IONScienceLtd
TheHive,ButtsLane,
Fowlmere,Cambs,
SG87SL,UK
T+44(0)1763208503
Einfo@ionscience.com
ionscience.com
LimitedWarrantyStatementfor
IonScienceLtdProducts
1. IonScienceLtdwarrantsProducts,partsandcomponentsmanufacturedandsoldbythe
organization.IonScienceProductswillbefreefromhardwareorsoftwarerelateddefectsin
design,materialsandworkmanshipaffectingthenormaloperationoftheProducts.
2. TheStandardWarrantyPeriodis12monthsfromdateofmanufactureforallpartsnot
consideredasconsumables.ExtendedWarrantyisofferedonallinstruments(seepoint3
below).
3. IonScienceoffersanExtendedWarrantyPeriodofupto5yearsontheTiger,andupto2years
onallotherIonScienceInstrumentsincludingtheTigerLT.Aninstrument’sExtendedWarranty
PeriodcommencesfromthedatepurchasedfromIonScience,ortheAuthorisedIonScience
Distributor.TheExtendedWarrantyperiodisonlyconditionalonregisteringaproductonline
(seetermsandconditionsbelow).
4. IncircumstanceswherenoevidenceofdateofpurchasefromanAuthorisedIonScience
Distributorcanbeobtained,thedateofinstrumentmanufacturewillbeused.
5. IonScienceLtdwarrantstheproductonlythroughtheAuthorisedDistributortheunitwas
purchasedfrom,unlessreturnedtoIonScienceLtddirectly.Unauthorizedserviceorrepairs
invalidatesbothstandardandExtendedWarranties.
6. IfIonScienceLtdreceivesnoticeofanysuchdefectsduringtheStandardWarrantyPeriodor
ExtendedWarrantyPeriodandtheProductisshippedfreightprepaidtoIonScienceLtdoran
AuthorisedServiceCentre,IonScienceLtdwillatitssolediscretioneitherrepairorreplacethe
Productifitisfoundtobefaultyandgenerallynotinbreachofanyotherconditioninthis
document.AnysuchreplacementfortheProductmaybeeitherneworequivalentin
performancetonew.Replacementorrepairedpartswillbewarrantedforonlytheunexpired
portionoftheoriginalwarranty,oranadditional90days(whicheverisgreater).
7. IonScienceLtdinstrumentationisgenerallydesignedforalonglife>10yearsuse,andwith
regularserviceandcaretheywillprovidereliablemeasurementsformanyyears.Thisis
reflectedintheExtendedWarrantyPeriodcitedbelow.
8. TheExtendedWarrantyPeriodisofferedinexcessoftheStandardWarrantyPeriodandis
conditionalupontheinstrumentationbeingregularlymaintainedandusedinnormaloperation.
Additionallytheinstrumentationshouldhaveanannualservice/calibrationatIonScienceLtdor
anAuthorisedServiceCentre.
UnrivalledGasDetection.
IONScienceLtd
RegisteredinEnglandNo.2359038VATNo.GB532202400
IONScienceLtd
TheHive,ButtsLane,
Fowlmere,Cambs,
SG87SL,UK
T+44(0)1763208503
Einfo@ionscience.com
ionscience.com
9. Incircumstanceswheretheinstrumentneedsnon-warrantyservice,beforewarrantyrepaircan
takeplace,achargewillberequestedtocoverthenon-warrantycosts.Thisincludesany
“consumables”aswellasannualcalibrationiftheinstrumenthasnotbeenreturnedtoan
AuthorisedServiceCentreduringthenormalwarrantyperiod.
10. BothStandardandExtendedWarrantydoesnotapplytodefectsintheProductresultingfrom
improperorinadequatemaintenanceandrepairorcalibration,orthroughinstrumentmisuse,
(i.e.notusedinaccordancewiththeinstructionmanual,orifusedoutsideitsdesignedscopeof
useandwhichmaynotbecoveredinthemanual,orusedwithothersuppliesnotfurnishedby
IonScienceLtd),orunauthorisedmodificationormisuse,oroperationoutsideofthepublished
specificationsincludingextremetemperatures,orthroughlackofannualcalibration,service,or
anylossofparts,orfromabuseoraccidentaldamage,oringressofsubstancesintothe
electronicsorsamplelines,orexcessivewearandtearonmechanicalparts.BothStandardand
ExtendedWarrantydoesnotapplytocustomerreplaceable/movingpartsandconsumables
(seetablebelowfordetails).
