.
RTC battery backed-up CMOS
is programmed using the
Computer Setup (BIOS), or
changing the Microsoft
Windows date & time.
This memory is not writeprotected.
Controller (NIC)
EEPROM
64 KBytes (not
customer
accessible)
No
Yes
Stores NIC
configuration
and NIC
firmware.
NIC EEPROM is programmed
using a utility from the NIC
vendor that can be run from
DOS.
A utility is required to
write data to this memory
and is available from the
NIC vendor. Writing data
to this ROM in an
inappropriate manner will
render the NIC nonfunctional.
DIMM Serial
Presence Detect
(SPD)
configuration data
256 Bytes per
memory
module, 128
Bytes
programmable
(not customer
accessible)
No
Yes
Stores memory
module
information.
DIMM SPD is programmed by
the memory vendor.
Data cannot be written to
this memory when the
module is installed in a
computer. The specific
write-protection method
varies by memory vendor.
System BIOS
9 MBytes
Yes
Yes
Stores system
BIOS code and
computer
configuration
data.
System BIOS code is
programmed at the factory.
Code is updated when the
system BIOS is updated.
Configuration data and
settings are input using the
Computer Setup (BIOS) or a
custom utility.
NOTE: Writing data to
this ROM in an
inappropriate manner can
render the computer nonfunctional.
A utility is required for
writing data to this
memory and is available
on the HP website; go to
http://www.hp.com/
support. Select Find your
Nonvolatile memory usage 101
Nonvolatile
Memory Type
Amount (Size)
Does this
memory
store
customer
data?
Does this
memory
retain data
when power
is removed?
What is the
purpose of this
memory?
How is data input into this
memory?
How is this memory
write-protected?
product, and then follow
the on-screen
instructions.
Intel Management 1.5 MBytes or 7
Engine Firmware
MBytes
(present only in
select Elite or Z
models. For more
information, go to
http://www.hp.com/
support. Select
Find your
product, and then
follow the onscreen
instructions.)
Yes
Yes
Stores
Management
Engine Code,
Settings,
Provisioning
Data and iAMT
third-party data
store.
Management Engine Code is
programmed at the factory.
Code is updated via Intel
secure firmware update
utility. Unique Provisioning
Data can be entered at the
factory or by an
administrator using the
Management Engine (MEBx)
setup utility. The third party
data store contents can be
populated by a remote
management console or local
applications that have been
registered by an
administrator to have access
to the space.
The Intel chipset is
configured to enforce
hardware protection to
block all direct read/write
access to this area. An
Intel utility is required for
updating the firmware.
Only firmware updates
digitally signed by Intel
can be applied using this
utility.
Bluetooth flash
(select products
only)
2 Mbit
No
Yes
Stores
Bluetooth
configuration
and firmware.
Bluetooth flash is
programmed at the factory.
Tools for writing data to this
memory are not publicly
available but can be obtained
from the silicon vendor.
A utility is required for
writing data to this
memory and is made
available through newer
versions of the driver
whenever the flash
requires an upgrade.
802.11 WLAN
EEPROM
4 Kbit to 8 Kbit
No
Yes
Stores
configuration
and calibration
data.
802.11 WLAN EEPROM is
programmed at the factory.
Tools for writing data to this
memory are not made public.
A utility is required for
writing data to this
memory and is typically
not made available to the
public unless a firmware
upgrade is necessary to
address a unique issue.
Camera (select
products only)
64 Kbit
No
Yes
Stores camera
configuration
and firmware.
Camera memory is
programmed using a utility
from the device
manufacturer that can be run
from Windows.
A utility is required for
writing data to this
memory and is typically
not made available to the
public unless a firmware
upgrade is necessary to
address a unique issue.
Fingerprint reader
(select products
only)
512 KByte flash
Yes
Yes
Stores
fingerprint
templates.
Fingerprint reader memory is
programmed by user
enrollment in HP
ProtectTools Security
Manager.
Only a digitally signed
application can make the
call to write to the flash.
102 Chapter 11 Statement of memory volatility
Questions and answers
1.
How can the BIOS settings be restored (returned to factory settings)?
IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and
answer 6 for steps to securely erase data.
Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for
information about resetting the keys.
2.
a.
Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.
b.
Select Main, and then select Apply Factory Defaults and Exit.
c.
Follow the on-screen instructions.
d.
Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
What is a UEFI BIOS, and how is it different from a legacy BIOS?
The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface
between the platform firmware and an operating system (OS). It is a replacement for the older BIOS
architecture, but supports much of the legacy BIOS functionality.
Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information and
configuration settings and to change the configuration of your computer before an OS is loaded. BIOS
provides a secure run-time environment that supports a Graphic User Interface (GUI). In this
environment, you can use either a pointing device (Touchscreen, TouchPad, pointing stick, or USB
mouse) or the keyboard to navigate and make menu and configuration selections. The UEFI BIOS also
contains basic system diagnostics.
The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works to
initialize the computer’s hardware before loading and executing the OS; the run-time environment
allows the loading and execution of software programs from storage devices to provide more
functionality, such as advanced hardware diagnostics (with the ability to display more detailed system
information) and advanced firmware management and recovery software.
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the
operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
3.
Where does the UEFI BIOS reside?
The UEFI BIOS resides on a flash memory chip. A utility is required to write to the chip.
4.
What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory
module? How would this data be written?
The DIMM SPD memory contains information about the memory module, such as size, serial number,
data width, speed/timing, voltage, and thermal information. This information is written by the module
manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is
installed in a computer. Third-party tools do exist that can write to the EEPROM when the memory
module is not installed in a computer. Various third-party tools are available to read SPD memory.
5.
What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains computer
configuration data.
6.
How can the BIOS security be reset to factory defaults and data erased?
Questions and answers 103
IMPORTANT:
Resetting will result in the loss of information.
These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about
resetting the keys.
7.
a.
Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.
b.
Select Main, and then select Reset Security to Factory Defaults.
c.
Follow the on-screen instructions.
d.
Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
How can the Custom Secure Boot Keys be reset?
Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled
Secure Boot and created Custom Secure Boot Keys, simply disabling Secure Boot will not clear the keys.
You must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot access procedure
you used to create the Custom Secure Boot Keys, but make the selection to clear or delete all Secure
Boot Keys.
a.
Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.
b.
Select the Security menu, select Secure Boot Configuration, and then follow the on-screen
instructions.
c.
At the Secure Boot Configuration window, select Secure Boot, select Clear Secure Boot Keys, and
then follow the on-screen instructions to continue.
Using HP Sure Start (select models only)
Select computer models are configured with HP Sure Start, a technology that continuously monitors your
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
restores the BIOS to its previously safe state, without user intervention. Those select computer models ship
with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most
users can use the HP Sure Start default configuration. The default configuration can be customized by
advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
104 Chapter 11 Statement of memory volatility
12 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts ac, or from 220 to 240 volts ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
The length of the power cord set must be at least 1.5 m (5.0 ft) and no more than 2.0 m (6.5 ft).
●
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
●
The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.
●
The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for all countries 105
Requirements for specific countries and regions
Country/region
Accredited agency
Applicable note number
Argentina
IRAM
1
Australia
SAA
1
Austria
OVE
1
Belgium
CEBEC
1
Brazil
ABNT
1
Canada
CSA
2
Chile
IMQ
1
Denmark
DEMKO
1
Finland
FIMKO
1
France
UTE
1
Germany
VDE
1
India
ISI
1
Israel
SII
1
Italy
IMQ
1
Japan
JIS
3
The Netherlands
KEMA
1
New Zealand
SANZ
1
Norway
NEMKO
1
The People's Republic of China
CCC
4
Saudi Arabia
SASO
7
Singapore
PSB
1
South Africa
SABS
1
South Korea
KTL
5
Sweden
SEMKO
1
Switzerland
SEV
1
Taiwan
BSMI
6
Thailand
TISI
1
The United Kingdom
ASTA
1
The United States
UL
2
1.
The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
2.
The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on
each element.
106 Chapter 12 Power cord set requirements
Country/region
Accredited agency
Applicable note number
3.
The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75mm2 or 1.25mm2 conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.
4.
The flexible cord must be Type RVV, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the CCC certification mark.
5.