11. ForanyaccessoryorsparepartclearlyidentifiableasmadebyacompanyotherthanIon
Science,theoriginalmanufacturer'swarranty,ifany,willapply.
12. PaymentofanysortbyIonScienceLtdotherthantherepairorreplacementitselfisnot
consideredpartofthispolicy.
13. IonSciencedoesnotacceptliabilityoutsidethisWarrantyStatementforrepairscarriedout
underthisWarrantyStatement.
14. Totheextentallowedbyapplicablelaw,theabovewarrantiesareexclusiveandnoother
warrantyorcondition,whetherwrittenororal,isexpressedorimplied.IonscienceLtd
specificallydisclaimsanyimpliedwarrantiesorconditionsofmerchantability,satisfactory
qualityand/orfitnessforaparticularpurposewithrespecttotheproductsextendedwarranty.
15. Totheextentallowedbyapplicablelaw,theremediesinthisWarrantyStatementareyoursole
andexclusiveremedies.
16. Excepttotheextentprohibitedbyapplicablelaw,innoeventwillIonScienceLtdoranyofits
subsidiaries,affiliatesorsuppliersbeliablefordirect,special,incidental,consequentialorother
damages(includinglostprofit,lostdataordowntimecosts)arisingoutoftheuse,inabilityto
useorresultofuseoftheproduct,whetherbasedinwarranty,contract,tortorotherlegal
theory,andwhetherornotIonScienceLtdhasbeenadvisedofthepossibilityofsuchdamages.
YouruseoftheProductisentirelyatyourownrisk.Somecountries,statesandprovincesdonot
allowtheexclusionofliabilityforincidentalorconsequentialdamages,sotheabovelimitation
maynotapplytoyou.
UnrivalledGasDetection.
IONScienceLtd
RegisteredinEnglandNo.2359038VATNo.GB532202400
IONScienceLtd
TheHive,ButtsLane,
Fowlmere,Cambs,
SG87SL,UK
T+44(0)1763208503
Einfo@ionscience.com
ionscience.com
17. Excepttotheextentallowedbyapplicablelaw,thetermsofthislimitedWarrantyStatement
doesnotexclude,restrictormodify,andareinadditionto,themandatorystatutoryrights
applicabletothesaleoftheproducttoyou.
ToreceiveyourExtendedWarrantyPeriodpleaseregisteryourproductonline:
www.ionscience.com/instrument-registration(seebelowfordetails).
Instruments
Tiger&TigerSelect(seeexclusionsbelow)
TigerLT(seeexclusionsbelow)
CubandDockingStations
TVOC(seeexclusionsbelow)
(excludinglamp)
GasClamGroundGasMonitor(seeexclusionsbelow)
MVIMercuryVapourIndicator(seeexclusionsbelow)
GasCheckG,GasCheck3000&5000is,GasCheckTesla(see
exclusionsbelow)
SF6GasCheckPI:pandSF6GC600(seeexclusionsbelow)
Hydrosteel6000,(seeexclusionsbelow)
CalCheck
Titan
Falco(bothPumped&DiffusionModels)
ExtendedWarrantyPeriod
5years
2years
2years
2years
2years
2years
2years
2years
2years
2years
2years
2years
Exclusions–pleaseseeexamplesofexclusionsbelow.Thisisnotanexhaustivelist.PleasecontactIon
Scienceforfurtherdetails.
UnrivalledGasDetection.
IONScienceLtd
RegisteredinEnglandNo.2359038VATNo.GB532202400
IONScienceLtd
TheHive,ButtsLane,
Fowlmere,Cambs,
SG87SL,UK
T+44(0)1763208503
Einfo@ionscience.com
ionscience.com
MovingPartsandConsumables
MiniPIDand10.6eVPIDlamps
11.7eVTigerLampsandMiniPIDlampsLA4SM700
eVPIDlamps
GasCheckSF6NICsensor
IonScienceRechargeablebatterypacks
FlammableoxygenandtoxicgassensorsusedinFirstCheck+
andGasClam
Hydrosteel6000,7000sensors
TitanAirSepFilterA-875232&TitanDetectorModule
Pump,pumpmotors,diaphragms,fans,valves
TigerFilterClamp
Filters,Titancarbonfilter,Titanhydrophobicfilter,electrode
stacks,fuses,software,batteries(otherthanthoseofIon
Science),batterycovers,interfacingparts,accessscrews,key
pads,probes,O-rings,instrumentsealsandcollectorplates.
WarrantyPeriod
1year
3monthsfromdateofsale
byIonScience***
200hoursbeforerefurbish
1year
1yearunlessstatedotherwise
1year
6months
1year
Onreceiptofpartonly
Onreceiptofpartonly
CH4SensorandCO2SensorforGasClam
18months
O2andtoxicgasSensorsforGasClam
1year
Note:IonScienceWarrantyissubjecttothefollowingTerms&Conditionsbelow:
TheIonScienceExtendedWarrantyPeriodoninstrumentswillonlybeprovidedbyregistering
yourinstrumentonlinewithin1monthofpurchasevia:www.ionscience.com/instrumentregistration
UnrivalledGasDetection.
IONScienceLtd
RegisteredinEnglandNo.2359038VATNo.GB532202400
IONScienceLtd
TheHive,ButtsLane,
Fowlmere,Cambs,
SG87SL,UK
T+44(0)1763208503
Einfo@ionscience.com
ionscience.com
***Note.TheIonScience11.7eVLampiscoveredbya3-monthwarrantyfromdateofsaleby
IonSciencewhichcoversmanufacturingdefectsonly.Tocomplywithconditionsofwarranty,
the11.7eVLampmustbestoredintheLampContainerwithdesiccant,whennotisuse.
Pleasegotothisareaofourwebsiteandfillintherequireddetails.Youwillbeemailedto
confirmthatyourExtendedWarrantyPeriodhasbeenactivatedandprocessed.Incasesof
notbeingabletoaccesstheinternet,IonScienceLtdcanbecontacteddirectlytoregisterthe
instrument.
• Instrumentsusedforhire,loanordemoareexcludedfromanyExtendedWarranty.
• Extendedwarrantyisnottransferabletoanyotheruserandcannotbeexchangedfor
moneyorgoods.
• BoththeStandardWarrantyPeriodandExtendedWarrantyPeriodcoverslabourand
repaircostsonly.Itdoesnotcovercalibration,carriage,generalconsumableparts,
instrumentmisuseandaccidentaldamage.Ifannualcalibrationhasnotbeencarriedout
byanAuthorisedServiceCentreontheinstrumentpriortotherequiredrepair,Ion
ScienceortheAuthorisedServiceCentrewillchargeforafullserviceandcalibration
afteranyrepairisundertaken.
• ExtendedWarrantyisofferedingoodfaith.Incaseofanydispute,thefinaldecisionon
anytermsandconditionsremainsatthediscretionandsolelyatthedecisionofIon
Science.
• Lampwarrantyisdefinedinrespecttotheabilityofthelamptostrikeintheunitand
giveareasonableoutputwhencalibrated.
• TVOCLampWarrantyandMiniPIDLampWarrantyisdependentonIonScienceLtd
approvingtheapplicationsetup,shouldthisnotbeapprovedbyIonScienceLtdorits
authoriseddistributorthenwarrantyonlampswillbelimitedto6months.
• NICsensorsreturnedwithinwarranty,butwithreasonableusewillberefurbished,but
theunusedportionwillbediscountedofftherefurbishprice.
PleasecontactIonScienceforfurtherdetailsorclarificationonanyoftheinformationprovided
inthisdocument:service@ionscience.com
th
WarrantyStatementupdated28 Nov2017.
UnrivalledGasDetection.
IONScienceLtd
RegisteredinEnglandNo.2359038VATNo.GB532202400
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