The flexible cord must be Type H05VV-F 3X0.75mm2 conductor size. KTL logo and individual approval number must be on each
element. Corset approval number and logo must be printed on a flag label.
6.
The flexible cord must be Type HVCTF 3X1.25mm2 conductor size. Power cord set fittings (appliance coupler, cable, and wall plug)
must bear the BSMI certification mark.
7.
For 127 V ac, the flexible cord must be Type SVT or SJT 3 x 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or CUL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3X0.75/1.00mm2 conductor size, with plug BS 1363/A with BSI or
ASTA marks.
Requirements for specific countries and regions 107
108 Chapter 12 Power cord set requirements
13 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
109
110 Chapter 13 Recycling
Index
A
action keys
using 15
airplane mode key 15
antenna
illustrated 24
antennas
removing 73, 74
audio, product description 3
audio-out (headphone)/audio-in
(microphone) combo jack,
identifying 8
B
backups 85
battery
illustrated 21
removing 32
battery cover, identifying 16
battery light 8
battery lock, identifying 16
battery release latch 16
BIOS
determining version 82
downloading an update 83
updating 82
Bluetooth label 17
boot order
changing 89
changing using the f9 prompt
84
bottom 17
bottom cover
illustrated 22
removing 40
buttons
left TouchPad 11
optical drive eject 7
power 13
right TouchPad 11
C
cable locations
removing 78
cables
illustrated 24
cables, service considerations 27
camera 10
camera light, identifying 10
camera, identifying 10
camera/microphone cable
illustrated 24
removing 37, 69, 70
camera/microphone module
illustrated 23
removing 36, 68
caps lock light, identifying 12
components
bottom 16
display 10
left side 8
right side 7
top 11
computer major components,
illustrated 19
Computer Setup
navigating and selecting 81
restoring factory settings 82
using a USB keyboard or USB
mouse to start Computer
Setup 81
computer setup 81
computer specifications 93
connector, power 8
connectors, service considerations
27
display cable
illustrated 24
removing 70
display enclosure
illustrated 24
removing 75
display panel
illustrated 23
product description 1
removing 37, 69, 70
display specifications 94
display subcomponents
removal 35
spare part numbers 35
drive light 7
DVD±RW SuperMulti DL Drive
specifications 97
D
display assembly
illustrated 20
removing 66
display assembly subcomponents
illustrated 23
removing 66
display bezel
illustrated 23
removing 35, 67
G
graphics, product description 1
grounding guidelines 28
guidelines
equipment 30
grounding 28
packaging 29
transporting 29
workstation 29
E
electrostatic discharge 28
equipment guidelines 30
esc key, identifying 14
Ethernet, product description
external media cards 3
external monitor port 8
3
F
fan
illustrated 20
removing 57
fn key, identifying 14
function keys, identifying
14
Index 111
H
hard drive
illustrated 21, 25
precautions 28
product description 2
removing 48
specifications 95
hard drive board
illustrated 21
hard drive bracket
illustrated 21, 25
hard drive brackets
removing 49
hard drive connector
removing 50
hard drive connector and cable
removing 49
hard drive connector board
removing 48
hard drive connector board cable
illustrated 24
HDMI port, identifying 8
heat sink assembly
illustrated 20
removing 20, 59
hinge cover
illustrated 23
hinges
illustrated 24
removing 37, 69, 70
HP PC Hardware Diagnostics (UEFI)
using 91
HP Recovery Manager
correcting boot problems 89
starting 88
HP Recovery media
creating 85
recovery 88
HP Recovery partition
recovery 88
removing 90
HP Sure Start 104
I
integrated camera light, identifying
10
integrated numeric keypad,
identifying 14
internal card
product description 3
112 Index
internal microphone, identifying
10
J
jacks
audio-out (headphone)/audio-in
(microphone) combo 8
network 8
RJ-45 (network) 8
K
keyboard
illustrated 20
product description 3
keypad
integrated numeric 14
keys
airplane mode 15
esc 14
fn 14
Windows key 14
L
labels
Bluetooth 17
regulatory 17
serial number 17
service 17
wireless certification 17
WLAN 17
latch, battery release 16
lights
battery 8
camera 10
caps lock 12
drive 7
power 7
RJ-45 (network) 8
M
M.2 solid-state drive
specifications 96
M.2 solid-state drive adapter bracket
and connector board
removing 51
mass storage devices
illustrated 25
precautions 28
memory
nonvolatile 99
volatile 99
memory card reader, identifying 7
memory module
illustrated 20
product description 1
removing 45
microphone 2
minimized image recovery 88
minimized image, creating 87
model name 1
N
network jack, identifying 8
nonvolatile memory 99
O
operating system 4
optical drive
illustrated 21, 25
precautions 28
product description 2
removing 33
specifications 97
optical drive bezel
illustrated 25
optical drive bracket
illustrated 25
optical drive connector board
illustrated 21, 47
removing 47
optical drive connector board cable
illustrated 24
optical drive eject button,
identifying 7
optical drive rear bracket
removing 34
optical drive, identifying 7
original system recovery 87
P
packaging guidelines 29
plastic parts, service
considerations 27
pointing device 3
ports
external monitor 8
HDMI 8
product description 3
USB 2.0 7
USB 3.x SuperSpeed 8
power button board
illustrated 20
removing 77
power button board cable
illustrated 24
power button, identifying 13
power connector cable
illustrated 20
removing 76
power connector, identifying 8
power cord
requirements for all countries
105
requirements for specific
countries and regions 106
set requirements 105
spare part numbers 26
power lights 7
power requirements 4
processor
product description 1
product description
audio 3
display panel 1
Ethernet 3
external media cards 3
graphics 1
hard drive 2
internal card 3
keyboard 3
memory module 1
microphone 2
operating system 4
optical drive 2
pointing device 3
ports 3
power requirements 4
processor 1
product name 1
security 4
serviceability 4
video 2
wireless 3
product name 1
product name and number,
computer 17
R
recover
options 87
recovery
discs 86, 88
HP Recovery Manager
media 88
starting 88
supported discs 86
system 87
USB flash drive 88
using HP Recovery media 86
recovery media
creating 85
creating using HP Recovery
Manager 86
recovery partition
removing 90
regulatory information
regulatory label 17
wireless certification labels 17
removal/replacement
preliminaries 27
procedures 31, 35
removing personal data from volatile
system memory 99
RJ-45 (network) jack, identifying 8
RJ-45 (network) lights, identifying
8
RTC battery
illustrated 20
removing 54
rubber feet
removing 39
S
security cable slot, identifying 7
security, product description 4
serial number 17
serial number, computer 17
service considerations
cables 27
connectors 27
plastic parts 27
service labels, locating 17
serviceability, product description 4
setup utility
navigating and selecting 81
restoring factory settings 82
slots
security cable 7
solid-state drive
illustrated 25
removal 53
spare part number 20, 25, 53
solid-state drive board
illustrated 21, 51
solid-state drive bracket
illustrated 21, 51
speakers
illustrated 21
removing 55
speakers, identifying 16
specifications
computer 93
display 94
DVD±RW SuperMulti DL Drive 97
hard drive 95
M.2 solid-state drive 96
optical drive 97
supported discs, recovery 86
Sure Start
using 84
system board
removing 64
spare part number 21, 64
system memory, removing personal
data from volatile 99
system recovery 87
system restore point
creating 86
system restore point, creating 85
T
tools required 27
top cover/keyboard
removing 79
TouchPad
buttons 11
TouchPad button board
removing 63
spare part number 20, 63
TouchPad button board cable
illustrated 24
TouchPad cable
illustrated 24
TouchPad zone
identifying 11
TPM settings 84
transporting guidelines 29
traveling with the computer 17
U
USB 2.0 port, identifying
7
87
Index 113
USB 3.x SuperSpeed port,
identifying 8
USB board
removing 56
spare part number 20
USB board cable
illustrated 24
V
vents, identifying 8, 16
video, product description 2
W
Windows
system restore point 85, 86
Windows key, identifying 14
Windows tools
using 86
wireless antenna
illustrated 24
wireless antennas
removing 73, 74
wireless certification label 17
wireless, product description 3
WLAN antennas, identifying 10
WLAN device 17
WLAN label 17
WLAN module
illustrated 20
removing 43
workstation guidelines 29
114 Index
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